Let's Talk Supply Chain

Marina Mayer, Katie Date & Jo Ann Dizy discuss money - why women need to stop working for free; their iniatives for change; & the importance of collaboration. [07.42] An introduction to today's guests Marina Mayer, Katie Date, and Jo Ann Dizy. [08.47] Why Katie founded the MIT Women in Supply Chain Initiative; the impact it's had; and how she learned the importance of conversation and connection. [13.17] Jo Ann discusses her 'Growth Circles' initiative; its role in industries with few women; and the importance of creating supportive communities. [16.32] Marina's experience of launching the Women in Supply Chain awards and forum; and what she's learned along the way. [19.48] Why Sarah launched the Women in Supply Chain podcast and blog series; how it has inspired women in the industry; and why those experiences led to the creation of The Secret Society of Supply Chain. [22.22] The group discusses whether women are their own worst enemies, and highlight the urgent need for greater collaboration between women. [28.56] The panel discusses whether or not women support each other enough; the myths and stereotypes around women; and how organizations and individuals can create more opportunities for women and celebrate their accomplishments. [36.42] The group reflects on why money is often a taboo subject for women and the importance of being vulnerable. [42.04] The panel discusses why women work for free; the dangers of undermining and devaluing women's contributions; and the difference between volunteering for non-profits and working for free for for-profits. [49.27] The group reflects on the importance of setting an expectation when it comes to paying women fairly; the pay gap consequences of working for free; and the importance of negotiation. [54.46] From making recommendations to engaging on social media, the group discusses what we can all do to support women in the industry and move the needle. [01.00.43] The panel put the spotlight on a selection of resources and key groups that are making an impact on women. [01.03.46] The group sums up their thoughts and key takeaways from the discussion.

Katie Malakhov & Alex Jobin talk about RELEX; the current challenges in retail supply chain; and putting sustainability at the heart of everything they do. [06.42] An introduction to Alex and Katie. [07.16] Katie's recent "Women In Supply Chain" award, her experience of the awards event, and what it means to her to be honored. [08.30] Katie's background, and how she found supply chain. [10.00] Katie's experience as a woman in the industry. [12.10] From mentorship to a dedicated women's program, the different ways that RELEX supports women and elevates their voices. [13.48] Alex's experience of working with Katie, and benefitting from her #mentorship [14.39] Katie's advice for women in the industry, and for organizations looking to create more supportive, #diverse workplaces. [18.29] The landscape of retail supply chain, and the challenges that organizations are facing across the industry. [20.30] An introduction to RELEX and what they do. [21.48] A closer look at RELEX's demand planning #software, and how it's creating impactful results for clients. [23.46] How RELEX's fulfilment solution supports and enhances demand planning. [27.43] The ideal client for RELEX. [29.24] A case study showing how RELEX helped a large European grocer maintain stock availability and ease the burden for overworked staff, by achieving a 24% reduction in food waste and helping analysts to become 30% more efficient. [31.37] The environmental impact of #retail supply chain, and the importance of sustainability. [34.21] The future for RELEX.

Ashley Yentz talks about failed 2023 predictions; supply chain complexity; visibility, agility & planning; cybersecurity; & why AI is only as good as your data.

The panel discusses cancel culture; how and why it's changed; the role of social media; & what organizations can do to tackle it and create thriving workplaces.

Christine Barnhart talks about her supply chain journey; how women promote themselves & support each other; finding her voice; & the power of building a tribe. [06.42] An introduction to Alex and Katie. [07.16] Katie's recent "Women In Supply Chain" award, her experience of the awards event, and what it means to her to be honored. [08.30] Katie's background, and how she found supply chain. [10.00] Katie's experience as a woman in the industry. [12.10] From mentorship to a dedicated women's program, the different ways that RELEX supports women and elevates their voices. [13.48] Alex's experience of working with Katie, and benefitting from her #mentorship [ 14.39] Katie's advice for women in the industry, and for organizations looking to create more supportive, #diverse workplaces. [18.29] The landscape of retail supply chain, and the challenges that organizations are facing across the industry. [20.30] An introduction to RELEX and what they do. [21.48] A closer look at RELEX's demand planning #software, and how it's creating impactful results for clients. [23.46] How RELEX's fulfilment solution supports and enhances demand planning. [27.43] The ideal client for RELEX. [29.24] A case study showing how RELEX helped a large European grocer maintain stock availability and ease the burden for overworked staff, by achieving a 24% reduction in food waste and helping analysts to become 30% more efficient. [31.37] The environmental impact of #retail supply chain, and the importance of sustainability. [34.21] The future for RELEX.

Travis Barnier talks about DrayMaster; managing limited freight in a competitive market; building stronger relationships; and effective rate management. [06.53] An introduction to Travis, his experience in the #drayage industry, and his journey with DrayMaster. [09.34] An overview of DrayMaster – what they do and how they help their customers. \ [10.33] The ideal clients for DrayMaster. [13.23] An overview of the market, as we look towards 2024, and the landscape for both truckers and 3PL's. [17.03] The unique challenges faced by both truckers and 3PL's, in a competitive market. [20.39] A closer look at how organizations can tackle industry challenges, finding the right solutions that also start to unlock opportunities. [22.27] A closer look at how DrayMaster works, and how both truckers and 3PL's can utilize their solutions. [26.42] The importance of #collaboration, and how DrayMaster is bringing organizations together to build more effective working partnerships. [29.33] From #technology and agility to data and #collaboration, the benefits of working with DrayMaster. [32.58] Two case studies show how DrayMaster helped a trucking brand and global forwarder to solve their challenges, and drastically reduce rate reduction requests and invoice discrepancies, resulting in big cost and time savings. [38.13] The future for DrayMaster.

Cris Ferregur talks about SDI; predicting demand in an unpredictable world; the power of data; & finding the balance between new technologies & legacy systems. [06.05] An introduction to Chris, and his journey with SDI. [06.40] A closer look at current supply chain challenges, and what SDI are seeing with their clients. [07.41] Common data challenges, and the importance of good data in telling an organization's 'story' in their supply chain. [09.48] An overview of SDI – what they do and how they help their customers. [14.04] The ideal client for SDI. [15.29] How the landscape of just-in-time, just-in-case, and inventory management changed, from pre to post-pandemic; predicting demand in an unpredictable world; and how SDI's Zeus software is helping clients move from a reactive to a proactive approach when it comes to FM and MRO supply chain. [19.30] SDI's advanced data analytics, and how they are driving #actionableinsights and #visibility for customers, in order to de-risk supply chains and make big cost savings. [23.05] A closer look at SDI's #risk assessment service, and how organizations can use those learnings to transform their supply chains. [26.06] A case study showing how SDI helped their client, one of the world's largest retailers, to improve #visibility and #efficiency, maximize project completion, and save time and cost, with the implementation of an integrated mobile platform. [31.52] The importance of taking a 'progress over perfection' approach, and how organizations can find the balance between new #technologies with legacy systems. [34.28] What #onboarding and #integration looks like with SDI. [37.06] The future for SDI.

Dyci Sfregola & Hope White discuss how AI is changing the game for supply chain sustainability & how the right technology will improve your supply chain.

Don Hicks talks about Optilogic & what they do; answering the supply chain 'what-ifs'; & finding the perfect balance between cost, service, risk, and ESG goals. [06.37] Don's entrepreneurial career history, and how it led him to found Optilogic. [08.15] Optilogic's evolution from a generic #platform designed to empower developers, to a supply chain design solution; and why the principles of supply chain design need redefining. [20.31] An overview of Optilogic – who they are, what they do, and how they help their customers. [22.24] The ideal client for Optilogic. [27.53] The stories behind brand names Llamasoft and Cosmic Frog; and why Don wants to bring the fun to supply chain. [30.37] A closer look at Cosmic Frog's three core areas – #optimization, #simulation, and #risk. [37.17] A deep dive into how Optilogic helps customers in a variety of different ways; and why we need to stop judging #investments based purely on financial return. [40.27] How supply chain design and simulation can measure #sustainability to give businesses the information they need to start making impactful change; but why organizations need to reach a trade-off between cost, service, risk, and ESG goals. [44.27] Don's predictions for future #technology trends. [49.08] The future for Optilogic.

The panel talk about microaggressions: what they are; how to identify them; how to tackle them; and their personal experiences.

Bill Benton talks about GAINS; how supply chain decision-making has changed; the impact of machine learning & AI; and committing to democratizing supply chain. [06.11] An overview of GAINS – who they are, what they do, and how they help their customers. [09.21] Bill's father's vision for GAINS, when he founded the organization in 1971, and the company's evolution through to the present day. [12.11] Bill's move from GAINS CEO to co-founder, and how #industry changes are driving Bill's vision for GAINS as an organization, but also for their clients and for the industry. [17.12] The ideal client for GAINS. [22.43] A deep dive into how GAINS helps customers and delivers up to 5x return on #investment. [26.41] How supply chain decision-making has changed, and the impact of machine learning and #ai on the industry. [29.01] GAINS' mission to #democratize supply chain – what it means, why it's so important, and how that mission will change the industry. [31.25] GAINS' recent successful customer conference, and how it facilitates open two-way conversations that help GAINS build targeted, highly effective future #solutions for clients. [33.59] The future for GAINS.

Tudor Maxwell talks about logistics digitization; change management; training and development with WiseTech Academy; & why chaos isn't necessarily a bad thing. [01.45] An introduction to today's guest. [02.53] An introduction to WiseTech Academy. [04.25] The current landscape of logistics digitization. [09.17] From difficulty adapting existing processes to new tech, to fear of the unknown, why one of the biggest barriers to success within supply chain digitization is people – but why some resistance is actually healthy. [13.32] Why a little chaos is to be expected in the early stages of planning a change management and digitization process, and how organizations can start to overcome objections. [20.03] How companies can start to excite the wider team for change and include them on the digitization journey to ensure a smooth transition. [23.17] The importance of training and development when it comes to change management and ongoing digitization, and WiseTech's vision for the Academy as well as for driving change across the industry. [25.06] The importance of collaboration between supply chain stakeholders when it comes to optimizing supply chain efficiency and decision-making. [26.52] How individuals, as well as organizations, can engage with the WiseTech Academy to learn and upskill. [29.02] The importance of creating a learning-oriented culture that encourages continuous improvement and embraces change. [32.34] The three key stages of change management for successful digitization projects.

T.J. Kragenbrink talks about her career pivot and what she's learned along the way; becoming an industry award-winner; and making strides in sustainability. [07.23] T.J.'s early years, from #education to her career as a teacher. [11.18] The four big transferable skills that T.J. took from teaching to supply chain. [15.03] Why T.J. decided to leave teaching, and the journey that brought her to supply chain. [20.01] The mentor who inspired and advised T.J. throughout her career #journey. [21.12] An introduction to Inmar Intelligence and what they do; and the unique culture Inmar has created to support and nurture its team. [23.22] The importance of a supportive #culture for working mothers; prioritizing self-care; and how T.J. finds her personal work/life balance. [29.11] T.J. reflects on #sustainability – what she does personally, as well as how she is tackling the complex issue of post-purchase solutions at Inmar. [35.37] T.J.'s recent 2023 Supply & Demand Chain Executive Women in Supply Chain award win, and what she's looking forward to at the forum. [37.20] Why women should pursue a career in supply chain, and T.J.'s advice. [39.55] The future for T.J.

Nachi Mendelow & Mohan Dipsingh talk about risk, resilience, technology and why taking a holistic approach to your supply chain is the key to success. [01.49] An introduction to today's guests. [04.04] How the pandemic exposed #vulnerabilities in supply chains worldwide, bringing the topic of risk to the fore; and the most significant lessons we learned. [07.18] The different types of working #siloes; the inherent risks for companies that continue to operate in silos; and the power to be found in embracing #collaboration. [12.27] From robust escalation processes to creating a #culture of ongoing learning, how organizations can build resilience into their supply chain operations in order to adapt, tackle challenges, and manage risk and #disruption. [18.33] The importance of taking a #holistic approach, from bringing different business units together with customers and suppliers to a focus on global optimization instead of local. [22.09] The #strategies that companies should be looking to employ when it comes to assessing and managing risks within their network of trading partners. [25.36] How #technology has evolved to become a critical component of supply chain risk management. [30.07] Why adopting a single operating platform for end-to-end #logistics is crucial for risk identification and mitigation. [33.00] How CargoWise has helped organizations to build resilience into their supply chains, with their robust solutions, strong #infrastructure, and strategic partnerships. [39.03] The risks we can all expect to see in 2024.

Fraser Robinson talks about Beacon Technologies; carbon and collaboration; building a data-centric approach to supply chain; and the problem with ERP's. [06.00] Fraser's career journey, and how a leadership role at Uber led him to discover a passion for a supply chain and go on to establish Beacon. [08.31] The #disruptions and challenges within supply chain, the importance of #data, and why data sharing makes your organization a better service provider. [15.01] An introduction to Beacon – who they are, what they do, and how they help their customers – and Beacon's three levels of #visibility. [19.23] The ideal client for Beacon. [21.29] A closer look at Beacon's tracking #software, the benefits, and how they're going deeper with #visibility and #data. [28.10] How Beacon is helping clients cut #carbon and meet their ESG goals, and the importance of #collaboration. [34.52] How Beacon helps clients achieve high and measurable ROI, from reducing detention and demurrage costs to empowering teams in contract negotiations. [38.45] The problem with ERP systems, and why supply chain visibility platforms like Beacon are helping to solve the supply chain data challenge. [40.55] Why Beacon is committed to empowering businesses, large and small, and the impact it will have on the industry. [43.45] The future of the industry, and the growing importance of #automation.

Craig Seelig & Laurie Arnold talk about the compliance landscape; the cost of non-compliance; & the importance of technology to create a single source of truth. [01.49] An introduction to today's guests. [02.40] A closer look at the ever-changing compliance landscape, and some of the biggest changes that have impacted the industry in recent years. [05.20] Why compliance has become a huge cost center for global organizations. [10.48] Why not investing in compliance can create a false economy, and lead to devastating business impacts. [13.04] How technology can help to tackle modern compliance issues, and how a single, integrated technology can bring competitive advantage for organizations and help them more effectively navigate our complex regulatory landscape. [17.47] A closer look at the CargoWise customs and compliance solutions that are changing the game for clients. [21.35] The added value of CargoWise's denied party screening. [23.35] Why JAS Forwarding chose to work with CargoWise and the benefits of being able to see data from beginning to end in identifying patterns and opportunities. [26.41] Why some of the world's largest freight forwarders choose CargoWise. [28.52] Craig and Laurie's advice for achieving supply chain compliance.

Pete Gowanlock talks about KNNX; the benefits of blockchain; technology & collaboration; and solving the challenge of visibility and information sharing. [07.04] An introduction to #blockchain. [09.39] Why the conversations around blockchain have taken a back seat in the last year, but why it remains key to the future of supply chain. [11.34] The current landscape of blockchain in supply chain, and its huge potential for the future. [12.34] An introduction to KNNX – who they are, what they do, and how they help their #customers. [15.41] The ideal client for KNNX. [17.38] A closer look at KNNX Freight, and examples of effective real-life #applications. [22.34] KNNX's Asset Track platform, and how the #solutions within it are solving the challenge of visibility and information sharing for organizations. [25.21] The importance of collaboration, and why advancing #technology is key to helping companies work effectively together. [27.25] A closer look at #onboarding and #integration with KNNX. [32.28] The many and varied opportunities within the blockchain, from #cybersecurity to #sustainability. [35.44] The future for blockchain, and its application across supply chain. [37.34] The future for KNNX.

Gene Gander and Amna Shah discuss visibility - what it really means; the challenges and opportunities; tech investments; and how CargoWise can help. [02.38] An introduction to today's guests. [05.05] A closer look at Amna's company AHS Consulting, her long-standing relationship with WiseTech, and why AHS is a WiseTech and CargoWise partner. [07.42] What supply chain visibility really means, and why it's so important. [11.15] The huge increase in #investment in new visibility tools and #tech since 2020, the role of the pandemic, and why visibility is the industry's number one priority. [15.26] A closer look at how that increased investment in visibility tech has begun to impact the industry. [21.00] The current #challenges and barriers to achieving better #visibility within supply chain. [27.20] An overview of the solutions that CargoWise is using to break down these #barriers for their customers and deliver better visibility across the industry; and how CargoWise brings visibility to an organization's entire operations, not just freight. [31.36] The role of machine learning and intelligent #analytics within CargoWise, with solutions such as predictive ETA and container automation. [33.38] A closer look at the CargoWise #workflow and tracking solution, and how #automation can help optimize teams and reduce resistance to new tech. [37.37] The ideal client for CargoWise. [40.00] Gene and Amna's top tip for achieving supply chain visibility.

The panel discusses what women have to think about vs men; societal expectations; the impact of bias and stereotypes; and how we can create safe spaces for all.

Chris Garrison talks about Onfleet; the importance of empowering drivers; achieving competitive advantage by delighting customers; & the future of the last mile. [05.52] The evolving landscape of last mile, and the challenges and #opportunities in the space. [09.20] An introduction to Onfleet – who they are, what they do, and how they help their customers. [11.03] The ideal client for Onfleet. [13.19] The importance of effective #dispatching and route planning, its impact on everything from customer satisfaction to sustainability, and what dispatch with Onfleet looks like. [17.36] Why driver empowerment is key, and how Onfleet's solutions are creating happy drivers and, ultimately, happy customers. [21.21] Why customer satisfaction has emerged as an area of opportunity, and how Onfleet are delighting customers in a notoriously difficult space. [26.07] The power of good data, and what monitoring, reporting, performance and insights look like with Onfleet. [29.08] A case study showing how Onfleet helped a key client to dramatically reduce route times, opening up opportunities for growth and boosting the bottom line. [32.46] A closer look at #onboarding and #integration with Onfleet. [35.31] Last mile trends and what they mean for the future of the sector. [39.39] Onfleet's recognition in Gartner's 2023 Hype Cycle for Supply Chain Execution Technologies as a key player for Last Mile Delivery Solutions, and what the future holds.

Lisa Morales-Hellebo talks about the power of technological invention and innovation; awards; building communities; and making sustainability a priority. [06.04] Lisa shares an update on what she's been up to since her last appearance on the show, and the awards and accolades she's achieved. [08.44] What awards mean for Lisa and why they're important, particularly for women and other underrepresented groups within supply chain. [11.50] A closer look at Lisa's organization REFASHIONED, what it does, and the growing portfolio of innovative companies it supports. [13.23] A closer look at Lisa's Industrial Transformation Fund; what makes it different; her disruptive approach; and the businesses that the fund is investing in. [21.18] The importance of community; and the impact that the community Lisa is building is having on the industry, from innovation to accelerating change. [23.55] Why sustainability is at the heart of everything Lisa does, and why our systems need to be completely reworked if we have a hope of stopping, and reversing, climate change. [28.24] Lisa's advice for organizations looking to initiate change. [34.15] A closer look at some of the innovations that Lisa is seeing in the industry, including a spotlight on SIMPLIFYBER, an innovative fashion brand creating the apparel of the future with its proprietary, fully-biodegradable material formula and sustainable additive manufacturing system. [36.37] Lisa's role as a mentor at The Founder Institute, and the array of opportunities that are now available for young people coming into the industry. [39.17] Lisa's approach to work/life balance and self-care, and the importance of downtime for creativity. [41.30] The future for Lisa.

Bobby Strenk talks about SecurSpace; the challenges of limited storage and parking space; collaboration and connectivity; and improving driver experience [05.31] The impact that a lack of industrial outdoor storage (IOS) near major #intermodal hubs, as well as the scarcity of overnight truck parking near major highways, is having on the #transportation and supply chain industries. [08.04] An introduction to SecurSpace – who they are, what they do, and how they help their customers. [10.09] A closer look at the SecurSpace Marketplace from a customer's perspective. [14.04] A case study showing how SecurSpace helped a key client to avoid waiting times and detention and demurrage costs, boosting #efficiency and saving time and money. [19.50] How SecurSpace brings #collaboration and connectivity together to help create efficiency and drive the industry forward. [23.13] The importance of putting a focus on exceptional driver experience, and how SecurSpace is helping to tackle the labor shortage and improve industry conditions by creating a better, safer, and more efficient working environment for drivers. [27.08] A closer look at the SecurSpace Marketplace from a partner's perspective. [29.44] The ideal clients, both customers and partners, for SecurSpace. [32.37] How SecurSpace's gate management solution enhances their offering. [34.28] SecurSpace's recent #acquisition by WiseTech Global, and what it means to them to become part of the WiseTech family. [36.01] The future for SecurSpace.

Tony Thrasher talks about SPS Commerce; the landscape of retail supply chain; collaboration; and the importance of meeting consumers where they want to buy. [06.11] An introduction to SPS Commerce, and why #collaboration has been key to their vision and sustained success. [09.08] The changing landscape of the retail supply chain, and the current challenges and trends of a post-pandemic environment. [11.38] A closer look SPS – what they do, how they help their customers, and how they facilitate effective working relationships between retail organizations. [14.20] The ideal client for SPS Commerce. [16.46] A reminder of what EDI is and the role it plays in data exchange; and how SPS makes #integration and trading partnerships easy and effective. [22.25] What data and #visibility mean to SPS and their customers; the importance of data normalization; and why customers that use SPS Analytics outperform industry benchmarks. [26.42] A case study detailing how SPS helped a key 3PL client simplify and speed up customer onboarding, with effective integration and playbooks for working with key trading partners. [29.55] How SPS is changing the industry for the better with inclusive, two-way collaboration. [32.51] The importance of meeting every consumer where they want to buy, and how SPS is helping customers to serve their consumers effectively down the chain. [35.12] What #onboarding and #integration look like with SPS Commerce. [38.10] What 3PL's should be thinking about and #investing in as the industry continues to evolve. [41.29] The future for SPS Commerce.

The panel discussed what it means to be a victim; personal experiences; weaponizing and gatekeeping victimhood; bias and discrimination; and pity.

Lee Newitt talks about DCLI; investing in improving trucker experience; chassis regulation; & its mission to transform the way chassis work within supply chain. [05.32] A closer look at the landscape of the #intermodal industry, and what the market looks like as we head into the second half of 2023 and into 2024. [09.13] A breakdown of different #chassis types, and an overview of DCLI – who they are, what they do, and their impressive company growth over the last decade. [12.00] How DCLI works with a multitude of different industry stakeholders, and why a focus on creating exceptional driver experiences brings everyone together and drives success. [16.01] The different challenges that DCLI customers face, and the unique, customer-focused, and flexible approach that DCLI takes to problem-solving for them. [19.39] How DCLI has worked with private domestic container customers to provide flexible #collaborative solutions that have helped these customers scale efficiently and cost-effectively. [22.22] DCLI's mission is to transform the way chassis work within the intermodal supply, and how that mission will continue to change the industry for the better. [24.25] A closer look at DCLI's best-in-class equipment and ongoing initiatives, from true improvement to chassis refurbishment, that deliver improved #sustainability and efficiency, as well as reduced costs, for customers. [28.06] How DCLI supports customers in the back end, through tools for tracking and quoting, and the investments we can expect DCLI to make in this area in the coming years. [30.46] DCLI's recent #acquisition and the benefits that it will bring. [31.56] Where DCLI stands on the controversial topic of the government regulation of chassis and the creation of national gray pools. [37.43] The future for DCLI.

Alexis Mizell-Pleasant talks about her time in the US Navy and her passion for supporting veterans; balancing a career with motherhood; and supply chain trends. [05.53] Alexis's early years, and the family history that led her to join the Navy and attend a military college. [07.53] Alexis's passion for communication and the arts, why she moved from the military to academia, and how she came to study British literature in London. [12.10] How Alexis joined AC Business Media, and her prior experience in supply chain. [14.41] A closer look at Alexis's role as the Managing Editor at Supply & Demand Chain Executive and Food Logistics magazines. [15.37] Alexis's perspective on the supply chain industry, and why it needs to be more proactive in seeking out fresh pairs of eyes. [16.49] Alexis's take on the emerging supply chain trends to look out for. [18.41] Alexis's experience as a woman, as she moved from the Navy to supply chain, and the similarities between the two worlds. [19.57] The growth of Supply & Demand Chain Executive and Food Logistics magazine's Women in Supply Chain award and forum, and their #collaboration with Let's Talk Supply Chain. [22.52] The importance of supporting veterans as they transition out of the military and into civilian life, and Alexis's tips for organizations looking to hire #veterans. [25.42] Why Alexis is a Mom first, the challenges of striking the work/life balance, and the importance of an understanding, empathetic work #culture. [29.25] Alexis's perspective on the importance of supply chain #certifications and ongoing education. [32.33] The future for Alexis.

Christopher Platt talks about Blackberry Radar; the challenges & opportunities in multimodal; safety & compliance; & why now is the time to invest in tech. [05.53] Alexis's early years, and the family history that led her to join the Navy and attend a military college. [07.53] Alexis's passion for communication and the arts, why she moved from the military to academia, and how she came to study British literature in London. [12.10] How Alexis joined AC Business Media, and her prior experience in supply chain. [14.41] A closer look at Alexis's role as the Managing Editor at Supply & Demand Chain Executive and Food Logistics magazines. [15.37] Alexis's perspective on the supply chain industry, and why it needs to be more proactive in seeking out fresh pairs of eyes. [16.49] Alexis's take on the emerging supply chain trends to look out for. [18.41] Alexis's experience as a woman, as she moved from the Navy to supply chain, and the similarities between the two worlds. [19.57] The growth of Supply & Demand Chain Executive and Food Logistics magazine's Women in Supply Chain award and forum, and their #collaboration with Let's Talk Supply Chain. [22.52] The importance of supporting veterans as they transition out of the military and into civilian life, and Alexis's tips for organizations looking to hire #veterans. [25.42] Why Alexis is a Mom first, the challenges of striking the work/life balance, and the importance of an understanding, empathetic work #culture. [29.25] Alexis's perspective on the importance of supply chain #certifications and ongoing education. [32.33] The future for Alexis.

Josh Dunham talks about why he co-founded Reveel; helping businesses ship smarter and save more; advocating for clients; & leveling the playing field. [06.16] The challenges that Josh observed whilst working in sales at DHL, and how they ignited his desire to level the playing field and establish Reveel. [08.05] What has and hasn't changed in the 17 years since Josh founded Reveel, and what the industry looks like now when it comes to logistics and shipping management. [10.03] How Reveel disrupted the market by changing its business model and creating software that removes costly consultancy fees. [11.22] A closer look at the Reveel platform – what it does and how it helps its customers. [13.23] The ideal client for Reveel. [15.05] A case study detailing how Reveel helped a key client to achieve their objective of owning their relationship with their carriers, resulting in a multi-seven-figure cost saving. [17.08] A closer look at Reveel's Parcel Shipping & Carrier Contract Monitoring & Management solution, what it does, and the benefits it brings to shippers. [21.45] A closer look at Reveel's shipping data analytics software, what it can do, and how it helps customers. [24.43] The vision behind the launch of Reveel's Shipping Intelligence™ Platform, how it's disrupting the market, and whether or not parcel consulting is dead. [28.04] What integration and onboarding look like with Reveel. [30.12] The importance of collaborative partnerships, and why Reveel believes in advocating for their customers. [32.46] The future for Reveel.

Greg Kress talks about MFG & Shapeways; enabling manufacturers to digitize; the challenges in a fast-paced market; and why AI will transform manufacturing [06.14] The challenges within traditional manufacturing that led to the creation of Shapeways, and how the brand tackles those challenges for its customers. [08.42] A deeper dive into Shapeways, and the two core halves of its operation. [13.03] How strategic partnerships allow MFG to manufacture on-demand, and deliver world-class metrics for their clients. [16.30] The landscape of global manufacturing, and how Shapeways is driving change through its MFG platform. [23.07] The importance of customization in today's fast-paced market, and some of the innovative ways MFG has helped customers with complex customization needs. [25.18] The ideal customer for MFG; how they work together; the key benefits; and why MFG was designed to support customers across multiple industries. [30.58] An overview of membership options with MFG, and a look at what onboarding and integration look like. [32.57] The quoting process with MFG and how AI, visibility, and communication are vastly improving the process. [35.27] A closer look at MFG's 3D model viewer, and how interactive visualization improves the manufacturing process. [36.53] The future of the manufacturing industry, the impact of COVID, and Greg's take on some of the impacts we're going to see as a result of industry transformation. [42.35] The future for Shapeways and MFG.

The panel discusses anxiety; physical and mental triggers and symptoms; how we can support others; and the resources and techniques that worked for them.

Yifat Baror talks about Osa Commerce; how e-commerce is changing the industry; combining the power of collaboration & visibility; and tackling data chaos [04.55] Yifat's entrepreneurial journey and why she co-founded Osa. [08.40] The current landscape of e-commerce, and how it has changed over the past few years. [10.14] An overview of Osa – who they are, what they do, and how they help their customers. [11.53] The ideal client for Osa. [13.48] A closer look at the Osa platform, and the different ways that customers can engage with it. [15.18] From data-driven decision-making to risk management, how Osa are using #ai to deliver big benefits for their clients. [16.55] A case study detailing how Osa helped a key client to achieve connectivity, helping them to access new markets quickly and efficiently, reduce their #logistics costs by 15% and increase revenue by 20%. [20.03] The current challenges when it comes to data, and why Osa's mission is to tackle data chaos in the supply chain. [21.44] Osa's vision for the future of data, and how they're innovating to make that vision a reality. [23.12] What onboarding and #integration look like with Osa. [25.05] The risk that comes alongside data integration and #digitization, the importance of #cybersecurity, and what supply chain professionals need to think about when they're driving #digitaltransformation transformation projects. [29.00] The importance of staying one step ahead, and how Osa are helping their clients to achieve a competitive advantage. [31.25] The future for Osa.

Holly Pearce talks about her career so far; the changing landscape of logistics; swapping teaching for studying; and why she's a self-confessed supply chain champion. Plus, she'll be sharing her experiences as a woman in supply chain, as well as her words of advice for all of the women following in her footsteps [04.55] Yifat's entrepreneurial journey and why she co-founded Osa. [08.40] The current landscape of e-commerce, and how it has changed over the past few years. [10.14] An overview of Osa – who they are, what they do, and how they help their customers. [11.53] The ideal client for Osa. [13.48] A closer look at the Osa platform, and the different ways that customers can engage with it. [15.18] From data-driven decision-making to risk management, how Osa are using #ai to deliver big benefits for their clients. [16.55] A case study detailing how Osa helped a key client to achieve connectivity, helping them to access new markets quickly and efficiently, reduce their #logistics costs by 15% and increase revenue by 20%. [20.03] The current challenges when it comes to data, and why Osa's mission is to tackle data chaos in the supply chain. [21.44] Osa's vision for the future of data, and how they're innovating to make that vision a reality. [23.12] What onboarding and #integration look like with Osa. [25.05] The risk that comes alongside data integration and #digitization, the importance of #cybersecurity, and what supply chain professionals need to think about when they're driving #digitaltransformation transformation projects. [29.00] The importance of staying one step ahead, and how Osa are helping their clients to achieve a competitive advantage. [31.25] The future for Osa.

Martin Lew talks about Commtrex and what they do; the challenges and opportunities in rail; empowering shippers through choice and connectivity; and why transloading is the future of the industry. [06.00] Martin's background and his vision for Commtrex. [08.34] Why businesses move freight by rail and the key opportunities within this mode. [11.18] The evolution of Commtrex; the major shift happening in the workforce; how these generational changes impact rail; and the importance of technology in bridging the gap. [17.24] The ideal client for Commtrex. [22.18] How Commtrex helps their clients to move into new markets and diversify, saving one brand 18-22% across each lane and giving leverage to shippers struggling with carrier service levels. [29.22] What onboarding and integration look like with Commtrex, and the infrastructure fundamentals to consider when using rail. [35.08] A closer look at Commtrex's consulting services. [38.35] Sustainability and the positive impact of rail. [41.24] The future for Commtrex.

Rik Walters tells us all about GoFreight; visibility, and its impact on margins; creating memorable customer experiences; and leveling the playing field for SMBs [07.34] An overview of GoFreight – who they are, what they do, and how they help their customers. [09.05] The ideal client for GoFreight. [10.43] How GoFreight was founded with small and medium-sized businesses in mind, and why it's so important to empower smaller brands to make it easier to start, run and grow businesses. [14.47] A closer look at GoFreight's freight forwarding management software, and the key customer benefits. [19.03] GoFreight's container tracking system, the visibility it brings for its customers and customers' customers, and the impact of that visibility at a business level. [22.52] The impact of demurrage, detention, and per diem fines on squeezed margins, and how GoFreight can help reduce fines and maximize this area of opportunity. [24.57] Why GoFreight values 'customer obsession' and 'customer trust', why focusing on customer experience is so important, and what success can look like when businesses have a genuinely customer-centric approach. [27.42] What freight forwarders should be thinking about and the strategies should they be adopting, to bolster their supply chain management, as we enter the second half of 2023. [29.13] What onboarding and integration look like with GoFreight. [32.12] A case study showing how GoFreight helped a key client to move away from a system that wasn't working, helping them save time and money, and improve efficiency. [34.59] The future for GoFreight.

The panel discusses what seniority means to them; how it differs from leadership; the importance of job titles; & their experiences of good and bad leadership.

Bill Catania talks about OneRail; the challenges & opportunities around capacity; & why he believes that technology can't change all outcomes, but people can[06.16] Bill's entrepreneurial journey and the shopping experience that led him to establish OneRail. [08.30] The concept behind the name 'OneRail,' and the expertise and fresh perspectives being injected into supply chain by people coming in from other industries - just like Bill. [11.18] The ideal client for OneRail. [13.54] The key challenges OneRail customers are facing, and how OneRail develops solutions to tackle them. [15.13] A closer look at OneRail's integrated network and its benefits. [16.04] The challenges and #opportunities around capacity; building partnerships that meet a need; and how OneRail operates as a true extension of its customers. [22.18] What visibility means to OneRail; the importance of creating the best customer experiences; and how OneRail is helping clients to evolve their fulfillment infrastructures to provide an Amazon-level experience. [23.58] OneRail's approach to exception management, and the benefit to be found in empowering people with #technology. [25.21] A case study showing how OneRail helped a key customer that was struggling to offer expedited delivery across their network. Within one year, OneRail got them live with a 98% on-time rate, in all 120 warehouses, and with a 20% reduction in transportation costs. [28.18] What onboarding and #integration look like with OneRail. [30.45] The future for OneRail.

Brian Bourke talks about how the pandemic changed last mile delivery – the challenges; opportunities; & how SEKO is enhancing customer experience [06.49] An introduction to Brian and SEKO. [08.20] How the pandemic impacted supply chain, boosted #e-commerce, and changed #last-mile delivery forever. [10.32] The importance of real-time feedback, like reviews and star ratings; and how that customer experience data is pulling supply chain teams together with other business areas, such as marketing and finance, to enhance collaboration and improve strategy. [12.56] A closer look at the emerging market trends for 2023, and the reverse bullwhip effect the industry is experiencing as it settles, post-pandemic. [16.53] From diversifying sourcing to improved #collaboration, what companies can do to prepare themselves for the unexpected. [21.02] The power of #partnership; why it can bring benefits across multiple business areas other than just supply chain; and what it's like to partner with SEKO. [26.18] The importance of offering different delivery options, and using that data to test and experiment. [30.02] Why the word 'visibility' is over-used, and what it means for last-mile delivery. [34.51] The future for SEKO.

Seretha Willingham talks about her career; swapping the corporate world for entrepreneurship; scaling a business during a pandemic; & the secret to her success [06.49] An introduction to Brian and SEKO. [08.20] How the pandemic impacted supply chain, boosted #e-commerce, and changed #last-mile delivery forever. [10.32] The importance of real-time feedback, like reviews and star ratings; and how that customer experience data is pulling supply chain teams together with other business areas, such as marketing and finance, to enhance collaboration and improve strategy. [12.56] A closer look at the emerging market trends for 2023, and the reverse bullwhip effect the industry is experiencing as it settles, post-pandemic. [16.53] From diversifying sourcing to improved #collaboration, what companies can do to prepare themselves for the unexpected. [21.02] The power of #partnership; why it can bring benefits across multiple business areas other than just supply chain; and what it's like to partner with SEKO. [26.18] The importance of offering different delivery options, and using that data to test and experiment. [30.02] Why the word 'visibility' is over-used, and what it means for last-mile delivery. [34.51] The future for SEKO.

Richard White talks about WiseTech; his entrepreneurial journey; visibility; growth through acquisition; and his vision for the industry [07.23] An introduction to WiseTech and its vision for the industry. [09.10] The ideal customer for WiseTech, and why scale breeds success. [10.57] An overview of Richard's entrepreneurial journey, how he founded WiseTech, and why he decided that this brand would be his "forever job." [14.11] How Richard created WiseTech's credo, and why workplace culture is so important. [18.18] How the pandemic changed the industry, why WiseTech were so quick to adapt, and how they are helping customers to navigate the current challenges of the 'new normal.' [23.07] A closer look at CargoWise, and the many and varied ways it is helping customers. [26.43] How CargoWise helped DHL to reduce their Information Systems costs by around 200 million euros per year, and DSV to dramatically grow their company through quick and successful mergers and acquisitions. [31.03] Why the CargoWise Partner Program was developed, and the benefits of industry collaboration. [34.34] The complexity of visibility – why it means different things to different people, and why visibility might not be as valuable as you think. [39.46] WiseTech's tactical acquisition strategy, why that approach is key to building a global business, and the recent acquisitions of Envase and Blume. [47.00] The future for WiseTech.

The panel discusses emotional recovery; share their experiences & words of advice; and reflects on how we can open up conversations to better support others.

Sharon Manker talks about her career; finding community through education; advocating for change unapologetically; and successful supplier diversity programs [07.29] Sharon's childhood career ambition, and how she inherited her impressive drive and passion from her mother. [08.59] Sharon's ongoing learning journey, the importance of education, and how it led her to supply chain. [15.10] Sharon's role as Director of Supplier Diversity at Radian, and her plans to bring data-driven, innovative initiatives to the industry. [15.56] The current challenges within supplier diversity, and the importance of advocates in bridging the gap to bring large corporates and small diverse businesses together. [22.41] How Sharon became a contributing author to Drexel University Black Alumni Council's unique book "A Legacy to Share," and a sneak peek at her upcoming book. [25.10] Sharon discusses Juneteenth – what it is, why it's so important, and what she's doing to mark the occasion this year. [30.36] Why Sharon is so passionate about pursuing roles on boards and committees and championing women and under-represented voices. [34.04] Sharon's experience as a woman across her 20 years in supply chain, how important other women have been to her career, and how the landscape of the industry is changing. [35.53] The difference between mentors and sponsors, and the many and varied mentors that continue to play an important role in Sharon's career development. [39.04] Sharon's advice for companies looking to better support women and diverse voices in the industry. [40.30] The future for Sharon.

Jonas Krumland chats about Logward; improving relationships through integration; and the importance of changing mindsets, as well as building great software [07.24] Jonas's background, and why he founded Logward in 2018. [09.56] What has, and hasn't, changed in the last five years, and a look at today's key challenges and trends. [12.03] An overview of Logward – what they do, how they help their customers, and their approach to technology integration and onboarding. [18.22] The ideal customer for Logward. [22.23] A closer look at Logward's Sourcing Solutions - what they do, the key features, and benefits. [25.17] From #capacity to forecasting, how Logward's Procurement Solutions are addressing some of the industry's trending concerns. [31.33] An overview of Logward's Transport Solutions, and the visibility it provides. [33.59] How Logward works with customers to understand their unique needs and develop strategic, customized control towers. [37.28] How the lack of transformational resources across many businesses is impacting change and #digitization across the industry; and why it is so important to change mindsets as well as build great software. [41.10] What does and doesn't work when it comes to digitizing supply chains in the real world. [44.17] The future for Logward.

Juliette Samson talks will about her career; hyper-collaboration; how tech is changing; and helping to raise the influence of women on boards [07.53] Juliette's background; her education and early years; and where she found her incredible drive at such a young age. [10.36] Juliette's long career at AT&T; her experiences; and her approach to embracing #opportunity. [13.31] An overview of Juliette's career highlights, as she explored new markets and moved from Fortune 50's to smaller companies; her biggest achievements; and what she's most proud of. [20.47] Why Juliette took a chance on supply chain, despite a lack of experience, and her words advice of advice for other young people. [24.01] Juliette's role as CIO of Genpro Inc; her perspective on how technology is changing; and why tech is an enabler to work smarter, not harder. [26.47] Juliette's position at Targatek; how it's leading the way in hyper-collaboration; and why that approach is increasingly important in business. [30.20] Why Juliette is on the board of the National Kidney Foundation, and the importance of giving back to the #community. [33.41] Juliette's experience as a woman in a male-dominated industry; her advice; and why she wants to help all young people do the right thing. [36.28] A look at Extraordinary Women on Boards (EWOB), and what they're doing to help increase the presence and influence of women on boards. [39.49] From putting yourself out there to embracing change, Juliette's advice for girls and women looking to follow in her footsteps. [44.19] The future for Juliette.

Patrick Lo talks about Trakking; bringing predictability to container management; & the importance of working together to remove waste from supply chains [07.40] Patrick's background, and how a long career in #logistics led him to establish Trakking. [08.51] The current landscape of the industry, and the challenges and bottlenecks that Patrick sees as we head towards the second half of 2023. [11.34] An overview of Trakking – what they do, how they help their customers, and a look at their three core solutions. [15.10] The ideal client for Trakking. [17.03] How Trakking's 'Empty Container Release' product is drastically reducing dead runs and improving #efficiency for clients. [19.47] From quicker turnarounds to decreased carbon emissions, the benefits of Trakking's 'Street Turn' solution. [20.50] A closer look at the benefits of Trakking's 'Empty Container Return' product. [26.15] The impact that Trakking's services will have on the industry, and how solutions like theirs can solve key challenges and start to reshape the face of the industry. [29.15] How Trakking is helping to reduce carbon emissions, and how organizations can leverage Trakking #technology to meet their own ESG goals. [31.40] What onboarding and #integration looks like with Trakking. [34.38] Patrick and Sarah discuss whether self-driving trucks or even containers, are the future of transportation. [36.56] The future for Trakking, and the port community in Canada.

Last month, we shared one of my favorite recent episodes of Thoughts and Coffee with you - and we got such great feedback that we decided to do it again! And in this episode, I'm joined by founder, CEO and author Steve Ferreira. Steve wants to bring vivaciousness to the shipping industry and he's certainly doing that! Tune in for his take on why students are flocking to supply chain; why FMC offers false hope to shippers; and the big question on everyone's lips: exactly what is happening in the ocean market?! There is so much to get your teeth into in this episode so grab a cup of coffee, and enjoy! IN THIS EPISODE WE DISCUSS: [07.00] From the latest episode of Women In Supply Chain to an introduction to the brand new private network, The Secret Society of Supply Chain, an update on the latest at Let's Talk Supply Chain. [09.37] An introduction to Steve Ferreira; his vivacious approach to social media; and his business, Ocean Audit. "My claim to fame is helping importers and exporters recover lost costs from the container get-in period… it only takes 50 containers to produce a $100,000 dollar refund." [12.31] Sarah shares the responses to her question of the week: "What characteristics or skills do you admire in a leader?", and Steve reflects on the importance of a mindset shift towards empathy in the workplace. [14.30] Steve gives us an update on the ocean market, sharing insights on rates, carrier strategies, and why more deals are getting done. [16.50] The concept behind the video that won Steve the very first pair of limited edition Let's Talk Supply Chain custom Air Force Ones in our five-year anniversary contest; and what's coming up for Steve and his own industry brand. "I'm a free spirit in the industry.. so I created ocean freight TV… and it's geared towards bringing some excitement and enthusiasm into the ocean industry!" [20.53] Sarah and Steve discuss why students are flocking to supply chain; and Steve shares his thoughts on the so-called industry talent shortage, the lack of mentors across the industry, and his words of advice for the next generation. "Our lives are so different… we never experience the same thing. The cadence, the pace and the opportunities in the supply chain are one of the top areas of opportunity, and that's why we have so many young people flocking to the industry." [26.38] Steve discusses his recent article: Why FMC Offers False Hope To Shippers. "The problem is that the FMC is not an auditing agency. They're looking for violations… where they can penalize an ocean vendor. They weren't set up to repatriate money back to clients." [33.06] Sarah and Steve discuss a recent Freight Waves article suggesting that, despite the current turbulent market, the container shipping industry is not behaving like an industry facing an imminent crisis. RESOURCES AND LINKS MENTIONED: You can find out more about Ocean Audit over on their website, or you can connect with Steve on LinkedIn. If you enjoyed this episode and want to hear more from 'the best 30 minutes on a Tuesday, check out Thought's and Coffee – where the best industry players discuss breaking supply chain news over a good old cup of Joe! Check out our other podcasts HERE.

Welcome back to Blended! It's episode 32, I'm joined by a brand new panel of fantastic professionals and, today, we're talking about introverts vs extroverts. Most of us, in our lives and careers, have considered what personality type we are. You might be a self-identifying Type A personality (which I know one or two of my guests today are!) In many workplaces you might even have undergone a personality test, so leadership can get a greater idea of individuals strengths and weaknesses. And one factor that's at the core of many personality assessments is whether you are introverted or extroverted. But the introverts vs extroverts question is pretty complex – it's about way more than if you're quiet or chatty. And since understanding introversion and extroversion can help you understand yourself and others better, we thought it was a really interesting topic to discuss here on Blended. So today, our guests will be diving into what these words actually mean and the qualities we associate with them; sharing their own experiences; reflecting on why society values extroversion so highly; and sharing their words of advice for how organizations can better support all personality types in the workplace. IN THIS EPISODE WE DISCUSS: [01.09] Introductions to our Blended panellists. Jennifer – Owner and CEO at The MJW Group Elouise – Partner at Kearney Cathy – Vice president of Women's Leadership and Diversity, Equity and Inclusion at American Bankers Association [03.48] The group discuss the definitions of introvert and extrovert, and reflect on what the words mean to them. The qualities or personality traits we associate with each Are introverts actually shy? Introverts are impacted, whereas extroverts are activated, by stimuli Combining introvert and extrovert qualities Differing lengths of time you can maintain extroversion Control Small talk Playing the game Exhaustion from social situations "I'm an introvert… but I'm a public speaker and I love it! But there's a difference, because it's a situation that I control… and it's one-directional." Elouise [16.05] The panel talk about labels, and whether there is still value in personality testing in the workplace. Personalities are a journey Pidgeon-holing people Moving beyond labels Self-discovery People first Bias Time, patience and compromise Safe spaces How Elouise's transition led her to seeming more extroverted, but in reality it was happiness Empathy Flexibility "Education around how different people communicate in different ways is important. We make assumptions about people based upon how we communicate, our world vision, and we may be inaccurately assessing someone's confidence, competence or leadership skills because they're communicating in a different way and we're interpreting that incorrectly." Cathy [38.21] The group share their personal experiences of introversion and extroversion, and how those experiences have impacted them professionally and personally. Societal celebration of extroversion Feeling self-conscious or ashamed if you don't speak in a group setting Using note-taking as a safe way to insert your voice Becoming comfortable with not speaking if there's nothing that needs to be said Putting people on the spot Understanding your own limits [50.57] The panel reflect on why society values extroversion so highly, and the unseen value of introverts. Not encouraging people to change who they are Acceptance Education Visibility Authenticity Confusing speaking with value Hidden value of introverts Personal energy "It comes down to politics… he who speaks the loudest gets heard, and that's encouraged." Jennifer [01.01.54] The group share advice for managing introverts and extroverts in the workplace, and being a better colleague. Education Strategies for running meetings Time for quiet reflection Balance Encouragement Boundaries Taking help or opportunities that are offered Self-care Self-belief [01.08.09] The panel sum-up their thoughts from today's discussion. "Whether you're an introvert or an extrovert, find the person that you vibe with." Jennifer RESOURCES AND LINKS MENTIONED: You can connect with Jennifer, Elouise and Cathy and over on LinkedIn. If you enjoyed this episode, why not check out 247: Blended – The Difference Between Culture and Community: What Can We Learn? or 210: Blended – Don't forget the 'T': Talking Trans. Check out our other podcasts HERE.

Today I'm joined by Flexport, an exciting and innovative software brand that is on a mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Companies of all sizes – from emerging brands to Fortune 500s – use Flexport technology to move more than $10B worth of merchandise across 112 countries every year. Today Will Urban, Chief Revenue Officer at Flexport, joins me to chat all about the company and what they do; making sustainability a priority; the importance of providing visibility and control in a fragmented industry; and why global trade is a force for good. Guest bio: Will Urban is Chief Revenue Officer at Flexport, where he's responsible for driving go-to-market strategy and maximizing the value Flexport delivers to clients. Will is a 25+ year freight forwarding and logistics industry veteran; prior to Flexport, Will was the Regional Vice President of Northwest USA, Expeditors, one of the largest territories for the company. He oversaw all sales and operations, sponsored Fortune 500 global accounts and led an organization with nearly 1,000 full time employees under his leadership. Will is a licensed U.S. Customs Broker and holds an IATA/FIATA certificate. IN THIS EPISODE WE DISCUSS: [06.55] The current landscape, and challenges, of global trade; how Flexport are helping their customers to tackle those challenges; and their vision to create a seamless experience in a fragmented industry. "The last 6 months… has shown two things: that our infrastructure in the US is over-taxed, and that visibility is not where it needs to be, when that system is taxed." [10.19] Flexport's recent leadership changes; and what they mean for the company, and for the industry. "Dave [Clark] is all about scale and using technology to enhance what we're doing, so he's making the bridge between traditional freight forwarder and digital supply chain company." [14.43] An overview of Flexport, what they do and how they help their customers; their mission to improve the supply chain industry; and what sets them apart. "What's really different is that we think about our competitors as our partners… we want to give our customers the very best experience, visibility and tools to help optimize their supply chain, end-to-end." [19.00] Flexport's commitment to collaboration; and why harnessing the power of third-party partnerships is the way to better serve customers. "It's invisible to our clients, they don't have to worry about looking at a different system, receiving different reporting or updates in a different manner – it's that consistency that really drives the value." [23.04] Why Flexport.org was established; how it's making a difference with sustainability and humanitarian work; and why global trade is a force for good. "We can be a very profitable business, and at the same time make a really great impact on the world." [25.50] Teresa Carlson's appointment as head of Flexport.org, and exactly how her role will increase its positive global impact. [28.20] The importance of sustainability; what Flexport customers are doing, and asking for, when it comes to ESG goals; and how Flexport supports them. [33.19] Flexport Capital: how it has helped to keep small and medium-sized businesses afloat; and the importance of offering a holistic suite of solutions, all under one roof. [38.01] A case study detailing how Flexport helped a client analyze their supply chain to identify key areas to optimize, diversify and reduce cost. [41.15] The future for Flexport. "We're doubling down on technology… to make the platform the most meaningful, easy to use customer-centric supply chain tool." RESOURCES AND LINKS MENTIONED: Head over to Flexport's website now to find out more and discover how they could help you too. You can also connect with Flexport and keep up to date with the latest over on LinkedIn, Twitter or Facebook, or you can connect with Will on LinkedIn. If you enjoyed this episode, and want to hear more about the recent changes at Flexport, check out episode 320: Going Inside The Mind of Anthony Miller. Check out our other podcasts HERE.

Today I'm joined by Esker, a long-standing software brand that is on a mission to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations. Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. By developing AI-driven technologies and automating the order-to-cash and procure-to-pay cycles, Esker frees up finance and customer service professionals from time-consuming tasks, helps them be more efficient, and enables them to develop new skills. Today Daniel Reeve, US Director of Sales and Business Development at Esker, joins me to chat all about the company and what they do; the power of positive-sum growth; bringing people and technology together in harmony; and why not all cloud platforms are created equal. IN THIS EPISODE WE DISCUSS: [07.02] An introduction to Esker – who they are, what they do and how they help their customers. "Folks are turning to us when they're trying to free up their staff to be rockstars!" [08.17] Esker's mission, what sets them apart from the competition and why they're 'more than just another cloud platform.' "We've often been seen as best-of-breed… but, increasingly, companies are realizing "wow, you guys are best of suite"… Companies are looking to put technology in place that leverages and enhances their ERP and improves the experience for the customers, suppliers and staff." [10.47] Esker's commitment to 'positive-sum growth,' and what that means for brands, their employees, customers, suppliers – and for the planet. "The concept is 'how do I put technology in, that brings efficiency and automation within my enterprise, without making it painful for my customers and suppliers?'" [15.14] Why digital transformation projects are often unsuccessful, and Esker's refreshing approach to providing close and ongoing customer support and training. "Technology promises great outcomes, great efficiencies, great savings, great visibility – but there's work involved to make that happen." [16.53] A closer look at Esker's Procure-To-Pay solution, named in the 2022 Gartner Magic Quadrant report for P2P suites. [19.29] Esker's Order-to-Cash solution, and how their technology facilitates collaboration and optimization to bring people and processes together and enhance customer experience. [26.54] What integration looks like with Esker. [29.24] Why Esker's range of technology includes robotic process automation, AI and mobile functionality, but also supports traditional tech like fax and Excel; and the importance of finding the balance between helping to drive innovation and digitization in the industry, and meeting customers where they are. "Quite often, when you put technology in, there's a dip… I don't think people are resistant to technology just because they're resistant. A lot of the time, they're so busy and everything is so pressured… you need to hold their hand and guide them and make it super easy for them to adapt that technology." [31.36] The ideal client for Esker. "If folks care about a user experience and a workflow that's easy... they will often choose Esker over others." [36.04] A case study detailing how Esker's technology helped a key client to reduce order entry time from 10 minutes to 10 seconds, which allowed them to free up their people to better serve customers and ultimately achieve high levels of growth. [39.04] The future for Esker. Guest Bio: Dan Reeve is a Sales Director, approaching 22 years with Esker. Dan works to help companies free up front-line troops to be finance and customer service rockstars through the application of machine learning and AI. Dan was fortunate to serve 10 years as a Combat Engineer in the British Army, then was attached to the Wisconsin Army National Guard. He traveled the world, served alongside Americans and many others, and learned everyone has a good idea, every Army unit thinks they are better, and what can you learn and apply so that you are indeed better prepared and more professional next time. RESOURCES AND LINKS MENTIONED: Head over to Esker's website now to find out more and discover how they could help you too. You can also connect with Esker and keep up to date with the latest over on LinkedIn, Twitter, Instagram, Facebook or YouTube, or you can connect with Dan on LinkedIn. If you enjoyed this episode, why not listen to 257: Creating Supply Chain Stability with Dual Sourcing and S&OP or read The Three Biggest Challenges For Procurement – And What To Do About Them. Check out our other podcasts HERE.

In today's episode of Women In Supply Chain™, I'm joined by Liz Decker, a truly passionate and dynamic leader at one of Inc's Best Workplaces in America. Liz has a decade of broad experience across supply chain, having honed her expertise in all modes of logistics, covering international import/export, domestic truckload, drayage, customs brokerage, LTL, and air freight. From leading continuous improvement projects for Fortune 500 companies to leading SMB entrepreneurs through their first-ever international shipment, Liz is as versatile as she is dedicated. And she's currently bringing her expertise and passion to her role as Director of Client Success at NorthPoint Logistics. Today Liz will be talking to us about her career so far; her passion for social causes; the importance of putting a focus on client success; and why she's proud to say that she's a jack-of-all-trades when it comes to supply chain. Plus, she'll be sharing her experiences as a woman in supply chain, as well as her words of advice for all of the women following in her footsteps. SHOW SPONSOR: Women fuel the success of some of the world's most successful businesses, yet barriers still exist. SAP is committed to supporting and elevating a new generation of women to profoundly lead and impact global supply chains and are proud to support the Women in Supply Chain™ Series and its efforts. Supply chains need to evolve from low-cost and optimized to risk-resilient and sustainable and SAP can help. SAP Digital Supply Chain solutions connect the entire process — design, planning, manufacturing, logistics, maintenance, and service; connecting your supply chains to the rest of your business and all your contextual data; supporting your efforts in alleviating risk in your supply chains. SAP is the market leader in enterprise application software and for the last 50 years has been helping companies to run better. Find out more at sap.com/scm IN THIS EPISODE WE DISCUSS: [06.45] Liz's early years: how her first job exposed her to a variety of different people and taught her to be adaptable, and how networking opened the door to supply chain. "I'm a Mid-West girl – I'm the youngest of three, so I learned quickly that I needed to advocate for myself!" [09.08] How the pandemic threw Liz into the deep end of supply chain; the highs and lows; and what she learned along the way. "In 2022, I was having conversations with clients that were 'I don't care what it takes. I need my product, and I need it now.'… so it forced me to be creative, and learn the different aspects of our business." [14.43] Liz's current role as Director of Client Success at NorthPoint Logistics; her experience of building a team from the ground up; and why she loves building relationships. "There's no playbook of what client success looks like in the logistics industry – an industry that has traditionally been transactional." [17.58] The biggest challenges that Liz's client success team face, and the importance of tackling obstacles with strategic thinking. "My team's role is to advise. Here's what we're seeing, here's what we're hearing, here's some data we can provide." [23.24] Liz's thoughts on the cyclical nature of supply chain trends, and what the next few years might bring for the industry. "It's a people industry. As technology gets better, and as people adopt technology (because we are lagging), our scope will change… but no matter how much technology we have, someone has to be there." [26.22] The importance of good workplace culture, and what Liz has learned working at NorthPoint Logistics - one of Inc's Best Workplaces in America. "Culture isn't something that you just check a box and it's there. You have to make a conscious effort every single day… but it's so easy for culture to slip away. Being vulnerable and transparent has been so important for me." [30.13] Liz's passion for volunteering and charity work, and why more organizations should be supporting social causes and local communities. "We talk about advocating for ourselves as women… and here's my chance to advocate for someone who maybe can't for themselves, or has some obstacles that I don't have." [34.20] Why people are Liz's passion and daily inspiration. [35.08] Liz's experience as a woman in supply chain; the power of social media; and her words of advice for women in the industry. "I never had a mentor, but social media is a great thing." [39.30] The future for Liz. RESOURCES AND LINKS MENTIONED: You can connect with Liz over on LinkedIn. If you enjoyed this episode and want to hear more from women who are passionate about client success, check out 305: Driving Your Parcel Performance: Check Engine Light, featuring Elle Brown, Senior Client Success Manager at Sifted, or 255: Women In Supply Chain, featuring Mardi Tegmeyer, Customer Success Manager at Emerge. Check out our other podcasts HERE.

Today I'm shaking things up and sharing one of my favorite recent episodes of Thoughts and Coffee. In this episode, I'm joined by exciting industry writer and former Managing Editor of Payload Space, Ryan Duffy, to talk space logistics. Ryan is passionate about bringing us the scoop on the future of logistics, from emerging tech to the final frontier, and I loved finding out more. So if you've ever wondered about the incredible world of space logistics, then this is the episode for you. We talked all about NASA's plans to start the first Gateway logistics mission later this year; we reflected on the stats that show the market is already expected to generate nearly $20 billion by 2040; and we explored the possible impact on GEO shipping due to the loss of Antonov planes. You need to stay updated on the rapidly evolving space logistics sector, so – get ready to launch! IN THIS EPISODE WE DISCUSS: [07.12] An introduction to Ryan Duffy and leading publication Payload Space, and an overview of space logistics. "Behind the scenes there's a lot of logistics, manufacturing, testing, integrating… there's a lot more than meets the eye when you see a shiny rocket launch!" [10.15] Sarah shares the responses to her question of the week, "what is the best supply chain management software," and Ryan reflects on the software that's essential to space logistics right now. "Surprisingly, with space there's groundbreaking technology in science, but for a lot of missions it's still managed in a very analogue fashion, with pen and paper or Excel!" [13.03] Ryan explains GEO satellites and discusses a recent news article that details how a loss of Antonov planes may impact GEO shipping. [19.09] Sarah and Ryan discuss the news that NASA plans to start work on the first Gateway logistics mission this year. "The space industry loves to make logistical analogies – they're called orbital transfer vehicles… but it's tough to beat space trash truck!" [24.42] Ryan answers an audience question: "What innovative solutions are in space logistics right now?" and explains the current opportunities within the industry. [26.31] Ryan and Sarah discuss the research that indicates the space logistics market will generate $19.8 billion by 2040, and Ryan explains last-mile space logistics. [28.38] An update on what's coming up on Let's Talk Supply Chain. RESOURCES AND LINKS MENTIONED: You can find out more about Payload Space over on their website, or you can connect with Ryan on LinkedIn. If you enjoyed this episode and want to hear more from 'the best 30 minutes on a Tuesday,' check out Thoughts and Coffee – where the best industry players discuss breaking supply chain news over a good old cup of Joe! Check out our other podcasts HERE.