Boss Talks | Elevating ALL the Bosses of the Multifamily Industry

Guest: Erin Mahone, SVP of Innovation and Implementation, CLS Living Host: Evan Happel, Community Boss Topics Covered: Erin's career path: from leasing agent at her own college apartment to SVP CLS Living's rebrand and expansion into multifamily, on-campus, and future international markets How CLS partnered with Forbes Travel Guide to create a 55-point hospitality standard (inspired by Forbes' 500+ hotel service standards) The "4 S's" (Stop, Stand, Speak, Smile) and CLS "curse words" (phrases employees avoid) Building an internal AI tool (like a company-specific ChatGPT) for instant policy lookups Piloting 3 competing maintenance inspection solutions simultaneously How to get tech buy-in from maintenance teams — pain points as the gateway to adoption Focus groups by role (leasing managers, account managers, general managers) to identify process gaps The challenge of "shadow solutions" — employees creating their own Excel trackers on top of existing systems Turn season strategy: tracking KPIs, budget visibility via custom turn boards, and early problem detection The importance of phone etiquette and mystery shopping Why student housing tech adoption often leads the broader multifamily industry Evan's parking software and Erin's college parking horror story (UGA, football Saturdays, repeat towing) Time Chapter 0:10 Intro & Guest Introduction — Evan introduces Erin Mahone, SVP of Innovation and Implementation at CLS Living 1:36 Erin's New Role at CLS Living — Erin describes her transition from VP of Training & Hospitality to SVP of Innovation and Implementation 1:47 Technology in Real Estate — The challenge of tech adoption in the industry and CLS's focus on maintenance solutions 3:11 AI & Moore's Law — Discussion on accelerating AI change, ChatGPT search, and why businesses must adapt or disappear 7:30 Parking Stories — Evan introduces Community Boss's parking software; Erin shares her college parking horror story at UGA 10:00 Erin's Background & Career Journey — From accidental leasing agent at her own college apartment to 18 years in the industry 13:41 The CLS Hospitality Philosophy — How a hotel visit inspired CLS's hospitality-first approach 14:33 Forbes Travel Guide Partnership — Building CLS's 55 hospitality standards modeled after Forbes' 500+ hotel service criteria 22:12 Phone Etiquette & Mystery Shopping — How CLS trains staff on phone calls and conducts quality control 26:21 CLS Expanding Beyond Student Housing — The rebrand to CLS Living and expansion into multifamily, on-campus, and beyond 27:35 Standardization & Tech Stack — Building uniform policies, processes, and a consistent tech stack across all properties 35:41 Getting Buy-In for New Technology — Steve's question answered: how to win over tech-averse maintenance teams through pain points and pilots 39:18 Turn Season Challenges — The biggest difficulties during move-in months: logistics, staffing, KPI tracking, and budget control 44:24 Wrap-Up & Closing Thoughts — Erin's invitation to return, Boss Brunch, and Evan's call for future guests #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Welcome to Boss Talks 00:15 Meet Liz Newkirk 01:26 Community Boss Intro 01:51 Uptown Charlotte Chat 02:38 Setting the Agenda 03:02 Stumbling into Multifamily 03:34 LinkedIn DM Breakthrough 05:19 Career Climb and Pivot 06:12 Joining Loebsack Brownlee 06:54 Where the Firm Operates ## Key Talking Points 1. **Career Transition from Retail to PropTech Legal**: Liz Newkirk's journey from visual merchandising in retail (Saravsky, Victoria's Secret, Fossil) to digital media management at a multifamily-focused law firm (Lobac and Brownley) represents an unconventional career path in the industry. 2. **Digital Media's Role in Legal Services**: The intersection of digital media strategy and legal services for the multifamily industry, demonstrating how traditional professional services are evolving to incorporate modern marketing and communication approaches. 3. **Local Association Leadership**: Active involvement in the Apartment Association of Greater Charlotte, particularly serving as president (or former president) of the supplier committee, highlighting the importance of industry advocacy and networking. 4. **Fashion as Business Intelligence - "Lipstick and Hemlines"**: The episode promises to explore fashion trends as economic and cultural indicators, suggesting a unique analytical framework for understanding broader business conditions. 5. **Geographic Branding and Community Identity**: Discussion of Charlotte's unique terminology ("uptown" vs "downtown," NoDa, LoSo, Sodo comparisons) as it relates to community building, place-making, and how neighborhoods develop identity. ## Notable Quotes > "When I first came to Charlotte, they were like, 'No, it's uptown.' What's that mean? Why?" — *Liz Newkirk* > "I use a GPS to get everywhere because I have no idea where I'm going ever." — *Liz Newkirk* > "What drives me bananas is when people go, 'No Duh.' And I'm like, 'No, it's not like tar, right? It's just NoDa.' Just leave it alone." — *Liz Newkirk* ## Actionable Takeaways 1. **Leverage Non-Traditional Backgrounds**: Visual merchandising and fashion experience can translate into valuable skills for digital media and marketing roles in multifamily, particularly in understanding consumer behavior and visual communication. 2. **Prioritize Local Association Involvement**: Active participation in local apartment associations, especially in supplier committees, creates networking opportunities and establishes industry credibility beyond your primary role. 3. **Connect Physical Space Management to Online Reputation**: As Evan notes, poor parking and amenity management leads to negative online reviews—address physical space issues proactively to protect digital reputation. 4. **Embrace Cross-Industry Insights**: The "lipstick and hemlines" concept suggests value in drawing business intelligence from unexpected sources and industries outside traditional multifamily metrics. ## Topics - Leadership & Career Development - Marketing & Branding - Networking & Industry Advocacy - Personal Growth & Resilience - Social Media & Content Creation - Community Building & Engagement - Parking & Amenities - Customer Experience & Reviews - Innovation & Culture Listen & Subscribe YouTube: Boss Talks on YouTube Apple Podcasts: Boss Talks on Apple Podcasts Sponsor This episode is brought to you by Community Boss—your solution for managing parking, amenities, and resident experiences like a boss. Learn more at Community Boss. #bosstalks #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Welcome and guest intro 01:52 Conference banter and Vegas 03:53 Parking horror stories 06:45 Music motivation picks 09:02 Water only and Fiji debate 12:09 Vacation mindset and workload 13:07 Career journey into multifamily 17:07 Regional role and team growth 19:07 Kenzo cameo and association board 20:35 Board Requirements Talk 20:40 Crystal Merit Awards 22:01 Why Association Matters 22:45 Representation In Leadership 27:10 Bridging Corporate And Onsite 28:26 Amenities Versus Real Needs 29:32 Voucher Policy Fight 33:30 Growing Diverse Involvement 37:53 Family Life And Vacation 39:40 Single Dad Career Balance 41:58 Overcoming The Past 44:30 Closing Thanks And Invite Listen & Subscribe YouTube: Boss Talks on YouTube Apple Podcasts: Boss Talks on Apple Podcasts Sponsor This episode is brought to you by Community Boss—your solution for managing parking, amenities, and resident experiences like a boss. Learn more at Community Boss. #bosstalks #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

[00:00] Welcome to Boss Talks[00:16] Meet Desiree Starr – Introduction to Desiree and her background.[00:57] Introduction to the Show – Evan introduces the show and Community Boss.[01:35] Westshore Properties Overview – Desiree discusses Westshore’s reach and locations.[02:21] Fun Anecdotes and Conversations – Bourbon, coffee, and industry stories.[03:44] Viewer Engagement and Comments – Shoutouts and community interaction.[05:16] Parking Solutions Discussion – Resident complaints and parking solutions.[06:51] Music Motivation – Desiree’s motivational music and playlist talk.[09:32] Caffeinated Beverage Preferences – The art of the “filthy chai.”[13:19] Desiree's Journey in the Industry – How Desiree found her passion for training.[14:46] Incorporating Humor in Training – Using humor to connect and teach.[15:39] Memorable Training Moments – Stories that shaped Desiree’s approach.[16:28] Connecting Through Authenticity – The value of vulnerability and authenticity.[16:43] The Importance of Fun and Authenticity – Making learning enjoyable.[16:59] Closing Thoughts and Reflections – Reflections on authenticity and engagement.[17:04] Engaging Virtual Training with Humor – Keeping virtual sessions lively.[17:45] Training as the Foundation of Company Culture – How training shapes culture.[17:57] Onboarding: Teaching Core Values – The role of onboarding in culture.[18:22] Reinforcing Culture Through Learning and Development – Consistency and reinforcement.[18:53] The Importance of Professional Development – Retention and growth stats.[20:18] Learning Labs: Peer-to-Peer Training – Microlearning and peer teaching.[22:06] Career Pathways and Upskilling – Lateral moves and upskilling opportunities.[22:28] Interactive and Hands-On Training – Beyond the LMS.[23:34] Understanding Professional Love Languages – Communication and motivation styles.[25:08] Strategic Learning and Development – Impact on performance and retention.[25:25] Effective Onboarding Strategies – Retaining new hires and measuring success.[32:38] Creating a Consistent Company Culture – The importance of consistency.[33:34] Upcoming Training Sessions and Events – Desiree’s upcoming webinars and classes.[34:54] The Role of NAAEI Faculty – Professional development and facilitation.[36:31] Final Thoughts and Farewell – Closing remarks and gratitude.Listen & SubscribeYouTube: Boss Talks on YouTubeApple Podcasts: Boss Talks on Apple PodcastsSponsorThis episode is brought to you by Community Boss—your solution for managing parking, amenities, and resident experiences like a boss. Learn more at Community Boss. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

0:00 Introduction & WelcomeEvan introduces the show and guest, Danny Fuston.1:09 Guest BackgroundDanny’s experience in student, senior, and conventional housing.1:29 Importance of Facility ManagementWhy facility management is crucial for happy communities.2:19 Parking Stories & ChallengesHilarious and challenging parking situations, including a truck stuck under a garage.7:13 Danny’s Passion for Student HousingWhat makes student housing unique and rewarding.8:01 Recruiting & Training StudentsHow Danny recruits students for turn season and the benefits for both sides.9:16 Learning Practical SkillsTeaching students and staff valuable skills like painting and maintenance.12:41 Leadership, Empathy & FaithDanny’s approach to leadership, empathy, and how his faith shapes his work.16:21 Using Technology in Property ManagementTools like Yardi, Salesforce, and Power BI for efficient operations.18:41 Preventing Water Damage & Facility UpgradesInnovations to prevent costly water damage and improve resident experience.22:06 Housing Market & Cost of LivingReflections on rising housing costs and market changes in Texas and beyond.26:58 Final Thoughts & Appreciation Danny’s advice for property managers and closing remarks.Listen & SubscribeYouTube: Boss Talks on YouTubeApple Podcasts: Boss Talks on Apple PodcastsThis episode is brought to you by Community Boss—your solution for managing parking, amenities, and resident experiences like a boss. Learn more at Community Boss. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

[0:00] Introduction to Boss Talks[0:14] Meet Priyanka Agarwal and JTurner Research[0:27] Data Mining and Resident Experience Insights[0:54] Host Introduction: Evan Happel and Community Boss[1:29] Priyanka’s Role: The Resident Whisperer[2:00] Parking Issues in Communities[2:57] Personal Stories of Parking Woes[7:41] Music That Motivates: Priyanka’s Playlist[9:13] Caffeinated Preferences[10:04] Priyanka’s Journey into the Multifamily Industry[13:56] Lessons from Other Industries[13:56] The Four P Principle: Professional, Polite, Personalized, Prudent[15:41] Renewing Kindness in Online Reviews[18:39] Simple Acts of Kindness in Property Management[20:49] Consistency in Resident Experience[22:48] Daily Living Experiences vs. Resident Events[23:25] The Importance of a Unified Team[24:07] Building a Four P Culture[24:30] Human Decency and Basic Etiquette[24:45] Observations on Modern Youth and Kindness[25:35] The Role of Parents in Teaching Kindness[26:57] Customer Service Stories: Lessons from Dogtopia[29:27] The Importance of Trust in Brands[30:40] The Rise of Brand Ambassadors and Influencers[33:40] Wild Tunes: Music for Shelter Animals[35:39] Expanding Wild Tunes Nationally[38:58] The Impact of Kindness and Compassion[40:00] Closing Remarks and Invitation to Boss Talks #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 – Introduction by Evan Happel; guest Andrea Taylor introduced00:10 – Andrea’s background and experience in multifamily property management00:54 – Andrea’s journey: from early startups to founding Livsee01:47 – The decision to start a company and identifying industry problems03:23 – Parking challenges in multifamily properties; creative solutions05:20 – Partnerships with vendors and managing property issues07:16 – Music and motivation: Andrea’s favorite songs and film scores09:00 – Andrea’s caffeinated beverage of choice: matcha lattes10:16 – Deep dive into Andrea’s multifamily experience and transition to tech12:00 – The current state of the multifamily industry: supply, competition, and technology13:57 – The role of AI in property management and Livsee’s unique approach16:26 – Fundraising journey: challenges, rejections, and finding the right partners18:59 – How Livsee’s AI works: integrations, data models, and natural language processing21:13 – Incentivizing renters and leveraging data for better decision-making23:52 – Sentiment analysis and reporting for property managers27:02 – Early adopters, beta testing, and building with customer feedback29:59 – The importance of intentionality in AI and fair housing compliance33:06 – The renter lifecycle: nurturing leads, renewals, and move-outs36:00 – Opportunities for AI beyond leasing: maintenance, partnerships, and more40:05 – Andrea’s passion for film, screenwriting, and favorite movies43:00 – Closing thoughts, gratitude, and how to connect with the show #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

[0:00] Introduction and Guest WelcomeHost Evan Happel introduces the show and welcomes guest Christina Koski.[0:30] Getting to Know Christina KoskiEvan shares how he met Christina and her background in the industry.[0:40] Board Membership and NetworkingDiscussion about joining the WMFHA board and Christina’s role at Security Properties.[1:48] Fun at Industry EventsStories from recent industry events, team building, and networking.[3:00] Rock Painting MemoriesChristina and Evan reminisce about a memorable rock painting activity at a retreat.[4:50] Parking Challenges and SolutionsChristina discusses parking issues in Seattle and creative solutions like stack parking and valet services.[8:20] Music Preferences and Playlist ContributionsChristina shares her favorite music and adds songs to the Boss Talks playlist.[10:04] Caffeinated Beverage ChoicesChristina and Evan talk about their go-to coffee orders and caffeine habits.[11:30] Christina's Career JourneyChristina describes her unique path into the multifamily industry, from security guard to regional director.[24:15] The Role of Champions in Personal GrowthChristina explains the difference between mentors and champions, and highlights key people who helped her grow.[25:45] Working with Tully ReerChristina shares lessons learned from working with Tully Reer at SPR.[26:20] Modeling Emotional ControlThe importance of emotional control in leadership and how Christina strives to model it.[28:06] Influence of Misty RowellHow Misty Rowell pushed Christina out of her comfort zone and the value of vulnerability.[29:42] Embracing Discomfort and GrowthThe importance of trying new things, public speaking, and personal development.[30:57] Financial Masterclass AnnouncementChristina announces an upcoming financial masterclass for property managers.[33:37] Understanding Real Estate ValueHow revenue changes impact the value of a property and the math behind real estate investments.[35:18] Parking Charges and Community ValueDiscussion about parking fees, community value, and covering development costs.[39:47] Volunteering and Community ServiceChristina’s passion for giving back, her award for community service, and involvement with local organizations.[45:31] Joining the Board and Career GrowthWhy Christina joined the WMFHA board and the benefits of industry involvement.[47:38] Mentorship and Leadership ProgramsChristina’s participation in mentorship programs and the value of peer support.[50:27] Show Wrap-UpFinal thoughts, how to be a guest on Boss Talks, and closing remarks. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

[0:00] Welcome to Boss TalksHost Evan introduces the show and today's guest, Evan Omelia.[0:15] Introducing Evan OmeliaDiscussion about the confusion of having two Evans in marketing and at WMFHA.[1:16] Community Boss OverviewBrief overview of Community Boss and its solutions.[1:40] The Evan ConfusionBanter about the rarity of the name Evan and the "multiverse of Evans."[2:29] Evan's Background and ExperiencesEvan O. shares his diverse background and how it shapes his perspective.[3:17] Trivia Time: How Many Evans?Fun trivia about the number of Evans in the association.[5:04] Parking Stories and TicketsEvan O. recounts his history with parking tickets and city living.[7:35] Music Preferences and EDMBoth Evans discuss their favorite music genres, go-to songs, and EDM artists.[11:09] Caffeine and Coca-Cola AddictionEvan O. talks about his Coca-Cola habit and caffeine preferences.[13:49] Journey into RadioEvan O. describes his path from college to working in radio and his roles on air.[21:39] The Origin of a NicknameHow "English Evan" became his radio persona.[21:55] Transitioning Between ShowsMoving between radio shows and evolving responsibilities.[22:36] Navigating Awkward Work RelationshipsWorking with colleagues who are also spouses and the challenges involved.[23:40] The Reality of Show BusinessInsights into the unique world of radio and show business.[26:23] The Importance of StorytellingLessons from radio that apply to marketing: the power of storytelling.[28:13] Innovative Marketing StrategiesHow Evan O. brings creativity and fun to association communications.[34:32] The Fitness JourneyEvan O.'s brief stint as a fitness trainer and his ongoing passion for fitness.[39:01] Life as a Cat DadStories about Evan O.'s cat, Isla, and the quirks of being a cat owner.[43:45] The Pet Industry ExperienceEvan (host) shares his background in the pet industry and pet owner culture.[44:25] Concluding Thoughts and Future PlansFinal reflections, gratitude, and a tease for future "Evan" episodes. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

[0:00] Introduction and Guest OverviewEvan introduces the show and guest, Haley Graham, Chief People Officer at Navigate Community Management.Haley is a customer of Community Boss.[1:10] Community Boss SolutionsEvan describes Community Boss’s solutions for parking, amenities, and mapping.Guest parking challenges in HOAs.[1:41] Meet Hailey GrahamHaley shares her passion for people and leadership.Discusses her role and approach at Navigate.[2:40] Parking Challenges in CondosHaley shares stories about parking disputes in condos.The importance of clear parking management and how Community Boss helped resolve issues.[4:56] Deeded Parking ExplainedHaley explains how parking spaces are deeded in condos, unlike apartments.The impact on owners, tenants, and enforcement.[7:01] Music and MotivationHaley’s motivational song: “I Can Do It With a Broken Heart” by Taylor Swift.The role of music in staying motivated at work.[8:25] Caffeine PreferencesHaley’s favorite caffeinated drinks: tea, vanilla latte, and brown sugar shaken espresso.Evan and Haley discuss their coffee habits.[9:51] Hailey's Career JourneyHaley’s path from nonprofit work to community management.How she found her role at Navigate and her growth to Chief People Officer.[15:14] Remote Work BenefitsThe advantages of remote work for Navigate employees.Flexibility for parents and re-entering the workforce.[17:44] Flexible Work ArrangementsReal-life examples of how flexible work benefits employees and the company.The importance of trust and hiring the right people.[23:36] Board Member DynamicsHow board member personalities affect HOA management.The difference between proactive and experienced board members.[24:19] Presenting to the BoardEvan and Haley discuss the dynamics of presenting to HOA boards.Stories about challenging board meetings.[25:10] Company Culture and GrowthThe culture at Navigate and why Haley has stayed and grown with the company.[25:26] Power of RelationshipsThe importance of relationships in the HOA industry and workplace.Haley’s perspective on competitors as allies.[25:50] Awards and AchievementsNavigate’s recent awards, including Management Company of the Year.Haley’s recognition as committee chair.[26:20] Building Industry ConnectionsHow relationships and networking have benefited Haley and Navigate.[37:42] Travel and Cultural InsightsHaley’s love of travel and lessons learned from different cultures (Japan, Sri Lanka, Scandinavia).Applying cultural insights to leadership and work-life balance.[44:49] Empathy and Understanding in the WorkplaceThe importance of empathy, understanding, and boundaries at work.Building relationships with employees and supporting their well-being.[48:06] Closing ThoughtsEvan and Haley reflect on the value of soft skills, empathy, and community in the workplace.Invitation for listeners to be a guest on the show. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

0:00 – Introduction to Boss Talks and host Evan Happel0:19 – Meet Todd Thorpe: background in multifamily technology and managed WiFi0:34 – The importance of WiFi in modern living and common connectivity issues2:31 – Funny logo story: Community Boss vs. Dojo Networks4:48 – Todd’s parking garage nightmare7:39 – Todd’s musical tastes: 70s rock, Elton John, Foo Fighters, and more11:53 – Coffee snobbery: Todd’s perfect brew15:35 – Todd’s journey in telecommunications and cable TV19:32 – The evolution of cable TV, streaming, and binge-watching22:18 – Subscription strategies and viewer behavior23:48 – Podcast revival and nostalgia23:53 – Predictions in technology and the future of managed WiFi33:39 – Security in managed WiFi and how it works in communities36:15 – Hardware, software, and the role of providers in managed WiFi38:21 – Access control, smart devices, and seamless connectivity41:01 – The importance and adoption rate of managed WiFi in multifamily44:03 – Helping others achieve success: Todd’s approach to mentorship47:46 – Public speaking, Toastmasters, and personal growth50:27 – Closing thoughts and invitation to future guests #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 – Introduction and WelcomeEvan introduces the show and guest, Mindy Price.00:08 – Guest Introduction: Mindy PriceEvan shares how he met Mindy and her background in podcasting and multifamily leadership.01:36 – Texas Rodeo and CultureMindy discusses Texas stereotypes, the meaning behind "Don't Mess with Texas," and her experiences volunteering at the Houston Livestock Show and Rodeo.08:13 – Parking Stories and Pet PeevesBoth share personal anecdotes about parking challenges and etiquette in multifamily communities.13:09 – Music That MotivatesMindy and Evan talk about their favorite motivational songs and playlists.16:49 – Caffeinated Beverage of ChoiceMindy reveals her love for coffee and her favorite seasonal drinks.20:59 – Mindy's Career JourneyMindy recounts her path from radio/TV broadcasting to leasing, training, and eventually launching her own business.25:49 – Transition to Supplier Partner SideInsights into moving between management and supplier roles in the multifamily industry.27:54 – Industry Insights and Personal ReflectionsThe impact of the multifamily industry, public perception, and the importance of networking.29:52 – Raising Capital and Education in Real EstateMindy discusses her experience as a licensed stockbroker and educator in real estate investing.31:54 – Passion for Helping Others and Motivating TeamsMindy’s approach to coaching, motivating teams, and helping others overcome public speaking fears.33:13 – Preparing for Speaking EngagementsTips for practicing, self-critiquing, and building confidence for public speaking.35:56 – Starting a New Business: Inside the WhyMindy explains the inspiration behind her company, Inside the Why, and her mission to help others discover their purpose.41:19 – Balancing Sales and MarketingDiscussion on the relationship between sales and marketing, and building trust with clients.44:03 – Final Thoughts and EncouragementMindy and Evan reflect on career growth, the importance of having a plan, and encouragement for listeners to pursue their own "why."59:26 – Outro and Contact InformationMindy shares her contact info and Evan invites listeners to connect and share their stories. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

0:00 — Introduction to Boss Talks and guest Rayshaun Phillips1:40 — Rayshaun’s background and entry into multifamily housing9:40 — The “20 on the Rise” program and career pivots15:00 — The origin of the “Ray of Sunshine” nickname18:00 — Community engagement, networking, and building relationships22:40 — Parking in Detroit: challenges, guest parking headaches, and apartment living28:00 — Music, motivation, and personal routines31:00 — The importance of volunteers and association growth36:00 — Tips for introverts: networking, leading with your heart, and making connections41:00 — World-building, inclusion, and finding your community47:00 — Housing affordability, advocacy, and the need for more affordable housing54:00 — Handling difficult conversations and embracing perception60:00 — Closing thoughts and takeaways #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

[0:10] Welcome to Boss Talks and introduction of the show.[0:19] Introducing guest Jen Piccotti from Swift Bunny.[1:01] Jen’s multifamily journey and first impressions.[2:57] Discussion on parking challenges in multifamily communities.[5:06] Music that motivates Jen—Sting and “Groove Is in the Heart.”[7:09] Jen’s passion for tea and her background as a tea blogger.[10:26] Jen’s industry background and transition from property management to data and surveys.[11:03] Moving from Boise to Orange County and joining Shea Properties.[12:28] Transition to SatisFacts and working on resident surveys.[12:59] Move to Swift Bunny and focus on employee engagement.[19:27] The importance of listening to employees and using surveys for feedback.[21:15] Three levels of communication: macro (company), micro (supervisor), and meso (group).[24:09] The importance of clear communication in leadership.[24:47] Challenges when leadership plans are underdeveloped.[25:31] Regular communication during uncertain times (e.g., COVID-19).[26:06] Employee engagement in town hall meetings and the value of consistency.[27:51] The role of meso communication and building trust through regular meetings.[28:40] Creating connections in remote work and the importance of team bonding.[31:37] Effective team communication strategies, including focus groups and rotating meeting responsibilities.[36:09] Encouraging public speaking and diverse voices in the multifamily industry.[42:26] Partnering with new speakers and the value of sharing stories.[44:29] Networking tips and building connections, especially for introverts.[48:29] Looking forward to 2025—Jen’s optimism and focus on connecting with others. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

[0:00] Introduction and Guest OverviewEvan introduces the show and guest, Sarah Fassett.Sarah’s background: quick rise in the multifamily industry, focus on empathy and community.[1:58] Sarah’s Early Career in Multifamily HousingSarah’s entry into the industry as a leasing consultant.Rapid progression to assistant manager and community manager roles.The importance of team support and mentorship.[3:21] Transition to Corporate RoleMoving from on-site management to a regional trainer position.Impacting a larger community and sharing best practices.[4:42] Impact and MentorshipThe value of mentors in Sarah’s career.Emotional shout-outs to key mentors and colleagues.[6:54] Parking Management InsightsSarah’s experiences with parking management software.The difference good tools make for both staff and residents.[11:38] Music and MotivationSarah’s go-to motivational song: “This Is Your Night” by Amber.Discussion of music’s role in motivation and energy.[14:04] Caffeine Preferences and Personal TidbitsSarah’s favorite caffeinated beverages and her high-energy habits.Fun discussion about candy and personal quirks.[17:40] Sarah’s Resilience and Early ChallengesSarah’s childhood adversity: family instability, homelessness, and battling cancer as a teen.Determination to pursue education despite obstacles.[20:12] Battling Cancer and Pursuing EducationMultiple rounds of chemotherapy and surgeries.Persistence in securing scholarships and completing her education.[25:34] Overcoming Adversity and Career GrowthContinued health challenges and career setbacks.Learning to advocate for herself and others.[27:20] Advocating for Invisible DisabilitiesSarah’s current role as chair of the HR Advisory Council.Supporting colleagues with invisible disabilities.[28:35] Helping Residents in NeedUsing personal experience to empathize with residents facing eviction or hardship.Collaborative problem-solving and connecting residents with resources.[30:03] Turning Around a Troubled CommunityTaking over a struggling property and implementing innovative solutions.Team-building, vendor negotiations, and operational improvements.[32:45] Servant Leadership in ActionSarah’s philosophy: creating heroes, not being the hero.Focusing on people over numbers.[41:09] New Role and ImpactTransition to a regional trainer role.Facilitating onboarding, teaching both soft and technical skills, and fostering collaboration.[44:42] Excitement for EdConSarah and Evan discuss their upcoming speaking engagements at EdCon.The importance of collaboration and continuous learning.[49:00] Final Thoughts and Call to ActionSarah’s ongoing advocacy and leadership roles.Encouragement for listeners to connect, share their stories, and get involved.Connect with Sarah Fassett:LinkedIn: Sarah FassettAttend her session at EdCon, March 13th, Seattle Convention Center.Want to be a guest on Boss Talks?Reach out to Evan Happel for a chance to share your story. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Show Notes & Timestamps[0:10] Introduction and Guest WelcomeEvan introduces Laurel Zacher and previews the episode’s focus.[1:06] Community Boss OverviewOverview of Community Boss solutions for managing parking, amenities, and mapping.[1:44] Laurel’s Background & JourneyLaurel’s career path: onsite roles, service partner, and corporate marketing leadership.[2:20] Career Growth in MultifamilyThe value of experience on both the service and corporate sides.[3:41] Negotiation Tips and InsightsLaurel’s approach to contract negotiation.Book recommendation: “Never Split the Difference” by Chris Voss.Key tip: Know your goals and bottom line.[6:03] Impact of Parking on CommunitiesParking as a pain point; importance of understanding local needs and using data.[8:41] Marketing and AccessibilityMarket features like air conditioning, even if “everyone has it.”Make information accessible: captions, alt tags, and clear descriptions.[10:42] Personal Questions: Music and CoffeeLaurel’s favorite motivational music and coffee order.[14:31] Introduction to Multifamily Marketing TruthsTransition to the main topic: Five uncomfortable truths of multifamily marketing.[15:19] Chapter 1: Websites Are “Hot Garbage”Many multifamily websites are outdated or not user-friendly.Need for mobile-first design, fast load times, and self-scheduling tools.Shop your own properties like a prospect to identify pain points.[18:31] Improving Renter ExperienceMake it easy for residents to find information, schedule tours, and apply online.Resident portals and 24/7 access are now expected.[28:33] Chapter 2: Understanding Renter Preferences and DataMost companies don’t truly understand their current renters’ needs.Use both qualitative (reviews, surveys) and quantitative (data, sensors) research.Customer journey mapping is recommended.[35:47] Chapter 3: Cost of Turnover and Retention StrategiesAverage turnover cost is ~$4,000 per unit.Small improvements in retention can have a huge financial impact.Consider loyalty programs and AI-driven lease renewals.[41:42] Chapter 4: Online Reviews as a Marketing WeaponReviews are critical for reputation and operational feedback.Use dashboards (e.g., Sochi, Reputation, Jay Turner) to monitor and analyze reviews.FTC guidelines: never incentivize reviews or allow staff/family to write them.[50:16] Chapter 5: Digital Ads: Money Pit or Opportunity?Digital advertising can be wasteful if not tracked properly.Focus on metrics that matter: cost per lease, ROAS (Return on Ad Spend), and marketing effectiveness.Optimize Google Business Profiles for organic reach.[1:00:29] Marketing Promises vs. Property RealityDon’t overpromise in marketing; ensure the resident experience matches the marketing message.Prioritize current residents’ needs and communication.Cleanliness and basic customer service are essential.[1:08:31] Final ThoughtsAvoid generic terms like “luxury”; describe what’s actually offered.Educate and empower onsite teams to maintain standards.Host thanks Laurel and invites future guests. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

0:10 Introduction to Boss Talks and host Evan Happel0:16 Meet Kelsi Cory and her background in staffing and executive recruiting0:31 Starting Cory Executive Recruiting and Kelsi’s early grit1:17 Kelsi’s organic social media growth and building a large following2:14 Kelsi’s experience living in apartments and parking stories4:52 Music preferences and how music motivates Kelsi10:05 Caffeine habits: Kelsi’s love for coffee and daily routines13:03 Kelsi’s journey: moving around the U.S., adaptability, and early independence17:57 First job in real estate and lessons from property management19:58 Building a career in recruiting, mentorship, and ambition26:11 Recruiting and hiring strategies at Corey Executive Recruiting29:19 Understanding and evaluating company culture30:93 Networking as an introvert and building a brand without industry events34:43 Reflections on authenticity, leadership, and sharing your story35:45 Closing remarks and encouragement to share your superpower #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

[0:00] Introduction & Guest WelcomeEvan introduces Katie Ritter and sets the stage for a discussion on resident experience and online feedback.[0:59] Community Boss OverviewBrief overview of Community Boss and its solutions for managing parking and amenities.[1:33] Meet Katie RitterKatie shares her background and how she became involved with Widewail.[1:54] Parking ChallengesDiscussion about the unique challenges of parking in multifamily communities and its impact on resident satisfaction.[2:37] Personal Parking ExperiencesKatie describes her experiences with parking in different living environments (Vermont vs. California).[4:14] Living in Vermont vs. CaliforniaComparison of parking and community dynamics between rural and urban settings.[5:00] Music PreferencesKatie’s favorite music for motivation: Bruce Springsteen, especially "The Rising."[6:45] Coffee PreferencesKatie’s coffee habits and the ritual of preparing coffee.[8:25] Katie's Career JourneyKatie’s path from commercial real estate to coaching and eventually joining Widewail.[11:20] Widewail's Multifamily FocusHow Widewail expanded into the multifamily sector and Katie’s current role.[12:16] Voice of the Resident ReportOverview of Widewail’s annual report analyzing resident reviews using natural language processing.[14:41] Parking in Resident ReviewsParking is rarely mentioned in positive reviews but is a top complaint in negative ones (11% of negative reviews).[19:53] Measuring Resident SatisfactionHow Widewail benchmarks topics like parking across thousands of communities and tracks improvements.[23:45] Future Plans and Data AnalysisPlans to make community-specific data more accessible and useful for benchmarking.[25:07] Understanding Resident FeedbackThe importance of actionable insights over just collecting five-star reviews.[25:37] Benchmarking Against OthersUsing data to compare communities and identify areas for improvement.[26:18] Vendor OpportunitiesHow data can help vendors target communities with specific needs.[26:47] The Future of Review DataThe potential for AI and generative search to summarize and organize review data.[28:20] Authenticity in ReviewsThe importance of transparency, avoiding fake reviews, and building trust.[29:04] Responding to ReviewsWhy personalized, human responses to reviews are more effective than automated ones.[35:20] Automating Review RequestsHow Widewail automates review requests and responses for consistent feedback.[36:29] Actionable Data InsightsDelivering actionable reports to clients to improve resident experience.[37:33] Measuring ImpactTracking improvements and making customer-led decisions using data.[38:11] Goals for 2025Plans for more in-person events and a second, more actionable Voice of the Resident report.[39:22] Supplier PartnershipsThe value of Widewail’s data for vendors and suppliers.[41:10] Community InsightsAnalyzing feedback by lifecycle stage (tour, renewal, move-in/out, maintenance).[44:29] The Importance of TrustOnline reviews as a foundation for trust and social proof in multifamily housing.[46:12] Closing & Podcast PlugKatie plugs Widewail’s podcast "Feedback Fatigue" and Evan invites listeners to participate in Boss Talks. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Timestamps & Topics0:00 – Introduction: Meet Darcy Bixby and the episode’s focus on positivity and authenticity.0:59 – Community Boss & Parking Boss: Solutions for parking and property management.1:32 – Welcoming Darcy: Darcy’s background and the importance of dance and positivity.2:28 – Parking Stories: Darcy’s take on parking challenges and the value of partnerships.5:05 – Music Preferences: Darcy’s eclectic taste and how music energizes her day.6:58 – Coffee Talk: Morning routines, coffee habits, and the power of sugar.9:08 – Darcy’s Origin Story: How she stumbled into property management and built a career.10:49 – The Role of a Regional Manager: Supporting onsite teams and the value of empathy.12:59 – Pandemic Insights: Lessons learned and the importance of staying relevant.15:07 – Industry Connections: The tight-knit world of property management.17:46 – Encouraging Careers: Advice for those considering property management.19:19 – Empathy & Customer Relations: The emotional side of working with residents.22:49 – The Power of Positivity: Why Darcy dances and hypes people up.25:37 – Critical Conversations: Balancing encouragement with honesty and transparency.27:14 – The Role of Dance: How daily dance routines began and their impact.29:34 – Social Media & Authenticity: Overcoming criticism and embracing vulnerability.33:36 – Fitness & Healing: How dance transformed Darcy’s body and spirit.36:44 – Leading with Dance: Bringing positivity and movement to her teams.45:36 – Final Thoughts: Dance demonstration and closing remarks.Notes & Highlights“Dance brings a smile to your face, brings positivity and energy.”Darcy’s career in property management began by chance but became a lifelong passion.Empathy and a love for people are essential for success in the industry.The pandemic reinforced the importance of onsite teams and staying connected.Darcy uses dance and creativity as daily self-motivation and to inspire others.“Being authentic and vulnerable takes a lot of bravery and courage.”Social media can be a platform for positivity, but also brings critics—Darcy encourages focusing on the good.Dance became a form of healing, helping Darcy with self-worth, boundaries, and joy.“If you don’t like to dance, still use creativity in some way.”Leading with encouragement and transparency helps teams thrive, even through tough conversations.“We see the greatness in others and try to bring the greatness out, but the rest is up to them.”For more, connect with Darcy on Facebook to see her daily dance posts and positivity in action! #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Show Notes & Timestamps[0:00] Introduction and Guest WelcomeEvan introduces the show and welcomes Maddie Patrick.[0:18] Introducing Maddie PatrickMaddie’s background, family support, and excitement for the show.[1:16] Community Boss SolutionsBrief mention of Community Boss’s solutions for parking and amenities.[1:52] Maddie’s Background and ExcitementMaddie’s family, festive background, and first podcast experience.[3:23] Parking Stories and ChallengesMaddie shares a memorable parking story from her early career.[7:13] Music PreferencesMaddie’s favorite songs and what motivates her.[8:19] Coffee and Caffeine HabitsDiscussion about coffee preferences and office caffeine culture.[11:29] Audience InteractionShoutouts to friends and family watching live.[11:48] Maddie’s Journey in the IndustryHow Maddie started in property management and her career path.[12:45] Starting in Property ManagementEarly roles, learning the business, and career progression.[17:03] Importance of Maintenance TeamsThe critical role of maintenance in property operations.[18:34] Customer Service and RetentionWhy customer service and timely maintenance are key to resident retention.[19:01] Creating Smooth OperationsMaddie’s approach to building unity and smooth operations in challenging assets.[19:53] Team Unity and CommunicationFostering teamwork and communication across teams.[20:56] Portfolio Management ChallengesTurning around a struggling portfolio through team collaboration.[21:50] Turning Things Around with a Positive AttitudeThe impact of positivity and teamwork on property performance.[22:45] The Importance of Teamwork and TeachabilityCoaching, teachability, and supporting team members.[23:36] Credentials and Their ImpactThe value of industry credentials and ongoing education.[24:44] Advocacy and Involvement in AssociationsThe importance of advocacy and getting involved in industry associations.[25:26] Ways to Get Involved Beyond Board MembershipOther ways to participate and grow in the industry.[25:56] Next Generation LeadershipOpportunities for leadership and committee involvement.[26:12] Creating Your Own Path in the IndustryNon-traditional career paths and finding your niche.[27:31] Empowering Teams for Long-Term GrowthEmpowering teams, mentoring, and supporting professional growth.[29:24] The Role of AI in the IndustryHow AI is changing property management and industry operations.[31:25] Serving as a Board MemberMaddie and Evan discuss their experiences and perspectives on board service.[33:24] The Importance of Speaking UpAdvocating for others and the value of speaking up in leadership roles.[35:20] Building Cohesion on the BoardCreating a collaborative and respectful board culture.[36:39] Board Retreat InsightsInsights from a recent board retreat and planning for the future.[38:08] Getting Active in the IndustryEncouragement to get involved, pursue education, and embrace the industry.[43:07] Conclusion and Final ThoughtsFinal thanks, inspiration for listeners, and invitation to future guests.Key Topics:Maddie’s career journey and leadership lessonsThe importance of teamwork and communicationCustomer service and resident retentionProfessional development and industry credentialsGetting involved in industry associationsAdapting to technology and AI in property managementEmpowering teams for growthConnect with the Show:Interested in being a guest? Reach out to Evan to share your story on Boss Talks! [email protected] #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Show Notes & Timestamps0:00 – Introduction and Guest Welcome0:23 – Meet Sue Vickery0:33 – Sue’s Company and Success Story1:03 – Host Introduction & Community Boss Solutions1:41 – Sue’s Journey to Entrepreneurship2:10 – Parking Problems in Multifamily Housing4:38 – The Importance of Resident Experience & Online Reviews5:06 – Zillow Data: Parking as a Top Resident Concern5:36 – The Myth of Decreasing Parking Demand6:59 – Music Preferences and Motivation8:39 – Cold Brew: The Ultimate Beverage10:14 – Sue’s Career Background11:02 – From Property Management to Acquisitions13:24 – Resident Experience Role at TCR15:04 – Designing for Retention vs. Attraction19:24 – Amenities That Matter (Smart Tech, Showers, Bathtubs, etc.)28:50 – Home Comforts and Daily Appreciations29:38 – Sound Insulation Challenges in Apartments30:22 – Management Expectations and Resident Retention32:04 – The Impact of Concessions on Leasing35:53 – Amenities for Different Property Classes (A, B, C)36:55 – Outdoor Spaces and Modern Amenities38:41 – Functionality Over Aesthetics in Rentals40:14 – Management Preferences vs. Resident Needs41:00 – Package Delivery and Management Practices44:12 – 24/7 Amenities and Resident Satisfaction45:56 – Technology Solutions for Property Management47:46 – Marketing Strategies and Digital Campaigns58:39 – Final Thoughts and Future EpisodesKey Topics Covered:Sue’s background in property management, acquisitions, and consultingThe evolution of resident experience roles in multifamily housingWhy parking is a top concern for residents (with data from Zillow and online reviews)The myth of decreasing parking demand and the reality in most U.S. citiesThe importance of functional amenities over flashy featuresHow management preferences can conflict with resident needsThe impact of pricing, concessions, and digital marketing on resident retentionActionable tips for designing communities that attract and retain residentsNotable Quotes:“Parking is one of the biggest reasons why people are unhappy—because their friends can’t park.”“Zillow data shows that off-street parking is the top feature residents save and share when searching for a new place.”“Function is everything. Residents want durable, easy-to-maintain spaces, not just aesthetics.”Takeaways:Focus on amenities and features that residents actually use and value, like parking, storage, and functional layouts.Don’t underestimate the impact of parking on resident satisfaction and retention.Use data and resident feedback to guide design and management decisions.Invest in digital marketing and a strong online presence to attract new residents.Connect with Sue Vickery:LinkedIn: Sue Vickery Carryatid Multifamily Consulting: WebsiteConnect with Host Evan Happel:Community Boss: WebsiteNext Episode:Boss Talks will return after Thanksgiving. Stay tuned for more industry insights and guest interviews! #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Chapters & Timestamps0:00 Introduction & Guest Welcome1:35 Fun Anecdotes & Icebreakers3:13 Parking Challenges & Community Boss Solutions5:53 Music, Coffee, and Personal Preferences10:35 Seth’s Journey into Promo Marketing14:03 Promo Strategy: Why Swag Needs Purpose22:41 Gamification & Lead Generation at Events32:00 Brand Storytelling & Memorable Campaigns39:57 Cost-Saving Tips & Order Consolidation43:19 Trade Show & Customization Ideas50:20 Final Thoughts & How to ConnectKey TakeawaysBe Strategic: Don’t just buy swag—know your audience, your goals, and the story you want to tell.Gamify Engagement: Use digital tools and games at events to capture leads and make your booth memorable.Personalize and Plan Ahead: Tailor swag to your recipients and plan early to avoid rush fees and “brand fill.”Tell Your Story: Use promotional items as a medium for brand storytelling and connection.Sustainability Matters: Consider plantable and eco-friendly swag options for a lasting impression.Notable Quotes“Stop giving out junk. That is part of the way to keep things out of the brand fill.”“Promotional items are not always the answer, but they’re a powerful support to your overall messaging.”“If you tell people what you’re about, and they like your story, they want to be part of it.”Resources & LinksSonic PromosCommunity BossConnect with Seth Weiner:If you need help with promotional marketing or want a consultative approach to your swag strategy, reach out to Seth at Sonic Promos.Want to be a guest?Contact Evan Happel to share your story and expertise on Boss Talks!Thank you for listening to Boss Talks! Subscribe for more episodes and insights on brand marketing, community management, and more. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Key Topics & Timestamps:00:00 – Introduction and Guest Welcome01:25 – Joel Zeff’s Background and Move to Dallas01:47 – Kansas City Roots & Chiefs Anecdotes06:27 – Book Announcement: "Make the Right Choice"07:33 – Improv’s Role in Keynotes and Work Culture08:01 – Embracing Change Through Improv09:03 – The Importance of Opportunity and Fulfillment at Work11:24 – Joel’s Transition from Journalism to Comedy12:20 – First Improv Experience with Executives13:05 – Building a Speaking Career Organically15:09 – Joel’s Love for Different Work Cultures16:20 – Focus on Multifamily Industry21:05 – Improv Games and Teamwork25:05 – Empowering Your Team & Effective Communication26:17 – Encouraging Innovation and Problem Solving27:00 – Expanding Possibilities with Improv30:18 – Staying in the Game: Persistence and Success32:33 – Creating Fun and Energy at Work33:12 – Appreciation, Recognition, and Giving Back35:43 – Team Building Activities and Skit Night41:44 – Interactive and Engaging Sessions42:24 – Promoting Connection and Engagement44:29 – Conclusion and Final ThoughtsGuest Links:Joel Zeff’s Website: joelzeff.comBook: "Make the Right Choice" (Available on Amazon, Barnes & Noble, Porchlight Book Company)Connect with Host:Evan Happel, Community BossTakeaways:Improv and play can transform workplace culture and boost engagement.Embracing change and being present are keys to team success.Leaders should focus on opportunity, appreciation, and positive support.Team-building activities and fun are essential for connection and fulfillment.Call to Action:Enjoyed the episode? Subscribe, rate, and review Boss Talks!Check out Joel’s book and website for more insights on leadership and workplace culture.Thank you for listening! #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Episode Title: Excellence Through Innovation — Boss Talks with Mike BrewerIn this episode, host Evan Happel sits down with Mike Brewer, a 30-year veteran of the multifamily industry and co-founder of Multifamily Media Network. Mike shares his journey from property management to media entrepreneurship, offering candid insights on leadership, organizational design, and the future of work.00:00 Introduction & Guest Welcome 00:34 Mike’s Background & Industry Experience 02:43 Coffee, Community, and First Impressions 05:23 Parking Anecdotes & Technology 07:56 Music, Focus, and Personal Routines 14:30 Mike’s Real Estate Journey 18:55 Leadership: Lessons, Book, and Philosophy 22:04 Embracing Video & Social Media 28:45 Self-Care, Introversion, and Leadership 41:25 Organizational Design & Centralization 46:02 Automation, AI, and the Future of Work 49:29 Excellence Through Innovation 57:08 Closing Thoughts & Call to ActionKey Topics:Mike’s career path and early experiences in real estateThe importance of leadership, trust, and consistencyEmbracing video, social media, and personal brandingSelf-care, introversion, and maintaining energy as a leaderOrganizational design, centralization, and the impact of AI/automationThe value of upskilling and adapting to technological changeMike’s passion for coffee and his book, "The Daily Collective"Highlights:Why you won’t lose your job to AI, but to someone who uses itHow to build trust and lead by exampleThe role of curiosity and innovation in personal and professional growthConnect with Mike Brewer:Multifamily Media Network"The Daily Collective" (book)If you enjoyed this episode, please subscribe, rate, and review Boss Talks. Share your favorite takeaway and connect with us for future episodes! #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Welcome to Boss Talks00:16 Introducing Ryan Yetter01:18 Ryan's Background in Property Management01:52 Bridging the Gap Between Maintenance and Leasing03:53 Parking Management Stories04:45 Creative Parking Solutions08:20 Music and Motivation11:26 Caffeinated Beverage of Choice14:05 Networking and Career Growth16:53 Ryan's Journey into Property Management24:00 Calling Out Invoices and Ensuring Quality24:36 Training Community Managers on Billing25:06 Efficiency in Cleaning and Maintenance26:18 Experience in Commercial Cleaning27:31 The Importance of Cross-Training29:25 Bridging the Gap Between Maintenance and Leasing32:00 Empowering Staff Through Knowledge39:01 Developing a Strong Work Ethic42:57 Using Technology for Better Management48:08 The Value of Diverse ExperiencesIn episode 109 of Boss Talks, host Evan Happel welcomes guest Ryan Yetter from Rockwood Property Management based in Spokane, Washington. Ryan, who has been in the property management industry for 11 years, shares his unique journey and experiences that have given him a comprehensive view of various community management aspects, including maintenance, leasing, and community management.During the episode, Ryan discusses the importance of bridging the gap between maintenance and leasing teams, sharing anecdotes and strategies for improved collaboration and efficiency in community management. He emphasizes the value of cross-training staff to handle minor maintenance tasks, which not only saves time and money but also empowers employees.Ryan also highlights the importance of networking within the industry, sharing his own experiences with organizations such as WMFHA and various mentorship programs. He provides insights into his work ethic, driven by a passion for excellence and the responsibility of being a sole provider.The episode concludes with discussions on innovative approaches to task management and Ryan’s personal motivators, offering valuable tips for anyone looking to excel in the multifamily housing industry. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Or Bokobza, a visionary in the prop-tech space, joined us to discuss the exciting developments at VENN, including their recent collaboration with Bozzuto on the My Bozzuto platform. This all-in-one platform aims to revolutionize the resident experience by automating and simplifying every aspect of living in a community.Evan and Or delved into the innovative My Bozzuto initiative, which promises to bring "Apple Magic" to multifamily living. My Bozzuto combines operational efficiency with exceptional resident experience, covering everything from apartment sales to automated resident touchpoints, effectively transforming buildings into autonomous entities. The conversation took a personal turn as Or Bokobza shared his Israeli roots and how Tel Aviv's vibrant tech scene inspires innovation. From bustling streets filled with young innovators to a strong sense of community, Tel Aviv's unique atmosphere fosters groundbreaking ideas and startups. Or recommended reading "Start-Up Nation" for those interested in understanding Israel's innovative culture.Or painted a vivid picture of Tel Aviv's essence, describing it as a bustling city with a small-town feel, where community and support flourish. He noted the density of the city parallels that of New York, making transportation and parking a challenge, much like many metropolitan areas.Or discussed the significant impact of mandatory military service on Israeli culture. This experience fosters camaraderie, innovation, and a sense of mutual responsibility, which he believes is integral to Israel's success as a tech hub. The shared experiences in the military create strong bonds that often translate into successful business ventures.Or shared VENN's journey, from humble beginnings to creating a technology-driven operating system that enhances resident experiences. The company has successfully launched My Bozzuto, marking a significant milestone in their mission to digitize and elevate the multifamily industry.The discussion highlighted the importance of collaboration and building an open API ecosystem within the industry. Or emphasized the need for vendor collaboration to create seamless tech solutions, making My Bozzuto an integral part of Bozzuto's digital transformation strategy.00:00 Welcome to Boss Talks00:14 Introducing Or Bokobza and My Bozzuto01:37 The Magic of My Bozzuto03:38 Tech Innovation from Israel05:26 Life in Tel Aviv07:34 The Multifamily Industry in Israel08:48 Music and Personal Interests10:12 Coffee Preferences11:30 Military Service and Israeli Culture20:27 The Spirit of Innovation at VENN22:10 Military Service and Early Career22:21 Real Estate Ventures and Hospitality22:33 Building a Community-Focused Brand22:46 Life in a Small Town23:46 Transforming a Tel Aviv Neighborhood25:29 Developing a New Operating System26:28 Challenges and Achievements27:42 Launching in Kansas City28:19 Vision for the Future29:57 Partnerships and Industry Insights #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Welcome to Boss Talks00:12 Introducing Twynate Boyd01:43 Twynate's Experience at Apartmentalize02:18 The Importance of Authenticity03:08 Community Boss and Its Impact05:14 Funny Parking Stories07:32 Music and Motivation09:04 Caffeinated Beverage of Choice10:31 Soft Girl Era and Personal Growth13:06 Journey in Property Management25:47 Community Support and Care Initiatives26:38 Personal Journey into Property Management26:53 Leadership and Merging with Apartment Life27:29 Balancing Introversion with People-Facing Roles28:25 Innovative Ideas for Resident Engagement32:12 Challenges and Adaptations in Property Management34:44 Trade Show Experiences and Industry Connections37:27 The Importance of Genuine Care in Management42:29 Faith and Personal Motivation48:45 Wrapping Up and Future PlansIn this episode, we sit down with Twynate Boyd, a senior community manager at Hilltop Residential in Atlanta, Georgia. Join us as we dive into her inspiring journey in property management and learn why she embodies the spirit of a true boss.Twynate Boyd, based in Atlanta, Georgia, with Hilltop Residential, is no ordinary community manager; she has a unique flair for bringing love and care to the property management industry. She has a passion for fostering community-driven initiatives and her dedication to integrating her faith into her professional life.Twynate shared her transformational experience attending her first Apartmentalize. Emphasizing the importance of authenticity, she described how both the company, Community Boss, and everyone involved made her feel part of a genuine, welcoming community. At the trade show, she expressed how her transition from initially being apprehensive to absolutely enjoying the experience was a testament to how true connection can thrive under the right conditions.Central to Twynate's management style is her unwavering commitment to building genuine relationships within her community. With Apartment Life teams, she orchestrates regular events, from paint-and-sip evenings to movie nights on the rooftop. These activities foster a sense of belonging, enabling residents to connect and form meaningful ties right where they live.She recounts memorable experiences where even in challenging situations, the systems and networks she helped cultivate allowed her to provide superhero-level care to her residents, often resolving issues swiftly with a personal touch. Which is why she is the first "AmBOSSador", an enthusiastic user of PARKING BOSS.On top of her impressive professional achievements, Twynate embraces personal growth through balance and self-care. She shares her musical tastes, from Atlanta's Lil Jon hype music to softer tunes from artists like Yeba, all curated to fit different facets of her life. Her journey into what she calls "the soft girl era" reflects her transition into a more balanced approach to leadership and life.Twynate's faith remains a steadfast source of strength and motivation. It acts as a grounding force amid the numerous challenges of community management. Whether she's recharging with gratitude, tackling the complexities of property management, or simply enduring a resident's difficult day, her spirituality helps her maintain perspective and extend compassion to others.As Twynate reflects on her career, she highlights the impact of working with a supportive company like Hilltop Residential, where individuality is celebrated, and community care is prioritized. She sees no achievable end to where her passions could take her, constantly pushing the industry to new heights. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In a world where career progression often equates to self-worth, understanding and embracing the journey that leads to personal and professional growth becomes paramount. During episode 106 of Boss Talks, our host Evan Happel sat down with multifamily industry expert, author, and speaker Gary Gregory to explore the multifaceted aspects of career development, overcoming setbacks, and the value of pre-deciding who we strive to be. Here are some key insights from our engaging conversation.Gary Gregory's story is one of synchronicity and the impact of human connections. He began his journey in the multifamily and student housing sectors, eventually finding his way into writing books. The pivotal moment that launched his writing career came from a spontaneous interaction with an admired speaker. This connection, made through LinkedIn, emphasized the importance of being open to new opportunities and the value of stepping out of your comfort zone. Gregory's experience demonstrates that sometimes a simple conversation can be the springboard to achieving unimagined dreams.Gary shared his personal story of being demoted, a career event he describes as both humbling and invaluable. His initial fear and embarrassment turned into gratitude, as he realized that this setback allowed him to realign with his true career path. He credits his supervisor for recognizing that a demotion was the best course of action for his growth. This experience taught him that sometimes the most significant lessons come from difficult situations, and leaders should have courage to hold these tough conversations for the betterment of their team's career trajectory.One of Gary's core messages is about the significance of defining "who" you want to become rather than just "what" you want to achieve. He encourages individuals to focus on personal principles, core values, and self-awareness. By understanding who you are and who you want to be, you add value to any role you undertake, making your impact larger than the job description itself. It's about being intentional with your growth and ensuring your identity and purpose aren't solely tied to your professional title.A crucial part of personal and professional development is seeking out feedback—even when it’s unsolicited. Gary advises building a network of mentors and peers who can provide honest, constructive feedback. He stresses the importance of accepting this input with an open mind and acting on it. By being aware and responsive to feedback, you actively contribute to your growth and avoid repeating past mistakes.In line with striving for continuous improvement, Gary reminds us that taking risks is part of the journey. By stepping out of your comfort zone and trying different things, you not only learn from your own mistakes but also benefit from others' experiences. It's crucial to stay curious and open to new experiences. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In this episode of Boss Talks, host Evan Happel interviews Angela Flick, founder of Why Not Strategic Concepts, who shares her extensive 20-year experience in the multifamily industry. Angela discusses her career trajectory, transitioning from marketing roles in commercial property management to founding her consultancy dedicated to improving the industry. The discussion covers the challenges and solutions related to managing the PropTech stack in multifamily housing, emphasizing the need for dedicated tech management roles and better organizational structures to support technology implementation and operation. Angela also provides insights into what questions operators should ask their SaaS partners to ensure successful technology integration and ongoing support.00:00 Introduction to Boss Talks00:12 Meet Angela Flick00:17 Angela's Career Journey00:37 Founding Why Not Consulting01:58 Small World Connections03:10 Parking Challenges in Property Management06:26 Music Preferences09:28 Favorite Coffee Choices10:41 Angela's Background in Property Management18:02 Marketing and Technology in Property Management26:49 Understanding the Sales Process26:58 Challenges with Property Management Decisions28:01 Importance of Educating Property Managers28:58 Stakeholder Communication and Pain Points30:19 Overinvestment and Changing Skill Sets31:09 The Role of Regional Managers in Tech Implementation33:53 Bridging the Gap Between PropTech and Operators36:17 Creating Effective Tech Support Structures41:20 Innovative Approaches to Tech Stack Management45:13 Final Thoughts and Industry Solutions #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In Episode 104 of Boss Talks, host Evan Happel interviews Jamal Lee, a veteran in the multifamily industry with a passion for music conducting. Jamal shares his extensive background in multifamily marketing and provides unique insights into how his musical talents contribute to his professional life. The conversation also covers key aspects of multifamily operations, the importance of ongoing learning, the impact of cultural understanding in marketing strategies, and the parallels between conducting music and leading a marketing team. Additionally, Jamal discusses his early training, his career transitions, and the personal journey that shaped his dual passions for music and multifamily marketing.00:00 Welcome to Boss Talks00:12 Introducing Jamal Lee00:51 Evan Happel's Introduction01:19 Jamal Lee Joins the Conversation01:24 Discussing the Weather and Gratitude01:56 Jamal's Multifamily Journey02:19 Studio Updates and Personal Life03:32 Audience Interaction and Questions04:26 Parking Stories and Technology05:55 Music and Motivation07:08 Living in Bryans Road, Maryland08:04 Caffeinated Beverage Preferences11:03 Teaching and Transition to Multifamily12:20 Internship Experience at Southern Management19:56 Career Progression in Multifamily20:43 Marketing Insights and Best Practices21:58 Parallels Between Conducting Music and Marketing23:12 Harmonizing in Music and Marketing24:01 The Role of Timing and Pace24:32 Communication and Leadership26:11 Adaptability and Problem Solving26:54 The Complexity of Live Performances31:00 Balancing Passion and Profession35:40 The Importance of Travel and Cultural Immersion42:14 Lifelong Learning and Innovation47:27 Conclusion and Final Thoughts #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In this episode of Boss Talks, host Evan Happel welcomes Annemarie Hobson, a seasoned professional with 30 years of experience in the multifamily industry. Annemarie shares insights on leadership, customer care, and career transitions, highlighting her journey from leasing consultant to regional manager. The conversation touches on the importance of empathy, effective team management, and the evolving job market. Annemarie offers practical advice for job seekers, emphasizing the value of professional resumes and networking. This episode provides a valuable perspective on thriving in the multifamily sector and the significance of caring for both employees and residents. 00:00 Introduction and Welcome01:32 Meet Anne Marie Hobson02:44 Music Preferences and Family Life05:07 Parking Insights06:56 Caffeinated Beverage of Choice08:46 Anne Marie's Career Journey11:21 Challenges in Leasing16:00 Job Search Experience16:58 Resume Tips and Networking22:10 Staying Positive During Job Search22:44 Building Confidence After Layoffs23:57 Finding Solace in Helping Others24:52 Navigating the Job Market26:23 The Debate on Open for Work Banners27:14 Caring for the Customer29:27 The Importance of Vendor Relationships31:21 Adapting to a Changing Workforce35:38 The Role of Leadership42:28 Empathy in Leadership46:18 Final Thoughts and Farewell #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In this episode of Boss Talks, host Evan Happel sits down with Bobbi Steward, CEO of Revyse, to discuss the challenges and insights of running a startup in the PropTech space. Bobbi shares her journey from working in multifamily marketing to founding Revyse amidst the myriad of tech solutions available in the industry. The conversation delves into the complexities of vendor management, the importance of community support in startup success, and pivotal moments that led to the creation of Revyse. Bobbi also talks about the balance between family life and startup demands, highlighting the relentless yet rewarding nature of her work. The episode offers a peek into the evolving roles within the multifamily sector, namely the integration of marketing and tech oversight, and the value of data analytics. Bobbi’s candid discussion provides valuable lessons for anyone interested in PropTech, startups, and the multifamily industry.00:00 Introduction to Boss Talks01:40 Meet Bobbi Steward, CEO of Revyse02:46 Balancing Startup Life and Family06:31 The Multifamily Industry Experience10:38 The Role of Technology in Multifamily15:22 The Birth of Revyse18:32 Challenges in Vendor Management25:56 The Perfect Timing for Change26:54 Building a Supportive Community29:50 Unexpected Growth and Opportunities31:30 Empowering Operators with Data34:20 The Role of Marketing in Tech Decisions38:37 The Importance of Pilots in Tech Implementation46:12 Centralizing Tech Decisions50:35 Concluding Thoughts and Future Opportunities #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In this episode of Boss Talks, host Evan Happel welcomes Toni Blake, a multifamily industry veteran with nearly five decades of experience. The conversation covers Toni’s history in the multifamily industry, her innovative approaches to leasing and training, and the launch of her new free resource platform, Totally Toni. Toni shares memorable anecdotes, including her unique tour bus journey during the COVID-19 pandemic, her passion for socially responsible activities, and her resilience following personal and professional challenges. The episode also delves into her artistic endeavors and the significance of butterflies in her life as symbols of positive transformation. Key initiatives such as personalized leasing techniques, the Kindness Challenge, and community service ideas are highlighted, providing listeners with actionable insights and inspiration for boosting engagement and spreading positivity. 00:00 Introduction and Guest Welcome 01:37 Toni Blake's Exciting Announcement 02:33 Getting Hyped: Music and Energy 04:14 Funny and Memorable Parking Stories 06:01 Caffeinated Conversations 07:43 Toni's Daughter at the Olympics 10:29 Journey into Multifamily Industry 14:39 Freestyle Leasing Philosophy 21:12 Incorporating Comedy into Training 26:01 Innovative Maintenance Ideas 28:43 Innovative Maintenance Strategies 30:01 Creative Sticker Faces for Maintenance 32:13 The Cost and Hassle of Moving 34:07 The Untold Story of the Bus Tour 43:02 Totally Toni's Creative Vault 46:31 Spreading Kindness and Community Service 53:27 The Butterfly Moment and Personal Transformation 56:39 Conclusion and Final Thoughts #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Welcome to the 100th episode of Boss Talks! In this milestone installment, host Evan Happel brings on his friends and special guests, Monica and David Hickman, to share their inspiring journey of building a business around creating environments where people belong. Hailing from the Charlotte area in North Carolina, Monica and David are the dynamic duo behind Social Hub, a company that brings fun and community connection to apartment living across the Carolinas.The Hickmans' story began long before they started their business venture. Having worked together in the past, they discovered their shared passion for hospitality and connection. David played a pivotal role in teaching Evan to embrace fun in the workplace, and Monica had always harbored a dream of starting a business with David. Their passion and commitment to hospitality ultimately led them to establish Social Hub, which offers resource-style events in luxury apartment communities to help foster a sense of community among residents.As Monica and David share in the episode, their company focuses on delivering elevated, hassle-free resident events. They highlight the challenges that onsite property teams face in executing such events on their own and explain how Social Hub steps in as a solution. From hosting events with joyful excellence to offering consistent, standout services, Social Hub ensures that each event is memorable and runs smoothly, creating an amazing experience for both residents and property managers. It's no wonder they've grown rapidly, now serving around 100 communities with plans to expand into Raleigh soon.Moreover, the Hickmans emphasize that building connections doesn't end at hosting events. They aim to create vibrant communities where people truly feel they belong. Monica and David share personal insights, including how they transformed their outdoor patio into a gathering place and how they were inspired by their families’ Southern hospitality traditions. Through their work, they strive to connect residents with each other, paving the way for natural, organic relationships to form—relationships that go beyond an event and create lasting bonds.An integral part of Social Hub's success is the dedicated team that Monica and David have built. They take immense pride in their team, mostly composed of talented women who share the same passion for hospitality. By providing leadership opportunities and fostering a culture of innovation and creativity, Social Hub ensures that each event is unique and impactful. They’ve developed strong partnerships with sponsors like Tito’s Vodka and Anheuser Busch, further enhancing the quality and reach of their events.As Evan wraps up this special episode, he reflects on the importance of creating spaces where people can let down their guards and connect. With Monica and David's honest sharing and heartfelt stories, it’s clear that Social Hub is making significant strides in transforming how community events are conducted in the multifamily housing industry. This 100th episode resonates with anyone looking to foster genuine community connections, emphasizing how creating environments of belonging can enrich lives and strengthen communities.Celebrate with Evan, Monica, and David in this milestone episode and get inspired to think about how you can build environments where people feel they belong, both in personal and professional settings. And remember, Boss Talks is always on the lookout for bosses making a difference in the multifamily industry. So, if you have a story to share, reach out to Evan and be a part of the conversation! #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In the 99th episode of Boss Talks, we had the privilege of hearing from Carrie McGonagle, the Senior Vice President of Blue Mountain Community Management. Based in Oregon, Carrie has built a remarkable career in HOA management over the past thirteen and a half years, despite never planning to enter the field. It was fascinating to delve into her journey, mutual connections, and her philosophy on leaving things better than she found them.Carrie's path into HOA management was anything but straightforward. Interestingly, she found her way to the industry by chance, starting after an economy-induced job shift. Despite a degree in accounting and various roles in the banking and multifamily housing sectors, it was a temp job at Blue Mountain that ultimately launched her community management career. Today, she enthusiastically manages both clients and employees, stressing the importance of building sincere relationships and understanding the unique needs of each community she serves.Building community is at the heart of Carrie's mission, both professionally and personally. She emphasizes the value of genuine interactions and connecting over common interests. For Carrie, it's about fostering relationships that go beyond surface-level transactions. Whether through simple acts, like inviting someone for coffee, or by nurturing professional bonds, Carrie believes that authentic connections often lead to personal and professional growth.Carrie also shared insights about the unique dynamics and challenges within HOA management. From quirky parking scenarios to adapting HR practices to fit the community's shifting needs, she understands that flexibility and empathy are crucial in her field. Her dedication to not only her own development but also that of the industry highlights her commitment to improving the experience for everyone involved.To future-proof the community management field, Carrie advocates for continuous learning and adaptation. Recognizing that employees' expectations evolve, she emphasizes the significance of maintaining a supportive work environment and encouraging professional development. By investing in people, she's not just focusing on immediate results but ensuring the long-lasting success and resilience of her team and industry.We appreciate Evan's thoughtful and engaging conversation with Carrie, offering a glimpse into her philosophy and strategic outlook. Her story is a testament to the possibilities within community management, and how evolving industries can nurture meaningful careers. For those passionate about making a difference in their communities, Carrie's insights provide valuable guidance and inspiration.Tune in next week for the 100th episode of Boss Talks, where Evan will continue to bring you more inspiring stories and insights from industry leaders. Whether you're in the HOA, condo, or apartment world, there's always something to learn and take away from each episode. Interested in sharing your journey? Reach out to Evan—he's eager to hear from bosses striving to make a positive impact. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In this episode of 'Boss Talks,' Tiana Heath, Senior Manager of Industry Relations at the National Apartment Association (NAA), shares her professional journey, transitioning to her new role just before the Apartmentalize event and her responsibilities that encompass supporting member volunteers and spearheading educational initiatives. The conversation delves into her move from Kansas City to Washington, DC, and strategies for building community both personally and professionally. Additionally, she shares about her inspiring journey in property management, beginning from an apartment locator to a national role handling regional teams and highlighting the significance of community and support systems. Volunteering and diversity in the workplace also feature prominently, showcasing personal experiences and emphasizing the value of representation and active participation in industry surveys and committees. Reflective insights into mentorship, governance, and staying informed about legislative issues underline the importance of industry engagement and continuous learning. She also stresses the necessity of understanding financial nuances and tackling complex tasks, encouraging individuals to embrace challenges and seek further education and mentorship. The overarching message celebrates persistence, adaptability, and the rewarding path through property management and multifamily housing. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

01:22 Meeting Kendall Barnard03:03 Kendall's Background and Work in Philly03:40 Joining Corman Residential06:41 Industry Connections and Networking08:55 Building Community11:42 Parking Stories17:04 Caffeinated Beverage of Choice17:29 Kendall's Journey in Multifamily18:09 Early Career Experiences24:03 Exploring Career Paths in Real Estate24:16 Understanding Property Management24:44 Career Growth and Opportunities25:17 Challenges and Solutions in the Industry25:36 The Importance of Networking26:13 Certifications and Professional Development28:00 Engaging the Younger Generation28:36 The Role of Suppliers in Multifamily29:32 Inspiration from Industry Leaders45:00 Concluding Thoughts and Future PlansWelcome back to another episode of Boss Talks, and wow, do we have a treat for you today! Episode 97 features the incredible Kendall Barnard, who hails from Pennsylvania but has made her mark in the bustling city of Philadelphia. We recently crossed paths at Apartmentalize in Philly and it was a great experience. From the Melanin and Multifamily Allies Mixer to our Boss Brunch, it was amazing to interact with Kendall in her home turf.Kendall, currently a General Manager with Korman Residential, has a fascinating journey in the property management world. She isn't just managing properties; she's building vibrant communities and enhancing lives. She shared some touching insights about her role and the influence it has on both her personal and professional life. Kendall puts a strong emphasis on being a positive force within her community. Whether it’s belting out a cheerful "Good Morning!" from the mezzanine level or ensuring new trainees receive proper guidance, Kendall's dedication is truly heartwarming.The episode also covered some fun and challenging industry stories. Kendall recounted a memorable parking incident involving a "barnacle" — a large device affixed to car windshields to prevent unauthorized parking. Let’s just say, it was a mix of neighborhood theatrics and a touch of tension. Despite the drama, with tempers cooling down and apologies exchanged, the parking offender became a respectful resident.Another engaging segment delved into Kendall's career trajectory. Believe it or not, her entrance into property management wasn't part of the plan. Initially set on a nursing career, Kendall stumbled into this field while trying to rent an apartment. From a part-time leasing agent dealing with not-so-glamorous properties to advancing into higher roles, her message was clear: the multifamily industry holds more potential than many realize. Kendall underscored the importance of mentorship and the many certifications available that help professionals grow and thrive in this sector.Kendall also highlighted the essential role of suppliers in property management. Companies like InterSolutions and Restore Core are crucial to the smooth operation of residential communities. Her point? Building strong relationships with suppliers can make or break property management operations. It's always enlightening to hear how the synergy between suppliers and property managers leads to the success of the community overall.To wrap things up, Kendall shared her passion for bringing more visibility to the property management industry. She suggested using social media platforms like TikTok to connect with the younger generation and even floated the idea of a TV show to demystify the field. Her energy and innovative thinking are infectious, leaving us inspired to view property management not just as a job, but as a community-building, life-enhancing career path.All this and so much more on this insightful episode of Boss Talks. If you missed it, be sure to catch up on past episodes on your favorite podcast platforms like Spotify or Apple Podcasts. And as always, if you've got a story or insight to share, don’t hesitate to get in touch – you could be our next featured guest! #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Hello everyone! Welcome to another episode of "Boss Talks." We're thrilled to have Misty Rowell with us today. Misty is the Director of Operations at Neiders Company and an industry veteran of 18 years. Today, we dive deep into her journey, leadership style, and the wisdom she's gathered over nearly two decades.She opens up about the emotional roller coaster she experienced after being laid off. Her career, like many others, is more than just a job; it’s a passion. "Changing employment can be incredibly raw, with feelings of shame and embarrassment," Misty shares. However, it's in these challenging times that we discover who truly supports us. The solidarity of her friends and peers was a silver lining that helped her navigate this tough period.For Misty, the support from her LinkedIn community and industry peers played a critical role during her layoff. Messages of encouragement, virtual hugs, and career opportunities poured in, giving her the strength to move forward. She emphasizes how small gestures can significantly impact someone struggling, a testament to the power of kindness and community.Networking was a vital factor in Misty’s career transition. She speaks about the importance of building and maintaining professional relationships. Her current role at Nader's was made possible through years of networking with Frank, the VP. “Establishing trust and relationships over the years made the decision easier,” Misty explains, highlighting the advantages of internal referrals and known working styles.Misty wasn’t always a leader driven by empathy and emotional intelligence. It was after joining Thrive as a regional manager that she realized the critical role these qualities play. She stresses that empathy is a skill that must be developed over time, likening it to lifting weights at the gym. This new approach helped her address team issues more effectively by understanding their perspectives and acknowledging their emotions.Curiosity is another cornerstone of Misty’s leadership philosophy. She believes in the power of asking "why" to understand underlying issues better. By being approachable and open-minded, Misty fosters an environment where her team feels safe to share their struggles and successes. Her advice? “Ask your team, ‘What would you do if you were in my role?’” This simple question can yield invaluable insights and foster a more collaborative workplace. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

This episode of Boss Talks takes us through Joy Arinze’s fascinating career path, her reflections on vulnerability, community building, and her impactful stint in program management.One of the key takeaways from Joy’s approach to life and community building is the importance of vulnerability. She shared how her initial curiosity about people has evolved into a practice of honest sharing. By opening up about her own experiences, Joy creates a space where others feel comfortable doing the same. This genuine exchange fosters deeper connections and a more authentic community.Joy's professional journey is nothing short of inspiring. Starting in student housing, Joy navigated various roles that ultimately led her to program management in multifamily housing. She highlighted the vital role of thoughtful solutions in tackling widespread issues like parking. By leveraging technology and data, Joy drove impactful changes that enhanced both business operations and resident experiences.In a touching segment, Joy recounted her move back to Nigeria to start a foundation aimed at helping internally displaced persons. Her firsthand experience with the economic and political challenges in Nigeria underscored her commitment to making a tangible difference. Despite facing obstacles, Joy's work in providing aid and restoring dignity to those affected remains a significant part of her story.Joy’s passion for program management shines through as she describes it as turning chaos into clarity. She explains the distinct roles of product, program, and project management, emphasizing the importance of strategic partnerships with prop-tech companies. Her experience at Equity Residential showcased her ability to drive initiatives that align with organizational goals while leveraging technology to its fullest potential.Joy believes that the future of work, especially in multifamily, lies in embracing technology and fostering an inclusive culture. She advocates for diverse perspectives and flexible work environments that accommodate varying personal circumstances. Joy’s insights call for a shift towards more intentional and empathetic decision-making processes within organizations.Finally, Joy opens up about her gap year, a period marked by travel, introspection, and continuous learning. This time allowed her to reassess her career goals and personal values. Joy’s journey through uncertainty highlights the importance of community and empathy, especially during times of significant change and challenge. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In this 94th episode, we're thrilled to introduce you to a remarkable guest: Jillian Fikkert. Jillian is the VP of Sales and Marketing with Buckingham Companies. Her transition to Buckingham has been nothing short of transformative for both her personal and professional life.Jillian started our conversation by diving into her extensive background in the industry, having spent over two decades building a stellar reputation. She's no stranger to change, having relocated to Pennsylvania on a whim for a job opportunity, a decision that allowed her to start afresh and build a strong community in a new environment. Networking has been a cornerstone of Jillian's career. She's always looking to make authentic connections, valuing the relationships that go beyond mere transactions. According to Jillian, fostering a genuine network where people feel comfortable reaching out and sharing ideas is crucial. Whether it's seeking advice, recommending others for opportunities, or simply catching up, these connections have been instrumental in her career growth.When Jillian's previous role underwent a reorganization, she found herself at a crossroads. Instead of seeing it as a setback, she viewed it as an opportunity. With an optimistic mindset and the support of her network, Jillian navigated through this period with resilience. She emphasized the significance of being open about your journey and leveraging your network to explore new opportunities. Jillian's transparent approach not only helped her but also allowed her to assist others in finding roles that fit them better.Jillian also touched on the importance of maintaining a good reputation. She believes that being approachable and willing to have meaningful conversations plays a big role in how you're perceived. She highlighted that it's crucial to be consistent in your interactions, ensuring that they're not just one-sided but mutually beneficial. Your reputation is built over time through consistent, positive actions and genuine engagement with others in your field.One of the standout moments in our discussion was Jillian's approach to job hunting. Instead of conducting her search in secrecy, she chose transparency. By openly sharing her journey, she received a wave of support from her network, leading to numerous opportunities. She stressed the importance of knowing your non-negotiables and what you need from your next role. Jillian's experience shows that being upfront and clear about your goals can lead to more aligned opportunities.A significant part of Jillian's current role at Buckingham involves empowering her team and driving innovation. She believes that the multifamily industry is currently experiencing a renaissance, especially in tech adoption. Her team is heavily focused on leasing centralization and understanding the best tech solutions that can streamline their processes. Jillian encourages an open-minded approach to new technologies, ensuring that the end-user experience is always at the forefront.In addition to leading her team, Jillian highlighted the importance of cross-functional collaboration. Decisions around technology and processes should never be made in isolation. By involving different departments and getting buy-in from multiple stakeholders, you can ensure that the solutions you implement are effective and well-received.Jillian’s insights on building a network, cultivating a good reputation, and empowering teams are invaluable. Her journey from facing a career transition to finding a new role that aligns with her values is inspiring. For those navigating through their own career paths, Jillian’s story is a reminder to stay optimistic, be open about your journey, and lean into your network. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Welcome to a special episode of Boss Talks from Apartmentalize 2024! Host Evan Happel is joined by Don Beveridge from Community Boss to discuss the latest trends and innovations in the multifamily housing industry. In this insightful conversation, they dive deep into the growing concerns around fraud prevention, highlighting how new technologies and even AI are shaping this ever-evolving challenge. They explore how companies are tackling fraud with various solutions, from validating documents to assessing financial stability through bank records.Next, they transition into the topic of centralization in property management, discussing how the industry's administrative and maintenance tasks are becoming increasingly specialized and often managed offsite. This shift aims to enhance consistency, reduce errors, and allow on-site staff to focus more on resident-facing roles.The discussion also covers the introduction of new staffing models in third-party management, aimed at achieving cost parity with owner-operators while offering the flexibility of centralized services.Moreover, they explore the impact of these changes on career paths within the industry, moving from traditional career ladders to more flexible career lattices. The importance of learning from other industries and adopting technologies not originally designed for multifamily housing is also emphasized.Finally, Evan shares exciting personal news about building a new home office studio, reflecting on his journey of remote working and aiming to enhance his Boss Talks setup.Don't miss this engaging and comprehensive exploration of the multifamily housing landscape at Apartmentalize 2024. Tune in for expert insights, industry trends, and much more!00:09 Introduction to Boss Talks at Apartmentalize 202400:44 Discussing Industry Trends and Expectations01:13 The Growing Issue of Fraud Prevention02:09 Technological Arms Race in Fraud Detection07:52 Centralization in Leasing and Maintenance10:26 Specialization and Efficiency in Property Management15:15 Innovative Staffing Models and Career Lattices18:20 The Role of Technology in Modern Property Management19:03 The Growing Complexity of Technology Governance20:49 Insights from Industry Interviews24:07 Challenges with Leasing and Amenities27:21 Maximizing Revenue from Amenities30:02 Innovative Parking Solutions31:33 Building a Home Office Studio #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Introduction and Guest Welcome01:40 Meet Monique Edwards03:00 Excitement for Apartmentalize in Philly03:56 Monique's Professional Journey06:00 Building Community and Hospitality08:21 Caffeinated Conversations10:42 Career Path Insights23:10 Philly Slang and Fun26:58 Philly Cheesesteak Etiquette29:21 Volunteering and Career Growth30:05 Impact of Association Involvement41:04 Upcoming NAA Event46:54 Final Thoughts and EncouragementThis is episode 93, and our guest is the incredible Monique "Mo" Edwards. We are thrilled to have Mo join us, especially after meeting her at Apartmentalize last year in Atlanta. She’s a valuable member of Melanin and Multifamily and is bringing some Philly flair to our conversation today as we prepare for our trip to Apartmentalize in Philadelphia.She started with a degree in PR and marketing and had dreams of becoming a celebrity publicist. However, life had other plans, and Mo found her way into the multifamily industry thanks to a nudge from her sorority sisters. Over the last 13 years, Mo has held various positions, from leasing consultant to regional support specialist, and she currently thrives on the supplier side of the business.One of Mo’s main passions is building community, both professionally and personally. She connects people, resources, and opportunities, fostering a strong sense of community wherever she goes. In our conversation, she highlighted the importance of hospitality and making people feel special, whether it’s through a shared meal of tacos or Asian cuisine or simply by reaching out and making connections.Volunteering is another area where Mo excels. Her contributions to the Pennsylvania Apartment Association have not only advanced her career but also empowered her to give back to the industry. She encourages everyone to get involved with their local associations and even shared how volunteering has enriched her life, both as a PTO chair and through various roles within the association.Looking ahead to Apartmentalize, Mo is excited to speak on a panel about career development and employee retention. The session, titled "Career Metamorphosis: Transforming Employee Ambitions into Realities," will dive into actionable solutions to help keep talented employees engaged and growing within their companies. It’s an important topic, especially in an industry where turnover and quiet quitting are common challenges. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Introduction to Boss Talks Episode 9200:13 Meet James Spearman05:57 Building Community: James' Approach09:42 Hospitality and Personal Touch in Property Management18:25 James' Journey from Restaurant Industry to Property Management22:27 A Life-Changing Event23:06 Recovery and Determination23:38 Learning to Live Again25:21 Reflections on Life and Relationships26:36 Lessons in Leadership29:25 Building a Strong Team32:45 The Importance of Networking36:32 Conclusion and Final ThoughtsJames, who currently works with Village Green in Michigan, began his career in the restaurant industry. It was during a shift as a fry cook at Buffalo Wild Wings that a friend introduced him to property management. Intrigued by the potential and the people-centric nature of the job, James embarked on a career that would eventually see him competing as one of the top leasing specialists. However, he balanced two demanding jobs, working over 70 hours a week, which inevitably took a toll on his health.In Christmas week of 2015, James experienced a life-changing event. He had a heart attack in his sleep, followed by multiple seizures. Thanks to the quick thinking of a friend and the skilled intervention from emergency medical services, James was resuscitated multiple times and placed in a coma. He woke up three days later on his birthday, unaware of the ordeal he had faced. During his month-long recovery, he had to relearn basic motor functions and regain his memory. This harrowing experience forced James to reevaluate his life, work habits, and overall perspective.His near-death experience emphasized the importance of community and the simple joys of living. James had to learn how to live, laugh, and love all over again, which he now brings to his professional life in property management. He discovered that building strong relationships with residents and being his authentic, corny, and endearing self helped create a positive and welcoming environment.James' leadership style extends beyond management; it's about fostering a community. By engaging genuinely with his team and residents, he ensures everyone feels valued and heard. This approach not only enhances workplace dynamics but also bolsters community spirit. Through his involvement with the Detroit Metro Apartment Association (DMAA) and other industry platforms, James emphasizes the importance of networking and being selfless in property management.James' story is a testament to resilience and the power of community. It's a reminder that we can rise above our struggles by prioritizing genuine human connections and embracing our true selves. As we move forward, let’s take a page from James’ book and focus on the people around us, fostering environments where everyone can thrive. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Welcome to Boss Talks Episode 9100:04 Introducing James Pfeiffer and ACCU02:07 Community Building and HOA Management05:27 Personal Insights: Cooking and Coffee06:42 The Origin Story of ACCU09:38 Challenges and Expansion of ACCU10:17 The Impact of COVID and Mountain Communities23:49 Tech Features and Community Benefits24:25 Accounting Software and Integration25:50 Communication Challenges and Solutions30:09 Impact of COVID on HOA Management31:33 Artificial Intelligence in HOA ManagementJames, who now helms ACCU, spoke proudly about the company’s origins and growth. Founded by his father in 1979, ACCU started as a local property management company and has since grown into a significant player in the Denver area. James emphasized the unique culture and dedication required to manage community associations effectively. He highlighted how ACCU has successfully managed both apartment and HOA complexes, thanks to the solid foundation laid by his father. Intriguingly, the company has stayed true to its roots, focusing on local communities even as the industry evolves.Managing community associations is no cakewalk, especially with the varied dynamics at play. James highlighted how mental health can significantly impact interactions within communities. During the pandemic, they noticed an increased strain on residents and staff alike. By training their staff to approach each situation with empathy and understanding, ACCU endeavors to maintain harmony and address the root causes of conflicts. This compassionate approach, combined with fostering strong relationships within the community, helps to build a resilient and supportive environment.A significant portion of the conversation revolved around James’s new tech venture, Saga. Saga is a tech startup designed to facilitate more effective connections between HOA communities and managers. Think of it as a hybrid between LinkedIn and Uber for community managers. James’s platform ensures that a manager’s expertise and accomplishments are well-documented and recognized, which in turn helps communities find the right fit for their needs. The true innovation lies in seamless transitions – if a manager leaves, the community retains all operational continuity thanks to Saga’s robust infrastructure.James also touched on the emerging trends of artificial intelligence and outsourcing within the industry. While AI can drastically enhance efficiency – such as through automated responses to common queries – it also raises concerns about the loss of personal touch. ACCU is cautiously optimistic about integrating AI, balancing technological advancements with the human element crucial to community management. Outsourcing, especially for administrative roles, has proven valuable amidst labor shortages, albeit with careful selection to ensure quality service.The conversation between Evan and James wrapped up with reflections on the future of community management. With an array of innovative tech tools and a solid grounding in compassionate service, ACCU and Saga are poised to lead the way in fostering healthier, more engaged communities. As James aptly put it, “In a world where big corporate interests feel like they're taking over, we're returning to some moral values that customers look for.” It’s clear that through family heritage, a commitment to local communities, and forward-thinking tech, James Pfeiffer is setting a brilliant example in the world of community management. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Introduction and Guest Welcome00:45 Community Boss Solutions Overview01:23 Renee McIntyre's Career Journey01:45 Transition from Hospitality to Multifamily04:53 Building Community and Hospitality Insights07:11 Hosting and Hospitality Tips13:02 Excitement for Apartmentalize in Philly20:58 Doing Things the Right Way24:32 Career Advancement Through Collaboration25:10 The Importance of Doing Your Best28:42 The Impact of AI on Industries30:25 AI's Rapid Adoption and Its Implications31:54 New AI Features and Their Uses35:14 AI in Multifamily Housing46:44 Personal Uses of AI48:34 The Value of Authenticity in the Age of AIRenee's career journey began in the field of tourism and hospitality management, where she honed her skills in event coordination. Life, as it often does, threw a curveball at Renee, leading her to transition to the multifamily industry. Despite the shift, Renee found numerous parallels between hospitality and multifamily, from creating great experiences to ensuring people feel at home. Her story is a testament to embracing change and finding synergy between seemingly different industries.A core theme in Renee's professional ethos is her commitment to doing things the right way. This isn't just about striving for perfection but about giving one's best effort in every endeavor. Renee credits her father for instilling this philosophy in her – the idea that "how you do anything is how you do everything." She emphasizes the importance of not just completing tasks but exceeding expectations and contributing to the overall success of a project. It’s a mindset that fosters collaboration and drives professional growth, proving that a little extra effort always goes a long way.AI is a hot topic, and Renee dives into its potential impact on the multifamily industry. She highlights recent advancements from Google and OpenAI, such as the ability to use a camera for inputs and the new search generative experience. While exciting, she cautions against hasty implementation. The technology has significant implications for leasing and resident communication, and it's crucial to ensure accuracy and inclusivity in AI's applications. Renee also envisions AI tools simplifying maintenance tasks and enhancing marketing strategies. However, she underscores the importance of vigilance and continuous learning in utilizing these tools effectively.In an age where AI can book your vacation or suggest dinner based on your pantry's contents, Renee argues that authenticity remains our greatest asset. She points out that while AI complements our efforts, it's our unique human experiences and genuine interactions that truly matter. Authenticity builds trust and fosters real connections, both personally and professionally. Renee’s emphasis on being genuine, whether providing feedback to a team or engaging with residents, is a reminder that our personal touch is irreplaceable.Renee McIntyre’s insights on 'Boss Talks' offer a blend of practical advice and inspiration. From navigating career transitions and embracing AI to maintaining authenticity, her perspective enriches our understanding of the multifamily industry and beyond. Stay tuned for more episodes and don’t hesitate to get involved if you’d like to share your story on Boss Talks. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

AJ shares insights from his experiences, including his unique approach to building community both professionally and personally. He emphasizes the importance of stepping out of one’s comfort zone, attending local events, and engaging with others. AJ reveals his journey to becoming a Maintenance Tech III, highlighting the significance of obtaining his EPA Universal 608 certification and how it opened doors for his career. He discusses his aspirations, the potential future of maintenance, and the need for better marketing to attract new talent to the field.Additionally, AJ touches on his broader ambitions, including side businesses and continual learning. The episode covers practical advice for young professionals and underscores the importance of taking proactive steps in one’s career. Tune in to get inspired by AJ’s dedication, motivation, and innovative thinking. Don't forget to like, comment, and subscribe to stay updated with more inspiring stories from Boss Talks.00:00 Introduction and Guest Overview00:14 Meet AJ Baruti: Background and Social Media Presence00:54 Host Introduction and Community Boss Solutions01:35 AJ's Role in the Maintenance Community03:46 Building Community: Personal and Professional Insights05:13 Hospitality and Personal Preferences08:21 Career Journey and Certification16:14 Self-Improvement and Professional Growth21:38 Finding Balance with Humor and Hobbies22:17 Cooking Classes: A Recipe for Connection23:05 Joining a Run Club: Building Community23:24 The Importance of Community in Work23:57 Navigating Social Interactions26:39 Challenges in the Maintenance Industry35:14 Career Growth and Opportunities in Maintenance40:19 Looking Forward: Future Goals and Aspirations #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

She highlights the importance of enhancing customer experiences for residents using innovative tech solutions and expresses the need for ongoing improvement in resident portals. The discussion also covers the potential for creating centralized community experiences and loyalty programs to keep residents engaged.Additionally, Kim discusses her role on several advisory boards, emphasizing the need for honest feedback to foster better product development and integration in the prop tech space. Her candid approach and dedication to building strong relationships with vendors are pivotal for driving industry innovation forward.On a personal note, Kim shares fun anecdotes about her five large dogs, including three South African Boerbels and two Black Labs, offering a glimpse into her home life.Don't miss this engaging conversation as we deep dive into multifamily tech trends, resident experience enhancements, and the joys of having some very big pups at home!00:00 Introduction and Guest Welcome00:49 Community Boss Overview01:27 Welcome Kim Boland01:57 Exploring Philadelphia03:44 Building Community in Multifamily05:47 Hospitality and Personal Preferences08:29 Journey into Multifamily Industry12:38 Trends and Innovations in PropTech24:54 The Value of User Feedback25:53 Ease of Use in Technology26:57 Importance of Supplier Relationships27:45 East Coast Bluntness31:04 Roadblocks to Innovation31:56 The Role of APIs in PropTech34:33 Meet the Dogs42:06 Conclusion and Invitation #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Through her conversation with host Evan Happel, Katherine delves into her techniques for building community, her take on effective leadership, and the importance of a proper mindset for overcoming challenges. Katherine candidly shares her experiences, detailing how her missionary work taught her resilience and people skills, and how she applies these lessons in the property management field today.Katherine emphasizes the need for genuine care in interactions — whether it's in her professional life, connecting with her team, or showing hospitality in her home. Her story is also one of personal growth, illustrating how she overcame significant hardships and achieved her long-term goal of buying a BMW. Katherine's philosophy centers around taking extreme ownership and focusing on people over products.The episode is a treasure trove of insights for anyone looking to excel in their career, be it in property management or any other field. Katherine's story will inspire you to face your challenges head-on and achieve your goals. Make sure to tune in and hear all about Katherine's incredible journey and the lessons she's learned along the way.00:00 Welcome to Boss Talks00:04 Introducing Katherine Maestas00:53 Host Introduction and Community Boss01:20 Katherine's Journey in Property Management03:58 Building Community and Personal Connections08:49 Hospitality and Personal Life11:53 Mindset and Overcoming Challenges24:02 Transition to Property Management29:11 Gym Management and Maintenance30:03 Importance of Property Care32:10 Resident Expectations and Community Standards38:03 Leadership and Extreme Ownership44:19 The Role of Customer Service47:08 Achieving Personal Goals52:24 Reflection and Gratitude53:51 Conclusion and Future Episodes #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Introduction and Guest Introduction00:55 Community Boss Solutions01:28 Welcoming Dena Hendry01:59 Latinas in Multifamily Advisory Board06:25 Building Community: Personal and Professional Involvement07:33 PTA Involvement and Challenges11:51 Family Life and Parenting17:50 Leadership and Team Building28:21 Identifying Employee Challenges28:35 Reflecting on Past Management Experiences29:07 Appreciation from Former Team Members30:12 Winning the Garden State Award33:01 Overcoming Imposter Syndrome34:56 Balancing Introversion and Extroversion39:29 The Importance of Mentorship51:09 Concluding Thoughts and Future PlansIn this episode of Boss Talks, Evan Happel had the pleasure of diving into the life and career of Dena Hendry, a marketing boss in the multifamily industry. Her story offers a wealth of inspiration for anyone looking to inject passion and purpose into their professional journey.Dena's adventure in the realm of marketing and leadership began with her role at Pettinaro Residential, where she took on the mantle of leasing and marketing manager. Her story is not just about career growth but also the integration of personal values and community involvement, making her a standout figure.One of the key takeaways from Dena’s discussion is her view on leadership. Far from being just a position of authority, Dena views her role as akin to being a cheerleader for her team. She emphasizes the importance of supporting and uplifting her team members, helping them to achieve their own goals while collectively pushing towards greater success. This approach not only fosters a positive work environment but also propels the entire team forward, reinforcing the idea that genuine leadership is about empowerment and encouragement.Another significant aspect of Dena's story is her deep involvement in community activities, particularly with the PTA. Her dedication to making a difference, both in her professional and personal life, is a testament to her belief in the power of community. Whether it’s advocating for better educational opportunities for children or creating a more cohesive workspace, Dena’s efforts are a reminder of the impact we can all make within our spheres.Dena's candid admission of facing impostor syndrome and her journey towards overcoming it adds a layer of relatability to her story. It's a reminder that everyone, no matter how successful, grapples with self-doubt at times. Her story encourages us to confront our fears, lean into discomfort, and emerge stronger on the other side, equipped with a greater sense of self-worth and capability.Dena Hendry’s story shows that it’s not just about reaching the top but about lifting others as you climb, about making a difference in the broader community, and constantly pushing the boundaries of personal development. Dena Hendry is not just a marketing director; she is a leader, a community champion, and a perpetual learner. And that's a narrative worth celebrating. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Welcome to Boss Talks: Episode 85 with WMFHA Guests00:49 Diving Into Multifamily Housing Advocacy and Legislation01:46 Community Boss: Managing Physical Spaces Like a Boss02:22 Getting Involved: Local Opportunities and EdCon Highlights04:14 Building Community and Advocacy in Professional and Personal Lives07:01 A Culinary Conversation: Hospitality and Favorite Beverages10:31 Personal Journeys to WMFHA: Carter and Ryan's Stories15:53 Addressing Housing Issues: Legislative Session Wrap-Up26:03 The Ripple Effect of Pet Policies on Tenants26:37 Legislative Impacts on Tenant Responsibilities and Costs27:40 Navigating Deposit Limitations and Financial Implications29:25 The Complexities of Rent Control and Its Long-Term Effects31:00 Supply and Demand: The Economics of Housing Development36:26 Transit-Oriented Development: Balancing Affordability and Growth41:27 The Role of Political Action in Shaping Housing Policy50:37 Engaging in Advocacy: The Importance of Community InvolvementHello, Boss Talks fam! In episode 85, we dove deep into the world of multifamily housing politics, guided by Ryan Makinster and Carter Nelson from the Washington Multifamily Housing Association (WMFHA). Both Ryan and Carter are at the forefront of politics, legislation, and advocacy concerning multifamily housing in Washington State. They shared insights into recent legislative sessions, including key takeaways and how these changes impact both the industry and individuals. With Washington facing a critical shortage of housing, the conversation couldn't have been more timely.One of the hot topics discussed was rent control or, as some prefer, rent stabilization. Ryan provided a nuanced perspective on how such policies, while potentially beneficial in the short term, can significantly stymie the production of new housing in the long run.The conversation also highlighted the importance of local involvement, illustrated through stories from WMFHA’s EdCon event. It was a powerful reminder that engagement at the local level can spark change and even influence state-wide legislation.Both Ryan and Carter shared their journey into their current roles, emphasizing the blend of professional and personal motivations that drive their advocacy efforts. Their stories underscored a common theme: getting involved and staying active in your community is crucial, whether through nonprofit boards, local government affairs, or industry associations.Topics like pet policies and deposit limitations were dissected. Ryan and Carter elaborated on how these laws affect not just the housing industry but the tenants themselves, often in unintended ways. They detailed how broader tenant responsibilities and costs could shift due to specific policies, highlighting the intricate balance required in crafting legislation that serves all parties fairly. Ryan candidly addressed the challenges property managers face with deposit limitations, connecting the dots to how such regulations can inadvertently increase costs for all tenants.They unpacked the short-term appeal vs. long-term drawbacks of rent control, using real-life examples from other cities to illustrate potential outcomes. It’s clear that while protecting tenants is vital, fostering an environment where new housing can be developed is equally important.In wrapping up this enlightening conversation, it was evident that understanding and actively participating in housing politics is not just for the experts. Whether you’re on the ground in a leasing office, behind the scenes in property management, or engaging with the community as a supplier, there’s a role for you in shaping the future of housing.Ending on a rallying cry for involvement, the episode served as a potent reminder of the power of collective action. Whether through attending city council meetings, participating in state legislative sessions, or simply responding to industry calls-to-action, your voice matters. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.