Property Management Growth with DoorGrow

As the property management industry continues to evolve, it's important to stay up to date on the latest innovations in technology. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with David Normand from Vendoroo to talk about AI's role in the future of property management. You'll Learn [01:29] The AI Revolution [08:47] The Importance of Empathy and Human Touch [22:21] Decreasing the Cost of Maintenance Coordination [32:29] New Features Coming to Vendoroo Quotables "As any property manager believes, we know how to do it the best." "If you're not reading articles and studying up on this, I think that's going to catch you by surprise pretty quickly." "Empathy is the magic lubrication that makes everything better." "Empathetic reflection and empathy is a magical ingredient." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] David: If you're not building AI tools from working with your partners, from being on the ground floor with them and using the data and building tools based upon the data and their pain points and their failures, buyer beware. If somebody's coming to you and saying, Hey, we figured this all out in the lab. [00:00:14] David: Come use it. Yeah. Right. Buyer beware. [00:00:18] Jason: All right. Welcome property management entrepreneurs to the DoorGrow Show or the Property Management Growth podcast. I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive group coaching mastermind for residential property management entrepreneurs. We've been doing this for over a decade and a half. [00:00:39] Jason: I've brought innovative strategies and optimizations to the property management industry. I have spoken to thousands of property management companies. I've coached over 600 businesses. I've rebranded over 300 companies like Bar Rescue for property managers, cleaning up their businesses, and we would love to help coach you and support you and your growth. [00:01:01] Jason: We have innovative strategies for building out growth engines, for building out your operational challenges, for helping you figure out how to get to the next level in your business and one of the cool tools that I'm excited to showcase today with my guest here, David Norman, is Vendoroo. We've had you on the show before. [00:01:19] Jason: Welcome back David. [00:01:20] David: Yeah. Thank you for having me. It felt like years ago, it was only about, I think eight months ago since we did this, so much has changed over the time, so it's great to be back. Yeah, it's great to be back. [00:01:29] Jason: Good to have you. I know you're in the middle of this AI revolution, which AI is just innovating and changing so rapidly. It probably does feel like years ago, so, yeah. Yeah. Yeah. It's been crazy. You guys have made a lot of changes too, so, you even changed your brand name from the last time we had you on the show. Yeah. Which was I think Tulu. Yeah. Right. And so, yeah. So why don't you get us caught up on what's going on 'cause, you know, there's been a lot. [00:01:55] David: Yeah. Yeah. Thank you first of all for having me here today, Jason, and from the entire Vendoroo group of us, which, you know, the team has grown 10 x over the past eight months, which has been awesome. And I just also wanted to start in thanking everybody from what we call our client partners who have jumped in into this great unknown that is AI and is going to be like, how is this going to work in our industry? And so that's really what we've been focusing on the past eight months. You know, it's been a unbelievable journey of both failures, successes learnings and insights. And ultimately we're getting excited here at the NARPM broker owner which is in Denver to unveil Vendoroo. Like this is the coming out party. And so we're super excited if you're going to be there. We have a massive booth that we have set up that we have the ai alliance with other people that are working in the AI space, and I really hope that you guys come over and check it out. I promise this. [00:02:53] David: You'll never see a booth or a display like we have set up. At the NARPM broker owner. So. [00:02:58] Jason: Now I want to go attend it. Yeah. Just so I can see your booth. [00:03:01] David: So, let me put it this way. You may see the robot from the Jetsons walking around the booth walking around the NARPM broker owner, so, okay. [00:03:07] David: Yeah. Rosie? Yeah. You may see something like that. So she'll be vacuuming with her apron? Yeah. She'll be doing a little social engagement. It'll be cool. So, okay. Okay. [00:03:17] Jason: Yeah. Very cool. Yeah, so catch us up on what, like, let's get into the kind of the background and the overview for people that have never heard about Vendoroo and what you guys do and how you got into this. [00:03:29] Jason: Yeah. Give people kind of the backstory. Yeah. [00:03:31] David: Yeah. Tha

As property managers, you know how important communication is. Building solid relationships and creating trust is crucial in the industry, especially when trying to bring on new clients and doors. In this episode of the Property Management Growth Show, property management growth expert Jason Hull sits down with Sam Wakefield from Close it Now to talk about how you can level up your sales game to close more deals at a higher price point. You'll Learn [00:54] Vendor and Property Manager Relationships [09:43] Why You Attract Cheapo Clients [15:33] Building Trust in Sales [21:14] Shifting Perception: It's Not A, It's B [27:43] Learning to Improve Your Sales at DoorGrow Live 2025 Quotables "Truly all that sells is just communication." "The second you start to develop a trend in your life, look internally because you are attracting exactly who you are." "If we don't build the right culture, it's on us as a business owner." "As business owners, we want to not give up big chunks of our life for just money. We want to be able to have something scalable." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] Sam: A lot of times property management companies think all the companies are the same, so they're looking for maybe cheaper, whoever's cheapest, a cheaper price. [00:00:07] Sam: But then what they get is a company that doesn't communicate and doesn't show up when they say they're going to, and it's really the old adage, you get what you pay for. [00:00:14] Jason: All right. I am trying a new platform today. This is Jason Hull and I am a property management growth expert. If you're not familiar with me, I help grow and scale property management companies and I am really good at that. And so our company's DoorGrow and we are the world leaders of growing and scaling property management businesses. [00:00:35] Jason: I've helped thousands of property managers do that. And today my guest is Sam Wakefield. Hanging out here with Sam. Sam, welcome to the show. [00:00:44] Sam: Thanks for having me on, man. I'm glad to be here. [00:00:46] Jason: Hey, good to have you. So, I'm really excited to get into this. We had some really nice dialogue back and forth. You coach. [00:00:54] Jason: Well, I'll let you tell. What group, category of people do you coach and you help with them with sales and closing more deals, so. [00:01:01] Sam: Yeah, absolutely. Yeah. So we do sales training and basically sales systems, whole operation systems within companies, but mostly sales focused for home services. So everything from HVAC, plumbing, electrical, and then even outside of that. Garage doors, or you name it. If someone improves a home, then we help the communication side of all of those companies. [00:01:27] Jason: Got it. So in my industry, property management people would call those vendors. That's usually what they call them. They're like, "these are the vendors." And so we thought it was fun. I went on your podcast, we had this really fun dialogue. [00:01:39] Jason: I highly recommend you go check out Sam's episode with Jason Hull and go check that out. We were going back and forth because we had done a survey each to our audiences, like what's frustrating about HVAC companies and what's frustrating about property management companies. Right. And just seeing the disconnect that existed there. [00:01:56] Jason: Which was interesting. So, before we get into this, I want to read a quick message from our sponsor. This episode's sponsored by KRS SmartBooks. Do you have properties manage, and zero time for bookkeeping headaches? KRS SmartBooks is your secret weapon. They specialize in finances for busy property managers like you, with 15 plus years of real estate knowhow and skills in AppFolio, Yardi, and more imagine monthly reports magically appearing, and zero accounting stress. Sound good? Head to krsbooks.com to book your free discovery call, integrity, quality, and a dash of bookkeeping brilliance, that's KRS SmartBooks, and that's K as in Kansas, R as in Rogers, S as in Sam. Sam. All right, so cool. Now let's get into this. [00:02:45] Jason: So we're going to talk about closing deals, but why don't you give us my audience a little bit of background. How did you get into sales and then starting your own company, helping people with sales, and like, how'd you how did Close it Now come to be? [00:03:00] Sam: Yeah, for sure. Thanks for that question. So, I've spent almost 20 years now in home services. [00:03:05] Sam: Most of my time has been in HVAC. I've done solar. I've done a lot of different trades over the years and, you know, so I launched the Close it Now company in 2019 because I really just recognized a place where there was not a lot of modern training because truly all that sells is just communication. [00:03:26] Sam: You know, it's how do we communicate clearer and in a way where we can educate so somebody can understand, one, what we're talking about,

As a property manager, you're familiar with the uncomfortable shuffle when trying to ensure utilities are set up correctly at move-in. What if you could make the whole process easier? In this episode of the Property Management Growth Show, property management growth expert Jason Hull sits down with the founder of Utility Profit, Zac Maurais, to discuss wires, pipes, and signals: Everything you wish you knew about home utilities. You'll Learn [01:48] How Zac Built a $100 Million Business [07:38] Solving Utility Challenges with a Streamlined Tool [15:54] Using Utility Profit to Make Extra Profit [23:26] Integrations and Frequently Asked Questions [30:20] Take Action on The Things You're Avoiding! Quotables "I think the secret to being smart is just being willing to look stupid." "Done is better than perfect." "Have a bias for action. Get your hands dirty. Do it yourself." " Whatever it is that you think that's holding you back, just start trying to do it." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] Zac: It's almost like we're like taking the Yellow Pages and then putting it online or something. Yeah. I mean, it's kind of a wacky problem that we're solving there. [00:00:08] Jason: So you're single handedly bringing the utility space into the future. So, All right. [00:00:16] Jason: Welcome DoorGrow Property Managers to the Property Management Growth Show. If you are a property management entrepreneur and you want to add doors, you want to make a difference, you want to increase revenue, you want to help others, you want to impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager and you just don't know it. DoorGrow property managers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. [00:00:47] Jason: You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. [00:01:13] Jason: I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show and I'm hanging out today with Zac Maurais. Did I say it right? [00:01:25] Jason: That's right, yes. [00:01:26] Jason: Hey. All right, cool. It's great to have you on the show. So Zac we're going to be chatting today about wires, pipes, and signals, everything you wish you knew about home utilities. [00:01:38] Jason: I think this will be interesting to our listeners because, you know, we get into this stuff as property management people. So, so Zac before we get into that though, give us a little backstory on you. How'd you get into being an entrepreneur? When did you first figure that out, that you maybe were one and then we can get into why you started this business so that you've got going and tell us, tell everybody about it. [00:01:58] Jason: Cool. [00:02:00] Zac: Let's do it. Yeah. So, quick intro myself, I live here in Austin, Texas. I've been an entrepreneur now for better part of a decade and a half. Right out of college I started a business it was actually a food delivery business called Favor. We ended up scaling that business to having 50,000 delivery drivers in the state of Texas. [00:02:22] Zac: So it was the second largest employer in the state. And over the course of building it up over a couple of years, we were doing over a hundred million dollars of food sales a year. So sizable company and we sold that to HEB grocery and yeah. [00:02:38] Jason: And if people don't know, HEB I'm in the Austin area, I'm up in Round Rock. [00:02:41] Jason: But if people don't know HEB. HEB consistently wins the best grocery store awards like in America every year. Like it's always winning. [00:02:51] Zac: It's kind of amazing. I mean, they are an institution. There's so many small towns across Texas where the only show in town, I would kind of say it's akin to like a Walmart or something like that for a national brand that people would be more familiar with. [00:03:04] Zac: Family run business, been around for a hundred years. So it's cool that it had joined forces with Favor. And learned a lot from doing that company. I mean, at the time that we sold it, we had over 140 corporate employees, designers and software engineers and business intelligence people and salespeople. [00:03:24] Zac: So I'm right there with you, Jason, where I like growth. I like growing things and learning about business and learning about new categories. So as I sold it, I was looking fo

The property management industry is no stranger to conferences and in-person events, but have you ever thought about creating an event yourself? In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull discuss the behind-the-scenes of putting on a live event or conference and all the pros and cons of doing so. You'll Learn [04:39] Learning from Past Mistakes and Failures [15:32] Getting Back in the Saddle: DoorGrow Live [21:07] What Goes Into Creating a Conference? [30:31] The Magic of In-Person Events Quotables "I think being able to just connect with people, making sure that people know who you are and what you do, I mean, it's really valuable." "When you've got a room full of people who are in the same sector, in the same industry, there's so much knowledge in that room." "When you're connecting with other people that are like you, that are growth minded and you both share an industry and a share a business model, like it really helps you grow." "Your business is the sum of the five property management business owners you as a business owner are most connected to." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] Jason: When you're connecting with other people that are like you, that are growth minded and you both share an industry and share a business model, like it really helps you grow. [00:00:08] Jason: Your business is the sum of the five property management business owners you as a business owner are most connected to. [00:00:13] Jason: Welcome DoorGrow property managers to the Property Management Growth Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life. And you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. [00:00:42] Jason: You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. [00:01:06] Jason: We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGrow. Now, let's get into the show. All right. [00:01:14] Sarah: Woo! [00:01:15] Jason: So first, you'll have to excuse if I sound a little nasally today, because I have a cold, which doesn't happen often. And I might have given it to Sarah. I don't know. [00:01:25] Sarah: My sinuses just feel weird. [00:01:27] Jason: So. [00:01:27] Sarah: So thanks. [00:01:28] Jason: Yeah. [00:01:29] Sarah: Thanks for that. [00:01:30] Jason: Okay, so. [00:01:31] Sarah: Appreciate it. [00:01:32] Jason: You keep kissing me. I'm not kissing you. Like I'm not trying to get you sick. [00:01:35] Sarah: He's not kissing me. [00:01:36] Sarah: She can't resist. [00:01:37] Sarah: Does anybody believe that? Nobody believes you. Nobody should. [00:01:40] Jason: I'm sick. You keep coming up to me. [00:01:42] Jason: I'm like, you want this? Obviously she does, guys. Obviously. [00:01:46] Sarah: Oh brother. [00:01:47] Sarah: Alright. [00:01:48] Sarah: What a great episode. What a great kicker offered. [00:01:51] Jason: So I might be coughing and I apologize. Alright, so what we're talking about today is we thought we'd give you a little bit of behind the scenes into us creating an event and us doing DoorGrow Live, getting prepped and prepared for this. You know, we put an entire year into getting this thing going and getting this prepared and promoting it, finding speakers. [00:02:15] Jason: And so let's chat a little bit about some of the behind the scenes stuff. [00:02:19] Sarah: Yeah. So one of the things that I wanted to talk about is kind of everything that really goes into it behind the scenes that when you go attend an event, you just don't notice. You just don't like realize a lot of the times, unless you're used to running events. [00:02:35] Sarah: And once you start running an event, go run one event and then you will attend every other event differently. For example, when we go to, you know, Aaron's events, or Funnel Hacking Live, my brain is constantly going, like, operationally, this must be a nightmare. How on earth are they coordinating all of this? [00:02:56] Sarah: It's just insane. Because I know how crazy it is with our conferences, and we don't yet have thousands of people there. We will, at one point. But, man, there's just so much that goes into it. So, If you're ever consi

Why did you decide to own a property management business instead of working for someone else? Did you just want money, or was it something deeper that drove you to become an entrepreneur? In this episode of The Property Management Growth Show, industry growth expert Jason Hull sits down with Rich Walker, Founder of Quik! Forms to discuss adaptability as an entrepreneur and embracing change. You'll Learn [01:55] Entrepreneurial Tendancies from a Young Age [13:49] Reasons for Starting a Business [20:08] Embracing Change and Facing Adversity [30:31] The Power of In-Person Interaction Quotables " You build something people want, they'll pay you for it." "There's no value in worry." "We think we want more money because we think it's going to give us more freedom and fulfillment, but we actually have less fulfillment and less freedom the more money we make." "If everybody thinks they're right, then my beliefs can be just as right." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Rich: What do you get when you have your best work? [00:00:01] Rich: You get joy, you get fulfillment, you get productivity, you get engagement and you get the highest possible outcome from every person on your team. That's why I'm an entrepreneur more than anything else. [00:00:11] Jason: All right. Welcome DoorGrow property managers to the property management growth show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, impact lives, help others, and you're interested in growing your business and life and you're open to doing things a bit differently, then you are a DoorGrow property manager DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management, growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:13] Jason: And my guest today, I'm hanging out with a local Austinite, fellow friend that I know locally, CEO and co founder of Quik! Forms Processing, Rich Walker. Welcome Rich. [00:01:26] Rich: Hey everybody. Really an honor to be here. Jason. Thanks for having me on your show today. [00:01:30] Jason: Yeah, glad to have you. [00:01:31] Jason: So you're doing some really cool stuff in business. And it's been great. We're in a mastermind locally together. And and you're going to be speaking to our audience at DoorGrow Live, you know, for those listening, make sure you get your tickets to DoorGrow Live. And you've written some books, like tell everybody, give us some background on Rich and how you kind of got into entrepreneurism and like, what you do. [00:01:55] Rich: So, well, boy, this could be a long story or I'll try to keep it brief. Look, I grew up very poor. I was the product of a broken household, if you will. And I learned very early on that if you make something people want, they'll pay you for it. It's amazing. So I started my first business at age 12. I took a $300 investment and turned it into over $1,100 in one day at an event. [00:02:18] Rich: And I was stunned. I was just struck with all these people handing me fistfuls of cash to buy my product. And I said, "wow, this is what I'm going to be. I'm going to be an entrepreneur. I'm going to build businesses." [00:02:29] Jason: What was the product at age 12? [00:02:31] Rich: Oh, man. So I should show it to you. I'd have to go off screen to get it. [00:02:35] Rich: But if you know what surgical tubing looks like stretchy latex tubing, and you know what a pen tip looks like, take the pen tip, shove it into the tube, tie a knot on the other end, and then get a garden hose with a cone shaped nozzle and it blows up a long tube of water. Like a squirt gun. Yeah, we called them water weenies. [00:02:52] Rich: Yeah, I made those. Yeah! Yeah. [00:02:56] Rich: So, but imagine before the super soaker came out, what were your options? You had water balloons, hand grenades, you had squirt guns that went five feet, you had the hose stuck to the house and then water weenies, which squirted 30 feet and carried gallons of water on your back. [00:03:13] Rich: So you are the king of the water fights. [00:03:15] Jason: Yeah, and you got a good workout. [00:03:18] Rich: Yeah, amazing. [00:03:19] Jason: How long were these tubes? How long would you cut them? [00:03:23] Rich: The longest cut length would be thre

After working with property management business owners for over a decade, I've realized that the problems they are experiencing tend to be deeper than issues in the business… In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Sam Womack to discuss entrepreneurship, health, and how the two intertwine. You'll Learn [01:57] How stress affects your health [13:48] The impact of oxygen and proper relaxation [17:40] The importance of being able to calm your nervous system [26:10] More health expert insights Tweetables "Everybody's doing the best they can with their current limited access to knowledge and resources." "Don't beat yourself up for when you feel stressed out. Just make sure that before you continue that stress rollercoaster, like find some space to find some peace." "You don't have to like beat all your competitors in a lot of instances, you just need to outlive them. You just need to outlast them." "High performance isn't just how hard you push. It's about how well you recover and regulate." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sam: If you don't find time to balance your nervous system or don't work on implementing tools to balance your nervous system, then you are limiting yourself to lower performance in the short term and decreasing performance in the long term. [00:00:15] Jason: Welcome DoorGrow property managers to the Property Management Growth Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:37] Jason: So DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:21] Jason: Now let's get into the show. Cool. [00:01:24] Jason: And I'm hanging out here with sam Womack. Sam, welcome to the show. [00:01:29] Sam: Thanks for having me on. I'm excited to be here. [00:01:31] Jason: Cool. So Sam we met at a local mastermind here in the Austin area, which is really cool. And for those that know that I run a mastermind for property managers, I also eat my own dog food and believe in getting coaching and learning and growth and everything else. [00:01:52] Jason: And wanted to connect with some people locally and make some friends as well. So, Sam's one of those friends. So, Sam, welcome to the show. And why don't you give people a little bit of background on yourself and what you do and how you kind of. Got into running businesses and doing cool stuff. [00:02:10] Sam: Yeah, no, thank you. First off, I don't do anything near as difficult as you guys. Managing property and tenants, I think is a feat to be held. And so props to all you guys out there crushing it in real estate. I cut my teeth in entrepreneurship starting at a young age. I was charging like 30 bucks an hour to teach old people how to use their computers, you know, tell their life story. [00:02:29] Sam: They'd pay me 30 bucks an hour while they sat there and henpecked. It was pretty ingenious. Fast forward into later on in life when the pandemic hit the business that I was launching just disappeared overnight. The retail died, everything that I've been working on, all the investors pulled out. [00:02:44] Sam: I was left with a few grand in my name and a baby on the way, living in a studio apartment with my wife. Had to figure something out, went into supply distribution, and a couple years later, fast forward, I did about 20 million in revenue as a solopreneur distributing gloves, masks, COVID test kits, etc. [00:03:01] Sam: But throughout that time, I dealt with like a really serious health issue. Stress had kind of overwhelmed me and I ended up with an autoimmune condition in my brain and through the journey of healing that autoimmune condition that was presenting as like early onset Alzheimer's, it was kind of a mystery. [00:03:16] Sam: They didn't know what was happening. I developed a deep passion for finding the root of health and the root of optimization and root of performance. A lot of that came through working with my mom, who's a preeminent physician focusing on anti aging and regene

As a property management business owner, how do you find the best people to build an effective sales team? In this episode of the #DoorGrowShow Podcast, property management growth expert Jason Hull sits down with Bob Lachance, founder of REVA Global, to talk about how you can utilize virtual assistants for lead generation and growth. You'll Learn [01:22] Identifying a Need in the Real Estate Industry [08:53] How to Utilize VAs in Your Business [14:35] Creating a Hiring System in Your Business [19:30] Using VAs for Lead Generation Tweetables "When marketing consistently goes out, what we find is all those leads end up piling up." "Over 70% of all sales never happen on the first touch." "People want to do business with people they see, feel, touch, and like." "Property management can definitely be death by a thousand cuts." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Bob: Virtual assistants are a big part of anyone's business. In my opinion today, I think you got to start looking at that because small businesses, a lot of times, especially when we start, we are on a tight budget. [00:00:12] Jason: Welcome DoorGrow property managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager DoorGrow property managers love the opportunities daily variety unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:10] Jason: Now let's get into the show. And today's guest is Bob. Do you say Lachance? [00:01:18] Jason: Lachance. Yep. Lachance. [00:01:20] Jason: I nailed it. All right. So Bob, great to have you on the show. And, Bob, you are helping people discover the top marketing channels that can maximize lead generation when working with VAs. And so we're going to chat a bit about that today before we get into that, tell everybody a little bit about you, how you got into entrepreneurism and what led you to what you're doing now. [00:01:43] Bob: Yeah. So right now I'll just start right now. I have a real estate investment company as well. And I have a virtual assistant staffing company, so I use my VAs in my own business. So I have a rental portfolio as well as a buy sell fix flip company here in Connecticut, doing a couple of different states, but I started back about 20, 21 years ago now back in 2004. [00:02:06] Bob: I played professional hockey prior to that for eight years and then got into real estate. And you know, from real estate, helped start an education program while I was, you know, working on properties. I did a lot of, you know, fixed flip wholesaling, all that kind of good stuff. This is, again, I'm dating myself, but this is back in 2004. [00:02:25] Bob: And through the process, when I helped start this education company there was a huge need in the industry, just like you, right? You see a need out there. And I'm a lot like you on that side of it, helping people and figuring out, you know, where they could. Create passive income or income in general. [00:02:42] Bob: So, during the coaching program, while I was in it, I realized there was a huge need. Majority of the students that I coached didn't have the time to actually put into their real estate business because they were either working part time or full time. They just needed to, you know, they needed help. And for years, upon years, I was looking for a solution for that. [00:03:01] Bob: Whether it was a product I didn't know back then, again, this is going back from 2007 to 2013. I didn't know there was any services out there, like what virtual assistants were. And then I got introduced back in 2013 what a virtual assistant was. You know what this could help my business So I hired my first one and then light bulb went on like, you know what we could turn this into a business I could take the back end of what it helps create which is the real estate education company And our students could use it to help them grow their business help scale help, you know, get your time and freedom back. So launched it in 2014 and then fast forward today you know 10 years later i've been in business for a while and I also have lik

In a world where your potential clients are constantly inundated with marketing content, how do you create trust and ensure your property management business sticks out? In today's episode of the #DoorGrowShow, property management expert Jason Hull sits down with Dan Lievens, Founder of Share One, to talk about the benefits of collecting and utilizing client testimonial videos. You'll Learn [01:56] Getting Started as an Entrepreneur [08:41] The Impact of Social Poof and Positive Reviews [15:39] How to Ask Your Clients for Video Testimonials [24:53] Handling Objections and Retaining Clients Tweetables "Marketing is always evolving as well. Like it's not like you learn to do it once and then you're done forever." "If I say it, no one believes it because it's my business, but if my clients say it, that's the ultimate social proof." "The ability to be able to create human connection in any marketing or any business, I think is absolutely critical today." "A lot of people think, "Well I have a skill in doing something. Maybe I could start a business doing that thing," but the skill is the technician-level work." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Dan: Even if you have a solid business model, like property management, for example, which is obviously needed you know, how do you communicate that? [00:00:06] Dan: How do you attract the right people? And so it's a constant exercise of being able to put yourself in a position of your customers. [00:00:15] Jason: Welcome DoorGrow property managers to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager DoorGrow property managers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management, growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. All right. My guest today is Dan Lievens. Dan, welcome to the show. [00:01:23] Dan: So glad to be here and looking forward to meeting your amazing community here. Thank you. [00:01:29] Jason: Awesome. So Dan and I, we met at a local mastermind in the Austin area, which is really cool because I need more friends and I was like, how can I meet some? I'm in all these different masterminds, but I'm like you're traveling all over the US I'm like, I don't get to hang out with any of these people that often. So yeah, so I joined a local one and there's some really cool people in that group, which is really awesome. [00:01:53] Jason: So Dan's one of them and Dan, why don't you give us a little bit of background on yourself as an entrepreneur and then we'll get into what you do. [00:02:02] Dan: Yeah, absolutely. So, this is actually my 12th business and in a variety of different industries from technology to health and wellness. [00:02:12] Dan: And my last big venture was opening up coworking facilities in the Philadelphia area. So I was one of the first people to open coworking facilities there and basically catering to startups and small businesses. And we very quickly became a business incubator and a business accelerator and supporting, you know, small startups and getting going right? [00:02:35] Dan: And what I noticed pretty quickly was there is a pretty high rate of failure, and the rate of failure was primarily due to not necessarily the idea of being bad but more the lack of the ability to communicate the value proposition. So that's when I kind of pivoted and said, "Hey, how can I continue growing my impact and helping these folks?" [00:02:56] Dan: That's when I started getting into marketing, really helping them be able to communicate a little bit better in terms of why they do what they do and really meeting the clients where they're at. And so we started getting into video production and pre pandemic, we had a huge video studio with audience, live audiences and all sorts of recording stuff. [00:03:18] Dan: And then the pandemic hit and that's when we kind of realized that, "Hey, at the end of the day, yes, fancy videos are good to have, but what's really going to help people move the needle is social proof. So how can we create a service for businesses to be able to leverage soci

Things don't always go as planned in life and in business. It's important for property management entrepreneurs to be able to roll with the punches. In this episode of the #DoorGrowShow, property management experts Jason and Sarah Hull discuss a recent experience where they were forced to pivot and adapt over and over again. You'll Learn [01:58] The Original Plan [05:31] How a Winter Storm Distrupted a Business and Family Trip [08:52] Moral of the Story: Be Prepared [11:08] Your Plan is Not Always the Right Plan for You Tweetables "Moral of the story is be prepared." "This is how businesses work. Your best plan is sometimes going to fail and you're going to have to come up with a new way of doing it and you're going to have to adapt." "There may be a reason that things are not going the way that you wanted them to go right now." " The only time that you won't have your breakthrough is if you quit." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: There is a bigger plan out there for you, and there may be a reason that things are not going the way that you wanted them to go right now. [00:00:09] Sarah: There may be a reason that you're not experiencing the results that you thought that you would at this stage in the game. [00:00:17] Jason: Welcome DoorGrow property managers to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:35] Jason: DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:54] Jason: At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason Hull and Sarah Hull. Now let's get into the show. Alright. [00:01:16] Jason: So, today we are recording this episode at, what time is it now? [00:01:22] Sarah: It is almost midnight. [00:01:23] Jason: It is late. On Monday. And this will go live or be streamed later. And so if you're watching this, thanks for watching. And we're not actually like real time live at this moment, but it's because we had to change things up and make different plans. [00:01:42] Sarah: Live in the moment, we're probably still in the car. [00:01:45] Jason: Yeah, so we will be driving tomorrow during our podcast episode. So we wanted to record this episode real quick so we can get one out. And in today's topic, we're just going to share a little bit of our adventure. And, you know, the moral of the story will be things don't always go according to plan. [00:02:03] Jason: So. [00:02:04] Sarah: Sure don't. [00:02:05] Jason: Alright, so, where do we start? [00:02:08] Sarah: Alright, well, let's do quick synopsis. Where are we right now? Ohio, I think? I'm pretty sure we're in Ohio. [00:02:15] Jason: I think so. [00:02:16] Sarah: I think it's Ohio is the right answer. So, we've been to, in the last few days, we left on Friday, we've been to Texas, we've been to two days in Tennessee, we accidentally went to Kentucky, now we're in Ohio, tomorrow we're going to Pennsylvania. [00:02:30] Sarah: So, I think that's five states. Five states in five days. It's a great time. So, we're driving from Texas to Pennsylvania. It's supposed to be a straight shot, up like this. And it's this crazy record breaking winter storm, and we're driving through some of that. We're missing the big part of it. [00:02:51] Sarah: So we had to adjust our route. So our plan, this was our plan, was to leave on Friday. We're going from Texas to Memphis, Tennessee. Then the next morning, we were going to go to Graceland. We did do that, and then we spent some time in Nashville that evening. And then from Nashville, we were going to go to Morganstown, West Virginia, and then from there, drive into Dallas, Pennsylvania. [00:03:18] Sarah: So, Friday, Saturday, Sunday, we were supposed to get to Pennsylvania on Monday, which is tonight, we are not in Pennsylvania. We are, I'm pretty sure, somewhere in Ohio, past Akron. And where, what's the name of this? [00:03:32] Jason: Youngstown. [00:03:33] Sarah: Youngstown, near Youngstown. That's where we are, right now. And so that was our plan. And then because of this crazy storm, we were leaving Nashville. We left Nashville. Roads were fine. Then all

It's already 2025! What goals do you have for the year for yourself? For your property management business? In this episode of the #DoorGrowShow, property management experts Jason and Sarah Hull discuss their goals for 2025 and how they will impact property management business owners. You'll Learn [01:36] DoorGrow's Yearly Planning and Goals [07:30] DoorGrow in-Person Events in 2025 [13:05] The Future of Property Management: DoorGrow Live 2025 [16:11] DoorGrow's Commitment to Rescuing Dogs Tweetables "Strategic time invested in the business is what actually grows businesses." "Most of y'all are focused so heavily on the tactical, the day-to-day tasks that just come at you and the business isn't moving forward." "Broke people often have a broke mindset." "You can do it. You just need a really good plan." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: Most of y'all are focused so heavily on the tactical, the day to day tasks that just come at you and the business isn't moving forward. [00:00:09] Welcome, DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:27] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:47] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts property management growth experts Jason Hull and Sarah Hull the owners of DoorGrow. [00:01:07] Now, let's get into the show. All right. [00:01:10] So today, we're going to be... [00:01:12] Sarah: It's new year's eve! [00:01:13] Jason: It's new year's eve as we're recording this episode. So those of you watching us live, happy new year's. And those of you that are not, then I hope you had a happy new year, and you didn't like drink too much and you are like ready to go for the new year. [00:01:28] So we're going to be talking about the new year. What are we going to chat about today? [00:01:33] Sarah: I thought we were going to talk about where we want to go. [00:01:36] Jason: Yeah. So we're going to tell you a little bit about what's up with DoorGrow. We do our annual planning in the middle of the year. We offset it by two quarters. [00:01:45] We find that to be a lot more effective. So we actually coach our clients to do the same. Why? Because this time of year, everybody's a little bit too focused on other stuff, holidays, family, all good things, right? And not as focused, maybe, on the business. [00:02:00] Sarah: Can you imagine if today was the deadline for all of your big annual goals? [00:02:05] Like, man, we gotta do that one thing! Today's the last day. Hard push, guys! Everyone's like, "..." [00:02:10] Jason: Or just even this whole month of December or even like Thanksgiving time. Like just trying to push your end of the year goals and trying to achieve as a team, your team are like, "cool. I'm glad you are motivated, Mr. Business Owner, but..." [00:02:24] Sarah: "I'm taking two weeks off for Christmas, and I'm off for Thanksgiving, I'm taking time off for Christmas, I'm taking time off for New Year's." [00:02:31] Jason: "That's cool, you want to hit that end of the year revenue goal, or sales goal, or whatever your goals are, but I need to figure out what to get my Aunt Susie for Christmas, and who's bringing what for Thanksgiving." [00:02:43] Sarah: "I'm cooking, and I'm cleaning." [00:02:44] Jason: And, "what party am I going to for New Year's? Who am I going to kiss at midnight?" Like, it's hard stuff. That being said, some of the goals we have for 2025 I think one of the things we've really put a lot of attention into over the last three, four years, maybe even longer is just making our program better and better. [00:03:05] We've just added a lot to the program, like focusing on decreasing churn, keeping our coaching clients longterm improving systems. We just rolled out some cool stuff, our client workbooks. What are some of the things we've done in the last year? We rolled out this new Accountability Sales Tracker. [00:03:19] We rolled out, you know... [00:03:20] Sarah: all kinds of client workbooks content... [00:03:23] Jason: new courses, [00:03:23] Sarah: operations revamp. [00:03:25] Jason: DoorGrow, we g

Many property management business owners out there struggle with having a bad brand, bad pricing, cheapo clients, a lack of confidence, and more. In today's episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull sit down in-person with property manager and DoorGrow client, Kelly Rafuse, to talk about her journey with property management. You'll Learn [04:53] How to Be Picky with the Clients You Bring on [10:59] Overcoming the "Hustler" Mindset [15:04] Choosing an Effective Brand [21:07] Cheapos, Normals, and Premium Buyers Tweetables "As you live and you grow in this business, you learn what makes money and what doesn't." " The more confident you are, the more some of these… difficult personality types will kind of abdicate and allow you to lead them." " It's better to be at the top than to be competing with the garbage at the bottom." " Need is scarcity, need is starving, and need is survival." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Kelly: You know, as you live and you grow in this business, you learn what makes money and what doesn't. And I learned how to manage property the hard way. [00:00:07] Jason: But you learned it. [00:00:08] Kelly: Yes. [00:00:10] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives. And you're interested in growing in business and life. And you're open to doing things a bit differently, then you are a DoorGrow property manager DoorGrow property managers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. [00:00:37] You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason Hull, founder and CEO of DoorGrow, and Sarah Hull, the co owner and COO of DoorGrow. And now let's get into the show. [00:01:13] So our guest today, we're hanging out with Kelly. Kelly, introduce yourself. [00:01:17] Kelly: Hi there, my name is Kelly Rafuse with Crimson Cape Property Management in Wilkes Barre, Pennsylvania. [00:01:22] Jason: And you have a really nice logo. Where'd you get that really nice logo? [00:01:25] Kelly: It's this little mastermind I joined called DoorGrow helped me with that. [00:01:29] Jason: And it's, I was saying, I think it's cool because it's like you are flying right there. [00:01:33] It's like, it like reminds me of you. [00:01:37] Kelly: Well, yeah. I had this Marvel Comics stud fetish, so. [00:01:41] Jason: Yes. Okay. You're the Marvel comic gal. All right. So really excited to be hanging out. We're actually in Pennsylvania because this is kind of the neck of the woods Sarah grew up in and managed properties nearby and you manage properties in a neighboring market and so. [00:01:59] The same market. The same market. She, yeah. Exact same market. [00:02:02] Sarah: I left and she has the market. [00:02:05] Kelly: While you were here, I was just managing my own portfolio. [00:02:08] Jason: Oh, okay. [00:02:09] Kelly: And people were coming to me to manage theirs, and that's how I got into this mess. [00:02:15] Jason: Yeah. Well, give us a little more background on you, Kelly. [00:02:18] How'd you get into property management? [00:02:20] Kelly: Oh, well, I started off as a real estate investor. You know, buying homes out here in Northeast PA. It's a very good place to invest in property. Cash flow is, I mean, I think cap rates were like 12 percent when I got in. So, I mean, it was huge, and honestly, I was trying to replace my income because I'd gotten as far as I could go in my former career, you know, hit a huge glass ceiling, and realized that, you know, real estate was probably my ticket to freedom. [00:02:45] Jason: What was your former career? [00:02:47] Kelly: I was on the radio. [00:02:48] Jason: Yeah, okay, you've got a great voice for it, so. [00:02:51] Thank you very much. [00:02:53] Yeah, so you were doing the radio. [00:02:54] Kelly: Yeah, so I actually got into this market, and I liked it here. I actually, I did my two years and then moved to a bigger market. I was in Hartford, Connecticut for a while. [00:03:03] And then an opportunity to come back presented itself. And I came back because I genuinely like the area. And you know, the inexpensive real estate was an attraction. And then My husband and I got into investing in properties. We built up quite

Even with all of the property management software and tools breaking onto the scene lately, it seems that some entrepreneurs are still identifying gaps they could potentially fill… In today's episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Eric Nelsen of Walkthroo to talk about a new maintenance solution in development for property managers and vendors. You'll Learn [03:36] What is Walkthroo? [08:43] Developing Software and Utilizing AI [16:52] Getting Time Back with User-Friendly Tools [23:02] Get in Touch with Walkthroo Tweetables " It's a lot easier to make changes to software when you're smaller and you're getting things started and you're doing it in the right way." " Time is probably the biggest benefit we provide." " Vendors in a lot of situations end up being the eyes, ears and hands for the property manager." " User experience is a big deal when designing software." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: It's a lot easier to make changes to software when you're smaller and you're getting things started and you're doing it in the right way. Once it turns into a giant beast and it's old, then it's really difficult. [00:00:11] Welcome DoorGrow property managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:52] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:12] Now let's get into the show. And today I'm hanging out with Eric Nelson of Walkthroo. Eric, welcome to the DoorGrow Show. [00:01:21] Eric: Thanks, Jason. Glad to be here. [00:01:23] Jason: So Eric I would love to first get into your background. And my wife's chiming in saying I need to remember to promote DoorGrow live today, so I'll just do that right now real quick, and then we'll get to you, Eric. So if you are a property manager and you're watching this make sure you get tickets to DoorGrow Live like this is the most contribution focused, holistic property management conference in the industry. [00:01:44] We do things very differently. "There's heart" is kind of the feedback we get from others. People cry at our events. Like it's really awesome. It's going to be at the Kalahari resort here in Round Rock, Texas. And get your tickets right now. They go up in price over time. So head on over to DoorGrowLive.Com and get your tickets and be there. We've got sponsors. We've got cool speakers. It's going to be awesome. And DoorGrow magic is there. You're going to learn about growing your business from Sarah and myself and we'll help you out. All right, cool. Shameless plug inserted. [00:02:20] Now, Eric, I would love to get into your background. [00:02:23] You know, we hung out briefly in in Austin you came out and got to know each other a little bit, but I want my audience to get to know you share a little bit about How you kind of got into entrepreneurism, how you got into this. So tell us a little bit about your background. [00:02:37] Eric: Yeah, sure. Sure. I grew up in Houston, Texas kind of came up through the finance world. So I spent about 10, 15 years in finance, went to grad school at Rice in Houston, and I just couldn't walk down the finance hallway. I saw the entrepreneurial professors down a different hallway, really wanted to kind of do my own thing. [00:02:55] So you know, stayed in finance for a couple more years and got into the pharmacy business. And through that business, I got exposed to IT technology and building software to kind of run our pharmacies and improve our ops and, and run those companies. And then a good friend of mine in Shreveport Springs, Texas was is a general contractor and said he works with these property managers and they, he does a lot of maintenance for rentals. [00:03:20] And he said, "yeah, Eric, I want to take on more business, but I can't keep track. There's so many little jobs. There's so much communication going on, text, emails, phone calls. You've got a software background. Can you help me?" And so that's, what's re

When moving from being a solopreneur to having a team, a lot of entrepreneurs struggle with hiring high-quality team members, creating accountability, and streamlining processes. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with award-winning coach and author Kon Apostolopoulos to talk all about unlocking your team's potential. You'll Learn [04:16] Hiring for Competance [12:48] Leadership and Building a Team [29:19] Developing Team Members [49:42] Tough Love as a Business Owner Tweetables "They say the two most important days in your life are the day you come into this world and the day you figure out why." "They all have their strategies, their business plans, but one thing for sure is that if they don't have the right people in place to execute those plans, they're not even worth the paper they're written on." "If they're hiring for competence, it's probably a step up, because in most cases, people are hiring for a pulse." "You can teach people the technical skills. You can't teach attitude. You can't teach certain behaviors. You can't teach integrity." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Kon: When we are appreciated, we always give more than what is expected of us. So when you are looking at it, build your team around that principle. Show people that you value them. Don't just say, you know what, you get a paycheck, don't you? This is why I brought you on. Do your damn job. [00:00:16] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow property manager DoorGrow property managers, love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:18] Now let's get into the show. [00:01:21] All right. I, my guest today is coach Kon. So Kon, how do you say your last name? I want to make sure I don't mess it up. [00:01:29] Kon: Wow. Well, first of all, thanks for having me, Jason. Last name is Apostolopoulos. It's as simple as it looks. [00:01:37] Jason: Man, that is fun to say. Apostolopoulos. [00:01:39] Kon: It rolls off the tongue. [00:01:40] Jason: Yeah. The closest thing that might be as fun was the Snuffleupagus. [00:01:45] Kon: It's inspired from that. [00:01:47] Jason: Okay. All right. We'll go, you know, all great ideas have an origin. All right. So Kon, we're going to be chatting a little bit today about the keys to engagement, resilience, high performance, unlocking team potential. [00:02:02] So before we get into that, I'd love to get a little bit of background on you. How did you get into doing coaching and you know, kind of share your origin story. [00:02:12] Kon: Wow. Okay. So let's kind of take a look at this. First of all, I'll start with one of my favorite sayings. Because I do feel blessed. [00:02:19] It is the season for that kind of a feeling. You know, they say the two most important days in your life are the day you come into this world and the day you figure out why. And so to me, I have always gravitated towards being a coach, being a teacher, being a leader, stepping up and taking responsibility. [00:02:38] And so that's kind of shaped my life. Being the firstborn in a Greek household and the firstborn male at that. It's one of those situations where, Inevitably, you're thrust into that role, but I gravitated towards it, and I found myself, regardless of which industry I've been working in, everything from the military to cruise ships, from restaurants to call centers, from construction to coaching little kids' soccer, I've always been in a situation where I found myself in the role of coach, teacher, leader. You know, I've worked for large corporations. I've had my share of corporate where I've cut my teeth and I've learned a lot of the business secrets and the things that I needed to get. And in the last 12 years, I've hung my own single shingle and been in a situation where I've been able to help clients and transfer three decades of knowledge of managing talent, of being able to build engaged and resilient teams and helping them no

These days, you aren't limited to the area your business is located when looking for great team members. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Laith Masarweh from Assistantly to talk about how hiring VAs can help you scale your business. You'll Learn [01:34] Creating an Offshore Talent Acquisition Company [09:38] Importance of a People Process [16:11] Virtual Executive Assistants and Operators [24:57] Finding Your Unicorn Tweetables " Having community and good compensation definitely is going to allow you to attract and have the best people." " If you are operating your business, you are not growing your business." " When you have good people, they help other good people grow." " The bottleneck is you." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Laith: When you have good people, they help other good people grow. [00:00:03] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:23] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management, growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:04] Now let's get into the show. [00:01:07] All right. So my guest today is Laith. Laith, tell me how to say your last name. So I don't butcher it. [00:01:13] Laith: It's all good, man. It's Masarweh. [00:01:15] Jason: Masarweh. All right. Laith Masarweh. And awesome to have you here on the show. So in this episode, we're going to dive into the power of offshore talent, explore how businesses from startups to fortune 500s can unlock exponential growth. [00:01:31] And you run a company called Assistantly. Which I've heard great things about. You came highly recommended by one of my mentors, Sharran Srivatsa a, who runs a multi billion dollar real estate company called Real. And so tell me like a little bit about your background. [00:01:48] How'd you get into this? How did you get into entrepreneurism? [00:01:51] Yeah. [00:01:54] Laith: I mean, I think I always had the entrepreneur inspiration since I was a kid. My dad always had like a small business that he was running and, you know, it made me want to be an entrepreneur from a young age. [00:02:03] He used to have me working in the grocery store shop since I was eight years old and it was cool to kind of develop, I guess, my like interpersonal and just learning more about the business at a, you know, such a young age and, you know, I knew I wanted to start my own business. I didn't know what I wanted to start it in. [00:02:18] Of course, you know, I attended Chapman University. I went to the business school. I thought I was into like virtual reality and tech. Didn't really know what my fit was. Got into corporate after college. I knew that wasn't a fit, even though I tried it. Didn't really work very well and then I started a real estate marketing company here in Orange County, California where we help agents, brokers whether you're residential, commercial, property management you know, we just have done what's like real estate marketing needs and during the pandemic, we got extremely busy and You know, we couldn't, there's too much demand and our team was super small and somebody was like, Hey, you should hire a virtual assistant. [00:02:53] And I thought that was like an AI robot and I didn't understand what that was. And I never learned about offshoring in college or any of that kind of stuff. And I got introduced to somebody thought she was local. She ended up being in the Philippines. I was like blown out of my mind because I've actually been working with her for years thinking she was in Irvine, California, but she was actually in the Philippines the entire time. [00:03:12] Our time I had, you could not tell any difference. And then I kind of got the spark in my head and I go, man, I work with so many real estate professionals, you know, and they're always asking me for help, whether it's administrative or operations or marketing. And I, you know, when I asked this girl, Hey, how many people are highly sk

As entrepreneurs, we have the ability to make a difference in the world and in those we serve by aligning our In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Ryan Pineda, real estate investing expert and author of The Wealthy Way to talk about real estate, business, and faith. You'll Learn [01:34] Getting Started in Entrepreneurship [08:07] Faith and Business [17:16] Having Impact as a Business Owner [29:50] You are What You Consume [45:35] Don't Wait to do the Work Tweetables "There's no more efficient business model for positively changing the world than business." " When you start becoming process-driven more than results-driven, your life changes." " We should expect things to be hard and worth it." " You are what you consume in all areas of life." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: There's so much wisdom in there and if you can at least just be willing to extract wisdom wherever you can find it, then you're not an idiot And so at least start there, everybody listening, just look for wisdom, be a seeker of wisdom and look for the things that are better and higher. [00:00:16] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:34] DoorGrow property managers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:54] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:13] Now let's get into the show. [00:01:17] So my guest today, I am honored to hang out with Ryan Pineda. Ryan, welcome to the show. [00:01:22] Ryan: Hey, happy to be here. Good to see you. [00:01:25] Jason: So Ryan, I'd love to kick things off by getting into your background of how you kind of got into this journey of entrepreneurship. But before we do that, your company's called Wealthy Investor, right? [00:01:36] Yep. And you've worked with a lot of real estate investors. My target audience listening to the show are usually the vehicle or the support mechanism for a lot of investors. I think the audience would be interested in hearing a little bit about how you got kind of started into entrepreneurism first of all, and then maybe how you got into real estate. [00:01:57] Ryan: Yeah, I'll give the quick story. You know, I never wanted to get into real estate or entrepreneurship. I was a baseball player growing up and that was all I wanted to do. I was grateful and thankful that I was able to actually do that. You know, I ended up getting drafted by the Oakland A's and got to play professional baseball for eight years. [00:02:15] But, I didn't get paid much in the minor leagues. I never made it to the bigs. I was making 1200 bucks a month. And so I had to make money elsewhere. And that's what led me in entrepreneurship. You know, I got my real estate license in 2010. Yep. And, you know, so I've been in the game for about 15 years now. [00:02:32] And, you know, I've seen a lot. You know, started as an agent and hated it. My mom was actually a property manager. I didn't tell you that. So, I watched her do that for a little bit while being an agent as well. So she was an agent herself, but you know, watching her, I had no desire to be an agent or do anything in real estate because when I got in in 2010, she had just lost everything. [00:02:53] You know, and she's like, you need to get like a safe job. You need to get something that has a salary and a pension. That was literally her advice. Well, and I was like, yeah, maybe, I don't know. Hopefully this baseball thing works out. But while I'm playing, I can't get that. So I'm going to have to do something. [00:03:11] So anyways, I become an agent. Hate it. Do it for a few years. Ended up getting into other weird things. I started flipping couches. I was a substitute teacher. I was just doing anything that could make a buck on the side. And then eventually that led to flipping houses in 2015. [00:03:27] And that was when I, for the first time, started to make some real money. And yeah, I mean, by my third year, I had made, you know, I became a millionair

Many of our property management business owner clients are focused on hiring or restructuring their teams right now. In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull discuss the most important parts of the hiring process and offer a little bit of "tough love." You'll Learn [04:39] 1. Finding the right person for the role [11:04] 2. The importance of training your new hire [24:41] 3. Implementing accountability for your team [30:20] Review: what does the initial training period look like? Tweetables "We need to be clear on what results we're expecting." "Any ambiguity or fuzziness, then you're going to get fuzzy outcomes." "You cannot ever hire somebody and just say, "now my problems are solved." They're not solved yet." "If you skip onboarding or if you don't have a very solid onboarding and training process, it's going to cause just so much friction." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: You cannot ever hire somebody and just say, "now my problems are solved." They're not solved yet. [00:00:09] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently than you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners, and their businesses. [00:00:53] We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGrow. Now let's get into the show. [00:01:11] Sarah: All right. [00:01:11] Let's do it. Before we do anything, we have an announcement for those of you that have not yet heard. Our foster dog Hans has been officially adopted. So we didn't do a podcast since he was adopted. So this is our first podcast that we don't have Hans kind of hanging out in the background. And I miss his little face, but he has an amazing family. [00:01:32] Jason: I miss Hans. I don't- [00:01:35] Sarah: love him so much. [00:01:37] Jason: I don't miss him chewing my stuff in my office, but I do miss his little face as well. All right. Yes. Yeah, so he's adopted All right So the topic today and if you want to check that out, you can go to doorgrow.Com right at the top. There's dogs click on that see all our stories. Maynard got adopted. [00:01:55] Sarah: Maynard is adopted. Yeah, he now lives in California. [00:01:59] Jason: This dog was like on death's door multiple times. Well, many times. Now he's living it up with a wealthy dude. [00:02:06] Sarah: Who just fell in love with him. [00:02:07] Jason: Guy in California. [00:02:08] Sarah: Maynard just captured his heart, loved him so much and wanted to provide him an amazing life, so. [00:02:15] Jason: He's got a new name. [00:02:16] Sarah: He's Bodhi. [00:02:17] Jason: Bodhi. [00:02:18] Sarah: Bodhi. So he's now driving around in a convertible in California. That's one of the pictures they put on there. Oh! [00:02:25] Jason: All right. So [00:02:25] Sarah: Maynard has a great life now, too. [00:02:27] Jason: So you can check that out at doorgrow.com/dogs. All right. So our topic today that we're going to be chatting about you said that it came up a few times in You know this week with some of our clients dealing with some new team members We've got we're doing helping a lot of people with hiring right now. [00:02:45] Sarah: Oh my goodness so many. I built so many DoorGrow Hiring accounts in the last week. [00:02:49] Jason: Yeah, so we're setting up this hiring mechanism and machine and system so that people can have some consistently good hires. But that brings us to kind of the next challenge. So what have you been hearing? [00:03:00] Sarah: Okay, so one client asked me, he's about to hire. [00:03:05] He's going through the hiring process. So he doesn't have anybody lined up yet, but he's It's about to start this whole process. And he had asked me, "Hey, what about expectations for when they start when they come on?" And specifically this is a BDM. The second instance of this happening this week is a client who has already hired and his BDM is now about 60 days in. [00:03:31] And he sent me a message yesterday and he said, "Hey, listen, I really need to talk with you before the

How do you figure out the most accurate market prices for rents on your properties? In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Nathan Jackson from RentFinder.ai to talk about how you can level up your listing game. You'll Learn [01:24] The creation of RentFinder.ai [05:06] An AI tool for finding rent prices [09:17] Making the switch from one tool to another [13:00] Customizability and integration Tweetables "You come up with something cool and you show it to your friends, then other people are going to want it." "You can either have it done accurate, cheap, fast, but you can't have all three." "I think early adopters to it are going to reap a lot of rewards and a lot of benefits financially and otherwise." "Once the entire world catches up, you know, and adopts these things, then it can be a bit more competitive, a bit more of a challenge." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: I think early adopters to it are going to reap a lot of rewards and a lot of benefits financially and otherwise. Once the entire world catches up, you know, and adopts these things, then it can be a bit more competitive, a bit more of a challenge. [00:00:14] Welcome DoorGrow property managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:32] DoorGrow Property Managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not. Because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:14] Now let's get into the show. So today I'm hanging out with Nathan Jackson. Welcome Nathan. [00:01:22] Nathan: Hey, thanks for having me. I really appreciate it. [00:01:24] Jason: So Nathan, is with RentFinder.ai and so Nathan, before we get into talking about RentFinder, which I think is a super cool tool. I've gotten to take a look at it, play with it a bit. [00:01:36] I want to get into the audience hearing a little bit about your background. How did you get into playing around with property management related stuff. What's your history here. [00:01:47] Nathan: Yeah. so my background is really you know, kind of growing up as a kid, technology was kind of my life, the most important thing to me. [00:01:52] But as I got towards that age for college, I was more interested in the finance side of things. So I went to school to get a degree in finance and investments. I lived in Manhattan for a little while, and then I also ended up starting my workout for a property management firm doing data analytics. [00:02:07] That was kind of the first thing I started doing. And when I got in the door, it was one of those things where I just slowly started gravitating more towards the data analytics and technology at the same time. And as the company I was with called ONEprop got acquired ultimately by a company that rolled up into HRG, I kept being more on that analyst side role, but then also doing more with automation technology. [00:02:28] And that entire side of the business you know, obviously the space, even five, six years ago was very immature from a tech side. And so I saw all sorts of opportunities to kind of get into that space. And then after being with the company that was acquired by HRG I came over to a company called Specialized Property Management and that's where I've been for about five years. [00:02:47] And then I've been leading all of our technology efforts here at Specialized Property Management. So even with the background in finance, I kind of gravitated back towards my roots, which is tech and all that space. So that's what I've been doing here. We've been building software internally, building sort of, integration type stuff and all sorts of cool tools here at Specialized. [00:03:04] And then RentFinder was born out of Specialized. So it's kind of where we are today. [00:03:08] Jason: Got it. And so I know Chuck Thompson and he's, is he CEO of Specialized or? Yes. Yeah. He's CEO. Yeah. So He used to be part of the RPM franchise and he was a client of mine and helped him with websites and, you know, some other things early on. [00:03:28]

Those who listen to this show likely either manage or invest in rental properties. There are several different types of real estate to choose from, but have you ever considered self-storage units? In today's episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with the "OG" of self-storage real estate investing, Scott Meyers to talk about an opportunity to invest in real estate without the common challenges of residential properties. You'll Learn [01:22] Switching from residential investment properties to storage units [08:35] Investing in self-storage without the management [12:15] Pros and cons of self-storage [14:51] Self-storage education Tweetables "When you have just a hammer, everything looks like a nail." "Be honest with yourself, and sometimes the best cook in the world can't fix a broken recipe." "Once you get behind in habitational real estate and rental real estate in general, you know, it takes double the effort to get caught back up again." "The more valuable you are to your property management business the less valuable your property management business is to everybody else." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Scott: Self-storage really found me instead of me finding self-storage. Which I just felt it's a simple, predictable business model that you can replicate over and over again without as many moving parts and that human factor. [00:00:11] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:28] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:09] Now let's get into the show. All right. So. I'm hanging out here with Scott Meyers. Welcome Scott. [00:01:18] Scott: Thanks. And so good to see you again. How are you? [00:01:20] Jason: Good. Good. It's good to have you. So, why don't we get into your background, how you kind of into this, but Scott, you're a self storage investment expert. Is that fair to say? [00:01:33] Scott: That's fair to say. They call me the OG in self storage now. And I guess I can step into that role. [00:01:38] Jason: All right. The OG, the original gangsta. All right. So tell us a little bit how you got into this. [00:01:44] Scott: So like many people got into real estate by buying one single family rental house. Of course, this is a back a little ways now back in 1993, I bought a single family house. with an assumable VA mortgage on it. So I took out a home equity loan from my own home and bought this one, no money down, just like Carleton Sheets, the other OG in the real estate space taught me how to do. And so I bought that house, we rehabbed it to refinance it, rented it out. [00:02:11] So the BRRRR method before everybody called it the BRRRR method. And then we went out and bought two more. And then that turned into four, six, eight, and my wife and I got married along the way and brought my wife into this hobby. I was working for a fortune 500 company at the time, and this was really just to supplement retirement until it kind of took on a life of its own. [00:02:29] And that was because in 1999 with the dot com crash, when all of our tenants were then able to buy a house shortly after that, because the presidential administration at the time reinstituted the Community Reinvestment Act and allowed anybody who could basically fog a mirror to buy a house while all our tenants left and they were doing so. [00:02:49] And so at that time, we were now rehabbing a second time so that we could sell our houses just to be able to keep up with what the market trend was at the time. Well that just about broke us. And so we decided then to get into multifamily and all we needed to do was get some economies of scale, work a little harder, work a little smarter, and we'll make this all happen. [00:03:08] But really what I found is that we just had more doors, we had more tenants, we had more toilets. And to be honest with you, Jason you know, we made a lot of money in resident

F You'll Learn [02:01] The Team Sandtrap + Cycle of Suck [12:20] Why You Might Have the Wrong Team [20:54] Building the Business Around You [29:40] How to Escape the Cycle and Level Up Tweetables "If your business isn't healthy and growing, it's dying." "Here's the reality: it takes 10 people to clone yourself in a business." "How did you build it the wrong way? You built it around what you thought the business needed, and you didn't build it around what you needed." "If you have capacity less than a hundred doors, then the odds of you getting another a hundred doors in the near future is slim than none." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Healthy business owners have healthy businesses have healthy team members and feel very well supported. And the only reason you're not there is you just don't know yet what healthy business owners know. [00:00:11] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. [00:00:38] Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:00:56] We want to transform the industry, eliminate the BS. Build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, Jason Hull, the ceo and founder of DoorGrow. Now, let's get into the show. All right, so before we get started I wanted to just mention our sponsor Vendoroo. We've seen some great results with these guys. [00:01:22] So if you're tired of constant stress and hassle of maintenance coordination, meet Vendoroo, your AI driven in house maintenance expert that handles work orders from start to finish, triaging, troubleshooting vendor selection and coordination. Built by property managers. for property managers to provide cost effective and accountable maintenance operations where every dollar is accounted for and every task is handled with unmatched reliability. [00:01:47] Vendoroo takes care of the details so you can focus on growth. Schedule a demo today at Vendoroo.ai/DoorGrow and experience maintenance done right. All right, so let's get into the show. So what has been going on in the DoorGrow universe or in DoorGrow world? So, one, we are raising our rates, our fees, because we are taking better and better care of our clients and getting them better and better results. [00:02:17] And so this is something that we coach clients on all the time. Are you taking your business to another level? Are you confident in raising your fees? Or have you kept them small or competitive, or even worse, low in your market? Are you striving to provide and deliver more value? Are you taking things to that next level in your business? [00:02:40] We meet regularly with business owners in this industry. So in the last week or two, I've met with several businesses that are stuck in what I call the second sand trap. This is where maybe they were a client a long time ago in the past. We helped them figure out how to get growth. They've gotten to maybe the 200, maybe somewhere 200- 300 door range, maybe even up into the 400 doors range. [00:03:05] And they are now experiencing the second sand trap of constraint. And so some experience this even earlier. I have had people come to us, people that have joined our program recently, that are having these second sand trap problems around just over a hundred doors, like 150. And they're already in this painful spot. [00:03:26] And there's a few reasons for this. One, they could be caught in the cycle of suck, which means they've taken on too many shitty clients that are You know, too high of operational costs. And so they have too many difficult properties to be dealing with which makes the tenants more difficult, and so they've kind of created this mess in which their entire portfolio that they're managing and dealing with are a lot more difficult than most of my clients' situations. [00:03:53] And so their operational costs are really high and they're making a lot less money because of that, their profit is down. And then what that means is it's a lot more difficult to deliver customer service and be effective. So I have a partner with me today, which is a dog we're fostering named Hans. [00:04:12] And he is trying to chew a toy right at my feet. So w

For those who manage short-term rentals, which tools and pieces of software do you use to keep things organized and running smoothly? In today's episode of the #DoorGrowShow, property management growth expert Jason Hull brings on Jacob Mueller, founder of Renjoy to talk about using technology to help manage short-term rentals. You'll Learn [01:36] The creation of Renjoy [16:55] Software and systems for STR [25:38] Building out systems using Airtable [34:20] Strategic planning systems Tweetables "One of the things that's different about short term rentals is that it's constantly changing." "You have to be on top of your game. You can't just do the same thing you've been doing." "It's kind of like you've got a swiss army knife or one of those multi tools, and it's not the same as having a toolbox of high quality." "The only thing I want to share with all the property managers out there is keep on doing the hard work." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: It's kind of like you've got a swiss army knife or one of those multi tools, and it's not the same as having a toolbox of high quality. [00:00:08] Jacob: That's exactly right. To be able to have like specific specialized tools, you then have to know what you're doing to accumulate those tools and have them all talking and speaking to each other, but if you do it right, very powerful. [00:00:21] Jason: Welcome DoorGrow Property Managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:22] Now, let's get into the show. All right. Today's guest, I'm hanging out with Jacob Mueller from Renjoy. Jacob, welcome to the DoorGrow show. [00:01:33] Jacob: Thanks. It's a pleasure to be here. Jason. [00:01:36] Jason: Glad to have you. So Jacob, give us a little bit of your background in maybe entrepreneurism and how you eventually got connected maybe to rentals, property management, and and then we can get into Renjoy. [00:01:51] Jacob: Sure. Well, I won't give you the full backstory. It goes all the way back to a college class I took, but I really started getting into real estate right at the perfect time, beginning of ZIRP, zero interest rate era. And I was actually a commercial broker for a little while. I did about six months of leasing and realized I did not enjoy that. [00:02:09] And so then I transitioned to a residential property management firm based out of Denver that focused on investors. When I joined them, Atlas Real Estate, they're in, I don't know, five or six states now. But when I joined them, they were only in Colorado. They managed maybe 2, 500 doors and I was kind of their regional broker in Colorado Springs, which is where I am. [00:02:30] And they are now, I think north of 10, 000 units under management and have grown tremendously on the management side. But I learned a ton from these folks. I learned how to flip property. I learned to invest in real estate. I learned a lot. And so that's kind of where my real estate investing career started. [00:02:46] That was about four or five years ago. And since then I've acquired single family homes some small multi units. And then I've also diversified in my income streams from just long term tenants to also short term tenants. And that's kind of where the story of Renjoy begins. One of my clients and I worked with, as a broker, happened to have quite a few Airbnbs, short term rentals. [00:03:09] And he was buying properties like every six months. And I was trying to figure out how is this guy, he's my age, how's this, you know, 28 year old buying so many properties so quickly back to back? So I started learning about his process and his insights into the industry. And I thought, man, this guy's got, a peg on this industry. [00:03:25] And of course, during ZIRP, Airbnbs were easy, making money was easy, everybody was doing it. And so I saw this interesting opportunity, decided to partner with this client of mine, and another client

Owning a business of any kind impacts your life and relationships. In this episode of the #DoorGrowShow, property management growth experts talk about marriage, relationships, and how these things correlate with having a property management business. You'll Learn [02:03] Owning a business impacts your relationships [07:45] You have to be selfish sometimes [11:10] Why people pleasing is harmful [14:13] Masculine and Feminine frames [24:51] Leveling up in business and your relationships Tweetables "In business, you don't want to be the needy, pleasy guy running a property management business, trying to please every tenant, trying to please every business owner." "I think as a business owner, you, there is part of you that has to be selfish and you have to be comfortable with being selfish because there is a time and a place for it." "If you do not take care of yourself, you are not going to have energy to then continue to take care of other people." "Ironically, the more you are trying to please somebody, the less they value you." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: In business, you don't want to be the needy, pleasy guy running a property management business, trying to please every tenant, trying to please every business owner. [00:00:08] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:29] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS. Build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts property management growth experts, Jason and Sarah Hull the owners of DoorGrow. [00:01:11] Now Let's get into the show. [00:01:14] All right, so today's topic, we're going to chat a little bit about marriage. So let's talk about it. We're going to tell a little bit about marriage. Those that have followed my journey over the years have probably seen that I've been divorced. I've gone through struggles in marriage. I've learned things the hard way. Some of y'all probably been married forever like my parents. I have amazing parents and they were a great example of just loving each other from the beginning forever. [00:01:44] They've been married for, I don't know, like 50 years or something. [00:01:48] Sarah: Almost. 49. [00:01:50] Jason: Yeah. Yeah. I think [00:01:52] Sarah: this year is going to be 47. So they're like going to be 50. [00:01:55] Jason: I think they got married two years before they had me. So yeah. [00:01:58] Sarah: They celebrate it though, but they're still in Australia. [00:02:01] Jason: Yeah. So my parents, they just love each other. [00:02:03] But one of the things that I think it's been coming up a lot, I've been noticing a lot of clients as I go deeper with them and they kind of open up especially the guys like relationships are a struggle. It's a challenge. I think it's difficult. It can be difficult for entrepreneurs. I think it's difficult for the women entrepreneurs because in a lot of ways you have to kind of step into sort of a masculine frame to run a business. And that creates an interesting dynamic in a relationship. And this is in general. Some women out there, maybe you don't want a masculine guy. Maybe you don't want a guy that leads. Maybe you don't want a guy that initiates stuff. Maybe you don't want to be able to let your hair down after work and like have him kind of take the reins and like plan something and take you on a date. I think a lot of women do. A lot of women appreciate that. Even the ones that are running businesses and showing up in a masculine sort of frame and being kind of dominant in leadership and displaying these things, they would like to have somebody else take the lead. Is this accurate do you think or no? [00:03:03] Sarah: Yeah, well. You think it's different. [00:03:05] Jason: You've run your own business. [00:03:06] You've been kind of in that frame. [00:03:08] Sarah: I'm a very masculine woman. [00:03:11] Jason: Yeah, in some ways I think you've consistently since we've been together. [00:03:15] Sarah: I look very feminine. I do it's deceiving. Yeah. [00:03:19] Jason: Yeah, I think since we've been together, you've con

Man can learn valuable lessons from man's best friend… In this episode, property management growth experts Jason and Sarah Hull talk about their passion project of fostering dogs and how business owners can learn about resilience from these adorable rescue pups. You'll Learn [02:56] The story of Chance the dog [11:09] What does this have to do with running a business? [18:39] Jason and Sarah's foster dogs Tweetables "You will look back on this as being such an easy thing for you to deal with in the present moment." "If you're going to go through tough stuff, it's a lot better to have the right support around you." "You're going to make mistakes, but that's the price of tuition in business." "We're all doing the best we can with our current limited capacity and knowledge that we possessed in that moment." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: If this dog can go through everything that he went through and still push through, whatever is happening in your business, whatever is happening in your life, whatever is happening in your marriage, in your friendships, in your relationships, you can push through it. [00:00:14] Jason: Yeah, just tell yourself you're not yet at Maynard level. [00:00:17] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow property manager. [00:00:35] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win we're your hosts, property management growth experts, Jason and Sarah Hull, founder, [00:01:16] cOO of DoorGrow. [00:01:18] And now let's get into the show. All right So we were thinking what we should talk about today and one of Sarah's strong passions Is dogs. I think Sarah likes dogs more than people. Is that fair? [00:01:34] Sarah: That's accurate. [00:01:35] Jason: Okay, she's an intj. Any of you that are familiar with myers briggs intjs typically like animals more than people. I don't know why, and I like dogs too, so not a fan of cats I'm allergic to them and I think they're smelly. [00:01:51] Sorry, all you cat lovers out there, but I'm more of a dog person. You can see in the background here is. Hey buddy, who's smelling around. This is a dog that we're fostering right now. And the working title for this dog is Hans. That's they give them names, but this is a dog we're fostering and it's such a sweet dog. [00:02:13] And so I wanted, this is a passion of Sarah's. We've been fostering some dogs and we've had, had some difficult times fostering dogs and we've had some good times, you know, let's, should we talk about our first foster? [00:02:27] Sarah: Yeah. Yeah. If that didn't turn us off to fostering... [00:02:31] it was like worst case scenario, I would say. [00:02:35] Jason: So Sarah's dog, one of our dogs, he's a large dog and he's a Pitbull. American. [00:02:44] Sarah: He's an American Pitbull. American Pitbull. [00:02:45] Jason: Terrier. 100%. We got him DNA tested, purebred. And then we have another little mutt that we can talk about that we got. [00:02:53] Sarah: That we adopted. Well, that one was after the whole Chance thing. [00:02:56] Jason: Yeah, totally. So we decided to, like foster, we brought a dog in and this dog's name was Chance and he was a pit bull. We thought maybe they'd get along but we didn't know Chance's background. We didn't know Chance's history. The previous people made it sound like he was a good dog sort of, but they really, I think we're kind of keeping secrets from us and gave us a bunch of rules. [00:03:21] Like, be careful with other dogs and like separate for a while and we did everything [00:03:25] Sarah: that's always the rule. [00:03:26] Jason: Sure. [00:03:26] Sarah: Careful with other dogs be separate for a while. Slow introductions. Never feed together. That's yeah, those are always the rules. You say that as if that was like a red flag. [00:03:35] That was not a red flag. [00:03:36] Jason: Okay. [00:03:37] Sarah: They tell you that with every dog. [00:03:38] Jason: They had to have known that this dog had some violent tendencies or some history. So long story short, this dog bit Sarah. They gaslit us

In the world of entrepreneurship, there is a lot of conflicting advice on how to make it and become successful. Property management growth experts Jason and Sarah Hull recently came back from a masterminding event. In this episode, they sit down to debrief and share how humility, hospitality, and transparency can be more effective than trying to be "cool." You'll Learn [01:10] Masterminding with fellow entrepreneurs [04:04] Humility as a business owner/visionary [10:41] Example of hospitality and care [15:37] Humility comes from being grateful Tweetables "Transparency kills the cool vibes, but creates followers like you wouldn't believe." "By building that goodwill out in front of you, it helps everything in the business go better." "I think really humility is born or created out of gratitude and being grateful." "It's not all you. And because it's not all you, that doesn't mean you're not great. It just means that part of what makes you great is that you're able to work with others." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: It's not all you. Other people believe in you. Other people are supporting you. With others and with God you can do amazing and great things. [00:00:09] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow, property manager. DoorGrow property managers, love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGrow. [00:01:07] Now, let's get into the show. [00:01:10] All right. So we were talking about what we should talk about this morning, and we recently just got back from a mastermind event. We're in a mastermind with some kind of a mastermind put on by coaches, I guess for coaches. Is that accurate? [00:01:27] Sarah: It's not only for coaches. [00:01:28] It's a mix of entrepreneurs that do different things. A lot of them do happen to be coaches, but not all of them are coaches. There's like the people that run the like the tree house Airbnb's and I was like, that's not a tree house. That's really cool. [00:01:44] Jason: Yeah. [00:01:44] Sarah: So there's people like that. [00:01:46] He's also, I guess, a musician. He's like a rock star. I learned that this time. So there's a mix of people. Some of them happen to be coaches and some of them are not, they're just entrepreneurs, but these are high level entrepreneurs that are focused on investing in themselves and learning and growing and being better all the time. [00:02:07] Jason: Okay. [00:02:08] Sarah: So quarterly, we meet, we go out to Tennessee, which is where one of the hosts live. So it's like right outside of Nashville, which to me is like a second home. Like I just, I love it there so much. And it was a really great event. I mean, it's always a really great event. I don't think we've ever gone and then said, oh, that wasn't so great. [00:02:33] It's good every time. Because you never know, and this is what I personally like about it, is you don't know what you're going to get out of it all the time ahead of time. So sometimes, you know, if there's like an event or a conference or something like that, and they go, Oh, and we're going to talk about this one topic. [00:02:51] Well, what if I don't need this one topic? So what I like is I don't know what people are going to share. I don't know what the topics are going to be ahead of time. So we always get something out of it. And we rarely know what that will be. [00:03:08] Jason: Yeah. Yeah. It was really helpful. And you know, the two gentlemen leading This particular mastermind that we're in, we're in several different things, but this particular one is Sharran Srivatsaa. He's the CEO of Real which is a multi billion dollar real estate company and Aaron Stokes runs a multi million dollar coaching business, coaching auto repair shops called Shop Fix Academy. So it's really cool to hang out with both of them and they're just really wise, lots of insight, great people, you know, and they attract great people around them. So it's just a high caliber group. There's kind of a, at lea

Recently, Jason and Sarah hosted a few momentum coaching calls where they taught DoorGrow Mastermind members ways to grow and scale their businesses. In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull go over 3 strategies property managers can use to increase their close rate. You'll Learn [01:53] Sales in a post-trust era [07:16] Objection-handling with a newer sales strategy [09:59] Proof bomb testimonials [13:55] One of the most effective selling tools Tweetables "A lot of you are trying to sell the way you learned maybe in real estate or the way that things happen in the past and you're probably finding it harder and harder as well." "My agenda is to figure out simply, do they need what we have?" "If they can't find a consequence to not starting now, then they won't start now." "People's trust levels are at an all-time low. And so in selling, I've had to really change things up." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: If you have any leads, deals, opportunities in the pipeline right now, and you would love to maybe double your close rate or double the deal count that you're getting out of your existing lead flow, I think these three elements combined would easily do that. [00:00:14] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:31] DoorGrow Property Managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:50] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management, growth experts, Jason, and Sarah Hull the owners of DoorGrow. [00:01:10] Now let's get into the show. [00:01:13] So today we're going to talk a little bit, this is going to be a quick episode. We've got camera malfunctions. I don't know. I don't know what's going on, but I had a coaching call with clients recently, just the other day. We do these momentum coaching calls with some of our clients in the mastermind to get them back in momentum. [00:01:31] Like if they've maybe been disengaged a little for a little bit, or they've been focused on other things, or they're kind of unclear on what they should be doing next, we want to get them back in the state of momentum, which is where entrepreneurs want to be. And so, on that call, I was sharing with them some of the new stuff cause some of them have been a little bit unplugged and we're always adding new, innovative ideas. [00:01:53] So one of the things that I've noticed recently is that sales, we're kind of in this post trust era. I've noticed over the last three, four years, sales has become really difficult. It's become harder to sell using older sales tactics or typical sales tactics. And so I had to change up how it was selling. [00:02:14] And I did a lot of research, a lot of study. I took an empathy course and a communication thing, like seminar thing, and just a bunch of other stuff. And the old school sales, methodology just isn't working here in this post trust sort of era, like nobody believes anything anymore. The news, you can't really trust it. [00:02:37] We all know now the news is fake, right? Voting has been fake. Food's been fake, right? A lot of the medical stuff shoved on us, fake, right? Just saw something about the conspiracy theory or scam of like C sections being pushed on people, which is like ridiculous amounts, like everything's fake. [00:02:56] And so we don't know who or what we can trust. But we trust ourselves and so what I've noticed is people's trust levels are an all time low And so in selling I've had to really change things up and transparently sales was not going really well for us for a while, right? [00:03:13] Sarah: Yeah. [00:03:13] Jason: Like we had a lot of clients that stayed in our program, but closing deals was hard. [00:03:17] Sarah: Yeah, and we didn't focus on sales. [00:03:20] Jason: Yeah, it wasn't really a focus for us. At all. We focused a lot on the product. Yeah. [00:03:24] Sarah: For like a year and a half maybe almost two years and then by the time we needed to focus on sales, it wasn't as easy to like, just flip a switch as we thought. We were like, "okay,

As business owners, we often mistakenly assume that micromanaging our teams will make them more effective and efficient. In today's episode of the #DoorGrowShow, property management growth expert, Jason Hull sits down with award-winning real estate coach and industry influencer, Jo Oliveri to discuss how implementing automated workflows can revolutionize your property management business. You'll Learn [03:14] USA vs Australia for property management [07:03] Property management is stuck in the past [17:38] What is automation? [21:11] The importance of having good policy [31:24] Why your business needs a set of values [40:23] Implementing automated workflows and processes Tweetables "In some respects, we're struggling as an industry to change our mindset and have a fear of moving forward." "When we use something manual, it's not logical. It becomes part of what a person feels like doing at that time." "If you don't have your business founded on a very strong policy, then you're going to struggle when things go wrong." "Out of policy becomes the promise that we can make, and we know that we can deliver on it." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jo: They say every leader is present even when they're not present. So you need to have that. And the only way to have it in property management is through your automated workflows that are built upon the logic that you created through your process. [00:00:18] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives. And you are interested in growing in business and life, and you're open to doing things a bit differently than you are a DoorGrow property manager. [00:00:38] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate, high trust, gateway to real estate deals, relationships, and residual income. [00:00:59] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, founder and CEO of DoorGrow, Jason Hull. [00:01:18] Now let's get into the show. And my lovely guest today is Jo Oliveri. Welcome, Jo. [00:01:25] Jo: Hello, Jason. How are you? [00:01:28] Jason: Good. What time is it over there right now? [00:01:30] Jo: I think it's about 7am in the morning. So we're a little ahead of you. It's Wednesday. We're in the future here. [00:01:37] Jason: Yeah you're in the future. How's the future look? [00:01:39] Jo: The future in Brisbane is actually very bleak. It's a very wet day, which is unusual for Brisbane, but we need the rain so. [00:01:46] Jason: Got it. Well, we're going to be chatting a little bit about about automation, about automating your team and processes a bit, but why don't you give people a little bit of background on yourself? [00:02:01] And how you kind of got into this. [00:02:04] Jo: Yeah. Okay. Well, I've been around the industry in property management, I chose property management for 30 years, which seems like a long time when I say it, but I've been through the process of when they first introduced property management programs through to where we are today in technology. [00:02:22] And I've worked as a property manager right through to being the kind of like the creator of property management for one of the big international franchise groups until I was ready to launch my own business 15 years ago as a property management business coach and consultant and yeah, just feel blessed to be doing what I do every day because it's a great industry to be involved in. [00:02:49] Jason: Awesome. So where do we start? [00:02:52] What do you think? [00:02:53] Jo: Oh, well it's interesting when I say I started 30 years ago, I feel like we're still back in, you know, what we were doing 30 years ago, in some respects we're struggling as an industry to change our mindset and have a fear of moving forward. So it's quite interesting. [00:03:14] Jason: So. You've been back and forth between the United States and Australia involved in property management conferences, events. I've actually just for kicks been reading on my morning walks, the LPMA manuals or doc like books or whatever because I'm like, what do they got going on over there? And it seems like there are some notable differences. [00:03:35] It seems it's really interesting. I'm like, Oh, that's really weird. Why did they do stuff that way over there? So, but what have you noticed between the two countries, like what'

There was a recent event where the stock market plunged. Some are speculating about an impending recession. We're seeing the real estate market downturn in real time… In today's episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull talk about the impact the current real estate market and economic downturn will have on property management businesses. You'll Learn [02:10] The current state of the economy [10:00] The real estate market and leasing challenges [21:07] Having empathy in property management [25:03] Real estate investing in a recession Tweetables "In every single recession, new millionaires are made and this is an opportunity for that to happen." "Those that have built that ark so to speak, like Noah did, are prepared for the storm. They're ready. They're just going to float through it instead of drown." "We always have to remember that property management is a relationship business." "One of the most magical, impactful ingredients that you wouldn't think has an impact in getting people to move or do things or to take action is empathy." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: If you want to be in doom and gloom and "the sky's falling and I'm never going to make any money" then you're absolutely right. But if you want to look at the opportunity that is staring you in the face and say, "what can I do with this and how can I capitalize on this?" that is where millions are made. [00:00:16] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives. And you are interested in growing in business and life. And you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGrow. [00:01:22] Now let's get into the show. All right. [00:01:27] Sarah: That was good multitasking there. [00:01:29] Jason: You saw that? See. [00:01:30] Sarah: I saw that. That was one time of you multitasking. So you are capable of it. [00:01:35] Jason: That was hard, but I had that part of the intro memorized. I was putting my phone on do not disturb as I was reading and she decided to call it out. It's hard, right guys? It's hard for us to multitask. Women have us beat in this area. [00:01:49] Sarah: Oh, yeah. Yeah, we dominate you here. [00:01:52] Jason: Yeah, your brains are just wired differently, but we have that singular focus advantage. We can just cut everything else out and focus on one thing at a time. [00:02:01] Sarah: Well, speaking of focusing on one thing at a time, let's get into the show. [00:02:07] Jason: Yeah. [00:02:07] Sarah: So we were going to talk about some doom and gloom today. [00:02:10] Jason: Yeah. So we just saw the stock market tank, like a thousand points, right. Pretty wild. And friend of mine who runs a company, Jeremy Pound, he had mentioned, I saw his post online. [00:02:23] Shout out to Jeremy. He said, "now's the time to reach out to your real estate investor clients and say, 'Hey, look, your property didn't go down by a thousand points and never will,'" you know, something like that. So I thought that was clever. But yeah, real estate, probably a better investment right now than long term but a lot of investors are still in general freaking out. There's a recession that seems to be looming and coming or is already here depending on who you listen to. And so yeah, the sky is falling and chicken little's been shouting which is the news media and like everything bad is coming and so is this going to be how's this going to impact property management? [00:02:59] Might be a good question to start with. [00:03:01] Sarah: Yeah, I think one of the things that we're already seeing is we have been seeing in many markets at least a decline in prices if you are trying to purchase a property right now. And we are no longer, no matter what market you're in, because some markets have still held pretty steady, no matter what market you're in, we're no longer in the days in which you list the property on a Monday, you get multiple offers and it's accepted for well over the list price the same day. [0

In over a decade of coaching and working with property management entrepreneurs, we have realized that the mindset stuff is often more impactful than the tactics and strategy. In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull discuss some of their favorite mindset hacks for property management business owners. You'll Learn [03:09] Having a Bad Mindset [11:15] Hiring and the Process Myth [13:28] Limiting Your Own Growth [16:18] Shifting Your Mindset [21:59] The Myth of Needing to be Happy Tweetables "If you really want to grow your business, you have to get off of this high horse of you being special." "Whatever you believe is going to be true." "You can either have excuses or you can have wins and results." "A lot of times we can't see the future. We know our current past and the past doesn't always equal the future." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: If you believe that you're special and nothing applies to you and nothing will work in your market, you're going to be right. [00:00:07] But if I get the right client that has an open mind in your market, I can help them crush you. [00:00:13] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:33] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income at DoorGrow. [00:00:56] We are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull. [00:01:17] Now let's get into the show. All right. [00:01:20] So today we're going to be talking about mindset. This is this distinguishing, determining factor between clients having success or business owners having success and business owners that don't, even if you know all the tactics. And a lot of times people come to us for the tactics and they think, "Oh man, if I could just learn the right things to do, I'll suddenly have success." [00:01:43] But in the end, when I asked clients, "what really made the difference? What did you really get from us, from DoorGrow?" The usual answer historically has been, "you've shifted how I think about things. You've shifted my mindset." And mindset is probably what's holding you back more than just tactics. [00:02:00] Now, this is what we're going to talk about. Before we get. Into this, I want to share a sponsor that we have for this episode. Vendoroo really cool tech company. If you are tired of the constant stress and hassle of maintenance coordination, meet Vendoroo, your AI- driven, in house maintenance expert that handles work orders from start to finish, triaging, troubleshooting vendor selection and coordination. Built by property managers for property managers to provide cost effective and accountable maintenance operations where every dollar is accounted for and every task is handled with unmatched reliability. Vendoroo takes care of the details so you can focus on growth. Schedule a demo today by going to Vendoroo. ai So that's V E N D O R like vendor and then O O. Vendoroo.ai/ DoorGrow and experience maintenance done right. And we've got clients already getting great results with them. I think this is like the next awesome big thing. So go check them out. Okay. So let's talk about mindset and let's first, let's show some contrast, right? Sometimes we get some clients and they don't have good mindset. What do you notice with those clients? [00:03:13] Sarah: They always get stuck. They overthink everything. Everything just seems hard or harder than it has to be. A lot of times these are the clients that are like, "this isn't possible." It's like, "yeah, Sarah, I know that's how you ran your business, but like, I just can't do it that way. It's not possible in my market." So there's been a lot of I feel like it's justification. "Well, why isn't this possible for me? Like if Sarah can run her business that way, if like Jeff Garner can run his business that way, like if other people can run businesses the way that I would like to, but it just doesn't seem to be happening for me. There must be a reason, right?" So then there's a lot of justification. That's what I see. [00:

It's been 6 years since we've had TenantCloud join us on the podcast, and a lot has changed since then! In today's episode of the #DoorGrowShow, property management growth expert Jason Hull welcomes Mark DeHaan from TenantCloud to talk about how it can help property managers collect payments, advertise properties, and screen potential tenants. You'll Learn [03:03] TenantCloud update! [06:46] How does TenantCloud compare? [09:34] TenantCloud integrations [12:20] Scaling with your software [15:56] Starting strong with Rentler Tweetables "A lot of times when you get into rental real estate… you log into a property management system and you're like, "holy smokes, this is so overwhelming like I can't figure this out." "A lot of property managers have all of these different tools. They kind of build their own Swiss army knife or stack of different tools and software." "A lot of property managers have a challenge with financials and accounting." "We love the rental real estate industry and helping people grow and make passive income and that's what we're all about." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Mark: A lot of times when you log into a property management system and you're like, "holy smokes, this is so overwhelming, like I can't figure this out." [00:00:07] And that's, I think the differentiator that we tried to solve. [00:00:11] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:29] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners, and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:10] Now, let's get into the show. And my guest today is Mark DeHaan of TenantCloud. So Mark, welcome to the show. Good to have you. [00:01:19] Mark: Yeah. Thanks Jason. Nice to meet you. Appreciate it. [00:01:22] Jason: So we haven't had TenantCloud on the show for like six years. Back then, Joe Edgar was CEO. I had to look it up because I'm like, "I know, that they've been on the show before." [00:01:32] So I'm guessing a little bit's changed since then. So why don't we start by getting into a little bit about Mark. Tell us, tell everybody like, who are you and how'd you get into your entrepreneurial journey and then what led you to being at TenantCloud? [00:01:46] Mark: Yeah, great. Yeah. So I'm based here just outside of Salt Lake city, Utah. [00:01:50] And I was a co founder of Rentler. And we partnered with TenantCloud, merged with them about five years ago with Joe. And when he exited, I ended up taking over as a CEO and running both Rentler and TenantCloud. And it's been a big journey by then, but yeah, my history was rental real estate. [00:02:13] And being an entrepreneur and really sacrificing and so forth. And it's been really exciting, and I love your audience because I think they can relate to, you know, being an entrepreneur and trying to grow in the real estate business. [00:02:25] Jason: So for sure. I'm looking up Rentler right now, cause I don't know what it is. [00:02:30] What's Rentler? [00:02:31] Mark: So Rentler primarily focuses on listings and filling vacancies for landlords, small mom and pop landlords. Yeah. It does some payments and screenings and a few other tools and syndicates out your leads. And then TenantCloud is a lot more robust. It does the accounting, the maintenance, a ton of things that you can track with service professionals and your owners and reporting. [00:02:53] And so they came, they come together really nicely. And we just try to really focus on. landlords and property managers and using technology to make their lives easier. [00:03:03] Jason: Got it. So what's what's been going on at TenantCloud since in the last six years? Like what what are you guys doing lately? [00:03:12] And you know, why should people use TenantCloud? Like, let's get into it. [00:03:17] Mark: Yeah. So the last bit we've been growing tremendously. We're processing over a billion dollars in rent payments a year. Well over that. And TenantCloud really as its core is to help the rental life cycle

As business owners, we often feel imposter syndrome or worry about our status. Have you ever wanted to elevate your image and be more relevant? In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Michael Sartain, CEO of Men of Action Mentoring to talk about how to make high-status friends and attend VIP events. You'll Learn [03:27] How to Utilize Networking [19:03] Becoming High-Status Using Social Media [26:54] How to be Relevant [38:58] Social Media is Fake [53:21] Authenticity vs Effective Content Tweetables "You need to be the person who always solves problems for other people and ask for nothing in return." "You're building a brand. Status is status." "A lot of our beliefs that we're holding on to that are holding us back." "You make millions of dollars from solving other people's problems, not by doing what you love." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Michael: Your ability to grow is based on your perceived status, your perceived trustworthiness, your perceived know how. Not your actual know how. [00:00:11] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing a business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:30] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:10] Now let's get into the show. [00:01:13] So I have an awesome guest today. I actually joined his program just for kicks. This is Michael Sartain. Michael, welcome to the DoorGrow show. [00:01:22] Michael: Hey, what's going on, man? Hey, I gotta be honest with you. Two years ago, I didn't know what doors meant and then I started hanging out with Justin Waller and he's like, "yeah, man, I have 300 doors." [00:01:29] I was like, "bro, what are you talking about?" [00:01:31] And then he's like, now he's got 400 doors. And I was like, "oh, it's like all these different properties." And then my buddy Myron he's got 17 homes that he owns up in Connecticut. He told me about, and I didn't understand how this whole thing worked. And then the property management side of it, like "my company, we're like, we're buying properties because we want to use the depreciation. And we need someone to keep, you know, these places rented, blah, blah, blah." And then the property management, I don't know that much about it. So that's why I was really excited to come on here and check this out. [00:01:57] Jason: Cool. Well, yeah. And I didn't know very much about like maintaining a presence. [00:02:03] Looking cool, like actually looking cool on social media instead of just trying to look cool. And and so I've learned some good things by being in your program. So let's get into a little bit of background about you for those that are like, who's this Michael guy? And maybe how you kind of got into entrepreneurism and I think that'd be relevant to anybody listening. [00:02:25] Michael: So I'm originally from East Dallas. I grew up on the good side of the tracks and went to high school on the bad side of the tracks. And graduated from my high school, barely like did anything. It was not a very good experience. And I got into UT Austin because I was in top 10 percent of my class. [00:02:39] Went there four years, studied astronomy and business and then got out of there. And then I ended up managing a nightclub for a while, for a couple of years because MCI Worldcom and Enron had gone out of business. So if you know, UT Austin, Enron was like a huge supply of jobs once you graduated you know, as a Longhorn. [00:02:56] Once they go out of business, none of us can find jobs. I ended up working at a strip club for like several years as a DJ. And this is the first point in my life where I'm like, "okay, there's something going on here. There's things that I've been taught growing up, but there's something different now." Of course, I want to preface this. [00:03:10] By no means am I saying that people who go to a strip club or people who work in a strip club are indicative of the median of society. They clearly

If you are existing in your property management business but you aren't enjoying it, you might be in property management hell. In today's episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull explain how to escape property management hell. You'll Learn [01:19] How do you know if you are in property management hell? [05:40] How to escape property management hell [07:33] How do you know if you are in property management hell? [10:32] What does an operator do in a property management business? Tweetables "So if you are existing, living in your business and you're not enjoying it and it's frustrating… then you might be in property management hell." "There's definitely something to be said about working hard. There's definitely a time and a season for this." "We have to get to the next level, and what got you to where you are now is not going to help you move forward." "You can still be miserable and have an entire team." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: You will have more fulfillment, more freedom, more contribution, and more support in your business as it grows. [00:00:05] And this is the right way to do it. This will change your life. [00:00:09] [00:00:10] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, and unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull, the founder and CEO and the COO of DoorGrow. [00:01:15] Now let's get into the show. [00:01:18] Welcome everybody. So we were thinking about what to talk about today, and one of the things that I coached clients on this week in depth was this idea of how to escape property management hell. So let's talk about how to escape property management hell. So if you are existing, living in your business and you're not enjoying it and it's frustrating, you've got an entire team and you're wondering 'why won't they just think for themselves?' And you're stressed out and you're tired of dealing with all the escalated situations where your team couldn't handle it like tenants and owners, and you're still wearing a whole bunch of hats that you don't enjoy wearing, you're still doing a lot of stuff in the business that you really don't wake up in the morning and go, "man, I'm excited to do that thing today," then you might be in property management hell. This is not property management heaven. This is not the place you're supposed to stay. And so if you're not enjoying that we're going to talk about how to get out of that. And it's not that complicated of a process. We're not going to go into a ton of detail cause we don't have a ton of time. [00:02:20] Not as in depth as we would in coaching our clients, but we're going to give you the high level overview so you can understand that there is a light at the end of the tunnel. All right. So what do you notice with clients that they're doing and what's going on when they are in hell? What sort of frustrations and challenges are you hearing? [00:02:40] Sarah: Overwhelmed. They're overworked. They're crazy busy. Most of it is just busy work. [00:02:46] It needs to be done, but it's not high level things that a business owner would need to do. They're working lots and lots of hours. Sometimes it might be eight, 10, 12, 15 hours a day. Sometimes it's seven days a week. Usually it's at least six and then they do a little bit on the seventh day, but they don't really fully get time off and they're just responding to everything as it comes in and they're trying to handle everything and they're frustrated and they're just very stressed out. [00:03:23] Jason: Yeah, I was talking with a past client who may end up, probably end up joining our mastermind program. I think we'd worked together four or five years ago, helped him with his website and some different stuff. And he's been using some of the stuff he learned and he was really excited to tell me how far he's come and he's like at 700 units and I think he was small when he came to me, I don't rememb

When hiring a new team member in your property management business, one common mistake can cause you to lose out on potentially the best candidates. In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull discuss why having experience in property management is not a necessary qualification for the people you hire. You'll Learn [01:11] The Myth of Needing Experience [04:19] More Important Than Experience: Culture Fit [13:59] You Need a Better Hiring System [19:17] What to do if You Struggle with Hiring Tweetables "If you don't even know what your culture is, how are you going to figure out if they match that?" "If they're not the right culture fit for sure you're overpaying or they're underperforming, either way, you're overpaying." "Even if you hire based off of experience, you still have to train that person. That does not forego the training." "If people are only loyal to a dollar, then yeah, you're at risk of losing those people pretty easily." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: If they're not the right culture fit for sure you're overpaying or they're underperforming or either way you're overpaying. [00:00:06] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:45] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason Hull, the founder and CEO of DoorGrow, and Sarah Hull, co owner and COO of DoorGrow. [00:01:06] Now let's get Into the show. [00:01:08] All right. What are we talking about today, Sarah? [00:01:11] Sarah: I wanted to talk about this thing that keeps coming up and I've seen it two times in the last week is hiring on experience. [00:01:21] Jason: Oh. [00:01:22] Sarah: Everyone goes, "Oh yeah, I would love somebody who's experienced and they already know the industry and they already know my systems and they know how to do things. And that would be fantastic." [00:01:32] Jason: People listening are going to go, "well, yeah, of course you want people with experience. It would be dumb to have people with zero experience, right?" [00:01:38] Sarah: Wrong! [00:01:39] Jason: Okay. Okay. So let's explain this. What are you talking about? [00:01:43] Sarah: All right, so the first thing that I'm going to say, as soon as I say it, it'll click right? If we are lucky to hire someone who's already familiar with the industry, who's working in the industry. Maybe they understand some of your tools, your software, perhaps some of your processes. You're narrowing your candidate pool to such a tiny little minutiae of a candidate pool. How many people do you think there are that have experience in property management that are now in the job market?. Right? Like, "Oh, I'm only going to hire somebody if they have experience in property management, or I'm only going to hire somebody if they understand how to use Appfolio." All right. So we went from here to here, tiny little segment of the market. [00:02:33] The other thing I'll say about this is if you find someone who has experience in the property management industry, and perhaps even in your software and your processes. Why is it that they're looking for a job? If they were so great, would someone not have snatched them up already? [00:02:49] Jason: What if they get them to come from another company? [00:02:52] Like they convinced them? [00:02:53] Sarah: Let's talk about that. I'm glad you brought that up. I'm so glad. It was like this morning, we were having a conversation and I had mentioned this to one of our clients who's currently trying to hire people based off of experience. So here's the other problem, and we've seen this a couple of times, businesses stealing other businesses' team members and employees. There's one case that I'm thinking of in particular that kind of getting a little nasty. The two competitors are trying to take what they can, clients, team members, whatever they can, market share. They're just trying to take anything that they can from the other one. And one of them snat

I recently turned 47 years old. The last year has been full of challenges in the business and in my personal life, but things are starting to shift. In today's episode, property management growth expert Jason Hull discusses his personal and business growth recently and his hopes for the coming business year. You'll Learn [01:17] Business Challenges and Revelations [08:35] Personal Challenges and Revelations [11:32] Learning Empathy [18:25] Don't Give Up Tweetables "There's what people think they need and what they want, and there's what they actually need." "A lot of you don't even realize you have a garbage product." "Your business is one of the greatest personal development tools that you have." "I think God may trick us into starting a business to make money and eventually, he uses it to turn us into better human beings." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] I think God may trick us into starting a business to make money and eventually, he uses it to turn us into better human beings. Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow property manager. [00:00:30] Jason: DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:52] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGroww, and now let's get into the show. [00:01:17] I just had on the 30th, and today is July 2nd this may come out at a later date, you might hear it a month later depending on which channel you listen to this on. So my birthday is June 30th. This is also the end of our planning year. [00:01:32] So we offset our planning by two quarters because it really sucks to try and hit your end of the year goals in December when everybody is kind of focused on holidays and family and to try and get them to put their attention on business, it isn't super effective. And I like that to be the middle of our planning year. [00:01:51] And we do our beginning of our year is July 1st. So not only is my birthday, it's also the end of our sort of a planning year for our business. And so I've had a lot of introspection. I mean, this has been a tough previous year for me in a lot of ways mostly on the personal side, you know, business has been a little tough as well to be transparent. And so the challenge in business is that we've developed this really amazing coaching program and I really enjoy doing that piece. So we've shied away from doing websites and focusing on other stuff, even though I still have a whole web development team and they just haven't had a whole lot of work to do. [00:02:30] But we've really put our focus into coaching and improving our programs and decreasing churn, which is a difficult challenge in a coaching business. And we've gotten it down, like half of our clients have been in our program for over a year, which is amazing because when I first even learned the word churn several years back our average retention rate was like five months, like it was super low. [00:02:52] And so we were kind of addicted to sales. And this is the advantage in a property management business is that you're not super addicted to the next big deal, right? You've got residual income. And so I learned when the pandemic hit, I learned I want more residuals coming in so that I'm not beholden to sales because sales stopped that month of May, I believe it was, there was no sales. [00:03:15] Every property manager, they were holding their breath. "Our tenant is going to pay rent? What's going to happen? is this scary?" And so they were like, "I'm not going to spend any money. I'm going to be careful here." So that was interesting and so we had to tighten our belt as a team. [00:03:27] We had to like, cut out expenses. We got a leaner and I think I let some people go on the team as well that were just, you know, maybe not as essential. And we had to tighten our belts to, to survive as a business because we were so focused on sales and we're at a good click. [00:03:46] Like we're a decent sized company. Like we make a good amount of money, but when you continue to have expense

At DoorGrow, we teach property management business owners to build referral engines to feed them new owners and doors. In today's episode of the #DoorGrowShow, property management growth expert sits down with Brandon Barnum, CEO of hoa.com to talk about how property managers can bring on new clients through Raving Referrals. You'll Learn [03:21] The 3 Steps to Getting Referrals [09:52] Automate the Ask [13:43] Hyper-Local Social Farming [22:24] Become the Expert [30:41] Incentivizing Referrals Tweetables "Most people feel uncomfortable asking for referrals, so they don't get many referrals." "The more you ask, the more you get, that's just how it works." "By having that team of people that you're recommending, they'll recommend you back as well." "Coaching is the breakfast of champions." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Brandon: Most people feel uncomfortable asking for referrals, so they don't get many referrals. [00:00:04] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow property manager. [00:00:26] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:48] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGroww, and now let's get into the show. [00:01:13] What's up DoorGrow property managers. A quick disclaimer for this podcast episode. Unfortunately, the first few minutes were cut off by our streaming software. That means we will be jumping right into the meat of the episode, but quick intro for our guest today. Chatting with me in this episode is Brandon Barnum, CEO of HOA.com, the king of referrals, and he is here to talk with me about getting new clients through raving referrals. Enjoy the show. [00:01:42] I was young, I was in my twenties, and I had two daughters and I was like, "how am I going to take care of them or have time with them if I'm working a standard nine to five job?" Like there's no space for that. And so I was like, "I need something with more flexibility and freedom." And it's funny, you know, they say that this need or maybe pain is the mother of all invention. [00:02:03] I don't know. But yeah, so I had to figure something out. I can definitely resonate with that. And with daughters, it can be a little tough because I'm like trying to go through airports or take them places and I can't take them into the normal like my bathroom, but I don't want to go in to use the bathroom like without taking them, so I'm like, "do I take them in the men's bathroom with me so I can use the bathroom?" [00:02:23] Like things have gotten a little bit more easier nowadays, but it was difficult back then. So, Awesome. [00:02:28] So you exited refer.com and would you still recommend that tool? Are you allowed to say? [00:02:35] Brandon: You know, it honestly, it has pivoted and the people, the company that bought us out completely shifted. [00:02:41] So we were a B2B platform to help people build their referral business. And the private equity firm that bought us really bought us for the database. So they've shifted. So it's no longer referral based. In fact, you can't even find refer.com anymore. [00:02:55] Jason: That's wild. Okay. [00:02:56] Brandon: Well, they bought it for the community. They bought it for 5 million members and 46 million people in the database. And so they chose a completely different path. They're about, I believe, to exit in their new venture. So. Wow. I wish I could say the tool exists, but it gave us the opportunity to build something similar here at HOA.com. [00:03:17] Jason: Yeah. Well, okay. [00:03:19] So we're going to learn the magic trick to get current clients and vendors to refer like clockwork, right? That's the claim. So let's get into this. How does this work? [00:03:30] Brandon: Well, there's a number of different ways that you can boost your business by referral. And one of the things that we teach is called the art of the ask, right? [00:03:38] Because one of the things that we know is most people feel uncomfortable asking for referrals, so they don't get many referr

A lot of the property managers we talk to who want to grow say the same thing, "I just need more leads." In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull discuss the 6 major leaks that property managers can have in their sales pipeline and why they don't just "need more leads." You'll Learn [06:22] 1. Positioning [10:14] 2. Perception [11:19] 3. Presence [15:30] 4. Pricing [18:18] 5. Purpose [20:24] 6. Pitch Tweetables "Does it make sense to turn on the hose full blast if there's all these leaks?" "People want to work with a specialist. They don't want to turn over their biggest assets ever and their financial future to somebody that's dabbling in property management." "If your reviews are good, it backs up everything that you say in your sales pitch." "Are you clear on your personal motivations for why you have this business beyond just getting money?" Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: Get these things dialed in and shored up and what you'll find is: you may not need nearly as many leads. [00:00:05] You won't have to spend nearly as much money on advertising or any money. [00:00:12] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently than you are a DoorGrow property manager. [00:00:32] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:54] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGroww, and now let's get into the show. [00:01:19] Sarah: We wore DoorGrow colors today. [00:01:20] Jason: Oh, we did. For those [00:01:22] that can see us. We're wearing DoorGrow colors. It's not on purpose. Yeah. Green and blue. All right. [00:01:27] Sarah: I wanted something easy. It was like, let me get a comfortable dress that looks nice, but it's comfortable. Ladies know what I'm talking about. [00:01:34] They're like, "yeah, those are awesome. That's this." [00:01:37] Jason: Okay. It's good to know. So we were talking about what we should talk about today. And one of the things that I've been doing on sales calls in conversations with potential clients is taking them through a diagnosis and diagnosing the front end sales pipeline of their business. [00:01:56] The challenge is a lot of people come to us that want to grow. We're called DoorGrow. So we certainly can help with that. We've been doing that for a long time. One of the things we've noticed though, is that a lot of times people think, "I just need more leads." They just think they need more leads. And some of you are just going to be listening to this, so I'm not going to do a drawing, I'm going to explain what I would usually draw, but I usually draw like a spigot, or a faucet, or whatever you call it, and a hose attached to this, and this long hose, and then a like a plant pot at the end of this hose that you're trying to water a little tree or something. [00:02:30] And I usually put fruit on it because that's your business and you want to get something from it. Like you want it to bear fruit, like make you money or something. Right. And so we've got this tree we want to grow and we've got this pipeline. This is our sales pipeline, this hose. And we think we just need to turn on more water. [00:02:46] Right. It seems to make sense. What I've realized though, over time is we used to do lead generation for property managers. Like that was like a offering that we had, a core offering that we had for our clients. So we would help them just turn on the hose, like full blast. We'd help them turn that on and they wouldn't be able to get business. [00:03:05] They wouldn't be able to get enough water to grow their business. Like it wasn't working and it wasn't the leads. It wasn't the lead generation necessarily. It was the hose. They had like all these major leaks that were preventing it. So over time, I started to see like, they'd be like, "well, it's not working." [00:03:19] I'm like, "well, you're not even answering your phone," or "you're waiting 24 hours before responding to a lead. And it's only good for like 15 minutes." And there was just

If you have a property management business, and you struggle in a particular area, you might benefit from a small mindset tweak. In today's episode of the #DoorGrowShow, property management growth expert Jason Hull talks briefly about figuring out what you need to focus on in your business. You'll Learn [02:25] You might not actually have a PM business [05:48] Getting clarity on the 6 core functions [09:35] What should you be focused on in your business? [12:18] Figure out what you have been neglecting Tweetables "If you're doing long-term management, I want you to ask yourself the question, "What business am I really in?" "You have to do what the business needs most, regardless of the customer." "If you don't have a good planning system… you will always be focused somewhat on the wrong things." "If you understand the game of business, it's always changing." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: So you need to realize what business are you actually in right now? And a lot of times it's not the one you're focused on in this moment. [00:00:08] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:00:53] We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hall, the owners of DoorGrow. Now let's get into the show. [00:01:12] So today you may notice in the background, I'm in a little bit different of a place. I am at an Airbnb. This is my Airbnb. So this is a rental property. And so we got an Airbnb at DoorGrow so that we could have client events. And bring clients in and do some little, small group things, masterminding things. [00:01:33] And so I'm now experiencing what it's like to have a short term rental. And some of the challenges with that and the challenges with getting a management company to manage it and making sure our concerns are met. So i'm seeing all the different sides of this which is interesting. And some of you are old hats at this like you have way more experience than me at this stuff. So if you have tips, cool. [00:01:56] Send me a DM and say, "here are the best tips about short term rentals." So what I've learned is it's primarily a cleaning game. Like this is one of the big things. It's about cleaning. It's about making sure you have a good cleaner. You have a good inventory. I want to point this out. [00:02:13] So what I think is really interesting is that a lot of times we think we're in a particular business and we think that the goal of this business is a particular thing, but if we're smart, we eventually figure out we're in a different business. And shout out to Alex Hormozi. I watched one of his videos the other day and we were in mastermind together before, and he's a brilliant guy. Like I love learning from him. One of the things that that I learned recently that I thought it was really interesting is that a lot of times we think we're in a particular business, but we're actually, if we learn the game, we're in a different business. So he shared an example where there was a business owner that was focused on a particular business and they had plenty of sales, plenty of leads coming in. It was easy for them to get business. And he was like, "well, then what's your biggest challenge?" [00:03:01] And he said, it's talent. It's like getting the right people. And I think this is very related to short term rentals. I think short term rentals are very much like this. I think the idea is most think that you're in a rental property business if you manage short term rentals, and you may need to get rental properties to manage for sure. [00:03:20] That could be a little bit of a challenge, but I think there's a lot of short term rentals out there and a lot of them do not enjoy the high pace of turnover, doing all the laundry, having to get good cleaners. The challenge, really the biggest challenge I think from my perspective so far is this is really largely a cleaning business. [00:03:43] It's about the cleaners and it's not just about cleaning or a cleaning b

In May, we had our annual DoorGrow Live event! What makes DoorGrow Live different from other property management conferences? In today's episode, property management growth experts Jason and Sarah Hull talk about our most recent DoorGrow Live conference and some of the topics discussed. You'll Learn [01:12] What was different about this year's DoorGrow Live? [04:48] Tactics vs. Mindset [06:41] Changing the order of your priorities [10:17] Hard choices, easy life Tweetables "Tactics and the how can always be figured out." "It's not really the tactics that are the problem. It's almost always the mindset." "The hard choice is to not go for what you immediately want, but to reorder and prioritize some things that are more relevant to the long term." "If you don't like the results, then it's probably because your priorities are not in the right order." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: If you don't like the results, then it's probably because your priorities are not in the right order. [00:00:08] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:00:53] We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hall, the owners of DoorGrow. Now let's get into the show. Okay. [00:01:12] And so what we're going to be talking about today is we just had DoorGrow Live and DoorGrow Live was a success. It was a lot of fun and it was a little bit different this year. So how would you say it was different this year, Sarah? [00:01:27] Sarah: So I think a lot of people were saying, "Hey, it feels like there was really just a lot of heart that went into this event." [00:01:35] So usually when I think you and I run events, we're very tactical. How do you do this? How do you do that? And let's share this strategy and let's talk about this thing. And this year we changed things up a little bit and you were maybe a little hesitant to follow the formula that I put together, might I add. [00:01:53] And so maybe on the podcast you can tell people that It worked? [00:01:57] Jason: It worked. [00:01:58] Sarah: And? Do you have anything else to say about that? [00:02:00] Jason: Anyone that knows Sarah knows what she wants to hear right now. You were right. There it is! There it is. There it is. That's what she wanted. There it is. [00:02:10] Sarah: So this year when I was putting together the schedule and the agenda, there was this whole plan that I had. [00:02:17] And I was like, "Oh no, we need to order things like this and do things like this. And this is what I wanted." And he's like, " I don't know if that's going to work. And why are we doing this whole thing? And we're like putting this whole thing together. And like, you don't even know if it's going to work the way you want." [00:02:30] Jason: Is this how I sound? [00:02:31] Sarah: Yes. [00:02:32] Jason: "I don't know if it's gonna work." [00:02:34] Sarah: "I don't know if it's gonna work." [00:02:36] Jason: That's totally what I sound like. [00:02:38] Sarah: It was perfect. [00:02:39] Jason: I'm shaking my head no, by the way, for the listeners. [00:02:41] Sarah: See you probably, they probably didn't even know that was me talking. They just thought it was you. [00:02:45] Jason: Oh, yeah. [00:02:46] You do such a good impersonation of me. I know. It's really quite impressive. I'll go back to my normal voice so that you realize it's Sarah talking. Yeah, for the listeners, we need to make sure there's two distinct voices or they're going to be really confused why I'm talking to myself because you sound so much like me. [00:03:03] Sarah: I know. I'm so sorry if I confused anyone. [00:03:06] Jason: Nobody was confused. Okay. So... [00:03:08] Sarah: so he was giving me a little bit of a hard time about it because I, like, made him sit down and map this out and I was like, "no, there's a formula that we're supposed to follow and this is what I want it to look like." And I think it worked out really well. [00:03:21] Jason: Yeah, the event went really

As property managers you likely know a little bit about mortgages. But do you know about non-QM loan strategies and how your clients and investors can utilize them? In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull sit down with Matt from Nexa Mortgage to talk about using non-QM strategies to unlock your portfolio's potential. You'll Learn [05:46] QM loans VS non-QM loans [16:14] Why Jason and Sarah went with non-QM [22:07] Which one should you choose? [26:46] Why should property managers know this? [32:23] What about long-term rentals Tweetables "If you have a great manager, it makes sense to get as many properties as you possibly can, knowing that they are in good hands and they are being taken care of because all you're doing is printing money." "If you have a way that you can help your investor clients get what they want, which is more deals, it's a win." "If you are a property manager, you should also be an investor in real estate." "It's great to manage properties and let's do that and build wealth ourselves." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: He said, "I am not joking. I had to submit over 100 documents to the company in order to just see if I'm qualified to get this additional loan. And he's like, I just feel like there has to be an easier way." And there is, but sometimes people don't know about that. [00:00:20] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:39] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management, growth experts, Jason and Sarah Hull, the CEO and COO of DoorGrow. Now let's get into the show. [00:01:23] All right. And today we're hanging out with Matt Dean of Nexa Mortgage, and we're going to have an interesting conversation about financing and loans and I don't know, and some other stuff, but Matt welcome to the show. [00:01:36] Matthew: Good morning. [00:01:37] Good morning. Thanks for having me. [00:01:38] Jason: It's good to have you. So give us a little bit of background of how you got into the whole real estate industry and give people a little bit of background on you. [00:01:49] Matthew: Sure. So, after I graduated from college, which I went to college in Missouri, I ended up moving to Austin, Texas, and one of the first jobs I got was with a commercial finance company and that landed me in Lakeway, which is where I reside now, and have been for over 15 years. But the commercial finance company that I worked with was was a fairly new company that came in from California. The owners Had a mortgage background and had gotten into this commercial finance division. [00:02:15] They had sold off a couple of mortgage companies opened up this division and Lakeway. They were also land developers and commercial finance guys. So they saw a lot of opportunity out here and opened up this company. So anyway, I got in on the ground floor. They were relocating the company here and had a couple year run with that. [00:02:31] And then in early 2000, the .Com kind of came in and blew up that whole industry. So what we were doing was commercial finance, equipment finance really, and at the time it was a lot of computer equipment and I was working with a lot of Dell sales reps that were taking over some of their overflow that Dell didn't want to finance. [00:02:49] So, when all that happened, and it blew up the owners who had the mortgage background really saw that "hey, we're going to see a refinance run here. The market's going to crash rates are going to come down. There's going to be a run." And so they immediately just flip. They had a mortgage company here, but it wasn't early. It was dormant. Yeah. And they flipped it open and and just started building that company out. And so that's ultimately how I got into the mortgage business. And, right after that, we had this really big refinance run. We grew that company very quickly to about 35 employees where we were doing 300 to 400 loans a month with a fairly small company. [00:03:27]

If you have been struggling to grow your property management business, you might have been prioritizing the wrong things… In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull discuss how having the right priorities and getting support helps with business growth. You'll Learn [01:30] Are you prioritizing the right things? [08:30] Why you CAN'T do everything yourself [20:20] How prioritizing safety might hinder growth [27:30] Why you should be willing to take risks [30:50] Prioritize results and get those results Tweetables "You may have all the right priorities. They're just in the wrong order." "I think a lot of times we hold onto things simply because 'we want it done right' means 'done according to my set of values.'" "Pain's an inevitable scenario if you keep trying to do the same thing and expecting a different outcome." "You can either have your excuses or you can have results, but you can't have both." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: Isn't that the definition of insanity? It's doing the same thing over and over and over and then expecting a different result. [00:00:06] Jason: I think that's what creates insanity. Like, pain's an inevitable scenario if you keep trying to do the same thing and expecting a different outcome. [00:00:14] Welcome DoorGrow property managers to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:56] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win. We're your hosts, property management, growth experts, Jason and Sarah Hull, the founder and CEO and the COO of DoorGrow. Now let's get into the show. [00:01:25] I did the intro right this time I think. I didn't screw it up. We could just have it prerecorded, people. You never know what you're going to get. Okay. So I was thinking about what we could talk about this morning and I've been doing some reflection and some study and the topic that just keeps coming up in my mind is prioritization and priorities. [00:01:44] In fact, I'll probably talk a little bit about that and do an exercise with some of the cool people that are coming to DoorGrowLive. Cause I really think if you're not experiencing growth and you're not having the success that you want, you're not getting the results that you want in business and life, then it's pretty simple. It's just that your priorities are out of alignment with you getting the results that you want. And you may have all the right priorities. They're just in the wrong order. And so you're prioritizing something over the thing that if you prioritize would give you the results that you actually want in your life. [00:02:20] And so I was thinking about this question and I threw it out to Sarah while she's getting ready this morning. And I said, "what are people prioritizing over growth?" Because the people that come into our program, the work with us, they get great results. They are different. They're prioritizing growth over certain other things. [00:02:39] And so people that don't work with us, why do they not spend money on coaching? Why don't they invest in coaching? And so why don't we go to Sarah and find out, what do you think? Why are people not spending money on coaching? Like where entrepreneurs at in their journey that mentally that's preventing them from spending money on a coach, moving the business forward or working towards growth? [00:03:05] Sarah: Well, I think there's a few reasons that this could be the case. And one might be that people don't even know what a coach would do, right? Like, "how would a coach help me?" And some people might not even be aware that that's an option. [00:03:22] Jason: Got it. [00:03:22] Sarah: I wasn't for a very, very long time. Even when I was running my business, I didn't know, "Hey, there's people that will help you." [00:03:30] Jason: Okay. That's fair enough. So what cracked your mind open to the idea or possibility of coaching? [00:03:38] Sarah: Well, honestly, it was you. You're really big on coaching. I had never had a coach in my life. Ever. And when you and I had mo

Maintenance is often the most challenging area in a property management business. What if you could automate your maintenance workflow with an in-house, expert AI maintenance coordinator? In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with David from Tulu to talk about AI maintenance coordination and how it could revolutionize the property management industry. You'll Learn [05:25] The AI Revolution [10:51] What can AI Maintenance Coordination Do? [20:58] How Tulu Handles Work Orders [27:56] Why You Should Have in-House Maintenance [37:30] Where do Humans Step in? [41:37] Handling Worst-Case Scenarios Tweetables "Property management is a very human business. It's a very relationship-driven business." "Is it scalable? Is it burning you out? Is it pulling you away from other duties that you need to be? Are you spreading yourself too thin? Great questions to ask if you have growth objectives." "Residents don't want to talk to a computer. They want to feel that they have a connection to their property manager." "The first offense creates a little crack between the relationship. The second one, you're losing trust with your owner." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] David: Even people who had in house maintenance coordinators or VAs, good ones, always still feel that they needed to second check all the work. And now when they're seeing the justification and they're seeing the education behind it, they get this sense of like, I can let go. You know why? Because this system is doing maintenance exactly the way that I'm asking it to do maintenance. And they feel that now they're actually back in control. [00:00:24] Jason: Welcome DoorGrow Property Managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high, trust gateway to real estate deals, relationships, and residual income. [00:01:05] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:25] And now let's get into the show. All right. So today I'm hanging out with David Normand and Reza Keshavarzi. Did I say your last name right? [00:01:36] David: We always say it sounds like the great sauce that you would put on a steak. Keshavari. So delicious. [00:01:41] Jason: All right. [00:01:41] David: Yes. Cool. [00:01:43] Jason: So David and Reza are from a company called Tulu, which we'll be getting into, which I think are probably revolutionizing maintenance related to AI and our topic today, we're going to be talking about AI and maintenance coordination, maybe getting into some of the current maintenance challenges, what AI could help with, what should be automated, what shouldn't be automated because I think that's a very important thing to cover and how to turn maintenance into a profit center. Before we get into that, why don't we get into some background? So David, why don't you give us the journey? How did you two get into this? How did you event like, how did you start your journey in the property management space? [00:02:24] David: Yeah, great. It's crazy to think about it. It just all started probably about 15 years ago. Like many of you, started a property management company with a buddy of mine. I remember we started off with 80 doors. Got our 1st client, was excited. He left his job at Verizon. I was actually in the banking industry, bidding on subprime auto loans and the 2008 crash happened. And so we all knew what happened after that. And so anyway we actually had some tremendous success and in just over four years we added over 600 doors. Which was a phenomenal growth in our market. And we had a lot of people going, "Hey, what's your secret sauce? what are you guys doing?" Right. And the reality was, is that we just cared, right? We cared harder. We had fiduciary duty. And all of these owners were leaving their other property managers and saying, "Hey, Maybe these guys have it figured out," and we were getting conversions and our close rate was like 80%. [00:03:13] It was really crazy, but something happened and just like many of us, owners started getting

As a property manager, you are likely always looking for better ways to connect with real estate agents and investors to get more deals. In today's episode of the #DoorGrowShow, property management growth expert, Jason Hull sits down with DoorGrow client Galo Naranjo to talk about DoorGrow's ROI Calculator tool and how it helps you talk to investors and agents. You'll Learn [06:46] What is the ROI Calculator? [14:11] The power of being able to see the outcome [25:35] How does this benefit realtors? [30:31] Benefits to using this tool [35:44] Other ways to use the calculator for growth Tweetables "Sales take place at the speed of trust." "People only can trust you if they know that you have their best interests at heart." "You should be an advisor to investors. This is really where you set yourself head and shoulders above the competition." "If you want to target investors, go where investors hang out." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Galo: I think paying for the calculator, I get 10x the rate of return on what I'm paying monthly to use the calculator. It's a no brainer for me to use it because 10 minutes of my time is worth however many deals I'm getting out of it. So it's great. [00:00:16] Jason: All right. Welcome DoorGrow Property Managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:36] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:54] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:12] Now let's get into the show. [00:01:15] And today I'm hanging out with one of our clients, Galo Naranjo. Did I say your last name? Right? [00:01:21] You got it right. [00:01:22] All right. Awesome. And what's the name of your property management business? [00:01:25] Galo: A property management business is Assurance Property Management. We're here in Columbia, South Carolina. [00:01:30] Jason: So Galo appreciate you coming on the show. So you're doing some really cool things with the ROI calculator that we've built out for clients. And we wanted to showcase that. But before we get into that, why don't you give everyone a little bit of background? How did you get into real estate property management? [00:01:48] How did all this start for you? [00:01:50] Galo: Absolutely. So I was in the military. Actually, I just retired about four years ago And as I was in the process of retiring from the military, my background is in finance. I was a finance office, so I have a great affinity for numbers. I like numbers I managed large budgets when I was a resource manager in the army as an officer. And I had one of the folks that was my neighbor, who was a major guard. [00:02:11] We used to ride almost 45 minutes to work. And he was in the process of moving to Tennessee. And he was like, " I think I really want to rent my property. Do you think you can help me out? Just, keeping an eye on it, and I give you a hundred dollars a month?" And I said, "sure, that doesn't seem like a bad deal." [00:02:28] So, sure enough, he left. He will write some leases, he will place tenants, I will show the place. Every once in a while, we had to do some maintenance, and he will literally every month give me $100. And I said, "this is not a bad deal." So I started doing a little bit of research, and I found out what I needed to do to become a licensed property manager. [00:02:46] I said, "I'm just going to do it and see what happens." And then from that point forward, I just started telling all of my fellow military folks there at the bases where I was at. Most of them, normally in the military, you expect it to be at a place for like two to three years, sometimes sooner than that. [00:03:01] And then they'll PCS. So it was my job at that point to tell them that they can leave the properties with me, and I will keep an eye on them. [00:03:09] Jason: What does PCS stand for? [00:03:11] Galo: PCS stands for Permanent Change of Station. That is when you move from one location to another. In military terms, they call it PCS, Permanent Change of Station.

As a property management entrepreneur, you know how stressful day-to-day work and life can get. Over the years, we've noticed that property managers often neglect their own health until they burn out… In today's episode, property management growth experts Jason and Sarah Hull chat about the importance of taking breaks and relaxing periodically as a property management business owner. You'll Learn [01:36] You're stressed out! Now what? [07:44] If you're burnt out, you aren't effective [15:32] Why you need to take a vacation ASAP [17:37] Take a break… or else Tweetables "Just because you're working more or working harder does not mean you're productive or you're effective." "The thing that will give you more productivity is to stop and take a break." "Cars have both the gas and the brake. You need to realize that in your business, there's a time for gas and there's a time for the brake." "If a vacation seems crazy to you, schedule one." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: If a vacation seems crazy to you, schedule one. That's exactly when you need one. When you go, "I just don't think there's any chance that I could be taken away from the business. Like everything is on me and there's no possible way that I can do it." [00:00:15] That is exactly when you need to do it. [00:00:18] Do it. Book it. You have to. Otherwise this is your life forever. [00:00:23] Jason: Welcome DoorGrow property managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:01:04] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, and expand the market and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGrow. [00:01:25] And now let's get into the show. All right. So today's topic Is what? [00:01:30] Sarah: Relaxation. [00:01:31] Jason: Relaxation. [00:01:33] Sarah: Yay. You know that thing that you guys never do? [00:01:36] Jason: So, property management can be a little bit stressful. I've talked to thousands of property managers and this is a common theme. It can be a bit stressful. [00:01:44] And I can't tell you how many I've talked to that said they haven't taken a vacation in like years. They're not taking breaks. They're not taking time for themselves, like things like this. And so I think it's important to recognize that just because you're working more or working harder does not mean you're productive or you're effective. [00:02:05] And so it's important to make sure that you are taking breaks. So I think I shared on an episode recently at a client that I was coaching. And we had him do a time study, which is one of our tools we use to help clients figure out stuff. And he realized it was taking him like an hour to do things after three o'clock that took him 10 minutes to do in the morning. [00:02:26] And so that's a clue to take. a break that we need to take breaks. Yesterday I was working on some tasks and I was getting a lot of stuff done, but then I eventually hit a wall where I was trying to work on something and it just like, was really hard. Like it was just felt really difficult for my brain to work on it at that moment. [00:02:43] And I realized, "Oh, it's like in the afternoon I haven't eaten lunch yet and I probably should take a break." And so rather than forcing it and pushing forward, which I used to do in the past and do less productive work. I went and took a break. So, all right, what else should we say about taking breaks? [00:03:01] Sarah: All right. So I know that it seems like the opposite thing that you should do when you're very busy And you've got a lot on your plate and you've got 10, 000 tasks to handle and you just have to push through and keep going and get it all done. And that if you stop, it will get harder because then you'll fall behind and then you'll have more to do and then it'll take longer and then you'll be going until midnight or later. [00:03:26] And. It's really crazy, but it is backwards because if you are just pushing through and you're trying to just get it done and dig your heels in and keep going, even when you're tired, even w

Property management business owner, do you have an assistant? We've talked before about how important it is to build a team around you and get support as an entrepreneur. In today's episode of the #DoorGrowShow, property management growth experts, Jason and Sarah Hull discuss why property management entrepreneurs need to hire an assistant for themselves. You'll Learn [01:14] The Most Important Hire in Your PM Business [02:41] How to Get a Really Good Assistant [04:57] Two Types of Team Members [06:42] When Should I Get an Assistant? [08:17] Benefits of Having an Assistant Tweetables "I think the very first person that somebody should hire. is an assistant." "If you continue to build the team around the business, you will end up more and more miserable instead of helping yourself more and more, which actually makes you a lot more money." "Nobody's good at being two or three different types of people." "I've seen business owners have team members that they've gotten assistants for and they don't have an assistant for themselves." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: I've seen business owners have team members that they've gotten assistants for and they don't have an assistant for themselves. [00:00:07] That always just drives me crazy because it's so obvious that there's a problem there. [00:00:13] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow property manager. DoorGrow property managers, love the opportunities, daily variety, unique challenges, and freedom that property management brings. [00:00:40] Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull. And let's get into the show. All right. [00:01:13] So today we're going to be talking about assistants, right? [00:01:16] Sarah: Yes. Why don't you have help yet? Okay. [00:01:20] Jason: So one of the challenges that we've noticed with our clients and with other property managers is that a lot of times they don't have an assistant for themselves. And so they'll have some team members even, but they won't have an assistant that supports them. [00:01:36] And I think this is a common trap entrepreneurs fall into. I think the very first person that somebody should hire. is an assistant. You start getting yourself some help instead of just helping the business. And if you continue to build the team around the business, you will end up more and more miserable instead of helping yourself more and more, which actually makes you a lot more money. [00:01:58] That's like everything in a nutshell. [00:02:00] Sarah: There you go. We're done. There we go. We can wrap up. Have a great day. So get an assistant. [00:02:03] Jason: Goodbye. Alright. [00:02:04] Sarah: Madi will edit this one and she'll be like, "oh wow, that was so fast." [00:02:07] Jason: "Wow, that was the shortest one ever." Kidding! So let's talk about this. I have an assistant. [00:02:12] Giselle's sort of your assistant. I think. Somewhat. Operationally? No, you don't think so? Okay. All right. [00:02:18] Sarah: She's really good at really anything because she asks people on the team and she's like, "Hey, is there anything you need help with this week?" She always usually messages me at the beginning of the week and she says, "Hey, is there like anything I should be aware of or any special projects that you need me to work on this week?" [00:02:34] And sometimes I can't think of anything until later. And then I go, "Oh, you can help me with this." And she's like, "great. I'm on it." [00:02:41] Jason: So how do we get people really good assistants? Well, we have them do one of our DoorGrow time studies to figure out which things are energetically their plus signs and which things are their minus signs. [00:02:51] And then we build out a job description, but it needs to be one personality type, not two or three different personalities that like that human being doesn't really exist. [00:03:01] Sarah: And if they do, they're hard. [00:03:03] Jason: There's people that can do everything. [00:03:04] Sarah: They have like multiple personalities in one. [00:03:07] Jason: Yeah. [00:03:08] Sarah: Let's think about it

Are you a property manager? Do you hire property managers? Can you answer the question: what is a property manager, and what do they do? In today's episode, property management growth experts Jason and Sarah Hull discuss what a property manager is and what they should be doing in a property management business. You'll Learn [01:14] Million-dollar question: What does a property manager do? [06:25] Siloing information to protect your business [10:26] Hiring specialists instead of people who can "do it all" [12:20] What should a property manager's role be? [16:31] Property managers as client success experts Tweetables "There's a lot of confusion as to the definition of a property manager in the property management industry." "When your company grows, what we're going to hopefully have you do is shift into specialists, so that you won't have a property manager that just does everything." "Effectively cloning yourself or duplicating yourself in the business usually means getting 10 people, not one." "It's not hard to be exceptional in property management." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: Business owners, we need to stop trying to find people that can do everything. We need to find people that are really good specialists. [00:00:08] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives. And you are interested in growing in business and life. And you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:28] DoorGrow Property Managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:00:56] We want to transform the industry, eliminate the B. S. build awareness, change perception, expand the market and help the best property management entrepreneurs win. We're your hosts, property management, growth experts, Jason and Sarah Hull, the owners of DoorGrow. Now let's get into the show. [00:01:13] All right. So one of the things that's come up, we just did a DoorGrow boardroom event. [00:01:18] And one of our clients that was there was like, "I need to hire a property manager." And we're like, "okay." And what we noticed in talking there and going deeper and digging in deeper is that there's a lot of confusion as to the definition of a property manager in the property management industry. [00:01:37] Sarah: Yeah, it's like a catch all. [00:01:39] Jason: So the challenge is it can mean just about anything. [00:01:42] Sarah: Yeah. The definition of property manager is: "do anything and everything that the company needs." [00:01:49] Jason: And so I've noticed this for a while. we've had a lot of clients and they'll say, "Oh, I need another property manager," or "I need to hire a property manager." [00:01:56] "I need to get a property manager." And it always means something different. So like some people think a property manager does everything, and this is the portfolio style property manager. They're like, "they need to go get business." And so they're a BDM, they need to handle and do some of the bookkeeping accounting stuff. [00:02:17] They need to do maintenance coordination. They need to do the leasing. So they're trying to find somebody that's basically an entrepreneur. They can do everything that's probably going to run away and steal half their business. Right. Which happens. It's happened quite a bit. I've seen it. And that's, I think the wrong way to build a property management business, it's the wrong way to hire and build your team. [00:02:36] So let's figure out. What is a property manager? What is it? [00:02:41] Sarah: Love it. [00:02:41] Jason: What are your thoughts? [00:02:42] Sarah: Well, so I think that there's an important distinction, especially when it comes to the size of your company. So in the beginning, When it's just you do everything. It's all you, you, and then you some more. [00:02:58] And I think this is why then when they go to hire a property manager, they're like, "Oh, well I did everything and I want to replace myself. So I need a property manager to replace myself and then they're going to do everything because I did everything." So in the beginning. When you are in the day to day and it's just you and you haven't built a team yet and you're functioning as the property manager because you're in the day to day and the tactical work, yes, you are technically a property manager. [00:03:26] And then when your company grows,

If you are a property management entrepreneur, you have likely been your own salesperson or BDM at some point. Eventually, every property management business owner will need to hire a salesperson and develop different growth engines. In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull talk about their BDM Bootcamp event You'll Learn [01:52] What is a BDM? [03:00] Get your BDM Ready for BDM Bootcamp [08:42] You Need a Sales Pipeline! [14:26] Benefits of In-Person Events Tweetables "It's not the growth strategy that's the problem. It's that there's multiple stages in a pipeline for each growth engine, and you are not identifying the leaks that exist in this pipeline." "Your pipeline will literally never ever work if you don't even have one." "If you're not working the pipeline and you don't know the different stages of a pipeline, you're just guessing, and you're just hoping." "You need to get to the real pain and related that you need to get to the real pleasure, like what they really want. Nobody really wants property management" Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: It's not the growth strategy that's the problem. It's that there's multiple stages in a pipeline for each growth engine and you are not identifying the leaks that exist in this pipeline or you're tolerating drop off at one of these stages. [00:00:17] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing a business and life. And you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:36] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management, business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win. We're your hosts, Jason and Sarah Hull. [00:01:15] Now let's get into the show. All right. So today we're going to be talking about BDMs. [00:01:24] Sarah: Yeah. [00:01:26] Jason: In honor of this event that we have coming up, which is. Going to be super cool. I don't know that there's been anything like this. That's been as cool as this that's existed in the property management space, maybe ever. [00:01:39] There's a lot of people that talk about BDMs, but there's very few that are actually getting BDMs to get great results. And we're going to be hosting a BDM bootcamp. And so Before we go any further, every time I start talking about BDMs, as if everybody knows what it is. I just talked to a guy with, I think, 800 doors the other day. [00:02:00] He's like, "what's a BDM?" I was like, man, okay, I need to make sure I explained this. BDMs are business development managers. Sometimes they're called BDs, business developers and they're salespeople for property management. That's what people will call them, right? Business development can happen in any industry. [00:02:18] But the reason we use the phrase BDM in property management is because property management is closely connected to real estate. And whenever you mentioned sales, people get it confused with real estate brokerage sales type of stuff. And that's why. Now everybody knows what a BDM is, and we're going to be talking a little bit about that today. [00:02:37] Sarah: Okay. [00:02:38] Jason: So anyone listening to the show, you better know what a BDM is from now on. That's it. [00:02:43] Sarah: There's a quiz at the end. [00:02:44] Jason: What is a BDM? Did you get it right? If not, go back and start this episode over. [00:02:49] Sarah: Try again. [00:02:51] Jason: Okay. All right. What do we talk...? Do you want to like tell them about the event? [00:02:56] What do we want to talk about? [00:02:58] Sarah: Yes. Tell them about the event. So we are launching a BDM bootcamp. So there's a lot of companies that promote getting BDMs. And there's a lot of companies that promote getting BDMs and then spending a bunch of money to run ads and get leads and pay for leads and then have the BDM work the leads. [00:03:21] And then if you just want the BDM to close more deals, it's simple. All you have to do is spend more money and buy more leads. Which is really expensive and wildly ineffective. So we have strategies that BDMs use... [00:03:35] Jason: that actually work [00:03:37] Sarah: ...that are free, or at least very inexpensive. [00:03:

If you are a property management entrepreneur who is always looking to grow and scale your business, you are open to new ways to automate processes in your business. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Tom and Diego from Calvary to talk about new maintenance coordination and manager trainings to scale property management maintenance. You'll Learn [01:28] Property management maintenance bootcamp and trainings [06:07] How to manage a maintenance team [08:12] Trainings for a maintenance coordinator [12:04] Making sure things don't fall behind [15:51] Maintenance teams at no cost Tweetables "The more involved you can make the material with all those different elements, the better the results are going to be for everybody." "It's about preserving the property, but it's also about tenant satisfaction, of course, owner satisfaction, and then building a strong relationship with vendors." "What you say and how you say it matters." "When you get overwhelmed, especially during high season, it's very easy to let things fall through the cracks." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Tom: Why is maintenance important? Everybody thinks they really know, but it's about preserving the property, but it's also about tenant satisfaction, of course, owner satisfaction, and then building a strong relationship with vendors. [00:00:16] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, are are on a mission a to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. [00:01:10] I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:17] All right. So today I'm hanging out with Tom and Diego from Cavalry. Call in the cavalry. [00:01:25] Tom: Yes. Once again. [00:01:26] Jason: Talking about what today? [00:01:28] Tom: Maintenance as always, but I'm super excited, Jason, because we're finally launching our training programs. [00:01:36] It's actually our in house training program that we use for our own employees. Our own maintenance coordinators, and we're making it available to the public. So super excited about that. Yeah. And the reason why is because we gotten a lot of requests from people outside of our service areas. We're about 18 months into our business now, so we're not covering the whole of the U S yet. And therefore we found a way to still help those property management companies outside of our service areas. And that's what we're doing. Yeah. [00:02:07] Jason: Awesome. So this training is pretty in depth, I would imagine, right? This is your best stuff. Because this is stuff you want your people to know to represent you and showcase your business. [00:02:19] Correct. [00:02:19] A lot of business owners might not want to do that? Like you're giving away your secret sauce. [00:02:23] Tom: Yeah. So the reason why we're giving it away is, our main mission is to help property management companies. [00:02:30] And of course this one is also paid. Then the main reason for it being paid is because it's a fully guided course. So it's a cohort course. So it's not just like, "here are some videos go ahead." No, we're actually guiding the students through the whole process. We have two courses, one for the MCs and one for the managers. For the MCs, it's a 30 day bootcamp plus 365 guided throughout all of the seasons because- [00:02:56] Jason: MCs meaning maintenance coordinator. [00:02:58] Tom: Yeah, correct. Correct. Yeah, the maintenance coordinators. So that's 30 day bootcamp plus 365 guidance throughout all of the seasons. And then for the maintenance manager course, it is 60 day bootcamp and then also 365 days of guiding and implementation. [00:03:14] Jason: Got it. Okay. Very cool. We spoke earlier and you're like, "I've got a course." And I was like here's what I've learned about courses. And so what we've learned at DoorGrow it's a lot more effective to do what you're now thinking of doing, which is have a cohort, have people move through a class together, whic

We get the question all the time, "What does DoorGrow even do?" In this short and sweet episode of the #DoorGrowShow, property management entrepreneurs Jason and Sarah Hull share what they do, why they do it, and how to get in touch. You'll Learn [03:09] Most property managers suck [05:03] Don't kill your momentum! [08:35] We can make the industry better together [10:43] You might be the problem in your business Tweetables "We want to make sure you have a business that you enjoy doing stuff in." "If you are not adding at least minimum a hundred doors a year, your business is broken." "If you're doing what everybody else does, you're probably getting the same shitty results that everybody else is getting in this industry." "The bar is so low in property management that, the phrase 'a rising tide raises all ships,' I think a rising tide would just drown several ships." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: If you're doing what everybody else does, you're probably getting the same shitty results that everybody else is getting in this industry. [00:00:07] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker... or property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income... and to becoming a better investor yourself and getting rental properties. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. [00:01:02] We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGrow. Now let's get into the show. [00:01:10] All right. So we're going to make this a short episode today because I just didn't want to do it. I didn't want to do it. Like, honestly, like there's some days that I'm just like, "I don't want to do the podcast. Like, can we just get on with doing the stuff that I Like we need to get done in the business, right?" [00:01:26] Sarah: Let's be realistic. There are some days that we don't feel like doing anything. That's normal. [00:01:31] Jason: Right? That's business, right? I'm sure a lot of you wake up sometimes and you're like, "I do not want to do this today." [00:01:37] Yeah, so we want to make sure you have a business that you enjoy doing stuff in. So we'll have a quick conversation. So what we were going to talk about is what? [00:01:45] Sarah: Oh, why do you do this to me? [00:01:46] Jason: Okay, what we were going to talk about, we're going to talk about just real quick. Let's answer the question. [00:01:52] What does DoorGrow do? So we get this question all the time. Cause they're like "DoorGrow? You help grow and we grow doors? And like, what does that mean? How do you do that? Do you guys get us leads? Are you an advertising company? Like, what do you do? So what we do, the shortest answer I could give you is we help companies grow rapidly while eliminating their marketing or advertising expense and budget. [00:02:15] And I know that sounds crazy. So we're helping you not have to waste time doing cold lead marketing or advertising. You might think SEO or pay per click on Google or content marketing or social media marketing or whatever is the secret to getting all the business and growing your business and getting your hopes and dreams to come true. [00:02:35] And a lot of you have been spending a lot of money doing that, and it's not really working super well. And so what we do is we help you figure out how to grow effectively. We also help optimize businesses for growth. So a lot of times you're trying to grow, you're trying to do a bunch of stuff to get leads and to get doors and to get business, but you have all these blind spots that are eating up and causing you to lose and miss out on deals that you can't see. [00:03:01] It might be that you have your branding is off. Your reputation stuff is off. Your sales pitch is off. Your pricing stuff is off. If you're doing what everybody else does, you're probably getting the same shitty results that everybody else is getting in this industry. And most property management companies suck. [00:03:17] Most of you listening know this is true. You look at your business and you think, "we're pretty good, but all

DoorGrow Live 2024 is upon us! If you have been in the property management space for a little while now, you're probably familiar with DoorGrow Live. In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah explain how this year's is expanding upon previous DoorGrow Live events. This year's theme focuses on creating opportunity in times of uncertainty. Be there May 17-18 in Round Rock, TX. You'll Learn [01:20] DoorGrow Live, the property management event you don't want to miss [03:58] 2024: Creating Opportunity Through Uncertainty [05:48] Using these hectic times to your advantage [07:07] First glance at DoorGrow Live topics [08:32] Networking with growth-minded people Tweetables "The market is very uncertain right now, but that is such a great opportunity to do something with it." "It's not hard to step up and showcase leadership and become a leader in times of crisis." "There's all sorts of craziness that's going to be happening, and this is a big opportunity for you to get more market share to get more investments." "This is how some of the largest companies were built were during like recessions or depressions or time periods where they decided to double down and to focus on growth instead of scale back and be a fearful like everybody else. This is when winners are made." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: This is when winners are made. And so we want our clients and those that are close to us and attending DoorGrow Live to be those that capitalize and succeed in this industry. [00:00:11] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow property manager. [00:00:29] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:49] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win. We're your hosts, property management, growth experts, Jason and Sarah Hull the founder and CEO of DoorGrow and the operator COO of DoorGrow. [00:01:13] And now let's get into the show. [00:01:16] All right, we'll get that figured out eventually. [00:01:18] I always love it. [00:01:19] Okay. So what we're going to be talking about today is what, Sarah? [00:01:24] Sarah: DoorGrow Live [00:01:25] Jason: DoorGrow live. DoorGrow Live! Yeah, so DoorGrow Live is our premier conference that we do once a year and it's pretty great. [00:01:35] So what do we want to say about it? [00:01:37] Sarah: All right. So let's get them some of the information first. You can get all of this information at DoorGrowlive.Com. So that's the first thing is Just go to doorgrowlive.Com. Everything is on there except for our agenda, which we have not yet released. [00:01:53] We've got so much good stuff planned for you guys, but we're keeping the agenda a little close right now. So the dates for the event. It's a Friday and Saturday. It's May 17th and 18th, and it's in North Austin, Texas. The city is actually Round Rock, but no one knows where that is, so North Austin, Texas. [00:02:13] Okay, and where are we holding it this year? [00:02:17] Jason: It's going to be at the Kalahari Resort in Round Rock, Texas So this is a really cool resort. it's really large and it's brand new. It's just built in the last several years. [00:02:28] Sarah: 2020? Bad launch date. [00:02:30] Jason: Yeah, they launched it not knowing there was going to be a pandemic. [00:02:33] Sarah: Yeah, I think they opened and then the whole world shut down. [00:02:36] Jason: Yeah. And they have I believe the United States' largest indoor water park. It has this big indoor water park. Which could be fun. Yeah. If you're into that, or you can bring the kiddos maybe with you, but and it has several good restaurants and it's right in the heart of Round Rock. [00:02:51] Round Rock is just such a cute, cool town. The downtown area is really cool. There's all sorts of, great little restaurants and, bars and whatever you're into. So it's a fun little area and you're just hop, skip, and jump to get to downtown Austin. It's, Flying into Austin, one of the easiest, best airports. [00:03:09] I love being close to be able to get places through that airport. [00:03:13] Sarah: Ye

As a property manager, you know how stressful the industry can be. It's often a difficult and thankless job. On this podcast, we like to share ways for property management entrepreneurs to take care of their physical and mental well-being, but the importance of sleep is often overlooked… In today's episode, property management growth expert, Jason Hull sits down with Bijoy John A.K.A. Dr. SleepFix to talk about how to achieve high-quality sleep to reduce stress and improve overall health. You'll Learn [01:47] Why sleep matters more than you think [06:43] Mythbusting sleep hacks [16:19] How stress and worrying is slowly killing you [20:52] The 7 proven sleep strategies [27:51] Daily planning to reduce stress Tweetables "Sleep is a superpower." "I've never seen anybody sleep better by having too much information." "Worrying about anything is probably not an effective way to get to sleep." "You cannot data mine yourself to sleep." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Bijoy John: People say "I can sleep when I die." But I tell people, "if you're going to go on this path, you're going to die." [00:00:07] Jason: Welcome DoorGrow property managers to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. [00:00:34] Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:11] And I have a special guest today. This is Bijoy John. Welcome to the show, man. [00:01:17] Bijoy John: Hey Jason, how are you? Thanks, man. [00:01:18] Jason: I'm great. So we met at a mastermind because we both invest in ourselves and work on growth and he builds himself out as Dr. SleepFix I saw on Instagram. And so we've got Dr. SleepFix in the house with us today. So we're going to chat about sleep and I'm excited to get into this. [00:01:38] Because you know, we geeked out talking during the mastermind about sleep a bit, but this is something I've put some attention on because it has a serious impact on us. And why don't you give us a little about your background? And tell us a little bit about how you got into focusing on sleep. [00:01:55] Bijoy John: Thank you, Jason. Thanks for having me. So sleep is a superpower. We don't take it seriously because it doesn't hurt like a toothache or grow like cancer, so we put it off, but with years, it just catches up with you, right? So my background is in pulmonary critical care. I've been practicing sleep medicine for over 25 years, there are patients who have pulmonary problems and lung problems takes precedence. [00:02:16] To see me was like six months wait to see me in clinic. So finally I decided, as time goes, you change your perspective and, I thought we'll do something preventative for people. So I saw many problems, like blood pressure, diabetes, memory problems, people are in a fog, which can all be prevented by sleeping better. [00:02:37] So I left my the whole shebang of the ICU, the big flying critical care doctor and started my own clinic three years ago called Sleep Wellness Clinics and then I wrote a book and then I started by a company called SleepFix Academy to reach the masses. So sleep is the superpower. We pay a lot of attention on diet and fitness, but sleep is the foundation on which the other two are built. [00:03:01] So I just want everybody to find it within themselves and discover the superpower and be the best version of ourselves. That's my goal. [00:03:08] Jason: Got it. That must have been frustrating to see all these problems in the medical industry that could have just been prevented by sleeping better. [00:03:17] It seems like such a silly, simple thing that we don't even pay attention to sometimes. Like we just take it for granted. We're like, "yeah, I sleep every day. No big deal." But the difference in quality of sleep can be pretty dramatic. [00:03:29] Bijoy John: Especially when we talk about mental health, sleep and anxiety and depression have a bidirectional relationship when you don't sleep while you're in a fog, and then

A lot of people are speculating about the real estate market right now. Some property managers are concerned about how it will affect their business. You might not realize that you actually have an opportunity to take advantage of a potential downturn. In today's episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull talk about what a real estate market downturn would mean for property management entrepreneurs and how they could take advantage of it. You'll Learn [01:15] Uncertainty in the industry [04:21] A downturn isn't the end of the world [07:36] Millions are made in downturns [09:59] Going deeper on the topic Tweetables "Things do not need to be bad in a downturn. You just need to be prepared." "Serious, savvy real estate investors get super excited when there's a downturn." "Millions are made is in downturns." "If you think it's going to be harder in the downturn, you're right, and it will be harder." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: Pick up the phone and have a conversation with your investors and the ones that are like, "I can't wait," those ones are the ones you call first if and when shit hits the fan. [00:00:10] [00:00:12] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing business and life, and you are open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. [00:00:37] Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners, and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason Hull and Sarah Hull, the owners of DoorGrow. Now let's get into the show. [00:01:12] So we are going to talk about what? [00:01:15] Sarah: There's a lot of uncertainty right now in the marketplace, especially with might be happening with the real estate market. [00:01:22] Jason: Okay. [00:01:22] Sarah: And what to do. What you could do, right? If we have a downturn, because a lot of times people hear downturn and then they panic and they go, "Oh, shit." [00:01:32] It is like winter. It's coming. Woe is me. Things are bad. And things do not need to be bad in a downturn. You just need to be prepared. [00:01:41] Jason: So I'm thinking related to this also, this is it's 2024. This is an election year. The election cycle is such that every election year, it gets crazy. [00:01:52] Sarah: Like, remember last one? We had COVID. [00:01:56] Jason: Yeah. [00:01:57] Sarah: So the craziest one yet. [00:01:59] Jason: Yeah. So every election cycle, there's like racial tensions, there's whatever it takes to get people riled up on every side, everybody's angry and there's like political tension, there's economic challenges, like, I don't know what happens, I don't know if you're a conspiracy theorist, but things get crazy every election year. [00:02:18] And we have this big black swan event that was COVID and there's been previous ones in the past. [00:02:23] Sarah: Not like COVID. [00:02:24] Jason: Not like COVID. Not like COVID. But, there was the housing crisis stuff. There's been things in the past that have happened. And so under the potential possibility that there could be a black swan event in 2024, or that there just could be some significant changes in the real estate market, how do we deal with that uncertainty? [00:02:41] Sarah: So it's really, it's being prepared. For whatever happens, right? Because when the real estate market, do you remember? Maybe a year or a year and a half ago, when things were like crazy, you would list a property and you would get like three offers the first like ten minutes. You would always be in a multiple offer situation. [00:02:59] Things were going way over ask price. So you had listed at a million, you knew you were going to get significantly higher than that. And we're not really seeing that so much anymore. Things have started to cool off. Things have started to shift. Interest rates are way higher. So the question always is does this continue to happen? [00:03:18] And do we see more of a downturn or are things going to pivot and all of a sudden, "Hey, we're going to be back in this bull market with the real estate." Okay. So everybody knows what to do. I think that's fair to

If you've been listening to the #DoorGrowShow for a while, you're probably familiar with how DoorGrow helps property management business owners grow and scale their businesses, but you might not be ready to take the leap of faith just yet… In today's episode, property management growth experts Jason and Sarah Hull reveal a new way to get your feet wet and work with DoorGrow to create a personalized roadmap with a low-risk investment. Go to doorgrow.com/clarity for more details. You'll Learn [01:23] The creation of a new coaching strategy [07:43] 4 steps to creating a roadmap [14:57] The benefits of Planning and Discovery Tweetables "So if you want to grow or scale the business faster, understanding each of these strategies and stacking these is going to allow you to grow even faster" "The healthier your mindset, the faster you grow and the more money you make." "You should be doing less of those things if those aren't the things that you actually like." "I don't think you'll trust anybody else really to help you move your business forward." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: If you want to grow or scale the business faster, understanding each of these strategies and stacking these is going to allow you to grow even faster because you're not wasting time with time wasters or tight kickers or doing the wrong thing So the more of these you stack, the healthier your mindset, the faster you grow [00:00:20] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:58] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGrow. Now let's get into the show. [00:01:20] All right. So we came up with this idea this last weekend. And this might be helpful for some listening, we used to sell websites. That used to be the main thing. And we used to be called OpenPotion way back in the day. [00:01:31] And over time I realized I spent a lot of time figuring out how to help these web designers figure out what they needed for their website and to really make it effective as a marketing tool, I had to ask a lot of questions and over time it turned into multiple sessions, like to map everything out. [00:01:49] And I realized the more time I spent with them, the higher the price I could charge. Like I was able to get people to buy more because I was able to showcase more value, help them understand. They realized, 'Oh there's a lot more of the website could do for me.' So it really created this ultimate win win, better than if I just sat down and said, "what do you want?" and just did whatever I was told. And you can go out and find a cheap web designer and just say, "give me a website." And they'll just go, "okay, what do you want?" And they'll just do whatever you tell them to do, but you're not an expert at this, right? Otherwise you would be building websites, maybe. [00:02:18] So I, it got to the point where I was telling them, "here's what we need to do, and here's how to do this." And now I was doing these multiple sessions and then I had somebody that wasn't a really great person eat up my time. I spent like probably six hours, maybe eight hours with this guy, like mapping everything out, getting the site map, homepage layout mapped out, like everything we were going to do together. And we had this plan. And then he's, "thanks so much. I'm going to have my team members in India build it." And I was like, "Oh," I was pretty upset. So Sarah and I were driving back on the way from Dallas with our friend, Roya, who's hanging out in the car and she's coming to hang out with us for a day. [00:02:55] And I was talking with Roya and she was asking about sales and I was explaining how I used to sell websites and what increased the close rate dramatically and added more value. And it was almost, Like I almost never didn't get the deal once I started doing this planning discovery, it was like I always close the deals. [00:03:13] Like everybody would want to work with me after I d