Property Management Growth with DoorGrow

Property management entrepreneurs… how many hats are you currently wearing? It's easy for business owners to get stuck doing things they don't actually enjoy doing. Property management growth experts Jason and Sarah Hull talk about how to get out of the roles you don't enjoy and into the roles you do. You'll Learn [03:17] The myth of wanting to clone yourself [07:51] The pros of a great hiring system [13:46] Which hat do you take off first? [17:58] Next steps Tweetables "That you need 10 people to clone yourself as an entrepreneur." "A generalist that's good at everything is never the best." "For every role that exists, there's always a person to fill it who actually really love doing that role." "If you have office politics, you've got a culture problem." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: For every role that exists, there's always a person to fill it who actually really love doing that role. [00:00:09] Jason: Welcome DoorGrowers, to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrower. DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason Hull and Sarah Hull, the owners of DoorGrow. [00:01:03] Now let's get into the show. All right, so we released a funny video. So if you have not seen any of our funny videos, we put out quite a few of these. We have a whole playlist of them on YouTube. You can go to youtube.com/doorgrow and go to our playlist and look for our playlist of funny videos. Our newest funny video that we released is all about hats. [00:01:28] It's got a whole bunch of hats and it's silly, and I'm putting on different hats, and so if you want to laugh at me. Go check that out. we thought we would talk about this idea today. So what's the idea? [00:01:40] Sarah: So the idea is are you wearing too many hats, aka are you filling too many roles in your property management business? [00:01:50] Jason: All right, so when you first start out, you have to wear every hat, right? [00:01:55] You do everything in the business because it's all on you. You're like, "Oh, let me send that over to my maintenance coordinator... who's me. And let me get that over to my bookkeeper... who is also me. And Oh, my receptionist will answer my calls for me today because that's me." What are some of the hats that property managers are wearing. [00:02:15] Sarah: There's so many of them. Let's see. There's maintenance coordinator, a leasing agent, there's usually the bookkeeper, whoever's going to handle finances, there's of course the CEO who's going to set the vision of the company, there's the operator who's going to do things on the backend, there's the salesperson or the BDM, there's usually like a property manager, there's sometimes assistant property managers... As companies grow, they sometimes get tenant coordinators or client coordinators like just to handle like tenant or client communications. But when you start out, like all of this is usually you. [00:02:55] Jason: One of the things that I hear a lot from early stage entrepreneurs, people that are just getting started is they're like, "I just need to clone myself. I just need to find somebody else. Just like me." And so this is the big mistake that everybody makes initially in hiring. It's everybody does it like we all go and try and find somebody like ourselves. [00:03:15] That's what we think hiring is. We think hiring is cloning ourselves. The challenge with that is that the clone myth, as I call it, the reality is that you need 10 people to clone yourself as an entrepreneur. You need a different person for each hat. [00:03:32] Because if you find somebody that is as adaptable as you and that can do everything like you and is driven like you, guess what they're going to do? They're going to do what you did and they're going to leave and go start their own company. I've seen this over and over again where people hire a clone and the clone does exactly what a clone would do. They become like you and they leave and sometimes take your clients and start their own business and become your competi

We all catch ourselves saying, "I just don't have enough time," especially as a property management business owner. In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull talk about the excuse of not having enough time and using time more effectively in property management. You'll Learn [01:25] The excuse of not having enough time [05:29] You can buy more time [10:08] Energy management vs. time management [13:23] Doing a time study [16:04] Don't fight your natural energy level Tweetables "It's not actually true to say we don't have time. What we're really saying is, 'This is not a priority for me right now.'" "Time is a currency you can buy." "You should not be trading your time for money. If you own a business." "It's really about energy management, not time management when you're an entrepreneur." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: It's really about energy management, not time management when you're an entrepreneur. It's about managing that currency of energy. And what I find is we have endless amounts of energy if we're doing the things that we love, that we enjoy doing. [00:00:15] Welcome DoorGrowers, to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrower. DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason Hull and Sarah Hull, the owners of DoorGrow. [00:01:09] Now let's get into the show. All right. So the topic we discussed last night about talking about on the podcast today is time. [00:01:20] Time excuse. "I don't have enough time." [00:01:23] We hear this a lot. Every day. "I don't have time. I don't have time. I don't have enough time to do this." So we're talking about the time excuse and You know sometimes... we've got this amazing mastermind. Sometimes clients want to cancel. And we have a really low churn rate. We keep clients, so we're usually surprised when somebody wants to cancel. And when we find out and ask why, we got this from one of our mentors, but we now ask the question, "is this a time thing or a money thing?" Which has proven to be really effective because a lot of times it's just a time thing and time is easily solvable. [00:01:59] If it's a money thing, then that's easily solvable too. That's easily solvable too. Just a different route. That's all. So let's talk about time. I've got two clients right now actually that it was a time thing and they're still staying in the program and it's very easy to keep people in the program if it's just a time thing because they're always like, "Oh, we love the program. I just, I don't have time to do all this stuff right now." So what do we say about time? [00:02:21] Sarah: So this is, I think the thing that I hear the most from property managers. Period. Just, especially in this business is, "Oh my God, I just don't have time for anything. Like I feel like I'm spending my whole day working," and we'll come across clients who are working anywhere from eight to 16 hours a day and that's normal for them. [00:02:45] Jason: Yeah. So it's our job to get them out of that. Yeah. [00:02:49] Sarah: If you're working eight to 16 hours a day, I'm talking to you. [00:02:53] Jason: So we have a training that we did once called the priorities training, and it was all about time really. But the reason we called it the priorities training is because saying, "I don't have time," is a very victim sort of phrase. [00:03:05] It's not actually true. You can't legitimately go to any other human being on the planet and say, "I don't have time" when we all are allotted the same number of hours in a day. We've all been given the same amount of currency each day. What's different though, it's not actually true to say we don't have time. [00:03:23] What we're really saying is "this is not a priority for me right now." Or our priorities are just off. So it's really more about priorities. The more honest answer is "I am not making time for this right now because I'm prioritizing something else." And so if you're the type of person that goes around saying, "I don

At this point in the year, it's still early enough to make some plans to level up your property management business. One of the best ways to learn new strategies is by masterminding with other professionals. In this episode, property management growth experts Jason and Sarah Hull talk about the importance of strategic time as a business owner as well as some upcoming events for property management entrepreneurs. You'll Learn [02:06] The concept of your default future [06:43] The four reasons for having a business [10:26] 2024 events for property managers [16:51] Why masterminding matters [19:44] The ultimate event for property management entrepreneurs Tweetables "If you're working with any business, they should be helping you change your future outcomes." "Worse is still different, but not probably the change we were hoping for." "I never want to be the smartest person in the room. If I am, that means I'm in the wrong room." "They say you're the sum of the five people that you are around the most or something like that, but I think your business will be the sum of the five property managers are the most connected to." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: They say you're the sum of the five people that you are around the most or something like that, but I think your business will be the sum of the five property managers are the most connected to and to be connected in our mastermind to other mastermind members [00:00:13] Welcome DoorGrowers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrower. DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many real estate think you're crazy for doing it you think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow we are on a mission to transform property management business owners and their businesses. [00:00:53] We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason Hull and Sarah Hull, the owners of DoorGrow. Now let's get into the show. All right. [00:01:11] So before this show, we were talking about what we should be talking about in today's episode. So what are we going to talk about today? [00:01:18] Sarah: We will talk about getting ready for your 2024 and prepping, getting your schedule ready for some events that we've got coming up. [00:01:27] Jason: Okay. It is January 26. January 2nd. Sorry. I don't know why I said that January 2nd. What's wrong with you? I don't know. I don't know. I think I saw the clock. All right, so it's January 2nd The new year has just started. This episode will probably come out on the main podcast a little bit later, but we wanted to kick things off for the new year. [00:01:49] Make sure that everybody gets in momentum. I think 2024 is going to be a wild year. Every election year is. It's going to be interesting. So let's talk about your property management business, how you can get more of what you want and grow. So let's talk about some of the stuff coming up. All right. Where should we start? [00:02:06] Sarah: Let's first start about talking about what did your 2023 look like? Was it what you wanted it to look like? Was it maybe a little different where there's some curve balls that came at you in the middle of the year and threw the whole plan that you had off balance and if so, what are you going to do differently in 2024? [00:02:26] So if you change nothing, if you do nothing different, your 2024 will look probably pretty similar to your 2023 if not worse because the market is totally different, at least part of 2023. The market was good. The real estate market was pretty decent. It's not so decent right now. It's a little bit cooler. [00:02:45] In fact, we're really close to it flipping over to a buyer's market. [00:02:49] Jason: Okay. And for those of you listening, I think you'll really enjoy this concept. This is one of my favorite closes when it comes to converting people into clients or customers. And we call it the default future versus created future close. So it's important to take a look at your default future is. What you're going to get in the next year, and you can easily base it on what you did the last year and the year before that, and the year before that, you should have a pretty good idea of what your default future looks like. And if you're working with any business, they should be helping you

Tax season is upon us. Every property management business owner knows the struggle of trying to navigate IRS regulations each year and find the best outcome. In this episode, property management growth experts Jason and Sarah Hull sit down with Mo Hussein with Balanced Asset Solutions. You'll Learn [02:05] Talking tax code and regulations [10:02] Why you need an accounting tool/software [18:38] Reducing your tax liability [23:21] Writing off education costs [26:24] A few more tips for the road Tweetables "The experts are worth a lot more to me than software." "You're going to pay for everything in business, whether it's going to be in time or in cash." "If a handyman shows up with only a multi tool instead of a toolbox to do a job, the property manager is probably not going to call that guy back." "There's certainly a wrong way to do taxes, but there isn't a right way or one way to submit your taxes." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Mo: I think what's most important is having a single source of accounting truth I think that's probably what one of the biggest things that a lot of businesses struggle with, especially when it comes to tax season. [00:00:10] Jason: Welcome doorGrowers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others impact lives, and you are interested in growing a business and life, and you're open to doing things a bit differently, then you are a DoorGrower. DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners, and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win. We're your hosts property management, growth experts, Jason Hall and Sarah Hall, the owners of DoorGrow. Now let's get into the show. All right. [00:01:08] And today we have Mo Hussain back on the show. What's up Mo? [00:01:12] Mo: Hey, doing well. Pleasure to be here. [00:01:15] Jason: So we're going to be chatting a bit about tax strategies today. Yes. All right, cool. So let's dig into this. This is something that is near and dear to Sarah's heart, which is super weird. [00:01:25] Sarah: I hate paying taxes. Fun fact, I don't want to give more of my money away if I don't have to. [00:01:31] Jason: I know if I see something on Instagram about a tax strategy, I should just send it to her and she'll find it interesting. Like she just gets into this stuff. So Mo, what do you got for us today? [00:01:42] Mo: Yeah. Sarah, you are definitely probably the first person I've come across that has actually made a comment that you actually love going through this entire process. [00:01:50] Taxes is one of those things that, there's a saying, there's two things guaranteed in life, death and taxes. [00:01:55] Jason: And I'm trying to avoid both. So how do we avoid some of the tax? [00:01:59] Mo: I don't know if we can help with the death part. Maybe over time. [00:02:01] Jason: We'll probably all be somewhat avoid some of the death maybe. [00:02:05] Mo: Unfortunately, the tax code is very thick. It's honestly created an entire industry of professionals like myself and other CPA firms that are specifically just dedicated to decoding it and maximizing savings with our clients and with taxpayers in general, there's, there's a litany of information that's on the IRS website. [00:02:22] It's very difficult to parse through and and there's also consistent changes that are happening each year. I think probably the biggest changes that are happening this year that a lot of property managers are being impacted by is the new 1099 filings and the IRS portal. Prior to 2023, you'd be able to file your 1099s via paper as of 2023 now, for any filers that are filing more than 10 returns, those have to be filed electronically on the IRS has created the iris. The IRS has created this new portal called the IRIS and allows for you to be able to submit your 1099s electronically. And there's some changes that have happened between the fire system that a lot of folks were using before and the new IRIS system, of course, making things more and more, more, more complex as usual. [00:03:07] Jason: Got it. Why would they make anything easy? Yeah, it's definitely not the goal to be audited next year. Now, it seems when it comes to tax strategies, you've got every everything ranging from across the spectrum from risky, maybe not even actually viable strategies

Savvy property management entrepreneurs are always on the lookout for new ways to expand their services and better serve their clients and residents. In this episode, property management growth experts Jason and Sarah Hull chat with Nick Friedman, founder of College Hunks Hauling Junk and Trash Butler. You'll Learn [02:08] Becoming an entrepreneur [09:14] Daily trash removal for multifamily communities [16:45] A butler service for trash? How does it work? [19:47] Vetting team members [27:50] Junk removal services for property managers Tweetables "Property managers are that front-line resource for all things community." "We've got to have urgency of effort, patience for the results." "Culture drives behavior. Behavior drives results." "Execution is a differentiator if you can out-execute everybody else." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Nick: I have come to realize, because we're in a blue collar industry ourselves, moving furniture and picking up trash at residents' doorsteps. Execution is a differentiator if you can out execute everybody else. [00:00:14] Jason: All right. Welcome DoorGrowers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing a business and life, and you're open to doing things a bit differently then you are a DoorGrower. DoorGrower property managers, love the opportunities, daily variety, unique challenges and freedom that property management brings. [00:00:39] Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:00:56] We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management growth experts, Jason Hull, the founder and CEO of DoorGrow and Sarah Hull, the co owner and COO of DoorGrow. [00:01:12] Now let's get into the show. All right. And our guest today is Nick Friedman. Did I say your name right? [00:01:20] You got it right. [00:01:21] Cool. And Nick has two different businesses. And why don't you introduce the two businesses and then I'd love to get into your background of how you got into entrepreneurship. [00:01:30] Nick: Absolutely. So two businesses that are relevant to property management, one is a doorstep amenity for apartment complexes called Trash Butler. It helps increase revenue and net operating income for the communities while also providing an amenity for the residents and that kind of incubated out of our first company that we launched, which is a company called College Hunks Hauling Junk and Moving. I'm a little more widely known for that business that I started back in college. It's a moving and bulk removal service that now has over 300 franchises across the U.S. So it's been a fun journey and a very entrepreneurial journey to say the least. [00:02:08] Jason: Awesome. So Nick, when did you first realize you were an entrepreneur that you were a little bit weird? [00:02:13] Nick: I would have to say in retrospect, it was all the way into my early days of childhood. My sister had a lemonade stand in front of our house. She wanted to charge 25 cents for lemonade. I went out and started a competing lemonade next to hers and I wanted to charge a dollar for my lemonade because I thought my lemonade was better and I think we probably sold the same amount of cups, but I made four times the amount of money than she did because I was charging a dollar then she was charging 25 cents. So in hindsight, I think I would always do some out of the box things. My teachers would call me a little bit restless. But really our business innovation took place when we were in college. Because we had always been brought up and told to follow the more traditional career path, work hard in school, get good grades, get a job after you graduate, climb up that ladder. [00:02:56] And the summer before my senior year of college. My buddy's mom had a beat up cargo van from her furniture store and she said, "why don't you guys go do something with the van? You guys could move furniture, haul trash, you guys could be like college hunks who haul junk," and we just started laughing about it decided to put that on flyers and the phone started ringing so we were in business and realized that the name was catchy. [00:03:18] People appreciated quality service and and that was the light bulb moment for us to pursue a career of entrepreneurship and not the traditional path. [00:03:26] Jason: There you go. So thank goodness for that truck, right?

If you're a property manager, you know that property management is a tough and demanding industry at times. Property managers often feel pressure to make owners and tenants happy. In today's episode, property management growth expert Jason Hull sits down with Logan from Virtually Incredible to talk about how property management entrepreneurs can improve their company's customer service. You'll Learn [03:41] Making big impressions as a small business [10:39] Does every other property manager suck? [18:52] Things you can do to improve your customer service [25:59] The importance of process documentation [32:46] Importance of culture when hiring remotely Tweetables "If you are letting yourself get bogged down on the stuff that you can delegate and the stuff that doesn't need your immediate attention, you're going to be limited on the big impact stuff that really deserves your attention." "If you avoid investing cash, then you're going to have to invest more time and effort." "Phone calls are probably the biggest source of interruptions and the biggest source of staffing expense in a property management company." "Automation shakes hands with customer service." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: Phone calls are probably the biggest source of interruptions and the biggest source of staffing expense in a property management company. And we've been able to cut some of our clients staffing costs in half just by convincing them to not do phone calls [00:00:17] All right. Welcome DoorGrowers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently then you are a DoorGrower, DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. [00:00:42] Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income at DoorGrow. We are on a mission to transform property management, business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. [00:01:19] And I'm hanging out today with Logan Breen of Virtually Incredible. What's up, Logan? [00:01:25] Logan: What's going on, man. Thanks for having me. It's good to have you. [00:01:28] Jason: So in our topic today, we're going to be chatting about small business, big impressions: mastering customer service for a professional edge. So before we get into that, Logan, why don't you give people a little bit of background on yourself? How did you get into property management? And give us some backstory. [00:01:51] Logan: Okay. I'm third generation in property management myself. A lot of people might know my dad, Todd Breen. He is a pioneer in outsourcing and the property management industry. And I'm sitting today. I usually work from my home office, but I wanted to make sure I had a nice, bright background for our podcast today. So I'm sitting in our property management office here in South Florida. And I grew up with my dad being a one man show and running a small business without a lot of the automation and tools and outsourcing that has come with technology. And I can recall as a kid cleaning this same office with my sister. If we wanted to use the family company vehicle, part of our chores was to make sure all the office was clean and we would see stress pills and we would see a heart monitor what is it? Heart pressure monitors and stress tea remedies all over the place and we made a blood oath that we would never get into property management because it was way too stressful. And now fast forward to today, she's the broker at our management office and I'm helping hundreds of property managers across the U S implement the same best practice strategies, outsourcing strategies to make life a little bit easier. [00:03:10] Jason: All right. So what was the consequence of this blood oath? [00:03:13] Logan: There's a little bit of an exaggeration, but we promised that we would not be in the family business, but you know what? It's a complex business and we learned it just through working with dad growing up, we worked in a variety of ways in the management company. [00:03:30] And with the tools of outsourcing and having a good team, it's not as stressful as it once was. [00:03:35] Jason: Yeah. And now you're helping alleviate everybody else's stress, so they don't need stress pill

The property management industry tends to get busier during the Summer months and slow down as the holiday season begins. The colder months are the perfect time for property management entrepreneurs to work on their business instead of in it. In this episode, property management growth experts Jason and Sarah Hull discuss how utilizing strategic planning strategies can start your year off right. You'll Learn [01:22] Utilizing the beginning of the year [05:11] Making a plan "to escape property management hell" [11:12] Strategic time helps you grow the business [17:42] Using this time to maintain relationships Tweetables "Strategic time is what actually grows businesses." "As the world cools down, you should heat up." "If you lay the right foundation and you get really prepared during these cooler months, you can have an amazing growth season during this coming summer." "There's nothing in the business that you have to do personally." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: If you lay the right foundation and you get really prepared during these cooler months, you can have an amazing growth season during this coming summer. [00:00:11] Welcome DoorGrowers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrower. [00:00:28] DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:47] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We are your hosts, property management, growth experts, Jason Hull, the founder and CEO of DoorGrow and Sarah Hull, the co owner and COO of DoorGrow. Now let's get into the show. [00:01:15] All right. So we were talking beforehand, "what should we talk about on today's podcast episode?" And what did we decide? [00:01:22] Sarah: We decided to talk about the beginning of the year. And getting a plan together. [00:01:28] Jason: Okay. So I've noticed over time doing this for over a decade, helping and supporting property managers, that property management ebbs and flows. It obviously heats up in the summer. You can even see this on Google trends. It's funny. If you look at the history for property management as a keyword, every summer it spikes, and then it cools down in the winter, right? In search volume, even though it hasn't grown really over the last decade. [00:01:54] And so what tends to happen is property managers, business owners, they get really busy during the summer, things heat up, things feel a little bit crazy, and then it cools down, and things get quiet, a little bit quiet. And what I've noticed is then the business owners start focusing on their business. [00:02:11] Then what happens is some holidays come, they've got Thanksgiving, they've got Christmas, and they start to get a little stir crazy... new years. And what I find is when business owners have idle time on their hands... what do you think they start doing? They start working on their businesses, right? [00:02:31] All of you crazy entrepreneurs. That's what you start doing. You're like, "I'm going to entrepreneur some more." So you start working on your business even more. And so this is the time, this is the season. It's November 28th at the time we're recording this. And so we just had Thanksgiving and now we're going into these cooler months and there's going to be a slow down, less attention on, the property management stuff for a lot of you. [00:02:57] And that means you can be a business owner and you can start focusing on your business. Use this time. This is the season. This is the time for you to sharpen the ax, to make the business better, to improve things so that you can tackle and grow in the summer. Summer's the greatest time to be able to expand and grow your property management business. [00:03:20] There's a lot more turnover. A lot of owners are looking for additional help. They're not wanting to do this stuff. And if you are prepared, if you lay the right foundation and you get really prepared during these cooler months, you can have an amazing growth season during this coming summer. [00:03:37] Sarah: So this is a really good time when things are slow and quiet and calm, this is a great time to start a new project. Summer not so much. D

One of the biggest questions we get from property management business owners once they start building out their team is "How do I compensate and recognize my team members?" In this episode, property management growth experts Jason and Sarah Hull discuss the different kinds of compensation structures for different personality types and roles on your team. You'll Learn [02:15] The difference between you and your team [07:56] The problem with giving out percentages [12:13] How to set up commission structures [21:23] Recognizing your team effectively [25:44] Giving out raises and job titles Tweetables "Business is a more effective vehicle than even a charity at creating lasting and impactful change." "When you dangle the carrot in front of a great salesperson, they will jump off a freaking cliff to get it." "Your discomfort in giving somebody a raise should be equal to their discomfort in asking for it." "Recognition costs nothing." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: They need to be invested in like committed to helping you grow this business and helping you move it forward, otherwise they are just dead weight and you're creating a bigger and bigger monster of dead weight as the business grows. [00:00:14] Welcome DoorGrowers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrower. [00:00:31] DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management, business owners. And their businesses, we want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win. We are your hosts, property management, growth experts, Jason Hull and Sarah Hull, owners of DoorGrow. [00:01:11] That good? Now let's get into the show. All right. We were trying to change the intro right before we did it. And sometimes she's not on it. Sometimes she is. She's mostly on it now. So. Anyway, here we are. So our topic today, I'm getting a lot of questions, a lot of questions, and this has been going on for a long time, but we're getting a lot of questions about compensation. [00:01:37] This just keeps coming up and we see a lot of mistakes when it comes to compensation. So the challenge with compensation is that entrepreneurs think differently than most people that they are paying, and so they make mistakes in how they compensate people because they think it's going to help them get more of what they want and they actually create the opposite. [00:02:00] And so I want you to pay close attention to this today. If you watch this you should not ever ask if you should be giving out a commission or percent sign to somebody or whatever So let's talk about a couple of things here. So where should we start? [00:02:15] Sarah: Well, I think the best place to start is probably from just for background. [00:02:20] What is the difference between someone who has a sales mindset or entrepreneurial mindset versus someone that may not. [00:02:30] Jason: Cool. Let's talk about that. The two types of team members that you're going to have. There's two types of people on the planet, those that like money and those that don't. And I know you're thinking, "man, no, everybody likes money." [00:02:42] And you'd be surprised. And so if you had all of your team members take a DISC assessment, there's usually on a nice DISC assessment, a section called the values index. And one of those values is the economic or financial score. And so on the economic or financial score, what you will see is that the score is low, then they don't like money. [00:03:04] And I know that sounds weird. They're not focused on money. They're not trying to get money. Money is not a big part of their psyche. It's just not. And I know entrepreneurs, you don't get this because you like money. Sarah and I do not hate money. We don't hate money. Okay, [00:03:20] Sarah: I need that shirt. This is the one t shirt. [00:03:22] I'll wear the capitalistic pig shirt [00:03:24] Jason: Right and so we don't hate money. You probably don't hate money either. If you do hate money and you're an entrepreneur Then you are probably struggling to have money, right. Money is the ability to change lives, make a difference and have impact. This is why business is a more effective vehicle than even a charity at creating lasting

Several property managers find themselves feeling alone in their difficult market. It might feel impossible to grow after being stagnant for so long. In this episode, property management growth experts Jason and Sarah Hull sit down with DoorGrow client Brian Bean to talk about how he grew his property management business despite the challenges he faced. You'll Learn [01:55] Getting started in property management [06:20] Making business partnerships work [09:47] Shifting from real estate to property management [18:21] What's next for your property management business? Tweetables "It's really difficult for partnerships to be successful because for most people, the ego is getting in the way." "What you focus on is what you get." "Until we learn how to get and find people that we feel safe with, I don't think we're supposed to trust." "When you get really great people, it's not hard to trust them." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Brian: After 10 years of just being flat from 30 to 35 units. And then now literally doubled it last week. And that's been from following your instruction, your philosophies and you know, focusing on building this business. [00:00:15] Jason: Welcome DoorGrowers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrower. DoorGrower, property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:00:58] We want to transform the industry, eliminate the BS, Build awareness, change perception, expand the market and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, co owner and COO of DoorGrow. Now let's get into the show. [00:01:18] So our guest today we're hanging out with Brian Bean, who is one of our clients and Brian your company is Dream Big Property Management. [00:01:28] Brian: That's right. We're in Merced, California. [00:01:30] Jason: All right. In Merced, California. So Brian welcome to the show. Oh, Riverside. You said Riverside. [00:01:37] Okay. Got it. I know this area. So yeah, I grew up in Rancho Cucamonga. So just a little bit near there. So Brian tell us a little bit about your journey and how you got into property management and then eventually how you stumbled across DoorGrow, I guess. [00:01:55] Brian: Right, so, I was a newspaper editor and reporter and I got a job, grew up in the Pacific Northwest, got a journalism degree, got a job in Palm Springs on the Daily Newspaper, and moved to California in the 80s. [00:02:11] And so I did that for 13 or 14 years toward the end I, you know, coming from an entrepreneurial background, my uncle gave me my first, second, third job when I was a kid he owned a, like, old style service station. So I grew up in that small business atmosphere. And when I went to work in newspapers, you know, I had these lofty aspirations, these utopian ideas, you know, you're getting your twenties about doing something to change the world or, you know, to have an impact. And I found out after about 10 years, that was just, it's just another corporate job. And so I was looking around for something else and I looked at a lot of different businesses. [00:02:55] And I ended up coming upon real estate and I was able to, while I was a newspaper editor, I was able to buy five, two five unit apartment buildings in Palm Spring. Nice. And that was my introduction to property management. I was pretty much doing that during the day. We were putting out newspapers in a, from like three in the afternoon to midnight, you know, the press would roll at midnight and and I did it all, you know, I, from everything from dealing with the tenants face to, you know, patch and drywall to whatever collecting rents, chasing rents, made all the mistakes. [00:03:33] And I was, it was self education trial by fire. And then a few years later, I went into real estate full time and sales. I had a partner in the apartments who was actually the listing agent on those apartments at the time, but he invited me into real estate full time in 2001. [00:03:49] And then we were off on a, and it was a run. And so I, I did property management for a while from on our own properties. And then I've just morphed into sales and we were pretty successful and ve

We are always looking for new, revolutionary property management tools and strategies that benefit property managers, owners, tenants, and vendors. In today's episode, property management growth expert Jason Hull sits down with Tom and Diego from a new company called Calvary to discuss how property management entrepreneurs can improve maintenance processes at NO COST. You'll Learn [01:35] Innovating in the property management industry [08:30] Improving maintenance at no cost to the property manager [17:26] What kinds of businesses does this work for? [21:26] The biggest maintenance challenges [27:28] How do I implement this? Tweetables "You show what you can do and then you build trust." "It all goes back to systems, SOPs, and training individuals." "The one piece that's not scalable in a business is depth and depth is where the magic happens." "If you want to scale your business, you have to do the things that are unscalable." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Tom: It's a true win for everybody. It really is. [00:00:02] Jason: And you guys don't charge the property manager... anything? [00:00:06] Tom: Nothing. [00:00:08] Jason: Welcome DoorGrowers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrower. DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. [00:00:33] Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:00:52] We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:10] So today I'm hanging out with Tom and Diego Alatorre? All right. I got it. Sort of. All right. And Tom Van Waelem. Yes. Perfect. You guys are stressing me out with these last names, man. These are not easy. All right. So it's good to have you both on the show. So Diego and Tom have this cool idea and business called Calvary. And we'll get into that in a minute. [00:01:34] And our topic today is how to improve maintenance processes at no cost ever. And this is something really unique. And I was like pretty surprised when they originally shared this idea with me, their business. And so we'll get into that, but first let's get into some background between the two of you, how did you get into property management? [00:01:56] And I think this will also help, you know, qualify you to the audience. So they go, "all right. Should I trust these guys with some maintenance stuff? [00:02:03] Diego: So actually I could go ahead and get started and tell you a little bit about my background story. Yeah. It's actually really interesting, Jason, this was looking at your podcast and I saw that you did an interview with Pete Neubig. Pete Neubig was the owner of Empire. [00:02:21] Sorry, I'm a little bit, I'm a little bit nervous. It's the first time I'm doing a podcast. And he was talking about in your podcast that he hired four individuals, right? One of those four individuals that he hired, I was one of them. I started at the very bottom. I started as an assistant to a property manager. And from there working at Empire, I started to learn that maintenance was a very big struggle. Most issues pretty much happened because of maintenance, right? Escalations, billing problems, you name it. And from that point on I became a maintenance coordinator. [00:02:58] I started to take a really big like at maintenance. And I started to understand and build processes and start to, you know, find solutions on how to handle maintenance. So, and it really helped me because once Empire merged with a bigger property management company, I was able to utilize those same processes, that same structure and we were able to implement it at a very big property management company that had over 9,000 homes at the time. [00:03:30] And so after we implemented that, it really helped that company grow because we were able to rebuild the entire company you know, and scale it. Maintenance was one of those things that was hindering that company from growing and in less than two years that company went from 9,000 doors to over 18,000 homes. [00:03:51] And so after that, first I was headhunted by a couple of property management companies that knew what I

Have you been looking for ways to improve your owners' experiences as property management clients? In this episode, property management growth experts Jason and Sarah Hull sit down with Matthew Kaddatz from Appfolio to talk about elevating the owner experience in property management. You'll Learn [01:35] Getting started in the property management industry [05:18] Improving relationships with owners and investors [10:24] What does your ideal client look like? [18:31] Why you get stuck doing things you hate [26:25] How elevating the owner experience helps you Tweetables "Once property management gets you, you're stuck. You're not going anywhere." "I think one of the biggest mistakes property managers make by not having clarity on who their ideal customer is they try to get everybody." "'No' is often better than 'yes' if you're being careful and focused." "I don't think that you can really figure out a lot about your clients and what they truly want, what's really important to them, if you're unclear on what you truly want." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: I think one of the biggest mistakes property managers make by not having clarity on who their ideal customer is, is they try to get everybody. Then they're taking on a lot of accidental investors and they churn out like after a year. [00:00:12] Welcome DoorGrowers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrower. [00:00:28] DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, my wife, co-owner and COO of DoorGrow. [00:01:11] Now let's get into the show. All right. Today's guest. We have Matthew Kaddatz from Appfolio. So Matthew, welcome to the show. [00:01:22] Matthew: Yeah. Thanks for having me excited to be here. [00:01:25] Jason: So we have not yet had somebody from AppFolio, but we have a ton of clients that use AppFolio and we've heard great things about it. The perception has always been, it's the Mac of the property management software out there. [00:01:37] So, Matthew, why don't you tell our listeners a little bit about you? How did you get into property management into this industry? And and you know, what do you do at Appfolio? [00:01:48] Matthew: Yeah. So, I've been in property management pretty much my whole professional career. I studied computer science in college, realized I didn't want to be behind a computer all day and knew some developers developing some land, and they were looking to turn over the management and there weren't a lot of local operators. And I was like, "Oh, I could do it." You know, naive, 22, and 2006, right? So that all thought the best way to make money is real estate. It's 2006, everyone was making money right at the brothiest point in the industry. [00:02:23] And I went down and started the property management company. These developers were my first contract and I ended up really liking the business, building the business. I grew it in the local area, did property management, community association management, a little bit of short term rentals, small, little, mostly second home market. And had a fun time growing it. Ultimately, I ended up selling it to an outfit out of Texas called Associa, and was looking to do something else and found my way to AppFolio. [00:02:58] Jason: All right. Now you are then, based on the numbers you shared, you're about to hit the big 4-0, right? [00:03:05] I am. And did you ever think as a kid when you turned 40 someday that you're going to be doing property management stuff? [00:03:13] Matthew: No, never. Even when I sold my business, I stayed around for two years and was looking for something else. I looked hard to get out of the industry. I wanted something different and the furthest I could get was a technology company that provides software for the industry. [00:03:31] And you know, I joke around once property management gets you, you're stuck. You're not going anywhere else. [00:03:37] Jason: You know, a lot of property managers joke about it and the

Kent Hardman is a property management entrepreneur who took his property management company from zero to over 120 doors in less than a year! In this episode, property management growth experts Jason and Sarah Hull sit down with Kent to talk about the mindset changes and routines he implemented to kickstart and grow his property management company. You'll Learn [04:51] How your personal life impacts your business [08:23] Shifting your mindset toward growth [17:44] 10x-ing your business [24:48] Changing your life and business Tweetables "Self-care is the foundation. You've got to start there. Put your own oxygen mask on first." "When it's somebody's doing sales and they start to get evidence, that's when magic happens because then we have our confidence." "You've got to have that long-term vision to get through that kind of rut of a week." "If you have more than 3 priorities in your life, you have 0." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: Self-care is the foundation. You got to start there. Put your own oxygen mask on first. [00:00:05] Kent: Yeah. The plane's going down. You're supposed to put your mask on first. You know, how can I help my daughter if I can't even help myself [00:00:12] Jason: All right. Welcome DoorGrowers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrower. DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. [00:00:36] Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management, business owners and their businesses. [00:00:52] We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win. I'm your host, property management, growth expert Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, the Co-owner and COO of DoorGrow. Now let's get into the show. [00:01:12] And we're hanging out here with Kent Hardman. Kent, how you doing, man? [00:01:16] Kent: I'm doing well. Glad to finally be here. [00:01:19] Jason: It's good to have you. So you've been a client for how long now? [00:01:23] Kent: About a year. [00:01:24] Jason: About a year. And this has been quite a journey for you. You're in a very different place you were, you know, now from a year ago. And so why don't we go back and why don't you give the listeners a little bit of your background and history so they get an idea of who you are and what got you into property management. [00:01:40] Kent: Sure. Yeah, so I'm here in Cincinnati, Ohio. I grew up in Cincinnati. Won, the parent lottery had a pair of awesome parents, and I grew up in this old tutor and from a young age, just I was fascinated with architecture, real estate. Went to Miami University here, close to Cincinnati had what I refer to as my real job for a couple of years worked for a manufacturer. In the marketing department and I just knew it wasn't for me. [00:02:06] I always wanted to get into real estate. And you know, it was about 2006. I was networking with real estate companies. Nobody was hiring because of the economy. 2008 happened and literally I got into real estate in September of 2008, you know, people were running for the doors and I was running into a burning building. [00:02:25] And started out, I got my real estate license first, because that was the easiest thing for me to do. And did the realtor thing for a little bit, nothing against real estate agents, but I just, I had bigger ambitions than that. And got into buying rental property in Cincinnati and at the time my father retired financially, he had some cash to throw at some investments and me and my dad started buying apartment buildings and how I got into property management was just learning by doing, doing it for myself. Bought a bunch of apartment buildings, a lot of 10 families. [00:03:00] That then evolved into doing some urban development in Cincinnati. Cincinnati has recently gone through a great renaissance, so I was also in charge of doing the property management, but then also putting deals together development type deals, specifically in historic type shells that me and my dad would buy and, you know, build new on the inside. [00:03:19] And going back, so I'm 44 right now, going back two years ago, I was trying to kind of figure out what my second act is going to be, and, you know, I just identified how much I enjoy property man

Do you feel comfortable where you are at in your property management business? You might have achieved your initial goals. You started the business, you got the number of doors you wanted… now what? Today, property management growth experts Jason and Sarah Hull talk about growing beyond the initial goals you set as a business owner by leveling up your mindset. You'll Learn [01:30] Don't be a slave to your own business [04:11] You can achieve more [09:28] The 3 different levels of want [16:33] The 3 things necessary to achieve [20:15] Only YOU know what you are capable of Tweetables "You know, deep down whether your business is great or not." "You're able to make a bigger impact and a bigger difference if you have a successful healthy business." "Find a way to justify success because success allows you contribution." "You spend your whole life trying to fit in when really you need to spend time trying to stand out." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: Are you a "kinda" property manager or business owner or entrepreneur or are you non-negotiable, you refuse to be in an industry and not be one of the best. You're going to be great. Like you've committed to being great. [00:00:14] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:51] At DoorGrow, we are on a mission to transform property management, business owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. All right. [00:01:14] So, a lot has been going on. Last episode, Sarah and I talked about how we had just come back from an event. We had a whole bunch of different ideas. This last week, then her family came to visit, so I haven't been able to implement a lot of these ideas, but it was super great seeing her family. [00:01:30] And, you know, one thing I was really grateful for during the last week, at the end of the week, I said to Sarah, "you know, it's really great that we have a business that allows us that when we want to, we can have those moments with family. Like family had come to visit, we can spend that time with them." And she agreed. [00:01:48] And so. This is something that I want all of you to be able to have an experience too. Hopefully you have this already in your business. If you do not, if you're struggling, if you're like, man, "I haven't even taken a vacation, let alone a few days off to spend with family. I haven't taken a vacation or a few days off to spend with family or anything like that in a while," then you have built the wrong business. You didn't build a business for you. You didn't build a business based on what you wanted. You built a business based on what your clients want maybe. You built a business that you let take over and become its own boss. And the business is now in control of you. You are now a servant or a slave to your business, and you should be the one in control, the one in charge. And so if you're in that position, you know, I want you to get out of this. I want to give you an escape route. So I just did a masterclass on the biggest secret killer or thief in a business, and that's interruptions. And I talked about doing a time study, and this is also the beginning gateway to escaping your business and creating some freedom is to do a time study. [00:02:58] And you can use our time study. If you'd like, reach out to us. We can give you our time study document. Just DM me on social anywhere and just say time study or something like that. And my team will say "what am I supposed to give them? Give them the link to our time study document." But the basic idea is that you're going to track your time every 15 minutes. [00:03:19] You're going to figure out where your time's going. You're going to figure out: "What am I doing that gives me fulfillment and what am I doing that's taking it away like it's draining me?" And so you're either going to have a plus sign or a minus sign that you're going to write next to every 15 minutes of where your time goes. [00:03:36] So if you're doing something where you feel like you're

If you have ever gone to big, in-person coaching events, masterminds, or conferences, you've probably come back to your team with a TON of ideas you want to implement. In this episode, property management growth experts Jason and Sarah Hull talk about how to bring new ideas back to your business and implement them without totally overwhelming your team. You'll Learn [01:22] Why we invest in coaching ourselves [05:47] New ideas take time to implement [09:37] You need better hooks! [10:39] How to avoid overwhelming your team with new ideas [17:54] The best live event for property managers Tweetables "People give up long before they get results in anything." "If you quit before you get the results, it's never going to work." "You can guarantee failure if you stop." "We grossly underestimate the amount of work that people put into something to achieve success or to get a result." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: It's difficult because we come back from an event and then we pull the pin on a grenade and throw it into the middle of the room with our team. We're like, "Hey, here's this really exciting thing!" And it's exciting for us. But for them, they're like, "I already have all this work that I'm expected to do, and you want to like change everything now?" [00:00:19] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. [00:00:44] Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:01:00] We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, co owner and COO of DoorGrow. Now let's get into the show. All right. So we just got back from doing what? [00:01:25] Sarah: We went to two events back to back, which is a little crazy, but we did it. So we went to a Mastermind right outside of Nashville, Tennessee. And right after that, we went to a big event down in Orlando. It's Funnel Hacking Live. [00:01:41] So we were gone for like a whole week. [00:01:45] Jason: Yeah, a whole week of travel and events and how'd you like it? [00:01:50] Sarah: I loved it. So it was a lot in a short amount of time especially with the travel. So we did four cities in three days. So that was kind of crazy, but it was really great. [00:02:02] And then it was funny because we did our mastermind event and right after that, then we went to Funnel Hacking Live, and on the way to, and like from both of these events, we were then watching like an online course from Alex Hormozi. So it was just like information overload. [00:02:21] Jason: Yeah so much. We have a lot of ideas. We do. We took a lot of notes. We have a lot of notes, a lot of ideas, and it can be a bit overwhelming. A lot of you probably feel like that when you go to events. You get a lot of ideas, a lot of stuff. And so we talked about how we need, like when we have some space, because we're getting caught up in all the work that we missed and everybody needing us. [00:02:45] We need to block out at least a day or two to really just digest all of the stuff that we got and to prioritize it and figure out where's this going to fit in with what we're doing. So for you, what are some of the key takeaways that you got that you feel like you are motivated to work on as a result of all the stuff that we just downloaded? [00:03:07] Sarah: Well, there's so many things I think if I were to have to choose right now and prioritize, I think probably like building my own personal brand would be on the top of the list. And doing the thing that I hate the most, which is social media. Yay. I hate social media so much. I just hate it, but it's a thing that you've got to do, I guess. [00:03:31] Jason: Yeah. So a lot of people I think make the mistake of trying to build up the business brand on social media. Which generally is a lot less effective because people want to interact with people and most of the people that you follow are not a business, they're a person, right? And so I think that's one of the things that took away too, is I need to really focus on building up m

When you are creating a team in your property management business, the culture that you create will make or break your business and your ability to grow and scale. In this episode, property management growth experts Jason and Sarah Hull sit down with property management entrepreneur and DoorGrow client Brian Mullins to talk about hiring, culture, and processes. You'll Learn [05:33] Why culture is important in a business [12:07] Importance of humility and showing gratitude as a business owner [19:48] Having processes makes everything easier! [24:18] Setting goals in your business Tweetables "If I could just clone myself, then all my hopes and dreams would come true because I would make that clone of me do all the stuff I don't want to do. Guess what? They wouldn't want to do it either." "People that can do everything do not make great team members. They make great business owners." "Don't be the property manager, be the property management business owner. Hire the property manager." "Whatever we focus on with our team and are grateful for, they get better at that." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: They say pride cometh before the fall. So if you're not humble in business, usually you get your ass handed to you at some point, and then you are forced to be humbled. And so you either humble yourself or you get forced to be humbled. [00:00:12] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management, business owners, and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. We're your hosts, property management, growth experts, Jason Hull, the founder and CEO of DoorGrow, and Sarah Hull, co-owner and COO of DoorGrow. Now let's get into the show. [00:01:19] And our guest today is Brian Mullins. Brian, welcome to the show. [00:01:24] Brian: Thanks for having me. [00:01:25] Jason: Cool. So Brian, give us a little bit of background on you for those listening, how you got into property management, why you decided to do that crazy thing, and yeah, share a little bit about your journey in entrepreneurism. [00:01:39] Brian: Okay. Well, it goes back a long ways. I I'd always had an interest in real estate. I grew up in high school during the ramp up to the great recession and was fascinated by it, and graduated high school, wasn't sure exactly where I wanted to go. I was leaning towards technology or entrepreneurship, finance business, and started computer science, said, "Oh, hell no, I'm not doing this," and then switched over to finance. And in that time, I was also working for a collection law firm as my college job. So I switched to finance, fell in love with that, and then I got an opportunity to take some electives in finance, and real estate was actually one of the departments under finance. [00:02:20] And so, like, well, I can get a minor and fulfill my electives in real estate, or in finance. And so I took my first real estate class, and that was the point which I decided that this is where I wanted to be, and this would have been in 07, 08, and I set myself as a goal to go through college, graduate college, work five years for somebody else, and then start essentially a investment brokerage, doing property management acquisitions, the whole nine yards. So I went all the way through school, graduated in 2010, which is a really crappy time to find a job and I said, "I'm not going to go do some of these jobs that are actually available," and I went and got my MBA instead, graduated in 2012, worked 5 years for a regional automotive group, and I was in charge of all their real properties, and so I was doing a lot of commercial real estate at that point, building buildings, and also managing the various assets that they owned. And then after one week, should I have my five year anniversary? I quit, made a little bit of a shift. In hindsight, probably wasn't the best idea. I went more towards retail brokerage, and ran with that, never had a ton of success, survived made a decent chunk of change, but I was never super satisfied with it, recruiting agents is not my jam. [00:03:32] An

Owning a property management company can be expensive, risky, and stressful. Property management business owners often surround themselves with the wrong team members. Today, property management growth experts Jason and Sarah Hull sit down with Pete Neubig with VPM to talk about building effective and efficient property management teams. You'll Learn [01:58] Having a business in "Chaos Mode" [09:02] The importance of core values [14:45] How VAs help your business thrive [23:18] Accountability, KPIs, and training [30:06] Creating company culture with VAs [37:07] Getting the right people in the right roles [41:30] VAs for property management companies Tweetables "When you're in high growth, you seem to be in chaos mode, and when you're in chaos mode, you don't make any money." "When you're not proactive in your business and you're reactive, you're losing trust and churn goes up." "If you don't have your org structure correct, it doesn't matter how many whistles and bells you have." "I think every business owner needs to build the business around themselves." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Pete: If you don't have your org structure correct, it doesn't matter how many whistles and bells you have. If your org structure is not correct, It all goes to hell in a handbasket. [00:00:09] Jason: All right. Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:28] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management, business owners, and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. [00:01:03] I'm your host, property management expert, Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, my wife. Co-owner of DoorGrow and the COO of DoorGrow. Now let's get into the show. [00:01:16] So our guest today, we've got Pete Neubig back on the show with VPM Solutions. Welcome Pete. [00:01:23] Pete: Welcome Jason, sarah. Thanks for having me. [00:01:25] Jason: Yeah, good to have you. So now Pete, you were an operator of a property management company. [00:01:31] Pete: That's correct. [00:01:32] Jason: With Steve Rosenberg and you really helped to dial in the operations there and build that up. And now you're helping people do this in their property management business with your VA company. So we're going to be chatting about today is the number one way to increase productivity and profitability, so this should be interesting. So Pete, what is the number one way to increase productivity and profitability? Let's get into the subject. [00:01:57] Pete: Sure. So before I jump right in, I'll talk about just a little brief history of Empire Industries, which was the company that we owned. So, we came from the investor side, Steve and I, we partnered up, we owned about 31 homes. Bought too many, didn't know how to manage it. [00:02:12] We love the idea of buying the deal. We hated the idea of managing it. So we went out looking for management firms and then realized we felt we could build a better mousetrap, which we ended up doing. Our original vision, I know you talk a lot about vision in your coaching, our original vision was we were going to own 500 homes and manage them ourselves, and within a year, that vision went to crap and we ended up managing 60 homes and I owned 37 of them. I'm like, "Steve, how are we managing these other homes?" And we were third-party managing all of a sudden. Because he felt that everybody needed help. And so we started third-party managing. So that's how we got into it, and we ended up building a better mousetrap and we created a third-party management firm and we took it from those 31 doors that we had all class D minus stuff, which is a whole other podcast. And I think you've actually listened to one of yours recently about something like that. So we ended up taking it to about 980 single-family homes and nothing more than four units in Texas, single families, one to four units and we went to three markets. We were in Houston, Dallas, and Fort Worth. And what happened was with us, our vision was no longer aligned. Steve wanted to take the property manager firm national. I wanted to literally

At DoorGrow, we have organized our clients into Tribes to provide them with connections, community, and support. In today's episode, property management growth experts Jason and Sarah Hull quickly talk about the importance of having these kinds of connections and being socially active as a property management entrepreneur. You'll Learn [01:16] Why we created DoorGrow Tribes [03:08] Find people on your same path [04:54] The neighbor strategy [06:04] In-person events for property managers Tweetables "You go faster together." "It's really surprising to me how many property management business owners do not know anybody else that does property management." "You need somebody you can look up to somebody that's ahead of you." "The in-between moments at conferences, events where you get to connect with people, make friends are probably the most impactful." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: It's really surprising to me how many property management business owners do not know anybody else that does property management. [00:00:07] They don't really have a relationship or friendship. They're not connected. [00:00:13] All right. Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:33] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:53] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, co owner and COO of DoorGrow. [00:01:16] Now let's get into the show. All right, today's topic, we were chatting about what we should talk about, and we're about to head out on a trip. Where are we going? [00:01:25] Sarah: We are going to Salt Lake City, Utah. And what are we doing? We're doing a tribe event with our clients. [00:01:31] Jason: Okay. She's excited. [00:01:33] Sarah: I am so excited. This is our first one. We're kicking it off live. [00:01:36] Jason: All right. So we've organized our clients into tribes because we've got this awesome, amazing mastermind, and we wanted people to be able to get to know each other because this Is really important. The in between moments at conferences, events where you get to connect with people, make friends are probably the most impactful and maybe even profit evoking in like instances in interactions that you have at the entire event a lot of times. And so we want to really facilitate those for our clients and get them connected and get them creating some relationships. So we're going to be doing something fun. We are. Yeah. So what's the agenda? Why don't we tell them? [00:02:15] Sarah: Yeah. So we're just hanging out. We're spending a full day together. So our clients decided where we were going. We had all of our clients submit their ideas for a location and then what we're doing when we're there, like some sort of activity. And then everyone voted and this was the one with the most votes. So off we go. So we are going hiking in Little Cottonwood Canyon. [00:02:37] Jason: Okay. Yeah. And I hear it's beautiful. So it's going to be awesome. So we're going to see that. Everybody's going to be mixing a little bit of business in there and we're going to be having some good conversations and my intention while I'm there is just to benefit everybody that shows up as much as I can as coach. Right. And I'm sure that's Sarah's goal as well. [00:02:56] And we've got to go catch a flight. So we're going to keep this really brief. It's going to be a short episode. So, why is it important to have a tribe or to have friends or to have connections in your industry as an entrepreneur? [00:03:08] Sarah: Oh, it's so important, and in fact, studies have shown that this is arguably the most important thing that you can do so that you can be successful in your business and in your growth and in your life is just be connected to other people who are working on similar things and like on a similar path and they're growth minded. And a lot of people unfortunately don't have that. [00:03:34] So we provide that in our mastermind. [00:03:37] Jason: A lot of you have he

At DoorGrow, we love showing off the awesome entrepreneurial people we get to coach and work with every day. In today's episode, property management growth experts Jason and Sarah Hull sit down with DoorGrow clients Jill Lyons and Alex Platt to talk about their journey in property management and with DoorGrow. You'll Learn [03:00] Starting a journey with coaching [07:26] Finding support as an entrepreneur [12:18] The path to success is hard work [16:54] Getting out of the business [19:28] The importance of good company culture [21:20] The impact of coaching Tweetables "Done is better than perfect." "The more valuable you are to your business, the less valuable your business is." "If you don't mind working, you don't set up boundaries." "Just being open to the thought and the idea is enough to make it work." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: The more valuable you are to your business, the less valuable your business is. Ooh, like that one. [00:00:07] Welcome DoorGrow property managers to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:47] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win I'm your host, property management, growth expert Jason Hull, the founder and CEO of DoorGrow along with Sarah Hull, co owner and COO of DoorGrow. Now let's get into the show. [00:01:13] Our guests today... we've got Jill and Alex. Jill Lyons. Alex, what's your last name? Platt. Okay. I just know he's always with Jill, Alex. So we're really glad to have you on the show. And the topic of today's episode is like, we want to talk about your journey with DoorGrow because you've been with us for a little bit. So, why don't you introduce yourself and explain like kind of how you got into property management. [00:01:39] Jill: Well, I must've taken an insane pill along the way, but I like it. My name is Jill Lyons and I own and I'm broker of Relaxed Realty Group in Sarasota, Florida. Currently we manage about 500 homes. We have like maybe 520 now and our rent roll, we just surpassed 800,000 this month, so I'm stoked and happy and proud. And you know, I love the business. There's never a day that's not that I feel like, "Oh my gosh, it's, you know, Monday." I never feel like that. So it's every day is a joy. Not every instant is a joy, but every day is a joy. [00:02:12] Jason: So let's Alex, why don't you introduce yourself and tell us what is your role? [00:02:17] Alex: So, my name is Alex and I've worked with Jill here just over a year and a half, or going on almost two years when I got my real estate license. My wife started with Jill, Miranda, and she's been with Jill for what, 10 years now? Started with a business with her and I do the operations here. So operations and BDM. [00:02:38] Jason: Awesome. Okay, cool. [00:02:41] Jill: So he came from a customer service background with T Mobile for the last 10 years. It's great. Corporate's a great, but there's a lot more opportunity here and oh my God, he's great with people. Of course He's not " to brag about himself. So I'll brag about him. So he will put on multiple hats and do everything that whatever needs to be done. [00:03:00] Jason: Cool. Yeah, you guys make a good team. We've enjoyed having you in the program. So why don't we start with what problem problems were you dealing with when you first came to DoorGrow? Like what challenges were going on? [00:03:14] Jill: So I would say my strengths are that I love to sell and talk to people and help people. So, you know, that was naturally there and I grew the business with success with growing doors. And I was in a kind of a comfortable, I would say position as. Having a good amount of owners and properties, but I want to start exiting the business and it was just way too 'me centered,' you know, what do we do? What do we do with people coming to me? You know, I don't mind working. Like I say, so unfortunately, if you don't mind working, you don't set up boundaries, you don't set up corporate structures. My flow, there was nothing corporate about me. [00:03:49] If I wanted to step away, which I

Being a business owner can be incredibly stressful at times, and property management entrepreneurs know exactly how stressful it can be. Today, property management growth experts Jason and Sarah Hull discuss how property management entrepreneurs can reduce and manage their stress. You'll Learn [03:07] Why property managers are so stressed [12:18] The secret to stress relief is… going for walks! [13:42] The magic of mini breaks [19:42] Taking care of your physical health to reduce stress [22:52] You put too much pressure on yourself [27:41] The problem with starting multiple businesses Tweetables "You put up with whatever situation you create." "The beautiful thing about having a business is that you can create the business. You can build it around you and you can structure it in a way that allows you to reduce your stress, especially once you start to build a team." "The business can take as much of you from you and your life as you're willing to allow it." "In order to have more than one successful business, you must first have one successful business." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: You put up with whatever situation you create and the beautiful thing about having a business is that you can create the business, you can build it around you, and you can structure it in a way that allows you to reduce your stress especially once you start to build a team. [00:00:17] Jason: Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. [00:00:33] DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:51] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. [00:01:05] I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, co owner and COO of DoorGrow. Now let's get into the show. [00:01:19] All right. So today I reached out to Morgan, one of our coaches on our team, and I said, "What should we talk about on the podcast? What are you running into with clients lately related to coaching?" Should I just read what she said or...? I'll sum it up. So basically she said a lot of property managers have a lot on their plates. A lot of y'all have a lot on your plate and you're not taking care of yourself. And, you know, this might sting a little to hear for some of you are not taking care of yourself right now, you know, you should be, maybe you should be eating better, you should be getting more sleep, you should be having less stress, should be like stepping up more as mom or dad, taking care of your kids, being part of the family, whatever it is, but you're just, you're not able to really be there in a lot of different ways because you are too busy being a martyr, too busy being a martyr, allowing property management to take over your life, allowing tenants to take over your life, allowing owners to dictate your life, and you're trying to please all of these other people. Probably matter a lot less to you than your family does, right? So that's what we're [00:02:39] chat about today. We're going to talk a little bit about today, about how it's possible to have it all. You can have a successful business. You can manage your time well, you can get support. You can have the space to work with DoorGrow, have time for coaching. You can have it all. And she also mentioned other big challenges is related to this is juggling multiple businesses. So these are some of the things we can get into today. Where should we start? [00:03:07] Sarah: Well, I think a good place to start is Let's address the elephant in the room, which is like stress. Stress in property management is super common because it is a very stressful business. It's a high pace, like fast moving business. Typically it's not something where hey, we have, you know, 18 days to figure this out and we could just take our time. Oftentimes it's like a fast moving, high pressure industry in general. [00:03:38] And I think that there are definitely ways to kind of help like reduce and mitigate stress. I just don't know how often people actually do it, and for a while I was in that bucket too. I really, I was like experiencing burnou

Last time we talked about the difference between cold and warm leads. So how do you take this information and use it to grow your property management business? Join property management growth experts Jason and Sarah Hull as they reveal the top strategies and DoorGrow secrets for growing a property management business. You'll Learn [01:09] Strategy 1: The Neighbor Strategy [07:33] The 3 kinds of neighbors to target [11:59] Strategy 2: The Review Strategy [16:26] Strategy 3: Real Estate Agent Referrals [20:26] Strategy 4: Presenting to Groups [25:32] Strategy 5: Product Research Interviews Tweetables "Not all leads are equal." "There is just so much abundance, and if you put yourself in a scarcity mindset, you're going to experience that for sure." "There is no shortage of business if you're a property manager." "This like scarcity mindset, we have to kill it. We have to get out of it." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: Especially in the U S like there is no shortage of business if you're a property manager. [00:00:08] Jason: Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. [00:00:23] DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:42] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert Jason Hull, the founder and CEO of DoorGrow along with Sarah Hull, co founder and COO of DoorGrow now let's get into the show. [00:01:09] All right. So the topic we decided to talk about today is how to get the best leads for property management. We talked about previously the difference between cold and warm leads, right? So not all leads are equal. And if you missed that episode, go check that out. I highly recommend it. It will save you a ton of money and time, wasting your energy, cash effort, et cetera. So today we're going to talk about some of the best strategies. We're not going to go into a lot of detail. If you want to go deeper with us, you can reach out and we can coach you through this stuff and help you grow your business without spending a bunch of money on marketing. [00:01:51] All right. So why don't we kick this off and we can tell them a little bit about the neighbor strategy, which we have a really cool training on that we will give to the audience for free. We'll tell you how you can get it. Let's do it. So, do you want to intro that one? [00:02:07] Sarah: No, you do it, because this is your whole thing. [00:02:10] You set up the whole page, so you do it. I don't want to miss anything. [00:02:14] Jason: So, the Neighbor Strategy is a really simple concept. And the concept is, you probably have gotten a phone call before, at your property management office, And somebody said, "Hey, do you manage in X area, in some sort of area?" [00:02:30] And the answer was no. And you just said "no." Or your team just said "no." And they hung up and said, "nope! We don't. Sorry!" And that is a perfectly good lead that somebody, one of your neighbors would love to have. And you just threw it in the garbage. So the analogy I use, if you go to neighborstrategy.Com and get this free training, you'll learn how to make this strategy work, but it's really simple. Our clients never get told no. They reach out to neighboring property management companies to just explain this. "Hey, sometimes I get calls for your area and I usually just throw that gold in the garbage. Would you like to have it?" And they always say yes. And in that I teach how to convert, even if that's a cold lead that came in for them, I teach you how to convert that or have your neighbors convert that. [00:03:23] If you share the neighborstrategy.Com landing page with them so they can learn the training how to convert that from a cold lead 10 percent close rate into a 90 percent close rate warm lead. So you're able to refine this gold for them, give it to them, and they can then get this gold and they're getting business. And so we've got clients that are doing that with each other that are in neighboring markets. You can even do this with property management companies that are in your market that focus on a different

Do you know the difference between cold and warm leads? If not, it could be costing you thousands or tens of thousands of dollars… Join property management growth experts Jason and Sarah Hull as they reveal the ugly truth of using internet marketing and pay-per-lead services. Learn the difference between warm and cold leads and how to attract more warm leads in your property management business. You'll Learn [02:46] What's the Difference Between Warm and Cold Leads? [06:28] What are the Problems with Cold Leads? [14:14] How to Get Warmer Leads Tweetables "The difference between a cold and warm lead is that they know you, trust you, and like you." "Cold leads are only good when they come in for maybe about the first 10-15 minutes." "Sales and deals happen at the speed of trust." "Not all leads are equal." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: One of our clients came to us, and we said, "what have you been doing for the last year to try to grow your business?" because they have not been very successful, they were doing a pay per lead service. They bought 322 leads in the last year. And I said, " how many doors did you get out of those 322 leads?" And they said that they got like 18. [00:00:26] Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. [00:00:42] DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:01:00] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, co owner and COO of DoorGrow. Now let's get into the show. [00:01:26] All right. I always trip up a little bit trying to like introduce you. Like it's really hard, co owner, COO, like they both start with the same first letters and my brain's like COO's, owner, COO... I don't know. All right. So we were talking about today's topic and what we wanted to talk about. And what we were planning on talking about today is property management leads, specifically the difference between cold and warm leads. And a lot of you probably already know what that is, especially if you've been listening to the podcast a while, but I still get asked this question. I'm explaining, like these marketing channels will only give you cold leads and the close rate is only like 10 percent on those or worse, and these channels will give you warm leads, and people are like, "what's a warm lead? What's a cold lead?" I still get asked this question. So we're , to answer that today and we will give some examples of those And and help you figure out maybe a little bit towards the end, how to get some more leads because everybody wants more property management leads. How do I get more leads? And one of the challenges we can get into is related leads is sometimes you think you need more leads, but what you just need maybe is less leaks or maybe some better channels. So we'll chat about that. Okay, so Sarah, what's the difference between a cold and warm lead? [00:02:51] Sarah: Oh, that's such a good question. [00:02:53] Really there's a lot of differences, but I would say the main difference is like, where does it come and what is your close rate? Those are, I'm going to say, your two big ones. Where does it come from and what is your close rate? [00:03:05] Jason: So Here, like, let's make this really simple for those of you listening. Now, a lead may start out as cold. It will, if you are effective, it will warm up, and then it will become hot, and then you will close the deal, right? So, what is the difference during this transition? The difference is trust level. That's the difference. The difference between a cold and warm lead is that they know you, trust you, and like you. That's the big difference between a cold and warm lead. They know you trust you and like you, then they're warm. Now, how do we create more trust? How do we make sure that they feel like they know us authentically and truly, and how do we get them to like us, right? And that's what makes a warm lead. So cold lead examples. Let's let, what are some typical cold lead examples? [00:03:58] Sarah: Online really like, "

Michael Sullivan is a property management entrepreneur who has grown his business to 275 doors. Join property management growth experts Jason and Sarah Hull as they chat with former DoorGrow client Michael Sullivan to learn about his experience starting and growing a property management business. You'll Learn [01:44] Getting started in the property management industry [07:49] Growing a property management business [24:01] Having support and feeling fulfilled in the business [28:13] Growing and scaling to the next level Tweetables "To go faster, you need to invest the currency of cash if you want to get more of the other currencies and to get the business to the next level." "If you're not making mistakes, you're not learning." "A lot of us business owners, we have a bit of ego." "Being an entrepreneur can be one can be very lonely, and it is really important to have people in the same industry kind of in your village." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: To go faster, you need to invest the currency of cash. If you want to get more of the other currencies and to get the business to the next level. Welcome DoorGrow hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management, growth expert, Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, the co owner and CEO of DoorGrow. [00:01:09] Now let's get into the show and our guest today is Michael L Sullivan. Michael Sullivan is here hanging out with us. He is a client of ours and of Sullivan property management. Did I say that right? MLS ullivan property management. All right, your initials. Got it. And Michael, welcome to the show. [00:01:33] Michael: Thank you. Thank you very much. Good to be here. [00:01:36] Jason: We're glad to have you. So we've really enjoyed having you in our program and it's been really amazing seeing your progress. So maybe to kick things off, let's start with talking about how you got into this crazy industry of property management. Like you woke up when you were like maybe five years old and said "property management is the thing for me" maybe. [00:01:57] Michael: Yeah, like every little boy and girl, dreams about being a real estate agent or a property manager. [00:02:03] Jason: It's right there next to veterinarian and firefighter. [00:02:06] Michael: I think that's right. That's right or professional baseball player so, I left the teaching profession in 1993 and became a real estate agent, a general brokerage real estate agent here in the Greater Research Triangle region of North Carolina, and I did very well. I, on average, sold anywhere between 5 and 15 million dollars worth of real estate when our average sale price was $150,000. Yeah, we were shifting a lot of shacks, and it was a good life. And for the 15 or so years between 1993 and the Great Recession of 2007, 2008, my biggest fear was, "what is going to happen when the market flips?" Because inevitably, real estate flips. It goes from a boom market to a bust market, a buyer's market to a seller market. And so during those years, I socked away cash. When the market crashed in 2008, I had an inventory of 40 general brokerage homes that were for sale. I had clients that were still moving to Massachusetts or Plano, Texas, or Austin, or Seattle, you know, to the other tech hubs in the United States and my clients were like, "All right, problem solver, what are you going to do because we still have to move?" And I was like, "we're going to rent them." And so with an Excel spreadsheet and time, because I had lots of time then I started managing property and in the first year, our goal was 30 homes and we had 50 and it was me and one part time assistant and an Excel spreadsheet. Well, after about 18 months, that didn't work anymore. So I went out and I found what I thought was a reasonable property management software. And then over the course of the next decade or so, we got up to 110 properties or so and things were good, you know, we were chugging along and profits were go

How do you decide to differentiate yourself and your business from your competitors? There's only so much you can offer to owners and tenants before you completely burn yourself out. What if there was a way to benefit you, your client, and the tenants all at the same time while increasing your profit margin? Join property management growth experts Jason and Sarah Hull as they chat with Andrew Smallwood from Second Nature. Learn how a resident benefits package can create a win-win-win scenario for you and your clients. You'll Learn [04:56] Is it Possible to Double Profit Per Door? [07:13] What is a Resident Benefits Package? [21:37] Ways to Protect Your Investors/Owners [25:19] The Pitfalls of DIYing Resident Benefits Packages [32:07] Increasing Profitability with Resident Benefits Packages [39:31] At What Stage Should You Implement a RBP Tweetables "Property managers don't just have one problem. They have a thousand." "If we can move the needle just slightly to increase revenue, but also just slightly to decrease operational cost, right, it's very easy to double profit margin in a business." "It doesn't matter how many doors you have if you're not taking anything home." "It's important for property managers to keep the main thing, otherwise it's so easy to get distracted as an entrepreneur." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] [00:00:00] Jason: If we can move the needle just slightly to increase revenue, but also just slightly to decrease operational cost, right, it's very easy to double profit margin in a business. [00:00:15] Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, Impact lives, and you're interested in growing in business and in life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:52] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert Jason Hull, the founder and CEO of DoorGrow along with Sarah Hull, co owner and COO of DoorGrow. Now let's get into the show. [00:01:18] All right. So our guest today is Andrew Smallwood of Second Nature. Andrew, welcome to the show. [00:01:25] Andrew: Hey, thanks for having me excited to be here. [00:01:28] Jason: So we were talking beforehand and I was expressing how jealous I am of his amazing digital SLR camera. That's so zoomed in on his face. So you look really good today. [00:01:37] Andrew: Well, we'll keep it on the face because I've still got some like summer workout to do the summer bods. We'll keep it the neck up here. [00:01:44] Jason: Got it. All right. Yeah, I'm working out too. All right. Cool. So our topic today is doubling profit per door with a resident benefits package. You guys, your name has come up— Second Nature— over and over again related to this topic. So I'm excited to get into this before we get in though. Why don't you share a little bit about yourself? How did you get connected to property management? I doubt you woke up when you were a little kid and said, "property management" Second Nature... this is my dream future. This is what I want to be doing." So there's always a story of how people get into this industry, so. [00:02:19] Andrew: You know, that's true, Jason, although if I think about every five to 10 year period of my life and where I may have predicted I would be five to 10 years from now, I don't think I've ever gotten that answer right, to date. So, I think I'll probably just stop trying, but really have enjoyed— you know, since 2017, actually is when I found the company at the time. It was called FilterEasy. A couple of years later, we rebranded to Second Nature as we saw our customers were looking at, you know, they had more than just one problem to solve. I think you guys know probably better than anybody property managers don't just have one problem. [00:02:52] They have a thousand. [00:02:53] You know, customer said, "Hey, we love the way you're working with us on this. Like, is there more that we could do there?" You know, rebranded to Second Nature, but I'll be quick with my personal story because I think probably other things would be more relevant to the audience wants to hear, but my background came up and coming up in sales was in sales and sales

Real estate agent referrals can be a great source for leads in a property management business, but this strategy is often challenging and confusing for property management entrepreneurs. Join property management experts Jason Hull and Sarah Hull as they dive into the world of real estate agent referrals and why they often don't work for property management entrepreneurs. Learn how to shift the focus from seeking referrals to creating impactful introductions that connect you with the right clients. You'll Learn [02:24] The Problems with Trying to Get Referrals from Realtors [05:39] How to be Memorable to Your Clients [10:31] How Going Deeper can Land You More Deals [15:24] Challenges with Asking for Referrals [17:44] Don't Make Realtors Sell for You + Building Confidence Tweetables "We have maybe three or four different bodies or parts of ourselves. We have our intuitive, we have our mental, we have our emotional, and we have our physical." "What I found was they'll have a logical mental memory of something, but a logical mental memory of something alone doesn't really stay there unless there's emotion connected to it." "If they're not excited or feel something, why would they be motivated to give you referrals or even remember you or think about you?" "Depth is where the magic happens." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: They wake up every morning wanting something and it's not property management and it's not like helping their clients with property management that is not at the forefront of their mind, their heart and their desires. What do they want? They want money. They want more real estate deals. [00:00:17] Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it you think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals relationships and residual income. At DoorGrow, we are on a mission to transform property management, business owners and their businesses. [00:00:59] We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, the co owner and COO of DoorGrow. Now let's get into the show. [00:01:20] My iPad dinged. I didn't turn on do not disturb when it started. I need my— I have to have a pre flight checklist like right there. Like I got to do it. So, it's on do not disturb now. By the way, I was talking with a client this week. And he said that he had some of my videos playing in the background and he forgot and he came back into the room and he heard this voice talking, and he's like, "why is Ed Norton talking in my office?" You know who Ed Norton is? [00:01:55] Sarah: No. [00:01:56] Jason: All right for those of you listening, you probably know he's an actor, very famous actor, but apparently I might sound like Ed Norton, so I don't know. [00:02:05] Sarah: I'm one of those people, don't ask me like, "oh do you know like this?" Don't name drop with me, I don't know who they are. [00:02:10] Jason: She doesn't care. [00:02:12] Sarah: I don't, especially if it's like a celebrity, now I really don't know. [00:02:16] Jason: Yeah, she's like, they're not paying me. [00:02:19] Sarah: I have no idea who they are. [00:02:20] Jason: Okay. [00:02:20] Sarah: I don't know. Alright. I can maybe name like five celebrities. [00:02:24] Jason: So our topic is, and we had a question asked about this in our Facebook group in the DoorGrow Club. So if you're interested in what I told him and the coaching that— I created a video and I put it into there, go check it out You can go to doorgrowclub.Com. But the topic was— He was basically frustrated about getting agent referrals. Like how do you make this work? So a lot of property managers think a great lead source would be getting referrals from real estate agents, but we found that it doesn't work very well if you're asking for referrals. And so I wanted to talk about why real estate agent referrals in property management don't work. And maybe if you can understand why it doesn't work, you might be interested in reaching out to DoorGrow and learning how we make this work really well. So what typically happens with people that go out and they think "I'm going to go get some real estate agents to give me referrals 'cause they might kn

Ever wondered what a Declaration of Independence document would look like for property management entrepreneurs? Jason did, so he fed ChatGBT his mission statement and core values. Join property management growth experts Jason and Sarah Hull as they go through The Property Management Declaration of Independence. You'll Learn [02:44] Article I: Liberation from Limiting Beliefs [09:40] Article II: Autonomy from Bad Clients [11:54] Article III: Emancipation from Inefficient Processes [13:12] Article IV: Freedom of Experimentation [20:26] Article V: Independence Through Education and Collaboration [29:01] Article VI: Allegiance to Our Core Values [31:36] Article VII: Pursuit of Holistic Success Tweetables "There's few things that will steal more of your sense of autonomy and freedom than bad clients." "If you have limiting beliefs, one of the best ways to get liberated from it is to just be around somebody that doesn't hold those same limiting beliefs for you." "If you say, "Oh, it won't work because of this and this and this." You are right." "If you have a shitty mindset, just know it will hold you back and you will only accomplish what you believe you can accomplish." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Sarah: if you believe that you have the knowledge and the ability and the resources to be able to figure out how to make the shifts that you need to have the business that you want and run it the way that you want, then it's absolutely possible. [00:00:16] Jason: Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust, gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO along with Sarah, the COO of DoorGrow. I know, I need to rewrite this intro for when you're here, because sometimes you're here-- and now let's get into the show. All right. [00:01:24] Sarah: You stumble on that every time. So funny. I know. I have to like wing it. He's like in the middle of reading it. Okay. " And her over there." [00:01:33] Jason: Let's get into this. All right, so it is Independence Day. It is the 4th of July in which United States declared its independence and fought for freedom, right? So we'regoing to be talking about property management entrepreneurs declaring your independence. So, this is something that I think is important because you've heard me talk before about the four reasons: fulfillment, freedom, contribution, and support. Entrepreneurs, we want freedom. And so let's talk about a declaration of independence for property management entrepreneurs. So, I actually have been really having fun playing around with chat GPT and I gave it a bunch of info of how we kind of do things and our philosophy and I had it create a Declaration of Independence. So this should be interesting. So we can go through some of this and we can chat about some of these ideas. And does that sound good? All right. [00:02:34] Sarah: Well, I guess so because that's what we're doing. [00:02:36] Jason: Alright. This is what we're doing. She had no clue. She just walked in here. No, and I'm like, this is what we're talking about. [00:02:42] Sarah: I just show up. [00:02:44] Jason: She just shows up. Yeah. because she can do that. All right, cool. So, declaration of Independence for property management entrepreneurs. "In the spirit of entrepreneurial growth, the pursuit of freedom in the property management industry." We need to queue up like some patriotic music. [00:03:02] Maybe. I'm just kidding, Madi, maybe you'll add that. [00:03:05] "We, the United Community of Property Management entrepreneurs solemnly declare our independence from the constraints, inefficiencies, and setbacks that have bound us for too long. We assert our dedication to a brighter, more prosperous, and thriving future." [00:03:20] "Article one, liberation from Limiting Beliefs." So one of the number one things before I read it. One of the number one things clients say that they get from us is mindset. It's just mindset shifts. because that changes everything of how they do t

Working with amazing, hard-working property management entrepreneurs is what makes being a coach worth it. Join property management growth expert Jason Hull in today's episode as he interviews DoorGrow client Jeff Garner. Jeff went from 150 to 420 doors in 4 months! Learn how he did it. You'll Learn [02:35] Why would anyone get into property management? [12:40] Fixing the foundation of a property management business [15:14] Importance of culture in a business [25:05] Why you need a coach [27:34] Navigating operational issues Tweetables "No matter what market we're in, it's good. If we're going to the moon, management's great. If we're crashing, it's even better because people can't sell their properties and they go, 'Oh shoot, we'll turn them into rentals.'" "Go where they won't go and do what they won't do. That's where the money's at," "It all starts with your mindset." "Weekly commitments, and you'll start to see the momentum build big time when the team are all visible and can be seen and there's accountability and they get recognized because you have that system installed, performance sometimes goes up." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jeff: I have 420 doors and I have more peace of mind, more direction and I know where I'm going to be and where I'm going and how to get there. [00:00:12] Jason: Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not [00:00:38] because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bss, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert Jason Hull the founder and CEO of DoorGrow. Now let's get into the show. [00:01:08] And today's guest is Jeff Garner. Jeff, welcome. [00:01:14] Jeff: Thanks man. Glad to be here. [00:01:17] Jason: So Jeff, what's the name of your property management business? [00:01:19] Jeff: Homes Stretch Property Management [00:01:21] Jason: Homes Stretch. All right, cool. And why'd you pick that name? [00:01:26] Jeff: I feel like real estate investing it's a long-term play. It builds wealth over the long haul. And for our home stretch of our life, whether you decide your home stretch starts at 40 because you retire early, or whether it's 60 or 70, if you are buying real estate, really it, you know, It's about letting the tenants pay down, you know, principal balance, pay down, depreciation, tax, write-offs, appreciation. Sure cash flow's nice every month, but you can make millions over, you know, 20 year period, 25 year period. And so I see the real value in real estate is being that, so we want to get our owners to the home stretch and, you know, that's kind of how we look at it. So we want to improve and maintain your property so that someday you can either sell or refi and it's in great shape and it's an easy process. Or you just want to keep it in cashflow forever. So our job's to give you freedom and peace of mind knowing that your properties are being taken care of better than you can or anyone else so. [00:02:29] Jason: Nice. Love the brand. So Jeff. Why don't you give people a little bit of background on you. How did you start getting into real estate and what made you decide to do the crazy thing of starting a property management company? How did this all happen? [00:02:43] Jeff: Yeah, it was the crazy thing because-- so I'll tell you a little bit about me. Real estate's the only business I've ever been in. I got my real estate license when I was 22. I was going to be a real estate agent. Found a niche working with investors because when you're 22, you know, growing up doesn't come overnight. And so when you're got all your, "oh shoot, I'm showing property today," and you have to crunch the beer cans and put them under your seat. because you just turned 21 a year before, you know, it can be a little awkward putting the 40 year old mom and dad and their kids in the car to go show them property. [00:03:18] Right. Which I did okay at. I did fine. But I found a niche in working with investors because you could sell them one house and most of the time they don't even want to get in your car. Half the time, once you get know what you

With the real estate market shifting, more and more real estate agents are going to be starting property management companies. Is this you? If you are starting a property management business, this episode is for you. Join property management growth experts Jason and Sarah Hull as they discuss the best way to build the foundation of your property management business in the current market. You'll Learn [01:18] The Trends in the Market and What They Mean [07:10] Why You Should Start a Property Management Business [10:09] Building the Right Foundation [15:03] The Product Research Strategy [17:39] The Next Steps for Your Business Tweetables "The biggest challenge usually getting started is just taking action to actually get the business going." "When you're in that dreamer or that fantasy stage, a lot of times we are very good at looking at all the upside, and we're very good at ignoring the difficulties or the downside." "Property management, like I mentioned in the intro, is the ultimate gateway to real estate deals, relationships, and residual income." "A lot of the people that are the least qualified to be doing it, they're going to be the ones that get hurt the most because they're not paying attention much to the market." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: the biggest challenge usually getting started is just taking action to actually get the business going, and they get caught up on wasting a lot of time on stuff that doesn't really matter when the only thing that really matters is getting your first client, right? That first door is the hardest. [00:00:16] Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, along with Sarah I'm the founder and CEO she is owner and COO of DoorGrow. Now let's get into the show. [00:01:17] Alright. So today's topic, we've been noticing there's some trends and some changes in the real estate industry, which is going to probably create some shifts. So what are we noticing? [00:01:29] Sarah: Well, so some of you may have realized real estate isn't quite what it was a couple months, even a year ago, certainly not what it was two years ago. Things have a shifted a little bit in the market. There was a point where you can list a property, you would get, you know, multiple offers in one to two days, and it would sell for a whole lot over asking and it was very easy. It was simple because the market was just on fire. Things have changed just a little bit. They've slowed down. And we wanted to talk about what happens when the real estate market slows down. [00:02:14] Jason: So, historically what I've noticed is anytime real estate kind of takes a nose dive or slows down or there's some sort of recession or something like this, I see a lot of real estate agents quit. There's a lot of real estate agents that don't renew their license. They leave, they quit, they give up. And a lot of these are the newer ones or the ones that came in thinking it'd be really easy when things were great and we had years of feast and now that there maybe is coming famine, they're out. And so we see a lot of that. I also see a lot of real estate agents decide to become property managers because they're struggling to get real estate deals. They're like, "what else could I do? I'm going to start a property management business because all of the other ones around me aren't that great." [00:03:00] And so historically DoorGrow, we get a lot of clients coming to us, looking for new websites and starting a business when the market takes a nosedive or there's a shift in real estate. So the other thing, I just saw a video that was pretty interesting data, and it was showing how there's been this huge spike in inventory in Airbnbs, but the revenue generated on average by Airbnbs has dipped in some markets to like 50% of the revenue generated per unit or per owner. And so the revenue's dipping significantly, but there's a lot of inventory of Airbnbs. What's going to happen i

Even though a vacancy can be painful for an investor, leasing doesn't have to be the biggest hat a property manager has to wear. Join property management growth expert Jason Hull to talk about the topic of the property management Summer busy season with Tim and Larry from Tenant Turner. You'll Learn [02:55] When is the right time to automate? [07:52] Why being cheap leads to bad clients [14:34] Staying competitive in the slow season [18:04] The multifamily market oversupply [22:13] Lockboxes and self-showings Tweetables "The most important currency related to growth is not cash, it's focus." "It's really stupid, in contrast, to hold onto the moldy peanuts in the monkey trap because you don't want to let go and not get your hand out because you just want to be cheap." "I find that cheap business owners attract cheap clients and they don't grow and scale their businesses." "Even if you only have, you know, one door, eight doors, 10 doors, any vacancy is painful." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: I find that cheap business owners attract cheap clients and they don't grow and scale their businesses. And so if you're listening to this and you're like, "well, I'm being cheap and I'm being frugal, and that's smart." It's not smart when it comes to business, and it's not smart when it comes to growth. [00:00:17] Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you are open to doing things a bit differently then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate, think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow, along with Sarah Hull, the COO of DoorGrow. Now let's get into the show, and our guests today are Tim Wallace and Larry Hancock of Tenant Turner. Welcome you two. [00:01:27] Tim: Thanks for having us. [00:01:28] Larry: Yeah, thanks for having us. [00:01:29] Jason: So does everybody there have red hair now? Is this the thing? [00:01:32] Tim: We're slowly taking over the world. [00:01:34] Larry: Like it's just-- gingers unite-- job application requirement. [00:01:37] Jason: That sounds like a really good t-shirt. [00:01:40] Sarah: I like it. Yeah. "Are you willing to dye your hair?" [00:01:43] Jason: That'd be the strangest thing. Yeah. "It's part of the, it's part of the uniform." All right. Awesome. Well, it's good to have you both and you know, we really appreciate you being a sponsor for our DoorGrow events and doing some cool stuff with us. And Tim, you actually sold Sarah Tenant Turner previously. Oh, Larry did. Larry sold Sarah Tenant Turner. Yeah. You can't have the credit, Tim. Sorry. It's Larry. Larry did this. He closed the deal in Sarah's property management business that she's since sold, but they're still using Tenant Turner. [00:02:17] Sarah: They do use tenant turner. [00:02:19] Jason: There you go. So awesome. So our topic today is scaling up your leasing process during the busy season, which is right now, right? It's summer, things heat up. And what's interesting, if you do go onto Google Trends, trends.google.com and look at the keyword "property management" and you backdate it for like a decade and you'll see these, it just spikes. It doesn't go up like it's not growing in search volume, but property management spikes every summer and goes down in the winter. And that's probably how leasing works as well in property management. So what, where should we start with scaling up your leasing process during the busy season? [00:02:59] Larry: So what's interesting is it's almost like a catch 22 for our customers. So for folks that aren't using any kind of automation, they're like, "I really need your services, but I'm just too darn busy to even consider it." I'm like, "ah! Why didn't you talk to us just a few months earlier?" And then you got the opposite side where some customers are like, "I'm not busy enough to consider your services." so we're always trying to, you know, have these conversation with these people why automation's beneficial for them. Whether they're in a stage where they're just, you know, drinking from a fire hydrant and they're just trying to just

The property management industry has been moving more and more towards automating tasks and processes in the last decade. Property management tools and software have improved drastically and continue to improve every year. In this episode, property management growth expert, Jason Hull sits down with Mo Hussein from Balanced Asset Solutions to talk about property management tools and systems. You'll Learn... [06:23] Why You DON'T Want Software that Does it All [10:27] Implementing a New Tool or System [20:40] The Cost of Hiring vs Implementing a New Software [28:04] The Most Effective Accountability System for Your Team Tweetables "Try to evaluate software from a very objective type of lens. At the end of the day, it is just a tool." "You don't see an amazing handyman or you know, vendor or somebody that's going to do some work, show up with a, just a multi-tool. Like where's your toolbox?" "There's no such thing as one product that's going to do everything extremely well." "The humbling experience every business owner needs to have is when they start to hire people that are better at the things they used to do that they've let go of." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: Initially when I was playing around with stuff in my own business, I was like, I need to find that multi-tool, and I think this is a mistake a lot of people make. I need to find this multi-tool that can do everything. That sounds like that would be the best thing, but it does it really badly, right? You don't see an amazing handyman or somebody that's going to do some work, show up with a, just a multi-tool. Like where's your toolbox? [00:00:23] Welcome DoorGrow hackers to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and in life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management, business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder, and CEO of DoorGrow. Now let's get into the show. [00:01:24] So my guest today, I'm hanging out with Mo Hussein. Welcome Mo and what's the name of your business? [00:01:30] Mohammed: Hey Jason. Pleasure to be here. It's called Balanced Asset Solutions. [00:01:34] Jason: Balanced Asset Solutions. Awesome. So the topic Mo and I are going to be chatting about today is the Power of Innovative Software Solutions. But before we get into that, Mo, why don't you give everybody a little bit of background on yourself and how you've sort of connected yourself to property management? [00:01:50] Mohammed: Yeah, great, great question. So we are a CPA accounting and technology advisory firm that specifically just focuses on real estate. So we work with property managers, asset managers, fund managers. In implementing software leveraging software to be able to streamline their business and enabling them to be able to scale. Prior to starting this practice about six years ago I've actually worked for AppFolio and well before they were public as well as Yardi Systems. And what I saw in the market was you know, the software is a tool at the end of the day, and there's a lot of complexity that comes with these programs. The accounting nuances, how to properly implement it, get your accounting to work right, your numbers to show up correctly. And a lot of customers would call in asking for accounting and operational kind of advice. And being a software vendor, we're there to make sure that the product is technically working right, versus giving advice in the accounting and operations world. And so we started this practice about six years ago and we offer, you know, CPA and accounting services around the accounting that bookkeeping using these products and also kind of maximizing the ability to kind of streamline your business and wrapping your business processes around these programs. [00:02:59] Jason: Cool. Awesome. So you worked for AppFolio, you worked for Yardi as well, correct? Correct. Okay. And in a tech capacity? [00:03:09] Mohammed: In a tech capacity, yeah. In sales and account management? Correct. [00:03:13] Jason: Okay. I come from a tech background as well, so. Great. I worked at HP and I worked at

DoorGrow recently partnered with Rocket Station VAs, a company that goes above and beyond finding the right virtual assistant for your property management business. Property management growth expert Jason Hull brings back Greg Brooks to talk about the new relationship between DoorGrow and Rocket Station and what's next for hiring in the property management industry. You'll Learn... [01:45] Why an Operator is the Most Important Hire [05:02] Rocket Station's Unique Process Mapping and Training [12:56] Why You Should Hire Virtual Assistants [15:11] Vetting and Filtering Hiring Candidates [21:25] The Kinds of Team Members PMs Need Tweetables "One of the big challenges that our clients have is they need operators. Like, this is the most important hire I think that any business will ever make." "Most businesses don't even have a decent operator." "A lot of the property managers out there, like if you wanted to map out your processes and systems and you were real operations-driven, you would've done it." "If you're listening to this and you are still doing a bunch of stuff and wearing a bunch of hats and you already have a team, you have probably built the wrong team." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: The challenge with operators is in the us, they're expensive. These operators are usually probably minimum, like maybe 80 grand, and sometimes they want equity, you know, like they're not affordable to a lot of these property managers that hit that wall at maybe about 150, maybe 200 doors. And so we were like, how can we solve this challenge? And then it was like, well, maybe one of these companies could take VAs and we could find the cream of the crop and find those that could be operators. [00:00:29] Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:01:06] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:28] So returning to the show, I'm hanging out here with Greg Brooks of Rocket Station. Welcome back Greg. [00:01:35] Greg: Yeah. Thanks so much for having us. I'll just look and say the last invite to this was almost two months ago to the day, so we're becoming like a monthly regular. I like it. [00:01:43] Jason: Cool. We'll just keep it going. So, we've been chatting and one of the big challenges that our clients have is they need operators. Like, this is the most important hire I think that any business will ever make in their business is to get some sort of person that can help them really get the operations going because a visionary CEO does not like dealing with operations. They're bad at it, and they try to do it, and they're always telling themselves, I need more processes and I need to do more stuff, and, and they're just not doing it. And so what we wanted to do is we had this crazy idea, maybe there'd be a company that could do operators, but do it in an affordable way. And the challenge with operators is in the us, they're expensive. These are people that are beyond the level of what you would normally pay for just a va or even an executive assistant, even if you hired them in the US. These operators are usually probably minimum, like maybe 80 grand, and sometimes they want equity, you know, like they're not affordable to a lot of these property managers that hit that wall at maybe about 150, maybe 200 doors. Maybe they're in 300 to 400 doors, somewhere in there. But they need this operator and they don't have it, and they are in the least profitable stage of their business they will probably ever be in some instances. Because they've maxed out on staff, they've got all these team members, they built the team incorrectly, and so they have a lot of people that are costing a bunch of money. And so we were like, how can we solve this challenge? And then it was like, well, maybe one of these companies could take VAs and we could find the cream of the crop and find those that could be operators. So that's, that's kind of the conversation I

DoorGrow has changed a lot in the last few years. We've added tons of new features and perks for our clients as well as new coaches… including Sarah Hull, COO and property management growth coach. Join property management growth experts Jason and Sarah Hull to learn more about Sarah's role at DoorGrow, operations, and how you can scale your property management company. You'll Learn... [02:47] Sarah's Property Management Experience [05:19] Improving Operations and Cutting your Staffing Costs in Half [15:38] Why You Need an Operator in Your Business [22:02] Personality Types and Their Roles in a Business [27:24] The Clue that You Need a Better Team Tweetables "You can't build the right team around the wrong person." "Here's the clue that you don't have the right team: your day-to-day is something you don't enjoy doing every day." "Is the bruised ego worth a better, more profitable business that takes, a lot more off your plate and is less stressful?" "The most important person you'll ever hire in your business will be the operator." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: Here's the clue that you don't have the right team: your day to day is something you don't enjoy doing every day. If you're still wearing hats that you don't enjoy doing and you've built an entire team around you, and you're the wrong person in the roles that you're sitting in, then you've built the wrong team around you. You can't build the right team around the wrong person. [00:00:18] Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow hacker. [00:00:36] DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate gateway to high trust, real estate deals, relationships, and residual income At DoorGrow, we are on a mission to transform property management business owners and their business businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host along with Sarah here, property management growth experts, Jason Hull and Sarah Hull, the founder and CEO and the COO of DoorGrow. Now let's get into the show. [00:01:22] All right, so I'm already messing up the intro as I'm reading it because I'm looking and seeing her here in the screen, and I find her highly distracting. So, we were talking before we talked last night, we're like, what are we going to talk about on the podcast? And and then this morning, I said, what are we going to talk about? She says, I don't know, we only talked for like five minutes about last night, and we didn't come to a conclusion. So, I said, let's talk about you. Can I intro you and brag about you first? Sure, go ahead. So I wanted, I thought we would talk about Sarah today because she's probably a lot more interesting certainly to look at than myself and maybe to listen to. So I thought we would talk about her. So, I'll tell you a little bit about Sarah. So what's really amazing about Sarah and what I really like about her is that her wrists are really tiny. [00:02:10] Sarah: That's really, it is true. It's not not true. [00:02:14] Jason: My hands are not enormous. Dude hands. I buy child bracelets for her. I'm just kidding. All right, so [00:02:19] Sarah: I have a five inch wrist. So like I can take, I can actually wrap my my pinky and my thumbs and touch. That's about, and they overlap. So it's about this big. [00:02:31] Jason: Oh yeah. I can do the pinky as well. That's, yeah. Very small. [00:02:34] Sarah: I train a lot on the rest. Get them that way. [00:02:37] Jason: I do actually like that. I think it's a cute trait. All right. But I'm joking. What, what I really want to say is, so what's interesting to the audience is that Sarah has managed her own property management business. She has exited that. She sold it. Great job, by the way. Mm-hmm. And she managed a decent amount. At that size, most property managers have a team, like a full team, like five to 10 people I've seen. And usually at the stage, these companies are very unprofitable. Like this is the worst profit margin stage they've been at in their business. And they get stuck. And I call this area the second sand trap. They can't afford to really like expand or do more marketing or, and they're just not able to take a lot out of the business and, and their profits are all getting eaten up by staffing costs. Now Sarah had one part-time person, boots on th

Have you heard about the multifamily market oversupply that's been increasing since the undersupply during the COVID-19 pandemic? In this episode, Jason chats with John Carlson, President of Mark-Taylor Residential about Insight on the multifamily market oversupply. Mark-Taylor Residential has currently an inventory of 22,000 units and over 34,000 residents, being a multifamily leader in Arizona. You'll Learn... [06:33] What is the Multifamily Market Oversupply? [14:44] The Fundamentals of Real Estate and Property Management [20:05] Why Property Managers Need Their Own Portfolio [25:11] What will Happen to the Market Next? Tweetables "If you're that light, people are going to be reaching out to the light when it gets dark." "Property managers, they have no concern about being the bad guy. They're totally cool with making sure that things work and running it like a business." "You have to make sense of the market." "I think it's a smart move that every property manager should be also building up their own investments." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: Property managers have a duty to be involved a little bit politically to prevent this firestorm from happening. And this is an opportunity to go and be the canary in the coal mine or be the Paul Revere shouting, from the horse, letting everybody know, Hey, there's a problem coming. [00:00:18] Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:55] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:19] My guest today, I'm hanging out here with John Carlson. From Mark Taylor residential, and I mean, it sounds like you guys are doing some big things. They're in Arizona, they have 22,000 units, 34,000 residents. This is not a small operation, so John, welcome to the show. [00:01:37] John: Jason, good morning everybody. Thanks for having me. Excited to be here. [00:01:41] Jason: Cool. So we're going to be chatting a bit about multifamily market over supply, which I'm guessing is pretty much what it sounds like. So, but John, maybe give us a little bit of background on you first and how you got into this and your relationship with Mark Taylor and all of this kind of stuff. Give us some backstory. [00:02:00] John: Sure, brevity matters. So, grew up in the Midwest Southern Minnesota. Farmer by trait with stepfather from age 10 until 18. Realized that was not for me. I'm not the micro dirty jobs kind of guy. You can see. I like the dressed up look. Yeah. So at age 16, I really thought about what I wanted to do in life, and of course didn't know. I was good at math, so I decided to be an electrical engineer. So I went to school for that. Worked for a great small company called vtech for about five years. Was able to finish school while working there and travel the world and discovered Phoenix and realized Minnesota was not long for me and what I wanted to be and do long term. So, chose Phoenix with my girlfriend Megan at the time. Traveled to Phoenix to look at apartments. I think we toured 15 or so apartments in one day. We had the big apartment guide book, if you remember those. Yeah, listeners. So we were feeding through those and there's a big eight fold and it had Mark Taylor communities. So we toured three or four of those and landed on San Cervantes. I always joke with my team, we actually broke into the amenity space because the office was closed, it was past six o'clock. So I just remember seeing this beautiful, resort style pool, sand, beach area, ramada water features. And I'm like, Megan, we have to live here. So, We flew back that night landed. I called the manager, Michelle Sinclair the next day and secured a two bedroom apartment class, a brand new for $940 and a month free concession. [00:03:28] So we moved a few weeks later and this was just prior to 9/11. Megan had a job. I was scheduled to fly back to Chicago to a final interview with a fuse company. They were opening a satellite offic

Too many property management entrepreneurs tolerate bad clients. They subject their team to crappy owners and are often miserable. In this episode, property management growth expert Jason Hull explains how property management entrepreneurs can deal with bad owners and prevent bringing them on in the first place. You'll Learn... [04:03] What is a Bad Client? [09:50] Why Bad Clients Lead to Bad Team Members [10:43] You Need to Punch Your Clients! (Figuratively) [15:36] How to Prevent Bad Clients [24:57] Creating Processes to Get Better Clients Tweetables "If you cannot figure out how to make them into a good client, then you need to let them go." "You get what you tolerate." "If you just ate ramen, or you just tighten the belt a little bit, you might be able to let go of that bad client or those bad doors right now." "If you are tolerating a bad client and you have team members, then you're not taking care of your team." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] If you are tolerating a bad client and you have team members, then you're not taking care of your team. [00:00:06] all right. Welcome Doorgrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:00:47] At DoorGrow, we are on a mission to transform property management, business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder, and CEO of DoorGrow. Now let's get into the show. [00:01:12] All right, so we just had here at DoorGrow, right here at DoorGrow Headquarters in the Austin, Texas area at the Kalahari Resort in Round Rock, Texas, we had DoorGrow Live, our DoorGrow Live event. It was super awesome, super cool, amazing to see everybody in person. It was really awesome, great experience. I highly recommend that if you want to get in momentum in your property management business, you want to get inspired, you want to be around people that are at operating at a different level than at typical property management conferences. Our clients are special. Our clients are special because they have upleveled their mindset. Just being around them will shift you as well. So come hang out with us. That's one of the things we do is we install a different mindset into our clients. So they start functioning and thinking at different higher level than what's typical. And then we start to teach them really good strategies and ideas for growth. One of our clients man-- I'm so excited for some of these testimonial videos-- one of our clients I think went from like 120 doors to like 400 and something doors. And like, I don't know, he like doubled his doors in like four months and he was working with our acquisitions coach. Went and got like, went through a whole acquisition. Like he wouldn't even have known how to look for a deal, let alone have handled the whole thing. He literally just did whatever he was told by his coach. Like, "say this. Send this email. Don't do this." He just did it and now he's going to be adding a bunch of doors. Asked him if he thought he could get to a thousand doors and he said, "oh yeah I'll do that in like maybe two or three years, no sweat." we've laid out that roadmap, we have the DoorGrow code of what a company needs to do in order to get to a thousand doors. [00:03:01] And those of you listening that you're already a thousand doors, maybe your business could be optimized. Maybe it could be more fun for you. Maybe we can improve your team. Maybe you're losing more doors than you're getting on right now. Our clients are adding more doors than you're getting on, and you don't have to do it through acquisition necessarily. You can just add doors. And so if you're having any of these issues, reach out. Like we would love to help you. [00:03:26] So my topic that I wanted to talk about today, we, Sarah, my wife and COO of DoorGrow brought two clients up on stage and said, " Jason doesn't really know exactly totally what we're going to be doing." [00:03:39] And I was like, "okay. I like a little chaos and a little risk," so she brings them up and was like, "Hey, basically we're going to coach them in front of everybody." I was like, "okay,

If you are a property management entrepreneur, you have probably experienced isolation. Being an entrepreneur is often a lonely profession, but it doesn't have to be. In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull discuss why every property manager needs a tribe to keep them accountable and celebrate their wins. You'll Learn... [01:45] Don't Surround Yourself with Negative People [06:30] The Isolation of Entrepreneurs [12:45] The Benefits of In-Person Events [17:11] Why DoorGrow Spends 6 Figures Annually on Coaching [20:00] Don't Try to do Everything Yourself! Get Support [30:34] When Someone Else Knows What You Need Better Than You Tweetables "Sometimes what's constraining us in growth is something so simple and obvious that somebody else could see." "Your growth will be very limited if you are surrounded all the time with toxicity and negativity." "You need to be around people that don't believe your excuses and that can see your limiting beliefs." "It's very challenging. It's a tough industry. It is not for the faint of heart. But it can also be very rewarding." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason Hull: You need to be around people that don't believe your excuses and that can see your limiting beliefs. And they're like, "that's gross. Like you don't need that. That's bullshit, right? Like you don't need that belief. Like it's actually like this. This is how I see it." And that changes your beliefs if you hang out with those people. [00:00:16] Welcome DoorGrow hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder, and CEO of DoorGrow here with Sarah. Do you want to introduce yourself? [00:01:20] You do it. [00:01:21] Sarah the COO of DoorGrow and my wife. Now let's get into the show. " You do it." All right. [00:01:31] You're on a roll. I'm on a roll. All right. Welcome everybody. So today I was like, Sarah, what should we talk about? And so the topic we decided to talk about is something that's been really beneficial to us. We want to talk about why as a property manager, you need a tribe. You need people as a property management entrepreneur, business owner, you need a tribe or you need some people to support you in your positive goals and your growth. And one of the things that I've seen in the industry a lot is there's a lot of people in the industry-- property management's tough, right? It can be tough, and it's very easy to create a tribe or have a tribe or be in groups in which everybody's negative about property management, right? Like where they're just sharing wine memes and like, "Hey, it's the end of the day... property management... tenants, argh!" right? That's not what we're talking about. We're talking about the opposite. A tribe that helps you focus on the positivity and moving your business forward, and that's been super beneficial for us in our business. So maybe Sarah can tell us a little bit about that so. [00:02:40] Sarah Hull: All right. Well, I think in property management there's a lot of different challenges. We can all agree on that. So it is easy to kind of jump on that train of, "hey this is hard" and "my life sucks" and "I don't know why I do this" and "sometimes I don't get paid enough money to deal with this." So it's very challenging. It's a tough industry. It is not for the faint of heart. But it can also be very rewarding, and I think surrounding yourself with positive energy and positive people versus the naysayers and the people who want to, focus on oh, how bad their day was and how hard this is, and how challenging this is, and how tired they are, and that they're just constantly drained. If those are the people that are surrounding you, and that's what you're hearing, you will like, whether you realize it or not, you are programming your brain to think this way. [00:03:46] So if we're surrounded by people that are constantly negative and they live for the weekend and they're like, "oh, I

Many property management entrepreneurs struggle to document their processes, and this leads to an overall lack of efficiency in their businesses. Documenting processes helps business owners streamline the day-to-day and reduce interruptions from team members. Join Jason as he chats with Greg Brooks from Rocket Station regarding process mapping and how it can be used to benefit your property management company. You'll Learn... [04:10] What Process Mapping is and Why You Need it [10:35] How to Document Your Processes [16:15] Why You Need to Focus on YOU not the Business [22:40] What Rocket Station Does Tweetables "Every entrepreneur can double their capacity by getting a really good assistant." "It's very common that we focus so much on the business and we don't focus on what we need." "As the business grows, the biggest constraints in the business are where there should be the most attention." "The process is always needed where we feel the biggest bottleneck or where we're feeling the most struggle." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason Hull: for most business owners, getting a VA is probably the very first hire they should make. Every entrepreneur can double their capacity by getting a really good assistant. [00:00:11] Welcome Doorgrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. [00:00:37] Jason Hull: You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:10] And I'm hanging out today here with Greg Brooks of Rocket Station. So Greg, welcome to the show. [00:01:18] Greg Brooks: Yeah, Jason, thanks so much for having us on. Excited to kind of dive in today. [00:01:21] Jason Hull: Cool. So to get started, why don't you give us a little bit of background of how you sort of got into entrepreneurism and developed Rocket Station, and then we can transition right into what Rocket Station is. [00:01:34] Greg Brooks: Yeah no, definitely. I was like your classic statistic coming out of college, I was a division one athlete and I got done playing and worked in the fundraising world for a little bit, got my masters and very quickly kind of had that entrepreneurial itch. You know, growing up I had you know, goalkeeper academies that I would run, I reffed on the side, kind of had a bunch of little businesses that would help give me some money in my pocket for college. And kind of once I got done with my masters, you know, began on kind of my entrepreneurial journey. I was seven jobs or businesses owned in eight years trying to figure it out. Everything from supplement company all the way through to a restaurant. So really-- Wow. Was trying to kind of find, I feel like being that athlete, right? You have that kind of grind mentality and was trying to see how the heck I was got to get that to translate to making some money and not being a broke college kid anymore. [00:02:22] And then about four years ago now met up with my partners at Rocket Station. I'd say kind of similar to you. Had, you know, had a couple investment properties myself, but was by no means a full blown property manager or a virtual staffing company with almost 2200 employees in the Philippines. I had never even met someone from the Philippines. Probably didn't even know where it was on a map. Yeah. But was fortunate enough .A couple of my partners were both operators as well as you know, kind of the visionary for where we wanted to go within the space and say they were looking for someone with, you know, kind of a pedigree in sales and marketing and I guess I fit the bill. So it's been a wild ride, kind of, you know, learning this industry. I mean, we work with. You know, operators from all sizes, 50 doors to 45,000. So seeing kind of the different struggles or bottlenecks and growth opportunity, especially over the last three years that this industry has kind of been dealing with, has been exciting and say excited to kind of sit here now positioned as kind of one of the top virtual staffing companies to the

Do you feel confident about your current maintenance processes? Maintenance is an area where plenty of property managers struggle with client satisfaction. In this interview, Jason speaks with Ray Hespen, CEO and co-founder of Property Meld about how tracking key metrics can be an incredible way to identify areas of improvement within your maintenance process. In turn, this can improve resident satisfaction, increase owner retention, and lower maintenance costs. You'll Learn... [03:40] How Metrics Can Help You Improve Client Experience [09:35] Maintenance Analytics you Need to Pay Attention to [14:50] The Maintenance Hierarchy of Needs [21:47] A New Tool for Tracking Maintenance Stats Tweetables "Oftentimes it's really hard to see what you need to fix next until you progress to that next stage and stuff breaks." "In most areas of business, there's a lot of myths and ideas around what creates a good experience or what actually creates retention." "Just because they don't love you doesn't mean they're going to go shout from the rooftops nobody should work with you." "Anything that can be done too little can also be done in excess. It can be done too much." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Ray Hespen: We've got a really amazing product that's dropping in the middle this year. I think it'll be industry shifting, but it's actually providing the visibility to where you're at on the ladder and what you should be working on. Not just you, not just company X and be like, "how do I think I'm doing in my own little paradigm," but like, where am I at against my competitors? [00:00:19] Jason Hull: Welcome Doorgrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:01:03] We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder, and CEO of DoorGrow. Now let's get into the show. [00:01:21] So my guest today is Ray Hespen, CEO of Property Meld. Ray, welcome back. [00:01:29] Ray Hespen: Hey, thanks so much Jason. Super excited to come back. This is always a lot of fun, so appreciate the invite. [00:01:34] Jason Hull: So just before we were in green room and Ray was flirting with me and telling me how good I looked since we last met. [00:01:41] Ray Hespen: Just a little bit. Don't tell everybody my secrets-- how do I butter up [00:01:47] Jason Hull: He's trying to feed my ego before the show. [00:01:49] Ray Hespen: Well, I think the thing is I've been in the industry for about seven years now, and so that means you start to, like, you start to realize, you know, it's like I'm growing up here and you get to see your peers that grow up in there. And so, you know, sometimes when you don't see them for a while you'll be like, dang, you haven't aged as much as I have so good on you, you know? So. [00:02:07] Jason Hull: And I was saying, I was like, yeah, my my beard has gotten a lot whiter since you were less on the show. I'm getting it. So today's topic is going to be the importance of maintenance analytics in your property management business. And we're not going to run super long because, I told Ray, unfortunately, I have to pick up my daughter from school and that was just a timing thing, so we'll make this potent, but I have to say, Ray, I was sitting on a call with a client Jimmy K. I call him, and he was just saying how Property Meld has like, seriously improved his business. This is what he said, and we probably can share the video with you. I'm sure he'd be cool with that, but he was like, "yeah, I had two maintenance guys. We fired one of them and Property Meld and then we realized we didn't need a second person anymore." [00:02:53] Ray Hespen: Oh my goodness. So that's basically the gist of it so. That's super cool. And I think the big thing about that, Jason, you and I are both in the business of trying to help other people deliver a better service. And sometimes, you know, what that translates to a lot of people is like, you made that job that much easier for somebody. It's like that hits, you know? Yeah. So thank you for sharing that

On this week's podcast episode, we brought back a guest we've had on the #DoorGrowShow before, Joe Edgar from Tenant Cloud. Property management growth expert, Jason Hull sits down with Joe Edgar to talk about the many new features that have been added to Tenant Cloud to benefit property managers and what is next to come for the software. You'll Learn... [01:35] An Introduction to Tenant Cloud [06:44] The Different Systems PMs Need [14:11] Integrating Different Property Management Tools [17:36] Tenant Management and Roommates [27:43] Accessing and Transferring your Data [31:55] Are Completely Remote Showings the Future? Tweetables "Listings are important because of course, as soon as you have a rental, what do you need? You need a tenant. Nothing worse than vacant property." "So there's a relationship in all of those that you really have to harbor and that's where making sure you're connected to your tenants and you're connected to managing service for them is important because then they will reach out to you to buy one where if it's a bad experience, they won't." "You're busy doing all this work, but then actually going back and making sure you're making money at what you're doing is often the last thing they look at." "You have two choices in life... You can be reactive or you can be proactive. " Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Joe: Because that's one of the hard parts is you're busy doing all this work, but then actually going back and making sure you're making money at what you're doing is often the last thing they look at. They worry about because they're trying to provide to customers, their owners. Yeah. And the tenants, good quality customer support. And so that's where it's the hard challenge and making sure they're all connected in a nice, easy way. [00:00:20] Jason: All right, we are live. Welcome DoorGrow Hackers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull the founder and CEO of DoorGrow. Now let's get into the show. [00:01:25] All right, so my guest today is Joe Edgar. And Joe, it's been a while since we've had you on the show here, so. [00:01:33] Joe: Yeah, definitely has. Glad to be here. [00:01:35] Jason: So Joe started a company called Tenant Cloud. And today you're going to be talking about property management and real estate technology in 2023. So, Bring us up to date, man. [00:01:47] Joe: Yeah, it has been a while since we first launched, I think back in 2016 was a real focus on the DIY landlord and trying to support that general group. And as it really has grown into-- our biggest following is now really property managers focused in the single family rental space. So, that distinction has come down to really the difference in logistics. And so, as many know in property management, if you're managing multi-family, then you usually have somebody on site, but if you're managing single family rentals, there's just too many properties. And so Yeah. Ends up being a logistical nightmare. And so that's really where we end up fine tuning our solution is all around the logistics, managing those single family rentals and helping you grow your business. [00:02:30] Jason: Cool. So what have you been up to since then? I'm sure you've made some updates to Tenant Cloud. [00:02:36] Joe: Yeah, there have been a lot of updates especially since then. I think some of the best things that really help a property management company really get going is the fact that you can sign up for Tenant Cloud and in just a couple of minutes for free. There are some paid solutions, but just on the basis of free, you can set up your own company website. From your company website, you can have its own listing portal. So all of your listings that you're going to manage, it can have applications and so tenants can find you. They can apply for a rental. You can manage that application, you can send it back for more information. You can charge a management fee or not. Lots of customization inside of there. Y

Are you aware of how much money you would need to protect and potentially replace all of the assets in the properties you manage? Join Jason as he chats with Aaron Lombardo from North Star Reserves about what a reserve study is, and how having one completed can benefit your property management business. You'll Learn... [01:21] Who is Aaron from North Star Reserves? [05:09] What is a Reserve Study? [16:30] What is the Difference Between a Reserve Study and an Inspection? [20:14] A New Concept: the "LIL Effect" [33:50] How to Stop Your Clients from Micromanaging You Tweetables "Property's easy to manage. People are tough to manage." "Retaining a client, you're continually selling them on why they should be with you. It involves trust." "One thing that property managers incur too much is blame." "Each property is a business and it needs to be able to be maintained." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Aaron: what the reserve study really does is creates kind of an internal bank of their own funds and we help them manage a threshold so they can have a zero base threshold where they're just managing just enough in contributions to maintain those assets over long term or they can increase that threshold so that there's a nest egg if you will, a buffer or padding [00:00:21] Jason Hull: Welcome DoorGrow Hackers to the # DoorGrowShow. So if you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not bebecause you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:21] Aaron: I went in and got my undergrad, my bachelor's in psychology. So I majored in family and marriage therapy and kind of the end of that I realized I didn't want to be in psych. I love it. I love people, but I migrated very quickly into the construction industry. And I worked for the third largest builder in the country and managed multimillion dollar budgets as far as from the building side and construction. Was recruited by the largest builder in the state of Utah and spent quite a bit of time with them working through kind of their ranks, managing, again, oversight on millions of dollars in purchasing materials, actually building the structures from the ground up. That experience led me into the general manager position with them on their custom home division quietly running this custom home division. They were really a track builder and they had all sorts of, different styles, designs and levels of building from commercial to residential, and they had this quiet custom home division that was really exciting. It allowed me to really apply my psych trade into sales, dealing really with high-end buyers and executors buying properties and interacting with those properties as investments and so forth. [00:02:33] And ultimately that kind of landed quite a bit of interaction with building the actual communities themselves, HOAs, working with those HOAs. And then I had an opportunity to really jump ship and partner with a friend of mine in rental management. The short version is that he had a deal to buy a pump company fell out from underneath him after he'd literally moved across the country. And he kind of started by default just managing a rental property, a family's rental property. Anyway, long story short is he needed somebody to come along and help out with that, both on the HOA management and just generally the business. So, We ran this business, we expanded it over two states, Idaho and Utah. In the end, we separated. He took the rental management, I took HOA management. We both have grown those. I really enjoyed the HOA management side of it. It provided a lot of opportunities to interact with property managers as their competitors, but also with the boards. And so it was really by forced majeure that I had to take a deep dive into kind of the rental management, interacting again with real estate, which is where maybe my education wasn't, but my passion certainly was. And then I had an opportunity to buy this little mom and pop reserve study company out of Emmett

Has anyone ever told you that you need to implement more humor to grow and improve your property management business? Well today, property management growth experts, Jason and Sarah Hull are going to share why humor is an important tool when getting prospects to trust you and choose you over other management companies. You'll Learn… [01:26] Why we use humor to create trust [05:44] Mistakes happen… even in business [10:26] How humor and teasing can build rapport [13:45] How humor can be a sign of intelligence Tweetables "A lot of times, we take ourselves too seriously, and so we act too serious in our business, and when we're too serious, people are less likely to trust us." "You have to be willing to not always look perfect." "Even the best, smartest, fastest learning companies and people, they still make mistakes." "It's okay to make mistakes because it happens to everyone, and it's okay also to ask people for grace." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: Humor really is a sign of intelligence. The more intelligent somebody is, the more they can think on their feet and be witty and create jokes and add humor into the conversation. So I've always viewed humor as a sign of intelligence. [00:00:16] All right. Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You realize that they're the ones that are crazy because they're not, because you realize that property management is the ultimate high trusts, gateway to real estate deals, relationships, and residual income. [00:00:56] At DoorGrow, we are on a mission to transform the property management industry. We want to change the industry. We want to transform property management business owners and their businesses. We want to eliminate the bs. We want to change the perception. We want to expand the market and help the best property management entrepreneurs win. I'm your host. Property management growth expert, Jason Hull, the founder, and CEO of DoorGrow. Now let's get into the show. All right, so I sort of adlibbed that a little bit. I kind of messed up my intro a little bit. [00:01:26] All right, everybody. So I want to talk about humor. I want to talk about being funny, and a lot of times we take ourselves too serious, too seriously, and so we act too serious in our business and the when we're too serious, people are less likely to trust us. So you have to be willing to not always look perfect. Like I've made mistakes in business and some of the best ways I can close people and convince people to trust us is I get transparent and real and raw and share some of the challenges I've had in business. That allows people to open up and share as well, and it builds this bridge and this relationship of trust. And you've heard me say before, sales and deals happen at the speed of trust, right? And if they trust you and they know you, and they like you, they're going to work with you. So what I want to talk about is humor. [00:02:22] And so you may have noticed, if you're following us on YouTube, we've put out some funny videos. So, one of them is called Profit Martian and makes fun of the idea of maybe a property manager not having enough profitability in their business and you'll see Sarah, my wife and I, just being really silly around that and it's pretty funny. And then you may laugh, so I recommend you go search for Profit Martian. You can add DoorGrow and you should find it and have a good laugh. The other video we made recently is Not move in ready and you'll see me at the beginning yelling, "not move in ready!" Right? "This is not move ready." So check that out. Sarah and I made a humorous video showing a couple that decides to kind of manage the property themselves and all the stupid mistakes that we make. She's suggested I get a property manager and I was like, "ah, I don't need that. I can do it myself." Right? So check that out. That's funny as well. We actually just recorded our third video, which is going to be about all the reasons why you might not meet a property manager. [00:03:27] And it shows me doing some really uncomfortable things and challenging things and pretending that I like doing the property management stuff, acting as an owner that's doing it myself instead of using a property manager. And I think the working title is 13 Reasons Why You Might Not Need a Property Manager cause we had like 13 different instances. So you'll see me running from a dog when I'm supposed to be doing an inspectio

One of the most complicated parts to navigate when you own a property management company is the different types of insurance and risk management you have to know and have. Property management growth expert, Jason Hull brought on Calvin Roberts of Falcon Insurance to discuss everything you should know about insurance and risk management as a property manager. You'll Learn… [01:26] Introduction to Calvin and Falcon Insurance [05:46] Risk Management and Property Management [13:24] Holistic Risk Management Strategies [17:57] The Types of Insurance Coverage [25:25] Insurance Best Practices and Tips [29:56] Tenant Legal Liability Tweetables "It's the true risk management angle that I find to be sort of like chess. That's why I think it's interesting because one move counters another." "It's just making your rights known in the lease agreement that will hopefully alleviate the vast majority of instances like this before it could ever find its way to a courtroom." "If you don't feel like you're progressing or moving forward in your business, you just might not have a big enough goal. So set your stake a little bit bigger, a little bit higher." "I think cyber's a great idea for everyone. I carry cyber liability insurance on my own insurance policy for Falcon. It's fairly cheap, and it does add a lot of value." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] [00:00:00] Calvin: If you haven't gone through all of the building limits with your insurance broker over the last three years, and really over the last year, maybe two years, it's probably significantly underinsured. I read the statistic recently that over 75% of buildings-- commercial investment real estate-- are underinsured by 40% or more [00:00:25] Jason Hull: All right. Welcome Doorgrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder, and CEO of DoorGrow. Now let's get into the show. [00:01:26] So my guest today who I'm hanging out with is Calvin Roberts of Falcon Insurance Agency. [00:01:34] So Calvin, welcome to the show. [00:01:37] Calvin: Awesome. Thank you once again for having me today. I appreciate the opportunity to speak with you and super excited. [00:01:44] Jason Hull: Yeah, glad to have you. So, Calvin, give people a little bit of backstory on you. How did you get into insurance and how did you get into business in general and then we can chat more about insurance. [00:02:01] Calvin: So I started off in retail property and casualty insurance. Very young. I was 19 years old. I knew I wanted to take immediate action to, you know, more or less accomplish the goals I had set out on achieving. And I had some family members who had a very successful career for themself with insurance. They weren't on the retail, sales insurance agency side of it. They were more working for the company directly, but I saw the effectiveness of insurance as a growth vehicle for, you know, achieving good, stable personal income and overall just view that as a very, a very fulfilling field if you're one of the few people that find risk management genuinely fascinating. So I began an Allstate office in Mid, Michigan in 2016. I was there for about two years and quickly realized I needed to go independent. I didn't like being locked down for just one company. So in 2018, after I, you know, got my feet wet and did a couple years there. I branched off and worked at indie agency and I was at that office for about two years further, and also quickly realized I needed to own my book of business, my contractual relationship with my clients. That's where, you know, the real scalability and effectiveness and retail insurance as being a personal financial driver came into play. So I split off right as Covid was kicking off April, 2020. I figured if there's any time to bite the bullet, restart from zero and you know, take it from the ground up once more, april, 2020 was not the worst time to go out for it, you know. [00:03:53] So I, you know, split off then worked

If you manage short-term rentals, you're probably well aware of how stressful the process of giving guests a key, code, etc. can be. In this episode, property management growth expert, Jason Hull talks with Bobby from Jervis, a company that allows property managers to automate code-sharing with smart locks and smart garage door openers and manage smart utilities remotely. You'll Learn… [01:45] Introduction to Bobby Varghese [06:50] Smart Locks, Code Sharing, and More: Intro to Jervis [13:55] The Financial Benefits of Automation [19:25] Where to Get Smart Locks and Products [22:10] Navigating Technological Issues [24:20] Jervis for Long-Term Rentals Too! Tweetables "Trying to do it all means that you can never do everything correctly." "What is your time worth?" "The biggest expense in the business really is almost all staff." "So we would love to help see you grow and we would love to help get the systems in people in place on your team so that you can handle that growth." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] I tell them, tell everyone, "you can do this yourself. You can open up the Schlage app, the August app, whichever brand app, right. And you can add the locks yourself." So the thing is, "what is your time worth?" Is what I always ask property managers. [00:00:14] All right. Welcome Doorgrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management, business owners and their businesses. [00:00:58] We want to transform the industry, eliminate the bs, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into this show. So today I am hanging out with Bobby Varghese. Bobby, welcome to the show. [00:01:27] Hey Jason. Thanks for having me. [00:01:28] Bobby has a company called Jervis Systems, which we're going to get into in just a minute, but Bobby, tell the audience and our listeners, how did you get into business entrepreneurism and eventually into Jervis systems? [00:01:45] Yeah, that's a good question, Jason. I have a short term rental in Ashburn, Virginia. A couple years ago, actually, we started in 2017. And I was doing a lot of automation for my own sanity's sake, right? Just, I didn't want to be at the property to check a guest in. And also I know how when I want to travel, I don't want to be confined to certain times. I don't want to have to meet somebody to go grab keys, things like that. So I was trying to like, replicate the same concepts for my guests. And so I had some brilliant programmers that were working with me at the time for my rent. And we applied a lot of the automation that we use with Jervis today initially for my rental, you know, that's kind of how it all started. So we were letting guests in automatically letting cleaning companies in automatically, deleting the codes automatically after the reservations were complete. This is in 2017. So back then, Jason, Jervis didn't exist. Right? So Jervis wasn't even an idea yet. And then what happened was property managers in Ashburn, you know, the surrounding city communities heard about us doing automation, right? So maybe guests that stayed with me told other property managers and they're like, Hey, can you do this for us too? Can you manage my property? And so I had a couple of property managers message me through Airbnb, through inquiries, and they were like, Hey, could you manage my property and take on full property management? And, you know, at the time I had a full-time job. I was teaching in the evenings at a local university. I didn't have the time or the bandwidth to just take on more and more of these properties, but the concept of like building this like a software as a service platform and then being able to offer that to property managers just sounded incredibly intriguing. [00:03:25] And it's something that we started the journey in 2019, and then it's just been learning and growing as we go. You know, lots of relationships over the years. Lots of vendors that we've connected with. You know, big brands like Schlake, August, Yale, Masterlock big companies like that, garage doors. And then over the last year

We recently learned that most property managers have an awful profit margin in their businesses. If you struggle with profit in your PM business, you won't want to miss this. Join Jason and Sarah Hull from DoorGrow to learn about how to improve your business, team, and profit margin by making small improvements with BIG impact. You'll Learn… [01:18] Why do property managers have bad profits? [05:11] You need a better team [07:06] How do you know if someone is the right fit? [14:09] Deciding if YOU are in the right roles [18:10] Why you need a strategic planning system [22:57] How to fix your team Tweetables "If you have team members you don't feel safe giving up a chunk of your business to run for you, it's because they don't share your values. And if they don't share your values, you'll never trust them." "It doesn't matter how many doors you have or how few doors you have, you can have a really bad profit margin." "The average profit margin for companies in the 50th percentile is only 1%." "The easiest low-hanging fruit to increase profitability is to tackle the biggest expense in your business if you have a team… people." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] If you have team members you don't feel safe giving up a chunk of your business to run for you, it's because they don't share your values. And if they don't share your values, you'll never trust them. [00:00:09] Welcome DoorGrow Hackers to the #DoorGrowShow! If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. [00:00:48] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow here with Sarah, the COO of DoorGrow. And now let's get into the show. [00:01:16] So what are we chatting about today? [00:01:18] We are going to talk about profits. [00:01:21] Okay. I'm noticing this trend lately in talking with some clients, in talking with property managers, that some companies that are struggling with profitability-- which tends to happen when you have a team, usually in the 200-600 door range. Some are now maybe two to 400 range, which I call the second sand trap. A lot of times I'm noticing that they're trying to figure out profitability. They're like, " we don't have a good enough profit margin and-- Oh, we just did a cool video. [00:01:53] We did. [00:01:54] Called what? [00:01:55] Profit Martian. [00:01:56] Profit Martian [00:01:58] Little silly play on words. It's this silly video, make sure you go do a search on YouTube for Profit Martian. So you need to focus on your profit margin, right? And a lot of property managers have really bad profit margins. Like some of the gurus and mentors and coaches that you look up at out there, some of the people with tons of doors, their profit margin actually really sucks. It doesn't matter how many doors you have or how few doors you have, you can have a really bad profit margin. [00:02:26] Yeah. So actually, um, I was talking to somebody just maybe two days ago and he sent me some data from NARPM. So they do all of their little, you know, tests and data gathering and all of that good stuff. And this is from, I think, not 2022, but I think 2021. But there's like a whole breakdown. And if you're in the 50th percentile of property management companies, regardless of size, the average profit margin for companies in the 50th percentile is only 1%. Like one 1%, like one whole percent, which is... I almost threw up when I saw that document. Like, oh, whoa. I felt so gutted. And, I don't know, maybe I was just doing something different when I was running my company, but my profit margins were insane. They were insane. It can be-- [00:03:18] Define insane. Can you tell them? [00:03:20] I was well over 50% profit margin. [00:03:22] Yeah. [00:03:23] Like well over 50%. She's kind of efficient. I ran a tight ship. We did. But I almost couldn't believe the data, but I have to believe the data. It comes from NARPM right? So it's like, well, that's the data. So I don't know what's happening. And I think, I think we made the connection. [00:03:42] Yeah. And wait, can

In this podcast episode, property management expert Jason Hull talks to Kal McDonough from True Submeter about how their product helps eliminate landlord-paid water usage and increase net operating income in rental units. Kal explains how their product is different from competitors, how it works, and why property managers should consider using it to benefit both themselves and their clients. You'll Learn… [01:18] Introducing True Submeter [04:06] A Submeter that uses WIFI? [08:48] Tracking Usage in Multi-Family units [10:24] Warranties and Replacements [11:25] Early Warning Systems and Alerts Tweetables "True Submeter eliminates a middle ground and coordination with the tenant and the city." "We have finally developed a significant product that is used across the country to eliminate landlord paid water usage and increase net operating income in rental units." "A lot of owners are paying for their tenants' water usage." "It also eliminates you having to kind of coordinate with the tenant, coordinate with the city. That's completely on us." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] A lot of owners are paying for their tenants' water usage. We have finally developed a significant product that is used across the country to eliminate landlord paid water usage and increase net operating income in rental units. [00:00:17] Welcome Doorgrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder, and CEO of DoorGrow. Now let's get into the show. [00:01:18] My guest today is Kal McDonough. Did I say it right? [00:01:22] Yes, you did. Jason, I appreciate you having me here today. [00:01:25] Glad to have you. So Kal, you are with a company called what? What's the name of the company? [00:01:32] True Submeter. [00:01:33] True Submeter. Okay. So can you explain to us a little bit of background on yourself and how you got really excited about submeters? [00:01:43] Yeah, absolutely. I'm a recent grad from the University of Minnesota and we started this company, me and my partner, in 2016 because we got interested in real estate. Now being so young, we didn't know how to start investing with nothing. We didn't have the capital to do it. So we tried to figure out a product that real estate investors would like to have, that we could make that no one is really doing. And that's how we figured out a lot of people, a lot of owners are paying for their tenants' water usage. So we wanted to create a product to eliminate that, which is our True Submeter. It's a true submeter. We started this project in 2016 and we have finally developed a significant product that is used across the country to eliminate landlord paid water usage and increase net operating income in rental units. [00:02:40] Okay. [00:02:42] Yeah, so basically we have two major products. We have our main line meter and our point of use meter. And the main line is our biggest seller, as you only need one per unit. These get attached to the plumbing to each, and it remotely tracks bills and shows live coverage of water usage for each month. So if someone were interested in purchasing our product, we set up an account for you. We send you our product, you install it, and from there on we take care of all the billing that is necessary for your tenants to receive the water bills, and then they will pay you, the landlord, and it's completely covered from there. [00:03:23] Got it. So people aren't using anything like this currently? Often? [00:03:30] So we have few competitors, however their products do not do the same thing as we do. Most of the time. If you would like to buy a submeter, you get the physical submeter and it has readings on it that you can physically take. Most people will need to hire someone to go read those. However, ours connect to wifi and automatically trans mit that to your account and to the tenants. So it eliminates a middle ground there. And it also eliminates you having to kind of coordinate with the tenant, coordinate with t

Do you use a pitch deck when you're selling to potential property management clients? If not, you might be missing out on more deals than you realize… Join property management growth expert Jason Hull as he dives into the reason why property management entrepreneurs should have a pitch deck/visual aid when selling to potential clients. You'll Learn… [01:53] Why use a visual aid? [06:49] What needs to be in a pitch deck? [08:32] Creating a visual roadmap for clients [11:52] 10 tips for creating a pitch deck [17:09] More tips for sales in property management Tweetables "Businesses can't grow unless you're working on them instead of just in them." "Now, in using visual aids, like in a pitch deck, having things that people can see, it will definitely help you increase your close rates" "You offer a really great service and you solve their problem, and if they don't understand that, they need to be educated on that." "Your product really is your business. It's not property management. Your product really is your team. It's your service. It's your philosophy. It's your values as a company." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] It doesn't matter if you're selling to somebody and they just forget everything instantly. And so if they can retain the information that you share and they learn, that education that you give them during the sales process increases the likelihood that they're going to work with you. [00:00:15] Welcome Doorgrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder, and CEO of DoorGrow. [00:01:12] Now let's get into the show. So at the time of this recording, we are in kind of the no man's land in between Christmas and New Year's. This time period I see a lot of entrepreneurs put their head down and they get a little bit bored and they start to focus on working on their business sometimes for the first time in a long time because there's a lot of business owners. A lot of y'all are working in your business constantly, and you're not working on your business, and businesses can't grow unless you're working on them instead of just in them, right? I call that strategic time instead of just daily tactical time doing the work. So today's topic that I wanted to talk about... I've been working with my sales team on helping to create better visual materials. So one thing that I've noticed is I've started using an app called Notability, and I draw a lot on my iPad with my Apple pencil and I've been doing a lot of drawings in educating, teaching clients, and I just notice that at the end of our group coaching calls and stuff, I have way less questions. There's much higher retention rate, people absorb the information better, and it's really helped me to understand the power in visuals. Not only that, but we've bought into several high ticket programs and masterminds, and I've noticed that some of the ones that we closed very easily with, they had a very nice pitch deck. [00:02:44] And so I wanted to share an idea with all of you that you should have a pitch deck for your property management business in selling. This is something that I coach clients on, and so I wanted to just touch on, kind of sell you on the idea of having a pitch deck. Now, I know, ironically, I do not have a pitch deck to show you right now to sell you on the idea of having a pitch deck. That would be really cool, right? But this is a podcast, so not everybody is going to see anything anyway. [00:03:17] But I'm going to go over some topics and if you saw my previous episode on ChatGBT, I actually had ChatGBT do some of the research for me. So AI helped me create this podcast episode. So one of the things that makes Pitch Decks really effective is there's this power in visual storytelling. Visuals help convey complex ideas really quickly. They help people get the idea and see it and absorb it a lot faster. Not only that, but it's engaging and it gives somebody something they can remember in association wi

"Are you a property management business owner looking to stay ahead of the curve? Don't miss our latest episode where we revealed the top 10 ways AI is set to revolutionize the industry and how you can leverage it to improve your business. From automated customer service to predictive maintenance, we've got you covered. Tune in now to learn more."- This is a teaser written by AI for a podcast episode about AI… also written by AI. Phew! Join property management growth expert Jason Hull to learn more about AI like ChatGPT and how it could potentially impact the property management industry. You'll Learn… [01:52] This episode about AI was written by AI [02:43] 10 ways AI and chatbots could impact property management [04:53] How I used AI to write this episode [08:36] AI assessment for HIRING [11:27] 10 ways AI can help single-family residential PMs [14:47] The future and impact of AI Tweetables "Could AI take over the world and is it the most dangerous thing since nuclear weapons? The answer is probably yes." "Business owners that are able to leverage AI and leverage it early on will have a competitive advantage over those that are late adopters." "AI is a lot cheaper than people." "The future is getting crazy. So the creative stuff is going first. Eventually, maybe manual labor and some of the human, like real-time personal tasks will get taken." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] I asked, "What is a good intro to lead into the above list for introducing the topic on a podcast. So here's the intro: [00:00:07] "Hello and welcome to our latest episode where we'll be exploring the exciting world of artificial intelligence and its potential to transform the property management industry. With the rise of chatbots and other AI powered tools, it's clear that this technology is poised to have a major impact on how property managers do business. In today's episode, we'll be sharing our top 10 list of the ways that AI is set to revolutionize property management, from automated customer service to predictive maintenance and beyond. Whether you're a property management business owner or just interested in the future of the industry, this is an episode you won't want to miss. So sit back, relax, and let's dive in." [00:00:46] It wrote this for me. It wrote this! [00:00:49] Welcome, DoorGrow Hackers to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunity, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high-trust, gateway to real estate deals, relationships, and residual income. [00:01:28] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder, and CEO of DoorGrow. Now, let's get into the show. [00:01:51] So today's show is going to be very relevant to what's going on right now. So I don't know if you've seen what's going on right now, but what's going on right now is ChatGPT. You've probably heard of it if you're on social media. Everybody's going crazy. Why are they going crazy? And if you haven't heard about this, you should check this out. You can go to chat.openai.com. And what this is, is this is an AI tool. Like you're talking to a robot. You can type like you're chatting to a human and it will give you whatever information that you asked for back. It can write software. It can create stuff. It's pretty wild. And right now it's free. It's ridiculous. So I put in a prompt, I'm going to read this to you. I said, "can you give me the list of the top 10 ways AI like ChatGBT will impact property management in the future?" Within seconds, it spit this out: [00:02:43] "Here are 10 potential ways that AI and chatbots like GPT could impact property management in the future: [00:02:49] 1. Automated customer service. Chatbots can handle basic customer inquiries and requests, freeing up property managers to focus on more complex tasks. [00:02:59] 2. Tenant screening. AI can analyze tenant data to help property managers make informed decisions about who to rent to. [00:03:07] 3. Maintenance requests. Chatbots can handle maintenance requests from tenants, triaging and routing them to the appropriate team member." [00:03:16] This is cool stuff, right? Very cool stuff. So where was I at? [00:

Too many property management entrepreneurs fail to realize the potential for technology to increase the operating margin in their property management business. Property management growth expert Jason Hull invites Lindsay Liu to discuss how property management entrepreneurs can utilize technology to make their lives (and the lives of their tenants and owners) WAY easier by automating administrative tasks. You'll Learn… [01:39] Meet Linday Liu, the Technology and Real Estate Investing Expert [03:42] The Ultimate Software for Multi-Family and Governance [08:13] Diving into the Features of Super [17:19] The Biggest Challenge in Property Management: TIME [22:00] How is Super different from Other Software? Tweetables "When I think about what makes the property management industry so challenging… time is your biggest premium." "And at the end of the day, what are people best for? Dealing with the human side of things." "It's better to be extremely good at a small number of things than it is to be mediocre at a wide range of things." "The amount of care that needs to go into maintaining a healthy building is just inherently more complex when you have more stakeholders and parties in a multifamily set up." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Lindsay: When I think about what makes the property management industry so challenging, it really is time is your biggest premium, right? It is a very manual and people oriented set of tasks, right, that need to be done. And at the end of the day, what are people best for? Dealing with the human side of things, right? And so where can we come in? We can come in and help them with all of the other type of administrative, repetitive work that is not as high value from a people perspective, but is definitely very high value from an operational perspective. [00:00:29] Jason: Welcome DoorGrow Hackers to The DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:01:07] At DoorGrow, we are on a mission to transform property management, business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:31] All right, today my guest is Lindsay Liu. Lindsay, welcome to The DoorGrow Show. [00:01:37] Lindsay: Thanks so much for having me today. [00:01:39] Jason: So give us a little bit of background on yourself for those that don't know Lindsay, which is me as well. So tell us a little bit about you and then maybe how you sort of got connected to your business, and then we'll go into your business. [00:01:52] Lindsay: Great. Yeah, I can go back in time a bit. So professionally, I've been in the technology space for almost 15 years now. So building, launching digital products on behalf of and with companies. So I've done that for folks like Google, Amazon, Mercedes-Benz, the MBA. And then I've also been part of growing the businesses that I've been on that side of, right, really thinking about finding product market fit, creating value propositions that make sense through the lens of technology. And then more recently ventured into the startup world. So I was at a FinTech startup for a bit, actually launched a whole new stock exchange and a software platform around that. And then it finally felt like time to build my own thing out. And the reason that I got into the property management space is that kind of alongside that professional track of work. I'd also been investing in real estate and properties. So I have everything from short-term rentals-- so I've been kind of Airbnb, vacation homes-- to long-term leases and tenants to having done some flips over time. And the common thread with that for me was really just that when you are dealing with the maintenance, when you are dealing with an investment and you're really looking to make that place a home. And a home that's going to grow in value over time. There was just a lot left to be desired in the technology space. And so I thought, why not bring these two passions together? Right? My expertise in technology, alongside my passion in real estate, and start to solve some problems for the space. [00:

At DoorGrow, we have made some MASSIVE changes to our coaches and programs with even more to come! In this episode, Property Management Growth Expert Jason Hull shares some recent additions and big changes in his life as well as in the business. You'll Learn… [01:22] Personal updates from the host [06:54] Meet the DoorGrow team and what they do [15:36] The NEW coaches we're bringing on [18:07] We cracked the code: the DoorGrow Code [23:36] PR: the new property management growth hack [27:26] The DoorGrow SUPER SYSTEM! (5+ systems in one) Tweetables "We are definitely not immune to the struggles that entrepreneurs go through." "Sometimes there's just some stuff holding people back, and I find mindset is the best thing that I can help clients within the program." "I want to create this community. I want to impact the industry positively." "The property management industry has a couple of major challenges at the present. The biggest challenge is the awareness challenge." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Nobody else is doing the stuff at the level that we're doing. Nobody else has the Avengers team of coaches that we are building. We're building the best. And then we have our new DoorGrow Super System, which is all these software and coaches and all these different major systems you need to build in your business like the hiring system, the planning system, the process system, your sales system, all these systems we call Super System. [00:00:25] Jason Hull: Welcome DoorGrow Hackers to the # DoorGrowShow. if you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:22] So before I go too far, let me just say, I'm going to share some news. So we've done some really cool things lately at DoorGrow, and I've had some personal changes in my life that I think are really awesome too. So I just got back from Mexico, and I got married while I was there. So Sarah and I-- Sarah is the COO and operator of DoorGrow. She was my fiance and now she is my wife. Right? So we got married while we were in Mexico. This was planned, by the way. This was a destination wedding in Cabo San Lucas at a resort, and it was very beautiful, but it was like stressful for us. Really stressful. Like getting married legally in Mexico is a challenge. A lot of people probably don't do that. They probably just do it in the U.S. Sarah wanted to get married legally in Mexico. And I was on board, but our wedding planner was not equipped to handle that. She normally just does the pretty stuff, ceremonially at the hotel and made the mistake of saying that they could do this and put things off and didn't listen to us, and the customer service level's really, really not there. Like poor communication, always putting us off. " I'm dealing with a bunch of events right now. I'll help you later. We have it handled. It'll be great. It was not handled, so we ended up getting the ceremony done, but legally, the whole week after that was supposed to be like honeymoon time was us dealing with the legalities and back and forth between a lawyer, a new wedding coordinator, marriage coordinator-- because the first one we basically fired-- and like a judge and all this communication, getting everything handled. You have to get a blood test to get married to Mexico, and you have to get your birth certificates translated and apostilled. I didn't even know what that meant. [00:03:19] So it was a bit dramatic and a bit stressful and we eventually got it all handled, and there was a lot of stress for Sarah and I leading up to that because we're doing cool new programs and launching new stuff at DoorGrow, and then we had some like issues with our sales team and like sales not happening because we had a problem with lead generation and stuff like this, and it was just, you know, that's business. That's part of business. We are definitely not immune to the struggles that entrepreneurs go through. [00:03:50] So, and we've been maki

Leasing is one of the hardest aspects of property management. What if you had a way to offload some or all of your tasks related to leasing? Today, property management growth expert Jason Hull chats with Ben from Sunroom. This service allows property managers to offload leasing to leasing professionals who care about property managers, owners, and tenants. You'll Learn… [01:26] Offloading Leasing: What is Sunroom? [09:01] ShowMojo, Tenant Turner, vs. Sunroom, oh my! [016:35] Better ways to do Property Showings [020:23] How Sunroom Vets Tenants Better [24:21] Integrating with Other PM Software [31:30] Net Promoter Scores for Property Management and Leasing [37:12] Learning to LET GO as a PM Entrepreneur Tweetables "Some of y'all entrepreneurs are control freaks. Let's be real, and you need to let go of some of this stuff and let somebody else do it a little bit better." "We have a lot of egos as entrepreneurs. We think our way is the best way all the time, and we need to see that maybe somebody else could do this better." "Property managers tend to do best if they just convince owners to do pets. You're going to get more tenants, you're going to get more money." "One of the biggest time sucks for a property management company is dealing with prospective tenants." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Ben: So what we do is we partner with property management companies and become their leasing arm. So if you're a newer property management company, you're focused on growing doors and you just mainly want to focus on that, right? One of the most important things is you got to get leasing. If you don't get leasing, you're not going to lease the doors quickly, which then your owner investors are not going to be happy about that. [00:00:22] Jason Hull: Welcome DoorGrow Hackers to the # DoorGrowShow. So if you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not bebecause you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:19] Jason Hull: All right. Ben, welcome to the #DoorGrowShow. [00:01:24] Ben: Thanks for having me, Jason. [00:01:26] Jason Hull: Good to have you. So Ben, why don't we start by you giving us a little bit of your background, qualify yourself. You've done some cool stuff and I'm in the market where you did some of this cool stuff. We just realized in the green room that we're practically neighbors in Austin, market downtown, and I'm up in Round Rock. Ben, tell us a little bit about your background and how you got into the, I guess technology space. [00:01:49] Ben: Yeah, sure. Yeah, definitely. First of all, I mean we-- me and my co-founder Zach, we started working on Sunroom in right around 2017. And, the way that we had originally had the idea was, just being a renter for a decade and having a lot of interesting experiences trying to look for a place to lease. But prior to starting Sunroom, Zach and I had started a company called Favor Delivery, which is a small little delivery company here in Texas that grew to become the market leader in delivery. And we sold to H-E-B in early 2018. [00:02:27] Jason Hull: And for people that aren't familiar with H-E-B, because I moved from California just before the pandemic because I wanted to get away from California and the taxes and it's poor political culture. But anyway, so I moved here, Austin and H-E-B was all over the place. I'm like, what a weird name. What is this place? But it's one of the, like America's top grocery chains. It's consistently rated as like one of the biggest and the best. So for those that are not in Texas, they are probably not familiar with H-E-B, but H-E-B is the, like one of the leading grocery stores, and it dominates everything. [00:03:05] Jason Hull: Yeah. [00:03:06] Jason Hull: I'm sure in grocery sales, it beats out Walmart, like it beats out any of the stuff that I'd heard about before and I'd never heard of H-E-B. And they offer delivery service. [00:03:15] Ben: Yeah. H-E-B is an impressive company. And the crazy thing is they've been ar

Entrepreneurship is difficult, and entrepreneurs tend to be very hard on themselves. Sometimes this stems from a lack of confidence or belief in themselves. Property management growth expert Jason Hull and Sarah Hall, COO of DoorGrow share some of the valuable nuggets of wisdom they learned from Jamie Kern Lima, the CEO of IT Cosmetics and the author of Believe It. You'll Learn… [03:35] The Frameworks of Belief [07:35] How to Handle Rejection and "No"s [10:26] The Problem with Hiding in Plain Sight [14:32] Dealing with Criticism and Doubters [20:51] "God doesn't call the qualified. He qualifies the called." Tweetables "Just because it's a closed door, it's probably closed for a reason. It's not the right door. So just keep going until you find the right one because it will happen." "So believe in yourself, believe that you're worthy." "It's not until later in life that you realize you want to be different and you want to be weird and you don't want to fit in. You don't want to be the same as everybody else." "Businesses go out of business. We fail as entrepreneurs, and if you're failing it's because you gave up." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason Hull: One of the biggest challenges for entrepreneurs really is just to be able to believe in yourself. Everybody says like, "You need to like, take action and hustle and do this and live the dream," but you have to believe in yourself because if you don't believe in yourself, you don't get it. [00:00:12] Jason Hull: All right, we are live. Welcome DoorGrow Hackers to the #DoorGrowShow. So if you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:11] Jason Hull: So I have a special guest with me today, one that I happen to be madly in love with. This is Sarah hall. H-A-L-L. Different last name. [00:01:24] Sarah Hall: For now. [00:01:24] Jason Hull: For now. I'm working on changing that y'all. I'm working on changing that one letter in her last name. So this is Sarah. So Sarah, why don't you tell everybody about yourself? [00:01:34] Sarah Hall: Hmm. All right. So what do you want me to get into? So, uh... [00:01:37] Jason Hull: Tell them what you do at DoorGrow and in your background. [00:01:41] Sarah Hall: ...and my background. Okay. Well... [00:01:42] Jason Hull: And then we'll get into our topic. [00:01:43] Sarah Hall: Let's see. So currently, I am the COO here at DoorGrow. And so I'm kind of over all of the operations and the financials. I kind of make sure that the wheels are turning and that the business is moving forward, and I have my hands into a lot of the little nitty gritty details. That's kind of what I do at DoorGrow. I am also been a business owner and I've done that for about five years now. About five years I think. And I'm actually I've got a small team at this point. My real background I would say is sales. So I always say I haven't sold anything a day in my life. All I do is I give people the information that they need to make educated decisions. And I think if you believe, you know, that's what you're doing is just kind of educating people, then it's not really sales. You're not really pushing anything on them that, you know, they don't want or don't need. But I have an extensive sales background. I've been working since I was 14 years old, and my first like sales gig was probably when I was about 16 or 17. And I've been doing various forms of sales and now entrepreneur opportunities and all that good stuff ever since. [00:02:58] Jason Hull: Okay. All right. Sarah's a badass. So I just want you to . , Sarah singlehandedly has cut some of our clients with hundreds of doors like operational and staffing costs in half from a single call. She's very efficient. It's why she's able to run you know, our company at DoorGrow as an operator and COO, while running an entire property management business with hundreds of doors, like as a part-time gig really with one person that's part-time boots on th

Are you comfortable with the number of doors you have in your property management business right now? Are you comfortable with the amount of tasks you have on your to-do list? You can be comfortable, OR you can be winning. In this week's podcast episode, property management growth expert Jason Hull explores the concept of the comfortable PM entrepreneur and the winning PM entrepreneur. You'll Learn… [01:20] What does it mean to be comfortable in your business? [03:31] Growing and moving toward the Four Reasons [06:37] How to become the WINNING property manager [14:04] Making big shifts and hitting big goals [16:44] The things you will gain from being a winning entrepreneur [21:44] How to step into being uncomfortable Tweetables "You are not meant to be mediocre. You're not meant to be the comfortable property manager. You're meant to be the winning property management entrepreneur." "You're going to need to step into the pain, step into the fear, step into all the stuff you've been avoiding, the discomfort, and take a risk." "A business should give you more freedom, but most business owners have less freedom than employees have often." "If there's anything that's been on your to-do list for more than a month, it's because you're not the person that should be doing it." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] You know, you're the comfortable pm, ironically, if you have a to-do list that just keeps getting bigger each month instead of smaller.I often say this: if there's anything that's been on your to-do list for more than a month, it's because you're not the person that should be doing it. [00:00:15] All right, we are live. Welcome everybody to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow, hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:20] So what are we going to talk about today? I think I want to talk a little bit today about the difference between being a comfortable property management entrepreneur and a winning property management entrepreneur. So, last week I talked a little bit-- and I recommend you go check that episode out-- I talked about the drifting versus the driven, so I want to expand a little bit on that and let's talk about... you might be that comfortable property manager or that comfortable property management business owner because really you might identify right now as a property manager. You think, "I'm a property manager," and I think that's a mistake if you are the business owner, if this is your business. You are a business owner. A property manager is the technician level worker in a property management business. They do the work. Right. You might be an owner of a bakery, but if you're the baker, you are the employee. You are the key technician in that business. [00:02:13] If you are a property manager in a property management business, you are the key technician in that business doing the technical work, meaning you're not the owner. An owner has a business and they hire a property manager, right? So right now you may identify as a property manager and you may also be somewhat comfortable, and really that might mean you're comfortable being uncomfortable. Like you're in a certain level of discomfort, right? Maybe you're not getting on doors quick enough. Maybe the lead gen is not working as well as you wanted to. Maybe you're not closing as many deals as you would like and bringing on new clients. Maybe you know behind the scenes that you're delivery and fulfillment stuff and operations, it's not really well dialed in. Like it's not as good as you are selling everybody on it being and maybe your financial stuff is just not really tight. [00:03:04] You know, you've got financial issues, financial problems. You're not bringing in enough money. Maybe you're not clear. Cash flow is an issue. Maybe it's getting really expensive to pay out your team members. You're trying to figure it out. These are all solvable problems in the business, but you're kind