Let's Talk Supply Chain

Halloween is a notoriously scary time, and what could be more spooky than hearing about some of the nightmares that have befallen supply chain professionals? Join us for a panel discussion with some of the industry's best and brightest as they share their scariest logistics stories. You'll hear more tales than just woes from suppliers who couldn't deliver on time, warehouses that went up in flames, and shipments that were lost (or never even made it to their destination!). This is sure to be a frightfully fun event - so don't miss out on some of the nightmares that have befallen supply chain professionals first-hand. IN THIS EPISODE WE DISCUSS: [05.56] Introduction to the guests Judd Marcello Hope White Dyci Sfregola Eric Johnston [08.50] Sharing of supply chain horror stories and personal experiences collected from various roles over the years. [10.01] Financial Nightmares Supplier relationships Maintaining cash flow Being a good human "I say it as a bad boyfriend relationship at this point or a bad breakup. I don't really want to hear anything else that you have to say, just me give me the stuff that you owe me and move on" -Hope [15.27] Sarah shares a sting operation horror story [18.10] Hope discusses how a guest on her show freaked her out [19.20] Dyci talks about software vendors & implementation nightmares One listener shares their horror story about software, too: "My company had decided to switch software providers. They were so fed up with the old provider's lack of updates and support. The new provider was supposed to be a life-saver. But it turned out to be a total mess. The implementation was chaotic and the supply chain was totally messed up. Orders were getting mixed up, shipments were being delivered late or not at all, and the customer service department was swamped with complaints. Worst of all, the company was hemorrhaging money as they tried to fix the mess. It seemed like nothing was going right. Maybe they should have just stuck with the old provider after all..." [22.10] Microsoft teams are stumping our team [22.56] Judd chats about emojis and the importance of knowing what they really mean [23.45] Eric discusses mistakes in journalism and owning up to them [27.25] Highway mishaps in Mustang, Oklahoma [30.04] Guests discuss what Halloween costume they would want to wear to work every day and why [36.05] A discussion about Supply Chain Digital's Article on the 10 supply chain disasters in history 1990's Hershey's IT infrastructure Candy trends "Maybe that's the [true] supply chain horror story—that we really haven't learned anything from 1999." -Sarah [41.30] Implementation Horror Stories Crisis mode Rushed timelines Complexity of implementation [41.55] Eric's take on what joining the LTSC family has meant to him & the future of Logtech Live [47.30] Favorite Halloween candy [50.40] Crisis Management Reacting to situations Problem-solving Contingency plans Managing Emotions Owning your mistakes [59.05] Wrapping up with the guests & final thoughts on what joining LTSC has meant to them and the future of their live shows. RESOURCES AND LINKS MENTIONED: Needless to say, we had a blast recording this episode and hope you enjoy listening to it as much as we enjoyed making it! If you want to hear more tales of woe (or just learn from the collective experience of some amazing professionals), be sure to tune in every week. Head over to our panelists' social media pages (linked above)! You can also connect with Sarah and keep up to date with the latest over on LinkedIn. Want to binge-watch supply chain solutions? Head over to our YouTube channel. If you enjoyed this episode, why not check out our other collection of podcasts that can help you avoid any supply chain nightmare out there? We cover everything from DEI to drayage and technology to trucking. And if you have any stories of your own that you'd like to share, reach out - we're always looking for new content. In the meantime, happy Halloween!

Today I'm joined by Paccurate, a forward-thinking logistics tech brand that is on a mission to make shipping more sustainable for your business, and the planet – all through packing. Paccurate is the only patented cartonization solution that optimizes for transportation costs directly. Designed to save you cost and waste, and deliver impactful efficiency gains, the Paccurate API is fast, flexible and smart. Today James Malley, CEO and co-founder at Paccurate, joins me to chat all about the company: what they do; tackling the challenge of rising fulfilment costs; why right-sizing isn't enough; and making a commitment to sustainable solutions. IN THIS EPISODE WE DISCUSS: [05.51] James' career journey and how, and why, he came to co-found Paccurate. [07.12] Some of the key challenges Paccurate customers are facing right now, when it comes to packing, fulfilment and logistics. "The costs associated with fulfilment went up extremely fast during the pandemic, and the problem is that the pandemic has started to wane, but the costs have not slowed down – they keep rising." [08.45] An overview of Paccurate – what they do and how they help their customers. "We help shippers figure out which sized cartons they need to keep in their warehouses and stores, and then we provide a fast API that helps them generate packing plans in real time." [12.15] James explains exactly what cartonization means. [13.08] Common packing mistakes, how Paccurate are different, and some of the benefits that brands can expect when they work with them, from cost savings to risk mitigation. "Typically people try to make the boxes smaller, but you can go further than that – you can optimize the boxes for the journey that they're going to take." [15.57] The Paccurate algorithm, and how it uses AI to model a space and simulate the best solutions. "Everything with packing is really about finding the balance." [17.22] Why sustainability is so important to Paccurate, and how they are helping their customers to meet key ESG goals. "People have to be mindful that there is an emissions cost to paper as well… so we try to put numbers to that for our customers." [19.11] The quick and easy onboarding and implementation process with Paccurate. [20.09] Paccurate's ideal client. [21.02] From taking additional trucks off the road to improving carrier relationships, a closer look at the positive impacts of utilizing Paccurate's cartonization solution. "In the average package, that looks OK if you eyeball it, there's actually a huge amount of potential." [22.53] The future for Paccurate. RESOURCES AND LINKS MENTIONED: Head over to Paccurate's website now to find out more and discover how they could help you too. You can also connect with Paccurate and keep up to date with the latest over on LinkedIn or Twitter, or you can connect with James on LinkedIn. If you want to find out more about packaging, why not check out episode 216, Sustainable Packaging Trends, featuring Sarah Scudder, President & CRO at Real Sourcing Network and a superstar in the packaging space, who is helping to change the way we think about how the products we sell, and use, are packaged. She chats all about single vs multi-use plastics, recycling vs reusing, innovations in the packaging space, and the impact more sustainable packaging can have on both businesses and the environment. And if you're thinking about how you can tackle your own sustainability goals, why not read Achieving Sustainability Goals in Supply Chain Delivery, in which FarEye CEO Kushal Nahata talks more about addressing CO2 emissions, and the ripple effects of the COP26 conference on supply chain delivery. Check out our other podcasts HERE.

Today I'm joined by Paccurate, a forward-thinking logistics tech brand that is on a mission to make shipping more sustainable for your business, and the planet – all through packing. Paccurate is the only patented cartonization solution that optimizes for transportation costs directly. Designed to save you cost and waste, and deliver impactful efficiency gains, the Paccurate API is fast, flexible and smart. Today James Malley, CEO and co-founder at Paccurate, joins me to chat all about the company: what they do; tackling the challenge of rising fulfilment costs; why right-sizing isn't enough; and making a commitment to sustainable solutions. IN THIS EPISODE WE DISCUSS: [05.51] James' career journey and how, and why, he came to co-found Paccurate. [07.12] Some of the key challenges Paccurate customers are facing right now, when it comes to packing, fulfilment and logistics. "The costs associated with fulfilment went up extremely fast during the pandemic, and the problem is that the pandemic has started to wane, but the costs have not slowed down – they keep rising." [08.45] An overview of Paccurate – what they do and how they help their customers. "We help shippers figure out which sized cartons they need to keep in their warehouses and stores, and then we provide a fast API that helps them generate packing plans in real time." [12.15] James explains exactly what cartonization means. [13.08] Common packing mistakes, how Paccurate are different, and some of the benefits that brands can expect when they work with them, from cost savings to risk mitigation. "Typically people try to make the boxes smaller, but you can go further than that – you can optimize the boxes for the journey that they're going to take." [15.57] The Paccurate algorithm, and how it uses AI to model a space and simulate the best solutions. "Everything with packing is really about finding the balance." [17.22] Why sustainability is so important to Paccurate, and how they are helping their customers to meet key ESG goals. "People have to be mindful that there is an emissions cost to paper as well… so we try to put numbers to that for our customers." [19.11] The quick and easy onboarding and implementation process with Paccurate. [20.09] Paccurate's ideal client. [21.02] From taking additional trucks off the road to improving carrier relationships, a closer look at the positive impacts of utilizing Paccurate's cartonization solution. "In the average package, that looks OK if you eyeball it, there's actually a huge amount of potential." [22.53] The future for Paccurate. RESOURCES AND LINKS MENTIONED: Head over to Paccurate's website now to find out more and discover how they could help you too. You can also connect with Paccurate and keep up to date with the latest over on LinkedIn or Twitter, or you can connect with James on LinkedIn. If you want to find out more about packaging, why not check out episode 216, Sustainable Packaging Trends, featuring Sarah Scudder, President & CRO at Real Sourcing Network and a superstar in the packaging space, who is helping to change the way we think about how the products we sell, and use, are packaged. She chats all about single vs multi-use plastics, recycling vs reusing, innovations in the packaging space, and the impact more sustainable packaging can have on both businesses and the environment. And if you're thinking about how you can tackle your own sustainability goals, why not read Achieving Sustainability Goals in Supply Chain Delivery, in which FarEye CEO Kushal Nahata talks more about addressing CO2 emissions, and the ripple effects of the COP26 conference on supply chain delivery. Check out our other podcasts HERE.

Today I'm joined by Paccurate, a forward-thinking logistics tech brand that is on a mission to make shipping more sustainable for your business, and the planet – all through packing. Paccurate is the only patented cartonization solution that optimizes for transportation costs directly. Designed to save you cost and waste, and deliver impactful efficiency gains, the Paccurate API is fast, flexible and smart. Today James Malley, CEO and co-founder at Paccurate, joins me to chat all about the company: what they do; tackling the challenge of rising fulfilment costs; why right-sizing isn't enough; and making a commitment to sustainable solutions. IN THIS EPISODE WE DISCUSS: [05.51] James' career journey and how, and why, he came to co-found Paccurate. [07.12] Some of the key challenges Paccurate customers are facing right now, when it comes to packing, fulfilment and logistics. "The costs associated with fulfilment went up extremely fast during the pandemic, and the problem is that the pandemic has started to wane, but the costs have not slowed down – they keep rising." [08.45] An overview of Paccurate – what they do and how they help their customers. "We help shippers figure out which sized cartons they need to keep in their warehouses and stores, and then we provide a fast API that helps them generate packing plans in real time." [12.15] James explains exactly what cartonization means. [13.08] Common packing mistakes, how Paccurate are different, and some of the benefits that brands can expect when they work with them, from cost savings to risk mitigation. "Typically people try to make the boxes smaller, but you can go further than that – you can optimize the boxes for the journey that they're going to take." [15.57] The Paccurate algorithm, and how it uses AI to model a space and simulate the best solutions. "Everything with packing is really about finding the balance." [17.22] Why sustainability is so important to Paccurate, and how they are helping their customers to meet key ESG goals. "People have to be mindful that there is an emissions cost to paper as well… so we try to put numbers to that for our customers." [19.11] The quick and easy onboarding and implementation process with Paccurate. [20.09] Paccurate's ideal client. [21.02] From taking additional trucks off the road to improving carrier relationships, a closer look at the positive impacts of utilizing Paccurate's cartonization solution. "In the average package, that looks OK if you eyeball it, there's actually a huge amount of potential." [22.53] The future for Paccurate. RESOURCES AND LINKS MENTIONED: Head over to Paccurate's website now to find out more and discover how they could help you too. You can also connect with Paccurate and keep up to date with the latest over on LinkedIn or Twitter, or you can connect with James on LinkedIn. If you want to find out more about packaging, why not check out episode 216, Sustainable Packaging Trends, featuring Sarah Scudder, President & CRO at Real Sourcing Network and a superstar in the packaging space, who is helping to change the way we think about how the products we sell, and use, are packaged. She chats all about single vs multi-use plastics, recycling vs reusing, innovations in the packaging space, and the impact more sustainable packaging can have on both businesses and the environment. And if you're thinking about how you can tackle your own sustainability goals, why not read Achieving Sustainability Goals in Supply Chain Delivery, in which FarEye CEO Kushal Nahata talks more about addressing CO2 emissions, and the ripple effects of the COP26 conference on supply chain delivery. Check out our other podcasts HERE.

Today I'm joined by SEKO Logistics, a global, market-leading provider of logistics services who are small enough to care, but big enough to scale, for shippers around the world. SEKO provides complete supply chain solutions, specializing in transportation, logistics, forwarding and warehousing. Powered by their innovative and customizable IT solutions, SEKO provide a seamless flow of information, giving their ever-growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, the SEKO model enables customers to benefit from global implementation experience, coupled with vital in-country knowledge and service at the local level. Today Brian Bourke, Chief Growth Officer at SEKO Logistics, joins me to chat all about the company and exactly how they help their customers; supply chain visibility; the importance of customer satisfaction; and the increasing trend for using supply chain as a competitive advantage. IN THIS EPISODE WE DISCUSS: [07.30] Brian's career journey, and the huge growth that he's helped to drive at SEKO. "We doubled in a size [within a year]… it's a testament to our investment and expansion in ecommerce, ecommerce logistics, international ecommerce shipping, home delivery and last mile!" [09.29] An overview of SEKO Logistics – what they do and how they help their customers. "Wherever our clients are sourcing from, we can help them bring it into their home market. And, from there, it's all about connecting to ecommerce." [15.31] The exponential growth that SEKO experienced during the pandemic, and what they learned. "It used to be, clients in the same industry followed similar patterns. Well that's no longer the case. Everyone is unique: everyone's implementing different things at different times, launching new sourcing in new countries, slowing down their supply chain, speeding it up… all of these things are happening in real time." [19.53] SEKO Live's easy onboarding and implementation process, and the solutions' ideal customer. "It's a disjointed process. We want to create a seamless, integrated, on-brand and ultimately easy process." [22.15] A case study showing how SEKO Live helped a key customer to identify which vendor was causing the most service issues with their deliveries, so that they could be laser-focused in creating solutions that reduce returns and ultimately save money. "Having agile, nimble, flexible, responsive partners that can help you pivot has been ever more critical." [24.01] From strategic partnerships and acquisitions to the growth of e-commerce, the future for SEKO Logistics. "There's an ecosystem out there, and we should all leverage it… it's so important to partner with, and purchase from, best-in-class providers. Technology is critically important – but you don't need to do it all on your own anymore!" RESOURCES AND LINKS MENTIONED: Want to dive in a little deeper? Head over to SEKO Logistics' website now to learn more and discover how they could help you. You can also connect with SEKO Logistics and keep up to date with everything they have going on over on LinkedIn, Twitter or Facebook, or you can connect with Brian on LinkedIn. You have your option, so take control of your demand chain today. If you enjoyed this episode, and are interested in learning more about the challenges and opportunities to be found in shipping, why not check out No Bullshipping with Hope White, one of our incredible live shows, that regularly features the key players, and their suppliers, that support both the global and domestic supply chain. And if you're thinking about how ecommerce has changed as we head into 2023, why not listen to 238: Year In Review, featuring journalist and logistics tech expert Eric Johnson - what a year 2022 has been! Check out our other podcasts HERE.

In today's episode of Women In Supply Chain, I'm joined by one of the Let's Talk Supply Chain family - a woman who is helping leaders discover the value of connected planning, with supply chain best practices and stories that matter: it's Naomi Sylvian. Naomi has 16 years of experience in telling brand stories, powering sales enablement, and increasing brand exposure and online lead generation. Naomi's marketing career has seen her assume leadership roles at a number of healthcare and technology brands, before taking on her current role in supply chain solution marketing at IT firm, Anaplan. Naomi is passionate about empowering women, and also has a decade of experience in mentoring other marketing and creative professionals. Today Naomi will be talking to us about her career so far; embracing a career in supply chain; collaborating with me on my women in supply chain blog series; and the importance of mentors. Plus, she'll be sharing her experiences as a woman in supply chain, as well as her words of advice for all of the women following in her footsteps. SHOW SPONSOR: This Women in Supply Chain feature was sponsored by Sifted. As a business dedicated to empowering confidence within the shipping industry, we're proud to support Women in Supply Chain. Sifted is the leading logistics intelligence software that combines insights with expertise to empower bigger, smarter shipping decisions. As growth and disruptions present ongoing challenges for supply chain leaders, thousands rely on Sifted to set their businesses up for success. Learn more about Sifted here. IN THIS EPISODE WE DISCUSS: [07.46] Naomi reflects on what being featured in Let's Talk Supply Chain's Women in Supply Chain series means to her, and she shares her experience as a panellist on Blended. "You, and the women in supply chain who I've been writing about and lifting their voices – you've all inspired me through the most challenging times… it's been a big part of what's kept me hopeful." [11.42] Naomi's journey: how she developed her career in marketing, and discovered a love of supply chain. "In Beyonce terms: I fell crazy in love when I was introduced to supply chain!" [18.53] Naomi shares her experiences as a woman in a typically male-dominated industry, and discusses why she thinks that times are changing. "I think there's been a culture shock, since I broke into corporate, for some people, but I really think that women who are strong make an impact." [21.41] Naomi discusses her work mentoring at-risk teens in her local community, and what that means for her, both personally and professionally. "Being able to show up, as a reliable adult for them, and set a positive example for a healthier future makes a difference." [27.05] Naomi's five key mentors and inspirations. "I'm energized by people who are as tenacious as they are kind." [32.40] How Naomi found her voice, and how it continues to grow and develop. [37.23] Naomi shares what she's learned about herself along the course of her journey so far, and what the future might hold. "I'm continuously learning that you can never stop learning!" [38.56] Naomi's advice for all of the girls and women looking to follow in her footsteps. "Focus on making a habit of raising other people up with you." RESOURCES AND LINKS MENTIONED: You can connect with Naomi Sylvian over on LinkedIn. If you'd like to hear more from Naomi, check out episode 23 of Blended – The Rise of Asian Discrimination. And if you want to find out more about one of Naomi's inspirations in the industry, listen to episode 287 of our Women In Supply Chain series, featuring the fabulous Jolene Peixoto. Check out our other podcasts HERE.

Today I'm joined by Locus Robotics, a super innovative technology brand that is creating ground-breaking robotics technology, with the right mix of power and flexibility, to improve warehouse productivity. Locus design and build innovative autonomous mobile robots, that work collaboratively alongside people in the fast paced logistics and fulfilment industries. With Locus's powerful and intelligent autonomous solutions, workers can pick 2x-3x faster with near-100% accuracy and less labor, delivering higher productivity and a better workplace. Today Kait Peterson, Senior Director of Product Marketing at Locus Robotics, joins me to chat all about the company: what they do; the importance of flexibility in supply chain; using robots to empower people; and how automation can drive a competitive advantage. With Locus's powerful and intelligent autonomous solutions, workers can pick 2x-3x faster with near-100% accuracy and less labor, delivering higher productivity and a better workplace. Get your business the competitive edge it needs with our innovative technology Say goodbye to underperforming warehouses and fulfillment centers – let Locus help you optimize your space for maximal efficiency Keep up with the Joneses (or rather, the Amazon) by implementing Locus into your supply chain – we promise you won't regret it IN THIS EPISODE WE DISCUSS: [07.08] The current landscape of the warehousing industry and its challenges, from labor shortages to the knock-on effect of port delays. "Warehouses are the new bottleneck… The key is going to be all about throughput." [08.01] With robot sales reaching record highs, Kait reflects on how the industry is thinking about, and implementing, robotics solutions. "There are two methodologies for implementation, but the key is to have a robotics solution that improves efficiency and productivity, but also makes your workers lives better, so you can keep and maintain the talent you have." [09.31] An overview of Locus Robotics – what they do and how they help their customers. "We focus on collaborative robots in the warehouse – we have robots that work seamlessly with your workforce." [11.19] A closer look at LocusOne, the technology platform that powers the Locus robots. [12.07] How, and why, brands are using Locus as a competitive advantage in a challenging market. "A lot of our customers see it as such as competitive advantage, that they don't want anybody else to know that they're using Locus!" [13.34] The relationship between people and robots, and why Locus's solution is all about empowering people, not replacing them. "We're centered on the people… We were originally a logistics company that saw the problems in the warehouse and used robotics to solve them." [15.56] A closer look at onboarding, integration and training with Locus, and the flexibility that the solution can bring. [17.46] The ideal client for Locus. [19.11] Two case studies showing how Locus work with their customers to design customized solutions for complex omnichannel challenges. [21.07] From safety to customer satisfaction, the many and varied benefits of robotics. "Now is the time to get into robotics!" [23.04] The future for Locus Robotics. RESOURCES AND LINKS MENTIONED: Head over to Locus Robotics's website now to find out more and discover how they could help you too. You can also connect with Locus Robotics and keep up to date with the latest over on LinkedIn, Twitter or Facebook, or you can connect with Kait on LinkedIn. If you enjoyed this episode, why not check out our blog, What are Autonomous Robots? 8 Applications for Today's AMRs, written by Jason walker, co-founder and CEO of Waypoint Robotics, a leading provider of heavy payload capacity and omnidirectional AMRs, that was acquired by Locus in 2021. Or why not read all about The Warehouse of the Future, as predicted by logistics expert Gwynne Richards. Check out our other podcasts HERE.

It's the fourth and final episode of our Sifted mini-series! Last week in episode three, I was joined by Caleb Nelson, Chief Growth Officer, to talk all about Sifted's Parcel Audit solution for shippers; how it can identify and recover lost revenue; how the boom in ecommerce has impacted shippers; and the power of strategic automation. And today in episode four, we'll be turning our attention to Sifted's Contract Management Suite. I'm joined by Adam Moulding, Chief Innovation Officer, to talk all about the platform; helping customers to go beyond a one-and-done negotiation mindset; the importance of strengthening business relationships; and the role of innovation in the future of supply chain. IN THIS EPISODE WE DISCUSS: [01.43] Some of the big challenges around contract management in the current climate. "Contracts have become even more difficult, there are a lot more vendors… and figuring out all of the supply chain components – contracts, what's active, what discounts are expiring – has become a real challenge for businesses… who's profession isn't supply chain!" [03.29] An overview of Sifted's contract management suite – how it helps its customers, and how it helps to tackle those key challenges. "It's about providing visibility… You need to be looking at your contracts. And you need to be comparing those contracts to your every day shipping profile." [07.06] A closer look at what customers can do within Sifted's contract management suite platform, and the different ways they can hone contracts and optimize their shipping strategies. "How do I know what I should be doing on a daily basis, and how do I measure whether or not I am doing it?" [11.28] An explanation of re-rating, how Sifted's solution allows customers to run re-rating scenarios, and how it empowers them to make confident data-driven decisions. "We're breaking down those variables into easily understandable changes… anybody can go in and play with the numbers and understand 'how does this impact?'" [14.01] A closer look at Sifted's contract monitoring, and how it helps take customers beyond a one-and-done negotiation mindset. "They say that data is the new gold but really, data insights are the most valuable thing." [20.02] The role of innovation in setting businesses up for success now, and in the future; and its importance to the overall future of supply chain. [22.56] A closer look at Sifted's newly launched compliance tool, what it does and how it complements the existing range of Sifted solutions. [25.53] The ideal client for Sifted's contract management suite. [26.58] A case study looking at how Sifted helped a key client find solutions to a huge rise in shipping costs, ultimately helping them to reduce costs whilst increasing business. [32.13] Adam's key takeaways from the mini-series, and his predictions for the industry as we head into 2023. "Businesses and shippers have to be flexible and adaptable – to carrier changes, to market changes, to supply chain blockages and all of the different things that are going to be thrown at them." RESOURCES AND LINKS MENTIONED: Head over to Sifted's website now to find out more and discover how they could help you too. You can also connect with Sifted and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube, or you can connect with Adam on LinkedIn. If you enjoyed the show, make sure you catch up on any episodes of our Tomorrow's Insights Delivered Today mini-series that you might have missed. Listen to Episode 1, Empowering Confident Decisions, Episode 2, A Shipper's Crystal Ball and Episode 3, Enabling Operational Automation. Check out our other podcasts HERE.

Today I'm joined by MODIFI, a forward-thinking global financial services technology brand who are on a mission to reinvent global commerce – despite supply chain disruption. MODIFI is a one stop platform for business payments and trade management, founded with the aim to make trade seamless and transparent for businesses around the globe. Designed to challenge the status quo, MODIFI allows exporters and importers alike to gain full control of their cross-border trade. Today Nelson Holzner, CEO and Co-Founder of MODIFI, joins me to chat all about the company: what they do; pushing boundaries in the world of finance; how flexible payment terms can help businesses scale quickly; and why it's so important to bring simplicity and control to global trade. IN THIS EPISODE WE DISCUSS: [06.25] Nelson's founder journey, and how a corporate law career led him to become a successful fintech entrepreneur. "My Dad was a sea captain on large container ships, so shipping is deep in my DNA!" [08.10] How, and why, Nelson co-founded MODIFI. "As founders, we were very intrigued by very large markets with almost unlimited growth potential. Global commerce and business payments are massive markets... and when you look at how clunky and complicated they are, we thought: we can make a change for the better." [09.37] An overview of MODIFI – what they do and how they help their customers. "MODIFI stands for modern digital finance, and what we're doing is empowering global commerce with digital business payments and trade management services." [12.13] A closer look at how MODIFI works for buyers, how it helps to mitigate risk, and the many benefits. "It's a win-win – the buyer can buy the goods and pay for them later… they can grow their business and their margins at the same time. It's a very neat solution!" [17.17] How MODIFI works for sellers, and the impact of being able to optimize cashflow. [20.00] How MODIFI helps level the playing field, why it's so important to empower small and medium sized businesses, and the impact that empowerment can have globally. "It's these small and mid-sized businesses that need fast and secure liquidity, especially in developing countries where local economies are often struggling and the banking systems aren't as strong. For us, it's about the financial inclusion of those businesses." [21.55] MODIFI's shipment tracker, and other support solutions, that allow businesses to achieve better visibility into, and control over, their trades – all in one place. [24.39] The quick and simple integration and onboarding process with MODIFI. "With banks, it takes months… with our technology, we can do it all in a day." [28.18] The ideal client for MODIFI. [30.11] A case study detailing how MODIFI helped a key customer, who found themselves struggling and unable to take on new orders because of a lack of capital, to grow and thrive in a volatile market. [34.25] Why MODIFI is working to push the boundaries and challenge the status quo, and why that's so important at this time of global disruption. "The traditional service providers we have in our space lack a holistic view… they focus on their specific solution, their specific field… but I believe that if you leverage technology, you can really change that - you can allow customers to get the full picture and, with that full picture, much more control." [37.07] Big ambitions and growth: the future for MODIFI. RESOURCES AND LINKS MENTIONED: Head over to MODIFI's website now to find out more and discover how they could help you too. You can also connect with MODIFI and keep up to date with the latest over on LinkedIn, Twitter or Facebook, or you can connect with Nelson on LinkedIn. If you enjoyed this episode, why not check out episode 185: Chart a Course for Shipping Success, featuring Alison Cusack, another successful lawyer in the shipping space. Or why not try episode 271, featuring Klaus Imping, another forward-thinking entrepreneur, who's helping business leaders to make digital process transformation sustainably successful. Check out our other podcasts HERE.

It's episode three of our Sifted mini-series! Last week in episode two, I was joined by Kevin Miller, VP of Data Insights at Sifted, to talk all about what simulation and modeling means; common misconceptions; the benefits of using simulation to make smart supply chain adjustments; and how predictive modeling has the potential to revolutionize your business's sustainability goals. And today in episode three, it is operational automation's turn under the Sifted spotlight. I'm joined by Caleb Nelson, Chief Growth Officer, to dive into Sifted's Parcel Audit solution for shippers; how it can identify and recover lost revenue; how the boom in ecommerce has impacted shippers; and the power of strategic automation. IN THIS EPISODE WE DISCUSS: [01.37] The changing landscape of the industry over the last few years, and how the rise in ecommerce, accelerated by the pandemic, has shifted the entire market. "The carriers are really built to handle a certain number of shipments at a given time, and COVID and the boom in ecommerce has really tested the stress limits of that carrier capacity network." [04.24] How this evolving market, at a time of business growth for Sifted, helped to shape products like Parcel Audit and the growth of operational automation. "Every shipper is overwhelmed with data… shippers don't need more data, they need more insights into their data." [10.09] A look at some of the main challenges faced by shippers in the current climate. "It's a really challenging time for on-time delivery percentages… for a couple of reasons: excess amounts of volume… but what most businesses have been facing is labour shortages." [14.05] An overview of Sifted's Parcel Audit for shippers – how it helps its customers, and how it uses automation to address key industry challenges. "A lot of shippers are looking for more auditing solutions, and more money that can be achieved outside of the traditional ways." [18.26] A closer look at exactly how Parcel Audit works. [20.57] How automation, with Sifted's Parcel Audit solution, can save shippers an incredible amount of time and resource. "Most shippers use Excel… it takes an average shipper typically two to three hours just to get their data into Excel and formatted correctly! ...With Sifted, they can spend less time manipulating the data and more time consuming the data." [22.14] How shippers can utilize Parcel Audit to gain refunds from FedEx and UPS, for late deliveries and pricing mistakes, and recover money they didn't even know they had. "It happens and goes unnoticed every single day… so having a good safety net, that's continuously looking for areas of improvement and mistakes, for you to go get that money back is what it's all about!" [23.29] How Sifted's Parcel Audit solution can also facilitate revenue recovery across invoices and contracts, helping shippers to become more proactive – both in optimizing their own operational decisions, but also in holding their carriers accountable for service failures. [26.22] The quick and easy integration and onboarding process for Sifted's Parcel Audit solution. "We've made it '30 seconds easy'… because this is often the number one concerned question I get from shippers." [27.36] The ideal client for Sifted's Parcel Audit solution. [29.05] A case study, showing how Parcel Audit helped a key customer to save time and money through identifying refunds and expired contract areas, ultimately delivering much-needed peace of mind. [33.00] Caleb's reflections on the power of utilizing well-chosen and strategic automation within supply chain to optimize, save costs and create efficiencies. "People want to make better, informed decisions when it comes to managing their companies transportation. Their time is best served identifying areas within the process that are not working." RESOURCES AND LINKS MENTIONED: Head over to Sifted's website now to find out more and discover how they could help you too. You can also connect with Sifted and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube, or you can connect with Caleb on LinkedIn. If you enjoyed the show, don't forget to check out episode one and episode two (LINK WHEN READY) of this fantastic mini-series. Check out our other podcasts HERE.

Today I'm joined by unique global freight forwarder, Estes Forwarding Worldwide (EFW). EFW is one of the leading domestic and international freight forwarders in the US, providing customized logistics solutions for clients around the world and across all industries including retail, government, automotive, health services and technology. Whether it's air, ground, or ocean freight, they take a personal approach, and are passionate about fostering the best customer relationships possible, and exceeding expectations each and every time. A subsidiary of Estes Express Lines, and with over 400 employees nationwide, the company earned its billionth dollar in revenue in 2017. Today Michael Campese, Senior Vice President of Sales & Marketing at Estes Forwarding Worldwide, joins me to chat all about the company: what they do; the rising focus on home delivery; moving from fixed to flexible; and why everyone needs to be thinking about capacity. IN THIS EPISODE WE DISCUSS: [07.29] The evolution of EFW, and on overview of their broad range of services. "Some of our best customers are those that we get to do a lot of things for. A lot of our relationships start with one or two solutions, and they grow and expand." [10.11] The current landscape of the trucking industry, the main challenges, and how EFW are tackling these challenges to help their customers gain a competitive advantage. "We're not constrained… we have 10,000 asset providers that we work with, and we're backed by this great network." [13.49] A closer look at EFW's Net Promoter Score and the growing importance of customer service and satisfaction. "It's not just: 'on a scale of one to ten, how happy were you, how satisfied were you?' It's: 'how likely would you be to refer us?' And that's a more critical lens." [17.31] The ecommerce boom: the changes EFW have seen over the last few years, the challenges that the industry is still facing, and how EFW are responding. "Supply chain is full of bottlenecks and opportunities for things to go wrong… great partners are the ones that try to get ahead, try to learn 'why did that happen last time and lets avoid it in the future' - but when it does happen, they recover quickly." [19.13] A closer look at EFW's warehousing capacity and solutions, and how they can scale and flex to meet changing customer demand in a volatile market. "Being a forwarder and a logistics provider, and also having space, has allowed us to come to our customers… who couldn't rely on just-in-time inventory anymore, and we've been able to pull that into our facilities and help them in a lot of ways." [21.14] An insight into how, and why, customers typically engage with EFW, and how they work together to create the right solution. [22.52] The ideal client for ESW. "Our ideal clients want to come to the table, in earnest, and have good strategic conversations…. It's collaborative." [24.28] A case study showing how EFW helped a key customer to tackle capacity constraints and delivery restrictions in order to meet quickly rising product demand during COVID. RESOURCES AND LINKS MENTIONED: Head over to EFW's website now to find out more and discover how they could help you too. You can also connect with EFW and keep up to date with the latest over on LinkedIn, Instagram or Facebook, or you can connect with Michael on LinkedIn. If you enjoyed this episode, why not check out episode 285, Unlock the Power of Partnerships, with Cargo Chief and Hubtek, or read our blog Managing Crisis and Adversity in Uncertain Times: What We Have Learned from the Covid-19 Pandemic and What to Do and Not Do When Facing a Crisis. Check out our other podcasts HERE.

It's episode two of our brand new Sifted mini-series! Last week on episode one, we took a closer look at the Sifted Score. I was joined by Chief Experience Officer Ami to explore exactly how the Sifted Score works; how it helps to deliver categorized insights for quick actions; and how Sifted are empowering shippers to make confident and future-proof decisions. Today in episode 2, we're turning our attention to predictive modeling. I'm joined by Kevin Miller, VP of Data Insights at Sifted, to talk all about what simulation and modeling means; common misconceptions; the benefits of using simulation to make smart supply chain adjustments; and how predictive modeling has the potential to revolutionize your business's sustainability goals. IN THIS EPISODE WE DISCUSS: [01.36] Exactly what modeling and simulation means, and the differences between the two. "People bucket modeling and simulation together quite often, but they're quite different… most of the tools that people have can't process the amount of data that simulation takes in this industry – we call it Excel hell!" [03.27] Some of the common myths and misconceptions around simulation, and how Sifted address them with their customers. "The biggest thing people say is that they can't do an apples to apples comparison… because this industry always changes... We really try to debunk those myths." [09.09] An overview of Sifted's modeling and simulation solution, and why they call it a 'virtual sandbox.' "We've built these solutions to help our users focus on what's important to their business specifically – because it's different for everybody." [11.51] A closer look at how Sifted's modeling and simulation solution works. [15.27] Integration and connectivity, and the importance of good data. "We've had a lot of really big, enterprise level clients come back and say 'holy cow! It took us a year to get through this, and it took you two weeks – how do you do it?' Well, it's what we do every single day – we've built the infrastructure to handle it." [17.02] Kevin shares the kinds of challenges Sifted's modeling and simulation solution can help solve for clients, and how they're using the software. "It provides clarity and visibility, where previously people didn't have any." [19.17] Kevin reflects on empowering confident decisions through Sifted software, and why it's so important in a climate with a heavy focus on mitigating risk and facilitating agility and transparency. "We live in an ever changing world of transparency… so in order to succeed in this type of environment, you have to have a good grasp on the decisions that you're making, and the impact of those decisions in the future." [21.35] How modelling and simulation can help businesses to tackle key sustainability goals. [25.24] The ideal client for Sifted's modeling and simulation solution. [26.48] A case study detailing how Sifted's modeling and simulation solution helped a key client determine the most strategic location for a new warehouse, ultimately saving them over a million dollars in shipping expenses, helping them to reduce their average transit time, and reduce their carbon foot print. [29.57] Why it's so important for businesses to invest in future-proofing their business, to set themselves up for success. "In order to be sustainable, you've got to be agile and you've got to start thinking about these different scenarios now – or else you're going to be left in the dust!" RESOURCES AND LINKS MENTIONED: Head over to Sifted's website now to find out more and discover how they could help you too. You can also connect with Sifted and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube, or you can connect with Kevin on LinkedIn. If you enjoyed the show, why not check out episode 286, the first show in our Tomorrow's Insights Delivered Today mini-series with Sifted. Check out our other podcasts HERE.

In today's episode of Women In Supply Chain I'm joined by Jolene Peixoto, a powerhouse who is as passionate about championing female leadership as she is about bringing stories to life. Jolene launched her career in high tech PR 20 years ago, and has never looked back. Working at leading brands including Emulex, Blue Yonder and now FarEye, Jolene has driven global corporate communications strategies, encompassing brand awareness, public relations, social media, customer and content marketing, to great success. And, during this time, Jolene has always put a focus on empowering women, as a passionate advocate for diversity and inclusion. Today Jolene will be talking to us about her career so far; her love of storytelling; lifting women up to leadership roles; and some of the evolving trends in supply chain marketing. Plus, she'll be sharing her experiences as a woman in supply chain, as well as her words of advice for all of the women following in her footsteps. SHOW SPONSOR: This Women in Supply Chain feature was sponsored by Sifted. As a business dedicated to empowering confidence within the shipping industry, we're proud to support Women in Supply Chain. Sifted is the leading logistics intelligence software that combines insights with expertise to empower bigger, smarter shipping decisions. As growth and disruptions present ongoing challenges for supply chain leaders, thousands rely on Sifted to set their businesses up for success. Learn more about Sifted here. IN THIS EPISODE WE DISCUSS: [08.04] Jolene's early career, and how she discovered her natural talent for communication and storytelling. "It started from the very first job I ever had. I was an intern… I had the magic touch right away with pitching media… and it was gratifying from that point on!" [09.55] How a challenging work climate led Jolene to take an internship and discover a passion for technology. "I took an internship… but I got into it really quickly, because it was a challenge…. It was different to representing a consumer brand." [13.29] Jolene's move to Blue Yonder, how she came to embrace supply chain, and the power of building a social media network. "What surprised me the most was how many people in my network, that I'd developed and grown… were in supply chain." [20.35] Jolene's highlights and successes from her time at Blue Yonder, and what she learned along the way. [24.32] Jolene's previous role as marketing lead for Blue Yonder's Diversity, Inclusion, Value and Equality Council: what she loved about it, why it was so important, and her tips for anybody looking to implement something similar in their own workplace. "You don't have to jump on the bandwagon if you don't have a perspective, because you'll just look like you're checking a box." [28.30] Jolene discusses the lack of women in supply chain leadership roles, and how to open up opportunities. [32.07] Why Jolene is so passionate about women championing each other, and how we can tackle mentorship and woman-to-woman relationships in a competitive and male-dominated environment. "It's 2022, why do we still need these types of awareness opportunities? We shouldn't have to, but we do… it's this real push-pull." [36.16] How Jolene found her current role at FarEye, and what she's working on. "I wanted to find a place where I could start from scratch… my role was created for me." [38.44] Jolene reflects on what has changed in the world of PR and marketing during the course of her 20 year career. "Back in the day, the press release was the be all and end all… now the social media community has become a much bigger way of achieving brand awareness and recognition." [41.01] Jolene shares the achievement she's most proud of. "Leaving a job without having a job was a risk, but I'm proud of it because I learned a lot… I firmly believe everyone should do it at least once in their lives." [43.23] Jolene's advice for all of the girls and women looking to follow in her footsteps. "Trust yourself… and take a chance. If it doesn't work, so what?" RESOURCES AND LINKS MENTIONED: You can connect with Jolene over on LinkedIn. If you enjoyed the show, why not check out episode 249: Making Deliveries Better For Everyone, with FarEye, where Kushal Nahata, co-founder and CEO at FarEye, chats all about the company, what they do, the challenges of last-mile delivery, reducing your carbon footprint while cutting costs, and why, in the e-commerce industry, experience is the new loyalty. You might also enjoy Kushal's blog, Achieving Sustainability Goals in Supply Chain Delivery. Check out our other podcasts HERE.

We're kicking off another brand new mini-series! For this four-part special, I'm joined by Sifted: the number one logistics intelligence platform, who are empowering shippers to make smart, data-powered business decisions. Over the next four episodes, our "Tomorrow's Insights Delivered Today" series is going to take a closer look at Sifted: their market-leading products; the customers they're helping to thrive in times of disruption; the trends, insights and predictions they're seeing in the industry right now; and exactly how they're setting shippers up for success, today and tomorrow. Today in Episode 1, Empowering Confident Decisions, we'll be taking a closer look at the Sifted Score: how it works; how it helps to deliver categorized insights for quick actions; and exactly how Sifted are empowering shippers to make confident and future-proof decisions. IN THIS EPISODE WE DISCUSS: [02.53] For anyone who missed the last show, a reminder of who Sifted are and what they do. "We help shippers revolutionize decision-making." [04.19] What 'empowering confident decisions' means to Sifted, and to the industry amidst ongoing disruption, and why it's so important. "For us, it means knowing the scope, the risk, and the impact of a particular business decision." [07.02] An overview of the Sifted Score, "a credit score for shipping" – what it does and how it helps its customers. "It's an at-a-glance visibility tool for gauging the success of your shipping operations." [07.51] A closer look at the Sifted Score, the six key categories and over 20 different unique factors that make up the score, and the business areas that clients can expect to see analyzed. [10.24] The Sifted Score dashboard, how clients can see and understand the data within it, and identify the key impacts customized to their industry. "We're all looking for data to inform our decisions right now, and given the conditions that are happening in the market… we all want to make confident decisions and be on steady ground." [13.28] Ami expands on the importance of empowering confident decisions, on removing the guesswork and better understanding the next steps for your business. "It's the nuance in the emotive feeling vs 'let's go and see what the data has to say about it!' With the amount of data that shippers have at their fingertips, we're in a world that no-one should have to 'feel' a costly decision – they should be able to know with clarity and confidence." [15.55] How and why a business's Sifted Score is re-calculated weekly, and the impact that has on agility and improved decision making. "Carriers are constantly making changes – some within their control, some outside of it." [21.46] Sifted Score's simple integration and onboarding process. [24.13] The ideal client for the Sifted Score. "A lot of people talk about being resilient, and agility, and how important that is. But if you're not willing to explore different ways of doing things, you can't become agile and respond to the market." [26.39] A case study looking at how Sifted helped a key customer to make strategic delivery improvements, improving customer satisfaction and reducing costs. [28.12] Ami's predictions for the rest of 2022, looking forward to 2023. "Change is the only constant in supply chain! Plan for the known – we've got peak season, a general rate increase, some market instability…. And start to model out some of the unknowns." RESOURCES AND LINKS MENTIONED: Head over to Sifted's website now to find out more and discover how they could help you too. You can also connect with Sifted and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube, or you can connect with Ami on LinkedIn. If you enjoyed the show, why not check out episode 230, where Caleb first introduced us to Sifted; what they do; the importance of taking a holistic approach to shipping health; and the role that disruptions like COVID have played in the digitization of logistics. You can also check out his fascinating blog, How Sifted Is Shaking Up The Shipping Industry (Goodbye, Excel Hell). Check out our other podcasts HERE.

Today I'm joined by Cargo Chief and Hubtek, not one but two leading technology companies, working in the transportation space, who often partner together to provide the best results for their customers. Cargo Chief enables 3PLs and freight brokers to expand their carrier network, gain visibility into real-time pricing, and streamline their processes. And Hubtek is a tech-enabled talent and automation solutions provider for transportation companies across North America. Today Chris Arredondo, Co-Founder and VP of Customer Success at Cargo Chief, and Andrew Gulovsen, Chief Marketing Officer, at Hubtek, join me to chat all about their respective companies: what they do; how real-time data is helping to drive down costs; why you need to put a focus on collaboration and strategic partnerships; and the importance of customer success. IN THIS EPISODE WE DISCUSS: [06.39] A introduction to Chris, Cargo Chief and how they help their customers. "We solve some of the industry's biggest issues…. And we serve everything up on our project and procurement software… for an easier way to book freight." [07.28] An introduction to Andrew, Hubtek and how they help their customers. "As businesses look to scale and grow, we offer a three-pronged approach of technology and automation… training, strategy and coaching, and a co-managed talent offering." [08.40] An overview of Cargo Chief and Hubtek's partnership: how they came to work together, how they team up for their shared customers and a closer look at the type of customer who would work with them both. "We started to find solutions that married together: Hubtek with TABi, and us with the power of capacity and pricing." Chris "The broad scope of what's possible – the opportunities that exist out there that are just not captured based on time, energy, resource – the two of these together provide that access to those opportunities that weren't there before." Andrew [11.44] Chris and Andrew reflect on the landscape of the logistics industry right now and some of the challenges, from both Cargo Chief and Hubtek's perspectives. "It's taken 10 years and a pandemic to get tracking automated! And the same thing with technology, we have to work together to move the industry forward." Chris [15.07] A closer look at cost, the challenges of the rising costs involved in booking freight, and how Cargo Chief's real-time pricing data can help protect margins and profits for customers. "It's not just the price... if you can't narrow down to cost per load, it's going to be really difficult to figure out how much the cost of booking freight actually is." Chris [17.45] Andrew explains how time and cost ties into automation, Hubtek's TABi solution, and the impact automating key communications can have on things like staff wellbeing and satisfaction. "The people within your organization can focus on that relationship development, on that important aspect of working with the customer… your people can really focus on improving culture and how you do business." Andrew [21.38] How better data and increased automation and efficiencies can help to increase carrier engagement, and why better carrier partnerships are so important. "Carriers are your lifeline... you've really got to understand their needs and wants, and their willingness to work with you. What separates you from Broker B?" Chris [26.45] Chris and Andrew discuss the importance of customer success, why the industry needs to embrace that mindset and why customer success is at the heart of the Cargo Chief and Hubtek partnership. "Businesses often make decisions based on what they think, and without talking to the customer and understanding what they need. Finding that frictionless experience – that's the direction that needs to happen." Andrew "If you're running a company, yes revenue is important – but so is retention." Chris [30.14] A closer look at integration and onboarding with Cargo Chief and Hubtek. [33.34] Chris and Andrew each give a taste of how they work with customers, and the potential impact or ROI they could achieve by working with Cargo Chief and Hubtek. [38.49] The future for Cargo Chief and Hubtek, and their ongoing partnership. RESOURCES AND LINKS MENTIONED: Head over to Cargo Chief's website now to find out more and discover how they could help you too. You can also connect with Cargo Chief and keep up to date with the latest over on LinkedIn, Twitter or Facebook, or you can connect with Chris on LinkedIn. Head over to Hubtek's website now to find out more and discover how they could help you too. You can also connect with Hubtek and keep up to date with the latest over on LinkedIn, Instagram, Facebook or YouTube, or you can connect with Andrew on LinkedIn. If you enjoyed this episode, why not check out episode 217: Transform collaboration between buyers and suppliers, with SourceDay, or read our blog How Collaboration and Technology Creates Efficiency for SMB's. Check out our other podcasts HERE.

Today we're bringing you a little treat, in the shape of one of our most-viewed videos on YouTube. No Bullshipping with Hope White is one of our most popular live content series, and this episode has really gone down a storm. So whether you're in the ocean freight market or global supply chain, the trucking industry or drayage, make sure you pay attention! In this episode, Hope is joined by special guest Seretha Willingham, CEO at SJW Logistics, to teach you how you can grow your minority-owned business, even if there is a pandemic! Hope and Seretha will talk all about support for vertical integration, warehousing and drayage; direct fulfillment and trucking; and nourishing a unique clientele. IN THIS EPISODE WE DISCUSS: [04.16] A warm welcome from Hope. [05.55] An introduction to Seretha and her business, SJW Logistics. [06.38] How SJW Logistics set itself apart in a crowded market. "We're able to provide a personalized service… our speciality is the customer service that we provide." [07.54] How SJW Logistics got started in warehousing, and the current challenges in finding warehouse space in Atalanta. "We surveyed our customers and said 'if we got into warehousing, what would your need be? How can we help fulfil that?' [10.17] Seretha's experience with access to capital and opportunity as a minority-owned business, following her expansion. "I have more people that are willing to engage in conversations, but there are still minimum requirements." [12.01] From parts shortages to the price of fuel, Seretha discusses the changes in supply chain she's seen over the last year. [14.12] A closer look at some of the challenges faced by minority-owned businesses, and how SJW work to overcome them. [16.46] A closer look at some of SJW's services, and the power of combining multiple services to provide one invoice to the customer. "Trust is a big thing in this industry." [23.53] The challenge of hiring and retaining talent, and how SJW retains a strong quality of driver. [29.32] The next three years for SJW, and its upcoming training and consultation services that will help other minority-owned businesses. "I get to share all of my failures that turned into success stories, so they won't have to fail and lose money like I did!" [31.46] The biggest downside to the industry. "If you are a control freak, you have to accept you cannot control the unknown – and the unknown is very real in this industry!" RESOURCES AND LINKS MENTIONED: You can find previous episodes of No Bullshipping with Hope White over on the live show page, or you can check out other Let's Talk Supply Chain podcasts HERE. You can connect with Seretha over on LinkedIn, or find out more about SJW Logistics on their website.

It's episode 23 of Blended: I'm joined by another amazing panel of guests and, today, we're tackling another really tough issue – Asian disscrimination. Now this is something that many of us, outside of the Asian community, had probably not thought too much about. But when the pandemic hit, putting in some cases a potentially negative light on China, the world saw an eruption of hate and anger towards Asian people that was quite shocking to see, and which has really taken its toll on communities worldwide. Today, our guests will be exploring exactly what Asian discrimination means and why it happens; sharing their personal experiences; taking a closer look at some of the new initiatives being put into place across America; and discussing how we can start to tackle the issue of Asian discrimination and discrimination in the workplace. IN THIS EPISODE WE DISCUSS: [00.48] Introductions to our Blended panelists. Sharon – Inventory Optimization Consultant Naomi – Senior Manager for Supply Chain Solutions Marketing at Anaplan Gale – Director of Global Influencer Marketing at SAP [04.34] The group discusses Asian hate, the current surge as a direct result of the pandemic, as well as other examples throughout history, and its impact. "Education and mindset go hand in hand. When things are subconsciously implanted in you when you're young, saying 'this is how things go', even though you may not agree with them, you still feel that's the right thing, or it's supposed to be like that." Sharon World War 2 and Japanese people Education and mindset Social pressure Other communities look the other way The implications of the words we use Social media algorithms Celebrating all humans Polarized communities Volatile political landscape What is and isn't within our control [26.09] The panel shares their personal experiences of Asian hate, and the impact those experiences have had on both themselves and their communities. "The pandemic has really heightened anxieties, while making people more susceptible to that radicalization than ever before." Naomi Making the effort to learn and appreciate rich cultures Be kind Appreciating the efforts made by immigrants ie learning a language, facing bigotry Allyship Citizenship Facing painful histories How do we avoid repeating the past? Facts vs misinformation [42.19] The group explores new initiatives to support Asian communities that are being introduced across America, and whether or not the tide is turning. According to the Center for the Study of Hate and Extremism, hate crimes against Asian people have risen by 339% last year compared with 2020. President Bidens' new initiative Greater representation in media and positions of power We need diversity of thought Encouraging minorities to speak up States starting to require that Asian American history be taught in public schools Greater consequences for hate crimes Role of the police, safety and lack of trust in authority How do we listen to what the community want/need? [1.01.30] The panel reflects on what we can all do in the workplace to combat Asian hate and discrimination. "We need to educate in our actions by having these hard discussions!" Gale Listen to your staff, two-way communication Policies and procedures Empathy and compassion Workplace education and training Allyship Provide resources for local communities Psychological safety Leadership-down culture The great resignation, and choosing brands that align with your own values [1.10.37] The group sums up their thoughts from today's discussion. RESOURCES AND LINKS MENTIONED: You can connect with Sharon and Naomi over on LinkedIn, and Gale on Twitter. If you found this episode interesting, you might enjoy Episode 2, Story of my Life or Episode 5, Black Lives Matter - The History, The Movment, The People. Check out our other podcasts HERE.

Today I'm joined by Cavallo, a powerhouse software company that is on a mission to drive efficiency in every stage of the distribution process. Brought to you by the designers of SalesPad, Cavallo offers distribution management software with all the power of an ERP solution, and all the functionality of the industry's biggest tech powers - with none of the bottlenecks, frustrating interface, or difficult-to-access data. Founded by experienced distributors and perfected over two decades spent optimizing distribution supply chains, no company is better positioned to guide your growth. Today Alex Schelhaas, Senior Product Manager at Cavallo, joins me to chat all about the company: what they do; the power to be found in putting a focus on innovation, data and visibility; and their commitment to people and community. IN THIS EPISODE WE DISCUSS: [06.40] Cavallo's history and evolution, from being established as SalesPad in 2003 by Pete Eardley, to where it is today. "ERP systems are really good at making sure you follow all the rules… so they're often forced to solve a lot of different problems and as a result, they're not able to be excellent." [09.58] An overview of Cavallo: what they do, how they help their customers – and the importance of context. "What happens so often is that organizations design a process – and then it's the exact same process for the next decade! People don't fix it because it's what they've always done. We wanted to build something so they could iteratively improve." [15.14] A closer look at Distribution Cloud – what it does, how it works, the benefits and why 'it's built by distributors, for distributors.' "The goal of mission control is to help the organization have a single source of truth for the status of documents and workflow." [20.02] How Distribution Cloud links into Cavallo's analytics cloud platform, allowing customers to take actionable intelligence and insights, to help optimize their processes ongoing. "To turn it into a more active and less of a passive tool, we have a dynamic alert engine on top… it dissects the information and makes it really accessible." [24.26] The industry shift from a focus on big data and complex solutions to a preference for stripping things back to easy and simple processes, with a focus on the power of visibility. "There's a tremendous amount of data out there for businesses, but what do you do with it?... People just want accessible information." [27.50] The quick and easy integration process with Cavallo's solutions. "We've spent a lot of time thinking about how to deliver time to value as fast as we possibly can… because no one likes switching ERP's, it's like getting a root canal – you only do it if you have to!" [31.06] Cavallo's ethos and commitment to the community. "We're a people-first organization…. And we can improve people's quality of life with our software." [33.44] The ideal client for Cavallo. [37.17] A case study illustrating how Cavallo helped a key customer to improve their distribution cycle time, increase sales and cashflow, as well as surface hidden operational issues to allow them to optimize and scale their business. [41.58] The future for Cavallo. RESOURCES AND LINKS MENTIONED: Head over to Cavallo's website now to find out more and discover how they could help you too. You can also connect with Cavallo and keep up to date with the latest over on LinkedIn, Twitter, Facebook or YouTube, or you can connect with Alex on LinkedIn. If you enjoyed this episode, why not check out our Live Show Specal Delivery with FarEye, or read our blog all about The Warehouse of the Future. Check out our other podcasts HERE.

Today I'm joined by Orderful, a forward-thinking EDI software provider, that is on a mission to modernize contemporary supply chains. Orderful is a complete cloud EDI platform for manufacturers, distributors, retailers, and technology companies. With an API that enables companies to connect once and trade EDI data with their supply chain, Orderful customers are able to consolidate their EDI software integration complexity and quickly enable trading partners as self-service to reduce costs. Today Erik Kiser, founder and CEO at Orderful, joins me to chat all about the company: what they do; why it's so important to help the small guys get to market; why existing EDI software infrastructures can't keep up; and Orderful's mission to create a world where data trading is not a barrier. IN THIS EPISODE WE DISCUSS: [06.41] Erik's founder story, and the journey that led him to "experience the tension between small suppliers and giant buyers" first hand, and establish Orderful. "I saw what the larger enterprise integration environment looked like for manufacturers, and I started to recognize that the problems still existed at a larger scale. And the problem didn't only exist for the brand, it also existed for their trading partners." [11.37] A closer look at the challenges businesses face as they trade data, why most EDI software providers on the market don't adequately address these challenges, and why offering custom software isn't enough. "The biggest problem isn't the technology itself – it's getting two companies to collaborate to get the job done." [14.23] An overview of Orderful – what they do, and how they help their customers. [17.52] From real-time feedback to quickly resolving problems and validating data, a closer look at all the ways Orderful can help businesses save time. "We save 90% on what a traditional EDI software onboarding would look like. We consolidate all the requirements so that when a company hits their API, they get real-time feedback on what data is or is not going to be accepted by a trading partner." [22.21] How the pandemic has changed the way businesses think about data, how they relate to it and move it around their networks. [24.08] How Orderful's EDI software works for logistics. "Traditionally in logistics, providers offer a managed service for onboarding, but their trading partners also have a managed service, so you're working with two different consulting firms to get the job done. With Orderful, we're representing shippers and they're inviting carriers to trade with them, through our platform." [26.52] The onboarding process with Orderful, and what they mean by the phrase 'self-service.' "What was taking about eight weeks, is now taking around five days or less." [29.26] How Orderful can help to better support supplier diversity. "It really levels the playing field. Only about 20% of the market has an EDI software provider or solution… We're focused on: 'How do we service that other 80% of the market that doesn't have the same opportunities that the top 20% have?'" [31.10] The ideal client for Orderful. [32.32] A case study showing how Orderful helped Coke Industries to define its onboarding process, through automation, reduction of back and forth and the creation of a more efficient team – ultimately helping them to reduce a typical eight week onboarding to five days. [37.56] The future for Orderful, after securing an extra $19 million in series B funding in 2021. RESOURCES AND LINKS MENTIONED: Head over to Orderful's website now to find out more and discover how they could help you too. You can also connect with Orderful and keep up to date with the latest over on LinkedIn, Twitter or YouTube, or you can connect with Erik on LinkedIn. If you enjoyed this episode, why not check out episode 1 of LogTech Live with Eric Johnson, where he talks everything logistics and technology, or episode 5 of No Bullshipping with Hope White, where she talks all about putting diverse suppliers in front of big corporations. Check out our other podcasts HERE.

In today's episode of Women In Supply Chain, I'm joined by Margo Waldie: an amazing woman helping businesses increase their profitability using her expertise in the cargo, sales and warehousing worlds. Margo is currently the director of sales at NFI, a fully integrated North American supply chain solutions provider. A champion of sales who has made over 50 thousand sales calls, Margo Waldie joins us to talk all about her powerful supply chain career so far; her passion for sales; and her show Cargo Margo, where she helps folks understand what it truly takes to create the life and business of their dreams. SHOW SPONSOR: This Women in Supply Chain feature was made possible by our sponsor, XXX. QUERY IN THIS EPISODE WE DISCUSS: [05.52] Margo's early career, how her father helped to inspire her love for sales, and how an exciting business development program led to her start in the industry. [07.31] From moving around the industry, gaining exposure across multiple disciplines, to embracing a non-linear career path, how Margo's journey surprised and shaped her. "This journey has been educational, inspirational – and not what I initially thought that it would be!" [12.20] Margo's experience as a woman in a traditionally male-dominated industry. "I didn't notice it until recently. But the more I'm becoming involved in marketing, social media; the more travelling I do; the more events that I'm at – I'm realising that I'm looking around the table, and I'm the only woman." [18.33] The people who inspire Margo, both in and out of the industry. [19.24] How working with a coach, to tackle self-limiting beliefs, during the pandemic helped Margo find her voice. [23.31] What Margo has learned about herself along the course of her journey so far, and what the future holds. "My favourite thing is building relationships and inspiring others to get into supply chain." [25.17] What Margo has enjoyed the most across the different areas of her career, from sales to entrepreneurship, and the things that inspire her on a daily basis. "I'm a risk-taker. I love to think about how we can innovate and collaborate and make the world a better place – and streamline supply chain!" [28.29] Margo's advice for business leaders. RESOURCES AND LINKS MENTIONED: You can connect with Margo Waldie aka Cargo Margo over on LinkedIn. If you enjoyed this episode of Women In Supply Chain, why not check out episode 223, featuring Tara St James: fashion designer, sustainable design strategist and responsible supply chain consultant all rolled into one, or episode 250, in which Mary McNelly, Senior Director of Global Logistics & Supply Chain Network Design at Crocs, shares her unique journey. Check out our other podcasts HERE.

Today I'm joined by Unilog, the customer-focused experts in the design and management of global supply chains. Unilog specializes in global fulfilment and mission-critical logistics services. Their flexible, customized supply chain solutions, based on best practices and expertise, work seamlessly with internal client operations to ensure time-definite delivery wherever and whenever necessary. With offices around the world, Unilog support their clients' needs anywhere, anytime, by utilizing advanced technology coupled with the best team, leading 3PLs & service providers. Today Osi Tagger, CEO at Unilog, joins me to chat all about the company: what they do; the importance of creating achievable solutions; embracing a culture of diversity; and how a focus on logistic capabilities can achieve a competitive advantage. IN THIS EPISODE WE DISCUSS: [08.01] An overview of Unilog – what they do, their 5PL structure and how they help their customers – and why they can't be put into a box. "We are a multi enterprise supply chain business network." [12.07] A closer look at Unilog's Supply Chain as a Service offering and how it can facilitate global fulfilment for customers, to help them scale quickly and easily and meet their SLA's. "If you ask our clients, 'where is your warehouse?' they have no idea – they don't care, because that's not what they're buying. In order to grow their business, they want to deliver their promise to their market and we support them – this is global fulfilment for us. This is why they buy supply chain as a service." [15.52] Unilog's service parts supply chain, the evolving challenges around inventory and distribution, and why it's so important to put a focus on helping businesses to fulfil their promises to their end consumers. [19.16] The five cornerstones on which Unilog was founded, and how they translate to digitization, visibility and real-time supply chain control tower capabilities. "Visibility for the sake of visibility is just another pile of data. What are you going to do with that? That's what we solve in many ways." [26.18] The importance of flexible and customizable solutions when it comes to creating agile supply chains, and why Excel continues to stick around. [29.56] Why Unilog focus on creating feasible and achievable supply chain solutions for businesses. [32.42] Why companies who place an emphasis on logistics capabilities can achieve a competitive advantage. "We ask our clients, 'what's the plan – new products, new markets, new services?' Once we understand what our customers want, we design what they need." [34.32] Osi's ethos and passion for women's empowerment and creating a diverse team; how it helps Unilog to thrive and drive strategic partnerships; and why more companies should be embracing this way of working. "What is dynamic integration? It's not just IT. It's people!" [38.37] The ideal client for Unilog. [40.26] A case study, showing how Unilog's Supply Chain as a Service solution helped one key customer to grow over 170% and scale globally at speed. [42.53] The future for Unilog. RESOURCES AND LINKS MENTIONED: Head over to Unilog's website now to find out more and discover how they could help you too. You can also connect with Unilog and keep up to date with the latest over on LinkedIn, or you can connect with Osi on LinkedIn. If you enjoyed this episode, why not check out episode 275 featuring Amani Radman, another woman who's passionate about bringing diversity and logistics together. Or, read our profile on supply chain and procurement executive and thought leader Carine Toure Yemitia, where she talks all about women building confidence and visibility across the global supply chain community. Check out our other podcasts HERE.

It's episode 22 of Blended: I'm joined by another fantastic panel of guests and, today, we're tackling another tricky issue – tokenism. Tokenism is a relatively new idea – the term was only coined in the late 70's – but we are hearing it more and more as the conversations around diversity and inclusion grow. And, when issues like this arise, that can potentially derail the really good DEI work that so many people are doing, we have a responsibility to address it and get it out in the open – which is one of our favorite things to do on Blended! Today, our guests will be exploring exactly what tokenism means; sharing their personal experiences; and discussing how we can start to tackle tokenism in the workplace. IN THIS EPISODE WE DISCUSS: [00.54] Introductions to our Blended panelists. Gennifer – Founder/Executive Director at TransNewYork Clarecia – Chief Consultant at Global Compass Consulting Services Inc Breanne – Growth Coordinator at Let's Talk Supply Chain [06.20] The group discusses tokenism: what it means to them, and how it fits into diversity, equity and inclusion. Being reactive vs proactive Issues with awareness days Box ticking What's visible to the public vs what's behind closed doors Having a seat at the table, but not a voice Accountability What are businesses actually doing to change hearts and minds, and help educate? Conflicts of interest Incorporating DEI into value systems and business norms, not one-offs "Tokenism is being included but not being included – it's about being included in spaces, only because someone wants to tick a box." Clarecia [27.37] The group share their personal experiences of tokenism, and the impact those experiences had on both themselves and their communities. Differences between generations Leadership The makeup of C Suite Commitment to change Listening to understand Appreciating others' experiences, not just treating them as a problem to be solved Sense of belonging "It's hard to break down those walls of, not only people using tokenism on me, but me not wanting to feel like I'm projecting tokenism onto somebody else." Gennifer [51.03] The panel summarizes their ideas on how organizations can successfully avoid tokenism, and they sum up their thoughts from today's discussion. "I would love to see more accountability, more showcasing year round; understanding that everyone, whether it's for pride or black history month, it's not a box that everyone fits into… you need to be thinking about everyone as an individual and as unique." Breanne RESOURCES AND LINKS MENTIONED: You can connect with Gennifer and Clarecia on Instagram. For Breanne, you can shoot her an email at: [email protected]. If you found this episode interesting, you might enjoy Episode 21, Boost Your Bottom Line: Why You Should Be Retaining Diverse Talent or Episode 9, Handling Diversity in Business: Is there a right or wrong answer? Check out our other podcasts HERE.

Today I'm joined by Jonathan Kempe, CEO and founder of Verifai and host of Let's Talk Supply Chain AsiaPac, to talk all about the landscape of supply chain and the current disruptions; digital media industry trends; the labor gap between companies and workers; and the role of technology within the industry. We also share a very exciting announcement! IN THIS EPISODE WE DISCUSS: [08.01] From inflation to changing consumer behavior, Jonathan and Sarah discuss the state of the industry and the new – and ongoing – disruptions. "We've had a continual period of disruption, and all of the people involved in making supply chains function have barely been able to take a breath." [15.58] Jonathan and Sarah take a closer look at evolving media trends and the increasing importance of digital content. "We've been able to see how a digital transformation can really make a difference in the life of a company." [20.42] Jonathan reflects on the experience of franchising Let's Talk Supply Chain, and what LTSC AsiaPac means to him. [26.20] Jonathan shares his thoughts on the growing importance of technology in supply chain, and how it touches everything from innovation to recruitment. "Technology infused into a skillset for an industry professional is an important aspect." "With increasing scale, we're going to have to think of smarter ways to do this better – and technology gives us those options. [31.33] Sarah and Jonathan share their big announcement! RESOURCES AND LINKS MENTIONED: Find out more about Shipz or connect with Jonathan on LinkedIn. If you enjoyed this episode, why not check out episode 206, where we announced the AsiaPac franchise, or join the conversation for even more industry trends over on LTSC AsiaPac. Check out our other podcasts HERE.

Today I'm joined by NYSHEX, a leading shipping technology company that is creating reliable ocean shipping through effective digital contracts. NYSHEX was built to restore trust and reliability in global trade. As the leader in two-way committed contracts, their neutral exchange unites shippers and carriers with a predictable, efficient, and accountable system for global commerce. Today Gordon Downes, co-founder and CEO at NYSHEX, joins me to chat all about the company: what they do; the current challenges faced by the shipping industry; the importance of collaborative relationships; and how improving supply chain reliability will revolutionize the industry. IN THIS EPISODE WE DISCUSS OCEAN SHIPPING AND: [06.22] Gordon's journey, from working across the world for Maersk to co-founding NYSHEX, and what he learned along the way. "I started to question – 'why is the ship full, why do we have to roll these customers?' And you start to realize, quite quickly, that in our industry - even though contracts get signed and agreements are made - the practice is not to take them as seriously." [12.08] A closer look at the landscape of the shipping industry, how it's changed since NYSHEX was founded, and the current challenges. "People were telling me 'this will never work – people are too stuck in their ways! It's such an old, legacy industry'… but through the pandemic, and even prior, the mindset of the industry was starting to change." [16.42] An overview of NYSHEX – what they do, and how they help their customers – and exactly how NYSHEX benefits ocean shippers. "The average contract fulfilment rate – and this is data from pre-pandemic, it's got worse during the pandemic – is about 65%. We're seeing fulfilment rates through our application of around 98%." [23.45] The impact of NYSHEX's benefits on shippers, and on the industry. [27.11] A look at the integration and onboarding process for shippers. [31.18] How NYSHEX works for carriers and the benefits the product brings. [38.19] The ideal client for NYSHEX. "Collaboration and trust is paramount… so, for us, it's the shippers and carriers who really have the intention to make good on the terms of their agreements with their customers, because not everyone is like that." [41.12] A case study, showing how NYSHEX helped one key customer 'save Halloween.' [44.56] The future for NYSHEX, and for the ocean shipping and industry at-large. "Coming out of the pandemic, as bumpy and disruptive as it's been, it's going to result in a much more robust, more resilient shipping and logistics industry, coupled with the supply chain that runs on top." Want to watch this on YouTube? 👀 Click here! RESOURCES AND LINKS MENTIONED: Head over to NYSHEX's website now to find out more and discover how they could help you too. You can also connect with NYSHEX and keep up to date with the latest over on LinkedIn, Twitter, Facebook or Instagram, or you can connect with Gordon on LinkedIn. If you enjoyed this episode, why not listen to 185: Chart a Course for Shipping Success, featuring Alison Cusack of Cusack and Co, or check out our live show, No Bullshipping with Hope White. Check out our other podcasts HERE.

In today's episode of Women In Supply Chain, I'm joined Amani Radman: an amazing woman on two very special missions. To provide reliable, cost-effective transportation services through her own logistics brand; and, to champion the power of diversity in supply chain. Born in Somalia, Amani moved to the US and achieved a degree in supply logistics, management and leadership from Portland State University before going on to establish a successful corporate career. Having gained extensive experience across supplier management, business process and operations, Amani went on to found her own business, Malao Logistics, Minnesota's premier logistics company specializing in freight brokerage and transportation services. Today Amani will be talking to us about her career so far; moving out of the corporate world to found her own business; taking a family approach to logistics; and the importance of diversity in industry. Plus, she'll be sharing her experiences as a woman in supply chain, as well as her words of advice for all of the women following in her footsteps. SHOW SPONSOR: This Women in Supply Chain feature was made possible by our sponsor, Emerge. As a company focused on empowering and growing meaningful supply chain relationships, Emerge is proud to sponsor Women in Supply Chain. Through its freight procurement platform, Emerge offers solutions that enhance the spot and contract procurement process, enabling shippers and carriers to make more strategic decisions. IN THIS EPISODE WE DISCUSS: [08.37] Amani's background growing up in Somalia, and her brave decision to move to the USA to start a new life at age 18. [10.32] How Amani found supply chain, and why she's so passionate about it. "Coming from Somalia, I want to be able to connect the dots… and what is the best way to do that? With logistics, because there's always transport." [13.25] Amani's experience at global outdoor brand Columbia Sportswear Company, and how the woman-led business inspired her. "Coming from a male-dominated company, all the leadership… everybody was a woman!... It really showed me what it is to be a woman in supply chain, and how to take it to the next level." [15.47] Amani's previous role at Boeing, the importance of supplier diversity and how businesses should approach it. "Think of it like a mentorship program… the more you mentor us, the more we get bigger and the more we can support you – you can literally customize us the way you want to!" [20.35] The differences between corporate and small business, and why Amani made the decision to start her own company, Malao Logistics. "In corporate, things move so slow… and the supply chain doesn't wait!" [23.09] A closer look at Malao, what they do, and how they help their customers. [25.21] Some of the challenges Amani has faced whilst establishing Malao Logistics. "The hardest part is being accepted in the community… I know the journey is hard, but I have to do this for all the women… I want to be the woman they look up to and say 'well she did it, why can't I?'" [27.22] Amani's experiences at large industry events, particularly as a woman who wears a head scarf. [32.56] How Amani found, and embraced, her voice, and her advice for others. "Don't give up on your dreams, because if you give up on yourself, don't expect anyone else to believe in you." [36.47] The future for Amani, and for Malao Logistics. [38.42] Amani's final words of wisdom for the women following in her footsteps. RESOURCES AND LINKS MENTIONED: You can connect with Amani over on LinkedIn. If you'd like to hear more from Amani, check out Episode 20 of Blended – DEI in the Workplace – Not Just The Smart Thing To Do, But The Right Thing To Do. And if you want to find out more about another incredible woman building her own logistics firm, check out Episode 205, where Kristy Knichel reflects on her journey and the numerous benefits of working with a certified woman-owned and operated business. Check out our other podcasts HERE.

Today I'm joined by Argo AI, a forward-thinking transport technology business who are on a mission to make the world's streets and roadways safe, accessible and useful for all, through the power of self-driving technology. With a team of self-driven engineers, strategists, product managers, and more – from over 50 countries – Argo are utilizing self-driving products and services to transform the movement of people and goods, benefiting communities around the world, and empowering both people and businesses to be more successful. Today Lehren MacKay, Head of Business Development at Argo AI, joins me to chat all about the company: what they do; the landscape of autonomous technology; embracing a culture of safety; and why self-driving technology has profound potential to transform the way we live and move. IN THIS EPISODE WE DISCUSS: [06.23] The current landscape when it comes to autonomous vehicles, and why it's a growing focus for many businesses. "It's really exciting times – we are seeing a lot of investment in the autonomous vehicles space and a focus on a lot of diverse applications of the technology, ranging from delivery to ride share to trucking." [08.29] An overview of Argo – what they do, and how they help their customers. "We have had a really collaborative process with our customers, creating relationships that drive mutual benefits and ultimately thinking about how we can future proof their businesses." [11.59] Mapping, sensing, planning and acting – the four key steps in how Argo's autonomous technology works. [14.18] The relationship between AI and people, and why it's important to harness the power that comes from both working seamlessly together. "We often think about 'how are we designing products, with people and customers in mind?' And so for us, our key purpose is 'how do we think about reimagining the human journey?' [16.26] A closer look at Argo's Autonomous Delivery service, and the value it's bringing to both the middle and last mile for customers. "We're seeing a re-emergence of the urban middle mile… and as part of this change, we're seeing new delivery middle mile use cases." [19.04] From tackling efficiency issues to addressing sustainability goals, the positive impact autonomous vehicles can have on the industry. "There are a lot of driver shortages impacting delivery schedules, and we think autonomous vehicles can actually become that reliable driver supply to meet increasing volume and demands." [21.53] Why safety is a core value at Argo, and why autonomous vehicles have the potential to revolutionize the safety of our roads. "We are ultimately designing a driver that never gets tired, never gets distracted – and never drinks too much!" [25.07] Argo's ethos of benefiting communities, and empowering both people and businesses. [27.11] The ideal client for Argo. [29.09] A case study, showing how Argo supported a key client with store-to-store rebalancing, in order to help them meet changing customer demands. [32.56] The future for Argo, and for autonomous vehicles. RESOURCES AND LINKS MENTIONED: Head over to Argo AI's website now to find out more and discover how they could help you too. You can also connect with Argo and keep up to date with the latest over on LinkedIn, Twitter or Instagram, or you can connect with Lehren on LinkedIn. Check out our other podcasts HERE.

Today I'm joined by Pando, a global logistics software brand and the world's first open-market freight management platform, which brings together an economic network of delivery stakeholders. Pando is a market leader in supply chain technology, building the world's fastest, and highest ROI driven networked‑Transport Management System. Pando is the TMS of choice for Fortune 500 manufacturers, retailers, and logistics companies globally, with a presence across Southeast Asia, the Middle East and North America. Pando's network‑powered SaaS platform for supply chain execution helps enterprises digitalize, automate, and scale their logistics operations across all modes and legs of movement. Today Nitin Jayakrishnan, co-founder and CEO at Pando, joins me to chat all about the company: what they do; the key challenges in global logistics; the power of collaborative optimization; and why businesses need to look beyond cost saving, towards improved accuracy, responsiveness and predictability IN THIS EPISODE WE DISCUSS: [06.57] Nitin's founder story, and the journey that led him to establish Pando. "We set out to build a marketplace for domestic freight – Uber for freight!... Along the way something interesting started happening: our customers... started asking us if we could expand our tech into other freight and warehousing providers." [11.20] An overview of Pando – what they do, and how they help their customers. "Most management solutions were built before the year 2000… The tech that sustains global supply chains is completely archaic!" [15.57] A look at some of the key challenges Pando's customers are facing right now, and Pando's approach to solving them. "These are brands that we love and live with… these brands ultimately serve you and me, so the mission for Pando, of course is to solve supply chain issues and logistics inefficiencies, but really is to serve the brand we love to help those brands serve us better!" [23.21] The importance of good data, and Pando's game-changing control tower capabilities. "You don't put the control tower at the top, you put it at the bottom – it's the foundational layer of data that feeds into these systems… the input is controlled, so you're not only able to solve the data problem, but you're able to predict and prevent the challenges." [27.00] A closer look at Pando's TMS solution, and how it can revolutionize dispatch planning and decision-making. [30.25] Integration, and how Pando work with their network of partners. "Companies are now realizing that what was once called back end operations is now coming front and center of their global strategies." [36.22] Sustainability, how Pando facilitates a reduction in carbon footprint for their customers, and why clients increasingly expect their suppliers to be an active part of helping them achieve their own ESG goals. [40.25] The onboarding process with Pando, and their mission to deliver fast and effective integration. "With Pando, the time to value is 90 days – and that's a gamechanger. It's a gold standard when it comes to enterprise technology." [43.43] The ideal client for Pando. [45.21] Two key case studies, illustrating how Pando helped one customer reduce supply chain costs and achieve end-to-end visibility, and another solve shipping efficiency issues in order to realize an additional $2.5 million in revenue. [48.39] The future for Pando. RESOURCES AND LINKS MENTIONED: Head over to Pando's website now to find out more and discover how they could help you too. You can also connect with Pando and keep up to date with the latest over on LinkedIn, or you can connect with Nitin on LinkedIn. Check out our other podcasts HERE.

It's episode 21 of Blended! I'm joined by another incredible panel of guests and we're talking about diverse talent in the workplace, and how to keep it. From labor shortages to issues around retention, I'm having more and more conversations about talent on Let's Talk Supply Chain, and it really was time to bring that conversation over to Blended. Ensuring you have diverse talent in your business could be the difference between surviving and thriving, so it's something everyone should be taking seriously. Today, our guests will be discussing the current landscape in supply chain when it comes to talent; sharing their own personal experiences; tackling how to successfully hire and retain talent; and discussing exactly how we navigate bias to improve company culture. IN THIS EPISODE WE DISCUSS: [00.45] Introductions to our Blended panelists. Bryant – Digital Content Marketing Manager, Corporate Communications at Blue Yonder Meredith – Senior HR Director at DHL Supply Chain Heidi – Founder of Diversity Study Group Sugathri – Program Director, Women in Supply Chains at Digital Supply Chain Institute "The landscape is transforming like never before." Sugathri [03.50] The group dives into the current landscape in supply chain when it comes to talent, and reflects on the truth behind the headlines around 'talent shortages' and the 'great resignation.' Is there a difference between talent and labor shortages? Working with the right recruiter Changing the face of the wider industry you work within Selling your brand Understanding the changing market and needs of the next generation Robust retention plans Culture work How does leadership need to change? Making DEI a business case "Ensuring that you have the right wages and the right benefits have become really important – if you're not hitting the mark on that, and if your culture is not right, people aren't going to come and work for you. Or they'll come, and then they'll leave." Meredith [21.56] The panel reflects on the step before retention – hiring the right talent. Are talent shortages a result of dated and exclusionary hiring practices? Driving diversity of thought, which leads to innovation Crafting diverse teams How do we ensure diverse voices are heard equally? Allyship and elevating others' voices Why it's not just an HR issue Unconscious bias "It's a candidate driven, employee market, and its absolutely essential that organisations are pitching themselves right." Heidi [40.47] The group shares their personal experiences and dive deeper into unconscious bias: what it means, the impact on retaining talent and how we successfully navigate through it in the workplace to help retention. Giving regular feedback Creating boards and panels instead of making things one person's responsibility Communication and conversation Sharing of personal experience and perspective Taking accountability for our own bias How we can help others to make it personal, connect and understand Creating working communities Address it head-on "Anybody who has been 'othered' is always asking themselves those questions – do I have an unconscious bias? And it's terrifying when you have to come face to face with yourself and admit it." Bryant [1.13.14] The panel summarizes their thoughts on how organizations can successfully retain talent. Flexibility Being proactive instead of reactive Ensure people feel accepted, included and valued Visible leadership Intention Building the right culture Overhaul your hiring processes to better onboard diverse employees Support the creation of communities within your organization Train managers to lead diverse teams Make it all transparent Create mentorship and sponsorship opportunities Develop a formal retention plan Stand in solidarity with diverse employees [01.27.23] The group sums up their thoughts from today's discussion. RESOURCES AND LINKS MENTIONED: You can connect with Bryant, Heidi, Meredith and Sugathri over on LinkedIn. If you found this episode interesting, you might enjoy Episode 20, DEI in the Workplace – Not Just The Smart Thing To Do, But The Right Thing To Do or Episode 18, Hiding in Plain Sight: The Reality of Workplace Discrimination. Check out our other podcasts HERE.

Today I'm joined by Klaus Imping – best-selling author, entrepreneur, innovator, thought leader and CEO all rolled into one. With an education in Business Administration, Klaus worked for almost a decade in various organizational, IT and process re-engineering roles before making the move to consulting, where he has worked with numerous clients and projects for almost three decades. As an author, entrepreneur and the CEO of mSE PointOut Group, Klaus operates in the magic triangle of information technology, processes, and strategy, with a focus on supply chain management in a global context. Today Klaus joins me to chat all about his impressive career so far; his new book; his passion for making business process digitalization effective; and why tribal workflows are undermining digital transformation. IN THIS EPISODE WE DISCUSS: [06.54] Klaus shares his background and career journey, from his early employed roles to where he is today. "This was the first time that I got the idea that the strength and resilience of processes is a result of three factors and the technical enablement is only one – the process design and the process adherence are equally important." [10.03] How his father's workplace experiences helped to shape Klaus' mindset and approach to his own career. "You always find enough reasons to declare yourself a victim of circumstance, that's easy. The hard way is to raise your hand, take influence and bring things to the right direction." [13.18] Klaus' position in 'the magic triangle of information technology, processes, and strategy' – what he means by that, and why it's the ideal place to be. [16.27] An overview of Klaus' upcoming book 'Tribal F*cks Up Digital.' "I truly think that digitalization and digital transformation is the next industrial revolution – it's not a nice to have… it's a do it or die type of thing." [20.52] Why Klaus wrote the book, the process of writing it and his passion for transforming the way we think about digitalization. [23.18] A closer look at digital transformation, and why technology isn't the answer. "It might work technically – but the process, the people, the workflow just doesn't adopt it… and it's the famous Excel spreadsheet that survives!" [28.20] Tribal workflows, and how they neutralize digitalization. [32.31] The importance of effective adoption, and how it's different to traditional change management. "Digital transformation is not limited by technology. Digital transformation is limited by adoption." [35.54] Klaus' reflections on what the next couple of years are going to bring for the industry. [39.03] A look at Klaus' organization, mSE PointOut Group, recently named a 2022 GARTNER Cool Vendor in Supply Chain Technology. [41.29] What the future holds for Klaus. RESOURCES AND LINKS MENTIONED: Head over to Klaus' website now to find out more, pre-order his book and to discover how he could help you too. You can also connect with Klaus on LinkedIn. Check out our other podcasts HERE.

In today's episode of Women In Supply Chain, I'm joined by the supply chain program manager at Amazon, Sneha Kumari. A Six Sigma Green Belt certified professional, who boats over a decade of experience leading quality supply chain and operational programs at several companies, Sneha is recognized as Operations Women Leaders by McKinsey and Co. Which doesn't happen often! She pours her passion into making the circular economy happen. Today Sneha will be talking to us about her career so far, how she went from engineering to supply chain, her experience growing up in India, and why it's so important to highlight diverse voices. Plus, she'll be sharing her experiences as a woman in the industry, as well as her words of advice for all of the women following in her footsteps. SHOW SPONSOR: This Women in Supply Chain feature was made possible by our sponsor, Emerge. As a company focused on empowering and growing meaningful supply chain relationships, Emerge is proud to sponsor Women in Supply Chain. Through its freight procurement platform, Emerge offers solutions that enhance the spot and contract procurement process, enabling shippers and carriers to make more strategic decisions. IN THIS EPISODE WE DISCUSS: [01.27 ] Sneha's background, her childhood in India, and how she came to the U.S. [05.18] How Sneha went from technology to a successful career in supply chain and her experience in both male-dominated industries. "Even though I was putting in more hours, I still wasn't seen... As women, we feel the urge to put in more hours because [our] confidence is already shattered." [10.34] Sneha's journey in sales and marketing. [14.48] How Crane Fluid Handling helped Sneha fall in love with supply chain and what others can learn. I have to give to [them] for believing in me, supporting me, and letting me lead multiple facets of supply chain. [16.45] Sneha's Six Sigma Greenbelt; what it is, why she went for it, and how it's impacted her career. "If you think from a quality lens, I think it's worth it! It helped me. It's a method to give an organziation the tools to improve their capabilities." [19.45] What Sneha is up to now and what she's doing for the next generation of supply chain. "I'm super deep into circular supply chains." [23.23] Sneha's recent passion project. [26.33] Sneha's perspective on the importance of elevating diverse voices. "I still don't see a lot of companies walking this talk. Great—we're talking about [diversity] more now, but I think it needs to be a part of business views. Otherwise, it's going to be very hard." [31.31] How mentorship and women played a role in Sneha's journey. [34.10] What the future holds for Sneha. [35.19] Sneha's words of advice for all of the women following in her footsteps. RESOURCES AND LINKS MENTIONED: You can connect with Sneha over on LinkedIn. If you enjoyed finding out more about female leaders in supply chain, why not check out our other WISC episodes where I'm joined by powerful women who work at powerful companies like, Crocs and Starbucks. And if you're interested in hearing about diversity and inclusion - and why we need to talk about it - there's a whole podcast on that, too. Check out our other supply chain podcasts here.

We're continuing to put the spotlight on our incredible family of Let's Talk Supply Chain live shows, bringing you special guests and exclusive content that you don't want to miss. Last week, we featured First Things First, with Mercado in episode 262 and Coming In Hot, with Abby Baird in episode 264. And now it's Sarah's turn with Thoughts and Coffee. Known as "The Best 30-Minutes on a Tuesday", this weekly show brings you the hottest supply chain topics currently brewing in the industry, every Tuesday at 10am EST. In this episode, Sarah is joined by special guest Brad Blomstrom, Chief Financial Officer at Emerge, to talk about increasing corporate social responsibility through procurement, 2022 supply chain predictions – and to share the best-kept secret for better vendor relationships. IN THIS EPISODE WE DISCUSS: [08.27] Sarah recaps on recent episodes, and shares what's new with Let's Talk Supply Chain, Blended and the LTSC family of live shows. [11.43] An introduction to special guest Brad Blomstrom and his role at Emerge. [13.59] Sarah and Brad chat about the poll of the week: do you drink coffee? [17.48] Sarah reveals the topic of her Monthly Hustle newsletter, podcast tips and tricks. "Smile, have fun, speak to what you know... and it's usually a pretty good conversation." [20.08] Sarah and Brad discuss the first of three trending supply chain articles: supply chain predictions for 2022, and the growing investment in delivery technology. "To procure capacity inside your network and get goods shipped on time, shippers need a solution like Emerge to be able to manage those capacity relationships in real time." [27.38] Sarah and Brad chat about the white paper released by Emerge and Reuters all about enhancing relationships in logistics through data and collaboration. "You need to get use out of your data… previously, there's been a lot of unstructured, single-purpose data that sits in a silo - and people lose a lot of the value that comes out of monitoring and utilizing the insights that come from their normal behavior." [32.01] Sarah and Brad reflect on the third and final article of the episode, focusing on the importance of procurement to CSR initiatives. RESOURCES AND LINKS MENTIONED: You can connect with Brad over on LinkedIn. If you want to find out more about Emerge, why not check out episode 243, where George Abernathy chats all about the company: what they do; bringing accountability to logistics; and why it's so important to bring all the industry players together in order to build positive and mutually beneficial networks. Watch the full episode here! You can find previous episodes of Thoughts and Coffee over on the live show page, or you can check out other Let's Talk Supply Chain podcasts HERE.

This is the fourth and final episode of our mini-series in partnership with Quickbase. Last week in Episode 3, "Connect," I was joined by Jacob MacIntrye to explore the complex world of construction; the challenges of keeping projects on time and budget, amidst supply chain and labor disruption; the importance of building stakeholder trust; and exactly how Quickbase can equip your team with real-time information to streamline processes, ensure compliance and improve communication. Today in Episode 4, "Level Up," I'm joined for the second time this series by Peter Rifken. We'll be discussing the ins and outs of complex project management; explaining how you can level up information to leadership, so you can make the best decisions for your operations; and exactly how Quickbase can help. IN THIS EPISODE WE DISCUSS: [01.54] The landscape of project management in a post-COVID environment: how companies are working, and how a focus on this area can help businesses to thrive in this period of recovery. "You're seeing a lot of new technology in the project management space… but a lot of the themes are still the same. You're still going to find people working in silos, with whatever tool they're working in – and, a lot of the times, in tools that aren't customized for their workflows." [03.58] The increasing complexity in project management, and some of the main challenges involved in trying to keep quickly moving parts on track. "A lot of the challenges with project management is bringing all of those pieces together, and making sure that all your business partners can collaborate around that same information." [05.52] Supplier diversity – why you need to make it a project in itself, and how to manage complexity and adjust processes to set yourself up for success. [11.13] Why visibility means different things to different people, and how businesses can make that visibility meaningful and actionable. "Visibility always starts with a conversation of 'who are my stakeholders?' and that visibility will be different depending on where in the business you're having that conversation." [13.33] A closer look at Quickbase's Project Management Software, what it does and how it helps to address key industry challenges. [16.40] The importance of customizable solutions in helping to level up a business's project management success. "When you don't customize, it means you're now conforming to a process that was defined for you, with some assumptions... Any time you make somebody change how they work to match how your tool works, you're adding an inefficiency." [22.04] Leadership priorities, and how visibility and integration within project management can help them make better strategic decisions. [25.08] The challenges of labor allocation during project planning, and how Quickbases's solution can help businesses to address the wider staffing challenges happening in the industry. "I can't tell you the amount of people I've spoken with that actually quit jobs because their leadership didn't invest in modern technology – especially with younger generations coming out of school, it's just an expectation." [28.35] The growing importance of material management. [30.52] A look at how Quickbase works with construction brands to help build trusted connections and systems to bring all stakeholders successfully together. [34.39] What the future holds for project management, and for Quickbase. [36.25] Peter's key takeaways from today's discussion. RESOURCES AND LINKS MENTIONED: Head over to Quickbase's website now to find out more and discover how they could help you too. You can also connect with Quickbase and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube. If you missed them, why not check out episode 1, featuring Peter Rifken, and episode 2, featuring Alex Pederson, of our Quickbase mini-series. Check out our other podcasts HERE.

Today I'm joined by Mark Raffan, serial entrepreneur, procurement veteran and expert in negotiation, influence, and persuasion. He's the founder of Negotiations Ninja – designed to improve performance with training and improve results with coaching, the company develops and delivers engaging negotiation training to world-class procurement and sales teams. Mark is also the founder and host of the Negotiations Ninja Podcast, the number one negotiations podcast in the world, in which he interviews negotiation, sales, and procurement thought leaders and shares the tools, strategies and tactics you need to succeed. Today Mark joins me to chat all about Negotiations Ninja: what they do; the importance of negotiation in supply chain; procurement and supply chain collaboration; and his top tips for navigating a post-pandemic work environment. IN THIS EPISODE WE DISCUSS: [06.48] The landscape of negotiation, why it's so important and how it fits into supply chain. "We're living in such a strange time when it comes to supply chain shortages, blockages, inflationary environments… and without good negotiation skills, it's really hard for us to get deals that make sense for our organization." [11.29] Collaboration, and who needs to come together to achieve negotiation success. "Get people from supply chain and procurement together, we already have a really great relationship… and we need to rely on each other a little bit more." [13.59] An overview of Negotiations Ninja – what they do, and how they help their customers. "The objective for our negotiations is 'get a good deal' – but most of us don't even know what a good deal actually means, because we haven't defined it." [17.39] Mark's background, and the career journey that led him to negotiation. [19.32] Navigating a post-pandemic work environment, how things have changed and Mark's top tips for managing digital negotiations. [27.13] The benefits of working with Negotiations Ninja, and a closer look at their services. [30.12] An example of how Negotiations Ninja typically works with a customer, and how quickly that business can see significant ROI. "You're going to see a massive risk reduction, you're going to start seeing cost management… but more than that, it starts to teach people how to think strategically about their relationships." [32.50] The ideal client for Negotiations Ninja. [33.56] A snapshot of Mark's Procurement Fundamentals program. [35.36] The future for Negotiations Ninja. [36.44] Mark's one key takeaway from today's discussion. RESOURCES AND LINKS MENTIONED: Head over to Negotiations Ninja's website now to listen to the podcast, find out more and discover how they could help you too. You can also connect with Negotiations Ninja and keep up to date with the latest over on LinkedIn, Facebook, Twitter or Instagram, or you can connect with Mark on LinkedIn or Twitter. Check out our other podcasts HERE.

This is the third episode of our mini-series in partnership with Quickbase. Last week in Episode 2, "Control," I was joined by Alex Pederson to talk all about the solar industry. We discussed the increasing importance of generating renewable energy sources; the challenges of ensuring efficiency and connectivity, whilst meeting high demand; the power of low-code development in complex industries; and exactly how Quickbase can centralize scattered workflows to help scale your operations quickly, safely and securely. Today in Episode 3, "Connect," I'm joined by Jacob MacIntrye to explore the complex world of construction; the challenges of keeping projects on time and budget, amidst supply chain and labor disruption; the importance of building stakeholder trust; and exactly how Quickbase can equip your team with real-time information to streamline processes, ensure compliance and improve communication. IN THIS EPISODE WE DISCUSS: [02.05] An introduction to Jacob, his background and experience in the construction industry. "With that job comes a lot of software… whether you like it or not – and a lot of folks don't like it!" [03.24] How Jacob discovered Quickbase, why he decided to join them, and his passion for combining his industry experience with Quickbase technology to help others. "Difficulties in the supply chain come down to difficulties in the communication – when you want to track pipe, what you're really wanting to do is track the information and communication between the parties." [08.56] From supply of materials to rising costs, a closer look at the challenges the construction industry is facing right now. [12.20] The impact of fines and compliance violations, and Jacob's thoughts on how the industry could start to better predict project delays. "The planners need better tools: a lot of times you'll find them just tracking things in spreadsheets. They've got their major systems but the only other thing they have are spreadsheets, so there's nothing in the middle to give that robust connection." [16.10] A closer look at Quickbase's Construction Management Software, what it does and how it helps to address key industry challenges. [19.47] The types of customer that Quickbase works with. "We've been around a long time, so we have owner-operators that have 10 employees, and we work with half of the fortune 100 - we have a huge range of customers that need that flexible middle." [21.41] The complexity of documentation and data management, and how Quickbase achieves the balance of being flexible, but also robust enough to house and manage complex, ever-changing data in a secure and easy to use way. "When people get nervous about where their data goes, I always remind them 'well, it's all going into Excel right now!' … People are taking data out of their ERP, dumping it into Excel and sharing it with people – that's not secure or governed in any way, but people seem to overlook that!" [25.11] Quickbase's approach to trust and collaboration, and the importance of building long-term relationships. [27.41] A customer case study detailing how Quickbase software was able to connect multiple stakeholders to achieve project success. [30.46] The next steps for working with Quickbase, or giving their software a try. [31.57] Jacob's thoughts on where he sees the most challenge and opportunity in the future, as the construction industry continues to grow. "The planning and sourcing of materials is only going to get more difficult – the pandemic gave us a window into how interconnected our world is and the big challenges there aren't over." [35.30] Jacob's key takeaway when it comes to the importance of connecting people, workflows and materials when it comes to project success. RESOURCES AND LINKS MENTIONED: Head over to Quickbase's website now to find out more and discover how they could help you too. You can also connect with Quickbase and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube. If you missed it, check out episode 1 of our Quickbase mini-series, in which Peter Rifkin takes a closer look at people: the workers on the front line of the industry right now; the challenges; the opportunities; and exactly how Quickbase can optimize and automate to connect people and workflow together. Check out our other podcasts HERE.

It's episode 20 of Blended: I'm joined by another fantastic panel of guests and we're talking about the business benefits of DEI. Previously on the show, we've talked to underrepresented groups and specific communities – whether it be women, people of color, trans folks – and, as part of our discussions, we've heard them passionately share their stories and illustrate why, of course, they're such an integral part of successful teams. So we thought it was time to really put a focus on that and dedicate a whole show to the importance of embracing DEI in your business. Today, our guests will be exploring what DEI means to them; sharing their own personal experiences; reflecting on issues such as creating safe spaces, ongoing education and authenticity; and discussing the importance of supplier diversity. IN THIS EPISODE WE DISCUSS: [00.49] Introductions to our Blended panelists. "DEI encompasses the relationship, philosophy and culture of acknowledging, embracing, supporting and accepting those of all racial, sexual, gender, religious and socio-economic backgrounds (among other differentiators)." Gennifer Shay – Senior Event Manager at S&P Global Asheley – Director of Customer Success at Flowspace Gennifer – Founder/Executive Director at TransNewYork Amani – Director Of Operations at Malao Logistics [06.41] The group discusses DEI: what it means; why it's important; the challenges; and real-life examples of who's doing it right and who's doing it wrong. "Companies that adapt their strategies and their policies around the different groups of people they have working in their organization and don't treat it just like a blanket initiative, and really get down into the details of who their people are and what challenges they face... that's when you can really look at whether your environment is inclusive or not." Shay Creating the right environment and culture Accepting people for who they are Representation Burden of tokenism Impact of Gen Z Education and training Budgets and investment Advocacy and mentorship Creating safe spaces Celebrating awareness days and months, and finding the right balance Intention and authenticity Consistency "It's not about just the [awareness] month – because I'm going to be black every single day, not just in February!" Asheley [01.10.21] The panel takes a closer look at both the obstacles and benefits of supplier diversity. Increasing customer demand for diversity Barriers for small businesses, eg extended payment terms, expensive tables at events etc Making it equitable [01.20.19] The group sum-up their learnings from today's discussion. "It's a way of living, it's a collective thing. If I want people to know my culture, I also need to show my culture… if I know my team isn't super aware, it's also my job to educate." Amani RESOURCES AND LINKS MENTIONED: You can connect with Shay, Asheley, Gennifer and Amani over on LinkedIn. If you found this episode interesting, you might enjoy Episode 1,What's In A Word or Episode 7, Equality vs Diversity: What's The Difference?. Check out our other podcasts HERE.

We are absolutely loving showcasing our incredible range of live shows! Last month, in episode 257, we put the spotlight on Action Items with Dyci Sfregola. Last week in episode 262, it was Mercado's turn with their show, First Things First. And, today, we're bringing you Coming In Hot, with Abby Baird. The industry is always changing, so what's in store for the next generation of supply chain professionals? Supply chain management student, Abby, brings her passion and enthusiasm for the future of supply chain every fourth Thursday at 12.30pm EST. In this episode, Abby is joined by special guest Lydia O'Neal, supply chain and logistics reporter at The Wall Street Journal, to talk all about the memefication of supply chain; how supply chain management is being shared; and the popularization of the industry. IN THIS EPISODE WE DISCUSS: [07.43] An introduction to special guest Lydia O'Neal, her background and how she transitioned to reporting on supply chain. [10.20] How Lydia came to write Sorry, the Global Supply Chain Ate My Homework, and her thoughts on the memefication of supply chain. "I've heard, anecdotally, that professors are seeing more interest from younger students, even in high school!" [13.23] How the memeifcation of supply chain, and the increase in supply chain content on social media, has impacted people and businesses. "Another effect of this has been the visibility of all the people, the workers in the warehouses, the truckers and on cargo ships, because it's previously been this invisible magic of your stuff getting to your door." [15.36] Lydia's reflections on whether the newfound popularity of supply chain in social media is actually helping to teach people what supply chain really is. [18.09] The value to be found in greater supply chain exposure and increased knowledge. "It's great to bring in a more diverse workforce, in management especially – I hear over and over again that this is the domain of old white guys… so to go on TikTok and find young women explaining it… it's great!" [20.12] How fresh supply chain content is moving away from jargon and a business-heavy approach towards making the topic fun and engaging. "The over-arching goal was to make it fun!" [22.29] How new supply chain content is reaching such a broad audience. "It's exploded and people have appropriated it into their own jokes." [25.42] The opportunity for businesses to use the memefication of supply chain to their advantage, particularly when it comes to customer expectation and experience. [29.41] Lydia's thoughts on whether increased memeification impacts supply chain professionals in their day-to-day roles. [31.39] What Lydia has learned, what excites her about supply chain and her future. RESOURCES AND LINKS MENTIONED: You can connect with Abby or Lydia over on LinkedIn, or check out Lydia's article, Sorry, the Global Supply Chain Ate My Homework. You can find previous episodes of Coming In Hot with Abby Baird over on YouTube, on our live show page, or you can check out other Let's Talk Supply Chain podcasts HERE.

This is the second episode of our mini-series in partnership with Quickbase. Last week in Episode 1, I was joined by Peter Rifken to take a closer look at people. We talked about the workers on the front line of the industry right now, the challenges, the opportunities, and exactly how Quickbase can optimize and automate to connect people and workflow together. Today, I'm joined by Alex Pederson to talk all about the solar industry. We'll be discussing the increasing importance of generating renewable energy sources, the challenges of ensuring efficiency and connectivity, while meeting high demand, the power of low-code development in complex industries, and exactly how Quickbase can centralize scattered workflows to help scale your operations quickly, safely and securely. IN THIS EPISODE WE DISCUSS: [01.46] An introduction to Alex, his background and role at Quickbase. "I ran into Quickbase… and it blew my mind – how customizable it was, how flexible the platform was and what you could do with it." [03.05] A snapshot of the main challenges facing the solar industry right now. [05.23] The huge range of stakeholders involved in solar projects, how they have typically been connecting and the positive impact of collaboration and bridging those gaps. "Most of the time, customers are emailing an Excel doc back and forth, or even shooting text messages." [07.24] The popularity of Excel, and how we get people out of spreadsheets. "If you're using Excel, you're going to absolutely love using Quickbase – it's a very easy transition over and… you now have that ability to customize roles and permissions, governance, dashboards… everything that's important for you and your role." [11.03] A closer look at Quickbase's Solar Management Software, how the solution can benefit solar brands, and address their key challenges. "Wherever there are gaps in your current process, that's where Quickbase can fit in and be that agility layer." [14.09] Keeping on top of the moving parts in complex solar projects. "It really comes down to making sure you have the correct data... then you're able to start to see trends and make predictions." [17.00] How to better predict project delays, amidst industry-wide disruption, and improve communication. [18.05] The importance of control and custom solutions when it comes to efficiency and scaling at speed. "If you think about needing a software that fits for your project, or fitting your projects in to a software, there's a difference between the two." [19.00] How Quickbase software has helped customers save weeks on their installation times, and what we can learn from other countries, like Africa, that are running successful solar programs. [21.15] The sustainability trends to look out for, and the future of solar technology. [22.42] Alex's key takeaway around the importance of control when it comes to efficiency, productivity and simplifying complex processes. RESOURCES AND LINKS MENTIONED: Head over to Quickbase's website now to find out more and discover how they could help you too. You can also connect with Alex and Quickbase in order to keep up to date with the latest. Head to LinkedIn, Twitter, Facebook or YouTube. Check out our other podcasts HERE.

Today we're featuring one of our amazing live shows on Let's Talk Supply Chain. Last month in episode 257, we put the spotlight on Action Items with Dyci Sfregola and now it's the turn of First Things First with Mercado! We live in a consumer driven world. $2.5T worth of products are imported annually, representing 15% of U.S. GDP. It's time companies become fully connected to the people who make and move our products, and look for ways to improve the way we plan, buy, and move them around the world. Join Mercado CEO Rob Garrison and special guests every second Tuesday of the month at 12pm ET as they explore the future of the supply chain in 2022 and beyond. And this episode is all about the first, and last, mile. Rob is joined by special guest Edward Hertzman, Executive Vice President at Fairchild Media and Founder and President of Sourcing Journal, to talk all about ensuring you have a first mile strategy; the growing importance of traceability; building more equal supplier relationships; and the evolution of the modern first mile industry. IN THIS EPISODE WE DISCUSS: [06.16] The "fastest five" – from carrier profits to a furniture brand building its own vessel, Rob takes a look at five standout industry headlines. [11.59] An introduction to special guest Edward Hertzman, his background and how he came to found Sourcing Journal. [14.57] Rob and Edward discuss how, and why, the final mile has evolved so quickly, whilst the first mile has remained arguably static; Amazon's role in these changes; the importance of an integrated strategy; and the impact of COVID . "When you talk about the last mile, Amazon has completely changed the game… they made that part of the shopping experience." "We can no longer take our upstream, first mile relationships for granted and we need a strategy – it's not one or the other, it's the first mile, middle mile and last mile." [22.33] A closer look at sourcing, tier two and three suppliers and the importance of traceability. "We have a regulatory responsibility to make sure we know where our products are being made." [26.37] Edward's thoughts on whether the first mile is an opportunity for businesses to do some good, and better tackle their commitments to people and planet. "We need to think about how we can share risk – it can't just be that the retailers win and the factories lose." [31.57] Rob's reflections on the 'modern first mile industry.' "We're due for the next evolution of this industry." RESOURCES AND LINKS MENTIONED: Head over to Mercado's website now to find out more and discover how they could help you. You can also connect with Mercado and keep up to date with the latest over on LinkedIn, or you can connect with Rob. Discover trending industry news over on Sourcing Journal's website, or connect with Edward over on LinkedIn. You can find previous episodes of First Things First with Mercado over on the live show page, or you can check out other Let's Talk Supply Chain podcasts HERE.

This is the first episode in our brand new four-part mini-series in partnership with Quickbase. Quickbase helps customers see, connect and control complex projects that reshape our world. Whether it's raising a skyscraper or coordinating vaccine rollouts, the no-code software platform allows business users to custom-fit solutions to the way they work – using information from across the systems they already have. Today in Episode 1, See, we'll be taking a closer look at people: the workers on the front line of the industry right now; the challenges; the opportunities; and exactly how Quickbase can optimize and automate to connect people and workflow together. IN THIS EPISODE WE DISCUSS: [02.01] A reminder of who Quickbase are and what they do; and an update on what's changed since they were last on the show. [04.01] From labor shortages to staff retention, the main challenges that businesses are facing when it comes to front-line workers, and how those challenges have changed from just a couple of years ago. "Frontline workers are having challenges, and the folks that are trying to hire, retain, train and continuously upskill those workers are also having a huge challenge… COVID has put a huge spotlight on the need to improve some of the processes that are touching turnover." [06.51] Compliance, how job site safety has changed dramatically since COVID, and the key priorities in the area right now. "COVID has thrown a shocker at all of us and said 'hey, you need to be able to adapt to rules, regulations and requirements that never existed' – and you may not have a tool to track these 10 new requirements, or capture the information you didn't capture before." [10.14] Connectivity, and why it's so important to change the way we think about data in order to get our teams out of Excel. "People will always gravitate towards the path of least resistance to solve their problems." [13.50] A closer look at the Quickbase software, and how it's designed with front-line workers in mind. "The challenge we see most often is that no team is exactly like the last one… they really need a combination of technology that is safe, secure and robust, but can then be moulded like Play Doh for the front line environment, that allows for both starting fast, and then scaling." [17.45] Peter's reflections around automation, how to get the most out of it, and how that works with Quickbase. "It's dangerous to want to jump full steam ahead into automation… it needs to be coupled with strategy." [23.31] Process improvement, and how you can achieve a healthy full circle model built around Quickbase. "Momentum is what starts to change culture." [29.22] The impact on your business and bottom line when you successfully pull the threads of good data, transparency, collaboration and process improvement together. [32.44] A case study looking at how Quickbase helped a key customer to bridge systems and achieve connectivity and visibility, without impacting legacy systems. [36.17] What businesses need to consider and prioritize when it comes to people, and the changes we can expect to see from Quickbase in the future. "As a business, are you stepping back to reassess how work can be done in a post COVID time?" RESOURCES AND LINKS MENTIONED: Head over to Quickbase's website now to find out more and discover how they could help you too. You can also connect with Quickbase and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube. If you want to dive deeper into what Quickbase is all about, why not listen to episode 224, where Peter Rifken, Principal Solutions Consultant at Quickbase, chats all about the company: what they do; the importance of operational agility; and the power to be found in unlocking the potential of your people. You can also read Peter's blog, where he talks about how to eliminate disconnected teams and increase supply chain visibility. Check out our other podcasts HERE.

In today's episode of Women In Supply Chain, I'm joined by experienced and strategic logistics operations professional, Maggie Petrovic. A business and communications graduate, Maggie honed her skills at global third-party logistics provider Coyote Logistics, gaining deep knowledge and experience across operations, sales, strategy and customer experience. As a leader at Emerge, she's helping to save shippers time and money by operationalizing game-changing products. Today Maggie will be talking to us about her career so far; her talent for operations strategy; the excitement of start-up culture; and Mom guilt. Plus, she'll be sharing her experiences as a woman in the industry, as well as her words of advice for all of the women following in her footsteps. SHOW SPONSOR: This Women in Supply Chain feature was made possible by our sponsor, Emerge. As a company focused on empowering and growing meaningful supply chain relationships, Emerge is proud to sponsor Women in Supply Chain. Through its freight procurement platform, Emerge offers solutions that enhance the spot and contract procurement process, enabling shippers and carriers to make more strategic decisions. IN THIS EPISODE WE DISCUSS: [06.24] Maggie's background, her field hockey college scholarship, and her reflections on how a sporting mindset correlates so well with business, and supply chain. [14.02] How Maggie went from a Business and Communications degree to a successful career in supply chain. "It sounded interesting… it was an industry that was growing after the recession and not shrinking… I got an offer from Coyote Logistics, and never looked back!" [16.32] Maggie's time at Coyote Logistics, learning on the job, and the experience she gained from having a 'just say yes' mentality. "When I think about the roles and opportunities that stick out, it was really just me saying yes to anything and everything that was going to give me an opportunity to learn more and put me out of my comfort zone." [18.28] Maggie's experience of living and working in Europe, and what she learned. [21.15] Maggie's role as Vice President of Strategic Initiatives at Emerge. "I truly believe that what we're doing at Emerge is game changing – we're building products that the industry really needs" [22.12] The impact of COVID on procurement, and the resulting trends and learnings. [24.02] Maggie's experience of Mom guilt, and how she balances work and motherhood. "I certainly had Mom guilt going back to work after maternity leave. I thought: 'my baby is so small, how can I leave her all day'? and that was so hard." [26.39] Why Maggie loves the culture and benefits that come from working in a start-up, and her experiences, as a woman, of working in those environments. "Start-ups can be extremely lucrative and awesome opportunities for everyone. At a start-up, you have better access to having a seat at the table, having your voice heard and ideas implemented." [29.30] How saying yes and trying something new in business helped Maggie to find her voice and grow in confidence. [31.35] Maggie's work ethic, the difference between advocates and mentors and why it's important to have both. [34.16] What the future holds for Maggie, and for Emerge. [34.53] Maggie's words of advice for all of the women following in her footsteps. RESOURCES AND LINKS MENTIONED: You can connect with Maggie over on LinkedIn. If you enjoyed finding out more about female leaders at Emerge, why not check out episode 255, where I'm joined by Mardi Tegmeyer, Customer Success Manager at Emerge. And if you're interested in hearing more about balancing motherhood with a successful career - and why we need to talk about it - head over to episode 234 to hear what Anne Robinson has to say. Check out our other podcasts HERE.

Today I'm joined by Prompt, a customer-focused logistics software business who are on a mission to unlock your digitization and automation potential – to drive cost savings and revenue improvements – without changing your underlying software platforms. Prompt helps supply chain companies to easily expand the functionality of their Transportation Management Systems without changing or replacing any of their existing software. As the only logistics technology company with all the major global data privacy and security certifications, Prompt work with more than a third of the top 25 freight forwarders, providing visibility, automation, and payment processing solutions that all safely and seamlessly connect back to their system, or systems, of choice. Today Kai Timmermann, Chief Operating Officer at Prompt, joins me to chat all about the company: what they do; the biggest challenges in logistics today; putting customers at the core of their solutions; and the importance of visibility and data integration to the future of logistics. IN THIS EPISODE WE DISCUSS: [07.06] Prompt's origin story, and how Rob and Kai's background with Lading and CargoWise led them to develop this new software-based brand. "We're about orienting for real outcomes – we're not excited by jargon… we just want to get the job done." [10.38] An overview of Prompt – what they do, and how they help their customers. "For users, we're about moving time and attention… and from a management perspective, they benefit from that users time and attention, but now they also have process consistency." [12.12] From managing talent to process inefficiency, a look at some of the key challenges Prompt's customers are facing right now. "To win the talent war – which is a big deal these days – you want to get people out of that menial work." [15.49] A closer look at Prompt's Automation solution: what it does, how can it help, the benefits – and Kai's thoughts on the rising importance of automation within supply chain technology. [19.09] What visibility means to Prompt, and how their business intelligence solutions can help to address core inefficiencies. "There are a million people doing it, and visibility can be used to describe a huge span of things… when we talk about our Prompt visibility tool, it's about better data and access to the information inside a company's ERP." [22.02] Prompt's two-sided integration, how it helps to facilitate improved visibility, and how they work to expand a company's TMS without impacting their existing software. [25.54] A closer look at Prompt's evolving Payments solution. [26.46] Kai's reflections on why we should be paying so much attention to issues like visibility and data integration; the difference it's going to make, both on a business and on an industry level; and Kai's predictions for when global logistics is finally going to return to normal. "Logistics technology has gotten so fragmented… our customers have invested heavily in freight management systems and they've got a strategic imperative to close the gap with digital freight forwarders – so we're trying to provide the capabilities to close that gap." [29.44] Why successful implementation is on an equal footing to the technology itself, and why customers are so important to Prompt. [32.01] The ideal client for Prompt. [32.53] Two key case studies, illustrating how Prompt Automate helped one customer to reduce a proposed integration time of five months down to three to four weeks, and another customer benefit from financial savings of around 40%, on average. [35.41] The future for Prompt. RESOURCES AND LINKS MENTIONED: Head over to Prompt's website now to find out more and discover how they could help you too. You can also connect with Prompt and keep up to date with the latest over on LinkedIn, or you can connect with Kai on LinkedIn. Check out our other podcasts HERE.

It's episode 19 of Blended: I'm joined by another amazing panel of guests and we're talking about sexual harassment. It's another tough subject because the reality is, so many people, particularly women, have a story. And we need to tell those stories if we're going to expose just how prevalent this problem is. Today, our guests will be discussing exactly what sexual harassment means and where and when it happens; sharing their own personal experiences; reflecting on the differences between harassment and assault; and the panel will be sharing their advice for tackling the issue and creating safer workplaces. IN THIS EPISODE WE DISCUSS: [01.37] Introductions to our Blended panellists. "Young adults and children need to learn about boundaries: what they mean, how to uphold them and how to resolve a conflict around them." Christina Kristy – President and Owner at Knichel Logistics Carl – CEO at Carl Shawn Watkins Consulting, LLC Christina – Writer Charlene – Website Architect & Full-Stack Web Developer Nathalie – Customer Success Manager of Enterprise Partnerships at Calm "There's been a clash of generational understanding and generational behaviour." Charlene [06.15] The group discuss the basics around sexual harassment: what it means, where and how it can happen, the behaviors it can include and the difference between sexual harassment and sexual assault. "It's not about sexual desire… it's the power that's yielded through that harassment." Carl Mindset and intent Language matters Generational clash Mocking or discrimination around a person's sexuality Gender stereotypes Power plays The danger of anonymity online Blurred lines between the workplace and online/social media Move from acceptable to accessible Confrontation and boundaries Remote working inviting harassment into your home / violating a safe space (Men's) sense of entitlement Men choosing not to put themselves in a compromised position "When you think about what predated ideas about what sexual harassment would be defined as, it also came with these predisposed character traits. " Nathalie [55.14] The panel share their own personal experiences of sexual harassment, and the impact of those experiences. "It's the translation from that Mad Men era where everything was pictured as acceptable to now where everything is accessible… now the attitude has met the opportunity." Carl Carl's experience of child molestation by an uncle; how he used imagination, creativity and learning as a release; and the alcoholism and suicidal ideations that followed, before he translated that pain to power Kristy's experience of dropping out of college because of an attempted sexual assault, of inappropriate behavior by a client and multiple sexual advances at an industry event The lasting impact of abuse and how it links to how you identify as a person Nathalie's experience of subtle and manipulative harassment in the workplace Allyship and advocacy The importance of documenting incidents Christina's experience of a group sexual assault as a teenager, sexual harassment in multiple workplaces and how a man, who she believed to be a good friend, offered to be her sugar daddy Triggering behaviors and re-traumatisation for victims Charlene's experience of receiving unwanted messages and intimate photographs Leadership obstacles "As soon as my relationship status changed, I became a target for that sense of entitlement." Christina [01.29.54] The group share their suggestions for solutions and sum-up their learnings from today's discussion. "Know your company's policy in the workplace, and don't be afraid to speak." Kristy RESOURCES AND LINKS MENTIONED: You can connect with Kristy, Carl, Christina, Charlene and Nathalie over on LinkedIn. If you found this epsiode interetsing, you might enjoy Episode 3, The Gender Equation or Episode 18, The Reality of Workplace Discrimination. Check out our Let's Talk Supply Chain podcasts HERE.

Today we're shaking things up and, instead of our usual guest interview, we're featuring one of our fantastic new live shows on Let's Talk Supply Chain – Action Items with Dyci Sfregola. Each month Dyci, CEO of New Gen Architects, is joined by a special guest to discuss key issues in the post-COVID supply chain; actionable steps businesses can take to prepare for scalability; and how to leverage supply chain technology and process redesign to upskill or reskill teams to provide meaningful, purposeful work for their employees while improving the bottom line. And this episode is all about stability and supply chain – two words that we don't see together very often! But Dyci has a few key action items up her sleeve to do just that – to ensure supply stability to support demand plan. Dyci is joined by special guest Atia Yarbrough, Director of Demand and Supply Planning at Mason Dixie Foods, to talk all about sales and operations planning, the importance of dual sourcing, how to reduce uncertainty, start-up funding, customer relationships and more. IN THIS EPISODE WE DISCUSS: [08.21] Atia's journey to Mason Dixie Foods. [10.41] Atia's experience of S&OP's in large enterprises, and how that compares to Dyci's experience of small businesses. "We have a very cross functional process where we have supply chain, planning, sales and finance engaged and we're working monthly… if you're looking at it from a yearly standpoint, you're a little too late." [14.20] How Mason Dixie established a robust S&OP process as a small business, and Atia's advice on how others can get started. "First you have to have people on board – change is hard, process change is extremely hard." [18.07] An idea of the time and allocation of resources required when fulfilling a successful S&OP process. [21.21] Some of the key technologies used in sales and operations planning. [23.46] The importance of dual sourcing. "Customers want what they want, when they want it.. so dual sourcing is an integral part of the S&OP process." [26.51] Audience question: any tips on how to measure ESG impacts in the S&OP process? [28.58] Finding the right partners. [33.25] Translating your sales and operations planning into weekly or daily S&OE's, and determining the key KPI's to measure that execution. "You can have that S&OP process, but you really have to have that actionable plan to show a result every day – whether it's a good result, or a bad one." [37.10] How external partners are a part of the S&OP process, and how to extract and utilize their data. "Really organizing the data, and everybody owning their part to bring the model together, I think that's key – because you don't want death by Excel! [41.53] Accountability, leadership and culture. [45.20] This month's Action Item – questions to ask yourself to understand if you're running a true S&OP process. RESOURCES AND LINKS MENTIONED: You can find previous episodes of Action Items with Dyci Sfregola over on the live show page, or you can check out other Let's Talk Supply Chain podcasts HERE. You can find out more about Atia over on LinkedIn.

Today I'm joined WorkStep, a people-focused provider of hiring and retention technology for supply chain teams. WorkStep is the market-leading provider of Frontline Workforce Retention solutions, purpose-built for the modern supply chain. With customers including manufacturing, warehousing, retail distribution, and transportation employers across North America, WorkStep solutions provide HR, operations, finance, and c-suite executives with what they need to hire frontline workers, engage them throughout their employment journey, and seamlessly act on critical insights to drive organizational change and ultimately reduce turnover. Today Dan Johnston, Co-founder & CEO at WorkStep, joins me to chat all about the company: what they do; the ins and outs of hiring and retention; the truth behind the current 'talent shortages'; and the upcoming workforce trends to look out for. IN THIS EPISODE WE DISCUSS: [07.03] Dan's founder story, and how his experience as an 'Entrepreneur in Residence' gave him the time to reflect on his previous role as a warehouse manager and how he could innovate to solve some of the problems he saw there. "I'd seen just how detrimental the temp staffing model was… just how challenging a constant rotating door of frontline workforce turnover was to every level of an operation." [10.47] How Dan's previous education technology businesses led him to found a business in supply chain staffing. "When we started WorkStep, we thought of this as really a matching problem – supply and demand. And what we realized over time, is that it's much more than that. It's more than just matching an available worker to an available job." [14.16] An overview of WorkStep – what they do, and how they help their customers. [17.04] From talent shortages to new ways of working, a look at some of the key challenges happening in staffing right now. "A lot has changed in the last two years, but actually a lot of these trends were already underway." [19.57] WorkStep's employer solution for hiring new staff – how it works, the benefits and the power of data and automation. [22.37] WorkStep's employer solution for staff retention, why retention is so important and the huge impact it has on both a company's top and bottom lines. "We're talking about hundreds of millions of dollars in turnover spend that these large logistics and manufacturing companies are incurring every year – so this is a very important bottom line problem." [26.14] Why WorkStep is the best solution for job seekers. [29.22] The importance of diversity and inclusion in the workplace, and how WorkStep's solution can help aid your DEI strategy. [33.15] The ideal client for WorkStep. [35.41] A closer look at WorkStep's competitive pricing model. [37.16] A case study, showing how WorkStep helped a 3PL achieve an 18% decrease in overall staff turnover, and a 36% decrease in new hire turnover, resulting in significant savings to the customer's bottom line. [40.07] The future for WorkStep. "Our goal is really to make the front line a better place to work… we help workers improve their jobs, so they can live a better life." RESOURCES AND LINKS MENTIONED: Head over to WorkStep's website now to find out more and discover how they could help you too. You can also connect with WorkStep and keep up to date with the latest over on LinkedIn, or you can connect with Dan on LinkedIn. Check out our other podcasts HERE.

In today's episode of Women In Supply Chain, I'm joined by Mardi Tegmeyer: a passionately customer-focused supply chain leader. An experienced logistics professional, Mardi's knowledge and experience covers sales, operations, account management and customer success. As a leader at Emerge, she's helping to reinvent freight procurement by putting customers firmly front and center. Today Mardi will be talking to us about her career so far; her passion for customer success; and the importance of collaboration and inclusion within supply chain. Plus, she'll be sharing her experiences as a woman in the industry, as well as her words of advice for all of the women following in her footsteps. SHOW SPONSOR: This Women in Supply Chain feature was made possible by our sponsor, Emerge. As a company focused on empowering and growing meaningful supply chain relationships, Emerge is proud to sponsor Women in Supply Chain. Through its freight procurement platform, Emerge offers solutions that enhance the spot and contract procurement process, enabling shippers and carriers to make more strategic decisions. IN THIS EPISODE WE DISCUSS: [07.36] Mardi's background, and the journey that led her to a career in supply chain and customer experience. "I was the receptionist to start… and then a month later, I was the customer service manager! And from that point, taking care of customers was my niche." [12.06] Mardi's experience at Garrett Popcorn, her incredible accomplishments there and the power of learning on the job. "I was in a little over my head – I was figuring it out as I went, making relationships, building trust… It was an adventure!" [15.37] Mardi's reflections on young people and supply chain, the balance between learning and experience and what the next generation of supply chain professionals bring to the table. "There's no right or wrong way to solve challenges in this industry." [18.07] Mardi's role as Customer Success Manager at Emerge. "Every day is different - I do love that about this job - I can come in and solve different problems… and there's lots of disruptions going on, especially now." [19.58] A closer look at Emerge's supportive culture and approach to diversity and inclusion. [21.31] The importance of customer success, building strong relationships and how it differentiates you in the marketplace. [24.16] The role of collaboration, how it ties business together and impacts the overall success of customer experience. "Customers want to see that we're, internally, collaborating and that their information isn't getting lost in the shuffle." [26.50] Mardi's experiences as a woman in a largely male-dominated industry. "Ultimately, I think we teach people how to treat us – and I think hard work pays off." [29.20] Mardi's thoughts on mentorship and the college professor that helped to launch her journey. [30.50] What the future holds for Mardi. [31.39] Mardi's words of advice for all of the women out there. "I would love to empower everyone, if I could, to have that big voice, to speak up – and don't be worried about how you're perceived as a result." RESOURCES AND LINKS MENTIONED: You can connect with Mardi over on LinkedIn. If you want to find out more about Emerge, check out episode 243, where George Abernathy joins me to chat all about the company: what they do; bringing accountability to logistics; and why it's so important to bring all industry players together to build positive and mutually beneficial networks. Why not also head over to Debra Phillips' (Marketing Manager at Emerge) blog to hear her thoughts on whether consumers are finally growing tired of supply chain shortages and rising costs. Check out our other podcasts HERE.

Today I'm joined by Zenov BPO, a customer-centric and results-driven outsourcing business, who are laser-focused on solving their clients' toughest challenges through their range of expert services. Zenov are dedicated to ensuring efficiency in their customers back office operations, and to delivering the best savings, by providing unmatched services in strategy, technology and operations. With expertise across industries and most business functions, they deliver transformational outcomes for a demanding new digital world. Today Joseph Wilson, Senior Director & Partner at Zenov BPO, joins me to chat all about the company: what they do; the role of outsourcing in contemporary business; and the importance of a customer-focused approach. IN THIS EPISODE WE DISCUSS: [07.23] An overview of Zenov BPO – what they do, and how they help their customers. "A lot of organizations hit that hump, where they can't grow exponentially… so we're saying 'how can we help these organizations climb and reach their pinnacle?'" [09.29] From accounting to supply chain management, a closer look at Zenov's range of services. "A lot of companies are still working on Excel… so we take all that information and compile it into a dashboard so they can have the data to drive the business, to make decisions that are agile but also meet and exceed expectations." [11.49] How Zenov work with their customers to build a bespoke support package that best addresses their challenges. "We take KPI's… and get organizations to start thinking differently." [16.49] How, and why, Zenov work as an extension of their customers internal teams. [18.28] The most common objections from potential customers when it comes to embracing outsourcing. "One of the biggest hesitations, prior to COVID, was 'the back office is going to take my job!' But we're not taking your job, we're supporting... allowing you to do the value add work." [22.47] Zenov's North American office and executive staff, why that's important and the benefits it brings to their customer base. [25.48] The importance of a customer-focused approach and why it's a growing trend. "We look to be an extension of their business… and if they're not growing, and they're going out of business, so are we. So we look at it as if it's our own family-run business." [27.09] The impact of COVID on the workplace and the unexpected positives. [29.02] The trend towards increased outsourcing, and the current challenges – and potential – within the talent pool. [32.59] The ideal customer for Zenov BPO. [34.23] A case study detailing how Zenov helped to improve response time and customer satisfaction for a key client, resulting in an increased profit margin of 30-40%. [37.35] The future for Zenov BPO. RESOURCES AND LINKS MENTIONED: Head over to Zenov BPO's website now to find out more and discover how they could help you too. You can also connect with Zenov BPO and keep up to date with the latest over on LinkedIn, Twitter, Instagram or Facebook, or you can connect with Joseph on LinkedIn. Check out our other podcasts HERE.

Today I'm joined by Motion2AI, an exciting and innovative tech company offering machine-learned solutions for warehouse mobility operations, covering monitoring, dispatch, safety, and autonomy integration. Founded in 2018, Motion2AI is a fast-growing start-up providing intelligent solutions for warehouse efficiency and safety. It offers AI platforms for warehouse mobility fleets (such as forklifts, carts or robots) by providing services of safety, monitoring, optimization, and autonomy. And the ecosystem supports manned labor and robots seamlessly, providing practical and scalable solutions for warehouse operations. Today Byungsoo Kim, Founder & CEO at Motion2AI, joins me to chat all about the company: what they do; the benefits to be found in harnessing the power of AI within operations; and the relationship between people and technology. IN THIS EPISODE WE DISCUSS: [07.00] Byungsoo's background and how he came to found Motion2AI. "Not every warehouse is taking advantage of that new technology and I'm happy that, with Motion2AI, I can support that." [09.00] Byungsoo's experience as a start-up, and Motion2AI's impressive growth in a short space of time. "There's no secret… we have good technology, and we're working with excellent customers!" [10.24] An overview of Motion2AI – what they do, and how they help their customers. [12.19] The three core challenges that Motion2AI customers are currently facing in their warehouses. "The size of these warehouses is a big challenge… so communicating and collaborating between those different units is a challenge, too." [13.52] A closer look at the four core products that make up Motion2AI's MotionFMS Fleet Management Service, and why they all look to solve one key over-arching problem. [20.19] The speed, ease and comparatively low cost of integration and implementation with the wireless Motion2AI systems. [22.31] The importance of visibility. "Visibility is really important for warehouse operation… especially in productivity and safety." [23.43] Byungsoo's reflections on AI, from the relationship between people and technology – and how Motion2AI are pulling everything together – to a comparison between AI innovation and the Industrial Revolution. "Our solution is saving their time… it's automating many of those tedious tasks and helping the staff spend their time on more valuable tasks." [28.29] The ideal customer for Motion2AI. [29.30] A glimpse into the time and cost savings customers can expect by working with Motion2AI. [31.23] The future for Motion2AI. RESOURCES AND LINKS MENTIONED: Head over to Motion2AI's website now to find out more and discover how they could help you too. You can also connect with Motion2AI and keep up to date with the latest over on LinkedIn or Facebook, or you can connect with Byungsoo on LinkedIn. Check out our other podcasts HERE.

It's episode 18 of Blended: I'm joined by another amazing panel of guests and we're talking about workplace discrimination. It's a sensitive subject: something that a lot of people have actually experienced, but not something we like to talk much about. So, of course, it's a topic we want to tackle head on! Today, our guests will be discussing exactly what discrimination means and why it happens; sharing their own personal experiences; reflecting on the differences between discrimination, micro-aggressions, victimization and bullying; and the panel will be sharing their advice for creating more supportive and inclusive workplaces.

Today I'm joined by R2 Logistics, an award-winning third-party logistics provider offering industry-leading supply chain management services to shippers of all sizes. Founded in 2007, R2 Logistics is a global provider of market-leading transportation services and logistics solutions. As a third-party logistics company, it provides access to thousands of transportation providers and has the capacity to resolve all of your shipping needs. Backed by game-changing technology and its culture for reliable service and relentless passion, R2 Logistics has built a strong reputation as an industry leader. Today Frank Dreischarf, Vice President of Supply Chain Solutions at R2 Logistics, joins me to chat all about the company: what they do; overcoming challenges in the midst of disruption; and the importance of collaboration and visibility in supply chain. IN THIS EPISODE WE DISCUSS: [08.28] R2 Logistics' background and how they've evolved into the company they are today. "That expedite mentality, that sense of urgency, is part of our organizational DNA." [11.29] A closer look at the R2 Logistics transportation management system, its features and the benefits. [14.10] From expedited to intermodal, a look at R2 Logistics' full suite of services for shippers. "I like to say that we're in the 'headache elimination' business. Our job is to work with our strategic customers, figure out what their needs are, anticipate those needs (sometimes before they even know that they have them) and come up with solutions." [15.08] The importance of transparency and why R2 Logistics partner with industry-leading tech providers to offer the highest level of visibility. [17.12] The R2 Logistics carrier offering. [19.13] A closer look at the platform itself, and its user-friendly interface. "Everything, from the interface to how the customer interacts with the system, is designed to make it as easy as possible." [21.23] The speed and ease of an R2 Logistics implementation, and the on-boarding audits that help new customers ensure they have the best prices and achieve the most value from the process. "We're able to add a lot of value to customers that are in that mid-small size range… because companies of that size just don't have the economic resources to hire the professionals necessary to adequately manage that transportation spend." [26.50] The R2 Way, and why this unique set of principles sets them apart. [30.05] From the importance of surety of supply to a new appreciation for collaboration, Frank's reflections on the state of the industry right now, and the key trends and learnings coming out of it. "People are starting to realize that relationships matter, collaboration matters. Those customers or shippers out there that have forever viewed their relationships with their transportation providers as tactical, rather than strategic, are suffering right now." [34.30] The ideal customer for R2 Logistics. [36.22] A case study detailing how R2 Logistics was able to help a key customer quickly integrate new acquisitions into their network and reduce transportation costs by 15%. [38.27] The future for R2 Logistics. RESOURCES AND LINKS MENTIONED: Head over to R2 Logistics' website now to find out more and discover how they could help you too. You can also connect with R2 Logistics and keep up to date with the latest over on LinkedIn, Facebook, Instagram, YouTube or Twitter, or you can connect with Frank on LinkedIn. Check out our other podcasts HERE.

In today's episode of Women In Supply Chain, I'm joined by Mary McNelly: industry powerhouse and logistics and supply chain expert for leading global shoe brand, Crocs. An experienced and talented leader, Mary's knowledge and experience covers all aspects of logistics and supply chain. In her 13 year career with leading retailer Crocs, Mary has risen through the ranks to become the Senior Director of Global Logistics & Supply Chain Network Design. Today Mary will be talking to us about her career so far; her passion for logistics; and the role of innovation, automation and agility amidst major disruption. Plus, she'll be sharing her experiences as a woman in the industry, as well as her words of advice for all of the women following in her footsteps. SHOW SPONSOR: This Women in Supply Chain feature was made possible by our sponsor, Emerge. As a company focused on empowering and growing meaningful supply chain relationships, Emerge is proud to sponsor Women in Supply Chain. Through its freight procurement platform, Emerge offers solutions that enhance the spot and contract procurement process, enabling shippers and carriers to make more strategic decisions. IN THIS EPISODE WE DISCUSS: [06.06] Mary's background, and the journey that led her to a career in supply chain. "For the people who are interested, but don't really know – jump in and just start…. If you're true to yourself you'll find it, because there's something for everyone in supply chain." [09.32] A closer look at Mary's current role as senior director of global logistics and supply chain network design at Crocs, the challenges and the triumphs. "Logistics in the last three years has really proven to be incredibly enabling or disabling, if you don't think forward and have the right relationships and strategy." [12.34] Mary's steady career progression throughout her 13 years with Crocs, and what she loves so much about the brand. [14.32] Mary's experience of disruption as a director of a global brand during a pandemic, and the different proactive ways in which Crocs responded. "I love logistics, supply chain and problem-solving – and what's more important, is we're creating history in supply chain right now." [18.23] Mary's innovative, strategic and agile approach to leadership, and how more businesses across the industry can better nurture that kind of mindset. [21.03] The importance of sustainability and social responsibility, and a closer look at Crocs philanthropy division. [24.15] Mary's experiences as a woman in a male-dominated industry. "I'm so proud to be able to say that the majority of our C Suite at Crocs are all women… it's been a real goal within Crocs to continue to elevate women." [29.23] Mary's reflections on the best way to engage in mentorship. "If you're thinking you need to lean out and ask somebody for mentorship, think about what you're really asking for and be really focused on that." [31.40] The small, consistent steps throughout her career that helped Mary to find her voice as a supply chain leader. [35.15] What the future holds for Mary. [36.55] Mary's words of advice for all of the women following in her footsteps. "You can choose to see all of the men in the room, and get overwhelmed – or you can choose to see all of the amazing women in the room, get motivated, go and stand next to them and be a part of that. And that was a transformational moment for me." RESOURCES AND LINKS MENTIONED: You can connect with Mary over on LinkedIn. Check out our other podcasts HERE.