The Think Factory Podcast

In this episode of The Think Factory Podcast, Gary Gregg, Chief Product Officer at OSG, shares his insights on the evolving landscape of customer communications and how emerging technologies like AI and augmented reality are reshaping the industry. Gary discusses his career trajectory, from his early days in the CCM and CXM space to his current role at OSG, where he’s helping drive a digital-first strategy. He highlights the shift from static, one-size-fits-all communications to personalized, AI-driven experiences. The conversation also touches on the future of customer engagement through augmented reality and the challenges businesses face in integrating their CCM platforms with real-time systems via APIs.Disclaimer

In this episode, the conversation explores the journey of Elene Costan, the Chief Human Resources Officer at Berje, a global flavor and fragrance manufacturer. Elene shares her extensive career path, detailing her transition from office management into HR and how mentorship played a pivotal role in her growth. She highlights Berje's commitment to maintaining a family-owned culture while adapting to global dynamics. The discussion delves into leadership styles, focusing on authenticity, empathy, and the importance of listening. Elene emphasizes recognizing employees beyond their roles, understanding their life situations, and offering flexibility in the workplace.Disclaimer

In this episode of The Think Factory Podcast, Jonathan Hernandez, Senior Director of Operations and Market Director for Walmart in New Jersey, shares his personal and professional journey. From starting as a cashier at Walmart to overseeing 10 stores, 80 managers, and 2,500 associates, he discusses the importance of leadership, community support, and the core values that drive success in today's workplace. Jonathan highlights the significance of effective communication, collaboration, and adaptability, while also emphasizing the role of recognition, mental health support, and diversity and inclusion in fostering a positive and thriving work environment.Disclaimer

This episode features Lane Hickey-Wiggins, President and CEO of DPrint, as she shares the rich history and evolution of her family’s printing business, which dates back to 1939. Lane discusses the company’s journey from its roots in screen printing to integrating modern digital technologies while maintaining its creative essence. She highlights DPrint’s diverse clientele, from government contracts like NASA mission decals to projects supporting arts education, such as the Kids Tag Art initiative. Lane also reflects on challenges, innovative solutions, and her passion for fostering creativity in a traditionally male-dominated industry.Disclaimer

In this episode of the ThinkFactory podcast, Beaver Paper CEO Tobias Sternbeck discusses the evolution of his company, from its origins in the textile industry to its pioneering role in digital dye sublimation printing. He highlights the transformative impact of digital printing on the textile market, including enhanced efficiency, reduced environmental impact, and greater customization opportunities for consumers. Sternbeck delves into Beaver Paper's innovations, such as lightweight sublimation paper, and the company's commitment to partnering with customers to adapt to industry demands. The conversation also explores the broader implications of digital technology in reducing waste and meeting the growing demand for unique, small-batch apparel production.Disclaimer

In this engaging episode of the Think Factory's Women's Roundtable podcast, Alison Armstrong, a renowned expert in male and female communication dynamics, shares her transformative insights. Alison discusses her journey from challenging personal beliefs about men to building a groundbreaking body of work that has reshaped relationships for over three decades. She delves into the intriguing differences between male and female thought processes, how hormonal influences shape behavior, and the importance of understanding and adapting to these dynamics in both personal and professional contexts. Alison also highlights her continuous curiosity and innovation in exploring human relationships, touching on topics like the anatomy of complaints, the impact of single focus vs. diffuse awareness, and the essence of fulfilling partnerships. This episode is a must-listen for anyone interested in fostering clarity, empathy, and meaningful connections.Disclaimer

In this episode of the Think Factory Podcast, we feature Angela D’Alessandro, General Manager of Electro Product Management Inc. (EPM). Angela shares insights about her company’s role in the aerospace and defense supply chain, providing rigorous testing for electronic components to ensure they meet high standards and function under extreme conditions.Angela also recounts EPM’s journey, from her father’s entrepreneurial start over 40 years ago to her rise in leadership as General Manager. This conversation highlights the challenges and rewards of managing a family-owned business and contributing to innovation in critical industries.Disclaimer

In this episode, we explore the evolving book printing industry with Joe Upton, Vice President of Business Development at Gasch Printing. Joe discusses the shift from traditional offset printing to digital methods, emphasizing how advancements have helped publishers reduce inventory and waste while adopting more flexible practices.He also delves into the rise of print-on-demand models, the impact of COVID-19 on demand and supply chains, and the integration of analytics for optimizing operations. This conversation offers a valuable perspective on how the industry is adapting to the changing needs of publishers and readers.Disclaimer

In this episode, we dive into critical issues shaping the business world and focuses on corporate immigration—a topic at the intersection of policy, politics, and workforce management.With insights from Alka Bahal, a leading expert in immigration law, we explore how shifting immigration policies impact businesses, their employees, and the broader economy. Whether you’re an employer navigating compliance or simply interested in understanding how immigration reform affects the workplace, this episode is packed with valuable perspectives to keep you informed and prepared.Disclaimer

In this episode, we dive into the world of automation and engineering innovation with Don Caddy, CEO of Engineering Innovation, a company that's making waves in the mail and parcel industry. Based in Lafayette, Indiana, Engineering Innovation has grown from a two-person startup to a thriving 75-strong team over the past 18 years—an impressive journey fueled by their passion for solving big problems with creative tech solutions.Don shares insights into the company's early days, including their breakthrough product, Easy Flats, a game-changer for sorting large mail like insurance statements and healthcare information. This clever solution filled a gap in the market, offering an affordable yet effective alternative to the highly manual or prohibitively expensive systems that dominated the industry at the time.Disclaimer

In this episode, we dive into the world of logistics and shipping with the team from Colography, a company offering innovative solutions for actionable market intelligence. Darren Lamb and Russell Reams share the fascinating origin story of Colography, from its beginnings in the early 1980s during the deregulation of the transportation market, to its current role providing critical insights for transportation providers. Discover how Colography blends cost, logistics, and geography to help businesses navigate the complex world of shipping, both domestically and globally, in today’s ever-changing economy. Whether you're in logistics or just curious about the industry, this conversation is packed with valuable insights.Disclaimer

In this episode, we welcome a remarkable guest, Devika Bhagwandas, who shares her journey through the complex landscape of global mobility. As the Regional Global Mobility Manager for the Americas at H&M, she brings a wealth of experience from her unique background in immigration law and corporate mobility. Born in British Guyana and raised in Suriname, she immigrated to the United States, where her passion for immigration sparked a 25-year career that spans from paralegal roles to in-house positions with major corporations.Join us as we delve into her insights on navigating cultural differences, the challenges of relocation, and the importance of fostering inclusive workplaces. This episode is packed with valuable strategies for professionals at any stage of their global mobility journey, making it a must-listen for anyone interested in the evolving dynamics of the modern workplace. Tune in to gain inspiration and practical tips that can help drive organizational success in a globalized economy.Disclaimer

In this episode, we sit down with Peter Sayki, President of SICAM Corp, a leading manufacturer based in Hillsborough, NJ. Peter shares the story behind SICAM, from its founding in 1990 to its current role as a finalist in New Jersey's Manufacturing Day awards. With a background in engineering and product development, Peter talks about the company's growth, its innovative technology, and its commitment to supporting local manufacturing. Tune in to hear about the journey of SICAM and the exciting future of manufacturing in New Jersey.Disclaimer

In this exciting sequel episode of the Think Factory podcast, industry experts Joe Truncale from Alexander Joseph and Associates and Mike Philie from the Philly Group return to share their insights on the challenges and opportunities within the printing business. Drawing from their extensive experience, they discuss the complexities of fostering growth in a rapidly evolving landscape marked by shifting client expectations and the aftermath of the COVID-19 pandemic.Joe and Mike delve into the daily realities they face with their clients, offering real-world stories that highlight the strategies they implement to drive business maturity and profitability. They address why growth can be challenging for some companies while others seem to navigate the landscape more easily. Join them for an engaging conversation filled with practical advice and a candid look at the transitional nature of the printing industry today. Whether you're a seasoned professional or just starting out, this episode provides valuable perspectives on adapting to change and achieving success in a competitive market.Disclaimer

In this episode, we feature Patty McDonald, Vice President of Operations at Corim Industries, a global leader in manufacturing. With over 14 years of experience, Patty has been a key player in scaling the company from $1 million to $20 million in revenue through strategic operational improvements and innovative product development.Patty shares her unique insights from her diverse background, which includes running a successful bakery and excelling in the manufacturing sector. Her passion for operational efficiency and market expansion is evident, and her recent nomination for the Rising Star Award from NJMEP highlights her commitment to excellence. Join us as we dive into her experiences, the challenges of balancing work and family, and her vision for sustainable growth in the industry. Whether you're an aspiring entrepreneur or a seasoned professional, this conversation promises to inspire and empower you.Disclaimer

Join us for an inspiring episode featuring Danielle Ruttenberg, Co-Owner and Co-Founder of Remark Glass, as she shares her journey from entrepreneur to community advocate. In this episode, host Chris Santomassimo delves into Danielle's innovative approach to business, which prioritizes a triple bottom line: people, planet, and profit.Discover how Remark Glass not only creates beautiful products from recycled materials but also champions initiatives that provide retirement benefits to firms that typically lack access. Danielle’s commitment to transforming waste into opportunity showcases the power of sustainable practices and the importance of supporting local economies. Tune in for a thought-provoking conversation about entrepreneurship, social responsibility, and the role of design in addressing environmental challenges.Disclaimer

Join us as Ira discusses his path from high school dropout to influential leader in addiction recovery, offering insights on the importance of community, empathy, and resilience in the journey toward healing. Tune in for an inspiring conversation that sheds light on the transformative power of dedication and support in the wellness space.Ira’s journey into the world of addiction and substance abuse is anything but conventional. Starting his career in 1992 as a mental health technician and admissions counselor, Ira has since distinguished himself as a passionate advocate for addiction treatment. He shares his unique story of entering the field unexpectedly, driven by a genuine connection with patients and a desire to make a difference.Disclaimer

In this episode, we sit down with Susan Masciarelli, President & CEO of Web-Cote Industries, a New Jersey-based hot melt adhesive coating company that specializes in glue products for the pest control industry.Susan shares the fascinating evolution of Web-Cote Industries, which began in 1986 with a focus on manufacturing specialty adhesive products. Originally involved in creating items like gaskets for oil filters and adhesives for RVs, the company has transformed over the years into a key player in pest control solutions. Following a pivotal shift in ownership in 2006, Web-Cote Industries honed its expertise exclusively in pest control, reflecting Susan’s deep understanding of the industry.Disclaimer

Join us in this inspiring episode as we sit down with Kunal Gupta, CEO of Nutramed Packaging, a successful pharmaceutical contract packager based in New Jersey. Discover how a small, family-owned business has transformed into a thriving enterprise, driven by innovation and dedication.Kunal delves into the journey of Nutramed, which started in 1999 when Kunal's father, a seasoned pharmacist, launched the company to stay rooted in their community. From humble beginnings in a small 8,000 square foot space to expanding their operations to meet growing demand, the story highlights the challenges and triumphs of family business dynamics.As Kunal shares his own path—from helping his father paint walls to earning an MBA from Wharton and exploring a brief career in finance—listeners will learn about the importance of passion, resilience, and staying true to one’s roots. Tune in for insights on the pharmaceutical industry, the evolution of Nutramed, and the personal journey of finding fulfillment in family business.Whether you're an aspiring entrepreneur or simply curious about the behind-the-scenes of a successful family venture, this episode is sure to inspire and inform!Disclaimer

Join us as we explore the stories of George Pereira, Vice President of White Bird and Moyy, two dynamic brands based in Hamilton, Ontario. George shares his insights on the evolution of their companies, from a traditional print business to a leader in custom corrugated packaging.Discover how George’s talented team helps brands stand out on the shelf and at the doorstep, and learn about their strategic expansion into the Greater Toronto Area and beyond. With a focus on creativity and partnership, this conversation dives into the importance of networking and collaboration in driving growth.Disclaimer

In this episode, Judith Watson, CEO of Westchester Community Health Center, shares her insights on the vital role of federally qualified health centers (FQHCs) in providing essential healthcare services to underserved communities. Judith discusses the history and mission of WCHC, highlighting its commitment to serving patients without regard to their ability to pay or immigration status. Listeners will learn about the challenges and successes faced by FQHCs and the importance of accessible healthcare in promoting community well-being. Tune in for an enlightening conversation about health equity and community service.Disclaimer

In this episode, Waleed Haddad, President of Naya Group LLC, discusses the critical importance of cybersecurity across various industries, especially in the print and mail sector. He shares insights on the challenges organizations face when managing sensitive data, including personally identifiable information (PII) and personal health information (PHI). Waleed explores effective prevention and response strategies for cybersecurity threats, highlighting how companies can safeguard their operations in an increasingly digital world. Tune in to gain valuable knowledge about enhancing your organization's cybersecurity posture.Disclaimer

Jessica Robinson is the CEO of PurePoint International, helping CEOs and C level leaders bridge the gap among data security, cyber risk and privacy. Join us as we explore Jessica’s insights into the evolving world of cybersecurity and the vital role that emotional intelligence plays in creating a safer, more secure future.Disclaimer

In this episode, Heather Brown discusses her journey as the Executive Director of Recovery Village Cherry Hill at Cooper, a facility dedicated to supporting adults facing substance use disorders. She shares insights into the challenges and successes of opening a new recovery center during the COVID-19 pandemic and highlights the unique programs offered to help patients achieve healthier, more fulfilling lives. Listeners will gain a deeper understanding of the recovery process and the importance of compassionate, accessible care in fostering long-term wellness. Join the conversation to explore the transformative power of recovery and community support.Disclaimer

In this episode, Nicole Velasco, Chief Operating Officer at Desert Star Recovery, discusses the unique approach of their outpatient facility in Tucson, AZ. With a focus on creating a homey, family-like atmosphere, Nicole shares insights into their diverse programs and how they prioritize personalized care. She also highlights her nonprofit, Hope Through Therapy, aimed at removing financial barriers to mental health and substance abuse treatment. Join us to discover how Desert Star is making a difference in the lives of those seeking recovery and the innovative strategies they employ to support their clients.Disclaimer

Join us as we delve into what makes Gallus unique in the realm of substance use treatment, highlighting the organization’s mission of dignity and healing. Sara shares the story behind Gallus, its commitment to treating individuals with respect, and how it stands apart from traditional detox centers. Whether you’re seeking insight into addiction treatment or want to learn more about compassionate care, this episode is a must-listen!Disclaimer

Join us as we explore the exciting innovations in the packaging industry with Mervat El-Rafei from Bradman Lake Group! In this episode, we dive into what’s happening at the upcoming Pack Expo in Chicago, where Bradman Lake will showcase their state-of-the-art packaging systems, including the integration of robotics. Discover how their modular approach allows businesses to optimize efficiency and reduce costs, all while providing complete packaging solutions from process to pallet. Whether you’re in the packaging field or just curious about industry advancements, this episode is packed with insights you won't want to miss!Disclaimer

Dive into the world of content creation with us! In this episode, we chat with an industry veteran who’s been shaping the document and marketing landscape for over 20 years. Discover how small to medium-sized businesses can enhance their storytelling and strategy, all while staying top of mind with their customers. From tailored content plans to building trust through authentic communication, we cover it all! Tune in and learn how to turn your insights into engaging content that resonates!Disclaimer

Join us as we sit down with Gina Thorne, a seasoned expert in behavioral health marketing and alumni services. Discover the inspiring journey of TPAS (Treatment Professionals and Alumni Services), a pioneer in fostering alumni engagement in the behavioral health field. With insights from Gina's unique background and experience, this episode is packed with valuable lessons on perseverance, collaboration, and the power of community. Tune in for an uplifting conversation that encourages all women to dream big and achieve greatness!Disclaimer

Join us as we explore Peace Valley, a leading substance use treatment provider that prioritizes trauma-informed care. With a low patient-to-therapist ratio, Peace Valley ensures personalized support through traditional therapies and holistic approaches. Diana Dubbs shares her journey of recovery and insights into the facility’s commitment to continuous improvement and open dialogue. The conversation also touches on personal reflections about growth, parenting, and the importance of providing resources for future generations. Tune in to discover how Peace Valley is making a difference in the lives of those recovering from addiction.Disclaimer

Join us, as we sit down with AJ Franzone Jr., President of Allen Field, a leader in the packaging industry. They dive into the company's journey toward sustainability, discussing how Allen Field is innovating with recycled materials, paper alternatives, and even bamboo to meet growing demand for eco-friendly packaging solutions. Tune in to learn how Allen Field is adapting to industry trends and helping customers achieve their sustainability goals while maintaining high standards of quality and functionality.Disclaimer

Join this dynamic conversation between Mike Philie, founder of The Philie Group, and Joe Truncale, founder of Alexander Joseph and Associates. With decades of experience in the graphic communications and printing industries, Mike and Joe share their insights on leadership, strategic planning, and the evolving challenges faced by print industry professionals. They discuss the importance of asking the right questions, the value of suspending assumptions, and how to effectively guide companies through change. Tune in to hear practical advice on how to prioritize actions, foster growth, and navigate the complexities of running a successful business in today's competitive market.Disclaimer

We’re thrilled to feature Lovepreet Buttar, Managing Director at Mercadien’s Nonprofit and Human Services Group. With deep expertise in nonprofit and human services audits, Lovepreet shares her journey from intern to leader, her passion for supporting nonprofits, and the vital role audits play in these organizations. She also discusses the importance of mentorship, DEI initiatives, and balancing professional success with personal giving back. Join us as we explore how Lovepreet’s unique career path and commitment to the nonprofit sector are shaping her impactful work today.Disclaimer

Join us as we sit down with Harold Leete and Doug Herr from the BOBST Group to explore the latest trends and innovations in the packaging industry. With BOBST celebrating over 140 years of excellence, Harold and Doug share their insights on the evolution of hot foil stamping, the impact of automation and robotics, and the future of packaging technologies. They discuss the strategic shift from showcasing equipment at trade shows to enhancing customer interactions with live demos and expert consultations. Tune in to discover how BOBST is driving change and leading the way in packaging solutions.Disclaimer

Join us, as we sit down with Carla Colflesh, CEO of Medaci and Supply in Brunswick County, North Carolina. With over 25 years in health and community services, Carla is spearheading the transformation of a boarded-up hospital into a new 120-bed substance use disorder treatment facility. Carla discusses her holistic approach to recovery, the challenges of renovating a facility, and her vision for integrating the center with the local community. Tune in to hear about her leadership journey, the importance of resilience, and how she’s navigating the complexities of this ambitious project.Disclaimer

Join us, as we sit down with Mike Mulcahy, Vice President and COO of OBRIEN, a leading company in the print and mail industry. Mike shares the innovative solutions OBRIEN offers, including their unique inbound and outbound mail services, which have become essential for many insurance companies, especially during the COVID-19 pandemic. We dive into the challenges their clients face and how OBRIEN's expertise helps streamline complex processes. Mike also gives us a glimpse into his musical pursuits with his band, Majors Junction, and the collaborative spirit of the Imaging Network Group (ING). Tune in for insights on business continuity, customer-centric service, and a bit of rock 'n' roll!Disclaimer

Join us, as we sit down with Marvin Ventrell, CEO of the National Association of Addiction Treatment Providers (NAATP). With over 30 years of experience as a lawyer, educator, and addiction treatment executive, Marvin has dedicated his career to advocating for those in need and shaping legal and healthcare systems to support addiction recovery. We explore his insights on the evolution of addiction treatment, the importance of integrating medical models into recovery, and NAATP's mission to ensure "recovery for all." Marvin also shares his unique career journey from trial lawyer to leader in the addiction treatment field.Disclaimer

Kevin McPherson, Senior Client Executive at Quadient, shares his insights on the crucial role of software in enhancing print and omni-channel communications. He discusses Quadient's diverse offerings, including mail services, parcel lockers, and digital solutions, which help businesses create personalized and efficient customer experiences. Kevin also delves into the importance of targeted communications, the integration of AI in content creation, and the benefits of having a scalable and reliable workflow for managing high-volume printing and mailing operations.Disclaimer

Join us as we explore the impactful work of the National Council for Mental Wellbeing with Jeremy Attermann, Senior Director of Strategy & Ventures. In this episode, Jeremy discusses the council's efforts to support mental health and addiction services nationwide, emphasizing their focus on Medicaid beneficiaries and community-based care. We delve into the challenges and innovations in the field, including workforce shortages, youth mental health, and the integration of technology to improve care quality.Disclaimer

Join us as we sit down with Kim Keating, Director of Customer Success at Zago Manufacturing, an award-winning family and female-owned business. Kim shares the inspiring story of Zago's transformation from a small two-person shop into a global leader in specialty sealing solutions. We explore their commitment to sustainability, community engagement, and the unique programs they offer to support both employees and the local Newark community.Disclaimer

Join Deborah Visconi, the CEO of Bergen New Bridge Medical Center, New Jersey's largest hospital as she shares insights into her journey from a lab tech to leading a major healthcare facility and discusses the hospital's innovative approaches to community care and health equity. Tune in to learn how Bergen New Bridge is addressing evolving public health needs and how Debora's leadership is shaping the future of healthcare.Disclaimer

Join Dr. Tara Chalakani, CEO of Preferred Behavioral Health Group, as she shares her journey from a humble beginning to leading one of New Jersey's largest behavioral health organizations. With over 30 years in the field, she offers insights into her organization’s trauma-informed care philosophy and the evolving challenges in mental health care post-COVID. Dr. Chalakani also reflects on the unique qualities she brings to leadership and the advice she has for young women professionals navigating their careers.Disclaimer

Join us for an insightful episode with Tom Meehan, President of CONTROLTEK USA, a leading company in security and cash handling solutions based in Bridgewater, New Jersey. Tom discusses CONTROLTEK's innovative approaches, including their evolution in the banking supply industry and their focus on sustainability with products like EcoLOK, made from post-consumer recycled plastic. Tom shares insights into how CONTROLTEK navigates industry challenges and their commitment to customer-driven innovation.Disclaimer

Join us for an inspiring conversation with Alissa Randall, the passionate founder of All About Headshots, a headshot and lifestyle branding company. Alissa shares her remarkable journey from corporate life as a Chief Marketing Officer to starting her own successful business, finding her life's purpose along the way. Listen in to hear how she overcame challenges, embraced her inner moxie, and now helps others see their true potential through her empathetic and transformative photography sessions.Disclaimer

Join us as we sit down with Ralph Marucci, CEO and Co-Founder of Hydr8, to discuss the innovative ways his company is revolutionizing workplace hydration and sustainability. Ralph shares insights into the zero waste pantry initiative and how it aims to make corporate break rooms more environmentally friendly, all while providing top-quality coffee, water, and snacks. Discover how Hydr8's commitment to wellness and prompt service is making a tangible impact in offices and beyond.Disclaimer

Join us as we sit down with Katie Fisher, Regional Sales Executive for XMPie Incorporated, to explore the company's innovative approach to personalization across various media. With over 25 years of pioneering work, XMPie has transformed the landscape of variable print and digital marketing, integrating advanced tools and AI to create personalized, impactful communications. Discover how XMPie continues to push the boundaries of omni-channel marketing, enhancing engagement and maximizing ROI for businesses.Disclaimer

Join us as we chat with Dr. Sandy Gibson, a professor at The College of New Jersey, who specializes in PTSD, social work, and addictions. Dr. Gibson shares her journey from addiction counseling to developing and evaluating addiction prevention programs, and now spearheading an innovative program for clinical mental health counseling. Tune in to hear about her efforts in promoting harm reduction, the decriminalization of drugs, and the exciting launch of a new, student-centered educational initiative. Learn more about the program discussed in this episode at https://graduate.tcnj.edu/clinical-mental-health-counseling-ma-online/.Disclaimer

Join us as we chat with Amanda Armendariz, the editor, and Ken Waddell, the publisher of Mailing Systems Technology magazine, as they share insights on the challenges and innovations in the mailing and parcel shipping industries, discussing everything from address hygiene to supply chain optimization. Tune in to learn how these experts keep the industry informed and efficient through their publications and events.Disclaimer

Join us for a conversation with Caroline Kirk of Kirk Rudy, a company known for its innovative solutions in the mailing and packaging industries. Caroline shares insights into the rich history of Kirk Rudy, from its founding by her grandfather in 1967 to its global presence today. Discover how Kirk Rudy's in-house manufacturing and cutting-edge technology, including RFID and inkjet systems, are setting industry standards and driving continuous improvement.Disclaimer

Join us as we talk with Megan Henderson, the dynamic energy storage communications lead at Pacific Northwest National Laboratory, a premier research center funded by the U.S. Department of Energy. Megan shares her insights on advancing the lab's mission to modernize the electric grid and her journey from creating renewable energy brands to leading communications in the energy sector. Discover how Megan's passion for energy, strategic communication, and inclusive leadership drives her work in creating a sustainable and resilient energy future.Disclaimer