Cisco Podcast Network

In this episode, host Brandon Copeland (Head of Global Channel Marketing) is joined by Craig Vario (Head of Global Channel Sales) and Shane Paola (Director of Managed Services GTM), where they discuss what the new ThousandEyes and Meraki Integration means for partners, how to start the conversation within your organization on implementing ThousandEyes and how our Channel Team can support you in building practices with us around the wider Cisco portfolio and beyond. Stay until the end of the episode to find out how our executives landed into the world of technology. Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/ Join our ThousandEyes Partners LinkedIn Group: https://www.linkedin.com/groups/12831038/

We interview Distringuished Engineer Ramses Smeyers from CX Datacenter who tells us two stories. In one, dozens of RMAs are done for a UCS server and each one makes the problem a little worse. In the other, Ramses prevents ACI to be released on time because it doesn't work in his lab. We also get his feelings about the Cloudization of this world.

Scott Schell is joined by CX Marketing and Communications Director Amy Blanchard to provide a preview of Partner Summit 2023. Learn about the theme- Greater Together - and CX's presence at this partner event. You can participate in person or view virtually. Check-out CX Partner SuccessHub for more information. (https://www.cisco.com/c/m/en_us/successhub.html)

Single-mode fiber transformed telecommunications in the 1970s and 1980s by raising the ceiling for communication bandwidth over transoceanic distances. It took years of R&D to get there though. Remember, we’re sending light through tens of kilometers of glass without regeneration. Imagine how pure the glass of an 80km thick window needs to be in order to see through it! In Episode 48, we continue our conversation with Roshene McCool, expert in fiber networks for telecommunications & scientific instrumentation at Corning Optical Communications. We continue with fiber density and bend resilience. – Pat Chou, Cisco Optics Product Manager Roshene McCool is the Senior Market and Technology Development Manager for Corning Optical Fiber and Cable, specialising in single-mode fiber and access networks. She provides technical and market insight for Corning’s global fiber and cable product line management teams. Roshene has 30 years of experience in engineering and optical communications systems and subsystems, including many years designing networks for advanced radio telescopes. Roshene has held project management and coordination lead roles in diverse teams throughout her career. Roshene is the acting chair of the Women in Fiber Committee for the FTTH Council Europe and is the winner of the Corning Optical Communications “ You make a difference” award, 2022 for her leadership of diversity initiatives in Corning. Roshene holds a Masters Degree in Electrical and Electronic Engineering from the University of Nottingham, United Kingdom and is a chartered member of the Institution of Engineering and Technology (IET). Related links Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop Cisco Optics Product Information: https://copi.cisco.com/ Additional resources Cisco Optics Podcast: https://optics.podcastpage.io/ Blog: https://blogs.cisco.com/tag/ciscoopticsblog Cisco Optics YouTube playlist: http://cs.co/9008BlQen Cisco Optics landing page: cisco.com/go/optics Music credits Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html Upbeat by Mixaund | https://mixaund.bandcamp.com

Join AB as he chats with two incredibly influential cybersecurity minds in the industry, Dr. Magda Chelly and David Bombal. This fun, spirited, and engaging conversation explores the life journeys of each guest and covers a wide range of cybersecurity topics including AI, the importance of diversity within cybersecurity, how to better prepare for a cybersecurity career, effective use of social media to market yourself, and so much more.

Scott Schell and John Sullivan discuss the financial programs offered by Cisco Capital and the benefits to the customer. Working with Cisco Capital and Partners, customers can customize the best financial solutions for their individual situation.

The Cisco Tech Insiders turned 2! Thank you for joining us on this journey and tuning in to the different episodes. This episode is unique for the topic and the guest speakers. Our seasoned host, Shaun Roberts, is joined by Tony Hopson (Director, Strategic Partner Business Development, Cisco) and Subodh Kaushik (Senior Director - GTM Sales, Software and Support Services, NTT DATA) to talk about enterprises’ fast-paced digital transformation needs and how NTT’s Software Defined Infrastructure (SDI) offers a ready advantage with an automated services platform that maximizes the value of Cisco technology investments. NTT and Cisco deliver a single source solution for the operational management of customers’ infrastructures, simplifying and consolidating the support of multiple license types providing insights and recommendations, so they benefit from subscription-based licensing. The service portal features a digital wallet for enhanced visibility across Cisco and multi-vendor license estates, enabling cost and operational efficiencies throughout the software lifecycle. Listen to learn more! Interested in learning more about how Cisco and NTT DATA can help you accelerate the modernization of your infrastructure and drive the adoption and ROI for subscription-based solutions? For more information, visit the NTT Software Lifecycle Services page: https://services.global.ntt/en-gb/services-and-products/software-defined-infrastructure-services/software-lifecycle-services?dtid=oblgzzz000659 LinkedIn Profiles: Tony Hopson: https://www.linkedin.com/in/tony-hopson-6549bb17/ Subodh Kaushik: https://www.linkedin.com/in/subodhkaushik/ Shaun Roberts: https://www.linkedin.com/in/srobertsmba/

This episode features Rhonda Henley, Cisco’s Vice President for the America’s Partner Organization. She leads partners across the U.S., Canada and Latin America representing the America’s primary route to market and accounting for over 90% of Cisco’s approximate $50B annual revenue. Rhonda holds a Master of Science in Organizational Development from the American University and a Bachelor of Science in Business Management from the University of Maryland. She is a huge proponent of developing talent, and is an active coach, mentor, and sponsor to many high potential individuals. In this episode she shares lessons on how to develop a personal brand, an organization’s brand, and ways to be more intentional in building out a network of mentors and sponsors in your career.

Single-mode fiber transformed telecommunications in the 1970s and 1980s by raising the ceiling for communication bandwidth over transoceanic distances. It took years of R&D to get there though. Remember, we’re sending light through tens of kilometers of glass without regeneration. Imagine how pure the glass of an 80km thick window needs to be in order to see through it! In Episode 47, we continue our conversation with Roshene McCool, expert in fiber networks for telecommunications & scientific instrumentation at Corning Optical Communications. We get into fiber cabling, connectivity, and density. – Pat Chou, Cisco Optics Product Manager Roshene McCool is the Senior Market and Technology Development Manager for Corning Optical Fiber and Cable, specialising in single-mode fiber and access networks. She provides technical and market insight for Corning’s global fiber and cable product line management teams. Roshene has 30 years of experience in engineering and optical communications systems and subsystems, including many years designing networks for advanced radio telescopes. Roshene has held project management and coordination lead roles in diverse teams throughout her career. Roshene is the acting chair of the Women in Fiber Committee for the FTTH Council Europe and is the winner of the Corning Optical Communications “ You make a difference” award, 2022 for her leadership of diversity initiatives in Corning. Roshene holds a Masters Degree in Electrical and Electronic Engineering from the University of Nottingham, United Kingdom and is a chartered member of the Institution of Engineering and Technology (IET). Related links Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop Cisco Optics Product Information: https://copi.cisco.com/ Additional resources Cisco Optics Podcast: https://optics.podcastpage.io/ Blog: https://blogs.cisco.com/tag/ciscoopticsblog Cisco Optics YouTube playlist: http://cs.co/9008BlQen Cisco Optics landing page: cisco.com/go/optics Music credits Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html Upbeat by Mixaund | https://mixaund.bandcamp.com

Scott Schell is joined by Dairen Shelton, the Global Leader of Cisco's End-to-End Selling Methods for Partners. They discuss the relationship between Cisco Sales and Partners, and how it generates positive customer outcomes.

Scott Schell meets with Ryan Coverdale from Softchoice to discuss the importance of data and how they are utilizing that information for their customer experience practice.

How do I become a partner? How can I build a partner practice? What’s the benefit to my customers? The ThousandEyes Partner Connection Podcast is the channel, for the Channel, with all the answers. Host Brandon Copeland, Global Head of Channel Marketing at ThousandEyes, invites you to sit down with Leadership across Cisco, Technical Specialists and Partners to discuss how we can help accelerate yours and your customers’ success.

Technology is changing every day, and so are the skills we need to make the most of it. In this episode, Mario Sebastian Miguel, VP Cisco CX EMEA South talks to Damian Erni, Sr. Product Manager Enterprise Networks & Security at Swisscom and John Pell, Advisory Solution Consultant at ServiceNow, about some of the tech trends they are seeing and the skills that are in-demand.

Single-mode fiber transformed telecommunications in the 1970s and 1980s by raising the ceiling for communication bandwidth over transoceanic distances. It took years of R&D to get there though. Remember, we’re sending light through tens of kilometers of glass without regeneration. Imagine how pure the glass of an 80km thick window needs to be in order to see through it! In Episode 46, we continue our conversation with Roshene McCool, expert in fiber networks for telecommunications & scientific instrumentation at Corning Optical Communications. We get into optical amplifiers and optical nonlinearity. – Pat Chou, Cisco Optics Product Manager Roshene McCool is the Senior Market and Technology Development Manager for Corning Optical Fiber and Cable, specialising in single-mode fiber and access networks. She provides technical and market insight for Corning’s global fiber and cable product line management teams. Roshene has 30 years of experience in engineering and optical communications systems and subsystems, including many years designing networks for advanced radio telescopes. Roshene has held project management and coordination lead roles in diverse teams throughout her career. Roshene is the acting chair of the Women in Fiber Committee for the FTTH Council Europe and is the winner of the Corning Optical Communications “ You make a difference” award, 2022 for her leadership of diversity initiatives in Corning. Roshene holds a Masters Degree in Electrical and Electronic Engineering from the University of Nottingham, United Kingdom and is a chartered member of the Institution of Engineering and Technology (IET). Related links Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop Cisco Optics Product Information: https://copi.cisco.com/ Additional resources Cisco Optics Podcast: https://optics.podcastpage.io/ Blog: https://blogs.cisco.com/tag/ciscoopticsblog Cisco Optics YouTube playlist: http://cs.co/9008BlQen Cisco Optics landing page: cisco.com/go/optics Music credits Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html Upbeat by Mixaund | https://mixaund.bandcamp.com

Great CX is all about building relationships and effective communication, and Cisco and Honeywell have formed an alliance that is taking Customer Experience to the next level. Join AB as he sits down with Harry Caldwell, SVP, and General Manager, Cisco Customer Experience (CX), Americas, and Ali Alsaadawi, Lead Enterprise Architect, Honeywell, to discuss how the strong alliance between both companies is driving incredible CX outcomes.

Today we celebrate Global CX Day with our special guest, Alistair Wildman, SVP and GM of Cisco CX. Scott Schell and Alistair discuss this global celebration and why CX contributes to a better world by making a positive, sustainable difference for its customers, partners, and employees.

Jens Depuydt takes us with him on a journey where a large city has a great IoT project connecting all their buses to a central server to provide for connected services onboard. The testing went great, but when the project goes live, buses start to go missing from the central app and it's not really possible to call the buses back for troubleshooting as they are live.

Tune in on this months episode of the Cisco Leadership Podcast and learn from Dallas Olson, SVP, GTM Strategy and Revenue Operations, to learn about his journey in leadership and the importance of being multi-dimensional in your career.

Steve Robb from Trace3 returns to Partner Perspective, and talks with Scott Schell about how Cisco is emphasizing sustainability and the benefits to Trace3 and all Cisco Partners.

Single-mode fiber transformed telecommunications in the 1970s and 1980s by raising the ceiling for communication bandwidth over transoceanic distances. It took years of R&D to get there though. Remember, we’re sending light through tens of kilometers of glass without regeneration. Imagine how pure the glass of an 80km thick window needs to be in order to see through it! In Episode 45, we continue our conversation with Roshene McCool, expert in fiber networks for telecommunications & scientific instrumentation at Corning Optical Communications. She explains the impact of geography on fiber networks. – Pat Chou, Cisco Optics Product Manager Roshene McCool is the Senior Market and Technology Development Manager for Corning Optical Fiber and Cable, specialising in single-mode fiber and access networks. She provides technical and market insight for Corning’s global fiber and cable product line management teams. Roshene has 30 years of experience in engineering and optical communications systems and subsystems, including many years designing networks for advanced radio telescopes. Roshene has held project management and coordination lead roles in diverse teams throughout her career. Roshene is the acting chair of the Women in Fiber Committee for the FTTH Council Europe and is the winner of the Corning Optical Communications “ You make a difference” award, 2022 for her leadership of diversity initiatives in Corning. Roshene holds a Masters Degree in Electrical and Electronic Engineering from the University of Nottingham, United Kingdom and is a chartered member of the Institution of Engineering and Technology (IET). Related links Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop Cisco Optics Product Information: https://copi.cisco.com/ Additional resources Cisco Optics Podcast: https://optics.podcastpage.io/ Blog: https://blogs.cisco.com/tag/ciscoopticsblog Cisco Optics YouTube playlist: http://cs.co/9008BlQen Cisco Optics landing page: cisco.com/go/optics Music credits Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html Upbeat by Mixaund | https://mixaund.bandcamp.com

Scott Schell talks with Joe Vlajcic from TD Synnex about how this Distribution Partner developed their CX Practice, and how they created "Revolution."

Jason talks to Principled about using the principles from start to finish developing Cisco’s latest security solution, Cisco Secure Access. Secure Access launched with great customer enthusiasm as a result of real customer conversations and a roadmap focused on outcomes. Jason talks about the impact of the principles on the product development culture at Cisco, and how the principles may morph as AI becomes integrated into products. Key moments: 2:00 Twenty conversations with customers sets path for success for Secure Access 4:00 The little book that catalyzed change 4:40 Roadmaps focused on outcomes 7:15 Onboarding as a use case 9:58 Principles shifting the culture 11:45 Design principles for AI 14:20 The emerging discipline of design Episode transcript: https://cisco.box.com/s/4b1qov835j0dijtm7nl8lsp909hpgivj

Tune in to Episode 21 with Kyle York from CallCabinet - the leading provider of compliant call recording and analytics solutions and long-term Solutions Plus partner. Kyle discusses CallCabinet's newest offerings with Kevin Adamson, and what the future holds with next-gen AI-analytics for call recording and beyond!

Scott Schell and Danilo Pozo, the Cisco CX US Commercial Sales Leader, discuss how Cisco is providing the tools for Partners to be successful with their CX practice. They also break-down some myths about how Cisco CX works with Partners.

Single-mode fiber transformed telecommunications in the 1970s and 1980s by raising the ceiling for communication bandwidth over transoceanic distances. It took years of R&D to get there though. Remember, we’re sending light through tens of kilometers of glass without regeneration. Imagine how pure the glass of an 80km thick window needs to be in order to see through it! In Episode 44, we begin a new conversation with Roshene McCool, expert in fiber networks for telecommunications & scientific instrumentation at Corning Optical Communications. We begin with her background before joining Corning and how it prepared her for her current position there. – Pat Chou, Cisco Optics Product Manager Roshene McCool is the Senior Market and Technology Development Manager for Corning Optical Fiber and Cable, specialising in single-mode fiber and access networks. She provides technical and market insight for Corning’s global fiber and cable product line management teams. Roshene has 30 years of experience in engineering and optical communications systems and subsystems, including many years designing networks for advanced radio telescopes. Roshene has held project management and coordination lead roles in diverse teams throughout her career. Roshene is the acting chair of the Women in Fiber Committee for the FTTH Council Europe and is the winner of the Corning Optical Communications “ You make a difference” award, 2022 for her leadership of diversity initiatives in Corning. Roshene holds a Masters Degree in Electrical and Electronic Engineering from the University of Nottingham, United Kingdom and is a chartered member of the Institution of Engineering and Technology (IET). Related links Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop Cisco Optics Product Information: https://copi.cisco.com/ Additional resources Cisco Optics Podcast: https://optics.podcastpage.io/ Blog: https://blogs.cisco.com/tag/ciscoopticsblog Cisco Optics YouTube playlist: http://cs.co/9008BlQen Cisco Optics landing page: cisco.com/go/optics Music credits Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html Upbeat by Mixaund | https://mixaund.bandcamp.com

In the first peak in the Covid outbreak, a hospital uses wireless handheld phones to communicate between nurses and doctors but suddenly calls drop and have terrible quality. The issue is reported by nurses and doctors but the partner engineers cannot reproduce and with the pandemic, they cannot go onsite anymore. Now, Cisco's A-team has to resolve the problem remotely and without talking to the end users !

Christina Jovanovic joins the podcast to discuss how Partners can drive transformation in their CX practice through Partner Lifecycle Acceleration (PLA).

Episode length: 12 minutes Principled talks to Trip about implementing a design system called Momentum for the Webex Suite, a group of 34 products all developed or acquired at different times. In Trip’s view, the principle of building an open, extensible platform has a lot of power. He says it’s easier to sell a customer a new product if looks and works like a product they already have. Trip and his team talked to many different product teams to design usable, adaptable elements for the Webex Suite. These centralized building blocks help scale change and free up developers’ time so they can focus on solving user needs. Key moments: 1.33 Unifying 34 Webex products in a new unified design system 2:45 The fun and the difficult in solving the problem 3:55 Common frameworks help scale change 5:36 Helping engineers focus on user needs versus design 7:31 Product principles help make the case for dedicated engineering support 8:55 Creating the Momentum unified design library 9:45 The iPad and the iPencil make drawing fun Episode transcript: https://cisco.box.com/s/u8rbeoy17yjieyi4jx8te52wnd01q86u

Cisco Live inspires technology innovators worldwide through large-scale in-person and digital events and on-demand education. Cisco Live is the premier destination for Cisco customers and partners to gain knowledge and build community. In this episode, our host Shaun Roberts along with Buffy Ransom, SVP of Cisco Customer Experience (CX) Centers, and Jami Stewart, VP of CX Centers Americas, discuss highlights from Cisco Live. They cover some big technology hits with the potential to transform the future, how we consume technology, Generative AI, Cisco TAC, and a lot more!

As businesses grow so to does the complexity of picking the correct solutions from the correct partner. What goes into a comprehensive solution? What attributes should you look for in choosing a technology partner? Why are there so many acronyms in the security space? To answer these questions and discuss what the future holds, our host Ian is joined by Doug Stevens, Vice President of Manage Services, and Michael O’Connell, a Security Solutions Architect at Aspire Technology Partners, partner of Cisco. Learn more about Cisco SMB solutions for security: https://www.cisco.com/c/en/us/solutions/small-business/security.html Learn more about Aspire's security offerings: https://www.aspiretransforms.com/solutions/cyber-security/

Tune in to hear NTT’s Danny Marzka talk with Cisco’s Scott Schell about how NTT is helping solve client challenges and enabling the customer experience with its SDI Services. Learn how NTT brings visibility to the clients’ technology spend and helps them maximize and realize the value of their investments. Hear an example where NTT helped a client aggregate 236 licenses into a single enterprise agreement and save $1.7+ million annually.

Join AB as he welcomes Jonathan Davidson, Cisco’s EVP and General Manager, Cisco Networking, for a fascinating chat on life, leadership, and secretly being Tom Hanks? This unexpected conversation touches on the criticality of connectivity in the next era, Sci-Fi visions, and the need for failure, vulnerability, and choice for a trailblazing legacy.

Todd Ringleman from Ray-Allen meets with Scott Schell to discuss how Cisco and Partners can be unified in their lifecycle initiatives, and how that has a positive effect on Customer outcomes.

Scott Schell and David Watkins from GDT do a deep-dive into a customer success story with Choctaw Nation and discuss the incredible impact their services had for this community.

This episode features Alexandra Zagury, Cisco’s Vice President for the Partner Managed & as-a-Service business in the Global Partner Routes to Market Sales Organization. She leads the development of Cisco’s strategy to drive over $10B partner managed business and go-to-market capability. Alexandra is a true global citizen, fluent in four languages and has delivered results in more than ten countries in Asia, Africa, Europe, the Middle East, North America and Latin America. Her story is one of personal growth across multiple continents, with precious life lessons learned along the way.

Episode length: 21 minutes Greg talks to Principled about his new role as the first chief design officer for Cisco’s Security & Collaboration business and how he advocates for design internally at Cisco to build a design-led culture. The value of this new culture will be felt as Cisco generates net positive outcomes for society. Greg encourages his teams to make more and think less to push through the ambiguity of the product development process, as it’s the making that informs the decision-making as to the best way forward. Key moments 1:18 The role of a chief design officer 3:00 Greg’s favorite book 5:01 Designing towards outcomes 9:39 How designers use juxtaposition to get new ideas 13:17 Building products for a SaaS environment 16:49 What it feels like working in a design culture 18:30 Product and design teams think differently Episode transcript: https://cisco.box.com/s/7o768rp16gz1qpu7f4mv1bz53k80992d

In this episode, Tristan tells us a story about a Cable service provider facing random outages, with a cause well beyond what we could think of. Every month, Nico and Tristan present us interesting and unusual tech stories from Cisco CX centers. Subscribe to Cisco Podcast Network to be sure not to miss the next one. Follow us on X (Twitter) @CiscoTechStorie and send us your comments, we value your feedback!

Get to know Mark Dumas, President of Americas, and Sean Lessman, VP of US Public Sector, as they discuss SynergySky and Webex's longstanding partnership alongside Cisco co-hosts Abi Fagiri and Taryn Montero. Synergy SKY makes it easy for your Cisco Devices to schedule, join, and share content with all major meeting platforms through a platform-independent interoperability solution. Currently available for purchase on the Cisco Global Price List

For the second episode with Denzil Samuels, Scott Schell and Denzil discuss how Partners can accelerate their CX practice with Partner Lifecycle Services.

Episode length: 11 minutes Principled talks to Jason about implementing a common design system called Magnetic for Cisco products in Security and Networking, to streamline development. He says that the principles naturally align with the values a common design system brings, giving users cohesive product experiences that delight with constant improvement. Jason and his team recently brought together design leaders from across Cisco for a workshop that looked at consumer products for inspiration. This group of designers formed what they call a Common Council to make sure their design components are flexible and scalable, so no one has to start from scratch creating new product interfaces. Key Moments 1:17 Competing Design Systems yield fragmented user experiences 1:54: House of Brands versus Branded House 2:23 Principles naturally align to what design systems bring 3:40 Finding out about user pain points 4:30 Navigation Redesign workshop 5:39 Borrowing from consumer products 6:53 Common council guides common design 8:06 Designing to support multiple product needs 8:40 Product principle dock lights up relevant product principle 10:04 The Sneakerhead Episode transcript: https://cisco.box.com/s/ytuln2q9adjhvrzei1e3actuqwx173gj

For the 20th edition of Partner Perspectives, we feature back-to-back episodes with the Cisco CX Partner Success leader, Denzil Samuels. In this recording, Scott Schell and Denzil talk about the experiential economy and how that affects the Customer Experience.

While the cloud may have once been an unfamiliar concept, it has now become the baseline for operations for businesses of all sizes. In this new era, where priorities have shifted to increasing the efficiency and agility of innovation, developers and businesses are finding ways to level up their own platforms by integrating apps from the marketplace. In this episode, Ian is joined by Grant Shirk, Head of Product Marketing at Cisco Meraki, and Miriam Kung, SMB Product Marketing at Meraki, to discuss this new era of the cloud and how small businesses can take advantage of these developments to accelerate the growth of their businesses. Learn more about Cisco SMB solutions: https://www.cisco.com/c/en/us/solutions/small-business.html?ccid=cc004168

In our final episode with IBM, Scott Schell discusses the power of IBM Total Solution Support with Linda York, the Vice President of Americas Sales for Technology Lifecycle Services.

This is an introductory episode to the Tech stories podcast. We explain the podcast concept with our guest Buffy Ransom, SVP of Cisco CX. Buffy tells us about the CX organisation, which will be our pool for inviting guests on the show and also tells us about stories of her own. This show is hosted by Tristan Van Egroo and Nicolas Darchis.

Episode length: 16 minutes One year later, Travis reflects on what has changed at Cisco since introducing product principles in 2022. Travis says that the beauty about the principles is they’re broad enough to apply to products at any stage of market maturity. The principles provide a roadmap for creating a flywheel unlocks the cycle from feedback to adoption. Travis says that teams are applying the principles in unexpected ways and have catalyzed a cultural shift to adoption as the primary success metric. Key moments: 1:30 Reflecting on the first anniversary of introducing the product principles 2:40 The principle teams should apply first 4:50 The flywheel of principles that leads to renewals 7:10 Making products people truly love to use 10:50 Celebrate adoption principle is shifting the culture most 13:00 Webex customers have clear opinions on AI-enhanced video Episode transcript: https://cisco.box.com/s/c2l5509oil6om1n2k9bvqs4eyz2mqmns

During episode three of the IBM takeover, Scott Schell talks with John Christensen who is the Global Offerings Manager for IBM. Their conversation is focused on the value of IBM Technology Lifecycle Services (TLS) and why it is different than in the past.

Join us for an insightful conversation with Kollective Technology's VP of Global Technical Solution, Neal Lauther, and Garrett Gladden, SVP of Product Technology, alongside Cisco co-hosts Kevin Adamson, Webex Partnerships Leader and Taryn Montero. Kollective is a recent SolutionsPlus Partner and has partnered to offer a solution that enables businesses to deliver secure, reliable, and high-quality video events to their employees, customers and partners. ​

In today's episode we meet with Cliff Thomas who is the Senior Vice President for the Global Enterprise Segment here at Cisco responsible for 8B+ in revenue. He talks about his journey to leadership, principles and how he views the role of leading others.

Episode length: 11 minutes Hiral and his team worked on Cisco Secure Access, our Security Service Edge (SSE) product, which secures applications wherever people are working by moving closer to the network’s edge. Hiral says that customers are feeling challenged securing hybrid environments, and they look to Cisco as a partner they trust with their security concerns. The team is working by the principle of move fast, because speed matters to get to market quickly. He sees a cultural shift at Cisco in how we are building technology, mapping products to customer intent and business outcomes. Key Moments: 1:31 Why hybrid work environments need SSE 2:31 Moving fast to bring product to market 4:10 First principles approach to identify basic elements of a problem 6:11 Shift to customer-outcome focus in building technology 7:03 Monthly meetups to showcase product features 8:14 Adopting Magnetic design system Episode transcript: https://cisco.box.com/s/0jq8vdn309zwicetl1vph2xxcd8k4b40

The IBM takeover continues. Scott Schell is joined by Dylan Boday, the VP of Technology Lifecycle Services Product Management with IBM. They discuss the evolution of TLS and the benefit to customers.