Fitness Business Podcast: Leadership, Innovation, and Profit

Justin Tamsett is the Managing Director of Active Management. He has managed and owned fitness clubs since 1990 and now travels the globe speaking on topics from business skills to work-life balance. During this episode, JT talks about: Branding of clubs in Russia and London Differentiating your business from your competitors Understanding what is a ‘brand fanatic’ How do we focus on helping brand fanatics What do we focus on building status Also in this week's show we chat to Sharon Tousely from Podcast Prowess who gives us tips on intros and outros plus how to create calls to action for our podcast. and we hear more about one of our sponsors – Visual Fitness Planner and why it is the ultimate way to improve your club's Set-Show-Close percentages. Visit: ActiveMgmt.com.au Visit: fitnessbusinesspodcast.com Email: [email protected] Phone: +61 2 9484 5501 Twitter: @JTActiveMgmt

Fred Hoffman, M.Ed. is the author of Going Global: An Expert’s Guide to Working Abroad in the International Fitness Industry, and is the owner of Fitness Resources, an education and consultancy company. He is the recipient of the 2007 IDEA Fitness Instructor of the Year Award and has over 30 years of experience in the fitness and health industry. A member of the ACE Industry Advisory Panel, Fred’s expertise has taken him to nearly 50 countries on six continents to speak at more than 200 conferences and conventions. In 2001 he was elected to the International Who's Who of Professionals. During this interview we ask Fred three questions: What should be a health club's #1 social media platform? What advice would you give listeners to stay abreast of all the tech that’s happening in the industry? As a fitness business owner, what would be your 3 MUST DO's around technology? Also in this weeks show, we hear about The Fitness Business Podcast sponsor, Active Management’s template marketing available to everyone.

Krista Popowych is the 2014 IDEA Fitness Instructor of the Year award winner and a two-time Can-Fit-Pro Canadian Fitness Presenter of the Year. She's an international trainer and education consultant for Keiser® and JumpSport®, a TV personality, DVD creator and talent, past program director, published author, professional speaker and Adidas 3-stripe team sponsored (and that’s just her short bio)! With over two decades of experience, Krista shares advice, tips and insights into creating an outstanding PT and Group Fitness team, her formula for a winning group exercise experience, and how to grow Personal Training in your club. During this interview we ask her three questions: What specific activities can you do to create an outstanding PT and Group Fitness team? What should the Group Exercise Jigsaw puzzle look like? What would be your 3 top ideas to grow personal training? Also in this week's show, we hear from Podcast sponsor, REX Roundtables - the most unique opportunity on the planet for you to grow your business.

Justin Tamsett is the Managing Director of Active Management. He has managed and owned fitness clubs since 1990, and now travels the globe speaking on topics from business skills to work-life balance. During this episode, JT talks about: Why identifying our customer's learning style is essential for truly connecting with them Exactly what it means to be a guest in your client's YOUniverse The importance of delivering a seamless, comprehensive and personalized service to our prospects and customers Also in this episode, our resident podcast expert, Sharon Tousley, tells us about the equipment you need to kick start your very own podcast, and we hear more about one of our sponsors – Visual Fitness Planner and why it's the ultimate way to improve your club's Set-Show-Close percentages. Visit: ActiveMgmt.com.au Visit: fitnessbusinesspodcast.com Email: [email protected] Phone: +61 2 9484 5501 Twitter: @JTActiveMgmt

Steve Jensen is the CEO and founder of Impact Training Corporation and The National Sales Academy. His training programs have been boosting thousands of business profits and countless numbers of directors, owners, managers and sales professional's incomes since 1982. He is a master practitioner and trainer of NLP, a graduate of Tom Hopkins academy of Sales Excellence and a Certified DISC Presenter. His company, Impact Training Corporation, is one of the world's leading sales and communication training and consulting companies. During this episode, we ask Steve 3 questions: What is the #1 area fitness businesses are consistently strong in sales and where are they consistently weak in sales? What has evolved in the sales process to meet the modern business? What are 3 areas a fitness business needs to fire in, if they want more sales? Also in this week’s show, we hear more from Tribe Team Training, the complete small group training business system that’s helping clubs make more money without having to sell more memberships. Visit www.ActiveMgmt.com.auEmail: [email protected]: +61 2 9484 5501Twitter: @JTActiveMgmt

Bill McBride is a health club industry veteran with 30 years of experience leading and managing all aspects of commercial health clubs, medical fitness centers, community centers and corporate fitness centers. He owns BMC3 – a health club consulting company and most recently he and partners launched Active Sports Clubs. He is considered a thought leader and heavily involved in moving the health & fitness industry forward. During this episode, we ask Bill 3 questions: What does the Threat of Substitution mean for a fitness business? What are the characteristics you look for in managers of your clubs? What are 3 critical components to a strategic plan? Also in this week’s show, we welcome one of our new sponsors – Tribe Team Training who are global leaders in providing Team Training solutions to health and fitness clubs around the world!

Justin Tamsett is the Managing Director of Active Management. He has managed and owned fitness clubs since 1990, and now travels the globe speaking on topics from business skills to work-life balance. During this episode he shares updates from the Industry Leader roundtables, valuable insights from a Harvard Business Review study and he explores the consumer trend called, Tinderisation! During this episode, JT talks about: The importance of accurately tracking leads in order to understand the effectiveness of your marketing dollars Why your business vision and mission must become a part of your team DNA And what exactly Tinder has to do with your gym members! This episode also features our podcast marketing expert, Sharon, who shares tips on identifying your podcast and the importance of truly understanding your target market. We hear an update from Pam O’Donnell of The IHRSA Institute, plus get a taste of one of our new show sponsors, Visual Fitness Planner, a must for PTs and gym owners to check out!

In this show we hear from Amanda Vogel, the owner of Active Voice, a writing, editing and consulting service for the fitness industry. She’s a Hootsuite-certified social media consultant for fitness brands and public figures and a Fitness Technology Spokesperson for IDEA. During this interview Amanda shares her tips on why its essential to truly understand your customer, the importance of strategy and planning for Social Media success, and having the right person working for your business or brand. In this interview we ask her 3 questions: What are the 3 biggest errors fitness businesses make around Social Media? Who should run the Social Media department? What are your top 3 tips to becoming more efficient at managing your social media strategy?

In this show, we interview The Retention Guru, Dr Paul Bedford. With over 20 years experience working in the fitness industry, Paul is one of the global fitness industry’s leading authorities on retention, attrition and member experience management. In 2015 Paul will be publishing a 1 million member study of the North American fitness market, the worlds largest fitness market study. He has just finished a 340,000 member research over a four year period on the UK Fitness Industry and a study of the New Zealand fitness market. Paul is the author of the book ‘Why people join, leave and stay with health and fitness clubs’. In his interview we ask him 3 questions: After all your research, what is the MOST surprising revelation? Have you seen any correlation between GX & retention; PT & retention? If you were a club owner, what 3 strategies would you explore to build retention based on what you know?

A regional health club owner and industry consultant, MJ shares his experiences from owning his club. Taking over a tired run down club 3 years ago in Warwick Queensland, Michael and his Team have grown the membership base to over 1100 members and helped increase exercisers in the town. MJ shares how to differentiate your club in a crowded market place. He talks about the importance of group fitness. He says you need to be super creative in your marketing and gives us two awesome promotional ideas that you can use in your club. And, finally, he suggests how to engage your team. This podcast is packed with ideas that you can implement in your fitness business quickly. In his interview we ask him 4 questions: How do you stand out in a crowded marketing place? What's the best marketing campaign or promotion that you’ve done in the past 12 months? What would be the number one strategy for keeping members in your club? What are your 3 top tips for professional improvement for people new to the fitness industry?

In this show we hear from Lauretta Stace, CEO of Fitness Australia. For the past 20 years, Lauretta has held leadership roles in both the not-for-profit and private sectors within health-related organisations. Since starting in her role in 2006, Lauretta has embarked upon a journey to raise the profile of the fitness industry, to help integrate the industry within the health sector and to ensure that the industry is recognised for its important role in helping millions of people to improve their health and wellbeing through regular exercise and other lifestyle changes. During this show, Lauretta answers some key questions about the business of fitness, but also reminds us about making the time to undertake self reflection, the benefits of having a business coach, and why you should try and push yourself outside your comfort zone! In his interview we ask her 3 questions: What is the number one Challenge Fitness business owners face? What Is the Key to Retention? What Are Your Top Three Tips for Success?

In this weeks show we hear from Justin Tamsett, Brent Darden, Nardia Norman and Sharon Tousley. JT the Managing Director of Active Management shares what ‘local love’ means to the 2015 consumer. With this information you will know where to concentrate your energy. Brent Darden is the President of Brent Darden Consulting, a Chair of REX Roundtables and the former Chairman of IHRSA. In his interview we ask him 3 questions: How did he select his Team at his own club Telos Fitness Centre? He shared many of the business KPI’s and financial performance, so we ask what is the advantage to sharing this information with his Team What are 3 attributes he believes can make a fitness business better. Nardia Norman, needs no introduction to our Aussie listeners bit for the rest of the world, Nardia is one of Australia’s premier personal trainers. She was awarded the Australian Fitness Network Personal Trainer of the Year, author of the book Body IQ and now an International Speaker to Personal Trainers. In her interview we quiz her on How do you get more clients? ie what is / was your number lead source and why do you think? How do you convert a sale? Describe your sales process from enquiry to then paying customer. What are 3 tips you would give a PT business owner (or a club owner or manager) for running an amazing business?

Justin Tamsett, the Managing Director of Active Management, has travelled the globe in the last 12 months working out in 39 different gyms, cross fit boxes and personal training studios. This show he shares his insights and learning’s from his experience in niche, boutique clubs in the fitness mecca called New York City! You will pick up tips on where to find good people to work for you. You will also hear about consumer trends around using wait time. Finally, JT explains what REX Roundtables are and how you can find out more in order to #GROW your business.