Retail Transformation Show with Oliver Banks

Storytelling has arguably become an overused buzzword in marketing, but the principles of story are still fantastic for aligning and motivating teams and change initiatives. To help us understand more, Oliver Banks catches up with master storyteller, and Marvel comic writer, B.Earl. Listen and discover how you can uncover elements of story to make your mission bigger and more relevant for customers and colleagues. Listen now to discover:What retail can learn from a Spiderman writer - and cavemen! Why your story must focus on what's at stake. How the metaverse can help bring your brand story to life. And what would retail look like if it was a comic book?Show notes are at www.obandco.uk/191.

Livestream shopping presents a big opportunity - but there are many aspects to consider. From the technical set-up of the livestream platform, to key skills for the host or presenter. But also managing a number of cross-functional interactions and making the most of loads of data too. Oliver Banks lays out key considerations as you define your livestream shopping operating model.Listen to this episode of the Retail Transformation Show to discover:Key decisions that you must answer as you develop your livestream operation and proposition. Important interactions with the wider business and operating model.Process, people and technology factors as you build your livestream operating model. 

Livestream shopping has grown astronomically, driven by China and the pandemic. And this channel now presents a major opportunity for other retailers to engage with customers and blend the world of entertainment and retail. In this episode, Oliver Banks explores how livestream shopping connects with other new video content formats. You'll hear examples of how livestreams are changing retail and what you can learn from them. Plus, determine if you should be experimenting with livestream shopping or not.Listen to this episode to discover:Which retailers around the world are leading the way with their livestream shopping experiences?Key considerations why this strategy may be suitable for you.What does the future hold for livestream retail as a channel? Full show notes are at www.obandco.uk/189.

Retail can be complex and complicated, we do also have a tendency to overcomplicate. So in the face of volatility and periods of radical change, it's important to focus on essential aspects. The host of the Retail Transformation Show, Oliver Banks, attended Retail Week Live 2022 to learn from retailers and experts about how to navigate the turbulence. In this episode, Oliver reflects on 10 key takeaways from the event and each one can inspire you to change yourself and your organisation. Listen to this episode to discover:What we often forget about delivering great service. The important question to ask yourself about data. Which technologies will transform the way we shop (and sell!).Show notes are at www.obandco.uk/188. 

Have you stopped to consider the possibility that your transformation is wrong? The implications of pursuing the wrong strategy and implementing the wrong changes are enormous. But, there are many reasons why this may be the case. And there are many unintended consequences at play too. So join Oliver Banks and challenge yourself and your current approach. Listen to this podcast episode to hear:The different reasons that could result in your transformation being the wrong thing to do. How a failure of data can result in incorrect insight driving your organisation. And why poor decision making is not clear to see or understand. Show notes are at www.obandco.uk/187. 

With huge volatility in recent years, it's easy to be lured into a false sense of security that you have no change left to do or that you're fully prepared for it. But the reality is that evolution requires continual change. And also, the external environment is prompting more challenges and promoting more change too. Join Oliver Banks as he reflects on 3 topics from the upcoming Retail Week Live event, all focused around radical change.So listen to this podcast episode to discover:Why radical change is such an important topic right now. And why radical change may not be as radical as you fear it is!Also, the 4 ways that you can develop your team and their capability to take on transformation successfully.Show notes at www.obandco.uk/186.

Checkout-free stores, like Amazon Go, are becoming more common in the retail market. We're seeing companies like Amazon expanding their store estates as well as more retailers converting or opening checkout-free stores. But as these shops become more of a normal occurrence and less of a novelty, then you'll need to decide if they fit with your business and operating model. So in this episode of the Retail Transformation Show, Oliver Banks will help explore if they are the future of retail and if they'll fit with your retail business.Listen to this episode to discover:Why checkout-free stores revolutionise the shopping trip - for both customers and retailers. The major challenge of the checkout-free storesAnd discover if they are the future of retail and if should you invest?Find the full show notes at www.obandco.uk/185.

Collectively, we're amazed at simple ideas - like "be customer-centric." But then reality arrives and for various reasons, the simple idea becomes clouded and risks being forgotten. In this episode, Oliver Banks explores why we enjoy listening out for simple ideas. And the reasons that result in that simple idea never making it to fruition. Listen to this episode and discover:Why a simple idea can be so inspirational. But why does that simple idea struggle to be realised?And what you can do differently to drive your transformation more.Show notes are at www.obandco.uk/184. 

In tough market conditions, questions must be asked about viability and approach for many aspects of your business. And it's likely, that physical stores will be challenged, and the question raised about the role that shops play. In this episode, Oliver Banks shares an approach to help you understand the current and ideal role that stores play. And you'll also learn how to take this and build a transformation roadmap to evolve your operating model. Listen to this episode to discover:The 3 different aspects that feed into defining the role of the store. And the additional dimension that you must consider. An actionable approach to define what's most important for your customers and brand.How to develop this into a transformation roadmap.Show notes at www.obandco.uk/183.

Transformation is stressful. It's a journey into the unknown, littered with risks and dangers. But human beings have instinctively evolved to react to danger in a particular way. However, that way is not productive for modern life. Yet, by understanding the science of the brain and the stress response, we can take intentional actions to overcome stress and be our best. Join Oliver Banks and discover what you can do differently, starting today, to maintain peak performance. Listen to this episode to discover:How mental stress causes physical changes in your body.Why being stressed makes the situation a lot worse - and why that's not your fault!And what tangible actions you can take to alleviate stress in the moment. Show notes are at www.obandco.uk/182.

In the evolving world, we are seeing 6 new business models emerge across the retail industry. Each one is driven by sustainability, with a particular focus on environmental sustainability. However, each business model also comes with their own challenges and impacts to the existing operating model. Join Oliver Banks to explore and understand these 6 business models that are becoming increasingly popular in the retail space. Listen to this episode to hear:Why "new" is not necessarily always new. The similarities and differences between the different models.The key challenges that you'll need to resolve in order to realise each new business model. Show notes at www.obandco.uk/181.

Building spare capacity into a business is a difficult decision as the investment is not immediately needed. But in the retail industry, with major spikes around peak trading times and with squeezed margins, it's becoming increasingly important to carefully manage the slack in your operating model. To help explain how to do this, Jeff Roberts joins Oliver Banks to explore why and how you can build the right amount of slack into your operating model.Listen to this podcast episode to discover:What slack is and examples of where it exists in your business.3 tips to make the most effective and productive use of slack in your operating model.How to plan for extreme peak periods that we see in retail, for example, Black Friday or Christmas. Why a good approach to building slack can help you innovate and find novel solutions.Find the full show notes at www.obandco.uk/180.

Social media has made retailers and brands much more accessible for consumers. And influencers are increasingly being used to make companies more personable in this highly accessible world. In this episode, Oliver Banks is joined by B2C and B2B influencer, Michael LeBlanc. Together they discuss how influencers are changing retail and what best practice looks like.Listen to this episode to discover:What's working well with using influencers. A guideline for deciding how much to spend on influencer marketing. How to make a great relationship between a retailer/brand and an influencer. Show notes at www.obandco.uk/179.

The retail technology market has evolved over the past 10 years. With new innovations and evolving technologies, plus with the increased digital transition brought on by the pandemic. Oliver Banks chats with Matt Bradley about how the retail technology industry is evolving. Plus, you'll hear more about the upcoming Retail Technology Show in London.Listen to this show to understand:Key trends of how the retail technology arena has changed over the past 10 years. Which 2 technologies have been responsible for driving the most change?Find out more about the upcoming Retail Technology Show. Plus, if you're going to the show and want to meet Oliver Banks, listen out for some exciting news. The full show notes are at www.obandco.uk/178.

Innovation is closely linked with transformation. But innovation can be perceived differently and without understanding what innovation means to you and your organisation, it's likely that misalignment will lead to conflict and confusion. Join Oliver Banks to learn how to understand what innovation means for you and how you can go about putting simple actions in place to inspire more creativity, new thinking and innovation across your organisation. Listen to this episode now to hear:4 questions to help you to clarify what innovation means.Actionable tips to inspire more creative thinking in your organisation.Inspiration to what you can do to breed a culture of innovation. Show notes are at www.obandco.uk/177. 

Omnichannel has been a major trend for years now. But it's something that some retailers still struggle with. And there is no clear-cut best example of omnichannel retail. In this episode, retail transformation expert, Oliver Banks, explores why this is. Plus, you'll hear the 5 key components to focus on to make you the best omnichannel retailer out there. Listen to this episode to discover: Examples of great omnichannel retailers.What should you focus on first as you start to improve your omnichannel journey.The 5 key components of becoming the best omnichannel retailer. Show notes at obandco.uk/176.

The rise in ecommerce is well documented. But one of the key differences compared to physical shops is the volume of data available. And understanding how to analyse the data and draw actionable insights will be key. In this episode, Ben Salmon, co-author of "Your Number's Up", joins to explore how you can embrace digital retail and drive growth through your ecommerce metrics.Listen in to this episode to discover:How to diagnose your digital performance. How to engage senior leaders and other stakeholders across the organisation. And a key way to understand which metrics to start with.Full show notes are at www.obandco.uk/175.

Defining and delivering a retail transformation programme involves decisions. Lots of decisions! And for each of these, there may be many options on the table. Some become no brainers when you start to look at them. But every so often, you come to a decision where there is no right answer. Multiple options might look equally good. Or equally bad! So, what do you do when there is no right answer? So in this episode, Oliver Banks explores tips and tactics to help you take on complex decision making.Listen to this episode of the Retail Transformation Show podcast to discover:The key dangers you face - and what you must realise first.How you can assess the insight and data you have to help make a decision.If you have the right people involved.Plus many other decision making tips to help you come to an answer. Find the full show notes at www.obandco.uk/174.

Some retailers offer excellent shopping experiences that truly allow customers to move between channels. But designing omnichannel customer journeys can be complicated, with multiple functions, technologies and stakeholder views. Join Oliver Banks and special guest, Sarah Friswell, CEO of Red Ant, to explore how to design an omnichannel shopping trip and customer experience.Listen to this podcast episode of the Retail Transformation Show and hear:Why the vision is so important and how to go about creating that.How to realise the vision in a world when there is no linear journey.How to overcome challenges with legacy architectures, silos and critical but fragile systems.Full show notes are at www.obandco.uk/173.

The metaverse has exploded into our lives and it will drive innovation and disruption. But a big question still remains - what is the metaverse? It leads to contradictions of opinion and confusion about the opportunities and threats it presents. Join retail transformation specialist, Oliver Banks, and explore what the metaverse is and what it means for retail and life in general.So, in this podcast episode, you'll learn about:What the metaverse is - and a more basic conceptual way of thinking about it. The opposing views and contradictions that exist around the metaverse. The challenges that the metaverse brings to life. And what you need to do to start considering how the metaverse fits in your strategy. Full show notes are available at: www.obandco.uk/172.

All companies feel they are customer centric. And we're full of data about customers. But how useful is that to guide strategy and change initiatives? And do you and your wider team know that they can to do win and delight customers? Digital Transformation Influencer, Howard Tiersky, joins to explain how avatars, persona and ideal customer profiles can help to guide your transformation.Listen to this podcast episode to discover:Why customer personas or avatars are essential to remain relevant. How to balance fact and fiction when creating your avatars. How to let your avatars guide your transformation and strategy.  Find the full show notes at www.obandco.uk/171.

The ultra fast deliveries of the Quick Commerce or Q-Commerce market represent a significant disruption and change. The retail operating model must transform to deliver this customer proposition. In this second part, Oliver Banks explores the essence behind a 10 minute delivery operating model. He also identified a number of challenges that you must face if you are embarking on a quick commerce strategy. This is part 2 of a 2-part exploration into the quick commerce market.Listen to this episode to discover:Key aspects from current Q-commerce companies. The operating model aspects and considerations you must develop. And some of the critical challenges you must tackle. Show notes are at www.obandco.uk/170.

The Q-Commerce or Quick Commerce market has grown massively during the pandemic. Ultra-fast deliveries are quickly becoming part of life for customers in built-up areas. So in this podcast episode, Oliver Banks explores the market, some of the key changes that are happening and defines the four Q-commerce business models that are commonly found. This is part 1 of a 2-part exploration into the quick commerce market. Listen to this podcast episode to discover:A view across the Q-commerce market.Why quick commerce is not only about speed.The different business models used to deliver Q-commerce services to customers. Full show notes at www.obandco.uk/169.

It's important to not only consider the what of retail transformation but also the how. And the ability to think differently is key to innovation and can help avoid losing pace with the market. Senior retail leader, Fiona McDonnell, joins to explore what you can do to think differently and redefine success can lead to genuine transformation. Listen to this episode to discover:Why it's important to think differently. The dangers of not thinking for yourself.Why we're misguided by "success" and what to do instead.Show notes at www.obandco.uk/168. 

We know retail is ever evolving and had experienced huge change. But as we kick start a new year, 2022, join Oliver Banks to understand what retail trends and developments a select group of other retail podcasters and influencers are excited about. Plus what pitfalls and dangers should retailers be watching out for as we embark on the next stage of the retail rollercoaster? Listen now to find out and discover the common thread. Featuring retail trends in 2022 from Michael LeBlanc, Anne Mezzenga, Chris Walton, Scott Thompson and Simon Hedaux. Press play now and hear:What is the most exciting retail technology?And what do you need to be careful about with this technology?Plus hear other key trends for retail in 2022.What is the vehicle that can help you navigate these trends and watch-outs?Show notes are at www.obandco.uk/167.

Many retailers are exploring adding or evolving services to help them evolve their business. And professional service businesses like hairdressers, beauty salons and restaurants have excelled and grown, taking up space in former retail units. To help us learn how you can excel with services, hear from Freddie Banks, Global Deputy General Manager for Kérastase, part of the L'Oreal Group. This is part of the Bunch Of Bankses mini-series where the host, Oliver Banks speaks to other insightful and interesting people named Banks - and this one is a bit of a special episode! This episode of the Retail Transformation Show podcast will:Give you a different source of inspiration for innovation.Identify the key trait of high service industries.Defining the "did you know" element of engaging customers.Explore key transformational elements in the professional services sector.Show notes at www.obandco.uk/166.

2021 has provided plenty of turbulence. But there have been a number of disruptive, breakthrough transformations that have occurred through the year too. From the explosion of checkout-free stores and quick commerce through to sustainability and circular economy initiatives. 2021 has been an eventful year in many ways. So join Oliver Banks and take a tour over the key points from 2021 and what that teaches us about the future of retail. Listen to this episode of the Retail Transformation Show podcast to discover:Which start-up scaled from nothing to major partnerships?Who is making a seemingly illogical organisational decision?Which retailer has been the most transformative company in 2021?And much more. Show notes are at www.obandco.uk/165.

In this podcast episode, catch up with Oliver Banks and get to understand more about who he is and why he does what he does. He's discussing the most interesting questions that he gets asked about retail and retail transformation. Listen to this episode to discover:More about what else Oliver Banks does.How he got to where he is now.Why golden nuggets are so important.And plenty of other questions that Oliver regularly gets asked. Plus - if you've still got questions then get in touch to ask yours.Getting help from Oliver BanksIf you'd like a conversation with Oliver Banks about your transformation. Or about creating thought-provoking content, then get in touch:Send an email [email protected] on LinkedIn.Follow and DM on Twitter.Show notes are at www.obandco.uk/164.

Given the complex and cross functional nature of transformation, conversations are a key part of leading successful change initiatives. But we've never been taught how to have a real conversation. So Oliver Banks is talking to Lou Banks, founder of Rising Vibe, and exploring how to have a real and meaningful conversation. In this "Bunch of Bankses" episode, learn the tangible and actionable changes that you can make to personally improve. Listen to this episode of the Retail Transformation Show to hear:What makes a "real" conversation and what gets in the way of having them.How the science of the brain makes us work.What tangible action you can take to immediately impact your conversations.Full show notes are at www.obandco.uk/163.

The role of the security guard has been seen as a cost for some retailers, restricted to only stores in "high risk" locations to prevent shrink or stock loss. But as we shift to more omnichannel ways of working and data becomes more accessible, there are opportunities to develop the loss prevention team to profit protection and much more. TMAC's Paul Banks joins to explore the evolution of loss prevention. This episode kicks off a new mini-series - "A Bunch Of Bankses." Oliver Banks speaks to other insightful people named Banks are sharing ideas around retail and transformation.Listen to this episode of the Retail Transformation Show to hear:How the role of security guards has changed over time.Why loss prevention is expanding to contact centres.Examples of how speech analytics and data insight can stop loss and other challenges.Full show notes are at www.obandco.uk/162.

A huge focus goes into forming a positive customer experience. But when things don't go to plan, customers lodge a complaint. However, often customer service's ways of working is only reliant on rigid policies. Instead, what if you had an intentional strategy about complaints built into your operating model? Oliver Banks is joined by The Complaining Cow, Helen Dewdney. Together, they explore how retailers and consumer-facing brands can support customers after a poor experience.Listen to this podcast episode and discover:The number one thing you can do to improve how to deal with complaints.How to deal with the risk of serial returners and scam customers.Examples of how to positively handle complaints - and why that can be a winning approach.Show notes at www.obandco.uk/161. 

For several years now, there has been tension between the different approaches to retail - most notably - which is best, stores or online. And in particular, if retailers should focus their efforts into physical stores or double down on website and ecommerce. And where do aspects like omnichannel retail and unified commerce fit in? So in this episode, Oliver Banks dives into the challenge to find the best option for you.Listen in to this episode to discover:Advantages of different approaches.Why DTC is nothing new.The answer to the ultimate question - should your retail business focus on stores or online.And what Indiana Jones has to do with all of this.

The pandemic has caused change and acceleration as well as its challenges too. But as the Retail Transformation Show podcast celebrates its 3rd birthday, we continue our review of golden nuggets from the past year. With clips from expert guests as well as from the host, Oliver Banks, you'll hear about: omnichannel, circular economy, communication, the metaverse, technology, digital shopping, retail history and much more. Listen now to part 2 of 2 and discover golden nuggets from the past 12 months. Listen to this episode and you'll discover:Examples of what traditional retailers are doing to act as pureplay retailers as well as show their heritage.Why you are probably only seeing half of your customers.A quick overview about why the metaverse is a big opportunity for the retail industry. Any much more.Full show notes at www.obandco.uk/159. 

The retail industry continues to undergo fundamental transformation as well as requiring ongoing incremental improvements. And as the podcast celebrates its 3rd birthday, we are reviewing the best bits to help you transform. You'll hear clips from expert guests as well as from the host, Oliver Banks. And these highlights cover: agile, lean, supply chains, store operations, pop up stores, department stores, customer focus questions, data, trust, and much more. Listen now to part 1 (of 2) for the golden nuggets from the past 12 months. Listen to this episode of the Retail Transformation Show podcast and you'll hear:The surprising truth about Agile.One of the most common (and dangerous) mistakes made with data and insight.The crux of the challenge for many stores today.Plus plenty more golden nuggets from a selection of amazing guests to grace the show.And remember to check out part 2 in episode 159, with even more highlights!Full show notes at www.obandco.uk/158.

There is much hype about retail and the metaverse at present. But to understand more, we can learn from the gaming industry where computer games have been forging their own worlds for decades. So you can learn from Hilmar Pétursson, CEO of CCP Games, known most for their flagship game, EVE Online. Join Oliver Banks and explore the collision of retail and gaming (and life) - plus the opportunities it presents you with. Listen to this episode of the Retail Transformation Show to hear:Examples of how the gaming and retail industries can learn from each other.The power of community that games create.Why games can be so immersive.

The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it's hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make a difference is an important skill. Following the live event that was Retail Week Live 2021, Oliver Banks is reflecting on the key focus areas and concepts discussed for retail going forward. Listen to this episode of the Retail Transformation Show to hear:The key themes and reflections from Retail Week Live. A new acid-test question to test your customer experience.Why technology is a problem for consumers. Which viewpoint really resonated with Oliver Banks's mission?Full show notes at www.obandco.uk/156.

Digital shopping is a convenient way of browsing but struggles with discovery and inspiration. But new technology enabled solutions are helping to offer alternatives. Explore the art of the possible with Oliver Banks in this episode. See how the different shopping elements can fit together. Meanwhile understand what's needed in your operating model and infrastructure to put this in place. Listen to this episode of the Retail Transformation Show and discover:The digital shopping innovations that are showing us the way forward.What's special about digital platforms vs physical stores?What do you need to consider to put these in place? Plus - what could be the next big evolution?Full show notes are at www.obandco.uk/155. 

Your frontline colleagues are an essential part of your operation - and therefore your transformation. But they often have to work under immense stress and strain. And over the past year, this has been amplified further. So you need an effective strategy to support them in the best way possible or your organisation risks facing some severe consequences. In this episode, Liam O'Meara, VP Europe at Axonify, joins Oliver Banks to help you understand how you can support your colleagues and help avoid burnout. Listen to this episode to discover:The size of the burnout challenge facing frontline retail colleagues.Why burnout could present problems in both the short term and long term.How you can better support your colleagues on the frontline.Show notes at www.obandco.uk/154.

Retail's history is rich with stories and examples which still have relevance today. Even if you look back to Roman times, there are patterns that are still common in the modern world. So, in this episode of the Retail Transformation Show podcast, join Oliver Banks and discover how you can look, learn and apply some fantastic lessons from the history of retail. Listen to this episode to discover:What an old fashioned umbrella shop can teach us about successful retail.Examples of ways that retail hasn't changed in over 2000 years - beyond the obvious.And the 3 aspects that we can take from the history of retail to help define the future of retail.More at www.obandco.uk/153.

History is said to repeat itself and follow a cyclical flow. But if this is the case, do we really spend enough time looking backwards to help us move into the future? Retail consultant and avid retail historian, Graham Soult, joins Oliver Banks to understand how to avoid the threats and discover the opportunities by looking back in the retail history books. In this episode of the Retail Transformation Show. you'll hear:How we can learn from the failures of previous retailers.And which company is doing a fantastic job after focusing on their brand history.Why you should look out on your next set of store visits. Show notes at www.obandco.uk/152.

RFID (Radio Frequency Identification) tags are picking up pace across all industries - and retail is one sector that is helping drive widespread adoption. But, given that RFID has been on the radar for a number of years, is the technology capable now? And are the use cases genuinely beneficial to make it a sensible business decision? Join Oliver Banks as he welcomes Uwe Hennig, Director of Global RFID Market Development for Avery Dennison Smartrac. And you'll explore how RFID is being used by different categories in the retail sector. In this episode of the Retail Transformation Show, you'll hear:Different ways that RFID is being deployed across the retail market.The pace of growth of the RFID market in retail.How RFID implementations are delivering benefits.

Retail has changed because of the pandemic... and retail hasn't changed because of the pandemic. In fact, the world of retail is an ever-changing and ever-evolving place. And this provides both new threats as well as opportunities. Join Oliver Banks for episode 150 of the Retail Transformation Show and discover the significant shifts happening in retail at the moment. In this podcast episode, you'll hear:Why retail has changed and yet why it's also the same. What will define the successful physical and digital stores of the future. How we'll reflect on the pandemic in the future - and the paths we can take from here. Show notes are at www.obandco.uk/150. 

High levels of returns can impact the overall performance of retailers. And there are many reasons why returns continue to present such a complex challenge for the entire industry. But without understanding these challenges, it'll be impossible to find a solution. In this episode, explore the returns conundrum facing retail. Plus, pick up an action plan to help you monitor, control and manage the challenge. The post 149: The Retail Returns Conundrum appeared first on OB&Co.

When the discovery phase of the shopping trip is driven through a search bar or menu, it's not very inspiring for the customer who doesn't already know exactly what they're looking for. So, effective discovery represents a massive opportunity for online retailers. In this episode, Oliver Banks continues the conversation to help you transform the discovery phase of your shopping trip. The post 148: Transforming Discovery in Retail (part 2) appeared first on OB&Co.

With so much competition in retail, it has become harder to stand out in the sea of sameness. But the discovery phase remains a major opportunity to transform how you convert your browsers into buyers. In the first of this two-parter, Oliver Banks explores the questions to ask yourself that will show you the way to transform discovery in retail. The post 147: Transforming Discovery In Retail (part 1) appeared first on OB&Co.

Department stores retailers have been polarised - with some seeing huge successes whilst others have struggled as digital channels have grown. So, is there still a place in the retail market for the "department store"? In this episode, special guest Cate Trotter of Insider Trends joins to explore the future of department stores. The post 146: The Future Of Department Stores appeared first on OB&Co.

Successful transformations require clarity and progress. However, contradictions occur that can prevent progress as there is no clear right answer. In turn, the transformation can stall. In this podcast episode, Oliver Banks explores retail's big contradictions and how you can overcome these tough problems The post 145: Overcoming Retail’s Big Contradictions appeared first on OB&Co.

The pandemic has disrupted all areas of life, and retail is of course no exception. But as the world's super-large retailers continue to expand their businesses, there are questions that we must all ask ourselves. These will not only help us survive but present a real opportunity to thrive. In this episode, retail futurist Doug Stephens joins Oliver Banks to explore retail in a post-pandemic world. The post 144: Resurrecting Retail After The Pandemic appeared first on OB&Co.

The pandemic caused turbulence for many physical stores. However, as life slowly returns, there are some big opportunities for stores to bounce back. Here to report from his store tours, retail consultant, Ian Scott, joins Oliver Banks. So listen now to hear examples of great physical store retailing, including examples from Selfridges, Lush, Primark, Homebase and many more. The post 143: The Return Of Stores appeared first on OB&Co.

We’ve seen huge shifts in the retail marketplace and as a result, there are now aspects that must fit in the modern retail operating model. This episode was recorded at the virtual event, Retail Transformation Live, so join Oliver Banks to explore further. You’ll learn about 8 elements to build into your retail operating model. […] The post 142: The Modern Retail Operating Model appeared first on OB&Co.