Boss Talks | Elevating ALL the Bosses of the Multifamily Industry

00:00 Introduction to Boss Talks and Guest Kristen Ledbetter01:39 Exploring Kristen's Professional Journey and Candor Consulting02:13 Partnership with Associa and Upcoming Events02:49 Building Community: Personal and Professional Insights03:58 The Art of Hospitality and Personal Preferences05:09 Engaging with the Audience: Shoutouts and Interactions07:46 Kristen's Personal Story: Overcoming Challenges18:27 From Adversity to Advocacy: Shaping a New Path24:55 Navigating Career Paths and Business Development25:33 Overcoming Challenges and Personal Growth26:03 Addressing Gender Stereotypes in the Workplace26:49 The Power of Sharing Personal Stories33:29 Championing Diversity, Equity, and Inclusion38:08 The Impact of COVID-19 on Work and Personal Life41:34 The Importance of Mental Health Awareness43:16 Navigating Homeowner Association DynamicsIn episode 84 of Boss Talks, we heard an inspiring story of resilience, leadership, and success with Kristen Ledbetter, a name now synonymous with innovation in the HOA and condo management industry. Kristen, the powerhouse behind Candor Consulting and a pivotal figure at Associa EMB Management, shares her remarkable story with Evan Happel, shedding light on the crucial intersection of personal growth and professional excellence.Kristen’s venture into the HOA condo world wasn't just a career move; it was a leap of faith. Originally from a small coastal town in Oregon, Kristen's early years involved dabble in various jobs, from restaurant positions to runway modeling, but her true calling, found her unexpectedly when she became the general manager of a condo hotel (condotel) at just 24 years old. This role wasn't just a job; it was a forge that shaped her resolve, tested her mettle, and laid down the foundational values she stands for today.Kristen's personal story is a testament to her tenacity. From sleeping in her car after moving to Seattle to facing domestic abuse and rebuilding her life in Montana, she faced challenges that would have halted many. Yet, Kristen emerged stronger, using these experiences to fuel her passion for helping others and advocating for supportive leadership within the industry. Her journey underscores the importance of vulnerability, openness, and the strength found within communities.Kristen’s approach to building both personal and professional communities is deeply rooted in the values of service, honesty, and being a steadfast cheerleader for others. Her narrative resonates with a universal truth: true leadership is about lifting others. Kristen’s story is not just about overcoming adversity but about turning those experiences into avenues for helping and inspiring others.Her expertise shines through her work with Candor and Associa EMB Management, focusing on aiding self-managed communities and real estate agents navigate the intricate world of HOA management. It’s in these roles that Kristen’s innovative spirit truly comes to light.A significant part of Kristen’s story revolves around mentorship and advocacy. Striving for more inclusive, supportive environments within an often challenging industry landscape, she has been a vocal advocate for mental health awareness and reforming outdated industry practices. Kristen's focus isn't just on solving current problems but nurturing the next generation of leaders through mentorship programs and advocacy within professional organizations like CAI.Kristen Ledbetter's journey from adversity to becoming a leading voice in the HOA and condo management industry is nothing short of inspiring. Her story reminds us that the most compelling leaders are those who have weathered storms, emerged with a story to tell, and the will to make a difference. Kristen not only transformed her struggles into fuel for her success but also became a beacon for change, advocating for a more inclusive, empowered, and compassionate professional community.In a world where personal and professional struggles often intersect, Kristen’s narrative is a powerful reminder that true success encompasses more than just professional accolades; it’s about how we uplift others through our journey. Kristen and Evan’s conversation not only highlights the importance of resilience in leadership but also illuminates the path for those looking to make an impact in their communities and industries.So, whether you’re in the throes of professional challenge, looking to make a leap into a new venture, or navigating the complexities of HOA and condo management, let Kristen Ledbetter's journey inspire you to lead with heart, innovate with purpose, and always, always, pave the way for others. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Welcome to Boss Talks Episode 8300:23 Introducing Katie Phelan-Chostner and One Up Floors01:54 Community Boss: A PropTech Solution Spotlight02:35 Katie's Journey: From Industry Newcomer to Flooring Innovator03:41 Building Community and Hospitality Insights08:05 The Evolution of One Up Floors: A Decade of Growth13:56 Leadership and Authenticity: Katie's Approach to Business19:00 Embracing Imperfection and Authenticity in Life and Work25:14 Celebrating Family Support and Personal Sacrifices25:48 The Power of Community and Village Parenting27:58 Embracing Early Mornings for Personal Time29:28 The Importance of Transparency and Embracing Failures30:12 Mentorship and Giving Back to the Industry36:00 Advocating for the Industry and Legislative Involvement43:06 The Impact of Community Feedback and Collaboration47:47 Looking Forward to Industry Events and Community GrowthIn this episode of Boss Talks, host Evan Happel had the pleasure of sitting down with the dynamic Katie Phelan-Chostner. Katie, known for her role in shaking up the flooring industry with 1Up Floors, shared her journey from industry newcomer to an innovator challenging the norms of perfection and emphasizing the value of authentic hard work.Katie has carved a niche for herself by leading with a philosophy **embracing imperfection**. This theme resonated through our conversation as Katie opened up about her personal and professional life, highlighting the intertwined nature of the two realms. For Katie, the journey hasn't been about striving for the unattainable goal of perfection but rather about embracing authenticity. She candidly shared stories from her career, her role as a mother, and her drive to make meaningful contributions to the industry and her community. **"Being authentic and allowing your employees to show up as themselves, to work hard but also recognize that no one is perfect,"** is a mantra that Katie lives and leads by.One of the most illuminating moments was when Katie discussed her approach to building community both in her personal life and at 1Up Floors. She likens the process to building a house, stating, **"building the spirit of community starts with the foundation: a good foundational level of trust, understanding, and acceptance."** It's this foundation that has allowed Katie and her team to create a workplace where everyone feels comfortable to be their true selves, which she views as a marker of success.Katie promotes a psychologically safe workplace where employees can admit when they're having a tough day openly. This level of honesty and transparency fosters a supportive environment that strengthens the team's bond. Katie is passionate about mentoring and helping her team grow, even if that means outgrowing the company itself.Katie recounted her experience giving testimony in Olympia, emphasizing the importance of involvement in legislation that impacts the multifamily housing industry. Her story is a reminder for all of us in the multifamily industry to **"respond to call to actions... never underestimate the ability to let your voice be heard"**.As we wrapped up the chat, the excitement about the upcoming EdCon was palpable. Katie's enthusiasm for the event and the industry's future reminded listeners of the power of community within the multifamily housing space. Her closing thoughts encapsulated the essence of Boss Talks and her life's philosophy: **"Learn, connect, grow. It doesn't matter where you are in your career; there's always room to embrace those three things."**In this episode of Boss Talks, Katie Phelan-Chostner reminded us that authenticity, hard work, and a supportive community are the keystones of success in business and life. Her story is a testament to the power of showing up as you are and the beauty of embracing the imperfect journey towards making a meaningful difference. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:30 The Unique World of Student Housing in Cheney, Washington02:09 Libby Patton: A Day in the Life of a Community Manager04:42 Building Community and Hosting Events in Student Housing08:53 Hospitality at Home: Libby's Go-To Meals and Hosting Tips11:36 From College to Career: Libby's Journey into Property Management18:46 Navigating Challenges and Successes in Student Housing21:21 Looking Ahead: The Future of Student Housing Post-COVID22:51 Exploring Affordable Housing Solutions for Young Professionals23:07 The Appeal of Shared Living Spaces Beyond College24:22 Navigating the High Costs of Living Post-Graduation25:55 Award-Winning Property Management: A Case Study27:35 Leadership and Advocacy in Property Management30:23 The Impact of Government Policies on Housing36:02 The Economics of Housing and Market Dynamics43:27 Leveraging Social Media in Property ManagementThroughout the episode, they delve into the unique challenges and strategies involved in managing a college town property, particularly in a remote location. Libby shares her multifaceted experience pursuing a master's in organizational leadership and her role as the sole student housing manager in her company's portfolio. Emphasizing the importance of building community through events and activities, Libby discusses how her property fosters connections among students to enhance their university experience. Additionally, the conversation touches on the impact of COVID-19, Libby's personal journey of adopting siblings, her involvement in the Washington Multifamily Housing Association (WMFHA), and her insights into property management's legislative and economic aspects. The episode also explores the burgeoning trend of shared living spaces for recent graduates and the broader implications of housing policies on the property management sector. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:00 Welcome to Boss Talks: Introducing Megan Orser00:27 Megan Orser: The Smart Chick Behind Smart Solutions01:12 Exploring the IRO Community with Megan01:59 Getting Giffy with Megan Orser02:19 Community Boss: Enhancing Multifamily Living Spaces03:01 Megan's Journey with Community Boss and Boss Talks06:23 The Power of Showing Up: Megan's Approach to Community Building09:11 Megan's Entrepreneurial Journey and Smart Apartment Solutions12:32 Hospitality Through Food: Megan's Crock Pot Ribs Recipe15:05 Megan's Caffeine Preferences and the Story of a Special Mug26:49 The Birth of Smart Moves: A Journey from Frustration to Innovation27:33 Expanding Horizons: From Managing for a Representative to Becoming Independent Rental Owners28:06 Discovering the Power of Community and Networking29:02 Challenges and Stereotypes Faced by Independent Rental Owners30:09 Stepping into Leadership: My Path to Chairing the IRO Committee32:37 The Identity Crisis of Independent Rental Owners34:16 Comparing NAA and IRIM: Focus Areas and Membership Benefits37:01 Addressing Public Perception and Legislative Challenges in the Rental Industry48:44 The Power of GIFs: Leveraging Social Media for Branding and Engagement54:08 Closing Thoughts and Invitation to Boss TalksWelcome back to another episode of Boss Talks, where we delve into the minds of industry leaders, innovators, and trailblazers. Today, we're thrilled to bring you an exclusive conversation with the dynamic Megan Orser, the smart chick behind Smart Solutions, including Smart Apartment Solutions and Smart Moves LLC.Megan's entrepreneurial spirit is encapsulated in her leadership at Smart Apartment Solutions and Smart Moves LLC, companies renowned for their insightful, solution-oriented approach to multifamily living and management. Megan's knack for delivering valuable industry insights, free-of-charge tips, while also running a business, underscores her commitment to enhancing the multifamily landscape. A significant part of our discussion centered on the Independent Rental Owners (IRO) community and its profound impact on the multifamily industry. Megan, an active participant and advocate within the National Apartment Association (NAA), shares her invaluable perspectives on the challenges and opportunities facing IROs. Her involvement in shaping awareness and support for IROs highlights the crucial role these owners play in the industry.Our conversation took a lively turn as we explored the fascinating world of GIFs. Megan shared her journey into leveraging social media through animated GIFs, enhancing brand engagement in a visually compelling and accessible way. Her success story in harnessing the power of GIFs for branding and communication is both inspiring and instructive for professionals looking to elevate their digital presence.Evan takes a moment to introduce Community Boss, a pioneering solution designed to streamline the management of parking, amenities, and community spaces in multifamily complexes. The platform encapsulates the essence of making multifamily living spaces enjoyable, convenient, and revenue-generating for property managers and residents alike.Reflecting on her experiences, Megan expressed her admiration for Community Boss's innovative solutions, predicting her eventual collaboration to enhance the living experiences within her purview. Her enthusiasm speaks volumes about the transformative potential of leveraging such platforms to address common challenges in multifamily living.In an industry where community and belonging are paramount, Megan shares her simple yet profound approach to building both personal and professional networks: showing up. Her emphasis on consistency, whether in attendance or support, underscores the significant impact of presence in fostering relationships and driving success.As we wrapped up this engaging episode, it was evident that Megan Orser's journey is a testament to innovation, determination, and the power of community in shaping the multifamily industry. Her insights into the IRO community, coupled with her explorations into digital engagement through GIFs, offer valuable lessons for professionals seeking to make a mark in their fields.Join us next time on Boss Talks for more inspiring conversations with industry leaders who are redefining the landscape of multifamily living and beyond. If you're passionate about your work and have a story to share, we'd love to host you. Connect with us and become part of a community that celebrates leadership, innovation, and success in every form.Until then, keep being the boss of your journey. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:29 Introducing Latinas in Property Management01:36 A Journey of Growth and Representation02:09 Spotlight on Latinas in Property Management: Introductions and Stories09:52 Building a Community: The Mission of Latinas in Property Management11:42 Empowering Conversations: Breaking Barriers and Fostering Growth12:38 The Importance of Representation and Creating Spaces13:57 Support and Mentorship: The Core of Latinas in Property Management16:04 Expanding the Impact: National Reach and Company Initiatives27:30 The Power of Supplier Partnerships and Community Support32:01 The Power of Group Support and Facing Challenges Together32:38 Expanding the Community: From Local to Nationwide32:55 Building a Vibrant Community: The Role of WhatsApp and Seminars33:57 Upcoming Events and Collaborations: A Sneak Peek34:41 Launching Hispanics in Multifamily: A New Chapter37:02 Empowering Through Education and Training Programs38:31 Celebrating Success and Overcoming Stereotypes41:04 The Importance of Support Systems and Personal Growth44:11 Promoting Talent and Creating Opportunities52:30 Looking Forward: The Future of Latinas in Property ManagementThe world of property management is vast and diverse, yet specific groups within the industry are only beginning to receive the spotlight they truly deserve. One such group is the trailblazing Latinas in Property Management (Latinas in PM), a vibrant community dedicated to uplifting and advocating for Latina professionals in the multifamily industry. Their story, ethos, and success make for an inspiring narrative, one that spans personal growth, professional development, and the power of supportive communities.The organization, highlighted by its founder Joelis Barandica - Rodriguez, is more than just a professional network. It emerged from a deep-seated desire to create a space for Latina women within the multifamily property management industry, an area where they could share knowledge, support each other, and grow together both professionally and personally.The heart of Latinas in PM is its members - a diverse group of powerful and motivated women who have come together to make a difference. From Joelis, the founder and a beacon of inspiration, to Lori Agudo, who emphasizes the importance of creating opportunities and forging paths for others, each member brings a unique story and perspective to the table. The group also includes Karla Soto, a business owner who bridges the multifamily and hospitality industries, and Jennifer, a regional manager keen on learning and growth. Together, they represent a microcosm of the talent, ambition, and leadership flourishing within the Latina community in property management.Latinas in PM is not only about personal achievements but also about fostering a supportive community. The group holds seminars, webinars, and social events to discuss industry trends, leadership, and personal development. These gatherings are crucial for sharing knowledge and experience, offering mentorship opportunities, and, most significantly, providing a platform for voices that have been historically underrepresented in leadership roles.One of the most exciting developments for Latinas in PM is the launch of Hispanics in Multifamily (H.I.M.), a parallel initiative aimed at empowering Hispanic male professionals across the multifamily industry. This expansion signifies the group's commitment to inclusivity and growth, further broadening the support network for Latinos in the industry.The stories shared on "Boss Talks" resonate beyond the confines of property management—they are a testament to the power of representation, mentorship, and community. Latinas in PM exemplifies how a focused support network can break barriers, foster unity, and create lasting change in the multifamily industry. As we celebrate these remarkable women and their achievements, it's clear the story of Latinas in PM is just beginning. Their journey stands as a vibrant example of what can be accomplished when passion meets purpose. With their sights set on national expansion, education, and empowerment initiatives, the future is undoubtedly bright for Latinas in Property Management.In a world where the paths to professional success are as diverse as the individuals seeking it, the story of Latinas in PM serves as a powerful reminder of the strength found in unity and shared purpose. Their continued efforts to elevate their community, challenge stereotypes, and provide mentorship signify a pivotal shift towards a more inclusive and equitable property management industry. As they say, a rising tide lifts all boats, and Latinas in PM is not just rising—they’re soaring, taking the industry to new heights with every step forward. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:47 The Evolution of Startups: Insights from Marc Rutzen01:15 Fun Facts About Marc Rutzen: A Family Man and Avid Reader03:36 Getting to Know Marc Rutzen: Community Building and Hospitality06:54 Marc Rutzen's Journey in Real Estate and Data Innovation12:07 The Power of Public Data: A New Approach to Market Analysis13:25 The Challenges and Solutions in Data Collection and Analysis20:38 Expanding the Use of Data: APIs, Interfaces, and Customer Insights22:51 Exploring Lease Term Strategies23:07 The Impact of Lease Term Length on Pricing25:20 Unconventional Concessions and Their Effects25:44 Innovative Solutions: The Stake Case Study28:33 Bootstrapping vs. Venture Capital: A Founder's Journey28:52 Learning from Past Startup Experiences37:34 Building a Strong Company Without Capital41:00 Exploring Ancillary Income OpportunitiesIn this episode of Boss Talks, host Evan Happel delves deep into the intricacies of real estate data with Marc Rutzen, a pioneer in the PropTech space and founder of HelloData. The conversation not only unearthed the evolution of startups and the nuances of bootstrapping versus venture capital funding but also highlighted Rutzen's innovative approach to solving long-standing industry challenges. Marc Rutzen's journey in real estate began amidst the tumultuous times of the great recession in 2011, diving headfirst into real estate development in Moline, Illinois. This experience laid the groundwork for what was to become a relentless pursuit of efficiency and accuracy in real estate data handling. Rutzen's venture, Inodo, sought to alleviate the painstaking process of rent determination through machine learning, a solution that resonated so well within the industry that it led to its acquisition by Walker & Dunlop within a year of its market introduction.However, it was his latest endeavor, HelloData, that was the focal point of the discussion. At its core, HelloData aims to refine market data accuracy by pulling information directly from tens of thousands of property websites across the U.S. This method, as Rutzen explained, not only circumvents the contentious legalities surrounding proprietary data usage that have plagued other platforms but also provides unparalleled accuracy in rent estimation.The conversation provided valuable insights into the methodology behind HelloData's success. Rather than relying on invasive data-gathering techniques or settling for the average data quality that diminishes the decision-making process, Rutzen's company employs sophisticated web scraping to gather publicly available data. This data, meticulously analyzed and cross-referenced, allows for near-perfect prediction of rent prices, a service that has seen significant uptake amid a more cautious market environment.One of the more compelling aspects of Rutzen's philosophy is his approach towards company growth and funding. Having navigated the ups and downs of startup financing, he offers a unique perspective on the priorities a fledgling company should hold. This includes a reluctance to immediately seek venture capital, a path that often pressures startups into premature scaling and can lead to a disconnect between the product and its intended market.As the conversation unfolded, it became evident that Rutzen values innovative solutions and customer-centric product development above all else. His narrative is a testament to the importance of building a resilient, scalable business in today's competitive landscape. It's a narrative that serves as a compelling blueprint for upcoming entrepreneurs in the real estate technology space or any sector for that matter. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:48 The Journey from Law to Real Estate01:39 Community Boss and Its Offerings02:13 Guest Introduction and Location Discussion03:43 Building Community and Personal Interests07:34 Newsletter and Company Culture11:17 Elizabeth's Journey in Real Estate16:45 Insights on Tenant Retention20:39 Revolution RE: The Startup Journey24:05 Understanding Data Aggregation and Visualization24:51 The Importance of Data Consistency and Transformation26:14 The Role of Engineers in Data Management26:40 Challenges in Data Analysis and Interpretation28:00 The Impact of Data on Real Estate Operations28:55 The Power of Raw Data and APIs29:34 The Complexity of Data in Real Estate Amenities32:39 The Importance of Data in Parking Management35:25 The Future of Data in Real Estate38:42 The Role of Data in PropTech Companies42:23 The Personal Side of Data Enthusiasts45:42 Conclusion: The Power and Potential of DataIn the 78th episode of Boss Talks, we welcome Elizabeth Braman, CEO of Revolution RE, a company at the forefront of enhancing the real estate space with robust data solutions. Elizabeth's journey transitions intriguingly from practicing technology law to leading a data-driven real estate company. Revolution RE was bred out of a quest to understand the dearth of usable data in the real estate sector. Despite being the world's largest asset class, critical data about property operations and finances were surprisingly scanty. Revolution RE undertakes the role of gathering raw data, transforming it into a digestible format, and disseminating useful information to clients. This aids stakeholders from real estate owners to PropTech companies in streamlining operations and making well-informed decisions.Data plays a crucial role in improving tenant retention. Leveraging various data points, Revolution RE employs predictive analytics to gauge whether a tenant is expected to leave or stay. The ability to utilize consolidated data enables managers to make informed decisions about their property.Aiding the PropTech industry forms a significant part of Revolution RE's operations. They facilitate data accessibility and enrich existing data sets for PropTech companies, enabling the provision of value-add services to clients. Revolution RE employs various property management systems to transform raw data into consistent formats for business intelligence, aligning data visualization with client preference for actionable insights.Real-world dynamics such as seasonal impacts and localized trends also form a part of the data set, providing comprehensive insights to the property management companies.Beyond data and technology, Elizabeth holds human interaction paramount to building community. She utilizes her passion for baking to engage colleagues and friends and extends this to her company's monthly newsletter where the love for baking meets multifamily data discussions.Real estate is witnessing a transformation driven by data. The insights shared by Elizabeth Braman highlight data's potential in revolutionizing real estate operations and driving tenant retention. As Revolution RE stands at the helms of leading the 'data revolution', they turn data into an invaluable resource that optimizes the future of real estate. Until the next episode of Boss Talks, keep bossing it in your own unique ways. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:21 Introduction and Welcome01:48 Getting to Know the Guest03:02 Building Community and Personal Interests06:38 The Art of Hospitality and Food08:42 Exploring Caffeinated Beverages11:21 Diving into Professional Life17:56 The Power of Travel and Understanding Cultures23:26 The Journey of Personal Growth26:26 The Impact of Relationships in Business27:34 Breaking the Ice in Business Meetings28:28 The Art of Genuine Salesmanship29:10 The Power of Relationship Marketing29:41 Creating Positive Experiences for Clients30:12 The Impact of Personal Interactions in Retail31:55 The Role of Humor in Business Meetings32:35 The Importance of Personal Connections in Business33:41 Building Relationships in the Multifamily Industry34:04 The Power of Networking at Industry Conferences39:25 The Importance of Building Relationships with Coworkers43:32 Closing Remarks and Future Plans50:22 The Role of Community Engagement in Apartment LifeIn today's interconnected world, reaching out, building relationships, and fostering a sense of community have never been more crucial. A perfect example of this is the story of Dywuan Brown, the ever-engaging Director of Growth in the East Division at Apartment Life.Dywuan, a personable and outgoing individual, enjoys keeping people engaged and creating positive interactions in his work and personal life. From the vibrant city of Nashville, Tennessee, he ties his passions for building relationships, traveling, and experiencing diverse cultures into his daily life and work.In Apartment Life, he helps create spaces where people can connect, form meaningful relationships, and enjoy a sense of community. This philosophy is deeply connected to his belief in being kind, understanding, and loving towards one's neighbors, a trait he tries to apply to every aspect of his life.Dywuan's approach to building relationships extends to his culinary skills. He shares his enjoyment of creating memorable experiences through food, particularly his "bomb chicken Alfredo” with a fun twist of using different types of pasta. His skills in the kitchen don't just fill stomachs; they brighten up the day and create satisfying moments for people in his immediate environment.Fostering community is a passion for Dywuan. While engaging in this could be challenging since not everyone is naturally inclined to socialize or build relationships, he employs a strategy of being genuinely interested in people's stories.Dywuan is a strong believer in the power of understanding a person's interests, culture, and environment. His approach provides insights into the person’s lifestyle, creating a stronger bond and a sense of kinship.In the multifamily industry, fostering a sense of community can be incredibly beneficial. Not only does it create a warm and welcoming environment for residents, but it can also influence profits. If residents have warm interpersonal interactions within a community, they are likely to renew their lease - a crucial aspect of good property management.At Apartment Life, they've seen first-hand that if a resident knows seven or more other residents, they're more likely to renew their lease. Also, being in a healthy community helps boost the care residents have for the property in general.Dywuan takes relationship marketing to heart. He believes deeply in the "experience" of doing business and focuses on cultivating genuine relationships. When it comes to building connections, it's not just about making the sale. To Dywuan, it's about making each interaction an experience and making sure that every engagement is guided by genuine interest in the other person.Dywuan's approach to relationship marketing encapsulates his love for relationship-building and the power of connection. His experiences establish a compelling argument for the importance of fostering a sense of community and a strong emphasis on relationship-building.Dywuan Brown is a vibrant example of what it means to foster community and meaningful relationships. His approach to his work and personal life underlines the importance of openness, genuine connection, multicultural experiences, and understanding other people's experiences as we navigate our interconnected world. It's a refreshing perspective and a good reminder of the pivotal role we all play in building lasting and meaningful relationships in our communities. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:19 Introduction and Welcome00:41 Introducing the Guests02:23 The Importance of Being an Involved Dad04:20 Sharing Personal Life on Social Media09:30 The Journey to Becoming a Dad17:29 Impact of Family Structures29:31 Balancing Work and Family Life30:38 The Importance of Efficiency at Work32:02 Challenges of Social Interaction in the Digital Age37:30 The Importance of Self-Care48:28 Raising Children: Breaking Stereotypes58:14 The Role of Company Culture in Work-Life BalanceEvan Happel introduces his two guests for the episode - Andrew Dart, a Canadian father of two young daughters and Tony Sousa, a father of three with a fourth on the way. The episode revolves around the experiences of being a dad, the way they balance work, personal life, and parenthood, and their different takes on managing and taking care of their families.The first part of the discussion is centered around the theme of balancing professional responsibilities with fatherhood. Tony Sousa shared his experiences of dealing with this struggle and how he manages to keep up with his professional duties while being available for his children. Andrew spoke about dealing with the early stages of fatherhood with two young daughters. They also questioned the idea of being the default parent, how their work intersects with their parental responsibilities, and how they handle social media and work that potentially intrude into their personal lives.Next, they delve into the stereotypes about raising boys and girls, where each of them express their views. Andrew conveys the importance of not limiting the experiences of his daughters based on societal norms related to gender. Tony shares his sentiment, emphasizing how important it is for each child to be allowed to "bloom and blossom" into who they are meant to be.In addition, there's discussion about how they maintain their own physical health and mental health. The fathers agree that taking care of oneself is crucial not just as an individual, but as a parent too. They are all in consensus that in order to be a good father, and to set a good example, maintaining their own mental and physical wellness is of paramount importance.Lastly, they speak about their workplaces and the support they receive. Dart discusses his company, VIDA, a Canadian company scaling rapidly in the affordable housing sector, and how the company encourages employees to take family time. Sousa shares his experiences at RPM Living, emphasizing how the company respects the family as priority. Overall, this episode provides an engaging and thoughtful discourse on the balancing act of fatherhood, professional commitment and personal well-being in the modern-day context. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:28 Introduction and Guest Introduction01:18 Getting to Know Jerry02:08 Jerry's Personal Life and Family02:19 Community Boss and Its Solutions02:55 Jerry's Arrival and Initial Conversation03:37 Jerry's Career Journey and Lessons05:06 Building Community and Listening Skills09:31 Jerry's Hospitality and Cooking Skills15:19 Jerry's Early Career in Sales18:32 Jerry's Personal and Professional Growth25:32 Breaking into the Multifamily Market26:29 The Challenges of Integration in the Industry27:19 The Benefits of Tango's Platform29:55 The Importance of Connections in the Industry31:23 The Difference Between Happiness and Joy31:50 The Challenges of Parenting in the Digital Age33:12 The Impact of Social Media on Happiness44:48 The Importance of Balance and Self-Care47:57 Conclusion and Looking ForwardIn this episode of "Boss Talks", hosted by Evan Happel, he interviews Jerry Morales, who works with Tango, a gift card platform. Morales shares his journey of getting into multifamily housing through sales, starting from his formative days of selling study guides door to door during summers in his college years. He speaks about how the rigorous demands of direct sales, despite the high rate of rejection, instilled in him a resilience and willingness to persist that laid a foundation for his professional success. Morales and Happel discuss the pressures of working in sales and marketing, the value of listening to others, building community, and the importance of making time for personal breaks and unplugging. They talk about experiences with social media, the need for balance, and how constant digital distractions can impede happiness. Morales emphasizes the importance of focusing on the joy derived from helping others and the immense satisfaction that comes from seeing others thrive. He also shares the significance of differentiating between 'like' and 'love', 'happiness' and 'joy'. The conversation also covers Morales' personal life, touching on his meaningful relationship with his wife, whom he met during a shared experience selling study guides, and their two children. Morales and Happel both speak about their roles as fathers and the responsibilities that come with it. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:19 Introduction and Welcome00:30 Meet Ashley Jenkins: A Rising Star01:27 About the Host and Community Boss02:00 Ashley's First Words and Impressions02:44 Building Community: Ashley's Approach03:55 Southern Hospitality and Food05:59 Ashley's Love for Coffee07:22 Unpacking Ashley's Inspiring Journey09:28 Overcoming Obstacles: Ashley's Story15:45 Ashley's Innovative Solution: Appliance Manager19:46 The Role of a Property Manager21:43 Career Aspirations and Growth in Property Management23:24 Exploring the Boundless Opportunities in the Multifamily Industry24:25 The Importance of Starting from the Bottom and Climbing Up25:39 The Role of a Regional Manager and the Challenges it Entails29:14 The Importance of Cross-Training and Understanding Different Roles29:25 The Need for Maintenance Training and Development43:44 The Impact of Maintenance Professionals on Resident Retention44:48 Closing Remarks and Future GoalsAshley Jenkins started her career without finishing high school and worked two minimum wage jobs. Following a crippling accident while coaching gymnastics, Ashley was faced with unprecedented challenges. Soon after the accident, a property manager offered her a position as a leasing agent which marked the start of her journey in the property management industry.Ashley recounts her growth in the property management industry, first as a leasing agent in a Class C property, then as a property manager in a Class A property, and her ambition of becoming a regional manager. She acknowledges the importance of personal growth and the significance of every step in her career. She emphasizes the need for cross-training in property management, explaining the differences between class A, B, and C properties, and how each requires different skills and approaches.Ashley also discusses the importance of maintenance professionalism in the industry and the development of training programs that equip maintenance staff with the necessary skills and knowledge. She is part of a project to develop a maintenance readiness training program in partnership with her local college and has even achieved her EPA certification to understand this segment better.In conclusion, Ashley encourages listeners not to get discouraged by challenges and always seek growth. She also promotes the importance of learning, cross-training, and problem-solving in the property management industry. Her story offers inspiration to those at any stage of their career and emphasizes that anyone can be successful by embracing opportunities, being innovative, and staying focused. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:19 Introduction and Welcome01:05 About Community Boss01:48 Introducing Lissette Perez02:31 Lissette's Work with Latin Women in the Workplace04:44 Millennials in Leadership Positions06:19 Servant Leadership and Social Interactions in the Workplace06:47 Building Community through Servitude12:40 Lissette's Personal Journey and Career Path18:45 Millennials as Bridge Builders in Leadership20:39 Millennials Bridging the Gap in the Workforce21:50 Impact of COVID-19 on Work Culture22:39 Generational Differences in the Workplace23:58 The Role of Millennials in Leadership24:42 The Impact of COVID-19 on Social Interactions at Work25:58 The Importance of Trust and Authenticity in Leadership26:41 The Value of Face-to-Face Interaction in a Remote Work Environment31:09 The Role of Empathy and Understanding in Leadership37:07 The Importance of Giving Back and Community Involvement40:20 Closing Remarks and Future PlansIn this podcast, Lissette Perez shares her journey in the property management industry, including her recent promotion to the Regional Vice President of American Landmark. Lissette shares her experience in juggling full-time work and college, changing her major from nursing to business management, and rising through the ranks from a leasing agent to a vice president role. The conversation moves to a discussion on the role millennials play in current leadership positions. Lissette notes the unique position millennials are in due to their understanding of both pre- and post-technology lifestyles. She states that this understanding allows them to bridge the gap between older and younger generations in the workplace.Talk turns to the COVID-19 pandemic and its impact on social interactions at work. Lissette emphasizes the importance of face-to-face conversation and interaction for fostering creativity and improving work relationships.Moreover, Lissette highlights her involvement with Latinas in PM, a group that empowers Latinas, particularly in leadership roles in the property management industry, and provides support and resources for Latinos in the community. She is part of the advisory board and has witnessed the group's growth and impact firsthand.In addition to her professional work, Lissette speaks about her personal commitment to community service through Second Harvest Food Bank and Advent Health. She notes that such engagements not only aid the community but also provide a sense of perspective, especially when one is dealing with what seems like a hard day.The conversation wraps up with Lissette sharing her plans for her new role at work intending to foster a work environment that builds trust, encourages authenticity, and puts emphasis on the interpersonal skills of her team. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:19 Introduction and Welcome00:41 Getting to Know Jacob Carter01:38 Host Introduction and Community Boss Overview02:08 Jacob Carter Joins the Conversation03:19 Getting to Know Jacob Carter: Personal Questions08:21 Jacob Carter's Journey into the Tech Industry11:07 The Birth of Nurture Boss13:04 The Growth and Funding of Nurture Boss17:45 Blurring the Line Between Marketing and Operations19:56 Nurture Boss: Enhancing the Resident Experience21:33 Blurring the Lines Between Operations and Marketing22:50 The Role of Text Messaging and Emails in Communication22:57 Hyper Personalization: The Key to Effective Communication24:05 Building Profiles Through Data Integration26:12 The Importance of Human Touch in AI Communication30:12 The Future of AI in Multifamily Industry36:31 Data-Driven Decision Making in Marketing41:48 Closing Remarks and Future ProspectsJacob begins by sharing his journey from being a software engineer in marketing companies to the CEO of Nurture Boss. His transition into property management was driven by his belief in technology's ability to solve issues and improve processes.Nurture Boss uses AI to blur the boundaries between marketing and operations. Jacob highlights a significant part of Nurture Boss's platform is dedicated to creating a delightful experience for tenants from day zero. Examples include automating reminders, updates, and invitations for events to ensure a seamless communication flow for the tenants. It further aids the process of lease renewals and the move-in process.According to Jacob, the primary mechanism driving these strategies is 'hyper-personalization.' Nurture Boss uses AI to understand the preferences, wants, and needs of each prospect or resident, sending them relevant content that resonates with their interests. This information is sourced from various property databases, property websites and is constantly updated based on their interactions.Jacob also discusses how data can lead to more informed decisions during the lead-to-lease process. He suggests that rather than focusing solely on the source of most leads, companies should look at what happens during the lead's journey. Recognizing patterns could help inform strategies to maximize successes. Jacob ends the conversation by noting the growing prominence of AI and the importance of learning how to leverage it to the best advantage. He emphasizes that a blend of AI with human input is currently beneficial but indicates that enhancements to AI could significantly change businesses in the future. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In this episode of BossTalks, host Evan Happel (communityboss.com) invites guest Betsy Kirkpatrick for a chat that's as intriguing as it is humorous. Betsy, known for her years of service at BG multifamily (now BGSF), captivates listeners from the outset with her lively stories about her professional journey. The atmosphere becomes a mix of learning and laughter, setting the tone for an engaging conversation.The primary discussion revolves around nurturing future leaders in the multifamily industry, which is Betsy's major area of interest. She points out the importance of recognizing employees' inherent skills, refining their strengths, and aligning their job roles accordingly for the overall success of an organization. However, the dialogue is not solely steeped in seriousness. Betsy lightens the mood with her tendency to spontaneously burst into song, delighting the audience.Towards the end of the conversation, Betsy discusses her involvement in legislative advocacy, specifically in the real estate sector. She also shares her excitement at becoming the president of the Rental Housing Alliance Pack. The episode concludes with the audience appreciating the different aspects of Betsy's charismatic personality, leaving them both inspired and entertained.00:31 Introducing the Guest: Betsy Kirkpatrick01:00 About the Host and Community Boss01:35 Betsy's Unique Personality and Love for Memes03:35 Exploring Betsy's Christmas Spirit04:45 Understanding Personalities through Enneagram06:22 Betsy's Role as a Connector and Advocate06:52 Building Community and Hospitality07:48 Betsy's Approach to Hosting and Cooking09:47 Betsy's Caffeinated Beverage of Choice10:43 Betsy's Journey in the Industry11:35 Betsy's Passion for Next Gen Leaders22:02 The Importance of Utilizing Employee Skills26:13 Cheek Biceps and Ponytail Swish26:19 The Art of Smiling26:58 The Power of Facial Expressions27:05 The Enneagram 5 Personality27:27 The Struggles of Facial Expressions27:45 The Power of Listening28:06 The Journey into Property Management28:44 The Intersection of Politics and Advocacy29:03 The Impact of Home Education30:53 The Power of Citizen Advocacy35:18 The Importance of Being Involved in Politics47:11 The Challenges of Being a Working Parent48:30 The Joy of Random Singing49:42 The Art of Dad Jokes51:50 The Importance of Being a Boss #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

So, in this podcast episode, Evan, our host, kicks it with Kara Cermak, a real pro in the Homeowners Association (HOA) world, capisce? They chop it up about all things relevant to HOAs, with Kara talking about everything from managing a neighborhood beef to building a real sense of community. Kara shares some wild tales of house disputes—imagine people dropping bowling balls to annoy downstairs neighbors or squabbling over parking spots in the winter. She breaks it all down, giving you the low-down on how to handle sticky situations in your own neck of the woods.Now, our girl Kara ain't all business. She's got heart, too. She co-founded this outfit called "Celebrating All That Is Feminine," and they're doing some stand-up stuff, like helping female vets and freeing folks from sex trafficking. In a nutshell, this chat with Kara ain't just another talk about HOAs and disputes over property lines. Kara's a boss and she's putting her know-how and big-hearted leadership on display. You walk away from this one with some seriously helpful insights that can help you get your own house in order, know what I mean? #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In this illuminating episode of Boss Talks with Ashly Poyer, the VP for Sales and Marketing at PeakMade, presents a vibrant tapestry that details her journey in the world of real estate. Being a woman of color in the realm of corporate housing, Ashly draws from her experiences to delve into the complexities intrinsic to her trajectory. Ashly discusses the different dimensions of her leadership approach and highlights the essence of diversity as a driving force of innovation. She talks about how she encourages her team members to leverage their unique backgrounds and perspectives in their collective problem-solving approach. Ashly frequently emphasizes that innovation and productivity are byproducts of a culturally rich and diverse team rather than fitting into traditional molds defined by race and gender. Creating an ecosystem that fosters individual growth while cementing a collective identity is central to Ashly's leadership philosophy, and she delves into details throughout the episode.But it isn't just all serious discourse. Who knew that a shared love for Diet Coke could act as a common bonding factor? Yes, Ashly and the host, Evan, dive into a conversation about their affection for the fizzy drink and how it forms a subtle, fun facet of their work interactions. They also trot into the exhilarating universe of friendly competition, where a game of Dominoes presents an amusing avenue for team members to engage and interact.The episode progresses to highlight key aspects of being a part of Ashly's team, including nurturing an atmosphere that allows everyone to contribute their unique perspectives. Ashly's openness about sharing her own experiences of feeling distanced in some settings helps create an environment of openness and mutual respect. Acknowledging that these experiences may vary for every team member, she offers unwavering support in navigating those moments.The podcast also throws light on Ashly's intentionality in leading her team. Constantly checking in with her team about their feelings and their ambitions, she encourages them to evolve and strengthens the team's bond. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

In this inspiring episode of Boss Talks, we had the chance to interview the remarkable Boss, LaShyra Escobosa. LaShyra began by sharing her journey from being a teenage mother living in Delaware to establishing herself as an industry award winner. Her story is a testament to the power of resilience and perseverance, having overcome multiple odds stacked against her to succeed in her career. Despite encountering various challenges early in her life, she constantly strived to improve herself and make a difference. She explained how these experiences did not hold her back rather they motivated her to make a name for herself in the industry. LaShyra also discussed her professional life and her significant roles as a senior property manager with YS Management and an Executive of the board with the Delaware Apartment Association. She described her passion for helping others and how she has utilized her own life journey to guide and mentor others. LaShyra’s foundation, the Fix Her Crown Foundation, aims to provide mentorship and guidance to young girls, making a significant positive influence in their lives.We further explored her views on diversity, equity, and inclusion in the workplace. LaShyra stressed the importance of considering multiple perspectives and the need for integration rather than separation when it comes to diversity. She emphasized how she strives to treat everyone equally and values every individual's opinion and perspective. Moreover, she shared light on her experiences of being a woman of color in the industry, highlighting the challenges she faced and how she overcame them by demonstrating her competence and potential.LaShyra shared about her recent achievements such as being awarded Property Manager of the Year. She expressed her surprise and gratitude for this honor, describing it as a pinnacle of her career. She also spoke about completing the NAA's Diversity Leadership Program, detailing how the program helped her in self-improvement and how it led to a better understanding of herself. LaShyra shared that she has improved her communication style and leadership skills using the insights gained from the program. Additionally, LaShyra described her involvement in a national non-collegiate sorority, detailing how it provided not just a venue for connection but also opportunities for women of diverse backgrounds to gather, bond, and support each other.To sum up, our conversation with LaShyra was incredibly enlightening. Her story is a powerful reminder of the remarkable strength human spirits possess to overcome life’s hurdles. Her commitment to mentorship, empowerment, and praising diversity indeed characterizes her as one inspirational boss. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:19 Introduction and Guest Presentation03:22 Building Community: Insights and Experiences\10:16 Career Journey and Progression18:37 Challenges and Successes as a Woman in the Industry26:29 Overcoming Personal Challenges and Rooting for the Underdog28:30 Building Community and Breaking Cliques31:06 Transitioning to the Supplier Side and Embracing Learning37:25 The Journey to Becoming a Consultant39:09 The Power of People-First Approach and Leadership at All Levels49:00 The Love for Animals and Personal Growth In this episode of "Maria Pietroforte Boss Talks", industry veteran Maria Pietroforte, who boasts over 30 years of experience in the property management realm, is the guest. Maria shares her unique journey in the sector, starting from an operator role, diligently working her way up to an executive position, and then pivoting to a consulting role in the same industry. Despite starting in an environment largely driven by profits and male-dominated leadership, Maria credits her career progression to always doing her best and being solution-oriented.The conversation delves into discussing the 'people-first' approach within the industry. Maria has been a firm advocate for the philosophy, asserting that leadership success often stems from cultivating a nurturing culture that values employees and prioritizes their needs and developmental growth.The discussion also brings up the issue of gender bias in the real estate industry. Maria speaks on her experiences as a female leader, emphasizing that leadership ability isn't tied to a title and true leaders prioritize the success of their team.Maria also shares her experiences on the supplier side of the business, where she engaged with startups and technology. This was an opportunity for her to learn more about technology and marketing which she could then bring back to the property management side.The conversation concludes with Maria sharing her passion for animals. She discusses her experiences training her Rottweiler, Gunnar, applying her leadership skills in the process. Overall, the podcast serves as an in-depth dive into Maria's career, her leadership philosophy, navigating industry biases, and personal interests, making for a highly informative and engaging listen. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

00:19 Introduction and Welcome01:13 Introducing the Guest: Amanda Gunn02:46 About Community Boss03:20 Conversation with Amanda Gunn Begins04:17 Amanda's Journey in Property Management05:46 Building Community and Hospitality07:51 Amanda's Experience with Rockwood Property Management10:26 The Importance of Budgeting in Property Management20:51 The Importance of Continued Education35:33 Amanda's Personal Growth Story in the Industry44:59 Conclusion and FarewellIn this episode of "Boss Talks", Evan Happel, had the privilege to interview Amanda Gunn, an active member of Washington Multifamily Housing Association (WMFHA) from Spokane, Washington. They explored her experiences and gathered insights particularly on budget management and the importance of continued education in property management. As they talked about budgets, you could sense the passion Amanda has for this often daunting subject. She emphasized viewing budgets as a guide rather than an absolute rule, which offers a fresh perspective for many in the multifamily industry. She also highlighted the importance of team contribution in managing finances at the property level.The subject of continued education came up next and Amanda suggested that it is a significant factor that contributes to growth in the property management field. To illustrate, she shared her own career progression and how her drive and willingness to learn catapulted her professional development. Throughout the conversation, it became clear that Amanda’s genuine dedication to growth and education sets her apart in the multi-housing sector. From this discussion, listeners can draw a great deal of inspiration and practical advice to navigate the multifamily housing market, manage budgets effectively, and foster personal growth. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Get to know Qu’Teaus (Lynett Smith, CAM):Qu’Teaus is a multifaceted professional with a passion for property management and years of experience in the industry. She’s held multiple leadership positions from Onboarding Trainer, Area Manager, Multi Site Manager, and now Senior Community Manager.She got her bachelor's degree in human services and a masters degree in business management and leadership. Qu’Teaus also received her Certified Apartment Manager (CAM) credential from NAA. She believes this education equipped her to excel in property management.Qu’Teaus was a participant in the inaugural National Apartment Association (Naahq) Diversity Leadership Program. During this program, she won runner-up in the capstone project.She’s an active member of the Atlanta Apartment Association where she serves as a membership ambassador. She also is a regular contributor to the Multifamily Insiders’ webinar series.Beyond property management, she is a mom of 4 and has 2 dogs. She also enjoys volunteering and fostering dogs with Street Paws, inc. AND runs 3 businesses!#bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Get to know Drew Hudson, NAAEI Faculty:Andrew is a dynamic force in training, leadership, and customer-centric initiatives. With a passion for crafting innovative curriculum and maximizing the training experience, he excels in developing employees to their fullest potential.Andrew's expertise in property management spans diverse roles, from leasing to management. His exceptional public speaking skills, combined with a genuine love for training and fostering growth, enable him to share his extensive industry knowledge.Currently serving as the Training and Development Specialist with American Landmark Apartments in Tampa, FL, Andrew has been a vital part of the team for nearly two years.#bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Sloane Cerbana & Tricia Johnson, DES are the bosses of the week.Get to know Sloane:Sloane joined the WMFHA team in January of 2008. She spent the first 14 years building WMFHA's award winning education and career development programs.Named the Apartment Career & Education (ACE) Educator of the Year by National Apartment Association (Naahq) in 2022, Sloane has led WMFHA's efforts in workforce development initiatives and meaningful, engaging programs for WMFHA members.Being committed to growth and personal development is not just something Sloane teaches - it is who she is. She holds a certificate for Diversity, Equity and Inclusion in the Workplace from Southern Florida University and was also one of 14 national trainers with NAA certified to deliver the Mental Health First Aid program from the National Council for Mental Wellbeing.Sloane and her husband of over 30 years, Greg, have a full, adventurous life that includes four adult children: Chelsie, Kai, McKenna, and Kekoa......and wonder-dog Opie! They enjoy family adventures of travel when work and college schedules allow, and Greg and Sloane can be seen on their Harley's exploring the beautiful PNW on a nice day!Get to know Tricia:Tricia joined the WMFHA staff in the Fall of 2012. Tricia oversees Events & Marketing for the association state-wide, planning the many wonderful events that WMFHA puts on each year. She also oversees our philanthropic efforts through WMFHA Gives Back.Tricia is a graduate of Western Washington University with a Bachelor of Science Degree in Visual Communications. Tricia and her husband, Dave have been married for over 30 years, meeting in college. Dave is the Director of Parks & Recreation and the Assistant City Manager for the City of Maple Valley, and they have two children, Jordan and Gracie, and a sweet fur-friend, Nico.Outside of planning work events, Tricia does some wedding coordination on the side and enjoys spending time with family and friends, supporting the Seattle Sounders, and traveling.Hosted by Evan Happel, Director of Marketing at Community Boss™. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Jenna Juniper is a National Speaker, Housing Consultant & Trainer based out of Phoenix, Arizona.Her passion for ending homelessness began at an early age and is the mission of her company. Growing up in a large Italian family, she recognized the importance of stable housing and a supportive family. This led her to begin volunteering for charities and nonprofits at a young age.Throughout her 16-year career, Jenna has successfully partnered nonprofits and developers together, implementing critical and sustaining supportive services on low-income properties.Jenna’s reputation as a premier compliance and affordable housing expert and trainer is well deserved. She has the knowledge, experience, and skills that translate into successful property operations.Jenna is a graduate from DeVry University, member of the National Speakers Association, and National Center of Housing Management. She holds over a dozen affordable housing designations and has more abbreviations after her name than a doctor.She is the Founder and President of Housing Consultants of America, LLC (Formerly Paonessa Juniper Consulting) and has helped countless professionals with all their operational, training, marketing and leasing needs.Hosted by Evan Happel, Director of Marketing at Community Boss™.*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Shatoria Daniels CAM ARM CAPS has been a part of the Multifamily Industry for the past 18 years.Her career started as a leasing professional in Fayetteville, NC and her love for the industry blossomed. She worked her way up and is now the Area Vice President with RAM Partners, LLC.She has obtained the designations CAM, ARM, CAPS, NAAEI Advanced Faculty and completed the NAA Leadership Lyceum.She gives back to the industry through her active involvement with the Arkansas Apartment Association over the last 15 years. At the national level, she has been active in National Apartment Association (Naahq) committees for the past 7 years.Hosted by Evan Happel, Director of Marketing at Community Boss™*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Get to know Monica 🤓Monica Frazier is the General Manager for Midwood Investment & Development in Pittsburgh, PA.In her 10.5-year career, Frazier has worked with third-party and owner-operated residential and commercial management in various states. She founded Melanin in Multifamily, a multifamily affinity group centered on creating community and developing Black Women professionals.She has been an active member of the National Apartment Association (Naahq) for 2 years, currently serving on the Membership Committee, and is a 2021 NAA Diversity Leadership Program graduate. She was also named a NAA 2022 and 2023 Excellence Award nominee and is in the 2023 Leadership Lyceum Class.She serves as a committee chair for the Diversity, Equity, and Inclusion Committee and, since 2018, sits on the regional advisory council of the Pennsylvania Apartment Association. She won the PAA’s 2022 DEI Leadership Award and is an instructor for the PAA. Frazier specializes in training, employee development, and operations.We look forward to hearing from Monica this Wednesday!#bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Eddy Perez is a nationally recognized influencer and speaker in the multifamily industry. He serves on the Apartment Association of Greater Orlando's Executive Committee as Secretary and is 2024's Treasurer. In 2021 he was recognized by both IREM and NAA with the honor of being a 20 in their 20s professional. Additionally, he was awarded NAA’s Emerging Leader of the year in 2022. Eddy's innate ability to develop talent, engineer organizational systems, and effectively deploy financial strategies has led him to great success. Throughout his professional journey, Eddy has been involved in the acquisition, disposition, development, lease-up, and repositioning of several asset classes, ranging from C to A+ class assets, including conventional, LIHTC, PSH, active-adult deals, and student deals. Currently, Eddy is a Regional Director with RangeWater where he is responsible for the overall performance of eight assets throughout Central Florida. During his spare time, you can find Eddy at Disney with his family or out on the Golf course shooting Bogeys. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Dana Duckworth is a nationally recognized public speaker, facilitator, and DEI advocate specializing in creating inclusive spaces. With a background spanning over 12 years in multifamily housing, in roles from property manager to supplier partner, Dana's transparency and commitment to cultivating spaces of belonging have been integral to her success.Recognized as a certified employee resource group leader and the 2023 National Apartment Association DEI Champion of the Year, Dana has consistently demonstrated her expertise in driving diversity, equity, and inclusion. Her DEI certification from the University of South Florida and a B.S. in Sociology from HBCU Norfolk State University equips her with a deep understanding of social dynamics and inclusive community-building.Dana continues to make a significant impact in professional spaces with her recently launched LinkedIn Audio & Podcast "The Hilariously Unemployed," where she is focused on supporting others as they navigate being unemployed. Dana leverages her unique blend of experience and compassionate leadership through this platform to inspire and empower individuals facing job loss and career transitions.Her multifamily housing background and experience at tech company Zumper further enhance her skill set, especially in fostering diverse and inclusive workplaces. Her time at Zumper as a DEI Champion solidified her passion for promoting equitable environments where all voices are heard and valued.As a sought-after speaker and facilitator, Dana creates safe environments for open dialogue, empowering individuals from all backgrounds to share their perspectives and feel valued. Her authentic approach resonates with audiences, making her a catalyst for positive change in various contexts. Whether on stage or through her podcast, Dana remains dedicated to driving diversity, equity, and inclusion, leaving a lasting impact on the lives of those she touches. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

While math was never Tara’s best subject in school, she knows the formula for networking success which is one-part passion + one-part tenacity. As the Founder & Chief Networking Officer for Amplified Connections, a niched networking group, her mission is to help apartment management professionals "AMP Up" their network one connection at a time!Like most in the multifamily industry, Tara got her start by accident. She spent so much time in the leasing office at her first apartment community that the property manager called her and said since you’re in the leasing office all the time, you might as well get paid for it and the rest was history!She has worked in multifamily for over 20 years. Half of her experience was working and living on-site in various roles. She went over to the “dark side,” as they say, in 2009 and has been an industry supplier ever since. Well, except that time she tried to “escape” but boomeranged right back in!Tara is a HUGE advocate for apartment associations! Before moving to Georgia, she was an active participant for over 15 years at the Chicagoland Apartment Association (CAA) where she served on countless committees and completed two terms as a board member (once as a property manager and the other as a supplier). The CAA celebrated her tireless contributions by appointing her as the first recipient of the Volunteer of the Year award.Her most recent passion project is Multifamily Mentor Matchmaking, a group she launched in January 2023 to help break down the barriers of finding a mentor in the industry.A Chicago native, she recently moved to the Atlanta area after a 5 ½ year, long-distance marriage with her husband, Rob – who’s also in the industry! They are a blended family of five, well…six if you count their miniature schnauzer, Tigger. Tara loves peanut butter, podcasts, a full-bodied cab, and is one of the last people to still write in a notebook (with a pen) and carry an actual calendar. More about Project 66:Mental health has never been more top-of-mind than right now! I was really disappointed in my own self-talk and mental health, so I decided to get off my rear end and do something about it. My inspiration came from James Clear, the famous author of several books including "Atomic Habits."He once said that on average it takes more than two months before a new behavior becomes automatic — 66 days to be exact. After learning this, I decided to try something to test my internal monologue and mental strength.This is how Project 66 was born and here's how it worked:Starting on November 7, 2021, and for 66 consecutive days thereafter, I selected a situation in my past where I've mentally flogged myself (nearly to death) and publicly shared on LinkedIn how I am reframing negative self-talk into something positive.This was quite the exercise in vulnerability and bravery, and I was so humbled at the number of supporters (men and women) I had throughout this journey. However, I’m not going to lie. It was hard as hell — but I never missed one day! #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Lisa Russell has been a leader in the Multi-Family Property & Asset Management industry for over 30 years. Throughout Lisa’s career, she successfully managed over $1B in assets in 20 major markets, led a management company, and developed property management software that sold to Real Page in 2010.Lisa started her career in student housing while completing her degree from the University of Houston, Bachelor of Science - Hotel and Restaurant Management. She worked in the Housing Departments for five major universities before transitioning to new construction, lease-ups and conventional housing. In the 2008 market downturn, a New York investment company recruited Lisa to oversee and recover a $300M portfolio while still managing sites in seven states across the nation. Good that Lisa loves to travel, as she traveled weekly for over nine years.In Lisa’s role as the Chief Operating Officer for a North Carolina management company, Lisa used her industry experience to develop the company’s vision, culture, and infrastructure. For five years, Lisa focused on implementing innovative technology for lead tracking, budgeting, and document management; all while guiding her employees safely through the pandemic.Lisa is actively investing, managing, consulting, educating, and giving back! #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

David Lorenzen has over 11 years of executive (agency) recruiting experience including temporary and direct-hire positions. Since 2014, David has specialized in matching ideal candidates for real estate owners, managers, builders, and developers across the Americas.Prior to recruiting, he earned a Finance Degree from the University of Houston and led sales teams with Enterprise Rent-A-Car at locations throughout the Houston area.#bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Kerri Davis is the Founder & CEO of Fortress, a revolutionary software company shaping the future of property management.In her role as president of Elmington's property management division, she was dissatisfied with the current PropTech offerings in the market and set out to build a better platform for all users.Today, the company has Walker & Dunlop as an investor and 50,000+ units on the platform. Fortress started as an internal tool and is now actively onboarding clients across the country.Kerri earned an accounting degree from the University of Central Arkansas and received her Juris Doctorate from Case Western Reserve University. After graduating, Kerri worked in Baghdad as a business manager for a Department of State contractor and in accounting before joining Elmington Property Management, where she ultimately became a partner and owner, roles she still holds today. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Savannah Wheeler, a seasoned multifamily professional, currently holds the position of CEO at Apartment Snapshot. This innovative PropTech company offers a unique data engagement solution catered specifically to help multifamily teams.As CEO, Savannah leverages her expertise in data analytics, finance, and technology, with a mission to alleviate the industry's pain points by fostering a data-centric culture that excites teams of all levels and empowers owners to make informed, data-driven decisions that enhance performance.Her journey to the CEO role was paved with almost 20 years of progressive leadership roles in the industry. She has held positions such as SVP of Finance at Avanti Residential, VP of Finance, Treasury, and IT at Mission Rock Residential, and Portfolio Controller at Hamilton Zanze & Company.These diverse roles have equipped her with a unique view of the industry's challenges, especially when it comes to leveraging data to drive performance.In addition to her multifamily experience, Savannah is also a founder of Launch Lab Inc., where she expanded her entrepreneurial skills and further deepened her understanding of marketing and startups.Her experience as a founder has provided her with invaluable insights into the challenges and rewards of starting a business, and her leadership has been instrumental in driving the growth and innovation of the award-winning company.Savannah has a degree in Business Finance and International Business from Champlain College in Burlington, VT. Originally from New England, she now calls Denver, Colorado home. In her free time, she enjoys spending time with her husband and four kids exploring Colorado. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Stephanie is the quick-witted and friendly Marketing Manager at Legacy Residential Group.With a career that began on-site, she has a deep understanding of the multi-family industry and bridges communication between the corporate office and on-site teams to foster strong resident and vendor relationships.Stephanie's passion for connecting people shines through in her expertise in creating engaging marketing materials, managing social media, and actively engaging with the community.She also takes the lead in Legacy's employee training and development initiatives, ensuring the team stays up to date with industry trends while maintaining a vibrant company culture.is the quick-witted and friendly Marketing Manager at Legacy Residential Group. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Lindsey had 9+ successful years in Property Management, in both student and conventional housing, before making the jump to the supplier side.Lindsey is a 3x startup leader with a focus on building first-to-market B2B SaaS companies. She has led Customer Experience (CX) at companies like HomeMe, LeaseLock, and Landing and currently works as a fractional CCO.Leveraging her 15+ total years of industry experience, she is helping PropTech startups find product-market fit and develop customer acquisition strategies. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Crystal serves as the Director of Education, Training, and DE&I Strategies for RealSource Properties, bringing with her over 18 years of experience in the Multifamily Housing industry. In her current role, Crystal is responsible for the design and implementation of onboarding initiatives, leadership development, and mentoring programs, while also overseeing Diversity and Inclusion efforts at RealSource Properties.As a COLOR Magazine’s 40 under 40 Powerlist honoree for her contributions to DE&I in the workplace, she is active within the Multifamily industry, participating on a national level as a recent National Apartment Association Diversity Leadership Program graduate and Capstone winner.She also serves on the NAA's Diversity, Equity, and Inclusion Committee, is a mentor for the NAA's Diversity Leadership Program, and is Co-Chair of the Membership Committee and DE&I Taskforce at the Apartment Association of Greater Columbia (AAGC).Crystal attended the University of South Carolina, earned her Certified Apartment Manager (CAM) designation from the National Apartment Association, and holds a Property Manager in Charge license for South Carolina. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Christi Wedel is a seasoned professional in the multifamily industry, with nearly a decade of experience in corporate training. Having started in the industry at the age of 19, she has gained a wealth of knowledge and insight into the workings of the multifamily space.Currently working for AG Living, she specializes in learning and development, leadership development, career progression, and many other aspects of Multifamily training.With her humble spirit, deep understanding of the industry, and passion for helping individuals grow and succeed, she has become a sought-after expert in her field. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Kendra is passionate about the apartment industry, and volunteers at the local, state, and national levels of the National Apartment Association.She is currently Vice President of Elevation Real Estate and Management, based in Arkansas. Previously, Kendra worked for Specialized Real Estate Group, Brookhaven Apartments, and Triangle Communities. In total, she contributes 22 years of experience, focusing on the overall operations of multifamily, single-family, and commercial real estate property management and development.She also serves as the 2023 President of the Arkansas Apartment Association. Nationally she serves as the 2023 Chair of NAA’s Mental Health Subcommittee and is a certified Mental Health First Aid Instructor.Having gone through NAA’s NAAEI boot camp, she is NAAEI faculty and has her own business, Butterfield Training and Consulting, LLC. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Khara House is an advocate, activist, and author with proven success and innovation in residential property management, civic engagement, and DEIB training and consultation. She currently serves as the Chair of the National Apartment Association Diversity, Equity, and Inclusion Committee and as a Board Member for the Arizona Multihousing Association.Her background includes work in branding/marketing, mentorship, higher education, public relations, government affairs, advocacy, and Diversity, Equity, and Inclusion. In addition to various Board, Commission, and community organization memberships, Khara currently serves as an elected member of the Flagstaff, AZ City Council.Khara holds a master’s degree in English from Northern Arizona University, an Arizona Real Estate salesperson license, her Certified Apartment Manager credential through NAAEI, and certifications in DEI, Mental Health First Aid, and Public Relations.She is a 2020 graduate of the NAA Leadership Lyceum, the recipient of the 2021 NAA Excellence Award for Emerging Leader of the Year, and the inaugural 2022 NAA DEI Champion Excellence Award recipient. With a background in writing and education, Khara applies her focus on story and storytelling to engaging teams in growth, cultural engagement, and building belonging. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Marci French is a lifelong learner born into Generation X as a biracial unifier and JEDI (Justice, Equity, Diversity, and Inclusion) facilitator.She’s a Senior Faculty Member of the National Apartment Association Education Institute where she applies her more than 25 years of multifamily experience to lead, coach, and mentor those in the industry.Utilizing her unique story, Marci facilitates tough conversations and creates brave spaces for participants to explore identities, practice empathy, and consider new ideas.Marci earned her Certified Apartment Manager (CAM) and Certified Apartment Portfolio Supervisor (CAPS) designations from the National Apartment Association (NAA). She holds a certificate in Diversity, Equity and Inclusion in the Workplace from the University of South Florida and is an NAA Leadership Lyceum graduate. Marci serves as a member of the NAAEI Curriculum Development/Program Administration Committee and previously served as Chair for NAA’s Diversity, Equity, and Inclusion Committee. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Charlotte Pisciotta’s 25-year career has taken her from a National Director of Sales and Marketing to Vice President of Full House Marketing, to her current role as Membership & Marketing Director for the Detroit Metropolitan Apartment Association.From rolling up her sleeves at her student communities, to successfully rolling out new software and quarterly marketing plans to a portfolio of over 10,000 units, Charlotte meets challenges head-on with a smile. It’s this expertise and knowledge that she brings to every marketing project and training that creates a unique experience for clients and audiences.Charlotte loves volunteering with local, state, and national apartment associations. She is a past president of two Michigan NAA affiliates and serves on the NAA Apartmentalize Committee. Charlotte presents programs for associations and management companies, is faculty for NAA’s Education Institute, and holds a certification in Creative Training Techniques. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Quiana Nguyen is the Marketing Director for CAPREIT. Her experience in the marketing industry has been invaluable to her success at CAPREIT. Her focus on training has helped her teams develop the skills necessary to excel in their roles and deliver exceptional customer service. By prioritizing marketing efforts, Quiana has effectively promoted CAPREIT's services and offerings, resulting in increased brand recognition and growth for the company.In addition to her emphasis on training and marketing, Quiana strongly emphasizes supporting her teams. She recognizes the importance of creating a positive work environment and providing her employees with the resources they need to succeed.Overall, Quiana Nguyen's expertise and dedication to training, marketing, customer service, and support have helped her succeed as a Marketing Manager at CAPREIT. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Scott Spanier is the Sales Manager at LetHub, a hands-off leasing automation AI. Having quickly developed his skillset with the company, he has become the go-to for partnerships and new client relations. In his personal life, he's an avid rock climber, surfer, and extrovert. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Who is Heather?Heather Sizemore is the Senior Vice President of Operations for the student housing vertical at RPM Living. She oversees the day-to-day operations in addition to leading strategic planning and execution, oversight of financial performance, and client relationships of the division.Heather has worked exclusively in the student housing industry for 23 years. She has vast experience in both the public and private sectors, including all facets of operations and management, leasing and marketing, residence life, business development, and client relations. She’s worked on varying asset classes and types across the country in 26 states, including the single largest public-private project in the US totaling 3,330 beds valued at $575 million.Heather’s expertise lies in creating operational efficiencies, repositioning assets, building relationships with key stakeholders, and developing best-in-class teams. She’s a hands-on leader, with a passion for cultivating talent and mentoring young professionals.Heather holds an M.B.A. from the University of Central Florida. She also received the Certified Apartment Portfolio Supervisor (CAPS) designation and is a National Apartment Association Education Institute Certified Instructor. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Get to know Faith:Faith Barker has been with Pioneer Acquisitions for the last 6.5 years, currently as their Marketing Director. Although the company is based in Chicago, she has the privilege of working remotely from sunny South Florida.In a relatively short amount of time, she has grown in her role and been recognized in the multifamily industry as a leader on the rise. She is the 2018 CAMME (Chicagoland Apartment Association’s awards) winner.In 2022, she graduated from the National Apartment Association’s (NAA) Diversity Leadership Program, where she met many of her current industry friends and mentors. She was 1 of 15 people who were chosen across the nation to participate in the program and she won the capstone project.She is currently in the Class of 2023 for the NAA Leadership Lyceum. Faith is one of 35 chosen for this program. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Who is Ishea? Ishea loves to lead and build teams and has been a manager in several industries including construction and hospitality. She is currently Assistant Vice President at AMC Delancey Group, overseeing the effective management of over 55 scattered-site properties including leasing, maintenance, capital improvements, and property management teams.Ishea is a licensed real estate salesperson in Pennsylvania and is a Certified Mental Health First Aid Instructor through the National Council for Mental Well-Being. She was a 2021 Graduate of the National Apartment Association Diversity Leadership Program. She is a member of the NAAEI Faculty and facilitates CALP, CAM, and CAMT courses. She serves on three national committees including serving as Vice Chair for the RPM Careers Committee. Ishea is passionate about DE&I, authenticity, and leadership. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Jeanne Klein is a working mom with 17 years of multifamily experience in multiple markets specializing in lease-ups on and off-site. Beginning her career at 19, she has seen drastic changes from typewriter leases to online applications! She is a tried and true problem-solving devotee passionate about efficiency and empowering women.Jeanne’s PropTech journey started with solving the constant complaints about parking with Parking Boss. Now she is addressing the critical impact of fraud on the industry through education and technology. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Who is Carmen?Carmen is a working mother of three originally from Mississippi, but has called Orlando, Florida home for the last five years.Her time as a leasing consultant is where she developed a love for property management. Her background includes regional portfolio management, lease-ups, and extensive due diligence for new acquisitions and asset repositioning.She received her Certified Apartment Manager (CAM) designation from the National Apartment Association (NAA) in 2016 and is currently a Certified Apartment Portfolio Supervisor (CAPS) candidate. She is passionate about learning new aspects of the multifamily industry, while also training and motivating her team to learn and advance as well.Carmen is also a certified paralegal with an emphasis in real estate law. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Who is Jessica? Jessica Fern-Kirkland, or JFK, is the current President at PMG Property Management, LLC. She began her career as a leasing consultant and has been innovating and disrupting the multifamily industry for 15 years. Jessica has held leadership roles across learning, development, technology, and operations in both market rate and affordable housing environments. She finds her purpose in creating and scaling high-performing, people-first organizations that showcase diversity, embrace failure, and challenge limits through innovative thinking. She’s passionate about organizational leadership and fearless failure. Jessica is also a frequent speaker for NAA and local apartment associations. Jessica is currently earning her degree in Industrial/Organizational Psychology and serves as the Chair of the Human Services Commission for the City of Covington. Jessica lives in the great Pacific Northwest with her husband and two kids and loves to mountain bike and adventure outdoors. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Who is Stephanie? Stephanie Anderson is the Senior Director, Communications and Social Media, at Grace Hill. She’s a working mom of four with over 16 years of property management experience—she’s the first leader in multifamily to bring a unique 360 perspective —working as an operator, a non-profit association manager, and a supplier partner. Stephanie was NAAEI’s 2015 Designate of the Year and CAM of the Year in 2013. She is a powerhouse speaker that provides her audience with an experience; motivating professionals to greater success and disrupting the status quo at all costs.Stephanie is a graduate of Virginia Commonwealth University where she majored in English literature and women’s studies. She holds a Virginia Real Estate License, is certified as a National Instructor for NAAEI, and is a certified Mental Health First Aid Trainer. Stephanie is a graduate of NAA’s Leadership Lyceum and promotes awareness of human trafficking in rental housing. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

A little background on Carroll:Carroll joined Akara Partners in 2019 as one of the original team members to help launch the Kenect brand in the Nashville and Phoenix markets. Carroll brings 25 years of experience in hospitality/customer service, food and beverage, and hotel management. Her most recent experience comes from 10 years in student housing development starting in 2010.Carroll’s current role as Director of Leasing and Marketing includes the successful execution of marketing strategies and goals to meet budgeted proforma, operational leasing policies and procedures, staff recruitment, training and motivation, competitor analysis reporting, renewal and resident retention strategies, online reputation management, and overall digital presence. She is actively involved in developing and maintaining major employer relationships and community-business partnerships.Since 2010 she has been a vital leader in eleven brand-new construction lease-ups, four rebranding acquisitions, and an expansive portfolio of owned and third-party managed properties. She has supported a combined portfolio of over 50,000 beds in over 30 markets across the United States.In 2015, Carroll was one of five team members to help launch University Student Living, now known as Michaels Student Living. The new construction lease-ups had an average of 650 beds per property and all opened at 95-100% with an 11-month lease-up.Carroll received a Bachelor of Science in Community Leadership and Development with a minor in Communication from the University of Kentucky in 2008. She has a strong passion for the arts, and genealogy, and in her free time, she enjoys snow skiing and the great outdoors. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.