ILTA Voices

As we enter and rise through the ranks of our organizations, we face the opportunities and challenges afforded by two separate yet interlaced aspects of employment: professional development, bettering ourselves and accomplishing goals, and leadership, the responsibility of finding ways to best serve those whom we manage and help them accomplish their goals. To explore this further, we asked three of your ILTA peers to share their experiences, advice and tips. Read the article that summarizes all three perspectives in the Winter 2016 Peer to Peer. Featured in this episode: Scott Christensen, Senior Associate at Olenick & Associates, speaks about professional development.

As we enter and rise through the ranks of our organizations, we face the opportunities and challenges afforded by two separate yet interlaced aspects of employment: professional development, bettering ourselves and accomplishing goals, and leadership, the responsibility of finding ways to best serve those whom we manage and help them accomplish their goals. To explore this further, we asked three of your ILTA peers to share their experiences, advice and tips. Read the article that summarizes all three perspectives in the Winter 2016 Peer to Peer. Featured in this episode: Charles Baldwin, Shareholder at Ogletree Deakins, speaks about leadership.

As we enter and rise through the ranks of our organizations, we face the opportunities and challenges afforded by two separate yet interlaced aspects of employment: professional development, bettering ourselves and accomplishing goals, and leadership, the responsibility of finding ways to best serve those whom we manage and help them accomplish their goals. To explore this further, we asked three of your ILTA peers to share their experiences, advice and tips. Read the article that summarizes all three perspectives in the Winter 2016 Peer to Peer. Featured in this episode: Brian Donato, Chief Information Officer at Vorys, Sater, Seymour and Pease LLP, speaks about leadership.

Description: Twenty years ago, law firms handled most of a company's legal needs. The internet revolution and the great recession have both caused law departments to question this traditional model, and spawned a dizzying array of legal technologies and alternative legal service providers. By 2020, leading companies will have assembled a variety of these solutions into integrated ecosystems for delivering legal services with greater quality, efficiency and flexibility. In this podcast, two leading commentators share their views on what these ecosystems will look like. Speakers: Liam Brown helps general counsel and law firm leaders design and implement successful strategies to improve effectiveness and efficiency. In 2011, he launched Elevate, a business of law provider of strategy, operations, technology and talent to legal departments and law firms worldwide. The company has won numerous awards and honors, most recently ranking #53 on the 2016 Inc. 5000 Fastest Growing Private Companies list. Liam was previously the founder, president and CEO of Integreon, Inc., a global LPO he led to annual sales of $150 million before selling his stake to private equity investors. Prior to Integreon, he was the president, COO and co-founder of a pioneering Web 1.0 virtual data room technology company (now Merrill DataSite), which he sold in 2001. Liam is a frequent speaker and writer on trends in the legal sector, an active investor in emerging legal technologies and an executive coach for startup founders. Bill Mooz has over 30 years of experience in helping law departments, law firms and businesses improve their operational efficiency and profitability. After graduating from law school, Bill clerked for Judge Stephen Williams on the U.S. Court of Appeals for the DC Circuit, then joined Holland & Hart, LLP where he co-founded and managed the firm's office in Boulder, CO. He moved in-house in 1997, serving as deputy general counsel in charge of legal support for a multi-billion dollar BU at Sun Microsystems, and later headed M&A diligence and integration and contracting infrastructure for VMware. In these positions, Bill has led multiple transformation projects involving contracting, M&A, joint ventures and license management. He also founded the Tech Lawyer Accelerator program at Colorado Law, which teaches the next generation of lawyers how to deliver accelerated value to clients in the high-tech industry. Recorded on 11-28-16

Description: Listen in as ILTA member Amanda Sturgeon interviews Adrian White, the CIO at WilmerHale, about the plans, culture adjustments and lessons learned related to his 2016 transition into his current position. Speakers: Amanda Sturgeon has worked at Bryan Cave LLP for close to 10 years. She is currently part of the firm's client technology department, where she is a senior member of the client lawyer collaboration team. Most of Amanda's time is spent consulting, training and developing new technology that helps lawyers better share real-time content and data with their clients. Her passion is strategizing innovative ways to solve common pain points for lawyers and clients. Adrian White is the Chief Information Officer at WilmerHale, leading the firm's technology, library, records and knowledge management staff and services. Adrian rejoined WilmerHale in early 2016, after almost four years as the CIO at Arnold & Porter. Before leaving for A&P, he was with WilmerHale for over 13 years, holding positions of increasing responsibility involving systems architecture, knowledge management, library and research services, project management and nearly all forms of technology services. Adrian holds a law degree from Howard University School of Law.

Description: In this installment, several of your law firm training peers discuss how they are managing training content and share the strategies they've developed to drive learners to access the content in their learning management systems (LMS). Moderator: Michelle Spencer's skills reside at the intersection of people, processes, technology and learning. She can translate technology for non-technical people and manage projects by getting groups connected and communicating, enabling them to work effectively towards their end goal. Michelle is adept at managing learning and IT projects from both the technical and human perspectives. She uses her knowledge -- gained from three decades spent on both legal and IT project teams -- to help your team. Speakers: Elizabeth Greene is the Assistant Director of Human Resources at Fennemore Craig, P.C., where she is responsible for creating and managing staff retention and development programs, including rewards and recognition programs, to instill a team-based culture within the firm. Elizabeth architects training program platforms to support continuous skills assessment and development, and measures the effectiveness of the human resources programs. Sean McGinty is the Senior Learning and Development Engineer at Carlton Fields, where his focus is on instructional design, audio/video production, LMS management and instructor lead training. He has worked in legal for over nine years and has over 20 years of experience in learning and development, spanning multiple industry groups. Sean holds several certifications in instructional systems design and learning and development software packages. Claire Morris is an IT Training Manager for a leading international law firm. An accomplished professional with over 15 years of legal technology experience, she is passionate about developing the technical skills of all staff members. Claire creates new and innovative learning programs to deliver essential skills and make the best use of firm technology. She understands the unique culture of a law firm and that providing a full variety of learning methods is key to creating an environment where all can learn. Lida Pinkham has over 20 years of experience leading technology learning in industries including higher education, libraries, banking and law firms. Since joining Ice Miller in 2014, she has led the technology training team to expand technology learning to a variety of formats, partnered with HR to develop a learning and assessment program for secretaries, and increased usage of learning materials and the LMS by over 200 percent, developing a culture where all are empowered to learn and develop. A Microsoft Office Certified Specialist with a Master of Education, Lida is involved in the Association for Talent Development, organizes a monthly legal technology trainer lunch and is a member of the Midwest Legal Technology Trainers steering committee.

Description: In this second episode in a series, we continue our discussion about the ISO process. In the first episode, we explored how to understand and pitch ISO 27001's value to firm management. In this session, we take a deeper dive into the actual process of applying for and achieving ISO 27001 certification. Topics include: What does the road map look like? What is the scope? Which offices are included in the scope? What resources do you need to assign? How long does it take? How to begin? Speakers: Mark Combs, the CIO at Steptoe & Johnson, has expertise in information security, technology, strategy, people and project management. He has provided leadership for all areas of IT including networking, telecommunications, PC and application support, project management and data center operations. With 18 years of healthcare IT experience, Mark has previously served in a number of management and security roles. He is a Certified Professional in Health Information and Management Systems and a Certified HIPAA Security Specialist. John Verry, Pivot Point Security's Managing Partner, is an ISO 27001 Certified Lead Auditor. He established and directs Pivot Point Security's ISO 27001 practice area, focusing on the legal vertical. John helps law firms, e-discovery firms and service providers to law firms discover how ISO 27001 can reduce the security, compliance and attestation challenges that law firms are wrestling with, and gain ISO certification in a proven, efficient and fiscally sound process.

Description: In this episode of the Trial Support A-Z series, we discuss in-court room trial technology and war room set ups. Topics covered include: Court room technologies - software and hardware needs Court room standards and protocols - judge standing orders and court room personnel War room set ups - identify the best locations, equipment and layouts Speakers: Christopher Acosta, the Director of Practice Support at Nossaman LLP, consults with practice groups and clients on e-discovery, data governance and efficiencies in legal project management. He handles the firm-wide coordination and promotion of practice technology, identifies and evaluates new practice technologies, and manages practice support staff. Christopher built the firm's first litigation support department, establishing standard protocols and procedures. Christopher Puente is the Manager of Litigation Support at Sheppard Mullin Richter & Hampton, where he leads coordination of current and new technology applications firm wide and consults with practice groups and clients on e-discovery matters. He oversees the litigation support and trial support teams.

Description: In this short recording, ILTA's Content Curator interviews member and volunteer Don Knight about his involvement in ILTA, his role in organizing the upcoming Corporate Legal Day and why corporate legal and law department members should plan to attend. Speakers: Joanne Kiley Content Curator ILTA Donald Knight AVP, Application Manager PNC Bank Legal Department

Description: In this short recording, ILTA's Content Curator interviews member and volunteer Mike Russell about his involvement in ILTA, his role in organizing the upcoming Corporate Legal Day and why corporate legal and law department members should plan to attend. Speakers: Joanne Kiley Content Curator, ILTA Michael Russell Lean Leader - Legal, Ingersoll Rand

Description: In this episode of the Trial Support A-Z series, we discuss tips for trial presentation. The engaging conversation includes these topics: Visual aids for trial presentation Content and length Delivery Prepare and rehearse Speakers: Nicole Schnarre, BakerHostetler's Litigation Support Technology Manager, has over 14 years of experience in the legal technology industry. Nicole manages international and complex large-scale matters, develops innovative customized technology and consults on emerging technologies in the legal and technology industries. Christopher Acosta, the Director of Practice Support at Nossaman LLP, consults with practice groups and clients on e-discovery, data governance and efficiencies in legal project management. He handles the firm-wide coordination and promotion of practice technology, identifies and evaluates new practice technologies, and manages practice support staff. Christopher built the firm's first litigation support department, establishing standard protocols and procedures.

Description: Don't let the naysayers darken your view. The future of legal is bright, and technology is lighting the pathway to improved efficiencies, lower costs, better security and more. However, technology only takes us so far; a future-focused community is required to ensure people take the right actions based on what technology reveals. Exploring this idea further, we've asked a few of your ILTA peers about the future. Here's what they had to say (read the article in Peer to Peer magazine). Featured in this episode: Dan Nottke, Chief Information Officer at Kirkland & Ellis LLP

Description: Don't let the naysayers darken your view. The future of legal is bright, and technology is lighting the pathway to improved efficiencies, lower costs, better security and more. However, technology only takes us so far; a future-focused community is required to ensure people take the right actions based on what technology reveals. Exploring this idea further, we've asked a few of your ILTA peers about the future. Here's what they had to say (read the article in Peer to Peer magazine). Featured in this episode: Ken Grady, Lean Law Evangelist at Seyfarth Shaw LLP

Description: Don't let the naysayers darken your view. The future of legal is bright, and technology is lighting the pathway to improved efficiencies, lower costs, better security and more. However, technology only takes us so far; a future-focused community is required to ensure people take the right actions based on what technology reveals. Exploring this idea further, we've asked a few of your ILTA peers about the future. Here's what they had to say (read the article in Peer to Peer magazine). Featured in this episode: Brice Duffy, Network Administrator at Larkin, Hoffman, Daly & Lindgren, Ltd.

Description: In this episode of the Trial Support A-Z series, we provide a high-level overview of legal project management. Follow the life cycle of a litigation case as we discuss the role and responsibilities of legal project management. The major points covered include: What is legal project management and what dictates project style? Who is the project manager (PM)? What is a PM responsible for? How do you become a legal PM? Speakers: Karen Pierson Paralegal - Antitrust Section Office of Ohio Attorney General Mike DeWine Patrice Fatig Paralegal - Antitrust Section Office of Ohio Attorney General Mike DeWine

Description: As the new CIO at Steptoe & Johnson PLLC, Mark Combs sought to better understand the ISO 27001 standards to determine if he should pitch it to firm management, and if he would find value from instituting these standards at his firm. He wondered if peers in other firms were asking the same questions. We set up an interview with John Verry from Pivot Point Security so Mark could quiz the expert about ISO 27001 and get many of his (and your) questions answered. Some of the topics addressed include: What is ISO 27001 anyway - what does it mean and why do I want to do this? What standards must be met to become certified? Who is involved? How much time should a firm commit to gaining certification? Will ISO 27001 certification impact client matters? What are some of the common difficulties faced - where do certification seekers often fall short? How should someone new to the process estimate the total cost of certification? Is there an example of the standards preventing a breach? Speakers: Mark Combs, the CIO at Steptoe & Johnson, has expertise in information security, technology, strategy, people and project management. He has provided leadership for all areas of IT including networking, telecommunications, PC and application support, project management and data center operations. With 18 years of healthcare IT experience, Mark has previously served in a number of management and security roles. He is a Certified Professional in Health Information and Management Systems and a Certified HIPAA Security Specialist. John Verry, Pivot Point Security's Managing Partner, is an ISO 27001 Certified Lead Auditor. He established and directs Pivot Point Security's ISO 27001 practice area, focusing on the legal vertical. John helps law firms, e-discovery firms and service providers to law firms discover how ISO 27001 can reduce the security, compliance and attestation challenges that law firms are wrestling with, and gain ISO certification in a proven, efficient and fiscally sound process.

Whether atwork, at home, on the jogging trail, the jetway, the beach or the supermarket,there is most definitely “an app for that.” Our experts are standouts in theILTA community because they’ve worked to create innovative applications tosupport their clients. We’re excited to share their experiences and insight,all of which will be “applicable” to your work in the legal profession. Eachparticipant’s interview can be heard in the accompanying podcasts. Readinterview highlights in ILTA’s Spring 2016 Peer to Peer magazine.

Description: Firms are just beginning to grasp the magnitude of having too much electronic information clogging the digital pipeline. Mercifully, the law is now trending toward easing this burden with the recent changes to the Federal Rules of Civil Procedure. Our expert panelists will provide a cogent strategy to manage all forms of electronic documents according to a predetermined and well-thought-out records retention policy, and give you a framework for making defensible decisions to manage and dispose of records and information consistently and cohesively. A teleforum on this topic was hosted by this panel of experts on March 2nd and was a huge hit. Many members were unable to attend and expressed interest in a follow up, so the speakers recorded this podcast to share the takeaways with all of us. Speakers: Alexander Campbell is the Records Manager at Cohen & Gresser, LLP in New York City. He holds a Masters in Information and Knowledge Strategy from Columbia University and a Bachelors in Organizational Leadership from Fordham University. Alexander can be contacted at [email protected] and followed on Twitter @infogovguy. Jim Merrifield is the Information Governance Manager at Robinson+Cole LLP and co-founder of InfoGovCon, the first conference focused exclusively on information governance. He is a respected advisor in the IG community and an active member of several industry associations including ILTA, IAPP and ARMA. Jim's IG experience includes deployment of enterprise programs, policy development and enforcement, creation of disposition programs and technology solution evaluation. He is a certified information governance professional and has provided consulting services to law firms and Fortune 500 companies. Jim's writing has appeared in numerous publications and he speaks frequently on IG and data privacy issues. Contact him at [email protected], connect with him on Linkedin and follow his blog posts on R+C Data Privacy & Security Insider and TechTarget. Jeffrey Richards is the Director of Information Technology at Wendel Rosen in downtown Oakland. He is currently working on implementation of an IG plan and automation of new business procedures for better auditing, disposition and control mechanisms. Jeffrey also manages the electronic security plan for the firm and actively fights off cyber villains. Prior to joining the firm, he was the senior consulting engineer at Volant Consulting, a firm that delivers technology solutions and services to a diverse array of businesses. Jeffrey is a member of the Relationship Coordinating Team and is the East Bay Area Member Liaison for the International Legal Technology Association. He can be contacted at [email protected].

Description: While no one can predict the exact route a case will take, there is a general outline of various steps in civil litigation. In this first podcast in a series, we discuss these steps and provide an overview of the Trial Support A-Z Series. This podcast series aims to provide useful information and tools for everyone involved in litigation. We'll help you better understand the process, the various components involved, and the work and needs of different members of the entire litigation team -- lawyers, paralegals, project managers, litigation support personnel and others. Speakers: Chris Acosta Director of Practice Support Nossaman LLP Los Angeles, CA Patrice Fatig Paralegal, Antitrust Section Office of Ohio Attorney General Mike DeWine Columbus, OH Karen Pierson Paralegal, Antitrust Section Office of Ohio Attorney General Mike DeWine Columbus, OH Nicole Schnarre Litigation Technology Manager Baker & Hostetler LLP New York, NY

Description: When is a conference room not a conference room? When it's everything from a movie studio to a board room -- and everything else between! In this podcast, we explore what lawyers are expecting from today's conference center and what technologies are available to support ever-increasing expectations. Speaker: Joy Heath Rush is responsible for everything that touches Litera's law firm clients. With over 30 years of experience supporting lawyers, she is passionate about applying technology to the business problems of law firms. Prior to joining Litera, Joy spent 28 years in a variety of IT and management roles at Sidley Austin LLP. She has a long history of volunteering in the legal technology community, having served as a board member or president of three legal technology peer groups, including ILTA.

Description: If you are in the market for a security information event management (SIEM) tool, this podcast will be of value. Three security evangelists share their collective experience and insight regarding the need for such a tool, what to look for in a solution, deployment options, how to get started and key factors in driving the value from investing in SIEM. Speakers: James "Butch" Spencer is a Network Engineer at Jackson Kelly PLLC. He is an IT security expert with extensive practical experience in information management systems, security, networking, virtualization, optimization, e-business and programming. Butch is a member of numerous groups delving into and debating on the security and control of the Internet of Things (IoT). Jon Hanny is a strategic information security leader with over 15 years of experience in information security, risk management, governance and compliance. Skilled at building information security and IT risk management programs from inception, he successfully fostered paradigm shifts in higher education, financial services and legal verticals to instill an information security mindset across all levels of an organization, improving their security postures. Jon holds several security certifications including the C|CISO, CISM and CISSP, and has a proven track record leveraging ISO27001, NIST and FISMA. Prabhakar Chandrasekaran is a goal- and ethics-driven security and technology leader with over 20 years of experience in managing critical infrastructure services in IT production environments. He has a solid understanding and application of security and privacy regulations, risk assessments and security audit processes. Prabhakar is also a specialist in achieving reliability and availability through structure and process improvement, with a proven ability to achieve business objectives by establishing partnerships across departments.

The world of security is vast, and concerns are great. For some, the thoughts of what to protect and how to protect it are enough to keep them awake at night. What opportunities and concerns are up high and down low? To help shine a light, five ILTA members from the LegalSEC Council and ILTACON conference committee have shared some of their security concerns. Read the article that summarizes all five perspectives in the Winter 2015 Peer to Peer. Here is our interview with Jon Washburn, National Manager of Technical Operations at Stoel Rives LLP.

The world of security is vast, and concerns are great. For some, the thoughts of what to protect and how to protect it are enough to keep them awake at night. What opportunities and concerns are up high and down low? To help shine a light, five ILTA members from the LegalSEC Council and ILTACON conference committee have shared some of their security concerns. Read the article that summarizes all five perspectives in the Winter 2015 Peer to Peer. Here is our interview with Butch Spencer, Network Engineer at Jackson Kelly PLLC.

The world of security is vast, and concerns are great. For some, the thoughts of what to protect and how to protect it are enough to keep them awake at night. What opportunities and concerns are up high and down low? To help shine a light, five ILTA members from the LegalSEC Council and ILTACON conference committee have shared some of their security concerns. Read the article that summarizes all five perspectives in the Winter 2015 Peer to Peer. Here is our interview with David Ries, Member at Clark Hill P.L.C.

The world of security is vast, and concerns are great. For some, the thoughts of what to protect and how to protect it are enough to keep them awake at night. What opportunities and concerns are up high and down low? To help shine a light, five ILTA members from the LegalSEC Council and ILTACON conference committee have shared some of their security concerns. Read the article that summarizes all five perspectives in the Winter 2015 Peer to Peer. Here is our interview with Peter Mills, Director Information Technology at Fasken Martineau Dumoulin LLP:

The world of security is vast, and concerns are great. For some, the thoughts of what to protect and how to protect it are enough to keep them awake at night. What opportunities and concerns are up high and down low? To help shine a light, five ILTA members from the LegalSEC Council and ILTACON conference committee have shared some of their security concerns. Read the article that summarizes all five perspectives in the Winter 2015 Peer to Peer. Here is our interview with David Bustle, Director of Technology at Buchalter Nemer.

Description: Electronic filing with courts and agencies is no longer experimental -- it is the standard in nearly every jurisdiction. But how do you efficiently capture all this new material in your enterprise content management systems? If you don't do it right, your electronic matter record could be incomplete, or you may perpetuate inefficient processes designed for a bygone era. Learn how two firms tackled these challenges by improving their document management system (DMS) integration with electronic court systems, developing standardized workflows to track and store ECF content, and promoting user adoption of the new processes. Speakers: Sean Monahan, the Conflicts Counsel at Foster Pepper PLLC, advises the firm on legal ethics and related compliance matters. An attorney licensed in Washington, he also manages the conflicts and records departments, including intake, client engagements, ethical screens and file-closing. Paul C. Wittekind is the Director of Information Technology Services at Porzio, Bromberg & Newman, P.C. Since 1993, he has overseen the firm's technology systems, identifying and coordinating the strategic direction of technology and advising and assisting Porzio's clients on technology-related matters. Paul also provides e-discovery consulting services to clients to develop protocols, coordinate data collection, implement the tools required to properly analyze electronically-stored information and manage the firm and client personnel involved with e-discovery data reviews.

Description: Join us for this series of podcasts as we interview the "short-list" nominees for and the winner of ILTA's Technology Support Professional of the Year award, presented at ILTACON 2015. In this session, we are pleased to have with us nominee Chris Southern from WilmerHale. ILTA's Distinguished Peer Awards program recognizes ILTA peers who have delivered great business value and transformational impact through their innovations and implementations or have been champions in specific areas of focus for their organizations. Individual awards focus on individual ILTA law firm and law department members who demonstrate exceptional accomplishments and leadership within their organizations. The Technology Support Professional of the Year award recognizes an individual who has demonstrated superior service in providing attorney and staff support in roles that require specific technical proficiencies focused on training and support, technical or engineering disciplines, or any role that creates high touch-points for the actual implementation and support of the technology within their organization. Speakers: Pamela Hart manages Hunton & Williams's technology training and staff professional development programs across global locations. With over 15 years of experience educating lawyers and legal staff on the effective use of technology, she has initiated several successful programs such as IT coaching, skills assessment and online learning, resulting in dramatically improved legal team collaboration and client service. Pamela was the recipient of ILTA's Technology Support Professional of the Year award in 2014. Chris Southern is the Manager, Portal Services at WilmerHale.

Description: Join us for part three of this continued discussion on metrics and their uses in both law firms and legal departments to illustrate value. Not simply a matter of profitability versus efficiency, there are a variety of perspectives to consider in determining the best methods and benchmarks for every department and firm to utilize in creating, sustaining and even growing a successful relationship. From the original ILTACON 2015 session description: Law departments are starting to run like businesses, with that comes an increased emphasis on measuring performance against business goals. Collaboration in the development of shared metrics is essential to drive effective relationships and best-in-class legal operations. How can law firms and legal departments work together to promote mutually beneficial technology and metrics? What data points do law departments and firms care about now; what will they care about in 2020? Speakers: Cindy MacBean is a highly experienced litigation support professional who has recommended technology solutions to support discovery workflow, providing innovative and cost effective solutions for law firms, their clients and corporate legal staff. Her proficiency in data analytics and deep understanding of the legal process have resulted in a multitude of successful projects incorporating proven procedures with a variety of technology tools in delivering defensible discovery. Cindy utilizes her business education and diverse experience to solve problems, mitigate risk, provide tactical direction, oversee operations, plan strategic initiatives, implement solutions and support legal teams with utmost commitment to customer service. She holds CEDS, IGP and CIPP/US certifications. Jeff Schwarz is Polsinelli's Chief Operating Officer, managing the firm's business service units and implementing its strategic initiatives. Focused on enhancing client value in this rapidly changing legal market, he designs and delivers solutions for the business needs of the firm and its clients. As a member of the senior executive team, Jeff is responsible for aligning the firm's operational processes, strategies and objectives.

Description: Join us for part two of this continued discussion on metrics and their uses in both law firms and legal departments to illustrate value. Not simply a matter of profitability versus efficiency, there are a variety of perspectives to consider in determining the best methods and benchmarks for every department and firm to utilize in creating, sustaining and even growing a successful relationship. From the original ILTACON 2015 session description: Law departments are starting to run like businesses, with that comes an increased emphasis on measuring performance against business goals. Collaboration in the development of shared metrics is essential to drive effective relationships and best-in-class legal operations. How can law firms and legal departments work together to promote mutually beneficial technology and metrics? What data points do law departments and firms care about now; what will they care about in 2020? Speakers: John "Jack" Thompson is the Supervising Technology Project Manager for UPS Corporate Legal Department Operations. He is a specialist in implementing legal software applications and developing process improvement programs for operational efficiencies with corporate legal departments, utilizing Six Sigma methodologies for effective change management. Besides technology implementations and information management projects, Jack has developed legal cost and efficiency analytic models for corporate counsel to harmonize workflow metrics with law firm business partners, generating improved relationship management and cost savings efficiencies. Previously, he was a legal operations manager with Purdue Pharma, LP for over 10 years, specializing in matter/spend management operations, IP asset management, contract system and process management, and e-discovery project management. Jack is the ILTA Program Council member for corporate and government legal department relationships, and has contributed to several knowledge sharing initiatives, including panels and publications sponsored by ILTA and ACC. David Cunningham is the CIO of Winston & Strawn, with accountability for creating a competitive edge for the firm using technology, information and business processes. His areas of responsibility include information technology, information risk management, research, legal analytics, practice and client services, project management, information working practices, e-discovery, records and docket for 1,800 users across 19 offices. David was previously an owner and head of the strategic planning practice of Hildebrandt Baker Robbins, where he audited and assisted over 200 law firms around the world in 20 years.

Description: Join us for this series of podcasts as we interview the "short-list" nominees for and the winner of ILTA's Technology Support Professional of the Year award, presented at ILTACON 2015. In this second session, we are pleased to have with us award winner Jennifer Cuenot from Shearman & Sterling. ILTA's Distinguished Peer Awards program recognizes ILTA peers who have delivered great business value and transformational impact through their innovations and implementations or have been champions in specific areas of focus for their organizations. Individual awards focus on individual ILTA law firm and law department members who demonstrate exceptional accomplishments and leadership within their organizations. The Technology Support Professional of the Year award recognizes an individual who has demonstrated superior service in providing attorney and staff support in roles that require specific technical proficiencies focused on training and support, technical or engineering disciplines, or any role that creates high touch-points for the actual implementation and support of the technology within their organization. Speakers: Pamela Hart manages Hunton & Williams's technology training and staff professional development programs across global locations. With over 15 years of experience educating lawyers and legal staff on the effective use of technology, she has initiated several successful programs such as IT coaching, skills assessment and online learning, resulting in dramatically improved legal team collaboration and client service. Pamela was the recipient of ILTA's Technology Support Professional of the Year award in 2014. Jennifer Cuenot oversees the delivery of cost-effective training for Shearman & Sterling's partners, associates, practice group and administrative leadership, and management across 18 global locations. She conducted focus groups in three countries to understand technology needs and experiences, and subsequently established programs and practices to provide improved tools and access to technologies to drive performance and operational improvements. A highly collaborative leader, Jennifer works with the firm's administrative leadership, partners, attorneys and legal professionals to understand needs, and provides consultative advice to all departments to improve their training efforts. Jennifer's business conduct and commitment to excellence are apparent in all her interactions with diverse groups of professionals. She is skilled in gaining stakeholder buy-in for the adoption of new ideas, supporting her recommendations with feedback from constituents and data.

Description: Is the ISO designation right for you and your firm? Find out in this installment of our podcast series on industry-related certifications, as Daniel Nottke speaks with ILTA member Tony Cordeiro about the benefits of a firm holding the ISO certification. Speakers: Daniel Nottke is the Chief Information Officer for Kirkland & Ellis LLP, a 100-year-old law firm whose lawyers spawn innovations to address clients' challenges. Since joining the firm in 2008, Dan has led the transformation of the information technology department from a decentralized team to a fully centralized Information Technology Infrastructure Library-based high performing organization. He is currently leading the creation of a technology strategy to set a clear road map for all technology initiatives and spends for the next three years. Tony S. Cordeiro is the Chief Information Officer for White & Case, where he heads the global technology services group and oversees all global technology supporting 39 offices in 26 countries. He is a Certified Information Technology Professional with extensive experience in directing the strategic technology planning and operations, records, conflicts, practice support and knowledge management functions in large accounting and legal multinational firms. Tony spent a large part of his career as a business practitioner serving external clients, developing important skills in legal technology management, financial audit, business advisory, business systems development and system selection experience in a number of sectors.

Description: Is the Certified E-Discovery Specialist (CEDS) designation right for you? Find out in this installment of our podcast series on industry-related certifications, as Janice Jaco speaks with fellow ILTA member Sherry Hicks from SunTrust Banks about the benefits of holding the CEDS certification. Speakers: Janice Jaco is the E-Discovery Project Manager at Keesal, Young & Logan, where she brings creative solutions to data‐intensive challenges and supports the efficient delivery of outstanding e-discovery, legal project management, ESI consulting and technology services to clients. She is an ACEDS Certified E-Discovery Specialist with extensive experience managing large‐scale e‐discovery collections in state and federal courts, and in SEC enforcement actions and DOJ investigations. Janice holds numerous certifications and is one of a small team of professionals steering the e-disclosure/e-discovery group of the Legal Technology Core Competencies Certification Coalition (LTC4), charged with defining competency standards for attorneys and paraprofessionals in the broad spectrum of skills required to measure e-discovery competency. She is the recipient of ACEDS' prestigious 2015 E-Discovery Person of the Year award. Sherry C. Hicks began working with law firms as a network engineer in 1995. After spending a decade as a litigation support consultant, she grew her expertise by spending four years working as a litigation support specialist in-house with a law firm. In 2012 she left the law firm and has spent her time since then as an e-discovery analyst in two major corporations. Sherry is a well-rounded and highly seasoned e-discovery professional with a balance of technical and interpersonal skills.

Description: Join us for a continued discussion on metrics and their uses in both law firms and legal departments to illustrate value. Not simply a matter of profitability versus efficiency, there are a variety of perspectives to consider in determining the best methods and benchmarks for every department and firm to utilize in creating, sustaining and even growing a successful relationship. From the original ILTACON 2015 session description: Law departments are starting to run like businesses, with that comes an increased emphasis on measuring performance against business goals. Collaboration in the development of shared metrics is essential to drive effective relationships and best-in-class legal operations. How can law firms and legal departments work together to promote mutually beneficial technology and metrics? What data points do law departments and firms care about now; what will they care about in 2020? Speakers: John "Jack" Thompson is the Supervising Technology Project Manager for UPS Corporate Legal Department Operations. He is a specialist in implementing legal software applications and developing process improvement programs for operational efficiencies with corporate legal departments, utilizing Six Sigma methodologies for effective change management. Besides technology implementations and information management projects, Jack has developed legal cost and efficiency analytic models for corporate counsel to harmonize workflow metrics with law firm business partners, generating improved relationship management and cost savings efficiencies. Previously, he was a legal operations manager with Purdue Pharma, LP for over 10 years, specializing in matter/spend management operations, IP asset management, contract system and process management, and e-discovery project management. Jack is currently the ILTA Program Council member for corporate and government legal department relationships, and has contributed to several knowledge sharing initiatives, including panels and publications sponsored by ILTA and ACC. Connie Brenton is Chief of Staff and Director of Legal Operations at NetApp Inc., where she has created an innovative and best-in-class legal department. Since she joined the company, the legal department has been the recipient of three IC10 Innovation Awards, named Best Legal Department in 2014 and recognized as an ACC Value Champion. Previously, Connie served as managing counsel at Oracle, supporting a 300-person global legal organization, and was the senior director, deputy general counsel and chief of staff to the general counsel at Sun Microsystems. She actively contributes to the legal operations community, is a founding member of the Bay Area Corporate Legal Operations Consortium (CLOC) and writes a technology column for InsideCounsel. Connie was selected as one of 100 Women of Influence in Silicon Valley in 2014, was named one of the top 10 Deputy General Counsel in 2012, and in June 2015 she was recognized as Legal Department Manager of the Year.

Description: Join us for this series of podcasts as we interview the "short-list" nominees for and the winner of ILTA's Technology Support Professional of the Year award, presented at ILTACON 2015. In this first session, we are pleased to have with us nominee Maritta Terrell from Lloyd Gosselink Rochelle & Townsend. ILTA's Distinguished Peer Awards program recognizes ILTA peers who have delivered great business value and transformational impact through their innovations and implementations or have been champions in specific areas of focus for their organizations. Individual awards focus on individual ILTA law firm and law department members who demonstrate exceptional accomplishments and leadership within their organizations. The Technology Support Professional of the Year award recognizes an individual who has demonstrated superior service in providing attorney and staff support in roles that require specific technical proficiencies focused on training and support, technical or engineering disciplines, or any role that creates high touch-points for the actual implementation and support of the technology within their organization. Speakers: Pamela Hart manages Hunton & Williams's technology training and staff professional development programs across global locations. With over 15 years of experience educating lawyers and legal staff on the effective use of technology, she has initiated several successful programs such as IT coaching, skills assessment and online learning, resulting in dramatically improved legal team collaboration and client service. Pamela was the recipient of ILTA's Technology Support Professional of the Year award in 2014. Maritta Terrell is a Trainer and Help Desk Specialist at Lloyd Gosselink Rochelle & Townsend, where she has worked for over a decade. She has been an active ILTA volunteer for many years and is the Vice President of Education at Toastmasters International - West Austin II Club. Previously, she was a school teacher and librarian. In 2015, Maritta was nominated for ILTA's Technology Support Professional of the Year award.

Description: Is the ISO designation right for you and your firm? Find out in this installment of our podcast series on industry-related certifications, as Daniel Nottke speaks with Michael Johnson of Security GRC2 about the benefits of holding the ISO certification. Speakers: Daniel Nottke is the Chief Information Officer for Kirkland & Ellis LLP, a 100-year-old law firm whose lawyers spawn innovations to address clients' challenges. Since joining the firm in 2008, Dan has led the transformation of the information technology department from a decentralized team to a fully centralized Information Technology Infrastructure Library-based high performing organization. He is currently leading the creation of a technology strategy to set a clear road map for all technology initiatives and spends for the next three years. Michael Johnson from Security GRC2 has over 30 years of experience in the security profession and is certified in physical and information security management. He has worked with over 35 law firms in the implementation, operations and certification of ISO 27001 information security management systems. Michael was an information security practice leader in the professional services organization of a large information technology services company. In this role, he had senior management responsibility for a team providing IT security policy, program and technical assessment, implementation and response consulting services.

Most organizations have adapted to the new normal of supporting employee-owned devices and providing the tools necessary for lawyers and staff to work when away from the office. As more people make the transition to working remotely more than in a traditional office, there are implications that need to be addressed. We had three of your ILTA peers share their thoughts on how to make a remote workforce really work. You can read the article that includes all three perspectives in the Fall 2015 edition of Peer to Peer. Here is the full interview with Paul Wittekind, ‎Director of Information Technology Services at Porzio Bromberg & Newman P.C.

Most organizations have adapted to the new normal of supporting employee-owned devices and providing the tools necessary for lawyers and staff to work when away from the office. As more people make the transition to working remotely more than in a traditional office, there are implications that need to be addressed. We had three of your ILTA peers share their thoughts on how to make a remote workforce really work. You can read the article that includes all three perspectives in the Fall 2015 edition of Peer to Peer. Here is the full interview with Sandy Mikita, Information Technology Project Manager at Eckert Seamans Cherin & Mellott, LLC.

Most organizations have adapted to the new normal of supporting employee-owned devices and providing the tools necessary for lawyers and staff to work when away from the office. As more people make the transition to working remotely more than in a traditional office, there are implications that need to be addressed. We had three of your ILTA peers share their thoughts on how to make a remote workforce really work. You can read the article that includes all three perspectives in the Fall 2015 edition of Peer to Peer. Here is the full interview with Andy Jurczyk, Chief Information Officer at Seyfarth Shaw LLP.

Certifiable! The Value of Certifications to Your Career - CEDS with ACEDS Is the Certified E-Discovery Specialist (CEDS) designation right for you? Find out in this installment of our podcast series on industry-related certifications, as Janice Jaco speaks with Mary Mack of ACEDS about the benefits of holding the CEDS certification. Speakers: Janice Jaco is the E-Discovery Project Manager at Keesal, Young & Logan, where she brings creative solutions to data‐intensive challenges and supports the efficient delivery of outstanding e-discovery, legal project management, ESI consulting and technology services to clients. She is an ACEDS Certified E-Discovery Specialist with extensive experience managing large‐scale e‐discovery collections in state and federal courts, and in SEC enforcement actions and DOJ investigations. Janice holds numerous certifications and is one of a small team of professionals steering the e-disclosure/e-discovery group of the Legal Technology Core Competencies Certification Coalition (LTC4), charged with defining competency standards for attorneys and paraprofessionals in the broad spectrum of skills required to measure e-discovery competency. She is the recipient of ACEDS' prestigious 2015 E-Discovery Person of the Year award. Mary Mack, the Executive Director of the Association of Certified eDiscovery Specialists (ACEDS), is the author of A Process of Illumination, the Practical Guide to Electronic Discovery and the co-editor of the Thomson Reuters West treatise, eDiscovery for Corporate Counsel. With 15 years of experience in handling e-discovery, she was previously the enterprise technology counsel for ZyLAB and the corporate technology counsel for Fios. Mary is a member of the Illinois bar.

Office 365 Conversations - Skype for Business Join us for a series of discussions examining various aspects of Office 365, its applicability to ILTA membership and strategies for incorporating it into your work environment. This session will focus on Skype for Business. Moderator: Tim Hooks, IT Director at American Municipal Power, Inc. Speaker: Larry Kuhn, an Account Technology Strategist at Microsoft, joined the company as an enterprise consultant in 2001. As a consultant, he helped numerous global enterprise customers plan, design and deploy solutions based on SharePoint and .NET technologies. In his current role, Larry assists his customers with solving their business challenges and seizing market opportunities using Microsoft-based solutions. With over 25 years in the software industry, his experience spans areas of end-user productivity, application development and project management.

Microsoft at ILTACON 2015 - Recap Description: In this informal podcast discussion, we review the sessions Microsoft participated in during ILTACON 2015. Speakers: Larry Kuhn, an Account Technology Strategist at Microsoft, joined the company as an enterprise consultant in 2001. As a consultant, he helped numerous global enterprise customers plan, design and deploy solutions based on SharePoint and .NET technologies. In his current role, Larry assists his customers with solving their business challenges and seizing market opportunities using Microsoft-based solutions. With over 25 years in the software industry, his experience spans areas of end-user productivity, application development and project management. Kara Portwood from Armstrong Teasdale continually brings value to the firm's clients by facilitating desktop technology best practices. She often works with clients to help with collaboration, solve technology issues and contribute to building successful business relationships. Kara is ILTA's Strategic Relationship Liaison to Microsoft.

Certifiable! The Value of Certifications to Your Career - IGP with ARMA, Part II Description: Is the Information Governance Professional (IGP) certification right for you? Find out as we continue our exploration into the benefits of the IGP certification. In this session, the second of two on IGP, we hold a lively and informative discussion with several IGP certified professionals to get their perspectives. Moderator: Jennifer Watters Farley, CRM IGP, the Records Manager at Sidley Austin LLP, is a records and information management professional with over two decades of experience. She is a member of ARMA International and the ARMA Metro NYC Chapter, where she continues to coordinate the ASPIRE public speaking program. Ongoing professional development is very important to Jennifer and she's excited to be part of the development of this ILTA podcast series to encourage others to continue their own professional growth. Panel: Julie J. Colgan, IGP, CRM is the Head of Information Governance Solutions for Nuix, a software company based in Sydney, Australia. She is an 18-year veteran of the information management profession with roles spanning public and private organizations, consulting and technology firms. Julie is past president of ARMA International, holds multiple industry certifications and is a sought-after speaker and writer on a variety of information governance topics. Deborah Juhnke, the Director of Information Governance Consulting at Husch Blackwell in Kansas City, holds both the CRM and IGP certifications. She is a founding member of the firm's information governance group, whose exclusive focus is the development and implementation of information governance, privacy and data security compliance programs. Deborah is a frequent speaker and author on the topic of information governance, and a contributing editor to the firm's blog, www.bytebacklaw.com. Jason C. Stearns, IGP, CRM, the Director, Group Information Governance at BlackRock, is a member of the firm's legal and compliance group. He is responsible for the global implementation of information governance (IG) standards and requirements. Previously, Jason worked at UBS as a director and portfolio manager; Group IG where he was responsible for IG strategy development, project management and oversight; and New York Life Insurance Company as the corporate records manager.

Certifiable! The Value of Certifications to Your Career - CIPP, CIPM and CIPT with IAPP Description: Is a certification in information privacy right for you? Find out as Doug Forman of the International Association of Privacy Professionals (IAPP) talks about the history and benefits of the Certified Information Privacy Professional, Manager and Technologist (CIPP, CIPM and CIPT) certifications with Jim Merrifield, IGP, CIP, in the second of a series of ILTA podcasts on industry-related certifications. Speakers: Jim Merrifield is the firm-wide Information Governance Manager at Robinson & Cole LLP and co-founder of the first ever conference focused exclusively on information governance, InfoGovCon. He is a respected advisor in the IG community and an active member of several industry associations including ILTA, IAPP and ARMA. Jim's information governance experience includes deployment of enterprise programs, policy development and enforcement, creation of disposition programs, technology solution evaluation and consulting services. He is a certified information governance professional (IGP), has written for numerous publications, blogs at R+C Data Privacy & Security Insider and TechTarget, and frequently speaks on information governance and data privacy issues. Contact Jim at [email protected]. Douglas Forman is the Certification Director at the International Association of Privacy Professionals (IAPP), a professional membership organization that offers education, events and certification to those who work in information privacy. Before arriving at the IAPP, Doug spent eight years developing standardized assessments for Massachusetts, New Hampshire, Delaware and others. He can be contacted at [email protected].

Maintaining Confidentiality of Client Information Are you getting pressure from your clients to improve the confidentiality of information in your firm’s possession? Have you been asked by your lawyers why their ethical obligations aren’t enough to satisfy clients? Have you considered locking down your document repositories as a response? Listen to two veteran law firm technologists discuss their experience with these issues and more. Scott Christensen Scott Christensen is currently a CIO at Large, serving in technology leadership positions with national and global law firms over the past 25+ years. At Edwards, Wildman Palmer LLP, Scott served as the Director of Technology (US) and Information Security. Prior to Edwards, Wildman, he was the IT Director at Bell, Boyd & Lloyd LLP. He has served in numerous industry volunteer roles including six years on the Board of Directors for the International Legal Technology Association (ILTA), and two years as ILTA’s President. He served on the planning committee for ILTA’s 2014 and 2015 LegalSec (Information Security) Summit, and is a member of the Law Firm Information Governance Task Force, an IG ThinkTank sponsored by Iron Mountain. He is a frequent speaker at technology conferences including ILTA, ARMA and ALA on the topics of leadership, hiring and retaining staff, information governance, information security, electronic records management, risk management and cloud computing. He enjoys teaching occasional college courses in the areas of Computer Science and Business Management. Scott also has experience serving on the Board of Directors of other non-profit organizations with oversight over finance, personnel and governance matters. Brian Donato With 28 years of experience ranging from software developer to process engineer to security officer to IT director, Brian Donato brings a broad technology and business background to his current position of CIO at the law firm of Vorys, Sater, Seymour and Pease LLP where he has worked for the last 17 years. Brian is married with 4 kids and 1 dog, all currently connected to the Internet of Things.

Nearly 10 years ago, Seyfarth Shaw blazed a trail as the first major law firm to apply Six Sigma and Lean process improvement methodologies to better serve the needs of their clients. Starting with process improvements in law firm operations, Six Sigma and Lean thinking have become pervasive throughout the culture of Seyfarth and changed the way Seyfarth’s legal teams deliver services to clients. Seyfarth used these process improvement methods to drive value for their clients through more efficient delivery of legal services, better quality of services, lower cost and greater budget predictability. Spurred by overwhelming demand from their clients, Seyfarth is again breaking new ground with the formation of SeyfarthLean Consulting, a dedicated team of 30 technologists, legal project managers, data analytics specialists and process improvement professionals who work with clients and law firm partners to improve the delivery of legal services. James Kittle spoke with SeyfarthLean Consulting directors Kim Craig and Andrew Baker to learn more about their efforts. (Read the article in the Summer 2015 Peer to Peer)

Leaders within law firms and legal departments have identified that business and legal process improvements are mandatory to stay competitive in an ever-changing market. This topic is a great fit for ILTA's Law2020 initiative that focuses on ways in which legal organizations must adapt to thrive in the future. We enlisted three of your ILTA peers to share their thoughts on improvements to make today for a better tomorrow, and they shared visions of the future. You can read the article that includes all three perspectives in the Summer 2015 edition of Peer to Peer. Here is our interview with Angela Dowd, Director of Practice Innovation at Burns & Levinson, LLP.

Leaders within law firms and legal departments have identified that business and legal process improvements are mandatory to stay competitive in an ever-changing market. This topic is a great fit for ILTA's Law2020 initiative that focuses on ways in which legal organizations must adapt to thrive in the future. We enlisted three of your ILTA peers to share their thoughts on improvements to make today for a better tomorrow, and they shared visions of the future. You can read the article that includes all three perspectives in the Summer 2015 edition of Peer to Peer. Here is our interview with Toby Brown, Chief Practice Officer at Akin, Gump, Strauss, Hauer & Feld, L.L.P.