Your Hospitality Moment that Mentors

Dr. Jokima Hiller shares a candid story about a day working the front desk where she became distracted with paperwork and missed a guest, acknowledging the mistake and its possible consequences. The episode highlights the mentoring moment: the importance of attentiveness, owning errors, and committing to do better when serving guests at the front desk. Visit our BET on Hospitality Website: https://betonhospitality.my.canva.site!

When making decisions in the hotel and hospitality industry, it is important to take into consideration 3 key stakeholders. BET on Hospitality Website: https://betonhospitality.my.canva.site

Coffee, among other things, has a signature smell! Realizing this was the key to resolving one of my first problems as the new General Manager of a hotel with morning breakfast. BET on Hospitality Website: https://betonhospitality.my.canva.site

**Title: Discover Over 50 Episodes of Insightful Conversations **Introduction: **In today's fast-paced world, finding quality content that resonates with your interests can be a challenge. But what if you had access to over 50 episodes of engaging discussions right at your fingertips? **Main Content: **Jokima Hiller invites you to explore a treasure trove of episodes available on Spotify, Apple Podcasts, and other platforms. Whether you're commuting, working out, or simply relaxing at home, these episodes offer a perfect blend of entertainment and enlightenment. **Conclusion: **Don't miss out on the opportunity to dive into these conversations. Consider leaving a positive comment and sharing your thoughts with others. Thank you for being a part of our community. **Hashtags: ** #Podcasts #Spotify #ApplePodcasts #ListenNow #mentoring #education #JokimaHiller #BETonHospitality #GetMentored #Celebrate BET on Hospitality Website: https://betonhospitality.my.canva.site

What comes to mind when you hear the words, "Last Call"? Yep, "Last Call for Alcohol"! Well, not in this true story. It means something different. Listen in and learn all about it. Learn more about BET on Hospitality by visiting our website at https://betonhospitality.my.canva.site/!

Have you ever arrived to work and your co-workers informed you that the FBI was looking for you the day before? No? Well, I wish I could say that it hadn't happened to me! Hold your questions until the end of this Podcast Episode! Learn more about BET on Hospitality by visiting our website at https://betonhospitality.my.canva.site/!

Recognizing others, including your staff and employees who are hard working, is very important! To be effective, I offer 3 aspects that should be taken into consideration. Listen in. . .and, if you want me to share some specific recognition techniques, please ask! Learn more about BET on Hospitality by visiting our website at https://betonhospitality.my.canva.site/!

Do you remember the last time you had "unforgettable" service? I will share with you one of my memorable service experiences and will ask you to strive to provide service that is unforgettable for your customers and guests too!

Ever had to conduct a security sweep for an entertainer and an entourage of double-digit number of people show up? Well, that's how James Brown (RIP) rolled!

Sometimes to determine what your mentee needs to know, starts with being observant.

My retirement dream is to show up at my hotel and Make the Bank Deposit! Having managed so many hotel owner's money, I know the importance of this responsibility. Let's take each step, one at a time.

Not all advice you will receive is good advice! So, be careful. But the advice I share with you in this episode is tried and true.

Welcome to my 50th Podcast Episode! How important are names? In this episode, I'll share with you the turning point experience that made me realize how important my name is as well as the names of our hospitality positions! Thank you all for being here for episode one to fifty, or if this is your first time joining me, thank you too! Enjoy!

Sorry folks but this is another naked person story! Only this one is much weirder and probably funnier!!

Learn how and why it's important to build your network of Industry Professionals, your contacts!

WELCOME to another INTERVIEW EDITION with Guest Jill Woods! Mentoring Moments include the following when training a new hire within the hotel sales department on the complexity of citywide events: 1. Breakdown tasks and information over time. 2. Manage the unexpected. 3. Layer your business. Wood's Bio: Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group. I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book. My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career. Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings. #hospitality #mentoring #moments

I remember the first time a hotel guest yelled at me! Yes, he called me "stupid" in front of a lobby full of people. I share with you what I wish someone would have told me on that day. ** NO TEASER ** NO AD

You just had to be there or experience it yourself! Trying to plan, execute, and be involved in an event is truly challenging. My WYFA Experience is just one of those truly challenging times!

3 Stories in 1 - Go with me on my first manager on duty shift where I encountered 3 very challenging situations. Be sure to listen to the backstory, Season 3, Episode 2.

WELCOME to an INTERVIEW EDITION with Guest Martin Greene! Greene's Bio: Martin Greene is currently the Director of Human Resources at the Sheraton Grand Chicago! Over 25 years of experience within the hospitality industry ranging from dishwasher to general manager. Within my extensive career, the largest focus has been on Human Resources acting in a Director, Generalist and Business Partner role successfully executing all levels of compensation, talent acquisition, training and development, team member relations, labor relations and risk management. I have also been blessed with opportunities as a Hospitality instructor/SME/ Course Designer for over 15+ years. I have delivered multiple courses on multiple platforms utilized within Purdue University Calumet, LeCordon Bleu, The Chef's Academy, Harrison College and Ivy Tech University. My Unique Skills Include but are not limited to: • Certified Lean Six Sigma Green Belt • Masters Degree in Education • Learning and Development Support • Experienced Trainer • Financial Analysis • P&L Responsibility • Contract Negotiations • Account Management • Project Management • Business Development • Revenue Management • Labor Relations Support Design Tools and LMS Systems: • Articulate • Captivate • Flash • Photoshop • Canvas • Black Board • Angel • Breeze ** This Interview Edition is also available On YouTube! https://youtu.be/6D2U1owi8-k

"A Holiday to Remember!" is a different sort of "Christmas Story"! While my story may be a little late, the lesson will be right on time. *** "7 EASY Ways to Show Your Employees YOU Care!" is available online at www.outskirtspress.com/showyoucare and online with Amazon, Barnes & Noble, and Target.

WELCOME to another INTERVIEW EDITION with Guest Jill Woods! Wood's Bio: Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group. I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book. My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career. Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings. ** This Interview Edition is also available On YouTube!

Listen to another one of my TRUE Stories with an embedded lesson for Everyone! Aretha Franklin (RIP) was my guest and she would make her room reservations directly with me. She only used cash and while this presented a dilemma for management, employees enjoyed Ms. Franklin's generosity!

I really needed a mentor to coach me through this situation because I am sure I handled it all wrong! I was angry when I walked into one of our guestrooms that was occupied by a group of little girls and the birthday girls' mom. The mom had allowed them to get fingernail polish all over the room!

Who manages lost and found at your hotel? Is there a policy in place? Following the policy may result in prize possessions!

I remember this day like it was yesterday. . .I was going over the hotel's financials at the Owner's Meeting! I had to explain why we had spent thousands of dollars on, yep, Hot Chocolate! What a day!

Opening a hotel as the General Manager, you tap into your strengths but also uncover your weaknesses! I will share with you one of my uncovered weaknesses.

WELCOME to another INTERVIEW EDITION with Guest Jill Woods! Wood's Bio: Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group. I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book. My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career. Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings. ** On YouTube

Listen to how the security staff of this hotel forgot how to silence the fire alarm!

In the hospitality industry, a smile is a part of your uniform! So, when a candidate doesn't give one in the interview process, you have to wonder if they are good for your Hotel.

Sometimes, there's just no way around it. . .you have got to terminate someone, even via text message! Seriously, this episode is about following proper procedures when it comes to managing the company's money.

Encountered a homeless woman whom I treated with friendly and professional hospitality service.

I remember leaving the hotel after working the midnight shift, equipped with my pager and personal cell phone. I would say to my team "Page me if you need anything."

WELCOME to my new INTERVIEW EDITION with Guest Jill Woods. Wood's Bio: Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group. I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book. My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career. Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings. ** On YouTube

My name was changed from Hiller to Hitler and it was then, that I realized, it was time to take some pretty drastic measures to turn this hotel around.

This mentoring moment is about the importance of employee development.

I have surely made some mistakes in my life by not listening! Learn about one of those mistakes.

Do you remember your first MOD Shift at a hotel? I remember mine . . .

WELCOME to Part 2 of my 2-part series on Management Principles. In Part 2, I'll discuss the importance of doing "something" rather than "nothing" when handling guest issues.

I've learned over the years that EVERYONE is a VIP!

Learn how I used the bartering process to plan and execute a party my employees will never forget!

When you're a manager and you're helping your team out, is there anything you wouldn't do?

Learn about the incident at the last event I planned that put me into retirement! ** INCLUDES AD FOR A NEW HUMAN RESOURCES TEXTBOOK.

Having a Breakfast Attendant who won awards for her friendliness but not her cleanliness was a challenge. ** INCLUDES AD FOR CHOICE DNA.

WELCOME to Part 1 of my 2-part series on Management Principles. In Part 1, I'll discuss the importance of never leaving sheets in the dryer.

Our Executive Housekeeper shows us something that takes our Head of Security to identify! Then, we must decide what to do with it. ** INCLUDES AD FOR SOCIAL LABELZ!

WELCOME to Season 2! You've been told that your new employee has left her child in the car, in your parking lot.

This is my second story about shoes! But, this shoe story is about the importance of proper footwear for room attendants on the job.

Learn how being asked to make iced tea gave way to my thoughts on the importance of cross-training. ***INCLUDES AD FOR KAI'S FANCY TREATS***

I was put into a situation where the Truth needed to be told. And when it was, everyone in the room showed their astonishment with a gasp! Yes, I was a fair manager - beyond fair.