Business Brain – The Entrepreneurs’ Podcast

This week, while Dave and Shannon enjoying spending time with their family and friends for the Christmas holiday, we revisit one of our favorite episodes with Paul Downs, author of Boss Life and Small Business contributor to the New York Times and Forbes. This was a very special episode. If you missed it, you’re going to learn a tremendous amount. If you’ve heard it before like we have, listening to it again as we did during our editing is definitely worth your time. How prepared are you for the challenges of running your small business? What energizes you to make it through tough times and just how transparent are you (and should you be) to your employees and everyone else that you discuss your business with?  If you felt like your business was about to shut down, could you imagine reaching out to the New York Times with an offer to share the experience with thousands of people? Paul Downs thought it would make for a good story and he wrote for the NYTimes.com for 4-years before writing a “year in the life of my business” book: Boss Life. You’ve never read a business book like Boss Life. The book quickly joined our list of “must reads” for all current and potential business owners. The work is the most honest and transparent business book that we have ever read and we encourage all of you to read it. Today, Paul Downs joins Dave Hamilton and Shannon Jean on the Small Business Show where they dig deeper into Paul’s story, into Boss Life and into the work ethic that has kept Paul in business for over 30-years. The post Paul Downs author of Boss Life – Revisiting a Favorite. Small Business Show episode 203 appeared first on Business Brain - The Entrepreneurs' Podcast.

If you’re a Small Business owner, chances are you like things to be done a certain way – that may be why you don’t work for someone else, doing things their way. This is a powerful trait that can push you to succeed – but, it can also turn you into a micromanager when it comes to your employees, contractors and partners. So, how do you avoid being a micromanager while at the same time being sure things are getting done and that people are embracing change and not getting stagnant? Let’s figure it out together on this episode of the Small Business Show. Join Dave Hamilton and Shannon Jean as they discuss their own micromanaging issues and how they have worked hard to overcome them with tactics like up-front communication, planned check-ins and perhaps most importantly, using persuasion to nudge things along in the direction that you want, while protecting the autonomy of your employees, contractors and partners. During the discussion, we come up with ways to promote change and avoid getting stuck at a “comfort level” for your team along with ways to foster change as a foundational part of your business. Join us for this and much more on this episode of the Small Business Show, then come share your story at the Small Business Support Group. Thanks for listening! 00:00:00 Small Business Show #202 for Wednesday, December 19, 2018 00:02:56 Working your own way 00:03:54 Creating Perpetual Change 00:07:01 Set check-in/adaptation points “You’re going to get bored if we don’t change it” 00:09:02 Why is micromanaging so bad? “I’ll back up every decision you make, but I reserve the right to critique them with you” 00:13:34 Delegate the work, and set Clearly-defined Checkpoints Fostering Autonomy 00:15:45 Don’t get comfortable 00:18:21 Use the illusion of choice to foster buy-in 00:20:23 Have that removed! 00:23:07 Treat people the way they need to be treated, not the way you need to be treated 00:24:03 Embrace change, reward risks 00:25:48 Eradicate the Resistors! 00:30:03 SBS 202 Outtro The post Stop Micromanaging and Start Persuading – Small Business Show 202 appeared first on Business Brain - The Entrepreneurs' Podcast.

Most of us create businesses to support our lifestyle, but there’s some people that live a lifestyle that seems to lend itself to starting businesses. Today we’re going to talk to Jeff Anderlite, a serial business owner that has travelled the world, in what looks like to us, like a pursuit of living a “non-boring” life. Along the way, Jeff has started a hostel in Nicaragua, a Spice company, a clothing brand and naturally, a business to help other businesses succeed. We’re sure you are as eager as we are to hear the backstory here… Join us and you’ll hear Jeff talk about starting his first business when he was in High School, how he knew early on in his life that in order to be true to himself, he would need to create and be an Entrepreneur and how his experiences working with different partners has taught him so much. You’ll hear about Jeff’s travels around the world and how he has combined his love of travel with marketing for his apparel business, Baja Llama and how his latest business, Ignite360 is helping other companies with their marketing and growth. After you hear the show, click over to Baja Llama and use coupon code Bajallama30 to take 30% anything through Dec 31, 2018. Listen in and then come talk with us at the Small Business Support Group!   00:00:00 Small Business Show #201 for Wednesday, December 12, 2018 00:00:56 Jeff Anderlite, Journeyman Businessman 00:03:06 Creating Rockets and Electric Erasers 00:03:45 Started with Bottle Buddy 00:05:40 “Weird Stuff” Sells 00:08:33 Be true to yourself 00:11:28 Selling vs. Stopping 00:12:56 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:15:11 Baja Llama … Travel funding turned into a business? 00:17:35 Business partners need to have the same ideology and vision 00:20:11 Write it down! 00:25:48 Know who you are and what your actions communicate 00:28:46 Ignite360 00:31:56 Read, Listen, Learn & Take a step back and process 00:33:18 SBS 201 Outtro [email protected] The post Interview with Jeff Anderlite of Baja Llama and Ignite360 – Small Business Show 201 appeared first on Business Brain - The Entrepreneurs' Podcast.

Join us today for the 200th episode of the *Award Winning* Small Business Show! We’re thrilled to have been ranked as the #1 Small Business Podcast by Feedspot for 2018 and we couldn’t have done it without our listeners. Your Co-Hosts Dave Hamilton and Shannon Jean thank you! Today we are focusing on Collaboration – why it’s important for you personally, your Small Business, your partners and employees. You’ll hear why Collaboration is good for your own well being, allows you to share your knowledge with other people and learn from specialists in other fields. We discuss the power of bringing together different viewpoints and experiences to help come up with and refine ideas, to offer suggestions, make changes and corrections in a two-way flow of knowledge that will dramatically improve your output. Collaboration also helps keep you accountable because it’s easy to let yourself down, but much more difficult to let other people down. Shannon discusses the concept of Collaboration as a tool to bring together different business concepts and to apply ideas from a completely different product or service to your own Small Business – sometimes a completely different take on things can be the differentiator that you need for success. There’s a few more tips about why Collaboration matters so much before we jump into ways to get yourself and your team to Collaborate. We’ve got a one-word solution for your team that you don’t want to miss. Join us today and then visit the Small Business Support Group to Collaborate with other Small Business owners.   00:00:00 Small Business Show #200 for Wednesday, December 5, 2018 00:01:23 A major award: Top Feedspot Small Business Podcast 00:03:11 Collaboration is good for the soul 00:07:37 You Don’t Know What You Don’t Know 00:10:19 It’s much easier to let yourself down than it is a partner How I Built This Method Co-Founders Episode 00:14:02 “I never thought of that!” 00:20:28 How does a completely different business solve this problem? The Purple Cow Crack pie 00:25:33 Create a safe environment for ideas 00:27:50 Leverage Serendipity Jay Gentile and BoosterBots on Small Business Show And now… Peak Social Apps 00:31:57 Be OK with both Yes and No 00:35:49 Food is Collaboration 00:39:16 The value of Flex Time and Recognition Move employees around 00:41:32 SBS 200 Outtro The post Why Collaboration is the Key to Personal and Small Business Success – Small Business Show 200 appeared first on Business Brain - The Entrepreneurs' Podcast.

Technology changes quickly and one of the problems we all deal with is finding a home for your old laptop, phone or tablet when you upgrade. How many of us have an old iPhone in a drawer or MacBook sitting on a shelf somewhere? Today we get a chance to learn more about the business opportunity that this situation creates with our guest Brian Burke, owner of SellYourMac.com You’ll hear the story about how not getting the job of his dreams pushed Brian into creating the company of his dreams. Join us today for episode 199 of the Small Business Show and then join the conversation on the Small Business Support Group!     Chapters: 00:00:00 Small Business Show #199 for Wednesday, November 28, 2018 00:00:55 Brian Burke from SellYourMac 00:02:40 Didn’t get the job I wanted out of college 00:04:20 Didn’t have enough product to sell! 00:04:41 Selling convenience first 00:06:40 Rely on yourself as your backup plan 00:09:32 Where else to sell your Mac? 00:10:56 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:12:31 SPONSOR: Go to LinkedIn.com/SBS and get $50 OFF toward your first job post! 00:14:30 Buy where you want to sell 00:17:35 Let eBay do half your marketing for you 00:19:03 Managing your SEO from the core of your website 00:20:05 Managing by learning your people Culture Index 00:22:19 Beware the fraudsters 00:25:21 The (in)efficiencies of addressing fraud 00:27:42 Unintentional fraud 00:29:10 Never happy with current size. Always Be Growing. 00:30:14 Be prepared to work. 00:31:59 SBS 199 Outtro The post Interview with Brian Burke Founder of SellYourMac – Small Business Show 199 appeared first on Business Brain - The Entrepreneurs' Podcast.

We hope you are enjoying the Thanksgiving holiday with family and friends! That’s what Dave and Shannon are doing this week, so we bring you one of our favorite interviews from last year with Gurjit Sing and Kevin Chou from the Gentleman’s Garage, a Turo based Small Business that focuses on renting exotic cars. Enjoy the show and we will be back with you next week! Chapters/Timestamps: 00:00:00 Small Business Show #198 for Wednesday, November 21, 2018 00:01:22 Small Business Show #141 October 18, 2017 00:02:58 Gurjit Singh & Kevin Chou – Using Turo as a Small Business platform 00:05:03 It all starts with two Mustangs … and a BMW 00:05:42 Turo covered the repair! Shift – online car buying and selling 00:06:53 Beware the damage claims 00:08:04 Think about how people will drive your vehicles 00:09:15 Turo manages the risk 00:10:03 Turo valet service 00:10:37 Each car makes 2-3x monthly payment 00:12:48 The logistics of management 00:14:51 One-way fee 00:15:58 With affluent customers, you’re managing an experience 00:18:34 If you’re going to rent it out, don’t buy new! Certified Pre-Owned works very well for Turo 00:21:40 Managing the fleet – new cars, selling cars, registrations 00:22:55 The bankers slow you down! 00:26:03 Did making it a business ruin your hobby? 00:27:01 “The cars are still a thrill to drive” Converting to a membership business 00:29:02 Visit Gurjit and Kevin’s The Gentleman’s Garage on Turo… and Facebook 00:30:15 SBS 141 Outtro The post Small Business Show 198 – From the Archives: Gentleman’s Garage on Turo interview appeared first on Business Brain - The Entrepreneurs' Podcast.

Let’s face it, not every decision you’ll make for your Small Business is going to be a good one. What can you do to avoid bad decisions in the first place and how can you quickly recover from the ones that slip through? Join us today on episode 197 of the Small Business Show where your hosts share their own bad decisions and tips for minimizing yours! Bad decisions can hurt your Small Business, kill your cashflow or destroy your reputation. The first step we discuss on today’s show to minimize the destructiveness of bad decisions is making sure you have enough information to make an informed decision. Shannon uses an example from his super-bad decision to get into the TV business of how not having enough info in hand should have stopped him from make that decision. We then move onto to a discussion about timeliness and being sure you don’t get suckered in to a “limited time offer” situation, being sure that the data you are using is not out of date, not letting your emotions obscure the facts and the pitfall of being overly optimistic and letting best-case scenarios obscure reality. You’ll also hear us talk about Dave’s “Fallacy of Sunk Costs” and not letting invested money and time obscure your ability to make good decisions about projects, not letting so-called experts change your gut instincts about a decision. Join us for all this and more and then share your own story at the Small Business Support Group! 00:00:00 Small Business Show #197 for Wednesday, November 14, 2018 00:01:41 Good decision: Nearly 200 Episodes of SBS! 00:03:01 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:05:38 Bad Decisions can devastate your business. 00:07:38 Shannon’s “no-manifest” story 00:09:53 The confidence conundrum 00:11:35 The most expensive TV on the planet! 00:13:23 Next time you can walk away. 00:16:42 Watch the things that slow you down 00:18:25 Don’t be afraid of saying no. 00:20:30 Get current info! 00:21:23 SPONSOR: Visit TryHopsy.com/SBS to get the SUB home draft machine, 2 mini-kegs of beer (equivalent to 2 six packs), 2 Hopsy glasses and free membership in the monthly beer Club for $99. 00:26:26 Don’t look for the best case scenario 00:27:48 Avoid complacency 00:28:56 Consider opportunity cost 00:29:32 Acceptable risk 00:33:18 Acknowledge confirmation bias 00:36:57 SBS 197 Outtro The post Bad Decisions in your Business – How to Avoid and Recover – Small Business Show 197 appeared first on Business Brain - The Entrepreneurs' Podcast.

From time to time we discuss the tools we use to run our own Small Businesses and why we couldn’t live without them. Join us today for our second installment of Tools for Small Businesses to hear from your hosts Shannon Jean and Dave Hamilton about their favorite business products. We start out with a detailed discussion of Trello and how Dave’s team uses it for managing content creation on the MacObserver. while Shannon uses the Kanban style of project management that Trello visualizes to manage various projects throughout difference businesses. Then it’s on to Google Hangouts and how bringing your team together on video is a powerful way to keep everyone focused and connected. The next set of tools comes from the good folks at Iwascoding with their GarageSale and GaragePay products – both essential tools for managing listing and product sales on eBay along with cashflow and reporting via Paypal. Dave jumps in with his recommendation of Arlo Cameras and the Synergy Surveillance Station and then we’re on to some common sense tools like mini-breaks during your day and giant manilla envelopes to deal with the inevitable inflow of paperwork you need to hang onto for your Small Business. Evernote rounds out our software list of essential tools along with a couple of other Podcasts you should be listening to and we wrap up the show with a call to always be carrying a pocket knife. Listen in and share your own tools at the Small Business Support Group! 00:00:00 Small Business Show #196 for Wednesday, November 7, 2018 Tools and Small Business Tips mentioned on SBS 172 00:02:36 Trello 00:06:18 Google Hangouts 00:08:33 GarageSale for managing eBay listings 00:11:16 GaragePay to manage your PayPal transactions 00:15:01 SPONSOR: Care/of. For 25% off your first month of personalized Care/of vitamins, visit TakeCareOf.com and enter code SBS. 00:18:56 Arlo Cameras 00:22:15 Synology Surveillance Station 00:23:37 Mini-breaks 00:24:53 Big manila envelopes 00:29:53 Evernote 00:32:15 Podcasts: How I Built This, Coffee with Scott Adams 00:35:19 Get a good pocket life: Gerber Paraframe 00:38:27 SBS 172 The post Small Business Tools for Success – Small Business Show 196 appeared first on Business Brain - The Entrepreneurs' Podcast.

We love answering listener questions. Not only does it make us feel much smarter than we actually are, it also allows us to connect with our listeners and help them solve problems. Send your questions to be featured on the Small Business Show! On this episode, we hear from Louis with a question about setting up his website, selecting a domain name and getting help with both. We then talk about some options for your office software and how to keep older PC hardware running strong with alternative operating systems. Carol then asks for help with a lawsuit caused by a dog being hurt at her boarding business. We discuss lawyers, insurance options and the best way to proceed to minimize the impact on her Small Business. Then we’re on to a question from Jacob about options for selling his Small Business. His partner wants to pay a large up front fee to a business broker and Jacob is not as comfortable with that option. Be sure to see the show notes for links to previous episodes where we discuss these situations in detail. There’s some great interviews with Small Business Owners about solving these types of problems. Join your co-hosts Dave Hamilton and Shannon Jean as they answer these questions and more on this episode of the Small Business Show. 00:00:00 Small Business Show #195 for Wednesday, October 31, 2018 00:02:17 [email protected] 00:02:22 Louis-Setting up a business domain GoDaddy NameCheap SmugMug WordPress BlueHost.com – One stop shop for domain registration, email, wordpress hosting Fiverr.com Upwork.com Guru.com 00:13:20 Use LibreOffice instead of MSOffice OpenOffice 00:18:05 Consider Ubuntu or Elementary.io to breathe new life into old computing hardware 00:22:22 SPONSOR: New Square Payroll App – Everything you can do on a desktop you can do in the app. Visit Square.com/Go/SBS for More 00:24:13 SPONSOR: Go to LinkedIn.com/SBS and get $50 OFF toward your first job post! 00:26:55 Carol-I’ve been sued, what do I do? What to do when your small business has been sued – SBS 145 00:34:22 Jacob-What do you guys think about business brokers? Selling your Small Business – Interview with Abbi Vakil – SBS 128 Thinking of selling your small business – SBS 127 Interview with Bob Grewal of Seapoint Business Advisors – SBS 61 SCORE 00:40:37 Domain ownership matters! 00:44:49 SBS 195 Outtro The post Listener Questions: Domains, Lawsuits and Selling Your Business – Small Business Show 195 appeared first on Business Brain - The Entrepreneurs' Podcast.

Change is coming for you and your Small Business! How you manage change and how you integrate change into your company culture is an important part of your long term success. Join us today for episode 194 of the Small Business Show as we take a deep dive into welcoming and benefiting from change. We start the show with a discussion about SCORE Mentoring and your co-host Dave Hamilton’s decision to connect with his local SCORE representatives to discuss changes in his business and how having an accountability partner can dramatically increase your productivity. Then, it’s on to tips for using small changes in your personal life to get you comfortable with larger changes that are inevitable and eventually heading your way. Shannon’s premise is that these small changes help to “re-wire” your brain so you welcome larger changes and use them in a productive manner. Once you find yourself embracing change, it’s time to work on your Small Business! You’ll hear how to make change part of your Small Business story, how to use casual comments and frequent actions to get your employees used to and ready for change and how to use the Two Week Trial method to introduce changes in your business. We wrap up the show with a discussion of the new Small Business Show mailing list and why you should subscribe. Join us, then click over to the Small Business Support Group to share your story, ask questions and more. 00:00:00 Small Business Show #194 for Wednesday, October 24, 2018 00:01:46 Constant Change is here to Stay Small Business Show Episode 70 – Change! 00:02:41 SCORE Mentoring for Change! 00:08:15 Accountability matters! 00:09:26 SPONSOR: New Square Payroll App – Everything you can do on a desktop you can do in the app. Visit Square.com/Go/SBS for More 00:11:15 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:13:28 Tweak your systems to accept change that happens 00:14:37 Complacency kills 00:15:03 Small change conditions you! Change the side of your bed Change seats at the dinner table Take a different route to the office 00:17:49 Dave faces the Comscore Gestapo 00:20:52 Get yourself comfortable with change first 00:21:44 Make change part of your company’s story Manage to your audience 00:24:02 The casual mentions of change “What side project would you like to work on here?” “Your job is going to change all the time.” “What do you want your next job to be?” 00:28:20 Try out change for two weeks! 00:32:32 Lose the past. Consider sunk costs! 00:34:06 Change is coming! 00:34:25 Change at SBS: Small Business Show Mailing List 00:35:20 SBS 194 Outtro The post Embracing Change for Small Business Success – Small Business Show 194 appeared first on Business Brain - The Entrepreneurs' Podcast.

How important is creating content to share with your existing and potential customers to your Small Business success? And what are some of the keys to being successful with a content marketing plan? Join us today for episode 193 of the Small Business Show to hear how your co-hosts Shannon Jean and Dave Hamilton have used relevant and timely content in their businesses to connect with followers, drive new business and keep in touch with their existing customers. We jump right into what we believe is one of the most important aspects of getting the biggest impact with content marketing: consistency. Creating a plan and sticking to a publishing schedule will make your content marketing exponentially more successful than just posting random content every now and again. You’ll hear more tips and real-world examples about tapping into your employees expertise, why newsletters and mailing lists are so powerful and why being authentic and sharing your personal stories are ways to fast track your success. Listen in for these topics and much more, then come join us at the Small Business Support Group to share your tips and comments. Cheers! Chapters/Timestamps: 00:00:00 Small Business Show #193 for Wednesday, October 17, 2018 00:01:13 Content requires a Commitment to Consistency 00:02:49 Every business is in the Content Business SBS Interview with Ben Schroeder from Santa Barbara Cider 00:05:27 Use content to highlight – and share – your expertise SBS Interview with Cowboy Crickets Small Dog Electronics 00:07:40 Tap your team’s expertise 00:09:57 Use the Newsletter 00:12:50 Later is now! $Later = NOW() 00:15:22 SPONSOR: Timing, for anyone billing their hours. Visit timingapp.com/smallbusiness 00:18:15 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial. 00:20:11 Be authentic! 00:21:21 Share your personal brand 00:23:55 Balance your requests for information with shared value 00:26:47 Be honest about the perceived value of your content 00:28:10 “We lied” 00:29:14 Workshop: Start an email list Shannon: Creates the content Dave: Creates the form, Links the engine 00:34:39 Always be Creating! 00:35:20 SBS 193 Outtro The post Small Business Content Creation and Marketing – Small Business Show Episode 193 appeared first on Business Brain - The Entrepreneurs' Podcast.

Ever thought of starting a Small Business from your hobby? We often hear about home beer brewers taking the leap and launching a company built around their love of beer, but what about Cider makers? Join us today as we talk with Ben Schroeder, founder of Santa Barbara Cider! Many of us follow our interests and passion from hobbies to Small Business owner. Ben Schroeder spent 7-years perfecting his different cider flavors in his garage before opening the Santa Barbara Cider taproom with his sister, Twilight and close friend Niklas. Today they create over 60 flavors with 12 rotating taps at any one time. Ben shares how he made steady, methodical steps to get the business off the ground and to grow it to where it is today, serving a large community at their tap room and expanding into other local venues. Listen in and you’ll hear about the importance of creating an experience your customers will love, how asking for help can get people on your side and how starting with your neighbors is the key to getting final approval when applying for a federal liquor license. There’s a lot of great tips on this episode of the Small Business Show. Listen in, then ask your questions and comment at the Small Business Support Group. Cheers! Chapters/Timestamps: 00:00:00 Small Business Show #192 for Wednesday, October 10, 2018 00:00:44 Interview with Ben Schroeder from Santa Barbara Cider 00:01:29 Celiac disease points small business to Cider! 00:02:57 “This is great, where did you buy it?” 00:05:14 So many small steps and eventually it’s a business 00:07:02 How many hours means “full time” for this business? 00:07:41 Create an experience 00:09:33 Marching band supplies lead to Cider 00:10:53 Only 100 gallons per year 00:12:05 “Hey I need some help” 00:13:27 Are your neighbors comfortable with what you’re doing? 00:14:57 Time to distribute! 00:18:23 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:20:31 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial. 00:22:07 Social media? Be social! 00:24:06 Relational not Transactional 00:24:59 Mistakes: Rushing, Doing too Much, or Completely Distracted 00:27:44 Find Santa Barbara Cider on Instagram or Facebook or at sbcider.com The post Interview with Santa Barbara Cider Founder Ben Schroeder – Small Business Show 192 appeared first on Business Brain - The Entrepreneurs' Podcast.

What’s the best way to handle conflict when things go wrong with a customer, partner or employee? Join your hosts Shannon Jean and Dave Hamilton for this episode of the Small Business Show to hear about their experiences in managing, resolving and de-escalating conflicts that will inevitably try to ruin your day. One of the cornerstones of most conflicts is the misunderstanding of the intention of one or both parties. You’ll learn about methods to be sure your good intentions are interpreted correctly and when sometimes you or your employees will just have to pickup the phone to clear the air. Next, we jump into a discussion about how to make written correspondence (email, text, chat) show empathy and how creating templated responses can help you set the correct tone you want your customer service department to use when solving conflict. Then it’s on to a discussion about your sense of justice and why it has no place when trying to resolve conflicts with your customers! You’ll hear us discuss the power of apology (even when you’re not at fault), how to train instruct your team that these are just business decisions and not personal battles and how the Two Token Concept of Customer Service is critically important for success. Join us today, then ask questions or share your Small Business story at the Small Business Support Group! Chapters/Timestamps 00:00:00 Small Business Show #191 for Wednesday, October 3, 2018 00:01:07 Sharing the Charmed Life excitement 00:02:31 Know your audience 00:04:27 How to de-escalate 00:04:53 “How can I take your headache away?” 00:07:47 Misunderstanding intention 00:08:34 Get on the phone! 00:09:30 Show that you care, and are willing to listen 00:10:30 Use emojis! TextExpander saves the day 00:12:17 Lead with the right message 00:13:50 Emotion engenders loyalty 00:17:37 SPONSOR: Timing, for anyone billing their hours. Visit timingapp.com/smallbusiness 00:19:35 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial. 00:21:18 About our sponsors 00:22:10 Justice doesn’t matter 00:23:29 Amazon: “That is a business decision” 00:26:10 Empower your team to avoid escalation 00:27:37 Permission to apologize “I’m sorry that things haven’t gone right for you.” 00:29:51 Add empathy to the scenario The Two Token Concept of Customer Service 00:32:02 Remember Meatloaf! 00:33:07 Define an escalation path 00:34:04 Leverage loyalty: “What do you want to do?” 00:34:48 Customer service ain’t for everyone! Pacing and Persuasion 00:36:13 Find common ground 00:37:15 SBS 191 outtro The post Managing Conflict with Customers and Partners – Small Business Show 191 appeared first on Business Brain - The Entrepreneurs' Podcast.

Start a business and you become a leader. Not just for employees, but to your customers, suppliers and other partners. What type of leadership style creates the most successful Small Businesses? Join your hosts Dave Hamilton and Shannon Jean today to learn about different leadership styles and why you’ll need more than one type for success. Should you be a constant cheerleader, or a steady, persistent force that your followers count on? We’ll discuss why you’ll need to be both and when it’s appropriate to use each style. You’ll hear about prioritizing relationships over tasks and how you’ll get better results from your followers this way. Shannon discusses his favorite “Mirror vs. Window” analogy for praise and accountability and Dave discusses the differences between leadership and just working hard. We share our tips about granting autonomy, how ethics play a role in what your followers think of you and how persistence needs to be your super power. We wrap up the show with a discussion about emptying the trash and cooking lunch for your followers – always fun topics. Listen in and then share your own leadership tips at the Small Business Support Group. Chapters/Timestamps 00:00:00 Small Business Show #190 for Wednesday, September 26, 2018 00:00:57 Better than the alternative 00:02:08 The definition of retirement: Dave’s Ice Cream Truck! Bill Ready on Small Business Show 00:05:49 No results for Leadership! 00:06:36 SPONSOR: Timing, for anyone billing their hours. Visit timingapp.com/smallbusiness 00:09:13 What type of Leadership creates a successful small business? Leadership vs. Just Working Hard 00:12:23 Setting the priorities: Dashboard-level view of your business 00:13:17 Categorize problems: systemic or one-offs 00:13:45 Cheerleader vs. Steady Hand that Leads through Crisis 00:14:48 Leverage silence 00:15:28 Spin your perspective 00:18:33 Always make a decision! 00:21:12 Openly praise, privately correct Build a Safe, Trusting Environment 00:23:09 SPONSOR: New Square Payroll App – Everything you can do on a desktop you can do in the app. Visit Square.com/Go/SBS for More 00:25:10 Small Business Support Group 00:25:31 Managing your management: focusing on tasks vs. relationships “These people worry about the business more than I do.” 00:27:23 Developing your people Adjust roles to take advantage of skills and strengths Take a genuine interest to learn who your employees are Create an environment you enjoy! Ask: “Do you need anything?” 00:32:11 Pay attention to the new person 00:33:23 Extend financial autonomy 00:34:17 Monitor your ethics 00:36:21 Persistence – Communicate during crisis 00:38:17 Be the janitor and the cook! 00:39:18 SBS 190 Outtro The post What Type of Leadership Leads to Small Business Success? – Small Business Show 190 appeared first on Business Brain - The Entrepreneurs' Podcast.

Getting paid might be the most important task for your Small Business. Processing payments quickly for your customers, avoiding fraud and managing your cash are all critical and daily tasks. Today’s guest on the Small Business Show has a wealth of experience in the payments processing business and is currently the COO of PayPal. Bill Ready joins your hosts Shannon Jean and Dave Hamilton to talk about PayPal’s new Funds Now service and much more. Listen in to hear how Small Business is part of Bill’s DNA, starting out by working for his parents auto repair business and taking those lessons to become an “accidental entrepreneur” that eventually led him to be involved with five startups, including Braintree and Venmo, eventually landing at Paypal and to the Chief Operating Officer role that he fills today. We all know that getting access to your cash is paramount for Small Business Owners. Bill discusses PayPal’s new Funds Now service that allows for instant access to funds for Small Businesses using Paypal. We discuss PayPal’s goal of “democratizing access to the digital economy” for Small Businesses of all sizes and why this is so important for Bill and Paypal. You’ll hear some great tips on the customer experience and some unique advice about scaling your business that you might not have considered. Join us today for this very special episode of the Small Business Show and then visit the Small Business Support Group to ask more questions and to share your comments! Chapters/Timestamps: 00:00:00 Small Business Show #189 for Wednesday, September 19, 2018 00:00:39 Bill Ready from PayPal, Braintree, Venmo 00:01:41 Small business in the blood 00:03:05 The accidental entrepreneur Dana Bowers 00:05:07 The joy and the burdens of small business are tremendous 00:06:52 PayPal’s new Funds Now 00:11:30 Going international… with immediate funds. 00:14:16 PayPal extends trust 00:16:20 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial. 00:18:00 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:20:30 Don’t Truck the Farmer’s Livelihood 00:22:47 Always remain customer-focused 00:24:27 Democratizing access to the digital economy 00:27:50 It’s all about the customer 00:29:23 Paypal’s customers are buyers and sellers 00:31:56 To scale, you need repeatable process 00:33:08 ….and you need to hire passionate people 00:34:55 Visit the Business section at PayPal.com 00:35:55 SBS 189 Outtro The post Bill Ready Paypal COO Interview, Funds Now and Customer Experience – Small Business Show 189 appeared first on Business Brain - The Entrepreneurs' Podcast.

Time is arguably our most important asset as Small Business owners. You can’t create more of it, but you can increase your efficiency and hack how you use time each day to make it work in your favor. Today on episode 188 of the Small Business Show, your hosts Dave Hamilton and Shannon Jean share their tips and strategies for getting the most out of your 24/7. The subject of time and the lack of it was brought up by longtime listener Todd McCann of the The Trucker Dump Podcast. Todd has the same problem we all do: not enough time in the day. You’ll hear our thoughts on making some changes that could open up more hours for Todd, along with some questions we ask of Todd that just might help your day become more efficient. Join us today and you’ll also hear about sacrificing some things to succeed, flexibility vs. freedom, learning to Spotlight your time and ignoring those time-killing distractions, scheduling time with yourself, why communicating your time needs to others is critical and if money is what you’re seeking at a particular moment, the most important question to ask yourself that will focus you in the right direction. Listen in, then share your story with us at the Small Business Support Group! Chapters/Timestamps: 00:00:00 Small Business Show #188 for Wednesday, September 12, 2018 00:01:19 About our sponsors 00:02:27 Todd-What Happens When I Really Don’t Have Time? The Trucker Dump Podcast 00:05:42 Recording behind the wheel 00:07:30 Two different shows 00:08:55 Creating more time 00:10:08 Be intentional with your time 00:11:14 Are you willing to pay the price? 00:12:28 Go back to work at night 00:12:55 Flexibility vs. Freedom 00:13:26 Learn to Spotlight your time 00:16:49 Keep a pad next to you 00:17:17 Bob LeVitis on the Small Business Show 00:18:58 SPONSOR: Timing, for anyone billing their hours. Visit timingapp.com/smallbusiness 00:21:00 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial. 00:22:44 Schedule Time with Yourself 00:24:57 Communicate your schedule with the people around you 00:28:07 Create your system 00:28:59 Tools… and services! 00:29:47 Managing optimism and realism 00:30:19 Question: What can you be doing right now that will increase your revenue? 00:32:19 Decide that you DO want to know this information! 00:33:38 SBS Outtro CacheFly.com provides all the bandwidth to get our show to you! The post Time Management Tips and Tricks for Small Business Owners – Small Business Show 188 appeared first on Business Brain - The Entrepreneurs' Podcast.

Everyone knows that coffee is an important part of every Small Business startup, right? With 400 million cups enjoyed every-single-day in the United States, this seems like a great opportunity for a Small Business. But, how do you get your voice heard in this crowded market? How do you create a niche where you can build a unique brand focusing on quality coffee and customer experience? Join us today for this episode of the Small Business Show to meet Tristan and Jackson Bredehoft, founders of Café Rica, a fast growing local and online coffee business located in Battle Creek, Michigan. Tracing their family origins back to Costa Rica, the Bredehoft brothers decided to import a unique Costa Rican coffee to share it with customers in the U.S. Literally bringing back two suitcases stuffed with coffee to get things started. You’ll hear the Café Rica founders discuss the benefits and challenges of working with a sibling, how they decided to build a Local, Craft Coffee business and why they wound up building their local coffee shop inside of repurposed shipping containers. Tristan and Jackson share how they benefited from taking part in a Kitchen Incubator program and how they have leaned on the Mentors from SCORE to shift their marketing focus to dramatically accelerate growth. Join your co-hosts Shannon Jean and Dave Hamilton as they learn about the Cafe Rica story and then come share your own at the Small Business Support Group! Chapters/Timestamps: 00:00:00 Small Business Show #187 for Wednesday, September 5, 2018 00:01:47 Tristan and Jackson Bredehoft from Café Rica 00:03:11 Family joke to family business 00:03:52 It starts with a suitcase! 00:05:58 The sibling business 00:08:05 Assigning duties…and The sibling benefit! 00:10:22 “The riches are in the niches” 00:12:00 Local, Craft Coffee 00:13:29 Differentiator: Shipping containers 00:15:27 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial. 00:16:41 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:18:15 Help from a kitchen incubator! Score Advisors 00:20:48 Biggest struggle – Learning to Tell Your Story 00:22:36 Learning from customers: subscriptions 00:24:32 Favorite mistake? Gotta listen to hear this one! 00:26:02 If you have an idea, do it! 00:27:09 Visit Cafe Rica on Facebook 00:27:51 SBS 187 The post The Business of Coffee: Café Rica Founders Interview – Small Business Show 187 appeared first on Business Brain - The Entrepreneurs' Podcast.

Being persistent is a critical part of making your Small Business succeed. From the very start, you will face obstacles that you’ll have to break through and go around to create something from nothing. Some of these will be mental, some physical and some logistical. Join us today for episode 186 of the Small Business Show to hear how your co-hosts Dave Hamilton and Shannon Jean have used their bull-headed persistence to overcome those obstacles during their careers. We discuss the importance of confidence and believing in yourself with tips on how to use your Success List to remind yourself of your achievements to build up your confidence, as well as learning how to maximize your strengths and minimize weaknesses with strategic partners or employees. Shannon then reminds us that patience needs to be a part of your plan – as long as you are moving along the path you set for yourself and your Small Business. Success takes time. You’ll hear about how immersing yourself in your Small Business is an important part of pushing through obstacles and achieving success and how creating habits out of things that work for your business will keep you moving forward on your quest. And while it’s important to have a clear vision of where you want your Small Business to go, we spend some time talking about adjusting and adapting when things don’t go exactly as planned (hint: they never do). We wrap up our discussion with a reminder that commitment to your Small Business success is critical – everything has a cost, get ready to pay it in time and effort to create a successful business that can help you lead that Charmed Life we talk about often on the show. Listin in and then share your story and comments on the Small Business Support Group! Chapters/Timestamps: 00:00:00 Small Business Show #186 for Wednesday, August 29, 2018 00:01:07 Bull-headed persistence is the key to success 00:02:51 Make sure that you have persistence in your Talent Stack 00:04:50 “Which story is more enjoyable to hear?” – Shannon Jean, ladies and gentlemen 00:06:30 Be confident! The story is part of the reward. 00:07:45 Recognize your achievements 00:09:42 Make Your Bed: Little Things That Can Change Your Life…And Maybe the World 00:11:29 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial. 00:13:28 SPONSOR: Timing, for anyone billing their hours. Visit timingapp.com/smallbusiness and get a 14-day free trial and save 10% when you purchase. 00:16:20 Maximize Strengths, Minimize Weaknesses 00:18:04 Be patient… and realistic 00:20:10 Adjust and adapt! 00:22:11 Be in it! 00:25:13 Consider your path 00:25:48 Commitment – Accept the costs 00:29:27 SBS 186 Outtro The post Persistence is Key to Small Business Success – Small Business Show 186 appeared first on Business Brain - The Entrepreneurs' Podcast.

What’s more important for your Small Business, profits or cashflow? If you’re a regular listener of the Small Business Show, you know what we think! Join us today as we dig deep into to the importance of managing your available cash and how to get through the inevitable cash-crunch when it hits you. Your co-hosts Shannon Jean and Dave Hamilton share their tips, strategies and stories about the why and how of using your accounting software correctly to help with cashflow reporting, why it’s important not to fall in love with your P&L and why you need to avoid the “shiny object” trap that can suck much needed cash out of your business. We then jump into ways to raise cash when you need it quickly, how to use unconventional methods to raise short term cash and ways to manage longer term funding from banks and other lenders. The show wraps up with a discussion about the importance of measuring and different methods to measure all aspects of your business – including your cashflow. Join us today and then share your comments on the Small Business Support Group!     Chapters/Timestamps: 00:00:00 Small Business Show #185 for Wednesday, August 22, 2018 00:01:42 “By, For, and About Small Business” 00:04:20 Don’t fall in love with the P&L 00:06:41 Import often! FileMaker QuickBooks AccountEdge 00:08:57 Profits are for other people, Cash is for you 00:10:07 Matching Your Terms 00:12:02 Negative Cash Flow 00:13:01 Buy used! Buy at auction. 00:15:47 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial. 00:17:22 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:19:15 Sometimes embarrassment is your friend 00:20:01 A 2-inch stack of credit cards to solve your problems 00:21:49 Dump the junk! Accept Sunk Costs. 00:23:00 Timing a blowout 00:24:51 Pick special customers 00:25:30 Sell it for what it’s worth 00:26:06 Slow down your A/P 00:28:24 Things happen – Communicate with your vendors 00:29:40 Treat your vendors like they’re customers 00:30:03 Use your lines of credit wisely 00:31:42 Talk with your banker about “terming it out” 00:34:04 Measure everything 00:36:36 SBS 185 The post How To Manage Your Cashflow – Small Business Show 185 appeared first on Business Brain - The Entrepreneurs' Podcast.

Getting customers to spend their hard earned dollars at your Small Business is tough, right? How about if you had to convince them to eat insects to get those dollars into your bank account? Join us today as we visit with James Rolin of Cowboy Cricket Farms and hear how this Small Business has used education, creative marketing and stubborn persistence to succeed. Listen in to learn about how feasibility studies can guide you to the right business model, how we’re all eating insects (we just don’t know it), how community outreach as a marketing tool can be powerful and some great tips for working with your spouse and teaching your kids about how to succeed. You’ll also hear about using the Score Mentoring program as a powerful and free tool to grow your business. You’ll learn a lot, but your co-hosts Shannon Jean and Dave Hamilton continue to think they are learning the most from our awesome guests. Join us today, then share your story at the Small Business Support Group! Chapters/Timestamps: 00:00:00 Small Business Show #184 for Wednesday, August 15, 2018 00:01:14 Go for the Gusto 00:01:20 James Rolin from Cowboy Cricket Farms 00:04:30 Doing a Feasibility Study Chocolate Chirp Cookies Bug Buffet 00:06:23 Red Dye 40 – Beetle Shells 00:07:44 Marketing the largest challenge 00:09:33 Contains: Insects 00:11:06 Community Outreach 00:13:26 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial. 00:14:56 Working with your spouse! 00:16:16 Teach your kids the value of hard work 00:17:20 Score Mentoring Brimstone 00:20:00 Ask for help! Blackstone Launch Pad at MSU 00:21:37 “We don’t know if we’re doing things right.” 00:23:16 Educating … and being educated! 00:24:02 Leverage Stubbornness 00:26:54 Advice: Solve a problem 00:28:16 SBS 184 Outtro CowboyCrickets.com Facebook – Cowboy Crickets The post Small Business Interview with James Rolin of Cowboy Cricket Farms – Small Business Show 184 appeared first on Business Brain - The Entrepreneurs' Podcast.

A common misconception is that it’s the great idea that makes a Small Business successful. Join us today on the Small Business Show to hear us dispel that myth and discuss taking Action to propel your business to success. Don’t wait. You’ll hear that message over and over again on this episode of the Small Business Show as Shannon Jean and Dave Hamilton share tips to get yourself started – to help move you from Idea to Implementation. Listen in and you’ll hear about the power of removing limits (most of them in your head) to get your business concept on paper, how to create and use an Action Plan to figure out what steps you need to take to make your idea a reality and why we believe creating an Org Chart (even if your name is in every box) is key to planning out the structure of your Small Business. We wrap up the show with a discussion of the ever important Working Agreement and why sometimes you just need to throw structure out the window to just start….Start today. Join us here, then get involved in the discussion at the Small Business Support Group! Chapters/Timestamps: 00:00:00 Small Business Show #183 for Wednesday, August 8, 2018 00:03:56 Opportunity for Efficiency 00:08:41 Take the time to build systems and micromanage yourself 00:11:27 Takeaway: Re-energize, Dig In [email protected] 00:13:21 SPONSOR: Timing, for anyone billing their hours. Visit timingapp.com/smallbusiness and get a 14-day free trial and save 10% when you purchase. 00:15:22 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:17:43 Starting a Business Step 1: Ideas to Action 00:19:28 Go make it happen! 00:21:12 Get it on paper Remove the limits! 00:23:36 Create an action plan Who’s involved? Partner, Banker, Spouse, How much money do you think you’ll need? Add more. 00:24:30 Budget your time. 00:27:51 Failure is part of the process 00:28:30 What other resources do you need? What marketing will you do? 00:29:24 Create an Org Chart The E-Myth 00:33:14 The Working Agreement Concept Partnership organization Partner Contributions (money, time, effort) How is the money split? 00:35:13 The Friendship Clause 00:36:26 Forget all this: get started. Employ those… folks. 00:40:13 SBS 183 Outtro   The post Moving from Idea to Action – Get Started Today With Your Small Business – Small Business Show 183 appeared first on Business Brain - The Entrepreneurs' Podcast.

If you own a Small Business, it’s bound to happen: a long-time employee drops a bomb by telling you they are leaving to take a position at another company. How you react can have a dramatic impact both inside and outside your business. Your actions will send a message to both your employees’ and your customers. Join Dave Hamilton and Shannon Jean for this episode of the Small Business Show where they discuss their methods for handling a surprise departure of a key employee. Listen in for tips about not taking things personally, how to gauge the short and long-term impact, managing the timing of the employee’s departure, and why your customers are more concerned about who’s staying vs. who’s leaving. After the show, stop by the Small Business Support Group to share your story and join the discussion! Chapters/Timestamps: 00:00:00 Small Business Show #182 for Wednesday, August 1, 2018 00:01:37 Carr Fire 00:02:13 “Poor Me” is the wrong attitude 00:04:37 Surprise, I quit! 00:07:18 First question: Why? Can I control this? Do I want to? 00:09:24 Advice: Don’t take it personally! 00:12:48 Second question: What’s the short-term impact 00:14:35 Do they leave immediately? Do they continue to benefit your business? 00:23:01 Do you counter-offer? 00:27:42 Be authentic to be positive People don’t care about who left. They care about who *is* left. 00:32:49 Avoid comfort. Stay on edge. 00:35:14 Let us know your story! [email protected] 00:35:44 Loyalty defined. Differently. 00:39:32 A symphony of action! “I don’t need time. I need a deadline.” 00:40:27 SBS 182 The post Loyalty, Losing Key Employees, and Managing Change at your Small Business – Small Business Show 182 appeared first on Business Brain - The Entrepreneurs' Podcast.

Creating a lifestyle business that funds your Charmed Life is a goal for many Small Business owners. Today on the Small Business Show, we’re joined by Kimanzi Constable, business owner, author, consultant and coach who has created a lifestyle business that we can all learn from. Shannon Jean and Dave Hamilton learn how Kimanzi started out small and then built up his business as his credibility grew to the point where he typically travels to 25+ countries each year consulting for Fortune 500 corporations. During our discussion we cover topics including how to power through being told no and being ignored, how the power of small earnings can propel you to larger profits, becoming a knowledge worker, using an email list as the core of your online business, self-marketing tips and much, much more. Listen in and then join the discussion on the Small Business Support Group! Chapters/Timestamps: 00:00:00 Small Business Show #181 for Wednesday, July 25, 2018 00:01:04 Kimanzi Constable 00:02:37 25 Countries per year doing his own thing 00:04:39 Vacation relief – It’s a business! 00:06:45 Corporate Consulting, Consulting Agency, and Training People to do it all Smart Passive Income Podcast 00:09:39 180 Proposals = 36 Paid Gigs 00:11:37 Online vs. Offline Pricing 00:12:26 Be a knowledge worker 00:14:29 “Don’t ever get complacent in your successes” 00:18:05 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:19:35 Email list: the core of what I do online Leverage Permission-based marketing 00:22:09 Self-Marketing Tips Be transparent. Add value. Connect and make yourself available. 00:25:02 Managing time: 70% on business, 10% on marketing, 20% on Netflix 00:26:00 Planning each month’s content plan 00:27:37 Create a business with life balance 00:29:49 Favorite mistake: Over-reaching 00:32:07 Find Kimanzi at kconstable.com 00:32:58 SBS 181 Outtro The post Interview with Kimanzi Constable: Corporate Consulting and Coaching – Small Business Show 181 appeared first on Business Brain - The Entrepreneurs' Podcast.

Keeping focused while dealing with multiple tasks can be a challenge for any Small Business owner. Join Dave Hamilton and Shannon Jean as they discuss how they keep focused on the critical parts of their businesses each day. You’ll also learn about the power of taking a break, how to measure productivity and how keeping simple lists can keep you on track each day. Shannon offers up a powerful question to ask yourself when trying to refocus you or your team on a task and we discuss the System vs. Goals approach to be sure you are focusing on the right tasks to fuel your success. It’s then on to a discussion about how to get help to keep your focus with resources like the Small Business Support Group being a great place to get started. Listen in for all this and more on this episode of the Small Business Show!   00:00:00 Small Business Show #180 for Wednesday, July 18, 2018 00:01:54 Focusing on Focus 00:03:49 Value in Play Time 00:05:56 Feeling productive 00:08:09 The immense power of simple lists 00:10:24 What could we be doing to generate more cash? 00:13:28 What is my system? Systems vs. Goals on the Small Business Show 00:16:08 What is the why? 00:17:45 Talk about efficiency and focus with your peers 00:21:00 Small Business Support Group 00:21:29 Focus on why you did this? 00:24:52 Focus on successes 00:26:36 SBS 180 The post Are you Focusing on the Right Things for your Small Business? Small Business Show 180 for July 18, 2018 appeared first on Business Brain - The Entrepreneurs' Podcast.

  Join us this week on the Small Business Show for a discussion about current news that could impact your Small Business. Listen in and hear our thoughts about the new Supreme Court ruling regarding online sales tax rules, Amazon’s new Prime delivery business opportunity and our thoughts about mixing your politics with your business.           00:00:00 Small Business Show #179 for Wednesday, July 11, 2018 00:01:47 The Supreme Court changes online sales tax rules 00:05:13 Streamlined Sales Tax 00:07:03 TaxJar 00:09:33 Amazon seeking entrepreneurs for their Prime delivery business 00:14:18 A small business with one customer is not a small business. Walmart pricing with Tiffany-level service 00:16:13 Contact us: [email protected] 00:16:32 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:18:44 The politics of mixing politics with your business 00:26:05 The nuances of communicating politics 00:28:37 SBS 178 Outtro The post Small Business News Roundup for July 2018- Small Business Show episode 179 appeared first on Business Brain - The Entrepreneurs' Podcast.

Join us this week on the Small Business Show for an insightful interview with Winemaker Tony Biagi to hear his story of moving from being employed by wineries to starting his own consulting business and eventually creating his own wine label, Patria. During this episode, you’ll learn about how Tony built his own brand equity with his consulting business and how Tony learned early on to “not chase money, let it chase you”. Shannon Jean and Dave Hamilton discuss with Tony the challenges of stepping into situations where you are there to solve problems and how he works through the “because we’ve always done it this way” mentality. Tony talks about how nature plays a huge role in his business and how he has adapted to take advantage of the good and downplay when things don’t go right. We ask Tony about his favorite mistake and we were not surprised to hear a common answer of “apprehension” and not taking the jump early enough to go out on his own. Listen in for all this and more before you join us over on the Small Business Support Group with your questions and comments. 00:00:00 Small Business Show #178 for Wednesday, July 4, 2018 00:01:42 Tony Biagi Winemaker, Consultant, Entrepreneur Patria Wines 00:02:43 Winemaking: a marine biologists dream Wine Aroma Wheel 00:04:38 Formulating a plan… and seeing it through to fruition Don’t chase money, let it chase you 00:07:28 Building your own brand equity while consulting 00:09:30 Trust your gut, own your decisions. 00:11:17 Think critically, be proactive 00:12:07 Blossom yourself and your business by empowering others to do the job 00:14:49 Every decision needs a purpose “Because we did it before” is not a good answer 00:17:00 Stop and recognize the charmed life 00:18:44 When nature plays a role in your business 00:20:55 Protect your reputation 00:21:40 Weather patterns, “Global Weirding”, and Risk Management 00:23:31 Tony’s favorite mistake: Apprehension 00:24:51 Believe in yourself and take the jump! 00:25:06 Stop chasing your competitors and start working on your business 00:26:26 Accept your role Chase what you love, money will find you 00:28:22 Focus on what’s next Relationships and people 00:30:38 Find Tony Biagi: [email protected] Patriawines Instagram Why not What 00:36:00 You’re buying the person and the product 00:36:57 SBS Outtro The post Interview with Winemaker Tony Biagi – Small Business Show 178 appeared first on Business Brain - The Entrepreneurs' Podcast.

    Hiring the right person for your Small Business is critically important. Hire wrong and you could be making a very expensive mistake. Join us today on the Small Business Show as we discuss the where, when and how of hiring. Dave Hamilton and Shannon Jean have hired hundreds of employees for their businesses during their careers. Listen in to hear tips on where to find qualified candidates, how to make sure you actually need to hire in the first place and what steps to take during the hiring process to insure you get the right person for the job. 00:00:00 Small Business Show #177 for Wednesday, June 27, 2018 00:02:41 Cory asks: Where, When, and How to Hire? Hire slowly, fire quickly 00:03:53 Where to hire? Craigslist Monster Indeed Beeya LinkedIn Jobs 00:09:09 Communicate your culture to attract the right people 00:10:26 What’s the value add? 00:13:19 Do you need to hire? 00:15:02 SPONSOR: Simple Contacts – Get $30 off at https://simplecontacts.com/sbs or enter SBS at checkout 00:16:58 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:18:20 How to Hire? Test to see how people handle situations 00:20:56 Use the litmus test to sell your company to candidates 00:22:30 Salary history… if you can! 00:24:13 Test communication through the entire process 00:27:00 Double-team interviewing 00:28:37 What’s one thing I should remember about you? 00:30:20 The power of silence 00:31:50 The offer: your time to sell! 00:33:51 Don’t skip new-hire orientation! 00:35:43 Contact us! [email protected] Small Business Support Group 00:36:15 SBS Outtro The post Hiring for your Small Business – Small Business Show episode 177 appeared first on Business Brain - The Entrepreneurs' Podcast.

As Small Business owners, building and keeping trust with potential and existing customers is critical to our success. Join us today on the Small Business Show for an interview with Bjorn Burnett, a Small Business owner in the insurance and financial planning field. Bjorn has transitioned to a 2nd career in the insurance and finance field and shares how he came up with a system to add value to clients to gain referrals and then convert those referrals to future clients. Listen into the show, then ask questions and comment in the Small Business Support Group. We look forward to seeing you there! Chapters/Timestamps 00:00:00 Small Business Show #176 for Wednesday, June 20, 2018 00:00:42 Second (or third!) career 00:01:17 Interview: Bjorn Burnett 00:02:30 Putting out fires… and not the business kind! 00:03:00 What else can I do with my life? 00:05:06 Made my own stupid financial decisions… and then took a class 00:06:12 What does it take to be an advisor? 00:06:37 The reality of not making any money right away 00:08:43 Preparing for the Cash Flow Shift 00:12:00 The Referral Key “Bring us 300 People to Call” 00:13:22 Discipline and Consistency: Be Prepared to Ask for the Referral 00:15:34 Add Value First 00:17:42 Become a therapist – Get used to heavy conversations 00:18:56 How do you build trust? 00:22:10 Consistency in approach across multiple clients 00:23:07 Identify the idea client 00:24:46 Favorite mistake? 00:27:45 Expanding to the non-local solopreneur 00:29:03 SBS Outtro The post Building Trust and Using Referrals to Grow Your Small Business – Bjorn Burnett Interview– Small Business Show 176 appeared first on Business Brain - The Entrepreneurs' Podcast.

Getting started with your Small Business can be challenging. Finding the initiative to power through obstacles is a critically important step on your path towards Small Business world domination. Join us today to hear our tips on startup initiative as well as steps to keep initiative going when you get in a slump and how to keep the fire of initiative lit with your employees’ and partners. We have talked about creating your own reality and “tricking” your brain to turn it into a machine that will propel you to success when you’re just getting started, but what about when you hit the inevitable “rut” of running your Small Business? We can help you with that, as well. And then there’s the people around you, your employees’ and partners that you may have to re-charge their initiative from time to time. Listen in and hear how your hosts Dave Hamilton and Shannon Jean have kept that fire lit over the years. How about you? Share your experience, your tips and ask questions in the Small Business Support Group. Join 300+ Small Business owners, get and give help and find ways to rekindle that initiative we’re all looking for. Chapters/Timestamps: 00:00:00 Small Business Show #175 for Wednesday, June 13, 2018 00:02:22 Don’t be afraid of what you don’t know 00:03:42 Shannon’s Get-Started List Pretend there are no barriers Unlimited Resources Don’t let “common sense” to get in your way 00:06:00 Share carefully Share your ideas with Shannon and Dave – [email protected] 00:07:53 Getting out of a rut Make a Task List Manage Yourself 00:11:31 Use Calculus every day 00:12:00 When The River of Momentum Dries up Write it down! 00:13:33 Create a success list 00:14:30 Look at your system 00:15:43 The time to talk 00:18:03 Be comfortable being vulnerable 00:19:33 SPONSOR: Simple Contacts – Get $30 off at https://simplecontacts.com/sbs or enter SBS at checkout 00:21:18 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:22:58 Creating initiative in others 00:26:15 Changing/Breaking Habits 00:29:11 Have the freedom to talk freely with your partners 00:31:13 What is your passion project? Fuel sideways thinking Employee success lists 00:34:49 Give people autonomy TextExpander for Controlled Autonomy 00:37:43 SBS 175 Outtro The post Finding and Keeping Initiative for Your Small Business – Small Business Show 175 appeared first on Business Brain - The Entrepreneurs' Podcast.

What happens if your Small Business partnership fails? What is the best way to handle ending a partnership to avoid a major battle and to keep your focus on the continued success of your company? Join us today on the Small Business Show to hear how Shannon Jean and Dave Hamilton have ended partnerships without destroying friendships, finances and entire businesses. So, you’re a regular listener to the Small Business Show, followed our advice and created your own reality with a thriving business and have started to live a Charmed Life when out nowhere, your business partner begins to lose interest and stops managing their part of the business. Despite your best attempts to fix the problem, you’ve come to the conclusion that ending the partnership is the only way to save your Small Business. How do you proceed? On this episode of the Small Business Show, we discuss some creative ways to end a partnership while respecting all parties involved. Listen in and then visit the Small Business Support Group to comment and share your own tips! Chapters/Timestamps 00:00:00 Small Business Show #174 for Wednesday, June 6, 2018 00:01:43 “Almost halfway there” 00:04:35 Creating your own reality 00:05:01 “You’re almost finished!” 00:05:36 About our sponsorships, and benchmarks of success 00:07:33 SPONSOR: Simple Contacts – Get $30 off at https://simplecontacts.com/sbs or enter SBS at checkout 00:09:22 SPONSOR: GoDesignerGo.com/SBS – SBS50 00:10:54 end sponsor block 00:10:54 Ending a partnership 00:12:43 Don’t skip the Working Agreement 00:14:03 Approach is everything 00:15:06 Make the business and the end of it real 00:18:25 Side business can suffer lack of attention 00:20:00 Find an internal mediator 00:20:34 Separate personal loyalty from business loyalty 00:23:34 Don’t carry animosity 00:25:15 Work on it together – “Same side of the table” 00:27:30 Before hiring an attorney, talk through an earn out 00:31:28 The value of walking away for $1 00:33:41 Communication is key 00:36:14 SBS 174 Outtro – [email protected] The post How to End a Small Business Partnership – Small Business Show 174 appeared first on Business Brain - The Entrepreneurs' Podcast.

small business systems and gdpr compliance       Why are systems more important for your Small Business than goals? Join us today for episode 173 of the Small Business Show to learn more about this awesome technique to accelerate your success. After the systems discussion, we jump into details of the recently enacted GDPR privacy and data management laws enacted by the EU. Does your Small Business need to worry about the GDPR? You’ll want to listen in to find out if you do and how to comply. Listen in for all this and more, then join us on the Small Business Support Group to share your thoughts! 00:00:00 Small Business Show #173 for Wednesday, May 30, 2018 00:01:30 Goals vs. Systems 00:07:12 Breakthroughs come from Systems 00:07:58 Treat the carrot as the byproduct 00:12:00 Your business is not THAT business, it’s YOUR business 00:13:40 Contact Shannon and Dave: [email protected] or Small Business Support Group 00:13:52 The GDPR Talk 00:18:38 The burden of GDPR Xero.com GDPR Small Business Guide 00:21:02 The eventual poster child 00:26:27 Act in Good Faith, Follow the Instructions 00:28:06 Passwords are insufficient FileVault 2 TrueCrypt is dead! Check VeraCrypt or CipherShed 00:30:00 Protecting Customer Data and Privacy 00:32:53 On the internet, we need speed limits, stop signs, and maybe even speed bumps 00:35:58 SBS 173 Outtro The post Small Business Systems vs. Goals and Complying with GDPR – Small Business Show 173 appeared first on Business Brain - The Entrepreneurs' Podcast.

What essential Small Business Tools can you not live without? Join us today on the Small Business Show to hear from Shannon Jean and Dave Hamilton about the hardware, software and more they use to make their businesses run smoothly each day. Check the show notes below for a list of tools we discuss and join us to hear in detail why we believe these are essential for our success. Chapters/Timestamps 00:00:00 Small Business Show #172 for Wednesday, May 23, 2018 00:01:36 Small Business Support Group 00:02:30 Freedom vs. Flexibility 00:03:19 FileMaker 00:09:00 MacBook Pro and iPhone 00:11:01 Mail Act-On 00:13:29 SaneBox 00:16:31 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:20:17 Synology DiskStation Synology Drive Synology Office 00:23:38 Slack Fastmail AOL Instant Messenger (RIP) 00:28:56 Trello Trello-Slack Integration 00:31:04 Microsoft Excel (or any Spreadsheet) Google Sheets Apple’s Numbers 00:33:25 Pixelmator ImageOptim 00:35:49 Music while you work! iTunes 00:39:19 Free time 00:43:25 SBS 172 Outtro The post Essential Tools for Small Business Owners – Small Business Show 172 appeared first on Business Brain - The Entrepreneurs' Podcast.

The strength of your relationships with vendors and suppliers is critically important for the success of your Small Business. What’s the best method and when is the right time for you to start these relationships? Join us on episode 171 of the Small Business Show to hear our tips about this topic and more! Listen in and you’ll hear why timing is important and ways to make a human connection with all your vendors. Learn why Shannon Jean and Dave Hamilton believe that a good personality fit is important and why you should not be looking for professional help when you really need it (like in an emergency). Taking the time to find the right vendors and support partners for your Small Business can make all the difference. You’ll also hear how good communication can keep vendor relationships strong, how to leverage one good vendor to find another and the story behind why Shannon’s accountant fired him as a client! Join us today for the Small Business Show and then share your comments on the Small Business Support Group! Chapters/Timestamps: 00:00:00 Small Business Show #171 for Wednesday, May 16, 2018 00:01:00 We want you to come on the show: [email protected] 00:01:53 Forge Relationships with your Vendors 00:03:11 Get on their radar Use your affinity credit cards 00:07:29 When shipping: Beware the fees! 00:09:58 Find your vendors before you need them 00:12:30 Find the right vendors that fit your business 00:14:00 Create a litmus test 00:17:03 Find a good graphics person 00:17:50 SPONSOR: GoDesignerGo.com/SBS – SBS50 00:20:34 Keep your vendors up-to-date 00:23:15 Shannon Got Fired! (by his accountant) 00:24:43 Using Slack with your clients Large slack groups 00:27:07 Don’t forget the humanity 00:30:10 SBS 171 Outtro The post Forging Small Business Relationships with Vendors and Suppliers – Small Business Show 171 appeared first on Business Brain - The Entrepreneurs' Podcast.

Should you cut corners to speed up starting a new business? If so, what corners can you safely cut that won’t create problems for you in the future? Join us today on the Small Business Show to get our take on what you should cut and what you should not! We start this episode off with a rant from Dave about unreconciled accounts and leaving cash on your suppliers books (hint: don’t do this). Shannon discusses his experience with business people that didn’t think refunds should actually be, well refunded, and why the stuff you least enjoy doing (accounting, for example) might be just the stuff you need to pay the most attention to. Our focus on this show is all about moving things forward. Not letting problems, delays or other peoples obstacles get in the way of your Small Business. Listen in and then join us at the Small Business Support Group to share your thoughts! Chapters/Timestamps 00:00:00 Small Business Show #170 for Wednesday, May 9, 2018 00:01:02 Whine: Not catching an unreconciled deposit…. For 2 years! 00:07:30 Managing Refunds 00:09:57 When accounting isn’t your favorite! Brian O’Connell on Small Business Show 00:12:03 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:14:47 Cutting Corners – Taking the Liberty of Convenience 00:20:51 Move things forward! 00:23:25 Waiting for Permission is much worse than Taking the Wrong Action 00:26:39 Our Small Business Support Group on Facebook 00:28:50 aSBS 170 Outtro The post Removing Obstacles to Your Small Business Success – Small Business Show 170 appeared first on Business Brain - The Entrepreneurs' Podcast.

Longtime listeners know that we believe that saying Yes more can help your personal brand and your business, but is there a point where saying No becomes more important? We think there is, and that part of your own Success Cycle is knowing when to say No and how it impacts your Small Business. Join us today as Shannon Jean and Dave Hamilton share their experiences using No to manage projects and take on just the tasks that will fuel your own achievement system. We discuss the differences between saying no in your personal life and in your Small Business and how you can easily fool yourself into thinking you’ve being productive, rather than just filling up your schedule. You’ll also hear about ways to say no to the request, not to the person making it, how to use a “conditional yes” to manage situations and we’ll help you stand strong against prioritizing other people’s emergencies. Join us today for all this and more on this episode of the Small Business Show. Then, visit the Small Business Support Group to share your thoughts, ask questions and join the conversation. Chapters/Timestamps 00:00:00 Small Business Show #169 for Wednesday, May 2, 2018 00:01:49 Shannon and Dave are here for the No Show 00:02:59 The Personal “No” 00:06:43 Managing your system 00:09:24 The “Fill my Schedule” trap 00:12:00 Procrastinating with Productivity 00:14:53 Harvard Business Review: “Say no to the request, not the person” 00:18:15 SPONSOR: GoDesignerGo.com/SBS – Save 50% off the start of your subscription with SBS50 00:22:04 Understanding the “Conditional Yes” 00:25:30 Is someone else going to have to do the work? 00:26:23 Do you have the confidence to say “no”? 00:27:39 Prioritizing Other People’s Emergencies 00:29:41 The Empowered “No” 00:31:01 Sometimes Exceptions become policy 00:35:55 SBS 169 Outtro The post The Power of Saying NO – Small Business Show 169 appeared first on Business Brain - The Entrepreneurs' Podcast.

Running your Small Business is not always glamorous and full of inspiration. There’s going to be days (weeks, months) that you have to resign yourself to slogging through the muck, solving what may seem like insurmountable problems, all the while keeping yourself and your team motivated to make it through the day. On this episode of the Small Business Show, Dave Hamilton and Shannon Jean discuss adversity, sharing their own stories and offering some tips on how to endeavor to persevere. On a recent episode, we focused on the Charmed Life that can be created by owning one or more Small Businesses. We got called out a bit in the Small Business Support Group from a business owner that was frustrated that we were forgetting about the struggle that many Small Business owners face each day, that living a “Charmed Life” just wasn’t an option for these folks. Based on that feedback, this episode focuses on the struggle, grinding it out each day when you need to and how to power through tough times. All the while, we remind the commenter that they were already creating their own Charmed Life by being able to make their own decisions, to control their own destiny by solving those problems, by battling through the struggle. Join us today for a special episode of the Small Business Show, then visit the Support Group to take part in the conversation! Chapters: 00:00:00 Small Business Show #168 for Wednesday, April 25, 2018 00:01:05 Shannon and Dave get called out! 00:02:04 All About that Grind 00:04:31 Parable: The Flat-Panel TV Débâcle Buy everyone’s problems 00:07:41 Tip: Be able to adapt 00:08:21 Scott, on Facebook: “Some of us haven’t gotten there yet!” 00:08:53 Parable: “This will put us out of business.” 00:12:44 When your self-worth is wrapped up in your business’s success 00:13:34 Tip: Bull-headed persistence Endeavor to Persevere 00:18:46 Parable: The sleep-aid story 00:20:14 Tip: Embrace the stress (at an acceptable level) 00:21:10 “Find other people’s Problems” (translates to Dave’s “Take People’s Headaches Away”) 00:22:48 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:26:02 The grind never ends 00:26:31 Do you want to hear Dave and Shannon whine? [email protected] 00:28:01 Tip: Accept the definition of insanity 00:28:58 Tip: Try new things and document them 00:29:43 Tip: Force yourself to look at what’s not working 00:31:33 Tip: Accept good fortune, but don’t count on it! 00:33:53 Tip: Keep yourself mentally strong 00:38:14 Tip: Embrace small successes Create a Success List 00:42:17 Tip: Program your moist robot 00:42:54 Tip: Look in the mirror, even when things are going bad Stuart Smally By Golly People Like Me 00:44:55 SBS 168 Outtro The post Powering Through the Daily Grind of Running Your Small Business – Small Business Show 168 appeared first on Business Brain - The Entrepreneurs' Podcast.

What’s the secret to living a Charmed Life and using your Small Businesses as fuel to create it? Join us today on the Small Business Show to learn how Dave Hamilton and Shannon Jean have founded a multitude of Small Businesses over their lifetimes to bring them much more than profits. We’ve mentioned the Charmed Life on our show many times, in fact, it’s usually a sign-off message at the end of each show, encouraging you to “Keep living that Charmed Life!” It’s such an important part of our experience that we thought it was time to dig deep into the details and explain just what we mean with that phrase and how you can join us on this awesome journey. You’ll learn about creating a Success Cycle that keeps you moving forward, enriching your life along the way, how to create simple Working Agreements that not only keep things clear between prospective business partners, but act as a “test” when you are just at the beginning of a potential partnership. We then jump into a discussion about Freedom vs. Flexibility and why understanding the difference can, well, make all the difference in your perception of just what success is. Join us today and you’ll also gain some valuable insight on our concept of creating your own reality and why being able to write your own story is a huge part of the Charmed Life experience. During the discussion, we also touch on the financial benefits of your Small Business and why we believe that making money is secondary and that you will ultimately build more wealth with this method. We wrap up the show with a discussion about “selfishness” and why it’s a positive thing to enrich your own self so you can help others along the way. You don’t want to miss this episode of the Small Business Show! Listen in, then come join hundreds of other Small Business owners in the Small Business Support Group. Chapters/Timestamps 00:00:00 Small Business Show #167 for Wednesday, April 18, 2018 00:02:31 You’re building a set of stairs 00:03:35 Why do you want to do this? 00:06:09 When setup right, success comes quickly 00:07:26 The nuts and bolts of that Working Agreement 00:09:29 The Success Cycle 00:10:26 Living the Charmed Life Freedom vs. Flexibility 00:11:29 Tell your own story, create your own reality 00:13:11 Time is our most precious commodity 00:14:47 Don’t feel guilty about the charmed life! 00:16:52 Flexible financial picture 00:18:38 90% of my life is tax deductible 00:20:00 Creating your second family 00:21:30 Be selfish about making yourself feel good when helping others 00:22:35 Book a trip for someone else 00:23:52 And then book a trip for yourself 00:25:17 Non-taxable income 00:25:25 Enjoy laughter “We have a great time working very hard” 00:28:00 The money is secondary 00:29:39 SBS 167 The post Enriching Your Life Beyond Profits With Your Small Business – Small Business Show 167 appeared first on Business Brain - The Entrepreneurs' Podcast.

Is all business risk bad? Searching for “small business risk” online and you’ll find most articles and resources are focused on minimizing or avoiding risk. Listen in to today’s episode of the Small Business Show to hear why we believe that taking risks is part of the “secret sauce” of business success. Without risk, you’re no different than the person working in the cubicle who never starts their business in the first place. Your hosts, Dave Hamilton and Shannon Jean have some strong ideas about risk and why you should be embracing it, turning risk into opportunity for your Small Business. During the show, you’ll hear about how taking risks can create an advantage over your competitors and how the anxiety associated with taking risks can fuel your motivation. You’ll also learn about minimizing risks and how to use successes of any size to create a Success Cycle that will propel you to even more awesomeness. Join us today on the Small Business Show for all this and much more. Then, visit our Support Group to join the conversation! Chapters/Timestamps: 00:00:00 Small Business Show #166 for Wednesday, April 11, 2018 00:01:01 Did Facebook get your data from Cambridge Analytica 00:02:52 How much risk is OK for you and your business? 00:03:35 Risks are Opportunities 00:06:19 Tim Cote from Commonwealth Financial on Small Business Show 00:08:11 Ideas Aren’t Worth Anything (except the paper they’re printed on… including patent paper) 00:10:14 The benefits of a Working Agreement 00:11:20 Anxiety is Motivation Fuel! 00:14:00 Describing your wheelhouse 00:16:25 “I never lose, I either win or learn” Failure Sucks 00:18:00 You’re fooling yourself I’m a Loser, Baby 00:19:05 I’m a badass! 00:19:26 Train your inner judge 00:21:19 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:24:17 Create a Success List 00:25:25 Calculated Risks Your Advisory Board: Good Insurance, Attorney, Banker, Accountant 00:26:41 “I’m doing this” vs. “What do you think?” 00:29:47 Forming an LLC is easy Dave used DelawareInc.com 00:34:12 SBS 166 Outtro The post How Much Risk is Right for Your Small Business? Episode 166 of the Small Business Show appeared first on Business Brain - The Entrepreneurs' Podcast.

Ever been frustrated when you’re waiting for a service provider to show up or a product to arrive and they/it are late? Today we turn the tables and discuss this problem as it relates to your Small Business performance and the importance of setting, then meeting (ideally exceeding!) your customers expectations. It’s time for episode 165 of the Small Business Show! Both Dave and Shannon have experiences they want to share with you about not having their expectations met when working with other businesses and how that impacted them, as well as the disruption is can cause at the company performing the work. The discussion focuses on how to set the customer expectation and how to manage communication during the process, so even if you can’t fulfill that expectation, your customers will still be happy. We then jump into ways to insure that your customer feels valued and why breaking bad news early and transparently can earn you customer loyalty. Then it’s on to talk and tips about empowering your employees to solve problems without having to seek approval from you or their supervisor and why saying “Yes” more will bring on the customer love. Listen in and then join the discussion on the Small Business Support Group!     Chapters/Timestamps: 00:00:00 Small Business Show #165 for Wednesday, April 4, 2018 00:01:27 To-Do Lists BusyCal 00:03:43 Customer Services Tales 00:04:48 Irving 00:06:25 Set that expectation 00:10:30 Then manage to that expectation 00:13:36 Missed expectations are massively disruptive to everyone 00:15:16 Own the communication of bad news 00:16:10 Quote hours, not days 00:17:45 Make the customer feel like they matter 00:18:41 Communicate that value 00:20:59 Why do these service companies fail at this over and over again? 00:23:48 SPONSOR: Simple Contacts – Get $30 off at simplecontacts.com/sbs or enter SBS at checkout 00:28:07 Apple 00:32:28 We Screwed Up 00:36:07 The Lesson is to find an empowered employee 00:36:56 Empowerment Translates to Importance 00:38:41 When you say “Yes” The Customer Loves You 00:41:18 Shannon’s Contractor Sucked the joy out of the project 00:42:04 The moral: set expectations, empower employees 00:43:00 What would it take to change this? 00:44:16 SBS 165 Outtro The post Setting Customer Expectations and Empowering Employees to Solve Problems – Small Business Show 165 appeared first on Business Brain - The Entrepreneurs' Podcast.

When there’s a disagreement with a customer, supplier or someone else, what is the best way to resolve the problem while keeping your Small Business running strong? Have you been sued or are you contemplating suing someone? Join us today on the Small Business Show where we discuss Alternative Dispute Resolution methods like Arbitration and Mediation. If you are a party to a lawsuit, either plaintiff or defendant, chances are you’ll be pushed into mediation by a judge in an attempt to keep you out of court. Dave and Shannon have both been parties to mediation and as you can imagine, they have much to talk about when it comes to making the most out of your mediation experience. Listen in to episode 164 of the Small Business Show to hear their stories and pickup some tips, including how to keep everyone’s ego out of the process, including your attorney’s, how to pick the right attorney to represent you, how the process works and why timing is so important for success. After the show, keep the conversation going by joining us at the Small Business Support Group to share your mediation story, ask questions or comment on the show. Chapters/Timestamps: 00:00:00 Small Business Show #164 for Wednesday, March 27, 2018 00:01:09 Facebook Local 00:02:00 Mediation vs. Arbitration 00:05:03 Alternative Dispute Resolution 00:07:18 Mediation brings a possibility that you can work things out 00:09:27 The (painful) process 00:10:41 Co-mingling the parties 00:13:27 Picking the right attorney 00:15:50 Finding an outcome that’s livable 00:17:08 Avoid being intimidated 00:20:59 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:23:24 SPONSOR: Visit JAMF.com/SBS to get your first 3 devices free for life! 00:27:05 Mediation leads to a lesson 00:32:19 The turning point 00:35:24 Avoid awkward elevator conversation 00:38:05 Avoiding the egos! 00:38:52 Beware the attorneys (and their egos) 00:41:01 Moving on is important 00:44:26 Focus on the resolution 00:46:07 Be aware of the lifespan 00:46:34 Dave’s Valuable Negotiation Lesson 00:48:42 SBS 164 Outtro The post Small Business Mediation Tips, Tricks and Advice from Dave Hamilton and Shannon Jean – Small Business Show 164 appeared first on Business Brain - The Entrepreneurs' Podcast.

If your business includes shipping products, having a strong relationship with a packaging and logistics company is critically important – In our experience, you can “leak” a tremendous amount of your cash out through your packaging and shipping costs. To talk more about the importance of this topic, we’re thrilled to have Caitlin Corkill with us today. Caitlin is the founder of Paq-Source, a company that provides packaging and equipment, as well as logistics consulting to help you manage your shipping, packaging and warehousing. There’s a lot to learn on this episode, join us, then visit the Small Business Support Group to ask questions and share your own story. Chapters/Timestamps: 00:00:00 Small Business Show #163 for Wednesday, March 21, 2018 00:00:56 Caitlin Corkill – Paq-Source 00:02:01 Worked for a family friend and then time to leave. 00:02:27 Eight months notice led to … not leaving! 00:03:37 Finding an overlooked city 00:04:10 Consolidating two offices Finding reliability inside efficiency 00:05:13 You learn so much about a business by being on a sales call 00:06:04 Are you ever surprised? 00:07:40 It’s like toner! 00:08:33 The importance of customer referrals Kyle Baccus from KC Tool on Small Business Show 00:09:50 No Catalog, Just Solutions! Avoid the bottom-feeders 00:11:38 “We sell commodities but we are not to be commoditized!” 00:12:50 Growing companies are our bread-and-butter “The companies where we thrive are the companies that are growing.” 00:13:35 What’s your sales/marketing process? 00:15:11 “Making money is easy, making it worth something is the fun in running a business.” 00:15:55 CARES = Customer Centric Adaptable Experts Solid. 00:16:19 Ten Paq Commandments (h/t to Biggie Smalls) 00:17:40 It’s a community you have, not just a business 00:21:27 Process, Process, Process (Process!) 00:24:40 Running between two cities 00:25:23 SBS 163 Outtro The post Small Business Interview with Caitlin Corkill of Paq-Source Packaging and Logistics – Small Business Show #163 appeared first on Business Brain - The Entrepreneurs' Podcast.

What does it take for your Small Business to rank high on search engines when customers are looking for your products or services? Should you be allocating most of your ad budget to search, or are there better methods for your particular business to connect with customers? Join us on this episode of the Small Business Show for these topics and much more! Don’t miss the episode where your co-host Shannon Jean admits: “I hate search, it makes me feel stupid.” Hear his story and either laugh at or commiserate with him as he shares his frustration about ranking high on page one of search results. You’ll also learn why he feels that search engines are just another marketplace, like eBay or Amazon, only focused on selling your business information and how that changed his focus and approach to success with search. Dave Hamilton shares his story of battling scraper sites that market his own content, while blocking the original posts on search engines and how he is working to solve the problem. We then spend time helping you to focus your SEO priorities to better achieve success with tips and tricks about using SEO companies, consultants and in-house talent to raise your rankings. We wrap up the show with advice about ignoring your competitors that you don’t want to miss. Listen in to episode 162 of the Small Business Show and then join us at the Small Business Support Group to share your story and get your questions answered.   Chapters/Timestamps 00:00:00 Small Business Show #162 for Wednesday, March 14, 2018 00:01:17 SXSW Conference and Festivals 00:03:22 Watch your intake 00:04:51 Drunk words are sober thoughts 00:06:29 Managing the party 00:07:40 Building a Different Bond 00:09:08 Near Me Searches on Small Business Show 00:09:51 SEO and Keyword Optimization 00:12:48 Value vs. Relevance 00:13:34 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:16:48 Dave’s SEO Story with Duck Duck Go 00:18:52 Bing and Yandex feed Duck Duck Go 00:20:20 Scraper sites are the worst! 00:21:56 Your site has a block on it 00:23:28 DMCA Requests to the scrapers 00:24:45 Defining your SEO priorities 00:26:31 Is SEO the best method for you to connect with your customer? 00:27:52 Bring your SEO in house if it’s that important 00:29:10 Use Free SEO Consultations as Sales tools 00:30:00 Beware Black Hat SEO 00:32:05 Don’t forget the human aspect 00:33:59 Avoid Competitive Keyword Battles 00:35:26 SBS 162 Outtro The post Search Engine Strategies for your Small Business – Small Business Show 162 appeared first on Business Brain - The Entrepreneurs' Podcast.

With just about a week to go before tax filings are due for LLC and S-Corp Small Businesses, it’s time to discuss what to do when your NOT ready to file and the repercussions of missing a tax filing deadline. Join us for episode 161 of the Small Business Show as we dive back into the world of Small Business taxes! On this episode, Dave and Shannon spend time discussing tax extensions, how they work, why you would want to use one and what do in the event that you don’t have the cash to pay your tax bill. We share our thoughts on relationships with Accountants and why a few weeks before taxes are due is not the time to be searching for a new one. You’ll also find out why keeping your Accountant involved in both your personal and business life can help you save money when filing your taxes. If you’re already having IRS problems, we’ve got some tips and tricks for changing the relationship you have with the them and what to do if you are not getting the kind of help you think you should be getting from a particular IRS agent. We wrap up the show with advice on how to not miss important deductions, tracking expenses and using retirement accounts as well as hiring your kids to lower your taxable income. Join us today for all this and more on the show that is by, for and about Small Business! Chapters/Timestamps 00:00:00 Small Business Show #161 for Wednesday, March 7, 2018 00:02:23 Taxes can be fun! 00:03:52 Find an accountant you enjoy talking with 00:05:30 Tax Deadlines for 2017 00:06:43 Understand Tax Extensions 00:10:00 Why aren’t you ready? 00:11:06 When should you send your forms to your accountant? 00:12:35 Let your accountant file your extensions 00:13:32 SPONSOR: Visit JAMF.com/SBS to get your first 3 devices free for life! 00:16:26 Don’t hire an accountant today 00:17:14 Humanize your Relationship with the IRS 00:18:40 You are the IRS’s customer 00:20:20 Request a different agent 00:20:48 Communicate with the IRS 00:23:07 The new 2018 Tax Laws 00:24:00 Tracking – and finding – your deductions 00:27:00 Put your business owner hat on and ask for NFL tickets 00:29:45 Look at your personal retirement accounts and options 00:31:37 SBS 161 Outtro The post Small Business Tax Tips for Filing your Tax Returns – Small Business Show 161 appeared first on Business Brain - The Entrepreneurs' Podcast.

Does your Small Business rank high for “Near Me” searches on Google, Siri and Bing? Join us on this episode of the Small Business Show for tips and tricks to be sure you are optimizing your website, your address and your business map records to steer more customers to your location. Local search is a critical part of Small Business success. Dave Hamilton and Shannon Jean focus on getting your company name to come up when potential customers are using the terms “near me” when searching for a product or service that you may be offering. You’ll learn about setting up local resource pages, how to hack your address, phone verification tricks, using reviews to show activity and much more. Join us for episode 160 of the Small Business Show, then tell your story, comment and ask questions in the Small Business Support Group! Chapters/Timestamps 00:00:00 Small Business Show #160 for Wednesday, February 28, 2018 00:01:20 Optimizing your business for “Near Me” searches 00:02:39 Create or Edit Your Business listing on Google Local Search Apple Maps Listings Local “Bing Places” Listings 00:03:54 Remember that this is all local – use your local number 00:05:14 Staying within the Google and/or Apple Maps framework 00:07:49 Different photos for each location 00:08:36 Requires regular attention 00:10:58 Consider your physical address 00:12:23 The UPS Store gives you a “Suite Number” 00:13:07 Phone number verification can be a problem 00:14:13 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:17:35 end sponsor block 00:17:39 How to verify your phone number and your account Phone.com 00:21:08 Make sure your business name, local address, and local phone are on every page of your website Remove “Inc.” or “LLC” 00:21:48 Create different local pages 00:24:33 Become a resource 00:25:30 Your Local SEO Management System 00:26:27 Cross-linking your Google Reviews 00:29:20 Promote even some of the criticisms 00:30:09 Link Yelp, BBB, Chamber of Commerce on your Local pages Small Dog Electronics 00:32:00 Working to gain trust 00:33:33 Be sure to mention your location regularly on your blog 00:34:31 Contact us! [email protected] Small Business Support Group 00:35:01 SBS 160 Outtro The post Optimizing your Small Business for Near Me Searches – Small Business Show #160 appeared first on Business Brain - The Entrepreneurs' Podcast.

Does your website communicate in ways that potential customers can quickly grasp your story, what your services or your product line are? How do you simplify your message to capture the short attention span and should you rely on your Terms and Conditions to “protect” you from your customers? If your Small Business is getting interest from a larger company that wants to acquire you, who should you focus your energy on? The Deal Sponsor concept can help you narrow down your focus on which person you need to work closely with to make your merger or acquisition a success. Join us today on episode 159 of the Small Business Show for these topics and more! Shannon and Dave also revisit the “Beer Test” to insure that you have a cultural fit before entering into a partnership, joint venture or acquisition and why you need to have all office doors open during a crisis. We spend some time discussing Mihir Shah’s 5 C’s of a Turnaround and why these points surely apply to all businesses. Listen in and then join us in the Small Business Support Group to share your story or ask questions. Sponsors Jamf Now is a device management solution for your Apple devices at work. We make management tasks simple and affordable, so you can support your users; no IT required. Visit JAMF.com/SBS to get your first 3 devices free for life! Chapters/Timestamps: 00:00:00 Small Business Show #159 for Thursday, February 22, 2018 00:02:00 G4 Design – benefits of telling your story, and having people comment on it. 00:05:39 Teasing out the message 00:07:00 “Wow! I didn’t get that from your website at all!” 00:07:46 Learn to simplify your message 00:08:40 Don’t rest on your T&Cs 00:10:48 SPONSOR: Visit JAMF.com/SBS to get your first 3 devices free for life! 00:13:05 Mihir Shah from Drobo on Small Business Show 00:13:54 Mihir’s concept of a “Deal Sponsor” 00:15:44 “The Beer Test” 00:17:12 Spouse/Family Buy-in 00:17:37 Due diligence on your Deal Sponsor 00:18:32 What’s the “cost” of working with your acquirer? 00:19:16 “The business needs someone else” 00:20:36 Mihir Shah’s 5 C’s of a Turnaround 00:22:12 “Talk to 500 Customers per year” 00:23:45 Cash is King 00:26:22 Accepting when it’s time for Plan B 00:28:14 Culture is the “Fatalyst” 00:28:44 Your partners need to believe in your vision 00:29:29 Forced Vesting 00:31:42 “Nobody’s Door Gets Closed” 00:32:41 Owed money can’t be the elephant in the room 00:34:08 Jean-Louis Gassée’s Two Tokens Customer Service 00:37:34 The Hubris of Apple 00:38:30 A Customer problem is a customer opportunity 00:39:35 SBS 159 Outtro The post Website Feedback, Simplifying Your Message, Acquisition Deal Sponsors and more: Small Business Show 159 appeared first on Business Brain - The Entrepreneurs' Podcast.

Are you ready to be acquired? Is your Small Business in a position to deal with a larger company that is interested in buying you for your products, your technology or your service revenue? Join us today on the Small Business Show to hear from an expert in mergers and acquisitions, Mihir Shah, CEO of Drobo. Mihir has had years of experience helping companies to analyze possible acquisitions and mergers, working to implement policies and procedures to insure a successful combining of two entities. You’ll learn about the two most important aspects of creating a successful acquisition and how your work on the front-end of the deal can help to insure things go right after the paperwork is signed. We also dig deep into supply chain management and how embracing change and understanding that a crisis is just another problem to solve can propel your business success. Listen in for this and much more on this episode of the Small Business Show, then visit the Small Business Support Group to ask your questions or to comment on the show! Sponsors Jamf Now is a device management solution for your Apple devices at work. We make management tasks simple and affordable, so you can support your users; no IT required. Visit JAMF.com/SBS to get your first 3 devices free for life! TextExpander. Summon your snippets in any app on Mac, iPad, iPhone, and Windows using a quick search or by typing your custom abbreviation. Share your snippets with your team, and keep them up to date together. Visit TextExpander.com/podcast for 20% off your first year. Chapters/Timestamps 00:00:00 Small Business Show #158 for Wednesday, February 14, 2018 00:01:03 Mihir Shah from Drobo 00:02:19 Cadavers are … not for me! 00:04:15 Going into the generation-old family business … of business! 00:04:56 Acquisition advice: Find a product market fit 00:06:25 Ensure a cultural fit 00:07:21 Beware science projects 00:09:09 If you’re being acquired, understand your acquirer’s Business Case 00:12:04 Understand that process is instrumental 00:12:51 Get to know your deal sponsor! 00:14:25 Deal sponsor and founder should understand each other’s companies 00:15:44 Sit on the same side of the table 00:16:30 Use “We” 00:17:01 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. 00:18:28 SPONSOR: Visit JAMF.com/SBS to get your first 3 devices free for life! 00:20:35 Mihir’s arrival at Drobo 00:21:27 Hurry up and get money 00:25:17 Dialing for Dollars 00:25:35 “My Brand is Crisis” 00:28:00 Find revenues and expense-to-revenue ratios for a similar, larger company 00:28:45 Favorite mistake? 00:29:27 Don’t underestimate the hardware business 00:30:05 How quickly can you adapt to a mistake? 00:31:16 Everything’s a challenge! Embrace it. 00:33:38 Don’t stop learning! 00:35:21 SBS 158 Outtro www.Drobo.com Drobo on Facebook Drobo on Instagram The post Interview with Mihir Shah, CEO of Drobo – Small Business Show 158 appeared first on Business Brain - The Entrepreneurs' Podcast.

Need help with your Small Business Online presence? How about branding, marketing, search engine optimization and the overall look and feel of your company website? Listen in to today’s episode of the Small Business Show to hear how Corey Gauteraux of G4 Design House created a company to help Small Businesses prosper online. G4 Design House was created to leverage the skills of an in-house team of programmers and designers that had been creating websites and doing online marketing for 15+ years. They focused their efforts on Small Businesses, with an affordable subscription model that encompasses everything from logo and website creation, hosting, SEO, social media and other marketing efforts. After discussing what G4 does and how their services work, we spend time talking about how Corey markets G4 services, how they came up with their pricing structure and the value of referrals. Dave and Shannon ask about competing in what seems like a crowded design marketplace and how G4 distinguishes itself and Corey shares his “favorite mistake” that leads into a discussion about clear communication with clients. We wrap up the show with a talk about retaining staff and the pain that hiring the wrong person can cause. Join us today for this and more, then visit the Small Business Support Group to ask your questions and comment on the show! Chapters/Timestamps: 00:00:00 Small Business Show #157 for Wednesday, February 7, 2018 00:01:20 Corey Gauteraux from G4 Design House <https://www.g4designhouse.com/> 00:02:15 Taking a developed skill and turning it into your product 00:04:00 Tweaking the model from flat-upfront-rate to monthly plans 00:05:12 Ramp-up period to demonstrate value 00:07:06 If you build it… they don’t necessarily come. 00:07:30 Building the website is just the first step 00:09:29 Behind the curtain 00:10:35 Handling your sales and marketing with SEO 00:11:00 Cold-calling works, too! 00:11:29 Gauging each business: new, small, large, old 00:14:45 Homogenized pricing model 00:17:42 Return clients and referrals as your yardstick for success 00:19:11 Favorite mistake: not getting the details upfront 00:23:27 A WordPress-based Business 00:23:56 What’s the best part of your day? 00:26:01 Retaining staff and avoiding turnover pays off 00:27:31 Do what you can to avoid having the wrong staff Intern program is the “100-Hour job interview” 00:29:15 G4 Design House on Facebook The post Interview with Corey Gauteraux from G4 Design House – Small Business Show 157 appeared first on Business Brain - The Entrepreneurs' Podcast.

It’s time for a Grab Bag episode of the Small Business Show! Tips and short topics that Dave Hamilton and Shannon Jean have been waiting for an open episode to share with you. Join us today while we talk about: Why attending conferences and business events can have a huge positive impact on your Small Business and personal brand. The power of Referred Trust and being cautious when using your Social Capital with referrals. Pricing your product and services – is letting your customers set value and price a good idea? Using variable pricing in parts of your Small Business. Using Premium Pricing to up-sell your customers. Customer service and it’s impact on your brand. Using the Apple situation as an opportunity to learn. Listen in to this episode of the Small Business Show for these topics and more! Then, join us in the Small Business Support Group to ask your questions and share your comments. Chapters/Timestamps: 00:00:00 Small Business Show #156 for Wednesday, January 31, 2018 00:01:19 Grab Bag Episode Slack 00:01:38 Becoming eBay Event eBay buys Terapeak 00:04:04 eBay is trying to buy busses 00:04:53 SBS 136: Why you need to attend events and conferences 00:05:26 “Business is a Full Contact Sport” Tim Street 00:07:52 Referred Trust 00:10:00 Being cautious with your social capital Mike Dunn 00:12:20 It’s all about the nuance 00:12:48 The benefits and risks of inserting yourself as the middleman 00:16:11 Letting your customers set their own prices 00:21:51 What parts of your business make sense for variable pricing? 00:25:20 Situational Pricing “The $100 Pat on The Back” 00:27:07 Variable relative pricing 00:29:03 Alternative: showing the value of premium 00:31:35 The keys to success: Free shipping and free returns! 00:33:31 “Your profit margin is my opportunity” 00:34:23 Apple’s hubris impacting their customer service 00:39:25 Never forget: We’re all in the customer service business SBS 118: Pick the right customer service token! 00:39:59 SBS Outtro The post Attending Conferences, Referred Trust, Pricing Tactics and More– Small Business Show 156 appeared first on Business Brain - The Entrepreneurs' Podcast.

Have an online business? Want to know how to protect yourself against copyright claims, privacy policy litigation and more? Join us today on the Small Business Show as we talk with Richard Chapo, an attorney that specializes in internet businesses, small and large. Richard has been practicing law for over 24-years with a current specialty in advising businesses and keeping them in compliance within the ever-changing legal system. Listen in and discover the most common mistakes internet businesses make when first getting started, as well as how to prepare your company for legal claims and how respond to them when they do arise. Dave Hamilton and Shannon Jean dig deep with Richard when discussing the DMCA and how to use it to protect your business, along with the requirements to insure you’re compliant. We discuss why it’s important to sit down once per year with your attorney to talk about the weak parts of your business that may be exposing you to risk, and why full disclosure with your attorney is critically important. You’ll also learn about the new EU General Data Protection Regulations that you might be shocked to learn could impact your online business and we spend some time discussing the right way to handle recurring billing of your customers to not run afoul of the law. Listen in and then jump over to the Small Business Support Group to discuss the show, ask questions and help other Small Business Owners like yourself. Chapters/Timestamps: 00:00:00 Small Business Show #155 for Wednesday, January 24, 2018 00:00:49 Interview with Attorney Richard Chapo – Internet Business Lawyer 00:01:36 From sabbatical to Internet Law 00:02:46 Lack of getting legal advice – most common issue for online businesses 00:05:14 Charge ahead! 00:06:17 Common problem: Terms & Conditions 00:07:18 Beware your own Privacy Policy 00:08:48 Today’s Internet age is “The Empire Strikes Back” 00:09:52 Sit down once/year with your attorney 00:11:03 General Data Protection Regulation 00:13:10 Hidden trap with the fair use defense 00:13:32 SPONSOR: Meet the PDFpen family – Powerful PDF tools for Mac and iOS. Edit, sign, scan, and OCR at your Mac or on the go. 00:16:17 Digital Millenium Copyright Act (DMCA) Are websites liable for copyright infringement for content uploaded by their users? 00:17:32 Is Facebook liable for any infringement by users? 00:19:43 You must now designate an agent for DMCA complaints DMCA Agent Service.com 00:21:32 DMCA = Guilty until proven innocent. When you receive a takedown notice, take down the content first 00:24:05 Dave shares a tidbit when he was fought with the DMCA 00:26:08 Recurring billing can be an issue You must put up notice re: charges, contact info and how to cancel 00:30:09 On the Internet, charging by the hour doesn’t work as well 00:32:39 As an attorney: I care about the weaknesses 00:34:30 Resist your natural temptation to ignore your business’s faults 00:34:59 Meet with your attorney once per year 00:35:10 SBS 155 Outtro SoCalInternetLawyer.com The post Keeping Your Online Business Legal – Interview with Attorney Richard Chapo – Small Business Show 155 appeared first on Business Brain - The Entrepreneurs' Podcast.

The very essence of business success is all about finding a solution to a problem. When Ladan Davia was searching for employment, she found the process of using online employment websites frustrating and the results less than useful. Like any good Entrepreneur, Ladan founded Beeya.com to make things right. Recently, Dave and Shannon spoke with Ladan during a pre-sponsorship call for Beeya on the Small Business Show. During the call, they realized that Ladan would make a great guest and asked her to come on the show for an interview. Ladan joins us today to share her story. Beeya was founded on the premise that employment sites should be easier to use, provide a better experience and use better algorithm’s to match up prospective employees with employers. Along the way, Ladan wanted to level the playing field and provide everyone the same job opportunities, regardless of connections and to help effect positive social change with her company. Ladan speaks about raising capital to start the business, the importance of matching her company vision with prospective investors and working harder to protect other peoples money, and much more. Join us today on the Small Business Show, then visit the Small Business Support Group to share your questions and comments. Chapters/Timestamps: 00:00:00 Small Business Show #154 for Wednesday, January 17, 2018 00:01:32 Ladan Davia from Beeya.com 00:02:24 From Hard News to Entertainment Industry to Business Owner 00:04:54 “I had never applied for a job” It’s hard to find a job 00:06:54 Balancing everyone’s opportunities 00:08:14 Beeya’s algorithm is different 00:09:06 Starting a funded business 00:12:13 The process of raising money. 00:13:23 Matching visions with investors. 00:15:40 Working harder for other people’s money. 00:16:42 $50,000 is a very big loss 00:18:26 Paperwork doesn’t mean anything 00:19:41 Podcasts are better than Google AdWords 00:22:49 An employment website that can make positive social change 00:28:11 SBS Outtro   The post Leveling the Playing Field in Employment with Ladan Davia from Beeya.com – Small Business Show 154 appeared first on Business Brain - The Entrepreneurs' Podcast.