Grow My Salon Business Podcast

Most of us, myself included, will have someone in our lives who has been directly impacted by breast cancer. Because October is Breast Cancer Awareness Month, I have devoted this episode to talking about the disease that one in seven women develop during the course of their lives. The salon industry is predominantly female-led, and due to the nature of the work, hairdressers are often given access to the most personal details of their clients' lives. Today’s guest is Nicky Elkington, who is both a hairdresser and a survivor of breast cancer. Today, she is here to talk about her experience of surviving breast cancer. In today’s podcast, we will discuss: - How Nicky dealt with the initial impact of finding out she had breast cancer - The treatments she underwent - Dealing with hair loss… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/212/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

In a salon, your productivity is measured by your ‘output’, things like your total sales, total number of new clients, and total pre-booking percentages. Your output is determined by your input, things like your total number of follow-up calls, number of social media posts, and number of training events hosted. In this week’s short episode, I talk about how if you want to change the output, start by focusing on the input! In this Episode: [01:09] Factors that need to be taken into consideration during a colour consultation.[02:19] The importance of knowing your numbers as a salon owner.[03:36] Examples of output numbers.[03:57] Examples of input numbers.[05:16] How to improve your salon’s output numbers.[06:10] The approach I adopted to measure and enhance productivity in my salons.[07:06] Why it is essential to set expectations for your team.[08:08] My challenge to you for this week.[09:08] Courses that will help you take your business to the next level. Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Until next time! Antony Links and Resources: Grow My Salon Business Website | Facebook | Instagram | TikTok | The Management Course | The Salon Management Checklist

Online education has grown exponentially over the last few years, and online education in the hairdressing space is no exception. This is one episode in a series of podcasts that will focus on the various forms of online education in the world of hairdressing. My guest on today's podcast is Dublin-based Paul Davey, a hairdresser, salon owner, and the founder of Hairdressing Live, one of the first online education platforms to make a real impact in the space. In today’s podcast, we will discuss: - What exactly Hairdressing Live is - What makes it different from other online platforms - What Paul sees as the future of education… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/210/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Hairdressing is often seen as a young person’s industry; my guess would be that the average person working in the industry is probably in their late 20s. Although on the one hand, that’s a negative thing because it’s reflective of the high turnover rates of staff who choose to move into other industries, it also means that those who stay in the industry are constantly being exposed to new ideas, new ways of thinking, and new ways of looking at the world. The secret to a successful long-term career in the hairdressing industry is having the ambition, foresight, and courage to continually evolve and reinvent oneself and one’s business. My guest on today’s podcast is a person who epitomises these characteristics: Sam Brocato from the New York-based salon bearing his name. In today’s podcast, we will discuss: ● The pros and cons of being in the salon industry today ● How technology has impacted Sam’s ever-evolving business ● The changes in salon business models and product distribution… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/209/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Across the world, financial management is typically the single biggest area that salon owners struggle with. When asked financial questions about their business, in many cases, their answer is a mixture of “I get my accountant or bookkeeper to look after that stuff,” or, “I get my wife or husband or partner to manage all that.” And that's where the problem starts. The game of business is primarily a numbers game, and you can’t play the game if you don’t understand what the numbers are telling you! If you own a business, it’s your responsibility to get control of the numbers so that you can run it effectively. It’s not the responsibility of your accountant, bookkeeper, or anyone else to do that for you. This episode was inspired by a question that was asked in the Grow My Salon Business Money Course, and it demonstrates how the depth of a seemingly simple financial concept can only be discovered when you know the right questions to ask! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/208/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

I’ve often talked about the endless opportunities available within the hairdressing industry for those who are ambitious and prepared to do the work. For some people, it’s all about building up an excellent clientele behind the chair. For others, it might lead to opening a salon of their own. Then there are those who pursue the education route, and occasionally, you come across someone who does it all! My guest on today's podcast is San Diego-based hairdresser Travis Parker, who has experience working in multiple areas of the industry, from being a behind-the-chair stylist to a salon owner to an educator and online course creator. Throughout his journey, he has always embraced technology and the progression that it facilitates. In today’s podcast, we will discuss: ● Technical and creative online education ● Haircutting now and in the future ● The importance of using technology to teach and learn… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/207/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

The fact that you are reading this means that you are probably working in the hairdressing industry, and in all likelihood, you are also a business owner or an aspiring business owner. As a business owner, the financial health of your business is your biggest responsibility, and one of the most important business relationships you will have is the relationship with your accountant. My guest on today's podcast is April McDaniel from accountancy firm Kopsa Otte based in the United States. April’s accounting niche is the hairdressing sector, and the information she shares today will be invaluable in helping you get on top of your finances! Although about half of my regular listeners are based in the US, we regularly get listeners now in more than 80 countries every week, so today, we are very consciously going to cover all things relating to money and accountancy in a way that’s relevant no matter where in the world you are based. In today’s podcast, we will discuss: - What salon owners should look for when finding an accountant. - How involved salon owners should be in their business accounts. - The single biggest mistake salon owners make when it comes to financial management. For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/206/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

“I have been in business now for ten years, and as a salon owner, I seem to work harder now than I ever have, but by the time I pay my team and the business overhead, there is never the profit left in the business that I had imagined!” Does this sound familiar? Just because you are talented with a tint brush, a pair of scissors, and a blow dryer doesn’t mean you are automatically going to be able to run a successful salon business. But don’t despair; just like you learned how to be a brilliant hairdresser, you can learn to be a brilliant business owner too. A lack of “business savvy” is one of the main reasons that so many salons don’t succeed, and so in today’s episode, I’m going to share with you the six most important elements to focus on to ensure that yours doesn’t become one of the unlucky ones. From setting budgets to managing revenue projections and lots more, tune in today to get a better understanding of how you can achieve your financial goals as a salon owner! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/205/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

“The emotional response is what makes hairdressing so joyful.” Artificial intelligence is changing the world we live in right in front of our eyes. The impact of it can’t be overestimated, and whether you like it or not, you can’t put the genie back in the bottle. So we need to learn about it, understand it, and, more importantly, figure out how to use it to improve our lives and our businesses. Just as importantly, we need to hold onto and celebrate the human touch, soulful connections, and creativity that set us apart from AI. Because, after all, we are in the people business! In today's episode, Vivienne Mackinder and I discuss the impacts that AI is having on the hairdressing industry and why inherently human characteristics are irreplaceable! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/204/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

At one end of the salon spectrum, you have budget or value salons. At the other end, you have premium or luxury brands. They all serve a purpose, and they all attract a clientele and a team that represents what the business offers. In a city like London, the luxury end of the market is very competitive, and brands regularly come and go. But occasionally, you come across a business that stands the test of time. The Michael Van Clarke salon in Marylebone is an example of a luxury salon that, after 35 years in business, is going stronger than ever! My guest on today's podcast is the founder of this iconic luxury brand, Michael Van Clarke. In today’s podcast, we will discuss: - What it takes to create a luxury brand - The Michael Van Clarke limited liability partnership model - The importance of training your team… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/203/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

As every salon owner knows, the employee costs in any salon are always the single biggest overhead. Over the past few years, the cost of living has been consistently rising in all parts of the world, and this is putting pressure on salon owners to increase their wages. Balancing combined employee costs so that your business can retain talent while still making a profit is a challenging task! In response to a listener's question, this episode focuses on how to determine what you should be paying your front-of-house staff. All team members in a salon are important (and should be treated as such), but at the end of the day, a person’s salary should be directly correlated with the amount of value they are adding to the business! In this Episode: [01:21] The question that inspired today’s episode.[01:40] Every salon’s biggest overhead.[03:26] The challenge of balancing combined employee costs in your salon.[04:16] How value should influence wages.[05:55] Different titles that are given to front-of-house staff.[06:51] Varying degrees of responsibility given to front-of-house staff.[09:41] Why titles matter.[11:04] A key factor that should determine front-of-house staff wages.[12:48] Examples of how front-of-house staff value can be measured.[13:52] Different ways to financially reward front-of-house staff.[15:05] The risk you take by not increasing wages.[17:40] The decisions you need to make before deciding on your front-of-house staff wages.[18:28] Invaluable resources available on our website! Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast.I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Until next time! Antony Links and Resources: Grow My Salon Business Website | Facebook | Instagram | TikTok | Grow 2: Management | Grow 3: Team

Despite the changes in the social media landscape, using Instagram effectively is still one of the most important tools to help you grow your salon business! My guest on today's podcast is Vivienne Johns, a UK-based Instagram expert. At this point in time, being competent (at least) in using this social media channel (alongside the others) is a skill that you can’t afford to ignore. On her own admission, Vivienne was late to embrace Instagram, but she has certainly made up for lost time and has established herself as a very relatable educator in a fast-moving space. In today’s podcast, we will discuss: - The ever-changing social media landscape - How people are consuming content today - How to manage and set guidelines around your salon's social And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/201/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is.Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

The words' icon' and 'legend' are totally overused in the hairdressing industry, and the problem that it creates is that when you really do meet someone regarded as a genuine icon or legend in the hairdressing industry, there are no superlatives left to aptly describe their status. Having said that, today's guest would never call himself an 'icon' or a 'legend,' and it's that humility combined with decades at the top creatively that has earned him the respect of hairdressers everywhere.My guest on today's podcast is Mr Trevor Sorbie MBE. Trevor started his career working in his father's barbershop in Paisley, Scotland. He went on to become one of the biggest names in the world of hairdressing, and along the way, won 4 British Hairdresser Of the Year Awards, was awarded a Doctorate from a Scottish University and was made a Member of the British Empire from her Majesty the Queen…In today's podcast, we will discuss: - The importance of nurturing creativity- The art of being a great on-stage presenter- The wisdom that comes with age…And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/200/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Artificial Intelligence (AI) has been with us for a while, but this year it has exploded into the general consciousness. Regardless of country or industry, it seems like everyone is talking about all the ways that AI will revolutionise the hairdressing business. But what impact will it have on the creative side of the industry? How will it change how we communicate, how we do consultations, and how we recommend home haircare? My guest on today's Podcast is Richard Kavanagh, who, amongst other things, is the founder of piiq Digital. I've asked Richard onto the show because I want to talk about AI and creativity, and as he has a foot in both camps, I think he’ll bring a broad perspective to the conversation. In today’s podcast, we will discuss:How AI can enhance creativityThe impact of AI on salon retailThe piiq smart mirror… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/199/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

I’ve always endeavoured to feature a wide range of guests from different countries, but more importantly I also try to cover a range of topics that reflect not just hairdressing and business, but life, and the highs and lows that come with being human because that is what makes us who we are. And who we are at a personal level impacts who we are at a professional level… I know, that like me, a lot of people listen to a podcast while they are walking their dogs. In fact, one of my favourite stories is of a coaching client of mine whose dog gets excited as soon as she hears the intro music of my podcast because the dog associates the music with ‘walk time’ and every dog loves their walk. And so that brings me to the topic of today's podcast because, at the time of recording, it’s only a couple of days since we unexpectedly lost ‘Kingsley’ a much loved member of our family, and it’s made me reflect on the importance of finding balance and time for every part of your life… For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/198 Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Today is the third in a series of episodes where I am talking to hairstylists who are extraordinarily productive in the salon. The average American hairstylist probably generates between $80-$100k a year behind the chair in total sales, so when you meet someone doing three to five times that, they are obviously doing something special. Brandon Darragh, who has worked at Van Michael Salon since the age of 19, generates in excess of $375,000 a year behind the chair and only works a 4-day week! I’m sure you’re as curious as I am about how he does it. In today’s podcast, we’ll discuss: - The characteristics of a successful hairdresser - How to retain talent in your salon - How to make a 4-day week work for you… And lots more!For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/197/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

This year will be remembered for many things, including as being the time when Artificial Intelligence (A.I.) exploded into the mainstream of society. A.I. has been with us for a number of years in a supporting role through things like social media algorithms, dating apps, Siri, Alexa, Google Maps, and Netflix. But it’s ChatGPT that has really got everyone talking, and people are experiencing excitement and terror in equal measures about what this really means for humanity… My guest on today's podcast is my good friend Gordon Miller, and today we are going to have a conversation about the impact that ChatGPT is having (and is likely going to have in the future) on the hairdressing industry and beyond. In today’s podcast, we will discuss: How AI can be used in the hairdressing industry Who or what might it make redundant How to dip a toe in the water if you haven’t already… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/196/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! [Text Wrapping Break] They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! [Text Wrapping Break] Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support![Text Wrapping Break] And finally, don’t forget to subscribe to the show to get automatic updates.[Text Wrapping Break] Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

If you’re ambitious and hardworking, the salon industry is full of incredible career opportunities. For some people, opening an independent salon is the ultimate goal, while others may prefer the supportive structure that comes with being part of a bigger business and opt to go the franchise route. Being part of a franchise business definitely offers many advantages that a smaller independent salon cannot. In today’s episode, Michael Tough, who owns three out of the 56 salons within the Headmasters salon group in the UK, joins us to discuss: How the franchise business model worksThe opportunities that a franchise business presentsSome of the keys to expansion… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/195/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

As Daniel Di Iorio has learned through the process of opening a new salon, life doesn’t always play out exactly the way we expect it to! In my last conversation with Daniel, which took place in February 2023 (Episode 179), he shared his plans to relocate. In this episode, we do a deep dive into the aspects of the relocation that haven’t gone to plan and the valuable lessons that he has learned throughout the journey! In the episode, we discuss:The importance of letting go of the things you can’t controlWhy we should always expect the unexpectedThe value in always being open to hiring…And more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/194/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review”, and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Which of the five business stages are you and your salon business currently in? What is the vision that you have for your business? And what is currently holding you back from making it a reality? Building and running a business is a journey, and like all journeys, it will be filled with challenges (and hopefully triumphs). Unfortunately, many businesses fail before they even really get going; don’t let yours be one of them! There are five clear stages in the game of building a business, and in this episode, I run through what it takes to successfully get through each of them and make it to the next. For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/193/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

There is no doubt that the salon industry (and the world as a whole) has changed since the COVID-19 pandemic. Today’s guest, Virginia Meyer, has demonstrated that as scary as change can be, it can also be the best thing for your business! Virginia is the co-founder, along with David Adams, of the Fourteen Jay salon in downtown New York. She has more than 40 years of experience in the product and education spheres of the salon industry and is passionate about helping hairdressers and salon owners reach their full potential. Her business is an example of one that has thrived in the wake of the pandemic because of her willingness to embrace change, continuously work on her leadership skills, and adapt to the desires of her employees and her clients. In this episode, we discuss: How to make good business decisionsThe importance of developing a strong salon cultureKeys to recruiting and retaining talent in a post-COVID world… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/192/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!And finally, don’t forget to subscribe to the show to get automatic updates.Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Jen LeBlanc is the Operations Manager and Director of Marketing at Salon Rootz (a commission-based salon) and Endz Salon Studios (a salon suite space), both based in the same plaza in Medina, Ohio. The ‘Rootz to Endz’ business model is proof that salon owners can embrace the salon suite trend while still holding onto more traditional ideas of what a salon is. Some people are going to always want to be part of a team, others will want to start in a team and then move into their own space, and some may bounce back and forth. The ‘Rootz to Endz’ business model caters to them all! In today’s podcast, we discuss: - Combining both an employee business model and a salon suite business model - The benefits of having your own e-commerce platform - What successful marketing and operations look like… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/191/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

A universal challenge experienced by salon owners is recruiting and retaining talented team members. And because hiring great people is the most effective way to drive revenue, this is a challenge that deserves attention. My guest on today's podcast is Stefanie Fox, hair colourist, MBA graduate, and the founder of Talent Match, a team-building agency focused specifically on helping beauty industry businesses recruit and retain talent! Her debut on the show is one of our most downloaded episodes, and today she is back in the hot seat to share more of her wisdom. In today’s podcast, we will discuss: Trends that have taken place in the salon industry in recent yearsWhat has been happening in the world of recruitment in this post-pandemic world What salon owners everywhere need to be doing to attract, inspire and motivate today’s workforce And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/190/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

As many of you may know, my hairdressing background started with a 10-year stint at the Vidal Sassoon salons and schools in London before I went off to do my own thing. Whether you worked at Sassoon or not, most hairdressers are interested in how the brand has evolved during its 65-year journey (which is a major feat in itself!). Vidal Sassoon changed the way the world looks at and works with hair. But every bit as important as that fact is that he showed that being open to adapting to change is essential if you want to survive, not just in hairdressing but in any business. Over the last few years, the Sassoon brand has continued to evolve, and they recently announced that some big and exciting developments are going to be taking place in the company. My guest on today’s podcast is my good friend and former colleague Mark Hayes, who is the International Creative Director at Sassoon, and he is going to tell us all about the next stage in the evolution of the Sassoon brand. For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/189/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

As a hairdresser, you will be familiar with the numbers on a tube of colour or a bottle of peroxide, but if you don’t understand key performance indicators or profit margin percentages, you are doing yourself and your business a major disservice! Hairdressers are known to be good at building relationships and thinking creatively, but within the industry, there is recognition that when it comes to ‘financial management,’ it’s often our weak spot. This is a generalization, but unfortunately, there is no doubt that it is a big part of the reason why so many salons don’t survive. This episode explains the importance of knowing your numbers if you want to create a thriving, sustainable salon business (and where you can go to get this financial education!) For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/188/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Any career path has a beginning, a middle and an end. For some people, that entire journey is a brief couple of years, and for almost everyone, there is a peak and then a gradual decline in passion, creativity and relevance. But every so often, someone comes along whose career continues to evolve on an upward trajectory that spans a lifetime and influences many generations of hairdressers. Today's guest is long hair expert Sharon Blain, and she is one such person. For almost 60 years, Sharon's career has thrived, but 2023 is the year of her 'final world tour.' This year, for the last time, she will visit various cities across five continents to do what she does better than anyone: educate and inspire another generation of hairdressers in the art of dressing long hair! So, if you haven't had the opportunity to attend one of Sharon's boot camps, now is probably your last chance. But whether you attend one or not, I hope you enjoy this very special episode I recorded eight years ago with a very special member of the hairdressing industry. In this episode, we discuss: The importance of continuous education.The success that Sharon has achieved through her digital-focused marketing approach.The value in setting goals for yourself and embracing change. And lots more!For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/187/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

I am often asked how salons should go about removing the front desk and what the potential challenges are that might come with it.Without a doubt, the idea of a desk-less salon appeals to a lot of people and to varying degrees, they implement it. Salons that remove the front desk are creating a different client experience. Removing the front desk automates and streamlines the salon operations, and any problems that it might create are easily solved with technology. My guest on today's Podcast is the Operations Manager and Director of Marketing at Salon Rootz salon in Medina, Ohio, and she is a ‘desk-free evangelist!’ In this episode, we discuss:Reassessing salon operations in a post covid world Removing the front desk and the challenges and opportunities that come with it Virtual check-in for salons Creating a contactless salon experience Chairside checkout Closing on Fridays And lots more…For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/186 Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

When you buy an existing salon business, there will inevitably be things you want to (and possibly need to) change. Sometimes everything goes well, and the transition is a huge success for the new owner, the employees, and the clients. However, just because the salon business model is simple doesn’t mean a salon is a simple business to run, and taking over an existing salon can also end in tears, financial losses, and half of the team walking out. Nobody wants the latter experience, so tune in to this episode to hear what you can do to limit the risks of buying a business and make the experience a positive one for everybody involved. For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/185/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!And finally, don’t forget to subscribe to the show to get automatic updates.Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

When Nicole Kidman describes you as the best hairdresser in the world, it is safe to say you’ve mastered your craft!Kerry Warn is the man behind the iconic hairstyles seen in movies like Eyes Wide Shut, The Stepford Wives, The Great Gatsby, Bewitched, Mrs America, Grace of Monaco, and Bladerunner…(to name a few) And you would have seen his work on the world's biggest fashion catwalks… And on the cover of leading fashion magazines … Today's podcast is an interview that was done in 2015, but Kerry is still very much active today. What stood out most when talking to him eight years ago was his humility, his charm, and his insights into fashion and hair and beauty. He has a depth of knowledge that is extremely rare. Kerry's journey is one of commitment, dedication, and passion that I know you will be inspired by, so tune in to hear what it takes to become a true hairdressing master! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/184 Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

It turns out that producing over half a million dollars behind the chair annually is not about being a celebrity stylist, a fashion week backstage superstar, or having a huge social media following. Today is the first in a series of three episodes over the coming weeks where I will be talking to hairstylists who make extraordinarily high revenue figures behind the chair about what it does take! My guest on today's podcast is Denise Deering from JUUT SalonSpa in Palo Alto. In her 28 years behind the chair, Denise has never needed to take a sick day, and she is still wholeheartedly passionate about what she does. In today’s podcast, we will discuss: The key to making extraordinary figures working behind the chairHow long it takes to build up a columnAvoiding burnoutFinding balance And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/183/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Change is a theme that has been coming through strongly in the interviews that I have been having on the show. Even though we are in the ‘business of change’ (i.e. we change the appearance of those who sit in our chairs), the salon industry is often slow to embrace things like changing attitudes, technology, or business models. In business and life, I firmly believe that change is not only good for your business but also essential for keeping you inspired and motivated. But I am just as firm in my belief that some foundational elements don’t ever need to change. So, tune in for an episode where I share my thoughts on implementing change while being careful not to throw out the good with the bad! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/182/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

My guest on today’s Podcast is Toronto-based hairdresser Kristin Rankin, a salon owner at Fox & Jane and the founder of the Dresscode Project. The salon industry is traditionally very gendered, and the Dresscode Project aims to create gender-affirming spaces through training and educating people working in the industry to give people haircuts that make them look the way they feel! In today’s podcast, we will discuss:What exactly the Dresscode Project does, and the impact it is having The concept of suitability Salon pricing… And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/181/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

These days we hear a lot about the changing culture in salons and the changing needs and expectations of today's workforce. In order to stay relevant in the salon industry today, salon owners need to be open to cultural progression. Tom White, the founder of Melbourne-based salon, Same Same But Different, is a salon owner with an interesting, new-age take on what creating a modern salon culture is all about. The four foundational pillars of Same Same But Different are diversity, community, creativity, and honesty, and Tom’s approach is all about simplifying the salon experience and creating something special not just for the guests but for the hairdressers too! In today’s podcast, we discuss: Brand pillarsFlexible working hoursMotivationProfit marginsSalon retail And lots more!For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/180/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews”, tap to rate with 5 stars and “Write a Review”, and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Being in business is a journey, and like all journeys, no matter how prepared you think you are, there will always be unanticipated surprises along the way. Sometimes the surprises are that good things happen, so things work out better than you expected. Other times, there are surprises that are less than ideal, and as a business owner, you have to deal with the fallout that comes with them. Either way, it’s important to be willing to compromise and accept that you may need to pivot more than once! My guest on today’s episode is Australian Hairdresser Daniel Di Iorio, who has been in business for 11 years but is now relocating and opening a new salon. This episode is part 1 of a series of episodes in which we will follow his journey, highs, lows, and all!In today’s podcast, we discuss: · Budgets· Interior design· Rebranding· Staffing And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/179/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!And finally, don’t forget to subscribe to the show to get automatic updates.Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

If you stopped ten hairdressers in the street and asked them what marketing is, you would probably get ten different answers. I’m going to guess and say that a big percentage of them would say that marketing is advertising. And a big percentage of people these days would talk about marketing as being social media. The majority would also probably say that marketing is about getting ‘New Clients’ into the salon, and perhaps that’s where the problem starts. Because although they are not wrong, marketing is about so much more than that.In today’s podcast, I talk about what the purpose of marketing really is. For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/178 Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!And finally, don’t forget to subscribe to the show to get automatic updates.Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Many media representatives have multipurpose roles as both publishers of magazines and facilitators of awards and various industry events. This gives them interesting insights into what’s going on in the world of hair and beauty.This is the third and final episode in a series of podcasts in which I talk to people who represent the trade media. In the previous two episodes, my guests provided us with a north American and an Australian perspective. Today I am speaking with Jayne Lewis-Orr to get a UK perspective. Jayne is the Executive Director of the Professional Beauty Group in the UK, which, amongst other things, publishes The Hairdressers Journal, facilitates Salon International, and hosts the British Hairdressing Awards. In today’s podcast, we discuss:How the role of the hair and beauty media has evolved over the last few yearsThe impact that the internet and social media have had on traditional print mediaHow Jayne sees the future of industry events and awards…And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/177/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! And finally, don’t forget to subscribe to the show to get automatic updates. Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

I think it’s fair to say that in today’s workplace, there is a lot of talk about what exactly modern salon culture is. As a salon owner, how do you find the balance between offering more flexibility to your team, meeting clients’ expectations, and running a profitable business?I often talk about the theory of that, but there’s nothing better than talking to someone who is actually doing it. My guest on today’s podcast is Pedro Inchenko, who, along with his best friend and business partner Jonny Orthona, started the Ena Salon in London’s Covent Garden as well as the off-shoot education brand, Allilon Education.In today’s podcast, we will discuss:What it takes to create a modern salon culture The importance of remaining curious The need for flexibility in a modern salon environmentAnd lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/176/Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!And finally, don’t forget to subscribe to the show to get automatic updates.Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

Many media representatives have multipurpose roles as publishers of magazines as well as facilitators of awards and various industry events. Therefore, they usually have interesting insights into what's going on in the world of hair and beauty. This episode is the second in a series of podcasts in which I am talking to people representing the trade media. In the first episode of the series, I spoke with Stacey Soble from Salon Today to get a North American perspective. On today's episode, my guest is Linda Woodhead. Linda is the founder and owner of the Mocha Group, a multi-layered media company and publisher of magazines in the Australian hair, beauty, and barbering space. In today's podcast, we discuss: How the role of the hair and beauty media has evolved over the last few years The impact that the internet and social media have had on traditional print media The trends around recruitment The changes in industry events…And lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/175/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!And finally, don’t forget to subscribe to the show to get automatic updates.Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness

Most salon owners want more!They want more team members.They want more productivity from the team. They want more consistency in standards.They want more time for themselves away from the business.And they want more profit in their business.There is nothing wrong with salon owners wanting all of these things and more!And all of this is possible. But it involves work, commitment, and an investment of your time and money. Now isn't the time to cross your fingers and rely on 'hope' as a reliable business-building strategy.Now is the time to get proactive and transform your business by finally getting on top of the 'Management' side of creating a successful salon. In today's podcast, I talk you through: How to develop a vision for your business.Why you need to define a culture that reflects your values.How to build a business that is not a part of you but apart from you.How to develop yourself as a leader and manager.And lots more!Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Links and Resources:Grow My Salon Business Website | Facebook | InstagramTo find out more about the Salon Management Course, visit https://growmysalonbusiness.com/course/management/Download a FREE Management Checklist here: https://growmysalonbusiness.com/management-checklist

There are many people with a vested interest in the hairdressing industry, the obvious ones being the clients, and the stylists and colourists that are behind the chair; then there are also the salon and school owners, the educators and all the people that are behind the product brands… And then there are the ‘trade media’, and they are involved in many parts of the industry, with the obvious one traditionally being publishing magazines, but these days they are also heavily involved across all the digital platforms, as well as events, awards, trade shows and education as well as many other areas of the industry… My guest on today's Podcast is Stacey Soble; she is the Director of Brand Content Strategy for Salon Today Magazine, where she has held numerous roles over the last 26 years.In today’s podcast, we discuss:How the role of the hair and beauty media has evolved over the last few yearsThe impact that the internet and social media have had on traditional mediaThe trends around recruitment, marketing and…the changes in industry eventsAnd lots more! For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/173/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!And finally, don’t forget to subscribe to the show to get automatic updates.Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

I get an enormous amount of enjoyment from all of my guests on the podcast… And, I also learn a lot from them too…The best way to learn is to ask questions. …And to be prepared to question your own beliefs and attitudes.To be vulnerable, to listen, to be open, honest, tolerant, and to be prepared to broaden your own perspective… And above all, to be receptive to change. This year, in particular, an area that I (and many others) have learnt more about, is the issues around race. And as hairdressers, the direct impact that has in terms of the training we get, the products we use, …and the services we offer, particularly around textured hair.On today’s podcast, my guest is the wonderful Mahogany Plautz, and amongst the many hats she wears is that of hairdresser, former suite owner, and a self-titled ‘Hair Historian and Activist’ and an educator for John Paul Mitchell Systems…This episode was originally done as part of a series of live video recordings for Paul Mitchell, but I decided to repurpose it for the podcast as it is a great conversation.Originally it went out on Facebook and Youtube and so if you’d rather watch the video, just head on over to my YouTube channel @ Grow My salon Business and watch it there. For full show notes, links and resources mentioned visit: https://growmysalonbusiness.com/podcast/172/ Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!And finally, don’t forget to subscribe to the show to get automatic updates.Got a question you want answered on the podcast? DM me your question over on Instagram or just come on over to connect at: https://www.instagram.com/growmysalonbusiness/

A hairdressing career can take you to many places and enable you to meet many people from all walks of life. Many of us are drawn into the industry because of the fashion and creative aspects that a hairdressing career presents. But, there are some who use their skill with scissors and comb to give back to society in another way. My guest today is one such person. Stewart Roberts is the founder of Haircuts 4 Homeless, a registered charity in the UK and Ireland that has grown into an army of over 600 volunteers working through 80 outlets. To date, they have given over 50,000 haircuts to the homeless.As Stewart says, “It’s not a job; it’s a calling.”Stewart was awarded an MBE [Member of the British Empire] from Princess Anne in recognition of his work with the homeless, and personally, I can't think of anyone more deserving. If you want to learn more about what Stewart does and how you can support him, visit haircuts4Homeless.com. In this Episode:[03:01] Stewart shares why losing his salon was a blessing in disguise. [06:40] The personal journey that inspired Stewart to found Haircuts 4 Homeless and how the concept has evolved over time. [11:39] Stewart shares the final straw that drove him to get help for his alcohol and drug addiction. [16:49] How hairdressing has the power to break down barriers.[20:19] The mindset shift that is required when cutting the hair of homeless people.[23:21] Stories of people who have had their lives transformed through Haircuts 4 Homeless.[28:50] How the National Lottery changed the trajectory of Stewart’s life.[32:18] A look behind the scenes of the running of Haircuts 4 Homeless.[35:42] The process of creating the coffee table book, Hear Me, See Me. [38:09] Examples of the stories you will hear on Stewart’s podcast, “Hear Me, See Me”. [41:10] Stewart explains how his podcast came into being (and the episode that has had the biggest impact on him).[49:28] Stewart's biggest strength, what motivates him, and the biggest lesson he has learned in his life. Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews,” tap to rate with 5 stars, and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Special thanks to Stewart for sharing his insights with me for this week’s episode. Until next time! Antony Links and Resources:Grow My Salon Business Website | Facebook | Instagram | TikTok Haircuts 4 HomelessWebsite | Facebook | Twitter | Instagram Hear Me, See MePodcast | Twitter | Instagram | Facebook Stewart RobertsInstagram | LinkedIn | Twitter | Facebook | Episode with Brother Kevin Capuchin Day Centre for Homeless People Website

As I often say, “this industry is all about change.”In reality, every industry is about change, and the salon business is certainly not immune to the changing forces of technology, consumer trends, and generational changes. Today's podcast is specifically focused on changes in the professional salon retail model. My guest on today's Podcast is Randy Cotten, the President and GM of SalonInteractive. At the moment, SalonInteractive is only US based, but no matter where you live in the world, you will want to listen to this episode as I firmly believe that Salon Interactive will play a big role in the salon retail model of the future… In this Episode:[03:38] Randy shares an overview of his educational and professional journey to date.[05:51] What Randy’s company, SalonInteractive, does and how it benefits hairdressers. [09:02] How SalonInteractive differs from other affiliate-linking sites (like Amazon, for example). [12:29] The founding story of SalonInteractive. [14:50] A more in-depth explanation of what SalonInteractive does. [17:25] The impact that the COVID-19 pandemic had on SalonInteractive. [23:40] How consumer behavior patterns have changed over the past 10 years. [25:25] How the SalonInteractive business model works. [27:48] SalonInteractive from the perspective of the consumer. [33:00] Some of the key features of SalonInteractive.[37:19] Different approaches that SalonInteractive clients use for their online stores.[40:18] Factors that drive success on the SalonInteractive platform. [43:25] The overall goal of SalonInteractive, and the number of products they currently have on their site.[46:39] How SalonInteractive enriches the relationship between brands and manufacturers. [53:00] Delving into the numbers. Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Special thanks to Randy for sharing his insights with me for this week’s episode. Until next time! Antony Links and Resources:Grow My Salon Business Website | Facebook | Instagram | TikTok SalonInteractiveWebsite | LinkedIn | Instagram | Facebook | Pinterest | YouTube Randy CottenLinkedIn

Over the last few days, I’ve released three short videos (each less than 20 minutes) about creating a productive and profitable salon culture, and I’ve repurposed that video content for this podcast episode. Working in the salon industry is an exciting journey that can be broken down into three broad stages, each of which comes with its own problems and its own solutions. Getting the doors of your business open is just the first step, and it’s so important to be prepared for what comes next! Whether you are just starting out with your first salon or you’ve been in business for a while, this episode is full of insights from my experience in the salon industry that will be useful for any stage of your journey! In this Episode:[03:17] Stage one: opening a business. [04:11] My first experience of opening a salon. [05:39] The day that signalled a turning point in my business. [09:13] One of the most important roles of a business leader. [10:38] Why the commonly held “build it and they will come” belief is false. [12:57] Stage two: building a sustainable business[15:13] The key factor that separates successful people from unsuccessful ones.[15:37] A story that highlights the importance of paying attention to the finer details.[18:25] The four categories of hairstylists that can be found in most salons. [20:32] What it takes to be a Super Stylist. [22:55] Stage three: building a scalable business. [25:11] The 6 Key Performance Indicators that you should be focusing on to maximize productivity in your salon.[27:57] An example of how you can transform your business by changing your mindset. [29:40] The biggest challenge that salons across the world are facing today and advice for how to overcome it. [36:26] How to make your next year better than the last! Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Until next time! Antony Links and Resources:Grow My Salon Business Free 3-part video series - www.growmysalonbusiness.com/threevideosAn Invitation to Super Stylist - www.growmysalonbusiness.com/ssinviteWebsite | Facebook | Instagram | TikTok |

We often hear about how much the hairdressing industry is changing as if it’s the only one. But the truth is that every industry is changing! For example, just think of the impact that Spotify and other streaming services have had on the music industry.Or the impact that social media has had on advertising and magazines. Or the impact that Airbnb has had on the hotel sector.Or the impact that Netflix has had on the TV and entertainment business. Or the impact that Uber has had on the taxi industry. Maybe the rate of change has sped up a little, but don’t go thinking that eventually things will get back to “normal.” Instead, we all need to embrace change and look for the opportunities in front of us. My guest on today's podcast is Andrew Finkelstein, who has witnessed a lot of change in his lifetime. Andrew isn’t a hairdresser himself but comes from the famous Finkelstein hairdressing dynasty. He currently resides in New York and works as an author, speaker, and coach.In today’s podcast, we will discuss:Glemby International: the family businessesHigh-performance coachingThe changes that the industry is undergoing, from new technology to new routes to market for retail and evolving business models…And more! In this Episode:[03:07] Andrew shares an overview of his professional life.[06:21] The size and scope of Glemby International at its peak. [07:18] Glemby International’s rise and fall. [13:47] Why the majority of Glemby International’s many salons were situated in department stores. [16:56] Andrew’s thoughts on what it takes to run a successful, sustainable family business. [19:57] The influential role that Michael Gerber (author of The E Myth) has played in Andrew’s life.[23:26] Why Andrew focuses his coaching efforts on hairdressers and salon owners.[24:31] Andrew shares what he believes to be the main factor that prevents people from achieving their goals. [28:31] What the high-performance approach to coaching looks like in practice. [32:16] Three keys to thriving in the salon industry. [37:55] Why, as a salon owner, you should be paying attention to the retail side of the industry. [43:34] How Andrew feels about the evolution of salon business models. [46:13] What it takes to be a good leader. [49:27] Why the salon industry has and will continue to stand the test of time and all the changes that come with it. Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Special thanks to Andrew for sharing his insights with me for this week’s episode. Until next time! Antony Links and Resources:Grow My Salon Business Website | Facebook | Instagram | TikTok Andrew Finkelstein A-Game Mastery CoachingWebsite | Email The EMythWebsite | Book

Sometimes I find myself searching for words to aptly describe the achievements and status of someone who is way ahead of the pack. My guest on today's episode is one such person, and I’m going to describe him as a ‘hairdressing genius.’Sam McKnight is a session stylist with a list of eye-watering achievements, including having worked with every supermodel you can name, as well as celebrities, movie stars, royalty, photographers, magazines, and fashion designers, over the last 40 years.He has so many Vogue covers to his credit that he’s lost count (well over 250!) He’s won awards, had exhibitions, published his own book, and been a contributing editor to British Vogue.Sam is currently a judge on the UK reality TV show, ‘The Big Blow Out’ (which is sponsored by Paul Mitchell), and on top of all that, Sam is the founder of his own product range, simply called “Hair by Sam McKnight.”So, in today's podcast, we just talk about being Sam McKnight… In this Episode:[04:04] The transition point in Sam’s life that is marked by his book, Hair By Sam McKnight.[09:47] Sam explains what motivated him to become a session stylist at a time when most hairdressers were focused on cutting hair. [14:46] The person who influenced Sam in the early years of his career. [16:33] Value that lies in building and maintaining good relationships with people in the industry. [19:38] Characteristics and situations that Sam is repelled by.[23:06] The balance between intimacy and distance that is required of a hairdresser.[26:21] A trait that Sam believes has been key to his success. [27:29] Some of the catalytic moments that signaled a step-up in Sam’s career. [29:38] The combination of factors that turn a model into a worldwide phenomenon.[32:24] Dynamism that defines the modern hairdressing industry.[34:51] The genius of Karl Lagerfeld.[37:27] The power that lies in being a hairstylist. [42:13] How Sam became involved in the reality TV show, The Big Blow Out, and an overview of the concept behind the show. [46:53] Sam’s experience of creating his haircare brand, and the elements that make his products stand out. [52:22] What Sam thinks hairdressers should do to stay relevant in the industry as it evolves. [59:19] Sam’s biggest strength, the most important life lesson he has learned, and what he wishes he was better at. Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Special thanks to Sam for sharing his insights with me for this week’s episode. Until next time! Antony Links and Resources:Grow My Salon Business Website | Facebook | Instagram | TikTok Sam McKnightWebsite | Instagram | Instagram [Personal] | Facebook | Twitter | Book

My guest today, Nina Kovner, is someone who I have been wanting to speak with for the last couple of years. I think Nina has a valuable message to share with the world. So, I’m so glad we finally made it happen! Amongst many things, Nina is a fellow podcaster and passionate advocate for mental health awareness as well as being a salon business coach and the context creator for Passion Squared. Nina has a vast amount of experience in the hairdressing industry and brings an honesty and thought provoking authenticity to every conversation.In today’s podcast, we will discuss:The importance of taking care of your mental healthSocial media and mental healthHow Gen Z prioritize mental health What leadership really is…And lots more! In this Episode:[03:34] An overview of Nina’s life story and their greatest passion. [06:06] Nina opens up about their own mental health struggles. [07:34] The power of “being where your feet are” and practicing gratitude. [14:53] Factors that led Nina to a catastrophic meltdown, how they recovered, and what they learned from this experience. [22:23] Nina’s advice for protecting your mental health. [27:03] Why Nina believes that balance is a myth (and what we should strive for instead). [29:37] An example of what it looks like to put in healthy boundaries. [31:51] Generational differences in the approach to mental health. [36:33] Nina’s thoughts on the pros and cons of social media. [43:57] Passion, purpose, promise, and people; the importance of developing a brand story. [50:42] Nina’s thoughts on how to be a good leader. [55:18] How Nina thinks Gen Z is changing the salon industry for the better. [59:15] One of the most valuable lessons that Nina has learned throughout their life. Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Special thanks to Nina for sharing their insights with me for this week’s episode. Until next time! Antony Links and Resources:Grow My Salon Business Website | Facebook | Instagram | TikTok Nina KovnerInstagram | Twitter | LinkedIn | Facebook Passion SquaredWebsite | YouTube | Facebook | Podcast The Meadows of Wickenburg, ArizonaWebsite

If you want to build a business, you can’t do it alone. You and your business don’t exist in isolation, and despite how talented, adaptable and hardworking you are, even you can only do so much. Every business owner needs the help and support of other people with other specialist skill sets.If business growth is important to you, then building the right external team is just as important as building the right internal team. Your internal team are those people who work in the salon providing hair and beauty services. Your external team includes financial experts, legal advisors, coaches, and the like.Tune in today to hear about what your external team should consist of, and the importance of carefully considering the people you choose to fill these positions! In this Episode:[01:02] Why you can’t grow a business alone. [01:55] Examples of the kinds of specialists who may make up a salon owner’s external team. [05:37] The value of having an external team. [07:55] Why you should have an accountant on your external team from day one.[09:07] The value in having an accountant with “the heart of a teacher.”[10:21] Why I recommend having a bookkeeper (although you could probably do your bookkeeping yourself).[11:30] Examples of times when it will benefit you to have a good relationship with a legal professional. [12:21] The advantages of being a member of a professional organization. [13:46] Why it’s important to have branding and marketing specialists on your external team.[15:39] How a dedicated administrator will positively impact your growing business. Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Until next time! Antony Links and Resources:Grow My Salon Business Website | Facebook | Instagram | TikTok Books Grow 2 Management | Grow 3 Team

“Show me the data; a person without data is just another person with an opinion.” - W. Edwards DemingIn some areas of the hair and beauty sector, there is a lot of accurate data. But in other areas, there’s a lot of opinion and perception. And while I can be as guilty of that as anyone, it’s also important to separate fact from fiction. My guest on today's podcast is Gordon Miller, who always has a good overview of what’s happening in the hairdressing industry from a business perspective. Gordon has held many different roles throughout his career, and today he is the Chief Engagement Officer of Hairbrained (hairbrained.me).Although our conversation today is based primarily on trends and data from the United States, most of it has relevance no matter where in the world you are based.In today’s podcast, we will discuss:What the data says about how the industry is in a post covid worldThe current trends in evolving business modelsThe changes happening to the professional retail model…And lots more! In this Episode:[03:57] Gordon shares an overview of his career in the hairdressing industry. [10:24] The problem of “fake beauty news.”[11:45] What the data tells us about the current state of the hairdressing industry (you may be pleasantly surprised by the answer!).[14:48] Examples of the various niches that exist within the salon industry, and the importance of acknowledging the differences between them. [19:18] Staff turnover in the hairdressing industry, and how to deal with it better. [23:41] Surprising findings from the Professional Beauty Association’s fall 2021 report. [26:15] Data around the shift from salon to suite models in the post-COVID era. [31:36] How the mindset of employees in the salon industry differs from employees in other industries. [33:43] The approximate percentage of salons that reopened after the pandemic. [33:59] Gordon’s thoughts on why the suite model has gained traction in recent years although it has been around for a long time. [38:53] Trends that Gordon has noticed taking place in the blowdry bar and barber shop spaces. [44:56] The future of the salon industry through Gordon’s eyes.[52:00] The percentage of hairdressers who work less than 30 hours a week. [59:06] Comparing how different population groups have responded to changes that have taken place in the retail space since the pandemic, and what this likely means for salon retail. Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Special thanks to Gordon for sharing his insights with me for this week’s episode. Until next time! Antony Links and Resources:Grow My Salon Business Website | Facebook | Instagram HairbrainedWebsite | Instagram | Twitter | Facebook | Podcast (Apple) | Podcast (Spotify)

This week on the podcast, I am talking with Jennifer Akers from Hollywood Hair, a salon group that is located in three small towns across the United States. I love talking to Jennifer and her team at Hollywood hair because I always learn from them, and today is no exception!Often times it’s the really big, high-profile hairdressers with celebrity clientele who come up with innovative new ways of working and get acknowledged for being successful business-wise. But as the Hollywood Hair story illustrates, success can come in all shapes and sizes!Today we are going to talk about a whole range of topics that cover what makes a salon business successful, and whether you have a small salon with just 1 or 2 team members or a chain of salons, I will guarantee that you will learn something from this conversation.So, without further ado, welcome to Jennifer Akers from Hollywood Hair… In this Episode:[02:34] How Hollywood Hair has grown since its opening in 1994. [03:32] An overview of the employment model that is utilized at Hollywood Hair.[04:36] The sizes of the towns where the three Hollywood Hair salons are situated, and the target market of each salon. [07:45] Jennifer shares some numbers highlighting the high productivity levels being achieved by Hollywood Hair.[10:55] The percentage of Hollywood Hair’s total sales that comes from retail.[12:05] Factors that are contributing to the growth of Hollywood Hair’s retail sector.[14:26] What the Trello app is and how it adds value to Hollywood Hair. [19:25] Benefits of the online consultation forms that Hollywood Hair uses.[21:15] Where the idea for the Hollywood Hair treatment cart originated. [24:03] The role of the Hollywood Hair concierge. [25:49] Examples of the unusually wide range of beverages that are available at Hollywood Hair. [27:32] What Hollywood Hair’s virtual assistant is responsible for. [31:09] Benefits of the Hollywood Hair app. [34:04] The different levels that make up the career path of a Hollywood Hair stylist. [41:46] Jennifer explains how the Hollywood Hair partnership model works.[43:59] The intentions behind the morning huddles and evening celebrations that take place at each of the Hollywood Hair salons. Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Special thanks to Jennifer for sharing her insights with me for this week’s episode. Until next time! Antony Links and Resources:Grow My Salon Business Website | Facebook | Instagram Hollywood Hair SalonWebsite | Instagram | Facebook | App TrelloWebsite WePhoneWebsite