The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu based on data, and leveraging technology stacks like Toast POS and Ovation for operational efficiency and customer feedback. Jarrod shares insights on their journey to franchising, overcoming early challenges, and future growth plans. This episode is a valuable listen for anyone interested in scaling a restaurant brand through technology and effective operations.00:00 Salad House01:10 Introduction and Guest Introduction01:48 The Early Days of Salad House02:33 What Makes Salad House Unique04:02 The Founder’s Story06:08 Challenges and Growth07:36 Franchising Journey09:35 Tech Stack Evolution19:06 Discussing the Tech Stack19:47 Customer Review Platform: Ovation22:18 Streamlining the Menu25:05 Franchising and Growth26:37 Personal Stories and Success30:49 Signature Dishes and Unique Selling Points32:48 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Ross, the founder of Rocket Box, a company that revolutionizes third-party delivery and kitchen synchronization. Ross shares his inspiring journey from running a family pizzeria to founding a technology company aimed at solving inefficiencies in restaurant operations. They delve into the innovative ways Rocket Box integrates with POS systems, manages delivery orders, and addresses critical issues in order timing and synchronization. Ross also discusses the company's global approach, including multi-language support and future plans for enhanced reporting and guest communication.00:00 Rocket Box00:14 Introduction and Welcome01:19 Ross's Background and Journey into Tech03:35 The Birth of Rocket Box07:11 Challenges in Restaurant Operations14:48 Rocket Box Solutions and Features22:09 Global Reach and Multi-Language Support29:49 Future Plans and How to Connect31:02 Conclusion and Farewell

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Craig Miller and Cliff Hudson, two key figures behind Sonic's transformation into a digital-first, nationwide brand. They discuss their new book, 'Bricks and Clicks,' which details their journey of automating business practices right before COVID-19 and their successful implementation of a digital strategy. The conversation explores how they integrated technology to enhance customer experiences and improve operational efficiency, including the introduction of mobile ordering and digital payment systems. Their strategies not only bolstered sales but also turned technological innovations into significant business advantages. The episode also delves into change management, the importance of the partnership between business and tech, and the challenges and successes faced along the way.00:00 Sonic00:14 Introduction and Welcome01:59 Meet Cliff Hudson: Sonic's Transformational Leader03:34 Craig Miller's Journey to Sonic04:22 The Evolution of Technology in Business07:21 Sonic's Unique Drive-In Experience11:00 The Impact of Credit Card Technology13:50 The Tech Oval Vision17:52 Building a Business Partnership25:37 Implementing the Tech Oval30:10 Craig's Arrival and Marketing Evolution31:50 Building the Tech Backbone34:59 Omnichannel Strategy and Franchisee Buy-In36:38 Implementing Digital Touchpoints42:53 Centralizing Marketing Efforts49:29 Final Guest Experience and Company Sale54:43 Reflections and Book Promotion

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success.00:00 Franchise System00:14 Introduction and Guest Introduction01:55 Erin's Background in Hospitality and Franchising02:58 Overview of Franchise Systems AI04:40 Marketing and Sales Process for Franchises05:53 Customizable Applicant Portal13:00 Onboarding and Training for Franchisees14:44 Site Selection and Vendor Integration20:10 Challenges in Project Management20:27 Integrating Vendors into the Platform21:12 Ensuring Franchisee Compliance22:29 Post-Opening Support for Franchisees23:59 Operational Management Tools24:37 Marketing and AI Integration26:36 Audit and Training Systems28:29 Sales and Labor Analysis29:58 The Unique Value of Franchise Systems32:07 Pepper Lunch as the Alpha Brand35:40 Engaging with Franchise Systems36:50 Final Thoughts and Surprises

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian converses with Eric Cacciatore, founder and host of the Restaurant Unstoppable podcast. They discuss the journey and valuable lessons learned over 12 years and 1,200+ episodes of Eric's podcast. Key highlights include the importance of having integrity, always learning, teaching others, effective communication, and collaboration in the restaurant industry. Eric emphasizes the evolution of podcasting, the significance of building relationships, and the impact of systems like EOS (Entrepreneurial Operating System) on restaurant operations. Together, they underline that the heart of a successful restaurant lies in the people behind it and their dedication to continuous growth and service to others.00:00 Introduction to the Podcast01:01 Meet Eric Cacciatore: The Podcast Pioneer02:19 Eric's Journey: From Restaurants to Podcasting04:24 The Evolution of Podcasting06:23 On-Site Interviews: The Heart of the Podcast08:48 Core Values and Lessons Learned17:41 The Importance of Integrity and Action20:12 Being a Student and a Teacher23:58 Teaching and Delegating for Success25:29 Implementing EOS in Business26:03 Understanding EOS and Its Benefits27:15 Real-World Applications of EOS32:01 The Importance of Continuous Learning35:50 Building a Collaborative Network43:42 Final Thoughts and How to Connect

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Brian Reece and Steve Crowley, co-founders of Service Physics, a consultancy focused on optimizing restaurant operations. The discussion delves into the concept of service physics, which helps improve productivity for staff and guest experiences in restaurants. Brian and Steve share their background, the principles of lean manufacturing and Kaizen, and how they align business goals with operational efficiency. They emphasize the importance of using data to drive changes, the value of customer and staff feedback, and methods to ensure long-term implementation success. The episode concludes with information on an upcoming workshop in Dallas aimed at making their methods accessible to a wider audience.00:00 Service Physics00:14 Introduction and Guest Welcome01:29 Meet Brian and Steve: Background and Journey04:08 Service Physics: Concept and Mission06:58 Lean Manufacturing and Kaizen in Restaurants12:41 Evaluating and Improving Restaurant Operations16:01 Aligning Business Aspirations with Operations19:41 Addressing Sacred Cows and Customer Feedback23:50 Myth-Busting Customer Value25:02 Empathy Through Technology25:52 Empowering Staff Voices26:56 Problem-Solving Acumen29:33 Guest Experience Challenges35:18 Engaging with Service Physics42:10 Transforming the Industry

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian and guest Ron Cardwell from Restaurant Technologies Incorporated discuss the importance of cooking oil in the restaurant industry. Ron, the Director of Commodity Strategy, explains how their oil management system can help restaurants deliver the best guest experience through effective oil handling practices. They also delve into the types of oils used by restaurants, the factors affecting oil performance, and the importance of proper oil management for safety and sustainability. Tune in to learn how to maximize oil usage, manage costs, and ensure the quality and consistency of your restaurant's food.00:00 RTI Inc00:14 Introduction and Guest Introduction01:45 Role and Responsibilities at Restaurant Technologies03:01 Sustainability Efforts and Environmental Impact06:01 Understanding Cooking Oils in Restaurants10:00 Oil Management and Performance14:30 Economic Considerations of Different Oils19:24 The Finite Supply of Beef Tallow20:18 Challenges with Peanut Oil Supply20:56 Consistency and Performance in Cooking Oils22:08 Educating Restaurants on Oil Management25:30 The Importance of Proper Oil Handling26:57 Safety Concerns in Oil Management28:23 Choosing the Right Oil Supplier32:39 How to Connect with Restaurant Technologies

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian is joined by bestselling author and speaker Matt Rolfe to discuss the critical role of culture in the restaurant industry. They dive deep into the challenges restaurants face when scaling and how effective leadership and clear communication can transform team dynamics. Matt shares his personal journey of overcoming learning disabilities and his passion for the hospitality industry, emphasizing the importance of co-creating goals with staff and maintaining a focus on employee experience. The conversation also includes practical steps on how to build trust within teams, the significance of consistent messaging from leadership, and how to measure and recognize success. Additionally, Matt offers insights into working through failures and the value of seeking help. For more details, listeners can connect with Matt on various platforms and explore his content-rich resources.00:00 Matt Rolfe00:14 Introduction and Guest Welcome02:08 Matt's Journey into Hospitality04:14 Unique Approach to Consulting06:18 Common Challenges in Organizations09:28 Creating Clarity and Accountability12:51 Employee Experience and Leadership15:08 Real-Life Examples and Lessons22:14 The Importance of Core Values22:32 Living Your Values23:13 Humility and Growth26:35 The Power of Asking for Help29:25 Empowering Your Team32:34 Engaging with Matt Rolfe39:04 Final Thoughts and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Adam, the founder of CaptiveWiFi. The discussion delves into the ways CaptiveWiFi is revolutionizing the use of WiFi in the hospitality industry by providing cloud-based, low-cost, high-value solutions that enhance guest engagement, loyalty, and revenue. Adam explains how their platform creates a seamless customer experience through beautifully designed splash pages, efficient data capture, and intelligent loyalty integration. The episode also covers security measures, feedback collection, and the importance of leveraging guest data to create personalized and valuable interactions. Adam emphasizes the importance of a cohesive customer journey and shares insights on how businesses can make the most of their WiFi to drive customer engagement and retention.00:00 CaptiveWifi01:10 Introduction to Today's Episode01:32 Meet Adam: Founder of CaptiveWiFi02:44 The Problem with Traditional WiFi Systems03:59 CaptiveWiFi's Innovative Solutions07:27 Importance of Capturing Guest Data10:55 Enhancing Guest Experience with WiFi14:28 Managing WiFi Infrastructure and Security15:59 Touchless Loyalty and Future Innovations23:26 Innovative Customer Tracking Solutions24:15 Maximizing Footfall Data25:04 Optimizing Store Layout and Staffing26:43 Advanced Kiosk Analytics29:51 Integrating WiFi and Reservation Data35:42 Enhancing Customer Feedback Systems39:19 Agile Solutions for Businesses40:50 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, host Jeremy interviews industry veteran Bill Lindsey, founder of COGS-Well, a company specializing in cost of goods sold software for restaurants. Bill shares insights from his long career in the restaurant industry, which began in 1974 as a restaurant manager and evolved into developing restaurant management software. The discussion covers the basics of back office systems, the importance of managing cost of goods and labor, and strategies for improving profitability, such as menu engineering, waste reduction, and leveraging AI for inventory management. Bill also highlights the unique features and methodologies of COGS-Well, designed to set up inventory systems quickly and efficiently while maintaining high data quality through auditing teams. Additionally, the episode emphasizes the importance of partnering with vendors, leveraging rebates, and making data-driven decisions. For more information and a demo of COGS-Well's solutions, listeners are encouraged to visit their website and dedicated landing page.00:00 Introduction and Welcome00:25 Meet Bill Lindsey: Industry Veteran01:44 Understanding Back Office Systems03:16 Labor and Food Costs: A Balancing Act07:09 Impact of Tariffs and Volatility on Food Costs13:18 Strategies for Managing Costs26:55 Boosting Sales with Desserts and Appetizers28:06 Leveraging Rebate Programs for Extra Income30:58 Reducing Waste with AI and Donations35:38 Introduction to Cogswell's Unique Approach37:00 Setting Up and Managing Inventory Efficiently44:01 Optimizing Menu and Labor Costs52:03 The Importance of Partnering and Data-Driven Decisions

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian sits down with Sandeep, the founder of TechRyde, to discuss how his innovative middleware solutions are transforming guest engagement and connectivity in the restaurant industry. Sandeep shares his journey from being a technology and POS installer to creating a comprehensive middleware that integrates various apps with POS systems to streamline kitchen operations, reduce labor costs, and ensure on-time deliveries. They delve into the benefits of kitchen automation, real-time data analysis, AI integration, and the impressive ROI achieved by clients using TechRyde's systems. The episode concludes with success stories and insights into the future of restaurant technology.00:00 Techryde00:14 Introduction and Guest Introduction01:33 Sandeep's Background and Journey03:22 Tech Ride: Concept and Evolution05:11 Kitchen Automation and Middleware Solutions08:06 Real-Time Data and Machine Learning in Restaurants14:37 Importance of Kitchen Automation Systems24:46 Future of AI in Restaurant Technology27:07 Contact Information and Closing Remarks

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with co-founders Lucy Logan and Sid Conklin from Every Bite. They discuss their innovative solutions for restaurant menus focused on personalization and food safety to better cater to a growing population with dietary restrictions and allergies. The smart menu technology offers a seamless, low-effort integration into existing restaurant systems, improving guest experiences and driving higher conversion rates. This episode dives deep into the impact of personalization in the dining industry, the technology behind Every Bite, and how simple it is for restaurants to implement these changes while enhancing guest satisfaction and loyalty.00:00 Everybite01:18 Introduction and Welcome01:47 Meet the Entrepreneurs: Lucy and Sid04:03 The Problem with Static Menus05:06 The Birth of Every Bite05:58 The Scale of Dietary Restrictions08:08 Personalization in the Digital Age09:41 Smart Menus: A Game Changer14:54 Mobile and In-Store Experience16:36 The Power of Customization19:35 Seamless Integration for Restaurants20:55 Introduction to PDF Import and Smart Menu21:44 AI and Machine Learning in Menu Personalization22:14 Simplifying Menu Updates for Restaurants23:41 Real-Time Menu Sync and Automation25:46 Enhancing Staff and Guest Experience27:53 Onboarding and Personalization Process29:48 Marketing and Customer Engagement35:39 Voice Search and Future Innovations38:14 Conclusion and Call to Action

In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.00:00 Introduction and Meet Matt Rolfe00:05 Matt's Background and Approach to Leadership00:21 Creating and Executing Strategies02:02 The Importance of Culture in Strategy03:07 Facing Uncertainty and Building Resilience05:05 Focusing on Guest Experience06:21 Tailoring Service to Different Guest Types07:06 Getting in Touch with Matt Rolfe07:33 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian is joined by Christian, the President of Love My Point. They discuss the innovative strategies Love My Point is employing to enhance franchise success through technology automation. Christian shares his background in the restaurant industry, the concept behind American-style pubs, and how they integrate customer feedback into menu innovation. They delve into the substantial investments made in technology, including a robust learning management system and customer loyalty programs, aimed at supporting franchisees and improving overall operations. The episode highlights the importance of scalable business models and continuous improvement in the restaurant industry.00:00 Love my Point00:56 Introduction and Welcome01:17 Meet Christian: President of The Point Pub and Grill01:47 Christian's Background in the Restaurant Industry02:46 Defining the American Style Pub05:44 Menu Innovation and Upscale Dining09:41 Utilizing Technology for Menu Feedback11:08 Franchisee Support and Training Systems15:20 Learning Management System Explained17:00 Managing Digital Training in Restaurants19:50 Guest Loyalty and Recidivism21:39 Investment in Technology and Systems24:13 Franchise Expansion and Opportunities28:54 Conclusion and Final Thoughts

In this episode, Jeremy interviews David Greschler, CEO and co-founder of Nomad Go, about their innovative inventory management technology. David explains how Nomad Go utilizes spatial vision and augmented reality to eliminate the tedious manual inventory counting process. The technology, leveraging the computational power of devices like iPads and iPhones, offers highly accurate and instantaneous inventory counts, mitigating the inefficiencies associated with traditional methods. By enabling more frequent and precise inventory checks, Nomad Go helps businesses reduce waste, avoid stockouts, and reallocate labor more effectively, ultimately improving bottom and top-line performance. The episode concludes with David providing insights on how to learn more about Nomad Go and their upcoming appearances at industry trade shows.00:00 Introducing Nomad Go00:17 How Nomad Go Works05:46 Benefits of Using Nomad Go07:37 Future of Inventory Management08:54 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer for CBS Northstar, interviews Ahsan from Mellow Mushroom. They discuss the unique aspects of Mellow Mushroom, a casual dining brand based in Atlanta that offers a distinct spin on pizza. Jeremy shares his love for the brand, and they delve into topics around restaurant industry success, choosing technology partners, and competing both digitally and in-restaurant as they approach 2025. Ahsan shares his atypical journey from management consulting to his current role, highlighting his focus on customer and employee experience, the importance of technology and data, and the brand's response to digital transformation accelerated by COVID-19. The episode also explores Mellow Mushroom’s efforts in franchise development, menu innovation, maintaining a balance between in-dining and off-premise services, and creating a cohesive brand experience.00:00 Mellow Mushroom00:14 Introduction to the Episode01:09 Guest Introduction and Background01:45 Journey to Mellow Mushroom03:54 Role and Responsibilities at Mellow Mushroom04:46 Brand Evolution and Refresh05:35 Core Values and Guest Experience14:42 Digital Transformation and Challenges21:01 The Goldilocks Zone of Pizza21:23 Enhancing Off-Premise Experience21:51 Profitability and Food Quality Challenges23:21 Innovative Menu Offerings23:59 Unique Flavor Profiles and LTOs30:06 Local Favorites and Customization32:32 Franchising Opportunities and Expansion35:40 Conclusion and Final Thoughts

In this episode, host Eric interviews Erin Levzow, a versatile consultant with extensive experience in digital marketing for various industries, including technology, retail, and hospitality. They discuss the evolution of marketing from traditional to digital, the importance of data analytics, and effective strategies for managing both online and offline retail environments. Erin also shares insights into overcoming common marketing challenges like tech consolidation and maintaining brand identity. Additionally, Erin introduces her podcast, 'Bite Size and Bossy,' aimed at empowering women in the restaurant industry, emphasizing the need for women to actively seek opportunities and share their stories.00:00 Introduction and Guest Welcome00:13 Erin Levzow's Background and Experience00:44 Modern Marketing Challenges and Strategies01:48 Digital Transformation in Restaurants02:13 Offline Retail Tactics and Data Utilization03:43 Navigating Market Uncertainty06:22 Engaging with Erin for Marketing Solutions07:43 Promoting the 'Bite Size and Bossy' Podcast10:24 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Alexandra from FeedCheck, a reputation management solution for restaurants and brick-and-mortar locations. They discuss the importance of managing online reputation from a single platform, the challenges businesses face without such solutions, and how FeedCheck helps streamline the process by aggregating reviews from multiple platforms like Google Maps, TripAdvisor, and Yelp. Alexandra shares insights on how the AI-driven platform categorizes reviews, generates customized responses, and highlights trends to improve customer engagement and business operations. They also cover the global reach of FeedCheck, the benefits of responding to both positive and negative reviews, and how the platform can drive top-line sales and customer loyalty.00:00 Feedcheck00:53 Introduction and Guest Welcome01:17 Alexandra's Background and Career Journey02:17 Introduction to FeedCheck02:40 How FeedCheck Works03:23 Challenges and Solutions in Review Management06:41 Importance of Responding to Reviews08:22 AI in Review Management22:36 Global Reach and Client Engagement23:22 Onboarding Process and AI Benefits29:28 Conclusion and Final Thoughts

In this episode, Hamed Mazrouei, founder of Vivant and Milagro, discusses his dual-focus approach to helping restaurants achieve consistent internet connectivity and exceptional customer retention. He explains the critical importance of preventing network outages to maintain seamless online operations and increase revenue. Hamed also shares his insights on why customer retention is vital for the restaurant industry and outlines practical strategies for encouraging repeat visits. Through his companies, Hamed aims to drive top-line revenue growth and ensure restaurant success by solving connectivity and retention challenges.00:00 Introduction to Hammed Ri00:14 The Importance of Internet Connectivity02:40 Cost and Benefits of Reliable Internet05:48 Customer Retention in the Restaurant Industry07:55 Strategies for Enhancing Customer Retention14:39 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian welcomes Anne Pritt, Chief Marketing Officer for Bobby’s Burgers by Bobby Flay. Jeremy and Anne discuss the collaboration with celebrity chef Bobby Flay, focusing on how Bobby's travels inspire seasonal and craveable menu items including burgers, fries, and shakes. Anne shares her extensive background in marketing with brands like Tim Horton's and Sbarro, and explains the philosophy behind Bobby’s innovations and limited-time offerings, including the use of high-quality ingredients like certified Angus beef. They also discuss the tech stack used to ensure consistent product quality and the strategic growth plan for expanding Bobby’s Burgers through traditional and non-traditional franchises. Listeners are encouraged to learn more about Bobby's Burgers and potential franchise opportunities.00:00 Bobby's Burgers00:54 Introduction and Warm Welcome01:22 Meet Anne Pritz: Chief Marketing Officer of Bobby's Burgers01:36 Anne's Professional Journey02:53 Who is Bobby Flay?03:48 The Unbeatable Burger Experience04:58 Personal Stories and Bobby Flay's Approachability07:24 Bobby's Burgers: The Fast Casual Concept10:07 Menu Innovation and Limited Time Offerings14:16 Marketing Strategies for New Products18:39 Latest Menu Innovations: Greek Town Burger and Blueberry Cheesecake Milkshake26:25 Franchising Opportunities and Expansion Plans33:03 Conclusion and Final Thoughts

In this episode, Jeremy interviews Laura Wilber of Dinova. Laura explains her role in connecting 560 global companies and the US Department of Defense with a network of 25,000 restaurants that cater to business travelers. She highlights the value of having a business dining strategy, especially when consumer confidence and traffic are trending down. Dinova helps restaurants attract business diners, who often spend more when using company-issued credit cards. Laura also discusses the program's inclusivity, extending benefits to quick serve restaurants and high-end dining alike. She shares how restaurant operators can join Dinova's network to increase their visibility and sales. The episode underscores the important role Dinova plays in driving restaurant success.00:00 Introduction and Guest Introduction00:08 Laura Wilbur's Background and Role00:53 Dinova's Services and Impact01:42 Sponsorship and Event Details02:04 Business Dining Strategy Insights03:30 Incentives for Business Travelers05:16 Restaurant Operator Involvement08:09 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Nicholas Fontenot, CTO and partner at Crust Pizza Co., a Houston-based fast casual pizza brand known for its unique approach to pizza making and franchise operations. Nicholas shares insights into what sets Crust Pizza apart, including their dedication to fresh ingredients and a proprietary tech stack designed to streamline franchise operations. He discusses the journey from his background in tech and franchises to enhancing Crust Pizza's back-end processes with innovative technology solutions. They delve into the challenges and strategies behind building their own POS system and the importance of achieving consistency and quality across all franchise locations. The conversation highlights the balance of growing a brand while maintaining a high standard of food quality and customer experience. Nicholas also teases future expansion plans and emphasizes the importance of selecting quality franchise partners.00:00 Crust Pizza01:06 Introduction and Welcome01:35 Meet Nicholas: Background and Journey02:46 Crust Pizza: Concept and Quality05:23 Challenges and Tech Solutions in Franchising08:26 Building and Automating the Kitchen16:21 Developing a Custom POS System25:34 Franchise Growth and Future Plans29:53 Conclusion and Farewell

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences.00:00 Palona.Ai01:03 Introduction and Guest Welcome01:40 Guest Background and Experience03:04 Defining AI and Its Impact07:04 AI in the Restaurant Industry08:47 Multimodal AI Solutions11:14 Human-Like AI Interactions17:04 Standardizing Guest Experience with AI20:05 AI-Powered Customer Interactions21:04 Personalized Dining Experiences22:34 Implementing AI in Restaurants25:11 Guest Identification and Data Management26:04 Ensuring AI Reliability and Security28:48 Handling Special Requests and Continuous Learning32:31 Conclusion and Final Thoughts

In this episode, Krish, the founder and CEO of Know, discusses the transformative mission of his company to make every frontline worker a 'superhero.' Krish explains how the Know app helps streamline day-to-day operations, reduce chaos, and improve worker satisfaction and retention in industries with high turnover, like restaurants. The app functions as a comprehensive digital assistant, offering training, task management, and direct communication from management. Krish also explores the importance of micro-learning and the app's multilingual capabilities, emphasizing the need to meet workers where they are, both geographically and technologically.00:00 Introduction to Krish and His Mission00:27 Streamlining Day-to-Day Operations01:28 Addressing Employee Turnover03:47 The Role of Technology in Training04:44 Customizing and Documenting Processes07:36 Micro Learning and On-Demand Information09:52 International Reach and Multi-Language Support11:07 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and David Alvarado delve into the world of financial technology and its impact on the restaurant industry. They discuss the critical importance of earned wage access, allowing employees to get paid daily, and the advantages it offers for both employers and employees. David Alvarado, who has extensive experience in the restaurant industry, shares insights from his journey, including his tenure at Blooming Brands and his current role at Instant Financial. Instant Financial provides a solution that enables daily pay for non-tipped employees and digital tip distribution, streamlining operations and reducing costs for restaurants. The episode also covers the broader implications of financial wellness tools, including financial literacy education, credit building, and health and wellness benefits, emphasizing how these tools can significantly improve employees' lives. This podcast is a must-listen for restaurant operators looking to gain a competitive edge by adopting technology that addresses modern employees' needs.00:00 Instant Financial01:17 Introduction and Welcome01:45 Meet David Alvarado02:14 David's Career Journey03:36 Introduction to Instant Financial04:57 Understanding Earned Wages07:24 Benefits of Instant Pay13:35 Addressing Concerns About Instant Pay23:33 Digital Tips Management31:09 Employee Financial Wellness37:33 Conclusion and Contact Information

In this episode, Paul Potvin, Chief Financial Officer of California Fish Grill, introduces himself and discusses the seafood chain’s mission, expansion plans, and innovative strategies. He elaborates on the company's focus on providing high-quality, sustainable seafood at affordable prices in a fast casual setting. Paul highlights how technology, such as digital menu boards and self-service kiosks, has transformed operations and enhanced customer experience, especially during the pandemic. He also shares insights on managing supply chain challenges and maintaining value for customers. The discussion ends with Paul's personal menu recommendations for new guests.00:00 Introduction to Paul Potvin and California Fish Grill00:20 Expansion Plans and Market Strategy00:47 Brand Mission and Vision01:19 Value and Innovation in Seafood03:09 Digital Transformation and Kiosk Implementation07:38 Impact of Digital Menu Boards11:30 Paul's Recommendations and Conclusion

In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and Angelo Esposito, Founder and CEO of WISK, delve into the innovative solutions WISK offers for inventory management in the restaurant industry. They discuss the challenges of traditional inventory methods, the development of WISK's technology combining AI and user-friendly features, and the significant impact these solutions can have on managing prime costs in bars and restaurants. The conversation also touches on AI's role in the restaurant technology arena, offering insights into how modern tools can streamline operations and improve accuracy. Listeners are encouraged to explore WISK's platform and the potential benefits it can bring to their inventory processes.00:00 Wisk01:21 Introduction and Guest Welcome01:30 Understanding Prime Costs in Restaurants01:58 Introducing WISK.ai: Streamlining Restaurant Operations02:50 Challenges in Restaurant Inventory Management04:05 The Origin Story of WISK.ai06:47 Digitizing Old School Processes08:31 The Evolution of WISK.ai12:08 Current Inventory Management Practices14:45 Common Mistakes in Inventory Management17:38 Receiving Product Correctly18:59 Understanding the Inventory Formula19:30 Simplifying Inventory and Purchasing20:36 Handling Item Variations22:24 The Importance of Demos27:27 AI in Inventory Management32:36 Whisk's Full Capabilities33:32 How to Get in Touch and Learn More

In this episode, Cristal Craven, Director of Strategic Partnerships at SynergySuite, introduces herself and explains the concept of 'back office' in the restaurant industry. She discusses how SynergySuite's all-in-one platform simplifies operations by integrating various essential functions like inventory management, scheduling, cash management, and kitchen safety. Cristal emphasizes the importance of partnerships and data consolidation for making informed business decisions. She also highlights SynergySuite's strategy of using tools like Tableau for customizable reports, which allow brands to make specific, data-driven decisions without overburdening the engineering team. The conversation covers the evolving landscape of restaurant technology and how adopting a comprehensive back office solution can save costs, reduce waste, and streamline operations, particularly in times of economic uncertainty.00:00 Introduction to Cristal Craven00:21 Defining Back Office Software01:03 SynergySuite's Comprehensive Approach02:03 Importance of Data and Partnerships04:27 Simplifying Technology for Operators06:52 Adapting to Industry Challenges09:25 How to Connect with SynergySuite10:34 Closing Thoughts and Reflections

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, the Chief Revenue Officer for CBS North Star, interviews Ha Ly, the head of marketing for Pokeworks. They discuss the rapid expansion of Pokeworks across the U.S. and delve into the unique aspects of the poke cuisine. Ha describes poke as a build-your-own bowl concept featuring raw fish cured in various sauces, emphasizing freshness and flavor. They talk about the national penetration of Pokeworks, its key marketing strategies for entering new markets, and enhancing guest experiences. Additionally, Ha shares insights on Pokeworks' new Hawaiian Hot Plates menu and the importance of their loyalty program in driving repeat customer visits. The conversation provides a comprehensive overview of the brand's growth, guest acquisition strategies, and the exciting new offerings designed to attract a wider audience.00:00 Pokeworks00:56 Introduction and Guest Introduction02:10 Discovering Poke Cuisine06:08 Poke Works Expansion and Market Penetration07:25 Marketing Strategies and Customer Engagement10:34 Loyalty Programs and Customer Retention21:28 New Product Offerings and Future Plans24:19 Conclusion and Final Thoughts

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In this episode of The Restaurant Technology Guides podcast, host Jeremy Julian speaks with the founders of Kids Menu, Herman and Chrissy, to discuss their innovative platform aimed at transforming the children’s dining experience. Kids Menu provides restaurants with customizable, entertaining, and on-demand kids menus that capture children's interest, allowing families to have a more pleasant dining experience. They delve into the ease of use of their platform, which is inspired by tools like Canva, and discuss the business impact of engaging kids menus on restaurant revenue. The founders also share their long-term vision, including gamification, loyalty programs, and enhanced community connectivity. This episode offers valuable insights for restaurant operators seeking to enhance family dining experiences.00:00 Kids Menu00:52 Introduction and Welcome01:17 Meet the Founders: Background and Experience02:12 Introducing KidsMenus.com04:02 The Problem with Traditional Kids Menus04:26 How KidsMenus.com Solves the Problem11:47 Ease of Use and Quick Setup18:15 Affordability and Market Research20:44 Impact on Business and Customer Stories28:44 Legal Risks and Brand Integrity33:19 Future Vision and Roadmap35:24 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Kat Claypool from Wisetail, a leader in learning management systems for the restaurant industry. Kat discusses her career journey and the pivotal role Wisetail plays in improving restaurant operations through its employee enablement platform. The conversation covers Wisetail’s comprehensive tools, including learning management systems, operational checklist tools, and newly integrated content management systems resulting from their acquisition of Player Link. Emphasizing the importance of micro-training and tailored solutions for frontline workers, they explore how Wisetail aids in consistency, retention, and data-driven decision-making. Jeremy and Kat also delve into the advantages of tech consolidation, accessibility on multiple device platforms, and the impact of AI in enhancing training content. This episode offers valuable insights into how Wisetail is transforming the restaurant industry's approach to employee training and operational efficiency.00:00 Wisetail01:15 Introduction and Welcome01:27 Meet Kat from Wisetail03:05 What is Wisetail?05:06 The Importance of Micro Training09:16 Hybrid Training and Real-Time Support26:09 Tech Consolidation and Operational Efficiency30:35 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Mina, the CEO of Tony Roma's. The discussion covers Mina's unique journey from an attorney conducting due diligence during the 2020 pandemic to becoming the permanent CEO in 2023. Mina shares her vision for revitalizing the beloved brand, focusing on menu innovation, expanding both domestically and internationally, and appealing to Gen Z and Millennials. The conversation highlights the brand's resilience, the importance of social media and influencer marketing, and the flexible support system provided to franchisees. Tune in to learn about Mina's strategy to reintroduce Tony Roma's to a new generation while preserving its cherished legacy.00:00 Tony Roma's01:01 Introduction and Welcome01:23 Meet the New CEO of Tony Roma's01:56 Journey to Becoming CEO03:10 Challenges and Achievements04:28 Revitalizing the Tony Roma's Brand07:55 Explaining the Tony Roma's Experience09:53 Innovations and Menu Updates13:45 Franchisee Relations and Flexibility17:13 Creating Memorable Experiences19:52 Social Media and Marketing Strategies23:05 Future Growth and Expansion Plans27:08 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes back a returning guest from Pollo Campero. They discuss sustainable growth, entering new markets, and engaging guests through modern platforms. The guest, Pollo Campero’s VP of Franchise Development, shares insights on brand expansion, customer experience, and leveraging technology. They delve into the brand's strategic efforts during the pandemic, including implementing a mobile app, optimizing kitchens, and expanding customer experience programs. The episode highlights Pollo Campero’s growing presence in the U.S., their marketing strategies to connect with younger generations, and the importance of supply chain logistics. The conversation also touches on the integration of automation and AI in their operations and the significance of maintaining strong supplier relationships.00:00 Audio Pollo Campero00:59 Introduction and Welcome01:30 Guest Background and Experience02:27 Brand Evolution and Growth06:39 Unique Dining Experience09:54 Market Expansion Strategy14:17 Supply Chain and Distribution17:20 Engaging Younger Demographics22:22 Customer Experience and Feedback24:46 Pandemic Impact and Recovery29:47 Technology and Innovation35:04 Long-term Vision and Partnerships37:30 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by hospitality tech veteran Seth Temko of Full On Strategy. Seth shares insights from his 25 years in the industry, discussing his various roles in pioneering restaurant tech initiatives and innovations. They delve into Seth's newest venture, Full On Strategy, a consultancy aimed at helping restaurant and tech companies implement effective go-to-market strategies. The episode explores the importance of awareness, education, and touchpoints in marketing, how to identify and address early signs of unmet forecasts, and strategic advice for scaling a business successfully. Seth and Jeremy also emphasize the role of emotional selling and the necessity of data-informed marketing. A valuable listen for anyone seeking to understand the dynamics of successful restaurant tech implementations and business growth. For more details visit fullonstrategy.com or connect with Seth on LinkedIn.00:00 Audio Full On Strategy00:58 Introduction and Guest Background01:37 Early Career in Hospitality Tech02:44 Innovations and Missed Opportunities04:09 Career Transitions and New Ventures05:50 Founding Full On Strategy06:57 Consulting Services and Approach11:09 Marketing Challenges in Restaurant Tech19:24 Understanding Buyer Psychology21:29 The Importance of Doing the Right Thing in Marketing22:55 Understanding Marketing Attribution and Data Points27:00 Challenges and Strategies in Marketing Alignment33:28 The Role of Marketing in Hyper Growth38:20 Engaging with Full On Strategy

Succeeding in the Restaurant Industry with NRN's Sam OchesIn this episode, Jeremy Julian hosts Sam Oches, Editor in Chief of The Nation's Restaurant News, to discuss significant trends and insights shaping the restaurant industry in 2025 and beyond. Sam highlights the success strategies of top restaurant brands like Texas Roadhouse, Chick-fil-A, Raising Cane's, and Jersey Mike's, emphasizing consistency, quality, and efficient operations. They also explore innovation while maintaining brand integrity, employee investment, and managing growth. Moreover, they delve into the impact of technology, especially in enhancing employee efficiency, and the importance of adaptive strategies for casual dining brands. The episode is rich with strategies for navigating the evolving restaurant landscape.00:00 Sam Oches00:41 Introduction and Guest Introduction01:08 Sam Oches: Background and Role02:15 Current Trends in the Restaurant Industry02:40 Successful Restaurant Brands and Their Strategies04:36 Balancing Consistency and Innovation10:48 Employee Investment and Retention15:14 Growth Strategies and Challenges19:30 Casual Dining: Challenges and Opportunities20:17 Introduction to Fogo de Chão's Success20:45 Gen Z's Favorite Full-Service Restaurant21:47 The Evolution of Casual Dining22:37 Twin Peaks: A Modern Sports Bar Experience23:26 Gustavo Group's Community-Centric Approach24:47 Balancing Tradition and Innovation27:39 Future of Restaurant Technology31:43 Employee Engagement and Retention Strategies34:39 Connecting with Industry Leaders

Restaurant Tech Innovations: AI, Dynamic Pricing, and Future Trends with Joe GaskowskiIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Joe Gaskowski, Senior Editor at Restaurant Business, to discuss the state of the restaurant industry, especially casual dining, and future technological trends. They talk about the impact of AI in areas such as drive-thrus, back-of-house operations, and marketing. The conversation also delves into the controversial dynamic pricing, voice AI, and the strategic use of third-party delivery services. Additionally, the challenges of integrating new tech with legacy systems and the importance of tech consolidation for seamless operations are highlighted.00:00 Audio Joe Guszkowski00:50 Introduction and Guest Introduction01:14 Joe Gaskowski's Background and Role02:29 Trends in Restaurant Technology for 202403:06 The Rise of AI in the Restaurant Industry04:49 Dynamic Pricing in Restaurants15:10 Voice AI and Its Applications21:50 Third-Party Delivery Services25:44 Technology in Casual Dining31:40 Future of Restaurant Technology33:47 Conclusion and Upcoming Events

Innovating Consistency: Donato's Pizza with CEO Kevin KingIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Kevin King, the CEO of Donatos Pizza, a legacy brand based in Columbus, Ohio. Kevin shares his journey in the restaurant industry, including his return to Donatos, and discusses the company's unique value proposition and operational consistency. The conversation delves into Donatos' emphasis on high-quality ingredients and their strict adherence to consistency, aided by their proprietary technology and operating systems. Kevin also talks about the brand's innovative use of AI in ordering, automation, and their strategic partnerships, including with Red Robin. The episode explores Donatos' future plans, including automation in kitchens and expanding their footprint while maintaining core mission values of quality, service, and hospitality.00:00 Audio Donatos Pizza00:11 Introduction to Today's Episode01:13 Meet Kevin, CEO of Donatos Pizza01:47 Kevin's Career Journey02:53 Returning to Donatos07:23 Donatos' Unique Value Proposition11:28 Mission and Values of Donatos14:21 Customer Experience and Market Strategy16:56 Technology and Innovation at Donatos30:07 Franchising and Expansion35:38 Conclusion and Final Thoughts

Navigating Tariffs and Technology: Insights from Canada's Restaurant Guy, Jay AshtonIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Jay Ashton, known as Canada's Restaurant Guy. They delve into the non-political impact of regulations, especially tariffs, on the restaurant industry in both Canada and the U.S. Jay shares his extensive experience in the restaurant supply chain, discusses the potential severe impact of upcoming tariffs similar to or worse than COVID-19, and stresses the need for strategic planning. They also explore innovative revenue streams, the role of AI in restaurant management, and the importance of community and cooperation among restauranteurs. If you're looking for ways to future-proof your restaurant against economic uncertainties, this episode is filled with practical advice and unique insights.00:00 Introduction to the Podcast00:12 Meet Jay Ashton: Canada's Restaurant Guy03:34 Impact of Tariffs on the Restaurant Industry07:54 Strategies for Restaurants to Navigate Tariff Challenges17:09 Exploring New Business Models and Revenue Streams25:16 The Role of AI and Technology in Modern Restaurants31:00 Conclusion and How to Stay Connected

Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and LoyaltyIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Matt Plapp, a seasoned marketing expert in the restaurant industry and CEO of America's Best Restaurants. Matt, also known as the Chief Energy Officer, shares insights on creating memorable guest experiences and leveraging digital loyalty programs to keep restaurant guests returning. He discusses his journey from working with his father's clients in the restaurant business to growing a marketing company that now serves thousands of restaurants nationwide. Matt explains the importance of customer acquisition and retention, emphasizing the value of capturing and utilizing customer data effectively. The conversation also touches on the challenges and opportunities in restaurant marketing, with real-world examples of success stories driven by strategic marketing and technology adoption. The episode highlights the significance of continuous self-improvement for restaurant owners and managers, encouraging them to invest in both personal development and smart marketing strategies to drive business growth.00:00 Introduction to the Podcast and Guest01:21 Matt Plapp's Background and Journey04:28 Marketing Strategies for Restaurants07:20 The Importance of Customer Data14:22 Challenges and Solutions in Restaurant Marketing22:32 Real-Life Examples and Success Stories28:05 A Pizza Restaurant's Remarkable Growth28:34 The Power of Business Coaching29:29 Avery's Success Story30:13 Engaging with Social Media30:35 Road Trip with Dad31:40 Matt Plapp's Marketing Philosophy32:53 Customer Acquisition Strategies40:57 The Birth of Driver43:02 The Importance of Continuous Improvement49:24 Connecting with Matt Plapp50:27 Final Thoughts and Farewell

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, CRO of Custom Business Solutions with over 25 years in restaurant tech, hosts Can, a serial entrepreneur and founder of Finch. Finch offers innovative digital media platforms tailored for restaurants, allowing them to advertise in-house specials and sell screen time to third-party advertisers. Can explains how Finch aims to help restaurant owners enhance guest experiences, drive behavior, and boost margins without incurring costs for hardware or installation. Highlights include real-time advertising capabilities, success stories and upcoming features to enhance customer loyalty and venue revenues. Finch currently operates in New York, San Francisco, Los Angeles, and Miami. For more information, restaurants can reach out directly via Instagram @FinchVenues or email [email protected]:00 Introduction to Today's Episode00:09 The Rise of Digital Media in Retail00:27 Introducing Can and His Digital Media Platform01:21 Meet Jeremy Julian01:50 Welcome to the Restaurant Technology Guys Podcast02:37 Can's Journey in the Startup Industry03:38 The Concept Behind Finch04:54 How Finch is Revolutionizing In-Venue Advertising06:15 Real-World Applications and Success Stories12:11 Ensuring Security and Customization14:36 Cost and Implementation of Finch29:43 Future Plans and Expansion31:38 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Alicia Kelso, Executive Editor for Nations Restaurant News. They discuss a wide array of topics, including Alicia's extensive background in restaurant journalism, the current and future trends in the restaurant industry, and the impacts of automation and technology on restaurant operations. They also touch on the importance of providing value and a holistic experience to consumers, the challenges and strategies of labor management, and the benefits of loyalty programs. The conversation delves into macroeconomic challenges, such as inflation and labor shortages, and practical advice on how restaurant operators can adapt to a rapidly evolving landscape.00:00 Audio of Alicia NRN01:06 Introduction and Guest Introduction01:41 Alicia Kelso's Background and Career02:46 The Draw of the Restaurant Industry05:33 Current Trends and Challenges in the Restaurant Industry11:54 The Importance of Value and Experience20:15 Role of Technology in the Restaurant Industry30:31 Future Outlook and Conclusion

Revolutionizing Restaurant Tech: Yaro's Journey with PickPadIn this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.00:00 Introduction and Guest Background01:18 Yaro's Journey in Restaurant Tech03:46 The Birth of PickPad06:07 How PickPad Enhances Customer Experience10:28 The Role of Data in PickPad's Success19:47 Future of Customer Experience with PickPad26:49 Engaging with PickPad30:28 Conclusion and Final ThoughtsIn this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.00:00 Introduction and Guest Background01:18 Yaro's Journey in Restaurant Tech03:46 The Birth of PickPad06:07 How PickPad Enhances Customer Experience10:28 The Role of Data in PickPad's Success19:47 Future of Customer Experience with PickPad26:49 Engaging with PickPad30:28 Conclusion and Final Thoughts

Empowering Family Businesses: Insights from 'The Family Business Manifesto'In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by business coach and author Mike to discuss his new book, 'The Family Business Manifesto.' The conversation delves into the unique challenges and dynamics of family-run businesses, sharing key lessons from the book that aim to help such enterprises thrive. Mike highlights the importance of establishing clear roles, responsibilities, and communication, while also maintaining family harmony. The episode is packed with valuable insights for anyone involved in or associated with family businesses.00:00 Family Business Manifesto00:51 Introduction and Welcome01:00 Guest Introduction: Meet Mike01:41 Mike's Background and New Book03:10 The Prevalence of Family Businesses04:40 Challenges and Dynamics in Family Businesses08:24 Key Principles for Family Business Success15:32 The Importance of Clear Roles and Responsibilities24:36 Establishing Core Values and Behaviors34:10 Effective Communication Strategies36:13 Conclusion and How to Learn More

In this episode of the Restaurant Technology Guys Podcast, host Jeremy Julian talks with Rishabh, a serial entrepreneur aiming to transform the beverage industry with his innovative startup, Sidework. The discussion delves into the current challenges faced by the beverage sector, especially in coffee shops and bars dealing with complex drink orders. Rishabh explains how Sidework's agnostic ingredient dispensing system simplifies and speeds up the preparation process, improves accuracy, and enhances both barista and customer experiences. The episode also explores the broader potential of this technology in various settings, including under-invested aspects of the restaurant industry and non-traditional locations. The conversation underscores the immense opportunity for beverage-focused technology to significantly boost margins and operational efficiency.00:00 Sidework00:56 Introduction and Episode Overview01:19 Guest Introduction: Rishabh Background02:48 Introducing Sidework: Revolutionizing Beverage Dispensing04:14 Challenges and Opportunities in Restaurant Technology11:27 The Evolution of Beverage Complexity17:24 How Sidework Enhances Efficiency22:39 Addressing Concerns About Automation27:35 Expanding Beverage Menus and Non-Traditional Environments36:20 Conclusion and Contact Information

In this episode, Jeremy Julian speaks with Andrew Scott, a former restaurant owner who transitioned into empowering restaurant owners through his company, Ownership Training. Andrew shares his journey from struggling with restaurant management to founding a company that helps other restaurateurs scale their businesses and regain their freedom. The discussion covers his three-step process to enhance restaurant profitability, effective hiring practices, and understanding business seasonality. Andrew emphasizes the importance of intentional and deliberate actions to transform restaurant operations, ensuring owners can achieve both financial success and a better work-life balance.00:00 Owner Shift Training00:44 Introduction and Guest Welcome01:27 Andrew's Journey in the Restaurant Industry02:14 Challenges of Restaurant Ownership03:33 Turning the Business Around08:05 Defining Restaurant Freedom11:17 Three-Step Plan for Restaurant Success18:41 Leveraging Technology and Systems22:09 The Importance of Consistency in Hiring23:25 Effective Interview Techniques25:31 Success Stories and Results27:01 Understanding Business Seasons29:51 Client Engagement and Ideal Clients35:28 Final Thoughts and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Brian Wayne, VP of Customer Success at QSR Automations. They discuss how QSR Automations' technology solutions, such as the ConnectSmart kitchen display system and front desk software, enhance kitchen efficiency and guest experience. Brian shares insights into his journey with QSR Automations, the evolution of their products, and the importance of data in improving restaurant operations. The conversation highlights the benefits of transitioning from kitchen printing to more sophisticated kitchen management systems, including improved food quality, reduced noise, and better guest communication. Brian also touches on the significance of real-time data, partnerships, and predictive analytics in the future of restaurant technology.00:00 QSR Automations00:39 Introduction and Guest Introduction01:03 Brian's Journey with QSR Automations02:55 What is QSR Automations?05:25 The Evolution of Kitchen Display Systems12:03 Real-Time Data and Guest Communication19:30 Front Desk Software and Integration26:11 The Future of Restaurant Technology29:48 Touchscreens vs. Bump Bars in Kitchens32:37 Conclusion and How to Engage with QSR

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer of Custom Business Solutions, is joined by Jeff Porter and Ryan Burhorn, co-founders of RAD, a next-generation analytics platform designed for restaurant operators. Their guest, James McGee, CFO and franchisee at Dave's Hot Chicken, shares insights into how RAD helps the rapidly growing brand make data-driven decisions that improve guest and employee experiences. The discussion covers RAD's innovative approach to providing actionable insights from existing data systems, the importance of understanding financial versus productivity metrics, and the critical role of customer sentiment. The episode highlights RAD's customized analytics solutions and how they help franchisees enhance their return on investment while maintaining consistent, high-quality service in a scalable manner.00:00 Introduction to Today's Episode01:00 Meet the Co-Founders of Rad02:00 Introducing James McGee from Dave's Hot Chicken02:20 The Genesis of Rad03:24 Rad's Approach to Data Analytics05:51 Holistic Data Analysis in Restaurants08:03 James McGee's Journey and Dave's Hot Chicken09:48 Actionable Data and Productivity Metrics13:42 Engaging Franchisees with Rad26:16 Future of Rad and Restaurant Analytics30:46 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Brandi Villareal, head of Uber Direct's online food delivery for the U.S. and Canada. They explore the advantages of Uber Direct's first-party delivery solution, which allows restaurant brands to maintain control over customer data and enhance customer loyalty, unlike third-party marketplaces. Brandi shares her extensive background in the food and beverage industry, including technology and operations, and provides insights on how Uber Direct can help restaurants of all sizes easily integrate delivery services through APIs, partnerships with point of sale systems, and other technology providers. The discussion also touches on the benefits of hybrid delivery models and the growing importance of digital sales for restaurant success. Featured case studies, such as the Salad House, demonstrate significant growth and enhanced customer experiences through Uber Direct.00:00 Audio Uber Direct01:06 Introduction and Guest Welcome01:27 Brandi Villareal's Background02:18 Overview of Uber Direct04:25 Benefits of Uber Direct for Restaurants10:40 Success Stories and Case Studies21:12 Hybrid Delivery Models27:24 Getting Started with Uber Direct29:46 Future of Uber Direct and Conclusion

In this episode of the Restaurant Technology Guys Podcast, Jeremy Julian talks with Danny Klein, freshly promoted to VP Editorial Director at WTWH Media's FRH properties. They delve deep into the state of the restaurant industry, discussing everything from the surge of bankruptcies and the challenges of rising costs, to evolving consumer preferences and the impact of technology. Danny shares insights on value perceptions, brand adaptations like those of Chili’s and Texas Roadhouse, and the future roles of QSR, casual dining, and even C-stores. The conversation also explores the intricate balance between maintaining quality service and embracing new tech to optimize operations and enhance customer experiences.00:00 Danny Klein00:43 Introduction and Guest Introduction00:58 Danny Klein's Role and Responsibilities01:58 Current Challenges in the Restaurant Industry03:50 Value Perception in Dining06:07 Opportunities in the Restaurant Sector19:08 Technology's Impact on the Restaurant Experience28:57 Convergence of Restaurants and C-Stores34:24 Conclusion and How to Follow Danny Klein