Season 2 · Episode 1
I Have Messed Up: Front Desk Confession
Your Hospitality Moment that Mentors
February 1, 20266m 36s
Audio is streamed directly from the publisher (mcdn.podbean.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Dr. Jokima Hiller shares a candid story about a day working the front desk where she became distracted with paperwork and missed a guest, acknowledging the mistake and its possible consequences.
The episode highlights the mentoring moment: the importance of attentiveness, owning errors, and committing to do better when serving guests at the front desk.
Visit our BET on Hospitality Website: https://betonhospitality.my.canva.site!