Your Hospitality Moment that Mentors

Delivering Hospitality Service is not complex. In fact, it's taking care of guests and "It's as SIMPLE as That!"

What would make you stay home and not come to work until it was fixed?

Warning: Profanity - May not be appropriate for all listeners. Back in the day when social media didn't exist, it was difficult to show people the fruits of your labor. Be sure to keep a record of your own work and contribution to the businesses in which you work.

The Shoe Story is a true story about when we realized Jill Woods was burned out! We write about this story in our first book "The RevPAR Formula" and share it in our workshop "What About Me? Overcoming Burnout!" Order our book at www.outskirtspress.com/revparformula. Inbox your guest speaker request at www.facebook.com/betonhospitality.

My personal story of standing up for myself once in my life!

WARNING: This podcast episode includes information surrounding a guest's death. Who knew? We don't know the value or importance of items left behind by guests. Therefore, don't assume and instead be sure you have a Lost & Found policy.

This is a Special Episode CONCLUSION for Event Planners. Learn about the mentoring moment in planning this fairytale wedding!

A tale of how important it is to ensure new hires have the skills to do their job. ** There is more to this story! Stay tuned.

Handling your first emergency can shake you. Therefore, managers must be ready to step in and lead the way!

A heart-wrenching story about a hotel employee who says the wrong thing.

This is a Special Episode TEASER for Event Planners! Planning this Fairytale Wedding was not easy.

Discover the embedded mentoring moment in the true story of finding a "guest" naked at the pool!

Each month I will share a TRUE story of an experience in the hospitality industry. Embedded in that experience is a mentoring moment!