Boss Talks: Episode 88 with Kim Boland
In this exciting episode of Boss Talks, we welcome Kim Boland, the Director of Digital Marketing at Morgan Properties. Known for her insightful contributions at various industry panels and podcasts, Kim shares her extensive knowledge and passion for connecting people through technology, specifically within the multifamily industry.
Boss Talks | Elevating ALL the Bosses of the Multifamily Industry · Kim Boland, Evan Happel
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Show Notes
She highlights the importance of enhancing customer experiences for residents using innovative tech solutions and expresses the need for ongoing improvement in resident portals. The discussion also covers the potential for creating centralized community experiences and loyalty programs to keep residents engaged.
Additionally, Kim discusses her role on several advisory boards, emphasizing the need for honest feedback to foster better product development and integration in the prop tech space. Her candid approach and dedication to building strong relationships with vendors are pivotal for driving industry innovation forward.
On a personal note, Kim shares fun anecdotes about her five large dogs, including three South African Boerbels and two Black Labs, offering a glimpse into her home life.
Don't miss this engaging conversation as we deep dive into multifamily tech trends, resident experience enhancements, and the joys of having some very big pups at home!
00:00 Introduction and Guest Welcome
00:49 Community Boss Overview
01:27 Welcome Kim Boland
01:57 Exploring Philadelphia
03:44 Building Community in Multifamily
05:47 Hospitality and Personal Preferences
08:29 Journey into Multifamily Industry
12:38 Trends and Innovations in PropTech
24:54 The Value of User Feedback
25:53 Ease of Use in Technology
26:57 Importance of Supplier Relationships
27:45 East Coast Bluntness
31:04 Roadblocks to Innovation
31:56 The Role of APIs in PropTech
34:33 Meet the Dogs
42:06 Conclusion and Invitation
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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.