Let's Talk Supply Chain

Today I'm thrilled to be joined by Throughput Inc., a company who believe that when operations, business and investors run smoother, workers, communities, society and the environment benefit – a truly refreshing approach. And with Throughput software, your business benefits from a single source of truth to take accurate data-driven decisions and drive sustainable growth and profitability. Striving to create resilient and unifying supply chains, Throughput's holistic and insight-driven software unlocks operations agility and efficiency, to meet unpredictable customer demands, while creating uninterrupted flow of materials through supply chain networks. Today Ali Raza, founder and CEO at Throughput Inc., joins me to chat all about exactly what Throughput does, the importance of visibility, harnessing the power of AI and the future of effective supply chains. IN THIS EPISODE WE DISCUSS: [07.25] Ali's background and his journey across industries and countries to eventually found Throughput. "We can prepare better, by having a more global perspective." [10.13] A closer look at Throughput: its foundations, what it does and how it helps its customers. "Why don't we have technologies today that help us get into the analytics on the operations side to make the right decisions, and scale it?" [18.26] Ali's reflections on visibility and what it means to Throughput, and to supply chain as a whole. "Everyone's connecting all the data and saying 'look at the visibility, now you can see everything' – but visibility isn't the same thing as flow." [24.09] How Throughput software 'puts global industrial operations on autopilot.' "Most businesses make or move stuff so ultimately there's an output problem, a demand problem and a financial problem. And if you can tie all three of those together and run it in synchrony, you have an autopilot system." [26.10] Throughput's recent classification as a 'top 10 highly disruptive supply chain start-up' and why innovation comes from real-world experience and problems, not just from new technology. [29.57] A closer look at Throughput's ideal client. [33.10] A key case study and exactly how Throughput's software helps its customers. "When you have better material flow, you unlock hidden capacity." [36.23] The future for Throughput and Ali's predictions for what the next few years might hold for the industry. RESOURCES AND LINKS MENTIONED: Head over to Throughput's website now to find out more and discover how they could help you too. You can also connect with Throughput and keep up to date with the latest over on LinkedIn, Facebook and Twitter. Check out our other podcasts HERE.

Welcome to a very special episode of Let's Talk Supply Chain! Today's host is Jonathan Kempe, the CEO & Founder of Verifai, an Australian company with a global presence, that uses technology to increase supply chain security, visibility and transparency. And his esteemed guest is: Sarah Barnes-Humphrey! Sarah is not only the founder and host of Let's Talk Supply Chain. She is also the co-founder and CEO of new technology start-up, Shipz Inc. Shipz is an award-wining freight marketplace that is working to simplify the complexity often found in logistics; the platform closes the gap between shippers and forwarders, creating an accessible, affordable and hassle-free logistics solution for all. Today Sarah tells Jonathan all about her background, how she came to found Shipz, all the positives the platform is bringing to the market and what the future might bring for international shipping. IN THIS EPISODE WE DISCUSS: [05.29] An introduction to Sarah and what she loves about international shipping. [07.08] Sarah's journey in supply chain and how she came to found Shipz. [12.42] A closer look at exactly what Shipz does, and the problems it solves for both mid-market shippers and freight providers. "For a shipper, it takes 101 hours, 40 emails and 20 phone calls just to get a shipment quoted and booked." [19.19] How collaboration, visibility, sustainability and data form part of the long-term Shipz roadmap. "Collaboration is the future of business – and it's at the forefront of everything I do. Winning together is my philosophy." [21.42] Sarah's reflections on launching Shipz against the backdrop of the pandemic. "You have to try, you have to test, you have to see what's going to stick with the customer – from marketing messages to product." [26.21] The role that platforms like Shipz can play in minimizing disruption and bringing efficiencies to day-to-day business. "In some tech, we're actually getting ahead of our customers: we've got to meet them where they are. We've got to take what they're doing and make it easier for them." [30.10] A profile of Shipz' ideal customer. [31.30] How the Shipz features are laser-targeted to customer needs, and the positive feedback Sarah has seen so far. [37.06] Sarah's reflections on what the next few years will hold for supply chain and international shipping. [41.15] Why Shipz is a signatory of the Neptune Declaration, and the importance of paying attention to industry welfare issues. [44.16] The future for Shipz. "We're going to continue to listen to our customers, and build features based on their feedback." RESOURCES AND LINKS MENTIONED: Head over to Shipz' website to find out more and sign up for a FREE trial now. There are lots of ways you can connect with Shipz, to find out what the team are up to: follow Shipz on Facebook, Twitter, Instagram and LinkedIn. Check out our other podcasts HERE.

Today I'm super excited to welcome TopRank Marketing, a business that has earned a reputation as a first-choice digital marketing agency for major brands including McKesson, Dell and LinkedIn. Serving companies in the B2B technology, healthcare and servtopices industries, as well as B2C companies operating online, over the past 20 years they've developed some tried and tested insights and methodologies for tackling the most difficult digital marketing and PR challenges. Established back in 2001, TopRank's talented team of smart, creative and results-focused digital marketing professionals, work alongside their clients to achieve common goals and solve business challenges. Through a combination of content marketing, SEO, influencer marketing and social media marketing expertise, they deliver impressive results. Today Susan Misukanis, Founder and President at TopRank Marketing, joins me to chat all about what TopRank do, how B2B marketing has changed, why it's so important, and what the future is going to bring for the industry. IN THIS EPISODE WE DISCUSS: [07.09] Susan's background and how she came to found TopRank Marketing 20 years ago. [09.03] A closer look at TopRank, what they do and how they help their customers. "Our focus is to help B2B clients to guide their buying customer's journey." [11.46] How marketing has changed over the years, particularly in the B2B space. [15.41] A closer look at B2B influencer campaigns: what are they and what are the benefits you could see from running them. "You can beat your chest and say 'my product is the best.' Or, you could partner with smart thinkers like influencers and bring visionary stories to the market to increase your reach to a wider audience." [20.55] Embracing change and the mindset you need to harness the power of marketing. "The change is not that profound! It doesn't have to be scary, just stick to the fundamentals." [22.26] The ups and downs of businesses investment in, and approach towards, marketing. [26.00] Susan's words of advice for developing a strong marketing strategy. "Any kind of business has a profound story. It's how you perceive what you do and make your story profound – be deliberate about how you craft that story. " [28.31] Why TopRank's ideal client is more about mindset than size. [31.36] TopRank's perspective on success and how they work with clients to deliver personalized results. [34.30] Susan's reflections on what the future might hold for B2B marketing. [37.08] The future for TopRank Marketing. RESOURCES AND LINKS MENTIONED: Head over to TopRank Marketing's website to find out more and discover how they could help you too. Connect with Susan on LinkedIn and follow TopRank on LinkedIn too. Check out our other podcasts HERE.

In today's episode of Women In Supply Chain, I'm joined by Lora Cecere. She's had an impressively long-standing and diverse career, working in software, marketing and research for some big industry names from Proctor & Gamble to Kraft, before breaking away and starting her own firm, Supply Chain Insights, in 2012. Through Supply Chain Insights, Lora works with supply chain leaders to take teams to higher levels of excellence. With research in her veins, Lora's firm focuses on the changing face of enterprise technologies, paving new directions in building thought-leading supply chain research. And as if that didn't keep her busy enough, Lora is also the author of popular blog 'Supply Chain Shaman,' a columnist for several industry publications and the author of two books (to date!) Today Lora will be talking to us about her incredible career so far, her passion for research, the creativity and connection she finds through writing and the future of supply chain. SHOW SPONSOR: This Women in Supply Chain feature was made possible by our sponsor, Apex Logistics. Apex Logistics International Inc is deeply rooted in diversity and culture, led by our own "Woman in Supply Chain" CEO, Elsie Qian; these values are why we partnered with Let's Talk Supply Chain for the Women in Supply Chain series. Apex is recognized as one of the fastest-growing Top 25 airfreight forwarders in the world, with a network of over 2500 global employees in more than 70 countries. IN THIS EPISODE WE DISCUSS: [05.56] Lora's background, her major career transitions and the journey that brought her to where she is now. "I hope that, when I retire, people will say 'she told it like it is, we believed in her and she was independent.' " [09.59] How Lora came to found Supply Chain Insights. [13.49] From personal creativity to helping others, Lora reflects on her passion for writing. "The whole process of writing is fascinating to me – and that learning is a journey that never ends." [20.49] Lora's varied experiences as a woman in a male dominated industry. "I probably wouldn't be Lora Cecere in the role I am now if Proctor and Gamble hadn't been so inclusive in diversity." [26.51] Lora's take on how the industry has changed over the years, and her predictions for future trends. "The definition of the office, and the meeting, will be totally different. We can constantly evolve how we work." [31.18] Lora's reflections on what a woman's voice truly is, and the three different ways she discovered her own. [37.30] From travelling less to her ongoing contributions to the industry, what the future holds for Lora. [39.29] Lora's words of wisdom for the next generation of women in supply chain. RESOURCES AND LINKS MENTIONED: There are so many ways you can follow or connect with Lora: LinkedIn, LinkedIn Influencer, Twitter. Check out her blog, or read her writing over on Forbes. Check out our other podcasts HERE.

Today I'm delighted to welcome Demand Driven Technologies, the premier provider of next generation materials, inventory and production control planning and execution applications for the new demand driven world. Demand Driven Technologies is the first and most widely used enterprise-class Demand Driven MRP Supply Chain Planning Software, that provides superior materials, inventory, production scheduling and execution technology. Working across the automotive, healthcare and food and beverage industries, they're growing quickly and even expanded into Europe last year, despite the huge challenges of the global pandemic. Today Brad Mitchler, VP of Partners and Products at Demand Driven Technologies, joins me to chat all about what Demand Driven do, visibility and consumer demand in supply chain, the impact of e-commerce and what the future is going to bring for demand driven supply chains. IN THIS EPISODE WE DISCUSS: [06.25] An overview of Demand Driven Technologies (DDTech). [08.42] The difference between demand driven supply chain and traditional supply chain. "The traditional way has worked fairly well, but we're in a different place today – we demand a lot more product variety, speed to market, and there are shorter customer tolerance times." [11.05] How companies can move from a traditional forecasting model to a demand driven approach, and how DDTech's solutions can facilitate that. [14.02] The lessons COVID has taught us, and the importance of resiliency and agility. "Now is a more important time than ever to have an approach to planning your supply chain that is fluid, dynamic and resilient." [19.23] Brad's thoughts on visibility – what it means and why it's so important. "Often the more mature the supply chain is, the less visibility they have. So being able to present a single source of truth is a real unsung benefit of the demand driven application." [23.33] A key customer success story. "They got through COVID and maintained a 96% service level by leveraging our software." [29.26] An overview of DDTech's existing, and ideal, clients. [31.28] Brad's reflections on the future for the market. "All signs point to further growth." [33.57] The future for DDTech. RESOURCES AND LINKS MENTIONED: Head over to Demand Driven Technologies' website to find out more and discover how they could help you too. Connect with Brad on LinkedIn, or follow DDTech over on Facebook, Twitter or LinkedIn. Check out our other podcasts HERE.

This is the fourth and final episode in our "Delivering Apex" mini-series, in partnership with Apex Logistics. Last week in Episode 3, "Breaking Ground," I was joined by Beth Parker, Business Development Manager at Apex, to discuss sales and marketing in logistics – how it's evolved over the years, the challenges thrown up by COVID and exactly how Apex have been using their sales and marketing functions to support their business mission this past year. Today in Episode 4, "One Byte At A Time," I'm joined by Amanda Nazareno, Senior Product Manager at Apex, to talk all about technology: the emerging trends, the importance of using tech to enhance visibility and how Apex are staying ahead of the curve. IN THIS EPISODE WE DISCUSS: [01.05] An introduction to Amanda, her role at Apex and her reflections on technology in supply chain. "People would be surprised by the volume of investment in innovation, in all areas of supply chain." [02.43] How the COVID crisis accelerated the need for new technology and increased connectivity. "The pandemic has really forced companies to break down functional silos and build interconnected people, data, processes – and all of that is enabled by technology." [05.36] Whether businesses need true end to end solutions, or better integration between platforms. [07.55] Key upcoming technology trends, including growth in all areas that enable predictability. "There's a constant chase for radical and revolutionary solutions." [10.39] How Apex tech can help businesses to take control and mitigate risk. [12.29] Visibility: myth vs reality. [16.50] The importance of data. [20.39] How Apex taps into customer needs and uses collaboration to stay ahead of the curve. [23.50] What the future holds for Apex. "We're going to have a focus on data that's enabling transparency and agility." RESOURCES AND LINKS MENTIONED: Head over to Apex Logistics' website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Today I'm delighted to be joined by Colliers International - a global leader in real estate, diversified professional services and investment management. They operate in sectors all the way from Government to golf courses, and provide expertise on everything from valuations to project management. With operations in 67 countries, more than 18,000 enterprising professionals work collaboratively to provide expert advice to real estate occupiers, owners and investors. With annualized revenues of over $3 billion, Colliers are maximizing the potential of property and accelerating the success of their clients and people. Today Matt McGregor, Executive Vice President at Colliers International, joins me to chat all about Colliers wide range of services and sectors, key changes in the market and exactly what businesses should be considering right now when it comes to property. IN THIS EPISODE WE DISCUSS: [07.54] A look at who Colliers are, what they do and the types of customers they work with. [10.32] Why Matt chose to pursue further education in supply chain management and why it's so important that brokers understand where industrial real estate fits into the customer's bigger picture. "We asked some key clients, and the biggest thing that came back was that brokerages didn't really understand their industries." [15.33] What Colliers are seeing with regard to sustainability advancements in industrial real estate. [18.36] The growth of e-commerce in light of COVID, what it means for warehousing and retail, and Matt's predictions for the future. "At the end of 2019, 14% of all retail sales were online. Fast-forward to the end of 2020, 36% was online – a massive growth. That was all the growth we would have had in the next 5-7 years." [23.57] From an increase in drone technology and autonomous trucks, to multi-story warehouses and much larger yard space, key changes and trends in industrial real estate. [31.20] The impact of COVID on Matt and his team, as well as on his customers. "For our clients, trying to separate people dramatically drove labor costs up and slowed production down." [34.57] What distribution, fulfillment and manufacturing businesses should be thinking about when it comes to property in 2021. "You've got to understand the supply chain, and the disruptors." [37.38] A key customer case study. [41.16] From an investment in tech to a commitment to innovation, what the future holds for Colliers. RESOURCES AND LINKS MENTIONED: Head over to Collier's website to find out more and discover how they could help you too. Connect with Matt on LinkedIn, and follow Colliers. Check out our other podcasts HERE.

This is the third episode in our "Delivering Apex" mini-series, in partnership with Apex Logistics. Last week in Episode 2, "We Deliver Passion," I was joined by Sangna Mistry Kuhia, Vice President of Human Resources and Organizational Development at Apex, to talk about people – the ins and out of hiring and retention, Apex's people-led approach and why a motivated, dedicated and passionate workforce is the key to success. Today in Episode 3, "Breaking Ground," I'm joined by Beth Parker, Business Development Manager at Apex, to discuss sales and marketing in logistics – how it's evolved over the years, the challenges thrown up by COVID and exactly how Apex have been using their sales and marketing functions to support their business mission this past year. IN THIS EPISODE WE DISCUSS: [01.08] An introduction to Beth and her role at Apex. [03.28] How sales has changed over the last decade. "The biggest change has been technology." [06.12] Key Apex services, including chartered air freight. [08.49] Marketing as an extension of sales, and why it's so important that the two teams work hand in hand. [12.05] How marketing has evolved and the importance of embracing change. "You have to change with the times or you die!" [15.48] The synergy between sales and marketing and how Apex leverages that power. [18.42] The ways in which good marketing can really help to support a company and why some businesses might need to rethink the way they view marketing. "When businesses only look at marketing as a cost center, it really puts them at a disadvantage." [22.33] Do your research and get educated, Beth's advice for today's sales teams. "Persistence wins – sales is a marathon, not a sprint." [26.17] A closer look at some of the challenges thrown up by COVID when it comes to sales. [28.43] Challenges and trends for the coming year and how sales can use that knowledge to start discussions with potential customers. RESOURCES AND LINKS MENTIONED: Head over to Apex Logistics' website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Today I'm delighted to be joined by Cusack and Co, an innovative maritime law firm who are building a much-needed space for likeminded individuals and companies to do law differently. As top carriers continue to merge, shippers need personalised ocean carriage contracts to protect their businesses, now more than ever. So Cusack and Co, led by the dynamic and inimitable Alison Cusack, provide a range of both proactive and reactive services to help shippers compete and stay protected in a global market. Today Alison, Founder and Principal Lawyer, joins me to chat all about exactly what Cusack and Co do, the importance of empowering shippers and of driving better business. IN THIS EPISODE WE DISCUSS: [05.53] Alison's background, her passion for maritime law and why she founded Cusack and Co. "You see the engine room of the world's economy when you work with cargo ships." [12.51] A closer look at exactly what Cusack and Co do and its ideal customer. [20.20] How Cusack and Co makes legal services accessible, through affordability and transparency. "I'm a lot cheaper than one wrong shipment!" [25.09] Why Alison designed the CLAMs claim bot system, and what it means for an SME's typical claims process. [32.02] The importance of WISTA, Women's International Shipping & Trading Association, and why the industry needs to make some changes to better embrace equality. "The industry isn't evolving fast enough to give women the space and opportunity to shine – and our industry is only as amazing as our people." [39.21] Case study: how Cusack and Co helped a customer to swiftly lift a cargo lien and get back to business. [43.14] The future for Alison, and for Cusack and Co. RESOURCES AND LINKS MENTIONED: Head over to Cusack and Co's website to find out more and discover how they could help you too. And, get 10% off with our totally exclusive discount code, only for Let's Talk Supply Chain listeners: LTSC10 Connect with Alison on LinkedIn, or follow Cusack and Co on Instagram, Twitter, LinkedIn, or find them on Clubhouse @shippinglawyer. Check out our other podcasts HERE.

This is the second episode in our "Delivering Apex" mini-series, in partnership with Apex Logistics. Last week in Episode 1, "Apex Cares," I was joined by Amy Froese and Holly Qualman to talk all about quality service and giving back – why it's so important and the different programs Apex are involved in to truly help make the world a better place. Today in Episode 2, "We Deliver Passion," I'm joined by Sangna Mistry Kuhia, Vice President of Human Resources and Organizational Development at Apex, to talk about people – the ins and out of hiring and retention, Apex's people-led approach and why a motivated, dedicated and passionate workforce is the key to success. IN THIS EPISODE WE DISCUSS: [01.07] An introduction to Sangna, her role at Apex and her passion for people. "Employee relations is one of the most important things that we do as leaders." [05.23] Why a great workforce is so important. [08.17] A picture of the global Apex workforce. "About 42% of our female leadership is at the VP level, and 85% of our workforce is considered to be minority." [11.02] How HR helps to facilitate hiring the right talent, that will keep Apex's core values top of mind. "We don't just ask people 'what have you done in your past?' More so, we ask 'what do you want to do in your future?' " [14.00] The role of HR in supporting the wider company. [17.27] A closer look at how Apex goes about finding the right staff. [20.57] How Apex's supportive and holistic culture helps them to retain talent, particularly in the face of fierce industry competition. [22.38] Some of the practical ways Apex approach talent retention. [25.19] Sangna's advice for anyone interested in a career at Apex. "If you have a passion for excellence, drop me a note!" RESOURCES AND LINKS MENTIONED: Head over to Apex Logistics' website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Today I'm delighted to be joined by E2open, a company who believes that the level of agility required to capture growth opportunities – plus the resiliency to manage today's risks – demands a new way of thinking. Their range of intelligent applications allow supply chain leaders to make the best business decisions using real-time information from across their entire internal and external ecosystems. From channel shaping and demand sensing, to business planning and global trade management, E2open offers a full suite of intelligent applications for every stage of your businesses supply chain journey. They aim to unlock your potential with their expertise, delivering you end-to-end visibility, planning and execution, all in real time. I'm joined by Michael Farlekas, President and Chief Executive Officer at E2open, to talk about why the company is a market-leader, the impact of issues like COVID and Brexit on supply chain and why they chose 2021 to take E2open public. IN THIS EPISODE WE DISCUSS: [07.07] A closer look at what E2open does, and their recent big announcement. "We help our customers to connect what is really a disconnected world." [09.39] Why E2open chose 2021 to take their business public. [11.31] How E2open was founded and why it led to a continuing culture of collaboration. "Collaboration is the foundation of our business." [14.23] Michael's advice for businesses considering the route of mergers or acquisitions. "How you technically integrate is the foundation, but it goes much deeper than that – you also need to consider go to market, cultural and back office integration." [18.14] Why visibility is a growing supply chain trend, and how you create it. "Visibility is what you get when you have a well-constructed supply chain architecture." [22.28] How customer demand drives business, and how E2open's software can deliver connectivity to help create a seamless and proactive supply chain, from sales predictions to inventory management. [25.03] E2open's COVID experience, how they helped their customers and Michael's reflections on how the pandemic has impacted the future of the industry. [28.14] A customer success case study. [29.54] From an increase in ocean shopping to more manufacturing, Michael's trends and predictions for 2021 and beyond. [35.21] The future for E2open. RESOURCES AND LINKS MENTIONED: Head over to E2open's website to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the first episode of our latest mini-series in partnership with Apex Logistics. Over the next four episodes, our "Delivering Apex" mini-series is going to take a closer look at Apex Logistics, their commitment to the community, to the environment, and all of the amazing people that are helping to make an impact across the globe. Today in Episode 1, "Apex Cares," I'm joined by Amy Froese, Corporate Growth Marketer, and Holly Qualman, Sales, Marketing, and Analytics Strategist, to talk all about quality service and giving back – why it's so important and the different programs Apex are involved in to truly help make the world a better place. IN THIS EPISODE WE DISCUSS: [01.14] An introduction to Holly and Amy. [03.59] A closer look at exactly who Apex is and what they do. [06.30] The growing trend in consumers seeking out ethical and sustainable brands. "There truly is a difference – and customers know this – between a company that actually lives, breathes and believes in sustainability, and companies that are doing it just to check a box." [08.18] Apex's huge customer commitment, and the vast scale of PPE they transported, during the height of the COVID crisis. "We pivoted with each of the different needs to be able to provide globally... so by Q3 and 4, we had delivered billions of pieces." [12.33] Apex's partnership with Habitat for Humanity. [19.01] The environmental impact of logistics, and the industry's responsibility in driving innovation in sustainability. "Our industry is really facilitating the movement of global commerce, and with that comes a significant amount of responsibility." [22.30] Practical ways to make positive sustainability changes, on a personal and a business level. [26,27] Apex's industry-leading partnership with BSR. [29.00] How we can start to influence our peers and drive sustainability conversations. "The first step is spreading awareness and sharing ideas." [32.14] From developing more key partnerships to a commitment to volunteering, Apex's corporate social responsibility goals for 2021. RESOURCES AND LINKS MENTIONED: Head over to Apex Logistics' website now to find out more and discover how they could help you too. Find out more about BSR and Habitat for Humanity to explore whether they could also be the right fit for your corporate social responsibility goals. Check out our other podcasts HERE.

For today's episode of Women In Supply Chain, I'm joined by Deborah Kotulich. Skilled in supply chain, operations management, Government, U.S. Department of Defense, Strategic Planning, and Business Process Improvement, Deborah is an experienced and successful military leader. From earning her degree in engineering from the United States Military Academy, she's served her country, nurtured an impressive logistics career and is now Chief of Staff at US Transportation Command: she is one incredible woman. Today Deborah will be talking to us about her career in the military, how she balances it with family life, and she'll be sharing her words of wisdom for the upcoming generations of ambitious young women following in her footsteps. SHOW SPONSOR: As a company focused on supply chain partnerships, Fastenal is proud to sponsor this piece of Women In Supply Chain. With more than 100,000 point-of-use vending machines around the world, Fastenal is dedicated to helping organizations lower their total cost of ownership. IN THIS EPISODE WE DISCUSS: [07.48] Deborah's background, how she entered the military and the fascinating journey that brought her to her current role. "I went to school at a military academy… and I really found a place where I could thrive." [12.45] Exactly what the U.S. Transportation Command is and what it does. [16.52] How an accident at military academy led Deborah to logistics. [21.23] Logistics in the military vs the civilian world. [24.50] How Deborah balances family life with her military and professional careers. "I'm overwhelmingly fortunate to have a wonderful family – I owe it all to the patience of my wife and the resilience of my daughters." [27.34] Deborah's role with USTRANSCOM's Inclusion and Diversity Council, and their goals. "We believe that coming at all we do from an angle of being inclusive, will unlock the door of opportunity for everyone." [30.31] Deborah's experience as a woman in the military. "I stand on the shoulders of giants… but (early on) there was a pressure to make sure I wasn't a weak link." [34.57] How Deborah found her voice. "I'm an extrovert with a capital E – so I'm not sure that I had to find my voice, as much as I had to refine and learn to control my voice." [39.58] What the future holds for Deborah. [42.48] Do your research and take up any and all training and education opportunities, Deborah's advice to the next generation of women who may be thinking about joining the military, or pursuing a career in logistics. RESOURCES AND LINKS MENTIONED: Head over to LinkedIn to connect with Deborah and find out more. Check out our other podcasts HERE.

Today I'm talking to Lean Staffing Solutions, one of Inc. Magazines 'Top 500 Fastest Growing Private Companies.' Providing satellite offices in South America, Lean Staffing makes scaling easy, providing you with the best team to improve your processes and lower your operational costs. With the right combination of talent, culture and price, and with solutions across staffing, tech, marketing and sales, Lean Staffing are going from strength to strength in the market. I'm joined by Trey Griggs, Vice President of Lean Sales, to talk about exactly what they do, how their model works and the benefits to be found in broadening your reach through nearshore staffing services. IN THIS EPISODE WE DISCUSS: [08.08] An introduction to Trey and his take on how the pandemic has altered the culture of sales. [09.49] How Lean Staffing was founded, and its growth journey. "Customers started asking for more and more services… specifically when it comes to tech and sales." [13.10] A closer look at exactly what Lean Staffing Solutions do. "We help companies take care of entry level positions at a fraction of the cost - and with better quality." [16.27] Why Colombia is the perfect match for the US when you're looking to expand. "The three critical components are time zone, language and culture." [19.03] Exactly what businesses, like freight forwarders and brokers, need from Lean Staffing Solutions. "Companies need quality workers with great attitude and work ethics, who don't kill the bottom line." [20.21] How Lean Staffing Solutions facilitate hiring and training workforces for their customers. [24.21] Why Lean Tech was recently listed by Analytics Insight Magazine as one of the Top 10 Most Innovative RPA Companies – and exactly why logistics companies need them. "For the majority of customers in transportation, their technology is fragmented and they're not talking to each other." [28.28] Trey's reflections on the post-pandemic workforce. [33.17] A real life case study of how Lean Solutions helped a customer to save time and ultimately secure new contracts and increase revenue. [36.21] From continuing to build on customer relationships to developing new technology, the future for Lean Staffing Solutions. RESOURCES AND LINKS MENTIONED: Head over to Lean Staffing Solutions website to find out more and discover how they could help you too. Check out our other podcasts HERE.

Today I'm joined by one of Canada's top sustainability professionals. In her role as Head of Sustainable Impact at HP Canada, Frances Edmonds is responsible for driving business from sustainability leadership and, focusing on Canada's sustainable procurement practices, she's working to change how Canada buys. Frances has founded sustainability and environmental education programs, given TedX talks and sits on sustainability boards – this award-winning woman is truly using her platform to change the world. Today we'll be talking about her long-standing career, her passion for sustainability, why it's so important – and the changes we can all start making in our businesses right now. IN THIS EPISODE WE DISCUSS: [08.11] Frances's background, and her journey to sustainability. [09.42] Frances's role at HP, and her responsibilities both internally and externally. "We realised that not many businesses are going to try and become a leader in sustainability because there's no recognition for that in the marketplace – we're in a capitalist system." [12.21] From external recognition to thinking big, the key sustainability strategies and goals at HP. "In Canada, we have less than 20 companies who have set a science based target for carbon reduction, in the decade of climate action." [14.06] Practical ways businesses can begin their own sustainability journeys. "The fastest way to green your business is to buy from one that's already green." [16.27] HP's commitment to a circular economy and a services vs goods approach; how these strategies help extend the shelf life of technology; and how consumers are responding. [24.00] The environmental impact of supply chain, and the importance of carbon literacy. "Sustainability is the golden thread that ties all of the pieces together." [29.07] Frances's WWF programs and the positive impact of volunteering and setting personal sustainability goals. [36.48] How Frances has seen the industry's approach to sustainability change. [39.14] Some key tools and resources. [40.23] Future sustainability trends to watch out for. "Transparency is a key component of sustainability leadership." RESOURCES AND LINKS MENTIONED: Explore HP's sustainable impact on their website or head over to LinkedIn to connect with Frances and find out more. Check out our other podcasts HERE.

Logistics Titans really pride themselves on delivering forward-thinking, results-driven solutions for their customers. As the largest specialized and asset-based carrier in the US, they cast a wide net and empower their clients with new possibilities, locations and accessibility. And as a business, Logistics Titans believe in being bold, brave and impactful; so much so, they were named after powerhouses of Greek mythology. Working mainly across healthcare, technology and retail, their combination of award-winning customer service, 250 project warehouse locations and leading logistics technology makes them true industry titans. Wes Struebing, the Founder & President at Logistics Titans, was on the show in July last year and he's back today to talk specifically about the last mile – the challenges, how it's linked to customer experience, and exactly how the team at Logistics Titans are using new technology to elevate their service. IN THIS EPISODE WE DISCUSS: [07.26] A reminder of exactly what Logistics Titans do. [09.05] Automation and rapid business growth – what Logistics Titans have been up to since we last spoke. "I was so fortunate that my existing business had done so well, that it afforded me the opportunity to purchase four other companies!" [10.29] A closer look at Logistics Titan's new business acquisitions, and the process of merging businesses. [13.41] Some of the key challenges in the last mile right now. [16.58] How Logistics Titans continued to support the final mile through the height of the pandemic. "We diligently followed the CDC guidelines – and we enforced it through our WIPOD technology." [22.59] Exactly how the last mile is connected to customer experience. "I've been in the final mile business for a long time, and only within the last few years has the real desire for final mile prominence come to light." [25.36] A look at Logistics Titans proprietary end to end software solutions that help provide visibility and success for their customers. [26.55] A real life example of how Logistics Titans helped a key customer reduce error and drive sales. [30.13] How the importance of the last mile will to continue to grow in the coming years. "We're all waiting to see what the new normal is going to look like – but the creation for last mile delivery demand is going to continue to soar." [32.05] From new certification to controlled growth, what 2021 is going to bring for Logistics Titans. RESOURCES AND LINKS MENTIONED: Head over to Logistics Titan's website to find out more and discover how they could help you too. Check out our other podcasts HERE.

For today's episode of Women In Supply Chain, I'm joined by Isabel Tapia. From Mexico, she's currently the Head of Ford of Mexico's Indirect Purchasing department, leading a team with an annual spend of just shy of 2 billion USD. An experienced procurement executive with a long history in the automotive industry, she's an expert in Supply Chain Management, sourcing and team growth and development. Today Isabel will be talking to us about her roots in engineering, her passion for procurement and her words of wisdom as a successful woman in a male-dominated industry. IN THIS EPISODE WE DISCUSS: [07.38] Isabel's background and her long-standing interest in engineering. [10.17] Isabel's current role at Ford. [11.33] Her 16 year career with Ford and what makes them such a good company to work for. "Ford is a great company: I've always felt comfortable, supported and challenged." [13.19] A reflection on what's changed over the course of Isabel's career so far. "The automotive industry is in constant evolution." [15.36] A closer look at the impact of the pandemic and the increasingly important role of technology. [17.44] Isabel's surprising experience of working in, what is assumed to be, the male-dominated automotive industry. "I can say that amazing women in my industry have already carved that path. So I'm coming into a work environment that's already open." [20.17] The importance of good female leaders and role models. [23.01] The path ahead for women in typically male-centered environments. "It will not happen by chance – you need to go and pursue the opportunities, and if you need help, you need to use your voice." [25.29] The story of how, and why, Isabel found her voice so early in life. [27.59] What Isabel has learned about herself on her journey so far. [29.11] Isabel's words of wisdom for the next generation. RESOURCES AND LINKS MENTIONED: Head over to LinkedIn to connect with Isabel and find out more. Check out our other podcasts HERE.

This is the fourth and final show in our "Give your business a fresh start" series, in partnership with BluJay Solutions. Last week in Episode 3 "Your Global Impact," we were joined by Patrick Maley, the Chief Marketing Officer at BluJay, to talk about the hugely important topic of sustainability. We discussed the impact of international shipping, how we can use technology to help us with our eco commitments and exactly how BluJay are helping us to facilitate them. And today in Episode 4, "Managing Risk: The Ultimate Balancing Act," we're joined by Bill Madden, Group Vice President, Logistics as a Service at BluJay Solutions, to talk about risk. How we can better prepare ourselves for the unknown, how we can utilize technology in risk management and why having a partner there when you need them, can really help you share that burden of risk. IN THIS EPISODE WE DISCUSS: [01.24] Bill's background, his career at BluJay and the one thing that might surprise people about the idea of risk. [02.50] Quality, compliance and the right workforce, key focus areas for helping to manage risk. "When we talk about compliance, conversations have been around repeatability, striving for standardization and having best practices in place around exception management." [06.56] Leveraging the power of technology in mitigating risk. "To get predictability, you really have to get communication nailed." [14.25] Core BluJay solutions that can help businesses to prepare for disruption or deal with it quickly. [21.41] The many and varied unexpected challenges thrown up by COVID, and their impact on supply chain in the long term. "We built the transition with long hours and hard work, but that's not sustainable for the long haul. To ensure sustainability, we had to get better – better than we were before COVID." [27.05] Why BluJay have been a trusted partner of many of the world's top LSPs for decades. "It's all in our DNA – data, network, applications – and the BluJay way." [32.24] What the future holds for the industry and for BluJay. "One thing we can all count on in the coming year, is that rapid change will be the only constant!" RESOURCES AND LINKS MENTIONED: Head over to BluJay's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Today I'm joined by the number one international shipping carrier for e-commerce. With customer experience at its core, Passport Shipping is putting the 'care' back in 'carrier.' They believe that a great international experience demands a considered approach to strategy, software and customer experience, as well as great logistics. So with their end-to-end solution, you can tailor experiences for your customers worldwide. I'm joined by Alex Yancher, the Co-Founder and CEO at Passport Shipping to chat about the company's unique offering and all about international shipping: the benefits, the challenges and what we can expect in the coming year. IN THIS EPISODE WE DISCUSS: [04.36] Alex's background, the personal experiences that have driven his career – and one surprising stat about shipping. [07.30] Alex's previous business, Lynks, what he learned and how he took those learnings forward to found Passport Shipping. "It made me realize that international shipping is a whole lot more than just the logistics." [10.26] A closer look at exactly what Passport Shipping does and how it helps its customers. "At Passport, we want to not only make sure that customers are capturing potential revenue, but they're doing it in a way that doesn't add undue burden to their operations and customer support." [11.45] How customer experience, technology and logistics blend together to create the perfect supply chain solution. "These three elements have to come together to provide a modern international shipping service." [14.08] The benefits of international shipping, especially in light of COVID-19. [18.30] From returns and customer service to differing rules and local knowledge, a look at some of the obstacles holding brands back from jumping into international shipping. [22.09] Different shipping methods and how they align with individual business models. [24.16] The impact that issues like global tax changes can have on your business – and your bottom line. [27.59] How Passport Shipping helped key customer Bombas Socks to resolve core pain points in their international shipping process. [32.28] The ideal customer for Passport Shipping. [34.37] How SME's can maximise the benefit of the recently implemented U.S.-Mexico-Canada Agreement (USMCA). [38.05] The future for Passport Shipping, and for logistics, in 2021. "It's even more critical, now more than ever, to have a solution and a partner like Passport in place to help you manage the change and stay compliant." RESOURCES AND LINKS MENTIONED: Head over to Passport Shipping's website to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the third show in our "Give your business a fresh start" series, in partnership with BluJay Solutions. In Episode 2, "Simulation: The Future is Here" we talked to Pam Reeber, Director of Solution Consulting at BluJay Solutions, to talk all about simulation, and using AI to model scenarios within the supply chain so we can predict the future and stay ahead of the game. Today in Episode 3 "Your Global Impact," we're joined by Patrick Maley, the Chief Marketing Officer at BluJay, to talk about the hugely important topic of sustainability. We'll be discussing the impact of international shipping, how we can use technology to help us with our eco commitments and exactly how BluJay are helping us to facilitate them. IN THIS EPISODE WE DISCUSS: [01.04] Patrick's background, his role at BluJay and one thing that would surprise people about sustainability. "Businesses often think about sustainability as an added cost, but they're not thinking about the true business benefits." [03.23] A global network – the benefits of international shipping. [05.11] The environmental impact of worldwide shipping, and why the tide is starting to turn. "Economies are growing, but we are becoming more efficient." [08.54] From optimization to synchronization, the ways in which we can leverage the power of technology to help create change. [13.46] From conversation and connectivity to picking the low-hanging fruit, practical ways to start introducing change in your business. "If you look at the silver lining, the pandemic has really exposed some long held business practices and thoughts that we haven't been questioning. " [19.01] How BluJay are helping their customers to improve their sustainability strategies. "Our solutions are designed to reduce waste; they're naturally built for sustainability. So companies who employ our solutions use fewer trucks and they drive less miles." [23.17] Tips on how to influence our peers and be proactive in championing sustainable solutions. [25.07] The different levels of sustainability stakeholders within a business – and taking the lead from Heineken. [27.16] The future for sustainability and logistics. "It will definitely pick up momentum as the new generations move in." RESOURCES AND LINKS MENTIONED: Head over to BluJay's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Today's episode is a very special crossover episode, in honour of collaboration, featuring Mercado and Shipz Inc. Mercado strive to deliver transparency, collaboration, automation and predictability across supply chain. From product creation and tracking, to document management and shipment, to order collaboration and smart tagging, their platform has everything you need for the first mile of your supply chain. And when it comes to the middle mile, you need Shipz Inc; the innovative new bid-and-ship freight platform. Working to simplify the complexity often found in logistics, the Shipz platform closes the gap between mid-market shippers and forwarders, creating an accessible and hassle-free logistics solution for all. From quick and accurate quotes, selecting the right partners that fit your business, secure documentation all in one place and even lines of credit, shippers and forwarders will see a variety of benefits by connecting with the Shipz platform. I'm joined by Rob Garrison, CEO at Mercado, to talk about why collaboration in business is so important, the impact of the pandemic, the vast array of benefits that collaboration can bring – and the new and exciting partnership between Shipz and Mercado, coming for 2021. IN THIS EPISODE WE DISCUSS: [06.18] Why collaboration is so important in supply chain. "International supply chain is not only a mile wide, it's a mile deep – and that's the fundamental reason why collaboration is so important." [13.01] An overview of Mercado and Shipz. [15.37] How collaboration can help businesses to extend their offering by filling in their gaps with a third party. "As a customer… there are a lot of companies coming up and it's not always clear exactly who they are and what their competency is. So Shipz Inc's ability to diagnose those issues and connect them through the platform is a huge benefit." [20.55] The benefit collaboration has with regard to data and insights. "If you've got all the data in one source, you can give much richer reporting and much richer insight." [21.54] How collaboration can help expand businesses, helping them to operate successfully on both a local and a global scale. [25.22] Why Shipz is an important partner for Mercado. "Whilst we're experts in the first mile, it doesn't mean we should ignore the rest of the supply chain and it's great to be able to say to a customer, I have a great partner that can do that for you." [28.10] The role good partnerships played in keeping businesses afloat in 2020, and the impact on the industry as a whole. "The world suddenly shifted – the pandemic accelerated plans from 'over the next 10 years' to 'over the next 2 years;' it was that rapid. Businesses had to rely on collaboration in order to survive." [33.00] A look at Mercado's new Transform campaign. [39.11] An introduction to how Mercado and Shipz are collaborating in 2021. RESOURCES AND LINKS MENTIONED: Head over to Mercado's website to find out more and discover how they could help you too. And don't forget to visit Shipz to sign up for your FREE trial now. Check out our other podcasts HERE.

This is the second show in our "Give your business a fresh start" series, in partnership with BluJay. In Episode 1, "Visibility, Unchained" we talked to Bryant, Senior Global Product Manager at BluJay Solutions, about data and visibility: why it's so important, the impact of last year and how BluJay is innovating in this area, to create unparalleled levels of visibility for their customers. Today in Episode 2, "Simulation: The Future is Here," we're joined by Pam Reeber, Director of Solution Consulting at BluJay Solutions, to talk all about simulation, and using AI to model scenarios within the supply chain so we can predict the future and stay ahead of the game. IN THIS EPISODE WE DISCUSS: [01.04] Pam's role at BluJay, and the one thing that might surprise people about AI. [02.44] Exactly what simulation is and how it works. [04.10] How, and why, BluJay became the first TMS Provider to build a modelling solution on the LLamasoft Cloud Platform. "We wanted to provide a hands-on, self-service tool that was easy to use but powerful enough to identify some key potential areas of opportunity." [06.53] Consolidation, flexible date-shifting and mode conversion: the three key scenarios within the supply chain that BluJay can help to model. [08.51] Exactly how the solution works, and the ways users can interact with it. "The data is displayed visually so a user can quickly compare the KPI's across five different scenarios." [12.37] The power of data sharing and collaboration. "You can export data at a shipment or at a load level and you can use that to drive those conversations with vendors or customers." [13.59] The benefits of being able to model different scenarios within the supply chain. "Shippers have seen an average cost saving of 17-22%." [15.29] A real life case study: how BluJay helped a customer with a key cost vs service analysis. [21.02] The balance between people and technology. "The adoption of AI and machine learning is going to be a key factor to successful companies moving forward." [23.19] An overview of some of BluJay's other solutions and innovations introduced over the last year. RESOURCES AND LINKS MENTIONED: Head over to BluJay's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

In today's episode I'm excited to be joined by Dan Deigan, a man with nearly 25 years' experience in the logistics industry under his belt. His passion, dedication and talent has led him to become the go-to for the transportation & logistics sectors' coaching and sales training. He began selling transportation & logistics services in 1994, quickly climbing the ranks, winning sales competitions and growing businesses, before the impact of the recession in 2008 led him to confront his mentality and approach to business. In 2012, he established High-Performance Logistics Sales and has become a sales and coaching guru, in demand across the logistics industry. Today Dan will be talking to us about his business, his journey to success and why freight providers need to get on board with high level sales performance, fast! IN THIS EPISODE WE DISCUSS: [04.43] Dan's background, how he fell into supply chain and discovered a love for sales. [10.15] The highs and lows of the journey that led Dan to establish High-Performance Logistics Sales. [17.30] The issues Dan identified within the industry that helped guide him to founding HPLS. "I realized there was a major gap, in transportation and logistics, in training." [21.56] From online one-to-ones to group coaching, the many and varied ways Dan can help sales people to reach their goals. "If you want to get into that top 2%, it's a career, not a job." [27.22] Why, historically, sales performance training in logistics hasn't been something that most freight providers have embraced. "Businesses are worried that if they train people up, they'll leave. And I say 'well, what if you don't train them, and they stay?!'" [31.03] A real life case study of how Dan helped revolutionize one customers sales strategy. "If we don't have three key areas – clarity about what we want, an intention about getting it, and mastering the critical skills to get us there – we're always going to be a generalist." [34.13] The ideal client profile for High-Performance Logistics Sales. "If they're dedicated and want this as a career – I can take care of everything else." [38.31] The future for Dan, and for High-Performance Logistics Sales RESOURCES AND LINKS MENTIONED: Head over to Dan's website now to find out more and discover how he could help you too. You can also connect with him on Facebook, LinkedIn, Instagram or Twitter; check out his YouTube channel; or even listen to his podcast on iTunes. Check out our other podcasts HERE.

This is the first episode of our latest mini-series in partnership with BluJay Solutions. Over the next four episodes, our "Give your Business a Fresh Start" mini-series is going to take a closer look at BluJay, and how we can harness the power of new technology and machine learning to help us tackle key pain points within our businesses, from managing risk to improving our commitment to sustainability. Today in Episode 1, "Visibility, Unchained," Bryant Smith, Senior Global Product Manager at BluJay Solutions, joins me to talk all about data and visibility. Why it's so important, the impact of last year and how BluJay are innovating in this area to create unparalleled levels of visibility for their customers. IN THIS EPISODE WE DISCUSS: [01.46] Bryant's background and his role at BluJay. [03.16] Who BluJay are and what they do. "What sets us apart is the BluJay way – our unique blend of philosophy, culture and services." [05.38] Why data and visibility is so important, and why it's been THE key talking point for 2020. [08.47] The core BluJay tools that are helping customers to get the most out of data and visibility. "Tools like BluIQ can help surface issues before they happen, so that the user can make more informed decisions on how to react." [10.57] The interactive and collaborative relationship between BluJay and its variety of stakeholders, both internal and external. "We incorporate stakeholder feedback so that we can address today's problems, and plan for tomorrow's problems as well." [14.43] Supply Chain Monitor, and how BluJay tools help bring visibility and translate data into practical change. [19.21] Back end data, evaluation and reporting through key BluJay tools. [23.10] A case study of how BluJay's solutions helped a customer. [27.21] Data accuracy and access – BluJay's focus for the coming year. RESOURCES AND LINKS MENTIONED: Head over to BluJay's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

May Shu, today's woman in supply chain, has nurtured an impressive career with our friends over at Fastenal. Originally from China, she's now making waves in the logistics industry state-side. A dynamic and innovative supply chain professional with over 15 years of experience with Fastenal, May has a focus on people development, driving process efficiencies, and developing scalable solutions for tomorrow's business needs in collaboration with multiple departments across the globe. Today May will be talking to us about her career so far, her approach to self-improvement and why she stays so loyal to Fastenal. IN THIS EPISODE WE DISCUSS: [03.30] May's background and how she went from a degree in forestry to a career in logistics. "The more I got into it, the more excited I was with the opportunities – as soon as I accomplished one thing, there was another thing waiting!" [05.29] May's role at Fastenal. [06.37] Why May moved from Shanghai to a small town in the USA – and how the stability of Fastenal's culture helped ease the transition. [09.13] What makes Fastenal such a good company to work for. "We invest heavily in people, we have amazing training programs… and we have a promote from within model." [10.25] Supply chain: why May loves it, and why it's so important. "Supply chain is the key piece that connects everything!" [12.07] How Fastenal's customer-centric approach makes them such a dynamic and ever-changing business. [13.59] The challenges May and her team faced in 2020. [16.11] From continued demand for safety products to the importance of agility and being prepared for the unexpected, the trends and challenges to watch out for in 2021. [18.34] May's approach to self-development and building confidence. "It's still a daily challenge – I'm still building my confidence with a series of small wins every day." [22.22] What May has learned about herself on her journey so far, and what the future holds. "I know that my personal growth is never done." [24.04] "Don't be afraid of stepping out of your comfort zone" – May's words of advice for women and girls following in her footsteps. RESOURCES AND LINKS MENTIONED: Head over to LinkedIn to connect with May and find out more. As a company focused on supply chain partnerships, Fastenal is proud to sponsor this piece of Women In Supply Chain. With more than 100,000 point-of-use vending machines around the world, Fastenal is dedicated to helping organizations lower their total cost of ownership. Learn more here. Check out our other podcasts HERE.

This is it – we've finally reached the end of 2020! I think it would be an understatement to say that it's been a difficult year for many; but there have also been plenty of positives that we can take note of as well. So in this very special episode, I'm joined by Graham Robins from Border Buddy, who is a great friend of the show, to reflect on some of the things we've seen and done, to round out the year on a high and approach 2021 with a really positive mindset. We talk about COVID, collaboration, data, diversity and inclusion, and our plans for 2021. What a year! IN THIS EPISODE WE DISCUSS: [04.56] An introduction to Graham, his background and his role at Border Buddy. [07.28] The impact of COVID and the valuable lessons we've learned this year, from the effect on mental health to the importance of the workers on the front line of supply chain. "Its been a transformative year for us. But we've learned that remote work is well suited for logistics!" [17.46] What we can practically take from these lessons and integrate into our strategies for 2021. "A lot of this isn't new – it's just making it better! Let's look at anything that takes extra, unnecessary time, and let's squeeze that out." [19.55] The importance of collaboration, the value to be found in improving communication and how we can continue to drive the momentum of collaborative spirit forward into 2021. [29.41] Data: how 2020 has shone a light on its benefits and encouraged a more open-minded approach. "Once you have the data, you can never go back to guesswork." [36.36] The importance of diversity and inclusion, and how we can continue to open up much-needed conversations in 2021. "Everyone's experience is different – we can't broad brush everything. Everyone has their own lens." [48.53] "Nothing new – everything better!" Border Buddy's plans for 2021. [50.16] From the launch of Shipz and Blended, to laying big plans for the future, a snapshot of my year. RESOURCES AND LINKS MENTIONED: Head over to Border Buddy's website now to find out more and discover how they could help your business. Check out our other podcasts HERE.

Founded in 2015, Convoy started a movement in efficient freight. Through their customer-centric approach, ethical commitment and unique technology, that creates smarter ways to connect shippers with carriers, they're helping to solve problems, reduce waste and create a better future. Today, I'll be talking to Lorin Seeks to find out a bit more about the Convoy network and how it's utilising machine learning to solve the challenge of quality and compliance for small and midsize shippers. IN THIS EPISODE WE DISCUSS: [06.59] Lorin's background, his career in the army and how he fell in love with logistics. [11.08] A closer look at Convoy, what it does and how it works. "Convoy is the nation's most efficient digital freight network." [12.34] The four core areas of risk and compliance that every shipper needs to consider. "Shippers are facing legal, financial, service and reputational risks every time they ship freight." [19.27] Why these areas can present real challenges for small and mid-market shippers. [23.45] How intermediaries and brokers are addressing risk and compliance, to ensure they can be a reliable and trusted partner for SME's. [28.05] The Convoy solution, and the power of machine learning. "The more data we feed it, the more accurate it becomes – because it's a learning algorithm, it gets better over time." [31.28] The positive customer response to Convoy solutions. [33.27] From higher safety levels to lower claims, the benefits that shippers will see from the Convoy platform, through removing bias and human error. [38.51] Levelling the playing field for all customers, and a case study of how Convoy were able to solve a very specific problem for one customer in particular. "We were able to come with solutions – and we were able to cut theft by about 90%." [43.15] The future for quality, safety and compliance – and for Convoy. RESOURCES AND LINKS MENTIONED: Head over to Convoy's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Founded in 2015, Convoy started a movement in efficient freight. Through their customer-centric approach, ethical commitment and unique technology, that creates smarter ways to connect shippers with carriers, they're helping to solve problems, reduce waste and create a better future. Today, I'll be talking to Lorin Seeks to find out a bit more about the Convoy network and how it's utilising machine learning to solve the challenge of quality and compliance for small and midsize shippers. IN THIS EPISODE WE DISCUSS: [06.59] Lorin's background, his career in the army and how he fell in love with logistics. [11.08] A closer look at Convoy, what it does and how it works. "Convoy is the nation's most efficient digital freight network." [12.34] The four core areas of risk and compliance that every shipper needs to consider. "Shippers are facing legal, financial, service and reputational risks every time they ship freight." [19.27] Why these areas can present real challenges for small and mid-market shippers. [23.45] How intermediaries and brokers are addressing risk and compliance, to ensure they can be a reliable and trusted partner for SME's. [28.05] The Convoy solution, and the power of machine learning. "The more data we feed it, the more accurate it becomes – because it's a learning algorithm, it gets better over time." [31.28] The positive customer response to Convoy solutions. [33.27] From higher safety levels to lower claims, the benefits that shippers will see from the Convoy platform, through removing bias and human error. [38.51] Levelling the playing field for all customers, and a case study of how Convoy were able to solve a very specific problem for one customer in particular. "We were able to come with solutions – and we were able to cut theft by about 90%." [43.15] The future for quality, safety and compliance – and for Convoy. RESOURCES AND LINKS MENTIONED: Head over to Convoy's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Founded in 2015, Convoy started a movement in efficient freight. Through their customer-centric approach, ethical commitment and unique technology, that creates smarter ways to connect shippers with carriers, they're helping to solve problems, reduce waste and create a better future. Today, I'll be talking to Lorin Seeks to find out a bit more about the Convoy network and how it's utilising machine learning to solve the challenge of quality and compliance for small and midsize shippers. IN THIS EPISODE WE DISCUSS: [06.59] Lorin's background, his career in the army and how he fell in love with logistics. [11.08] A closer look at Convoy, what it does and how it works. "Convoy is the nation's most efficient digital freight network." [12.34] The four core areas of risk and compliance that every shipper needs to consider. "Shippers are facing legal, financial, service and reputational risks every time they ship freight." [19.27] Why these areas can present real challenges for small and mid-market shippers. [23.45] How intermediaries and brokers are addressing risk and compliance, to ensure they can be a reliable and trusted partner for SME's. [28.05] The Convoy solution, and the power of machine learning. "The more data we feed it, the more accurate it becomes – because it's a learning algorithm, it gets better over time." [31.28] The positive customer response to Convoy solutions. [33.27] From higher safety levels to lower claims, the benefits that shippers will see from the Convoy platform, through removing bias and human error. [38.51] Levelling the playing field for all customers, and a case study of how Convoy were able to solve a very specific problem for one customer in particular. "We were able to come with solutions – and we were able to cut theft by about 90%." [43.15] The future for quality, safety and compliance – and for Convoy. RESOURCES AND LINKS MENTIONED: Head over to Convoy's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

From gaining her degree in Organizational Psychology & Human Resources Management, Sangna has gone on to achieve huge success in her field. With an interest in technology and engineering, leadership roles at companies like Flextronics, Solectron and Meggitt have led her to her current role at Apex. She's the Vice President of Human Resources for the Americas and has been doing some incredible work there for the past five years. Today Sangna will be talking to us about her long-standing HR career, her passion for people and the future of business. IN THIS EPISODE WE DISCUSS: [07.32] Sangna's background and how she sidestepped from clinical psychology to HR. "Instead of one person at a time, I get to have an impact on a whole workforce." [09.21] How Sangna began at Apex, and her role building their HR structure. [10.42] A closer look at Sangna's responsibilities at Apex. [11.51] The impact of working in employee relations. "You are the facilitator – you are the hub of the company, between employees and management." [15.37] Apex's commitment to diversity and inclusion, and what makes them so special. "In today's polarized atmosphere, being part of an organization that values you, is more important than ever." [20.18] What drew Sangna to technology and engineering, and how she ended up in logistics. [23.25] How the face of HR has changed over the years. [25.11] From remote working to the impact of COVID-19, the HR trends to watch out for. [27.11] The future, and the relationship between people and technology. "Their job might look a little different, but people are still the future." [29.55] What finding your voice as a woman means to Sangna. "Finding your voice, for me, has been about building credibility with confidence." [32.18] What Sangna has learned about herself along the way. [34.00] Credibility and passion, Sangna's words of advice for the next generation. RESOURCES AND LINKS MENTIONED: Head over to LinkedIn to connect with Sangna and find out more. Check out our other podcasts HERE.

Adebayo Adeleke is a supply chain enthusiast, businessman, social entrepreneur, retired U.S Army Officer and global thought leader all rolled into one. From Jordan to Japan, Africa to Afghanistan, he's gathered his impressive knowledge and expertise from around the world. Retired from the U.S Army after an impressive 20 year career, Adebayo is now Managing Partner at Pantote Solutions LLC, President and CEO of Adebayo Adeleke LLC, a Principal Partner and Senior Supply Chain Consultant for Epot Consulting Limited and a Lecturer in Supply Chain Management at the Sam Houston State University. Today Adebayo will be talking to us about his career so far, his many inspirational achievements and his passion for driving immigration reform. IN THIS EPISODE WE DISCUSS: [06.47] Adebayo's background and how he fell into supply chain by chance. [10.22] What led Adebayo to join the army, and why he fell in love with it. [11.38] Adebayo's experience of war, and what he learned. "When I came back, I was transformed – the way I saw supply chain was totally different." [17.45] The challenges and unpredictability of army logistics. [22.08] The difference between army and civilian logistics – and efficient vs effective supply chains. [26.30] The challenges Adebayo faced in his life and career as an African immigrant in the USA. "Your identity is driven from your culture, and often you have to shed some of that to be a part of this system." [32.40] What drives Adebayo to be so active as an influencer for positive change. [35.21] Adebayo's roles in the Rising Leadership Foundation and the New American Economy – and why they're so important. "If we can create better leaders, we can have a better society." [39.59] The future for Adebayo. "We need to start understanding the nuances and how we can improve supply chain globally by regionalizing our solutions." [43.51] Be true to yourself – Adebayo's advice for anyone following in his footsteps. RESOURCES AND LINKS MENTIONED: Connect with Adebayo on LinkedIn to find out more. Check out our other podcasts HERE.

This is the fourth and final show in our "Not Just Nuts and Bolts" series, in partnership with Fastenal. Last week in Episode 3, 'Powered by Proximity,' I was joined by Sam Nafe, Senior VP for National Account Sales Teams at Fastenal, and Jim DeMarco, Category Manager at PGT Innovations. We talked about their successful business partnership and the topic of glocality – what it means, why it's so important and exactly how Fastenal deliver it across the world. Today in Episode 4, 'Wait! Don't Order,' we're talking to John Soderberg, EVP of IT at Fastenal, to talk about data and analytics: why is data so important, what kinds of data should we be focusing on and how can we use it to better our supply chains. IN THIS EPISODE WE DISCUSS: [01.04] John's long-standing career at Fastenal, his current role and how Fastenal truly has a decentralized model. [03.00] Why data is so important. "It's the basis for making better informed decisions." [04.49] The types of data that supply chain professionals should be looking at right now. "The data we should be looking at needs to support the areas we want to improve: it needs to be measurable and we need to know where we want to take it." [06.44] The importance of collaboration, between both departments and businesses, in understanding and using data. [08.57] Collecting data at a site-level, and the difficulty in keeping the consistency and discipline as you take that up to a higher level. "If there's not an emphasis on quality in the capture, then a lot of the plans are in vain. [12.22] The challenges of data at an enterprise level. [14.32] How to make data actionable. [17.26] Why it's so important to have a trusted partner to help you manage data and create a strategy around it. "The value of the data is dependent on that partnership and how you work together through it." [18.57] What utilizing data can look like in real terms to customers, especially when it comes to managing stock. [21.51] Why a greater understanding of data and analytics is what's going to define the next generation of supply chain professionals. [24.16] The future, and why Fastenal plan on getting even closer to their customers. RESOURCES AND LINKS MENTIONED: Head over to Fastenal's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

SIMOS provides more than just basic contingent labor: they deliver customized strategic labor solutions, with the end goal of reducing cost, increasing productivity and ensuring budget certainty - without compromising on quality standards. Their consultative partnership philosophy means that they design solutions from inside your facility, aligning with your KPI's and offering a level of support that means you can step back and focus on the bigger picture, leaving your workforce in safe hands. Today, I'm joined by Harold Baro, Senior Vice President and General Manager, to talk all about SIMOS, the importance of collaboration and some of the challenges that businesses are currently facing with their workforces. IN THIS EPISODE WE DISCUSS: [07.39] How SIMOS was founded, and the story behind the name. "Our Founder wanted to provide more value to his clients and give more accountability." [09.04] A closer look at exactly what SIMOS does. [10.53] The trusted partnerships that SIMOS enjoys with its customers. "We don't treat the word partner lightly – we're laser focused on supplying each client with the right solutions." [12.55] How SIMOS interacts with its customers, and tackles change management, by talking their language. [14.08] Exactly what is contingent labor workforce and why/how companies use it. [15.31] The misconceptions around contingent labor and why the SIMOS model is so surprising. [17.36] The added value of prediction and analysis within the SIMOS model. [19.09] The challenges businesses are facing right now with staffing, and how SIMOS tackles key pain points. "Our research shows that 6 in 10 employers are having a hard time finding workers... and high turnover and high absenteeism kills productivity." [21.29] SIMOS' drive through hiring scheme and how it engages with the community. [23.19] The impact of COVID-19, how SIMOS have adapted and how they're helping customers. "We've become more important; we're getting a lot of calls for additional people to come to work – and we put our people's safety and health first." [25.52] How COVID-19 has driven the importance of collaboration home, particularly with health and safety protocols. [27.27] The rise of tech, the partnership between tech and people, and automation in warehousing. [31.01] A case study looking at how SIMOS revolutionized one customers' environment and processes. "Through our solutions, we saw quality and orders increase, complaints decrease and we were able to save them over 1 million dollars." [34.20] The correlation between supply chain and customer experience. [36.52] The future for SIMOS. RESOURCES AND LINKS MENTIONED: Schedule your FREE engineering assessment by heading over to SIMOS' website now. You can also connect with Harold on LinkedIn or follow SIMOS on LinkedIn here. Check out our other podcasts HERE.

This is the third show in our "Not Just Nuts and Bolts" series, in partnership with Fastenal. Last week in Episode 2, 'Bring Us Your Problems,' I spoke to Kris Van Dalen and we took a closer look at Fastenal's onsite solutions, their response to the COVID-19 crisis and how we can prepare our businesses and supply chains for the future. Today in Episode 3, 'Powered by Proximity,' we're talking with Sam Nafe, Senior VP for National Account Sales Teams at Fastenal, and Jim DeMarco, Category Manager at PGT Innovations. We'll be talking about their successful partnership and the topic of glocality – what it means, why it's so important and exactly how Fastenal deliver it across the world. IN THIS EPISODE WE DISCUSS: [01.09] Sam's career at Fastenal, his current role and why the percentage of Fastenal's customer-facing staff might surprise you. [02.22] PGT's history, and Jim's current role. [03.40] What is glocality, and what does it mean for Fastenal and its customers. "It allows the team to be creative… to achieve the objectives of each customer." [05.33] Why PGT chose Fastenal as a trusted partner. "We take partnership seriously – we like to grow together." [07.30] Fastenal's lean solutions, and how they helped PGT with their onsite needs. [10.39] The challenges PGT were seeing which led to their partnership with Fastenal. [11.55] The benefits that PGT have seen from working with Fastenal. [13.35] How Fastenal were able to help PGT through the COVID-19 crisis, ensuring their supply chain. [16.29] Why it was so important to PGT that Fastenal could pivot quickly and continue to meet their needs in testing times. "Fastenal were able to preserve our glove allocation, which was critical." [18.29] A closer look at how Fastenal were able to support their customers through the crisis, and continue to supply much-needed PPE. [20.44] Jim's take on the future of PGT and Fastenal's partnership. [21.34] The future of that partnership from Fastenal's perspective. "Ultimately, we need to listen, as Jim's business continues to evolve." [23.49] From cost to response time, Jim explains why businesses should choose Fastenal. [25.07] The future of supply chain and how Fastenal will be innovating along with it. RESOURCES AND LINKS MENTIONED: Head over to Fastenal's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the second episode of Let's Talk Supply Chain's brand-new show, Blended. Blended is all about opening up conversations and giving the mic to all of the underrepresented voices in our industry – women, the LGBTQIA community, people of color, those with disabilities, whether they're visible or hidden, and many more. Today in Episode 2, 'Story of my Life,' we're going to be delving into our guest's personal stories: the experiences that made them who they are today and the impact, both positive and negative, that those experiences have had on their lives and careers. IN THIS EPISODE WE DISCUSS: [03.23] Introductions to our Blended panelists. Madison Mobley – Senior Account Executive at Fairmarkit Lamont Robinson – President and CEO at Robinson LaRueCo Consulting, LLC Claudia Freed – CEO and President at EALgreen Martin Stark – IT Strategic Sourcing Lead at University of Sydney and Founder and CEO World Gay Boxing Championships Angie Reno – Director of Procurement, Government Services at Crowley [09.35] Martin's story; from serious ill health to harnessing his courage, finding his voice and following his own path. "Our experiences propel us forward." Martin [12.18] How minorities can find themselves the butt of the joke and often find themselves joining in, in order to fit in and not rock the boat. Why we need to keep sharing in order to move the dial of what's appropriate. How inappropriate humor, and using jokes to demean, is not particular to one community. How we can use these incidents as opportunities to educate and ask questions. How jokes can often be a repeated turn of phrase, learned from previous generations, used without truly thinking about or understanding the meaning. "I'm a black Mormon (which is rare!) so I'd get a lot of those 'jokes;' and if I don't stand up and speak out, I'm doing not only myself a disservice but also anybody else that's at a disadvantage." Lamont [17.40] Madison's experience as a black woman growing up in the suburbs, and the panelists reflections on language. "Forums such as this, where we're telling stories and educating each other around all the different flavors of humanity, are so important. And the more we do this, the more visibility we have into one another's real life experiences - and then you can begin to adjust how we speak to one another." Madison [19.37] Claudia's story, the boardroom experience that opened her eyes and the groups reflections on the power of words. "It said to me that women are not valued in financial transactions." Claudia The implications of words, and the intent behind them. The proliferation of casual discrimination in the workplace. English as a second language, and understanding nuance and phraseology. [30.03] Madison's story, how it led to her passion for humanitarianism and the panelists reflections on background, privilege and self-improvement. Taking a hard line vs a soft line. Using your privilege for good. Being an example to others. Calling each other out when you need to. What it means to fit in, or not fit in. The danger of labels and assumptions based on issues like gender, race, religion or sexuality. [51.55] Angie's story, facing misogyny in the workplace and the groups reflections on behaviors and encouraging change. How do you take your experience and learn from it or change it? How do we think about gender bias? How our experiences impact us and/or change our behavior. Our reactions to our experiences, and other people's perceptions of those reactions. "As women we're in a dichotomy: on one side we have to be assertive and confident, and on the other side we have to be very mindful that we're being watched, in terms of our reactions." Claudia [70.13] The one piece of advice the panelists would share from their personal stories: If you're not aligning, get out! – Angie Follow your passion – Lamont See color, and seek to understand – Madison Have courage, fear nothing and live your life for yourself – Martin Believe in yourself – Claudia RESOURCES AND LINKS MENTIONED: You can connect with all of our amazing panelists on LinkedIn - Madison, Claudia, Lamont, Martin and Angie - if you'd like to find out more. Check out our other podcasts HERE.

As a maverick in the freight forwarding industry, Global Gateway Logistics believes in the creative persistence of deep analysis, learned experience and exceptional customer service. No matter the obstacle, operational challenge or budgetary constraint, Global Gateway Logistics will work tirelessly to support businesses supply chain and logistical needs. A committed and forward-thinking freight forwarder and NVOCC, Gateway Global Logistics provide insights and recommendations through data analysis and experience to create game-changing solutions for your business operations. Today, Caitlin Murphy, Founder & Managing Director of Operations, joins me to talk about Global Gateway Logistics, her approach to business and how exactly we go about creating transparent, strategic and successful supply chains. IN THIS EPISODE WE DISCUSS: [08.57] Caitlin's background and how previous job dissatisfaction led to her founding Global Gateway Logistics. "I had confidence that I could make an impact – and that confidence, coupled with my passion, outweighed the fear." [12.29] Exactly what Global Gateway Logistics does and how it helps its customers. "We are determined to simplify global logistics, and we do that through customer service and technology." [15.39] What makes Global Gateway Logistics different, and its focus on diversity and creative thinking. [22.22] Combining the power of data and technology with the power of people. "The more that we're all interconnected through technology, and can utilize it with a boutique customer service: that's truly the future of freight forwarding." [30.47] The importance of talking about business on a global scale, partnerships and the benefits of global export. "We have a duty to promote global trade." [37.14] A real life example of how Global Gateway Logistics helped a key customer. [40.01] Growth, growth, growth – the future of Global Gateway Logistics. RESOURCES AND LINKS MENTIONED: Head over to Global Gateway Logistics' website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the second show in our "Not Just Nuts and Bolts" series, in partnership with Fastenal. Last week in Episode 1, 'Innovation at Work,' I spoke to Dan, President and CEO at Fastenal to find out exactly who Fastenal are, what they do and how they've evolved to become a global company, with a local focus, who are much more than just nuts and bolts. Today in Episode 2, 'Bring Us Your Problems,' we're chatting with Kris Van Dalen and taking a closer look at Fastenal's onsite solutions, their response to the COVID-19 crisis and how we can prepare our businesses and supply chains for the future. IN THIS EPISODE WE DISCUSS: [01.05] Kris's career at Fastenal, and how the scope of their offering might just surprise you. [02.47] Fastenal's comprehensive COVID-19 response – which became far more than simply delivering PPE. "The problem became much more than just the availability of an item." [07.37] How the COVID crisis has taught us why it's so important to have trusted supply chain partners in place before a crisis happens. "Our evolution is hinged on relationship-building, and the management of those relationships." [12.00] What Fastenal's on-site model looks like and how it changes to meet customer needs. [17.44] How Fastenal's local presence and decentralized decision making helped to keep customers afloat during the COVID crisis. "Their success is what drives ours." [23.19] A closer look at Fastenal's 'last mile' system and why they do it differently. [28.55] How we can future-proof our supply chains. "Supplier integration, tighter partnerships – those are the key to future-proofing supply chain." [31.10] The future of supply chain and how Fastenal is well positioned to help facilitate it. RESOURCES AND LINKS MENTIONED: Head over to Fastenal's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Loadshop is an online marketplace that connects carriers and shippers in the trucking space, eliminating the middleman, and so providing transparent, efficient and cost-effective solutions for both sides of the transaction. On a mission to create trucking with transparency, they might be a new kid on the block, but they're utilizing the extensive industry experience of their cross-functional team to ensure they're on the road to success. Today, Loadshop's Business Lead, Hunter Burke, will be chatting about the Loadshop marketplace, its benefits, and the future of trucking. IN THIS EPISODE WE DISCUSS: [05.56] The history behind the Loadshop brand and the core problems that led to its creation. "The idea started with seeing how much work it is to match loads and trucks in a spot market environment." [11.02] What Loadshop does and how it works. [12.45] The impact of lack of transparency on the ease and efficiency of shipping. "The lack of transparency creates so many games that the industry are sick of playing." [14.29] The benefits of Loadshop to both carriers and shippers. "Because Loadshop charges a flat transparent fee, only when a match is made, it removes the risk premium that brokers add to their rates." [19.25] How Loadshop helps shippers to break out of their comfort zone by opening up a wider breadth of supplier choice. [21.04] The role that platforms like Loadshop play in modern supply chain. [23.23] The balance between new platforms like Loadshop and traditional brokers. [25.22] The importance of transparency. "It's an infusion of more information that allows everyone to make better decisions!" [29.06] A real life example of how Loadshop helps its customers. [30.47] Loadshop's Smart Spot system and how it can help. [32.07] The future of trucking. RESOURCES AND LINKS MENTIONED: Head over to Loadshop's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the first episode of our latest mini-series in partnership with Fastenal. Over the next four episodes, our "Not Just Nuts and Bolts" series is going to take a closer look at Fastenal, their global reach and the many different ways they serve the industry; their resilience and innovation in response to the COVID-19 crisis, and why they're putting a focus on the importance of data in bettering supply chains. Today in Episode 1, Innovation at Work, I'm talking to Dan Florness, President and CEO at Fastenal. We'll be finding out exactly who Fastenal is, what they do and how they've evolved to become a global company, with a local focus, who are much more than just nuts and bolts. IN THIS EPISODE WE DISCUSS: [01.26] Dan's background, his role at Fastenal and how Fastenal is both a provider and its own customer. "Our secret ingredient is agility and problem-solving." [4.14] Fastenal's history and growth. [06.18] What Fastenal stands for. "We go out and find great people – we're about opportunity, freedom to operate and mutual trust." [08.13] Exactly what Fastenal does, and its different business areas. [10.15] How and why Fastenal came to manage supply chains for their customers. [14.14] How Fastenal was ahead of the game when it comes to the issue of stock. [16.21] The benefits that come from Fastenal's decentralized model. "A local team knows their customer really well." [19.12] A closer look at Fastenal's local approach: how it works, the ethos behind it and the benefits. [21.49] How Fastenal responded to the COVID crisis, and its commitment to customers. [28.30] From Government to Universities, the variety of businesses Fastenal works with. "The ideal customer for us is someone who's willing to look at the ideas we bring to the table, and change the way they've been doing things." [32.07] How visibility and partnerships are the future of supply chain. RESOURCES AND LINKS MENTIONED: Head over to Fastenal's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

From an early interest in engineering and logistics, going all the way back to education-level, Carolina has gone on to have an exciting and varied career in the industry. Now, as a logistics leader at top IT company Lenovo, she's channelling all that incredible insight and experience into creating robust and effective logistics operations across Latin America. Today Carolina will be talking to us about her career so far, her many inspirational achievements and her long-standing love for logistics. IN THIS EPISODE WE DISCUSS: [07.52] Carolina's background, her interest in international business and culture, and the variety of experiences that have led her to where she is today. "Those experiences were the ones that opened my eyes and allowed me to see the different roles you can perform within supply chain – that has been, and still is, the most exciting part." [10.54] How Carolina has followed her heart during the course of her life and career, and her passion for giving back to the community. "My driver is 'do everything with passion – do and learn new things!'" [13.30] The challenges, excitement and growth that Carolina discovered whilst living in China. [15.55] How experience, and destiny, brought Carolina to Lenovo. [18.34] How Lenovo's support helped Carolina to find her voice and drive her forward in her current role. [22.07] Carolina's passion for logistics, and why women need to take advantage of the momentum happening in diversity right now. [25.35] How women need to advocate for themselves, to change their own bias and make the discussion around diversity and inclusion a two-way conversation. "We're on the first step of a marathon." [29.21] The challenges that Carolina has faced over the years, including being the only woman in the board room. "We need to create the sense that we belong there – and that we've earned it." [31.57] From personal and professional growth, and her new project WEL, what the future holds for Carolina. [35.31] Follow your passion and work hard, Carolina's advice for women following in her footsteps. RESOURCES AND LINKS MENTIONED: Head over to LinkedIn to connect with Carolina and find out more. Check out our other podcasts HERE.

This is the fourth and final show in our "What Does Intermodal Mean to You" series, in partnership with IANA. In last week's episode, 'The Technology,' I was joined by Phil Shook, Vice President at C.H. Robinson, to talk about exactly what kinds of tech is used in the industry; the importance of connectivity and partnerships; why technology companies themselves are attracted to the intermodal industry – and the role IANA thinks tech will play in the industry moving forward. Today in Episode 4, 'The Workforce,' I'm joined by Mark McKendry, Vice President North American Intermodal at NFI, to shine a light on workforce development: the trends, the skills, the challenges – and what the future will look like for people in supply chain. IN THIS EPISODE WE DISCUSS: [01.14] Mark's role at NFI and a key misconception about intermodal. "The perception of intermodal is that it's a minor player compared to truck." [02.19] e-commerce acceleration, a major supply chain trend affecting the workforce right now. [03.57] From smaller, local warehouses to staff who work remotely, the current trends in decentralised workforces. "The pandemic has brought us 10 years into the future, to show us what decentralised work can really look like." [5.15] From truck driving shortages to curiosity and a willingness to learn, the skills that are needed in intermodal right now. "Being curious can get you into a leadership role in this industry." [11.12] Technology within intermodal – its impact, and current gaps. "There are far too many pieces of proprietary technology – there's no real dominant player" [15.57] The challenges to entering intermodal, and the benefits of being a generalist. [18.09] What is an IMC, and their benefits. [19.33] Developing workforces for the future. [23.10] Whether a certain level of education is needed to enter supply chain. "There's a strong argument for not needing college degrees for many of the roles in our industry. RESOURCES AND LINKS MENTIONED: Head over to IANA's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Jon Trask founded Digital SCM over 12 years ago and as the industry changed, he kept up. He went on to found ETA Guru and Identity Guru, which ultimately came together with Digital SCM to create Blockchain Guru, the powerhouse company we're talking about today. Blockchain Guru is working at the forefront of emerging tech, blending tested technology with modern advancements to deliver tangible results. Today, Jon and I will be chatting about artificial intelligence and cryptocurrency and their benefits; how Blockchain Guru is making big changes in supply chain, and how emerging tech will help to shape the future of, not just logistics, but the world. IN THIS EPISODE WE DISCUSS: [07.51] What exactly is blockchain. [08.55] The benefits of sharing data. "People are generally reluctant to share their data, but [sharing data] gives you the ability to have a better, more robust process in improving your business." [11.21] From reducing third party dependency to creating immutable data, the benefits of blockchain. "In a world where we're always worried about data security, blockchain changes what data security looks like." [14.34] The relationship between blockchain and bitcoin. [15.33] The idea of data as currency. [16.40] An overview of AI and machine learning, and its benefits. [20.55] The balance between people and technology. [24.41] An overview of Blockchain Guru, and ETA Guru. "We help an organisation to define a problem, and then solution that problem." [30.31] A closer look at Digital SCM, and how the industry has changed since its inception 12 years ago. "Historically, a lot of our work was around helping companies who are struggling with their existing technology. So, the mission hasn't changed, but what's changed is the technology." [36.32] Examples of how Blockchain Guru has helped customers to make efficiencies and save money. "It's amazing how much value is hidden in the data." [40.54] When, and why, you should get in touch with Blockchain Guru. [43.58] From problem-solving to a unique solution for cattle-tracing, the future for Blockchain Guru. RESOURCES AND LINKS MENTIONED: Head over to Blockchain Guru's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the third show in our "What Does Intermodal Mean to You" series, in partnership with IANA. In last week's episode 'The Equipment,' we spoke to Frank Sonzala, CEO of CIE Manufacturing, about the types of equipment that are key within the intermodal industry, what role they play in keeping freight moving and why maintenance is so important. Today in Episode 3, 'The Technology' I'm joined by Phil Shook, Vice President at C.H. Robinson to talk about exactly what kinds of tech are used in the industry; the importance of connectivity and partnerships; why technology companies themselves are attracted to the intermodal industry – and the role IANA thinks tech will play in the industry moving forward. IN THIS EPISODE WE DISCUSS: [01.20] Phil's 20+ year career at C.H. Robinson, how much he's seen the industry change over that time, and his current role in staying abreast of technology so he can make the right decisions for their intermodal business line. "Collaboration is why the change has been so quick, and so successful." [03.41] From track and trace and cargo sensors all the way to AI and machine learning, the key technology defining the intermodal industry right now. "It's starting to get more integrated – and smarter." [06.40] The chain of custody in intermodal and how advancements in technology are helping to deliver a much higher degree of confidence for clients. [08.25] The importance of data to consumer buying habits, and how key industry problems can be solved with data driven insights. [12.39] How data drives connectivity and transparency, allowing businesses to measure up against best in class, create efficiencies and collaborate to drive better outcomes and solutions. "Presenting data in a non-threatening and fact-based way opens up conversations, and customers are willing to change behavior because of it." [19.18] Why tech companies are focusing on intermodal, and supply chain in general. [23.46] From growth in AI and machine learning to investment in railroad, the future of intermodal and supply chain. "We need to make sure we're developing the technology to keep up with an ever-changing consumer buying habit." RESOURCES AND LINKS MENTIONED: Head over to IANA's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Export Development Canada has been Canada's credit agency for over 75 years. Through their years of industry experience, they've helped businesses across Canada to manage risk, secure finance and establish themselves on a global platform. Today, we talk to Zeeshan Fazal, Senior Account Manager - Technology Group at EDC to talk about helping SME's achieve global success, how COVID-19 has affected the nations' industry and the huge role EDC plays in supporting the Canadian economy. IN THIS EPISODE WE DISCUSS: [08.08] An overview of EDC, how they began and how they can help. [10.39] EDC's financial solutions, and their focus on managing risk. [13.45] EDC's non-financial solutions, and how they help Canadian businesses to navigate the international market. [19.26] How EDC's Global Trade Team find and facilitate opportunities, by analyzing the global market and 'matchmaking' with Canadian businesses. [24.15] The importance of championing SME's, and their benefits over big business. "The world is asking for innovative solutions, and flexibility." [26.43] A real life success story, and the EDC solutions that facilitated it, including risk management, and secure credit lines. "Try to protect yourself as much as possible when you're beginning a new relationship." [38.13] EDC's integrity and commitment to social responsibility. "We're all learning, but it's important to start off with a robust approach to ensure we're living in a fair world that promotes peace and justice." [42.24] The impact of COVID-19 and how EDC pivoted to support Canadian business in their time of need. [47.01] Ambition, growth and innovation, the future for both EDC and Canadian business. "Canadian companies have proven on the global scale that they're innovative and have the capabilities to respond to global demand." RESOURCES AND LINKS MENTIONED: Head over to EDC's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the second show in our "What Does Intermodal Mean to You" series, in partnership with IANA. In last week's episode 'The Industry,' we spoke to Jim Newsome President and CEO of the South Carolina Ports Authority in Charleston. We found out more about what the intermodal industry is, how it works and how ecommerce has changed the landscape of the industry. We learned more about IANA and its role within the industry, and about the impressive investment in infrastructure that Jim has been overseeing over at the South Carolina Ports Authority. Today in Episode 2, 'The Equipment' we're talking to Frank Sonzala, CEO of CIE Manufacturing. We're going to explore what equipment is key within the intermodal industry, what role it plays in keeping freight moving, why maintenance is so important – and we'll be having a little bit of fun with a maintenance horror story, to remind you why paying attention to the details can make or break your supply chain. IN THIS EPISODE WE DISCUSS: [01.01] Frank's impressive 37 years in the industry, and how he moved from vendor to in-house with CIE Manufacturing. [02.45] From containers to cranes, the various components that come together to make up the intermodal industry. [07.29] The improvements Frank has seen in road safety. "In 2010 when CSA came in, the chassis really started to blossom into a maintenance machine that was taken care of on a timely basis instead of on a breakdown basis." [11.33] A maintenance horror story – why pro-active maintenance and repair is vital. "Quality and safety mean so much!" [14.31] IANA's maintenance and repair committee, and the benefit it brings to the intermodal industry. "We're all about preventative maintenance now." [18.21] How IANA established best practice for the industry and have so successfully connected its disparate elements. "The future is bright for intermodal and it needs bright young people to carry on the torch." [20.29] How technology has changed the face of intermodal. RESOURCES AND LINKS MENTIONED: Head over to IANA's website and CIE Manufacturing's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Welcome to Blended! This is a brand new show for Let's Talk Supply Chain and it's going to be a little bit different to what you've heard before. We talk a lot about the challenges facing our industry as a whole – changing technology, network complexity, surprises like COVID-19 – but what we don't talk as much about is the people. The people that really drive our industry forward. And specifically, the under-represented people in our industry. I've been flying the flag for women in supply chain for a few years now, through the podcast and some of my other endeavors, but Blended is going to go much further than that. Because it's not just women who are a minority – we need to be thinking about the LGBTQIA community, people of color, those with disabilities, whether they're visible or hidden. As minorities, we need to join together to support each other and be each other's allies - to ensure we ALL have a seat at the table to make our industry the absolute best it can be. Today in Episode 1, 'What's in a Name,' we're going to be talking all about the language we use when discussing minorities – what do these words mean to us, and to others; are there right or wrong words to use, and what are the subtexts of those words; and what does diversity, inclusion and identity mean to us. IN THIS EPISODE WE DISCUSS: [03.29] Introductions to our Blended panelists. Prakash M Radhakrishnan – Courier Operations at Toll and award-winning YouTube producer with a focus on disability and mental health. Holly Qualman – VP of Marketing and Client Solutions America for Apex Logistics and adopted Korean-American woman, flying the flag for multi-racial unity. Matthew Hernandez – General Manger for North America at Xenata and representative of both the LatinX and LGBTQIA communities. Hope White – Founder and CEO of HD White Logistics, Founder of Hope White Consulting and Logistically Speaking Online and proud black woman. Greg White – Founder of Blue Ridge Global, host of Supply Chain Now and father of daughters, with native American heritage. [11.23] The word 'minority' and its connotations. "It's time to think about the world on a global scale." Greg. Is it a beneficial or derogatory term? Does it perpetuate the feeling of being 'other' or 'less than,' since its technical definition is less than half the whole? How does the insistence on labelling people affect mental health and self-esteem? How does being a minority affect your goals and ambitions – are they personal to you, or are they developed so you can conform to a societal norm? Are we designed to keep each other at arm's length; is the tendency towards segregation a result of evolution – how do we push the reset button on human nature? Are labels necessary at all, or are we all just people? "It's another stage of evolution – before we develop the language for it, we need to understand how we got here." Matthew. [33.20] What words should we be using specifically for the disability community? "There's no rulebook – and the disability community feel the same." Prakash [36.10] The impact of upbringing. Why the way that we're raised is so vital – prejudice is learnt, or tackled, at an early age. Why we need to support everyone to succeed, and make sure that those at a disadvantage get equal if not greater support. The danger in not taking on board peoples experiences and viewpoints because of preconceptions. How the use of incorrect labels muddies the water and creates confusion. Assumption is ignorance: the importance of being able to continue to interpret and learn. [44.12] What words should we be using specifically for the LGBTQIA community and people of color? Why it's important to take the time to listen. How some words have traditionally been used to separate minorities and make them 'an other.' Why education is so important. [55.28] The importance of identity. "It's not what you're called, it's what you answer to." Hope Why we all need to be in charge of our own identities. How descriptors have changed over time and the impact that those changes have had. Why it's OK to ask, as long as you're asking for the right reason. Why we need to pay attention to the nuances of individual identities. The responsibility of minorities to educate others. The importance of open and honest conversations, that come from a place of empathy and understanding. [69.09] Today's buzzwords: diversity and inclusion. So many of us minorities have to jump through so many hoops just to get a small slither of the pie." Hope What do these words mean to us? Can you have one without the other? How the meaning of diversity and inclusion can be influenced by how we're raised, or what we're exposed to on a long-term basis. Why diversity and inclusion also need to include processes to build the foundations for education and understanding and promoting acceptance. Often in the corporate world, we know there's a problem, but we very seldom have the opportunity to talk about it openly." Matthew [80.16] Our su

Pallet Alliance takes a holistic approach to pallet program management that's far more than just quoting pallet prices. Through managing cost drivers like sourcing, design and implementation, they deliver comprehensive solutions tailored to fit operational requirements, whilst investments in Iot-based logistics, customized reporting, and industry-leading expertise continue to drive their ongoing improvement. And Tyson Steffens plays a key role. After holding positions at General Electric and United States Gypsum, he initially joined Pallet Alliance in 2003 as a business development manager. But now, after nearly 20 years with the company, Tyson and the team are transforming pallet program management with new technology, tailored solutions and a fresh outlook. Today Tyson will be sharing his thoughts on the importance of partnerships, championing industry improvement, and how Pallet Alliance can help you to optimize cost, quality, and efficiency through their unique collaborative approach. IN THIS EPISODE WE DISCUSS: [08.50] How Tyson's background in engineering, and at United States Gypsum, led him to the pallet industry. [10.59] Exactly what Pallet Alliance does and how it helps its customers. "We're coming in as a cross functional team of speciality buyers." [13.37] The variety of options available in the pallet market, and how Pallet Alliance helps guide customers through them to find the right solution. "We're material, design and program agnostic – our goal is to help the customer." [17.33] The hurdles that companies often face when trying to source the right pallets for them, and Pallet Alliances' holistic approach to problem-solving. [20.21] How teamwork and sourcing the right product can save time and money down the line. [22.13] Some real-life examples of the positive change and value that Pallet Alliance has delivered for its customers. [27.23] A look at Pallet Alliance's ideal customer. [29.55] Why partnership is so important, both technically, and culturally. "Nobody can do everything by themselves – we really do need each other." [33.25] Pallet Alliance's commitment to social issues. [38.25] From organic growth to a focus on de-risking, the future for Pallet Alliance. "We're the people to marry the pallet world with technology." RESOURCES AND LINKS MENTIONED: Head over to Pallet Alliance's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the first episode of our latest mini-series in partnership with IANA: The Intermodal Association of North America. Over the next four episodes, our "What Does Intermodal Mean to You?" series is going to take a closer look at the intermodal industry and its benefits, the equipment and technology that serves it, and all of the different people involved. Today in Episode 1, The Industry, I'm talking to Jim Newsome President and CEO of the South Carolina Ports Authority in Charleston. We'll be finding out exactly what the intermodal industry is and how it works; looking at how ecommerce has changed the landscape of intermodal in recent years; learning more about IANA and its role within the industry; and finding out about the impressive investment in infrastructure that Jim has been overseeing over at the South Carolina Ports Authority. IN THIS EPISODE WE DISCUSS: [01.25] Jim's background, his role with the South Carolina Ports Authority and a closer look at what the intermodal industry is. "To me it's the confluence of modes of transportation to provide an efficient product." [03.52] From 3PL's to container shipping, the key intermodal supply chain players. [06.51] The benefits of intermodal transportation. [10.09] The need for better infrastructure and the challenge of planning for growth. "Our port, by the end of next year, will have invested over 2 billion dollars in infrastructure." [12.55] Why global businesses, like BMW, set up home and invest near ports. [15.12] The possibility of re-shoring manufacturing post-COVID. [17.28] A closer look at the South Carolina Ports Authority's recent investment projects. [19.49] Exactly what an Inland Port is, and its benefits. "It's been a winning concept for us. We've quadrupled the volume of moves per day in the last decade." [22.34] What the next 5 years might look like for the industry. "We're seeing a renaissance in retail distribution." [25.30] The future of technology and automation in intermodal. RESOURCES AND LINKS MENTIONED: Head over to IANA's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

From gaining her degree in Business, with a concentration in transportation, Michelle has gone from strength to strength. Her career has seen her achieve leadership roles within large organizations from Kraft to JC Penney, move all around the USA, and now sees her helping to shape the whole future of transport and supply chain, as the Vice President of Transportation for The Home Depot. She's also actively engaged within the industry and serves on the boards of a host of different associations, advising the industry and championing female leadership. Today Michelle tells us all about her impressive career, her love for, and commitment to, the industry and the importance of supporting women in supply chain. IN THIS EPISODE WE DISCUSS: [06.44] How lively conversations with her trucking Father brought Michelle to supply chain, despite wanting to be a teacher in her early years. "Never underestimate the power of a dinner conversation with your children! [08.28] How a part-time job at a burger restaurant in her early teens helped Michelle to find her voice, through a focus on customer service and communication with management. [10.17] The importance of mentorship and how, on reflection, the pressure of being a woman in a male-dominated industry meant Michelle didn't always use her voice the way she now feels she could, or should, have. [13.10] How The Home Depots' ethos matches with Michelle's; and the challenges as well as the positives of working for the company. "If you enjoy fast-paced, high-energy, challenging, thought-provoking workload, being in supply chain and transportation is a great area to be in." [14.50] How COVID has affected supply chain, and the benefits it's brought along with it, from improved technology to more flexible communication. [15.50] How an understanding of data is going to be key for the next generation. [17.30] The benefits of engaging with the industry and taking seats on boards, from networking to giving back. [20.11] How organisations like AWESOME are changing the game for women in business, and the importance of continuing to champion female voices. [21.37] An overview of AWESOME. [23.22] The challenges and benefits of the industry, particularly for women. "The benefits far outweigh the challenges I've experienced." [26.51] Why Michelle now serves on the board of the Supply Chain Academy at Indiana University, the same institution where she gained her own degree. [28.45] Michelle's passion for working with people and helping them to achieve their own sets of goals and dreams. "It keeps me energised every day." [29.39] Michelle's advice for up and coming women in supply in chain. "Just do it! If you don't allow it to intimidate you, you will be pleasantly surprised at all the wonderful things you too will accomplish." RESOURCES AND LINKS MENTIONED: Head over to LinkedIn to connect with Michelle and find out more. Check out our other podcasts HERE.

Parsyl is on a mission to improve the quality of goods we all rely on; from the foods we eat to the medicines we need. They provide insurance products as well as GPS tracking technology, with cell phone monitoring and data analytics through their web platform, to allow companies to take control of their supply chain. And they're also utilizing that commercial technology to solve major global health challenges, making them a unique player in the supply chain industry. Today I'm delighted to be joined by Ben Hubbard, co-founder and CEO of Parsyl, to talk all about the company's amazing offering, including their game-changing software and insurance products, and the future of supply chain. Not to mention their partnerships with a range of organizations, from governments to ministries of health, to innovate and strengthen global health supply chains and improve lives. IN THIS EPISODE WE DISCUSS: [07.29] Ben's background in economic and global health development, an overview of Parsyl and why Ben founded the company. [09.29] How Parsyl is helping in the current pandemic with its international partnerships, risk management and insurance solutions. [11.31] A closer look at what Parsyl does, from technology to data. "We're really focused on the data insights – it's great to understand what happens on a particular shipment, but the deep insight comes from understanding what's happening across lots of shipments." [15.50] The changing face of insurance, including risk, cost and why it's so important. "We have the widest, best temperature sensitive insurance coverage at Parsyl." [20.16] The global health side of Parsyl and its incredible impact across the world. [24.46] A few real-life examples of how Parsyl have helped clients, with challenges from insurance to vaccine transportation. [28.56] Parsyl's ideal customer, and why it's so important to help all links in the supply chain to better understand and use the data Parsyl can provide. "Often data loggers are thrown in the trash, and it's a tragedy. We love data at Parsyl, and we want make sure it gets up to the cloud, analysed and integrated." [32.29] The future of supply chain. "The dividend from being strategic about data collection and use is going to create a real delta between the winners and the losers." [34.39] How Parsyl's software differentiates them from the competition. [35.38] From a focus on COVID-19, to rolling out insurance and delving deeper into the seafood industry, what the future holds for Parsyl. RESOURCES AND LINKS MENTIONED: Head over to Parsyl's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.