Allied Health Business Brilliance

Many of you already know who we are, but when was the last time you had a real good rundown on what we do at Nacre? Who do we work with? What programs we offer? And what about core business concepts - which ones do we cover?With such a flood of inquiries for our services, it seemed only fitting that this week’s PPMP podcast episode revolves around demystifying what we do and what we offer at Nacre.In this episode, I throw some light on the broad reach of businesses we work with - from startups and solopreneurs, to big-hitters with larger teams. No matter what your business identifies as, we work right across the board.You’ll also hear me breakdown our four core programs: Advantage Membership Accelerator Mastermind Amplified Mastery Program  Boardroom Program All of our clients have access to our live training events, conferences, the Business Resources Portal, and more.We know from a leadership perspective that your business will only ever be as good as you are. So, what’s it going to take to bring your best version of yourself to your business?At Nacre we embrace and worship the spirit of improvement. We don’t want all our businesses to look the same.For the full details on Nacre and everything we do and offer, listen to the episode.If you already know you want to get in touch with us, give us a buzz on 0448 316 319. (We love repeat offenders, by the way.)Let’s do some business brilliance together. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Audits, audits, audits. Back in 2018, I remember the topic of auditing getting some huge heat. What is it? How does it work? How much will it cost? Will I cry? What difference will it make?From the time it takes to prepare an audit, to having the right clearances and police checks, the subject of auditing can take its toll on some.That’s why it’s such a pleasure to have Susan Hawkins on the PPMP Podcast this week. As the Founding Director of PQplus, Susan and her team create practical and cost-effective solutions that help providers get the most from managing their NDIS compliance obligations. Essentially, it’s all about approaching audits with more confidence, and handling them with less stress. Like music to most of your ears, am I right?There is much covered in this episode with Susan, from her insights on emerging themes from businesses who have completed an NDIS audit, to how to get your team onboard with Quality Management.Susan demystifies quite a few things in the (typically) daunting world of audits, but one of the most prevalent is the difference between compliance and quality management systems. If that’s something you’ve found challenging, this episode is more than worth listening to, as Susan shines a light on the confusion.Another gold nugget you’ll discover in the episode is the importance of maintaining momentum between audits.Susan does more of her demystifying magic on this one, giving us insights into what auditors generally look for, as well as what should really be happening in between each audit.Have you thought about how you can make sure that momentum continues in readiness for the next check up? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Let’s not pretend that recruitment is a walk in the park…What’s more, trying to find recruitment guidance, tips and tricks to help you on your way can be even tougher.That’s why we created the Recruit Like A Rockstar webinar event, which delivers you fast-moving, uber-practical, and genuinely helpful recruitment strategies to take with you for ultimate success.Already know you want to register for the webinar? Click here now.You can hear all the details in the latest PPMP podcast episode, where I break down everything we’ll cover in the webinar.For now, here’s a brief list of the gold-coated tips we’ll be sharing: Taking a whole business approach - how to create a unique and compelling package Being crystal-clear on performance expectations How you can improve on recruitment strategies you may already have in place How to partner with recruiters The role of exceptional leadership in the recruitment process How you can leverage your recruitments (A.K.A. the secret sauce to recruitment) We’re also going to share some awesome success stories that you can take home after the session. (These stories are also a great form of motivation, so get pumped.)The simple truth is that hope is not a strategy for recruitment. You’re going to need a lot more. By being mindful, structured and organised, you can position your business with authority in the marketplace.Pro Tip: Joining the webinar LIVE is always best - you’ll not only get to ask any and all questions on your mind and interact in the chat box, but you’ll also get access to a high-value freebie!What approach are you taking to recruitment?Lighten the heavy recruitment load with our practical pro-tips and tricks all in a convenient, interactive platform.It’s time for you to recruit like the rockstar you are...Register your spot for the Recruit Like A Rockstar webinar now! Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

From the importance of rest to working in a COVID future, navigating the HR world can certainly feel intimidating as a business owner.It’s for that reason I’m so pleased to have Christopher Smith on the newest PPMP episode this week.Chris is the Founding Director of Happy HR – an all-in-one cloud-based HRIS and enrolment platform with support from degree qualified HR professionals.Chris and I get right into things from the get-go with a long and deep conversation surrounding the COVID vaccine. He shares his thoughts on vaccines in the allied health workspace, including the phases you should expect as we continue moving through this COVID-2021 world.Seeing as the idea of vaccines can cause stress for many, it’s important to understand that this is going to be an obligation for employees at some point. In turn, it certainly helps to have insights from HR experts like Chris.Other talking points in the episode include contractors and casuals, forgotten claw back clauses, as well as a look at organisational culture.One of the biggest questions Chris urges business owners to think about is, “What is my work culture?” If you haven’t already, it’s time to take a real thorough look at your company’s culture. What does your team think about your environment? Work-life balance? Remuneration? Development? Values?Culture is about having strategies that work for the type of business you are. It’s also about recognising that culture comes from the leader and works its way down. Culture is not a set-and-forget kind of thing. It is dynamic and ever-changing…like a garden in need of attention. Another element is about truly listening to your staff. Ask yourself questions like, “Do I value my staff? Could I be perceived as taking them for granted?”If you aren’t putting things into place to demonstrate that love and appreciation, you can lose great people.So, what are you communicating with your culture? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

“Your level of success rarely exceeds your level of personal development”One of my all-time favourite quotes, and one that so perfectly ties into this week’s new PPMP episode with Michelle Terkelsen - one of the Founders and Managing Directors of People Leaders, alongside Jan Terkelsen (who couldn’t make it this time around, but will be joining us to share even more leadership insights in a 2.0 episode in the coming weeks).From revealing what they do with their Mastermind Programs, to their experience during COVID 2020 and their observations about leadership at the time, this episode is chock-a-block with valuable leadership insights for all allied health business owners.Self-leadership is a prevalent topic in this episode. It really urges us to stop and think about whether we’re investing in ourselves enough. Because, as I always say, your business is rarely going to be better than you are.When was the last time you looked to expand your leadership toolkit? Have you stepped into your leadership power yet? Another highlight of the episode is certainly our discussion on Leadership Shadows. You’ll have to give it a listen to fully understand what I’m talking about, but a glimpse into the concept is that it’s all about lighting up those blind spots to put you back on the right path.You are in some ways metaphorically training to run a marathon in business. Just like training properly for a marathon in a way that suits your abilities, finding your leadership power is about doing those sustaining practices that are unique to you, relevant, and impactful. It’s not about what you do and don’t do, it’s about your commitment to yourself and stepping into your leadership power.I’ll leave you with this gem to think about:How are you prioritising your own leadership development? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Everyday Independence is an allied health business that supports people with disability to reach their full potential and to enjoy an everyday life. They build on what is working and create changes in areas that are not by doing OT, physio and speech pathology.In this episode of the Private Practice Made Perfect Podcast, the Everyday Independence team - Ingrid Cole, Mal Healey and Leanne Healey - share their experience on how using a social model of disability and becoming a people-centered practice has helped them improve their team, participants, and business.Episode highlights: The roles of Ingrid, Mal and Leanne in Everyday Independence. What Everyday Independence is all about. The locations where their services are offered. Growth of Everyday Independence in the last 12 months. The changes needed to deliver services to participants under the NDIS. Where they got information on progressing towards a social model of disability. Impressions and comments of therapists who have shifted from medical type practices to more contemporary and person-centered practices. What a person-centered organisation looks like. The employee value proposition of Everyday Independence. Recruitment, workforce, and development training. The good bits they love about the NDIS. Challenges they have with the NDIS. The future of the NDIS and Everyday Independence. Career pathways in their organisation. Sharing learnings through their business journey Useful LinksEveryday Independence WebsiteNacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

While there are certainly people you can hire to handle the legal aspects of business, understanding at least the basics yourself is worth its weight in gold.What do you know about negotiating commercial leases? What is Sham Contracting and how can you stay aware? Have you got your exit plan sorted?This week’s guest is a repeat offender on the PPMP Podcast, having appeared for a total of three times. It’s none other than Jeremy Streten, Lawyer and Director of SMS Legal, as well as author of a very fabulous book, The Business Legal Lifecycle.Like always, Jeremy is here to share more of his incredible insights and tips when it comes to the legal aspects of business - those within the allied health sector in particular.Understanding the legalities is absolutely crucial regardless of the size of your business. As you’ll hear throughout the episode, Jeremy continues to stress the importance of understanding your legal obligations as a business owner…inside and out.In the episode Jeremy and I chat about commercial leases, independent contractors, as well as his book and how it helps business owners understand their relationship with the law. We also discuss the forever-dreaded “W” word…otherwise known as your “in case of emergency” or “exit plan”…your will.So, it’s time to get out those pens and papers because if there was ever a time to take notes, it’s now with Jeremy’s must-have insights.At the end of the day, as long as you speak to the right people and get on top of things early, you’ll feel a whole lot more comfortable knowing you’ve got things handled. And we all know that comfort = less stress…something we all enjoy hearing (especially during these times).In the wise words of Jeremy: “Don’t be afraid to go and get the advice.”When it comes to all legal aspects of business, it’s always better to be safe than sorry. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

My guest on this week’s PPMP Podcast episode is perfect proof of why business owners should never stop learning. It was a pleasure speaking with Shae Rodgers - Certified Practising Speech Pathologist and Founding Director of Small Talk Speech Therapy in New South Wales. In the episode you’ll hear Shae discuss her many side passion projects, her visions for the next five years in terms of her business and the NDIS, as well as managing while she was on maternity leave and how podcasts have become a huge part of her life. (Get your pens out because she’s got some fantastic recommendations).Learning is what drives us through life. What drives us to want to get better at everything we do. As a leader, wanting to be better at leading is not only going to benefit yourself, but perhaps even more so your business and your team. As with every guest, Shae shares her best tips for other business owners - and you don’t want to miss out on these.Without giving it all away, one of the most prominent ones centres around getting back to the real core of things.Why are you doing this? Why did you get into this in the first place? What motivates you?These are just some questions Shae urges other business owners to ask when things start to get tough. It’s almost like re-learning or reacquainting yourself with the heart of your business and where it all started. And once you’re clear on that, you can float through and perhaps even connect with others who are in the same boat - which we all know is a great way of helping us get through even the most challenging times.As I always say, your business is only as good as you are. And what better way to grow and get your business where you want it to be than to learn as much as you can every single day? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Whether you’re already in the midst of it or thinking about getting started, navigating a “business marriage” can be one of the most rewarding experiences when running a business.But that doesn’t mean it doesn’t come with its challenges.Business partnerships are beautiful things (hence the “business marriage” term I’ve coined), and just like regular marriages, it can be difficult finding that perfect person.That’s why it’s so wonderful and encouraging to hear about success stories like that of Principle Occupational Therapist Melissa Bryan and Principal Clinical Psychologist Annabelle Griffin from Crisalida - a therapy centre in the Northern parts of Melbourne.From reminiscing on their partnership to their learnings during COVID, they open up on this week’s newest PPMP episode.While this is a great episode for anyone who co-owns a business or is thinking about it, there are also plenty of insights on leadership, staff support, and recruitment - important insights for all business owners.Melissa and Annabelle also share their wonderful words of wisdom for other business owners (not just those in business partnerships).Quite simply put, their best advice is that it’s worth it.As Annabelle shares, “It’s possibly more work than you think it’s going to be, but that doesn’t mean it’s not worth it.”You’ll hear their full tips in the episode, but one of the biggest ones that stood out was about knowing that your partner is fully committed. No one likes walking on eggshells with others, and it’s no different when it comes to business partnerships.Can you be open and honest with your business partner and vice-versa? Before going into business with them, can you trust that they will put as much time and effort in as you? These are all crucial questions to be asking as co-business owners when navigating a business marriage. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

If there’s anything we took from 2020, it’s the importance of being ready-to-go at any and all times. We’ve learned the importance of gathering information, making great decisions, and trying to fall back on that spirit of “onwards and upwards”.At Nacre Consulting, we’ve been busy-bees getting lots of good things done. (There’s even some nice surprises coming up, so keep your eyes peeled).We’ve seen a ton of new members over the summer (a special welcome to all of you) into our accelerator program. With boardrooms meeting, coaching groups thriving, and new members galore, we’ve been feeling pretty sunny at Nacre Consulting.But what’s really stuck out lately is the worry around waitlists. Who here wishes their waitlist system worked better? Managing waitlists is a whole business activity. It needs excellent management, exceptional leadership, and executed actions. As part of this week’s new PPMP podcast episode, I’m so excited to announce our upcoming web event:Taking Your Waitlists from Worried to WOW!While many business owners already know what to do in the waitlist department, our webinar is basically topping that off. Gold plating it. Adding that cherry on the waitlist cake.These are some main areas we’ll be covering in the webinar:How to profile your clients effectively and create a waitlist care plan.The power of cool communication with examples, stories, hints and tips to bring it to life.What could you be doing differently for you wait-listers? New service ideas and leveraging technology.Rethinking the way you deliver services to increase business flow.Your role as a business leader - how to create a vibrant waiting zone to add value.How are you going to manage your waitlist? Even the best waitlist plans in the world need to be executed in the most effective way. Join us on Thursday 8th of April at 7:00PM to take your waitlist from worried to WOW. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Embracing your leadership role is important in many ways in a personal sense, but what about viewing it from your team’s perspective?Is your team being held back because you haven’t fully stepped into your management leadership role?This week’s new PPMP episode asks us to question exactly that, as Hannah Dunn joins me to chat. Hannah is the Founding Director of D.O.T.S. Occupational Therapy for Children. In this episode, she takes us through her business expansion, recruitment challenges and strategies, as well as her 2021 predictions.What stands out the most, though, is her journey embracing her own management leadership role. By stepping further away from the clinical side, she’s been able to watch D.O.T.S. grow more than ever before.If you’re looking at embracing your leadership role more, but not sure where to start, this episode with Hannah is sure to incite inspiration. And if you’re not, well, everyone can learn something from her tenacity.Hannah’s story and leadership journey demonstrates the value of taking that leap and stepping out of clinical work. She shows us that once you take that time to truly focus more on your leadership role, your impact is actually amplified. You can create remarkable customer service and clinicians, who can then can disperse and spread the ripple of impact.Are you yet to take that step? What is holding you back? Have you thought about how much your team can grow and the impact you can make by stepping more into your management leadership role? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Conquering fears as a business owner is never easy, but overcoming recruitment fears in particular is something I’ve noticed many find challenging.At the end of the day, though, it’s worth questioning why it can feel so challenging.What makes recruitment difficult for you? Perhaps it’s the fear of finding the perfect person for your team. Or the fear that you might lose clients if the new team member doesn’t fit in right. Or the fear of being able to maintain the same level of service.Fear is so often sitting and bubbling at the bottom of our thoughts, so it’s important to let it rise to the surface. If you never acknowledge it, you’ll never know how to conquer it.It’s no different for Susanne Goldin, who opens up on the latest episode of the PPMP Podcast. As the Founder of Mindfulness in Movement - a clinic that offers mobile exercise physiology services across the Sunshine Coast - Susanne shares her experience overcoming recruitment fears. With so much on her plate, it’s inspiring to hear how she’s overcome fears not only about recruitment, but also about her leadership, and financial fears.In this newest episode, Susanne explores how to get comfortable with recruitment using preparation, overcoming fears surrounding transitioning her clients over to her team, as well as her pro-tips for recruitment (like the importance of an Employee Value Proposition).There are plenty of intriguing things to think about when listening to Susanne’s story, but one of the most interesting is thinking about your assumptions. Whether you’re in the process of recruiting someone, or unsure about whether to get support from others like a financial coach, are your assumptions acting as a barrier to overcoming your fears? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

What have you learned along the way as you’ve come into your own? For Sarah Teoh, Director and Certified Practicing Speech Pathologist of Look Who’s Talking, the lessons never end.It was delightful to have Sarah on the latest episode of the PPMP podcast. She walks us through her clinic’s beginnings 17 years ago (yes, pre-medicare days) up until now. A lot of it has been about stepping up to become more team facing, which is a major talking point in the episode (and a common goal for many allied health business owners). It’s no different for Sarah, who explores how her team is growing and why she feels the need to become more team facing.This ties back into the notion of learning along the way and differentiating roles. It was an opportunity for Sarah to question whether she really knew what to do. By doing that, she was able to differentiate all the hats and stop blurring the lines between roles.If you’re juggling several roles, how can you differentiate them? Are the people in your team able to develop themselves and get a real 360 degree view?I have no doubt that many of you can relate to her story. From learning the “what-not-to-do’s” to learning to recruit the right people for her team, there are so many inspiring nuggets throughout the episode.Another important part of the episode is Sarah’s reflection on her long-term goals. She strives for a day where she can shut herself off to plan the future...something many of us need but don’t often get the time to do.What is it that you need to know when thinking more long-term? Where do you want to be in the future? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Investing in yourself and managing fear present themselves in many ways when you’re a business owner. Perhaps you’ve got a few non-negotiable weeks scheduled throughout the year for recharging your batteries. Or perhaps it’s overcoming fears to set a bigger vision for your business.For Kait Cummins, Founding Director of The Play Project, it’s both.What a pleasure it was to have Kait on this week’s newest PPMP episode. She walks us through her business journey, describing what it looks like now whilst reminiscing about how she got there.From the benefits of hiring a solid admin team, to the importance of pooling learning lessons, the golden nuggets in this episode are gleaming bright as ever.There are even some tidbits for those looking, or who are already in the process of, shifting away from a hands-on position to a more directorial role. Kait describes this transition as she explores her focus areas during the process.But among all these wonderful insights, what stands out most to me is this idea of learning about investing in yourself and managing fear. Two vital concepts that so often get swept under the managerial rug, or shoved aside into the “later” pile.What are you doing to invest in yourself? To recharge those batteries? In the words of Kait, “recharging is heaven”.Through taking time for yourself, you give yourself the ability to control your mind and work through those fears and challenges that have been running through your thoughts.Are there certain fears that are holding you back from doing something you've always wanted to do in your business? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

Making the shift from clinician to business owner is a massive step for anyone. For Lydelle Joseph, Director and Speech Pathologist at Connecting Dots for Kids, becoming business-facing is just one part of her incredible story. Her business journey is inspiring to hear, from battling with imposter syndrome, to trading and expanding during COVID, to seeing her leadership skills evolve more than ever before.It’s motivating hearing her journey on the latest episode of PPMP. She walks us through her first few years building the business, all the way to navigating the pandemic. You’ll also hear some amazing insights on evolving leadership skills, as well as how brand colouring can be utilised to tell your story.Listening to Lydelle brings about the perfect occasion to take a step back in time. It’s an interesting opportunity to whip out your notebook and favourite pen and reflect on your humble beginnings.What did you think it was going to be like when you were starting your business? What were your goals or values at that time?Your business journey is what makes you who you are today. It’s important to take time out of your busy year to look back on how you and your business have developed over time.If you’re in the growing pain phase of shifting from clinician to business owner, get a solid plan in place. Set certain targets for both in-office and outside of work hours so that you’re not doing a sort of double-job dilemma.What can you be doing to get more of the business activity and leader management done during daylight? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

For those who are wondering how to exit or sell your business, I bet the first thing on your mind is making sure it’s a seamless process.Less complexities = less worries.But where do you even begin? What steps are the best steps to take on this (seemingly) long and winding path?Luckily, this week’s PPMP podcast guest is here to help. Julian Whitehead, partner with Whitehead Legal, exclusively advises commercial matters in the healthcare landscape throughout Australia. From veterinarians to health entrepreneurs, Julian has been serving allied health practitioners for almost a decade.No matter if your business is a startup or a large-scale clinic, Julian’s essential tips and insights are here to make things easier. At the end of the day, it’s about recognising that you have something sellable. A sellable entity with commercial value.Julian and I dive deep into each topic and the process behind exiting or selling your business. We take you from start to finish - from succession planning, to getting ready to sell, to the many steps involved in selling.Our conversation basically demystifies the legal side of it all - something I personally appreciated when I had my practice. (Good thing my lawyer was my neighbour - quite a few helpful over-the-back-fence conversations there.)Do you have an exit plan? Have you thought about starting to build and protect assets if you’re going to sell? When it comes to learning how to exit or sell your business, there is never any harm in talking to a lawyer and getting the right advice.If you get yourself and your team ready early, there will be less complexities in the long run.So buckle up, get that notepad ready, and get set for a value-packed episode. Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

What role do you think technology plays in allied healthcare? It’s pretty clear by now that many practices have embraced telehealth, but how can we keep the momentum going?Essentially, we are in the midst of a digital transformation event. The power of technology in allied health is more evident than ever before.Re-imagining healthcare is all about embracing digital health innovations in this new digital age. While there is undoubtedly a lot of value in the traditional in-person model, an augmentation or enhancement to modernize healthcare is how we will evolve.I bet you’re pretty keen to hear more, right?Fear not, for this week’s PPMP podcast has all the goodies when it comes to emerging trends in the digital health marketplace.And who better to get us excited for this digital movement than Yianni Serpanos - Founder and CEO of Coreplus and Founder and Executive Director of HealthTechX. It was an absolute pleasure speaking with Yianni. His drive to make a difference by modernizing and transforming healthcare using innovative thinking is incredibly uplifting and powerful. There are so many golden nuggets in this episode that I have no doubt you’re going to need a notebook on hand to write it all down (trust me on this one).We get deep on the topic of the power of technology in allied health, along with his thoughts on how 2020 has affected business owners, the value of SMS, and the concept of the digital health nomad. One of the biggest takeaways from this episode is a reminder that allied health service delivery is not only one-on-one and it doesn’t fit in one type of box. We are free to open our minds and take things further. And there is no better time than now with these enormous shifts that have occurred due to the pandemic.Being able to use our scarce resource of time in a more optimal way to design our lives is incredibly powerful and valuable.I mean, think about it:How can we blend real world settings with digital world settings to continue helping people with their healthcare goals? Nacre Links: WebsiteLinkedInTwitterFacebookInstagramPinterestSee omnystudio.com/listener for privacy information.

When faced with a great deal of challenges and hardships, how can you make the most of a difficult year? There’s no hiding that 2020 was a rough one, but what can we learn from it? I’ll admit that my toes start to curl at the mention of 2020 being a “write off”. Sure, it wasn’t the year any of us signed up for, but it was the one we got.  2020 has - and will continue to - bring incredible learnings along with the enormous suffering and difficulties we’ve witnessed. Even if things are not the same as they once were, there are still always lessons to be learned.  If you’re still struggling to find the silver lining on the 2020 cloud, then I have no doubt this week’s PPMP podcast will help. Sonja Walker, Founder and Director of Kids First Services, joins the podcast once again for an unbelievably insightful episode on making the most of a difficult year. We talk all-things 2020 including her post-COVID learnings, team progression, and self-care.  We also explore her book, School Ready, and how it’s impacted her life both professionally and personally. Listening to Sonja’s journey creating School Ready brings the question to mind:  Is there something you’ve got on the back burner that you’d love to create or publish? If something is holding you back, why? Regardless of the pandemic or not, making the most of a difficult year and supporting one another is important in all walks of life. Whether you’re still struggling with finding any positives in 2020 or just keen for some fresh perspective, this episode is a must-listen for anyone in allied health.   Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

Hello [First Name] “Life is not measured by the number of breaths we take, but by the moments that take our breath away” - Hilary Cooper One of my all-time favourite quotes, and one I’ve found rather appropriate for this week’s PPMP Podcast topic at hand: Celebrating success. After speaking to quite a few of you in the last couple of weeks, as well as scrolling through social media, I’ve noticed a trend: “Bring on 2021!” “Oh my God, let’s just get this over with because I’m checking out of 2020.” “2020...what a ride off...what a waste...what a total disaster of a year…” Of course, I’m not going to deny what a remarkably challenging year 2020 has been, but I personally could never write off an entire year. No matter how much despair and hardship a year may bring, the speed bumps along the way are what make the year more interesting.  2020 has been a year packed with reflection, opportunity, creativity, and all sorts of fascinating experiences. And that’s exactly why this week’s episode is all about learning how to celebrate your personal success, team success, and business success. Before listening, though, I urge you to take out your notepad and jot these questions down: What did you gain and learn from 2020? Where have you succeeded personally in your life? What kind of standout moments have there been with your team in 2020? How can you wind things back and check in more on business milestones? Those are just some of the questions I leave you to ponder over in the episode, but you’ll have to listen to get the full picture. Make celebration a part of your business and team rhythms. Make it meaningful, genuine, and a little anticipated as well. Looking back on 2020 doesn’t have to be all doom-and-gloom. Instead, make sure you are acknowledging the personal triumphs, team successes, and business victories you’ve had along the way. Now I want to hear from you... How will YOU celebrate your personal, team and business success?   Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

When was the last time you decided to shake things up?  Paediatric therapy professional development has been something I’ve been dedicated to for a long time, and that is exactly what you’ll hear about in this week’s brand new PPMP Podcast episode. In a nutshell, I’m gatecrashing my own podcast with a special episode dedicated to announcing some exciting news: The launch of Therapy Team Talk! We are beyond excited to announce this news, and we're also more than ready to break out the champagne (it’s always happy hour somewhere in the world, right?). Before anyone panics, though, I’d like to take a quick moment to reassure anyone who is already a member of Team Talk: Nothing is going to change for current members. You will still have total ongoing access to hours and hours of training, as well as all the resources.  With Therapy Team Talk, we are building and growing a community learning group, opening each other’s eyes to endless ideas and possibilities in the realm of professional development for paediatric therapists. I realised that I have the ability and the resources to bring together so many remarkable Australian clinicians. With Therapy Team Talk, these clinicians are able to not only participate in the learning program, but are also able to share what they know. That’s why Therapy Team Talk is a step ahead of the rest. This program takes things further by celebrating the local heroes through building a cross-discipline clinical community. What’s more, this community has a laser-focus on child development, serving children and families, and partnering with educators. After all this talk I think it’s time we walk the walk, and we can do exactly that by giving you access right now to the shiny new Therapy Team Talk website! On the Therapy Team Talk website you’ll discover: All our partners How we’re focusing on monthly clinical training with Aussie guest presenters  Focused paediatric topics The opportunity to chat, ask and discuss So, listen to the full episode for everything you need to know about the Therapy Team Talk program. Remember to get in quick because we’re having a special deal for the early birds who are keen to join.See omnystudio.com/listener for privacy information.

There are so many things that team members need to be able to do in your clinic. One of the most important is providing great customer service to clients. But did you know that it is possible for us to automate the mundane, day-to-day tasks that can take up so much time when we do it manually? Hootan Mohseni founding director of Cliniq Apps shares with us valuable information about Cliniq Apps. Cliniq Apps is an easy and effective way to free up your team to be able to do higher value tasks - from appointments, confirmations, reminders, and many more. He also tells us about the benefits of automation, how to start with Cliniq Apps, its best features and plans for the business. Episode highlights: A background on Cliniq Apps. The benefits of automating tasks in a business. Fears and feedback around automation. Starting with Cliniq Apps. The great things about the customer satisfaction survey in their system. Gauging your team’s performance through Cliniq Apps. How Cliniq Apps automates and fills people’s calendars. Hootan tells us more about the customisable app for clients that can be built within Cliniq App. The future of using personalised apps in health businesses. The power of Cliniq Apps and what it can do. Current features of Cliniq Apps and planned releases. Useful Links Cliniq Apps Website Cliniq Apps Facebook Cliniq Apps Twitter Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

There are so many things you can learn from private practice owners and in this episode of the PPMP podcast we are going to hear some pearls of wisdom and tips on running your own private practice and, eventually, opening up a second clinic. My guest Amanda Abel of the Northern Centre for Child Development shares with us her experience in operating a private practice, expanding, lessons she’s learned and so much more. Amanda combines her knowledge on behaviour modification with the attachment principles from the Circle of Security Parenting® (COS-P) training program to provide families with practical strategies that are sensitive and responsive to their child’s emotional needs. If you are a private practice owner wanting to expand your business, this is something you’ll definitely want to listen to. Episode highlights: Updates on Amanda’s business in the last 2 years. Big lessons that she has learned. Recruiting and working with her team. The reason why she built a 2nd centre. The difference between building her 1st and 2nd centre. The surprises she has gone through in her business. A look at Amanda’s typical week. Leading 2 teams across 2 sites Secrets for the retention of people. Running in-house training. The changes her leadership has gone through over the years. The best thing she did for her business. Practice management software they use and integrating it with their new website. Their social media strategy. Plans for their business in the coming years. Changes that business owners are experiencing. Words of wisdom from Amanda. Useful Links Northern Centre For Child Development Website Northern Centre For Child Development Facebook Page Northern Centre For Child Development LinkedIn Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

Websites are homes of businesses online. And as we do in our real homes, we need to also secure our online homes. It’s one thing that we sometimes forget but is very important that we put time and effort into. In this episode of the PPMP Podcast, Ingrid Moyle, the Founding Director of Heart Harmony Communications joins us to talk all about websites. This is a very interesting topic for allied health business owners as this is, more often than not, not in our zone of genius. So, we really need to be well informed about it so that we can make the right decisions for our online home and business moving forward. Episode highlights: Ingrid’s work in the website world. Examples of things that hackers do on websites. The problem of websites not being updated. Ten website unmentionables GDPR and how is it relevant to securing websites. The services they offer to allied health business owners to secure their websites. Useful Links Updating Your Wordpress Site NDIS Support Worker Agency Manual Heart Harmony Communications Website Heart Harmony Communications Facebook Heart Harmony Communications Twitter Heart Harmony Communications LinkedIn Heart Harmony Communications YouTube Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

“My team all have different [behavioural] styles for a reason. It’s a conflict if they don’t know about those different styles, but it’s power when they do.”  Such a powerful statement from this week’s PPMP Podcast guest, the ever-amazing Cate Schreck, Founding Director of Lightbulb Training Solutions (LTS). Understanding people skills in the workplace goes much further than a simple team meeting. There’s a highly effective method for assessing behavioural traits, and it’s probably not what you may think. In this episode, Cate walks us through the intricacies of DISC Profiling - a method for assessing behaviours to help improve teamwork, communication and productivity in the workplace. DISC Profiling is made up of four behaviours: Dominance, Influence, Steadiness and Compliance.  BONUS: Get your free DISC Leadership Assessment Sample here! Cate takes us through the power of profiling, its role in recruitment, how it’s useful for leaders, and much more, including her reflections on COVID. Different people embrace, cope with, and adjust to change in various ways. We all have different styles of doing things. Thus, it’s only natural for people to respond to things in the workplace in different ways. One of the (many) standouts from this episode is the use of a DISC Assessment for building on your leadership skills.  From a leader’s perspective, the first place you should start with is getting to know yourself before facing your team. Being self-aware is remarkably powerful as a leader. Understanding what your style is, helps you learn how to lead your team, as you’ll know where your strengths lie, and also where you might need to improve. Through adjusting your leadership style, you can get the best out of people in your team who might not share the same style as you. Consider this: How can you impact any of your knowledge on your team if you aren’t that familiar with your own leadership style? As I leave you with that question to ponder over, I would also like to wish you all a safe festive season and a happy and healthy New Year.See omnystudio.com/listener for privacy information.

It’s official...2020 is coming to a close. And boy oh boy, what a year it’s been. While I’m sure many of you are keen for a break, have you really thought about how you’ll prepare your business for 2021? There have undoubtedly been a ton of challenges throughout 2020. But, this year has certainly been full of opportunities and silver linings as well. Many business owners have come out of this year with strengthened teams and systems. They’ve truly magnified the impact they’ve had as business owners on their teams, which has translated to their clients. This week’s PPMP Podcast episode centres around the notion of business planning and getting your business prepared for handling the year ahead. One of my jobs as an Allied Health Business Coach is to help business owners plan the year ahead. Just because 2020 has been hectic, it’s not a reason to fall back and think, “I’ll get to it in January...I’ll do it after December...I’ll do it in the holidays…” The thing is that we all know what happens... Things don’t always get started, and if they do, they don’t always get finished. What happens if you end up back in the business crazy? Organising clients, organising your team, resources, rooms and referrals. The business-craziness creeps up on us far before we are potentially ready for it. A debrief is one of the most powerful tools for every business owner when forming their business plan for the New Year. It’s time to get thinking: What do you want to carry forward in your business in 2021?See omnystudio.com/listener for privacy information.

It’s only normal that we all feel a little fizzled out at times.  Things might start slowing down, or our energy levels just aren’t as vibrant as usual. Especially during the pandemic, it’s easy to feel like we’re losing our drive for certain things in our lives. It can leave many of us thinking: How can I continue finding the passion and drive within my business? This topic ties in perfectly with this week’s PPMP Podcast guest, Bernadette Dutton, Director and Principal Speech Pathologist at Loqui Speech Pathology. She’s also the winner of the 2019 Speech Pathologist of the Year award. Bernadette takes us through her journey growing her business, and how she blended her passion for education with her professional experience. This led to her rapidly growing business, which has now gone national. From sharing her leadership style to her journey through COVID, there are many insights to be had for all business owners from this Episode. Bernadette also discusses the importance of learning from your team, finding out their passions and goals to give them the opportunities they need to continue thriving. So, as you listen to this week’s Episode, keep this in mind: As long as you’ve got drive and passion for what you do, you’re unstoppable.See omnystudio.com/listener for privacy information.

Thinking time - are you doing enough of it?  Getting into the habit of thinking about your thinking is going to be one of the most important things you do to round out the year. And what a year it’s been. But reflective thinking isn’t reserved for just 2020. Reflective thinking is important for business owners at every point, pandemic or not. Reflective thinking is all about the habit of granting yourself time to think thoughts all the way through to the end. How many times have you had a passing thought fly by as you work, but feel too busy to think about it? We often brush it off with a, “Oh, I’ll deal with that later.” But then, most times we never do. That’s why this week’s PPMP podcast centres around this idea of reflective thinking. Getting into the habit of thinking about your thinking brings consciousness to something - a question or event that has already occurred. Essentially, you’re giving yourself permission to explore this past event further, teaching yourself and confirming what you already know. In the episode, you’ll learn exactly what reflective thinking is, its benefits, and how to find time in your day to do it. Reflective thinking brings immense value to your team and business, which you’ll find out by listening to the Episode. So, what do I leave you with? This all-important question: How can you start making reflective thinking a habit?See omnystudio.com/listener for privacy information.

Ever related to the term “imposter syndrome”?  Is the term “fake it ‘til you make it” really something we should live by? How can a business become even busier than before the pandemic hit? In this week’s brand new PPMP Podcast episode we’re answering all these questions and more with Madeleine Buchner: Founder and CEO of Little Dreamers, Australia’s leading Young Carer organisation working with young people who provide unpaid care for a family member with a serious illness. At just 27 years old, Maddy has 40 staff across three states in Australia and a growth rate at Little Dreamers of 155%. Among many things, Maddy’s story and the journey of Little Dreamers is truly a testament to the power of communities coming together within the allied health sector.  Not only does she reveal the ins-and-outs of how Little Dreamers works, but she gives some wonderful insights on her leadership style and learning moments as a young CEO. From crying in front of your team to spilling food down your top on a morning Zoom meeting, Maddy gives us some raw insights on the power of vulnerability as a leader. Leadership is messy. It’s confronting, glorious, and surprising. You can grow with it, you can grow around it, and it’s a day-by-day adventure.  One of the biggest points that stands out in this episode is the experience of growing pains during rapid business growth. As a self-proclaimed control freak, Maddy struggled to trust others with certain elements of the business as it began to flourish. It begs the question: Are there certain areas in your business that other people could be taking off your hands? What areas of your business have you been neglecting because you’re focusing on a task that could be done more efficiently by someone else?See omnystudio.com/listener for privacy information.

As this crazy year rounds itself up, it’s time to start looking at strategies for effective team retention in your business.  Well, I’m sure there are plenty of things you’re looking forward to doing to finish off 2020. But why should Intentional Retention be at the top of your list? It's become pretty clear that team retention is a hot topic after speaking to many allied health business owners over the past several months. I’ve been hearing a lot about unsettled teams and things becoming a little unglued.  “What can I do to keep them onboard?” “What am I doing wrong?” If you’ve found yourself struggling with finding powerful strategies for effective team retention, then this week’s episode of the PPMP Podcast is here to help. I dive into all-things team retention, including the common trends and problems I’ve noticed when speaking to many other team leaders. Team retention is about looking at things in a strategic and intentional manner as well, rather than just in a hopeful kind of way. And that’s exactly where the term “Intentional Retention” comes into play in this week’s episode. Intentional Retention means that you are striving towards retention in a purposeful and strategic way. Get rid of the “I hope they like me” talk and the “fingers-crossed” attitude. Instead, think about what it’s going to take for your retention strategy to shift from hopeful to know-ful (there’s a brand-new word you can add to your business dictionary). Let’s get thinking: What can you be doing sooner rather than later to retain the people in your team?See omnystudio.com/listener for privacy information.

Challenging yourself and taking risks in business may seem like a foreign concept. It’s a scary thought, one that we aren’t accustomed to since taking the easy road is...well...easy. But is “easy” allowing you to achieve the outcomes you want and need as a business owner? Stories like Holly Puckering’s are what many of us need in a time like this. COVID-19 has stripped away our plans, shifted the way we deliver services, and changed life as we know it in general. Holly is the Director of Mouth Works Therapy Centre in Tasmania. Her business has grown exponentially in the past two years, a lot of that even during the pandemic. Through taking some risks and challenging herself, Mouth Works has expanded both physically and financially.  With so many of us struggling through these times, it’s motivating to hear Holly’s journey. From her practice’s agility to adapt to COVID, to reimagining clinical pathways to clients, Holly tells-all in the latest PPMP Podcast episode. Take risks and do it knowing your own reservations...knowing why you’re feeling those reservations. Now, I’m sure many of you are flooded with the thought of COVID when it comes to even so much as thinking about challenging yourselves and taking risks. “Isn’t COVID unpredictable enough as it is?” But that’s exactly why Holly’s story is so inspiring. In her own words: “Even if we’re not getting it right, we are rising to the challenge.” Holly asks us to challenge yourself on the reasons why you’re putting things on hold.  What core values are you holding onto that are stopping you from really pushing what you’re doing into new domains?See omnystudio.com/listener for privacy information.

This week’s focus is on the power of honest conversations and self-care in business. Those are truly two of the most powerful, impactful things you can do right now to further your life both professionally and personally. As business owners, many of us forget the other side of it all. There are many pieces to the puzzle, and taking care of ourselves makes up a big chunk of those pieces. I’m joined by Cate Schreck, Co-Founder and Managing Director of Lightbulb Training Solutions. Our conversation is really...well...a good old-fashioned conversation! This episode feels like you’re right in the room with us (or rooms since we’re chatting over Zoom, of course), so feel free to get comfy and have a laugh with us. We talk all-things online shopping, Netflix recommendations, COVID fatigue, self-care routines, staycation ideas, and, of course, my famous Frog Coffin Pancakes (you’ll have to listen to the episode for the recipe). Naturally, though, there are some glowing business gems scattered throughout this episode - one of them being to know when it’s time to recharge those business batteries. So, take a little time to relax and sit back - and I’m talking about relaxing both your body and your mind.  When was the last time you had a real good chat with someone? No planning, no scheduling, no dot-points, no expectations. Just a good ol’ honest chat.   Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

I’m a firm believer that a clean space translates to a clear mind.  When was the last time you had some “thinking time”? I’m talking about real thinking time, where you can sit down with a calm, clear mind and reflect on many working parts within your business. Offload all the heaviness you’ve been carrying. Give your brain time to recalibrate.  It truly begs the question: Are you segmenting your time effectively?    During my recent conversation on the PPMP Podcast with Evett Lattouf, we started off with acknowledging the importance of all those good things - cleansing your environment, getting some fresh air flowing your mind, and stopping to reflect what’s really going on. That’s just the start of it all, though, because our conversation takes a real deep dive into transforming leadership and ownership across many topics.  From learning about how to navigate a husband and wife business team, to controlling your time, to the positives of COVID-19, we cover stacks of must-have tips and insights for every business owner. As the Director and Senior Speech Pathologist at Speech in Focus, Speech Pathology Services, Evett takes us through a journey of operating a small business - something I’m sure many of you can relate to.  Evett’s story can be a big eye-opener for many business owners out there who perhaps feel as though their leadership skills and sense of ownership need a little TLC. Her words of wisdom are encouraging to say the least. So, here are a few parting questions I leave you to ponder over throughout the rest of the week: Have you set clear expectations? What are your plans for the next 12 months? How are your leadership skills impacting your team and business?See omnystudio.com/listener for privacy information.

When was the last time you had a think about your summer programs? Summer revenue? Business during summer in general? Summer business activity is something you really need to start thinking about in September, and now that it’s October, what better time to get started?    There seems to be a lot of resignation about summer. Business owners appear to experience a combination of low expectations, a lack of planning, and patchy motivation all round. Why is it that our energy is so depleted by the end of the year that we are so desperate for a break? What will it take for business owners to pace through the year to avoid a massive crash by the end? It’s time to shift your expectations on what a successful summer cash flow means. It can be such a productive time for team performance, profitability, and can truly have a sizeable impact on the whole financial year.  Have a listen to the newest PPMP Podcast Episode to hear all my ideas and tips for optimising your summer cash flow.   Now it’s time for the EXCITING NEWS!   We are running a FREE webinar on the 22nd of October at 7:00 PM all about how to Summer Proof Your Business Cash Flow. Learn more and secure your spot by clicking here. I want to help you all get sorted and well-positioned for this upcoming summer season.  If you join our webinar live, you’ll not only be able to ask me questions and interact with the rest of the crowd, but you’ll also receive a special bonus that you can’t get on the post-recording! Here are some topics we’ll cover that you’ll need for summer cash flow success: Dancing through the numbers that your business needs Getting creative with summersational services, programs and packages that offer exactly what your current and future clients want Enticing and effective outcomes-based marketing and messaging How you can get clients committed and pre-booking to help you with cash flow forecasting Plus much more It’s going to be pacey, it’s going to be practical, and perhaps you’ll join us with a glass of wine in hand.  Thursday, October 22nd 7:00 PM (Melb time). Can’t wait to see you all there!See omnystudio.com/listener for privacy information.

This episode is very much an exploration of my ramblings on Stoicism and its Four Main Virtues, the notion of the locus of control, and how it all applies to you as a business owner.   Stoicism provides a sense of rationality through being able to take an objective view of problems. Another fabulous talking point is that of visualisation - negative visualisation, to be exact. The saying “face your fears” often feels like it’s lost a bit of its meaning, which is why the work of Tim Ferris is so promising. In this episode, I also discuss the world of Fear Setting, and how it can provide just as much (if not more) insight into the inner-workings of your business than Goal Setting does. So, have a think about where you are building resilience in your business right now.    Are there elements of wisdom, self-discipline, justice, and courage showing up in the way you do life and business? Are you bringing calm objectivity to complex situations?  If you’re interested in this kind of work, jump into my calendar and let me know.  We won't get too philosophical - we’ll always bring things back to application to business.  But there truly is excellent learning sitting outside our allied health world and in the minds of some of those incredible ancient thinkers.See omnystudio.com/listener for privacy information.

If we choose to see the good, we will always see silver linings despite the circumstances. This is what Stephanie Schlencker has proven to us in running her business Spread the Word Services and current side hustle. You see, COVID did not stop this go getter from pursuing her goals. Aside from running her clinic, she extended her services to her home office, and has also started a side hustle delivering PODD services to other speech pathologists like her. The impact that her business and new home office has made in her professional and personal life has been so positive and she generously shares this with us in today’s PPMP podcast episode. Episode highlights: Stephanie tells us more about what she’s been busy with in 2020. Current people in her awesome team. Having time and choice flexibility despite and because of the business. Silver linings of COVID-19. The impact her new home office has made for her personal and professional life. Delivering PODD services to other speech pathologists. How she entered the world of PODD services. Developing her new website. Things she has learned about her business in writing her new website. Stephanie’s plans for the next 12 months. Useful Links: Stephanie Schlencker LinkedIn Chris Mc Carroll. Allied Health Marketing Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

Support for your clients should continue and strengthen especially during tough times.  But how do you lead your team in situations such as a pandemic to give their 100% to support your clients?  In this episode of the PPMP Podcast, I’ve invited Carly Treloar, Occupational Therapist and owner of Living Without Boundaries, to talk about how she is managing her team and business through the COVID-19 pandemic.  There’s so much to learn from her experience in growing her business, leading her team and embracing business ownership. I invite you to listen in on our conversation and learn more about dealing with running a clinic in these trying times. Episode highlights: Carly talks about the status of her business a few years ago. Working through her first transition in business. Juggling through business, family and everything that was happening in her life. The impact of Clinico on her business. Clinico features she loves using. Working with her team at Living Without Boundaries. Delegating work to one of her team members in the business. The things her team does really well. Describing the culture of their organisation. Her experience of ramping up her leadership skills in the last 12 months. Next leadership skill she wants to master. Leading her team through COVID-19. Client support through the pandemic. How she sees her business growing in the next 12 months. Carly shares how she’s embracing business ownership. Useful Links: Living Without Boundaries Website Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

COVID-19 has made such impacts in our businesses - both negative and positive. It has been such a journey as we all acclimate to this business as new usual.  In this episode of the PPMP podcast, I’ve invited Lisa Hues, Founding Director of Occupational Therapy Helping Children in Sydney. She will be sharing her experience and how she and her team navigated through COVID-19, coming out wiser, stronger and more hopeful. Lisa is also sharing details with us on her upcoming New PossibilOTs workshop so do watch out for details on that. Episode highlights: An update on Lisa’s clinic operations. The current team and business status. Benefits of becoming business and team facing. How her business fared through COVID-19. Her experience using telehealth. Positive outcomes of the pandemic to their business. Describing the changes in her leadership style. Lisa talks about her great customer service team. Delegating to her growing customer service team. Her vision and plans for her business in the next 6 months. Lisa tells us more about the OT Course she offers. Pros and cons of running her course online. Feedback she received on her online program. Her upcoming New PossibilOTs Course on 10-11 October. Talking about her awesome website and automated workshop experience. Available resources on Lisa’s website. Lisa shares her thoughts on prosperity and things to look forward to. Useful Links: New PossibilOTs Course on 10-11 October Occupational Therapy Helping Children Website Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

Recruitment is one of the most interesting and hardest parts of running an allied health business because so many business factors depend on it. I’m sure you’ll agree with me on this. All of us have tried one too many ways of recruitment, but it still remains a tough ball game. In this episode of the PPMP podcast, I share how you can learn a different but successful way to help you get that creative cut through approach in recruiting. If you want to be more strategic and systemised in your recruitment role, you’ll want to listen to this. Episode highlights: What works well for recruitment Recruitment affects so many factors in business How it helps refocusing and reusing your time Details on my upcoming complimentary webinar: How to Recruit Like a Rockstar Topics we’ll be covering in the webinar. Thinking of your business plans and goals across 2021. Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

How are you marketing your business in the time of COVID? In episode 155 of the PPMP Podcast, I have a conversation with Chris McCarroll, the Founding Director of Allied Health Marketing. He shares his expertise in creating content and messaging that connects with your audience, especially during this time. We also tackle the different platforms we can use to publish our content, how we can make our messages engaging and sincere, the value of working with agencies, and so much more. If you are struggling or want to improve your business marketing, this episode is for you. Episode highlights: A backgrounder on Allied Health Marketing. The reason why allied health professionals don’t like marketing. Newsletter marketing during COVID. Useful messaging that can best communicate with your clients and audience. Posting Facebook content that people can engage with quickly. The work that Allied Health Marketing does with allied health businesses. Facebook versus website marketing. The value of creating evergreen content. Essential features that allied health businesses need on their website. Creating videos for marketing. Business outcomes you can have when you work with Allied Health Marketing. The Allied Health Magazine. Useful Links: Allied Health Marketing Website Allied Health Marketing Facebook Allied Health Marketing Instagram Allied Health Magazine Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

Many business owners will agree with me when I say that one of the hardest things in business is finding the best team members. When we successfully hire people we like and love working with, we need to take care of them to keep them in our team.  So my question to you today is - do you have a care plan for your team?  Setting up a team care plan is so important and you’re going to find out what it is, why you need one and how you can start your own plan in this episode of the PPMP Podcast. Episode highlights: Challenges for business owners during COVID. The idea of team togetherness. Benefits of a team care plan. Leading yourself before leading others through a personal development plan. Setting up a leadership development plan. Coming up with your team vision, values and organisation culture statements. Strategizing your team care plan. The importance of taking breaks from work. Having mental health and wellness across the team. Forward planning your social calendar. What is a BHAG and why it is good for teams. Having necessary conversations with your team members. Making gifts, recognitions and rewards a part of your team care plan. Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

In this episode of the PPMP Podcast, I am so excited to bring on our guest Narelle Hypatidis who I’ve wanted to have on the show for so long. Narelle is the owner of Macarthur Paediatric Occupational Therapy in Sydney, Australia. She proudly describes herself as an accidental business owner. We talk about so much private practice goodness in this conversation.  We cover her business journey with her awesome team of 10, growing her practice despite the pandemic and flourishing as a CEO in her own way. Narelle generously shares her awesome experience with us and I can’t wait for you to pick up some ideas and tips along the way. Episode highlights: The story of how she got into the world of private practice. Her experience in becoming an accidental business owner. Growing to her current team. Leadership skills that Narelle has developed in the last couple of years. How she created a team that is connected and care about each other. Navigating COVID in the last few months. Learning more about the business during the pandemic. The improvement of the business even through COVID. Becoming more aware of the business through the audit process, developing risk assessments, and strengthening policies and procedures. A glimpse of Narelle’s workweek. The advantage of a great client and finance team. The positive difference of having a remarkable senior clinician on her team. Enjoying the business side of things. Developing her team in all aspects of the business. Her plans for the next few weeks. Looking forward to the rest of 2020. Staycation and leave plans for their whole team. Narelle’s activities for recharging herself. Useful Links: Macarthur Paediatric Occupational Therapy Website Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

Are you constantly being asked questions by your team? Are you becoming a human encyclopedia? Most business owners see this as an everyday occurrence. Once you know it, so many minutes of your day have been taken away from the activities on your schedule that you have to complete on that day.  Every business owner aspires to have a high performing team who can think and make decisions for themselves. On this solo episode of the PPMP podcast, I will be giving you some tips and strategies on how to stop building your team’s dependency on you. If you are looking to create a strong and independent team, you won’t want to miss this. Episode highlights: Top reasons why your team members are asking you so many questions. Recording questions you are asked. Strategies to stop building dependency on you as a business owner. Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

How are you? In my conversations with allied health business owners throughout June and July, I have seen that most of them are generally tired and fatigued. So I want to ask you today, have you already booked your annual leave? As allied health business owners, we need to manage the fullness of our own cup in order to serve others. During these times, many of us have been working on sprint pace. But we should remember that business is a marathon, not a sprint. It is so important for us to take a break for ourselves and this is what we’re going to tackle in this solo episode of the PPMP podcast today. Episode highlights: The importance of booking your annual leave. Improving systems to be able to step out of the business. The usual work done 2-4 weeks before a business owner plans a  leave. Having a strategic flight plan approach. Taking a staycation even at home. Tips for working from home. The phase of returning to work Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

Today on the PPMP Podcast, I’ve invited Lisa and Ross Archer, founding directors of Strong Mind Psychology. Their practice provides psychology services to children, adolescents, and adults across their lifespan. There are heaps of gold nuggets throughout this conversation as we talk about starting their business and growing their team despite being rurally-based. They have a strong commitment to their profession and their community which you’ll learn more about in this episode. We also touch on how the current pandemic has challenged them and given them opportunities in business. Episode highlights: The story of starting their business. Being a solopreneur for 6 years before bringing in a team. Growing their team as a rurally-based business. Finding a way to recruit people to their team. Their commitment to teaching and the program they have in place. The team benefits from having a fresh student vibe in their building. Growing their financial confidence. What they’re most proud of about their team. Things they do to promote their team values and culture. Their unwavering commitment to serving their community. Sharing gold nuggets amid the pandemic. Navigating being business and life partners at the same time. Their future plans for the next few months. Words of wisdom from Lisa and Ross. Useful Links: Strong Minds Psychology Website Nacre Links:  Private Practice Conference 2020: Accelerating Business Prosperity Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

In this episode of the PPMP Podcast, I talk about critical thinking and why you need it in your business. I’ll be drawing on the incredible wisdom of Mr. Keith Cunningham and his book The Road Less Stupid. Critical thinking is a very strong and important concept that I’ve brought into my business. It is also one that I highly suggest to many business owners I work with. We’ll be talking about why you need it, how to develop it and make it a habit. I invite you to listen in and learn more to help develop and grow your business. Episode highlights: Typical challenges that owners experience in their businesses. The power of “Stop starting and start finishing.” Critical thinking as taught in university versus what you need in business. What it takes to run a business and lead a team. The importance of having the ability to ask great questions. Exploring the flow of the consequences in your business thinking. What should your critical thinking time look like? My challenge for you: bring critical thinking into your week. Nacre Links:  Private Practice Conference 2020: Accelerating Business Prosperity Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

In this episode of the PPMP Podcast, I’ve invited the founding directors of Red Frog for Families - Rochelle and David Appleby. It was such an interesting conversation where we talked about their family-centered business. It’s so refreshing to see practices like theirs, giving importance to teams, relationships and culture. It’s really an important factor to how their business and team thrives. Join us as we reminisce on their early days, revisit their growth and talk about their future plans for their practice clinic. Episode highlights: An overview on the Red Frog for Families clinic.  Their current team at the practice. Maintaining the vibrant culture in their team through retreats and other activities. How the business started and grew while holding on to their core values. The early days of the Red Frog business and team. Building systems into their business. Talking about their practice management system - Swamp. Their learnings on business knowledge through the years. The Appleby’s share about their Frog-free days.  Future plans for Red Frog for Families. Sharing gold nuggets for businesses in the early years of business. Things they’re doing brilliantly at the moment. Useful Links: Red Frog for Families Website Nacre Links:  Private Practice Conference 2020: Accelerating Business Prosperity Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

In this episode of the PPMP Podcast, I thought I’d share with you my thoughts on using practice management softwares especially at a time when you practically have to let your teamwork from home overnight. If it weren’t for these softwares, practices would probably have a hard time managing their businesses remotely. Customer service and allied health business are so much easier when you have a cloud-based practice management software managing so many aspects of your client data and keeping it safe, sound and compliant with rules and regulations. It has made running practices possible wherever you are in the world. Episode highlights: The great changes and improvements we have seen from practice management software providers during the COVID-19 pandemic in order to help practices and their teams. Shoutout to practice management software companies. Details of the Private Practice Conference on Friday, July 24. Topics that the following will be presenting on at the conference: Damien Adler from Power Diary, Darren Rieck Nookal, and Yianni Serpanos of Coreplus Optimizing your practice management software. Automating functions in your practice. Nacre Links:  Private Practice Conference 2020: Accelerating Business Prosperity Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

Allied health business practice owners sometimes have a hard time transitioning from client-facing to team facing. The experience and pivotal shift is different for everybody. For Charmaine Owen, director of Kids & Community, her realization came when she felt more challenged by thinking and more excited to see solutions rather than working face-to-face with clients. In this episode, we talk about her journey of starting her practice, unique touches she has implemented in her business, creating and leading an awesome team, and growing her business the best way she knows how. Kids and Community, a private practice in the Gold Coast. Their foundations of developing and enabling connections, play, independence and participation are the epitome of the services they offer. The business runs on a unique model with their beliefs and language in sync with the values of their practice. Episode highlights: Navigating through uncertain times and the new normal. The current team at Kids and Community. Running a person and family-centered occupation-based business. Providing accessible information to clients by not using medical terminologies in their practice. Communicating with purpose in a tech savvy way. Charmaine’s backstory on starting her private practice. Pivotal and terrifying moments in hiring team members. Transitioning to team-facing work. Enjoying her time as a business owner despite the struggles. Her experience in running her business during the pandemic. Best things they did and those they don’t ever want to repeat. Their plans for the next 12 months. Performing her roles in the business going forward. Charmaine’s 2 top tips for allied health business owners. Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

As a business owner navigating through this pandemic, we know you have many, many questions going through your head. And as everyone, including allied health business owners, are going out of hibernation, there are a lot of things to be done to get ready for the next phase of business. It is a time when business owners like you are asking what you need to do about their business, your team, moving forward, and getting back into the groove.  The biggest question though is, how can you, as a business owner, reclaim 2020? We would like to help you navigate through this by giving you the lessons, tips, and guidance you need to accelerate your business prosperity in 2020 through the Private Practice Conference happening in July. We can’t wait to meet you there to share and exchange ideas with brilliant minds in the industry. Episode highlights: Private Practice Conference on Accelerating Business Prosperity is coming to you on July 2020 The line up of awesome speakers joining us at the conference Range of topics that will be discussed by the speakers Participants’ access to the conference. What’s happening on the Conference’s Live Day on July 24th hosted by Cathy Love. One great tip from Cathy on dealing with the current situation. How’s your 2020 vision going and how you're going to accelerate your business prosperity in this environment? Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.

In this episode of the Private Practice Made Perfect Podcast, be inspired about running and scaling your private practice while having enough time for family and the things that matter the most. Be inspired by Emily Hayles’ story, a Physio who founded Move and Play Pediatric Therapy in Australia in 2015. Learn how she grew her private practice and her team while managing to have a 3-day work week as a business owner. Move and Play Pediatric Therapy is the leading children’s therapy service in the Mackay region. They specialise in providing high-quality physiotherapy and occupational therapy services for children of all ages including babies and infants, toddlers, children, adolescents and young adults. Episode highlights: Emily’s story of how she started her private practice. Her initial thoughts on starting her own private practice and being self-employed. The situation of her business in the first year. Bringing in another physio to be her teammate in the business. The setup of her team 4 years into the business. How she started her team-facing strategy in the business. Building her remote team and hiring a virtual assistant. Tips to create a bond between team members and making them feel part of the team. A glimpse into her 3-day work week schedule. Emily tells us more about her upcoming book. The program that inspired her to have 3-day work weeks to have more time for people and things that matter the most. Valuable lessons that she has gotten from running her private practice. A description of her high-performing team. The idea of building a leadership team in her business. The amazing thing about working with her and working in her business. Future plans for Move and Play Pediatric Therapy. Thoughts on the NDIS. Her inspiration for writing her book. Her plans for the business if she won $50,000. Cathy answers Emily’s question about how to figure out how big you want to go in terms of your practice. Nacre Links:  Website LinkedIn Twitter Facebook Instagram PinterestSee omnystudio.com/listener for privacy information.