The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

00:00 Introduction to Restaurant Technology Solutions02:39 Understanding Employee Benefits in the Restaurant Industry05:19 Challenges in Providing Employee Benefits08:27 The Importance of Employee Support11:16 Streamlining Employee Benefits Management14:16 Cost-Effectiveness of Employee Benefits17:19 The Business Case for Employee Benefits19:57 Measuring Success: Retention and Profitability21:27 The Challenges of Employee Turnover24:12 Understanding Insurance Logistics29:10 Revolutionizing Employee Benefits31:51 Engaging with ProTier: A Simple Process38:27 The Competitive Edge in Employee Retention

00:00 Introduction and Guest Background00:58 Elias' Journey into Restaurant Technology01:51 The Value of Catering in Foodservice02:47 Challenges Unique to Catering Business03:47 Catering Menu Design and Customer Expectations05:10 B2B vs B2C Catering Dynamics06:36 Allergen Management and Food Safety07:43 Menu Structuring for Different Catering Types08:31 Bundling and Upselling Strategies09:33 Margins and Profitability in Catering10:15 Systematizing Catering Operations11:35 Digital Tools for Catering Management12:18 Enhancing Guest Experience and Satisfaction13:17 The Power of Follow-Up and Customer Loyalty14:18 Using Data and AI for Customer Insights15:12 Rally Catering’s System and Business Logic16:08 Operational Efficiency and Error Reduction17:12 Case Study: Rachel’s Catering Business18:08 The Role of Technology in Scaling Catering19:04 Repeat Business and Customer Retention19:52 Streamlining the Intake Process20:55 Pricing, Upselling, and Packaging21:52 Automation and Business Logic Layer22:53 Operational Challenges and Solutions23:41 Real-Time Order Management and Flexibility24:38 Ensuring Quality and Consistency25:42 Creating a Memorable Guest Experience26:27 The Importance of Presentation and Details27:22 Building Customer Loyalty Through Follow-Up28:24 Final Thoughts and Resources

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Steven Klein, co-founder of a tech company focused on solving challenges in the restaurant industry. They discuss the importance of enhancing customer experience through AI, the challenges of abandoned carts in online ordering, and the transition from third-party to first-party orders. Steven shares insights on how AI can help understand customer intent and streamline the ordering process, ultimately improving sales and customer loyalty. The conversation also touches on case studies of successful implementations and the future direction of restaurant technology.00:00 Introduction to Restaurant Technology and Guest Background01:48 Identifying Challenges in Restaurant Ordering Systems05:30 The Role of AI in Enhancing Customer Experience11:09 Understanding Customer Intent and Order Customization17:07 The Importance of First-Party Orders and Customer Loyalty22:57 Case Studies and Success Stories in Restaurant Tech28:32 Future Directions and Engagement Opportunities

00:00 Introduction to Atmosphere TV and Its Mission03:29 Content Strategy and Audience Engagement06:25 The Evolution of Atmosphere's Offerings09:22 The Role of Digital Signage in Business12:15 Live Sports and Real-Time Content14:59 Advertising and Driving Customer Behavior17:36 Installation and User Experience21:38 The Impact of AI on Advertising24:06 Conclusion and How to Get Started with Atmosphere TV

00:00 Introduction to Cost Reduction in Restaurants03:02 Understanding Spend Management and AI Solutions05:39 The Importance of Anomaly Detection in Cost Savings08:32 Overcoming Common Objections in Cost Management11:20 Identifying Hidden Costs and Vendor Relationships14:19 Engagement Process with Clients16:55 Exploring Non-Core Costs and Their Impact19:33 The Role of Waste Management in Cost Reduction22:28 Client Engagement and Onboarding Process25:17 Benchmarking and Data Privacy in Cost Management28:05 Conclusion and Future of Spend Intelligence

In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably.00:00 - Welcome to the Restaurant Technology Guys podcast00:41 - Introduction of Kip Welsh and Via 313’s origin story01:54 - Background of Kip’s career in casual dining03:01 - Overview of Detroit-style pizza and brand concept04:25 - Detroit style pizza history and what sets it apart05:54 - The trailer beginnings and early challenges07:06 - Growth milestones and multiple locations in Texas and Utah08:50 - Partnership with Savory Restaurant Fund and brand protection09:22 - Rapid expansion and future pipeline through 202610:11 - Why Detroit-style pizza is gaining more recognition11:47 - Unique flavor profile and competitive landscape12:23 - How Detroit-style pizza creates a different culinary experience14:23 - On-premise vs. off-premise strategy and travelability of product15:44 - Packaging innovations for delivery and takeout success16:17 - Digital ordering, third-party partnerships, and mini brick-and-mortar models17:55 - The potential of food trucks for market testing and expansion18:39 - Balancing growth with quality and responsible operations19:50 - Creative menu development and guest-driven innovation21:30 - Launching limited-time offers and new flavor experiments23:38 - Future menu strategies, including salads and desserts24:36 - Importance of staying inventive and not relying solely on staples25:37 - Personal favorite menu items and flavor combinations27:19 - The partnership with Savory Fund: how it fosters responsible growth28:57 - How to maintain brand integrity while scaling33:02 - Connecting with customers through loyalty programs and marketing36:54 - Exciting new initiatives like the food truck launch and market expansion38:16 - The value of sustainable, responsible growth over rapid, unchecked expansion39:09 - Closing remarks and encouragement for restaurant owners to consider strategic partnerships

00:00 Introduction to Identity Resolution in Restaurants01:22 The Journey to Data-Driven Marketing03:26 Challenges in Capturing Customer Data05:16 Understanding the Identity Graph07:51 The Importance of Customer Insights10:56 Data Silos and Their Impact12:48 Making Data Actionable15:50 Deep Dive into Identity Resolution19:22 Bridging the Gap in Customer Engagement20:55 Personalized Marketing Strategies23:05 Data Privacy and Security24:50 Differentiating from Loyalty Programs26:05 Engagement and Implementation with Bridge28:02 The Role of AI in Data Utilization29:30 How to Engage with Bridge

00:00 Introduction and Guest Background06:36 What is Loop AI?09:07 The Necessity of Delivery in Restaurants15:32 How Loop AI Helps Restaurants Optimize Delivery21:37 Data-Driven Decision Making with Loop AI31:31 The Future of Loop AI and AI in Restaurants

00:00 Introduction to Rita's and Lawrence's Background02:54 The Unique Offerings of Rita's05:35 Signature Flavors and Product Quality08:50 Innovative Location Strategies for Growth11:23 Franchisee Success and Sales Growth14:24 Supply Chain and Product Consistency17:12 Community Engagement and Marketing Strategies20:21 Year-Round Appeal of Rita's23:03 Franchise Opportunities and Incentives26:18 Conclusion and Future Growth Plans

00:00 Introduction to Costa Vida and Alan Beck02:44 Costa Vida's Unique Approach to Mexican Cuisine05:33 The Importance of Operational Buy-In for Off-Premise Success08:16 Strategies for Successful Catering Operations11:04 Innovations in Off-Premise Dining and Delivery16:36 The Role of Packaging in Food Delivery20:24 Competitive Analysis and Learning from Others23:01 Personal Favorites and Customer Engagement

00:00 Introduction to Restaurant Technology and Ken's Background03:39 Understanding Winbrands and Its Evolution07:55 Commonalities Across Industries: Insights from IT12:37 Navigating Change Management in IT16:30 Addressing Shadow IT: Definitions and Challenges19:42 Building Relationships to Manage Shadow IT24:02 Collaborative Problem Solving Across Departments

00:00 Introduction to Scale Social AI03:20 The Birth of Scale Social AI05:50 Authenticity in Marketing09:33 AI in Content Creation12:28 Data-Driven Marketing Strategies17:46 User Experience and Content Quality19:50 Leveraging User-Generated Content21:13 Targeting and Localized Marketing Strategies25:28 Hyper-Personalization in Advertising30:54 Quality Control Through User-Generated Content33:28 The Future of Influencer Marketing

00:00:15 Introduction to the Episode00:00:24 Guest Introduction: Hardy Singh00:00:42 Linga's Unified Platform00:02:32 Hardy's Role at Linga00:05:28 Linga's Mission and Expansion00:07:20 Linga's POS Platform00:14:00 Retail Transformation00:16:11 Technology and Innovation00:27:18 Linga's Product Evolution00:28:57 How to Learn More About Linga

00:00 Introduction to Restaurant Technology and Data Intelligence02:57 The Challenges of Fragmented Restaurant Data05:36 The Role of AI in Restaurant Management08:31 Real-World Applications of Livelytics11:17 Leading vs. Lagging Indicators in Restaurant Analytics13:56 Integrating Multiple Data Sources for Insights17:08 The Importance of Quick Implementation19:56 Ad Hoc vs. Canned Reporting in Restaurant Analytics22:48 Ensuring Data Accuracy and Trust in AI25:44 Competitive Advantage through Data Intelligence28:21 Conclusion and Call to Action

In this episode, we highlight the top 10 most loved and impactful episodes of 2025, based on both personal enjoyment and audience engagement on YouTube and audio podcasts. Featuring industry experts and groundbreaking companies, we discuss technological advancements and strategic insights in the restaurant industry. Highlights include Bill Lindsay from Cogswell on AI-driven inventory management, EveryBite's smart menu technology for dietary preferences, House of Giants' digital ordering innovations, and more. The episode celebrates the successes of 2025 and looks forward to more exciting content and innovations in 2026, encouraging listeners to subscribe and suggest future guests.00:00 Introduction and Overview00:52 Episode 1: Bill Lindsay from Cogswell04:42 Episode 2: EveryBite's Innovative Solution07:52 Episode 3: House of Giants' Digital Transformation10:45 Episode 4: Matt's Human-Centric Leadership13:44 Episode 5: Mellow Mushroom's Guest Experience16:49 Episode 6: Poke Works' Hawaiian Cuisine19:16 Launching Hawaiian Hot Plates19:29 Explosive Growth of Rewards Program20:21 Pollo Campero's US Expansion23:21 RTI's Energy Management Innovations26:30 TechRyde's Seamless Integration29:57 Wisetail's Learning Management33:48 Wisk's Inventory Management Solutions36:23 Conclusion and Future Episodes

In this episode, Jeremy Julian and Yvonne Lara discuss Pizza Inn's innovative marketing strategies and community engagement efforts. They explore how the brand has revitalized its image through local ownership and creative campaigns, such as the I8 promotion, which successfully increased sales and customer engagement. The conversation highlights the importance of operational excellence and the role of franchisees in maintaining brand consistency and customer satisfaction.00:01:40 Introduction to Pizza Inn00:03:17 Legacy and Community Connection00:04:41 Signature Offerings and Local Ownership00:05:57 Brand Consistency and Community Involvement00:11:09 Marketing Strategies and Campaign Success00:15:07 Operational Excellence and Future Plans

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Peter Wiley, co-founder and marketing IT mastermind behind Hothead Burritos. They discuss the company's innovative use of technology and marketing strategies which have fueled their rapid growth. Peter shares insights on the importance of integrating marketing with IT, streamlining operations through digital ordering, and leveraging loyalty programs. The conversation also covers Hothead Burritos' unique offerings, including their variety of sauces, and their approach to catering and delivery. Listeners get a deep dive into how tech-savvy practices can lead to a more efficient and customer-focused restaurant experience.00:00 Hot Head Burritos01:13 Introduction and Guest Introduction02:41 Hothead Burritos: Brand Overview04:18 Expansion and Locations05:18 Customer Experience and Menu Customization09:32 Digital Integration and Online Ordering13:23 Third-Party Delivery and Integration17:36 Catering and Large Orders18:46 Creating an Online Ordering Menu for Catering20:03 Evaluating Menu Offerings for Online and Catering21:26 The Importance of Loyalty Programs22:24 Incentivizing Catering Orders27:19 Converting Customers Across Channels30:35 Leveraging AI and Data Analytics32:33 Popular Menu Items and Personal Favorites34:39 Staying Engaged with Hothead Burritos

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Jason Ingermanson, the founder of Mokas Coffee and Eatery. Jason shares his entrepreneurial journey from starting a $30,000 coffee shop in a Kansas mall to growing multiple successful brands, including Freddy's Frozen Custard and Steakburgers. Celebrating Mokas 20-year anniversary, Jason discusses the development and franchising of Mokas, his focus on quality and community involvement, and the core values driving the brand's success. He also shares insights on local store marketing, guest loyalty, and support systems provided to prospective franchisees. Tune in for an inspiring story of passion, discipline, and dedication in the restaurant industry.00:00 Mokas Coffee & Eatery00:14 Introduction and Guest Introduction02:05 Jason's Journey: From Coffee Lover to Entrepreneur03:02 The Birth and Growth of Mokas Coffee and Eatery04:01 Navigating Challenges and Expanding During the Pandemic05:21 Mokas' Unique Brand and Customer Experience06:59 Commitment to Quality and Community10:39 Franchising and Future Plans18:13 The Story Behind the Name 'Mokas'22:29 Franchisee Success Stories23:14 The Importance of Transparency23:41 Challenges in the Restaurant Industry24:26 Expanding to New Markets29:13 Local Store Marketing Strategies32:06 Franchise Application Process34:06 Discovery Day Experience37:17 Master Franchise Opportunities40:57 Connecting with Jason Ingram Manson

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian converses with Paul Tran, a seasoned entrepreneur and franchise expert. With a 20-year journey in the restaurant industry, Paul shares his story of turning a student loan into a successful Cajun crawfish restaurant and subsequent experiences scaling major brands like Halal Guys and Pepper Lunch. Paul discusses the importance of selecting the right franchisee, maintaining operational consistency, and building strong relationships between franchisees and franchisors. He also offers insights on effective marketing strategies and operations that contribute to franchise success. The episode is packed with valuable lessons for anyone looking to scale in the restaurant industry or seeking entrepreneurial inspiration.00:00 Paul Tran of Pepper Lunch01:39 Introduction and Welcome01:50 Meet Paul Tran: A Journey in the Restaurant Industry02:35 Paul's Early Ventures and Lessons Learned05:44 The Halal Guys and Franchise Experience07:05 Pepper Lunch: A New Venture09:27 Insights on Franchising and Finding the Right Franchisees14:59 Challenges and Success in Scaling a Franchise24:16 California Brands in Texas24:54 Franchisee and Franchisor Relationships26:02 Choosing the Right Franchisee26:47 Healthy and Unhealthy Tensions31:21 Marketing and Community Outreach37:10 Pepper Lunch Concept Explained42:36 Final Thoughts and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), to discuss how restaurateurs can unlock hidden revenue, improve staff performance, and elevate guest experience without additional advertising costs. Geoffrey shares insights from his extensive career in hospitality and corporate consulting, detailing FPG's innovative solutions that utilize real-time analytics and AI-powered training. The conversation highlights the importance of systemized training for frontline employees, focusing on maximizing revenue through service-based sales techniques. Listeners will gain valuable knowledge on making meaningful investments in staff to drive up to 10% revenue growth, improve tips, and enhance overall restaurant performance. The episode also covers the practical steps for implementing and measuring success in these initiatives.00:00 Frontline Performance Group01:26 Introduction and Welcome01:59 Guest Introduction: Geoffrey Toffetti02:08 Geoffrey Toffetti's Career Journey03:18 Current Role at Frontline Performance Group03:47 Focus on Hospitality and Restaurant Industry05:21 Identifying and Solving Industry Problems10:44 Service-Based Sales Philosophy14:29 Training and Technology Integration20:27 Measuring Success and Analytics24:56 Engaging Different Demographics27:46 Results and Success Stories29:34 How to Engage with Frontline Performance Group32:39 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Jason Morgan, the CEO of Original ChopShop, to discuss the brand's unique fast casual offerings and growth strategy. Jason shares his journey from accounting to hospitality, his experience with Zoe's Kitchen, and how he's leveraging those lessons at Original ChopShop. They delve into the restaurant's diverse and healthful menu, the importance of technology in maintaining quality and consistency, and the challenges of scaling a company-owned business. Jason also discusses the brand's focus on customer feedback and its efforts to expand in strategic markets while highlighting their catering program. This episode is a must-listen for anyone interested in restaurant innovation and growth.00:00 Original ChopShop01:21 Introduction and Guest Background01:59 Jason's Journey in the Restaurant Industry03:37 Original ChopShop Story05:54 Unique Menu and Concept08:16 Menu Development and Technology Integration15:26 Breakfast and Expansion Strategy17:55 Revealing Industry Insights18:21 Company-Owned vs Franchise Models20:23 Strategic Market Expansion23:40 Challenges and Achievements28:09 Signature Dishes and Personal Favorites31:27 Catering and Off-Premise Strategies33:11 Final Thoughts and Future Plans

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian discusses the transformative journey of digital signage with Eli Chmouni, CEO of Neon. Eli shares his unique path to founding Neon, a company that simplifies digital signage for restaurants and retail with a plug-and-play approach. From his stint working at a Burger King drive-through for research to creating a solution that increases sales by up to 17%, Eli's dedication to solving customer problems is evident. The episode dives into the integration of Neon's software with POS systems, the benefits of digital signage in both customer-facing and employee-facing environments, and how Neon's ease of use and customer support set it apart in the market. Tune in to learn how digital signage can enhance operations and boost sales across various industries.00:00 Introduction to the Podcast00:22 Meet Eli, CEO of Neon00:36 The Birth of Neon01:06 Neon's Impact on Digital Signage01:28 Jeremy's Introduction and Disclaimer02:07 Eli's Background and Early Ventures02:59 Spotlight and the Digital Signage Problem04:14 Creating Pixie and the Birth of Neon05:05 Neon's Growth and Market Impact10:43 The Importance of Convenience and Support12:51 Eli's Burger King Experience14:04 Neon's Drive-Through System15:19 Challenges and Solutions in Digital Menu Boards19:48 Flexibility and Efficiency of Digital Signage21:02 Focusing on the Restaurant Space21:26 Dynamic Menu Integration with POS Systems22:24 Addressing Out-of-Stock Items23:02 Maximizing Digital Signage Impact23:54 Reliability of Digital Signage Systems25:01 Handling Internet Outages28:37 Drive-Through Innovations33:19 Expanding Beyond Quick Service Restaurants33:52 Innovations in Music and Loyalty Programs37:28 Final Thoughts and Contact Information39:02 Comprehensive Digital Solutions for Various Industries

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Scott Taylor, CEO of R&R Brands. Scott shares his fascinating journey from being a law school dropout to becoming a successful restaurateur. He provides insights into his experiences growing brands like Walk-Ons and Party Foul, discusses the structure and purpose of R&R Brands, and outlines his vision for helping other restaurant groups succeed. Scott also delves into common pitfalls for new restaurateurs, how to create value in casual dining, and the role of technology in enhancing customer experience. Listeners interested in franchising, restaurant growth, and brand building will find this episode particularly enlightening.00:00 Introduction and Episode Overview01:33 Meet Scott Taylor: From Law School to Restaurant CEO03:19 Scott's Journey: From Marriott to Beef O'Brady's05:50 Building Walk-Ons and Party Foul07:38 The Birth of R&R Brands13:14 Strategic Partnerships and Future Plans18:35 Common Pitfalls for Restaurant Founders21:26 Exploring R&R's Restaurant Concepts24:16 Exploring Nashville Hot Chicken and Boozy Slushies24:56 Expanding to College Campuses and Airports25:33 Walk-Ons: The Ultimate Sports Bar Experience27:09 The Future of Casual Dining29:10 Enhancing Restaurant Experiences with Technology31:32 Creating Value and Unique Dining Experiences35:41 The Story Behind Rhythm and Rooster36:59 R&R's Unique Approach to Restaurant Partnerships39:40 Cultural Alignment and Future Growth43:37 Staying Connected and Future Plans

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Jay Fiske, President of Powerhouse Dynamics. They discuss the impact of smart energy management on restaurant operations, with insights on how IoT and AI technology are revolutionizing areas from HVAC systems to fryers. Jay explains how these technologies reduce costs, waste, and maintenance issues. He dives into the specifics of HVAC and refrigeration management, emphasizing the importance of proactive maintenance and data-driven decision-making. The discussion also covers cooking equipment, particularly fryers, and how data can optimize oil use and quality. Jay shares the importance of automating repetitive tasks to allow restaurant staff to focus on more value-added activities. Additionally, the potential for AI in predictive maintenance and energy demand management is highlighted. The episode concludes with a call to restaurant operators to consider IoT solutions for efficiency and cost savings.00:00 Power House Dynamics00:14 Introduction and Welcome01:24 Meet Jay Fiske: Background and Career Journey03:10 Powerhouse Dynamics: From Energy Sensors to Food Service Solutions05:49 Revolutionizing Restaurant Operations with IoT07:12 Deep Dive: HVAC and Refrigeration Management11:01 Automation and Efficiency in Food Service13:33 Real-Time Data and Predictive Maintenance17:07 Retrofitting Existing Equipment with IoT19:26 Balancing Oil Usage with Data19:56 Importance of Filtration in Fryers20:36 Sophisticated Metrics in Frying Operations22:28 Monitoring Water Usage24:48 Energy Management in Food Service37:00 The Role of AI in Energy Management38:53 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian sits down with Brock Weeks, CEO of Savvy, to discuss groundbreaking AI video analytics transforming multi-site restaurant operations. Brock explains how Savvy helps brands unlock valuable insights from video data, covering speed of service, guest experiences, staff performance, and delivery efficiency. They delve into the evolution of video systems from liability tools to essential business intelligence assets, emphasizing the importance of integrating video data with other business systems for full operational visibility. By addressing common challenges such as fragmented data and leveraging AI for actionable insights, the episode provides a comprehensive guide for restaurant operators looking to enhance their operations with technology.00:00 Savi00:14 Introduction and Guest Introduction02:18 Brock's Background and Savvy's Mission03:18 The Evolution of Video Technology03:40 Challenges in Offline Retail05:50 The Power of AI and Video Data09:55 Current State of Video Systems in Restaurants17:30 Business Use Cases for Video Data21:24 Understanding Data Centralization21:50 Identifying and Solving Operational Issues22:55 Enhancing Guest Experience with AI24:30 Revolutionizing Store Operations with AI26:26 The Future of AI in Retail30:08 Implementing AI Solutions in Your Business36:11 Connecting with Savvy for AI Solutions

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian dives into the intricacies of restaurant profitability with special guest Chip Klose, a bestselling author and host of the Restaurant Strategy Podcast. Chip shares his journey from theater to fine dining and emphasizes that profitability is the key measure of success in the restaurant business. He discusses the biggest challenges in achieving profitability, including managing revenue, cost of goods sold, and labor—all moving targets. Chip provides practical insights into operational strategies, marketing techniques, and customer retention methods to help restaurant owners enhance their profit margins. Listeners will learn how to implement effective systems, evaluate menu items, and ensure repeat business to drive overall growth and stability in their restaurants.00:00 Restaurant Strategy01:05 Introduction and Guest Background01:53 The P3 Mastermind Program04:13 Ideal Audience for P3 Mastermind07:15 Challenges in Restaurant Profitability13:53 Understanding Revenue Growth18:22 Marketing Strategies for Restaurants22:22 Engaging Customers from the Start23:23 Creating Repeat Customers24:16 Data Acquisition Importance26:21 Personal Touch in Hospitality30:43 Managing Prime Costs34:29 Optimizing Menu and Labor37:56 Final Thoughts and Free Gift

In this episode of Restaurant Technology Guides podcast, host Jeremy Julian sits down with Dylan and Erica, co-founders of Foodini, a groundbreaking tech solution aimed at addressing food allergies, dietary needs, and ingredient transparency in the restaurant industry. They delve into how Foodini's platform helps restaurants seamlessly document ingredients and recipes, ensuring safety for consumers with dietary restrictions while streamlining operations. Discussion includes real-world applications, the importance of meticulous documentation, and the increasing legislative push towards allergen transparency. Also covered are benefits such as increased consumer loyalty and operational advantages gained through integrated software solutions. This episode emphasizes the value of technology in making dining experiences safer and more inclusive.00:00 Foodini01:09 Introduction and Guest Backgrounds01:46 Erica's Journey in Restaurant Tech03:56 Dylan's Unique Perspective05:31 Introducing Foodini: Solving Menu Transparency06:35 Challenges in Menu Transparency07:24 Consumer and Restaurant Perspectives13:26 Leveraging AI for Ingredient Transparency17:49 Future of Menu Transparency and Legislation19:41 Leveraging Consumer Data for Marketing19:59 European Allergen Labeling Practices20:51 California's SB 68 Bill and Its Implications22:18 The Value of Allergen Transparency for Restaurants25:29 Consumer Experience with Allergen Information26:56 Technological Solutions for Allergen Management34:35 Benefits of Documenting Recipes for Restaurants36:06 How to Get Started with Our Service

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, Chief Revenue Officer at CBS Northstar, interviews Frank Paci, CEO of Newk's Eatery. Frank shares insights from his extensive career in the restaurant industry, detailing Newk's history, menu innovations, operational strategies, and the brand's response to COVID-19. They discuss the importance of simplifying operations for consistency, leveraging technology like digital ordering and kiosks for customer convenience, and the significance of catering and delivery services. Frank also provides an overview of Newk's franchise opportunities and future growth plans.00:00 Newks01:17 Meet Frank Paci, CEO of Newk's Eatery01:35 The Origin and Growth of Newk's Eatery02:39 Dining Experience at Newk's04:25 Menu Highlights and Innovations06:39 Operational Simplifications and Quality Control17:01 Adapting to COVID-19 and Evolving Business Strategies20:21 Catering Business and Its Challenges24:44 Technology and Future Growth29:42 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu based on data, and leveraging technology stacks like Toast POS and Ovation for operational efficiency and customer feedback. Jarrod shares insights on their journey to franchising, overcoming early challenges, and future growth plans. This episode is a valuable listen for anyone interested in scaling a restaurant brand through technology and effective operations.00:00 Salad House01:10 Introduction and Guest Introduction01:48 The Early Days of Salad House02:33 What Makes Salad House Unique04:02 The Founder’s Story06:08 Challenges and Growth07:36 Franchising Journey09:35 Tech Stack Evolution19:06 Discussing the Tech Stack19:47 Customer Review Platform: Ovation22:18 Streamlining the Menu25:05 Franchising and Growth26:37 Personal Stories and Success30:49 Signature Dishes and Unique Selling Points32:48 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Ross, the founder of Rocket Box, a company that revolutionizes third-party delivery and kitchen synchronization. Ross shares his inspiring journey from running a family pizzeria to founding a technology company aimed at solving inefficiencies in restaurant operations. They delve into the innovative ways Rocket Box integrates with POS systems, manages delivery orders, and addresses critical issues in order timing and synchronization. Ross also discusses the company's global approach, including multi-language support and future plans for enhanced reporting and guest communication.00:00 Rocket Box00:14 Introduction and Welcome01:19 Ross's Background and Journey into Tech03:35 The Birth of Rocket Box07:11 Challenges in Restaurant Operations14:48 Rocket Box Solutions and Features22:09 Global Reach and Multi-Language Support29:49 Future Plans and How to Connect31:02 Conclusion and Farewell

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Craig Miller and Cliff Hudson, two key figures behind Sonic's transformation into a digital-first, nationwide brand. They discuss their new book, 'Bricks and Clicks,' which details their journey of automating business practices right before COVID-19 and their successful implementation of a digital strategy. The conversation explores how they integrated technology to enhance customer experiences and improve operational efficiency, including the introduction of mobile ordering and digital payment systems. Their strategies not only bolstered sales but also turned technological innovations into significant business advantages. The episode also delves into change management, the importance of the partnership between business and tech, and the challenges and successes faced along the way.00:00 Sonic00:14 Introduction and Welcome01:59 Meet Cliff Hudson: Sonic's Transformational Leader03:34 Craig Miller's Journey to Sonic04:22 The Evolution of Technology in Business07:21 Sonic's Unique Drive-In Experience11:00 The Impact of Credit Card Technology13:50 The Tech Oval Vision17:52 Building a Business Partnership25:37 Implementing the Tech Oval30:10 Craig's Arrival and Marketing Evolution31:50 Building the Tech Backbone34:59 Omnichannel Strategy and Franchisee Buy-In36:38 Implementing Digital Touchpoints42:53 Centralizing Marketing Efforts49:29 Final Guest Experience and Company Sale54:43 Reflections and Book Promotion

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success.00:00 Franchise System00:14 Introduction and Guest Introduction01:55 Erin's Background in Hospitality and Franchising02:58 Overview of Franchise Systems AI04:40 Marketing and Sales Process for Franchises05:53 Customizable Applicant Portal13:00 Onboarding and Training for Franchisees14:44 Site Selection and Vendor Integration20:10 Challenges in Project Management20:27 Integrating Vendors into the Platform21:12 Ensuring Franchisee Compliance22:29 Post-Opening Support for Franchisees23:59 Operational Management Tools24:37 Marketing and AI Integration26:36 Audit and Training Systems28:29 Sales and Labor Analysis29:58 The Unique Value of Franchise Systems32:07 Pepper Lunch as the Alpha Brand35:40 Engaging with Franchise Systems36:50 Final Thoughts and Surprises

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian converses with Eric Cacciatore, founder and host of the Restaurant Unstoppable podcast. They discuss the journey and valuable lessons learned over 12 years and 1,200+ episodes of Eric's podcast. Key highlights include the importance of having integrity, always learning, teaching others, effective communication, and collaboration in the restaurant industry. Eric emphasizes the evolution of podcasting, the significance of building relationships, and the impact of systems like EOS (Entrepreneurial Operating System) on restaurant operations. Together, they underline that the heart of a successful restaurant lies in the people behind it and their dedication to continuous growth and service to others.00:00 Introduction to the Podcast01:01 Meet Eric Cacciatore: The Podcast Pioneer02:19 Eric's Journey: From Restaurants to Podcasting04:24 The Evolution of Podcasting06:23 On-Site Interviews: The Heart of the Podcast08:48 Core Values and Lessons Learned17:41 The Importance of Integrity and Action20:12 Being a Student and a Teacher23:58 Teaching and Delegating for Success25:29 Implementing EOS in Business26:03 Understanding EOS and Its Benefits27:15 Real-World Applications of EOS32:01 The Importance of Continuous Learning35:50 Building a Collaborative Network43:42 Final Thoughts and How to Connect

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Brian Reece and Steve Crowley, co-founders of Service Physics, a consultancy focused on optimizing restaurant operations. The discussion delves into the concept of service physics, which helps improve productivity for staff and guest experiences in restaurants. Brian and Steve share their background, the principles of lean manufacturing and Kaizen, and how they align business goals with operational efficiency. They emphasize the importance of using data to drive changes, the value of customer and staff feedback, and methods to ensure long-term implementation success. The episode concludes with information on an upcoming workshop in Dallas aimed at making their methods accessible to a wider audience.00:00 Service Physics00:14 Introduction and Guest Welcome01:29 Meet Brian and Steve: Background and Journey04:08 Service Physics: Concept and Mission06:58 Lean Manufacturing and Kaizen in Restaurants12:41 Evaluating and Improving Restaurant Operations16:01 Aligning Business Aspirations with Operations19:41 Addressing Sacred Cows and Customer Feedback23:50 Myth-Busting Customer Value25:02 Empathy Through Technology25:52 Empowering Staff Voices26:56 Problem-Solving Acumen29:33 Guest Experience Challenges35:18 Engaging with Service Physics42:10 Transforming the Industry

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian and guest Ron Cardwell from Restaurant Technologies Incorporated discuss the importance of cooking oil in the restaurant industry. Ron, the Director of Commodity Strategy, explains how their oil management system can help restaurants deliver the best guest experience through effective oil handling practices. They also delve into the types of oils used by restaurants, the factors affecting oil performance, and the importance of proper oil management for safety and sustainability. Tune in to learn how to maximize oil usage, manage costs, and ensure the quality and consistency of your restaurant's food.00:00 RTI Inc00:14 Introduction and Guest Introduction01:45 Role and Responsibilities at Restaurant Technologies03:01 Sustainability Efforts and Environmental Impact06:01 Understanding Cooking Oils in Restaurants10:00 Oil Management and Performance14:30 Economic Considerations of Different Oils19:24 The Finite Supply of Beef Tallow20:18 Challenges with Peanut Oil Supply20:56 Consistency and Performance in Cooking Oils22:08 Educating Restaurants on Oil Management25:30 The Importance of Proper Oil Handling26:57 Safety Concerns in Oil Management28:23 Choosing the Right Oil Supplier32:39 How to Connect with Restaurant Technologies

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian is joined by bestselling author and speaker Matt Rolfe to discuss the critical role of culture in the restaurant industry. They dive deep into the challenges restaurants face when scaling and how effective leadership and clear communication can transform team dynamics. Matt shares his personal journey of overcoming learning disabilities and his passion for the hospitality industry, emphasizing the importance of co-creating goals with staff and maintaining a focus on employee experience. The conversation also includes practical steps on how to build trust within teams, the significance of consistent messaging from leadership, and how to measure and recognize success. Additionally, Matt offers insights into working through failures and the value of seeking help. For more details, listeners can connect with Matt on various platforms and explore his content-rich resources.00:00 Matt Rolfe00:14 Introduction and Guest Welcome02:08 Matt's Journey into Hospitality04:14 Unique Approach to Consulting06:18 Common Challenges in Organizations09:28 Creating Clarity and Accountability12:51 Employee Experience and Leadership15:08 Real-Life Examples and Lessons22:14 The Importance of Core Values22:32 Living Your Values23:13 Humility and Growth26:35 The Power of Asking for Help29:25 Empowering Your Team32:34 Engaging with Matt Rolfe39:04 Final Thoughts and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Adam, the founder of CaptiveWiFi. The discussion delves into the ways CaptiveWiFi is revolutionizing the use of WiFi in the hospitality industry by providing cloud-based, low-cost, high-value solutions that enhance guest engagement, loyalty, and revenue. Adam explains how their platform creates a seamless customer experience through beautifully designed splash pages, efficient data capture, and intelligent loyalty integration. The episode also covers security measures, feedback collection, and the importance of leveraging guest data to create personalized and valuable interactions. Adam emphasizes the importance of a cohesive customer journey and shares insights on how businesses can make the most of their WiFi to drive customer engagement and retention.00:00 CaptiveWifi01:10 Introduction to Today's Episode01:32 Meet Adam: Founder of CaptiveWiFi02:44 The Problem with Traditional WiFi Systems03:59 CaptiveWiFi's Innovative Solutions07:27 Importance of Capturing Guest Data10:55 Enhancing Guest Experience with WiFi14:28 Managing WiFi Infrastructure and Security15:59 Touchless Loyalty and Future Innovations23:26 Innovative Customer Tracking Solutions24:15 Maximizing Footfall Data25:04 Optimizing Store Layout and Staffing26:43 Advanced Kiosk Analytics29:51 Integrating WiFi and Reservation Data35:42 Enhancing Customer Feedback Systems39:19 Agile Solutions for Businesses40:50 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, host Jeremy interviews industry veteran Bill Lindsey, founder of COGS-Well, a company specializing in cost of goods sold software for restaurants. Bill shares insights from his long career in the restaurant industry, which began in 1974 as a restaurant manager and evolved into developing restaurant management software. The discussion covers the basics of back office systems, the importance of managing cost of goods and labor, and strategies for improving profitability, such as menu engineering, waste reduction, and leveraging AI for inventory management. Bill also highlights the unique features and methodologies of COGS-Well, designed to set up inventory systems quickly and efficiently while maintaining high data quality through auditing teams. Additionally, the episode emphasizes the importance of partnering with vendors, leveraging rebates, and making data-driven decisions. For more information and a demo of COGS-Well's solutions, listeners are encouraged to visit their website and dedicated landing page.00:00 Introduction and Welcome00:25 Meet Bill Lindsey: Industry Veteran01:44 Understanding Back Office Systems03:16 Labor and Food Costs: A Balancing Act07:09 Impact of Tariffs and Volatility on Food Costs13:18 Strategies for Managing Costs26:55 Boosting Sales with Desserts and Appetizers28:06 Leveraging Rebate Programs for Extra Income30:58 Reducing Waste with AI and Donations35:38 Introduction to Cogswell's Unique Approach37:00 Setting Up and Managing Inventory Efficiently44:01 Optimizing Menu and Labor Costs52:03 The Importance of Partnering and Data-Driven Decisions

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian sits down with Sandeep, the founder of TechRyde, to discuss how his innovative middleware solutions are transforming guest engagement and connectivity in the restaurant industry. Sandeep shares his journey from being a technology and POS installer to creating a comprehensive middleware that integrates various apps with POS systems to streamline kitchen operations, reduce labor costs, and ensure on-time deliveries. They delve into the benefits of kitchen automation, real-time data analysis, AI integration, and the impressive ROI achieved by clients using TechRyde's systems. The episode concludes with success stories and insights into the future of restaurant technology.00:00 Techryde00:14 Introduction and Guest Introduction01:33 Sandeep's Background and Journey03:22 Tech Ride: Concept and Evolution05:11 Kitchen Automation and Middleware Solutions08:06 Real-Time Data and Machine Learning in Restaurants14:37 Importance of Kitchen Automation Systems24:46 Future of AI in Restaurant Technology27:07 Contact Information and Closing Remarks

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with co-founders Lucy Logan and Sid Conklin from Every Bite. They discuss their innovative solutions for restaurant menus focused on personalization and food safety to better cater to a growing population with dietary restrictions and allergies. The smart menu technology offers a seamless, low-effort integration into existing restaurant systems, improving guest experiences and driving higher conversion rates. This episode dives deep into the impact of personalization in the dining industry, the technology behind Every Bite, and how simple it is for restaurants to implement these changes while enhancing guest satisfaction and loyalty.00:00 Everybite01:18 Introduction and Welcome01:47 Meet the Entrepreneurs: Lucy and Sid04:03 The Problem with Static Menus05:06 The Birth of Every Bite05:58 The Scale of Dietary Restrictions08:08 Personalization in the Digital Age09:41 Smart Menus: A Game Changer14:54 Mobile and In-Store Experience16:36 The Power of Customization19:35 Seamless Integration for Restaurants20:55 Introduction to PDF Import and Smart Menu21:44 AI and Machine Learning in Menu Personalization22:14 Simplifying Menu Updates for Restaurants23:41 Real-Time Menu Sync and Automation25:46 Enhancing Staff and Guest Experience27:53 Onboarding and Personalization Process29:48 Marketing and Customer Engagement35:39 Voice Search and Future Innovations38:14 Conclusion and Call to Action

In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.00:00 Introduction and Meet Matt Rolfe00:05 Matt's Background and Approach to Leadership00:21 Creating and Executing Strategies02:02 The Importance of Culture in Strategy03:07 Facing Uncertainty and Building Resilience05:05 Focusing on Guest Experience06:21 Tailoring Service to Different Guest Types07:06 Getting in Touch with Matt Rolfe07:33 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian is joined by Christian, the President of Love My Point. They discuss the innovative strategies Love My Point is employing to enhance franchise success through technology automation. Christian shares his background in the restaurant industry, the concept behind American-style pubs, and how they integrate customer feedback into menu innovation. They delve into the substantial investments made in technology, including a robust learning management system and customer loyalty programs, aimed at supporting franchisees and improving overall operations. The episode highlights the importance of scalable business models and continuous improvement in the restaurant industry.00:00 Love my Point00:56 Introduction and Welcome01:17 Meet Christian: President of The Point Pub and Grill01:47 Christian's Background in the Restaurant Industry02:46 Defining the American Style Pub05:44 Menu Innovation and Upscale Dining09:41 Utilizing Technology for Menu Feedback11:08 Franchisee Support and Training Systems15:20 Learning Management System Explained17:00 Managing Digital Training in Restaurants19:50 Guest Loyalty and Recidivism21:39 Investment in Technology and Systems24:13 Franchise Expansion and Opportunities28:54 Conclusion and Final Thoughts

In this episode, Jeremy interviews David Greschler, CEO and co-founder of Nomad Go, about their innovative inventory management technology. David explains how Nomad Go utilizes spatial vision and augmented reality to eliminate the tedious manual inventory counting process. The technology, leveraging the computational power of devices like iPads and iPhones, offers highly accurate and instantaneous inventory counts, mitigating the inefficiencies associated with traditional methods. By enabling more frequent and precise inventory checks, Nomad Go helps businesses reduce waste, avoid stockouts, and reallocate labor more effectively, ultimately improving bottom and top-line performance. The episode concludes with David providing insights on how to learn more about Nomad Go and their upcoming appearances at industry trade shows.00:00 Introducing Nomad Go00:17 How Nomad Go Works05:46 Benefits of Using Nomad Go07:37 Future of Inventory Management08:54 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer for CBS Northstar, interviews Ahsan from Mellow Mushroom. They discuss the unique aspects of Mellow Mushroom, a casual dining brand based in Atlanta that offers a distinct spin on pizza. Jeremy shares his love for the brand, and they delve into topics around restaurant industry success, choosing technology partners, and competing both digitally and in-restaurant as they approach 2025. Ahsan shares his atypical journey from management consulting to his current role, highlighting his focus on customer and employee experience, the importance of technology and data, and the brand's response to digital transformation accelerated by COVID-19. The episode also explores Mellow Mushroom’s efforts in franchise development, menu innovation, maintaining a balance between in-dining and off-premise services, and creating a cohesive brand experience.00:00 Mellow Mushroom00:14 Introduction to the Episode01:09 Guest Introduction and Background01:45 Journey to Mellow Mushroom03:54 Role and Responsibilities at Mellow Mushroom04:46 Brand Evolution and Refresh05:35 Core Values and Guest Experience14:42 Digital Transformation and Challenges21:01 The Goldilocks Zone of Pizza21:23 Enhancing Off-Premise Experience21:51 Profitability and Food Quality Challenges23:21 Innovative Menu Offerings23:59 Unique Flavor Profiles and LTOs30:06 Local Favorites and Customization32:32 Franchising Opportunities and Expansion35:40 Conclusion and Final Thoughts