Allied Health Business Brilliance

Joining me this episode is none other than one of my favourite leadership experts, Jan Terkelsen. Jan is one-half of an unstoppable team with her twin sister Michelle, who unfortunately couldn’t make it this episode, and they are both Directors of People Leaders. People Leaders is a leadership development company that runs leadership development programs for companies of all sizes. This episode is a goldmine for all-things leadership.  We start off by discussing the two fundamental components of leadership, where part of that is understanding what type of ‘leadership shadow’ you cast as a business owner.  Listen to the episode as Jan explores all four essential elements of this concept. Other gold-plated subjects we cover include leadership elements that business owners have required to navigate the pandemic, how to build blue-sky-thinking-time into your busy day, setting a culture of feedback, and having difficult and necessary conversations. If there’s anything you can take away from this jam-packed episode, it’s understanding the importance of facilitating an environment where others are invited to give feedback, have the capacity to lead themselves, and are supplied the tools and resources to do so.  As leaders, it’s up to us to be creating that safe space.  Trusted relationships should be able to grow, clear goals and roles should be set, and robust processes should be in place. As leaders, we must remember that everyone is here to do their best. So, what type of leadership shadow do you cast? How can you work on that?  See omnystudio.com/listener for privacy information.

I’m a firm believer that a clean space translates to a clear mind. When was the last time you had some “thinking time”? I’m talking about real thinking time, where you can sit down with a calm, clear mind and reflect on many working parts within your business.Offload all the heaviness you’ve been carrying. Give your brain time to recalibrate. It truly begs the question: Are you segmenting your time effectively? During my recent conversation on the PPMP Podcast with Evett Lattouf, we started off with acknowledging the importance of all those good things - cleansing your environment, getting some fresh air flowing your mind, and stopping to reflect what’s really going on.That’s just the start of it all, though, because our conversation takes a real deep dive into transforming leadership and ownership across many topics. From learning about how to navigate a husband and wife business team, to controlling your time, to the positives of COVID-19, we cover stacks of must-have tips and insights for every business owner.As the Director and Senior Speech Pathologist at Speech in Focus, Speech Pathology Services, Evett takes us through a journey of operating a small business - something I’m sure many of you can relate to. Evett’s story can be a big eye-opener for many business owners out there who perhaps feel as though their leadership skills and sense of ownership need a little TLC. Her words of wisdom are encouraging to say the least.So, here are a few parting questions I leave you to ponder over throughout the rest of the week:Have you set clear expectations?What are your plans for the next 12 months?How are your leadership skills impacting your team and business?See omnystudio.com/listener for privacy information.

What is your relationship with LinkedIn? How do you utilise the platform? This week’s PPMP episode is an exciting one as I speak with Adam Houlahan - LinkedIn Expert at Prominence Global and Author of three Amazon Best Selling books on the subject. Prominence Global is one of the world’s leading LinkedIn personal branding agencies supporting the world’s scaling entrepreneurs to become prominent and highly influential in their industry. Our conversation stretches far and wide on everything to do with the world of LinkedIn. We discuss how it has changed how we use content, why having a content strategy helps, typical misconceptions, and mistakes people make and how to avoid them. Did you also realise how valuable LinkedIn is in the recruitment process? Adam explores recruitment and the importance of amplifying your personal authority and brand. After hearing our conversation, you’ll probably wonder why you ever held back in the first place. If you never even attempted something because of fear or reservation, Adam has the perfect answer: “Done is better than perfect.” Just get started.  If you never take that first step, how will you ever know the possibilities on the other side? See omnystudio.com/listener for privacy information.

Business planning. I’ll be honest with you - I’m not a fan of those mammoth 30-page documents packed to the brim with charts and spreadsheets. What I do love about business planning is the actual process. It’s even better than the actual one-page plan. It’s your chance to work not just on your business, but actually above your business.  You’re standing up on that rock, gazing out into the future, basking in some of that good old blue sky thinking time. But what is the “right” way to create your business plan? Do you even know where to start? To help all those who might feel a little stuck, I’m announcing in this week’s PPMP episode about our exciting upcoming webinar: Accelerate Business Planning for Next Year’s Brilliance. We’ll be covering each of the three primary keys you need to know: how to properly optimise your systems, how to elevate your team, and how to love your numbers. Listen to the episode as I break down each primary key for business plan success. Something most people also don’t realise is that business planning really isn’t a seasonal thing. You don’t have to wait for January or June to roll around. Business planning is an everyday kind of thing. By joining in on our webinar, you’re giving you and your business the best chance to succeed.  We’re all about spirited improvement at Nacre, and now you can learn how to get more excited, more efficient, and more effective in the way you go about your business planning. See omnystudio.com/listener for privacy information.

Do you count yourself as lucky? Do you also acknowledge how far you’ve come to get where you are in your business today? At the end of the day, everything you’ve done comes down to much more than just a bit of luck. Our newest PPMP episode features Director and Principal Psychologist at Mind Body Well, Janet Lowndes. She shares her own business adventure with you all, diving into the story behind her business name, her amazing team, managing your energy, and the relationships between personal and business growth and gratitude and hard work. When looking at personal development and business growth, many business owners can feel reluctant to take the time to explore that relationship. Do you remember to slow things down once in a while? It’s important to pull back and look out how far you’ve come personally and professionally, and how they intertwine. Janet’s views on gratitude vs. luck are certainly worth thinking about.  We should always be grateful for our opportunities, but never forget your personal drive and commitment. You know, all that blood, sweat and tears? Another great point is to recognise that you don’t have to do it all. You’re not expected to. What you are expected to do as a business owner is to never stop learning.  As Janet expresses in the episode, “I’ve learned that I’m learning. I’m a work in progress, and I don’t have to do everything myself. See omnystudio.com/listener for privacy information.

Do you stay true to your business values on a daily basis? Our values are the foundation of our everyday lives - no matter if that’s personally or professionally.  For Jessica Young, Speech Pathologist and Director at Young Speech, it’s about understanding and being aware that our attitudes can really shape the lives of others.  It was a pleasure having Jessica on the newest PPMP episode, as she shares her journey shifting from clinician to CEO, having a 2020 pandemic plan, and framing the NDIS registration audit as a positive business-strengthening activity for her and her team. Jessica even gives her best pro-tip for those who might feel easily discouraged when comparing themselves to other businesses. But what especially stands out are Jessica’s learnings as a leader along the way. Sometimes we forget to take a moment to remember how far we’ve come, and fully acknowledge what the business has taught us both personally and professionally.  What do your core business values reflect? We can learn from Jessica’s experience that it’s important to enforce a team culture that has an expectation of being able to grow and continuously improve.  Maintaining a positive mindset and regarding your values as a tangible part of the business are essentially the threads that run right through from the first moment to the last. How are you incorporating your business values? What is your business vision, and does your team know it too? See omnystudio.com/listener for privacy information.

How do you measure growth in your business? Did you know there are different ways to measure it? Here to give you some insight this week is CEO and Co-Founder of Umbo, Weh Yeoh. Umbo is a social purpose company that provides speech and occupational therapy online, particularly to those who can’t access those services is rural areas.Weh walks you through what it means to run a social enterprise, including how he integrates it into all aspects of his team. Other golden bits in this episode include shifting perception of online therapy, wealth dynamics profiling, the nature of informed choice, and Weh’s future global predictions.It’s interesting to hear Weh’s approach to growth, where he believes it all comes down to timing and focusing what you have in front of you. What’s important to you when you measure growth? Is it your bottom line? Maybe there are times when your bottom-line won’t grow, but those can actually be the most productive periods because you’re setting up your foundation to do things that will result in future growth.Self-awareness is also a focus this episode - or in Weh’s words, “probably the number one skill you need to have as a leader.”Along with many other takeaways, one of the best this episode is Weh’s reminder that self-awareness helps you recognise where your strengths and limitations are, which allows you to surround yourself with the right people for your business. And of course, this all circles back to growth, because we all know that you’ll never grow if you don’t learn from your mistakes (AKA: flearning).Are you able to admit your faults and weaknesses as a leader?See omnystudio.com/listener for privacy information.

What were your early days of business like? Plenty of finding-your-feet kind of days? Networking with mutually supportive people?Whatever your experience was like, I’m sure you (like many fellow allied health business owners) struggled to find your way with time management.Perhaps it’s even still something you’re working on today. For Claire Welshe, Founding Director of Echelon Edge Occupational Therapy, she’s been on a disciplined journey to get into those deep zones of concentration. You know, those zones where you can truly focus on your business.Discipline is something we need in many areas in life. But, as business owners, it’s more than that. It’s about using discipline as a part of creating lasting habits.There are endless learning opportunities from Claire in this week’s PPMP episode. She demystifies OT and medico legal work, explores how the business started, using technology better, recruitment, falling in love with numbers, and her Virtual Assistant Unicorn. Claire even walks us through how she leverages flexibility across an average week, ensuring she has time for what matters most to her.Time management and tracking your time can be confronting. But if you sit back and reimagine your time, you can do things more productively and efficiently.Here’s a great nugget to leave you with before listening to the episode:Until you start changing the way you use your time, often, nothing else will change.See omnystudio.com/listener for privacy information.

How are you marketing your business in the time of COVID? In episode 155 of the PPMP Podcast, I have a conversation with Chris McCarroll, the Founding Director of Allied Health Marketing.  He shares his expertise in creating content and messaging that connects with your audience, especially during this time.  We also tackle the different platforms we can use to publish our content, how we can make our messages engaging and sincere, the value of working with agencies, and so much more. If you are struggling or want to improve your business marketing, this episode is for you.A backgrounder on Allied Health Marketing.The reason why allied health professionals don’t like marketing.Newsletter marketing during COVID.Useful messaging that can best communicate with your clients and audience.Posting Facebook content that people can engage with quickly.The work that Allied Health Marketing does with allied health businesses.Facebook versus website marketing.The value of creating evergreen content.Essential features that allied health businesses need on their website.Creating videos for marketing.Business outcomes you can have when you work with Allied Health Marketing.The Allied Health Magazine.Links:Allied Health Marketing WebsiteAllied Health Marketing FacebookAllied Health Marketing InstagramAllied Health MagazineSee omnystudio.com/listener for privacy information.

COVID sucks. There’s no better way to put it. With days, weeks and months of uncertainty, we’re all trying to find our way within a tough landscape that doesn’t make it easy to plan. Many of you probably feel like your business brain is out of the game. Constant competing priorities, decision fatigue, dampened energy and mindset… Perhaps you feel like you’re not allocating enough time to your financial know-how. Or you don’t know where to start with getting your business to the next level. How can we have enough energy to get to the end of the year, let alone even think about 2022? Well, first of all, I want to salute each and every one of you for your resilience and tenacity.    Secondly, I want to give you all a solution to this energy slump... Our 5-Day Business Bootcamp! This 5-Day Business Bootcamp skips all the fluff and is specifically designed so that it is highly convenient, really practical, and doable - basically the definition of bite-sized. You’ll hear more about it in this episode of the PPMP Podcast. What do you gain from the 5-Day Business Bootcamp?  Get your business brain back in the game for a good end to 2021  Start to start the 2022 planning  Casual, conversational business learning  Cathy Love Specialist allied health business coach.  Good to get some help to get the business side of things done.   Remember: The MAGIC HAPPENS when you attend LIVE and collaborate with other allied health business owners. Transitioning into 2022 is all about taking back control. Are you ready to get back into the driver’s seat?  See omnystudio.com/listener for privacy information.

What were your initial goals when you created your allied health business? Did you want to regain control over your life? Be able to take mental health days at any time, or attend your child’s special days at school?For Rhiannon Crispe, her deep dive into the business pool started when she wanted to have the freedom to do the things that were meaningful to her - without any restrictions that come with working for someone.Rhiannon is the Founder & Occupational Therapist at Homebase Hope, and she wanted to approach things differently when building her business.As healthcare providers, we give back so much to our clients and help them with their lives, but we so often forget to do that same for our own lives.No matter if you’re just starting out or wanting to take the next step in your business, Rhiannon has countless words of wisdom to encourage you to push past your fears or reservations.  “Take that first step, then follow the path that unfolds as you start to walk down it.”“If your vision doesn’t leave you alone, you’ve got to act on it, or else it’s going to express itself through someone else.”“If fear is holding you back, remember that you don’t need to know the final chapter before you take that first step.” We chat about looking into residual income to support your lifestyle, conquering imposter syndrome, reaching out to others for support, understanding your intellectual property, and so much more.Remember: there are no rules - only the ones you impose on yourself, and those are only there as part of fear.See omnystudio.com/listener for privacy information.

What kind of tech training do you have in your business? Technology is forever evolving, and I’m no stranger to feeling the pressure when trying to keep up.  It’s so easy to fall out of love with new tech before it’s even operational - but what if there was better training available to remove that stress and confusion? Samantha Garrett is here for the newest PPMP episode to shed some light on the wide world of tech in business. Samantha’s official title is Technology Trainer at Using Technology Better. Her unofficial title? Efficiency, Productivity and Organisation Nerd - three areas she loves to help people with. We have an in-depth chat about getting tech off to a good start across your team, points of vulnerability with cybersecurity in business, and she also gives us a rundown on Google and Microsoft systems (pop the kettle on and sit back - you’re in for a massively detailed treat). At the end of the day, having better tech training within your business is going to help with everyday efficiency and productivity - more than you probably think. In the words of Samantha, “You don’t know what you don’t know.” There are always ways to use the tools in front of you better, and if that means bringing some external help into your business, you’re only going to benefit in the end. Training (no matter if it’s technology, professional development, etc.) is an investment in yourself and in your people. See omnystudio.com/listener for privacy information.

If there’s anything we took from 2020, it’s the importance of being ready-to-go at any and all times. We’ve learned the importance of gathering information, making great decisions, and trying to fall back on that spirit of “onwards and upwards”.  At Nacre Consulting, we’ve been busy-bees getting lots of good things done.  But what’s really stuck out lately is the worry around waitlists. Who here wishes their waitlist system worked better?   Managing waitlists is a whole business activity. It needs excellent management, exceptional leadership, and executed actions. Managing your waitlist is a critical part of your market reputation, commitment to creating impact, and ultimately your business brilliance.  As part of this week’s PPMP podcast episode (a rerun of Ep 181) I’m excited to announce a NEW version of one of our most popular webinars... Taking Your Waitlists from Worried to WOW!  While many business owners already know what to do in the waitlist department, our webinar is basically topping that off. Gold plating it. Adding that cherry on the waitlist cake.  These are some main areas we’ll be covering in the webinar:  Developing a strategy that works...  Wait-lister care plan  Effective client profiling  Cool, powerful communication Innovative execution for waitlist impact...  While-you-wait services  Leveraging technology and team  Refresh of downstream services  Lead the way with innovative experiences and outcomes...  Inviting collaborative innovation  Creating a vibrant waiting zone  Dedicated waiting zone team  As always, there will also be inspiring success stories and many easy ‘action now’ ideas. Click here to learn more and register your spot for the webinar – Tuesday 7th September from 11:00AM to 12:30PM. See omnystudio.com/listener for privacy information.

What elements of your business are there to help you organise your time better?  Some business owners source experts for things like finances. Others might have mastered the art of an organised diary - sticky note tabs and highlighting galore. Others may invest in admin to reclaim their time - much like Emily Mackie did.Emily is the Founder and Owner of Speak About Speech Pathology Clinics, and I’m so pleased to have her on the newest episode of the PPMP Podcast.She shares a bucket-full of insights and experiences in our discussion, opening up about how to develop new complimentary streams to your business, ways to grow a business, and what it was like setting up her business to the point that she felt like she could leave to have her baby.What especially stands out in this episode is Emily’s knack for organisation. For her, it’s all about reclaiming your time in order to ensure your business isn’t dictating every aspect of your life.Freedom and flexibility are what’s going to make your life as a business owner that much smoother. And while easier said than done, it’s crucial to remember that you really are the only one that can create that freedom. Ultimately, you are responsible for that in your business and in your life.Being organised as a business owner should mean you’re also scheduling time for yourself. Do you have time to live other parts of your life? Spend time outside of work with the people you love? If you’re like Emily was and looking to have a baby, is your business organised in a way that allows you to do that? For more of Emily’s advice and insights (including how you can manage your time well during COVID), have a listen to this week’s episode. See omnystudio.com/listener for privacy information.

Having a business that works even while you are away is what every business owner should strive for. Sally Mohitian the Director of Fun Lab Therapy Pty Ltd in Australia, joins us to talk about how she successfully implemented clear systems, processes and great team culture in her business from the get go and the benefits she has reaped from this.It wasn’t an easy task for her and, as she said, it has taken her quite a while to get to where she is today. But going through this and getting her business ready to function even without her present in the office has made a huge difference in her life. Find out more about what she has done and learned through this process in this episode of the PPMP Podcast.Episode highlights:The beginning of Fun Lab.The story behind their company name.Why Sally started a private practice.Her solid vision on her business before it started. Driving force behind her commitment to manage herself off the tools and to be team facing very much sooner rather than later.Her transition from clinician to business owner.Her success behind recruitment.Their process of recruitment.Their team culture.Outcomes of a long fully invested onboarding program.The impact of a new team member going into a 100-day experience to team members.Understanding the onboarding process thoroughly. Lessons Sally has learned from being a leader. Their steepest learnings in the financial side of the business.Developing and documenting systems from the start.The importance of easy to access, effective, consistent and clear policies and procedures.Thoughts on the NDIS from a business owner’s perspective.Things she anticipates to learn in the certification process of the NDIS.“Baby-proofing” the business. Their business plans for the next 12 months.Pearls of wisdom for other allied health business owners.Useful LinksFun Lab WebsiteFun Lab FacebookFun Lab InstagramSally Mohitian LinkedInNacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

What do your expectations look like when it comes to payments in the healthcare space? Is your system complicated or simplified? For many allied health businesses, dealing with health payments can mean dealing with many challenges - from patients now knowing their out-of-pocket expenses, to your team waiting weeks for payments.Here to demystify the wide world of healthcare payments is none other than Adrian Miles - GM of Strategy and Marketing at Medipass.In the latest PPMP episode, Adrian covers plenty of areas to help open up the conversation for allied health business owners to explore. We discuss the tension around getting clients to pay on the day, how cloud-based solutions will impact systems, NDIS, getting started with Medipass, and so much more.While I’m sure some of you are already onboard, I’ve no doubt that some of you are questioning whether you have the time to sign up, get started and commit to a healthcare payment digital system.How much time will it take me to rework my existing operation procedures? Will I have to train others? What if they don’t pick it up?The real question here, though, is: How much value and positive change can this shift provide my business?Odds are, getting your payment processes sorted and simplified (and not having to give them a second thought anymore) will add a mountain of value to your business. Leonardo da Vinci put it best…“Simplicity is the ultimate sophistication.”See omnystudio.com/listener for privacy information.

Living and working in remote areas can appear daunting at first, but it’s stories like Anna Drum’s that give glowing insight into what it’s really like working in a rural space in the allied health sector.As a Myotherapist and the Founding Director of Capability Health, Anna opens up on the newest episode of the PPMP podcast about working in Weipa - a small town in Queensland, Australia. She bears many hats - from Myotherapist, to business owner, to recruiter, to finance officer - and shares what a typical day looks like for her while tackling everything on her plate.Whether you work in a rural area or not, all allied health business owners can get something out of Anna’s story on the podcast. She explores how and why her team works so brilliantly, her process developing front-of-house through building the right systems, and how they maintain a sense of community.I think many of you can agree that managing time as a business owner is no easy feat - and Anna’s insights into how she does it efficiently and productively are valuable to say the least. Part of that is about knowing when to ask for help.Are you asking for enough help when you need it? It may seem obvious, but it’s easy for us to forget that when more help is around, the more we can achieve things.As Anna put so well, “Sometimes when you’ve got less time, you actually get more done.” Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

What story do your business numbers tell you? Do you know how to handle data in your business? Here to answer all your data fears on this week’s PPMP episode is Steven Whittington - Product Owner of Dataplayer.Dataplayer is quite a little secret sitting in the allied health market at the moment, and it’s a secret I’m sure many of you are keen to explore. Steven goes into detail in the episode, but a quick rundown of Dataplayer is that it integrates with your practice management software to then spring to life in visual dashboards, which then automatically generates reports and graphs. (Like music to your ears, right?) They can even get practices up and running in as little as 30 minutes.Essentially, Dataplayer is helping reduce time and fatigue allied health business owners often feel - everything becomes visual so that you can easily and quickly compare numbers. Through managing your data effectively, you can not only save time, but also suddenly have a consistent data set - something you and your leadership team can analyse and start to ask complex questions about.Listen to the full episode for more of Steven’s great insights and tips on sharing business data appropriately across your business, making informed decisions with data, and the story your business numbers tell you.Are you confident that your calculations are consistent across the board? Perhaps it’s time for a refresher when it comes to the way you’re entering data to make it more efficient, effective, and accessible.See omnystudio.com/listener for privacy information.

With the year rushing right past us, so many businesses we work with at Nacre are picking up the pace on all aspects - from management strategy, to marketing, to numbers, and leadership. They are amplifying themselves, creating amazing people and celebrating their inspired culture, focusing on their services and housing productivity. Going forward, we have absolutely got the onwards-and-upwards bug across allied health business ownership. To keep this momentum going, we’ve got a brand-new webinar for you all...and this time we’re having a conversation about retention.Retention is the new recruitment, and it’s time to take a look under that rock and dig out an effective, systemic approach for how you can bring retention-based strategies into so many aspects of your business.As you’ll hear me explain in the latest episode of the PPMP podcast, there are some important questions you need to write down right now to help get your mind ready to embrace some new-and-improved retention strategy ideas...   What will it mean to you to retain everybody that you want in your team for the next 18 months?What is your current retention rate?What is your overall business approach to retention? So, what are you waiting for? Tune in with us at the Intentional Retention webinar and also get some gems of inspiration from others that you can polish off and figure out how you’ll implement authentic and effective retention strategies within your own business.For all the information on the webinar, listen to this week’s PPMP podcast to hear me explain all the details. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Today on the PPMP Podcast, I’ve invited Lisa and Ross Archer, founding directors of Strong Mind Psychology. Their practice provides psychology services to children, adolescents, and adults across their lifespan.There are heaps of gold nuggets throughout this conversation as we talk about starting their business and growing their team despite being rurally-based. They have a strong commitment to their profession and their community which you’ll learn more about in this episode. We also touch on how the current pandemic has challenged them and given them opportunities in business.Episode highlights: The story of starting their business. Being a solopreneur for 6 years before bringing in a team. Growing their team as a rurally-based business. Finding a way to recruit people to their team. Their commitment to teaching and the program they have in place. The team benefits from having a fresh student vibe in their building. Growing their financial confidence. What they’re most proud of about their team. Things they do to promote their team values and culture. Their unwavering commitment to serving their community. Sharing gold nuggets amid the pandemic. Navigating being business and life partners at the same time. Their future plans for the next few months. Words of wisdom from Lisa and Ross. Useful Links:Strong Minds Psychology WebsiteNacre Links: Private Practice Conference 2020: Accelerating Business ProsperityWebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Allied health business practice owners sometimes have a hard time transitioning from client-facing to team facing. The experience and pivotal shift is different for everybody. For Charmaine Owen, director of Kids & Community, her realization came when she felt more challenged by thinking and more excited to see solutions rather than working face-to-face with clients. In this episode, we talk about her journey of starting her practice, unique touches she has implemented in her business, creating and leading an awesome team, and growing her business the best way she knows how.Kids and Community, a private practice in the Gold Coast. Their foundations of developing and enabling connections, play, independence and participation are the epitome of the services they offer. The business runs on a unique model with their beliefs and language in sync with the values of their practice.Episode highlights: Navigating through uncertain times and the new normal. The current team at Kids and Community. Running a person and family-centered occupation-based business. Providing accessible information to clients by not using medical terminologies in their practice. Communicating with purpose in a tech savvy way. Charmaine’s backstory on starting her private practice. Pivotal and terrifying moments in hiring team members. Transitioning to team-facing work. Enjoying her time as a business owner despite the struggles. Her experience in running her business during the pandemic. Best things they did and those they don’t ever want to repeat. Their plans for the next 12 months. Performing her roles in the business going forward. Charmaine’s 2 top tips for allied health business owners. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

To start off I’d like you to sit back and really think about this for a minute... What has made the biggest change in your journey as an allied health business owner? For Kelly Ketchell - Business Owner at Active Life Therapies - it was when she started working ON the business rather than IN it.You’ve probably heard about the whole “ON” “IN” concept before, but in this week’s new PPMP episode we’ve got a perfect example of why it’s so important. Kelly shares her own journey shifting from clinician to business owner. Listen as she opens up about why working ON the business is just so critical, what books you should be reading, and why it’s so important to know your numbers.There are so many more pearls of wisdom throughout the episode, like her NDIS predictions, the software developed by her father, and even an insight into what makes her team so brilliant at Active Life.Something that certainly stood out to me was Kelly’s commitment to recruiting to her core values - a realisation that has been a big learning curve for her.Have you refined your recruitment process? What core values do you have set in place that you look back on when hiring someone?If you’re on that path shifting from clinician to business owner, it’s interesting to sit down and take a few minutes to think about your future plans.Where do you see yourself in the next 12 months time? Even though you’ve already made a big step as it is, you and your business can continue to flourish, hence the importance of having your future plans set in place.Kelly reminds me of a hermit crab who continues needing a bigger shell to live in.So, what does your next shell look like? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Well, it’s officially that time of year when somebody needs to do something about the numbers, finances and all those good things in the business. If I had a dollar every time an allied health business owner came to me and said, “Numbers aren’t really my thing,” well...you get the rest. Sure, there are some out there who just can’t get enough of those spreadsheets and reports (and to them, we salute you). But oftentimes, many find themselves admitting that numbers aren’t their strong suit.That’s why at Nacre we want to help you out, and that’s what you’ll hear about in this week’s new podcast episode.In our ongoing commitment to be helpful and friendly, we are going to be running a webinar about all of these mythical mysterious financial topics.With this webinar - The Financial Game Plan for High Impact Profit - we want to help you start to fall in love with the numbers side of things. Better still, fall in love with them and use them.No matter if you’re in start up mode, a solopreneur, or a long-standing business, The Financial Game Plan for High Impact Profit webinar can help every business owner.It’s all about getting you set up as you start to grow (regardless of the size of your business) because we’re all constantly changing, growing and learning as we go.By getting on top of all things financial, you’ll be setting yourself up for the best possible chance at success to get the time, money, profit and joy out of your business.There is always something to learn.So come along, get your hands on some pro tips and tricks, and finally feel comfortable with profit through understanding the impact that profit will have for you, your team and your business and clients.I leave you with this to ponder over:What will having more profit mean to you what will it mean to your business your team and your clients? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Many of you already know who we are, but when was the last time you had a real good rundown on what we do at Nacre? Who do we work with? What programs we offer? And what about core business concepts - which ones do we cover?With such a flood of inquiries for our services, it seemed only fitting that this week’s PPMP podcast episode revolves around demystifying what we do and what we offer at Nacre.In this episode, I throw some light on the broad reach of businesses we work with - from startups and solopreneurs, to big-hitters with larger teams. No matter what your business identifies as, we work right across the board.You’ll also hear me breakdown our four core programs: Advantage Membership Accelerator Mastermind Amplified Mastery Program  Boardroom Program All of our clients have access to our live training events, conferences, the Business Resources Portal, and more.We know from a leadership perspective that your business will only ever be as good as you are. So, what’s it going to take to bring your best version of yourself to your business?At Nacre we embrace and worship the spirit of improvement. We don’t want all our businesses to look the same.For the full details on Nacre and everything we do and offer, listen to the episode.If you already know you want to get in touch with us, give us a buzz on 0448 316 319. (We love repeat offenders, by the way.)Let’s do some business brilliance together. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Audits, audits, audits. Back in 2018, I remember the topic of auditing getting some huge heat. What is it? How does it work? How much will it cost? Will I cry? What difference will it make?From the time it takes to prepare an audit, to having the right clearances and police checks, the subject of auditing can take its toll on some.That’s why it’s such a pleasure to have Susan Hawkins on the PPMP Podcast this week. As the Founding Director of PQplus, Susan and her team create practical and cost-effective solutions that help providers get the most from managing their NDIS compliance obligations. Essentially, it’s all about approaching audits with more confidence, and handling them with less stress. Like music to most of your ears, am I right?There is much covered in this episode with Susan, from her insights on emerging themes from businesses who have completed an NDIS audit, to how to get your team onboard with Quality Management.Susan demystifies quite a few things in the (typically) daunting world of audits, but one of the most prevalent is the difference between compliance and quality management systems. If that’s something you’ve found challenging, this episode is more than worth listening to, as Susan shines a light on the confusion.Another gold nugget you’ll discover in the episode is the importance of maintaining momentum between audits.Susan does more of her demystifying magic on this one, giving us insights into what auditors generally look for, as well as what should really be happening in between each audit.Have you thought about how you can make sure that momentum continues in readiness for the next check up? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Let’s not pretend that recruitment is a walk in the park…What’s more, trying to find recruitment guidance, tips and tricks to help you on your way can be even tougher.That’s why we created the Recruit Like A Rockstar webinar event, which delivers you fast-moving, uber-practical, and genuinely helpful recruitment strategies to take with you for ultimate success.Already know you want to register for the webinar? Click here now.You can hear all the details in the latest PPMP podcast episode, where I break down everything we’ll cover in the webinar.For now, here’s a brief list of the gold-coated tips we’ll be sharing: Taking a whole business approach - how to create a unique and compelling package Being crystal-clear on performance expectations How you can improve on recruitment strategies you may already have in place How to partner with recruiters The role of exceptional leadership in the recruitment process How you can leverage your recruitments (A.K.A. the secret sauce to recruitment) We’re also going to share some awesome success stories that you can take home after the session. (These stories are also a great form of motivation, so get pumped.)The simple truth is that hope is not a strategy for recruitment. You’re going to need a lot more. By being mindful, structured and organised, you can position your business with authority in the marketplace.Pro Tip: Joining the webinar LIVE is always best - you’ll not only get to ask any and all questions on your mind and interact in the chat box, but you’ll also get access to a high-value freebie!What approach are you taking to recruitment?Lighten the heavy recruitment load with our practical pro-tips and tricks all in a convenient, interactive platform.It’s time for you to recruit like the rockstar you are...Register your spot for the Recruit Like A Rockstar webinar now! Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

From the importance of rest to working in a COVID future, navigating the HR world can certainly feel intimidating as a business owner.It’s for that reason I’m so pleased to have Christopher Smith on the newest PPMP episode this week.Chris is the Founding Director of Happy HR – an all-in-one cloud-based HRIS and enrolment platform with support from degree qualified HR professionals.Chris and I get right into things from the get-go with a long and deep conversation surrounding the COVID vaccine. He shares his thoughts on vaccines in the allied health workspace, including the phases you should expect as we continue moving through this COVID-2021 world.Seeing as the idea of vaccines can cause stress for many, it’s important to understand that this is going to be an obligation for employees at some point. In turn, it certainly helps to have insights from HR experts like Chris.Other talking points in the episode include contractors and casuals, forgotten claw back clauses, as well as a look at organisational culture.One of the biggest questions Chris urges business owners to think about is, “What is my work culture?” If you haven’t already, it’s time to take a real thorough look at your company’s culture. What does your team think about your environment? Work-life balance? Remuneration? Development? Values?Culture is about having strategies that work for the type of business you are. It’s also about recognising that culture comes from the leader and works its way down. Culture is not a set-and-forget kind of thing. It is dynamic and ever-changing…like a garden in need of attention. Another element is about truly listening to your staff. Ask yourself questions like, “Do I value my staff? Could I be perceived as taking them for granted?”If you aren’t putting things into place to demonstrate that love and appreciation, you can lose great people.So, what are you communicating with your culture? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

“Your level of success rarely exceeds your level of personal development”One of my all-time favourite quotes, and one that so perfectly ties into this week’s new PPMP episode with Michelle Terkelsen - one of the Founders and Managing Directors of People Leaders, alongside Jan Terkelsen (who couldn’t make it this time around, but will be joining us to share even more leadership insights in a 2.0 episode in the coming weeks).From revealing what they do with their Mastermind Programs, to their experience during COVID 2020 and their observations about leadership at the time, this episode is chock-a-block with valuable leadership insights for all allied health business owners.Self-leadership is a prevalent topic in this episode. It really urges us to stop and think about whether we’re investing in ourselves enough. Because, as I always say, your business is rarely going to be better than you are.When was the last time you looked to expand your leadership toolkit? Have you stepped into your leadership power yet? Another highlight of the episode is certainly our discussion on Leadership Shadows. You’ll have to give it a listen to fully understand what I’m talking about, but a glimpse into the concept is that it’s all about lighting up those blind spots to put you back on the right path.You are in some ways metaphorically training to run a marathon in business. Just like training properly for a marathon in a way that suits your abilities, finding your leadership power is about doing those sustaining practices that are unique to you, relevant, and impactful. It’s not about what you do and don’t do, it’s about your commitment to yourself and stepping into your leadership power.I’ll leave you with this gem to think about:How are you prioritising your own leadership development? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Everyday Independence is an allied health business that supports people with disability to reach their full potential and to enjoy an everyday life. They build on what is working and create changes in areas that are not by doing OT, physio and speech pathology.In this episode of the Private Practice Made Perfect Podcast, the Everyday Independence team - Ingrid Cole, Mal Healey and Leanne Healey - share their experience on how using a social model of disability and becoming a people-centered practice has helped them improve their team, participants, and business.Episode highlights: The roles of Ingrid, Mal and Leanne in Everyday Independence. What Everyday Independence is all about. The locations where their services are offered. Growth of Everyday Independence in the last 12 months. The changes needed to deliver services to participants under the NDIS. Where they got information on progressing towards a social model of disability. Impressions and comments of therapists who have shifted from medical type practices to more contemporary and person-centered practices. What a person-centered organisation looks like. The employee value proposition of Everyday Independence. Recruitment, workforce, and development training. The good bits they love about the NDIS. Challenges they have with the NDIS. The future of the NDIS and Everyday Independence. Career pathways in their organisation. Sharing learnings through their business journey Useful LinksEveryday Independence WebsiteNacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

While there are certainly people you can hire to handle the legal aspects of business, understanding at least the basics yourself is worth its weight in gold.What do you know about negotiating commercial leases? What is Sham Contracting and how can you stay aware? Have you got your exit plan sorted?This week’s guest is a repeat offender on the PPMP Podcast, having appeared for a total of three times. It’s none other than Jeremy Streten, Lawyer and Director of SMS Legal, as well as author of a very fabulous book, The Business Legal Lifecycle.Like always, Jeremy is here to share more of his incredible insights and tips when it comes to the legal aspects of business - those within the allied health sector in particular.Understanding the legalities is absolutely crucial regardless of the size of your business. As you’ll hear throughout the episode, Jeremy continues to stress the importance of understanding your legal obligations as a business owner…inside and out.In the episode Jeremy and I chat about commercial leases, independent contractors, as well as his book and how it helps business owners understand their relationship with the law. We also discuss the forever-dreaded “W” word…otherwise known as your “in case of emergency” or “exit plan”…your will.So, it’s time to get out those pens and papers because if there was ever a time to take notes, it’s now with Jeremy’s must-have insights.At the end of the day, as long as you speak to the right people and get on top of things early, you’ll feel a whole lot more comfortable knowing you’ve got things handled. And we all know that comfort = less stress…something we all enjoy hearing (especially during these times).In the wise words of Jeremy: “Don’t be afraid to go and get the advice.”When it comes to all legal aspects of business, it’s always better to be safe than sorry. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

My guest on this week’s PPMP Podcast episode is perfect proof of why business owners should never stop learning. It was a pleasure speaking with Shae Rodgers - Certified Practising Speech Pathologist and Founding Director of Small Talk Speech Therapy in New South Wales. In the episode you’ll hear Shae discuss her many side passion projects, her visions for the next five years in terms of her business and the NDIS, as well as managing while she was on maternity leave and how podcasts have become a huge part of her life. (Get your pens out because she’s got some fantastic recommendations).Learning is what drives us through life. What drives us to want to get better at everything we do. As a leader, wanting to be better at leading is not only going to benefit yourself, but perhaps even more so your business and your team. As with every guest, Shae shares her best tips for other business owners - and you don’t want to miss out on these.Without giving it all away, one of the most prominent ones centres around getting back to the real core of things.Why are you doing this? Why did you get into this in the first place? What motivates you?These are just some questions Shae urges other business owners to ask when things start to get tough. It’s almost like re-learning or reacquainting yourself with the heart of your business and where it all started. And once you’re clear on that, you can float through and perhaps even connect with others who are in the same boat - which we all know is a great way of helping us get through even the most challenging times.As I always say, your business is only as good as you are. And what better way to grow and get your business where you want it to be than to learn as much as you can every single day? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Whether you’re already in the midst of it or thinking about getting started, navigating a “business marriage” can be one of the most rewarding experiences when running a business.But that doesn’t mean it doesn’t come with its challenges.Business partnerships are beautiful things (hence the “business marriage” term I’ve coined), and just like regular marriages, it can be difficult finding that perfect person.That’s why it’s so wonderful and encouraging to hear about success stories like that of Principle Occupational Therapist Melissa Bryan and Principal Clinical Psychologist Annabelle Griffin from Crisalida - a therapy centre in the Northern parts of Melbourne.From reminiscing on their partnership to their learnings during COVID, they open up on this week’s newest PPMP episode.While this is a great episode for anyone who co-owns a business or is thinking about it, there are also plenty of insights on leadership, staff support, and recruitment - important insights for all business owners.Melissa and Annabelle also share their wonderful words of wisdom for other business owners (not just those in business partnerships).Quite simply put, their best advice is that it’s worth it.As Annabelle shares, “It’s possibly more work than you think it’s going to be, but that doesn’t mean it’s not worth it.”You’ll hear their full tips in the episode, but one of the biggest ones that stood out was about knowing that your partner is fully committed. No one likes walking on eggshells with others, and it’s no different when it comes to business partnerships.Can you be open and honest with your business partner and vice-versa? Before going into business with them, can you trust that they will put as much time and effort in as you? These are all crucial questions to be asking as co-business owners when navigating a business marriage. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

If there’s anything we took from 2020, it’s the importance of being ready-to-go at any and all times. We’ve learned the importance of gathering information, making great decisions, and trying to fall back on that spirit of “onwards and upwards”.At Nacre Consulting, we’ve been busy-bees getting lots of good things done. (There’s even some nice surprises coming up, so keep your eyes peeled).We’ve seen a ton of new members over the summer (a special welcome to all of you) into our accelerator program. With boardrooms meeting, coaching groups thriving, and new members galore, we’ve been feeling pretty sunny at Nacre Consulting.But what’s really stuck out lately is the worry around waitlists. Who here wishes their waitlist system worked better? Managing waitlists is a whole business activity. It needs excellent management, exceptional leadership, and executed actions. As part of this week’s new PPMP podcast episode, I’m so excited to announce our upcoming web event:Taking Your Waitlists from Worried to WOW!While many business owners already know what to do in the waitlist department, our webinar is basically topping that off. Gold plating it. Adding that cherry on the waitlist cake.These are some main areas we’ll be covering in the webinar:How to profile your clients effectively and create a waitlist care plan.The power of cool communication with examples, stories, hints and tips to bring it to life.What could you be doing differently for you wait-listers? New service ideas and leveraging technology.Rethinking the way you deliver services to increase business flow.Your role as a business leader - how to create a vibrant waiting zone to add value.How are you going to manage your waitlist? Even the best waitlist plans in the world need to be executed in the most effective way. Join us on Thursday 8th of April at 7:00PM to take your waitlist from worried to WOW. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Embracing your leadership role is important in many ways in a personal sense, but what about viewing it from your team’s perspective?Is your team being held back because you haven’t fully stepped into your management leadership role?This week’s new PPMP episode asks us to question exactly that, as Hannah Dunn joins me to chat. Hannah is the Founding Director of D.O.T.S. Occupational Therapy for Children. In this episode, she takes us through her business expansion, recruitment challenges and strategies, as well as her 2021 predictions.What stands out the most, though, is her journey embracing her own management leadership role. By stepping further away from the clinical side, she’s been able to watch D.O.T.S. grow more than ever before.If you’re looking at embracing your leadership role more, but not sure where to start, this episode with Hannah is sure to incite inspiration. And if you’re not, well, everyone can learn something from her tenacity.Hannah’s story and leadership journey demonstrates the value of taking that leap and stepping out of clinical work. She shows us that once you take that time to truly focus more on your leadership role, your impact is actually amplified. You can create remarkable customer service and clinicians, who can then can disperse and spread the ripple of impact.Are you yet to take that step? What is holding you back? Have you thought about how much your team can grow and the impact you can make by stepping more into your management leadership role? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Conquering fears as a business owner is never easy, but overcoming recruitment fears in particular is something I’ve noticed many find challenging.At the end of the day, though, it’s worth questioning why it can feel so challenging.What makes recruitment difficult for you? Perhaps it’s the fear of finding the perfect person for your team. Or the fear that you might lose clients if the new team member doesn’t fit in right. Or the fear of being able to maintain the same level of service.Fear is so often sitting and bubbling at the bottom of our thoughts, so it’s important to let it rise to the surface. If you never acknowledge it, you’ll never know how to conquer it.It’s no different for Susanne Goldin, who opens up on the latest episode of the PPMP Podcast. As the Founder of Mindfulness in Movement - a clinic that offers mobile exercise physiology services across the Sunshine Coast - Susanne shares her experience overcoming recruitment fears. With so much on her plate, it’s inspiring to hear how she’s overcome fears not only about recruitment, but also about her leadership, and financial fears.In this newest episode, Susanne explores how to get comfortable with recruitment using preparation, overcoming fears surrounding transitioning her clients over to her team, as well as her pro-tips for recruitment (like the importance of an Employee Value Proposition).There are plenty of intriguing things to think about when listening to Susanne’s story, but one of the most interesting is thinking about your assumptions. Whether you’re in the process of recruiting someone, or unsure about whether to get support from others like a financial coach, are your assumptions acting as a barrier to overcoming your fears? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

What have you learned along the way as you’ve come into your own? For Sarah Teoh, Director and Certified Practicing Speech Pathologist of Look Who’s Talking, the lessons never end.It was delightful to have Sarah on the latest episode of the PPMP podcast. She walks us through her clinic’s beginnings 17 years ago (yes, pre-medicare days) up until now. A lot of it has been about stepping up to become more team facing, which is a major talking point in the episode (and a common goal for many allied health business owners). It’s no different for Sarah, who explores how her team is growing and why she feels the need to become more team facing.This ties back into the notion of learning along the way and differentiating roles. It was an opportunity for Sarah to question whether she really knew what to do. By doing that, she was able to differentiate all the hats and stop blurring the lines between roles.If you’re juggling several roles, how can you differentiate them? Are the people in your team able to develop themselves and get a real 360 degree view?I have no doubt that many of you can relate to her story. From learning the “what-not-to-do’s” to learning to recruit the right people for her team, there are so many inspiring nuggets throughout the episode.Another important part of the episode is Sarah’s reflection on her long-term goals. She strives for a day where she can shut herself off to plan the future...something many of us need but don’t often get the time to do.What is it that you need to know when thinking more long-term? Where do you want to be in the future? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Investing in yourself and managing fear present themselves in many ways when you’re a business owner. Perhaps you’ve got a few non-negotiable weeks scheduled throughout the year for recharging your batteries. Or perhaps it’s overcoming fears to set a bigger vision for your business.For Kait Cummins, Founding Director of The Play Project, it’s both.What a pleasure it was to have Kait on this week’s newest PPMP episode. She walks us through her business journey, describing what it looks like now whilst reminiscing about how she got there.From the benefits of hiring a solid admin team, to the importance of pooling learning lessons, the golden nuggets in this episode are gleaming bright as ever.There are even some tidbits for those looking, or who are already in the process of, shifting away from a hands-on position to a more directorial role. Kait describes this transition as she explores her focus areas during the process.But among all these wonderful insights, what stands out most to me is this idea of learning about investing in yourself and managing fear. Two vital concepts that so often get swept under the managerial rug, or shoved aside into the “later” pile.What are you doing to invest in yourself? To recharge those batteries? In the words of Kait, “recharging is heaven”.Through taking time for yourself, you give yourself the ability to control your mind and work through those fears and challenges that have been running through your thoughts.Are there certain fears that are holding you back from doing something you've always wanted to do in your business? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Making the shift from clinician to business owner is a massive step for anyone. For Lydelle Joseph, Director and Speech Pathologist at Connecting Dots for Kids, becoming business-facing is just one part of her incredible story. Her business journey is inspiring to hear, from battling with imposter syndrome, to trading and expanding during COVID, to seeing her leadership skills evolve more than ever before.It’s motivating hearing her journey on the latest episode of PPMP. She walks us through her first few years building the business, all the way to navigating the pandemic. You’ll also hear some amazing insights on evolving leadership skills, as well as how brand colouring can be utilised to tell your story.Listening to Lydelle brings about the perfect occasion to take a step back in time. It’s an interesting opportunity to whip out your notebook and favourite pen and reflect on your humble beginnings.What did you think it was going to be like when you were starting your business? What were your goals or values at that time?Your business journey is what makes you who you are today. It’s important to take time out of your busy year to look back on how you and your business have developed over time.If you’re in the growing pain phase of shifting from clinician to business owner, get a solid plan in place. Set certain targets for both in-office and outside of work hours so that you’re not doing a sort of double-job dilemma.What can you be doing to get more of the business activity and leader management done during daylight? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

For those who are wondering how to exit or sell your business, I bet the first thing on your mind is making sure it’s a seamless process.Less complexities = less worries.But where do you even begin? What steps are the best steps to take on this (seemingly) long and winding path?Luckily, this week’s PPMP podcast guest is here to help. Julian Whitehead, partner with Whitehead Legal, exclusively advises commercial matters in the healthcare landscape throughout Australia. From veterinarians to health entrepreneurs, Julian has been serving allied health practitioners for almost a decade.No matter if your business is a startup or a large-scale clinic, Julian’s essential tips and insights are here to make things easier. At the end of the day, it’s about recognising that you have something sellable. A sellable entity with commercial value.Julian and I dive deep into each topic and the process behind exiting or selling your business. We take you from start to finish - from succession planning, to getting ready to sell, to the many steps involved in selling.Our conversation basically demystifies the legal side of it all - something I personally appreciated when I had my practice. (Good thing my lawyer was my neighbour - quite a few helpful over-the-back-fence conversations there.)Do you have an exit plan? Have you thought about starting to build and protect assets if you’re going to sell? When it comes to learning how to exit or sell your business, there is never any harm in talking to a lawyer and getting the right advice.If you get yourself and your team ready early, there will be less complexities in the long run.So buckle up, get that notepad ready, and get set for a value-packed episode. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

What role do you think technology plays in allied healthcare? It’s pretty clear by now that many practices have embraced telehealth, but how can we keep the momentum going?Essentially, we are in the midst of a digital transformation event. The power of technology in allied health is more evident than ever before.Re-imagining healthcare is all about embracing digital health innovations in this new digital age. While there is undoubtedly a lot of value in the traditional in-person model, an augmentation or enhancement to modernize healthcare is how we will evolve.I bet you’re pretty keen to hear more, right?Fear not, for this week’s PPMP podcast has all the goodies when it comes to emerging trends in the digital health marketplace.And who better to get us excited for this digital movement than Yianni Serpanos - Founder and CEO of Coreplus and Founder and Executive Director of HealthTechX. It was an absolute pleasure speaking with Yianni. His drive to make a difference by modernizing and transforming healthcare using innovative thinking is incredibly uplifting and powerful. There are so many golden nuggets in this episode that I have no doubt you’re going to need a notebook on hand to write it all down (trust me on this one).We get deep on the topic of the power of technology in allied health, along with his thoughts on how 2020 has affected business owners, the value of SMS, and the concept of the digital health nomad. One of the biggest takeaways from this episode is a reminder that allied health service delivery is not only one-on-one and it doesn’t fit in one type of box. We are free to open our minds and take things further. And there is no better time than now with these enormous shifts that have occurred due to the pandemic.Being able to use our scarce resource of time in a more optimal way to design our lives is incredibly powerful and valuable.I mean, think about it:How can we blend real world settings with digital world settings to continue helping people with their healthcare goals? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

When faced with a great deal of challenges and hardships, how can you make the most of a difficult year? There’s no hiding that 2020 was a rough one, but what can we learn from it? I’ll admit that my toes start to curl at the mention of 2020 being a “write off”. Sure, it wasn’t the year any of us signed up for, but it was the one we got.  2020 has - and will continue to - bring incredible learnings along with the enormous suffering and difficulties we’ve witnessed. Even if things are not the same as they once were, there are still always lessons to be learned.  If you’re still struggling to find the silver lining on the 2020 cloud, then I have no doubt this week’s PPMP podcast will help. Sonja Walker, Founder and Director of Kids First Services, joins the podcast once again for an unbelievably insightful episode on making the most of a difficult year. We talk all-things 2020 including her post-COVID learnings, team progression, and self-care.  We also explore her book, School Ready, and how it’s impacted her life both professionally and personally. Listening to Sonja’s journey creating School Ready brings the question to mind:  Is there something you’ve got on the back burner that you’d love to create or publish? If something is holding you back, why? Regardless of the pandemic or not, making the most of a difficult year and supporting one another is important in all walks of life. Whether you’re still struggling with finding any positives in 2020 or just keen for some fresh perspective, this episode is a must-listen for anyone in allied health.   Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

Hello [First Name] “Life is not measured by the number of breaths we take, but by the moments that take our breath away” - Hilary Cooper One of my all-time favourite quotes, and one I’ve found rather appropriate for this week’s PPMP Podcast topic at hand: Celebrating success. After speaking to quite a few of you in the last couple of weeks, as well as scrolling through social media, I’ve noticed a trend: “Bring on 2021!” “Oh my God, let’s just get this over with because I’m checking out of 2020.” “2020...what a ride off...what a waste...what a total disaster of a year…” Of course, I’m not going to deny what a remarkably challenging year 2020 has been, but I personally could never write off an entire year. No matter how much despair and hardship a year may bring, the speed bumps along the way are what make the year more interesting.  2020 has been a year packed with reflection, opportunity, creativity, and all sorts of fascinating experiences. And that’s exactly why this week’s episode is all about learning how to celebrate your personal success, team success, and business success. Before listening, though, I urge you to take out your notepad and jot these questions down: What did you gain and learn from 2020? Where have you succeeded personally in your life? What kind of standout moments have there been with your team in 2020? How can you wind things back and check in more on business milestones? Those are just some of the questions I leave you to ponder over in the episode, but you’ll have to listen to get the full picture. Make celebration a part of your business and team rhythms. Make it meaningful, genuine, and a little anticipated as well. Looking back on 2020 doesn’t have to be all doom-and-gloom. Instead, make sure you are acknowledging the personal triumphs, team successes, and business victories you’ve had along the way. Now I want to hear from you... How will YOU celebrate your personal, team and business success?   Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

When was the last time you decided to shake things up?  Paediatric therapy professional development has been something I’ve been dedicated to for a long time, and that is exactly what you’ll hear about in this week’s brand new PPMP Podcast episode. In a nutshell, I’m gatecrashing my own podcast with a special episode dedicated to announcing some exciting news: The launch of Therapy Team Talk! We are beyond excited to announce this news, and we're also more than ready to break out the champagne (it’s always happy hour somewhere in the world, right?). Before anyone panics, though, I’d like to take a quick moment to reassure anyone who is already a member of Team Talk: Nothing is going to change for current members. You will still have total ongoing access to hours and hours of training, as well as all the resources.  With Therapy Team Talk, we are building and growing a community learning group, opening each other’s eyes to endless ideas and possibilities in the realm of professional development for paediatric therapists. I realised that I have the ability and the resources to bring together so many remarkable Australian clinicians. With Therapy Team Talk, these clinicians are able to not only participate in the learning program, but are also able to share what they know. That’s why Therapy Team Talk is a step ahead of the rest. This program takes things further by celebrating the local heroes through building a cross-discipline clinical community. What’s more, this community has a laser-focus on child development, serving children and families, and partnering with educators. After all this talk I think it’s time we walk the walk, and we can do exactly that by giving you access right now to the shiny new Therapy Team Talk website! On the Therapy Team Talk website you’ll discover: All our partners How we’re focusing on monthly clinical training with Aussie guest presenters  Focused paediatric topics The opportunity to chat, ask and discuss So, listen to the full episode for everything you need to know about the Therapy Team Talk program. Remember to get in quick because we’re having a special deal for the early birds who are keen to join.See omnystudio.com/listener for privacy information.

There are so many things that team members need to be able to do in your clinic. One of the most important is providing great customer service to clients. But did you know that it is possible for us to automate the mundane, day-to-day tasks that can take up so much time when we do it manually? Hootan Mohseni founding director of Cliniq Apps shares with us valuable information about Cliniq Apps. Cliniq Apps is an easy and effective way to free up your team to be able to do higher value tasks - from appointments, confirmations, reminders, and many more. He also tells us about the benefits of automation, how to start with Cliniq Apps, its best features and plans for the business. Episode highlights: A background on Cliniq Apps. The benefits of automating tasks in a business. Fears and feedback around automation. Starting with Cliniq Apps. The great things about the customer satisfaction survey in their system. Gauging your team’s performance through Cliniq Apps. How Cliniq Apps automates and fills people’s calendars. Hootan tells us more about the customisable app for clients that can be built within Cliniq App. The future of using personalised apps in health businesses. The power of Cliniq Apps and what it can do. Current features of Cliniq Apps and planned releases. Useful Links Cliniq Apps Website Cliniq Apps Facebook Cliniq Apps Twitter Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

There are so many things you can learn from private practice owners and in this episode of the PPMP podcast we are going to hear some pearls of wisdom and tips on running your own private practice and, eventually, opening up a second clinic. My guest Amanda Abel of the Northern Centre for Child Development shares with us her experience in operating a private practice, expanding, lessons she’s learned and so much more. Amanda combines her knowledge on behaviour modification with the attachment principles from the Circle of Security Parenting® (COS-P) training program to provide families with practical strategies that are sensitive and responsive to their child’s emotional needs. If you are a private practice owner wanting to expand your business, this is something you’ll definitely want to listen to. Episode highlights: Updates on Amanda’s business in the last 2 years. Big lessons that she has learned. Recruiting and working with her team. The reason why she built a 2nd centre. The difference between building her 1st and 2nd centre. The surprises she has gone through in her business. A look at Amanda’s typical week. Leading 2 teams across 2 sites Secrets for the retention of people. Running in-house training. The changes her leadership has gone through over the years. The best thing she did for her business. Practice management software they use and integrating it with their new website. Their social media strategy. Plans for their business in the coming years. Changes that business owners are experiencing. Words of wisdom from Amanda. Useful Links Northern Centre For Child Development Website Northern Centre For Child Development Facebook Page Northern Centre For Child Development LinkedIn Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

Websites are homes of businesses online. And as we do in our real homes, we need to also secure our online homes. It’s one thing that we sometimes forget but is very important that we put time and effort into. In this episode of the PPMP Podcast, Ingrid Moyle, the Founding Director of Heart Harmony Communications joins us to talk all about websites. This is a very interesting topic for allied health business owners as this is, more often than not, not in our zone of genius. So, we really need to be well informed about it so that we can make the right decisions for our online home and business moving forward. Episode highlights: Ingrid’s work in the website world. Examples of things that hackers do on websites. The problem of websites not being updated. Ten website unmentionables GDPR and how is it relevant to securing websites. The services they offer to allied health business owners to secure their websites. Useful Links Updating Your Wordpress Site NDIS Support Worker Agency Manual Heart Harmony Communications Website Heart Harmony Communications Facebook Heart Harmony Communications Twitter Heart Harmony Communications LinkedIn Heart Harmony Communications YouTube Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

“My team all have different [behavioural] styles for a reason. It’s a conflict if they don’t know about those different styles, but it’s power when they do.”  Such a powerful statement from this week’s PPMP Podcast guest, the ever-amazing Cate Schreck, Founding Director of Lightbulb Training Solutions (LTS). Understanding people skills in the workplace goes much further than a simple team meeting. There’s a highly effective method for assessing behavioural traits, and it’s probably not what you may think. In this episode, Cate walks us through the intricacies of DISC Profiling - a method for assessing behaviours to help improve teamwork, communication and productivity in the workplace. DISC Profiling is made up of four behaviours: Dominance, Influence, Steadiness and Compliance.  BONUS: Get your free DISC Leadership Assessment Sample here! Cate takes us through the power of profiling, its role in recruitment, how it’s useful for leaders, and much more, including her reflections on COVID. Different people embrace, cope with, and adjust to change in various ways. We all have different styles of doing things. Thus, it’s only natural for people to respond to things in the workplace in different ways. One of the (many) standouts from this episode is the use of a DISC Assessment for building on your leadership skills.  From a leader’s perspective, the first place you should start with is getting to know yourself before facing your team. Being self-aware is remarkably powerful as a leader. Understanding what your style is, helps you learn how to lead your team, as you’ll know where your strengths lie, and also where you might need to improve. Through adjusting your leadership style, you can get the best out of people in your team who might not share the same style as you. Consider this: How can you impact any of your knowledge on your team if you aren’t that familiar with your own leadership style? As I leave you with that question to ponder over, I would also like to wish you all a safe festive season and a happy and healthy New Year.See omnystudio.com/listener for privacy information.

It’s official...2020 is coming to a close. And boy oh boy, what a year it’s been. While I’m sure many of you are keen for a break, have you really thought about how you’ll prepare your business for 2021? There have undoubtedly been a ton of challenges throughout 2020. But, this year has certainly been full of opportunities and silver linings as well. Many business owners have come out of this year with strengthened teams and systems. They’ve truly magnified the impact they’ve had as business owners on their teams, which has translated to their clients. This week’s PPMP Podcast episode centres around the notion of business planning and getting your business prepared for handling the year ahead. One of my jobs as an Allied Health Business Coach is to help business owners plan the year ahead. Just because 2020 has been hectic, it’s not a reason to fall back and think, “I’ll get to it in January...I’ll do it after December...I’ll do it in the holidays…” The thing is that we all know what happens... Things don’t always get started, and if they do, they don’t always get finished. What happens if you end up back in the business crazy? Organising clients, organising your team, resources, rooms and referrals. The business-craziness creeps up on us far before we are potentially ready for it. A debrief is one of the most powerful tools for every business owner when forming their business plan for the New Year. It’s time to get thinking: What do you want to carry forward in your business in 2021?See omnystudio.com/listener for privacy information.

It’s only normal that we all feel a little fizzled out at times.  Things might start slowing down, or our energy levels just aren’t as vibrant as usual. Especially during the pandemic, it’s easy to feel like we’re losing our drive for certain things in our lives. It can leave many of us thinking: How can I continue finding the passion and drive within my business? This topic ties in perfectly with this week’s PPMP Podcast guest, Bernadette Dutton, Director and Principal Speech Pathologist at Loqui Speech Pathology. She’s also the winner of the 2019 Speech Pathologist of the Year award. Bernadette takes us through her journey growing her business, and how she blended her passion for education with her professional experience. This led to her rapidly growing business, which has now gone national. From sharing her leadership style to her journey through COVID, there are many insights to be had for all business owners from this Episode. Bernadette also discusses the importance of learning from your team, finding out their passions and goals to give them the opportunities they need to continue thriving. So, as you listen to this week’s Episode, keep this in mind: As long as you’ve got drive and passion for what you do, you’re unstoppable.See omnystudio.com/listener for privacy information.

Thinking time - are you doing enough of it?  Getting into the habit of thinking about your thinking is going to be one of the most important things you do to round out the year. And what a year it’s been. But reflective thinking isn’t reserved for just 2020. Reflective thinking is important for business owners at every point, pandemic or not. Reflective thinking is all about the habit of granting yourself time to think thoughts all the way through to the end. How many times have you had a passing thought fly by as you work, but feel too busy to think about it? We often brush it off with a, “Oh, I’ll deal with that later.” But then, most times we never do. That’s why this week’s PPMP podcast centres around this idea of reflective thinking. Getting into the habit of thinking about your thinking brings consciousness to something - a question or event that has already occurred. Essentially, you’re giving yourself permission to explore this past event further, teaching yourself and confirming what you already know. In the episode, you’ll learn exactly what reflective thinking is, its benefits, and how to find time in your day to do it. Reflective thinking brings immense value to your team and business, which you’ll find out by listening to the Episode. So, what do I leave you with? This all-important question: How can you start making reflective thinking a habit?See omnystudio.com/listener for privacy information.