Retail Transformation Show with Oliver Banks

With retail in 2020 being so challenging, it's critical to be transforming into the best version of your business. But, with navigating and selling in different channels, deploying new technologies and with so many different and unconnected changes, it can be difficult. So, join Oliver Banks in the 2nd part where you can explore 10 "P's" to help guide your transformation. The post 091: 10Ps To Transform Retail (part 2) appeared first on OB&Co.

With increased pressure in the retail industry, it's essential to ensure that your retail business and operation is transforming and evolving to stay relevant and fit. In this podcast episode, Oliver Banks lays out a series of "10 P"s (these are in addition to the classic 4Ps of Marketing) to help you transform retail and ensure that you're considering all elements.The post 090: 10Ps To Transform Retail appeared first on OB&Co.

As the retail industry continues to reopen, Retail Transformation Live is returning. It’s the virtual conference that you need to help you transform retail. With a stellar line up of speakers attending to share plenty of golden nuggets and the opportunity to network, connect and learn – this is the event. Understand more about the […] The post 089: Previewing Retail Transformation Live (July 2020) appeared first on OB&Co.

In the book 'The Reinventionist Mindset,' the author Joe Jackman tells us that "Change is hard yet essential. Everything tends to work out if you get good at it." In this is the second installment of the conversation with Joe Jackman, founder of Jackman Reinvents, you will hear the most important mindset for change. And importantly, how you can make that happen. The post 088: The Reinventionist Mindset (part 2) appeared first on OB&Co.

Right now, we're seeing change accelerate in all areas of life, but especially in retail. Many retailers are needing to reinvent and evolve. But, we often resist change, transformation and reinvention. Instead, we prefer the perceived predictability of the status quo. But what if change was a good thing? Business reinvention expert, Joe Jackman, explores the critical need for reinvention and the Reinventionist Mindset. The post 087: The Reinventionist Mindset (part 1) appeared first on OB&Co.

We've heard about the "death of the high street" for a long time. But as the UK's non-essential physical stores reopen after coronavirus lockdown, it's clear that physical retail isn't dead. Nor is the high street for that matter. In this episode, Oliver Banks is joined by two place experts, Clare Bailey and Roger Smith to explore the future of high streets and physical places. The post 086: The Future Of High Streets appeared first on OB&Co.

Effective change management is critical to delivering your transformation. To best help people accept the change, you must understand the psychology of the how people react and respond to change. In this podcast episode, consumer and business psychologist, Zana Busby of Retail Reflections, joins to explore more about the emotions and psychology of change - and what you can do about it. The post 085: The Psychology Of Change appeared first on OB&Co.

One of the biggest risks of transforming a retail business is not to actually transform. Unfortunately, we've seen too many businesses follow this route to ruin in recent times. So, in this podcast episode, the special guest is Steve Dennis, author of Remarkable Retail: How to win and keep customers in the age of digital disruption. Steve shares some of the opportunities and threats facing legacy retailers and what to do about it. The post 084: Being Remarkable In Adversity (part 2) appeared first on OB&Co.

In challenging times, it's perhaps easy to follow your competitors and avoid standing out for risk of failure. But what if that was leading you down the wrong path to mediocrity and ultimately a demise? In this episode, Steve Dennis explores what you can do be remarkable, even in the challenging and uncharted moments such as the coronavirus pandemic. Steve Dennis is the author of "Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption." The post 083: Being Remarkable In Adversity (part 1) appeared first on OB&Co.

"We've been through the Great Depression, we've been through the Great Recession. Now we face the Great Acceleration." Wise words from retail strategist, Carl Boutet, on how we're seeing an increased rate of change in the retail industry due to the coronavirus pandemic. In this episode, Carl Boutet joins host, Oliver Banks, to explore why you must realise how retail is changing or risk being left behind. The post 082: The Great Retail Acceleration appeared first on OB&Co.

Many companies think of themselves as customer obsessed or customer centric. Their customers don't though. So what would a truly customer obsessed business look and feel like. Too often, "customer obsessed" is banded around without any real meaning or tangible guidance. In this podcast episode, Oliver Banks explores what customer obsession and customer focus will really look like across your organisation. The post 081: Becoming Customer Obsessed appeared first on OB&Co.

The coronavirus pandemic has closed many retail stores around the world. But as we wrestle control of Covid-19, we turn our heads to reopening stores. But there are many considerations to take into account which could easily become overwhelming. And perhaps most importantly, we need to consider if it's event the right decision to reopen stores right. Show notes and a handy checklist at www.obandco.uk/80. The post 080: Reopening Stores After Covid-19 appeared first on OB&Co.

Retail stores succeed on the strength of their people and colleague teams. Leading and managing those teams is therefore a critical element. But finding the right retail store management structure can be complex with many considerations to include. Productivity expert, Simon Hedaux, joins Oliver Banks to explore how you should go about finding the right store management structures. The post 079: Retail Store Management Structures appeared first on OB&Co.

So far, 2020 has been off-plan and unpredictable. So, in this episode of the Retail Transformation Show podcast, Oliver Banks revisits the 6 predictions that were originally made and highlights 6 new themes to forecast the rest of 2020 in the wake of the coronavirus / Covid-19 pandemic. Discover which elements of retail transformation, if any, are relevant in the new normal that we find ourselves in. The post 078: Reviewing Retail in 2020 Predictions appeared first on OB&Co.

Many retail sectors have seen huge disruption in recent years. However, the home improvement and garden sectors have been less impacted than other areas of the retail industry. Home improvement expert, Steve Collinge, MD of the Insight Retail Group, explores how this sector has changed and previews how disruption could significantly shift everything in just a few years. And it all stems from understanding what your customers are trying to achieve. The post 077: Transformation In Home Improvement appeared first on OB&Co.

We're experiencing the biggest transformation that any of us have ever seen. As half of the world gets locked down at home, Oliver Banks looks at the communications strategies and plan used to deliver this huge change. Plus, he pulls key lessons that can be transferred to a retail transformation or change initiative and arms you with a communications model to make sure your message lands well. The post 076: Communication Lessons From Covid-19 Lockdown appeared first on OB&Co.

Having just put on a brand new virtual conference in a matter of days, Oliver Banks reflects on his experience with hosting Retail Transformation Live. He explores why he’s optimistic about the future, why digital networking could be the future and why key values are so important to drive you forward. Listen to this episode […] The post 075: Retail Transformation Live – My Takeaways appeared first on OB&Co.

We thought retail was tough and evolving. Then the worldwide coronavirus pandemic hit. And now, in the midst of this crisis, we are seeing even more changes and impacts to the retail industry. But after Covid-19 subsides, how will retail change and what does that mean for your retail operation. Oliver Banks explores 4 ways that this virus will have a lasting impression on the retail market. The post 074: How Covid-19 Will Change Retail appeared first on OB&Co.

With more companies battling the coronavirus by encouraging people to work from home, the way that we lead and manage transformation also needs to evolve. In this episode, Oliver Banks explores the tips that you need to effectively manage change projects and programmes from home or remotely. The post 073: Leading Transformation Remotely appeared first on OB&Co.

Digital has transformed retail - and will continue to do so. But, in many ways, digital has provided a fog that has confused some retailers and caused them to launch into doing many "digital" things. But this episode's special guest, Lee Woodard, believes there is a difference between truly "being digital" and just "doing digital" - and this is critical to understand. The post 072: Being Digital vs. Doing Digital appeared first on OB&Co.

With our current and continuing challenging market, it's important for retailers to build the right strategy. It's an essential part of the transformation journey as your transformation should be aligned to deliver that strategy. But there are many commonly made mistakes with strategy, so in this episode, discover my 10 big strategy mistakes that you must avoid. The post 071: 10 Biggest Strategy Mistakes appeared first on OB&Co.

With the world of retail changing so much, it's increasingly important to be able to create effective relationships between retailers and their suppliers - particularly when collaboration is needed to make the operation work and perform. In this episode, experienced retailer and now MD of Openpay in the UK, Andy Harding, explains what can be done to make this relationship more successful. The post 070: Working Effectively With Suppliers appeared first on OB&Co.

Why do customers choose you? If you're looking to improve customer experience and you don't understand the logic that customers make, then you're only going to be guessing at the solution. Richard Hammond and Rocky Howard, co-founders of Uncrowd, explain what will delight your customers and what will frustrate them. Discover how you can start balancing friction and reward to improve your CX by listening now. The post 069: How To Win Customers (part 2) appeared first on OB&Co.

Customers have so much choice in today's retail market. But, we've never truly understood why a customer would choose to shop with us rather than a competitor - that perhaps has a very similar proposition or offer. Traditional customer analytics tools and systems don't give us the answer, so instead, Richard Hammond and Rocky Howard, co-founders of Uncrowd, are here to help you understand what's going on in a shopper's head so you can learn how to win more customers. The post 068: How To Win Customers (part 1) appeared first on OB&Co.

Retail is challenging and retailers must change or die. If you're looking to make complex changes or transformations, just "winging it" won't work. Instead, you'll need to add more structure in the form of project management. But you don't want it to be excessively bloated and bureaucratic for the fast paced and highly competitive retail market. So, discover 6 essential elements that your project teams must focus on so they can deliver change and improvement to your organisation. The post 067: Managing Retail Projects Successfully appeared first on OB&Co.

Sustainability presents one of the biggest challenges that humans and retail have ever had to face. There are many facets of sustainability – but the ability to protect and save our planet is perhaps the most pressing and critical. Join the host of the Retail Transformation Show podcast, Oliver Banks, to discover why the future of the retail industry might end up being only half of what it is today. The post 066: Profit vs. Planet appeared first on OB&Co.

Taking on a transformation needs a different mindset and a culture that welcomes and encourages change. If you're looking at building a transformation team, then you must hear about the 4Ps of building successful teams. Listen now to get clear and actionable tips to help build a winning culture and team. The post 065: Building Winning Transformation Teams appeared first on OB&Co.

The Internet of Things (or IoT) is one of the technological developments that could significantly transform retail. It will connect the whole store together and offers a huge opportunity for collecting data and optimising the shopping trip. Joe Jensen, General Manager for the Retail Solutions Division at Intel, joins Oliver Banks and tells us more about IOT. The post 064: How IOT Will Change Retail appeared first on OB&Co.

There have been some huge changes and challenges for retail recently. So, in this episode, Oliver Banks speaks to Chris Brook Carter, the MD and SVP of Retail Week and the World Retail Congress. Take advantage of Chris's unique helicopter view about how retail has and continues to change. The post 063: What You Must Know About Retail Today appeared first on OB&Co.

As we start a new year, it's time to dust off the crystal ball and take a look at some of the big themes and trends that will be big in retail in 2020. From improving financial health to sustainability, it looks like a central retail trend for 2020 will be that of transformation. Join Oliver Banks in this podcast episode to discover what the next year could look like for the retail industry. The post 062: Retail Trends For 2020 appeared first on OB&Co.

Retail in 2019 has continued to be a turbulent ride. From struggling companies, to literal firefighting. And from lie detector tests to the political landscape. There have been some major news in the sector. Join Oliver Banks in this podcast episode to listen now to recall the biggest stories from 2019 and what they mean for you and retail in 2020. The post 061: Review Of The Year 2019 appeared first on OB&Co.

Physical stores face adverse trading. In today's retail world, they must be more than just a place to buy stuff. Instead, they should be able to entertain and inspire your customers. So, maybe it's time to start thinking about your stores as a stage to give your customers a real experience and a competitive advantage. Join Oliver Banks and discover a different angle on how you can set up your store operations. The post 060: Your Store Is The Stage appeared first on OB&Co.

Customer experience or CX is important in today's retail market. But what if experience isn't what actually counts and makes a difference? What if, what's really important here is the memory that it creates. Discover how the brain works and how you can use this to create a better customer experience. The post 059: Creating Memorable Experiences appeared first on OB&Co.

To deliver successful retail transformation change programmes, it's essential to be at your best. In episode 58 of the Retail Transformation Show, resilience coach and mindset expert, Steph Tranter, teaches us 5 steps to be able to manage our emotions and stay in control. The post 058: Building Your Emotional Resilience (part 2) appeared first on OB&Co.

If you're leading a retail transformation, then you know it's busy, demanding, challenging - you could even call it stressful. But if you build up your emotional resilience, then you can overcome this stress and be the best version of yourself. Join Oliver Banks as he welcomes Steph Tranter to help you understand how to build your emotional resilience and overcome stress. The post 057: Building Your Emotional Resilience (part 1) appeared first on OB&Co.

We recognise that retail is changing. The old ways of being successful in a career don't necessarily ring true any more. So, I've asked 4 expert people to answer the simple question: "what is your best career tip in the challenging and changing retail landscape?" In this episode, Marguerite Bell, Amber Kelly, Gary Pickering and Ian Shepherd join host Oliver Banks. The post 056: Career Tips For The Changing World Of Retail appeared first on OB&Co.

A huge amount of change is occuring in retail right now and too many companies are struggling or paying the ultimate price for not transforming. This episode is part 2 where you can learn expert strategies, tips and tactics from Oliver Banks and the special guests who have appeared on the Retail Transformation Show. Hear the best golden nuggets that featured over the past year. The post 055: The Best Bits From The First Year Of The Podcast (Part 2) appeared first on OB&Co.

The world of retail is busy and challenging... and retail transformation is critical for the future of the industry. Hear the best bits and get ready to take a whirlwind tour through the golden nuggets that have been shared in previous episodes from Oliver Banks and the special guests who have appeared on the Retail Transformation Show. The post 054: The Best Bits From The First Year Of The Podcast (Part 1) appeared first on OB&Co.

If you need to start a transformation journey, you'll find many complex things going on in your heart and your head. That's natural to feel or think that way. So, to help you, in this podcast episode, Oliver Banks lays out a menu of 10 different types of retail transformation which you can use to pick and choose what will be relevant for your organisation. The post 053: The Retail Transformation Menu appeared first on OB&Co.

Retail is facing a tough time. So, if you're facing adversity, then it's essential to take action and do it quickly too. There are many things you could do, but what are the things that you must do quickly for a fast return on your time investment. In this episode, discover 10 things that you can do right now to get started. The post 052: 10 Steps To Overcome Adversity appeared first on OB&Co.

It won't surprise you that retail is tough. But why is this? Why have some companies done well and others struggled? And what makes the retail market particularly challenging compared to the older retail market? Listen now to remind yourself what retail used to be like and why companies have struggled to change. The post 051: Why Are Retailers Facing Adversity? appeared first on OB&Co.

The word transformation builds a whole range of emotions in us. It can excite some and give a cold sweat to others. But, if we're using the word "transformation" incorrectly then we'll be setting the wrong expectations among stakeholders and shareholders. So it's critical that we really understand when we are talking about transformation - and when we are not. The post 050: Is Transformation Right For You? appeared first on OB&Co.

We often talk of all of the change happening in retail... but is the retail industry actually changing? Or are we just getting over excited? Is this just a natural evolution and we're blowing things out of proportion? In fact, this essential question is critical to dive into for the Retail Transformation Show. The post 049: Is Retail Actually Changing? appeared first on OB&Co.

Live events can be a vital source of insight, ideas, suppliers and relationships. But, to make the most of attending live events, it’s critical to be more strategic in your actions before the event, during the event and after the event. In the build up to Ascential’s Tech event in October, Oliver Banks talks to […] The post 048: Get Ready For Tech (And Other Live Event Tips) appeared first on OB&Co.

Whenever we're thinking about retail transformation, technology probably isn't that far away. Technology has significantly changed our lives. Meanwhile, retail technology has the same effect on the world of shopping: both for consumers and businesses. In this episode, Oliver Banks explores key challenges and trends with Poppie Mickleburgh and Rebecca Morrison from the Retail Week team at Ascential. The post 047: Tech Driving Retail Transformation appeared first on OB&Co.

The retail landscape is changing and your business must adapt and transform. However, recognising the need to transform is only the first step. Making it happen is much harder. In this podcast episode, Oliver Banks talks to the experienced retailer and former CEO and COO, Ian Shepherd, who guides us through some of the toughest elements of making a transformation happen. The post 046: Reinventing Retail For The New Normal (part 2) appeared first on OB&Co.

The retail world is changing and evolving. My special guest, ex retail CEO, Ian Shepherd, calls this the "New Normal" and has created 6 new rules to help define how the world works now and, in particular, what you must to do win in our digitally enabled world. Discover his new book and the 6 rules that will set you up for success in our fast changing world. The post 045: Reinventing Retail For The New Normal (part 1) appeared first on OB&Co.

We're living in a changing world and retailers must change and transform. But change can be hard and there are many opportunities to fail. So, we collectively turn to digital transformation as the solution. However, in this episode of the Retail Transformation Show Oliver Banks explains why digital transformation could be guiding you through to failure. The post 044: The Problem With Digital Transformation appeared first on OB&Co.

Consumers are driving the retail market more than ever before. Much of this power is down to their ability to have a voice that is heard. Social media is the megaphone that amplifies that voice to be heard by global companies. Polly Barnfield OBE continues the conversation with Oliver Banks and explores how physical stores can use social media effectively. Show notes at www.obandco.uk/43. The post 043: How Social Media Is Changing Retail (part 2) appeared first on OB&Co.

The retail market is going through extraordinary change and transformation. The rise of social media is one of the drivers for this. Facebook, Twitter, Instagram and others have significantly changed the retail industry. Polly Barnfield OBE, the Founder and CEO of Maybe, joins Oliver Banks and explains how and why this is happening. The post 042: How Social Media Is Changing Retail (part 1) appeared first on OB&Co.