The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

In this episode, host Eric interviews Erin Levzow, a versatile consultant with extensive experience in digital marketing for various industries, including technology, retail, and hospitality. They discuss the evolution of marketing from traditional to digital, the importance of data analytics, and effective strategies for managing both online and offline retail environments. Erin also shares insights into overcoming common marketing challenges like tech consolidation and maintaining brand identity. Additionally, Erin introduces her podcast, 'Bite Size and Bossy,' aimed at empowering women in the restaurant industry, emphasizing the need for women to actively seek opportunities and share their stories.00:00 Introduction and Guest Welcome00:13 Erin Levzow's Background and Experience00:44 Modern Marketing Challenges and Strategies01:48 Digital Transformation in Restaurants02:13 Offline Retail Tactics and Data Utilization03:43 Navigating Market Uncertainty06:22 Engaging with Erin for Marketing Solutions07:43 Promoting the 'Bite Size and Bossy' Podcast10:24 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Alexandra from FeedCheck, a reputation management solution for restaurants and brick-and-mortar locations. They discuss the importance of managing online reputation from a single platform, the challenges businesses face without such solutions, and how FeedCheck helps streamline the process by aggregating reviews from multiple platforms like Google Maps, TripAdvisor, and Yelp. Alexandra shares insights on how the AI-driven platform categorizes reviews, generates customized responses, and highlights trends to improve customer engagement and business operations. They also cover the global reach of FeedCheck, the benefits of responding to both positive and negative reviews, and how the platform can drive top-line sales and customer loyalty.00:00 Feedcheck00:53 Introduction and Guest Welcome01:17 Alexandra's Background and Career Journey02:17 Introduction to FeedCheck02:40 How FeedCheck Works03:23 Challenges and Solutions in Review Management06:41 Importance of Responding to Reviews08:22 AI in Review Management22:36 Global Reach and Client Engagement23:22 Onboarding Process and AI Benefits29:28 Conclusion and Final Thoughts

In this episode, Hamed Mazrouei, founder of Vivant and Milagro, discusses his dual-focus approach to helping restaurants achieve consistent internet connectivity and exceptional customer retention. He explains the critical importance of preventing network outages to maintain seamless online operations and increase revenue. Hamed also shares his insights on why customer retention is vital for the restaurant industry and outlines practical strategies for encouraging repeat visits. Through his companies, Hamed aims to drive top-line revenue growth and ensure restaurant success by solving connectivity and retention challenges.00:00 Introduction to Hammed Ri00:14 The Importance of Internet Connectivity02:40 Cost and Benefits of Reliable Internet05:48 Customer Retention in the Restaurant Industry07:55 Strategies for Enhancing Customer Retention14:39 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian welcomes Anne Pritt, Chief Marketing Officer for Bobby’s Burgers by Bobby Flay. Jeremy and Anne discuss the collaboration with celebrity chef Bobby Flay, focusing on how Bobby's travels inspire seasonal and craveable menu items including burgers, fries, and shakes. Anne shares her extensive background in marketing with brands like Tim Horton's and Sbarro, and explains the philosophy behind Bobby’s innovations and limited-time offerings, including the use of high-quality ingredients like certified Angus beef. They also discuss the tech stack used to ensure consistent product quality and the strategic growth plan for expanding Bobby’s Burgers through traditional and non-traditional franchises. Listeners are encouraged to learn more about Bobby's Burgers and potential franchise opportunities.00:00 Bobby's Burgers00:54 Introduction and Warm Welcome01:22 Meet Anne Pritz: Chief Marketing Officer of Bobby's Burgers01:36 Anne's Professional Journey02:53 Who is Bobby Flay?03:48 The Unbeatable Burger Experience04:58 Personal Stories and Bobby Flay's Approachability07:24 Bobby's Burgers: The Fast Casual Concept10:07 Menu Innovation and Limited Time Offerings14:16 Marketing Strategies for New Products18:39 Latest Menu Innovations: Greek Town Burger and Blueberry Cheesecake Milkshake26:25 Franchising Opportunities and Expansion Plans33:03 Conclusion and Final Thoughts

In this episode, Jeremy interviews Laura Wilber of Dinova. Laura explains her role in connecting 560 global companies and the US Department of Defense with a network of 25,000 restaurants that cater to business travelers. She highlights the value of having a business dining strategy, especially when consumer confidence and traffic are trending down. Dinova helps restaurants attract business diners, who often spend more when using company-issued credit cards. Laura also discusses the program's inclusivity, extending benefits to quick serve restaurants and high-end dining alike. She shares how restaurant operators can join Dinova's network to increase their visibility and sales. The episode underscores the important role Dinova plays in driving restaurant success.00:00 Introduction and Guest Introduction00:08 Laura Wilbur's Background and Role00:53 Dinova's Services and Impact01:42 Sponsorship and Event Details02:04 Business Dining Strategy Insights03:30 Incentives for Business Travelers05:16 Restaurant Operator Involvement08:09 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Nicholas Fontenot, CTO and partner at Crust Pizza Co., a Houston-based fast casual pizza brand known for its unique approach to pizza making and franchise operations. Nicholas shares insights into what sets Crust Pizza apart, including their dedication to fresh ingredients and a proprietary tech stack designed to streamline franchise operations. He discusses the journey from his background in tech and franchises to enhancing Crust Pizza's back-end processes with innovative technology solutions. They delve into the challenges and strategies behind building their own POS system and the importance of achieving consistency and quality across all franchise locations. The conversation highlights the balance of growing a brand while maintaining a high standard of food quality and customer experience. Nicholas also teases future expansion plans and emphasizes the importance of selecting quality franchise partners.00:00 Crust Pizza01:06 Introduction and Welcome01:35 Meet Nicholas: Background and Journey02:46 Crust Pizza: Concept and Quality05:23 Challenges and Tech Solutions in Franchising08:26 Building and Automating the Kitchen16:21 Developing a Custom POS System25:34 Franchise Growth and Future Plans29:53 Conclusion and Farewell

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences.00:00 Palona.Ai01:03 Introduction and Guest Welcome01:40 Guest Background and Experience03:04 Defining AI and Its Impact07:04 AI in the Restaurant Industry08:47 Multimodal AI Solutions11:14 Human-Like AI Interactions17:04 Standardizing Guest Experience with AI20:05 AI-Powered Customer Interactions21:04 Personalized Dining Experiences22:34 Implementing AI in Restaurants25:11 Guest Identification and Data Management26:04 Ensuring AI Reliability and Security28:48 Handling Special Requests and Continuous Learning32:31 Conclusion and Final Thoughts

In this episode, Krish, the founder and CEO of Know, discusses the transformative mission of his company to make every frontline worker a 'superhero.' Krish explains how the Know app helps streamline day-to-day operations, reduce chaos, and improve worker satisfaction and retention in industries with high turnover, like restaurants. The app functions as a comprehensive digital assistant, offering training, task management, and direct communication from management. Krish also explores the importance of micro-learning and the app's multilingual capabilities, emphasizing the need to meet workers where they are, both geographically and technologically.00:00 Introduction to Krish and His Mission00:27 Streamlining Day-to-Day Operations01:28 Addressing Employee Turnover03:47 The Role of Technology in Training04:44 Customizing and Documenting Processes07:36 Micro Learning and On-Demand Information09:52 International Reach and Multi-Language Support11:07 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and David Alvarado delve into the world of financial technology and its impact on the restaurant industry. They discuss the critical importance of earned wage access, allowing employees to get paid daily, and the advantages it offers for both employers and employees. David Alvarado, who has extensive experience in the restaurant industry, shares insights from his journey, including his tenure at Blooming Brands and his current role at Instant Financial. Instant Financial provides a solution that enables daily pay for non-tipped employees and digital tip distribution, streamlining operations and reducing costs for restaurants. The episode also covers the broader implications of financial wellness tools, including financial literacy education, credit building, and health and wellness benefits, emphasizing how these tools can significantly improve employees' lives. This podcast is a must-listen for restaurant operators looking to gain a competitive edge by adopting technology that addresses modern employees' needs.00:00 Instant Financial01:17 Introduction and Welcome01:45 Meet David Alvarado02:14 David's Career Journey03:36 Introduction to Instant Financial04:57 Understanding Earned Wages07:24 Benefits of Instant Pay13:35 Addressing Concerns About Instant Pay23:33 Digital Tips Management31:09 Employee Financial Wellness37:33 Conclusion and Contact Information

In this episode, Paul Potvin, Chief Financial Officer of California Fish Grill, introduces himself and discusses the seafood chain’s mission, expansion plans, and innovative strategies. He elaborates on the company's focus on providing high-quality, sustainable seafood at affordable prices in a fast casual setting. Paul highlights how technology, such as digital menu boards and self-service kiosks, has transformed operations and enhanced customer experience, especially during the pandemic. He also shares insights on managing supply chain challenges and maintaining value for customers. The discussion ends with Paul's personal menu recommendations for new guests.00:00 Introduction to Paul Potvin and California Fish Grill00:20 Expansion Plans and Market Strategy00:47 Brand Mission and Vision01:19 Value and Innovation in Seafood03:09 Digital Transformation and Kiosk Implementation07:38 Impact of Digital Menu Boards11:30 Paul's Recommendations and Conclusion

In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and Angelo Esposito, Founder and CEO of WISK, delve into the innovative solutions WISK offers for inventory management in the restaurant industry. They discuss the challenges of traditional inventory methods, the development of WISK's technology combining AI and user-friendly features, and the significant impact these solutions can have on managing prime costs in bars and restaurants. The conversation also touches on AI's role in the restaurant technology arena, offering insights into how modern tools can streamline operations and improve accuracy. Listeners are encouraged to explore WISK's platform and the potential benefits it can bring to their inventory processes.00:00 Wisk01:21 Introduction and Guest Welcome01:30 Understanding Prime Costs in Restaurants01:58 Introducing WISK.ai: Streamlining Restaurant Operations02:50 Challenges in Restaurant Inventory Management04:05 The Origin Story of WISK.ai06:47 Digitizing Old School Processes08:31 The Evolution of WISK.ai12:08 Current Inventory Management Practices14:45 Common Mistakes in Inventory Management17:38 Receiving Product Correctly18:59 Understanding the Inventory Formula19:30 Simplifying Inventory and Purchasing20:36 Handling Item Variations22:24 The Importance of Demos27:27 AI in Inventory Management32:36 Whisk's Full Capabilities33:32 How to Get in Touch and Learn More

In this episode, Cristal Craven, Director of Strategic Partnerships at SynergySuite, introduces herself and explains the concept of 'back office' in the restaurant industry. She discusses how SynergySuite's all-in-one platform simplifies operations by integrating various essential functions like inventory management, scheduling, cash management, and kitchen safety. Cristal emphasizes the importance of partnerships and data consolidation for making informed business decisions. She also highlights SynergySuite's strategy of using tools like Tableau for customizable reports, which allow brands to make specific, data-driven decisions without overburdening the engineering team. The conversation covers the evolving landscape of restaurant technology and how adopting a comprehensive back office solution can save costs, reduce waste, and streamline operations, particularly in times of economic uncertainty.00:00 Introduction to Cristal Craven00:21 Defining Back Office Software01:03 SynergySuite's Comprehensive Approach02:03 Importance of Data and Partnerships04:27 Simplifying Technology for Operators06:52 Adapting to Industry Challenges09:25 How to Connect with SynergySuite10:34 Closing Thoughts and Reflections

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, the Chief Revenue Officer for CBS North Star, interviews Ha Ly, the head of marketing for Pokeworks. They discuss the rapid expansion of Pokeworks across the U.S. and delve into the unique aspects of the poke cuisine. Ha describes poke as a build-your-own bowl concept featuring raw fish cured in various sauces, emphasizing freshness and flavor. They talk about the national penetration of Pokeworks, its key marketing strategies for entering new markets, and enhancing guest experiences. Additionally, Ha shares insights on Pokeworks' new Hawaiian Hot Plates menu and the importance of their loyalty program in driving repeat customer visits. The conversation provides a comprehensive overview of the brand's growth, guest acquisition strategies, and the exciting new offerings designed to attract a wider audience.00:00 Pokeworks00:56 Introduction and Guest Introduction02:10 Discovering Poke Cuisine06:08 Poke Works Expansion and Market Penetration07:25 Marketing Strategies and Customer Engagement10:34 Loyalty Programs and Customer Retention21:28 New Product Offerings and Future Plans24:19 Conclusion and Final Thoughts

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In this episode of The Restaurant Technology Guides podcast, host Jeremy Julian speaks with the founders of Kids Menu, Herman and Chrissy, to discuss their innovative platform aimed at transforming the children’s dining experience. Kids Menu provides restaurants with customizable, entertaining, and on-demand kids menus that capture children's interest, allowing families to have a more pleasant dining experience. They delve into the ease of use of their platform, which is inspired by tools like Canva, and discuss the business impact of engaging kids menus on restaurant revenue. The founders also share their long-term vision, including gamification, loyalty programs, and enhanced community connectivity. This episode offers valuable insights for restaurant operators seeking to enhance family dining experiences.00:00 Kids Menu00:52 Introduction and Welcome01:17 Meet the Founders: Background and Experience02:12 Introducing KidsMenus.com04:02 The Problem with Traditional Kids Menus04:26 How KidsMenus.com Solves the Problem11:47 Ease of Use and Quick Setup18:15 Affordability and Market Research20:44 Impact on Business and Customer Stories28:44 Legal Risks and Brand Integrity33:19 Future Vision and Roadmap35:24 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Kat Claypool from Wisetail, a leader in learning management systems for the restaurant industry. Kat discusses her career journey and the pivotal role Wisetail plays in improving restaurant operations through its employee enablement platform. The conversation covers Wisetail’s comprehensive tools, including learning management systems, operational checklist tools, and newly integrated content management systems resulting from their acquisition of Player Link. Emphasizing the importance of micro-training and tailored solutions for frontline workers, they explore how Wisetail aids in consistency, retention, and data-driven decision-making. Jeremy and Kat also delve into the advantages of tech consolidation, accessibility on multiple device platforms, and the impact of AI in enhancing training content. This episode offers valuable insights into how Wisetail is transforming the restaurant industry's approach to employee training and operational efficiency.00:00 Wisetail01:15 Introduction and Welcome01:27 Meet Kat from Wisetail03:05 What is Wisetail?05:06 The Importance of Micro Training09:16 Hybrid Training and Real-Time Support26:09 Tech Consolidation and Operational Efficiency30:35 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Mina, the CEO of Tony Roma's. The discussion covers Mina's unique journey from an attorney conducting due diligence during the 2020 pandemic to becoming the permanent CEO in 2023. Mina shares her vision for revitalizing the beloved brand, focusing on menu innovation, expanding both domestically and internationally, and appealing to Gen Z and Millennials. The conversation highlights the brand's resilience, the importance of social media and influencer marketing, and the flexible support system provided to franchisees. Tune in to learn about Mina's strategy to reintroduce Tony Roma's to a new generation while preserving its cherished legacy.00:00 Tony Roma's01:01 Introduction and Welcome01:23 Meet the New CEO of Tony Roma's01:56 Journey to Becoming CEO03:10 Challenges and Achievements04:28 Revitalizing the Tony Roma's Brand07:55 Explaining the Tony Roma's Experience09:53 Innovations and Menu Updates13:45 Franchisee Relations and Flexibility17:13 Creating Memorable Experiences19:52 Social Media and Marketing Strategies23:05 Future Growth and Expansion Plans27:08 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes back a returning guest from Pollo Campero. They discuss sustainable growth, entering new markets, and engaging guests through modern platforms. The guest, Pollo Campero’s VP of Franchise Development, shares insights on brand expansion, customer experience, and leveraging technology. They delve into the brand's strategic efforts during the pandemic, including implementing a mobile app, optimizing kitchens, and expanding customer experience programs. The episode highlights Pollo Campero’s growing presence in the U.S., their marketing strategies to connect with younger generations, and the importance of supply chain logistics. The conversation also touches on the integration of automation and AI in their operations and the significance of maintaining strong supplier relationships.00:00 Audio Pollo Campero00:59 Introduction and Welcome01:30 Guest Background and Experience02:27 Brand Evolution and Growth06:39 Unique Dining Experience09:54 Market Expansion Strategy14:17 Supply Chain and Distribution17:20 Engaging Younger Demographics22:22 Customer Experience and Feedback24:46 Pandemic Impact and Recovery29:47 Technology and Innovation35:04 Long-term Vision and Partnerships37:30 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by hospitality tech veteran Seth Temko of Full On Strategy. Seth shares insights from his 25 years in the industry, discussing his various roles in pioneering restaurant tech initiatives and innovations. They delve into Seth's newest venture, Full On Strategy, a consultancy aimed at helping restaurant and tech companies implement effective go-to-market strategies. The episode explores the importance of awareness, education, and touchpoints in marketing, how to identify and address early signs of unmet forecasts, and strategic advice for scaling a business successfully. Seth and Jeremy also emphasize the role of emotional selling and the necessity of data-informed marketing. A valuable listen for anyone seeking to understand the dynamics of successful restaurant tech implementations and business growth. For more details visit fullonstrategy.com or connect with Seth on LinkedIn.00:00 Audio Full On Strategy00:58 Introduction and Guest Background01:37 Early Career in Hospitality Tech02:44 Innovations and Missed Opportunities04:09 Career Transitions and New Ventures05:50 Founding Full On Strategy06:57 Consulting Services and Approach11:09 Marketing Challenges in Restaurant Tech19:24 Understanding Buyer Psychology21:29 The Importance of Doing the Right Thing in Marketing22:55 Understanding Marketing Attribution and Data Points27:00 Challenges and Strategies in Marketing Alignment33:28 The Role of Marketing in Hyper Growth38:20 Engaging with Full On Strategy

Succeeding in the Restaurant Industry with NRN's Sam OchesIn this episode, Jeremy Julian hosts Sam Oches, Editor in Chief of The Nation's Restaurant News, to discuss significant trends and insights shaping the restaurant industry in 2025 and beyond. Sam highlights the success strategies of top restaurant brands like Texas Roadhouse, Chick-fil-A, Raising Cane's, and Jersey Mike's, emphasizing consistency, quality, and efficient operations. They also explore innovation while maintaining brand integrity, employee investment, and managing growth. Moreover, they delve into the impact of technology, especially in enhancing employee efficiency, and the importance of adaptive strategies for casual dining brands. The episode is rich with strategies for navigating the evolving restaurant landscape.00:00 Sam Oches00:41 Introduction and Guest Introduction01:08 Sam Oches: Background and Role02:15 Current Trends in the Restaurant Industry02:40 Successful Restaurant Brands and Their Strategies04:36 Balancing Consistency and Innovation10:48 Employee Investment and Retention15:14 Growth Strategies and Challenges19:30 Casual Dining: Challenges and Opportunities20:17 Introduction to Fogo de Chão's Success20:45 Gen Z's Favorite Full-Service Restaurant21:47 The Evolution of Casual Dining22:37 Twin Peaks: A Modern Sports Bar Experience23:26 Gustavo Group's Community-Centric Approach24:47 Balancing Tradition and Innovation27:39 Future of Restaurant Technology31:43 Employee Engagement and Retention Strategies34:39 Connecting with Industry Leaders

Restaurant Tech Innovations: AI, Dynamic Pricing, and Future Trends with Joe GaskowskiIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Joe Gaskowski, Senior Editor at Restaurant Business, to discuss the state of the restaurant industry, especially casual dining, and future technological trends. They talk about the impact of AI in areas such as drive-thrus, back-of-house operations, and marketing. The conversation also delves into the controversial dynamic pricing, voice AI, and the strategic use of third-party delivery services. Additionally, the challenges of integrating new tech with legacy systems and the importance of tech consolidation for seamless operations are highlighted.00:00 Audio Joe Guszkowski00:50 Introduction and Guest Introduction01:14 Joe Gaskowski's Background and Role02:29 Trends in Restaurant Technology for 202403:06 The Rise of AI in the Restaurant Industry04:49 Dynamic Pricing in Restaurants15:10 Voice AI and Its Applications21:50 Third-Party Delivery Services25:44 Technology in Casual Dining31:40 Future of Restaurant Technology33:47 Conclusion and Upcoming Events

Innovating Consistency: Donato's Pizza with CEO Kevin KingIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Kevin King, the CEO of Donatos Pizza, a legacy brand based in Columbus, Ohio. Kevin shares his journey in the restaurant industry, including his return to Donatos, and discusses the company's unique value proposition and operational consistency. The conversation delves into Donatos' emphasis on high-quality ingredients and their strict adherence to consistency, aided by their proprietary technology and operating systems. Kevin also talks about the brand's innovative use of AI in ordering, automation, and their strategic partnerships, including with Red Robin. The episode explores Donatos' future plans, including automation in kitchens and expanding their footprint while maintaining core mission values of quality, service, and hospitality.00:00 Audio Donatos Pizza00:11 Introduction to Today's Episode01:13 Meet Kevin, CEO of Donatos Pizza01:47 Kevin's Career Journey02:53 Returning to Donatos07:23 Donatos' Unique Value Proposition11:28 Mission and Values of Donatos14:21 Customer Experience and Market Strategy16:56 Technology and Innovation at Donatos30:07 Franchising and Expansion35:38 Conclusion and Final Thoughts

Navigating Tariffs and Technology: Insights from Canada's Restaurant Guy, Jay AshtonIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Jay Ashton, known as Canada's Restaurant Guy. They delve into the non-political impact of regulations, especially tariffs, on the restaurant industry in both Canada and the U.S. Jay shares his extensive experience in the restaurant supply chain, discusses the potential severe impact of upcoming tariffs similar to or worse than COVID-19, and stresses the need for strategic planning. They also explore innovative revenue streams, the role of AI in restaurant management, and the importance of community and cooperation among restauranteurs. If you're looking for ways to future-proof your restaurant against economic uncertainties, this episode is filled with practical advice and unique insights.00:00 Introduction to the Podcast00:12 Meet Jay Ashton: Canada's Restaurant Guy03:34 Impact of Tariffs on the Restaurant Industry07:54 Strategies for Restaurants to Navigate Tariff Challenges17:09 Exploring New Business Models and Revenue Streams25:16 The Role of AI and Technology in Modern Restaurants31:00 Conclusion and How to Stay Connected

Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and LoyaltyIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Matt Plapp, a seasoned marketing expert in the restaurant industry and CEO of America's Best Restaurants. Matt, also known as the Chief Energy Officer, shares insights on creating memorable guest experiences and leveraging digital loyalty programs to keep restaurant guests returning. He discusses his journey from working with his father's clients in the restaurant business to growing a marketing company that now serves thousands of restaurants nationwide. Matt explains the importance of customer acquisition and retention, emphasizing the value of capturing and utilizing customer data effectively. The conversation also touches on the challenges and opportunities in restaurant marketing, with real-world examples of success stories driven by strategic marketing and technology adoption. The episode highlights the significance of continuous self-improvement for restaurant owners and managers, encouraging them to invest in both personal development and smart marketing strategies to drive business growth.00:00 Introduction to the Podcast and Guest01:21 Matt Plapp's Background and Journey04:28 Marketing Strategies for Restaurants07:20 The Importance of Customer Data14:22 Challenges and Solutions in Restaurant Marketing22:32 Real-Life Examples and Success Stories28:05 A Pizza Restaurant's Remarkable Growth28:34 The Power of Business Coaching29:29 Avery's Success Story30:13 Engaging with Social Media30:35 Road Trip with Dad31:40 Matt Plapp's Marketing Philosophy32:53 Customer Acquisition Strategies40:57 The Birth of Driver43:02 The Importance of Continuous Improvement49:24 Connecting with Matt Plapp50:27 Final Thoughts and Farewell

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, CRO of Custom Business Solutions with over 25 years in restaurant tech, hosts Can, a serial entrepreneur and founder of Finch. Finch offers innovative digital media platforms tailored for restaurants, allowing them to advertise in-house specials and sell screen time to third-party advertisers. Can explains how Finch aims to help restaurant owners enhance guest experiences, drive behavior, and boost margins without incurring costs for hardware or installation. Highlights include real-time advertising capabilities, success stories and upcoming features to enhance customer loyalty and venue revenues. Finch currently operates in New York, San Francisco, Los Angeles, and Miami. For more information, restaurants can reach out directly via Instagram @FinchVenues or email [email protected]:00 Introduction to Today's Episode00:09 The Rise of Digital Media in Retail00:27 Introducing Can and His Digital Media Platform01:21 Meet Jeremy Julian01:50 Welcome to the Restaurant Technology Guys Podcast02:37 Can's Journey in the Startup Industry03:38 The Concept Behind Finch04:54 How Finch is Revolutionizing In-Venue Advertising06:15 Real-World Applications and Success Stories12:11 Ensuring Security and Customization14:36 Cost and Implementation of Finch29:43 Future Plans and Expansion31:38 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Alicia Kelso, Executive Editor for Nations Restaurant News. They discuss a wide array of topics, including Alicia's extensive background in restaurant journalism, the current and future trends in the restaurant industry, and the impacts of automation and technology on restaurant operations. They also touch on the importance of providing value and a holistic experience to consumers, the challenges and strategies of labor management, and the benefits of loyalty programs. The conversation delves into macroeconomic challenges, such as inflation and labor shortages, and practical advice on how restaurant operators can adapt to a rapidly evolving landscape.00:00 Audio of Alicia NRN01:06 Introduction and Guest Introduction01:41 Alicia Kelso's Background and Career02:46 The Draw of the Restaurant Industry05:33 Current Trends and Challenges in the Restaurant Industry11:54 The Importance of Value and Experience20:15 Role of Technology in the Restaurant Industry30:31 Future Outlook and Conclusion

Revolutionizing Restaurant Tech: Yaro's Journey with PickPadIn this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.00:00 Introduction and Guest Background01:18 Yaro's Journey in Restaurant Tech03:46 The Birth of PickPad06:07 How PickPad Enhances Customer Experience10:28 The Role of Data in PickPad's Success19:47 Future of Customer Experience with PickPad26:49 Engaging with PickPad30:28 Conclusion and Final ThoughtsIn this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.00:00 Introduction and Guest Background01:18 Yaro's Journey in Restaurant Tech03:46 The Birth of PickPad06:07 How PickPad Enhances Customer Experience10:28 The Role of Data in PickPad's Success19:47 Future of Customer Experience with PickPad26:49 Engaging with PickPad30:28 Conclusion and Final Thoughts

Empowering Family Businesses: Insights from 'The Family Business Manifesto'In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by business coach and author Mike to discuss his new book, 'The Family Business Manifesto.' The conversation delves into the unique challenges and dynamics of family-run businesses, sharing key lessons from the book that aim to help such enterprises thrive. Mike highlights the importance of establishing clear roles, responsibilities, and communication, while also maintaining family harmony. The episode is packed with valuable insights for anyone involved in or associated with family businesses.00:00 Family Business Manifesto00:51 Introduction and Welcome01:00 Guest Introduction: Meet Mike01:41 Mike's Background and New Book03:10 The Prevalence of Family Businesses04:40 Challenges and Dynamics in Family Businesses08:24 Key Principles for Family Business Success15:32 The Importance of Clear Roles and Responsibilities24:36 Establishing Core Values and Behaviors34:10 Effective Communication Strategies36:13 Conclusion and How to Learn More

In this episode of the Restaurant Technology Guys Podcast, host Jeremy Julian talks with Rishabh, a serial entrepreneur aiming to transform the beverage industry with his innovative startup, Sidework. The discussion delves into the current challenges faced by the beverage sector, especially in coffee shops and bars dealing with complex drink orders. Rishabh explains how Sidework's agnostic ingredient dispensing system simplifies and speeds up the preparation process, improves accuracy, and enhances both barista and customer experiences. The episode also explores the broader potential of this technology in various settings, including under-invested aspects of the restaurant industry and non-traditional locations. The conversation underscores the immense opportunity for beverage-focused technology to significantly boost margins and operational efficiency.00:00 Sidework00:56 Introduction and Episode Overview01:19 Guest Introduction: Rishabh Background02:48 Introducing Sidework: Revolutionizing Beverage Dispensing04:14 Challenges and Opportunities in Restaurant Technology11:27 The Evolution of Beverage Complexity17:24 How Sidework Enhances Efficiency22:39 Addressing Concerns About Automation27:35 Expanding Beverage Menus and Non-Traditional Environments36:20 Conclusion and Contact Information

In this episode, Jeremy Julian speaks with Andrew Scott, a former restaurant owner who transitioned into empowering restaurant owners through his company, Ownership Training. Andrew shares his journey from struggling with restaurant management to founding a company that helps other restaurateurs scale their businesses and regain their freedom. The discussion covers his three-step process to enhance restaurant profitability, effective hiring practices, and understanding business seasonality. Andrew emphasizes the importance of intentional and deliberate actions to transform restaurant operations, ensuring owners can achieve both financial success and a better work-life balance.00:00 Owner Shift Training00:44 Introduction and Guest Welcome01:27 Andrew's Journey in the Restaurant Industry02:14 Challenges of Restaurant Ownership03:33 Turning the Business Around08:05 Defining Restaurant Freedom11:17 Three-Step Plan for Restaurant Success18:41 Leveraging Technology and Systems22:09 The Importance of Consistency in Hiring23:25 Effective Interview Techniques25:31 Success Stories and Results27:01 Understanding Business Seasons29:51 Client Engagement and Ideal Clients35:28 Final Thoughts and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Brian Wayne, VP of Customer Success at QSR Automations. They discuss how QSR Automations' technology solutions, such as the ConnectSmart kitchen display system and front desk software, enhance kitchen efficiency and guest experience. Brian shares insights into his journey with QSR Automations, the evolution of their products, and the importance of data in improving restaurant operations. The conversation highlights the benefits of transitioning from kitchen printing to more sophisticated kitchen management systems, including improved food quality, reduced noise, and better guest communication. Brian also touches on the significance of real-time data, partnerships, and predictive analytics in the future of restaurant technology.00:00 QSR Automations00:39 Introduction and Guest Introduction01:03 Brian's Journey with QSR Automations02:55 What is QSR Automations?05:25 The Evolution of Kitchen Display Systems12:03 Real-Time Data and Guest Communication19:30 Front Desk Software and Integration26:11 The Future of Restaurant Technology29:48 Touchscreens vs. Bump Bars in Kitchens32:37 Conclusion and How to Engage with QSR

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer of Custom Business Solutions, is joined by Jeff Porter and Ryan Burhorn, co-founders of RAD, a next-generation analytics platform designed for restaurant operators. Their guest, James McGee, CFO and franchisee at Dave's Hot Chicken, shares insights into how RAD helps the rapidly growing brand make data-driven decisions that improve guest and employee experiences. The discussion covers RAD's innovative approach to providing actionable insights from existing data systems, the importance of understanding financial versus productivity metrics, and the critical role of customer sentiment. The episode highlights RAD's customized analytics solutions and how they help franchisees enhance their return on investment while maintaining consistent, high-quality service in a scalable manner.00:00 Introduction to Today's Episode01:00 Meet the Co-Founders of Rad02:00 Introducing James McGee from Dave's Hot Chicken02:20 The Genesis of Rad03:24 Rad's Approach to Data Analytics05:51 Holistic Data Analysis in Restaurants08:03 James McGee's Journey and Dave's Hot Chicken09:48 Actionable Data and Productivity Metrics13:42 Engaging Franchisees with Rad26:16 Future of Rad and Restaurant Analytics30:46 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Brandi Villareal, head of Uber Direct's online food delivery for the U.S. and Canada. They explore the advantages of Uber Direct's first-party delivery solution, which allows restaurant brands to maintain control over customer data and enhance customer loyalty, unlike third-party marketplaces. Brandi shares her extensive background in the food and beverage industry, including technology and operations, and provides insights on how Uber Direct can help restaurants of all sizes easily integrate delivery services through APIs, partnerships with point of sale systems, and other technology providers. The discussion also touches on the benefits of hybrid delivery models and the growing importance of digital sales for restaurant success. Featured case studies, such as the Salad House, demonstrate significant growth and enhanced customer experiences through Uber Direct.00:00 Audio Uber Direct01:06 Introduction and Guest Welcome01:27 Brandi Villareal's Background02:18 Overview of Uber Direct04:25 Benefits of Uber Direct for Restaurants10:40 Success Stories and Case Studies21:12 Hybrid Delivery Models27:24 Getting Started with Uber Direct29:46 Future of Uber Direct and Conclusion

In this episode of the Restaurant Technology Guys Podcast, Jeremy Julian talks with Danny Klein, freshly promoted to VP Editorial Director at WTWH Media's FRH properties. They delve deep into the state of the restaurant industry, discussing everything from the surge of bankruptcies and the challenges of rising costs, to evolving consumer preferences and the impact of technology. Danny shares insights on value perceptions, brand adaptations like those of Chili’s and Texas Roadhouse, and the future roles of QSR, casual dining, and even C-stores. The conversation also explores the intricate balance between maintaining quality service and embracing new tech to optimize operations and enhance customer experiences.00:00 Danny Klein00:43 Introduction and Guest Introduction00:58 Danny Klein's Role and Responsibilities01:58 Current Challenges in the Restaurant Industry03:50 Value Perception in Dining06:07 Opportunities in the Restaurant Sector19:08 Technology's Impact on the Restaurant Experience28:57 Convergence of Restaurants and C-Stores34:24 Conclusion and How to Follow Danny Klein

In this episode of the Restaurant Technology Guys podcast, Jeremy is joined by Deric Rosenbaum, President and CTO of Groucho's Deli, an 83-year-old deli chain based in the Southeast U.S. Deric shares his journey from commercial construction to leading Groucho's Deli alongside his business partner Bruce Miller. The conversation delves into Groucho's unique hybrid model between QSR and Fast Casual, their unrelenting focus on quality ingredients, and their innovative use of technology to enhance customer and staff experiences. Deric also discusses Groucho's approach to sustainability, adapting business models during COVID-19, and leveraging tools like Ovation and Marquis for customer feedback and reputation management. The episode wraps up with Deric sharing his personal and family favorites from Groucho's menu, emphasizing the brand’s commitment to both tradition and modern technology.00:00 Introduction and Welcome00:09 Meet Deric Rosenbaum: President and CTO of Groucho's Deli00:44 The Legacy of Groucho's Deli01:27 Deric's Journey with Groucho's03:25 Groucho's Unique Dining Experience05:16 Signature Dishes and Menu Highlights08:23 Commitment to Quality and Sustainability11:02 Adapting Through Technology15:11 Customer Experience and Feedback29:21 Favorite Menu Items and Personal Stories33:20 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Cijoy, an experienced restaurant technology and operations veteran. Cijoy shares his journey from engineering to the Y2K era and his transition into the restaurant industry. He introduces his new product, GM Pilot, which aims to streamline restaurant operations by optimizing labor management, enhancing efficiency, and saving costs. The discussion highlights the significant challenges faced by GMs and how GM Pilot is designed to alleviate these burdens by automating and improving labor and inventory management without requiring extensive training or IT resources. Cijoy also outlines future plans for expanding the capabilities of GM Pilot and provides insights into effective implementation strategies.00:00 Audio GM Pilot00:57 Introduction and Welcome01:06 Guest Introduction: Meet Cijoy01:49 Cijoy's Career Journey04:39 The Birth of a New Idea06:39 Implementing the Concept11:35 Challenges and Solutions in Restaurant Tech15:10 The Role of General Managers17:30 Adapting to New Labor Models19:38 Custom Tailored Solutions for Labor Management20:16 Uncovering Hidden Opportunities in Labor Efficiency21:44 The Importance of Consistent Guest Experience22:59 Empowering GMs with Advanced Tools26:09 Future Plans: Expanding Beyond Labor Management29:24 Engagement and Implementation Process31:58 Target Audience and Market Strategy34:49 Conclusion and Contact Information

In this episode, the discussion centers around InKind's innovative, tech-driven approach to scaling and supporting restaurants. InKind's CEO shares insights on leveraging Silicon Valley strategies, deploying large-scale data analytics and AI, and the significance of personalized support for independent restaurants. The episode covers the dual role of InKind as a financial service provider and a consumer marketplace, detailing creative financing solutions and marketing experiments that enhance profitability and customer experience. Listeners also learn about the platform's benefits for business travelers, including earning credits for personal dining through data-driven recommendations. The episode emphasizes practical advice for restaurant owners, market insights from owning restaurants, InKind’s funding model, and future enhancements, aiming to create a sustainable and profitable ecosystem for restaurant growth.00:00 Introduction to the Podcast00:55 Meet Johann Munisinghe: From Tech to Restaurants01:55 The Birth of InKind: Solving Restaurant Finance03:12 The Restaurant Incubator Experiment06:41 Scaling InKind: Financing and Marketplace11:31 Challenges and Solutions for Restaurant Operators17:01 InKind's Unique Value Proposition19:56 Challenges in Restaurant Tech20:39 Uses of Capital in Restaurants21:07 Sponsor Messages22:07 Growth and Financing Strategies23:21 Consumer Experience with InKind25:15 Leveraging Data for Recommendations28:25 Engaging with InKind for Expansion35:40 Future Vision and Expansion Plans36:41 Conclusion and Farewell

In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris highlights the pivotal role of user-friendly technology in enhancing both on-premise and off-premise dining experiences. The discussion covers the seamless implementation of the Qu POS system across more than 270 locations, the importance of open APIs, and the challenges and solutions related to managing digital and in-store orders. Further, the episode explores how predictive analytics, data optimization, and customer data platforms are key to improving operational efficiency and guest satisfaction. Listeners will gain practical insights into adapting technology to meet evolving guest needs, maintaining balance between digital and on-site service, and the significance of industry-specific networking for staying ahead in technological innovations.00:00 Introduction to Today's Episode00:51 Meet Chris Demery: A Legend in Restaurant Technology01:27 Chris Demery's Career Journey02:43 Philosophy on Technology and Operations04:23 The Importance of Predictable Technology05:46 Challenges and Innovations at Blaze Pizza12:45 Adapting to Post-COVID Changes16:27 Sponsor Messages17:28 Understanding Blaze Pizza's Unique Model18:43 Innovative Changes in Restaurant Operations19:33 Speed of Service and Wait Time Metrics20:56 Challenges with Custom Orders24:16 Managing Digital and In-Person Orders27:32 Leveraging Data for Better Staffing29:11 Future Innovations and Guest Experience35:17 Staying Connected and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, co-host Jeremy interviews serial entrepreneur Keith Sampson, who shares his journey through the payments and fintech industry influenced by personal challenges such as his father's battle with Lou Gehrig's disease. Keith discusses his 'grow through it' mindset and passion for helping others achieve their potential, highlighting five key characteristics for growth: continuous learning, gratitude, resilience, humility, and confidence. The conversation delves into overcoming imposter syndrome, the importance of finding one’s ‘why,’ and the power of positive influences and consistency. With a special focus on embracing vulnerability and finding meaning beyond financial success, Keith reflects on impactful moments, including hosting a virtual sales conference during the COVID-19 pandemic. The episode concludes with insights on maintaining low expectations and Arthur Brooks' pillars of happiness: family, friends, faith, and meaningful work. Keith encourages listeners to contribute positively, find their medium of expression, and connect with him on LinkedIn, Instagram, and his website.00:00 Introduction and Guest Background00:39 Keith's Professional Journey02:19 Personal Growth and Resilience13:17 The Power of Influence and Legacy17:42 Weekly Video Journey and Future Goals18:14 The Origin of Consistent Content Creation19:05 Overcoming the Fear of Sharing22:02 The Journey to Public Speaking27:45 Virtual Events and Their Impact29:19 Encouragement to Share Your Unique Gifts34:13 Connecting with Keith Sampson

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Laura Wilbur from Dinova to discuss strategies for attracting higher-spending corporate guests to restaurants. They delve into the benefits for both corporate diners and restaurant operators, including increased guest frequency, higher average check sizes, and loyal business relationships. Laura shares her professional insights on how Dinova helps bridge the gap between Fortune 1000 companies and high-quality dining establishments through tailored corporate dining programs. Key topics include restaurant vetting, managing guest experiences, and the specifics of business dining trends in today's economic climate.00:00 Introduction to the Podcast00:12 Meet Laura Wilbur from Dinova00:19 The Importance of Corporate Guests01:16 Laura's Background and Expertise02:23 Understanding Expense Account Diners03:44 How Dinova Connects Restaurants and Corporations05:50 Navigating the Dinova App07:31 Benefits for Diners and Corporations11:13 Advantages for Restaurants15:12 Ensuring Quality Experiences19:58 Balancing Family and Business20:26 Dining Out with Family vs. Business21:24 The Importance of Customer Relationships23:11 Challenges in the Restaurant Industry26:54 Corporate Dining Best Practices33:01 Engaging with Dinova35:42 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian talks with Rev Ciancio, a hospitality marketing consultant and CMO at Salad House and Handcraft Burgers Brew. They discuss effective restaurant marketing strategies, focusing on the importance of local search optimization, email marketing, and guest feedback. Rev shares insights on why social media isn't a primary driver for customer acquisition and emphasizes the value of CRM growth through regular, targeted email newsletters. They also delve into the significance of guest sentiment and how to incentivize repeat visits for improved customer lifetime value. The episode offers practical tips and real-life examples for restaurant operators looking to enhance their marketing efforts.00:00 Introduction to the Podcast00:48 Meet Rev Ciancio: The Marketing Wizard02:45 Rev's Journey from Music to Hospitality08:24 The Importance of Local Search for Restaurants08:57 Common Mistakes in Restaurant Marketing17:52 The Golden Metric: CRM Growth18:15 The Power of Weekly Newsletters19:45 Email vs. Social Media: The Debate22:09 Overcoming Content Creation Challenges25:45 Essential Tech for Restaurant Marketing29:08 Guest Feedback: The Key to Success34:15 Engaging with Rev Ciancio

In this episode of the Restaurant Technology Podcast, host welcomes Santi Cuellar, Senior Manager of Product Marketing for Fusion Connect and co-host of the Tech Unmuted podcast. Santi shares insights into the evolving role of technology in the restaurant and retail sectors, particularly focusing on network infrastructure and its criticality. The discussion covers the shift in network needs driven by the pandemic, the importance of robust and secure Wi-Fi networks, and the significance of omni-channel customer experiences. Santi emphasizes the necessity for restaurants to innovate not just for customer satisfaction but also for staff efficiency. He also provides a deep dive into network elements like routers, switches, and Quality of Service (QoS), explaining their impacts on operations. The episode underscores the importance of partnering with experienced technology firms to ensure seamless, secure, and efficient operations in today's digital age.00:00 Introduction and Guest Introduction00:47 Fusion Connect and Restaurant Tech Synergies01:26 Importance of Network in Restaurant Operations03:50 Understanding Network Components09:25 Omni-Channel Customer Experience15:57 Staff Expectations and Technology23:05 The Importance of Separate WiFi Networks24:43 Guest WiFi Splash Page Benefits27:29 Security Concerns with WiFi Networks31:40 Best Practices for Network Security37:03 Engaging with Network Security Providers42:07 Connecting with Fusion Connect

Navigating the Evolving Landscape of Restaurant Technology with Joanna FantozziIn this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation, and specific companies within the industry. The conversation delves into the current state of restaurant technology, emphasizing the importance of mastering basic tech functionalities, such as digital ordering and payment solutions, before embracing advanced technologies like AI and robotics. Joanna also highlights the critical role of loyalty programs, data analytics, and personalized guest experiences in today's market. The episode concludes with insights into upcoming industry events and ways to stay informed about the latest trends in restaurant technology.00:00 Introduction and Guest Introduction00:33 Joanna's Background and Career Journey01:22 Passion for Restaurants and Hospitality02:57 State of Restaurant Technology04:13 Challenges and Basics of Restaurant Tech05:53 Importance of Seamless Customer Experience17:59 Loyalty Programs and Customer Data27:24 Future of Restaurant Technology32:40 Events and Staying Connected35:50 Conclusion and Final Thoughts

Revolutionizing Restaurant Finances with Starfish AI: Insights from Jordan SilvermanIn this episode of the Restaurant Technology Guys podcast, host Jeremy sits down with Jordan Silverman, co-founder and CEO of Starfish, a company dedicated to helping small businesses understand and manage their finances using AI. Jordan shares his journey, from early entrepreneurial endeavors to his passion for assisting small businesses in democratizing access to data and tools. The conversation delves into how Starfish leverages AI to analyze P&L data, identify cost-saving opportunities, and provide actionable insights to improve profitability. They discuss the challenges of the restaurant industry, the importance of understanding financial metrics, and the future potential of AI in streamlining back-of-house operations. Tune in to get inspired by Jordan's mission to enhance the financial health of small businesses in the hospitality sector.00:00 Introduction and Guest Welcome00:23 Jordan Silverman: Background and Passion01:32 Challenges of Entrepreneurship01:54 Helping Small Businesses with AI03:15 The Importance of Financial Understanding04:22 Sponsor Message04:59 Starfish: The Solution for Cost Management07:05 The Value of Actionable Data11:56 Real-World Impact of Starfish17:03 The True Cost of Small Business Ownership18:10 Leveraging AI for Business Efficiency19:07 AI in Action: Practical Applications21:47 Challenges and Solutions in the Restaurant Industry24:03 Normalizing Data Across Different Restaurant Models33:05 The Future of AI in Restaurant Management35:27 Conclusion and Final Thoughts

The Journey of Pops Italian Beef: From Family Tradition to Franchise ExpansionIn this episode of the Restaurant Technology Guys podcast, the host welcomes Kacie, a lifelong restaurant industry veteran and the daughter of the founder of Pops Italian Beef. Kacie shares her personal background, the history of Pops Italian Beef, and its transition from a family-owned business to a franchised brand with 16 locations. She discusses the unique challenges and successes of maintaining consistent quality and community connection while expanding. The episode also delves into the operational dynamics of Pops Italian Beef, the importance of family involvement, and the future growth plans for the restaurant. Kacie emphasizes the importance of community support, employee-family relationships, and preserving the integrity of their culinary traditions.00:00 Introduction and Welcome00:13 Meet Kacie: A Life in Restaurants01:05 The Story of Pops Italian Beef03:41 The Fast Casual Concept10:13 Challenges and Growth12:57 Community and Family Values16:47 Franchising and Expansion24:15 Personal Touch: Family Orders26:28 How to Get Involved with Pops28:38 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, the hosts welcome back Meredith Sandland, CEO of Empower Delivery. Meredith offers insights into the evolution of restaurant technology and the importance of efficient delivery systems. She discusses how her company, Empower Delivery, spun out from ClusterTruck, aims to streamline the delivery process for restaurants by offering an end-to-end order fulfillment system. The conversation delves into the challenges of third-party delivery services, the importance of first-party delivery to control guest experiences, and the concept of using gig workers as in-house delivery drivers. Meredith also shares her perspectives on the current state of delivery services and how restaurants can adapt to changing consumer behaviors and rising costs.00:00 Introduction and Guest Introduction00:26 Meeting Through the Book01:30 Empower Delivery and ClusterTruck04:52 First Party vs Third Party Delivery06:47 Challenges and Solutions in Delivery11:48 Current State of Delivery18:34 Reflecting on Purposeful Actions18:55 Three Types of Restaurants and Delivery Strategies22:11 Challenges and Solutions in Delivery25:05 The Role of Technology in Delivery Management29:32 Consulting and Onboarding for Restaurants33:57 Getting in Touch and Final Thoughts

Harnessing AI for Restaurant Reputation Management with Akira's Co-FounderIn this episode of the Restaurant Technology Guys podcast, the hosts sit down with Shereen, co-founder of Akira, to discuss the importance of online reputation management for restaurants. They delve into how Akira uses AI to streamline reputation efforts, manage online reviews, and deliver actionable insights to improve customer experience and branding. Shereen shares the origins of Akira and highlights the significance of consistency in customer feedback and online listings. The discussion also covers the challenges of managing reviews from third-party delivery platforms and the impact of reputation scores on revenue.00:00 Introduction and Guest Introduction00:28 Meeting Through the Podcast01:17 What is Akira?01:30 Importance of Online Reputation04:28 Origin Story of Akira06:17 Challenges in Reputation Management12:47 Consumer Behavior and Review Sites20:13 The Importance of Accurate Information20:27 Consistency in Business Listings21:55 Managing Third-Party Marketplaces22:32 Handling Reviews and Feedback25:40 Guest Recovery Strategies30:37 Consistency and Reputation Management34:36 The Impact of Ratings on Revenue38:00 Getting Started with Akira

In this episode of the Restaurant Technology Guys Podcast, the hosts welcome Chad and Lauren Coulter, co-founders of Biscuit Belly. They share their journey from being pharmacists to becoming successful restaurateurs, developing their biscuit-centered restaurant brand. The Coulters discuss their strategic branding efforts, the challenges and adaptations brought on by the COVID-19 pandemic, and their expansion plans. They also reflect on the importance of maintaining a unique dining experience, both on-premise and off-premise, while highlighting their focus on building a strong, community-centered brand. Listeners gain insights into the operational intricacies of franchising and the duo's vision for future growth.00:00 Introduction and Welcome00:27 Meet Chad and Lauren Coulter02:30 The Origin of Biscuit Belly17:02 Navigating the Pandemic22:15 Biscuit Belly's Menu and Experience24:42 Expansion and Franchising30:25 Conclusion and Contact Information

In this episode, the host welcomes Casey Cooley, President of Pivotal Growth Partners and Director of Franchising and Development for Jeremiah’s Italian Ice. Casey discusses his role in helping emerging restaurant franchises grow by focusing on recruiting the right franchisees and selecting the optimal locations. He emphasizes the importance of a phased vetting process to determine if a brand is franchisable and the need for a comprehensive support system. Casey also highlights how different franchising models, technology, and location strategies impact the success of franchise brands. Additionally, he shares success stories from Vicious Biscuit and Jeremiah’s Italian Ice, providing valuable insights for both potential franchisors and franchisees.00:00 Introduction and Welcome00:14 Meet Casey Cooley: Background and Role01:24 Franchising Process and Vetting03:31 Challenges and Mistakes in Franchising06:29 Franchisee Accountability and Success11:20 Technology and Location Strategy18:01 Expanding Beyond Core Markets25:31 Success Stories and Emerging Brands33:09 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys Podcast, the host interviews Ashley McNamara, VP of Marketing at Apex Order Pickup Solutions. They discuss the efficiency and security of Apex's automated locker systems designed for restaurant order pick-ups. Ashley explains how these lockers streamline the order retrieval process, improve data visibility, and enhance customer and staff experiences. Topics include the comparison with traditional shelves, the role of geo-fencing, and the impact of integrated digital ordering systems. They also touch upon the benefits for third-party delivery drivers and the flexibility of the locker system in various restaurant settings.00:00 Introduction and Guest Welcome00:10 Meet Ashley from Apex00:34 Apex Order Pickup Solutions Overview01:24 Challenges with Traditional Pickup Methods02:50 Automated Locker Solutions03:47 Sponsor Message04:12 Enhancing Customer Experience with Technology05:55 Food Quality and Safety08:36 Smart Solutions and Geofencing15:56 Handling Large Orders and Special Cases18:37 Third-Party Delivery Integration21:13 Implementation and Space Requirements25:53 Integration with Existing Systems30:24 Conclusion and Contact Information