Property Management Growth with DoorGrow

The most important part of hiring is to filter out and bring in the people that you truly want to attract to your business. Property management growth expert and founder/CEO of DoorGrow, Jason Hull, talks about how to attract motivated and inspired team members in your property management business. You'll Learn... [01:33] How do you motivate people to get them to do what you want? [02:04] Finding Good People: It takes more than a job posting and interviews. [02:55] Time Study: Start by figuring out where your time goes. [03:06] Job Description: What you want somebody to take on that drains your energy. [03:52] R Document: Responsibilities, resonate, and results. [04:31] Cultural Fit: Bad hires don't share your values, ethics, morals, or how you care. [05:44] Purpose Secrets: What's your personal and business 'why' that motivates? [09:34] Myers & Briggs, DiSC: Know different attributes of profiles and personality types. [12:00] Micromanagers: Whenever we fail to inspire, we always control. [15:17] Pleasure vs. Pain: Most people are motivated by money or recognition. Tweetables "A big mistake that a lot of entrepreneurs make is they assume that if they just put up a job posting with the job requirements and they do a bunch of interviews, they're going to find good people." "You need a much better filter because what that formula means is you're going to end up with a lot of turnovers, a lot of team members, and have to kiss a lot of frogs." "You can teach people skills. You can teach people processes. You can teach people tactical things. But you cannot generally teach your team members values." "The result is what gets you paid. The result is what grows the business. The result is what makes it worth it for you to shell out money to have this team member. Results are the most important thing." Resources DoorGrow and Scale Mastermind DoorGrow on Instagram DoorGrow on YouTube DoorGrowClub DoorGrowLive Myers & Briggs DiSC Transcript Welcome, DoorGrow hackers, to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. All right. We're continuing my weekly series of just saying whatever I want to talk about today. So today, I got a question about motivating people. We had somebody in our group that was really struggling to hire and find good people in their market. Also, we had another team member that was asking how do you motivate people to get them to do what you want. So we're going to chat about teams a little bit today and about motivating people. What I told the lovely lady that asked the question on our group call today about finding really good people is, a big mistake that a lot of entrepreneurs make is they assume that if they just put up a job posting with the job requirements and they do a bunch of interviews, they're going to find good people. I have found from my own experience and being connected to a lot of entrepreneurs that that is not the case. You need a much better filter because what that formula means is you're going to end up with a lot of turnovers, a lot of team members, and have to kiss a lot of frogs by bringing them into your business, training them, wasting time, and they're going to be terrible, not really show up to work all the time. They're not going to do a great job. You're going to have to start over again. Let's talk about the hiring process just a little bit so that you can have great people, and then we'll get into maybe some stuff related to that. If you want to bring really great people onto your team, we usually start in the DoorGrow & Scale mastermind. I usually start by having clients do a time study to really figure out where the time is going. Based on that, we build a job description for somebody to take the minus signs, the things that are energetically draining them. They don't enjoy the things that are tactical, which are maybe more like lower-level work, or things that are just not strategic in general where you're not functioning as a business owner. You're functioning and doing the employee-level type o

Property management growth expert and founder/CEO of DoorGrow, Jason Hull, talks about being the best prize to your potential clients. A lot of times clients have this perception that you need or want to get them on as a client. Needy is creepy. Don't fail to see and show them that you are the prize. You'll Learn... [03:00] Who is the prize? You or your prospective client? You are! [03:06] Why? If you have a legitimate business, you solve their problems. [03:52] Three biggest complaints? Tenants, landlords, and rental properties. [04:18] Why most property managers and property management businesses suck. [04:48] If you do a good job, you make better tenants, landlords, and rental properties. [05:10] Real Estate Investing: It's easy until your first challenge with a tenant. [07:17] Cycle of Suck: Crappy clients lead to crappy properties, tenants, and reputation. [08:01] Mike's Pumpkin Plan: Allegory of what it takes to have prize-winning pumpkins. [08:43] Be Picky: Get clients you want to be with, enjoy working with, and value you. [10:10] What's for sale? People want to buy safety, certainty, and peace of mind. [11:45] Ideal Clients: Qualify them by figuring out - what do you really want? [12:37] Rules of Engagement: Value self, maintain confidence, realize you're the prize. Tweetables "You need to realize this—you are the prize. That means they are not the prize." "If you aren't able to maintain a frame of confidence, you then hurt the number one thing that people want to buy from you, which is safety and certainty." "The best clients are not the ones that are the cheapos." Resources DoorGrow and Scale Mastermind DoorGrow on Instagram DoorGrow on YouTube DoorGrowClub DoorGrowLive Mike Michalowicz Transcript Welcome, DoorGrow hackers, to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. All right, this continues these episodes where it's just me talking. I'm certainly going to be doing some interviews in the future. But this episode today, I'm going to start blocking out time each Wednesday so that I can consistently get these episodes out. I have a consistent call with clients each Wednesday and Friday currently that I enjoy doing. I'm just going to block out time every Wednesday to do a live call and talk about whatever my heart desires that day. Something that came up on today's call with my coaching clients is just a little passing phrase that somebody had mentioned, but they had said they were talking about the week and the wins. Everybody was sharing their wins and one client mentioned they were going to be meeting with some people that are prospective clients. They said they're going to see if we will be a good fit. I wanted to touch on this because I think there's this mindset challenge that I noticed a lot of times with clients and I say this multiple times. I've said it multiple times on my calls with clients. But a lot of times clients have this perception that they are needing or wanting to get the client on and they fail to see that you are the prize. That is what I'm titling today's episode, You are the prize. I would normally swear when I say this, but I want to make sure I get the widest reach possible, but you are the blankety blank prize. You're the prize. You're the freaking prize. You need to realize this—you are the prize. That means they are not the prize. Your prospective client is not the prize, you're the prize. Why is that? Because if you have a legitimate business, you are the one that solves their problem. You're not trying to get them on to solve your problem of making money or because you need more clients. Needy is creepy. You have to have the mindset and recognize that you are the prize, that you solve their problem, that they're the one with the challenges. Look at this, you solve three of the biggest problems in real estate as a property manager. You are absolute super superheroes. Nobody seems to realize this, but nobody else does this. What am I talking about? Let's talk about what are the three most complained about

Why should you start a company or have a business? Making money should not be an entrepreneur's primary goal or only reason. Property management growth expert and founder/CEO of DoorGrow, Jason Hull, talks about four reasons for starting a company or having a business. Many entrepreneurs mistakenly think the goal is to exit and retire early. However, if you follow my four reasons, you won't want to leave because you'll be giving up something that's really important to you. You'll Learn... [02:20] Money: Doesn't always make a successful business owner happy but miserable. [03:09] Four things are probably more important than money for having a business. [03:19] Side Effects: Being a big bottleneck or cutting operational costs. [04:36] Jason's four reasons for starting a company. [04:47] Reason #1: Fulfillment: It should be a vehicle to give you fulfillment in life. [05:30] Reason #2: Freedom: It's what you achieve, why you want to be entrepreneurs. [08:04] Reason #3: Contribution: Businesses should solve real marketplace problems. [10:31] Reason #4: Support: It's a vehicle to create contributions and change the world. [10:55] Business Model: Resources, money, staff create contributions, make difference. [12:17] Why not start a business? For most people, it's safety and certainty. Tweetables "There's something more that entrepreneurs need to be focused on than just making money." "If you have these four things and you're in alignment with these four things, you then have a business that you love." "The reality is there's nothing in your business in the long run that you have to do. There's nothing. You can offload any pieces of the business that you don't enjoy." "Entrepreneurs—we really want to make a difference in the world. We want to contribute. We want to feel like we're adding value." Resources DoorGrow and Scale Mastermind DoorGrow on Instagram DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Welcome, DoorGrow hackers, to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. I'm going to do something a little bit different. Usually, I interview people, first of all, because that makes me feel a bit more secure. It's just a comfort thing. It feels a little bit weird to just sit here and talk all by myself, but my team has been pushing me to do this for years. You need to create your own episodes just you talking, sharing some of your ideas. That's really what people want to hear, and so here it goes. This episode may be one of the most important pieces of content or information that I've put out into the marketplace. We're going to be talking today about what I call the four reasons. These are Jason Hull's four reasons for starting a company or for having a business. This is something that is just formulated in my mind over the last decade of running a company and coaching business owners, just realizing and seeing that there's something more that entrepreneurs need to be focused on than just making money. There's something more that's important because I've had so many. I've talked to thousands of property managers, I have hundreds of clients, I've spoken to a lot of business owners, I've been in a lot of different masterminds and programs. One of the things that I've realized is that there's something a bit deeper that a business owner needs in order to have a successful business than just making money. At some point, money is no longer really an issue, but they could still be miserable. One of the things that I've noticed is that instead of money being the primary goal, there are four things that are probably more important than money. These are the four reasons for having a business. What I've noticed is if you have these four things and you're in alignment with these four things, you then have a business that you love. If you're out of alignment with these four things, then you have a job that makes you somewhat miserable or maybe very miserable. You then are basically the biggest bottleneck in your business, you are the most crit

Looking for a system that will help you automate the entire residential leasing process? Today's guest is Abi Wasserman from ShowMojo, a complete leasing automation platform that handles scheduling coordination and showings. Abi explains ShowMojo as automating everything that happens in the pre-leasing experience, from the moment a property is available and hits the market to the moment a prospective renter is moving forward with an application. You'll Learn... [02:24] ShowMojo: What it is, what it does, and how it's different from other options. [04:14] Touch Points: Automated communication confirms, follows up leasing process. [05:22] Property managers fit business needs and leasing processes into one platform. [05:50] Other Options: Some companies do showings or open houses differently. [06:29] Independent Experience: Know calendar availability for each team member. [07:58] COVID Pandemic Hold: Starting to get back to first normal, busy leasing season. [08:48] Walk the Talk: What to do when renting property to somebody site unseen. [10:21] With so many property management tools, why choose ShowMojo? [13:30] FAQ: Focus on syndication, customers, security, and platform comparisons. [17:00] Determining Factor: ShowMojo's success is because of relationships. [18:40] Pros and cons of occupant, self, and accompanied showings. [23:54] Common Problems: Time wasting calls? Use the automated ShowMojo phone. Tweetables "Your platform should allow you to be able to customize your needs, stack appointments up together, calculate drive time, and take that into account in between showings." "That's going to turn into maintenance nightmares for you down the road or a tenant nightmare for you down the road because they haven't seen the property." "The first place that somebody sees a difference with the way that ShowMojo operates, is really in that prospective renter experience." "That prospective renter experience is important for them, but it's also important for you." Resources ShowMojo Abi Wasserman's Email Abi Wasserman on LinkedIn Rently Tenant Turner TurboTenant Apartments.com Zillow Rentals.com Zumper DoorGrow and Scale Mastermind DoorGrow on Instagram DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guest today is Abi Wasserman. Welcome, Abi. Abi: Hey Jason. How are you? Jason: I'm fantastic. I'm doing really well. How are you? Abi: I am good. Thank you for having me on. I appreciate it. Jason: I've been wanting to get ShowMojo on the show forever. They've been on my hit list for a long time and I finally just gave up. Then suddenly, you showed up on my calendar, which is awesome. I'm glad you came. Abi: I have a magic touch. It's like we have mojo or something, I don't know. It might be in our name. Jason: Yeah, maybe. Some ShowMojo. Abi, maybe give us a little bit of background on ShowMojo, if you could. Then maybe we can chat about what it is, what it does, and how it's different from the other options on the market. Abi: ShowMojo is the leasing automation platform. We have been around for over 10 years. My understanding of how DoorGrow got started originated out of this need for the property management industry, started from an entrepreneur and an entrepreneurial mindset. Our founder and his wife who owned property management units saw this need for automation to exist in their life. To stop them from taking away from their day-to-day life and what time was getting spent with the kids or at family dinners, those tasks, those phone calls, those emails, that coordination that typically comes with the leasing process, that pre-leasing process. What was bothering them and not conducive to that family time, it ended up turning into ShowMojo and this scheduling coordination. Eventually, self show as well but the entire leasing automation platform that is ShowMojo. Jason: Got it. I think ShowMojo really pioneered on the market the scheduling sort of aspect. Then it

Are short-term rental businesses coming out of the COVID-19 pandemic and being resurrected? Do owners love the return on investment (ROI) and income, but tired of the turnover, logistics, and moving parts? If you're doing it all on your own, hand it over. Today's guest is Andrew LeBaron with BuyMoreTime, a flat-rate property management solution for short-term rentals. Andrew began his real estate journey by being the marketing director and a guest on Joe Fairless's Best Ever Real Estate Investing Advice Show. Then, Andrew started buying, selling, wholesaling, fixing, and flipping properties and got licensed to go even further. You'll Learn... [02:13] How Andrew went from greeting big-name podcast guests to becoming one. [05:15] Hoteling 101: Managing a hotel is not time and freedom. It's a lot of work. [05:54] Team Effort: If you don't have a team, you will not thrive (or sleep). [09:23] COVID: Great for short-term rentals, not for property managers or owners. [12:40] Questions: How much could my property rent for? What needs to be inside it? [16:23] Mistakes: Give gifts and leave notes for guests to make a big difference. Tweetables "Shorter rental management is big bucks." Hoteling 101: Owners of short-term rental properties just wanted more time and freedom, and managing a hotel is not time and freedom. It's a lot of work. "There's so many facets to this. There's legal, there's inventory, there is coordination with cleaning and maintenance. Then, there's guest responses. It's literally 24/7." "When you have a short-term rental, you're not selling a place to stay. You're selling an experience." Resources The Best Short-Term Rental Management Andrew LeBaron on Facebook Best Ever Real Estate Investing Advice Show with Joe Fairless BiggerPockets Grant Cardone Gary Keller Barbara Corcoran Airbnb VRBO The Giftology Stay Here on Netflix JF1896: How To Grow Your Property Management Company with Jason Hull DoorGrow on Instagram DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason: Welcome DoorGrow hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's guest, I'm hanging out here with Andrew LeBaron. Andrew, welcome to the show. Andrew: Thank you. Jason: Andrew, you're with an organization company called BuyMoreTime. Andrew: That's it. We are a short-term rental property management solution. Jason: Cool. Andrew, we don't have a lot of vendors and people on the show typically related to the short-term rental industry. This will be interesting because I have been getting a lot more calls related to that lately. Maybe a lot of people are starting to resurrect these short-term rental businesses coming out of the pandemic, where there's a black swan event that squashed the industry temporarily. Let's first get into a little bit of background about you and how you got into this industry. Andrew: Yeah, sure. It's funny. We're on a podcast right now. I actually started a long time ago as a marketing director for a podcast. I don't know if you've ever heard of the Best Ever Real Estate Investing Show with Joe Fairless. He buys multi-family apartments. That's his main gig. Jason: I think I was on that show. I've been on a lot of podcasts back in the day. Andrew: I wouldn't be surprised. Heck, maybe, I reached out to you some years ago, who knows? It's the world's longest daily real estate podcast. I mean his work ethic is insane. Years ago, I got into real estate. I jumped into (of course) Bigger Pockets. I jumped into Joe Fairless's podcast. On one of the podcast episodes he said, I am looking for a marketing director. Someone that can help connect me with more guests. If that's you, send me an email. I'm like, I want to try that. I sent him an email. I'm like, I don't care if he pays me. If he pays me, great. If he doesn't, so what? I was his marketing director and I got to meet some of the coolest people—Grant Cardone, Gary Keller, some really big names. I didn't get to speak to Barbara Corcoran, but I got to send an email. There were some pret

Do you want to become a better investor? Appreciate and understand property managers—the unsung heroes that make better tenants and owners. Good property managers can change the world. Today's guest is Bobby Sharma from BetterCapital, a portfolio measurement and management tool for real estate investors. Bobby started his real estate career in Riverside, California, and his first foray into real estate was through house hacking. You'll Learn... [02:14] House Hacking: Buy a house, but get roommates to pay most of your mortgage. [03:58] Bobby's Background: Software developer that wanted to be in Silicon Valley. [04:47] 2010 Market Collapse: Bobby bought some homes that needed some work. [05:03] Meetup Group: Bobby started a real estate meetup group in the East Bay Area. [05:40] Becoming a landlord, buying out of state, and working with property managers. [06:18] BetterCapital: Management/measurement portfolio tool for real estate investors. [07:47] Measurement: Tracks deposits, loan balances, ROI, and equity growth. [09:00] Management: Stores documents, adds reminders, and runs math formulas. [09:53] Real Estate Results: One of the best ways to invest, grow wealth, plan for future. [10:35] Preferential Partners: Property managers/realtors project property performance. [15:00] API/bank integration? Scrape data into systems or pool data w/API connection. [19:41] Three Ts: Tracking, training, and transaction. [24:13] Education: Property managers should explain challenges to investors. [25:48] Property Managers: Unsung heroes that make better tenants and owners. Tweetables "I love my property managers. Without them, I wouldn't be successful. I totally get the importance of property management." "We want people to see how much wealth they have created, or how much equity they've created because we want to encourage them to purchase real estate assets." "If you look at it across a long period of time, it turns out that it's one of the best ways to invest, to grow your wealth, and to plan for your future." "We want to provide education to make them a better investor. They will appreciate the role of the property manager a little bit more." Resources Bobby Sharma's Email BetterCapital AppFolio Cozy TenantCloud Rent Manager Buildium Propertyware Schwab Etrade Robinhood Redfin Yardi 1031 Exchange DoorGrow on Instagram DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their business owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guest today is Bobby Sharma. Welcome, Bobby Sharma. Bobby: Thank you, Jason. Jason: Bobby is with a company called BetterCapital. Bobby, you have quite an extensive real estate experience. I grew up in Rancho Cucamonga, Alta Loma, California. We were touching bases for the show. You got your start in real estate somewhere in the Inland Empire. Bobby: In the Inland Empire, yeah. Riverside, California. I did what's called house hacking. Back then, there was no such term. I was 24 years old, worked in Corona, California, and lived in Riverside, California. That's how I got my start in the real estate world. Jason: Define house hacking for those that are not house hackers. Bobby: I was single. I ended up buying a house—three bedrooms, two baths—with the intention of maybe I'll get a couple of roommates, and they'll help me with the mortgage. I put an ad in the Riverside Enterprise, I don't know if you recall that newspaper. This is the late 1980s, early '90s. I got two roommates, great guys. They were my roommates for a long time, also single. One was a plumber, one was an X-ray tech. Long story short, they helped me pay for most of my mortgage. Not quite 100%, but most of my mortgage. Jason: Nice. All right. And that was your first foray into real estate investing. This sparks something for you. You thought of it, but your roommates, apparently, didn't. They're willing to pay rent. I lovingly refer to the Inland Empire as the armpit of California. Bobby: Absolutely. Jason: I had a good childhood

As a property manager, have you considered investing in mobile home parks? Not interested? Not your thing? Some people won't touch it with a 10-foot pole. Today's guest is Andrew Keel of the Keel Team. Andrew's here to convince you otherwise. He talks all about mobile home park investing as an attractive and appealing asset class. You'll Learn... [02:00] Sticker Shock Stigma: Why investing in mobile home parks is a good idea. [02:48] Longing to be a Landlord: Leverage other people's money to buy properties. [03:30] Yellow Letter: Knew nothing about mobile homes, but knew it was a great deal. [04:00] Shoutout to Lonnie Scruggs: Learned how to make money with mobile homes. [05:10] Temp to Forever Cashflow: Use capital to buy and manage mobile home parks. [07:07] Three reasons why to invest in mobile home parks: Highest returns out of any form of real estate. Demand for affordable housing is off the charts. Supply is limited. [12:40] Bottleneck in Business: Finding good quality deals big enough to move on. [14:54] Boots on the Ground: Third-party property management for mobile home parks. [18:58] Utility Infrastructure: Most important aspect and most expensive to replace. [20:12] Tax Shelter: Mobile home park business of depreciation and improvements. [20:57] Models: Community owners own homes vs. every home is park-owned rental. Tweetables "Some people won't even touch it with a 10-foot pole. That artificially creates a moat to this investment class." Andrew Keel "I knew I wanted to be into real estate. I knew I wanted to be a landlord, but I didn't have a lot of money." Andrew Keel "The demand for affordable housing for this country is off the charts." Andrew Keel "The stigma of living in a mobile home is not as strong in the midwest as it is in other parts of the country." Andrew Keel "We are looking at a more scalable model to have the tenants own their homes. Then, we just have lot rent." Andrew Keel Resources Keel Team Deals on Wheels: How to buy, sell, and finance used mobile homes for big profits and cash flow by Lonnie Scruggs Mobile Home University (MHU) Boot Camp HUD NARPM DoorGrow on Instagram DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's show is going to be all about Mobile Home Park Investing. My expert guest is Andrew Keel of the Keel Team. Andrew, welcome. Andrew: Thank you. Jason: Andrew, before we get into this idea of Mobile Home Park Investing which, I'm guessing a lot of property managers right now are like not my thing, I'm not even going to listen to this one. I'm going to skip this episode. Before you do that, Andrew's going to convince you that it might be a good idea. Andrew: I'll give them my best shot. I think one of the reasons why I like the asset class so much is because of that stigma that a lot of people see. That initial sticker shock of the asset class. That's a huge part of why the industry is so attractive, some people won't even touch it with a 10 foot pole. That artificially creates a moat to this investment class. Jason: Right. Just a little protection built in, okay. Some of them were thinking that's kind of like having a trash heap around the property. Nobody wants to come in. Maybe it doesn't look very appealing. Before we get into that, Andrew, tell everyone about you. You've got a lot of things going on. Give us a little background of how you got into real estate investing, property management, how did all this start for you? Andrew: Yeah, sure. I started flipping houses around Central Florida and wholesaling residential contracts. I did that for about two years. I was trying to become a landlord but I started with nothing. My parents went bankrupt when I was in college, lost the house I grew up in. I knew I wanted to be into real estate. I knew I wanted to be a landlord, but I didn't have a lot of money. I initially thought, hey, I need to have a lot of money to be a landlord because I can't afford to

The next time you play golf on company time make sure insights into how you spend your time on the job out in the field is not being tracked. Today's guest is Barima Kwarteng from Timeero, a GPS app that reduces overhead costs and streamlines time tracking. Basically, Timeero started to prevent golf (at least on company time) because it's expensive! You'll Learn... [01:52] Barima's Background: Originally from Ghana in West Africa, but attended BYU. [02:35] Timeero: Some employees work in the field. How do they spend their time? [03:01] Drunk Coworker Confesses: On company time, they play golf on Fridays. [03:35] Software not from Scratch: Acquired cold base from Texas cop and rebuilt it. [05:00] Theft Prevention: Timeero tracks time, location, mileage, and much more. [06:10] Screenshot Safety: Pressure to prove work is being done to get paid. [06:58] Big Brother? Find out if employees are being accountable or taking advantage. [07:22] Bottom Line: Companies save 5-15% payroll costs by tracking employees' time. [08:16] COVID Cash Crunch: Tighten belt to offload employees not pulling their weight. [10:00] Technology and Time Management: Paper timecards/sheets take too much time. [12:07] Timeero: How the Web application works after downloading app on smartphone. [15:06] Geofence: Reminder to clock in and clock out as soon as you arrive/leave work. [16:36] Better Culture within Business: Nobody likes to be micromanaged. Trust me. [20:49] More Money? Most are more motivated by recognition than monetary benefits. [22:05] Simplicity vs. Tech-Savvy: Get people to use new things or do things differently. [24:10] Why is Timeero different from other apps? Gives outside team more insights. [30:42] ROI: Timeero is $5 per user per month, plus $10 base fee for business account. Tweetables "If golf is helping the bottom line and helping you get revenue, great, but otherwise…" Jason Hull "People right off the bat think, 'Oh, it has a little big brother feel to it. What we're seeing is, it's actually helping the bottom line in terms of payroll." Barima Kwarteng "Technology saves you a lot of time. As a business owner, you can dedicate those hours or time to something more beneficial." Barima Kwarteng "The app only tracks time and movement while you're clocked in. The moment you clock out, it stops tracking you because we really value privacy." Barima Kwarteng "It helps people track time more efficiently and more accurately." Barima Kwarteng Resources Timeero Brigham Young University (BYU) DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and the owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guest today, I'm hanging out with Barima Kwarteng. Did I say it right? Barima: I think you got that right more than most people. Jason: Okay, awesome. Barima has a company called Timeero. Before we get into that, I'm excited to hear a little bit about this. I was checking out your landing page for your software. It looks like it's kind of unique with the GPS stuff and some of those kinds of things. Before we get into that, why don't you introduce yourself to those listening or watching this later? Just help them understand what brought you to Timeero, and share a little bit about your entrepreneurial background here. Barima: Yeah, absolutely. I'm originally from Ghana, a country in West Africa. I'm not sure if many of you listeners know where that is. I originally came to school out here in the US at BYU. At BYU, I was able to learn a little bit more about entrepreneurship and starting businesses. It's something I've always wanted to be able to do. That opportunity presented itself with Timeero. The whole idea behind Timeero was that many businesses out there have employees out in the field. They have teams out in the field. They want to have a little bit more insight into how their employees or team members spend their time. Timeero provides you that opportunity to be able to have more insights into how your outsight spends their time. On

It's that time of year as college students start or return to school. They may think they know it all, but really know nothing. How many students does it take to change a lightbulb or turn the heat on? It's time to grow up in the real world! Today's guest is Peter Tverdov of Tverdov Housing. Although student rentals are management intensive, Peter actually enjoys dealing with students. It's prepared him to take on other types of tenants to diversify and grow his business. You'll Learn... [02:18] Rutgers University: Becoming a landlord in New Brunswick and loving it. [02:53] Student Housing Side Hustle: Accumulate more and manage them for others. [03:24] Hindsight is 20/20 in 2020: Bad timing to start business and quit day job to grow. [04:41] Decision to deal with students and student housing led to diverse tenant groups. [06:15] Peter's Portfolio: 65-70% student rentals, 15-20% low-income families, 5-10% middle-class/workforce housing. [08:10] Onboarding Students: Educate and set expectations to limit excuses later on. [11:00] Happy Tenant, Happy Owner: Second largest lead generator is tenant referrals. [12:57] Broken Windows Theory: Dumpy/dilapidated areas attract crime and trouble. [13:45] Tverdov Renovation Consultants: Improve properties to attract better tenants. [14:47] Avoid or Acquired Taste? Riches are in the niches as a student rentals landlord. [16:33] Other Options? Rules/laws for room rentals, individual leases, boarding houses. [20:55] Responsibility: How to be landlords and hold each other accountable. [23:35] What's next for Tverdov Housing? Track KPIs, achieve goals, and grow doors. Tweetables Landlord Business: Slowly and discreetly acquire more properties, get your hands dirty, and deal with people. "In business, it's good to diversify." "Managing student rentals, it really gets you battle-tested for managing other tenants." "We're not for everybody. We're fair, but firm." Resources Tverdov Housing Tverdov Housing on Instagram DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. All right, today's guests, I'm hanging out with Pete. I'm going to see if I can say your last name right, Tverdov. And I'm going to unmute you so you can actually respond to that. Did I say it right? Pete: That was awesome. Pete Tverdov of Tverdov Housing. Pete, before we get into the topic, I want to introduce you, have you introduce yourself a little bit, but we're going to be talking about student rental properties and the title is The Cash flow and Chaos of managing student rental properties. That sounds kind of fun. Let's get into the cash flow and chaos after we hear a little bit about your background, how did you get into this, and tell everybody who's listening about Pete. Pete: Sure. Happy to be on the show, thanks for having me. I got into it, my wife and I moved back to the Central Jersey area about six years ago and in the process of moving back we were looking to buy a multi-family, live in one unit, and it brought us to New Brunswick, where Rutgers University is. We both went to school there, we both played sports there, became a landlord, and really enjoyed the process of becoming a landlord. As I wanted to try to accumulate more rentals, I had the idea to begin managing for the people as it's something I really enjoyed doing. I enjoyed just getting your hands dirty and dealing with people. I started to do that on the side a little bit in that neighborhood, very slowly, very discreetly, and then little by little, I was just nibbling and getting more people under management because I was doing a pretty good job. About a year ago, it grew into a large enough business where I was at a crossroads with my regular job. I said you know what? I feel pretty good about this. I'm just going to dive in and really try to grow my business. That has been a bit rocky because I did that officially in January. I say rocky because of Coronavirus. The business has been

As some freedom returns to society following COVID-19, don't miss out on potential opportunities to implement property management growth strategies. Today's guests are Mark and Anne Lackey from HireSmart Virtual Assistants (VAs). Mark and Anne are broker-owners that manage almost 200 doors in Atlanta. You'll Learn... [03:47] Trends: Property management pivots and changes during economic downturns. [07:10] Hire Virtually: Save money, get better employees, and increase productivity. [08:22] Wake Up: Don't resist remote work; realize office space may be unnecessary. [11:14] DIY vs. Professionally Managed: Ramp up sales/funnels to serve customers. [15:26] Problems are always opportunities to grow business by offering solutions. [21:11] Customer Service: Don't disconnect. Focus/follow up for retention/satisfaction. [27:02] Professionalism: Set expectations. Don't badmouth landlords via vendors. [28:29] BDM: Do you need a business development manager? [31:33] Time, Energy, and Effort: Resources required to rent properties to tenants. {32:28] Referrals grow businesses. No referrals represents customer care problem. [35:29] Gamechanger: Save time and money to get things done or do more yourself?. [38:30] Wrong Person, Role, Tool, Time, and Money: Hire based on owner's needs. [40:57] Off-the-Shelf vs. Customization: How to hire and build teams takes time. [46:50] Remote Challenges: Communication, operations, and management problems. [48:22] Key Performance Indicators (KPIs): Get work done based on expectations. [50:15] Think, Invest, HireSmart: Know avatar to grow property management business. Tweetables Opportunities are available to make sales and buy, manage, and invest in more properties. You don't have to have your employees in an office. You don't even have to have an office anymore. Property managers are immune to guilt and the heroes of the rental industry. Referrals grow businesses. No referrals represent customer care problems. Resources HireSmart Virtual Assistants (VAs) DGS 69: HireSmart Virtual Assistants with Anne Lackey NARPM Lehman Brothers Airbnb DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guests today are Mark and Anne Lackey from HireSmart. Welcome you two. Anne: Hey, good to see you. It's been a while. Mark: Hey, it's good to see you. Jason: It's good to have you back. I noticed you're displaying that beautiful logo in the background. Mark: Isn't that wonderful? Anne: Yes, that is of course a DoorGrow special. They helped us with that on our website. Mark: The logo, the renaming, all of that was a DoorGrow impression that was right for us and is great for our clients. Jason: Yeah, I like it. Cool. We're going to be talking about property management growth strategies after COVID-19. This Coronavirus is just starting to clean itself up. I just rode a road trip from Pennsylvania to Austin over the course of multiple days. People were not wearing masks anymore. We were eating at restaurants. It was awesome. It was like we are back to having freedom again. Most places are open here in Austin. I went to the hardware store yesterday, though. Everyone was wearing masks and I felt like I was in trouble. I thought we were over this already, but apparently not at Home Depot. Anne: Some places are, some places aren't. Jason: I think the national chains and the national stores have to accommodate the lowest common denominator nationally. They got rules in place for everything. What are we chatting about today? Anne: First of all, I want to make sure everybody understands we are broker-owners ourselves. We manage doors in Atlanta. Mike: Nearly 200 doors in Atlanta since 2005 for other people and for ourselves, since 2001. Anne: We've been talking a lot to our friends who are in the property management business. We are, of course, NARPM members, affiliates, and affinity partners with them. We hear a lot around the nation of different things. Just like

What can you do to be more productive, efficient, effective, and get stuff done while working from home during the COVID-19 crisis? No matter how much work you do or get done, there's always more to do. Today's guest is Thanh Pham from Asian Efficiency, which has helped more than 15,000 clients worldwide. Also, Thanh hosts a growing and flourishing podcast called, The Productivity Show. You'll Learn... [01:53] Asian Efficiency: Positive stereotype and memorable name for company. [02:55] Thanh turns hobby of documenting productivity processes into a business. [03:47] Groundhog Day: Businesses operating from home lose time and progress. [05:06] Work/Life Balance: Nothing going on, no way to work, long days, and no variety. [06:33] Planning: Take it to the next level via different dimensions, contingency options. [07:23] Productive vs. Interruptive: Seek clarity to set one goal a day to accomplish. [09:10] Sense of Momentum: What you want and why it matters should drive your life. [12:15] Structure/Strategy: Create own schedule, design ideal day, and set cutoff time. [14:57] Five Whys: Identify root cause and motivation. Money, freedom, flexibility? [17:55] Energy vs. Time: Don't do everything, do what you like and others do the rest. [25:44] Ideal Day: Map it out the night before to start the next day right away. [27:08] Do's and Don'ts: Don't eat at your desk; do step away from your office or home. [32:05] What keeps you up at night? Entrepreneurs are known for worrying too much. [34:40] Chinese Proverb: The palest ink is better than the best memory. [35:41] Analog vs. Digital: What's the difference? Depends on personal preference. Tweetables Restore order in your life to gain a sense of relief and energy to help you recover. "Whenever we're working from home, one of the most important things is to plan our day. That's such a simple thing that we can do, but most of us kind of skip that process." "Set one goal a day. If you accomplish just one goal a day, no matter how big or small, you had a productive day." "If we don't have energy, if we don't have any of that when we're starting our day, it's just so much more challenging to be productive." Resources Asian Efficiency The Productivity Show The ONE Thing by Gary Keller Oura Ring Evernote OmniFocus Jira Mont Blanc Pens DoorGrow on YouTube DoorGrowClub DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. I have a special guest with me today. Just down the street in Austin hanging out. This is Thanh Pham. What's up, Thanh? Thanh: Hey, Jason. Good to be here. Thanks for having me and I'm super excited to chat with you here today about productivity and anything that we can do to be more productive. Jason: All right. Did I say your name right? Thanh: Yeah, you did. First time, first attempt, 100% correct. Jason: I thought I did, but I thought I would make sure. I'm really excited to have you. You have a great sense of humor. We're chatting it up before the show and your company is called Asian Efficiency, right? Is this correct? Asian Efficiency? Thanh: That is correct. That is a positive stereotype that we have going on here in most of America and the Western world so I thought, "You know what? That's such a funny name. Such a name that sticks out and is memorable." So we started off as a joke in a way because I just want to document my journey of being more productive. I remember one time I was staying at a house in Miami with some friends, all fellow entrepreneurs. We went out for one night, then we had a few drinks. We had a great time, then the next morning I was being productive in getting stuff done; waking up really early. By the time it was noon, I was done with my day and everyone else was waking up really late. I said, "Oh my gosh, Thanh. You're so productive. That's some Asian efficiency right there," and that's when the name was born. Jason: So this almost became a theme around y

What's an easier way for realtors to get referrals to property managers? A free mobile tool, rather than just another app on your smartphone. Today's guest is Vitaliy Merkulov from Renter Inc., a company that builds software for realtors and property management businesses to be relevant, knowledgeable, and engaging. You'll Learn... [03:05] What's next? Building mobile app to generate leads. [03:50] #1 Source: Property management businesses grow via referrals. [04:57] Purpose and Point of Development: Mobile app gives you more realtor referrals. [05:47] Features and Benefits: Realtors request free rent analysis, receive push notifications, provide referrals, and view referral status. [08:10] Rent Analysis: Property manager is first to know who's leased property, what property should lease for, and what the market suggests for time it takes to lease it. [11:40] Relationships: Get customers when they're hot. Provide a tool that gets them there, gets them faster for more chances to turn them into leads. [14:09] Resource: App also offers latest trends, news, and events in specific areas. [15:18] Fear and Future Opportunities: Evictions and moratoriums will be lifted, and the real estate/property management industry tends to do well in these situations. [17:37] Open Rates: App is opened more than email; provides easy access to people. [19:44] Installation and Onboarding: Enable permission to receive push notifications. [21:30] Transactional and Global: Two types of notifications. [22:45] Status of App: In development phase, planning to be released mid-June 2020, and four beta testers in place. Tweetables #1 Source: Property management businesses grow via referrals. People shift from buying to renting. People transition to being accidental investors. The property management industry may have a season of significant growth. To get people to give you referrals, you have to show them value. All the features have been defined, they're ready, and they're in the development phase. Resources Renter Inc. [email protected] DGS 71: Automate Giving Landlord References with Vitaliy Merkulov of Renter, Inc. Propertyware AppFolio Drip RentWerx Mynd Property Management RentPros Real Property Management Preferred DoorGrow on YouTube DoorGrowClub DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guest today is Vitaliy. Vitaliy, welcome to the show. Vitaliy: Thank you. Jason: You've been on the show before. Your company is Renter, Inc. For those that aren't familiar with you, why don't you give us a quick background of you are, and then maybe give us an update on Renter, Inc., and then let's get into this new thing that you're here to talk about today, which is how realtors can start getting referrals to property managers in a more easy way. Vitaliy: All right. Thank you for having me here again. Last time I was here I believe it was about a year ago. Renter, Inc. is a software company that builds multiple software. One of the ones that I was here for last time is called Rental Verification software. What that does is it automates the process of giving rental verifications to your tenants that are leaving your property. You have tenants that are there, they're getting ready to leave. That new prospective landlord contacts you, asks you for references. Usually, it takes 10-15 minutes to do that, and then you have to chase—make sure that they give you consent forms and all that stuff. With our software, Rental Verifications, you're able to integrate with Propertyware and AppFolio, and it automatically generates their rental verifications for them so you don't have to spend your time on that. The last time I was here, I was saying hey, we need some beta testers for AppFolio, and we were able to get them because of this show. Right now, it's up and running. Everything is good. What I want to talk about today is this mobile app that we're building. This came f

Are you a business owner who wants to get good at financial decision making and CEO-level accounting? How can you build a runway to opportunities? By navigating mindset, expenses, and cash. Today's guest is Tim Francis from Great Assistant and Profit Factory. Tim's training, Know Your Numbers, shows how businesses can deal with cash crunch and cash flow. You'll Learn... [02:48] Free Upcoming Event: Navigate the Cash Crunch. [03:20] Entrepreneurs: Like Indiana Jones, running as fast as possible from expenses. [06:00] Pre-built Spreadsheet: Adding and subtracting, red boxes and green boxes. [06:40] Beyond Profit First: In motion and cutting expenses when DoorGrow sales stop. [10:23] 3-Step Method: Navigating mindset, navigating expenses, and navigating cash. [11:29] Mistakes of sloth, and mistakes of ambition. [12:19] Step 1 - Navigating Mindset: Be good to your body, protect personal and professional relationships, and early action is crucial. [22:51] Step 2 - Navigating Expenses: Business's profit margin and bloat factor involves how many dollars to be sold at top line for $1 at bottom line to spend/buy something. [30:08] Survive and Thrive: When sales go down, create a situation where you don't have to sell as much. You can meet it at a lower sales level and still get by. [31:52] Step 3 - Navigating Cash: The Cash Flow Forecast figures out how much cash can you touch now? There's a big difference between cash and free cash. [45:38] Opportunities for Growth: If your business doesn't cash flow, it will fail. Cash flow first, then focus on growth. Cash comes from different places. Tweetables Entrepreneurs confuse revenue, sales, top line, or top of the P&L statement with cash. There's actually a way to navigate the cash crunch, even if revenue is going down. Property management industry has a massive opportunity due to big shift in the market. Panic isn't productive. It's important to be urgent, not anxious. There's a big difference between cash and free cash. Resources Navigate the Cash Crunch with Jason Hull and Timothy Francis Tim Francis on LinkedIn Great Assistant Profit Factory Know Your Numbers Keith Cunningham Verne Harnish DoorGrow on YouTube DoorGrowClub DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. I am hanging out here with Tim Francis. Tim, welcome to the show again. Tim: Good to see you Jason, again. Jason: Tim and I just started trying to do this on Crowdcast the normal platform. It didn't work out. The internet gods were not kind to us for some reason so we're starting it over. I wanted to introduce Tim to this audience again. Tim has been on the show before because he was talking about his company, Great Assistant, a fantastic company. I've hired assistants through it for US based assistants. His parent corporation, or company, or whatever you want to call it is Profit Factory. I recently went through training with him called Know Your Numbers. One of my goals for this year was to get really good at this learning financial decision making, maybe more business owner, CEO level accounting. Tim is the go to guy for this. He has a program on this that I went through. He had a really cool thing that he showed us how to deal with cash crunch and cash flow. He reached out to me and is putting this out to audiences trying to help businesses out right now. I'm excited to expose my audience to this idea of how they can navigate the cash crunch. Tim, welcome. Tim: Thank you so much for having me. Jason: We're going to do an event here in about a week. I'll just plug that now up front, just get that out of the way. It's for free and we're going to go into greater detail about these things. You're going to be sharing your screen, showing spreadsheets, helping them figure this out. But let's start with talking about the problem. What's going on with the market right now, the cash crunch, and why is this relevant? Tim: Yeah, you b

The COVID-19 craziness has caused people to stress out and scramble to work remotely. This crisis is pushing everything forward technologically. Why not hire a virtual assistant (VA) to scale your property management business? Today's guest is Daniel Ramsey of MyOutDesk. Daniel is a real estate investor/broker who loves doing deals, and property management is a way to connect with others and create communities. But he also wants time to take a vacation with his family! You'll Learn... [02:52] MyOutDesk: Property managers find talent to inexpensively scale their business. [04:05] MLS Porn: Scrolling through new investment properties on the market. [05:05] Remote Reality: In 2018, 5% of America worked remotely, now it's 50%. [07:58] Work Culture: Maintain good team, quality interaction, and customer service; and reduce operational/overhead costs. [15:00] Steps to Scale: Assess business, compound leverage, develop plan, craft outcome, start interviewing, launch, and training. [25:48] Match Values, Not Personalities: Define who you are as a person and company. [33:15] Go Remote Guide: Tips for working remotely with new technology. [35:08] Push vs. Pull Leadership: Communicate, don't micromanage. [44:15] MyOutDesk Mission: VAs need to be indispensable and irreplaceable. [46:15] Pricing vs. Cash Crunch: Do you need help? Can you afford MyOutDesk? [53:52] Care ROI Concept: Emotion is what creates memories. Tweetables I had a need in my own real estate practice. I hired a virtual assistant. I was like, 'Wow, this works.' Leverage is compound interest and entrepreneurs' biggest swing. When I hire somebody, I'm hiring them to grow my revenue. I'm hiring them to save money. I'm hiring them to own an entire process for my business. The biggest cure for the economy is businesses and entrepreneurs staying productive. Resources MyOutDesk Go Remote Guide (text MOD to 31996) MLS Mark Spain Bluefishing by Steve Sims Upwork OpenPotion DoorGrow on YouTube DoorGrowClub DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome DoorGrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today, we have a really cool guest. He is Daniel Ramsey, over at MyOutDesk. Daniel, welcome to the show. Daniel: Thanks for having me, Jason. I'm so glad to be here. Jason: Daniel and I were talking a little bit in the green room chatting up a little bit about what's going on. It's a little bit crazy right now, with COVID-19 and Coronavirus, and all this stuff, the real estate market looks scary. We may get into that a little bit in the show, but our topic today is using a virtual assistant to scale your property management business with MyOutDesk. Before we get into that, Daniel, what I want to hear about your background, your entrepreneurial journey and that should lead us right into the inception of MyOutDesk. Daniel: Yes, sure, man. I love the show. I'm really grateful to be here. I agree, I'm a real estate guy. I love doing deals and property management is just such a great way to connect and create community, and also, it's a great place for deal flow if you're a buyer and want long-term wealth. I love being here. I'm a real estate investor, myself, real estate broker, contractor, mortgage guy, developer, broker, this is my world. I love it. In fact, you'll love this story. My wife and I, we've got two little girls who will drive in the neighborhood and I'm like, "baby, baby, open house, I gotta go look at it," and she's like, "fine, just go." I'm a real estate guy, I love what I do. We help property managers basically find talent and inexpensively scale their business. The topic is timely. Our business was started because I had a need in my own real estate practice. I hired a virtual assistant. I was like, wow, this works. My wife and I went on our honeymoon, and as many entrepreneurs, I brought my laptop on my honeymoon. I'm in Guatemala in a rainforest, and I'm at the bar at like 1:00 or 2:00 in the morning and the bartender in Spanish

Are you a property manager who spends too much time struggling with leasing requirements? It may be time to automate rental property management and focus more on how to grow your business. Today's guest is Faizan Khan from LetHub, an AI leasing assistant service for property management businesses. LetHub utilizes AI to interact with renters, resolve their problems, and get them to the doors. You'll Learn... [03:40] Why LetHub? Opportunity to use AI to automate rental property management. [04:21] Myth: AI is a simple chatbot with multiple threads of what needs to be done. [05:00] Reality: AI goes beyond basics by understanding how the human brain works. [05:26] Good vs. Genius AI: What's the difference? Ability to learn and fix mistakes. [06:39] How to build an AI: Data scientist, algorithms, machine learning (ML), and supervised learning approach are needed to get started. [07:29] LetHub's Goal: Make experience for renters and landlords very easy. [07:55] Property Management Problem: Difficult to get a rental apartment. Demand is high. Everyone is looking. AI can help. [09:05] Why LetHub uses AI? AI is not going to replace humans, but it's a substitute. [09:19] Retention Rate: Property managers want to get the best tenants and keep them. [10:25] LetHub's AI: Replies to questions, books tours, provides CRM, handles emails. [12:15] LetHub's Automated System: Requires less staff and time to generate results. [15:35] Pre-call Process: Top four questions focus on pets, moving date, student or employed, and tell me about yourself. [17:25] API and Integrations: Connect to Buildium, Yardi, or other account. [20:00] LetHub Listings: All channels have Web link; connect email with Web platform. Tweetables LetHub's goal is to make the experience for renters and landlords very easy. Get people to the door. A good AI understands; a genius AI learns from its mistakes. AI won't replace humans, but be a substitute for property managers to focus on growth. People like to chat. They don't want to call. They want instant replies. Resources Faizan Khan's Email LetHub Buildium Yardi Rent Manager RealPage DoorGrow on YouTube DoorGrowClub DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's guest, I'm hanging out with Faizan Khan. Faizan, how are you today? Faizan: I'm good. How are you? Jason: Welcome to the DoorGrow Show. I'm doing great. Faizan Khan has one of the coolest names that we've ever had on the DoorGrow Show. We were joking in green room that it sounds like he's a gangster rapper, just cool. Actually, you made that joke, because I'm a nerd I said it sounds like some badass [...]. Faizan: That's right, yeah. It's a different name. I haven't heard this name myself before. Faizan, I'm really excited to have you. You have a service that we're going to be talking about today called LetHub. I know nothing about it. I'm excited to ask you a lot of questions. I get curious. Before we get into that, let's talk about you. Where this guy with this cool name came from, what your background is, and why people should listen. Faizan: As a child, I had been involved in entrepreneurship stuff and starting businesses small or big. I'm originally born and brought up in Dubai and Pakistan, considered like a mixture. Then I moved to the UK for a bit and after that I have been living in Canada. I've lived in five different countries throughout my life. I love traveling. Whenever I get a chance, I try to go to any other spot that I can go to, provided there's no Coronavirus over there. I'm really interested in real estate. I've had a bunch of start-ups before. I saw this opportunity of using AI to automate rental property management, so I started this company called LetHub. We are in our start-up phase but we're doing pretty well working with a few clients in Canada and States. We're trying to help people to automate all of their leasing requirements so they coul

Do you have a coach to help guide you to grow your property management business? If you want to excel at what you're doing, you must have somebody who's playing a bigger game than you. Today, Jason Hull and Jon Ray of DoorGrow continue their discussion on premature expansion in property management. Besides putting planning and process documentation systems into place to be more efficient, they focus on the third system: Communication (internal and external). You'll Learn... [01:33] Interruptions and Inefficiency: Every interruption costs 18 minutes of productivity. [02:13] Pay to Play: Learn from coaches how to protect and guard against interruptions. [02:40] Cut the Slack: Chat tool that creates interruptions and crushes team productivity. [03:15] Under-Communication: Creates interruptions that prevent momentum and flow. [04:07] Communication System: Only involve those internally that need to know, and find ways to improve external client communication. [06:01] Organizational Structure: Clear line of communication for delegation. [08:15] Who does what? Pair effective visionary with brilliant operator to get things done. [18:18] Sales solves all problems—not always true. Growth feeds business. [19:25] Get things in place, and then it's not premature. [21:00] Jack of All Trades, Master of None: Entrepreneurs find opportunity everywhere. [25:34] DoorGrow OS: Consolidate systems, processes, professionals to be successful. [31:10] Three Currencies: Growth involves time, money, and effort. Tweetables Every interruption costs about 18 minutes of productivity for one team member. Under-Communication: Creates as many interruptions that prevent momentum and flow. Every team member you add lowers your pressure and noise. Every team member you add makes your job and life easier. Get things in place, and then it's not premature. Resources Intercom Help Scout Voxer Process Street Jason Fried of Basecamp Warren Buffett Slack Entrepreneurial Operating System (EOS)/Traction Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm HireSmartVAs Anequim with Mexican VAs DoorGrow on YouTube DoorGrowClub DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jon: I have worked with coaches for the past 20 years. I believe in them wholeheartedly. If you're going to excel at what you're doing, you have to have somebody who's playing a bigger game than you. Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. I'm hanging out here with someone else from DoorGrow, Jon Ray. Jon: Yeah. Thanks for having me. Jason: The third system that's necessary so that you can avoid premature expansion is you need an internal communication system. If you're still operating on sneakernet, or constant interruptions like sneakernet as they walk into your office all the time and interrupt you, then you're operating really inefficiently. Every interruption costs you about 18 minutes of productivity for one team member. If one team member interrupts another team member that's 18 minutes times 2. I don't know what that is, but it's more than a half-hour. Jon: Thirty-six minutes. Jason: Too many minutes, like 40 minutes down the drain because two people decided to talk to each other, or one person interrupted somebody else. You have to protect and guard against interruptions. All of this stuff is stuff that has to be learned. It's stuff that I've had to pay lots of money to learn from different coaches. I had met with Jason Freed, the creator of Basecamp, and hung out with me on a call like this for 90 minutes. He cut my staffing costs in half overnight. We're high tech. We were using all kinds of technology. He pointed out how we are using this chat tool that had group rings. It was causing everybody to interrupt everybody all the time. Everybody feels like they had to read everything. It made our entire business completely inefficient. The software was Slack for those of you that are big Slack fans. Slack was absolu

If you walked out the door for a month, would the business you started survive? Would it still operate? Do you have the right people in the right roles? Today, Jason Hull and John Ray of DoorGrow discuss the problem of premature expansion in property management. What is the best way to see consistent, comfortable growth? You'll Learn... [03:25] Plateau vs. Premature Expansion: Buy new business, location, or expand to make more money: [04:33] Debunking New Market Myths: Easier, less work, and shortcut to growth. [07:20] Duplication: Split energy leads to struggling to successfully do double the work. [08:43] Clone Your Competitor: Takes 10 people to duplicate tasks and do them better. [13:00] New Locations: Avoid burnout by building a team and support to be scalable. [15:21] Processes: If employee leaves, document tasks to prevent disconnect. [22:55] Expansion: Continue to grow in the same, new, or additional location? . [24:20] Systems: Plan and set monthly and annual growth targets, goals, and more. [31:15] Process Documentation: Who does what and how to do what they do. Tweetables What is the best strategy to see consistent, comfortable growth? Entrepreneurs: Build the business you want, not what you can. Success: Strive for pie in the sky dreams or a pile of manure? Resources Rent Manager AppFolio Iceberg Report Tony Robbins Process Street DGS 80: Automating Your Business with Process Street with Vinay Patankar DoorGrow on YouTube DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: How dialed in is your business now that if you walked out the door and left for a month, would it fall apart? Would there be a problem? Would it still operate? Maybe then, if the answer is, "Yeah, it would be totally fine," maybe then it's time to open up a new location because that means you have things really dialed in, you've got the right people. Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. I'm hanging out here with someone else from DoorGrow, Jon Ray. Jon: Thanks for having me, we're a part of the DoorGrow growth hacker team. Jason: We were sitting and I'm thinking, "What can we talk about?" The topic that I wanted to talk about is a common problem that I see come up. I coined a phrase for it and I don't know that anybody else has ever talked about this phrase, but this is just what I felt like calling it. Our topic today is premature expansion in property management. Jon: Premature expansion, tell us about it, Jason. I'll preface it by saying I've been talking to a lot of our seed hackers, a lot of property managers that are a part of the Facebook group. Ultimately, everybody is trying to figure out what is the best way to seek consistent, comfortable growth. One of the things that has come up on a recurring basis on these calls is that as people are thinking about the various strategies that are available to them for growth—especially at some kind of an accelerated pace over what they're doing—oftentimes there is a consideration if not an outward movement towards moving into another market. As you and I were talking about that that can sometimes be a great strategy, but sometimes it can be an absolute failing strategy. Premature expansion is basically your term and how you're packaging that concept of when that kind of expansion into another market may not be the best strategy. Can you talk about in more detail on how somebody should be thinking about whether or not they should move into another marketplace? Jason: There's a lot that goes into deciding whether to move into a new marketplace, or premature expansion could be even buying a new business, or a new location. It's any sort of expansion. Usually, the motivation behind it is they want to grow, they want to make more money. Their challenge is that sometimes it's not all that it's cracked up to be. The most common scenario—one of the most—is somebody will come in and they'll say, "Hey, we want to buy another property management company in another mark

Do you like dealing with people or properties? Most real estate investors and property managers leave dealing with numbers to their accountants. Today, I am talking to Kyle Redding, Head of Growth and Sales for Proper. The property management tool uses artificial intelligence (AI) and machine learning (ML) to provide accounting and bookkeeping services. As a former CPA, Kyle has extensive knowledge of accounting, bookkeeping, and customer experience. You'll Learn... [05:12] Purpose of Proper: Partner with property management companies to set up accounting automation for back office. [06:10] Proper Position: Works with, doesn't replace other property management tools. [10:00] Sophistication Fog: Property managers who need additional software and staff to optimize accounting automation. [12:15] Proper Process: Property managers handle invoices via dedicated email inbox, training, and automated processing. [17:45] Reminders: Rent is due! Rent is late! Proper's frequency of property management invoices and statements. [21:10] Proper Competition: Hire bookkeepers/accountants with qualifications, education, and experience to alleviate single point-of-failure. [29:55] Proper Pricing: Affordable and sliding-fee scale based on price per unit. Tweetables Proper manages the books, you manage the properties. Proper's Primary Focus: Accounting automation for more scalability and less stress. Proper's accounting team is not your run-of-the-mill bookkeepers. Leverage Growth: Partner with Proper to take property management to the next level. Resources Kyle Redding's Email Proper Ernst & Young QuickFee Buildium AppFolio Rent Manager Propertyware Yardi QuickBooks DGS 101: Take Confusion Out of Property Management with the Proper App DoorGrowClub Facebook Group DoorGrow on YouTube DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's guest is Kyle Redding of Proper. We're going to be learning about what Proper is now. I think we've had you guys on the show before and it's different. Kyle, welcome to the Door Grow Show, glad to have you. Let's get into your background and maybe you could share with people your entrepreneurial journey, I think you have a cool story and I think it'd be fun to get into first. Kyle: Yeah, thanks, Jason. This is exciting, thanks for having us. Up at baseball in college really all I wanted to do fell into accounting. That sounds a little crazy, but Accounting 101 was in all those classes that I took and got 100% in. Don't ask me how, but it just happened. While playing baseball I was like, "Okay, I think I can do this." You travel a bit, you miss a bunch of classes but still, somehow worked it out. That revolved into an internship with Ernst & Young and then ultimately, a full-time job. I started up at EY in Orange County, California for about five years or so in the real estate group. A lot of my clients were public REITs or real estate developers. I ultimately then transferred out to Australia where I work at EY. Again with some real estate clients and some other industries. Ultimately, I got out of the public accounting game and was attracted to start-up life. I found this little start-up in Australia that was looking for an accountant that could sell, and I thought I'd give this a crack. We are a little finance online payment company in the professional services, all of our clients were accounting firms and law firms. We got really deep into the accounting industry and the CPA world and how they run their business. We grew that business and brought it to the US about four years ago. I took that company public in July last year. While that happened, I've always stayed in touch with one of my best friends, Matt, who is our COO and head of finance at Proper and Mark, an old college roommate from USC. We used to make surfboards and Matt and I worked at Ernst & Young together. At that time, Proper was really trying to solve

Are you a property manager who loves or hates creating systems by leveraging technology? Do you enjoy or dislike doing inspections, dealing with tenant issues, and handling renewals? Have you considered putting processes and people in place to automate your business? Today, I am talking to Paul Kankowski, a real estate investor with more than 200 doors. Paul increased systems to build a better property management business. He describes how he created computer-based processes for his employees to do everything his way, the same way, the right way. You'll Learn... [03:10] One-man Show: Learn how to get the job done right and then do what you want. [04:41] Paul prefers to create processes and systems to solve problems. [05:29] No Secret Sauce: NARPM speaker/expert on automated processes/systems. [07:29] Paradise is Possible: People make more money, if they have good systems. [08:39] Fines: Do I charge? Do I not charge? Decision made by process, not employee. [09:25] Everything that doesn't have a process, Paul deals with until he creates one. [10:52] Manuals and How To Videos: From simple checklists to 195+ steps to follow. [13:37] First Process: Tackle the one that's losing you the most money. [16:40] Make or Break and Placing Blame: Mistakes are made by processes or people. [25:40] People as Process: Property management will never be completely automated. [29:30] Retention vs. Growth: Give good customer service and don't let doors leave. [36:20] Stay in Your Space: Identify what energizes or drains you, then offload them. Tweetables Mistakes are made when processes are broken or employees skip steps. Be involved in your systems. Know how they're running for your business to run right. Processes are not a secret sauce that everyone has to have a different one. Why people like systems: They make more money, if they have a good system. Resources PM Systems Conference (Aug. 10-13, 2020, in Las Vegas) AppFolio Asana Process Street Podio Wolfgang Croskey Mark Cunningham Landlord Source Property Meld DGS 80: Automating Your Business with Process Street with Vinay Patankar DGS 76: Outsourcing Rules for Small, Medium and Large Companies with Todd Breen of VirtuallyinCredible DGS 69: HireSmart Virtual Assistants with Anne Lackey DoorGrowClub Facebook Group DoorGrow on YouTube DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today I am hanging out with Paul Kankowski. Welcome to the show, Paul. I'm excited to have you on. I told you in the green room that I was really excited to have you because this is a topic I think everybody would be interested in. Everybody loves this idea of creating systems in the property management business, figuring out how to leverage technology. Before we get into this topic, qualify yourself. Tell everybody about you. You've done some really cool things in the property management space connected to this. Introduce yourself. Pau: Hi, my name is Paul Kankowski. I'm out here in Temecula, California, this is Southern California. I have over 200 doors right now. We're not huge, but we have increased our systems in order to make ourselves better. I actually started in education. I was a school principal and a math teacher for 18 years, and I was a real estate investor. I've been a real estate investor for over 20 years. I bought a lot of properties and when the crash happened, I became a flipper. I bought a lot of rental properties and people were doing a really crappy job in my area. Now I actually know a lot of property managers in my area, but back then I didn't. At the time, I just didn't have anyone that could do the job right, so I started taking some NARPM classes and I started using that to manage my own properties. I only cared about managing my own properties and family for the first two or three years, and then I went into that to turn it into a business. Since I've turned into a business, now, I don't want to

Why is your business remarkable? What are you doing differently that gives you a competitive advantage? Why should customers trust you over someone else? These are foundational elements that every entrepreneur should consider. Today, I am talking to John Ray, formerly of Inspect & Cloud and now part of the DoorGrow team. John is a Search Engine Optimization (SEO) expert who helps property management entrepreneurs grow revenue and attract new customers. You'll Learn... [01:27] Internet Marketing: Seeking clarity, relevance, and truth through so much noise. [01:57] Seed Program: Training purpose of DoorGrowSecrets, not SEO. [03:38] Keywords and Rankings: Transparency and truth, not tricks, deliver value. [05:29] Can authority and expertise be effectively and successfully outsourced? [07:35] Deliverables and Outcomes: Steps in purpose-driven SEO content process. [10:00] Who are we in-service to? Don't write directly to a search engine. [11:25] Micromanagement Culture: Solopreneur businesses get stuck at 200-400 doors. [14:20] SEO's Place in Property Management: Communicate authority in community to make conversions. [18:00] Does SEO make sense, right now? Do the right things at the right time. Tweetables The higher the level of trust, the lower the level of price sensitivity. The worst thing that you can do for SEO is write directly to Google. SEO has a place in property management, as a way to communicate authority and make conversions. Do you need SEO to grow and be great? Resources DGS 27: Inspect & Cloud: Inspection Software For Property Managers Inspect & Cloud DoorGrow Seed Program DoorGrowClub Facebook Group DoorGrow on YouTube DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. I've got a very special guest today. He's been on the show before, Jon Ray. John, welcome. Jon: Hey, thanks for having me. Jason: Yeah. I think we're getting to a point now in terms of internet marketing and the internet where there's so much noise. People are looking for clarity, they're looking for things to be succinct. They're not looking for paragraphs and paragraphs of keyword targeted content. They're looking for relevancy. They're looking for the truth. That's a great way to stand out. Going back before, you talked about a business having a higher purpose. This is one of the things we focus on expressly in the seed program. We have a training called Purpose Secrets. I think it is the most important training in the program but it's not what people come to us for. They don't say, "Hey, I really like this." Once they get into it or want this, that's one of the most impactful things they can do—have a clear set of values, have a clear set of purpose behind what they do, and be able to relate that. It creates trust. That's ultimately what the website's job is to do, to create trust. Trust is what closes deals. Not tricking people. We also have city keyword landing pages and neighborhood keyword landing pages that will help the client I'm with input into the site to capture those longer tail keywords instead of just trying to focus on the main one market big, giant keyword. These are all things that we've thought about in our program to build out into, to prime the pond and get them started with all of these. It all helps with SEO but the program was never designed just for SEO. It's designed to create trust. It's designed to please people. The side effect is that some of our clients get rankings on some of these pages. Ultimately, for me, the most important thing was always if somebody lands on the page–whether it's through them doing prospecting, or going to real estate meetup group, or they handout a card, word of mouth, or whatever that is. If somebody goes to that page, it sells people on trusting them, and them being trustworthy rather than trying to manipulate Google and trick them into showing people the page. Jon: Right. There's a level of tra

How can you utilize the Internet with your blog and website content to attract prospects and grow your property management business? Today, I am talking to John Ray, formerly of Inspect & Cloud. John decided to join the DoorGrow team to help entrepreneurs align with a higher purpose through transparency to grow revenue and attract new customers. You'll Learn... [02:45] Bromance: Similar passion, vision, and success for property management. [08:50] Anti-SEO? Merging of minds and skill sets to increase customer base. [11:16] What is property management? Lack of name recognition and understanding. [12:15] Lead Gen: What clients want vs. what they actually need from marketers. [15:13] Digital Marketing: Ancillary to foundational basics of a business. [15:35] Purpose of Seed Program: Clients not quite ready for digital marketing solutions. [18:17] SEO and Pay-Per-Click (PPC): Getting the cart before the horse. [18:24] What makes marketing work? Storytelling. Do or say something interesting. [19:07] Hook, Line, and Resonance: Shifting away from SEO the right way. [21:48] Blue Ocean Concept: Opportunities for professional property management. [27:35] FAQs: How do you respond? Are you a property management expert/authority? [30:02] Quality vs. Quantity: Add value, not noise. Google's goal is to please people. Tweetables Every marketer sells what's easy. Digital Marketing: Ancillary to foundational basics of a business. Forget cold calls; trust is what closes deals. SEO and PPC: Putting the cart before the horse. Resources DGS 27: Inspect & Cloud: Inspection Software For Property Managers Inspect & Cloud DoorGrow Seed Program DoorGrowClub Facebook Group DoorGrow on YouTube DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. I've got a very special guest today. He's been on the show before. Jon Ray. Jon, welcome. Jon: Hey, thanks for having me. We're finally doing a DoorGrow Jon Ray-Jason podcast again. I'm really excited to share some of the things that we're going to talk about on how to best utilize the internet, content on your blog, in your website, and some of the things that you can really do to dial in the way that you're attracting prospects on your website using SEO. Also, just to talk about how fun it has been working for DoorGrow and joining the team. Jason: All right. Let's take a step back. I had you on the podcast, and we hit it off right away. We were joking before, we're having fun afterwards. We have little conversations here and there. We talk about random crazy stuff. Then, for a little while, we started meeting just as entrepreneurial friends hanging out like on Fridays or something. We were just setting a time to chat. You've joined the team here at DoorGrow, but you came to me and reached out at one point. I was thinking about something at the back of my head. I was thinking, "Man, it'd be so cool if Jon and I work together. It'll be so awesome to have him on the team." Then you reached out. Why don't you tell your side? Jon: Yeah. Part of my purpose is helping entrepreneurs figure out how to align themselves with higher purpose and use transparency in their business as a way to grow their revenue and attract more customers. My why and my purpose was really aligned with your why and your purpose. To connect some of the dots of my history, I've been an entrepreneurial consultant in the digital marketing space for over 15 years now. I went and worked for Google for a few years. I was helping run their global field marketing team. A business partner friend of mine started a SaaS product in the property management space called Inspect & Cloud, which is a digital inspection tool that helps you determine how much security deposit to give back and make sure that your maintenance team and your property owners have clear communication with you. That was birth out of this marriage. In my early 20s, I was a realtor and property m

What is cost segregation, and how does it work? If you're knowledgeable of the tax code and understand what you're able to do, you will put money in your pocket. Today, I am talking to Kim Lochridge, Executive Vice-President at Engineered Tax Services. The company started with about six employees and has grown to 130 to do 150-200 cost segregation studies a month. Kim loves talking about taxes. She's here to help make sense of it all! You'll Learn... [03:10] Investment Depreciation Concept: What you get when you have an investment property. It's a tax deduction. [05:15] Depreciation is everything and anything, including buildings, carpet, walls, paint, countertops, and cabinets that depreciate over 27.5 years (unrealistic). [07:17] Cost Segregation Metamorphosis: IRS allows building professional/engineer that understands property and tax laws to segment each component of a building. [10:30] Does Kim use cost segregation? No matter how big or small, she doesn't do a deal without cost seg. [11:53] Cost Segregation Studies: How long are you going to own the property? What are you going to be doing with the property? [12:03] Justify Numbers: Don't do a cost seg study unless it makes sense financially to pay less in taxes for more money to reinvest. [15:10] Audit Defense: Engineered Tax Services covers questions from IRS about cost seg performed by internal engineers. [16:00] Tax Strategy: Know how to use it and when to use it. Too many people don't understand taxes and let their professionals handle it. [16:21] Motto: We do believe that everyone should pay tax, but there's nothing in the code that says you have to leave a tip. [16:55] When and when not to do cost seg? Ask questions. If something doesn't make sense, make it make sense. [21:35] Bonus Depreciation: Too good to be true? Or, leaving money on the table by not doing cost seg? Probaby 80-90% of real estate agents are missing out. [29:30] Depreciating Bonus Depreciation: Do it now before it decreases from 100% to 20% in 2026. Tweetables Engineered Tax Services's Motto: Everyone should pay tax, but there's nothing in the code that says you have to leave a tip. Depreciation: What you get when you have an investment property. It's a tax deduction. Don't do a deal without cost seg. It doesn't matter how big or how small. Bonus Depreciation: It's a big deal, not a scam, to spark the economy. Resources Kim Lochridge's Email Engineered Tax Services Schedule E W-2 Form 1099 Tax Cuts and Jobs Act (TCJA) Opportunity Zones DoorGrowClub Facebook Group DoorGrow on YouTube DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guest today is Kim Lochridge. Kim, welcome to the show. Kim: Thank you, Jason. Thanks for having me. Jason: Kim is here with Engineered Tax Services. We're going to be chatting a little bit today about cost segregation and how it works. Those of you that don't really geek out on accounting, that's okay because I pay people to help me with that stuff. I don't either, so I'm going to ask all the questions. We're going to figure this out and make sure it'll all make sense. Kim, give us a little bit of background on you, and how you got started with Engineered Tax Services. Kim: Thank you for the internal question. I've been with Engineered Tax Services. I'm the Executive Vice-President, and I've been with them for about 10 years. I started out as an associate. I was on the board of a manufacturing company, and they were looking into some energy-efficient tax credits. It was just a brand new program that came out and tax rules. I found this company because they were doing that early on. That was really my beginning and how I met them. I just thought I came on board. We've been growing the company since we started about five or six employees. Now we have about 130 across the country. We're doing about 150-200 studies a month across the country. It's pretty impressive. Jason

What do you want to do with your life? Sit on the sidelines in a cubicle or travel the world? Take control of your life instead of watching it pass you by. Consider investing, start your own business, and enter the world of entrepreneurship. Today, I am talking to Reed Goossens, Lead Asset Manager/Chief Operations Officer of Wildhorn Capital, about investing in the United States. After spending two years abroad, having a great time, and meeting the girl of his dreams, Reed returned to Australia to sit in a cubicle as a civil structural engineer and wonder how he could get paid to travel. You'll Learn... [03:17] Real Estate Investing: Rich Dad Poor Dad ignited Reed's interest in being an entrepreneur. [03:45] Reed's Journey: Leaving the safety of his cubicle in Australia to moving to America without a job for the love of his future wife. [03:58] No job, no network, no problem: Took just six months for Reed to find a job in the United States and purchase his first investment property. [04:29] Investing in the U.S. and 10,000 Miles to the American Dream: Reed went from reading Rich Dad Poor Dad to writing his own books on real estate investing. [04:51] Structural Engineering: Prepared Reed for his future in America when it comes to construction. He's built about half-a-billion dollars worth of infrastructure worldwide. [06:21] Do you want financial freedom? How to get started in real estate investing. [07:37] Benefits: Real estate investing creates cash flow, appreciation, and amortization. [08:07] Rental properties aren't turnkey, but property management is key to success. [10:00] How to find a good property manager? Business culture with growth opportunity. [14:10] Ok Boomer: It's not just about doing work whether you're miserable or not. People want meaning and purpose. [15:27] Invest in Yourself: Self-educate by reading books, listening to podcasts, joining local meetup groups, and expressing a willingness to learn. Tweetables Structural Engineer: Scheduling, foundation and soil issues, you name it, throw it. You make money when you buy, you lose it through bad property management. Culture: Critical and pivotal to foundation of business and why clients can trust them. Change and grow. People want meaning and purpose. Get out of your own way. Resources Reed Goossens Email Reed Goossens Rich Dad Poor Dad by Robert Kiyosaki DoorGrowClub Facebook Group DoorGrow on YouTube DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's guest, I'm hanging out with Reed Goossens of Wildhorn Capital. Reed, welcome to the show. Reed: Good day, Jason. Thanks for having me on the show, mate. Jason: All right. You've got a really cool accent. Tell everybody where you're from. Reed: From deep West Texas, mate, down below New Zealand and Australia. Jason: Very deep Texas. Got it. Reed: I'm originally from Australia. Grew up an Aussie, I went to school there, and moved to the United States back in 2012 when I moved here for two loves. One love was for my then girlfriend and now wife, and the other love was for the Big Apple. That's really how it got me to the United States. Jason: All right. Those women man, they get us to move. They just do it. Awesome. We're going to be talking about investing in the US but before we get into that, tell us a little about how you got into this and then lead us right into this topic. Reed: Sure. Let's do it. My background is in structural engineering. I went to university for structural engineering, graduated in 2007, went abroad which means going overseas, and worked in the London 2012 Olympic games for about a year back in 2008. Then, I moved to the south of France, had an incredible life journey down there and that's actually where I met my American wife or at the time, girlfriend. We fell in love and after galavanting around the south of France, I crossed the Atlantic Ocean. I worked for some Russian billionaires on

Not tech-savvy? Afraid to use technology to meet elevated brand standards at scale? Are you willing to manage and centralize chaos by leveraging automation and mobile functionality for those maintaining and caring for your properties? Today, I am talking to Tucker Cohen of Breezeway, which brings operations and service optimization software to the property management space. By combining deep-learning technology, robust property data, smart messaging, and mobile-first task management, Breezeway makes it easy for managers to deliver the best experience for guests, tenants, and owners. You'll Learn... [03:05] Problems Solved: Breezeway helps property management business owners when short- or long-term tenants move out to determine condition of property. [05:15] Breezeway Bio: Created by FlipKey founder and acquired by TripAdvisor. Breezeway uses 75+ years of industry experience to build the future of property care. [07:00] Systemize business to be more effective and save time for brand standards and rising expectations in the market. [10:23] Conferences and Companies: What does a conference need? Everything a business needs. Company growth and expansion doesn't always make things easier. [14:45] What are brand standards and rising expectations? People and perceptions are extensions of your brand. Trust and transparency meet standards and expectations. [21:25] Dating Analogy: Am I the person that the person I want to attract into my life or into my business, would they be interested in me? Come down to their level or level up. [23:05] Running a Business: If something isn't working, it's your fault. Take ownership, don't blame your team that is following your lead. [27:20] Expectations tend to rise, but sometimes expectations are artificially wrong, unrealistic, unmanageable, and express entitlement. [29:22] Situational Sayings: If nothing changes, then nothing changes. If you want dramatically different results, dramatic changes are required. [30:59] Status Quo Challenge: Some people aren't ready for change. Ultimately, everyone moves toward an operations tool, like Breezeway. [36:00] Platform Integrations: Breezeway strives to be a connected system, but wants to work with Rent Manager and others. [38:35] Three-Legged Stool: Cleaning, inspection, and maintenance of property care and operations. Tweetables Everything looks shiny and pretty, but business is tough, being an entrepreneur is tough, and the inside of companies can be tough. The main thing must stay the main thing in the business. Keeping focus is power. Expectations tend to rise, but some expectations are unrealistic and unmanageable. The sooner you can automate, the better. As you scale, you have that process in place. Resources Breezeway Tucker Cohen's Email Tucker Cohen on Twitter Tucker Cohen on LinkedIn FlipKey TripAdvisor Todd Breen Extreme Ownership by Jocko Willink Rent Manager EZ Repair Hotline Property Meld Latchel DoorGrowClub Facebook Group DoorGrow on YouTube DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today, I am hanging out here with Tucker Cohen. Tucker, welcome to the show. Tucker: Thanks a lot, Jason. That was fantastic. For some reason, I thought that was recorded. I didn't know you did that a lot. Jason: I just say it each time. Sometimes, I screw it up even though I wrote it. Tucker: It's perfect, you nailed it. Jason: I'm reading it. I think I haven't memorized, I probably do, but I read it because even I get nervous doing my own show sometimes. Tucker, we're going to get into Breezeway and our topic today is brand standards and rising expectations in the market. Give us a little bit of background before we get into the topic at hand. Tell us a little bit about what is Breezeway and maybe we can dig in more into that as we move through the topic. Tucker: Absolutely. First of all, thank you so much for having me. I'm glad that we're able to recon

Do you need a place to rent? But you can't complete or submit your application because you don't have the required information and documentation for the property manager? This is a common and frustrating problem. Today, I am talking to Stephen Arifin of The Closing Docs, which offers automated income verification in the property management industry. The Closing Docs is a modern way to help applicants prove their net income, which is the best indicator of their ability to pay rent. The Closing Docs provides property managers with income information needed to make a decision that can be defended. You'll Learn... [01:48] Early Entrepreneurship Experience: Stephen started solving problems using technology to make money from the time he was in kindergarten through college. [02:50] First Job Out of School: Full-stack Web developer at Microsoft, where a small team taught Stephen the fundamentals of how to build a Web application from scratch. [03:08] Missing Entrepreneurial Spirit: Stephen leaves Microsoft to pursue broken industries in need of technological innovation to save time and money. [03:31] Mortgage Lenders: The Closing Docs was founded to fill in the gaps of loan application processes by automating income verification. [05:21] How it Works: The Closing Docs receives permission from applicant to prove their net income, the money that goes into their account to pay their rent. [07:00] The Closing Docs has developed integrations with property management software, including Buildium, AppFolio, On-Site, and Yardi. [12:18] Why switch to The Closing Docs and not follow the status quo? Information collected directly from banks is better and trustworthy for an approval recommendation. [13:38] Operational Cost Savings: People and software are expensive, so what can property managers/applicants expect to pay for The Closing Docs? $10 per screening. Tweetables Broken Industries: Paper-and-pencil processes are ripe for technological innovation. Net income is the best indicator of applicant's ability to pay rent. The Closing Docs doesn't ask or expect clients to change their software. The Closing Docs's standardized information helps people close more deals faster. Resources The Closing Docs Automated Income Verification Process: How It Works Stephen Arifin's Email Microsoft AppFolio Propertyware Buildium Rent Manager On-Site Yardi The Fair Credit Reporting Act (FCRA) DoorGrow Cold Leads Calculator DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to expand the industry, transform it, eliminate the BS, build awareness, change the perception of it, expand the market, and help the best property managers win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. I am hanging out with a special guest today. My guest is Stephen Arifin. He is with a company called The Closing Docs. Stephen, how are you today? Stephen: Good, Jason. How are you? Jason: I'm doing fantastic. Thanks for being here on the show. Stephen, before we get started, give us a little bit of background on you. Tell us a little bit about you, your entrepreneurial journey, your adventures here, and what led you to The Closing Docs. Stephen: Sure. First thing, I'm a tech guy. I've always been around technology and computers growing up. My dad was a programmer and started his own banking software company. I was always around entrepreneurship and technology. Even at a young age, I would always try to solve problems with technology. For example, in kindergarten, all my classmates were really upset when the school installed the website blocker that prevented them from playing their online games. I created my own website and hosted all of my classmates favorite games so that they can play at school. Of course, I took the nominal donation, and made a little cash. I studied software engineering in college. I love building apps. I was in a fraternity and we were having some major issues collecting and organizing our finances. A buddy and I built a better invoicing system, launched the company into our fraternity, and help streamline their finances. That was probably my first real e

What do most skiers and snowboarders dream about? Owning mountain property. But most of them don't have the necessary wealth or money to purchase a second home, especially in expensive real estate markets. Today, I am talking to Rob Stephens of Avalara MyLodgeTax. As a Denver resident and lifelong skier, Rob was fortunate enough to buy a three-bedroom condo in Vail about 20 years ago. But even then, it took Rob, his wife, and wife's brother-in-law to make the dream a reality. You'll Learn... [02:57] Short-term Rental Market Options: Hire local property manager/real estate agent. Post property online via VRBO, Airbnb, Expedia, etc. Rent-by-Owner: Book guests, collect money, and provide on-site services. [03:48] Complex Tasks: Apply technology and manage challenges for property owners, managers, and operators. Know what taxes to charge, collect, file, and pay to agencies. [05:50] Lack of Awareness: Property owners trying to manage their short-term rentals have never dealt with these types of transactional taxes. [06:20] It's not rocket science, but multiple layers of government are involved. State and local tax rates and requirements are specific to rental property location and address. [07:10] Avalara MyLodgeTax: Online hosted, Cloud service similar to TurboTax but for short-term rentals with vacation, occupancy, resort, and other taxes. [09:27] Penalties to Avoid: Long-term, multifamily operators getting into short-term rental space need to understand rules and risks involved. [11:40] One less thing to worry about. Partnerships with property management companies is when Avalara handles everything occupancy tax related. [13:02] Common Questions and Concerns: Shortcuts and consolidation for creating awareness and understanding the mechanics of administrative work. Tweetables Increasing scrutiny and regulation on the short-term rental space, makes for more paperwork and forms to be filed. Lack of Awareness: Property owners managing their short-term rentals have never dealt with some types of transactional taxes. Short-term rentals involve multiple layers of government. State and local tax rates and requirements are specific to rental property address. Resources Avalara MyLodgeTax Vail, CO VRBO Airbnb Expedia TurboTax DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guest today is Rob Stephens and his company is Avalara MyLodgeTax. Rob, before we get into talking about your business, I'd love to hear your background of how you're connected maybe to the real estate or property management industry. Maybe you could share with us just a little bit about your entrepreneurial journey just to qualify yourself to our listeners. Rob: Sure, happy to. Thanks for having me. I love the intro, good stuff. My story, I live in Denver, Colorado, lifelong skier like a lot of us, lifelong skiers here in Colorado. One of our aspirations is to have a mountain property. As a relatively young professional, this is about 20 years ago, was fortunate enough to be able to purchase a three-bedroom condo in Vail, Colorado with my wife's brother-in-law. The three of us went in together. At that point in time in my life, we wanted a second home in Vail, great skiing, be up in the mountains more, but part of that is when you make that financial investment—Vail is a very expensive real estate market—when we purchased it, we really needed income on that property to make the economics work. We certainly didn't have the wealth or money sitting around just to have a second home for our own personal use when we wanted it. We really needed to generate income. This was in the short-term rental market. Back in the day, this is the late 90s, you really hire a local property manager or real estate agent that would get you bookings. At the time, somebody told us about a little website called Vrbo, it was pretty new back then. We tossed it on what's now Vrbo. I

Before you accept a bunch of cash from applicants who drive up in a BMW to rent a property for a few years, check criminal background reports. Otherwise, you could end up with drug dealers with grow operations as tenants. You may be their next victim! Today, I am talking to Jason Waggoner of ACUTRAQ, which offers accurate and reliable criminal background reports. He knows what property owners/managers deal with when it comes to tenants and how ACUTRAQ makes a difference in communities. You'll Learn... [01:50] Who is Jason? Started out by fixing and customizing cars to selling vacuums. [02:40] Buyer's Remorse? Selling a vacuum to the right person led to ACUTRAQ job. [05:00] Federal vs. Multi-state Databases: Criminal reports are important, but don't capture all crimes and court activity. [07:02] Federal vs. State Crimes: Federal reports include most heinous crimes. [09:41] Don't Ask, Don 't Tell? Avoid lawsuits and being liable for renting to criminals. [13:45] Aliases: Know tenants by all their names via social trace for criminal history. [15:41] Why use ACUTRAQ? What does it offer compared to others? ACUTRAQ specializes in where accurate information comes from and how it's relayed to landlords. Tweetables ACUTRAQ: We love what we do. We love making a difference in the community. Some state criminal background systems generate reports that have a lot of holes for criminals to crawl through. If landlords don't do background checks, it doesn't take long to destroy rental properties. When you run a background check, know applicant's past alias names...all of them. Resources ACUTRAQ ACUTRAQ's Email ACUTRAQ's Phone: 479- 439-9174 Office of Foreign Assets Control (OFAC) FBI's Most Wanted List DEA's Most Wanted List 50 State Sex Offender Search Social Trace National Crime Information Center (NCIC) Multi-State Criminal Database iCORI System National Association of Residential Property Managers (NARPM) AppFolio Rent Manager Buildium Propertyware DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason H: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing your business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate, high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guest today is Jason Waggoner of ACUTRAQ. Jason, welcome. Jason W: Good afternoon, Jason. Jason H: I'm a little biased but I like your first name. Jason W: It's a good one. We had some creativity going on in the 80s. Jason H: Yeah. There's a lot of Jason, a lot of them. Let's get into this. First, I want to get in your background a little bit. How you got connected to the industry, how you got connected into doing ACUTRAQ. Give us a little bit of background for those listening on who is Jason. Jason W: Very fun story there. I started when I was 18, I actually went to school for autobody to learn how to work on cars, fix wreck cars, customize cars, [...] did that, got out of that, winning the sales. Years later, I was actually in between jobs at the moment and besides, this was in 2006. For 20–25 days, I sell vacuums while I was putting in resumes and different things. Thought nothing of it, got another job in inside sales. A month later, I went back to doing that. Two years later, Jeannie Baker, the owner of ACUTRAQ, calls me and ask me if I'm still doing sales and said that I had sold her a vacuum cleaner two years prior to this and wanted to go to lunch. We went to lunch, she had a great product, and believed in it. My father-in-law inherited a rental property. The things that he went through over the course of that first year, he ended up selling it and getting away from it. This was when I was young, 17–18-ish. After seeing him go through that and seeing what products she had that could have prevented it, it just made a home seem like a lot more. That was in 2008. I've been with her ever since and since then, the company has grown. We used to just be in a few states, now we're all in the lower 48 states with offices throughout the country and a staff of about 12 in Arkansas. Just good, consistent growth over the years. We love w

Do you work because you want to or have to? Have you ever considered investing in land to generate enough passive income that exceeds your fixed expenses? Today, I am talking to Mark Podolsky of Frontier Equity Properties. Mark's passion is investing in land, creating wealth efficiently, and helping others develop their inner geeky entrepreneurial spirit. He's known as, "The Land Geek," for buying and selling thousands of raw and undeveloped land deals. Also, he's the author of Dirt Rich, a guide to building a passive income model in land investing. You'll Learn... [02:40] Beat Friday Blues: How and why Mark became a land investor. [05:40] Breaking Down Passive Income Model: No emotional attachment to land and distressed financially. [07:26] Property Checklist: Due diligence to confirm ownership, back taxes, no title breaks, and no liens. [08:25] Buy the property free and clear, and sell it in 30 days or less. [08:40] Neighbors: Built-in best buyers to protect privacy, views, and expand holdings. [09:09] Other Options: Sites with specialized buyers and sellers of raw and undeveloped land (i.e., Craigslist, Facebook, Land Flip, Land Moto). [10:00] No renters, rehabs, renovations, and rodents; exempt from erroneous real estate legislation. [10:48] Price Point of Fixed Expenses: Typically, $10,000 a month in passive income. [12:05] Operating Entity: Spend a few hours a day on land investing business, and automated software/virtual assistants do the rest. [14:35] How to get started? Everything is hard in the beginning. Embrace the suck. [16:00] What Mark loves about land investing? No physical inventory, no competition, inefficient market, one-time sale, and passive income. Tweetables Core Business Philosophy: Happy customers guaranteed. Raw land is the best passive income. There's nothing not to love about land investing for passive income. True Wealth: Work where you want, when you want, and with whom you want. Resources The Land Geek Dirt Rich by Mark Podolsky Frontier Equity Properties The Land Geek Podcast Warren Buffett's Margin of Safety Land Moto Land Flip Dodd-Frank Financial Regulatory Reform Bill Real Estate Settlement Procedures Act (RESPA) S.A.F.E. Act FortuneBuilders Robert Kiyosaki Zig Ziglar GeekPay DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business, and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate, high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today, I am hanging out with Mark Podolsky. Mark, welcome to the show. I'm going to read your bio here because we want to qualify you and then we'll let you brag a little bit because you got to do a little bit of starting out here. Today's topic (for those who are just tuning in) is land investing for passive income. We're going to learn how to use land investing to create a passive income stream. Mark J. Podolsky (AKA The Land Geek), is widely considered the country's most trusted and foremost authority on buying and selling raw, undeveloped land within the United States for almost two decades. Mark has been actively investing in real estate and raw land and has completed over 5000 unique transactions. Mark's company, Frontier Equity Properties, LLC, is an A+ rated Better Business Bureau real estate company. Mark has achieved this level of success largely due to his core business philosophy, happy customers guaranteed. Mark is the host of one of the top-rated podcasts in the Investing Category on iTunes, aptly titled The Best Passive Income Model and The Art of Passive Income. He is also the host of The Land Geek podcast: Work Smart. Earn More. Learn How. Mark, there you go. Give us a little bit of background on you and how you got into this land investing. Mark: Let's rewind to 2000 and imagine me fighting traffic, 45 minutes in the car there and back, micromanaged, stressed out at an investment banking job, working with private equity groups specializing in mergers and acquisitions. Jason, it got so bad for me that I wouldn't get the Sunday blues anticipati

Have you ever played the board game, Monopoly? Were you successful at buying properties, and charging people rent? Did you go from buying and selling the little green houses to bigger houses? Did you dream about becoming a successful real estate agent, making billions, winning the game, and retiring at an early age? You're not alone. Today, I am talking to Pat Hiban, a real estate agent who got better over time to have an illustrious career in the real estate sales business. Pat practiced what he preached and like most agents, bought houses and then rented them out. At 46 years old, Pat retired from selling homes for commissions to living off the income he made from the real estate that he purchased. You'll Learn... [02:45] Labeled as Learning-Disabled: How Pat overcame it, and didn't let it bother him. [03:35] Go Getter: Don't reinvent the wheel. Listen and copy others to sell houses. [04:09] Done is better than perfect: Things don't need to be perfect, but need to get done. Hire others to make them perfect and fix problems. [05:58] Building a Billion-Dollar Business: One sale at a time, one staff member at a time, one commission at a time. Get rich quick is a slow process and takes discipline. [07:54] What holds people back from growing their business? Themselves. There's someone else that has the same goals, but there's no difference between them. [11:00] What's going to happen? You're going to quit affirming and focusing on your goals, or they're going to come true. [13:25] Unwilling to Give Up: Entrepreneurs tend to have tenacity and relentlessness. [14:31] Are they not setting goals? Or, are they setting goals and failing? If they don't have any goals, they're never going to get anywhere. [15:30] GoBundance: Find accountability partner for positive peer pressure to set goals, create affirmations for each goal, and make sure each goal and objective gets done. [19:42] Why people fail to succeed? They give up too soon and don't establish proper mastermind. Tweetables Stick with Superpower: Getting business, doing business, and making money. Done is better than perfect. To get rich quick is a slow process. Get rich slowly to succeed. Your circumstances are a direct result of your goals and how often you review them. Resources Pat Hiban on Facebook Pat Hiban on Instagram GoBundance Tribe of Millionaires Think and Grow Rich by Napoleon Hill Robert Kiyosaki The Secret Movie Jim Rohn DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, interested in growing your business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunity, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and the residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. And today's guest, I'm hanging out with Pat Hiban. Pat, welcome to the show. Pat: Good to be here, Jason. Thanks, man. I appreciate it. I'm excited to be on DoorGrow. Jason: Give everybody a little bit of background on you and how you got involved with real estate. Help them understand who Pat is. Pat: That's a big question as far as who Pat is. It's easier to say how I got involved in real estate. I went to college and I got a degree in sociology. I was going to be a probation officer and I couldn't get a job. What happened was I became an agent, a real estate agent, a poor one in the beginning. I sold 10 house in my first year, made $13,000. Over time, I got better, and better, and better, and I went on to an illustrious career in the real estate sales business. I did practice what I preach and like most agents, I bought houses along the way and then I rented them out. I played monopoly a little bit, sold the little greenhouses, bought bigger hotels, shopping center, lots of apartments, things like that. Then, at 46 years old, I retired from selling real estate homes for commissions, and just live off of the income from the real estate that I purchased currently. Jason: One of the things in the bio that you've mentioned is you're labeled with a learning disability at the age of eight. Maybe you could share a little bit about that and how you overcame. Pat: Basically, I was learning-disabled. It was all a label. At that point, just like anything, I didn't let

In property management, eliminate no-shows and days on the market. Don't waste time on administrative work. Make it more profitable. The ultimate goal is to get the place rented. Today, I am talking to Zee Bhimji and Asif Hussain of ShowingHero, which is property management software built by property managers because they understand the challenges you face daily—dealing with tenants, leasing, and maintenance. You'll Learn... [04:15] What is ShowingHero? Automation of entire leasing process—from lead to lease. [07:42] How is ShowingHero different? Customization, full access to improve efficiency. [08:40] Piecemeal Process and Missing Pieces: Some piecemeal solutions sometimes work, but they're not a one-stop solution. [10:40] Showing Process: Contact, communicate, pre-screen, and schedule time. [14:45] People and Technology: Most expensive operational cost for a business is staff. Reduce expense through automation. [19:05] Customer Experience: Specific service level expected. Automation doesn't take away personal touch. [21:15] Good property management companies provide consistency, follow laws, and do things in a timely manner. [23:10] Toilet Therapist: Focus on what's important. Customer service is when it matters. [27:50] Pain Points: Look at problems from property manager's perspective. [33:20] Little Things Make a Big Difference: Listen and understand to keep a business moving toward benefiting customers. [36:50] Feature-centric Validation Process: Actionable data/insight to run your business the correct way. Tweetables ShowingHero: From lead to lease, it helps get everything done. All you want to do is reduce the days in market and make it profitable. The most expensive thing in business is staff. It's the most expensive operational cost. It is people. The less tactical work you have, the better. Leverage tools, software, and systems. Resources ShowingHero Tenant Turner Rently Knock Rentals ShowMojo Calendly DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome DoorGrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others impact lives and you are interested in growing your business and life and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guests today are Zee Bhimji and Asif Hussain. I got everyone's names right, right? Zee: You really throw up my name though. Jason: Perfect. Let everybody know who you are and what your role is. I want to get into your background and how you got connected to the property management industry. We'll start with you, Zee. Zee: Yeah, absolutely. Zee Bhimji. I am the co-founder of ShowingHero. I have actually been in the industry for about 10 years now. I tell people this a lot of times. I couldn't spell property management where I started. I have a property management company also (Real Property Management) in the Chicagoland area. We've been around 10 years now. Like I said, I still couldn't spell property management when I started. I'm a finance and accounting major. It was a process. That's where ShowingHero came around, where we saw that there is a void in the market.I decided to work with my very good friend here, Asif. We decided to take down this very big challenge and a very fun project. Jason: Cool. Asif, why don't you tell everybody about yourself? Asif: Yeah. My background a little unique. I'm not a property manager, but I was a landlord and do-it-yourself landlord. I have managed a few properties and doors on my own. I was familiar with some of the issues and some of the pain points in the property management world—dealing with tenants, leasing, maintenance, the whole nine yards. My background is actually in marketing and finance. I worked for Discover Financial Services. I actually went ahead and got my Masters in Education in London. I went over to mentorship and educational leadership. Zee and I had actually met together. We were talking about some of the struggles. I actually just went up to Zee to figure out, "Hey. Either some of the struggles that I'm having with my landlords and with my tenants, what are some things that we could do?" In exchan

Entrepreneurs dream about starting their own business, but they can't afford it. How can they reach their financial goals and objectives to fund and grow their business? Most of them borrow money from their friends, parents, and/or credit cards. Today, I am talking to Bruce Mack of Platinum Trust Group. Bruce is an avid real estate investor and licensed financial advisor. He shares seven options to fund your business and take it to the next level. You'll Learn... [03:54] Option 1: Revolving Lines of Credit Program is easy to qualify for with 700+ FICO score and more than one open lines of credit; no business plan, collateral needed. [08:55] Option 2: Installment-based Lending Platform features 25 lenders offering $1,000 to $50,000 with lower FICO score, but provable income. [12:25] Option 3: Business Directed Retirement Account (BDRA) is rollable IRA or 401(k) where funds from previous employers are accessible for specific transactions. [18:28] Option 4: Transactional Funding for A2B, B2C transactions, such as funds for wholesale flips. [20:07] Option 5: Platinum Trust Group/Division offers bulletproof asset protection and ability to save passive income money to repurpose. [24:48] Option 6: Private and Hard Money Solutions with low annual percentage rates (APRs) and 1-2 points to cash out rental property income to deploy on new projects. [26:42] Option 7: Plug-and-Play Scenario is relationship-oriented opportunity to connect and network with partners and sponsors. [29:17] Where to start? Typically, it takes about $75,000 to get your business started. [32:56] Funding Mindset: If you don't want to go into debt to do anything, it may hold you back from growing your business and generating revenue. [35:35] Constant Lawsuits: Property managers/management companies that aren't real estate investors are in high-risk business. Tweetables Donuts to Dollars: Entrepreneurs start businesses thanks to friends, family, and credit cards. Plug-and-Play Option: You never know, who you know. Get your project going. You're in the wrong business, if you don't want to go into debt to grow your business and generate revenue. Protect your assets! Property managers/management companies that aren't real estate investors face constant lawsuits. Resources Platinum Trust Group Platinum Financing Group FICO Fundbox IRA 401(k) Real Estate Investor Association (REIA) DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome to DoorGrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others impact lives and you are interested in growing your business and life and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunity, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships and the residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's guest, who I'm hanging out with, is Bruce Mack of Platinum Trust Group. Bruce, welcome to the show. Bruce: Thank you so much. I really appreciate it and you definitely are unbelievable at your opening. Jason: Thank you. It's built around all the challenges that we've heard in the industry and what our client-centric mission is as a company. I wanted to fold all that into our intro and I appreciate you giving us some positive feedback on it. Bruce, I'm really interested in getting into this. Today's topic is seven options to fund your business. This is a common challenge of people not being able to afford to do work with us, being able to afford to do the things they need to do to grow their business. This is a common challenge. There's a lot of entrepreneurs that are just trying to operate just paycheck to paycheck. In order to get ahead and grow the business, they need to find some funding, or get some money, or figure out how to make it work, or save something in order to make that work. Before we get into that, could you give everybody a bit of a background? Let's qualify you, help them understand how you got into what you're doing? Tell us, who is Bruce? Bruce: Well, in a couple of sentences or at least a short paragraph, I am an avid real estate investor, have been in a three-year period of time. I was able to buy rehab and flipped out over 160 properties. I've been involved with over $92 million worth of real estate transact

Wouldn't it be wonderful to sleep at night, knowing things are done right and no tasks are falling through the cracks? Unfortunately, many businesses don't have the tools, know-how, or means to document and scale their workflows. Today, I am talking to Amit Kothari, co-founder and CEO of Tallyfy. Small- and medium-sized property management businesses use Tallyfy to easily scale operations and document their standard operating procedures (SOPs) to improve workflow and mapping processes. You'll Learn... [03:29] Purpose of Tallyfy: Pain point that had to be fixed. Tool was built to help companies document, scale, and run processes. [05:32] Process vs. Project: A process isn't a process unless it repeats. A project is unique every time. [05:50] Do you have processes? What are they? Document them in a structured form. [06:10] Collaboration for Continuous Improvement: Who looks at the processes? How are they updated? What needs to be done beyond creating a static document? [08:10] Forget Flowcharts: Too complicated and too big. Switch to simple checklists focusing on next step in the process for specific team members. [15:38] What's next for Tallyfy? Chat-based interactions and plug-in for Slack. [16:48] Property managers can sign up for a free 14-day trial. Tenant/landlord screening, onboarding, eviction, and maintenance workflow templates are available. [18:05] Suggest Improvement/Idea: Tallyfy prompts and incentivizes documenting, reading, and making changes to improve processes. [23:54] One interruption can cost 18 minutes of money and productivity. Tweetables Tallyfy: Sleep at night, knowing things are done right and no tasks are falling through the cracks. Customer Experience: Awesome for everyone, including tenants and property managers. To reliably and scalably grow your company, you need processes, not projects. Functional is fine, but easy, fun, and engaging Tallyfy app makes workflow even better. Resources Tallyfy Process Street Slack DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guest today, I'm hanging out here with Amit of Tallyfy. Amit, welcome to the show. Amit: It's great to be here. Thanks for having me, Jason. Jason: Glad to have you. I'm going to share with the audience your intro here. Amit is the CEO of Tallyfy, a workflow software product that specializes in helping small- and medium-sized businesses scale their operations. Tallyfy enables anyone to document their process or SOP (standard operating procedures) and to launch/run it in a team of people while also being able to assign tasks to clients and people outside the company. Amit founded Tallyfy after decades of experience and mapping processes as flowcharts and noticed that while everyone makes flowcharts, nobody actually follows them while they are working. Very true. Tallyfy is being used by various property management companies to run operations like on-boarding and off-boarding tenants and also handling complex, repeatable real estate sales processes. This sounds really cool, I had not yet heard of this. Our topic today is scaling operations for property managers. Amit, tell us how you got started with this, give us some background on you. Amit: Yeah, sure. I'm British, first of all. I came to the US four or five years ago and I spent a while, basically, helping people improve workflows, mapping processes, things like that. It tended to be mid-sized companies, large companies. It turns out that many small companies don't really have the tools, or know-how, or the means to actually go and stop documenting and scaling all their workflows. That's where I noticed the opportunity that what if the rest of us who were not large companies actually had a simple tool that let us go in and just document a process, scale it, run it, and basically sleep at night so that we know things are done right, none of the tasks are falling through the crack

Is there a way for property managers to reduce delinquent rent payments by more than 50 percent? How can residents positively or negatively impact their credit score by 20-70 points? Today, I am talking to President Dave Haldi and CEO Steve Jarvis of CredHub, which helps property managers report on every resident, including those considered a credit risk. It reports the positive and negative, incentivising tenants to make paying on time their top priority. You'll Learn... [01:47] CredHub: Name change, funding, continued growth, and creating transparency. [02:06] CredHub's Competition: Most companies only process and record positive payments, not negative payments on individual's credit score. [02:28] Bolt-on Technology: CredHub connects and bolts onto rental software systems to validate positive and negative payments via rent roll system. [02:52] How it works: Provides property managers access to an individual's credit score information reported to credit bureaus and pass-through revenue opportunity. [03:27] RentCredit Plus includes identity theft resolution services and rental payment reporting to credit bureaus for $3.50 each month. [04:20] Customer Support: Resolution Services as Customer Support: If there is a credit issue, CredHub takes on responsibility to work with credit bureaus. [05:35] Doing Good Things: CredHub helps people get back their financial health and credit for payments. [06:42] Recapitalization: Report all data at scale to achieve goal of growing CredHub. [07:58] Lease vs. Mortgage: What's the difference? Educate managers and residents. [09:13] Audit Proof: Information given to credit bureaus via CreditHub must be correct. [11:25] Collections: CredHub has credentials to create trade line for property managers. [11:54] Implementation Process: After CredHub has signed agreement, implementation takes about six weeks. Tweetables Increase credit score by 20–70 points; make paying rent on time a top priority. CredHub: Bolt-on, backend, rent roll, data pole cleansing and reporting at scale. CredHub: Gets property managers out of credit business, and puts them in property management business. CredHub reports the positive and negative, incentivizing tenants to pay on time. Resources CredHub CredHub's YouTube Channel Yardi RealPage Rent Manager ResMan TransUnion Equifax Rogers Payment Fair Credit Reporting Act DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Dave: ...opportunity for property managers to help reduce their delinquency because we figured out a way to report the negative or late payments. The program can then help increase an individual's credit score 20–70 points on a positive perspective but it will also impact their score negatively and help reduce delinquency by over 50% encouraging an individual to pay on time and making rent their priority to pay. It started four years ago, validated the idea, worked with some property management companies locally. We changed the name to CredHub a little about a year ago, got funded, we've had continued growth, and built an automated technology with a dashboard to create transparency of what we had learned from the marketplace. That's what created CredHub and that's where we are today. Jason: Perfect. There's other companies in the space they that do this. Is that correct? Dave: There are a few companies but we're a bolt-on technology. Most of the companies that we have come across are payment processors and they may process payments only allowing to record positive payments on an individual's credit score. Our technology connects and bolts on to the back-end of rental software systems—Yardi, RealPage, Rent Manager, ResMan, et cetera. Therefore, we validate the payment that has been made because it comes out of the back-end of the rent roll system allowing us to report positive and negative. It also gives the property manager, on-site resident manager transparency to see what information was reported to the credit bureaus once it's been uploaded and helps affect the individual's credit score. So, we're different. We also create a pass-through revenue opportunity for the property manager to make some additional revenue for their bottom line through our program. Jason: Okay, explain how that works. Dave: So, we have RentCredit Plus, which also includes an identity theft resolution services because identity theft is such an issue today, especially in larger properties with mail rooms, et cetera. With that, we charge $3.50 for this program that is identity theft resolution services as well as reporting the rental payments to the credit bureaus, both positive and negative, on a monthly basis. It would be our best results or best practices or we make this program mandatory for all residents. We charge $3.50 per person on the lease including the co-signer and most of our clients charge $7. So, they make a 50% increase of what we charge for the product and for the services that we provide. In addition

Is pre-screening tenant leads the most time-consuming part of your business? What you need is an online system that advertises, generates and pre-screens leads, automates showings, and turns leads into applications at a reasonable price. Today, I am talking to Cliff Hayden of ShowMeTheRental, a time-saving tool for automating and screening rental leads. ShowMeTheRental handles the B.S. part of management between prospective tenants and property managers/owners. You'll Learn... [03:05] From Lineman to Realtor: Longest suspension in AT&T history to do real estate. [04:00] Poor Priorities: Money was goal. Financial success wrecked family/homelife. [05:15] ShowMeTheRental: System put in place to automate lead screening for tenants. [06:12] Fulfilling Family Priorities: Money is a tool, now; not a goal. [07:25] Happy vs. Frustrated Customers: Set expectations of what you expect from them and what they expect from you via questions that filter qualified leads. [11:25] Where is ShowMeTheRental advertised? All major Websites, including Zillow, Facebook Marketplace, and HotPads. [15:18] See something you like? Try ShowMeTheRental today to save time and money. Tweetables Working all the time costs you family and friends. Money is a tool, not the goal. You can buy time, but you can't get your time back. Resources Cliff Hayden's Email Cliff Hayden's Phone: 502-641-8781 ShowMeTheRental Rich Dad, Poor Dad by Robert Kiyosaki CASHFLOW Game Kentuckiana Real Estate Investors Association (KREIA) Section 8 Housing Buildium Zillow HotPads Google Trends DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors and expand your rent roll, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. At DoorGrow, we are on a mission to grow property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, expand the market, and help the best property managers win. So, if you enjoy this episode, do me a favor. Open up iTunes, find the DoorGrowShow, subscribe, and then give us a real review. Thank you for helping us with that vision. I'm your host, property management growth hacker, Jason Hull, the founder of OpenPotion, GatherKudos, ThunderLocal, and of course DoorGrow. Now, let's get into the show. My guest today is, Cliff Hayden. Cliff is from a tool called... what's your tool called, Cliff? Cliff: showmetherental.com Jason: ShowMeTheRental. All right Cliff, let's get into your background. Tell us a little bit about how you got into this so people get familiar with you a little bit. Cliff: I got into ShowMeTheRental to save my marriage, actually, and my family life. I worked at AT&T, my real job, when I first started this business. I was an outside plant technician, which is a fancy word for a line man. [...] bucket trucks and put up telephone lines everywhere. I always wanted something more, so,I got into real estate. You've heard of Robert Kiyosaki? Rich Dad, Poor Dad. My brother-in-law was in, and my sister came back from Iraq. They brought home a game called CASHFLOW. I can remember sitting at the dining room table playing CASHFLOW. I didn't understand that you can buy assets and buy rental houses, and people will pay you and you can make money off of it. That's how green I was when I first started. I knew absolutely nothing. From playing that game, I actually signed up for a mentorship through Robert Kiyosaki. They helped me buy my first duplex. End up being a horrible deal, it was bad, but it all worked out because in that whole process of getting a loan on it and learning what I was doing, I found our local real estate club called Cria. I started going to local meetings and I met a mentor, a guy named Mike Butler. He took me under his wing, showed me the road to real estate, and made sure I didn't fall on my face. He was a big part of my success. From there, I worked a full time job and started buying rentals on the side. Long story short, I just started making enough money to quit my job. Now, cool story that I like to tell is, I do hold the longest suspension in AT&T history. I come from a lower middle class family. I didn't want to quit my job and do real estate full-time. It was a very high paying job for us and a very good job for my family. I just didn't want to up and quit, so got suspended on purpose. As a lineman, you have to have a CDL license, and they random drug test you. They did pop me a random drug test. I decided I wouldn't take it, which is an automatic fail. Then they suspended me. I took that suspension and turned it into four-and-a-half months. In the meantime, in the first month of my suspension, I made my whole salary at AT&T doing real estate full-time. I kind of drag it out and then I decided to quit my j

Whether you're flying a plane or dealing with property management, manual processes based on your own way of interpreting a task doesn't always represent your brand. Today, I am talking to Jo-Anne Oliveri, founder and managing director of ireviloution. Jo is a leading authority on property management and author of Find Your Property Manager Now. In this episode, she describes how to streamline business operations. You'll Learn... [05:00] Find your passion, and change your life. [07:05] Crusade for Courage: Understand property management and real estate from investors' point of view to pursue your dreams. [08:15] Build business using deliberate methods, not desperate measures. [10:35] Singing and Standing in Line: Businesses built on foundation of consistent processes and systems decrease frustration and anxiety. [17:55] Scalability and Serviceability Platform: Streamline business operations by identifying tasks, each with its own timeline and priority plus corresponding tasks. [21:28] Brand Culture, Business Vision: Brand relationship is greater than individuals. [22:18] Selecting Process Software: Depends on your business, but needs to work for your budget, growth plans, and how you want to build your business. [28:37] Streamlining System Components: Processes, resources, and training. [33:51] Vision for Success: Every business needs to start with a plan. [34:24] Default vs. Design: Desperate to make changes due to shiny object syndrome. [35:20] Task Tracker: Require and verify accountability, responsibility, and transparency via consistency, compliance, and completion. [40:03] Which is worse: Losing a client or team member? [44:25] Step-by-Step Process: How to get started streamlining business operations. Tweetables How can you run a business when no one is doing a job the same way? Career by Design: Empower owners with courage to take control of their businesses. Passionate about crusade of creating positive change in property management. Businesses built on processes create a foundation, not frustration. Resources ireviloution Jo-Anne Oliveri on LinkedIn Jo-Anne Oliveri's Email Jo-Anne Oliveri's Phone: 917-969-4066 Jo-Anne Oliveri on Facebook Find Your Property Manager Now: Hire the Right Agent and Make More Money Awaken the Giant Within: How to Take Immediate Control of Your Mental, Emotional, Physical and Financial Destiny! by Tony Robbins Rent Manager Buildium AppFolio Process Street DGS 80: Automating Your Business with Process Street with Vinay Patankar DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today, I'm hanging out with lovely Jo Oliveri from the ireviloution. Jo: Hi there. Jason: Hi, welcome. Jo: Thank you. Thanks for having me. Jason: Glad to have you. We're going to get into your background first, but before we do that, I'm going to read your bio here for the audience, for the listeners, so they have a little bit of understanding. The topic we're going to be talking about is streamlining business operations, is that right? Jo: Correct. Jason: Okay. I'm sure everybody here, everyone listening—clients, friends, property managers—they all could use a little bit of streamlining in the business operations. That's something close to you and to my heart as well. Let me tell me people a little bit about you here. Do you go by Jo or Jo-Anne? Jo: Jo. Jason: Okay. Jo is the Founder and Managing Director of ireviloution and PM Leadership Summit Vice-President, First Team Property Management with over 20 years of real estate experience. I don't know what the CIPS or TRC are. What are those? Jo: CIPS is a National Association of Realtors designations. It's Certified International Property Specialist. The TRC is Transnational Referral Certification, the very handy ones we have specially in property management we're dealing with people from all around the world. Jason: Okay. Jo is a leading authority on all thin

Do you want to grow your single-family portfolio, but not sure how? Don't think you're smart enough to be successful in real estate? Invest in yourself, get an education, and hire a coach. Today, I am talking to Mark Dolfini, founder of Landlord Coach and author of three real estate books. Mark shares how he ventured into real estate, property management, and landlord coach. He follows the VIP Paradigm: Vision, Infrastructure, and Process. You'll Learn... [04:40] Real Estate Education: You can learn, if you want to; even if you're not smart. [07:21] Hospitality Industry: How to treat people, customers, and residents like guests. [10:37] Set up sustainable business by shifting to VIP Paradigm. [14:35] Landlord Coach's favorite catch phrases focus on valuing your time and money. [19:30] Better Business Owner: It's not about the number of doors, but what you're trying to accomplish in revenue and lifestyle. [26:40] Cycle of Suck and 4 Ds to Revenue (doors, deals, duration, and dollars). [29:10] Being time wealthy is more of a decision than a destination. [31:37] Bad communication is a symptom of the problem, not the problem. The problem is a bad infrastructure and/or process. [36:35] Product to Produce: Consistency; sloppiness is your only competition. [37:35] Negative Feedback Loop: If you put something in place, make sure it gets done. [39:04] Company's Compass: Define/develop core values to make business decisions. [41:55] Being your own boss is great, but get a coach to take you where you want to go. [44:10] Difference between mentor and coach: Invest in yourself by paying a coach to hold you accountable. Tweetables Real Estate Education: It's about the want to; not the intelligence. Don't do it all. Learn to fire yourself! There is no amount of money that will make time irrelevant. If you don't place a value on your free time, someone else will. Resources Mark Dolfini on Facebook Landlord Coach The Time-Wealthy Investor 2.0 Marriott DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today I'm hanging out with Mark Dolfini of Landlord Coach. Mark, welcome to the show. Mark: Hey, it's great to be here. That's a heck of an intro. Jason: It's our manifesto, I call it. Mark: I love it. That speaks directly to my heart when we're talking about people who want to grow their single family portfolios. That gets me fired up. Jason: So Mark, I want to introduce you. I'm really excited to have you on the show. We're talking before show a little bit and we have a lot of alignment. We both believe in coaching, we both believe in having coaches. It says Mark Dolfini is a veteran of the US marines—thank you for your service—and the author of three real estate books. He was first published in 2017, second book released in early 2018, and his third book, The Time-Wealthy Investor 2.0, came out in March of 2019. He received a Bachelor of Science in Accounting at Purdue University, worked for Marriott International before venturing out full time into the world of real estate investing. He's a managing broker for property management company based out of Lafayette, the founder of Landlord Coach, sits on numerous boards, including the Better Business Bureau of Central Indiana, the National Federation of Independent Business, and is a training director for the Central Indiana BNI Franchise and Networking Organization. He spends his free time pistol shooting and kayaking, and lives in Lafayette where he and his wife, Jennifer, are raising their two sons, Leland and Logan. All right, so we got through your bio. Mark, let's start out with you and I want to hear about your background. How did you get into the space of real estate, property management, landlord coach, all of this. How did this all come about? Give us a little backstory. Mark: Sure. Well, I'd love to say it was a straight line trajectory, but you know there's your plan and God's

How can you reduce the number of times you show a property? Virtual tours. It's time to weed out unnecessary in-person showings with time wasters and tire kickers. Today, I am talking to James Barrett of Tenant Turner, a leading property management tool and resource that lets property managers manage tenant leads, schedule showings, and automate the leasing process. You'll Learn... [02:59] Goal of Virtual Tours: Educate potential tenants before choosing to visit property. [03:27] Customer-Centric Concept: Virtual tours evolved from quality images to videos. [04:20] ROI: Reduced costs for video camera equipment make virtual tours possible. [07:40] Lack of competition makes virtual tours core to growth and promotion. [08:28] Direct correlation between virtual tours, time on market, vacancy, and showings. [08:53] Quality over Quantity: Maximize exposure to increase good-fit tenant leads. [13:37] Virtual tours take time and money. Are they worth it? Promoted? Required? [16:29] Record moves, maintenance, and inspections for marketing and leasing metrics. [21:08] Options and Recommendations: Zillow's 3D Home, zInspector, and Ricoh; or outsource and offload to PlanOmatic, VirtuallyinCredible, and HomeJab. Tweetables Listings with virtual tours increase interest by 250% and generate 49% more leads. One-third of Tenant Turner's customers do virtual tours; 11% of its listings include them. Do virtual tours. If you do, you'll be different, reduce vacancy, and make more money. About 45% of millennial renters seek virtual tour technology before making a decision. Resources Tenant Turner James Barrett's Email Matterport Zillow zInspector Apartments.com VirtuallyinCredible Ricoh National Association of Residential Property Managers (NARPM) PlanOmatic HomeJab DGS 45: Automate Tenant Lead Management with James Barrett and Calvin Davis of Tenant Turner DGS 78: Automating Property Showings with Michael Sanz of Neesh Property DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's guest is my buddy James Barrett. James, how are you? James: Doing well, sir. Good to be back on the show. Jason: James and I were just in Nashville, at the Southern States Conference. We got to hang out afterwards and we went dancing. We went out on the town and it was crazy, wasn't it? James: It was a great time. Jason: It was a great time. James: Dance floors everywhere. Jason: The musicians and the talent. Yeah, it was crazy. It was a lot of fun. James: That's what I tell people about Nashville all the time, the worst musician in Nashville is better than every musician everywhere else, it seems like. Jason: I'm doing open mic night tomorrow night and everyone in Nashville's better than me, that's for sure. I'm taking the risk, I'm getting on stage. James: That's right, go out there. You can get a lot of practice behind the mic doing this podcast so it'll… Jason: I don't know if that's the same as singing with the guitar, but yeah. James: We'll see. Jason: We'll see. James, you've been on the show before, welcome back. I'm glad to have you here. In case anybody who's listening doesn't know James and they can't see his shirt because they're listening, he is part of a company called Tenant Turner, which consistently has been one of the top performing companies for vendors. In our Facebook group, we get a lot of positive feedback from clients on Tenant Turner. I'm glad to have you back on the show. Today, we're going to be talking about virtual tour technologies, what is that? James: For those of you who might be questioning, "Why is James from a scheduling software, where they do lock boxes and in person showing, why is he talking about virtual tours?" With virtual tours, the real goal is how can you reduce the number of showings that are happening because people are being educated before physically having to go to the property. Jason, as you alluded to with how

Property management businesses always want and need products and services to be profitable and grow doors. That's why many of them choose the user-friendly residential rental property management software for single-family properties called, Propertyware. Today, I am talking to Inaas Arabi, Vice President (VP) of Single Family Rental and General Manager (GM) of Propertyware. He understands the importance of developing new and innovative ways to help property managers attain profitability and growth. You'll Learn... [04:37] Past and Present Perception of Propertyware: Before becoming GM, Inaas was a customer because of ability to customize system based on business models. [06:38] Who uses Propertyware? Typically, larger companies wanting to scale and grow. [07:45] Room to Grow: Never buy a solution for where your business is today; always buy a solution for where you want it to be. [09:50] Directions for Growth: Add units by differentiating services via customization and special offers. Increase revenue per door by offering add-on products and services. Reduce expenses via automation for manual and repetitive tasks. [20:33] Propertyware stands behind its platform; serves as business advisor, not only technology provider, to solve pain points. [23:54] Facilitating Future Integrations: Freedom to connect with third-party tools, vendors, and services. [27:40] API Connections and Challenges: Propertyware provides two-way data exchange that's maintained in one system. [34:50] Status of Property Management Industry: Advocate, educate, and train others on legislation and awareness to protect tenants and landlords. [45:38] Should you switch software? Break up dysfunctional system to experience freedom by having good data, building relationships, and improving processes. Tweetables Never buy software for where you're at today; always buy software for where you want to be. Pick property management software that you can live with for the long-term to grow. Automate mundane tasks performed by property managers via software. Kiss of death is double entry and manual input. Resources Inaas Arabi on LinkedIn Propertyware HubSpot Zapier Tenant Turner Property Meld Renter, Inc. Rent Manager ShowMojo Rently Rentec AppFolio Buildium DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's guest, I'm hanging out with, Inaas Arabi. Inaas: Yes. Jason: Did I say it right? Inaas: Yes, you sure did. Thank you. Jason: All right. Inaas, I'm excited to have you on the show. We have not yet had Propertyware on the show and Inaas is from Propertyware. Inaas: Yes I am. Jason: Tell us a little bit about your background and how you got into the space of property manager first and then let's get into maybe Propertyware a bit and talk about growth. Inaas: Awesome. I do want to first of all say that I'm a door hacker as well, so thank you for having me on, I'm excited. I came in mostly from the operational background. I started a company from scratch, operated and built it a little bit to over 1700 doors and then I sold it to a national player, then I went to work for the second largest owner and operator in the single family industry, American Homes for Rent. I worked for them for a while. I was their Midwest regional director of ops. We've done a lot of great things there. We took the company public. I left that and went to work for a company called the Altisource, which deals with banks and REITs and does a very similar thing to third party property management or property managers but on a different scale mostly for the banks and the financial industry. Operated a very large portfolio over 35 states and after that I got recruited by RealPage to be able to become the single family vice-president for them as well as general manager for Propertyware. Now, the reason why I think Propertyware would be a great choice for somebody like me and for a lot of ope

Usually, paying attention to your body, mind, and health is the last thing you do when it comes to your business. It's time to focus on yourself first! Today, I am talking to Tony LeBlanc, second-generation property manager and author of The Doorpreneur: Property Management Beyond the Rent Roll. Tony shares the keys to debunking the rent roll paradox when chasing doors to grow. You'll Learn... [03:00] Software Engineer Stint: Tech geek at heart that brings love of technology into property management space. [04:30] What is rent roll paradox? Property management companies that constantly rely on getting new doors to grow their business. [05:42] Chasing doors creates havoc and stress due to inefficiencies. [08:45] Expanding Territories/Locations: The bigger and more geographically dispersed a business gets, the more opportunities arise that aren't taken advantage of. [10:56] Would you want two doors making the same amount, or one door making same amount as two? One door, if the goal is revenue/profit, it's not just about adding doors. [12:30] Premature Expansion: Go-to once a company reaches a certain size; anything premature is generally not a good thing. [14:13] Entrepreneur's Journey: Everyone hits stagnation or desire for more. They get distracted by opportunity. [15:11] Opportunities vs. Expansion: Think it through, be disciplined, and follow good habits before making the jump and knowing where you're going. [17:40] Cycle of Suck: Bad owners, properties, reputation, and false scarcity. [18:15] Property management is changing. It's future is a foundation full of opportunities. [21:50] Dinosaur Dictators vs. Millennials Seeking Meaning and Purpose: Good property management can change the world. [22:45] Tony's Aha Moment: We matter and play an important role in thousands of people's day-to-day life. [28:30] Target on Back: How to deal with being overwhelmed as a property manager. [32:14] When we create and have constraints, when we're limited in our time and attention, we innovate. Tweetables Growth doesn't happen by accident. Personal growth is gateway to business growth. Chasing Doors: Is all you care about being introduced to new people, close deals, and get more doors? Property management's growth is defined by doors that it turns down, not doors it gets. Focus is power. Cut something out in your life to achieve something. Resources The Doorpreneur by Tony LeBlanc Ground Floor Property Management National Association of Residential Property Managers (NARPM) Cycle of Suck DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube Transcript Jason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers are those that love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. My guest today is Tony LeBlanc from Canada. Welcome Tony, how are you doing? Tony: Hey man, I'm doing great, Jason. Thanks for having me. Jason: I'm really excited to have you on the show. You've been on before a long time ago and I was telling you in the green room before the show, but I think we resonate with a lot of similar values. I think we're both growth-minded people. I read your Doorpreneur book, which everybody should take a look at. And I think we have a similar mindset that growth doesn't happen by accident and personal growth is the gateway to business growth. I think we probably would both agree. Tony: Absolutely. Jason: I posted about this just the other day. I think it's the last thing that everybody wants to pay attention to in their business, is themselves. They'll focus on everything external. "I need more leads. I need this. I need this." Ironically, if I could change the person or get them clear on themselves, then all of those things end up changing by default, everything. Website marketing, everything into changing by default if you focus on yourself first. Tony give people a little bit of background. Maybe those that had heard you before, bring them up-to-date. Tell us a little bit about who Tony is. Tony: Sure, thanks Jason. I said my name's Tony LeBlanc from eastern Canada. Born and rai

From surfing waves to making waves by fixing exploding toilets for tenants—how an entrepreneur and creative technologist leveraged design to streamline simple solutions. Today, I am talking to Mark Rojas, CEO and founder of the Proper app that streamlines the building repairs process. Mark has spent his career creating positive user experiences and adding value by solving problems related to efficiency and human connectivity. You'll Learn... [04:40] Definition of Design: Viewing how something works in the real world and creating a corresponding experience to make your life easier and more enjoyable. [05:34] Proper app idea originated with possibility of becoming an accidental landllord. [07:13] Maintenance is the bain of their existence. There's got to be a better way to fix building repairs process and problems. [09:30] Maintenance is more than one issue. It involves many problems for many people. [10:10] Lack of Communication: Leverage "chat room" to create efficient and effective dialogue between contractors, property managers, and tenants. [13:07] What makes Proper different? Visibility and shared platform for centralized communication between all participating people and places. [14:50] Building Repairs Process: Submit image, describe problem, create work order, send notifications, add contractors, diagnosis issue, complete fix, submit/pay invoice. [19:50] Property Management Platforms: Proper's integration and import/export plans for increased visibility for systematic way to save time and money while simplifying lives. [22:42] Common Questions and Concerns: Is Proper app intuitive? Is training provided? [28:15] Future Feature: Email integration and aggregation to avoid duplicate data. Tweetables Every elegant solution involves some element of intelligent design. Design isn't all about pixels. It's applied via various mediums by viewing how something works in the real world. Maintenance is the bain of a property manager's existence. First Step with Proper App: A picture is worth a 1,000 words, so describe the problem succinctly. Resources Proper Mark Rojas on LinkedIn Venice Art Crawl Buildium AppFolio Propertyware Intercom Help Scout GatherKudos DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's guest, I'm hanging out with Mark Rojas. Mark, welcome to the show. Mark: Hey, it's good to see you again. Jason: Mark is coming to us from a company called Proper Chat, correct? Mark: That's correct. Jason: Mark, I'll read a little bit of your bio. It says you are the CEO and founder and it says, "While you might not think of hiring a designer to fix an exploding toilet, Mark Rojas still might be the man for the job. From starting his own surfboard manufacturing company at 16 to founding multiple tech companies focused on creating positive user experiences, Mark has spent his career working to add value by solving problems of efficiency, and human connectivity. An entrepreneur and creative technologist from Queens, Mark is the founder and CEO of Proper, an app designed to streamline the building repairs process. He first began befriending property managers while producing the Venice Art Crawl, a passion project that transformed vacant properties into temporary art showrooms (aka fun, free open houses). Shortly thereafter while subletting his apartment in 2017, Mark was blessed with the invigorating experience of needing to manage repairs for a bathroom explosion involving multiple tenants." Why don't you take us from there? Mark: That's a good intro. Jason: I'll let you tell the rest of the story. How did you get into this from surfboards? Mark: Surfboards was a little I went to when I was 16 years old, but that did throw me into design and ultimately product design. Right after college, my career quickly became into web development, app development, and working with a lot of startups here in the Bay Area, which

To celebrate the 100th episode of the DoorGrowShow, I'm doing something a bit different. Instead of me interviewing someone, I'm the one being asked the questions. Today, I am featuring my appearance as a guest on the Cashflow Diary (CFD) podcast hosted by J. Massey. We discuss my journey into property management and how to optimize a business through organic growth to achieve success. You'll Learn... [05:00] Today's entrepreneurs are like yesterday's superheroes. They save lives. [06:01] Who is Jason Hull? Someone who has never managed a property, but helps others grow and scale their property management business. [06:48] Being an entrepreneur is in his DNA: Grew up with an entrepreneurial mother, who taught him to make more money and beat the competition. [08:16] Failed Marriage and "Disney" Dad: Jason needed a job that offered freedom and autonomy to spend time with his kids and create clients. [10:13] Website Design, Marketing,and Branding: How to win when competing with Goliaths and make it to the top of Google. [11:53] Financial Decisions: Entrepreneurs like to make money, not lose it. [15:25] Conventional to Comfortable Confidence: Do what works for you, not others, to lower pressure noise. [20:15] Curiosity: See what others don't and causes businesses to lose leads and deals. [21:55] Still struggling with imposter syndrome? Hire a business coach who believes in you to rebuild confidence and effective communication to make a difference. [28:55] Why choose property management and deal with tenants, toilets, and termites? [32:53] Why choose Jason and DoorGrow? He helps create positive awareness and address negative perception surrounding property management. [40:00] Cold vs. Warm Leads: Prospecting pipeline plugs leaks to grow business and get people to know, like, and trust you. [44:56] How do good property owners find good property managers? Avoid sandtraps of solopreneurs with few doors; add doors to build a property portfolio. [49:10] Short-term Rental Success: Get a property manager to solve revenue issues. [52:32] Precipice of Decision: Believe in yourself, make it happen, and decide to be different by listening to your truest voice. Tweetables Today's entrepreneurs and yesterday's superheroes save lives and make the world a better place. Entrepreneurism: Insatiable desire to learn and explore opportunities. Entrepreneurs: Allow yourself to do what you need to do to lower the pressure noise. Entrepreneurs create positive, uncomfortable change wherever they go. Resources CFD 542 – Jason Hull On How Property Management Can Change The World Jason Hull on Facebook Steve Jobs 6 Non-QWERTY Keyboard Layouts Alex Charfen (Business Coach) Momentum Podcast DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: This is a special episode because this is our 100th episode. What I wanted to do was share something different. I've been on a lot of other people's podcasts recently and this was one that I really enjoyed, this was with J. Massey of the Cash Flow Diary podcast. He was a really great interviewer, I really enjoyed being on the show. He asked a lot of questions and it really dug into me. I'm not used to somebody really digging into hearing about me as much. I'm usually the one digging in and hearing about other people. I thought my listeners would enjoy this podcast so I asked J. Massey if we could have permission to put this on our podcast and he was glad to let us do so. You get to hear this interview of me being on this episode of the Cash Flow Diary with J. Massey. Enjoy the show. Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. J: All right, ladies and gentlemen. Welcome to another episode of the Cash Flow Diary podcast. I'm your host, J. Massey. I'm glad that you are here today because we are going to talk about something that I know, and my guest knows, is one of the most, if not the most, critical piece for your success, not only in business but specifically

Property managers may not know about or haven't tried maintenance coordination. But they are quickly discovering its value in making their jobs easier, manageable, and understandable. Today, I am talking to Andy Shinn of EZ Repair Hotline about implementing an Entrepreneurial Operating System (EOS), Traction, and process improvement. You'll Learn... [02:40] Maintenance Coordination: Define world-class process to run for property managers to address issues and inconsistency with performance. [03:49] Growing and gaining Traction to create a structured operating model and take business to the next level. [04:32] Systems that every business needs: Operating, planning, support, and phone. [06:00] EOS predicts and creates future through annual planning for quarterly goals broken down into monthly and weekly commitments. [08:38] Constraints around Crazy: Don't get distracted; you can't do everything; force yourself to limit your focus to inspire, not control your team. [13:18] Fundamental Flaws:Take things that work well for you with Traction and EOS; leave out the other stuff. [16:28] Accountability Chart: Visionary, integrator, leader, doer, and other roles and responsibilities depend on strengths and weaknesses. Overlap occurs until roles are filled by others. [22:43] EZ Repair Hotline establishes values: What are we doing now? What are we aspiring toward? [25:28] Do they share my values? If the answer is "no," they have to go. They're team members hurting your business, momentum, and results. [26:18] Two Different Businesses: Do you want a business that you can have vs. a business that you want and love? [30:08] Change people's mindset to move beyond minimum standards by motivating those who want to step up and make things happen. [37:42] Process Piece: One of the six components of Traction by documenting processes to improve them and help others reach goals. [40:03] Planning System Solves Internal Problems: One of three things must be missing—accountability, transparency, or clarity on outcomes. [43:19] Property Managers: A structure helps you avoid working 80 hours a week; figure out how to handle work without having to be available all the time. Tweetables Every business needs an operating system. EOS: What are you going to do with your business in the next 90 days? EOS makes things doable, not overwhelming when growing a business. When businesses predict and create the future through planning, that's magic! Resources EZ Repair Hotline DGS 15: EZ Repair Hotline with Andy Shinn Traction by Gino Wickman Wake Up Warrior 90 Day Year Rockefeller Habits EMyth Clockwork Checklist Manifesto Profit First DiSC DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: All right, and we are live. Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's guest, I am hanging out with Andy. Andy, welcome to the show. This is Andy Shinn of EZ Repair Hotline. Andy, you've been on the show before. Welcome back. Andy: Great. Thanks for having me back. It's good to be here. Jason: [...] and you've made a lot of changes since then and grown. I would imagine quite a bit. I've seen you at several conferences that we've both been vendors at. Tell us what's been going on with EZ Repair Hotline. Andy: Last time we talked we were pretty much brand new. We were maybe a couple years in, but we really hadn't had much momentum, and we were just getting started in the industry. We've grown a lot over the last couple of years. We've learned a lot in terms of process. I hope to talk to you about some of that today and some of what we're doing. It's been an exciting couple of years. I think this is an industry, maintenance coordination, that's just taking off in the property management space. A lot of property managers don't even maybe know this is available or some haven't tried it yet. It's definitely a wide open industry and we're excited to work with a lot of property management companies who I think are

Everybody needs and deserves a place to live that is clean, maintained, and safe. Better yet, It makes perfect sense to get someone else to pay your mortgage by giving them a great space at a great rate and share some resources. Today, I am talking to Lisa Wise, co-founder of Nest DC, which manages residential units throughout Washington, DC. The company is committed to customer service, quality spaces, and excellent living experiences. You'll Learn... [02:23] Nest continues to experience exceptional growth and measures success by revenue and number of jobs it's created. [02:34] Fun Spaces: Fixing an Adobe duplex where nothing's square and everything's made of dirt led Lisa to love her accidental landlord role in property management. [04:09] Non-profit Dedication: Do what you can for the community, in terms of what you want to do professionally, due to ability to manage and maintain properties. [05:04] Origin of Nest DC: Grow one property at a time, and focus on service forward to take care of tenants, spaces, and places. [05:56] Property managers can make a meaningful impact by helping people and families preserve a better quality of life in their homes. [11:00] Bad Strategies for Building Relationships: Ignoring problems, letting things fall into disrepair, not paying expenses for repairing things—none of those are good.. [11:23] Property Manager Opportunities: Daily variety, unique challenges, freedom, and direct impact. [13:32] Cycle of Suck: Bad managers control costs and fail to maintain property; if people are unhappy with where they're living, they're less likely to be great tenants. [19:20] Onboarding Process: Set expectations on maintenance costs and educate them on why they need to maintain the property at the highest level to take care of tenants. [21:28] Ways to strategically grow through painful stages: Evaluate technology, be nimble, and cherish staff. Tweetables Grow one property at a time, and focus on service forward to take care of tenants, spaces, and places. It's truly an act of trust and intimacy to be invited to manage someone's home and personal space. Property managers can make a meaningful and powerful impact by helping people. If people are happy where they live, then they're just better neighbors. Resources Nest DC AppFolio National Association of Residential Property Managers (NARPM) Shark Tank Upwork Fiverr DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. We're here with Lisa Wise of Nest DC in Washington, DC. Lisa, welcome to the show. Lisa: Thanks for having me. Jason: Glad to have you hear. Lisa, I'm going to read a little bit of your bio. It says that you're the co-founder of two companies—both anchored in the real estate management company, both entirely unique in their contribution to the housing landscape. Nest DC was co-founded by Lisa Wise and Jim Pollack at the start of the "Great Recession" in 2009. Nest manages residential units throughout Washington, DC with a commitment to customer service and an emphasis on quality spaces and excellent living experiences. From 2011-2015, Nest DC was voted a top property management company in the Washington City Paper's "Best of DC" issue. In August 2016, Nest placed in the Inc 5000 list of America's fastest-growing companies. That is a reflection of an investment in the workplace. In 2013, Nest DC was named a "Small Business Gem" in Washingtonian Magazine's "Top 50 Places to Work" issue. Year over year, Nest enjoys exceptional growth, measuring success not just in revenue, but in the number of good jobs that have been created since inception. I'll stop there, but why don't you tell us a little bit about your background and how you go into property management? Lisa: I lived in Tucson, Arizona. I was going to graduate school there and had an 1893 Adobe duplex which was one of the coolest spaces I've ever lived in. I got a nice degree in P

Are you a property manager or owner who wants to recoup financial losses when stuck with a bad tenant who stops paying rent or needs to be evicted? Lower your risk? Trust somebody else to manage your properties? Protect all parties involved? Today, I am talking to John Higgins, co-founder and CEO of Steady Marketplace, a leading technology platform for property owners and managers. Steady's subsidiaries offer financial products, including rent default insurance. You'll Learn... [02:00] Background of Big Financial Numbers: Starting with event-driven, distressed, and activist hedge fund managers with billions in assets. [06:37] Steady's products protect property owners/managers from bad tenant outcomes. [07:40] Rent Default Insurance: Protection against rental income loss due to tenant's failure to pay. [10:15] Rent Default Insurance is widely available and adopted around the world. About 70% are renters and 30% are owners. [12:38] Collaboration Over Competition: Don't simply copy-and-paste products and policies; leads to lack of innovation. [13:55] Automate It All: Learn from online lending space using technology to streamline processes, operations, and pricing. [15:05] Perfect Businesses are Out of Business: Entrepreneurs think they've got something perfect, only to realize they need to make it better. [16:15] By the Book: Take regulatory issues seriously, and make sure to do it right. [17:00] Adoption is #1 challenge with any solution, software, or service. [17:55] Competitive Advantage: Education, awareness, and understanding of product. [20:53] FAQs: How does it work? Why does this exist? What's the catch? [21:55] Renter's Insurance vs. Rent Default Insurance: What's the difference? Tweetables Every entrepreneur should make a difference. Otherwise, they're just causing problems. When there's a loss of rental income due to tenant default, there is no protection. Automate everything: Go slow to go fast. That's how the process works. It's constant iteration to get better, and better, and better. Resources John Higgins' Email Steady Marketplace Steady Marketplace FAQ John Higgins on LinkedIn SureVestor Rent Rescue National Association of Residential Property Managers (NARPM) DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome DoorGrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners, we want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today, I am hanging out with John Higgins of Steady Marketplace. John, welcome to the DoorGrow Show. John: It's great to be here, Jason. Thanks for having me. Jason: John, you've got a really big bio and you're really impressive. Do you want me to read all of it? John: You can read whatever you want to read. I'm not that impressive. I'll say you're more impressive hosting this show and with your following in the space. I'm just a guy trying to make a difference. Jason: I appreciate it. That's what every good entrepreneur is trying to do is make a difference, at least I hope. Otherwise, they're just causing problems. I'll read a little bit here. It says you are the co-founder and CEO of Steady Technologies Inc., a leading technology platform for property owners and property managers. Steady, through subsidiaries, offers financial products that benefit property owners and managers. Their first product is rent default insurance, offered in partnership with the top US insurance carrier that is a Fortune 100 company, rated A+ by AM Best, and S&P. Prior to co-founding Steady, Mr. Higgins founded Nobadeer Advisors which provided business development and capital market expertise to technology-enabled lending platforms across the variety of consumers and business, lending verticals, and backed by top venture capital firms globally. Prior to Nobadeer, Mr. Higgins spent 2.5 years at Prosper Marketplace, Inc. where he helped build the institutional loan program growing it from $0 to over $5 billion over his tenure and help scale Prosper's monthly origination volumes over 4000% during his time at the firm. Mr. Hig

Freedom of time, money, relationships, and purpose is what we all want. Property managers, realtors, and investors help clients build wealth through real estate. Today, I am talking to Steve Welty, owner of Good Life Property Management business and podcast. He enjoys meeting amazing people and indoctrinating listeners with his philosophies. You'll Learn... [03:23] Stop whining about solvable issues, such as online reviews to get warm leads. [04:41] Steve surfs to success with Good Life Property Management. [06:43] Podcast Passion Project: Do content for content's sake; add value to people's lives for opportunities and connections to come your way. [10:19] Don't lose focus on why and what fires you up; limit time and effort spent on your business to achieve outcomes. [15:00] Purpose of Business: Not to make money; build a business that makes money. [16:25] How to be happy: Create momentum for other people to gain momentum. If you wish to become great, learn to become the servant of many. [18:12] Zig when they Zag: Success outside outsource sandbox to reduce costs. [18:55] Results-based Biz: Hire young, smart, motivated people and leave them alone. [19:31] Big Issues, Big Success: More people can lead to more problems; paint a compelling vision to keep good people and let them do what they want to do. [20:10] Move Out and Outwork Others: Create freedom of time and money by hiring CFO or profit first coach/accountant to offer advice, not control over finances. [26:10] Value-add Revenue Sources: If you don't charge for it, you're doing it poorly. [28:25] Opportunities in Other States/Markets: Pop-up shops to buy cash flow property. [29:05] To Die List and Time Study: Procrastination problem property managers and owners experience. [35:00] Barriers/Protections: Teach team and customers how to treat and reach you. [37:35] Opinions vs. Observations: Co-creation/coaching is transformational and transactional superpower that changes lives. [46:45] Give up control and allow people to fail, or you create an unsafe business. [52:30] What Matters: Million ways to get to end results and outcomes. [54:05] Hire and Fire: Center on core values; be reliable, positive, and go-giver (RPG). [57:10] Epiphany: Everything worthwhile lives on the other side of fear. [1:03:05] Money is one side of it. Easiest decision to make is to be a different person. Tweetables Do content for content's sake. Limit time in your business; achieve outcomes with least amount of effort. Add limitations or constraints to create a necessity for innovation. First key to greater time, money, and purpose is to create space for yourself. Resources Steve Welty's Email Good Life Property Management Good Life Property Management Podcast Steve Welty on Spotify Steve Welty on Apple PM Grow Orange Tree Property Management GatherKudos National Association of Residential Property Managers (NARPM) Brad Larson Gary Vaynerchuk The 4-hour Workweek by Tim Ferriss Todd Breen Making Money is Killing Your Business by Chuck Blakeman How I Built This with Guy Raz Let My People Go Surfing by Yvon Chouinard Voxer Jason Goldberg (Strategic Coach) Extreme Ownership Book E-Myth Book The Go-Giver KingJasonHull's Whimple on SoundCloud DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome DoorGrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you're open to doing things a little bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners, we want to change the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull. The founder and CEO of DoorGrow. Now, let's get into the show. Today's guest, I'm really excited, we're hanging out with Steve Welty. Steve, welcome to the DoorGrow show. Steve: What's up Jason? Good to be here. Jason: Steve and I were reminiscing. I saw Steve at a broker owner conference, the very first one I went to several years ago and we were sitting at the same table and I guess I said hi to you and we were chatting it up. Steve: Yeah. It's funny, I remember that day very vividly and it's interesting because I have a very poor memory. You were the mysterious man behind me and you were dressed really nice. Jason: I don't dress nice anymore. I'm too lazy now. Steve:

Property management is hard enough. As your business becomes successful, don't always say "yes" or "no" to everything. Owners are coming to you to solve a problem. Step into potential opportunities without being pulled in multiple directions. Today, I am talking to Marc Cunningham, President of Grace Property Management, who identifies five characteristics that define successful property management companies. You'll Learn... [02:42] Entrepreneurial Footsteps: Marc grew up in real estate property management world working for his dad, who founded Grace Property Management in 1978. [04:02] Doors in Denver: Grow slow and steady; from 110 to 1,000 doors. [04:32] Mantra: Follow the opportunity. [07:15] However you define success, companies follow some of these five standards. [07:56] #1. Filter and Qualify Owners: Don't take every owner that comes along. [20:04] #2. Know your numbers to know how well your business is doing. [31:43] #3. Focus on profit, not door count. People are willing to pay for additional value. [37:20] #4. Have systems and processes in place, and follow them. [43:50] #5. Recruit, develop, and retain talent. [52:28] Marc's Extra: #6. Hold weekly one-on-one meetings with each team member. [53:15] DoorGrow Extra: #7. Invest consistently in your own development. [56:27] DoorGrow Extra: #8. Get coaching to help grow your business. Tweetables The more successful you get, the more opportunities come your way. Cycle of Suck: Taking on bad owners, you get bad properties, tenants, and reputation. You won't regret firing difficult clients, despite emotional and operational costs. Track metrics regularly because numbers make a difference. Resources Grace Property Management Marc Cunningham's Email Business Health Check-up Form QuickBooks Steve Jobs FilterEasy PetScreening Process Street Basecamp Voxer Google Sheets AppFolio Help Scout Drift Intercom Traction LeadSimple DGS 25: Why Every Property Manager Should Implement Profit First DGS 80: Automating Your Business with Process Street with Vinay Patankar DoorGrown Cold Leads Calculator DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. This guest that we have today is a fantastic gentleman named Marc Cunningham. Marc, you're not a stranger to most people probably listening to the show. Welcome to the show. Marc: Thank you for having me, Jason. Jason: I'm really excited to have you here. It's strange that you haven't been on here yet. At the beginning of the show, I was like, "Have you been on here? You're like, "No." I said, "It's long overdue." Marc: I've just been waiting for the invitation. Jason: Okay, well I'm glad we finally got you invited. I'm glad you're here and today's topic is going to be the five characteristics of successful PM companies. Before we get into that, I want you to share a little bit of your background to qualify yourself to the audience, help them understand how you got into property management and what your connection is to these five characteristics of a successful company. Marc: Absolutely. Let me start by asking you a question. What were you doing in 1978 Jason? Jason: 1978? Marc: Yeah. Jason: I was probably pooping in a diaper and drinking breast milk. Marc: Okay. That image there. Jason: I was born in 1977. Marc: Okay, so you're one. I wasn't much older than that, but in 1978 my dad decided that he was going to quit teaching—he was a middle school teacher—and he was going to follow his entrepreneurial real estate dream. We opened up a real estate property management company Grace Property Management 1978 in Denver. I was employee number one because I was pre child labor, so my dad would have me doing all the things that kids probably shouldn't do. He would have me showing properties, mowing lawns, collecting rents, and filling out lease, just anything that needed to be done. I grew up in that world, so it really gave me a unique view i

Do you want to build wealth through real estate investing and property management? Then, put in the work, trust the process, be open-minded, and get results that change your life. Today, I am talking to Robin Reed, CEO of Concept 360 Property Management and a licensed California real estate broker. She helps clients reposition assets to maximize their value by decreasing expenses and increasing income. You'll Learn... [04:29] Challenging Coworkers: Let them go, and try not to grow the company. [05:07] Learn to appreciate employees who handle day-to-day tasks and tenants. [05:45] Feast or Famine: Flip from brokerage income to property management. [07:27] Completely Commit to Changes: Follow DoorGrow, and do whatever it takes. [12:00] Then vs. Now: No Jerks Allowed policy to make everyone happy. [17:05] Desperation and Disrespect: You get it, or you don't. [17:25] Value of Property Management: If working for peanuts...get what you pay for. [18:20] Walk Away: Not everything, everyone is a perfect market/product fit. [22:00] Feeding Funnel: What do you do? What's property management? [25:50] Retention: What works? Sells? Results and relationships with real estate agents. [26:05] Growing from 65 to 200 doors; adding 2-5 doors/properties each month. [30:15] Second Sandtrap: New challenges ahead for processes, teams, trust, and more. Tweetables I like working on the business, and not in the business. Feast or Famine: Rollercoaster of brokerage income. Be willing to change, take action, and make a difference. What sells, what people want to buy are results. Resources Concept 360 Property Management National Association of Residential Property Managers (NARPM) LeadSimple GatherKudos DoorGrow Case Studies and Website Secrets DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today's guest is Robin Reed of Concept 360 Property Management. Robin, welcome to the show. Robin: Thank you, Jason. Jason: It's really good to see you. Robin: You too. Jason: Robin has been a client. For long have you been a client? Robin: Coming up to two years. I think we're right around two years. Jason: Maybe I should read a little bit of your bio because you're really cool. It says, Robin Reed is a licensed California real estate broker and CEO of Concept 360 Property Management with a background in commercial real estate, finance, investment, and development. She's experienced in all real estate asset classes having secured over million in both debt and equity for her clients. She opened Concept 360 Property Management to share her true passion and combined experience as a broker and investor with her clients by helping them reposition their assets. They maximize their value by decreasing expenses and increasing income. A passionate real estate investor herself. She enjoys helping her clients build wealth through real estate investing. Robin is actively involved in several real estate trade organizations including NARPM, the National Association of Residential Property Managers, and is always aware of the pulls of the current real estate market. An Orange County native, she holds a BA degree in English and Comparative Literature from Chapman University. Robin, I actually saw you in person in Long Beach when I spoke at the NARPM chapter. It was awesome because you and your husband came up to me and gave me a big hug. I remember after that event you said some kind words to me. After that event, I was kind of high of the event, but afterwards in the parking lot, I started crying. Because as a coach and as a mentor to a lot of property management companies, I don't get to see clients in person very often because a lot are digital or remote. But occasionally, at a conference or something and somebody comes up to me and they say something in gratitude, that means a lot to me. Robin: Right. Jason: That was one of the moments I cherish. It was really nice

Toilets, tenants, and termites: Property management can be a tough business. Have you ever felt like giving up, only to find joy again? Today, I am talking to Annemarie Sunde of Legacy Property Management. She paints a realistic and transparent turned pretty picture of property management. You'll Learn... [03:00] Discovering Development Areas: Annemarie never wanted to be a realtor, but now has a real estate license. [04:04] Dealing with the Scum of the Earth? Given an opportunity to get into property management, only to learn most property managers and tenants lack integrity. [04:50] Origins of Legacy Property Management: Treating others with respect that leads to legacy with tenants, owners, and co-workers. [06:10] DoorGrow's Time Study: Doing things that cause you stress and headaches. [06:30] Strategic and Futuristic Strengths: Started having fun thinking 20 years ahead about being on a beach and the business naturally growing. [06:55] Cycle of Suck: Vicious circle of not-great properties, tenants, and owners. [08:40] Business Model and Breaking 100 Doors: Fewer but healthier and fun properties that pay bigger yield. [09:45] Seeking Clarity: Biggest problem growing and scaling business is blaming everyone and everything else. [10:47] Tactical vs. Strategic: Entrepreneurs are visionaries; why do the tactical crap? [14:26] Accidental Perfect Landlords: Owners who take pride in their property. [15:16] Prospecting Channels/Methods: Lead gen from realtor referrals via classes, podcast, and online reputation. [16:30] Some clients don't listen, follow the protocols, or get results. Do what you're told! [17:48] Door Envy: It's not about doors, but whether you love your business and life. [19:25] How do you turn your phone off at night? Do Not Disturb. [20:35] Biggest Benefits of Seed Program: How to design a user-friendly Website, find clarity, ask for reviews, and create an online reputation. [22:35] If you were to sell your business, what makes you valuable? [25:07] Magical Mindshift: If you want people to invest in and spend money on you, be willing to do that for yourself. [28:34] Memoirs of a Property Manager: What we go through managing owners. Tweetables Transparency of Property Management Industry: Toilets, tenants, and termites. Cycle of Suck: Dealing with scummy owners and tenants sucking you dry. Entrepreneurs assume everyone else is like them. Nobody's like us. We're weird. Resources Legacy Property Management Tom Rath's StrengthsFinder DiSC DoorGrow Seed Program Yelp AppFolio National Association of Residential Property Managers (NARPM) OpenPotion DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. Today, I'm hanging out with the fantastic Annemarie Sunde of Legacy Property Management. Annemarie, welcome to the show. Annemarie: Thanks. Jason: It's been a while since we've chatted. Annemarie: I'm having Jason withdrawals. Jason: Yeah, you've mentioned that on the pre-show and I'm like, "You just show up. Show it to our weekly cult review, internally for our clients." The topic for this episode is how I almost quit and then found joy in property management. Property management can be a tough business. It can be a tough industry. "Toilets, tenants, and termites," as some of you say. As business owners, we're often in this promotion-sales mode. We're just telling everyone how great our business is all the time. We start to almost believe it superficially, but then on the inside, sometimes it's just not really how it is and there's this disconnect. I would love to just give people just a taste of some reality and some transparency because business is not always great. Sometimes it's just really not great. I remember, way back, waking up when I was running my company as OpenPotion and realizing I hated my business. I didn't like the clients that I was working with at the time. My team were out of alignment with my va

When property managers need a helping hand, where can they go to find the right handyman/maintenance contractor? Today, I am talking to Liz Koser of Keepe, an on-demand marketplace that fills the supply-and-demand gap between contractors and property managers. Liz is a real estate investor and landlord with 10 properties, 15 doors. You'll Learn... [01:40] Early Exposure to Property Management: Liz is following in her parents' footsteps of real estate investing. [01:54] Own vs. Rent: Liz's first condo was her own home that turned into her first rental. Since then, she typically purchases 1–2 properties a year. [02:07] Diversify Property Portfolio: First year for Liz to explore out-of-state investing. [03:32] A lot like Uber: Based on location and availability, contractors go through a background check before picking up jobs via Keepe's mobile app. [04:00] Keepe Connecting through Techstars: Fast track program for startups to get feedback on product/market fit; network with others to quickly bring things to market. [04:39] Future Growth Goals: Keepe's on the West Coast and making its way to Denver and beyond. [06:25] Why choose to use Keepe? Allows property managers to feel safe expanding, growing their business, and extend the reach or capability to get jobs done. [08:55] Keepe Options as Seasons Change: When things heats up, it's time to grow. [10:07] Keepe's Process: No monthly subscription fee, paid on-demand. [11:08] Common Concerns and Questions: Keepe constantly collects data and feedback from customers and others to improve its network of contractors. [12:25] Building Relationships and Referrals: Bring over or block contractors to join the network. Tweetables Diversify within the real estate investing realm. Pick up out-of-state properties, and continue down that path. When everything heats up, that's the time to grow. Keepe makes property managers feel safe expanding, growing their business to get jobs done. Resources Liz Koser's Email Keepe Techstars Uber Lyft DoorGrow Secrets DoorGrow Newsletter DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. And today, I'm hanging out with the fantastic Liz Koser of Keepe. Liz, welcome to the show. Liz: Thanks for having me. Jason: Liz, give us a little bit of a background. Who is Liz? The bio that I have says you're a Seattle real estate investor, landlord, you have 10 of your own properties, 15 doors, alongside with your husband, your parents actively invest in rental property, and you were exposed to this early on. Tell us a little more about you and how you got into property management or into the space. Liz: As you said, my parents were already investing in real estate and I have bought my first condo in 2009, which was my own home, and that eventually became my first rental. Then from 2012 to now, I steadily bought 1–2 properties a year. Last year, we didn't get any, but this year we already have two and I think we'll probably going to continue to add this year and continue to be aggressive about it. That's where I'm at on the investing side. Also, I think I mentioned this in my bio, but this is the first year where I've explored investing out-of-state. I picked up my first out-of-state property and have every intention of continuing down that path. With the Seattle market, it's high and it just makes sense also to diversify. I know people diversify within the stock market. I actually think it's somewhat important to diversify within the real estate investing realm as well. Jason: Now, lead us towards Keepe. How did Keepe get started, what's your role there, and give us a little background there. Liz: Keepe got started because there is a supply and demand gap between having handymen available and property managers' need for finding handymen, especially in the markets that we're in today. Keepe got started as a way to address that gap. We are an on-demand marketplace,

Why switch from a fun, high-flying job to a stressful one? Property management is the "Golden Ticket" to finding new properties and creating value to help others. Today, I am talking to Shawn Johnson of Independence Capital Property Management about putting profitability before adding more doors. If your company isn't profitable, than you can't create value for the community it serves. You'll Learn... [02:00] Property Manager with Spare Time: Shawn serves as an instructor pilot for San Juan County Sheriff's Office. [02:40] NARPM professional member, chapter president, and residential management professional (RMP). [04:30] Passion for Property Management: Happiness comes not from avoiding problems, but finding fun challenges. [06:02] Innovative Incentive: Competing for staff resources increases salaries, compensation, and revenue to successfully facilitate growth and manage the company. [07:35] DiSC Personality Type: Motivated by money or recognition? [10:15] What makes a business profitable? Finding perfect customer/market fit via value-ads and associated fees. [13:42] Charge fees to compensate for extra time, energy, and effort without extra pay. [14:57] Cost Savings: Implement less labor-intensive work (paper checklists) and more technology (videos). [15:55] Tools and Software: Transition from a brick-n-mortar business to remote/virtual office using G Suite, Process Street, AppFolio, and RingCentral. [18:35] Current Client Base: Push out and justify new fee structure; talk them through it. [22:15] Sense of Scarcity: Feel safer and more comfortable raising fees and rates. [24:05] People are willing to pay for good service and experiences. Tweetables Golden Ticket: Finding new properties, and creating value for others. Property management is never dull. Some people aren't motivated by money, but freedom. Charge fees to compensate for extra time, energy, and effort. Resources Independence Capital Property Management National Association of Residential Property Managers (NARPM) Darren Hunter G Suite Process Street AppFolio RingCentral TalkRoute DGS 7: Increasing Fees in Property Management with Darren Hunter - Part 1 DGS 8: Increasing Fees in Property Management with Darren Hunter - Part 2 DGS 9: Increasing Fees in Property Management with Darren Hunter - Part 3 DGS 80: Automating Your Business with Process Street with Vinay Patankar DGS 82: Real Estate Revolution with Nat Kunes of AppFolio DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to change the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. And today, my guest is Shawn Johnson of Independence Capital Property Management. Shawn, welcome to the show. Shawn: Thanks, Jason. Thanks for having me. Jason: Glad to have you. Shawn, we're going to be getting into the topic today of profitability before more doors. When I mentioned that before the show, you're like, "Yes, the cart before the horse." Let's get into that, but first, I want to give people a little bit of background on you. I've got your bio here and I'm going to read this and then maybe you can come and introduce yourself. Shawn grew up in Aztec, Nex Mexico. After completion of his Associate's Degree from Glendale Community College, Shawn began flight school in Scottsdale, Arizona. Shawn's career as a helicopter pilot provided opportunities to fly internationally into Mexico, off-shore into the gulf of Mexico, and as an EMS helicopter pilot. Shawn currently flies for the San Juan County Sheriff's Office as an instructor pilot in his spare time. Shawn began his career in real estate in 2013 and has been investing in real estate since 2003. Shawn is currently a professional member of the National Association of Residential Property Managers and has earned his Residential Management Professional (RMP) designation. In 2017, he served as the NARPM Albuquerque Metro Chapter President and has been elected to serve at the 2020 Chapter President. Shawn enjoys golf, baseball, hun