Cisco Podcast Network

What does it take to deliver successful digital experiences at major events like concerts and conferences? With special guest Dominic Hampton—Managing Director at attend2IT—we’ll explore the dynamic world of event IT and key takeaways ITOps teams at enterprise companies can apply to their own events as well as in their day-to-day operations. We’ll also discuss insights from recent incidents that impacted Azure, Microsoft 365, and more. CHAPTERS 00:00 Intro 01:34 Behind the Scenes of Event IT: Lessons for Enterprise ITOps 22:42 Microsoft Azure Incident 24:15 Microsoft 365 Disruption 25:31 Atlassian Bitbucket Cloud Outage 27:22 TikTok’s Shutdown 30:41 Get in Touch ——— ABOUT DOMINIC HAMPTON Dominic Hampton is the Managing Director of attend2IT, a UK-based company that provides comprehensive IT services for events of all kinds, from music festivals to major corporate conferences. An IT industry veteran, Dom has more than two decades of experience in the space and has worked on events for many leading companies and organizations. Learn more and connect with Dom on LinkedIn: https://www.linkedin.com/in/attend2/ ——— For additional insights, check out the links below: The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-event-it-best-practices?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcast Webinar: Top Outages of 2024, Explained: Lessons in Digital Resilience: https://www.thousandeyes.com/resources/na-top-outages-2024-lessons-in-digital-resilience-webinar?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcast *NOTE: The discussed Atlassian Bitbucket Cloud outage occurred on January 21, starting at 3:30 PM (UTC), not January 22. ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X at @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Richard Yates, Service provider Technical Leader, tells us about his career story. Starting from the air force and analog phone switchboards through all the wireless technologies like CDMA, 3G, WiMAX to 5G. This long episode covers life lessons, technology anecdotes, insane stories and much much more.

In today’s episode of the Cisco Leadership Podcast, we will hear from Elisabeth De Dobbeleer, Senior Vice President of the Cisco Partner Program. Elisabeth shares her fearless approach to leadership, the lessons from her professional journey, and her invaluable insights on building and inspiring high-performing teams. Tune in to discover how embracing courage and purpose can transform not just teams, but entire organizations. Thank you for listening!

Configuration changes played an outsized role 2024 outages. Tune in to hear more about this and other outage trends—and learn how ITOps teams should plan accordingly in the year ahead. We’ll also share insights from recent incidents at OpenAI and Google Cloud’s Pub/Sub, and dive deeper into a degradation incident that Netflix experienced at the end of 2024. Read on to learn more, or use the chapters below to jump to the sections that most interest you. CHAPTERS 00:00 Intro 00:58 Cloud Service Provider (CSP) Outages Continue To Rise 01:52 Accidental Misconfigurations Trending for Clouds and Apps 07:10 OpenAI Outage 09:55 Google Cloud’s Pub/Sub Disruption 14:47 Lessons From a Netflix Incident 18:57 Recent Outage Trends: By the Numbers 21:01 Get in Touch ——— For additional insights, check out the links below: - The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-configuration-change-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast - 2024 Outage Trends Solidify; Plus OpenAI & Meta Outages: https://www.thousandeyes.com/blog/internet-report-2024-outage-trends-openai-meta-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast - Netflix Broadcast Disruption: Lessons for Major Live Events: https://www.thousandeyes.com/blog/netflix-disruption-analysis-november-15-2024?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast - And join our upcoming webinar, “Top Outages of 2024, Explained: Lessons in Digital Resilience.” We’ll unpack notable outages and performance degradations of 2024 and share lessons IT Operations teams can take away from these incidents to strengthen their digital resilience: https://www.thousandeyes.com/webinars/na-top-outages-2024-lessons-in-digital-resilience?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X at @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

We interview Devon Herron, a Splunk support engineer based in the UK. Devon only handles network down P1 situations and he has seen a few doozies during his career. He takes us through storage troubleshooting, hypervisor shenanigans and of course automation going bananas. Follow us on this journey to discover Splunk and how it can change your life as a network engineer.

With nearly a year of data available, the topline outage trends for 2024 are coming into focus. Tune in to see what the numbers are showing. The Internet Report team will discuss how Internet service provider (ISP) outage numbers are continuing to increase, while cloud service provider (CSP) outages are also becoming more frequent, indicating a changing landscape in service reliability. They’ll also unpack the recent OpenAI and Meta outages. ——— CHAPTERS: 00:00 Intro 00:49 Outage Trends Across 2024 07:37 OpenAI Outage 13:10 Meta Outage 18:48 Get in Touch ——— For additional insights, check out The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-2024-outage-trends-openai-meta-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep4_podcast And join our upcoming webinar, “Top Outages of 2024, Explained: Lessons in Digital Resilience.” We’ll unpack notable outages and performance degradations of 2024 and share lessons IT Operations teams can take away from these incidents to strengthen their digital resilience: https://www.thousandeyes.com/webinars/na-top-outages-2024-lessons-in-digital-resilience?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep4_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In this episode, Gladys Kline sits down with John Rivers, Global VP for Service Sales at Cisco and Trustee for the Cisco Foundation. John shares inspiring stories from his family's rich history, his career journey, and his passion for giving back. Tune in for an engaging discussion on resilience, mentorship, and making an impact through service and sustainability.

The past few weeks are somewhat of a representative sample of 2024 from an outage perspective, with connectivity issues and updates at the root of the four recent incidents. Both DigitalOcean and real-time payments provider Worldline experienced connectivity issues to data centers that made services unreachable. Meanwhile, Microsoft and Reddit encountered problems following changes to their systems that appeared to have unexpected user impacts and had to be rolled back. Tune in to hear The Internet Report team unpack these incidents and discuss the latest outage trends. ——— CHAPTERS: 00:00 Intro 00:50 Reddit Server Errors 04:33 Issues for Microsoft 365 09:42 DigitalOcean’s Network Issues 10:52 Worldline’s Payment “Perturbations” 12:40 Outage Trends: By the Numbers 15:06 Get in Touch ——— For additional insights, check out this week’s The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-digitalocean-reddit-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep3_podcast And to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep3_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

New titles, technologies and routes to market. The partner space that serves small and medium businesses is rapidly evolving. From shifting investments to OpEx, adopting AI and incorporating managed services there is a lot to learn, let alone master. For a look into what the future holds for both partners and customers, Ian is joined by Chris Caprio, CEO of Focus Technologies, a top SMB partner of Cisco. Learn more about Cisco's solutions for SMBs: https://www.cisco.com/c/en_uk/solutions/small-business.html View Focus Technologies' solutions here: https://www.focustsi.com/services-solutions/

At Cisco, partnerships aren't merely a business transaction — they hinge on personal connections that have been cultivated over time. AB sits down with Rodney Clark, Cisco's SVP, Partnerships and Small & Medium Businesses, to chat about the ever-evolving partner ecosystem at Cisco. This great conversation dives into topics such as streamlining the partner experience, the shift from products to outcomes, the role of AI in driving better end-user experiences, and much more.

In this episode, we interview Jean Francois Dive : threat hunting for Cisco internal Security. He takes us through the stakes of a few very recent and famous hacks.

Powerful things happen when ITOps teams move beyond a break-fix approach and lean into proactive optimization. Instead of just responding to issues as they occur, when teams have independent visibility into their end-to-end service delivery chain, they can proactively identify possible areas for optimization and improvement. For example, streamlining one small part of a complex process could shave seconds off the total transaction time; do this for every part of the process, and the efficiency savings can quickly add up. In recent weeks, it appeared OpenAI’s ChatGPT may have been undergoing this type of optimization, as we observed material improvements in page load times and some evidence suggesting possible configuration changes and re-architecture in the pursuit of performance improvements. Read on to learn more about what we saw at ChatGPT, as well as insights from incidents at companies including Grammarly, Bluesky, and Netflix, or use the chapters below to jump to the sections that most interest you. CHAPTERS 00:00 Intro 00:48 ChatGPT Disruptions 08:17 Grammarly Issues 10:59 Netflix Issues 12:09 Bluesky Disruptions 13:26 Salesforce Outage 14:50 Verizon Fios Disruption 16:14 Outage Trends: By the Numbers 18:36 Get in Touch ——— For additional insights on understanding and proactively optimizing digital experiences, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep2_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Find out how Cisco ThousandEyes is supporting Channel Partners, the latest and greatest on the integration with the AWS Migration Assistance Program, and a preview into what happened at Cisco Partner Summit 2024. Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/

Neste episódio do #12 Podcast, tivemos o prazer de ter como convidada a Grace Wanna, Engenheira Informática, que passou um mês na Cisco Portugal através do programa da Girl Move Academy. Oiçam este episódio para conhecerem melhor a Grace e a sua paixão pela tecnologia!

While the cloud has become table stakes for businesses, what it enables companies to do remains almost limitless. From faster collaboration to powering machine learning, the cloud is the key for SMBs everywhere. But what does that look like in application? For a look into how the cloud is powering life sciences companies and how those learnings can apply to other SMBs, Ian is joined by Ethan Simmons, the managing partner of PTP, a top SMB partner of Cisco. Learn more about Cisco SMB solutions for cloud networking: https://www.cisco.com/site/us/en/solutions/small-business/networking/index.html Learn more about PTP’s offerings: https://ptp.cloud/services/

The Digital Operational Resilience Act (DORA) goes into effect on January 17, 2025, and financial institutions serving the EU will need to meet an enhanced set of requirements related to risk management, network resilience, and incident reporting. While DORA is directly applicable to EU financial institutions, it prompts important discussions about resilience and ensuring digital experiences that are relevant for all IT operations teams, regardless of industry or region. Tune in to the podcast to hear The Internet Report team and special guest Bernie Clairmont, Product Solution Architect at ThousandEyes, dive deeper into DORA. As usual, we’ll also unpack recent outages from the last few weeks, examining the DDoS attacks against the Internet Archive as well as some power and cooling problems at Google Cloud. We’ll also revisit a previous Azure outage and discuss the latest global outage numbers. ——— CHAPTERS: 00:00 Intro 01:20 DORA: What ITOps Teams Need to Know 18:38 BMO Disruption 21:16 Incident Retrospective: Azure Virtual Desktop Outage 25:00 Google Cloud Outage 27:47 Internet Archive Outage 29:35 Get in Touch ——— For more insights, check out the links below: - The Internet Report Blog: DORA & ITOps Best Practices; Plus BMO, Google Outages: https://www.thousandeyes.com/blog/internet-report-dora-itops-best-practices?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep1_podcast - White Paper: ThousandEyes and the Digital Operational Resilience Act (DORA): https://www.thousandeyes.com/resources/digital-operational-resillience-act-dora-white-paper?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep1_podcast - Blog: Introducing Adaptive API Monitoring: https://www.thousandeyes.com/blog/introducing-adaptive-api-monitoring?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep1_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In this episode, we interview Alain Lanssiers, Service Provider Technical Leader at Cisco CX who knows more protocols than anyone around here. One day he casually decides to code a new feature for a protocol that was already old back then ...

AB sits down with Matt Caulfield, VP of Identity and Duo, Cisco Security, to talk about the vision and strategy for Cisco’s identity portfolio. This insightful conversation spans various topics, including multi-factor authentication (MFA), social engineering, and the integration of artificial intelligence (AI) in identity security technologies.

A recent Salesforce outage highlighted the limitations of status pages and the importance of considering a variety of data points when identifying the source of an outage. Tune in to hear The Internet Report team discuss what happened and why. They’ll also share insights from a recent Microsoft Outlook outage and cover the latest Internet outage trends. Listen now or use the chapters below to jump to the sections that most interest you. CHAPTERS 00:00 Intro 00:48 Salesforce Outage 10:00 Microsoft Outlook Outage 14:43 Outage Trends: By the Numbers 17:22 Get in Touch ——— For additional insights, check out the latest Internet Report blog: https://www.thousandeyes.com/blog/internet-report-salesforce-microsoft-outage?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q1_internetreport_q1fy25ep6_podcast And for more on troubleshooting digital experiences across owned and unowned networks, watch this webinar featuring The Internet Report’s Mike Hicks: https://www.thousandeyes.com/resources/apjc-troubleshooting-digital-experiences-across-owned-unowned-networks-webinar?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q1_internetreport_q1fy25ep6_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In this episode, Jason Marks, Gladys Kline, and their special guest Jason W. Gallo dive into the importance of balance in both personal and professional life. Jason W. Gallo shares his journey from growing up in Brooklyn to becoming a global VP at Cisco, offering insights into his career and personal experiences. Tune in to hear a candid conversation about finding purpose and growth while navigating the complexities of the tech world.

AI is everywhere. Every business is talking about it, and seemingly everyone has used it in one way or another. Are we in an AI revolution? What does it mean for the future of work, and the corresponding cybersecurity concerns that come with it? Is the toothpaste out of the tube? To answer these questions and discuss what the future holds, our host Ian is joined by Omar Zarabi, President and CEO of Port53 Technologies, a top SMB partner of Cisco. Learn more about Cisco SMB solutions for security: www.cisco.com/c/en/us/solutions/…ness/security.html Learn more about Port53’s security offerings: https://port53.com/

A recent certificate problem impacted ServiceNow, and other issues prevented users from accessing key cloud services including Microsoft 365, Azure Virtual Desktop, and Workday. Tune in to hear what happened during these incidents and a separate data center fire that caused a Reliance Jio outage for customers across multiple areas of India. Listen now or use the chapters below to jump to the sections that most interest you. CHAPTERS 00:00 Intro 00:59 ServiceNow Outage 03:20 Microsoft 365 Outage 04:36 Azure Virtual Desktop Outage 05:50 Workday Outage 09:39 Reliance Jio Outage 13:06 Outage Trends: By the Numbers 15:16 Get in Touch ——— For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-workday-outage-access-issues?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q1_internetreport_q1fy25ep5_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Tim Carnes, VP, Global Solution Engineering shares his career journey, highlights, and why being a Cisco SE is the best job ever!

AB sits down with Matt MacPherson, Chief Technology Officer, Cisco Wireless, for an informative chat about the current state of Wi-Fi and cellular convergence, the importance of seamless roaming across Wi-Fi and cellular networks, and how Wi-Fi 7 is enhancing the user experience when compared to earlier Wi-Fi standards.

Special episode where we interview 3 engineers : Tristan, Jaroslav and Maren who troubleshooted network issues on boats and cruise ships. Some even had to go on site on the cruise ... there could be worse interventions probably.

During high-traffic seasons like Black Friday or a much-anticipated product launch, maintaining good digital experiences for customers is vital. We’ve all heard tales of floods of eager shoppers crashing a website during a major sale—leaving them unable to make their coveted purchases. To guard against a breakdown like this during high-traffic periods, companies sometimes use various traffic management strategies such as digital waiting rooms. In this episode, The Internet Report team discusses the pros and cons of traffic management and looks at the different techniques used by ticketing platforms for the upcoming Oasis reunion tour concerts. They also cover an AT&T issue that impacted Microsoft, as well as disruptions at Akamai, Alibaba Cloud, and Cloudflare. Listen to the full episode now or use the chapters below to skip to the sections that most interest you. CHAPTERS 00:00 Intro 00:54 Oasis Reunion Ticket Issues 10:16 Microsoft Outage 13:00 Akamai Outage 14:40 Alibaba Cloud Outage 16:28 Cloudflare Incident 17:40 Outage Trends: By the Numbers 18:40 Get in Touch ——— For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-traffic-management-microsoft-outage?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q1_internetreport_q1fy25ep4_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Join Scott Schell and Sam Nchinda, VP and Head of Business Services at Orange Business based out of Atlanta, GA. In this episode, they discuss their long standing 25-year partnership with Cisco and how they have found success through establishing their three-prong value proposition with: digital infrastructure, employee experience, and operational experience.

In this episode, Deanna Davenport, VP of Customer Success at ePlus (CX Global Partner of the Year) discusses their motto of "Customer first. Services led. Results driven." Tune in to hear the CX Global Partner of the Year discuss success with Partner Advanced Services, 96% renewal rates, 90% cSAT, and more.

Let’s dive into the fascinating world of subsea cables. With special guest Murray Burling—Executive Director of Oceans and Environment at RPS—we’ll explore the current subsea cable ecosystem and chat about what the future might hold. Tune in for insights on how important subsea cables are for today’s digital experiences, how decisions are made on where to place them, the consequences of cable cuts, and route diversity and Internet resilience. CHAPTERS 00:00 Intro 02:29 Current Subsea Cable Ecosystem 07:16 Subsea Cable Cuts 15:15 Route Diversity & Internet Resilience 18:51 What’s Next 22:05 Get in Touch ABOUT MURRAY BURLING Murray Burling is the Executive Director of Oceans and Environment at RPS. Murray has extensive experience as a consulting coastal engineer, oceanographer, and marine modeler, undertaking multifaceted studies in Australia, New Zealand, South East Asia, and the Middle East. He has managed the implementation of large web-based data and model applications and his team supports data acquisition and analysis for a wide range of industries developing and operating in the world’s oceans. These sectors include conventional and renewable energies, shipping, ports, and communications. He is also an expert in complex dataset analysis and visualization, and has authored and co-authored many technical reports and publications. Connect with Murrary on LinkedIn: https://www.linkedin.com/in/murray-burling-a527839a/ ——— For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-subsea-cables?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q1_internetreport_q1fy25ep3_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Tune in to be in the know as Craig Hill, Mike Luken, and Andy Stewart explore the crucial role of quantum safe cryptography as we approach the quantum computing era and its potential impact on current encryption methods. Discover what you need to know and how Cisco is leading the way in delivering quantum safe cryptography. The discussion begins with an overview of the urgent need to migrate to post-quantum cryptography. In the U.S., Federal agencies have been mandated by National Security Memorandum 10 to transition their cryptographic systems to withstand quantum computing attacks by 2035. This directive, enforced by the President's Office, the Office of Management and Budget (OMB), and the Office of the National Cyber Director, aims to mitigate future risks posed by quantum computers. Globally, governments, financial institutions, hospitals, and other entities requiring secure information protection are also taking steps to incorporate quantum-safe cryptography. Although quantum computers capable of breaking current encryption do not yet exist, the National Institute of Standards and Technology (NIST), in collaboration with over 100 countries and experts, has recently released the first three finalized Post-Quantum Encryption Standards. Listen in as Craig, Mike, and Andy delve into the nuances, needs, and technical details of quantum safe cryptography, and learn how Cisco is preparing for the post-quantum world.

This episode features Amanda Dalzell and Tony Mai from Insight Technologies. They discuss their success with integrating Success Tracks into their sales strategies and how this has accounted for positive changes in their operation and sales strategies and overall company growth through delivering premium services by leveraging the Digital Selling Lifecycle Experience.

In this episode, Esther Roure Villa remembers her days of troubleshooting Service Providers and spanning-tree loops. Esther is now a Sustainability Lead at Cisco and explains to us why it's way more technical than just a few buzzwords for good measure.

AB sits down with Bert Soto, Chief Diversity Officer and VP of Sales at TGS, the official technology provider for the Kansas City Chiefs, 2024 NFL Champions. They discuss TGS's growth from a small business to a full-service IT consulting firm, covering managed services, automation/AI, security platforms, and end-user devices.

In this episode, Julie Greene from ComputaCenter discusses how they are leading the charge in sustainable IT solutions. Discover how their innovative approach to end-to-end lifecycle selling is not only helping customers achieve carbon neutrality but also driving significant cost savings and operational efficiencies.

Explore the recent Google Cloud and GitHub outages, plus get insights from a network perspective into the August 12 X livestream event featuring Elon Musk and Donald Trump. In the case of Google Cloud, a power issue in one of its European regions impacted connectivity and affected several services and networking equipment. The problems disrupted connectivity into the region as well as some Partner Interconnect connections and associated routes between other Google regions. Traffic to and from GitHub.com encountered an issue when a database configuration change resulted in critical services unexpectedly losing connectivity. And when access issues during the August 12 X “Spaces” livestream were attributed to a network load-related issue, traffic behavior observed during the event suggested a different technical explanation. Tune in to learn more about these three events or use the chapters below to jump to the sections that most interest you. CHAPTERS 00:00 Intro 00:47 Google Outage 05:03 GitHub Outage 11:26 X Spaces Insights 14:16 Outage Trends: By the Numbers 15:57 Get in Touch ——— For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-github-google-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q1_internetreport_q1fy25ep2_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Jason Marks and Gladys Kline are joined by Digit Murphy, a trailblazing leader in sports and business, to discuss the vital role of women in leadership, sales, and technology. They explore the challenges and opportunities women face in these fields, sharing insights on how to break barriers, lead with confidence, and inspire the next generation of female leaders in the industry.

Jason Marks and Gladys Kline discuss the crucial role of time management for both sellers and leaders in the tech industry. They share practical strategies for boosting productivity, managing priorities, and making the most of your time to drive success in a fast-paced environment.

In this episode, Jason Marks and Gladys Kline sit down with Rhonda Henley, VP of the Americas Partner Organization at Cisco, to dive deep into the dynamics of the channel.

Jason Marks and Gladys Kline are joined by Matt Konwiser, Regional CTO at IBM, to discuss the current landscape and future of artificial intelligence. They explore the latest advancements, challenges, and opportunities in AI, offering expert insights into how AI is shaping industries and driving innovation.

Jason Marks and Gladys Kline explore the transformative journey of VARs, discussing how the industry has evolved and what it takes to stay competitive. They dive into the critical shifts, emerging trends, and future opportunities that are redefining the role of VARs in the tech landscape.

Jason Marks and Gladys Kline take you behind the scenes of building the BITS podcast, sharing their journey, insights, and challenges. They set the stage for the exciting episodes to come, offering a glimpse into the intersection of business, innovation, and technology that BITS will explore. Welcome to BITS (Business, Innovation, & Technology Show), hosted by Jason Marks, CEO of Techrategy. Join us as we delve into the spheres of business, innovation, and technology, delivering insights from industry-leading experts worldwide. Join us as we delve into the spheres of business, innovation, and technology, delivering insights from industry-leading experts worldwide. Each episode is crafted to empower tech CEOs, VARs, MSPs, SPs, sellers, account managers, and their executive teams with the insights and strategies essential for success. Whether you're at the helm of sales, guiding corporate leadership, or driving engineering initiatives, BITS serves as your ultimate resource for staying abreast of the latest trends, tackling challenges, and discovering solutions that shape the ever-evolving tech landscape.

This episode features David Watkins, the VP of Software and Services at GDT. David shares the highlights of GDT’s significant growth, noting a 20% increase in services and 30% growth in enterprise agreements in Cisco's FY 24 year to date through Q3. Additionally, GDT has seen a 276% year-to-date growth in success tracks, emphasizing their focus on premium services.

In this episode, Kelly Ryan, VP of IBM Technology Lifecycle Services discusses how IBM TLS - built upon Partner Advances Services, a CX partner-branded and delivered offer - is being delivered to customers.

This week, The Internet Report team and special guest Dave Anderson—a tech industry veteran and co-host of "A Very Melbourne Podcast," which covers the Australian Football League and more—are chatting about how to assure great digital experiences at major sporting events. Large sporting events are always logistically complex, and today that’s even more the case with digital technology permeating every part of operational and experience delivery. And due to the real-time nature of live sports, any glitch can have a big impact on fan experiences—whether they’re at the stadium or joining in from their living rooms. For the teams managing this web of digital services that brings sports content to global audiences, it’s vital to guard against potential issues, as well as quickly detect and remediate problems when they do occur. Tune in to learn more or use the chapters below to skip to the sections that are most interesting to you. CHAPTERS 00:00 Intro 01:50 Digital Experiences in the Sports World 08:57 The In-Stadium Experience 13:18 Hybrid Sports: Catching the Game From Anywhere 18:38 Sports Betting & Digital Experiences 23:06 The Athlete Experience 29:00 Key Takeaways 31:48 Get in Touch ABOUT DAVE ANDERSON A tech industry veteran, Dave Anderson currently serves as the Head of Product Marketing and Strategy at Contentsquare. He also co-hosts "A Very Melbourne Podcast," which covers the Australian Football League and more. ——— For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-digital-experiences-sports?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q1_internetreport_q1fy25ep1_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In this episode, we host our first non-Cisco guest Richard Atkin from ITGL. He tells us how he combines network engineering and programming in his job role with the help of Cisco RADKit, a free tool provided by Frederic Detienne whom we also invited on this episode ! When you have random access points crashing in your network, how can you automate the troubleshooting and more importantly expedite a solution ? Find out more at radkit.cisco.com

Meet Madalena Martins, a project manager whose travels and studies in the sociology of emotions ultimately led her to Cisco. Tune in for a sneak peek of Madalena’s album (yes, she's also a musician!). This is an episode you won't want to miss!

In this episode of Partner Perspectives, Scott Schell sits down with Dan Farrell, SVP of Global Services at ePlus, and Larry Hahn, Director of Channel for Schneider Electric, to explore a transformative partnership with Cisco. Together, they discuss how their partnership is making sustainability tangible for customers. Learn about the innovative solutions driving real business value, the challenges of balancing AI and power consumption, and the strategic benefits for partners and customers. Tune in for an insightful conversation on the future of sustainable technology!

Cybersecurity, remote work, full stack observability, oh my! SMBs have got a lot on your mind. Worrying about securing their workforce wherever they work, shouldn’t be one of them. In this episode, we sit down with Glenn Davis, COO, and Timothy Connley, Partner Manager at IT Savvy, a Cisco partner. Tune in as we explore the technologies and strategies that companies need to enable their workforce, enhance the remote and in-office work experience, and empower SMB IT infrastructures. Discover how to navigate the challenges of hybrid work environments, ensure robust security, and maintain productivity and connectivity seamlessly, no matter where your workforce is. Learn more about Cisco solutions for small and medium businesses here: www.cisco.com/c/en/us/solutions/…mall-business.html

On July 19, many organizations around the globe—including airlines, banks, and hospitals—experienced outages as Windows machines reportedly got stuck in a boot loop that ultimately resulted in the Blue Screen of Death (BSOD). These disruptions had a common source: an update from CrowdStrike, a managed detection and response (MDR) service used to protect Windows endpoints from attack. Tune in to hear The Internet Report team’s insights on this CrowdStrike update and the ensuing IT outages. We’ll also dive into the separate Azure outage that occurred just hours before, as well as some other recent disruptions. ——— CHAPTERS: 00:00 Intro 00:48 CrowdStrike Sensor Update Incident 05:40 Azure Outage 10:47 Workday Outage 12:11 Grammarly Incidents 14:36 Outage Trends: By the Numbers 16:57 Get in Touch ——— For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-crowdstrike-update-azure-outage?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q4_internetreport_q4fy24ep6_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

AB sits down with Papi Menon, VP of Product Management at Outshift by Cisco, to discuss Outshift’s charter to foster new and cutting-edge tech ideas and tools to help technology teams succeed in the future. Building successful products is not an overnight effort, and this enlightening conversation emphasizes the critical roles of commitment and patience in guiding a new product from its initial concept to market launch.