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Omni Talk Retail

Omni Talk Retail

2,062 episodes — Page 38 of 42

Fast Five | Walmart’s FTC Troubles, Amazon v. Trigo, & A Bed Bath “We Told You So”

In today's Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga: - Took another victory lap on their long held position that Mark Tritton’s tenure at Bed Bath & Beyond would be short-lived. - Highlighted the importance of Trigo’s second autonomous grocery store implementation with Rewe in Berlin, which places it squarely in the lead as the “non-Amazon” option in the battle for checkout-free grocery retailing. - Lauded Amazon for rolling out a new analytics platform for CPGs that works off its own “Just Walk Out” technology. - Praised Gap for doing something every retailer should do – i.e. invest in lab stores. - And closed with a question about just how far up the leadership ladder Walmart’s FTC troubles over money transfers could go. There’s all that, plus muscle biopsies, fake tanning on a budget, and Anne’s new favorite alcoholic beverage that can only be described as a “Hot Mezz.” To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our Top 10 ranking in Feedspot’s 60 Top Retail Podcasts: https://blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jun 30, 202236 min

Ask An Expert | Cannes 2022 Trends With Firework's Chief Revenue Officer Jeff Lucas

Cannes, one of the biggest events for marketers around the world, just held its annual festival doling out awards to the best and brightest in the industry and Omni Talk Retail is bringing you a full recap, minus the super yachts, of course. Omni Talk Retail asked Firework’s Chief Revenue Officer Jeff Lucas to provide a recap, and more importantly, his advice for retail marketers on making Cannes-worthy creative for the latest installment of our Live Ask An Expert Series on LinkedIn. Chris Walton and Anne Mezzenga probed Jeff on: - Why retailers and brands should have Cannes on their radar - The top trends coming out of Cannes and how to put them into action in your organization - Why more-and-more awards are going to big impact initiatives with lesser investment and how livestreaming can help - Emerging platforms and entertainment commerce *Sponsored Content* It is a conversation sure to open your mind and leave you thinking about entirely new ways to produce content in an affordable and effective way.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jun 29, 202223 min

Fast Five | Amazon’s Big Prime Day Swing, Simon Search, & Walmart Wants In On TV Commerce

In today's Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga had a blast: - Taking a victory lap on Amazon’s price positioning in Amazon Fresh stores. - Opening our minds to GNC's new food delivery service. - Lauding Simon, after slagging it last week, for something it is calling “Simon Search.” - Sounding alarm bells (that likely only our loyal Omni Talk fans will hear) on Amazon’s second Style store that is coming soon to Columbus, OH. - And closed with a right proper debate on how cool Walmart's partnership with Roku really is. There’s all that, plus favorite vacation drinks, the last time Anne took down a full box of Kraft Mac & Cheese, and the over/under on how many angry gun toting residents will actually shoot down Amazon's drones. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jun 24, 202235 min

Fast Five | Walmart Is Automating, Target Is Backtracking, & Amazon Is Smoking A Drone Pipe Dream

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, A&M's Chad Lusk and Truett Horne join Chris Walton and Anne Mezzenga to debate: - The significance of Walmart's new automated fulfillment centers - Target's recent earnings warning - Simon's new "National Outlet Shopping Day" - Sam's Club charging regular old Sam's Club members for curbside pickup - And Amazon trying to one-up Walmart with its own drone announcement this week There's all that, plus racy review reads, fancy airport bottled water, and tacos with Kevin Durant. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jun 16, 202252 min

Spotlight Series | Empowering The Contact Center With Talkdesk VP Shannon Flanagan

In the latest edition of the Omni Talk Retail Spotlight Series, Chris Walton and Anne Mezzenga sit down with Talkdesk's VP Global Industry Strategy for Retail & Consumer Goods and fellow Top 100 Retail Influencer Shannon Flanagan. Together the three of them discuss: - The role of retailers to provide great product and great service - The dwindling use of the "secret shop" - Creating experiences that make your customers happy, when pre-purchase customer service is now just as important as post-purchase service - How navigating 10 screens to handle a customer service issue is absolutely untenable - And, why real-time cloud-based solutions that drive better customer service are now a bona fide weapon of brand differentiation Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jun 6, 202235 min

Fast Five | Dollar General Expands Self-Checkout, Old Navy Cuts Sizes, & Sephora Goes Curbcierge

In today's Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Anne Mezzenga and Chris Walton went deep on: - Dollar General’s self-checkout only pilot - Brookfield and Sephora’s new “curbcierge” service - UPS acquiring Delivery Solutions - Tortoise’s remote-controlled store on wheels at the Mall of America - And closed with a look at Old Navy’s decision to cut back on its more inclusive sizing strategy There’s all that, plus burrito tape, dining out in the Metaverse, and hurling sweet treats to defile priceless works of art. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jun 3, 202240 min

Fast Five | Amazon Style Debuts, Walmart Misfires (So Badly) On Drones, & Nordstrom Closes Its Trunk

In today's take no prisoners Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Anne Mezzenga and Chris Walton: - Give their very early take on Amazon's new Amazon Style store. - Lambast Walmart from the high heavens for its drone announcement this week. - Laud Firework for its recent $150 million investment round, as it continues to push the boundaries and lead the way in livestream commerce. - Question whether Wayfair chose the right brand with which to debut its latest physical store concept. - And discuss whether the Nordstrom and Trunk Club marriage was doomed from the start. There's all that, plus pre-show fights, Pepsi in your pepperoni, and the pure testosterone that is Jon Hamm selling Yeti mugs. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

May 26, 202240 min

Ask An Expert | A Mid-Year Report On Livestream Commerce With Firework CEO Vincent Yang

Livestreaming, and specifically Firework, was the #1 hot topic coming out of Shoptalk this year. So Omni Talk Retail invited Firework CEO and Co-Founder Vincent Yang back to provide his mid-year report on the state of livestreaming across retail for the latest installment of our Ask An Expert Series. Chris Walton and Anne Mezzenga get Vincent’s thoughts on: - What changes he is seeing in retailers’ approaches to livestreaming - Whether retailers are heeding his past advice of streaming on their own platforms, shying away from overproduction, and leveraging their store associates for authenticity - Where he thinks the industry and Firework are headed next - And what he and his company plan to do with the $150 million dollars they just raised It is a conversation sure to blow your mind and leave you thinking about entirely new ways to localize your in-store and digital experiences around the communities they serve.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

May 26, 202230 min

Spotlight Series | Battling Account Takeover Fraud With Signifyd CMO Indy Guha

In the latest edition of the Omni Talk Retail Spotlight Video Series, Chris Walton and Anne Mezzenga sit down with Signifyd’s CMO Indy Guha to learn all they can about the latest fiendish effort being used to defraud consumers, aka Account Takeover (or ATO, if you are in the know). Together they discuss: The rise of e-commerce and the increasing strain placed on fraud prevention What account takeover is and why it is so much more sinister than just using someone’s credit card number And why a networked approach may be the only way to solve the problem To access Signifyd’s pulse reports, head here: http://www.signifyd.com/ecommerce-pul... Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

May 24, 202232 min

Fast Five | Target & Walmart's Earnings, Instacart's IPO, & Zara Charging For Returns

In today's episode of the Omni Talk Retail Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, David Ritter and Michael Simoncic join Chris and Anne to discuss: What to make of Target and Walmart’s earnings this week How warm and fuzzy we should feel about Instacart’s IPO plans Whether Peloton planning to sell through third-party retailers for the first time ever makes strategic sense Why Zara’s move to charge U.K. customers for returns feels like a stick now but could be more of a carrot in the long-run And closed with a pragmatic take on Walmart’s effort to lure college graduates into stores with promises of $200K salaries. There’s all that, plus Mexican Pizzas, instant delivery at Disneyland, and ketchup secrets. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

May 20, 202247 min

Ask An Expert | The Future Of Customer Service & Loyalty

Amid the ever-increasing omnichannel nature of our retail experiences, it can be difficult to know how best to solve customer issues when they arise. It isn’t as simple as just having great person-to-person customer service anymore. So Omni Talk is pleased to announce that Talkdesk’s Genesis Miranda Longo, Head of Industry Marketing for Retail and Consumer Goods, and Antonio Gonzalez, Head of Industries Research & Insights, join Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide their expert opinions on how to think about the future of customer service and loyalty. Collectively the four of them go deep on: – The main drivers of customer loyalty (the answers could surprise you) – How these drivers differ by generation – What these differences imply for our retail contact centers and their employees – And, most importantly, how to transform our contact centers from the cost centers they were in the past into bona fide revenue generating functions that drive long-term value It is a conversation sure to shed light on issues you didn’t even know existed and to challenge your thinking about best practices, and one that will leave you with a greater sense of urgency around investing in customer service, the right way. Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

May 18, 202236 min

Spotlight Series | Turning Everything From Phones To Floor Scrubbers Into Smart Retail Devices

What devices in your store could be working harder for you? That is the question we posed to Scandit CTO and Co-Founder Christian Floerkemeier in our latest Omni Talk Retail Spotlight Series Podcast. Chris Walton and Anne Mezzenga discuss with Christian: - How everything from an iPhone to a floor scrubber can become a smart data capturing device within a retail store - Tackling hiring and training challenges by capturing smart data on an employee's own or company provided mobile device - Removing mundane work from the employee's plate so they can focus on more important tasks - And dramatically improving inventory visibility and with improved ROI and customer satisfaction Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

May 18, 202234 min

Spotlight Series | Deploying Computer Vision In A Store Is One Thing, Scaling It Is Something Else

In the latest edition of the Omni Talk Retail Spotlight Series, Chris Walton and Anne Mezzenga sit down with Rafay's CEO Haseeb Budhani and HP's VP of Retail and Industry Solutions Cory McElroy to dive deep into the topic of what it takes to scale computer vision implementations across thousands of store locations. Together they discuss: - How computer vision has moved from a "science project" to a business necessity - In what areas retailers are most interested in applying computer vision - The issues that arise with implementations, particularly around finding the skilled people to do the work onsite - And why being able to manage Kubernetes from the cloud could help to solve many of the problems retailers could face For more information on Rafay, head here: https://rafay.co/ Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

May 16, 202232 min

Fast Five | Starbucks In The Metaverse, Robots Delivering Ice Cream, & IKEAs You Can't Get Lost In?

In today's special Wednesday edition of the Omni Talk Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga: - Discuss why IKEA's new store investment plans show just how smart of retailer IKEA is. - Laud Unilever for its bold move to deploy mobile ice cream stores with Robomart. - Grow skeptical of Adidas's all-in move with Foot Locker. - Debate whether Sweetgreen's new digital order pickup-only store is something more QSRs should try (and, newsflash, but Chris concedes the argument to Anne on this one). - And, close with an exploratory look at Starbucks and its digital future. There's all that, plus Kanye's latest video drop for Gap, what pairs best with Grey Poupon wine, and whether all jumpsuits should be beltless. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

May 11, 202235 min

Fast Five | Target 'Nails' It Again, While H-E-B Goes Big & Publix Nibbles On Instacart's Carrot

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga: - Had a split opinion on Publix's new nano-fulfillment partnership with Instacart. - Both extolled the virtues of the one-stop shop and H-E-B's newest store concept down in Texas. - Praised Verizon for going all-in on 24/7 pickup lockers. - Tipped our caps to Target for once again getting omnichannel retail tech right, as evidenced by their recent pilot of a robot that gives $8 manicures in-store. - And closed with a discussion of what Victoria's Secret selling on Amazon portends for the future and why Chris, specifically, thinks it is a pill that more mall-based retailers should just up and swallow. There's all that, plus the latest review read-a-loud, Anne's pining for 21 Jump Street, and Chris Walton's long obsession with frosted tips. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

May 5, 202237 min

Fast Five | Buy With Prime, American Eagle Makes ‘Frenemies,’ & Amazon’s Biggest Go Store Yet!

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga had a ball discussing: - Amazon’s newest suburban store Amazon Go concept, replete with made-to-order food, and whether it could one day soon evolve into “the gas station of the future.” - A really interesting new store concept from online retailer MorningSave down in Texas that promises to meld the beauty of the online treasure hunt with in-store retailing. - Meta’s new “Meta store,” which is so meta, in and of itself, they couldn’t control themselves. - An idea coming out of American Eagle, called the “frenemy network,” which encourages apparel retailers to come together to share the costs of fulfillment. - And closed with a look at Buy with Prime and what it means for Amazon, consumers, and Shopify. There’s all that, plus hands-free beer buying, airline layovers in San Jose, and douches to rival Steff from Pretty in Pink. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Apr 28, 202236 min

Fast Five | Amazon's Letters, Lululemon's New Membership, & Fenway Park's Latest Caper

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga: - Gave their hot take on Andrew Jassy’s first-ever letter to Amazon shareholders - Had mixed feelings on Lululemon’s new subscription program - Took a second to bash the Yankees as they discussed Caper Counter at Fenway Park - Exhibited a high degree of skepticism around the new Champs store concept - And closed with a look at Pensa’s new deployment with Lunds & Byerly’s and how it may be yet another example of why computer vision is the most important technology shaping the future of retail There’s all that, plus 6-CD changers, deep space probes, and the smell of Philadelphia Cream Cheese. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: https://blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Apr 22, 202233 min

Meta's Metaverse Moves, Zara's High-Tech Flagship, and Target's "On-Again" With thredUP

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, A&M’s Chad Lusk and Hemant Kalbag joined Anne as they debated: -An Earth Day Resale PR blitz from multiple retailers, including Target partnering up once again with ThredUP. -Zara’s new knockout high-tech, half-warehouse flagship store in Madrid finally enabling mobile self-checkout for apparel. - Meta giving creators the green light to sell virtual goods in the metaverse - Santa Monica Place offering small businesses single day to 12 month leases leveraging Macerich’s QuikSpace platform - And closed with a discussion about the most important uses for Wakefern’s Simbe Robotics Trial run There’s all that, plus our favorite J-Lo songs, coffee-making robots, and the Etsy product most worth joining the seller strike for. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Apr 15, 202246 min

Ask An Expert | Building A Network Within 3 Miles Of Every Customer With Purolator's Laurie Weston

Part of what makes the concept of omnichannel retailing so great is the idea that retail is now perpetual, i.e. always on and available to consumers whenever and however they want it. But, by definition then, doing it right requires unprecedented levels of flexibility within our retail supply chains. So Omni Talk is pleased to announce that Purolator’s Senior Director of Retail, Laurie Weston, joins Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to explain how her company is thinking about and taking on this challenge. Collectively the three of them go deep on: – The varying ways Puralotor is attempting to increase package pickup and return accessibility, including concepts like partner access points, lockers, self-service kiosks, and mobile quick stop trucks – The growing case for pickup lockers in densely urban markets, along with why the time is right to begin testing them in rural markets, too. – How retailers should think about their own last-mile and return network designs – And, most importantly, Laurie’s anecdotes from 29 years on the job about why speed and convenience still trump all Chris, Anne, and Laurie discuss all this and more, and it is a conversation that is in-depth, fun, and one guaranteed to fill your last-mile knowledge cup to the brim! Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Apr 14, 202231 min

Ask An Expert | How Meta Envisions The Future Of Retail With Meta VP of Commerce Emma Rodgers

To understand the future of commerce and words like the “metaverse,” it is important to place things in the proper context. So Omni Talk is pleased to announce that Meta’s VP of its Commerce Business, Emma Rodgers, joins Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to give her firsthand perspective on how she sees the future of retail shaping up. Collectively the three of them go deep on: – Why “portability” and “dimensionality” are key terms in understanding the future – What “discovery commerce” is and how it will evolve – How Meta envisions helping creators to succeed – Why livestream shopping has such an important place in the overall conversation – And also where the metaverse sits against this entire backdrop Chris, Anne, and Emma discuss all this and more, and it is a conversation sure to challenge convention, shift your context, and hopefully leave you inspired about where the future of omnichannel retailing is headed. After all, the metaverse is just another channel under the overall “omnichannel” umbrella. Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Apr 13, 202235 min

Women's Retail Collective Podcast | Meijer's GVP Marketing & Customer Strategy Amanda Mcvay

In the latest Women's Retail Collective Podcast Anne Mezzenga sits down with Meijer's Group Vice President, Marketing & Customer Strategy: Retail Media, E-Comm, Own Brand, Data Insights at Meijer Amanda Mcvay You read that title right. Amanda wears a lot of hats and in fact, after 10 years at the company, Meijer created this job just for her. Amanda has diverse experience in everything customer-centric; from buying to product development to gathering consumer insights that have resulted in some of Meijer's most successful marketing initiatives. Amanda shares how she's using her position at Meijer to further develop their storied history of being more than a dependable general merchandise retailer, but a long-standing pillar of the community, and how she plans to use that to keep them defensible against Amazon. Amanda shares her advice for other women working in the retail industry and you'll want to stay until the end to hear who headlines her very own concert. Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Apr 12, 202236 min

5 Insightful Minutes On Consumer Sentiment With A&M's Jonathan Sharp

A&M's Jonathan Sharp gets hit with tough questions from Omni Talk Retail, as he shares the most important insights from the A&M Consumer & Retail Group's latest installment of their ongoing Consumer Sentiment Survey in just five minutes! To read the full survey, head here: https://alvarezandmarsal-crg.com/insi... *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Apr 12, 20226 min

Ask An Expert | The Latest Data On Instacart with 1010data Chief Product Officer Jonah Ellin

Instacart dropped a big bomb recently, devaluing the company while, at the same time, announcing a new “platform” approach to their strategy going forward, and to say Anne and Chris are skeptical of the move, as many of you know, is an understatement. So we are pleased to bring you our latest in depth discussion with 1010data's Chief Product Officer Jonah Ellin about his company's just released comprehensive report surrounding Instacart. In this podcast interview, Chris, Anne, and Jonah discuss: - Instacart’s online market share and growth. - Which retailers make up the lion’s share of Instacart’s revenue. - What has been happening to Instacart's basket size and transaction counts over the past two years. - And, perhaps most importantly, which products the end consumer is using Instacart for the most. Give this podcast a listen and you are sure to come away with more questions than answers when it comes to the risks Instacart could face in the years ahead. To read the report for yourself, head here: https://10da.co/36Cqt3e Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Apr 11, 202228 min

Fast Five | Target Takes Food Stamps Online, Farfetch Finances Neiman, & Kroger Kicks It Up A Notch

In this week’s Fast Five video, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris and Anne discuss: - Target accepting food stamps online - Farfetch’s investment in Neiman Marcus - JOOR and something called “Automated Attribution” - Kroger giving the restaurant supply business a go down in Texas - And closed with a hot debate over Alexa giving advanced notification on deals There’s all that, plus Lizzo karaoke, how to screw up a burrito, and why we could never bring ourselves to call ourselves, the “Omnichannel Oracles.” To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Apr 8, 202228 min

Fast Five | Bagpipes For Instacart, BNPL For Gas, And A Legal Battle Royale Over Scan-&-Go

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris and Anne discuss: - Using BNPL at the gas station - Instacart’s downright laughable new strategic positioning - Red Wing Shoes smartly getting ahead of the fit tech curve - Adidas giving Nike a lesson in long-tail marketplace influencer commerce - And close with a “good on ya” to Kath McLay at Sam’s Club for suing BJ’s and protecting the hell out of her scan-and-go turf There’s all that, plus pre-pubescent childhood video game memories, P-Funks, and the vagaries of feed bagging Skittles. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 31, 202229 min

Spotlight Series | DoorDash VP of Global Partnerships Shanna Prevé

In this special Shoptalk edition of the Omni Talk Spotlight Series brought to you through the support of Meta, Anne Mezzenga sits down with DoorDash VP of Global Partnerships to dive deep into the DoorDash headlines the retail world has been buzzing about for the past year including: - The future of DashMart - Express Grocery Delivery with Albertsons Co. - DoorDash Returns Pickup - And an exciting, first-of-its-kind partnership for the delivery provider and a popular East Coast merchant. Anne and Shanna also discuss what merchants and customers can expect from DoorDash in the coming year and how DoorDash plans to continue to grow the business. You do not want to miss this pod from one of the fastest-moving and most innovative companies in the retail industry. For more information on DoorDash head to https://get.doordash.com/en-us For more information on our sponsor Meta head to: https://about.facebook.com/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 29, 202219 min

Spotlight Series | Making Sure The Shoe Fits So You Can Wear It With Volumental CMO Brent Hollowell

Lululemon dropped its new shoe line last week, and none of that would have been possible without the help and support of Volumental's proprietary fit data, gleaned from millions upon millions of scans of people's feet. So Omni Talk is pleased to announce that one of the pioneers of fit technology in the shoe industry, Volumental's Chief Marketing Officer Brent Hollowell, joins Chris Walton and Anne Mezzenga for this special Shoptalk Edition of their ongoing Spotlight Series brought to you in partnership with Meta. Collectively the three of them discuss: – Why our feet are about so much more than just lengths and widths - How technology, when used correctly, can complement the in-store shoe try on process - And how better fit technology deployed across the industry can improve online conversion and solve one of retail's biggest problems, i.e. online returns It is a conversation designed to fit perfectly around Shoptalk this week (pun very much intended!) Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 27, 202235 min

Spotlight Series | Conquering Grocery Waste With Afresh CEO Matt Schwartz

Food waste, and particularly waste from fresh meats and vegetables, is a continued drag on grocers' bottom lines. So Omni Talk is pleased to announce that Afresh CEO Matt Schwartz joins Chris Walton and Anne Mezzenga for a special Shoptalk Edition of the their ongoing Spotlight Series brought to you in partnership with Meta to share how his company plans to help grocers solve this problem. Collectively the three of them discuss: – All the factors that can contribute to better demand forecasting at a localized level - How systematized processes can take the subjectivity out of ordering and arm store employees with even more knowledge and autonomy to their jobs better - And why solving grocery waste goes far beyond just having the best AI algorithms It is a conversation tailor made for a week when all of retail gathers in Vegas, for it checks all the boxes -- profit, tech, and most importantly, sustainability! Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 27, 202228 min

Spotlight Series | Returns, Returns, & More Returns With Narvar CEO & Founder Amit Sharma

There is probably no topic more on the mind of retailers than what do with online returns. So Omni Talk is pleased to announce that Narvar CEO Amit Sharma joins Chris Walton and Anne Mezzenga for a special Shoptalk Edition of their ongoing Spotlight Series brought to you in partnership with Meta. Collectively the three of them go deep on: – Why returns are now the "first-mile" of a new retail experience - What it takes to pick up returns directly from customers' homes - How a smooth returns process can greatly improve supply chain flexibility and improve overall inventory stock position - And how coordinated return hubs at places like malls make consumers' lives that much easier It is a conversation sure to generate buzz at Shoptalk because the answers Amit provides are just so damn intuitive! Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 27, 202223 min

Fast Five | Amazon Fresh’s Net Zero Emission Mission & Anne’s Review Of Lululemon’s New Shoe

In this week’s Fast Five video, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris takes a break from 2022 Walton Family Spring Break to join Anne to discuss: - Kohl’s multiple acquisition offers, their potential buyers, and why two wrongs don’t make a right. - Pickup-only grocer Fresh Street doing grocery orders in 30 minutes with no fee and if it’s a model that will stick? - Amazon’s baller move opening their first net-zero carbon emission Fresh store in Seattle. - NVIDIA and Kroger promising to reinvent the grocery experience with AI and digital twins. - And close with Anne’s first-hand review of Lululemon’s new Blissfeel running shoe. There’s all that, plus a cameo from Chris’s childhood Darth Vader toy, and a discussion on why Anne’s greatest Applebees memories can still be realized at their new drive-thrus. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 25, 202234 min

Fast Five | Twitter Shops & A Macy's Website Overhaul With A Side Of Starbucks Window Dressing

In this week's Fast Five, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, A&M’s David Ritter and Michael Prendergast joined Chris and Anne as they debated: - All the news out of Starbucks this week, but most specifically its plans to roll out its community store concept to 1,000 locations by 2030. - Who made the bigger waves this week – DoorDash with its returns pilot or Uber hinting at becoming a retailer? -Whether Macy’s website overhaul means anything and if the company has the flexibility in its business model for its associates to become personal stylists. - The latest livestreaming data and major shifts in sales volume coming out of China. - And closed with a look at what Twitter Shops means for the future of social commerce. There’s all that, plus our favorite “chin-fluencer” celebrities, OnlyFans for Chefs, and why we love the idea of Darth Vader providing in-aisle voice assistance while we shop. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 17, 202242 min

Ask An Expert | 3 Mistakes To Avoid In Your Livestreaming Strategy With Firework CEO Vincent Yang

Livestreaming is quite the hot topic now that everyone from Walmart to Amazon is doing it which means many of you have likely been asked by your bosses or your boss’s boss to livestream something as part of your 2022 content strategy. So to make sure you avoid the three mistakes so many people make when designing their livestreaming strategy, Omni Talk is pleased to announce that one of the foremost experts in the world of livestreaming and digital content creation, Firework’s Co-Founder and CEO Vincent Yang, joined Anne Mezzenga and Chris Walton for the latest installment of their Omni Talk Ask An Expert Series. Collectively the three of them go deep on: - The mistakes brands and retailers are making as they dive into the livestream space - The right way to approach the integration of content and commerce - The shifts retailers should be expecting in the conversion funnel as brands and customers start to adopt livestreaming and content commerce - And, the evolution of customer engagement with brands and how to adequately prepare for the future It is a conversation sure to be in-depth, fun, and, will leave you with a good starting point for that banger of a livestream strategy you’re about to design. Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 17, 202241 min

Spotlight Series | The Practical Use Cases Of Visual AI With ViSenze CCO Brendan O'Shaughnessy

Long have we talked about Visual AI as the most important technology that will shape retail over the next decade. So Omni Talk is pleased to announce that ViSenze Chief Commercial Officer Brendan O'Shaughnessy joins Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Spotlight Series to share his knowledge on the most practical applications of Visual AI in the here and now: Collectively the three of them go deep on Visual AI's value and applicability: - Product recommendation engines - Online catalog enrichment - Visual search - In-store merchandising compliance - Assortment Planning It is a conversation that is a hallmark of what Chris and Anne do best -- i.e. one where they ask the questions most likely on the minds of retail executives to help make sense of what really matters most. Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 14, 202231 min

Fast Five | Amazon’s Pawns, Lululemon’s New Shoes, & Why Ryan Cohen Is Our New Favorite Activist

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga discuss: - Amazon's shrewd move and likely "deke" to close 68 physical stores. - Lululemon finally getting into footwear. - Dollar General trying to become everyone's new local bank. - Walmart's extremely disappointing new fit technology it unveiled this past week. - And close with a look at why Ryan Cohen's letter to the Bed Bath & Beyond Board of Directors may be the coolest thing we have seen in a long time. There's all that, plus Blind Dutchmen, more Sesame Street references, and why ventriloquists don't have podcasts. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 11, 202232 min

Ask An Expert | Microsoft & Adobe Set Us Straight On The Post-Pandemic Customer

Sure, the pandemic has “accelerated digital trends” throughout retail, but what the heck does that phrase really mean? While it is easy to say, it is quite another thing to know what to do about it. So Omni Talk is pleased to announce that Microsoft’s very own Chris Dieringer, Ricardo Belmar, and Sue McMahon and Adobe’s Taylor Schreiner joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to set the record straight. Collectively the four of them go deep on: - Adobe’s data-driven perspective on the biggest changes coming out of the pandemic - Which changes are here to stay and their resulting impact on pricing, promotions, and media spend - The shift from pre-purchase to post-purchase customer engagement and what it means for returns management and loyalty programming - And, most importantly, the technology and tactics retailers can deploy to stay relevant with their consumers amid all the change. Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 10, 202248 min

Ask An Expert | Taking BNPL In Store With Sezzle VP of Growth Chris Bixby

Buy Now, Pay Later is one of the hottest trends in retail right now, and, while most of the BNPL activity happens online, that is about to change . . . rapidly. Because BNPL is now set to take over physical retail stores, too. To help us understand how fast and just how easy it is to allow retail customers to pay in-store with BNPL, Sezzle’s very own Chris Bixby joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series. Collectively the three of them go deep on: - “Virtual card” solutions - Multi-use vs. single-use cards - BNPL as a form of affiliate marketing for in-store purchases - And, most importantly, just how easy it is to integrate BNPL into your bricks-and-mortar operations (newsflash: if you are already set up for Apple Pay, it is about as easy as it gets) It is a conversation that is in-depth, fun, and, one guaranteed to give you an honest to god, easy and practical way to drive conversion inside your stores. Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 10, 202224 min

Fast Five | Starbucks Curbside At Target, Amazon Go At Whole Foods, & DoorDash Brazenly Goes Rogue

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga discuss: - All the new curbside drive up features Target is testing, including ordering Starbucks and taking returns. - Just how big of a leap forward Amazon putting its Just Walk Out technology into Whole Foods really is. - Why Foot Locker expressing concern over its dwindling Nike sales may just be a sign of more bad news to come. - How on earth Kroger entering another market virtually (without stores!!) received as little media coverage as it did this week. - And closed with our thoughts on DoorDash brazenly placing retailers on its marketplace without their knowledge. There's all that, plus Baby Banana Republic, Anne working herself into a lather, and our newest Omni Talk team member who is as Cozy As Fluff. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mar 3, 202238 min

Fast Five | DoorDash's Big Mac Attack, Amazon's Ads, & Macy's Pretzels

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, A&M's David Brown and Chad Lusk join Chris Walton and Anne Mezzenga as they discuss: - Amazon’s gobsmacking first-ever reported ad revenue figures. - Another airport-based convenience retailer, this time a British one, WHSmith, licensing Amazon’s “Just Walk Out” tech in LaGuardia airport. How daft! - Macy’s latest in store partnership that, let’s just say, left us in a bloody twist. - DoorDash charging McDonald’s extra for making its delivery drivers just sit there faffing around while waiting too long for their orders - And 7-Eleven’s new partnership with GrubHub that left me, for one, absolutely flummoxed. There’s all that, plus our favorite handyman jobs around the house and “after-dark” teddy bears. Yes, you read that last sentence right. It is a real thing. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Feb 18, 202245 min

Fast Five | Starbucks Unionization, Aldi's New Store Plans, & Why Domino's Can Keep The Tip

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga discuss: - Why Domino's new marketing scheme to tip customers $3 for using order pickup is a big fat dud - Aldi's big U.S. store expansion plans - All the recent union troubles brewing at Starbucks - NYC bodegas striking back against the instant delivery companies - And why Simon's new mall ghost kitchen concept solves a very real pain for parents everywhere There's all that, plus Anne's true thoughts on Valentine's Day, the spice of dating life, and one big mea culpa from Chris on his utter inability to correctly abbreviate the state of Arkansas. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Feb 11, 202229 min

Ask An Expert | An Open Discussion On IT Security With Qualcomm Global Head Of Retail IoT Art Miller

IoT devices in retail increased drastically within recent years, especially as the desire for digital and touchless solutions reached peak demand during the COVID-19 pandemic. And, as a result, while retailers have accelerated their digital transformation deployments at a record pace, all too often we see retailers driving IT purchases faster than IT can keep up, leading to untalked about and unforeseen issues down the road. New Omni Talk Expert, Art Miller, Global Head of Retail IoT at Qualcomm, joins Chris Walton and Anne Mezzenga to discuss what to do in the face of this situation and to ensure insecure technologies don’t open up security holes which could result in breaches, exposure of customer data and negatively impact your brand. Together they explore, through the lens of Electronic Shelf Labels (aka ESLs), how a comprehensive approach to integrated, end-to-end security can: - Lead to more cost effective solutions - Delight your customer - And, help you swiftly adapt to the ever changing needs of your customers All of which should help your CIOs and CTOs sleep better at night, knowing they can have the conversations they need to have with the rest of the C-Suite. Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Feb 10, 202232 min

Fast Five | Chris Has Covid, Walmart Has RFID, & Why The WSJ Has It Wrong About Instant Delivery

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga discuss: - Why Walmart's RFID push into home goods is already the front runner for the omnichannel retailing headline of 2022. - All the reasons to be skeptical about Walmart's new store design in Springdale, AR. - Albertsons' continued AI push, this time in its quest to reduce food waste in fresh produce with help from Afresh. - The pluses and minuses of Petco's new Lowe's shop-in-shop partnership. - And, why the WSJ missed out on relaying some key information in its article this week that questioned the profit position underlying the instant delivery trend. There's all that, plus a COVID update from Chris, Anne reminiscing about shipping her pants, drunk father-in-laws who lose their shoes at weddings, and more! To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Feb 3, 202232 min

Fast Five | Amazon Style? Suburban Amazon Go? How's A Vertical Farm Like Walmart To Keep Up?

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga discuss: - Who wore it better: Amazon Style or Amazon Go in the suburbs? - 7-Eleven's new 30 minutes or less subscription delivery program - Chris's utter distaste for the shareholder activists at Kohl's - Walmart's $400 million investment in vertical farming startup, Plenty - And, Instagram's early test of creator subscriptions There's all that, plus our favorite memories from the Manifest Conference in Las Vegas, an in person review of the new Savage X Fenty store, and Anne trying to recall the brand name of her DTC mattress that she was once hoodwinked into buying. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 28, 202236 min

Spotlight Series | Orchestrating Delivery With Delivery Solutions Arshaad Mirza & Manil Uppal

In our latest Omni Talk Spotlight Series Podcast live from the Manifest Conference in Las Vegas, brought to you in association with 1010data, we are pleased to bring you Delivery Solutions Co-Founders Manil Uppal and Arshaad Mirza. Arshaad and Manil sit down with Chris Walton and Anne Mezzenga to discuss what it feels like to be the pioneers of delivery orchestration software. Together, they: – Go into depth about what delivery orchestration means and how it works – Explain the importance of staying flexible in your fulfillment needs as the modern consumer is changing and the rise of instant delivery is at play – And how their track record of success across multiple category verticals and multiple countries sets them up as the one solution provider Anne and Chris believe every retailer needs to meet. Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 27, 202214 min

Spotlight Series | Digital's Impact On Shipping With ECU Worldwide CTO Philip Blumenthal

In our latest Omni Talk Spotlight Series Podcast live from the Manifest Conference in Las Vegas, brought to you in association with 1010data, we are pleased to bring you ECU Worldwide Chief Transformation Officer Philip Blumenthal. Chris Walton and Anne Mezzenga sit down with Philip to get his perspective on all things related to shipping products across an ocean. Together, they discuss: – How e-commerce is driving demand for less than container full shipments – Why there are some products consumers are willing to wait more than 2 days to receive – And why Factory-to-Consumer (aka FTC) commerce will only continue to grow in the years ahead Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 27, 202211 min

Spotlight Series | Using Data To Stay Ahead Of Supply Chain Trends With 1010data CEO Inna Kuznetsova

In our latest Omni Talk Spotlight Series Podcast live from the Manifest Conference in Las Vegas, brought to you in association with 1010data, we are pleased to bring you 1010data CEO Inna Kuznetsova. Chris Walton and Anne Mezzenga sit down with Inna to get her insightful and oftentimes hilarious take on why data collaboration holds they key to getting out in front of retail trends. Together, they discuss: – How better supplier and retailer data collaboration can ease supply chain bottlenecks – What categories of business continue to grow amid the pandemic – And why subscription businesses particularly found their niche over the last two years, especially on Amazon *Sponsored Content* Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 26, 202221 min

Spotlight Series | The Consumer Psychology of Ultra Fast Delivery with Buyk CEO James Walker

In our first podcast to kickoff the Manifest Conference, brought to you in association with 1010data, we are pleased to bring you Buyk CEO James Walker. Chris Walton and Anne Mezzenga sit down with James to get his take on what to make of the ultra fast delivery trend. Together, they discuss: - The consumer psychology involved - The importance of private label - Vertical differentiation as the key to profitability - And, why delivery will soon be like turning on your faucet, i.e. something we do and almost take for granted that it is there.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 25, 202230 min

AI Spotlight | The Future Of Quick Serve Restaurants With Vistry.AI CEO Atif Kureishy

As part of their Spotlight AI Series from the NVIDIA and Lenovo NRF Innovation Lab, Chris Walton and Anne Mezzenga sat down with Vistry.AI Founder and CEO, Atif Kureishy, to learn how his company is leveraging Ai to improve the overall operations and consumer experience in the QSR industry. In this podcast, Atif does an excellent job of relaying all the different ways QSRs can find benefits from AI, including: - Voice ordering automation at the drive thru - Kitchen production control - Ingredient forecasting to lower waste - And much more, including our shared discussion of what the future of a QSR parking lot looks like! *Sponsored Podcast*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 24, 202215 min

AI Spotlight | Why Computer Vision Beats Customer Surveys Every Time With Deep North's Tracy Benaman

As part of their Spotlight AI Series from the NVIDIA and Lenovo NRF Innovation Lab, Chris Walton and Anne Mezzenga sat down with Deep North VP of Retail Sales, Tracy Benaman, to learn how her company leverages computer vision AI to observe consumer and employee journeys in a much more objective way than standard consumer or employee surveying. In this podcast, Tracy does an excellent job of relaying all the different aspects of how both journeys can be better understood through computer vision, including: - Dwell times - Line wait times - Fitting room interactions - Backroom operations - And Chris's favorite -- how often the bathrooms should be cleaned! *Sponsored Podcast*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 24, 202215 min

AI Spotlight | The Early Puts & Takes Of Checkout-Free Retail With Compass Digital Labs CTO Scott Wu

In what had to be one of our favorite podcasts on AI from the NRF Innovation Lab, Chris Walton and Anne Mezzenga sat down with Compass Digital Labs CTO, Scott Wu, to learn how his massive company, the Compass Group, is looking to bring computer-vision based checkout-free retail to food service and the many micro-markets it is opening at an astonishing clip. In this podcast, Scott does an excellent job of relaying all the puts and takes that come with computer vision deployments, including how to view: - New builds vs. retrofits - Cameras vs. sensor fusion - Operating on the edge vs. in the cloud - And much, much more!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 21, 202221 min

AI Spotlight | Enhancing Self-Checkout With Kroger's Tom Arigi & Everseen's Alex Siskos

AI is helping retailers improve business agility in these unprecedented times. Using store analytics, retailers can understand consumer behavior and optimize processes for better shopping experiences and faster, contactless checkout in stores with improved ROI. But knowing where to start is always the big question. So we have brought together a senior retail asset protection executive and a system’s developer to talk about one use case, the deployment of AI in grocery self-checkout, that is already paying big dividends at one of the world’s most innovative grocery retailers. In our latest AI Spotlight podcast, Kroger's Director of Assets Protection, Tom Arigi, and Everseen's VP of Strategy and Growth Initiatives, Alex Siskos, sit down with Chris Walton and Anne Mezzenga live from the NRF Innovation Lab to discuss all that it took to rollout an improved AI-based self-checkout experience to roughly 1,700 Kroger stores at an astonishing pace. And, that last sentence alone should give you an idea of the level of success Kroger is already seeing with the initiative! *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Jan 21, 202221 min