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Omni Talk Retail

Omni Talk Retail

2,062 episodes — Page 39 of 42

AI Spotlight | Anand Muralidaran of NVIDIA and Andi Huels of Lenovo

In the first of our special weeklong Spotlight Series highlighting AI in retail, Chris Walton and Anne Mezzenga interviewed Anand Muralidaran of NVIDIA and Andi Huels of Lenovo live from the NRF Innovation Lab. Anand is NVIDIA's Head of Global Growth Strategy and AI Business Development for Retail, Consumer Goods, and QSR, and Andi is Lenovo's Head of AI for North America. In other words, they are both two absolute experts on the subject of how retailers are looking at AI in the coming years. Give this podcast a listen, and you will hear which companies Anand and Andi believe are the ones to watch coming out of NRF, where AI will have the biggest retail impact in 2022 (the answer just may surprise you), and why AI has, without a doubt, crossed the chasm from buzzword to an everyday fact of retail life going forward. *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 21, 202225 min

Ask An Expert | Combatting Online Return Fraud With Signifyd SVP Bennett

How to fight online return fraud when all the players don't play by the same rules is a growing problem in retail. And nowhere was this more evident than this past holiday season when the overall rate of e-commerce returns increased and so, too, did the rate of online return fraud. Resident Omni Talk expert and retail commerce protection expert extraordinaire, Signifyd’s SVP of Operations and Corporate Development, Bennett, joined Chris Walton and Anne Mezzenga to discuss this very topic and what to do about it. The short-answer -- it takes AI and machine learning to attack the problem in real-time because that is the only solution that will work when the rules of the game are always changing. *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 21, 202233 min

Fast Five | Aldi Turns Up The Heat On The Race To Checkout-Free Retail

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, David Ritter and Jonathan Sharp of A&M join Chris Walton and Anne Mezzenga as they discuss: - Walmart's porch delivery program. - Gopuff's overt move into private label. - Who made the bigger move in the checkout-free retail war this week: Aldi or Wakefern? - The relative value of voice-assisted ordering in QSR vs. retail. - And, closed with a discussion on the long-term viability of a new startup that just raised $25 million to help consumers, not Buy Now, but Save Money and Pay Later. There's all that, plus Anne and I mutually patting each other's backs for being named Top 100 retail influencers, edible utensils, and David Ritter's favorite Taco Bell vice. To redeem your $300 discount on the Manifest Conference, visit: manife.st/continue-registrati... To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 21, 202246 min

Spotlight Series | Instant Delivery With Gopuff Co-CEO & Co-Founder Rafael Ilishayev

In a special NRF edition of The Omni Talk Spotlight Series, sponsored by Cleveron, Firework, and Scandit, Chris Walton and Anne Mezzenga sit down with Gopuff Co-CEO and Co-Founder Rafael Ilishayev. Gopuff started delivering a hundred or so products to college students back in 2013, today they're delivering over 4,000 SKUs in as little as 15-20 minutes to customers in many major cities in the US and around the world. In this interview, Raf shares Gopuff's bold expansion plans for 2022, releasing another round of their "Put Me On" program for local CPG's and businesses, and further developing their ad network and kitchen concepts. The instant delivery space is going to continue to heat up in the next year, and Gopuff with 75% share of the current instant delivery market in the US will be one you'll want to watch. For more information on Gopuff, head to: https://gopuff.com/go Thanks to Cleveron, Scandit, and Firework for making this episode possible. For more information on Cleveron head to https://cleveron.com/ For more information on Scandit head to https://www.scandit.com/ For more information on Firework head to https://firework.com/us/ **Sponsored Content** Music by Hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 17, 202234 min

Spotlight Series | Licensing Physical Store Operations With Leap CEO & Co-Founder Jared Golden

In a special NRF edition of The Omni Talk Spotlight Series, Chris Walton and Anne Mezzenga sit down with Leap Co-founder and CEO Jared Golden to talk about how his company's proprietary platform helps retailers and brands take the "leap" in licensing the soup to nuts operations of their physical stores. From Mack Weldon to Ashley Stewart, Jared and his team at Leap are launching brands with one store or one hundred stores, offering a full menu of services from point-of-sale management, leasing, and staffing, to full retail tech operations. Leap has deployed nearly 50 stores with over 30 brands, and, in this interview, Jared explains their massive expansion plans in 2022 taking the data they are collecting across brands to build more benefits for retailers and customers. If Jared has his way, we shouldn't be surprised to see Leap take the idea to the Metaverse soon, too. For more information on Leap head to https://www.leapinc.com/ Thanks to Cleveron, Scandit, and Firework for making this episode possible. For more information on Cleveron head to https://cleveron.com/ For more information on Scandit head to https://www.scandit.com/ For more information on Firework head to https://firework.com/us/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 16, 202233 min

Spotlight Series | Leading The Way In Grocery Microfulfillment With Takeoff CEO Max Pedró

In a special NRF edition of The Omni Talk Spotlight Series, sponsored by Cleveron, Firework, and Scandit, Chris Walton and Anne Mezzenga sit down with Takeoff CEO and Co-Founder Max Pedró. Takeoff has been making headlines of late, launching an automated microfulfillment center with Jewel-Osco in Chicago this past December. The center allows the grocer to pick, pack, and deliver online orders more efficiently, and do it in a way that expands their bottom line profit. Sound too good to be true? It's not. Find out how your store could be just one basketball-court-sized microfulfillment center away from thriving in the future of online grocery commerce. For more information on Takeoff, head to: https://www.takeoff.com/ Thanks to Cleveron, Scandit, and Firework for making this episode possible. For more information on Cleveron head to https://cleveron.com/ For more information on Scandit head to https://www.scandit.com/ For more information on Firework head to https://firework.com/us/ **Sponsored Content** Music by Hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 16, 202226 min

Spotlight Series | Future Of Shoppable Content with Firework President & CBO Jason Holland

In a special NRF edition of The Omni Talk Spotlight Series, sponsored by Cleveron, Firework, and Scandit, Chris Walton and Anne Mezzenga sit down with Firework President & Chief Business Officer Jason Holland. When many retailers come to the Firework team, it's because they're interested in replicating the on-site live streaming applications Firework's has created for companies like Albertsons and The Fresh Market, but what Anne and Chris discover in this interview is that's only just a part of an effective shoppable video content strategy. Jason explains how the team at Firework is laying the groundwork for the future of shoppable content right from your favorite retailers' own sites and apps, allowing seamless shopping and checkout experiences, while, at the same time, helping retailers to build a background of customer data that will help them continue to provide the richest, most highly engaging shopping experiences as consumers move into Web 3.0 and beyond. For more information on Firework, head to: https://firework.com/us/ Thanks to Cleveron, Scandit, and Firework for making this episode possible. For more information on Cleveron head to https://cleveron.com/ For more information on Scandit head to https://www.scandit.com/ For more information on Firework head to https://firework.com/us/ **Sponsored Content**This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 16, 202228 min

Fast Five | There's Nothing Boring About Meta & Shopify's Recent Board Appointments

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga hotly debate even more topics than normal, including: - Who had the cooler board appointee this week? Meta with DoorDash's CEO? Or Shopify with Instacart's? - Whether the Yeezy Gap and Balenciaga partnership will amount to a hill of beans. - If there is anything at all to read from a supposedly leaked Shopify patent on in-store traffic monitoring. - Why TikTok broadening its consumer reach by way of its new Atmosphere partnership is so important within the context of video commerce. - And, close with a pointed discussion about why autonomous delivery robots at the Cincinnati airport may be the wrong next step to solve a real consumer pain point. There's all that, plus my likely lone Arizona Cardinals playoff plug of the season, our salute to Bob Saget, and why I would like to get "sequentially stable" with Tom Brady. To redeem your $300 discount on the Manifest Conference, visit: manife.st/continue-registrati... To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 14, 202233 min

Ask An Expert | Quorso CEO Julian Mills On Giving District Managers The Tools They Need To Succeed

Retail store employees are drowning in workload like never before with very few tools to help them survive. And, as a result, so much of their day is wasted on less impactful actions and convoluted processes that oftentimes get clouded and more confused by the actions of management from the top down. Omni Talk Expert Quorso CEO Julian Mills once again joins Chris Walton and Anne Mezzenga for the latest installment of the Omni Talk Ask an Expert Series to delve into one simple answer that may hold the key to solving the issue — making the District Manager's life simpler, easier, and more efficient. Together they discussed how Agile Store Management principles deployed at the District Manager level, specifically, can help to: - Simplify, speed up, and better engage store-level employees - The exact recipe for success (exception management, prioritization, planning, and the recording of workflows week-on-week) - And the 3 Stage Process to help you, the retailer, put everything into action as quickly as possible All of which results in a District Manager more equipped and more engaged to lead his or her team with powerful insights and data as the guide. For more information on Quorso, head to https://quorso.com/ Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 13, 202230 min

Fast Five | Walmart's Smelly Fridge Deliveries, AI Salads, & Bed Bath's Dying Registry Business

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga: - Discuss why moldy cheese isn't the only thing that smells in Walmart's in-home fridge delivery plans. (Minute: 3:33) - Talk about why Bed Bath & Beyond's rapidly declining registry business shouldn't be a surprise at all since it, too, is rooted in the same strategic flaw I recently wrote about in Forbes. (Minute: 9:14) - Shine light on a cool new startup, Leap, that is helping Pea in the Pod reopen stores. (Minute: 13:19) - Applaud DoorDash's decision to require every employee to complete one delivery per month and also examine if there are other retailers that could benefit from a similar approach. (Minute: 16:39) - And close with a look at the real reason why Albertsons' new AI salad bars are cool, and it has nothing to do with AI. (Minute: 22:16) There's all that, plus a salute to the folks in Superior, CO, Anne's favorite Topps trading card from the 1980s, and what I would do with $200,000 worth of stolen butter. To redeem your $300 discount on the Manifest Conference, visit: manife.st/continue-registrati... To learn more about Microsoft, visit: https://www.microsoft.com/en-us/industry/retail/microsoft-cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: https://sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 7, 202230 min

Women's Retail Collective Podcast | Fanatics Chief Strategic Retail Officer Gina De Caro Sprenger

In the latest edition of the Omni Talk Women's Retail Collective Podcast, Anne Mezzenga sits down with Fanatics Chief Strategic Retail Officer Gina De Caro Sprenger. Gina is like no other woman in retail we've interviewed. She wanted to work in this industry so badly, she applied (and was hired) for a job operating the elevator at a luxury department store at age 14! She definitely made her way to the top floor. From running the entire home business for Target to her current role leading the retail store efforts for every sports team franchise under the sun. Listen to Gina's entire career story and stay until the end to hear about how she became a member of the "Church Choir." Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dec 20, 202127 min

Spotlight Series | Best Buy's 24/7 Pickup Lockers With Luxer One President Josh Middlebrooks

Yes, you read that right. Best Buy recently cut a hole in the front of one of its stores and installed lockers to enable a 24/7 pickup experience for their customers. And that's just the beginning. After trialing the new Best Buy lockers (in this video https://youtu.be/O7KLj7sUhIU), Chris Walton and Anne Mezzenga had to find out how this revolutionary new retail experience came to be, so they got the locker company's President, Luxer One's very own Josh Middlebrooks, to join them for the latest edition of their Omni Talk Spotlight Series. In this episode, Josh, Chris, and Anne discuss how Best Buy and Luxer One went from wild idea to successful multi-store implementation, the overwhelming response from customers and Best Buy associates, and the role lockers like this might play in future store footprints. For more information about Luxer One head to https://www.luxerone.com/ To see a live demo of the pilot head here: https://youtu.be/O7KLj7sUhIU **Sponsored Content** Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dec 20, 202120 min

Fast Five | 2021 Omni Talk Retail Awards

In this week’s Fast Five podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, our good friends Kristin Kohler Burrows and David Ritter stop by to help Chris and Anne hand out this year’s Omni Talk 2021 Retail Awards! Categories up for grabs include: - Retailer of the Year - Retail CEO of the Year - Retail Technology of the Year - Most Overhyped Technology of the Year - Retail Headline of the Year - Best New Retail Partnership of the Year - And, much, much more! To redeem your $300 discount on the Manifest Conference, visit: https://manife.st/continue-registrati... To learn more about the A&M Consumer & Retail Group, visit: https://alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: http://www.takeoff.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dec 17, 202148 min

Spotlight Series | Scandit CTO & Co-Founder Christian Floerkemeier

When people hear the word “scanning,” some immediately think of a scanner in the checkout lane or a barcode reader in an app, but there are many use cases for scanning technology, especially as retailers gear up for the changes ahead in 2022. In our latest Spotlight Series Omni Talk's Anne Mezzenga sat down with Scandit VP of Product, CTO & Co-Founder Christian Floerkemeier to discuss how retailers can implement scanning tech to simplify store operations, like picking and packing online orders, to scanning ID's for compliant alcohol delivery. For more on Scandit, head to www.Scandit.com Music by hooksounds.com **Sponsored Content**This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dec 16, 202128 min

Spotlight Series | Building A Retail Media Network With ciValue VP of Marketing Pearl Lieberman

In the latest Omni Talk Spotlight Series, Anne Mezzenga sits down with ciValue VP of Marketing Pearl Lieberman to talk about Retail Media Networks and why many retailers and brands already have all the data they need to get them started. In this episode, Pearl and Anne discuss: - How ciValue helps retailers deploy machine learning and AI to supply pertinent and organized data for brand partners - Why brands and retailers must prioritize the development of their data into Retail Media Networks and how to start. - How sharing customer data can help retailers remain defensible against increasingly popular DTC brand strategies. - Why the partnerships brands and retailers are forming now will help them prepare for the metaverse and other future retail marketing efforts. For more on ciValue, head to https://civalue.com/ Music by hooksounds.com **Sponsored Content**This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dec 13, 202124 min

Fast Five | Kohl's Spinoffs, DoorDash In An Instant, & Why Wayfair Is Too Smart For Its Own Good

In this week’s Fast Five podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Examine Jewel-Osco's new microfulfillment partnership with Takeoff. - Question the activist pushing for a Kohl's e-commerce spinoff. - Put marketplaces square in our sights as one of the most overhyped tech trends of 2021, following Giant Food's plan to build one. - Discuss what DoorDash's announcement of instant delivery in NYC means for the last-mile delivery landscape. - And close with the rant to end all rants on why Wayfair will never succeed in opening up physical retail stores as long as Niraj Shah is at the helm. There's all that, plus what Anne would name her hedge fund, dames, and the great Amy's Kitchen debate -- i.e. frozen enchilada or frozen burrito? To redeem your $300 discount on the Manifest Conference, visit: https://manife.st/continue-registrati... To learn more about the A&M Consumer & Retail Group, visit: https://alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dec 10, 202133 min

Ask An Expert | The Smash And Grab Theft Retailers Don't See With Signifyd SVP Bennett

“Smash and Grab” robberies at several retailers stole the headlines during Black Friday and Cyber Monday, but the real concern for retailers should be the significant increase in digital “smash and grabs” as fraud spikes with the growing number of “card not present” and online transactions. In the latest edition of The Omni Talk Ask An Expert Series, Signifyd SVP of Operations and Corporate Development Bennett joins Anne Mezzenga to discuss this and more, including Signifyd’s latest Pulse report outlining fraud data during Black Friday and Cyber Monday 2021. In this episode they cover: - How retailers should prepare for fraud during peak holiday traffic - New areas for fraud monitoring as store experiences get more high tech, from scan-and-go to contactless payments - In times of supply chain shortages, how retailers can make sure their limited number of products get into the hands of their best customers - The importance of investing in tech like machine learning to maintain security, speed, and customer satisfaction in as many transactions as possible For more information, head to Signifyd.com, and for access to their weekly reports, including the one discussed in this episode on Black Friday and Cyber Monday head to signifyd.com/pulse. Music by hooksounds.com **Sponsored Content**This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dec 6, 202127 min

Ask An Expert | The Now, Next and Future of BNPL with Paul Paradis President Of Sezzle

There is quite possibly no trend hotter right now than the Buy Now, Pay Later space. So Omni Talk invited Sezzle’s very own Paul Paradis to join Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series. Collectively the three of them explore: - The history and origin of Buy Now, Pay Later - The categories and demographics that tend to use BNPL the most - How the BNPL adoption curve is shifting to in-store payments - And what we can expect during the holidays and going forward into next year Pretty soon BNPL providers will be on the tips of everyone’s tongues just like Visa and Mastercard, and this interview will give you a good sense of just how fast that is likely to happen! Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dec 4, 202127 min

Fast Five | Toys R Us Is Back And Macy's Does Something Out Of Character

In this week’s Fast Five podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: – Discuss what to make, if anything, of the retail sales results from the past week. – Laud Macy’s for its Thanksgiving Day parade NFT play. – Temper our expectations surrounding the new Toys R Us store that is opening soon at the American Dream shopping mall. – Curiously explore the intersection of online warehouse club shopping and grocery shopping through the lens of Boxed’s latest acquisition. – And close by offering our take on the slew of smash and grab robberies besieging retail right now. There’s all that, plus a cool new video demonstration of how to shop multiple retailers online at the Mall of America all in one cart, a shameless Urban Rooster Shop plug, and a debate over the sexiest toy store mascot of all-time! To watch the MOA demo,, visit: https://www.youtube.com/watch?v=iE2Z8... To visit Urban Rooster Shop, visit: https://urbanroostershop.com/ To learn more about the A&M Consumer & Retail Group, visit: https://alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dec 3, 202133 min

Fast Five | We're Jaded About Target But Geeked Up For Amazon Go Starbucks

In this week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Discuss the dangers of Sainsbury opening a checkout-free store in London that leverages Amazon's "Just Walk Out" technology. - Extol the many virtues of a combo Amazon Go and Starbucks store. - Are happy and somewhat skeptical of the news that Target plans to close permanently on Thanksgiving. - Throw patio umbrella shade at Best Buy for acquiring Yardbird. - And, finish with a look at whether Kroger offering Google maps pickup at 2,000 stores across the country is cool or just PR sizzle. There's all that, plus how not to pick a lock, vacuuming in VR, and a salute to the A-Team's Howling Mad Murdock, Dwight Schultz. To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Nov 25, 202130 min

5 Insightful Minutes With A&M's Jonathan Sharp

A&M's Jonathan Sharp gets hit with tough questions as he shares the most important insights from the A&M Consumer & Retail Group's Fall 2021 Consumer Sentiment Survey in just five minutes! To read the full survey, head here: https://alvarezandmarsal-crg.com/wp-content/uploads/2021/10/ConsumerSentiment-WriteUp_For-Publication_15Oct2021.pdf *Sponsored content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Nov 23, 20216 min

Fast Five | A&M Stops By To Talk Casper, Retail Media Networks, & The Delivery Wars

In this week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chad Lusk and Abhinav Chandra of the A&M Consumer & Retail Group join Chris Walton and Anne Mezzenga to talk: - Casper going private. - The rise of retail media networks through the lens of Albertsons. - Instacart's, what some may call, "desperate," new shopping features. - Instant Turkish delivery startup Getir launching in Chicago. - And a deal from Chase and GoPuff that seems almost too Crazy Larry to believe is real but it actually is! There's all that, plus Chad's favorite Harry Styles song, the great Christmas tree debate, and our favorite Kmart memories from our childhood. To learn more about the A&M Consumer & Retail Group, visit: https://alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Nov 19, 202145 min

Spotlight Series | Inventory Accuracy Got You Down? RFID Is An Easy Way to Cure What Ails You

Omnichannel retailing during the pandemic has placed one hell of a premium on inventory accuracy in stores and throughout the supply chain. But so much of the legacy store level and DC level infrastructure is not equipped to give us the data and level of accuracy that we need to meet these new demands. Kris Barton of Avery Dennison and Umesh Umesh Cooduvalli of Detego join Chris Walton for the latest installment of the Omni Talk Spotlight Series to discuss why RFID may just be the answer. Together they explore how RFID can: - Greatly improve store level inventory accuracy - Improve your performance on buy online, pickup in store - Reduce the amount of split shipments out of your stores - And give you a leg up on the future More and more stores are becoming like mini-warehouses, so the premium on inventory accuracy will soon be at an all-time high (if it isn't already). *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Nov 18, 202139 min

Ask An Expert | Microsoft's 5 Retail Technologies To Bet On In 2022

2022 is right around the corner, so who better than Microsoft to tell us all on what retail technology trends they would place their bets in the upcoming year! So Omni Talk is pleased to announce that Microsoft’s very own Chris Dieringer and Ricardo Belmar have joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series. Collectively the four of them will explore things like: - Cloud Commerce - Automation - Computer Vision - And who knows? They may even just touch on the metaverse, too. It is sure to be a highlight heading into next year! Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Nov 17, 202153 min

Fast Five | The Bezos Flex, Amazon Takes Venmo, & Nike Finds A New Loyalty Partner

In this week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Explore Amazon's Venmo partnership. - Praise Sobeys' new "flex store" concept. - Debate YouTube's ability to win in livestream commerce. - Have a blast talking Burberry's interactive deer NFTs for Singles' Day. - And, close with a look at why Nike teaming up on loyalty with DSG shows why Nike is still one of the best retailers around. To redeem your $300 discount on the Manifest Conference, visit: manife.st/continue-registratio…RTNER&refId=OmniTalk To learn more about the A&M Consumer & Retail Group, visit: alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Nov 13, 202127 min

Fast Five | Amazon & Venmo, Bezos Flexes For Leo, & Nike's New Loyalty Partner

In this week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Explore what Amazon taking Venmo means for the future. - Praise Sobeys for its new "flex store" concept. - Debate YouTube's right to win in livestream commerce. - Have a blast talking Burberry's interactive deer NFTs (yes, you read that right) for Singles' Day. - And, close with a look at why Nike teaming up on loyalty with Dick's Sporting Goods shows why Nike is still one of the best omnichannel retailers around. There's all that, plus how we like our pretzels, Adele's new single, and both of us calling Jeff Bezos's alpha male flex pose to keep Leonardo DiCaprio away from his girlfriend what it is -- an HGH induced mid-life crisis. Be careful out there, – Chris, Anne, and the Omni Talk team To redeem your $300 discount on the Manifest Conference, visit: https://manife.st/continue-registration/?couponCode=MANIFEST_PARTNER&refId=OmniTalk To learn more about the A&M Consumer & Retail Group, visit: https://alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Nov 12, 202127 min

Fast Five | Bottoms Up To The Metaverse, Thumbs Down To Bed Bath & Kroger

In this week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Question the strategic rationale behind the Kroger and Bed Bath & Beyond partnership that was announced this week. - Explain why Amazon Fresh gaining share in California and Illinois could be a canary in the coal mine that the grocery industry should be watching closely. - Highlight Ubers Eats getting into "Babies and Kids" delivery. - Discuss all the ramifications of Grabango going live with its checkout-free solutions in six stores in Tucson, AZ. - And close with a look at Nike trademarking virtual goods and what it means for brands as they grapple with the coming apocalypse metaverse. There's all that, plus my favorite NES game of all time, what Anne would wear to a team's meeting in the metaverse, and a shout to everyone's favorite American town, Conshohocken, PA. To learn more about the A&M Consumer & Retail Group, visit: alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Nov 4, 202130 min

Fast Five | 'Backup' Target There's A New Amazon Pickup Option In Town

This week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, David Ritter and David Brown of the A&M Consumer & Retail Group join Chris Walton and Anne Mezzenga to talk: - Target's new same-day fulfillment features, with cool names like, "Backup," "Forget Something," and "Shopping Partner." - Amazon's new "Local Selling" program that lets customers order products for pickup from local sellers. - Trigo's second open-to-the-public checkout-free store in Germany with the REWE Group. - Poshmark's recently announced, "Brand Closet," that lets big brands sell directly to Poshmark's user base. - And, close with a unanimous look at why it probably made sense for PayPal to pull back on its plans to acquire Pinterest. There's all that, plus Liz Taylor references, Anne needing a cigarette mid-show, and everyone's favorite gift this holiday season -- sand. To learn more about the A&M Consumer & Retail Group, visit: alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Oct 28, 202133 min

Fast Five | Tesco Takes On Amazon Go While Instacart Jumps The Shark With Caper

This week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, was chock full of 10 out of 10 headlines. Every story this week was big, some might even say, HUGE. We have the first-ever retrofitted checkout-free store, a nonsensical +$300 million acquisition, a big scan-and-go test, an ultra fast move into NYC, and a subscription program that one major retailer continues to just piss down its leg. In this week's Fast Five Podcast, Anne Mezzenga and Chris Walton: - Herald Tesco's new checkout-free store with Trigo in London as a landmark event in the history of in-store retailing. - Question Instacart's dumb smart cart acquisition of Caper (see what we did there?). - Fawn all over GoPuff and its move into New York City. - Shower love on Best Buy for its latest scan-and-go and 24/7 curbside pickup locker tests. - And end it all by giving Walmart a jolly good and right proper slagging for how it continues to make Walmart+ the most unimaginative subscription program in the history of retail. There's all that, plus my favorite wine pairing with cheese made from goat's milk, Anne's aversion to Macy's Santa Clauses, and one big camelback. To learn more about the A&M Consumer & Retail Group, visit: https://alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk To register for the Manifest conference, visit: www.manife.st Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Oct 21, 202128 min

Ask An Expert | Revisiting The Case For Resale With Recurate VP Brand Success Cynthia Power

"How do you sell snowflakes?" - Andy Reuben CEO of Trove In this case, snowflakes = resale product, and to figure out the answer to that question we had to call in an expert in the circular economy and resale. In the latest Ask An Expert series, Omni Talk's Anne Mezzenga is joined by resale expert and VP of Brand Success at Recurate Cynthia Power. Cynthia started her retail resale career at Eileen Fisher running their "Renew" program, one of the first upcycling and resale programs in the business. In this episode, Cynthia talks about the variety of approaches brands and retailers are exploring as they add resale to their platforms and the reasons why they've been moved to do so -- from seeking sustainability to more successful customer acquisition. Anne and Cynthia conclude the episode by discussing the latest resale headlines, from Resale-As-A-Service to resale storefronts and the advantages and disadvantages of each. For more information on Recurate or to get in contact with Cynthia, head to Recurate.com. *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Oct 18, 202120 min

Fast Five | If Macys.com Gets Overvalued By An Irrational Investor, Does It Make A Noise?

This week's Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, was a cornucopia of headline delights, a veritable hodgepodge of topics on everything from outright lunacy to some downright shrewd moves from one of the nation's biggest mall operators. In this week's podcast, Anne and I work ourselves into a lather discussing: - The rationale behind the irrational claim by one Mr. Scott Ostfeld that Macy's e-commerce business is worth $14 billion . . . on its own! - Simon Property Group's new partnership with Klarna. - Facebook's latest move into physical retailing. - Kroger entering the Northeast. - And close with a look at a new drive-thru grocery startup, Opie, that could be setup to fail before it even starts. There's all that, plus Stranger Things between Walmart and Netflix, contactless smoothies, and what food we'd least like to have made for us by a robot. To learn more about the A&M Consumer & Retail Group, visit: https://alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Oct 14, 202126 min

Ask An Expert | How To Save The Drowning Store Employee with Quorso CEO Julian Mills

Your store teams shouldn't be spending time on anything that isn't driving sales or reducing costs. But too much of their day is wasted on less impactful actions and convoluted processes, which oftentimes results in them feeling even more overwhelmed and inefficient. Omni Talk Expert Quorso CEO Julian Mills once again joins Chris Walton for the latest installment of the Omni Talk Ask an Expert Series to delve deep into why agile store management in theory and practice could be the answer. Together they will explore how Agile Store Management helps make every minute in your stores count by: - Simplifying processes (automating data analysis, digitally tracking actions, streamlining store visits, and consolidating tech interfaces) - Prioritizing intelligently (managers doing the most impactful and important things first - through a combination of tasks and data-driven/smart alerts) - Adapting locally (to meet specific conditions on the ground) - Sharing lessons learned (across the frontline and front-to-center to scale successes) - Motivating employees (with visible impact and recognition to boost engagement and maintain momentum) Or, as Chris and Julian like to call it -- SPASM The result is rapid improvements in Sales, Waste, Shrink, CSAT, and most importantly many more happy and engaged employees who now feel like they have a life raft to save them from drowning. Chris and Julian will discuss all this and more in this latest episode of the Omni Talk Ask An Expert Series -- "Store Teams Drowning? Agile Store Ops Is The Easy Way To Save Them." *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Oct 14, 202128 min

Ask An Expert | Making The Mall Of America Shoppable Online With Jesse Michael & Grant Buntje

Jesse Michael, Managing Director at Adeptmind, returns to the Omni Talk Ask An Expert Series with Mall of America's VP Marketing Grant Buntje to discuss all that it takes to make the Mall of America shoppable online. When Omni Talk last spoke with Jesse, we learned about Adeptmind's first foray into making a mall shoppable online based on their work with Centennial's MainPlace mall, where together Centennial and Adeptmind made nearly 2.0 million skus available for online delivery and pickup. Flash forward a mere 4 months later, Adeptmind has now brought these same capabilities to life at the symbol of American mall-based retailing, the Mall of America. In this podcast, Jesse and Grant discuss with Chris Walton and Anne Mezzenga what it took to bring the effort to fruition, their lessons learned, and where they plan to take the concept next just in time for the holidays. Everyone is talking about making malls shoppable online right now and there is a lot of smoke and mirrors out there about how to get it done -- this interview gives it to you straight from two people who are out there living it and making it happen on a massive scale. *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Oct 8, 202132 min

Fast Five | Amazon Wins Black Friday Again With New Gift Giving Feature

In today's Fast Five Video, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Question the real motives behind Target's holiday price adjustment promise. - Love, love, love (that's three "love's" if you are keeping score at home) Amazon's new gift-giving feature. - Discuss how astute Gopuff's plans to open up live retail stores might be. - Place quite a bit of importance on Aldi Nord's announcement of a 4,300 square foot checkout-free grocery store with Trigo. - And close with a discussion of an absolutely stellar new feature from Instacart that allows people to shop for meal kits from Sunbasket without needing a Sunbasket subscription. Cancel Christmas! There's all that, plus I actually admit that Marc Lore's latest startup sounds cool, and Anne extols the virtues of creamy over chunky peanut butter. To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Attentive, visit: www.attentivemobile.com/omnitalk Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Oct 8, 202128 min

Fast Five | $1,000 for Whole Foods Delivery? Not A Chance!

In this week's Omni Talk Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, Chris Walton and Anne Mezzenga: - Do the math on what a $10 delivery fee at Whole Foods means annually (the number will blow your mind). - Study the idea of "instant delivery" through the lens of The Giant Company's new 30 minutes or less partnership with Instacart. - Praise Hy-Vee for expanding its in-store robotics test. - Question the execution and strategy behind HomeGoods' new e-commerce site. - And close with as open-minded of a debate as possible about Stitch Fix's plans to reinvent shopping for clothes online. There's all that, plus Anne names the celebrity chef she would most like to preheat her oven, while Chris discusses whether swinging is allowed in the Walton household. To register for Manifest, use this link: https://manife.st/continue-registrati... To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: www.takeoff.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Oct 1, 202130 min

Fast Five | Groceryshop Highlights Plus Amazon Dressing Rooms & Walmart Health Labeling

In today's Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, Chris Walton and Anne Mezzenga: - Recap their biggest lessons learned from Groceryshop through the lens of the explosion of recent announcements from DoorDash, Shipt, and Instacart this week. - Laud Amazon for continuing to rollout its Palm One payment system. - Question the authenticity of Walmart's move to label 2,000 items as healthy and sustainable. - Get put on the spot by the A&M Consumer and Retail Group about Chick-fil-A's new Little Blue Menu virtual kitchen. - And, close with a lively and spirited debate, as only Anne and Chris can, over the report of virtual fitting rooms coming to Amazon's recently announced department stores. There's all that, plus Chris's grocery bagging tips, Anne's most nostalgic Claire's purchase from her childhood, and our favorite 7-Eleven memory from Groceryshop. To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: www.takeoff.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 24, 202129 min

Spotlight Series | FRONTdoor Collective CEO & Co-Founder Dan Bourgault

In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with FRONTdoor CEO and Co-Founder Dan Bourgault. When Chris and Anne first heard the news of what Dan and FRONTdoor collective have been working on, they immediately said to each other, "We have to get Dan on our podcast." Dan and his team have created what they are calling the "first micro-last mile delivery network" with the capacity to cover 90% of residences and businesses in the US and Canada. And the idea makes a ton of intuitive sense. There our hundreds of drivers out there delivering for Amazon and FedEx every day, so why not bring them together and forge better strength and bargaining power in numbers? This podcast is yet again another example of how Chris and Anne stay on the cutting edge of the change in retail that will soon impact how everyone shops.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 20, 202120 min

Spotlight Series | Shipt Chief Business Officer Rina Hurst Discusses New Visa Partnership

In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga interview Shipt Chief Business Officer Rina Hurst about Shipt's new partnership with Visa that gives free Shipt memberships to Visa card holders. In addition, Rina also shares Shipt's three ring strategy for expansion: - Ring 1 -- local and beloved grocers - Ring 2 -- general merchandisers - Ring 3 -- specialty retailers And also touches on Shipt's new preferred shopper program.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 20, 202115 min

Spotlight Series | Signifyd CMO Indy Guha (Groceryshop Special Report)

In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with one of Omni Talk's favorite guests, the always mellifluous Indy Guha, the CMO at Signifyd. Indy, as he always does, gives Chris and Anne a crash course in the growing importance of fraud prevention and revenue generation in grocery. For example, did you know that with the explosive growth in curbside pickup and contactless scan-and-go implementations, the time to detect fraud is quickly moving to zero? And that retailers are liable for all of it? In the days of e-commerce, manual processes could be used to validate orders as retailers waited for goods to ship from their warehouses, but now with curbside pickup and scan-and-go those same processes no longer work because the customer wants validation of their purchases instantaneously. Retailers have no choice but to adopt AI solutions to solve this problem. Give this video a watch and you will quickly understand why grocers will likely soon be moving fraud detection to the top of their IT roadmaps. **Sponsored Content**This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 19, 202134 min

Spotlight Series | Cooler Screens CEO Arsen Avakian (Groceryshop Special Report)

In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with Cooler Screens Founder and CEO Arsen Avakian. Cooler screens, as its name implies, is one of the cooler companies around. It specializes in helping retailers amplify their in-store touch points by getting the right message in front of the right customers at the right time, and in a brand safe way. Starting with digital cooler screen doors, with companies like Walgreens, their solution helps to digitize the physical shopping world and provides the same metrics to retailers that one would find in e-commerce. Everything on Cooler Screens' displays can change to the specific customer shopping in-aisle -- e.g. the products on display, the promotional messaging, and even the marketing team's creative expressions. And based on Cooler Screens recent success, they now even have plans to expand into other categories, like beauty. Cooler Screens is an intuitive concept at its core, and listen to this podcast and you will hear a careful examination from Chris and Anne of why it is finding so much quick success.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 19, 202137 min

Fast Five | Amazon And The War On Wages

In today's Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, A&M's David Ritter and Kristin Kohler Burrows join Chris and Anne to debate: - What Amazon's latest moves to increase wages and offer free college tuition for its employees signal for the rest of the retail industry. - The recent layoffs at Casper and whether they are a canary in the coal mine for other DTC brands or simply an isolated event. - Amazon mega-roller-upper Thrasio's recent $100 million spending spree and what it could mean for the CPG industry. - Peloton's overt move into private label apparel. - And, close with a discussion on buyers' clubs through the examination lens of Beauty Pie, a buyers' club in the health and wellness space that just raised $100 million. There's all that plus taco subscription runs to the border and what we think is also likely fake news from Deutsche bank on the size of the Walmart+ subscription base. To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: www.takeoff.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 16, 202140 min

Spotlight Series | More Than A Locker With Cleveron CEO Indrek Oolup

It’s been a trend throughout the pandemic, but BOPIS, Click-and-Collect, whatever you’d like to call it, is here to stay. It’s time to get a solid solution, and unfortunately, it’s not as simple as setting up lockers inside or outside your store. In this podcast, Anne Mezzenga and Cleveron Co-Founder Indrek Oolup dive deep into the complete strategy required to set your enterprise or SME retail operation up for success. Omni Talk Fast Five fans will recall the news of Cleveron’s robotic fulfillment kiosk pilot with Jewel-Osco which Anne and Indrek also cover in this interview. Indrek shares the successes and opportunities they’ve seen so far from that effort, and how that’s played into the development of future Cleveron products, including a new product Indrek announces exclusively to Omni Talk listeners in this podcast. To learn more about Cleveron, head to Cleveron.com **Sponsored Content** Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 16, 202129 min

Spotlight Series | UntieNots Co-Founders Zyed Jamoussi & Cédric Chéreau

Quit sending all your customers all the same promotions, and while you’re at it, make it fun! In this live recording of the Omni Talk Spotlight Series, Anne Mezzenga and Chris Walton sit down with UntieNots co-founders, Zyed Jamoussi and Cédric Chéreau to talk about how they’re utilizing AI and gamification to make loyalty programs better for retailers, and more importantly, for their customers. The UntieNots team has deployed their loyalty and promotion platform with retailers throughout Europe, tackling the challenges that can come with personalization and privacy and in this podcast, they share with the audience how they’re applying that knowledge in their move into the North American market. Cédric and Zyed explain why the key to a successful loyalty program is not grouped promotions, but instead in tapping AI within their platform to create highly personalized offers that have netted their customers over $35M in discounts in just a few short years. For more on UntieNots, head to https://untienots.com/en/home **Sponsored Content** Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 16, 202138 min

Fast Five | Go Go Amazon Go In Whole Foods

In today's Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, Chris and Anne: - Debate the significance and many angles to consider in the momentous announcement by Amazon to put its Just Walk Out Technology into two new Whole Foods stores. - Discuss Kroger's continued storeless expansion in Florida. - Question Walmart's newly announced partnership with Instacart to deliver groceries to New York City. - Argue the merits of the "shop-in-shop" trend by turning the microscope on Hy-Vee's move into fitness equipment. - And, close with a discussion of what the retirement of Target CIO, Mike McNamara, means for Target and retail overall. There's all that, plus Kanye's velvet blankets and Anne's favorite bush. To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: www.takeoff.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 9, 202132 min

Spotlight Series | The Secret To Post-Pandemic Digital Marketing: Customer First, Not Channel

There have been a lot of shifts happening as a result of the pandemic: people have new shopping behaviors, they’re discovering product differently, engaging with retailers in new places, on new channels, and in new ways that are requiring brands and retailers to evolve their thinking around talking to their customers. Omni Talk has heard you! We know your marketing teams are just coming up for air after the height of the pandemic, and now the rules are changing even more quickly than customers' habits. So, we brought in an expert on the topic, Lisa Collings SVP of Client Development of Epsilon Digital Media to talk to us about how retailers and brands can get better at putting their focus on this changing customer. To learn more about Epsilon head to Epsilon.com **Sponsored Content** Music by Hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 8, 202135 min

Fast Five | An Amazon Reaffirmation, Ikea Resale, and the Allbirds IPO

In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer & Retail Group and Takeoff, Chris Walton and Anne Mezzenga: - Praise Amazon for its Affirm partnership and once again setting the table years ahead of everyone else in regards to mass market BNPL adoption. - Iterate and explore what Ikea's new buyback and resale program could one day mean for the Pennsylvania town of Conshohocken and Americans everywhere. - Discuss why Allbirds' IPO smell afowl. Whoops, we mean afoul. - Point out how the new Mercatus and Instacart relationship could ultimately lead to some pricing confusion for consumers. - And close by examining a company, Leap, who plans to open up 250 stores for DTC brands by 2022. There's all that, plus Chris compares himself to Robocop and Anne's shares her favorite thing to do with duct tape on a summer's day in Minnesota. To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: www.takeoff.com/ Plus, check out our ranking in Feedspot's 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 3, 202130 min

Ask An Expert | The Impact Of Retail Fraud w/Signifyd SVP Operations & Client Development Bennett

In the latest Omni Talk Ask An Expert Series, Chris Walton and Anne Mezzenga sit down with Signifyd SVP of Operations and Client Development, Bennett, in a conversation you may need to hear for yourself to believe. Bennett shares with the audience the growing types of fraud retailers are faced with as customers demand delivery or order pickup within minutes, contactless payment options, and online returns. As fraudsters evolve their strategies, retailers large and small need to tap technology to help them stay ahead of the scammers and to guarantee customer satisfaction so that real orders are going through. Bennett unpacks how companies like Signifyd can help retailers prepare a fraud prevention solution in time for the holidays when retailers see an increase in fraud, but, more importantly, when real orders from their best and even new customers increase significantly as well. There's so much more to this story than we could fit into one interview, so be sure to download the Signifyd 2021 State of Fraud Report at: https://omnitalk.blog/signifyd-state-of-fraud-report-2021/ To get in contact with Signifyd, and Bennett, head to Signifyd.com **Sponsored Content** Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sep 2, 202138 min

Fast Five | Chris Returns To Rant About Amazon, Walmart, and Toys R Us

In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer & Retail Group and Takeoff, Chris Walton rejoins Anne Mezzenga on the show after a long medical absence to discuss: – Amazon's move into department stores. – The insanity that is Macy's new Toys R Us partnership. – All the sizzle without the steak in Walmart's new GoLocal delivery service concept. – The positive and potentially negative repercussions of Shipt's new preferred shopper innovation. – And why Warby Parker just may not be the city on the hill of omnichannel retailing that so many people have made them out to be for the past decade. To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: www.takeoff.com/ Plus, check out our ranking in Feedspot's 45 Top Retail Podcasts: https://blog.feedspot.com/retail_podcasts/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Aug 26, 202138 min

Special Report | Retail's Big Short With Shlomo Chopp Of Case Equity Partners & RetailOS

In this Omni Talk Special Report Anne Mezzenga and Shlomo Chopp Managing Partner of Case Equity Partners & Founder of RetailOS, dive into a conversation about the state of malls and retail real estate and why the current model has the potential to see a fate similar to Ryan Gosling's falling Jenga tower in the Big Short. Shlomo takes Anne and the audience on a journey behind the scenes to break down why, when so many malls are struggling, there's little appetite for REITs, Landlords, and mall operators to invest capital or resources in innovation. Shlomo explains how the industry needs to change in order to prevent the Jenga tower of retail real estate from falling, the risks and rewards involved for those trying to restore the tower's foundation, and why his team at RetailOS is determined to prove the viability of these new concepts. For more information on RetailOS and Shlomo Chopp, head here: https://www.retailos.com/ To sign up for the Re-Tales group head to: https://www.re-tales.io/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Aug 25, 202130 min

Women's Retail Collective Podcast | Forrester VP & Principal Analyst Sucharita Kodali

In the latest Women's Retail Collective Podcast brought to you by Parcel Pending by Quadient, host Anne Mezzenga sits down with Forrester VP and Principal Analyst Sucharita Kodali. This is a special one, in particular, because the retail industry may have lost one of their most valuable analysts and experts to Hollywood director, Judd Apatow. Sucharita explains her very unique career journey and the full details of that story in this podcast. They also cover important pointers from Sucharita on how the industry should be analyzing the PR sizzle in today's constant retail technology headlines, what the industry should be paying attention to that they aren't, and of course, Sucharita's all-star concert lineup. Thanks to Parcel Pending for their support of this and all the Women's Retail Collective Content. Music courtesy of HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Aug 24, 202122 min