Allied Health Business Brilliance

She’s back! It’s always a huge pleasure having Cate Schreck on the podcast. Her insights into customer service and what makes customer service excellence are important to know for any business, and Allied Health is no different. Cate is a Service Excellence Coach and the Director of Lightbulb Training Solutions (LTS) and Just For Schools, which is her new business that provides professional development to Education Support Staff (ESS).You’ll hear Cate discuss the aftershock of the pandemic particularly for Allied Health business owners, who frontliners are and why they’re so important, as well as onboarding. Cate also shares her insights on EQ vs. IQ, hard and soft skills, workplace environments, and what excellent customer service really looks like in a workplace. Topics covered on frontline customer service, EQ vs. IQ, and onboarding and customer service: Why frontliners are so important, why Cate chooses the term “frontline” in the first place, and key success factors for a happy and healthy frontliner.  Self-aware people, extroverts vs. introverts, hard and soft skills, and people remembering how you make them feel. Knowing what the “right” type of onboarding looks like, having induction and onboarding standards with customer service standards incorporated, and looking at it from the point of view of professional development. Resources Mentioned  EQ – Daniel Goleman’s Book https://www.danielgoleman.info/ Cate’s Book – The A-Z of Service Excellence  Lightbulb Training Solution Free Resource – The WIN Activity Lightbulb Training Solution Free Resource – Service Excellence Conversations  Connect with Cate Visit Cate’s Websites (Lightbulb Training Solutions, Just For Schools)  Connect with Cate on Facebook (Lightbulb Training Solutions, Just For Schools) Connect with Cate on LinkedIn  Follow Cate on Twitter (@CateSchreck) Check out Cate’s YouTube Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

Here to share her adventure in the Allied Health business owner world is Jess Nyman, Occupational Therapist and Founding Director of Only About Kids. She discusses her experience creating and growing her business through the challenges of the pandemic, parts of the business she loves and doesn’t enjoy, and her steepest learning curve as a Director.You’ll also hear Jess chat about psychological safety, imposter moments, team and culture, transparency, building a support network, and what it’s like getting the business leave-ready, including how she’s building autonomy in her team.Topics covered on team culture, imposter syndrome, and establishing a support network: Trusted delegation, transparency, how she establishes boundaries, and actively seeking feedback. Psychological safety, questioning her decisions, and overcoming doubts through self-reflection. Making people feel heard and comfortable and how she’s instilling independence in her team. Related Episodes  Episode 53: [Jenny Pither: The Value of Having a Virtual Assistant for Your Allied Health]  Connect with Jess Visit Jess’ Website  Follow Jess on Instagram (@onlyaboutkidsot)  Connect with Jess on Facebook  Connect with Jess on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Mishma Kumar-Jonson, CEO and Principal Social Worker of The Iceberg Foundation, joins PPMP to speak about their fast and furious seven to eight month journey of starting up and growing the business.From describing the story behind their stunning logo and the power of branding, to discussing all things fear and failure, Mishma brings plenty of insight to this episode. You’ll hear them share their thoughts on embracing innovation, empowering the team, and loving the business side of things. Topics covered on embracing innovation, empowering the team, and being determined and passionate: Trusting in people’s creative processes when hiring them, celebrating the wins, and acting out of a sense of talent and trust rather than desperation. What it looks like to have an empowered team, creating their team environment, and the importance of breaking things down step-by-step. The power of a brand and business story, understanding privilege, and the joys of failure. Connect with Mishma Visit Mishma’s Website  Follow Mishma on Instagram  Connect with Mishma on LinkedIn Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

Sara Balmer, Psychologist and Founding Director of Sara Balmer Psychology for Kids, brings her business journey to the podcast, walking us through her growth since 2009 and taking the plunge to go full-time with her own business. She shares her excitement for having new ideas and plans, which means embracing her entrepreneurial side as a business owner.You’ll then hear Sara talk about several aspects of her business and her business approach, including how she maintains her values, creates a positive local reputation, and focuses on herself as a director. She also shares her insights on never giving up – a great reminder to keep going no matter what happens. As the old Japanese proverb says, “Fall down seven times, stand up eight.”Topics covered on maintaining values, having a positive reputation, and focusing on the director role: Not wanting to be money-driven, doing the best you can do, and embracing your entrepreneurial side. Making sure clients feel truly heard when they leave a session, the Annual Parents Forum, the strength of word-of-mouth, and wanting to be the go-to person. Knowing when to step back, collaborating in a multidisciplinary way, and focusing on being self-driven. Connect with Sara Visit Sara’s Website  Connect with Sara on Facebook  Connect with Sara on LinkedIn Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

Lisa Clark tunes into the podcast to share her business journey as an Occupational Therapist and the Founding Director of Splash Therapy. She explores the first ten years of her business, from how she came up with the name “Splash”, to now her future goals and plans. She gives all Allied Health business owners a great insight into the importance of adaptability and articulating your goals.Lisa then discusses how she navigated the pandemic, including how she supported her team at the time, and continues to support them. You’ll also hear how she has established and continues to maintain a strong leadership team, and why she thinks it’s important to have a “cool” workplace that includes plenty of perks, just like the corporate world.Topics covered on the past and future of the business, navigating challenges and supporting the team, and having a strong leadership team: Having a business plan and articulating goals, adaptability, and transitioning to being business-facing. Thinking on her feet to establish strategies, and reaching out to her team to show care and support. Upskilling the team, regular training with external coaches, understanding tension vs. trust, and having a “cool” workplace by offering great perks. Connect with Lisa Visit Lisa’s Website  Follow Lisa on Instagram (@splash_therapy)  Connect with Lisa on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Tricia Lerk joins us in the podcast to share her business story. An OT by trade, and a mother by nature, Tricia (or some would know her as Trish) is the Director and Principal Occupational Therapist at Planted Parenting. She shares the moment she decided to go full-time with the business during the beginning stages of the pandemic, and how she now runs her business. You’ll then hear Trish share her thoughts on how to stay passionate and maintain your vision as a business owner, as well as how she does therapy differently, how she found her dream team, and the differences between energy management and time management. You’ll also hear Trish share how her Lady in Red program works, which is an in-home behavioural support program for parents. Topics covered on passion and vision, what the business has taught her, and energy vs. time management:  Being picky when it comes to recruitment, driving the term “planted” from the business name into her business mission, and unleashing your lifetime dreams.  Doing therapy differently, never underestimating yourself, and finding your village of people.  Having sustainable energy, the importance of thinking time, and getting excited and expectant for what’s to come.  Resources Mentioned   100 Lifetime Goals Worksheet – The 25 Questions with Keith Abraham CSP  Connect with Tricia  Visit Tricia’s Website  Follow Tricia on Instagram (@plantedparenting)   Connect with Tricia on Facebook   Connect with Tricia on LinkedIn   Check out Tricia’s YouTube  Connect with Nacre Consulting:   Join the Accelerator Mastermind   Complete the Allied Health Biz Quiz   Let’s connect on Instagram   Follow us on Facebook   Let’s connect on LinkedIn   Join our Facebook Group online community    More about The Private Practice Made Perfect Show:  The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.  The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.  As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.  All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.  See omnystudio.com/listener for privacy information.

Tune into the latest solo episode with Cathy as she covers what you’ll learn at the latest Nacre Consulting’s masterclass (which is back by popular demand), Retention Convention. During this masterclass, we’ll be looking at retention through a whole-business approach, which means looking at it through the lenses of management, leadership, and operations.This pacey and practical masterclass will have you thinking about what you can be doing strategically to retain your dream team. We’ll be getting you in strategy mode, where we’ll check in on how you’re going on all fronts. Remember: Joining live means you get to contribute to the chat box with your fellow Allied Health business owners! Don’t risk getting FOMO if you don’t join live…Sign up here for the Retention Convention Masterclass now before you miss out! Topics that will be covered in the Retention Convention Masterclass: Operations elements you can be tweaking – the concept of spiritual improvements.  Rewards and recognition – how you reward and recognise your team to contribute to a cohesive culture. Sharing success stories – showing you the concepts in action. Exceptional leadership and becoming a hero to your team – focusing on who you need to be as a leader. Excellent management – shifting towards a positive mindset. & MUCH MORE!  Connect with Cathy Love Visit Cathy’s Website  Follow Cathy on Instagram (@nacre_consulting)  Connect with Cathy on Facebook  Connect with Cathy on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community    More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

Christine Khor joins the podcast to chat about leadership development as the Founder and Director of Peeplcoach. Peeplcoach offers coaching-led, on-demand career and leadership development, and you’ll hear her share what it was like starting up the business during the onset of the pandemic and working through the challenges.Christine then discusses her tips on leading through adversity, including the standout features of leaders who do cope well during difficult times. She then talks about her thoughts on establishing a healthy work-life balance and loving what you do, before then discussing the importance of strategic thinking as a business owner. Topics covered on leading through adversity, creating a work-life balance, and strategic thinking: Being confident in what you know and don’t know, humble excellence, being vulnerable and honest, and being curious and open to doing things differently. Loving what you do to help establish a balance, investing in yourself as a leader, having a support network, and making yourself self-redundant. Understanding that there is a different approach for business leaders and business owners, and the value of devoted thinking time to come up with better solutions. Connect with Christine Visit Christine’s Websites (Peeplcoach & Personal)  Follow Christine on Instagram Pages (@chriskhor888 & @peeplcoach)  Connect with Christine on Facebook  Connect with Christine on LinkedIn  Follow Christine on Twitter Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

This solo episode of Cathy invites you to have a major rethink of the way you approach your routines to support energy management and sustainability. Cathy shares how she knows when to review, replace, and refresh all the wild and wonderful routines she has across her lifestyle, encouraging you to do the same to give you the best chance at creating optimal personal energy.Listen as Cathy walks you through different ways to think about your personal battery as your energy powerhouse throughout your day. She shares her principles for establishing your own routine, including the importance of having an end-of-day approach.Topics covered on monitoring your energy battery and establishing your daily routine: Thinking of your energy like a mobile phone battery, visualising your personal battery, and knowing when to do something about “plugging it back in” to recharge. Having an end-of-day approach, recognising what you’ve already got in place that’s working, transitioning from work-mode to rest-of-life-mode, and rethinking your sleep routine. Connect with Cathy Love Visit Cathy’s Website  Follow Cathy on Instagram (@nacre_consulting)  Connect with Cathy on Facebook  Connect with Cathy on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

This week, I’m joined by Sarah Hausler – Director and Principal Occupational Therapist at Bloom Wellbeing. She shares her journey shifting from clinician to CEO, giving insights for other Allied Health business owners who are also making this transition.She also discusses other areas of her business, including fostering creativity at her clinic, having a values-based approach to recruitment, and the importance of investing in the industry to create effective programs for new graduates. You’ll also hear her explain the wonderful Puberty Plus Program that provides support to young autistic, neurodiverse, and disabled people in their journey to learn more about puberty.Topics covered on being in a director role, establishing an amazing team, and pushing creativity: Her mindset shifting from clinician to CEO, aiming to be more of a figurehead, and navigating the massive learning curve. What makes her team extra special, and having a values-based approach to recruitment. How creativity shows up throughout her business, fostering creativity in the workplace, and having passion projects. Resources Mentioned Puberty Plus Program Connect with Sarah Hausler Visit Sarah’s Website  Follow Sarah on Instagram (@sarahhauslerwriter) Follow Bloom Wellbeing on Instagram Connect with Sarah on Facebook and Bloom Wellbeing on Facebook  Connect with Sarah on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

If there was ever an unexpected page-turner of a book, it would have to be SYSTEMology by David Jenyns. He makes systems interesting and simplifies the complexities, which isn’t easy when talking about systems in the first place. If you’re a business owner feeling intimidated or overwhelmed by it all, then I can’t recommend this book enough.David walks us through the story behind what inspired him to write the book, and you’ll also hear him discuss the 7 Stages of SYSTEMology.You’ll also get some insight into myths debunked, where David reveals the truth behind systems and patterns he’s discovered since working with many business owners. Other great topics include why email is horrible for tasks, comparing SYSTEMology to other methodologies, and why systems are like business insurance.Topics covered on getting excited about systems and debunking myths about systems:  Walking you through his book SYSTEMology, the 7 Stages of systems, and understanding the complexities.   Revealing the truth behind systems and patterns, comparing SYSTEMology to other methodologies, and why systems are like business insurance. Resources Mentioned  https://www.systemology.com/  https://www.systemhub.com/ https://www.youtube.com/c/systemHUB/featured  Connect with David Visit David’s Websites (SystemHUB – SYSTEMology – David Jenyns)  Follow David on Instagram (@davidjenyns) Follow David on Twitter Connect with David on Facebook  Connect with David on LinkedIn    Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Cathy is back with another Solo Episode, but this time things are a little different. Listen in as she walks you through her current favourite books that will help inspire, motivate, and educate every Allied Health business owner at any point in their business journey.Cathy shares a range of books that you can get your hands on, each one with its own impact on either your professional life, personal life, or even both. There are also plenty of topics to choose from, including leadership, technology, Aboriginal culture, and more.Here is a full list of the books mentioned – check them out for yourself and listen to the episode for more of Cathy’s commentary on each book! Is Technology Making Us Sick? – By Ian DouglasExplores the impact of the increased use of technology in everyday life on society. How to Bullet Plan: A Practical Guide – By Rachel Wilkerson MillerEasy tips, setting up a gratitude list, a “new word list”, and recording your wins. Land of All – By Sally GaboriA collection of her artworks and some stories about her life. The First Two Hours: Make Better Use of Your Most Valuable Time – By Donna McGeorgeHow to make the most of your day – two hours at a time.  The A-Z of Service Excellence – By Cate SchreckRefreshing your customer service skills. The Life Plan – By Shannah KennedyLiving with purpose and achieving your life goals with a step-by-step strategy. The Glucose Revolution –  By Jessie InchauspéImproving energy management and cognitive focus. 555 Powerful Questions for Coaching, Leading and Mentoring at Work – By Mauricio VasquezHelps you question yourself and dive deeper into your leadership skills. Welcome to My CountryA wonderful book that recounts an Aboriginal community in Arnhem Land. Women and Leadership: Real Lives, Real Lessons – By Julia Gillard and Ngozi Okonjo-IwealaIncludes facts and figures about women in leadership around the world, and challenging the findings. Welcome to Country: A Travel Guide to Indigenous Australia – Marcia LangtonCovers the states, questions to ask, assumptions, profiles Indigenous storytellers and activists, and provides brief relevant histories that everyone should know about. Atomic Habits: Tiny Changes, Remarkable Results – By James ClearSustaining little changes that have a cumulative effect on how you live your life. What have you been reading lately? Share your favourite reads in the comments!Related Episodes  Episode 14: [Approaching Work & Life 2 Hours at a Time]  Connect with Cathy Love Visit Cathy’s Website   Follow Cathy on Instagram (@nacre_consulting)  Connect with Cathy on Facebook  Connect with Cathy on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Clinical Supervisor Natalie Jack joins the podcast for a wonderful discussion about her professional evolution, as well as the role of supervision in the Allied Health community as a whole. She speaks about her beginnings as a Musical Therapist, the value of good supervisions, clinical supervision as a new graduate, and mental health first aid training programs. You’ll also hear Natalie share her thoughts on why the term “supervision” should be renamed, and a piece on ego and dependency between the supervisor and supervisee. Natalie also talks in-depth about her observations on wellness and mental health in the Allied Health industry, including empathy vs. compassion, burnout, and self-care. Topics covered on looking at supervision differently, ego and dependency in the supervisor-supervisee relationship, and mental health:  Why supervision should be renamed to “supported reflective practice”, challenging and overcoming the assumption that supervisors should be older and more experienced, and resetting people’s expectations of supervision.  How to make sure the person being supervised doesn’t become dependent on the supervisor, being mindful and understanding, and always being open to learning something herself as a supervisor.  The differences between empathy and compassion, understanding empathy fatigue and burnout, facilitating the shift to committing to mental health and wellness, and rethinking self-care and how it’s becoming commercialised.   Connect with Natalie Jack  Visit Natalie’s Website   Connect with Natalie on Facebook   Connect with Natalie on LinkedIn   Connect with Natalie on Instagram  Other resources mentioned:   Compassion training for Healthcare workers   Connect with Nacre Consulting:   Join the Accelerator Mastermind   Complete the Allied Health Biz Quiz   Let’s connect on Instagram   Follow us on Facebook   Let’s connect on LinkedIn   Join our Facebook Group online community   More about The Private Practice Made Perfect Show:  The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.  The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.  As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.  All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.  See omnystudio.com/listener for privacy information.

This Solo Episode features Cathy as she shares her thoughts on how to build a successful Allied Heath team. It’s a question that often excites her, as it means the business is ready to grow and flourish. You’ll hear as she discusses why the word “team” is preferred as opposed to “staff”, as well as the importance of investing your time in working with an HR professional to understand position descriptions and contracts. She also talks in-depth about independent contractors versus employees, including what you need to look out for – plus she covers a key piece on casual employees as well. Topics covered on building a team and not staff, the model of engagement for recruitment, and getting HR advice:  Jeremy Streten’s helpful book The Business Legal Lifecycle (see link below), the differences between “staff” and “team”, and building a team on the admin front.  A VA as an alternative, and the key differences you need to know between independent contractors and employees.   Being HR smart, investing in time working with an HR professional, and investing in your leadership and management knowledge.  Resources Mentioned   Jeremy Stratten’s Book – The Business Legal Lifestyle: How to Successfully Navigate Your Way from Start Up to Success  Related Episodes   Episode 228: [Managing Fear and Legal Preparedness]  Connect with Cathy Love  Visit Cathy’s Website    Follow Cathy on Instagram (@nacre_consulting)   Connect with Cathy on Facebook   Connect with Cathy on LinkedIn   Connect with Nacre Consulting:   Join the Accelerator Mastermind   Complete the Allied Health Biz Quiz   Let’s connect on Instagram   Follow us on Facebook   Let’s connect on LinkedIn   Join our Facebook Group online community   More about The Private Practice Made Perfect Show:  The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.  The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.  As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.  All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.  See omnystudio.com/listener for privacy information.

Starting One Stop Rehab in February 2022, Roxan Mina shares her journey as Head Physiotherapist and Practice Owner and the intricacies of running a start-up business. She discusses her key business learnings and highlights, including stepping out of her comfort zone, and the steep learning curve of financials and networking.  You’ll then hear Roxan talk about building relationships, how she manages her time, and learning how to set boundaries to make sure she spends time with loved ones. She also shares her experience migrating to Australia from Egypt as a teenager, learning to start from zero, working hard, and having equal opportunities.  Topics covered on business learnings and highlights, building relationships, and managing time:  Stepping out of her comfort zone to approach people, learning the intricacies of building the business, and getting through the steep learning curve around financials and networking.  Using previous experiences and observing other clinics to learn how to build relationships, and learning to be comfortable talking about herself.  Finding and allocating time to work on the business, setting boundaries, micro-planning, and reaching out to more people.  Connect with Roxan Mina  Visit Roxan’s Website   Follow Roxan and One Stop Rehab on Instagram (@roxanmina) (@onestoprehab)  Connect with Roxan on Facebook   Connect with Roxan on LinkedIn   Connect with Nacre Consulting:   Join the Accelerator Mastermind   Complete the Allied Health Biz Quiz   Let’s connect on Instagram   Follow us on Facebook   Let’s connect on LinkedIn   Join our Facebook Group online community  See omnystudio.com/listener for privacy information.

Carly Macleay – Team Leader, Occupational Therapist, and Rehab Case Manager at Wise OT Solutions – joins the PPMP Podcast to discuss her role and learnings. She shares the story of taking the leap with Liz Brownlee (Director at Wise OT Solutions), as well as trends she’s noticed about the landscape of the Allied Health industry across the years.When it comes to her role as Team Leader, Carly chats about her three main focuses, formal training, and the importance of being values-driven. She also talks about the differences between leadership and management, as well as what her team has taught her across the years.Topics covered on Carly’s role as a Team Leader, the differences between leadership and management, and learning from her team: How genuinely caring for your team makes you a great leader, her three main focuses, formal training, and the importance of being a values-driven business. How management is procedural and operational, modelling the basic skills from managing to become a better leader, and how leadership is about making things cohesive and creating harmony. Learning from reviewing her team’s reports, being about to lead yourself before you lead others, learning to embrace everyone’s differences, and using the Wealth Dynamic Profiles to learn more about each other. Related Episodes  Episode 42: [Managing an Occupational Therapy Business with Liz Brownlee]  Connect with Laura Simmons Visit Wise OT Solutions’ Website  Follow Carly and Wise OT Solutions on Instagram (@carly_macleay) (@wiseotsolutions) Connect with Carly on Facebook  Connect with Carly on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Cathy is back for a solo episode on the podcast, where this time she’s covering the exciting upcoming Masterclass, the Onboarding Operation: Super Organised Onboarding for Sustained Success. She talks about wanting to open the onboarding door and taking a deep dive to help Allied Health business owners reconsider their onboarding strategies and make them stronger. As being such a critical stage, it’s important for business owners to adapt to the ever-changing Allied Health industry. With the market becoming more sophisticated every year, people are expecting a more comprehensive and holistic start to working with you. Sign up for the Onboarding Operation Masterclass now and position your business to establish strong employer or contractor retention!Topics that will be covered in the Onboarding Operation Masterclass: Using the ‘First 100 Days Curriculum’ concept. Building a high-quality, consistent and repeatable onboarding strategy. How to centralise onboarding information to streamline the process. Systemising your onboarding experience to make a brilliant first impression. Creating a process for the whole team to participate in onboarding.  The crucial role of communication in onboarding. How to measure the effectiveness of your newly developed onboarding program.  & MUCH MORE! Connect with Cathy Love Visit Cathy’s Website  Follow Cathy on Instagram (@nacre_consulting)  Connect with Cathy on Facebook  Connect with Cathy on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

CEO and Founding Director of Theratrak and OT extraordinaire Laura Simmons is back on the podcast once more. You’ll hear her share quite a few things about her business journey, including her business learnings.We also chat about success factors for bringing new tech into your business, and what businesses who’ve successfully brought this tech into their own systems are doing well. Laura also discusses her experience winning a business award, the importance of gamification in Allied Health, and her team of champions and how they’re navigating working remotely on a global scale.Topics covered on success factors for tech in Allied Health, business learnings, and working with a team of champions: How businesses are embracing tech and transforming themselves, taking the time to learn tools and ask questions, and how Theratrak helps Allied Health businesses conduct business. Business is forever changing and evolving, Laura’s favourite business model, and why there should be more business skills taught in OT courses. Being in a global remote team, learning how to work and collaborate, and receiving a business award and recognising the role of her team. Resources Mentioned  Business awards – recent Western Sydney Alumni Award for Innovation & Entrepreneurship: https://www.theratrak.co/blog/wsu-innovation-award Connect with Laura Simmons Visit Laura’s Website  Follow Laura on Instagram (@theratrak)  Connect with Laura on Facebook  Connect with Laura on LinkedIn  Follow Laura on Twitter Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

This week’s rerun is a wonderful episode with Chantelle Robards – Allied Health Subject Matter Specialist at Ernst & Young Global Consulting Services – where she discussed several barriers that seemed to be preventing many Allied Health business owners from stepping outside their comfort zone and doing things differently.  We chat about the NDIS and its barriers, as well as the overall workforce including undergrad preparation, volume of students required to meet current needs, and the short and long-term impacts of more Allied Health professionals leaving the profession. You’ll also hear Chantelle’s thoughts on Allied Health Assistants (AHA’s) such as engaging in training, the commercial reality of making AHA’s work, and whether the NDIS will require for AHA’s to be qualified.  Topics covered on the NDIS, Allied Health workforce, and Allied Health Assistants:  The barriers of the NDIS that affect how business owners do business differently, and whether the NDIS will require AHA’s to be qualified.  Undergraduate preparation, the impacts of Allied Health Assistants (AHA’s) leaving the profession, and the volume of students required to meet current needs.  The importance of engaging in training for AHA’s, the commercial reality of making AHA’s work, and delegating and releasing work to AHA’s.   Resources Mentioned    Human Services Skills Organisation for information regarding engaging with RTO’s: https://hsso.org.au/    Allied Health Assistant Network Australia: https://www.ahana.com.au/   NDIS Quarterly Reports (NDIS Plan underspend): https://www.ndis.gov.au/about-us/publications/quarterly-reports   Care and Support Sector Community of Practice group: https://www.facebook.com/groups/1542425829307788     Connect with Chantelle Robards  Follow Chantelle on Instagram (@chantelle_robards)  Connect with Chantelle on LinkedIn  Email Chantelle Robards [email protected]    Connect with Nacre Consulting:   Join the Accelerator Mastermind   Complete the Allied Health Biz Quiz   Let’s connect on Instagram   Follow us on Facebook   Let’s connect on LinkedIn   Join our Facebook Group online community   More about The Private Practice Made Perfect Show:  The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.   The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.  As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.  All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

This week is a rerun of another great episode, this time around with Kate Hunter in Episode 229. Kate made her podcast debut in this episode, where she shares her experiences and insights while working at Cliniko. You’ll hear Kate discuss how she got into working at Cliniko, where she interestingly started out as a photographer, as well as her insights into what it’s like working in a fully-remote team. She explains why Cliniko is more open than the average workplace, how they leverage their remoteness, and how the pandemic rapidly changed things for the company. Kate also shares the results of Cliniko’s Allied Health Survey, including key aspects she noticed. Topics covered on rapid growth, working remotely, and Allied Health trends:  How the pandemic changed things and affected business growth, and why Cliniko is more open than the average workplace.  What it’s like working with a fully remote team, handling an ever-expanding team, and leveraging their remoteness to their advantage.  Kate’s key findings from the Cliniko survey, and the importance of making the results practical and easy to read.   Resources Mentioned   Survey results part 1: https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-1/  Survey results part 2: https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-2/   Connect with Cliniko and Kate  Visit Cliniko’s Website    Follow Kate on Twitter   Connect with Kate on LinkedIn  Connect with Nacre Consulting:   Join the Accelerator Mastermind   Complete the Allied Health Biz Quiz   Let’s connect on Instagram   Follow us on Facebook   Let’s connect on LinkedIn   Join our Facebook Group online community   More about The Private Practice Made Perfect Show:  The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.  The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.  As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.  All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.  See omnystudio.com/listener for privacy information.

This week is a rerun of a popular episode with Sarah Teoh – Director of Look Who’s Talking. She discusses team spirit and culture, sharing advice on how to create a positive team energy, as well as how an increasing team impacts operations and culture.Sarah then speaks in-depth about professional resilience, including why it’s one of the biggest missing skills in the Allied Health industry. You’ll also hear Sarah share her thoughts on what she thinks the Allied Health industry has not done well with retention, and ways to improve. Other topics include learning how to establish professional boundaries, investing in workplace culture, and her projections for the future of Allied Health.Topics covered on team culture, professional resilience, and the Allied Health industry: How to foster a positive team energy, the traits she looks for when hiring, and the importance of investing in workplace culture. Questioning what you consider as professional resilience, establishing professional boundaries, and why it’s one of the biggest missing skills. Maintaining a work-style and lifestyle flexibility, retention in the Allied Health industry, and her future projections. Connect with Sarah Teoh Visit Sarah’s Website  Follow Sarah on Instagram (@look_whos_talking_therapy)  Connect with Sarah on Facebook  Connect with Sarah on LinkedIn (Clinic LinkedIn)  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Join me for a cup-of-coffee kind of chat with this week’s guest, Dr. Linda Wilson. She’s a Stress Management Specialist and Practice Director, but most of all, she’s simply an amazing woman. You’ll hear Dr. Linda share her journey from the very beginning on what led her to the stress-management space, before we take a deep dive into mental health, wellbeing and self-care for business owners.Dr. Linda discusses the repercussions of the pandemic, looking after others whilst giving yourself the same attention and support, and biohacking your diet and mental health. She also shares her thoughts on Andrew Huberman’s research on gut health, and the translation of neuroscience to everyday life. There is an immense amount of golden nuggets in this conversation, and stay tuned to the end for her invaluable words of wisdom for all Allied Health business owners.Topics covered on the repercussions of the pandemic, self-care, and biohacking and the role of dopamine: Observations on how humans have traversed post-pandemic and functioned under pressure, being responsible for the emotional wellbeing of her team, and the challenges that have come from lack of availability of practitioners. How she brings self-care and wellness to her team, being supportive and creating room to move, leading by example, redefining the term ‘work-life balance’, and why she prefers the term ‘mind-flow’ rather than ‘mindset’. Hacking your diet to support cognitive clarity, energy, and sleep, dopamine and its importance in basic functioning, and the evolution of western science. Connect with Dr. Linda Wilson Visit Dr. Linda’s Website  Connect with Dr. Linda on Facebook Follow Dr. Linda on Twitter Follow Dr. Linda on Instagram (@drstressless) Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

Kaye Frankcom – Author, Business Coach, Mentor, Approved Supervisor for psychologists in private practice, joins the podcast to share her wisdom on navigating being a business owner.You’ll hear Kaye discuss her beginnings, as well as her journey towards becoming a coach and mentor. Kaye then shares her thoughts on communication and being open as a business owner, key observations she’s made about private practice at the moment, plus her observations on the workforce as a whole.Topics covered on importance of communication, key observations on private practice, and her findings about the workforce as a whole: Not having barriers with your mindset, sharing and being open, and not being afraid to ask for help. Why private practice is in a state of flux, not just thinking about what you want as a business owner, but also what’s required by clients and referrers, and questions about the NDIS. Importance of treating the workforce we have properly, remembering that you’re the owner of your business, not just a “director”, why you need to plan to get what you want, and her concept of retirement. Resources Mentioned   Kaye’s book Creating Impact: https://creatingimpact.com.au/ Connect with Kaye Frankcom Visit Kaye’s Website  Connect with Kaye on LinkedIn  Follow Kaye on Instagram Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

Kerrie Canning, HR Specialist and Co-Founder and Director of HR Advice Online, tunes in for a packed podcast episode full of golden nuggets on HR that every allied health business owner needs to know.You’ll hear Kerrie share her insights on HR and FairWork compliance, key issues surrounding the pandemic and post-COVID, the recruitment scene, what great resignation, quiet quitting and quiet firing look like. She also discusses onboarding and retention, being adaptable, and having resilience.Topics covered on key issues post-pandemic, recruitment, resignation and retention, and find a balance for the director’s lifestyle: Working from home, hybrid workplaces, having flexibility, and focusing on mental health. Movement in the workforce, the importance of nurturing your new employees, what a great resignation looks like, and having necessary conversations for retention. How she balances her lifestyle as a director, having a business that is scalable, sustainable, and saleable, and learning how to delegate.  Resources Mentioned   AHPA official HR partner https://ahpa.com.au/ Connect with Kerrie Canning Visit Kerrie’s website  Like HR Advice Online on Facebook Follow Kerrie on Twitter Connect with Kerrie on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Ready for 2023 to be your best year yet? With so many interesting on-goings in the Allied Health industry, Founding Director of Nacre Consulting, Cathy Love, asks some important questions as we usher in a more vibrant and successful 2023. Cathy highlights some key points on the importance of planning ahead for your Allied Health business. This upcoming Masterclass, “Business Planning for 2023 Brilliance” is set out to be interesting and creatively tailored for you. Listen to this episode for some key pinnacles of what this Masterclass could bring for your business. Topics covered on forward planning, excellent management, planning broadly and team-wide implementation:  The importance of planning ahead and broadly enough to cover all the key elements of your Allied Health business, including areas that you excel and need help in. Shifting your mindset from being a fearful manager to a focused manager. Uplifting you from being a hopeful leader to a heroic leader.  Highlighting the importance of communication, transferable knowledge, and being understood by you and your whole team, your stakeholders, partners, and even your clients.  Connect with Cathy Love Visit Cathy’s Website  Follow Cathy on Instagram (@nacre_consulting)  Connect with Cathy on Facebook  Connect with Cathy on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

From when she started her business to her learnings as a Founding Director, Jenny Gribbin from Driving Well Occupational Therapy tells all in this podcast episode. She walks through her early days in business feeling her way through the dark, to realising the importance of developing relationships and finding support.Jenny also shares her thoughts on knowledge investment and how it’s been crucial in her journey, as well as the relief of appointing a Practice Manager. She also discusses team learnings and team culture, having a self-care plan, and the major role that the Drive Focus App has had for her clients.Topics covered on knowledge investment, team learnings, and having a self-care plan: Why you should be investing in knowledge for growth, and why having guidance from others is integral to growing as a business. Best things she’s learned from building a team, the importance of team culture, and making sure everyone feels supported. Doing personal work, having flexible self-care practices to deal with competing demands, and how to not fall into the trap of being overwhelmed by a large to-do list. Resources Mentioned    Atomic Habits by James Clear Connect with Jenny Gribbin Visit Jenny Gribbin’s Website  Connect with Jenny Gribbin on Facebook  Connect with Jenny Gribbin on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Founding Director of Speech Ease Speech Pathology and Certified Practising Speech Pathologist, Cheryl Ye, joins the podcast to share her story of becoming an Allied Health business owner, from her challenges, to triumphs, and everything in between.You’ll hear why Cheryl holds importance in forward planning including what she would have done differently, as well as her thoughts on the value of a strong team culture, learning leadership and coming into her own, and why she encourages all business owners to find a business coach and a mentor.Topics covered on forward planning, the value of team culture, and learning leadership: The importance of planning ahead, how planning helps you envision where you’re going, and what she personally would have done differently.  Dealing with being situated in Melbourne during the pandemic, and part of fostering a strong team culture while loving where you work. Her vision of becoming the best provider and how she incorporated that into her mission statement, how she lifted leadership skills to expand the team, and overcoming stereotypes of “quiet” leaders. Connect with Cheryl Ye Visit Cheryl’s Website  Follow Cheryl on Instagram (@speecheasesp_melbourne)  Connect with Cheryl on Facebook  Connect with Cheryl on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

With 28% of Australians living in rural and remote areas, it’s clear that something more has to be done to support their needs. Edward Johnson, SARRAH Chairperson, Umbo Co-Founder and Speech Pathologist, joins me for a chat on building sustainable services for rural communities – in particular, how SARRAH is making a difference by providing the support that rural and remote Australian communities need. We talked about the importance of getting sustainable services to the bush, including how Ed is advocating for better workforce training distribution. We also chat about the integral role that SARRAH plays in making this happen, as well as his thoughts on the future of the NDIS and what he thinks needs to change for real progress to happen.Topics covered on getting sustainable services to rural communities, the role of SARRAH, and the future of the NDIS: How to build sustainable services with clinician support, showing how this works on a small scale, and advocating for better workforce training pathways across all of Australia. The need for more undergraduate training and experiences, the Allied Health Rural Generalist Pathway (AHRGP) for allied health professionals and for allied health assistants, and the upcoming online national conference with the theme of People, Purpose, Passion: Pathways to Success. Why Edward would change the word “I” in NDIS, and seeing a change in the way allied health is trained in university.  Connect with Edward Johnson Visit Edward Johnson’s Websites: https://www.sarrah.org.au/ and https://umbo.com.au/  Connect with Edward Johnson on Facebook  Connect with Edward Johnson on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

Michelle Moya, Director at Hop Skip Jump Occupational Therapy, talks us through her private practice adventure and how she took the plunge in the midst of the pandemic to become a solopreneur. You’ll hear Michelle chat about overcoming the challenges of building a startup during the pandemic, including her learnings during the first critical 12 months. She also shares the importance of strong professional relationships, being curious and enjoying variety, as well as how she practices self-care to avoid burnout. We even discuss her thoughts on the NDIS, including what she would talk to Kurt Fearnley about if she ever got the chance.Topics covered on building a startup at a difficult time, the power of strong professional relationships, and the value of being a lifelong learner. Michelle’s learnings in the first 12 months, how she grew the business at a challenging time, and failure not being an option. The importance of word-of-mouth marketing, how she built a network after moving to a new area, and how to find a balance with communication. Embracing constant learning, how she refreshed her mindset after facing burnout, and practising self-care. Connect with Michelle Moya Connect with Michelle Moya on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

Ever heard the word, “burnout”? It’s a major topic of discussion in all industries, particularly after the past couple of years, and especially in the allied health industry. You may have heard your colleagues talk about it, or you may have experienced it first-hand for yourself. With it being such a pertinent topic right now, I’ve decided to run a brand new masterclass to help anyone who is dealing with the challenges of burnout.  This masterclass, “Strategies for Promoting Balance and Preventing Burnout”, will dive into three main topics: Focusing and Acting Faster, Creating a Self-Care Culture, and Improving Workplace Balance. Listen to the episode to find out more about what you’ll discover in each topic, and what else you can expect when joining in on the masterclass.  Topics covered on Focusing and Acting Faster, Creating a Self-Care Culture, and Improving Workplace Balance:   Burnout warning signs, causes and consequences, and engaging professional help.  Leading you by example, promoting personal resilience, and actioning team-wide care plans.  Setting purposeful and impactful work, promoting breaks and boundaries, and committing to safety and professional supports.  Connect with Cathy Love and Nacre Consulting:   Join the Accelerator Mastermind   Complete the Allied Health Biz Quiz   Let’s connect on Instagram   Follow us on Facebook   Let’s connect on LinkedIn   Join our Facebook Group online community   More about The Private Practice Made Perfect Show:  The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.  The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.  As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.  All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.  See omnystudio.com/listener for privacy information.

Principle Occupational Therapist and Owner of Verve OT, Sarah Collison, brings a little verve to the podcast this week to delve into a range of topics surrounding being a leader, balancing clinical and business duties, and the important role of graduate therapists for the allied health industry as a whole.You’ll hear Sarah discuss making the leap to owning a business after working in a large organisation, including how she brought in a team and developed systems. Listen in for plenty of insights including the value of saying “no”, how to overcome pressures as a leader, trends in the workforce, and why investing in new graduates is crucial for the future of allied health.Topics covered on leading your own team, having an industry commitment to graduates, and balancing being a clinician and business owner:  How to overcome the pressure that comes with leading your own team, including how to deal with responsibility, learning from mistakes, and being aware of obligations. Trends she’s noticed in the workforce, including why so many people are dropping out, and the importance of investing in and nurturing graduates.  How she found clinical joy and juggles between loving it, as well as the business side with a commitment to the OT profession. Connect with Sarah Collison Visit Sarah Collison’s Website  Connect with Sarah Collison on LinkedIn  Follow Sarah Collison on Facebook Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

In one of the most value-packed episodes yet, I’m joined by Natasha Hawker, Managing Director at Employee Matters, as she shares endless tips, statistics, and insights on recruitment and retention that all allied health business owners need to hear.Natasha discusses her observations of the workforce in the last five years, explaining why the applicant market is the tightest she’s seen in 27 years. She shares the three things employees prioritise when considering a new role, the importance of an Employee Value Proposition (EVP) for every business, and why you should be investing in yourself as well as your employees when it comes to skill sets. You’ll even hear her tips on how you can sharpen your interviewing skills.Topics covered on recruitment and retention, an Employee Value Proposition (EVP), and upskilling yourself and your employees:  Top three things that employees prioritise when they consider a new job, and why the applicant market is the tightest it’s ever been in 27 years. Why you need to identify your EVP and the 5 main categories you need to know to understand how to put your business above your competitors.  Why you need to invest in upskilling your managing skills and your employee’s skills to broaden skill sets. Resources Mentioned  Purchase Natasha Hawker’s book ‘From Hire to Fire & Everything in Between’  Where are you now? Video to assess where your business sits now and where you might be aiming to get to. Recruitment Genius Model  Employee Value Proposition – EVP video Connect with Hannah Dunn Visit Natasha Hawker’s Website  Visit the Employee Matters Website Connect with Natasha Hawker on LinkedIn  Follow Natasha Hawker on Twitter Follow Natasha Hawker on Facebook Tune into Natasha Hawker’s Podcast, Employees Matter Podcast Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Hannah Dunn, Director and Principal OT at D.O.T.S. Occupational Therapy for Children, dials into this episode to discuss her learnings as a business owner. We begin our chat with Hannah’s experience hiring her own husband, Warwick, as Business Development Manager, before discussing the rest of her wonderful team.You’ll hear how Hannah fosters team culture by helping everyone feel connected and creating solutions-focused learning, as well as her experience building out leadership teams. You’ll then hear about her business learnings post-COVID, her five-year predictions for her business and the NDIS, as well as diversifying business income through creating other pathways.Topics covered on team culture, leadership, and diversifying income:  How to ensure that everyone feels connected and using solutions-focused learning. Building out leadership teams. What it looks like to create other pathways and how to find a balance. Connect with Hannah Dunn Visit Hannah Dunn Website  Connect with Hannah Dunn on LinkedIn  Follow Hannah Dunn on Facebook Follow Hannah Dunn on Instagram  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Occupational Therapist and Founding Director of Optimal Living Therapy, Lauren Hart, tunes into the podcast to share her adventure as a business owner. She delves into what it was like starting out, including her expectations, and the reality, as well as the importance of making errors along the way.She then shares why “people” have been her steepest learning curve, which involved learning her leadership style. This also relates to her approach to managing her team, which includes recognising different sets of skills and how significant systems come into play to support the team. You’ll then hear how she got comfortable with numbers and finances, before we round out with a chat about the NDIS and its complexities.Topics covered on being motivated as a business owner, leadership styles, and the NDIS:  Being challenged and stimulated helps the business to grow Understanding how you lead, in order to understand how to manage your team and recognise their skill sets Future NDIS projections and what she would do if she were CEO Connect with Lauren Hart Visit Lauren Hart Website  Connect with Lauren Hart on LinkedIn  Follow Lauren Hart on Facebook Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

The Founding Director of Kids Matters (or as she likes to call herself, the Principal) Vivienne Williams joins the podcast for an insight-packed episode. Vivienne shares her experience growing her business being on maternity leave, to now having plenty of goals lined up for the future.You’ll hear some shiny gold nuggets in this episode with Vivienne’s insights into the best learnings she’s gained from making mistakes as a business owner, which include being more aware of her approach, and focusing more on her team. She opens up about how much her team has taught her, understanding their unique skill sets, facilitating culture, and how she uses Wealth Dynamic Profiles. You’ll also hear her experience bringing on her Practice Manager, and QLD Allied Health trends including her recruitment predictions and thoughts on the NDIS.Topics covered on teams, culture and growing as a business owner:  What your team can teach you and understanding unique skill sets Facilitating culture Embracing learning from mistakes, having goals as a business owner, and predictions on Allied Health recruitment and the NDIS Connect with Vivienne Williams Visit Vivienne Williams Website  Follow Vivienne Williams on Instagram  Connect with Vivienne Williams on Facebook  Connect with Vivienne Williams on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Simone Dudley, Co-Founder of Therapy Connect, joins the podcast once again, and what an exciting thing it is to hear about the growth in just a few years. We start off reflecting on her journey transitioning from clinician to business owner, developing the business as a dedicated telehealth provider, quickly diversifying the team, and revealing her key learnings and confronting moments. You’ll then hear us discuss what it was like being a telehealth provider during COVID, being inundated, and how they adapted and adjusted. Simone also chats about family and personal pursuits, and what she thinks telehealth will look like in the next five years – an interesting discussion around the microscopes emerging around engagement in telehealth, and understanding what it enables and the challenges it brings.Topics covered on transitioning from clinician to business owner and telehealth:  Key learnings and confronting moments Being an established telehealth practice during COVID The possibilities of telehealth Related Episodes  Episode 19 Season 2: Breaking Down Barriers and Borders with Sue Cameron and Simone Dudley Connect with Simone Dudley Visit Simone Dudley’s Website Connect with Simone Dudley on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

Alyce Svensk wears many hats – Allied Health Business Mentor, Clinical Supervisor, and Director of Sensational Start OT. This week, she joins the podcast to discuss her journey, from bringing on her first employee, to now mentoring graduate OT’s left right and centre. You’ll hear how new graduates affect the existing team culture, Alyce’s insights for creating and maintaining a positive team culture, as well as how Allied Health Assistants (AHA) fit into the bigger picture. We also chat about identifying learning styles as a leader, the NDIS, and the rare positives that have come out of COVID for her business.Topics covered on mentoring graduate OT’s:  Creating and maintaining team culture Being purposeful about supporting the team The future of Allied Health Assistant Roles in the NDIS context Connect with Alyce Svensk:   Visit Alyce Svensk’s Website Follow Alyce Svensk on Instagram (@sensationalstartot)  Connect with Alyce Svensk on Facebook https://www.facebook.com/sensationalstart https://www.facebook.com/Alycesvenskconsulting Connect with Alyce Svensk on LinkedIn  Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  See omnystudio.com/listener for privacy information.

I’m joined by Chantelle Robards – Allied Health Subject Matter Specialist at Ernst & Young Global Consulting Services – to discuss several barriers that seem to be preventing many Allied Health business owners from stepping outside their comfort zone and doing things differently.We chat about the NDIS and its barriers, as well as the overall workforce including undergrad preparation, volume of students required to meet current needs, and the short and long-term impacts of more Allied Health professionals leaving the profession. You’ll also hear Chantelle’s thoughts on Allied Health Assistants (AHA’s) such as engaging in training, the commercial reality of making AHA’s work, and whether the NDIS will require for AHA’s to be qualified.Topics covered on the NDIS, workforce and Allied Health Assistants:  Barriers to doing business differently Undergrad preparations Delegating and releasing work to AHA’s Resources Mentioned  Human Services Skills Organisation for information regarding engaging with RTO’s Allied Health Assistant Network Australia NDIS Quarterly Reports (NDIS Plan underspend) Care and Support Sector Community of Practice Facebook group Connect with Chantelle Robards  Connect with Chantelle Robards on LinkedIn Email Chantelle Robards Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. See omnystudio.com/listener for privacy information.

Are you looking after yourself as well as you should be? This week I’m joined by Jo Muirhead – Founder and CEO of Purple Co. You’ll hear Jo share her journey starting Purple Co during the global financial crisis, to keeping the business afloat during her battle with cancer.As we discuss what it means to thrive in adversity, you’ll hear why Jo doesn’t like being referred to as an “inspiration”, as well as her thoughts on allied health professionals and tackling (or more-so preventing) burnout. We take a deep-dive into personal wellness and its importance, practising what you preach as a health professional, overcoming denial, and so much more. Topics covered on managing burnout:  Overcoming denial Taking control of your health Prevention vs. damage control  Connect with Jo Muirhead   Connect with Jo Muirhead on LinkedIn  Follow Jo Muirhead on Instagram @jo_muirhead Connect with Jo Muirhead on Facebook Visit Jo Muirhead’s website Connect with Nacre Consulting:  Join the Accelerator Mastermind  Complete the Allied Health Biz Quiz  Let’s connect on Instagram  Follow us on Facebook  Let’s connect on LinkedIn  Join our Facebook Group online community  More about The Private Practice Made Perfect Show: The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

We’re going in-house this episode with our very own Process Documentation Officer here at Nacre Consulting – Ben Reich. As he is also studying Atmospheric Science at Monash University, it only seemed fitting to have a chat with Ben about climate change, renewable energy, and carbon-neutral strategies.  You’ll hear exactly what Ben’s studying and how this gives him such an insight into climate change and what we must do as human beings to go more sustainable and make a positive impact. We discuss his thoughts on how Nacre can go more carbon-neutral, challenges of tracking your own carbon footprint, carbon offsetting, having personal responsibility, and the next big steps he envisions for Nacre in the upcoming 6 months. Topics covered on going carbon-neutral:   Climate change  Carbon offsetting  Tracking your carbon footprint  Resources Mentioned     https://www.systemology.com/     https://www.systemhub.com/     https://www.carbonneutral.com/    Related Episodes   Episode 235: How to Reduce Your Carbon Footprint and Go Carbon Neutral in Your Organisation   Connect with Ben Reich    Connect with Ben Reich on LinkedIn   Connect with Nacre Consulting:   Join the Accelerator Mastermind   Complete the Allied Health Biz Quiz   Let’s connect on Instagram   Follow us on Facebook   Let’s connect on LinkedIn   Join our Facebook Group online community   More about The Private Practice Made Perfect Show:  The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.  The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.  As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.  All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.See omnystudio.com/listener for privacy information.

I am yet to meet an allied health business owner who doesn’t want to understand their numbers better, have them all in one place, and know how to use them.But for those who aren’t too sure about where to start, it can be fairly intimidating (to say the least).Ever thought to yourself, “Oh, that’s good enough for now.” Sure, that bulky Excel spreadsheet might be “good enough” in theory, but at what cost? This episode is an important reminder to have those conversations with the experts, because you probably don’t realise how much easier and more valuable streamlining your numbers and processes can be. As I always say: you just don’t know what you don’t know.That’s why we’ve got the wonderful Cullen Brugman in for this week’s PPMP episode. Cullen is the Managing Director of Dashboard Magic. Dashboard Magic builds dashboards to help you see how well your business is performing.There are countless golden nuggets in this conversation, starting with the concept of making data more meaningful, the critical numbers you should have as a business owner, and how to avoid inconsistent data tracking.We also discuss overcoming the challenge of getting the relevant numbers to look at, Cullen’s observations on manual data manipulation (find out what you could be missing), and how it all comes back to opportunity cost of time, and cost of mental space.You’ll even hear what it’s like working with Dashboard Magic, including how the entire process. If you want to get started on simplifying your data, download the free business metrics provided by Cullen himself by clicking here. Or if you’re ready to get some help, book a 30-minute Zoom call now with Cullen by clicking here.See omnystudio.com/listener for privacy information.

Ever come out of a therapy session or meeting, only to check your phone or computer and be faced with 20 new emails? It’s one of the most stressful feelings, leaving you with the overwhelming task of sitting down and sifting through each and every one. And it doesn’t stop there – without the right support systems, this email-tsunami is a never-ending battle…The good news is that there’s a solution, and it’s a lot more streamlined than you might think. That solution is admin support.Here to cover all-things admin is Karina Follent – Founding Director of Pro-Assist Virtual Administration. Pro-Assist helps allied health business owners with flexible admin and NDIS support to make practices run smarter and smoother.For Karina, Pro-Assist isn’t just about the admin – it’s about fostering meaningful flexibility for business owners. From the start, she’s always had a passion for helping allied health business owners regain time, so that they can focus more on their loved ones.Karina’s passion is a great reminder of the importance of spending precious time with family and friends, where the business doesn’t claim your entire life. Is it time for you to get some admin support? What are you doing in the admin-space that you could be handing off to the pros? Never be afraid to ask for help – it’s an investment.In this episode, Karina runs us through the various admin tasks she does to help busy business owners, including the benefits of practice management software. You’ll also hear why you should have your systems set up first before hiring new staff, how to avoid burnout, NDIS opinions, and why you should be keeping your waitlists small and compact.See omnystudio.com/listener for privacy information.

If you could change anything about the NDIS right now, what would it be?This week’s guest on the PPMP Podcast is none other than Kerri Weaver – Owner of Eyes and Independence and Educational Disability Specialist.Kerri shares some great insights this week about being an allied health business owner – challenges and all. You’ll hear Kerri open up about losing her original role due to government cuts, as well as how that experience gave her the drive and motivation to start her own business.She shares what she first learnt about business as a whole in the first few years as a business owner, which included plenty of getting used to socials and website navigation. Her experience with networking and admin are also two important pieces for every business owner, particularly those just starting out. Kerri also discusses her experience knowing when to take a step back from the business – a friendly reminder for all business owners that taking time for yourself is part of the job. Where a lot of you will probably also relate in this episode is Kerri’s thoughts on the NDIS – there’s no holding back here. She gets right into how she would change it up, including what she’d do if she was the boss of the price guide.Don’t forget to listen to the end of the episode for Kerri’s insights on what she wants to achieve for her business in the next 12 months – something we should all set out to do once in a while to get clear on our long-term goals.See omnystudio.com/listener for privacy information.

What is your definition of wealth? For me, wealth is a form of energy. It has to move through you, your business, and around the planet, and it’s ultimately about what you want to have forward in your lifestyle.There’s really no one more perfect than our guest on this week’s episode to discuss all-things wealth, and that person is Jackson Millan – Managing Director of Aureus Financial, an award-winning wealth coaching, strategic advice and lending business.In this episode, you’ll hear Jackson deep-dive into countless topics surrounding turning your business profit into personal wealth, where having a momentum-based approach to money, wealth and profit is crucial. You’ll hear us discuss Jackson’s own definition of wealth, his observations about business owners and money mindsets, key stages of money memories, and so much more.One particular golden nugget is Jackson’s view on self-limiting beliefs surrounding wealth. In his own words, “You’ll never outgrow the invisible ceiling that is your mindset.”He shares the importance of having a reason to “lift” that invisible ceiling in order to allow you to step into strategies and tactics that let you create financial freedom.Another important talking point is the difference between profit and cash flow, and why profit isn’t your end game.So, what is your money mindset? Is it in need of a shift?On a separate note, did you hear about our Practice Managers Academy coming back with a bang?! Click here to find out more or follow this link here to listen to the podcast about it!See omnystudio.com/listener for privacy information.

Does your practice manager have the skills and support they need to really flourish? After plenty of research, we’ve uncovered that there are many practice managers out there who don’t have the right support. It often feels isolating and lonely, and they feel that their remarkable responsibilities and huge demands aren’t being recognised as they should be.At Nacre Consulting, we’ve been extra busy (as always) in creating a platform for practice managers to be heard, understood, and give them that opportunity to really hone their craft.Practice Managers Academy is back!We couldn’t be more excited to offer this wonderful event once again to any and all practice managers at allied health businesses. Practice Managers Academy (PMA) is all about helping upskill practice managers, so that they can differently support the business, business owner, and entire team. And this time around, we’ve made some changes – listen to the episode to find out all about them.Whether they’re feeling overwhelmed in your role, or simply want to boost their skills, PMA is designed for all practice managers to help save on time and energy, creating more certainty in the role with a valuable experience learning with others.Now more than ever before, it’s time for practice managers to shine and be empowered in their roles. PMA is about fulfilling their personal needs, as well as positioning the business for absolute awesomeness moving forward. Use this event as a training-ground for industry-specific skills, as well as a chance to hear how other practice managers are running their ship.PMA is facilitated by Cathy Love, members of the Nacre Consulting team, and other subject-matter experts. For ALL the details on this event, listen to the episode now!Or to sign up right now and secure a spot for your practice manager, click here.See omnystudio.com/listener for privacy information.

Ever thought about selling your business? Or looking to explore the concept a little further?Here to give you the opportunity to dip your toes into the water is Michael Kerr – Founding Director of Kerr Capital. Kerr Capital advises business owners on whether it’s the right time to sell, and what their business is really worth.Michael shares his insights on when and why an allied health business owner would reach out and engage Kerr Capital to get their business valued.You’ll hear all-things business value, Michael’s philosophy on valuing businesses, as well as the process of evaluations – including the art and science of your actual net profits.I’ve heard it all – allied health business owners not thinking that their business is too small, or thinking, “Would anyone even want to buy it?” (Something that honestly makes my business heart break). Then there’s the owner that just limps along until they have to make that tough decision about which way it’s going to go.That’s what makes Michael’s insights so valuable, as he gets into the nitty-gritty of the main reasons people come to him to get their business valued, and what “exit” really looks like.At the end of the day, it’s all about reclaiming your time and lifestyle if you’re going to sell-up. You could even be increasing the value of your business because you’re proving that it can run on less of your input.But if you’re not ready to sell, that’s okay too. It’s just about being fully aware of where your business is at, and also be aware of the risks on both sides.Practice Managers Academy starts in July! It is now back with a bang and more intensive than ever! Sign up for our 12-weeks Practice Managers Academy here! Or just click on the link anyway to know more…See omnystudio.com/listener for privacy information.

How do you feel when you hear about the future of therapy? Does the idea of new, innovative tech scare you? Here to calm your fears this week is Laura Simmons – CEO and Founder of Theratrak and Paediatric Occupational Therapist.Theratrak has digitised allied healthcare as a platform that allows multidisciplinary teams to bridge the gap between therapy sessions and create a more inclusive model of healthcare.  Innovation and change are two focal points in this episode, as Laura gives valuable insights into how Theratrak works, and how it’s making an impact on the industry. You’ll hear her journey evolving Theratrak, as well as what inspired her to get into the entrepreneurial tech space, and the steep learning curve she’s overcome in understanding software development.  Other fabulous insights include how she figures out what the next improvements are going to be in the business (which includes the importance of watching and listening when gaining feedback from clients), and leveraging tech and data for things like NDIS reports. What really stands out in this episode is Laura’s exploration of change and innovation in allied health. We all know how scary change can be, but instead, try think of yourself as a change champion. Look at the positives that tech can bring to everyone’s lives in the allied health industry – and Theratrak is a perfect example of that. Laura shares her advice for allied health professionals who are cautious about investing in something like Theratrak, as well as overcoming tech-fear. And if you’re already keen to know what’s set for the future of Theratrak and what they’re bringing to the allied health table, sign up to their newsletter to be the first to know about exciting new releases coming soon. See omnystudio.com/listener for privacy information.

Carbon neutral – what does it mean and why should all businesses be moving towards it? This week we’re doing things a little differently and shifting our focus onto somewhere we all call home – the Earth. Here to give us all the insights, tips and advice we need is Jason from Cliniko. His role is, as he describes it, “a little bit of everything”, and there couldn’t be anyone more perfect to walk us through sustainability and all it entails. First and foremost, Jason knows how intimidating it can seem for business owners to understand their carbon footprint and learn how to be more sustainable. What he’s here to talk about is how every little bit counts, and that you can start from an individual perspective rather than an organisation-wide perspective at first. Jason shares how to lead an organisation towards being carbon neutral, why he’s so passionate about the topic, as well as the definitions behind carbon neutral and carbon footprint. You’ll also hear his experience leading the carbon-crusade at Cliniko – which included getting companies like Carbon Neutral on board to guide and support them to implement changes. Jason explores some interesting insights they discovered from an initial energy-use audit at Cliniko, revealing the highlights and lowlights across all team members. (The results will definitely shock you.) For Cliniko users and beyond, you can discover all of Jason’s findings in his blog post, Cliniko is now carbon neutral! Remember: it’s not all doom and gloom. If we all just make some changes (no matter how small they may be) we can save our Earth and keep her going for years to come. Find out more about global progress by heading to Global Goals. See omnystudio.com/listener for privacy information.

This week I’ve got the absolute pleasure of speaking with the Managing Director Team from Everyday Independence – Ingrid Cole, Mal Healey and Leanne Healey.Everyday Independence is a team of 600 people offering a diverse range of evidence-based therapy services to support all Australians to build skills and confidence. Their teams span across Victoria, NSW, Queensland, Tasmania, South Australia and Western Australia.It’s been quite a while since our last chat way back in 2018, which is why it’s so exciting to hear their progress during the last few years, including where they’ve expanded their reach and impact.We start off by exploring their team and core values. In particular, they dive into why they find it important to have defined roles and career pathways, as it helps people know what they need to do and where they can go to get the support they need.We chat about how they’ve found that sweet spot as leaders of freedom and clarity, where they know that their people want to be autonomous in their roles. This approach helps them know exactly what they have to deliver, but there also needs to be room for them to grow and develop.One part of this episode that particularly stands out is what they’ve learned from the pandemic, especially when it comes to their team. We explore what they call the “employee satisfaction loop”, coping with rules, and how they’ve managed to give everyone the input and support they need without purely relying on face-to-face contact.  It certainly encourages many allied health business owners to sit down and ask themselves:What has the pandemic taught me? What are some positives that I can pull from the experience amongst all the challenges?See omnystudio.com/listener for privacy information.

How are you making sure you’re constantly improving? For us at Nacre Consulting, we’re putting ourselves under the microscope on a pretty continuous basis. Why? Because we want to make sure that we’re not only doing things differently, but also that we’re making changes based on your feedback. This week’s PPMP episode is a Solo one with me-myself-and-I. It’s a quickie, but a goodie, as you’ll hear me talk about some very exciting news… Our webinars are getting a facelift! We’ve decided to change-up the structure and function of our webinars, all based on your feedback. This new webinar concept will be based around providing Masterclasses each month, where we’ll get specific on certain topics and support you to take action easier than ever. In this episode, you’ll hear me explain why we’re making this change, as well as all the exciting details you need to know about these upcoming Masterclasses and how they work. I also share what’s coming up and what you’ve got to look forward to all the way to December – you’ll hear each monthly topic for the rest of 2022. And don’t forget to stay to the end of the episode – you’ll hear all about the amazing feedback and success of our Allied Health Biz Quiz, and how you can get involved. So what are you waiting for? Listen now to the episode and find out more about the topics and how to register your spot for all the upcoming Masterclasses on our brand-new website.See omnystudio.com/listener for privacy information.