A Well-Designed Business® | Interior Design Business Podcast
1,223 episodes — Page 2 of 25
1172: BEST OF SHOW: Jessica Matteson: The Client Experience Is #1 in Design
Today with Jessica Matteson: Welcome to A Well-Designed Business. Jessica Matteson started her business with lots of experience but little time and money to invest in getting Jessica Matteson Landscape Architecture off the ground. Jessica shares her journey from starting with just $35 in advertising postcards to running a successful luxury landscape architecture business. Pick it apart: [14:28] Jessica shares her onboarding process in detail [18:12] Jessica gives a tip on how to handle a client introducing new wants in the middle of a project [22:78] Jessica shares how she broadens the scope of projects to include additional products [26:20] Jessica shares how she used to do her discovery process and the benefits of conducting it with her new method [34:28] Jessica tells the story about how she invented her one-day service concept [41:20] Jessica shares her simple marketing strategy she’s used since day one [52:30] Jessica tells about her early years and the mantra that got her through LuAnn and Jessica Matteson’s Ah-Ha moments: “I’ve stopped converting people. I just look for people who are open to the message.” – Jessica Matteson “Just do one thing. Don’t ever let yourself do nothing. Because the difference between something and nothing is everything.” – Jessica Matteson “Just get ready for when the opportunity is fully available.” – Jessica Matteson “You can’t work out hard enough in one day to achieve the body you want.” -LuAnn (paraphrasing Jessica’s statement) More About Jessica Matteson: Jessica Matteson is a landscape architect that believes in the great joys of life. She works with residential and select commercial clients to design landscapes and distinctive outdoor experiences. Using her signature discovery process, she identifies the special magic of each property and combines it with each clients’ unique identity to create something one-of-a-kind and exceptional. By harnessing the nuances of light, sound, air movement, and perspective, as well as the subconscious psychology of plantings and materials, she tells an original story of a place and its inhabitants. Jessica’s work is influenced by travel to more than 20 countries to study all genre of landscapes and wild places. She has a Masters of Landscape Architecture and a Bachelor of science in horticulture, both from Cornell University. Before opening MLA, she worked for highly respected firms in both the south and northeast as well as an organic design-build company in New York State. Connect with Jessica Matteson: Website Instagram LinkedIn Pinterest What’s new with LuAnn Nigara luannuniversity.com https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
1171: Jenna Gaidusek: AI Ethics for Interior Designers: Protecting Your Clients and Brand
Today With Jenna Gaidusek: AI is not going anywhere. But how you use it inside your design firm? That’s a leadership decision. In this follow-up conversation with Jenna Gaidusek, we move beyond what AI can do and dig into what it should do inside your business. Because here’s the thing: Ignoring AI is not leadership.But using it without standards? That’s not leadership either. In this episode, we talk about: What is absolutely off-limits when using AI Why uploading other people’s intellectual property is a hard no How to protect client financial and project data Why “Chat said so” is not a strategy How to create internal SOPs and guardrails for your team AI is a tool. It is not exercising judgment for you. It is not leading your business for you. If you are the principal of your firm, you are responsible for how this technology is used. This episode will help you think like a CEO in the age of AI and put boundaries in place before problems arise. Because systems create freedom. And standards protect integrity. More About Jenna Gaidusek: Meet Jenna Gaidusek, a visionary entrepreneur, interior designer, and one of the most trusted voices in the world of design technology. As the founder of AI for Interior Designers ™, Jenna has dedicated her career to helping creative professionals navigate the fast-changing landscape of artificial intelligence with confidence, clarity, and a healthy dose of curiosity. Jenna’s approach is refreshingly practical and deeply human. She understands that, for many designers, AI can seem intimidating or out of reach. That’s why she’s made it her mission to break down complex concepts into real-world strategies that anyone can understand and apply—no tech background required. Through her on-demand learning platform, The DAIly, as well as live workshops, in- person events, and personalized advisory, Jenna empowers designers to use AI not just as a buzzword, but as a genuine tool for creativity, efficiency, and business growth. A longtime advocate for ethical technology, Jenna partners with leading industry groups and publications to ensure that AI is used responsibly and transparently in the design world. Her insights are grounded in real experience: before becoming a tech educator, Jenna built a thriving design firm and launched platforms like eDesign Tribe and eDesign U, both acquired by Mydoma Studio in 2022. Connect with Jenna Gaidusek: Website Instagram Youtube LinkedIn What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: AWDB EP.618: Jenna Gaidusek: How to Build an Online Business in Interior Design AWDB EP.911: Power Talk Friday: Jenna Gaidusek: Introducing Virtual Assistant Certification by Mydoma Studio AWDB EP. 1110: Jenna Gaidusek: Mastering AI Tools for a Streamlined Design Business
1170: BEST OF SHOW: Meryl Santopietro: How to Re-Invent, Re Vitalize Your Firm, Even After 20 Years
Today with Meryl Santopietro: Welcome to A Well-Designed Business®. Today, I’m thrilled to have Meryl Santopietro. She is going to be sharing with us about her career and her decision to move her business to Manhattan. Meryl’s business was based in Rhode Island until she moved her business to Manhattan. She also has the pleasure of working with her two daughters every day. More About Meryl Santopietro: SANTOPIETRO INTERIORS is a family design firm based in New York City and Rhode Island, that is highly sought after for their diverse, expertly executed style, careful attention to detail and unparalleled project management expertise on the grandest scale. This A.S.I.D. (American Society of Interior Designers) Award winning design firm specializes in residential and commercial interior design servicing the most prominent figures in the worlds of media, fashion and finance. The varied backgrounds and expertise of the firm’s members provide clients with an unprecedented, comprehensive approach to design and careful attention to detail. Meryl, the founder and creative director, brings to the team a fine arts background with degrees from the University of California at Berkeley and Rhode Island School of Design and more than 30 years experience spearheading all levels of design projects. Alessandra, senior designer, has an apparel design degree from Rhode Island School of Design and experience working for some of the most notable fashion houses, including Ralph Lauren. Joy, director of marketing and development, brings a legal background with a law degree from Suffolk University and concentration in Intellectual Property law. Together, their ability to listen to their clients and transform spaces into oasis, tailored to each individual and their lifestyle is what makes them so unique and so beloved by their clients. Connect with Meryl Santopietro: Website What’s new with LuAnn Nigara: luannuniversity.com https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
1169: What Would Lu Do?: Now That It Works, Lead It
Today With LuAnn Nigara: A Well-Designed Business® 10-Year Anniversary Series, Part 5 What happens when your business finally works? The referrals are steady.The revenue is consistent.The team exists. For many entrepreneurs, this is where survival ends. But it’s also where drift can begin. In Part 5 of the 10-Year Anniversary Series, LuAnn shares the leadership shift that happens after stability. Through a pivotal story from her early years at Window Works and a transparent look at her recent recalibration of the podcast itself, she unpacks what it really means to lead what you’ve built. This episode is about: • Recognizing where your real value lives• Avoiding drift when things feel comfortable• Recalibrating your business to serve both your mission and your life• Designing the next decade intentionally If your business works… this episode is your mirror. Because once it works, your job changes. Now you must lead it. Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
1168: Christa O'Leary: How Psychology Transforms Client Communication and Satisfaction
Today With Christa O’Leary: Today with Christa O'Leary, we explore how her background in psychology and marriage and family therapy completely transformed the way she approaches design. Christa shows us that great design isn't just about aesthetics, it's about creating environments that support wellness, help clients thrive, and make them feel how they want to feel when they walk through the door. Ever feel like your design work would be even better if you truly understood the people you're designing for, not just their style preferences, but how they really live, what they struggle with, and how they want to feel in their spaces? Christa talks about learning to speak your client's language (not designer language), assessing spaces in ways design school never taught, and why understanding personality types can be your greatest tool for client communication. Your design work can go deeper. It can change lives. More About Christa O’Leary: Founder and CEO of Home in Harmony Designs, Christa O’ Leary leads a distinguished design firm renowned for crafting exquisite interiors that elevate both aesthetic beauty and the well-being of her clients. With a rare combination of expertise— holding dual degrees in psychology and human development— O'Leary’ s foundation in marriage and family therapy uniquely informs her philosophy of “Design Inspired Living,” where interiors not only reflect personal style but also foster emotional and physical wellness. A celebrated figure in the world of interior design, O’ Leary has been recognized as one of the Top 50 Design Firms by Designer’s Today magazine and hailed as the “One to Watch” by Modern Luxury Magazine. Her insights and innovative approach have positioned her as a thought leader in the industry. She has shared her expertise as a keynote speaker at the prestigious High Point Market and participated as a Market Pro, further solidifying her influence in the design community. Additionally, she has been a featured speaker on the Traditional Home panel at HPMKT, offering her unique perspective on creating spaces that nurture and inspire. A celebrated author and advocate for sustainable living, Christa’ s work has captured the attention of national media, with appearances on CBS, NBC, and The Hallmark Channel. As a sought-after motivational speaker, she has inspired audiences worldwide, appearing on renowned radio shows and podcasts. Her signature designs, regularly featured in prestigious publications such as Modern Luxury, Designer's Today, New England Home, Luxury Interiors, and by the acclaimed international fabric house Kravet, encourage a life of elegance, harmony, and vitality. Most recently, O’Leary’s work was highlighted in the 2025 Hamptons Cottages & Gardens showhouse with her spectacular dining room space that was an overwhelming Instagram favorite. Through her visionary leadership at Home in Harmony Designs, Christa continues to push the boundaries of traditional interior design, blending her deep understanding of aesthetics and human psychology to create spaces that are not only beautiful but also deeply enriching those who inhabit them. Connect with Christa O’Leary: Website Instagram Facebook Book: Home in Harmony: Designing an Inspired Life Clutter Clearing Challenge Other Resources Mentioned: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design Other Shows Mentioned: #892: Sharon L. Sherman: Decoding Personality Types for Successful Client Outcomes #1081: Tracee Murphy: The Psychology of Luxury Sales in Interior Design
1167: What Would Lu Do?: When Your Business Starts Working… Now What?
Today With LuAnn Nigara: When your business starts working, everything changes. In Part Four of the 10-Year Birthday Series, LuAnn shares the shift that happens when success creates complexity — and why growth without structure leads to burnout. What began as one microphone and one clear promise eventually became something bigger. More responsibility. More demand. More opportunity. And with that came a critical realization: You don’t scale by saying yes to everything.You scale by designing intentionally. In this episode, LuAnn walks through how A Well-Designed Business® evolved from a podcast into a thoughtfully built ecosystem — including Power Talk Friday, LuAnn University, Chairman of the Board, and the newly emerging Boardroom for Creatives. But this isn’t about the programs. It’s about the pattern. If you’ve moved from one-room projects to full homes…If you’ve tested new services and refined your offers…If you’ve felt the pressure of success and wondered how to protect your standards… This episode will help you see your own business more clearly. Because building the house is one level. Designing it on purpose is another. And leading what you’ve built into the next decade? That’s where we’re headed next. Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
1166: BEST OF SHOW: Marie Flanigan: Leveraging Relationships and Making Decisions in Interior Design
Today with Marie Flanigan: Welcome to A Well-Designed Business®. Today, I’m thrilled to have Marie Flanigan back on the show. Marie has more than a decade of experience as a thriving designer, one whose list of accolades goes on for days. In today’s episode, Marie is answering questions from listeners about how to make big decisions in your business— how to attract the clients and projects you truly desire, how to strategically market, how to handle client expectations, and more! LuAnn and Marie Flanigan’s Ah-Ha moments: “I think it’s so important to just live out doing the best you can— be the best at whatever you’re doing in the moment. That’s what builds the relationships, that’s what provides the contacts, that’s what gives you the 10,000 hours to become the expert and really grow into the area you want to be in.” -Marie Flanigan “You do want to turn away the business that sucks the energy out of you or that takes too much of your time away, because when the right projects come along you need to be open for that.” -Marie Flanigan “Gut instinct is very important, but you should also go on data.” -Marie Flanigan “It isn’t just about putting an ad in a newspaper— it’s all the little things that you do across your business.” -LuAnn Nigara More About Marie Flanigan: Originally trained as an architect, Marie Flanigan seamlessly unites structure with style, unlocking a unique level of depth through her mutual consideration of an interior and its framework. For more than a decade, Marie has crafted well-articulated spaces that expertly reflect the stories of those who dwell and work within. Her trademark signature of innovative simplicity is evident through the sophisticated use of color, texture, and light. Marie’s projects span the country, from luxury residences to high-end commercial showrooms, each one exhibiting her firm’s commitment to exceptional design and extraordinary service. Marie’s work and expertise have been featured by premier publications including Architectural Digest, Elle Décor, Vogue, House Beautiful, Southern Living, Domino, Traditional Home, Elegant Homes, Southern Home, and Luxe Magazine. She regularly shares her design and lifestyle advice with TV audiences, including her role on HGTV’s internationally broadcast series, Property Brothers: Brother vs. Brother. In addition to Marie’s design work, she has now launched collections with some of the industry’s top manufacturers including Visual Comfort and Aria Stone. Her debut book, The Beauty of Home, is now available for purchase. Connect with Marie Flanigan: Website Instagram Facebook Pinterest Twitter What’s new with LuAnn Nigara: luannuniversity.com https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: #89 Marie Flanigan – How Marketing Strategies Helped Her Grow Her Firm #50 Veronica Solomon – Powerful Marketing for your Interior Design Firm- Website to Fan Engagement on Facebook #06 Identifying Your Transferrable Skills with Erika Ward
1165: Megan Dahle: A Four-Part Framework for Making Sense of Your Business Numbers
Today With Megan Dahle: If your books are clean but your decisions still feel heavy, this episode is for you. My guest today, Megan Dahle, is a fractional CFO for creative business owners, and she has a unique way of helping entrepreneurs understand what their numbers are actually telling them without shame, overwhelm, or judgment. In this conversation, Megan shares her four-part framework for looking at your business numbers in a way that supports better decisions, calmer leadership, and long-term sustainability. We talk about the difference between historical information and future insight, why operational expenses are often misunderstood, and how clarity in how money comes in and moves through your business directly impacts your confidence as a decision-maker. This is not an accounting lesson. It’s a conversation about understanding patterns, recognizing direction, and leading your business with intention instead of fear. If you’ve ever thought, “I should feel better about my business than I do,” this episode will help you understand why and what to pay attention to next. More About Megan Dahle: As someone who has seen the intimate ups and downs inside hundreds of small businesses, including her own, Megan Dahle (pronounced “Dolly”) has an uncanny ability to spot the invisible habits, processes, and fears that make running a business harder than it needs to be. From a young age, Megan could “see” numbers inf the form of shapes and colors. Today, she uses that gift to translate confusing spreadsheets and financial statements into visual, intuitive tools that help creative business owners understand what their resources are actually buying, where growth is possible, and what kind of work truly lights them up. Megan doesn’t tell people what to do. Instead, she helps them uncover their own path by illuminating what’s been unseen and getting brutally but lovingly honest about their relationship with their business. With a Master’s degree in accounting and 23 years of experience, Megan has spent the last nine years helping creative founders realize just how smart and capable they already are. When she’s not working, you’ll likely find her wandering through gardens, playing at the bridge club, or curled up on the couch with a good book. Connect with Megan Dahle: Website Instagram What’s new with LuAnn Nigara: Watch the Docuseries! https://www.luannnigara.com/cob Register FREE for Prereqs for Success: Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources Mentioned: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design
1164: WWLD: When Responsibility Became Stewardship
Today With LuAnn Nigara: In Part Three of the A Well-Designed Business 10-Year Birthday Series, LuAnn moves the story forward into the phase almost no one prepares you for. The moment when hustle stops being the solution. Not because the work disappears. But because the work changes. By this point, the podcast no longer depended on LuAnn doing everything herself. It depended on something else entirely. Stewardship. In this episode, LuAnn shares what happens when stepping out of the weeds doesn’t mean stepping away, but stepping into a different level of responsibility. A level she had lived through before while growing Window Works, and one she recognized just in time this time around. You’ll hear how the work shifted from execution to bigger thinking, and why growth at this stage demands more discernment, not more effort. LuAnn walks through: What replaces doing when you stop doing everything Why long-term alignment matters more than enthusiasm How LuAnn University evolved from great courses into a true business school for creatives Why speaking engagements, partnerships, and opportunities must earn their yes How responsibility expands when you’re accountable to communities, not just yourself The difference between visibility and values Why some of the hardest no’s look great on paper And how leadership without ego creates stronger outcomes for everyone involved This is also the season where decisions began running through a future lens. Five years. Ten years. Twenty years. Will this still matter? Will I still be proud of it? And what happens when I’m no longer here to run it? This episode is about the quiet shift from building something exciting to protecting something meaningful. From growth to guardianship. From proving to preserving. If you’ve ever felt the weight of success get heavier instead of lighter, this episode will help you understand why. And why that weight is not a problem to solve, but a responsibility to lead. In the next episode, LuAnn will share what came next. The structures. The systems. And the decisions that allowed the business to grow without losing its soul. Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
1163: BEST OF SHOW: Sarah Magness: Practical Strategies for Talking Budgets
Today with Sarah Magness Welcome to today’s episode! We’re really glad to have Sarah Magness, of Magness Design, with us today. Eight years ago, Sarah hatched as a ‘baby designer’ and launched right into the luxury market. Today she talks to us about the real-life experience she gained during this time, before opening her own firm. She also talks about the “New Heights” program at Marymount that she came to spearhead through her involvement with the Institute of Classical Architecture and Art. And today we also have an excellent conversation with Sarah about the best way to talk budget with clients. This is often a really tricky area of business, so listen in to get Sarah’s very straightforward and clear advice. Magness Design began in 2010 with a focus on residential design. It is located in New York City and its current focus is on the preservation of historic properties, by saving them and making them livable. Their major projects are in New York City, the Hudson Valley area, and on Long Island. Sarah received her undergraduate degree in Architecture from the University of Texas at Austin and her graduate degree in Interior Design from Pratt Institute. She is a House Beautiful “Next Wave” designer and she’s also been featured in Architectural Digest for a very large townhouse project that she saved and renovated. Listen in to find out more. Show highlights: Working for three or four different design firms is a great way to learn the business aspect of running your own design business. The different people that Sarah first worked for, to gain real-life experience. The type of apprenticeship that architecture undergraduates are required to do. Sarah’s recommendations for getting to work for the best firms, after graduating from school. New York has a really supportive and talented design community. Budget is always an issue with clients. How Sarah approaches budget conversations with her clients. How to estimate a budget for your client on the spot. The importance of having really clear communication with your clients. It is often the clients’ choices that cause a project to go over budget. Giving the client an itemized list with the cost of each item on it. How to talk to your client about going over the budget for certain items. When and how to discuss fees with a high-end client. The language to use in order to get the best response from clients when dealing with multi-faceted projects. Sarah discusses the passion-projects that she’s involved with. Sarah has created a twelve-minute documentary called The Town Home, about a seven-story 1911 New York townhouse renovation project that she did. Other episodes mentioned on the show: Andrew Suvalsky #28 Christie Leu # 182 Dr. Ellen Fisher #71 Links: Website Instagram Facebook Twitter Reference: Click the ICAA organization link find your local chapter.
1162: WWLD: When Consistency Became a Responsibility
Today With LuAnn Nigara: In Part Two of the A Well-Designed Business® 10-Year Birthday Series, LuAnn picks up where the story left off last week. The decision to start the podcast had been made.The show had launched.And then something else happened. It started working. In this episode, LuAnn shares what it actually looks like when consistency turns into responsibility, and when momentum begins to apply real pressure. Not the kind of pressure that comes from chaos or hustle, but the kind that forces you to grow up as a business owner. You’ll hear the behind-the-scenes truth about: Carrying fixed commitments alongside unpredictable work Why “hard” doesn’t automatically mean “wrong” The difference between being busy and being purposeful When standards stop being optional and start protecting trust Why boundaries must come before systems And what changes when your work begins to carry weight beyond you This is the unglamorous middle. The part most people don’t talk about. And the part where many businesses quietly break. If you’ve ever felt the pressure of growth and wondered if you’re doing it right, this episode will give you clarity, perspective, and a steadier way forward. Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
1161: BEST OF SHOW: Kae Whitaker : Get New Clients with the Right Email Sequence
Today with Kae Whitaker Welcome to another episode of A Well-Designed Business. Everyone can start doing their happy dance today because we have Kae Whitaker on the show! After doing her really great series all about Facebook, LuAnn was considering doing another series, about landing pages, click funnels, email responders etc. She was out there, in Podcast Land, listening and looking out for the right person to have on the show- someone who could really relate to you, as Designers, as well as having all the necessary know-how, when out of the blue, she got a notification that Kae Whitaker was going live on Instagram. She went on over to have a look and there was Kae, talking about click funnels and email sequences… It was like hitting the jackpot for LuAnn because she knows that Kae really talks our language, so listen in to find out what Kae has to share with you today, about Email Marketing. Today Kae is here to talk about Sales Funnels. What they are, why we need to know about them and how we can apply them to our individual interior design firms. Kae answers the questions: What kind of content should be in an email sequence and how often should I send a potential client an email? Kay is the Owner and the CEO of Kae Whitaker Solutions and she has more than ten years of experience in Retail Sales and Marketing Development. Now, her focus is on helping Small Businesses to stay competitive in their market and helping them to reach and surpass their revenue goals. She has worked with some of the largest national retailers and she now leverages her expertise in Retail Sales and Marketing Development to create her Premium Coaching Programs, that really help Small Business owners to tune in to what matters most in their Marketing efforts, by streamlining their processes and maximizing on their clientele. Kae’s highest achievements come from helping others to reach their goals and she really loves having the opportunity to help people to take their brand to the next level. So, listen in now, to find out how to tune in to what really matters most for your business. Show highlights: Kae explains what a Sales Funnel Why Sales Funnels are really important for Designers. The major difference in the number of conversions, and also the ability to predict revenue, that Kae has experienced in her firm, since starting with Email Marketing. Where to start, with developing your Email Marketing. Thinking about what you could offer for free, in return for an email address. You’re really not interrupting anyone, with Email Marketing, because they only opt-in if they’re interested. Why video works so well, as an opt-in. What to do, right after getting your first opt-in. How to build a great, trusting relationship, through your emails. The whole point behind Email Marketing. What the content of the sequence of emails, following the opt-in, should include. The right time to schedule a chat with someone. Working with an Automated Email Responder. (Like Acuity Scheduling) Not stopping after the first ‘no’ can really set you apart from other Designers. If you can muster up the courage to get in front of a camera, do it! The video really converts well! Some alternative ideas, if you don’t want to appear on camera. All about what’s to be expected from Kae’s soon to be launched Email Marketing Bootcamp. It will be live on Tuesdays at 8 pm (Central Standard Time) and it will be recorded, so you can still catch it if you miss the live broadcast. The importance of spending the time to learn something new. Kae will be back on the show soon, to talk about the more technical side of Email Marketing. Kae's website: https://kaewhitaker.com
1160: WWLD: Before the Podcast, The Decision No One Saw
Today With LuAnn Nigara: Ten years ago, A Well-Designed Business® didn’t exist. There were no downloads. No sponsors. No audience. There was just a decision. In this first episode of a four-part anniversary series, LuAnn takes you behind the scenes to the moment before the podcast, before the brand, before this became a business. She walks you through what her life and work actually looked like in 2015, running a successful, $2M business that depended almost entirely on two people. Herself and Vin. This episode is not about the launch. It’s about the choice that came before it. LuAnn shares the reality of being profitable but restless, successful but paying attention, and why the most important decisions in business are usually the ones no one applauds, likes, or even sees. If you’ve ever looked at someone else’s finished success and assumed the path was obvious or inevitable, this episode will reset that thinking. Because here’s the thing. Every business has a moment where everything changes. And it always starts with a decision. Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
1159: Overheard: The CEO Mindset Every Interior Designer Has to Learn (Or Burn Out Trying)
Today With Katy Cassaw, Kat Benson, Heather Peterson and Jillian Richey: In this Overheard episode of A Well-Designed Business, I sit down with four powerhouse designers — Heather Peterson, Jillian Richey Echevarria, and Katy Cassaw and Kat Benson of Nest Interiors — to talk about what it really means to step into the CEO seat. Each of these women has worked with business coach Desi Creswell to move from creative chaos to confident leadership. Together, we dig into the mindset shifts that make it possible to run a business with clarity — letting go of control, delegating effectively, setting boundaries, and learning to trust your team. Whether you’re a solo designer trying to get out of overwhelm or leading a growing team, this episode is a masterclass in how to think like a CEO, and why that shift changes everything. More About Katy Cassaw, Kat Benson, Heather Peterson and Jillian Richey: Katy Cassaw and Kat Benson: Nest Interiors, co-founded by Katy Cassaw and Kat Benson, is a full-service interior design firm devoted to transforming vision into reality. With a focus on residential design, our expertise spans new construction, remodeling, consulting, and product installation. Guided by more than 20 years of combined experience, we craft timeless interiors that balance style and functionality. Each project is an expression of our clients’ unique story, brought to life through a refined mix of design influences—bold, sophisticated, and enduringly livable. Heather Peterson: Heather is the mix master and principal designer behind the layered interiors at Heather Peterson Design. Through a collaborative approach, HPD translates clients’ individual tastes and lifestyles into homes that are effortlessly stylish, functional, and truly personal to them. A Columbia University-trained curator and former design magazine photo editor, Heather uses her trained eye and sense of story to create balanced, thoughtful, and distinctive spaces. At Heather Peterson Design, the work encompasses a variety of styles which reflect a wide-ranging passion in interior design. The team loves the challenge of blending all the things homeowners love, want, and value into a cohesive design. Jillian Richey: Jillian Richey Echevarria is the Principal Designer and CEO of Jillian Richey Design, a luxury interior design firm based in Hinsdale, Illinois, and Crown Point, Indiana. Known for her ability to create timeless, highly detailed homes, Jillian partners with clients, builders, and vendors to bring architectural visions to life—from custom cabinetry and millwork to full-scale furnishings and curated accessories. With nearly two decades of experience in the design industry, Jillian has grown her boutique studio into a thriving business, balancing high-end residential projects with a newly launched lifestyle venture: Jilly’s Boutique Café, a Parisian garden-inspired café and retail space that seamlessly merges her love of design, hospitality, and community. Jillian is passionate about the evolution of the designer’s role—from overextended creative to confident CEO. She shares candidly about the systems, leadership, and mindset shifts that allowed her to scale her business, raise her design fees, and empower her team. Guided by principles from Who Not How, 10x Is Easier Than 2x, and The Gap and the Gain, Jillian has embraced delegation, profitability, and sustainable growth while keeping her creative spirit at the center of her work. When she’s not leading design projects or building her café brand, Jillian is a wife, mom of two, and believer that design should be both beautiful and deeply livable. Other Shows Mentioned: Overheard Collection Desi Creswell Episodes AWDB #222: Power Talk Friday: Lee Cockerell- Customer Service the Disney Way AWDB #445: Tori Alexander: Her Production List Increases Efficiency and Profits
1158: BEST OF SHOW: Vanessa DeLeon: Triple D: Drive- Dedication- Discipline
Today with Vanessa DeLeon Today on the show we have a brilliant and when I say brilliant I really mean it, brilliant business woman: Vanessa DeLeon. Vanessa has starred on several television shows on some big television networks such as NBC, Bravo, HGTV and DIY Network. She has also been in several magazines such as TIME, Cosmopolitan etc. and on top of that she is a spokesperson! Wow! Talk about impressive resume! Please stay tuned to hear all of her great advice and her shared experiences. Vanessa shares with us: The triple “D’s” What she would have done differently before starting her own business at 20 When does the momentum pick up? Dreams do come true Are vision boards a yes or a no? Entitlement…I don’t think so! Vacation? What’s that? Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
1157: In Good Company: CEO Conversations with Kate O’Hara: Marketing to the Three Tiers of Luxury Clients and How to Attract Each One
Today With Kate O’Hara: Today on A Well Designed Business, Kate O'Hara from O'Hara Interiors reveals her framework for positioning your design business to attract the clients you actually want: entry-level clients need you to be discoverable, mid-tier clients need you to be distinct, and elite clients need you to be discreet. Kate explains the reality that many designers appear to work with one type of client but actually serve different clients 80-90% of the time. She breaks down how each tier has completely different expectations, from entry-level clients who need education and reassurance to elite clients who want designer-driven solutions and white-glove service. The conversation covers where each client tier actually finds designers, the messaging that resonates with each group, and how to align your brand positioning with your business goals. If you're struggling to attract your ideal clients or wondering whether your current approach matches your target market, this episode provides the framework to audit and adjust your strategy. LuAnn Nigara and Kate O'Hara's Ah-Ha Moments “At an entry level, you need to be discoverable. At a mid-tier, you need to be distinct, and at an elite tier, you need to be discreet.” - Kate O’Hara "It's really getting clear on who you want to attract so that your messaging does align." - LuAnn Nigara More About Kate O’Hara Kate O’Hara grew up in the world of design. After a decade with the company, she stepped into the role of CEO + Creative Director, expanding the family design firm into new regions of the U.S. When she isn’t traveling between our Minnesota and Texas offices, you can find Kate speaking at conferences, working with our design team, and connecting with new clients and furniture lines. Connect with Kate O’Hara Website Instagram Facebook Pinterest Houzz LinkedIn What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! http://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Other Shows Mentioned: Episode 1148 In Good company CEO Conversations with Kate O”Hara A Framework for Understanding Luxury Clients Episode 958: Overheard: What I Wish I Knew Then: With Kate O’Hara, Erika Ward, Jennifer Stoner, and Alex Alonso Episode 1030: In Good Company: CEO Conversations with Kate O’Hara: Insights and Strategies on Successful Scaling Episode 1042: In Good Company: CEO Conversations with Kate O’Hara: End-of-Year Business Strategies for Designers: Pipeline, Productivity, and Press Episode 649: Power Talk Friday: Brad Leavitt: Understanding Design-Build from the Builder’s Perspective Episode 615: Power Talk Friday: Brad Leavitt: Overcoming Resistance in the Design-Build Process Episode 878: Throwback Tuesday: Brad Leavitt: A Builder’s Perspective on the Design Build Process A BIG Thank You to Today's Sponsor: Kravet Inc. continues to expand with beautiful new showrooms designed to support the way you actually work. Recent openings include Birmingham, Charleston, Water Mill, New York, and Basking Ridge, New Jersey. Each Kravet showroom features their innovative Workspace model, an interactive environment showcasing furniture, fabric, wallcovering, trim, and carpet samples, thoughtfully merchandised to mirror how designers source. By fabric type. By category. By color. By the way you think. And quick reminder, I’ll be giving a presentation at the Basking Ridge, New Jersey showroom on January 21st, 2026. If you’re local or can get there, I would love to see you in person. Mark your calendar and come say hello. Go to luannnigara.com/event to learn more and RSVP by January 16th
1156: BEST OF SHOW: Susan Brunstrum: Practical Advice for Project Management
Susan is founder and principal of award-winning Sweet Peas Design, which she launched 13 years ago in the Chicago suburb of Libertyville as a one-woman firm. Today Sweet Peas Design is a full-service studio with a staff of six in downtown Libertyville and a branch office in Chicago. She and her team work with a broad-based clientele of entrepreneurs, corporate executives and professionals. Susan is an experienced speaker, whether on interior design issues or the business of design. She is a popular speaker on design at libraries on the North Shore of Chicago. Susan has been featured on NBC/LXTV’s “George to the Rescue” and “Open House,” and she appeared on CLTV’s “Bring It Home” program. Her work has been published in numerous national and local magazines and newspapers, including Modern Luxury Interiors Chicago, Kitchen + Bath Makeovers, Trends Kitchens, Trends Bathrooms, Color Made Easy, Crain’s Chicago Business and Chicago Sun-Times’ magazine, Splash. Today on the show we have Susan Brunstrum! She has a big firm in Chicago and a signature line called LivableLuxe with a tagline that says “the little black dress of interior design.” She is a business woman, she is a woman who knows what she wants, knows how to do business and knows how to present herself. Her firm has won several designer awards but today we are going to focus on the financial part of business. Show Notes: The two project fee basis systems The six phases of projects How do you utilize the project fee? If you don’t charge for your initial consultation you should! Three things to assess on a client when you first meet them What are the red flags when assessing a client? The difference between advertising and public relations Be patient! Resources: https://www.sweetpeas-inspired.com – Sweet Peas Design https://www.studiowebware.com https://www.quickbooks.com
1155: Deanna Metz: Sunbrella for Interior Designers: Performance, Flexibility, and Trade Access
Today With Deanna Metz: In today’s episode of A Well-Designed Business, I’m joined by Deanna Metz from Sunbrella for a sponsored conversation focused on how interior designers can expand their options without compromising standards, performance, or their brand reputation. Sunbrella is a name many designers already trust, but this episode goes deeper into what Sunbrella is offering designers today. We talk about their interior product lines, including stock drapery, performance throws, and fabric by the yard, and where these offerings can strategically fit into a design business when full custom isn’t the right solution for every space. This is especially relevant for projects involving busy families, nurseries, guest bedrooms, secondary spaces, and inside-outside living areas where durability, cleanability, and long-term performance matter just as much as aesthetics. These are not trend-driven products. They are intentionally curated, best-selling fabrics backed by Sunbrella’s decades-long commitment to testing, consistency, and reliability. If you’re an interior designer looking to add flexible, performance-driven solutions to your design toolkit, this episode will help you understand why opening a Sunbrella designer trade account is worth your time. Trade accounts give designers access to trusted performance fabrics, finished products, and resources that can support both your creative work and your business decisions. To explore Sunbrella’s interior offerings and open your designer trade account, visit Sunbrella.com. More About Deanna Metz: Deanna Metz is the Director of Product Management at Sunbrella, the flagship brand of Glen Raven, where she leads go-to-market execution across a diverse portfolio of performance products. With over 15 years in the home and textile design industry, she’s built a career at the intersection of design, business, and product storytelling, translating creative vision into commercially successful products. Before joining Sunbrella, Deanna held leadership roles in design and merchandising, guiding teams through trend research, global sourcing, and product development. She’s passionate about connecting design thinking with business strategy and elevating everyday textiles into meaningful, functional products. Connect with Sunbrella: Website Instagram Facebook Pinterest What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: WTFP #212 A Window of Opportunity with Sunbrella’s New Custom Collection
1154: WWLD: Leading the Business You’re Building Now
Today With LuAnn Nigara: As one year closes and another begins, LuAnn steps back to talk about what leadership really looks like right now. Not resolutions. Not hustle. Not doing more. In this episode, LuAnn walks you through the CEO-level decisions that matter most when the business starts to shift, whether that shift feels fast, slow, or uncertain. She unpacks why direction matters more than speed, why better filters beat more effort, why consistency outperforms intensity, and how emotional regulation is one of the most important leadership skills you’ll ever develop. Using real-world examples from decades of running Window Works, leading Exciting Windows, coaching Chairman of the Board members, and conversations with business owners across the industry, LuAnn offers grounded perspective on how to lead with steadiness, confidence, and standards. If you’re listening during a break, on a walk, or while resetting for the year ahead, this episode will help you step back into your business with intention and authority. This is not about becoming someone new.It’s about leading the business you’re already building. Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
1153: WWLD: Stop Making Your Business Harder Than It Needs to Be
Today With LuAnn Nigara: As the year winds down and routines slow, LuAnn takes this quiet moment to speak directly to you, no guest, no interview, just perspective. In this episode, LuAnn walks through ten patterns she sees business owners repeat over and over again that quietly make their businesses harder than they need to be. These aren’t mistakes. They’re habits, defaults, and decisions that once made sense, but may no longer serve you. Drawing from decades of experience, thousands of conversations, her work at Exciting Windows, Chairman of the Board, LuAnn University, and her role as President of WCAA, LuAnn offers a grounded, CEO-level look at what to stop doing if you want a business that feels stronger, healthier, and more sustainable. This episode is not about goals or resolutions. It’s about perspective. If you have a quiet moment during the holiday break, on a walk, in the car, or with a cup of coffee, this is a thoughtful, focused listen designed to help you pause, reflect, and step back into your role as CEO. Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
1152: LUANN FEATURED: Part 2- LuAnn Joins John McClain on The McClain Method Podcast
Today With LuAnn Nigara on The McClain Method Podcast with John McClain: Today I am excited to share Part Two of my conversation on John McClain’s podcast, The McClain Method. If Part One was about the journey, this episode is about the work. John and I dig into what actually makes a design business sustainable: mindset, pricing, branding, and the confidence to stand fully in your value. We talk candidly about what it means to be unapologetically yourself as a business owner, why professional guidance matters, and how clarity changes everything from your pricing to your client relationships. We also address the real-world challenges designers face every day: client objections, pricing conversations, markup debates, budget boundaries, and how to communicate value without overexplaining or apologizing. This is about learning to lead the process instead of reacting to it. If you’ve ever struggled with pricing confidence, client pushback, or feeling like you need to justify your expertise, this conversation will meet you exactly where you are and help you see what’s possible when your systems, mindset, and messaging are aligned. In this episode, we cover: Branding yourself with confidence and credibility The mindset shifts required for pricing growth Why transparency and communication matter in pricing Establishing systems, processes, and boundaries How to clearly communicate value to the right clients This episode is packed with practical advice and perspective to help you elevate not just your business, but how you show up inside it. More About John McClain: The McClain Method Podcast Website Instagram What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
1151: LUANN FEATURED: LuAnn Joins John McClain on The McClain Method Podcast
Today With LuAnn Nigara on The McClain Method Podcast with John McClain: Today’s episode is a little different, and one I’m really excited to share with you. This is a special "LuAnn Featured" episode where I share with you my appearance on John McClain’s podcast, The McClain Method. The conversation was thoughtful, honest, and reflective enough that we knew it belonged here on A Well-Designed Business as well. In this conversation, I share the journey that began with helping my husband, Vinny, build Window Works and evolved into creating A Well-Designed Business and the education platform that grew from it. We talk about why I saw such a clear gap in business education for designers, what it actually took to launch and monetize a podcast before podcasting was considered a “strategy,” and why having a real business plan is not optional if you want longevity. We also get personal. I talk about the importance of protecting your health, the reality of patience and burnout, the role Vinny has played behind the scenes, and the lessons that only come from decades of building, pivoting, and staying committed to the long game. This episode is full of honest stories, practical perspective, and encouragement for designers who know they’re capable of more, but may be standing in their own way. And be sure to join us next week for Part Two, where we shift into more specific strategies for building a sustainable, profitable design business. Episode Highlights: How Window Works came to be and what it taught me about running a real business Recognizing the missing business education in the design industry The birth of A Well-Designed Business and what it took to invest in its growth Why self-care, support systems, and patience matter more than we like to admit Expanding a brand with intention, clarity, and vision More About John McClain: The McClain Method Podcast Website Instagram What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
1150: Emily Yeates: The Business Edit: The Backend That Builds Million-Dollar Design Firms
Today With Emily Yeates: If you’ve ever found yourself whispering, “I love design but the business side is exhausting,” this episode is your wake-up call. Emily Yeates, founder of Urban Revival and creator of The Business Edit, joins LuAnn to pull back the curtain on how she built a thriving, efficient design firm and how she now teaches other designers to do the same. From contractor headaches and pricing pitfalls to intake calls and profitable proposals, Emily doesn’t teach theory. She hands you the system that actually works. Inside this conversation: – The real reason designers struggle with profitability (hint: it’s not your talent) – Why managing contractors is breaking your business and what to do instead – How to flip your intake calls, furniture sales, and vendor strategy into profit machines – Why The Business Edit is not a “market tour” and how it’s changing designers’ lives If you're ready to stop reacting and start running your firm like a business, hit play. The Business Edit returns January 27–29, 2026 in Las Vegas. Mention this episode for $1,000 off. Learn more at urbanrevivalphx.com More About Emily Yeates: Emily, the visionary behind Urban Revival, started her design firm over 15 years ago. Her passion for design ignited at a young age, growing up in a family of luxury real estate developers. With remarkable projects and record-breaking sales, Emily has been named by Luxe Magazine as one of the most promising designers across the country. Her talent has been featured in renowned publications such as Architectural Digest, Forbes International Properties, Domino, Better Homes & Gardens, Modern Luxury Scottsdale, My Domaine, and more. Driven by a desire for mentorship, Emily has dedicated herself to helping designers overcome obstacles and accelerate their success. She possesses a unique ability to guide those who feel stagnant in their design businesses. Connect with Emily Yeates: Website Instagram The Business Edit What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources Mentioned: Learn about The Business Edit: UrbanrevivalphxLANDING business-edit-client-stories Book a complimentary call with Emily to review your business practices: https://api.leadconnectorhq.com/widget/bookings/businesseditinfo The Business Edit returns January 27–29, 2026 in Las Vegas. Mention this episode for $1,000 off. Learn more at urbanrevivalphx.com
1149: BEST OF SHOW: Claudia Ricciardone: Her Journey from Hobby to Interior Design Business
Today with Claudia Ricciardone: Welcome to a Well-Designed Business. Today, I’m talking with Claudia Ricciardone, founder of Claudia Josephine Design. Claudia and I discuss those stubborn pain points that we face in starting a business. Coming from a psychology background, Claudia teaches us that pain is what actually causes us to grow in that it forces us to find a solution. Listen in as Claudia shares her own solutions as she navigated turning her hobby into a business. I don’t know about you, but when a psychologist offers business advice, I am going to listen. LuAnn and Claudia Ricciardone’s Ah-Ha moments: “When there is a pain point, ask yourself what quality you need to develop to move past that pain point.”- Claudia Ricciardone “In addition to the content I provide for my promotional offerings, you just never know who you are going to meet that could be a colleague that you can learn from, and they learn from you, and improve your business.” – LuAnn Nigara. “Hire the best photographer you can afford. Hiring a great photographer is what got me published in my first magazine, LUX Lifestyle Magazine.” – Claudia Ricciardone. “Wherever you are in the business, you can see your goals clearly, but you can still have fear. The difference is taking the plunge or not. If you are running a business there is no getting around making an investment.” – LuAnn Nigara “When the student is ready the teacher will come. The right guides will come.” – Claudia Ricciardone More about Claudia Ricciardone: Claudia Ricciardone is a luxury residential interior designer based in Charlotte, North Carolina. Claudia provides full-service interior design services with a focus on sustainable and eco-friendly furnishings and décor through the company she founded, Claudia Josephine Design. Claudia is a certified GREEN Accredited Professional (AP), member of the Sustainable Furnishings Council (SFC), and Maria Killam Certified True Colour Expert. She served as the interior design columnist at LUX Lifestyle Magazine, where her work was published and distributed internationally. Claudia’s designs were also recently featured in Southpark Magazine. Connect with Claudia Ricciardone: Website Instagram Facebook Pinterest What’s new with LuAnn Nigara luannuniversity.com Inside Voice, Outside Voice Monthly Virtual Events https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: #50 Veronica Solomon: Powerful Marketing For Your Interior Design Firm- Website to Fan Engagement on Facebook #58 Maria Killam: Color- When You Can Own It As An Expertise, You Can Charge Higher Fees #752 PTF: Kelsey Kurtis: Connection-Based Branding For Success
1148: In Good Company: CEO Conversations with Kate O’Hara: A Framework for Understanding Luxury Interior Design Clients
Today With Kate O’Hara: Have you ever had that experience where you’re working with a client on something and they just seem to resist what you’re saying…and you ask yourself, “Why won’t they just let me do what they’re paying me to do?” Maybe you have a difficult client. But more likely, the problem is that you don’t understand that particular client’s priorities or motivations. And that’s not a reflection on you, your client probably doesn’t understand this about themselves either. Wouldn’t it be great if you had a framework for tapping into what your client really wants and needs? That’s exactly what my guest today, Kate O’Hara, has created. Today, she breaks down three levels of clients, and more importantly, what matters most to these clients within six important criteria. More About Kate O’Hara Kate O’Hara grew up in the world of design. After a decade with the company, she stepped into the role of CEO + Creative Director, expanding the family design firm into new regions of the U.S. When she isn’t traveling between our Minnesota and Texas offices, you can find Kate speaking at conferences, working with our design team, and connecting with new clients and furniture lines. Connect with Kate O’Hara Website Instagram Facebook Pinterest Houzz LinkedIn What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! http://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design
1147: BEST OF SHOW: Carla Titus: Think Like a CEO By Outsourcing Your Numbers
Today With Carla Titus: Welcome to A Well-Designed Business Podcast. Today we are joined by financial expert Carla Titus, founder and CEO of Wealth & Worth Within, a financial planning company offering fractional CFO services to transform business profitability. Carla helps us understand what a fractional CFO is and how this service can provide the financial support and insight many businesses need to achieve financial clarity and plan for a profitable future. She specializes in helping 6- and 7-figure businesses gain control of their numbers with a 5-step framework she calls 2C3P that tackles financial health from all sides. Listen in to find out more. LuAnn Nigara and Carla Titus’ Ah-Ha Moments “The beauty of bringing an expert into your business is that you do not need to know everything. That is the whole point of outsourcing your finances. You’re bringing that knowledge, and also that person that’s going to guide the process from beginning to end, [to] make you feel empowered and comfortable around your finances and your numbers.” – Carla Titus “Don’t overthink what you don’t know.” – LuAnn Nigara “There’s times where you need to step into that CEO role and work on your business, not in your business.” – Carla Titus “Managing the influx and outflows of cash really can help a business be more financially stable, but also feel completely in control of what’s happening.” – Carla Titus “If you want to sell your business one day, if you want to run a successful long term company, there has to be a salary for someone that is in charge.” – Carla Titus More About Carla Titus: Finance expert with over 15 years of combined corporate financial planning, analysis, strategy, and established online businesses fractional CFO consulting experience. Our company provides a vast array of on-demand CFO services that leverage our industry expertise. A well-rounded CFO team with Finance, Sales & Marketing, HR, Supply Chain, Online Business, Operations, Execution, Planning, and Tech background. She provides fractional CFO services and financial consulting to business owners. Wealth & Worth Within’s mission is to empower business owners to achieve financial clarity and peace of mind, so that they can get back to what they enjoy. She is dedicated to imparting financial knowledge in order to properly manage finances and achieve profitable results. She has applied that expertise to businesses, helping them grow by creating simple yet effective systems to improve cash flow management and bottom-line results. Connect with Carla Titus Website Instagram Facebook What’s new with LuAnn Nigara luannuniversity.com https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: #489: Power Talk Friday: Brad Clinard: Intentional Planning for Abundant Living #719: Peter Lang, Kimberly Merlitti, and Michele Williams: Financial Prep for Year-End- The Must Do’s #395: Power Talk Friday: Michele Williams: Financial Health Checklist for Your Interior Design Business #464: Power Talk Friday: Peter Lang: Understanding Your Finances #FreeTheDesigner #361: Power Talk Friday: Kimberly Merlitti: Does Your Interior Design Business Need a CFO?
1145: What Would Lu Do?: How to Lead Projects With Architects and Builders (Without the Drama)
Today with LuAnn Nigara: When it comes to high-end projects, collaboration isn’t optional and it definitely isn’t casual. It has to be intentional. In this solo episode, LuAnn breaks down the systems, scripts, and standards that every designer needs to lead confidently alongside architects, builders, and trades. If you've ever felt like you're managing chaos instead of driving results, this episode will show you how to step into true project leadership without sacrificing your sanity or your margins. What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources Mentioned: Operations 201: Project Workflow for Construction-Based Design” with Jenny Slingerland “Operations 301: Project Leadership in Construction” with Kat Anderson
1146: Cyrus Loloi: A Modern Take on Trade Furnishings for Interior Designers
Today With Cyrus Loloi: Welcome to a Well-Designed Business. You likely know the Loloi name—they are a powerhouse in our industry. But on today’s sponsored show, I am excited to chat with Cyrus Loloi about the sister brand, Joon Loloi. Joon Loloi maintains many of Loloi’s values (including a commitment to quality, intention, and integrity). But it differs in many ways—not only does it offer a full range of home furnishings, but it is not exclusive to the trade. That’s an intentional decision—Cyrus and his brother Stephen saw a shift in how designers are sourcing and decided to create a brand that answers the need for a seamless digital shopping experience. That paved the way for Joon Loloi. Today, he shares the story of the newer brand, how he maintains the family name’s trust and reputation, and how Joon Loloi is meeting modern needs for interior designers. More About Cyrus Loloi: Cyrus Loloi is an experienced marketing and business leader specializing in brand strategy, e-commerce growth, and organizational leadership. He plays a central role in shaping the strategic direction of Loloi and Joon Loloi, overseeing key initiatives in performance marketing, creative operations, customer experience, and cross-team collaboration Ah Ha Moments with Cyrus Loloi: "We just felt like there's an opportunity to speak to the trade in more modern, sort of novel ways that Loloi is not currently positioned to do." –Cyrus Loloi "Every single product has to be mutually exclusive from Loloi. Number one, there's no reason to just launch something that's entirely redundant. And number two, we didn't want to sort of sell from under the retailers and designers that have supported Loloi all these years." –Cyrus Loloi "You’re not outsiders coming from tech and trying to figure out how to sell furniture and rugs to you to make money. You’re insiders who have observed that there's another lane inside here." –LuAnn Nigara "I believe one of the biggest mistakes in the industry is assuming that all 80,000 or so designers in the United States shop the same way, think the same way, business model is set up the same way." –Cyrus Loloi Connect with Loloi: Website Instagram Tik Tok Pinterest What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources Mentioned: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design
1144: BEST OF SHOW: Marianna Zimmerman: It’s Never Too Late to Design Your Life
Today with Marianna Zimmerman Welcome to a Well-Designed Business. Today, I’m talking with Marianna Zimmerman, owner of The BEST is yet to come DESIGNS, LLC. “Your current situation doesn’t have to be your final destination.” This quote from Marianna gives you a little clue of what we’re discussing today. For years Marianna was working in administration at a hospital. She questioned if she was able to do what she REALLY wanted to do, own her own design business. With the support of her husband and her decision to believe in herself, she has successfully owned her firm for 12 years. If you have any doubt or fear or questions about your abilities, know that this episode will give you the kick in the pants you need. LuAnn and Marianna Zimmerman’s Ah-Ha moments: “I didn’t want to feel like I was playing catchup, but I had to realize that it’s not about playing catch up or competing. It’s more about sharing my gift and what I can offer to the world.” – Marianna Zimmerman “Not every project is photo worthy. The reason you do what you do is to make the client happy. In the end, a happy client is the goal, not the professional shot.” – Marianna Zimmerman “You have to be the one to do it. Whether you have the emotional, physical or financial support of someone or you’re on your own with no support, ultimately you have to be the one to do it. You have to decide to be excellent and make the decision to execute.” – LuAnn Nigara More about Marianna Zimmerman: Marianna Zimmerman, Brooklyn NY Native lived many years in Boston Ma until eventually settling down 9 yrs ago in good ole Dallas Texas. After Graduating from QC Design school 2001, She became a Certified Interior Designer and then a ASP Home Stager in 2009. With over 20 years of experience and helping friends and family design their homes part time while always working 2 jobs as a single mom, She moved to Texas and her husband encouraged her to use her gift & venture into her own business. She launched The BEST is yet to come DESIGNS LLC in 2011. Marianna believes “great design is about creating a beautiful space that you feel comfortable coming home to.” She is devoted to designing with luxury and style that is affordable. She has always believed in the motto “your current situation doesn’t have to be your final destination”… The Best is yet to come! While specializing in Modern aesthetics, she has traveled all over helping clients with a variety of different styles and genres. She is a self proclaimed decor fanatic and always finds that “one unique piece” that she incorporates & leaves her stamp in the project. She believes being an East Coast girl, living in a Texas world is what separates her from other local Interior Designers- Her modern, edgy, “think outside the box” flare combined with her passionate work ethic & outgoing friendly personality makes it natural for her to work with each client’s specific style and needs. Connect with Marianna Zimmerman: Website Instagram Facebook Other Shows Mentioned: # 167 Kelsey Grose- Winner of Best New Design Blog at Design Bloggers Conference 2017 # 203 Darla Powell- How to Launch an Interior Design Firm # 455 Megan Molten- Planning Creates Success in Your Interior Design Business # 631 Ariella Horowitz- Success for Design-Build Firms is in the Details # 677 Megan Molten- To Succeed, Focus on Your Why
1143: LuAnn Featured: LuAnn Joins Carol Cox on the "Speaking Your Brand" Podcast
Today With LuAnn Nigara on Speaking Your Brand Podcast with Carol Cox: In this panel conversation hosted by Carol Cox, LuAnn joins fellow powerhouse women to talk about what it really means to build a thought leadership platform. From podcasting and speaking to owning your niche and telling your story, this episode is packed with insight for anyone ready to step up and be seen. LuAnn shares her journey from launching A Well-Designed Business to growing it into a multi-million-download platform, and how her focused, niche-driven approach helped her become a sought-after speaker and mentor in the interior design industry. You’ll hear her thoughts on consistency, visibility, and the mindset shifts that separate dabblers from real business leaders. Whether you’ve thought about hosting events, sharing more of your voice, or simply showing up more powerfully in your brand, this episode will inspire you to stop waiting and start leading. What You’ll Hear: How LuAnn built visibility and authority through podcasting and live events Why niche clarity is critical to growth The difference between vulnerability and over-sharing in business What it takes to speak with confidence—and why it’s a skill worth learning Why generosity and collaboration fuel long-term success More About Carol Cox: Carol Morgan Cox is the founder and CEO of Speaking Your Brand®, host of the weekly Speaking Your Brand® podcast, and a sought-after presenter and trainer on public speaking, business storytelling, AI strategy, and women's leadership. Connect with Carol Cox: Website Instagram LinkedIn YouTube Podcast What’s new with LuAnn Nigara: The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Carol Cox's Shows on A Well-Designed Business: Episode 140: Today We Celebrate the 1st Birthday of A Well-Designed Business! Carol Cox of Speaking Your Brand Interviews LuAnn! Episode 307: Carol Cox: How To Be a Great Panelist at an Interior Design Event
1142: BEST OF SHOW: Chanae Richards: An Unconventional Path to an Interior Design Business
Today with Chanae Richards Welcome to a Well-Designed Business. The journey to building a well-designed business isn’t always linear. Sometimes designers come from the most unlikely of careers. That’s something we have heard many times on the show. But today Chanae Richards shares the story of how she founded her firm Oloro Interiors. Not only did she come into the space as a second career, but she even built her interior design business in an unusual and unexpected way. She has made some very unique decisions along the way that have led to her success. LuAnn and Chanae Richard’s Ah-Ha moments: “There’s the confidence, and there’s the know-how behind that confidence. It’s not just the showy ‘I know it all,’ but it’s why you know it and how you know it and having them believe that you understand the guts to it.” -Chanae Richards “What’s interesting about this is that when you think about if somebody hypothetically said, ‘I want to be an interior designer…I have my education and my internships and I have my chops and I’m ready to go, but I don’t have clients yet. Should I start focusing on a rental space while I try to build my design business?’ You could line up ten business coaches and more than 50% of them would say, ‘No, don’t divert your attention.’ But you did it because you didn’t ask anyone’s permission, and that’s sometimes the best thing in the world. And it worked for you.” -LuAnn Nigara “I’m able to do all that I do, simply because I have hired and cultivated great teams, both at the firm and the Center. I have a number of people who are simply brilliant and I mean that. I hire great people and empower them to do great teams both inside and outside the firm.” -Chanae Richards More about Chane Richards: Chanae Richards is the CEO & Principal Designer of ọlọrọ interiors, an interior design firm with offices in Philadelphia and New York. Her curated spaces and design expertise have been featured in ELLE Décor, Business of Home, Philadelphia Magazine, and Apartment Therapy as well as on national syndicates including MSNBC, National Geographic, Vice, CNN, and The Travel Channel. An inaugural Philadelphia Mural Arts Fellow, Chanae also serves as the Managing Director of Philadelphia Housing Authority’s Entrepreneurial Resource Center, a groundbreaking initiative providing residents with free business resources and support for community innovation. Chanae received her BA from Temple University and MA and MPA from Rutgers University. She is also an alumna of Bank of America Women’s Institute at Cornell University and a member of the Black Interior Designer’s Network. Connect with Chanae Richards: Website Instagram LinkedIn Pinterest Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast A Big THANK YOU to Today’s Podcast Sponsor: Mydoma Studio: Mydoma is your complete designer toolkit. Mydoma makes it easy to streamline your processes, track projects, communicate with clients, and get organized. It’s created by designers for designers, specifically to address what you need as a business owner. I’ve said countless times that systems and processes are how you reach the next level of profitability. Mydoma Studio makes it easy to do that. You can get 20% off your first three months by going to mydomastudio.com/awelldesignedbusiness. Other Shows Mentioned: AWDB #06 Identifying Your Transferrable Skills with Erika Ward AWDB #711 Christine Platt: The Afrominimalist
1141: Nate Berkus: “Foundations”: His New Book and 30 Years of Interior Design Business Wisdom
Today With Nate Berkus Today on A Well-Designed Business®, I’m joined once again by one of our most requested guests: Nate Berkus. If you’ve listened to our first conversation (Episode #433), you already know Nate brings a level of clarity and intention that’s rare, not just in design, but in business. This time around, we talk leadership. Team. Vision. What it means to build a business that reflects your values, not just your style. Nate shares how he’s structured his firm for long-term success—what he delegates, how he hires, and the culture he protects. And, exciting news, his newest book Foundations is officially available today. This isn’t just a beautiful book. It’s a deeply personal one, centered on meaning, memory, and what it truly feels like to live in a space that reflects who you are. Grab your copy wherever books are sold. In this episode, you’ll hear: What it means to lead from your strengths and hire to fill the gaps The structure and intention behind a team that thrives How personal values show up in professional design Why restraint can be more powerful than excess What Foundations reveals about Nate’s own evolution Order Foundations today here Listen to Nate’s first appearance in Episode #433 Learn how to hire well with the Dream Team Toolkit at LuAnnUniversity.com Related Episodes: Eileen Hahn on leadership and values-driven hiring More About Nate Berkus NATE BERKUS is one of the world’s most influential interior designers, known for his elevated yet accessible approach to interiors. His thirty-year-and-counting career has included innumerable television shows and home collections, along with designing award-winning interiors. Consistently named to the AD100 and Elle Decor A-List, Nate lives in New York with his husband, Jeremiah Brent, and their children, Poppy and Oskar. Ah Ha Moments with Nate Berkus "If I'm gonna design and sell a bath mat for $12... shouldn't my feet have been on a bath mat for 500 and shouldn't I have also walked on a bath mat for six? ... I feel like it's my responsibility to know." - Nate "Grace goes a long way. You never want to be the person on someone's schedule... where their name shows up on their phone and they think to themselves, 'this is going to be a long day.'" - Nate "I can tell you that regardless of the level of success...there is something different about a certain subset of you guys that I've interviewed where the passion is so deep to that connection to the past, to the source, to the anthropology of it, to the history of it... and it's always... the person that it's important to, their design work is always elevated." -LuAnn Connect with Nate Berkus Website Instagram Book Rug USA What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resource Mentioned: Nate’s newest book: Foundations: Timeless Design That Feels Personal Other Shows Mentioned Listen to Nate’s first appearance in Episode #433 Related Episodes: Eileen Hahn on leadership and values-driven hiring
1140: Overheard: How to Build a Steady Referral Pipeline with Darci Hether, Rebecca Robinson, and Lacey Michalek
Today With Darci Hether, Rebecca Robinson, and Lacey Michalek Today on A Well-Designed Business, three seasoned designers share how they transformed their referral marketing by working with expert Stacey Brown Randall. Rebecca Robinson went from 18 to 40 referrals per year, Lacey Michalek turned a mahjong game into multiple projects, and Darci Hether developed systems for building warm relationships with industry professionals. You'll learn the exact referral language that creates psychological responses in past clients, why face-to-face networking beats social media for generating real momentum, and how to turn cold prospects into warm referral sources through strategic events. These aren't theories, they're proven tactics from experienced designers who've seen dramatic results. If you've been hoping referrals will just happen, this episode gives you the actionable roadmap to build relationships that consistently convert into new business. Other Resource Mentioned: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design Stacey Brown Randall’s Newest Book: “The Referable Client Experience” Other Shows Mentioned: AWDB: #69: Power Talk Friday: Stacey Brown Randall – Take Control Of Your Business – Employee Management AWDB: #93: Power Talk Friday- Stacey Brown Randall- How To Create an Awesome Client Experience! AWDB: #558: Rebecca Robinson: Provide Value & Create Relationships with Contractors AWDB: #885: Power Talk Friday: Stacey Brown Randall: Generate Business Referrals Without Asking AWDB #220: Darci Hether: Literally The Things I Learned From A Well-Designed Business
1139: Rebecca Ward: Money, Mindset, Pricing, and Starting Your Interior Design Firm
Today With Rebecca Ward Mentorship can make all the difference in your design career. Yet many new designers hesitate to take the leap, unsure how to translate their skills into a business or where to find the right support. That’s why Rebecca Ward—CEO and Principal Designer of Rebecca Ward Design in Sacramento—has made mentorship her mission. With over 18 years of experience and an award-winning residential design portfolio, she knows what it takes to step into this industry with confidence and clarity. In this episode, Rebecca and I talk about what it really means to shift from an employee mindset to an entrepreneurial one, how to reshape your money mindset so you can lead clients at any level, and why cultivating a growth mindset is essential for long-term success. Whether you’re a baby designer just starting out or a seasoned business owner, you’ll find Rebecca’s grounded wisdom and practical guidance inspiring—and packed with lessons you can put into action right away. Her artistic skill shines in creating contemporary spaces that fit the dynamic lifestyles of families today. She believes in enhancing lives through interior design, making surroundings more impactful for productivity and mood. Her goal is to create spaces that reflect clients' needs, helping them be their best selves in the world. Beyond her design prowess, Rebecca is dedicated to nurturing emerging talents in interior design. In 2021, she launched the "My Design Mentor" program, empowering individuals to succeed in the field. Her commitment extends to elevating the profession as a whole. Following this, Rebecca expanded her reach by hosting the "Design Curious Podcast," sharing insights with a broader audience keen on exploring the world of design. She values a strong design community, actively investing in local peers through monthly gatherings that foster collaboration and growth. Outside of design, Rebecca finds harmony in music, performing with her attorney husband in their acoustic duo. Cherishing family time, she enjoys moments with her two children and lively labradoodle. Rebecca Ward's journey is defined by her dedication to design excellence, mentorship, and unwavering commitment to both her craft and community. Ah Ha Moments with Rebecca Ward “Being a CEO requires so many more different skills and a whole new mindset." – Rebecca Ward "You cannot save your clients’ money for them. Your role is to design at the level they’ve invited you into, not to hold back because of your own money story." – LuAnn Nigara "I have this saying—I’ve said it a thousand times: Do I want to be right, or do I want to get what I want? Before I get on the phone, I know exactly what I want, what I’m willing to do for it, and what I’m willing to give up if I don’t get it." – LuAnn Nigara Connect with Rebecca Ward Podcast Instagram Facebook Pinterest YouTube LinkedIn X What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: AWDB #1123: Ali Faulkner: What to Do When a Client Says “No”: Lessons from a Lost Design Proposal AWDB #1021: Ann Cariola: Launching an Interior Design Firm at Age 60—It’s Never Too Late AWDB #1100: Best Of Show: Erika Ward: Identifying Your Transferrable Skills with Erika Ward
1138: BEST OF SHOW: Beth Bender: Back End Operations for Your Interior Design Firm
Today with Beth Bender: Welcome to A Well-Designed Business. Today, I’m talking with Beth Bender, principal and co-founder of The Dove Agency where Beth has developed a team that expertly provides back-office operations for interior design professionals, from strategic planning and consulting to targeted marketing solutions. With 20 years of design experience, Beth decided she wanted to start something that would help those in the design industry with the back end of their businesses. Supporting both the financial and marketing aspects of the design business, Beth and I discuss The Dove Agency, how it works, benefits of working with the agency, and the fact that if you don’t run your operations smoothly, no matter how talented you are as a designer, it could mean the end of your business. LuAnn and Beth Bender’s Ah-Ha moments: “One of your premises is that interior designers should invest in the back end, operations end of the business. You’re talking my language because the whole premise of my podcast is that yes, you need talent to be successful, but your talent isn’t going to be the reason that you are successful. You can get some attraction and some clients, but to create a long lived sustainable profitable business you have to learn how to efficiently run the back end.” – LuAnn Nigara “We feel that for a design form to be able to have sustained growth you have to have a two-pronged approach. You have to be able to identify both your marketing needs and your financial needs and they have to be in step.” – Beth Bender “At the end of the day, it really should come down to counting every penny because there are tight margins. Regardless of whether you are charging by the hour, or a set fee you still have to know, How much time did I spend on that project? What was the monetary value of that time?” – Beth Bender More About Beth Bender: Principal and Co-Founder Beth Bender specializes in new client and strategic partner acquisitions for The Dove Agency. Beth has developed a team that expertly provides back-office operations for interior design professionals, from strategic planning and consulting to targeted marketing solutions. Additionally, Beth oversees human and organizational development services and she also manages strategic growth strategies at The Dove Agency. Beth earned her degree in human and organization development from Vanderbilt University, and she brings more than 20 years of design experience to her work, enabling her to advise and assist clients with uniquely informed perspectives as she helps them maximize their time, resources, and profitability. Combining their impeccable expertise, proficient knowledge, and well-versed viewpoints, Beth and her co-founder, Kenda, together developed services that streamline administrative processes, giving interior design professionals the time to do what they do best—design. These processes are the foundation and hallmark of The Dove Agency today. Beth works closely with the marketing team to strategically position each designer with the tools necessary for calculated growth, increased influence, and measurable success. Connect with Beth Bender: Website Instagram Facebook Pinterest What’s new with LuAnn Nigara luannuniversity.com https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Other Shows Mentioned Episode 575 Lisa Gilmore: Finance Fridays! From 850k to 2.25 Million in One Year! WTF Episodes: #653, #645 , #610 , #586 , #551 , #539 Sara Lynn Brennan Episodes: #607 , #524 , #514 , #463
1137: Zain Suthar and Trent Kendrick: Build a More Successful Design Business with the Right Partner
Today With Zain Suthar and Trent Kendrick How many times have you thought, "If only I had someone to handle the numbers, the marketing, and the tough client calls, I could just focus on design"? Today, I’m chatting with a duo who is living that reality—Trent Kendrick and Zain Suthar of Studio Fifth Sunday. They met in an Uber, both swearing off business partnerships, only to realize they were the perfect "left brain/right brain" match. Trent is the brilliant designer and artist; Zain is the operations and finance pro. Their story is a masterclass in how a well-matched partnership can change the game—creating accountability, unlocking new revenue streams, and allowing you to do more of what you love. Connect with Zain Suthar and Trent Kendrick Website Instagram Other Shows Mentioned: AWDB #130: Kate O’Hara -Director of Marketing & Business Development for Martha O’Hara Interiors AWDB #977 Katie Ryan Pluer: Strategies for Taking on a Business Partner
1136: David Neagle: Three Powerful Choices That Will Change Everything in Your Interior Design Business
Today With David Neagle Today with David Neagle, best-selling author, speaker, and host of The Successful Mind Podcast, we’re talking about the mindset shifts that can change everything in your business. David shares his journey from high school dropout on food stamps to building a multimillion-dollar company—and the simple daily decisions that sparked his transformation. We dive into the beliefs that keep entrepreneurs stuck, how to create a culture of success within your team, and how to spot the blind spots holding you back. More About David Neagle David Neagle is a speaker, best-selling author, founder of the multimillion-dollar global consulting company Life Is Now, Inc, and host of the Business Daily News ranked podcast - The Successful Mind. Being in the personal and professional development industry for more than 20 years, David has helped tens of thousands of students from across the globe gain confidence and find the right mindset needed to increase their revenue, turning their endeavors into seven- and eight-figure ventures. Ah Ha Moments with David Neagle “The opportunity was always there. Number two, I couldn’t see it because I had such a bad attitude. So when I changed my attitude, I changed my perception and it allowed me to even conceive about going down that road.” - David “Our greatest power is our ability to choose. The negativity never goes away completely. It’s that you discipline yourself to choose to focus on the opposite of that every day.” - David “The world doesn’t care enough to be against you. You’re doing it all by yourself.” - LuAnn Connect with David Neagle The Millions Within Book David Neagle The Successful Mind Podcast Instagram Instagram Facebook YouTube LinkedIn LinkedIn What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources Mentioned: Check out David Neagle’s assessment quiz. A helpful tool to help you get started on a new path. Take The Quiz Other Shows Mentioned: AWDB #913: Power Talk Friday: Terri Taylor: The Importance of Money Mindset in Charging Your Worth AWDB #957: Power Talk Friday: Audrey Faust: Building Wealth Through a Positive Money Mindset
1135: Hannah Goldberg: How to Attract Dream Clients Before You Have an Interior Design Portfolio
Today With Hannah Goldberg Today on A Well Designed Business, Hannah Goldberg of Hannah Charlotte Interiors shares how she built what she calls a "no-niche niche," working across multiple design styles while maintaining crystal-clear boundaries around her ideal client and design ethos. Hannah breaks down how to navigate the "yes era" of early business, using vignettes and mood boards to communicate your aesthetic before you have perfect portfolio shots, and why investing in professional branding from day one made all the difference. From building an email list while bartending to surviving a chandelier crisis at The Mansion in May show house, Hannah's journey demonstrates how clarity on your design ethos becomes the foundation for sustainable growth, even when you're stretching across different styles and projects. If you're wondering how to attract your dream clients before you have the perfect portfolio, this conversation offers a roadmap for building with intention from the start. More About Hannah Goldberg Hannah Goldberg is the founder and principal of Hannah Charlotte Interiors, specializing in bespoke commercial and residential design projects in DC and beyond. With over a decade of industry experience blending her passion for design with her engineering and interior architecture background, Hannah ensures each space is functional and beautiful, with a focus on collaboration and client vision. Each of her projects is tailored to diverse needs and aesthetics, drawing inspiration from nature, art, food, and travel. Ah Ha Moments with Hannah Goldberg "I made the conscious decision that my projects are not going to look the same—and that's okay for what I want in my business."- Hannah Charlotte Connect with Hannah Goldberg Website Instagram Pinterest What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources Mentioned: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design Other Shows Mentioned: #174: Power Talk Friday- Fred Berns- Own Your “Only” Word & Tips to Discover Yours #820: Alex Alonso: Always Say Yes to a Client, Except When You Should Say No #917: Power Talk Friday: Fred Berns: The Five Things All Successful People Do
1134: BEST OF SHOW: Jean Stoffer: Work in Harmony Through Every Season of Life
Today With Jean Stoffer: Welcome to A Well-Designed Business! Today we are joined by the one and only Jean Stoffer. Jean is an award-winning independent designer, star of The Established Home on the Magnolia Network, and author of the newly released book Establishing Home. In our conversation, Jean offers a glimpse into her journey, showing us the joys of intertwining work and family, the benefits of an unhurried attitude, and the blessings each season of life has to offer. Pick it Apart: [6:01] Jean discusses “being in the trenches” as she built her business from the ground up, learning cabinetry design, kitchen design, and troubleshooting at her own pace. [10:10] LuAnn and Jean agree that cultural messages often pressure young designers to rush toward success, but both believe that isn’t always the right path. Jean discusses embracing the season you are in. [16:50] Jean walks through the current family dynamic and everyone’s role in the Stoffer Home business. [27:30] LuAnn and Jean talk about the importance of processes as you grow your business. [48:00] Jean discusses working with the Magnolia Network and putting her work on television. LuAnn Nigara and Jean Stoffer’s Ah-Ha Moments “Our value system and reputation are just so bedrock for me and our family.” – Jean Stoffer. “I really believe there are seasons for things, and it’s great to embrace those and accept them.” – Jean Stoffer. “I think as a society, we are putting pressure on moms to think that you can have it all. And you actually can, but not all in the same season is my belief.” – LuAnn Nigara. “It’s very important that the quality and all of the things connected with [your brand] remain as close as to your original vision and way of doing it.” – LuAnn Nigara. More about Jean Stoffer Jean Stoffer is an award-winning Grand Rapids-based independent interior designer specializing in kitchen and bath designs. Each of her designs is custom suited for her clients’ lives and how they hope to use their home. Jean is also the founder of Stoffer Home, a retail store featuring beautiful and functional items for the home, and Stoffer Home Cabinetry, the source for Jean’s own line of quality, British-inspired flush inset cabinets. In December 2021, the Magnolia Network began airing The Established Home, a TV series featuring Jean and her design work. Connect with Jean Stoffer Website Stoffer Home Instagram Pinterest What's New with LuAnn Nigara luannuniversity.com https://www.luannnigara.com/cob Get the Goodies For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn's Books Here Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned #563: Power Talk Friday: Mike Van Tassell: Expressing Your Brand Through Photography
1133: Overheard: 3 Experts, One Mission: Build a Website That Converts with Ebony Looney, Deb Mitchell, and Nicole Heymer
Today With Ebony Looney, Deb Mitchell, and Nicole Heymer We all know that a website is important. It’s your calling card, your portfolio, the place where clients go to make sure you’re a legitimate designer who does what you say you do. But so many designers are still going wrong with their websites. And the problem with doing it yourself is that there are so many pieces involved, layout, the design, the SEO, the copywriting, and when your website isn’t doing what it needs to do, it’s hard to even know where to start fixing the problem. More About Ebony Looney, Deb Mitchell, and Nicole Heymer Ebony Looney: Ebony is a Web Designer and Creative Director with 22+ years of experience making the web beautiful for B2B service providers. She has worked with agency owners, private sector and educational institutions such as Carbra Construction & Design, Benedict College & South Carolina Commission for Minority Affairs. With a background in web design, development, fashion design and online marketing she believes that beautiful design is good business. She is happy to cover any website marketing related topic you think your audience would be most interested in. Deb Mitchell: Deb Mitchell’s career as a professional writer began when she responded to an ad in a local Charlotte, NC magazine seeking volunteers for a readers’ panel. On a tour of the magazine’s offices with the other selected panelists, the idea for an article came to her and when she mentioned it to the editors, they hired her on the spot as a writer. Nearly ten years and hundreds of articles later, Deb decided to blend her design feature writing experience with her pre-writing career experience in high-end retail sales to help interior designers move their businesses forward with strategic copywriting and content marketing services. Today, Deb’s client list is ever growing with designers at nearly every stage of business. Most recently, she’s joined forces with two experts, a branding designer and a website developer, to offer designers an all-in-one option for fully custom designed and copywritten WordPress websites. Deb has by-lined articles in publications such as Casual Living, Design Texas, Lake Norman Magazine, and Today’s Charlotte Woman, and on The Renegade Writer blog. Her ghostwriting has appeared in dozens of top shelter publications and design blogs. Nicole Heymer: Owner and Creative Director, Glory & Brand Nicole Heymer is the founder of Glory & Brand, a boutique creative agency specializing in branding, websites, marketing automation, and strategy. Since 2011, Nicole has worked with a wide variety of clients at every stage in their development, from nationally known interior design firms to local custom home builders. Nicole's clear, practical take on branding has been featured by a range of design industry resources—from the Wingnut Social podcast to the Design Influencers Conference to the . You’ll find her methods in print, on industry webinars, and as the framework for branding workshops. Connect with Ebony Looney, Deb Mitchell, and Nicole Heymer Nicole Heymer Deb Mitchell Ebony Looney Other Resources Mentioned: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! Other Shows Mentioned: AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design AWDB #317: Nicole Heymer: 6 Keys to Planning A Website That Makes Things Happen AWDB #466: Power Talk Friday: Nicole Heymer: You’ve Defined Your Brand…Now What? AWDB #574: Power Talk Friday: Deb Mitchell: Attract the Right Clients With Stand-Out Copy AWDB #819: Power Talk Friday: Ebony Looney: Attract Clients Through Your Interior Design Business Website AWDB #1087: Best of Show: Nicole Heymer: 6 Keys to Planning A Website That Makes Things Happen
1132: Jessica Nelson, Stephanie Lindsey: Using AI to Streamline Your Interior Design Business
Today with Jessica Nelson and Stephanie Lindsey Today on A Well Designed Business, Nicole Heymer returns to discuss the massive shift happening in online search that’s changing how potential clients find interior designers. We’re living through a pivotal moment where traditional Google searches are being replaced by AI-powered recommendations from ChatGPT, Google’s AI mode, and other large language models. Nicole explains why your website information is now being summarized and served directly to searchers, what this means for how you need to structure your content, and the specific steps you can take to ensure AI systems recommend you. From testing your own search results to prioritizing Google reviews in new ways, this conversation covers the practical strategies designers need to implement right now to stay visible in an AI-driven search landscape. Whether you’re getting most of your business from referrals or you’re heavily invested in SEO, this shift affects everyone, and the designers who adapt early will have a significant competitive advantage. LuAnn Nigara, Jessica Nelson and Stephanie Lindsey's Ah-Ha Moments “For us, ChatGPT and custom GPTs are really where it started. We’ve built maybe 50 or 60 of them, from personality analyzers to budget calculators to city code checkers, and we use them every day. It helps us understand clients, understand our team, and communicate better. That’s been transformational for our firm.” - Stephanie More About Jessica Nelson and Stephanie Lindsey Jessica Nelson and Stephanie Lindsey are the designers and co-founders behind AI for Interiors, a platform that helps interior designers use AI tools in ways that actually make their jobs—and their lives—easier. As the founders of Etch Design Group, they’ve experienced firsthand how the right AI tools can give back valuable time and simplify the day-to-day, all without losing the personal touch that makes design so powerful. Jessica blends a background in both IT and design, making her the go-to for AI tools and tech strategy. Stephanie keeps it all grounded in the realities of running a busy, high-touch design studio. Together, they teach practical, real-world ways to use AI—and they’re passionate about helping designers stay in control of their process while working smarter, not harder. Connect with AI for Interiors Website - AI For Interiors Podcast - Apple Podcast Podcast - Spotify YouTube LinkedIn - Stephanie LinkedIn - Jessica Instagram Website - Etch Design Group 100 Lunches Podcast - Apple Podcast 100 Lunches Podcast - Spotify What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. Purchase LuAnn’s Books Here:Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn NigaraLuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: AWDB #892: Sharon L. Sherman: Decoding Personality Types for Successful Client Outcomes AWDB #1110: NEW SHOW: Jenna Gaidusek: Mastering AI Tools for a Streamlined Design Business AWDB #950 Overheard: Insights on Hiring Exceptional People AWDB #635 Beth Diana Smith: Refining Process in Your Interior Design Business AWDB #722 How to Incorporate 3D Renderings into Your Interior Design Business AWDB #1099 Shea McGee: From Dream to Empire: How Shea Built Studio McGee 3.0 Get the Beth Diana Smith Window Works Lunch and Learn Recording Here Get the Anastasia Harrison Window Works Lunch and Learn Recording Here
1131: Thom Filicia: The Sentence That Built a Multi-Faceted Design Brand
Today with Thom Filicia Today, I’m joined by one of the most recognizable names in design, Thom Filicia. From his early days at Parrish-Hadley to his breakout role on Queer Eye for the Straight Guy, to building a thriving design firm, product collections, a retail brand, and countless collaborations, Thom has continually expanded what it means to be a designer. In this conversation, Thom shares why knowing who you are as a designer is the foundation for everything else, how staying curious and saying yes to new opportunities has shaped his career, and why great design is more than creating a beautiful room — it’s about creating spaces people truly want to live in. If you’ve ever wondered how to grow beyond projects into partnerships, products, and a lasting brand while staying authentic to your design voice, you won’t want to miss this episode. LuAnn Nigara and Thom Filicia ’s Ah-Ha Moments “It’s not just about creating a beautiful space, because creating a beautiful space is sort of the low-hanging fruit. We can all make something look beautiful, but making it make sense for the people that live there… that’s great design. Because at the end of the day, design is for people.” - Thom “Don’t not like something before you even understand what it is. Know you first, stay open second, and try to have some facts.” - Thom “Sometimes you just have a minute to say what you do. You don’t have ten.” - LuAnn “Take what you do seriously, but for the love of God, do not take yourself seriously… Take what you do seriously and be really passionate and good at what you do, no matter what it is.” - Thom Connect with Thom Filicia Website Instagram Facebook Pinterest Other Shows Mentioned: AWDB #67: Alan Tanksley- Lessons and Observations from a 30+ Year Career in Interior Design AWDB #407: Century Furniture and Carrier & Company Launch New Line at High Point Market April 2019
Ep 11301130: Jen Davidson: Running an Interior Design Business, or Just Working at One You Happen to Own?
Today with Jen Davidson Today on A Well Designed Business, Jen Davidson shares the pivotal conversation that transformed her five-year-old interior design firm from successful but struggling to truly thriving. After meeting Jude Charles at a design retreat, Jen realized she'd been "living as an interior designer" instead of "living as a business owner and boss." This insight sparked a year-long transformation that included clarifying her core values, rebuilding her team around a culture of trust, and understanding that her company's pillars aren't people—they're processes, values, and mission. Jen walks us through the hard work of defining what her company stands for, how she got her team aligned around those values, and why she had to let some people go to create the foundation she needed. She also opens up about her docuseries experience with Jude and how documenting her credibility became a powerful tool for both personal growth and business development. If you've been running your design business but feel like something's missing, or you've been avoiding the foundational work of mission, vision, and values, this conversation offers a roadmap for stepping fully into your role as CEO. LuAnn Nigara and Jen Davidson’s Ah-Ha Moments "You're not believing that you are the boss. You're living as an interior designer. You're not living as a business owner, the boss. And that right there stopped me in my tracks." - Jennifer Davidson More About Jen Davidson Jen Davidson is the founder and lead designer of Interiors by Jen Davidson (IJD), a high-end residential design firm specializing in luxury renovations, new builds, and curated furnishing selections. With a career rooted in creativity and an unwavering passion for transforming spaces, Jen’s journey into interior design was anything but conventional. Jen’s approach to design is deeply rooted in storytelling. She believes that every home tells a unique story, and her job is to help write that narrative through thoughtful design. She places high importance on clear communication with clients and collaborators, ensuring that each project feels like a shared vision. As she continues to grow her business, Jen is focused on helping other designers level up by embracing courage, clear boundaries, and empathy. Her work with industry professionals like Jude Charles on a docuseries highlights her belief in the power of storytelling and transparency. Today, Jen is passionate about sharing her experience and insights with others, hoping to inspire those in the design world to take their own leaps of faith and trust the process. Connect with Jen Davidson Website Instagram ShopLTK Pinterest YouTube Houzz Other Resources Mentioned: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design Other Shows Mentioned: AWDB 774: Rick Campos: Design Biz Survival Guide Celebrates 4 Years! AWDB 790: Rick Campos: Design Biz Survival Guide- The Answer to All Your Business Questions AWDB 516: Power Talk Friday: Jude Charles: Video Storytelling for Your Brand AWDB 626: Power Talk Friday: Jude Charles: How to Tell Your Story to Connect with Clients in Interior Design AWDB 718: Power Talk Friday: Jude Charles: The Power of Dramatic Demonstration in Your Business Videos AWDB 724: Power Talk Friday: Jude Charles: Using Video to Close More Interior Design Deals AWDB 1000: 1000th Episode! LuAnn Nigara is Interviewed by Jude Charles! AWDB 811: Power Talk Friday: Heather Hansen: You Are Your Own Advocate
1129: BEST OF SHOW: Katie McFarlan: The Client Experience Starts with Processes
Today with Katie McFarlan: Welcome to a Well-Designed Business. Welcome to a Well-Designed Business. The client experience is something we all think about. How do we elevate the experience for our clients so that they feel like we truly care about them without making ourselves crazy by bending over backwards for each client? The answer just might lie in your processes. Today, I’m joined by Katie McFarlan of Dakota Design Company. Katie works with designers to build a strong client experience through streamlined processes, smooth operations, and clear expectations. She’s sharing with us how defined processes lead to a luxury client experience that helps you and your clients. Pick it apart: [2:19] Katie shares why she’s so passionate about the client experience and why it’s so important for designers. [9:13] Katie explains how she helps clients uncover their processes—even if they haven’t formally defined them. [16:24] LuAnn and Katie dive into what the client experience actually entails. [25:49] Katie discusses how the backend of the business shapes the client experience. [46:30] Katie talks about the common hangups she sees with her client’s processes. LuAnn and Katie McFarlan’s Ah-Ha moments: “Every time there’s a new delay or a new charge, if you have already set the expectation of ‘Hey, this is what’s going to happen, I’m going to be there with you every step of the way,’ it allows the client to just enjoy it rather than be terrified the entire time. I think having the client experience nailed down is so key for businesses that have a long deliverable or lead time for delivering their final service.” -Katie McFarlan “The ROI is not just that it benefits your clients, but also that it shows just how much your company is doing for them, and that speaks to the value and how you’re charging what you charge.” -Katie McFarlan “You’re not necessarily imposing a process or a system on any one business. You’re taking the existing processes and systems (whether they are formalized or not), whatever individual process a firm might have, and you’re analyzing it and saying, ‘How do we announce, describe, explain, or give collateral information on that phase so that the customer feels informed and cared for.” -LuAnn Nigara “I think the biggest takeaway that I have is that the client experience is everything you do, not just a thank you note. So often we throw the word “client experience” around when we’re talking about the subtleties and the niceness and the pretty that we bring to the relationships, but a really terrific client experience is one where the process feels organized and systemized, and the client understands their role in it and can know what’s coming next and see what it is that you’re doing on their behalf the whole time.” -LuAnn Nigara More About Katie McFarlan: As a former wedding and event planner with 16 years of experience in operations and project management, I love using both my creative and analytical sides to come up with solutions that work for my clients. With my intimate knowledge of project management and the entrepreneurial mindset, I know what it takes to get behind the scenes operations running smoothly so businesses can grow in a professional way. Today I help luxury interior designers and wedding planners who are buried in business operations get back to doing the creative work they love. I create and improve their processes and set up systems so they can streamline their workload, move their business forward, and free up their time to focus on the things that matter most. Connect with Katie McFarlan: Website Instagram Blog Client Experience Download for listeners What’s new with LuAnn Nigara: luannuniversity.com https://www.luannnigara.com/cob Other shows mentioned: #616 Joann Kandrac and Kelly Kole: Onboarding New Interior Design Clients
1128: Barclay Butera:The Business Behind the Legacy
Today with Barclay Butera Sometimes on the show we are fortunate enough to speak with true icons of our day. And today, I am excited to chat with one of those designers—the legendary Barclay Butera. Today Barclay is back on the show to talk about the big picture, from the story of his first big break at a celebrity show house, the lessons he learned from scaling his business up to over 100 employees and then consciously scaling it back down. More About Barclay Butera Since 1994, Barclay Butera has been the creative force behind his prestigious design firm and flagship showroom in Newport Beach, California. His success in Newport prompted him to establish a second location in the exclusive enclave of Park City, Utah. Renowned for his approachable elegance and glamorous, chic interiors, Butera draws inspiration from a diverse range of influences including high-fashion runways, his extensive world travels, grand European architecture and the timeless allure of The Golden Age of Hollywood. Butera’s design signature is distinctive: classic with a fresh twist, seamlessly integrating traditional, transitional, and contemporary styles. His artful inclusion of heritage pieces blends effortlessly with distinctive furnishings, pattern-on-pattern fabrics, and bold textures—all hallmarks of his iconic all-American style. Over the past three decades, Butera’s passion for interior design has evolved into an impressive lifestyle enterprise, sought after worldwide. A landmark achievement in Butera's career came with the release of his “Yacht on Wheels” edition of the Rolls-Royce Dawn at the internationally renowned Concours d’Elegance in Pebble Beach, CA. As the first interior designer in the 100+ year history of the iconic brand to collaborate on such a project, Butera crafted a stunning luxury convertible featuring crisp white and navy tones with teak and nautical accents, setting the automotive industry abuzz. In addition to his thriving interior design business, Butera’s venture into licensing has landed him an unprecedented number of the industry’s most respected partners including: Lexington Home Brands furniture, Kravet indoor and outdoor textiles and carpets, Leftbank Art, Eastern Accents bedding and luxury down, Jaipur Living rugs, Bradburn lighting, Mirror Home decorative mirrors, Napa Home & Garden accessories, Castelle outdoor furniture, Winfield Thybony wallcoverings, and YORK/MDC Interior Solutions commercial wallcoverings. Expanding his licensing empire, Butera launched a collection of luxury chandeliers and sconces with Fine Art Handcrafted Lighting and hand painted porcelain with Legend Accents for his new Barclay Butera Couture brand. Most recently, Butera introduced his eighth furniture collection, Montecito, with industry powerhouse Lexington Home Brands. A designer for the ages, Butera’s spectacular projects, extensive licensing collections, and luxury rental properties are regularly featured in global consumer publications, as well as shelter and lifestyle magazines. Connect with Barclay Butera Website Instagram Listen to Barclay’s Keynote presentation at Design Edge Orange County (Sept 18th) Grand Re-Opening of their Park City Design Firm/Showroom (Sept 25th) Design Biz Retreat (Oct 6th & 7th) High Point Market (Fall 2025) Other Resources Mentioned: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design Other Shows Mentioned: AWDB #122 Barclay Butera- Mix Talent + Opportunity + Business Savvy = Epic Interior Design Business AWDB #507 Barclay Butera 25 Years of Beautiful Design AWDB #968 Overheard: Charles Pavarini, Leyden Lewis, and Maria Viola: How to Harness Creativity in Interior Design AWDB #1002 Power Talk Friday:Sara Kravet: VP Furniture at Kravet Inc.AWDB Scott Kravet
1127: Sponsored Show: Dezign Assist: The Smartest Way to Buy Back Time in Your Interior Design Firm
Today with Reed Humphrey of Dezign Assist Is your team maxed out, or are you stuck doing $10-an-hour tasks when you should be focused on leading your business? In today’s sponsored episode, I’m talking with Reed Humphrey, CEO of Alder & Tweed Interior Design and founder of Dezign Assist, a remote staffing company built specifically for interior designers. Reed created Dezign Assist after solving a bottleneck in his own firm. When his team couldn’t keep up with project demands, he built a scalable system using experienced remote designers. The result? More capacity, less burnout, and happier clients. If you’re a larger firm looking to support your in-house team or a solo designer ready to stop doing it all yourself, this episode will challenge how you think about delegation and show you how to buy back your time without sacrificing quality. What’s new with Reed Humphrey Website Instagram Book A Discovery Call! What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources Mentioned: This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design Other Shows Mentioned: AWDB #194 Reed Humphrey Alder and Tweed
1126: Nicole Heymer: Rethink SEO for ChatGPT and Google AI
Today with Nicole Heymer Today on A Well Designed Business, Nicole Heymer returns to discuss the massive shift happening in online search that's changing how potential clients find interior designers. We're living through a pivotal moment where traditional Google searches are being replaced by AI-powered recommendations from ChatGPT, Google's AI mode, and other large language models. Nicole explains why your website information is now being summarized and served directly to searchers, what this means for how you need to structure your content, and the specific steps you can take to ensure AI systems recommend you. From testing your own search results to prioritizing Google reviews in new ways, this conversation covers the practical strategies designers need to implement right now to stay visible in an AI-driven search landscape. Whether you're getting most of your business from referrals or you're heavily invested in SEO, this shift affects everyone, and the designers who adapt early will have a significant competitive advantage. LuAnn Nigara and Nicole Heymer’s Ah-Ha Moments “We are at a moment in history where all online search at this point is evolving into AI based stuff. It is different and a big moment in history.” - Nicole Heymer More About Nicole Heymer Nicole Heymer is the founder of Glory & Brand, a boutique marketing agency specializing in branding, websites, automation, and SEO for interior design firms, builders, and architects. Since 2011, Nicole's clear, practical take on branding and digital marketing has been featured by a range of design industry resources—from Business of Home to the Design Influencer's Conference. You’ll find her methods in print, on podcasts, and in design school classrooms. Inquire about services at gloryandbrand.com/contact Connect with Nicole Heymer Website Instagram Facebook LinkedIn What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. Purchase LuAnn’s Books Here:Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn NigaraLuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: #125- Nicole Heymer- How To Brand Your Business. Yes, again! Do not miss this one!!! #466- Power Talk Friday: Nicole Heymer: You’ve Defined Your Brand…Now What? #1087- Best of Show: Nicole Heymer: 6 Keys to Planning A Website That Makes Things Happen
1125: Kimberly Horton: How to Turn Client Frustrations Into Smart Business Moves
Today with Kimberly Horton Welcome! Today we’re talking about how to turn client frustrations into actionable change. Kimberly shares the simple but powerful tool she uses — the Frustration Tracker — to capture issues in real time, identify patterns, and make smart adjustments to her processes. From tightening contracts to setting clearer boundaries, Kimberly shows how documenting frustrations can lead to stronger systems, better client experiences, and a more profitable business. Plus, she’s sharing her Frustration Tracker template so you can start using it in your own firm. Ah-Ha moments “If you're feeling that frustration, nine out of ten times, your client is feeling it too.” - Kimberly Horton “You’ve got to treat your process like a living document that evolves with every lesson you learn.” - Kimberly Horton “It’s not about complaining for the sake of complaining. It’s about learning from the complaint, analyzing it, and turning it into actionable change.” - LuAnn Nigara “We always say: work on your business, not just in it. And this is a living, breathing example of that.” - LuAnn Nigara Connect with Kimberly Horton Website Instagram Facebook Pinterest What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: AWDB 858: Veronica Solomon: Cultivating Self-Awareness as a Superpower AWDB 892: Sharon L. Sherman: Decoding Personality Types for Successful Client Outcomes AWDB 1050: Power Talk Friday: Amy Posner: How Interior Designers Can Be the Expert, Not the Order Taker
1124: BEST OF SHOW: Megan Molten: Another Side Hustle Success Story
Today With Megan Molten: Welcome! Today we are really excited to have Megan Molten on the show with us. Megan reached out to LuAnn in an email a while ago, telling her that she learned everything she knows about the business of interior design from this show, and it’s changed her life. She went on to explain that after twelve years of being in health-care sales and having listened to the podcast every day for the last year, she finally quit her day job to become an interior designer. Listen in today, to hear Megan’s story. Before quitting her job, Megan managed to have an incredible 29 interior design clients on the side, over six months, while still working full-time, for fifty hours a week! Now, a year later, she has a full-time business manager, a full-time designer, she has leased warehouse space, she has a studio space, she has an e-commerce business, and she has 19 000 followers on Instagram! In her first year, Megan brought in $600 000 in revenue, and she also planned her wedding and got married last May! She has been featured on eighteen different sites, from Serena and Lily to Apartment Therapy and Bungalow. Megan has achieved all of this because she truly understands that to make her dreams a reality, she has to actually do the things that she learned from the different guests on this show. In today’s episode, she talks to us about the things she learned and how she’s applied them. Tune in now, to find out more! Show Highlights: Megan talks to us about the moment that she finally decided to quit her day job. It all began with social media, with Instagram in particular, for Megan. One of the first things that Megan did was to hire a photographer. Starting afresh, both professionally and personally. Having the support of her entrepreneurial parents really helped Megan a lot. Do what you do best, and outsource the rest. Making her first hire was one of the best decisions Megan has ever made. E-commerce makes so much sense but it really takes a lot of work. Using the services of a purchasing agent. Having conversations and making connections. The importance of finding the blind spots in your processes. More About Megan Molten: Megan’s love for all things interiors has been around for as long as she can remember and soon became a reality after she purchased her first home in Charleston, South Carolina and started the design process herself. She began sharing with the world all of her favorite finds and amazing transformations on social media and the world responded! It was this incredible response to Megan’s designs that encouraged her to start helping friends, then friends of friends and eventually clients transform their spaces too. This exciting new “hobby” she devoted every hour to while not working her very full-time job in medical sales quickly turned into a business. She quit her 12-year career in corporate America to chase a dream-a dream that was her true passion in life-helping others achieve beautiful spaces they love. Her passion for light and airy design, go-getter attitude and attention to detail has quickly created a strong following and brand for #designsbymeganmolten and she can’t wait to continue to watch her big dream grow! Links: Website: Megan Molten Shop: Megan Molten Shop Instagram: Megan Molten Facebook: Megan Molten Pinterest: Megan Molten Houzz: Designs By Megan Molten Other Shows Mentioned: Shea McGee #236 Cheryl Luckett – Dwell by Cheryl #291 and #397
1123: Ali Faulkner: What to Do When a Client Says “No”: Lessons from a Lost Design Proposal
Today with Ali Faulkner Welcome to a Well-Designed Business. We’ve talked before about conducting an autopsy of a project—looking back and figuring out exactly what went right, what went wrong, and where to improve. But what about conducting an autopsy of projects that you didn’t win? My guest today, Ali Faulkner of AEF Interiors, lost several bids in a row, and decided to make a big change; she reached out to those potential clients and asked for feedback afterward. Ali is sharing the exact questions she asked and how they changed everything for her business. Ah-Ha Moments “I realized I was chasing what everyone else wanted to chase rather than what I actually needed to be profitable and continue to build my business.” -Ali "You get a quote to do a roof. One guy is 20K, one guy is 30K and the other guy is 35. Like I'm sorry, who's even thinking about the 20K guy? You're just like, you're off the list, right? Because... you automatically distrust the 20." - LuAnn A Big THANK YOU to Today’s Podcast Sponsor: Revelwoods Other Shows Mentioned: AWDB #768 Jaipur Living: A New Collaboration with Kate Lester AWDB #790 Rick Campos: Design Biz Survival Guide- The Answer to All Your Business Questions #803 Power Talk Friday: Amber De La Garza: Productivity is Personal – How to Create Systems that Will Work for You! AWDB #856 Enrique Crespo: Describing His Type-A Personality Mindset AWDB #1059 Rachel Usher: Creating Community and Strength in the Interior Design Industry Other Resources: https://www.thebusinessofinteriors.co.uk/podcast https://designbizsurvivalguide.com/podcast-for-interior-designers/ https://designbizsurvivalguide.com/retreat-registration/ https://www.thebusinessofinteriors.co.uk/2025-community-summit This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design