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In this episode of the Restaurant Technology Guys podcast, Jeremy is joined by Deric Rosenbaum, President and CTO of Groucho's Deli, an 83-year-old deli chain based in the Southeast U.S. Deric shares his journey from commercial construction to leading Groucho's Deli alongside his business partner Bruce Miller. The conversation delves into Groucho's unique hybrid model between QSR and Fast Casual, their unrelenting focus on quality ingredients, and their innovative use of technology to enhance customer and staff experiences. Deric also discusses Groucho's approach to sustainability, adapting business models during COVID-19, and leveraging tools like Ovation and Marquis for customer feedback and reputation management. The episode wraps up with Deric sharing his personal and family favorites from Groucho's menu, emphasizing the brand’s commitment to both tradition and modern technology.00:00 Introduction and Welcome00:09 Meet Deric Rosenbaum: President and CTO of Groucho's Deli00:44 The Legacy of Groucho's Deli01:27 Deric's Journey with Groucho's03:25 Groucho's Unique Dining Experience05:16 Signature Dishes and Menu Highlights08:23 Commitment to Quality and Sustainability11:02 Adapting Through Technology15:11 Customer Experience and Feedback29:21 Favorite Menu Items and Personal Stories33:20 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Cijoy, an experienced restaurant technology and operations veteran. Cijoy shares his journey from engineering to the Y2K era and his transition into the restaurant industry. He introduces his new product, GM Pilot, which aims to streamline restaurant operations by optimizing labor management, enhancing efficiency, and saving costs. The discussion highlights the significant challenges faced by GMs and how GM Pilot is designed to alleviate these burdens by automating and improving labor and inventory management without requiring extensive training or IT resources. Cijoy also outlines future plans for expanding the capabilities of GM Pilot and provides insights into effective implementation strategies.00:00 Audio GM Pilot00:57 Introduction and Welcome01:06 Guest Introduction: Meet Cijoy01:49 Cijoy's Career Journey04:39 The Birth of a New Idea06:39 Implementing the Concept11:35 Challenges and Solutions in Restaurant Tech15:10 The Role of General Managers17:30 Adapting to New Labor Models19:38 Custom Tailored Solutions for Labor Management20:16 Uncovering Hidden Opportunities in Labor Efficiency21:44 The Importance of Consistent Guest Experience22:59 Empowering GMs with Advanced Tools26:09 Future Plans: Expanding Beyond Labor Management29:24 Engagement and Implementation Process31:58 Target Audience and Market Strategy34:49 Conclusion and Contact Information

In this episode, the discussion centers around InKind's innovative, tech-driven approach to scaling and supporting restaurants. InKind's CEO shares insights on leveraging Silicon Valley strategies, deploying large-scale data analytics and AI, and the significance of personalized support for independent restaurants. The episode covers the dual role of InKind as a financial service provider and a consumer marketplace, detailing creative financing solutions and marketing experiments that enhance profitability and customer experience. Listeners also learn about the platform's benefits for business travelers, including earning credits for personal dining through data-driven recommendations. The episode emphasizes practical advice for restaurant owners, market insights from owning restaurants, InKind’s funding model, and future enhancements, aiming to create a sustainable and profitable ecosystem for restaurant growth.00:00 Introduction to the Podcast00:55 Meet Johann Munisinghe: From Tech to Restaurants01:55 The Birth of InKind: Solving Restaurant Finance03:12 The Restaurant Incubator Experiment06:41 Scaling InKind: Financing and Marketplace11:31 Challenges and Solutions for Restaurant Operators17:01 InKind's Unique Value Proposition19:56 Challenges in Restaurant Tech20:39 Uses of Capital in Restaurants21:07 Sponsor Messages22:07 Growth and Financing Strategies23:21 Consumer Experience with InKind25:15 Leveraging Data for Recommendations28:25 Engaging with InKind for Expansion35:40 Future Vision and Expansion Plans36:41 Conclusion and Farewell

In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris highlights the pivotal role of user-friendly technology in enhancing both on-premise and off-premise dining experiences. The discussion covers the seamless implementation of the Qu POS system across more than 270 locations, the importance of open APIs, and the challenges and solutions related to managing digital and in-store orders. Further, the episode explores how predictive analytics, data optimization, and customer data platforms are key to improving operational efficiency and guest satisfaction. Listeners will gain practical insights into adapting technology to meet evolving guest needs, maintaining balance between digital and on-site service, and the significance of industry-specific networking for staying ahead in technological innovations.00:00 Introduction to Today's Episode00:51 Meet Chris Demery: A Legend in Restaurant Technology01:27 Chris Demery's Career Journey02:43 Philosophy on Technology and Operations04:23 The Importance of Predictable Technology05:46 Challenges and Innovations at Blaze Pizza12:45 Adapting to Post-COVID Changes16:27 Sponsor Messages17:28 Understanding Blaze Pizza's Unique Model18:43 Innovative Changes in Restaurant Operations19:33 Speed of Service and Wait Time Metrics20:56 Challenges with Custom Orders24:16 Managing Digital and In-Person Orders27:32 Leveraging Data for Better Staffing29:11 Future Innovations and Guest Experience35:17 Staying Connected and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, co-host Jeremy interviews serial entrepreneur Keith Sampson, who shares his journey through the payments and fintech industry influenced by personal challenges such as his father's battle with Lou Gehrig's disease. Keith discusses his 'grow through it' mindset and passion for helping others achieve their potential, highlighting five key characteristics for growth: continuous learning, gratitude, resilience, humility, and confidence. The conversation delves into overcoming imposter syndrome, the importance of finding one’s ‘why,’ and the power of positive influences and consistency. With a special focus on embracing vulnerability and finding meaning beyond financial success, Keith reflects on impactful moments, including hosting a virtual sales conference during the COVID-19 pandemic. The episode concludes with insights on maintaining low expectations and Arthur Brooks' pillars of happiness: family, friends, faith, and meaningful work. Keith encourages listeners to contribute positively, find their medium of expression, and connect with him on LinkedIn, Instagram, and his website.00:00 Introduction and Guest Background00:39 Keith's Professional Journey02:19 Personal Growth and Resilience13:17 The Power of Influence and Legacy17:42 Weekly Video Journey and Future Goals18:14 The Origin of Consistent Content Creation19:05 Overcoming the Fear of Sharing22:02 The Journey to Public Speaking27:45 Virtual Events and Their Impact29:19 Encouragement to Share Your Unique Gifts34:13 Connecting with Keith Sampson

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Laura Wilbur from Dinova to discuss strategies for attracting higher-spending corporate guests to restaurants. They delve into the benefits for both corporate diners and restaurant operators, including increased guest frequency, higher average check sizes, and loyal business relationships. Laura shares her professional insights on how Dinova helps bridge the gap between Fortune 1000 companies and high-quality dining establishments through tailored corporate dining programs. Key topics include restaurant vetting, managing guest experiences, and the specifics of business dining trends in today's economic climate.00:00 Introduction to the Podcast00:12 Meet Laura Wilbur from Dinova00:19 The Importance of Corporate Guests01:16 Laura's Background and Expertise02:23 Understanding Expense Account Diners03:44 How Dinova Connects Restaurants and Corporations05:50 Navigating the Dinova App07:31 Benefits for Diners and Corporations11:13 Advantages for Restaurants15:12 Ensuring Quality Experiences19:58 Balancing Family and Business20:26 Dining Out with Family vs. Business21:24 The Importance of Customer Relationships23:11 Challenges in the Restaurant Industry26:54 Corporate Dining Best Practices33:01 Engaging with Dinova35:42 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian talks with Rev Ciancio, a hospitality marketing consultant and CMO at Salad House and Handcraft Burgers Brew. They discuss effective restaurant marketing strategies, focusing on the importance of local search optimization, email marketing, and guest feedback. Rev shares insights on why social media isn't a primary driver for customer acquisition and emphasizes the value of CRM growth through regular, targeted email newsletters. They also delve into the significance of guest sentiment and how to incentivize repeat visits for improved customer lifetime value. The episode offers practical tips and real-life examples for restaurant operators looking to enhance their marketing efforts.00:00 Introduction to the Podcast00:48 Meet Rev Ciancio: The Marketing Wizard02:45 Rev's Journey from Music to Hospitality08:24 The Importance of Local Search for Restaurants08:57 Common Mistakes in Restaurant Marketing17:52 The Golden Metric: CRM Growth18:15 The Power of Weekly Newsletters19:45 Email vs. Social Media: The Debate22:09 Overcoming Content Creation Challenges25:45 Essential Tech for Restaurant Marketing29:08 Guest Feedback: The Key to Success34:15 Engaging with Rev Ciancio

In this episode of the Restaurant Technology Podcast, host welcomes Santi Cuellar, Senior Manager of Product Marketing for Fusion Connect and co-host of the Tech Unmuted podcast. Santi shares insights into the evolving role of technology in the restaurant and retail sectors, particularly focusing on network infrastructure and its criticality. The discussion covers the shift in network needs driven by the pandemic, the importance of robust and secure Wi-Fi networks, and the significance of omni-channel customer experiences. Santi emphasizes the necessity for restaurants to innovate not just for customer satisfaction but also for staff efficiency. He also provides a deep dive into network elements like routers, switches, and Quality of Service (QoS), explaining their impacts on operations. The episode underscores the importance of partnering with experienced technology firms to ensure seamless, secure, and efficient operations in today's digital age.00:00 Introduction and Guest Introduction00:47 Fusion Connect and Restaurant Tech Synergies01:26 Importance of Network in Restaurant Operations03:50 Understanding Network Components09:25 Omni-Channel Customer Experience15:57 Staff Expectations and Technology23:05 The Importance of Separate WiFi Networks24:43 Guest WiFi Splash Page Benefits27:29 Security Concerns with WiFi Networks31:40 Best Practices for Network Security37:03 Engaging with Network Security Providers42:07 Connecting with Fusion Connect

Navigating the Evolving Landscape of Restaurant Technology with Joanna FantozziIn this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation, and specific companies within the industry. The conversation delves into the current state of restaurant technology, emphasizing the importance of mastering basic tech functionalities, such as digital ordering and payment solutions, before embracing advanced technologies like AI and robotics. Joanna also highlights the critical role of loyalty programs, data analytics, and personalized guest experiences in today's market. The episode concludes with insights into upcoming industry events and ways to stay informed about the latest trends in restaurant technology.00:00 Introduction and Guest Introduction00:33 Joanna's Background and Career Journey01:22 Passion for Restaurants and Hospitality02:57 State of Restaurant Technology04:13 Challenges and Basics of Restaurant Tech05:53 Importance of Seamless Customer Experience17:59 Loyalty Programs and Customer Data27:24 Future of Restaurant Technology32:40 Events and Staying Connected35:50 Conclusion and Final Thoughts

Revolutionizing Restaurant Finances with Starfish AI: Insights from Jordan SilvermanIn this episode of the Restaurant Technology Guys podcast, host Jeremy sits down with Jordan Silverman, co-founder and CEO of Starfish, a company dedicated to helping small businesses understand and manage their finances using AI. Jordan shares his journey, from early entrepreneurial endeavors to his passion for assisting small businesses in democratizing access to data and tools. The conversation delves into how Starfish leverages AI to analyze P&L data, identify cost-saving opportunities, and provide actionable insights to improve profitability. They discuss the challenges of the restaurant industry, the importance of understanding financial metrics, and the future potential of AI in streamlining back-of-house operations. Tune in to get inspired by Jordan's mission to enhance the financial health of small businesses in the hospitality sector.00:00 Introduction and Guest Welcome00:23 Jordan Silverman: Background and Passion01:32 Challenges of Entrepreneurship01:54 Helping Small Businesses with AI03:15 The Importance of Financial Understanding04:22 Sponsor Message04:59 Starfish: The Solution for Cost Management07:05 The Value of Actionable Data11:56 Real-World Impact of Starfish17:03 The True Cost of Small Business Ownership18:10 Leveraging AI for Business Efficiency19:07 AI in Action: Practical Applications21:47 Challenges and Solutions in the Restaurant Industry24:03 Normalizing Data Across Different Restaurant Models33:05 The Future of AI in Restaurant Management35:27 Conclusion and Final Thoughts

The Journey of Pops Italian Beef: From Family Tradition to Franchise ExpansionIn this episode of the Restaurant Technology Guys podcast, the host welcomes Kacie, a lifelong restaurant industry veteran and the daughter of the founder of Pops Italian Beef. Kacie shares her personal background, the history of Pops Italian Beef, and its transition from a family-owned business to a franchised brand with 16 locations. She discusses the unique challenges and successes of maintaining consistent quality and community connection while expanding. The episode also delves into the operational dynamics of Pops Italian Beef, the importance of family involvement, and the future growth plans for the restaurant. Kacie emphasizes the importance of community support, employee-family relationships, and preserving the integrity of their culinary traditions.00:00 Introduction and Welcome00:13 Meet Kacie: A Life in Restaurants01:05 The Story of Pops Italian Beef03:41 The Fast Casual Concept10:13 Challenges and Growth12:57 Community and Family Values16:47 Franchising and Expansion24:15 Personal Touch: Family Orders26:28 How to Get Involved with Pops28:38 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, the hosts welcome back Meredith Sandland, CEO of Empower Delivery. Meredith offers insights into the evolution of restaurant technology and the importance of efficient delivery systems. She discusses how her company, Empower Delivery, spun out from ClusterTruck, aims to streamline the delivery process for restaurants by offering an end-to-end order fulfillment system. The conversation delves into the challenges of third-party delivery services, the importance of first-party delivery to control guest experiences, and the concept of using gig workers as in-house delivery drivers. Meredith also shares her perspectives on the current state of delivery services and how restaurants can adapt to changing consumer behaviors and rising costs.00:00 Introduction and Guest Introduction00:26 Meeting Through the Book01:30 Empower Delivery and ClusterTruck04:52 First Party vs Third Party Delivery06:47 Challenges and Solutions in Delivery11:48 Current State of Delivery18:34 Reflecting on Purposeful Actions18:55 Three Types of Restaurants and Delivery Strategies22:11 Challenges and Solutions in Delivery25:05 The Role of Technology in Delivery Management29:32 Consulting and Onboarding for Restaurants33:57 Getting in Touch and Final Thoughts

Harnessing AI for Restaurant Reputation Management with Akira's Co-FounderIn this episode of the Restaurant Technology Guys podcast, the hosts sit down with Shereen, co-founder of Akira, to discuss the importance of online reputation management for restaurants. They delve into how Akira uses AI to streamline reputation efforts, manage online reviews, and deliver actionable insights to improve customer experience and branding. Shereen shares the origins of Akira and highlights the significance of consistency in customer feedback and online listings. The discussion also covers the challenges of managing reviews from third-party delivery platforms and the impact of reputation scores on revenue.00:00 Introduction and Guest Introduction00:28 Meeting Through the Podcast01:17 What is Akira?01:30 Importance of Online Reputation04:28 Origin Story of Akira06:17 Challenges in Reputation Management12:47 Consumer Behavior and Review Sites20:13 The Importance of Accurate Information20:27 Consistency in Business Listings21:55 Managing Third-Party Marketplaces22:32 Handling Reviews and Feedback25:40 Guest Recovery Strategies30:37 Consistency and Reputation Management34:36 The Impact of Ratings on Revenue38:00 Getting Started with Akira

In this episode of the Restaurant Technology Guys Podcast, the hosts welcome Chad and Lauren Coulter, co-founders of Biscuit Belly. They share their journey from being pharmacists to becoming successful restaurateurs, developing their biscuit-centered restaurant brand. The Coulters discuss their strategic branding efforts, the challenges and adaptations brought on by the COVID-19 pandemic, and their expansion plans. They also reflect on the importance of maintaining a unique dining experience, both on-premise and off-premise, while highlighting their focus on building a strong, community-centered brand. Listeners gain insights into the operational intricacies of franchising and the duo's vision for future growth.00:00 Introduction and Welcome00:27 Meet Chad and Lauren Coulter02:30 The Origin of Biscuit Belly17:02 Navigating the Pandemic22:15 Biscuit Belly's Menu and Experience24:42 Expansion and Franchising30:25 Conclusion and Contact Information

In this episode, the host welcomes Casey Cooley, President of Pivotal Growth Partners and Director of Franchising and Development for Jeremiah’s Italian Ice. Casey discusses his role in helping emerging restaurant franchises grow by focusing on recruiting the right franchisees and selecting the optimal locations. He emphasizes the importance of a phased vetting process to determine if a brand is franchisable and the need for a comprehensive support system. Casey also highlights how different franchising models, technology, and location strategies impact the success of franchise brands. Additionally, he shares success stories from Vicious Biscuit and Jeremiah’s Italian Ice, providing valuable insights for both potential franchisors and franchisees.00:00 Introduction and Welcome00:14 Meet Casey Cooley: Background and Role01:24 Franchising Process and Vetting03:31 Challenges and Mistakes in Franchising06:29 Franchisee Accountability and Success11:20 Technology and Location Strategy18:01 Expanding Beyond Core Markets25:31 Success Stories and Emerging Brands33:09 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys Podcast, the host interviews Ashley McNamara, VP of Marketing at Apex Order Pickup Solutions. They discuss the efficiency and security of Apex's automated locker systems designed for restaurant order pick-ups. Ashley explains how these lockers streamline the order retrieval process, improve data visibility, and enhance customer and staff experiences. Topics include the comparison with traditional shelves, the role of geo-fencing, and the impact of integrated digital ordering systems. They also touch upon the benefits for third-party delivery drivers and the flexibility of the locker system in various restaurant settings.00:00 Introduction and Guest Welcome00:10 Meet Ashley from Apex00:34 Apex Order Pickup Solutions Overview01:24 Challenges with Traditional Pickup Methods02:50 Automated Locker Solutions03:47 Sponsor Message04:12 Enhancing Customer Experience with Technology05:55 Food Quality and Safety08:36 Smart Solutions and Geofencing15:56 Handling Large Orders and Special Cases18:37 Third-Party Delivery Integration21:13 Implementation and Space Requirements25:53 Integration with Existing Systems30:24 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys Podcast, host Jeremy welcomes Anan, a long-time listener and an AI expert with significant experience in restaurant tech and operations. The discussion dives deep into the challenges and solutions associated with delivery in the restaurant industry, focusing on Loop AI—a platform designed to help restaurants understand and improve their delivery profitability. Anan shares his journey from AI research to working at Uber and starting his own restaurants, and eventually creating Loop AI to address the financial and operational struggles of delivery services. The conversation covers the intricacies of delivery, taxation, profitability, and marketing spend, emphasizing the importance of data and technology in making informed business decisions for delivery channels.00:00 Introduction and Welcome00:13 Guest Introduction: Anan's Journey01:34 The Rise of Delivery in Restaurants02:26 Challenges in Delivery Profitability03:16 Loop AI: Revolutionizing Restaurant Delivery06:02 Understanding Financial Complexities11:34 Marketing and Consumer Behavior17:02 Taxation and Reconciliation38:10 Engaging with Loop AI41:00 Conclusion and Call to Action

In this episode of the Restaurant Technology Guys Podcast, Jeremy interviews Travis, an expert in credit card security and tokenization, from VGS (Very Good Security). They discuss the importance of security in the restaurant industry, the role of tokenization in ensuring PCI compliance, and the benefits of owning customer payment data. Travis shares insights on how VGS helps restaurants and other merchants improve their security and customer experience by protecting sensitive data and enabling flexible payment processing. He also provides examples of successful implementations and the onboarding process for new clients. The episode highlights the growing need for advanced security solutions in the face of increasing data breaches and the importance of understanding customer data for targeted marketing.00:00 Introduction and Welcome00:20 Meet Travis: Background and Experience02:51 Understanding VGS and Tokenization04:07 Importance of Security in Payment Processing05:08 Challenges and Solutions in PCI Compliance08:11 Enhancing Customer Experience with Tokenization15:23 Portability and Flexibility of Tokenized Data23:22 Customer Success Stories26:57 Onboarding and Implementation with VGS29:58 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Ryan Black, the co-founder of Sambazon. Ryan shares his fascinating journey of discovering acai in Brazil 25 years ago and turning it into a popular superfood in the United States. He discusses the sustainable and environmental impact of Sambazon, the challenges in establishing a supply chain, and the evolution of acai from a niche product to a mainstream health food. Ryan also outlines the future plans for Sambazon, including their retail and franchise expansions. This episode offers insights into entrepreneurship, sustainability, and innovation in the food industry.00:00 Welcome to the Restaurant Technology Guys Podcast00:29 Discovering Acai: A Journey Begins01:39 The Nutritional and Environmental Impact of Acai03:10 Bringing Acai to the American Market09:06 Challenges and Innovations in Acai Distribution15:02 The Acai Bowl Experience Explained17:33 Expanding Acai's Reach: Retail and Beyond22:08 Sambazon's Sustainable Business Model28:36 Launching Acai Bowl Franchises35:30 Closing Thoughts and How to Get Involved

In this episode of the Restaurant Technology Guys Podcast, the host introduces Todd Myers, CEO of GoZone WiFi, a software company that helps brick-and-mortar businesses, including restaurants, monetize their WiFi services. Todd shares insights on the evolution of WiFi technology and discusses how GoZone WiFi enables companies to collect customer data, enhance guest experiences, and drive revenue through targeted marketing campaigns. Highlighting both the security aspects and the substantial benefits of managed WiFi, Todd provides valuable real-world examples and success stories. The conversation also touches on GoZone WiFi's flexible hardware integration and their freemium model, making advanced WiFi solutions accessible to a broad range of businesses.00:00 Introduction to the Podcast and Guest00:22 Meet Todd Myers: The Journey of a WiFi Pioneer02:36 The Evolution of WiFi in Restaurants and Beyond06:52 The Security Risks and Solutions for Restaurant WiFi12:24 Exploring the Benefits of Managed WiFi for Restaurants26:28 Success Stories and How to Get Started with GoZone

In this episode of the Restaurant Technology Guys Podcast, the hosts welcome Heather Cox Codes, a self-declared tech nerd and social media strategist. Heather shares her journey from working at her mom's boutique to becoming a key figure in the tech and restaurant industry, specializing in WordPress website design and SEO optimization. Heather discusses the complexities of branding, the importance of cohesive and user-friendly websites, and the necessity of consistent social media presence. She also touches on personal experiences, offering insights into overcoming challenges and leveraging digital tools for business growth.00:00 Welcome to the Restaurant Technology Guys Podcast00:07 Meet Heather: A Tech Nerd in the Restaurant Industry01:24 Heather's Journey: From Hospitality to Tech04:15 The Challenges of the Restaurant Industry06:29 Heather Cox Codes: Branding and Web Design for Restaurants10:24 The Importance of Cohesive Branding in Hospitality15:56 Optimizing Restaurant Websites for Every Generation18:41 Demystifying SEO for Restaurants21:03 Revolutionizing Kitchen Operations with Total Oil Management21:32 The Ever-Changing World of SEO and Its Importance21:58 Leveraging Social Media for Organic Traffic and Customer Engagement23:08 The Critical Role of Social Proof in Restaurant Selection24:48 Active Digital Presence: A Must for Restaurants26:09 Content Creation Strategies and the Power of Posting Daily30:09 Overcoming the Fear of Sharing Your Story on Social Media33:12 The Strategic and Creative Journey of Launching a Podcast36:25 Leaving a Legacy Through Digital Content38:05 Engaging with Heather Cox: Insights and Opportunities

In this episode of the Restaurant Technology Guys podcast, the conversation focuses on the critical role of customer data in driving brand success within the restaurant industry. Guest speaker Lewis, with a 25-year background in digital media, discusses the transition from traditional metrics like click-through rates to more effective measures linking advertising to in-store performance. He emphasizes the importance of first-party data over third-party data, especially in light of privacy concerns and the deprecation of cookies. Pairzon's approach combines AI algorithms to predict consumer behavior with a focus on real-time, actionable insights from a restaurant's own data. The dialogue covers the challenges restaurants face in capturing customer data and how solutions like loyalty programs and e-receipts can aid in better targeting and personalization. Lewis shares insights on the evolving landscape of digital advertising, the effectiveness of different platforms, and the imperative of understanding and utilizing first-party data for competitive advantage.00:00 Introduction to the Podcast and Guest Speaker00:24 The Importance of Customer Data in the Restaurant Industry00:48 Deep Dive into Digital Advertising and Marketing Evolution01:13 Challenges and Solutions in Modern Marketing Metrics02:24 The Power of AI in Predicting Consumer Behavior02:33 Leveraging First-Party Data for Marketing Success03:30 Understanding and Overcoming Data Challenges in Restaurants09:04 The Role of Loyalty Programs in Data-Driven Marketing23:11 The Future of Targeted Advertising and the Importance of First-Party Data27:27 How Pairzon Enhances Restaurant Marketing with Data34:53 Conclusion and How to Connect with Pairzon

In this episode, the host welcomes Will Pemble, an entrepreneur who previously founded one of the largest web hosting companies, web.com, and later sold it. Will delves into his journey from web hosting to management consulting and back to his roots in technology and web optimization with his latest venture, Page Leap. Will describes Page Leap as a tool designed to address the myriad challenges of SEO for restaurants, highlighting the importance of page speed, content optimization, and technical SEO factors for increasing conversions. The conversation emphasizes the potential of Page Leap to level the playing field for smaller restaurant chains against industry giants in search engine results. Furthermore, both Will and the host discuss the complexities of SEO, the dire consequences of slow-loading pages, and the critical elements necessary for a successful restaurant landing page. This episode offers valuable insights into how meticulous SEO execution can drive business growth and customer engagement in the restaurant industry.00:00 Welcome to the Restaurant Technology Guys Podcast00:12 Introducing Will Pemble: From Web.com to Page Leap02:19 The Genesis of Page Leap: Revolutionizing Web Speed03:06 SEO Strategies and the Importance of Page Speed05:27 Building Page Leap: A Journey from Idea to Execution09:11 The Impact of Page Speed on Conversion Rates14:10 Breaking Down the Anatomy of an Effective Landing Page16:06 Exploring SEO Essentials for Restaurants17:58 The Art of Dave's Hot Chicken Locations18:46 Optimizing for Mobile and Page Speed20:13 Accessibility and Security in Web Design23:47 The Birth of PageLeap: Revolutionizing SEO Execution25:46 Engaging with PageLeap: A Solution for Restaurateurs28:36 Leveling the SEO Playing Field for Small Businesses31:32 The Vision of PageLeap: Empowering Every Business

In this episode of the Restaurant Technology Guys Podcast, the hosts dive into a compelling discussion with Mike, a veteran in the field of restaurant technology with over 25 years of experience. Introduced by Tammy Billings, Mike shares his journey from restaurant operations to mastering the quantitative aspects of pricing, analytics, and data during a time when the concept was still novel. He delves into his early work with McDonald's and his ventures into data-driven businesses during the financial collapse, focusing on leveraging AWS cloud technologies. Mike introduces his latest venture, SignalFlare, and the advanced methodologies they use to analyze consumer behavior and pricing dynamics. They explore the impact of COVID-19 on demand patterns, the importance of understanding the emotional connection consumers have with restaurants, and the future of dynamic pricing. Mike explains how SignalFlare helps both large chains and smaller operations make informed pricing decisions, driven by extensive data sets and machine learning. He emphasizes the incremental ROI and the evolving intelligence of these systems over time. The discussion concludes with insights on decision intelligence for the restaurant industry, urging operators to adopt advanced pricing methodologies to stay competitive.00:00 Welcome to the Restaurant Technology Guys Podcast00:19 Introducing Mike and His Journey in Restaurant Tech00:32 The Evolution of Restaurant Data Analytics01:59 Launching a New Venture Amidst Financial Collapse03:59 Rethinking Data Analysis Post-COVID06:15 The Power of Modern Data Sets in Restaurant Pricing08:55 Making Data-Driven Decisions Accessible to All Restaurants10:43 The Importance of Context in Data Analysis12:18 Understanding Customer Behavior Beyond Price Elasticity26:15 Introducing SignalFlare: A Decision Intelligence Tool for Operators31:22 The Future of Pricing and Menu Management in Restaurants38:45 Why Embracing Data-Driven Decisions is Crucial for Restaurants

In this episode of the Restaurant Technology Guys podcast, the host interviews Patric, the vice president of operations for Bobby's Burgers by Bobby Flay. Patric shares insights into his extensive background in the restaurant industry, including his experiences before joining Bobby's Burgers, like working with Cold Stone Creamery and a significant sushi brand. The discussion delves deep into how Bobby's Burgers leverages technology to ensure recipe consistency, enhance kitchen efficiency, and improve customer service, particularly highlighting their use of clamshell grills for perfect burger cooking and kitchen technology for order accuracy. Patric also touches on the brand's growth strategy, franchise opportunities, and the critical role of selecting the right technology and partnerships to support their vision. The episode concludes with a discussion on the importance of enhancing the guest experience through technology, including off-premise dining solutions and future plans for Bobby's Burgers expansion and franchising opportunities.00:00 Welcome to the Restaurant Technology Guys Podcast00:14 Introducing Patric from Bobby's Burgers01:02 Patric's Journey in the Restaurant Industry02:26 The Concept Behind Bobby's Burgers04:56 Leveraging Kitchen Technology for Quality and Efficiency07:30 Exploring the Impact of Technology on Franchise Consistency18:08 The Evolution of Off-Premise Dining and Packaging Innovations25:04 Embracing AI for Enhanced Customer Experience30:57 Future Plans and Franchise Opportunities with Bobby's Burgers35:50 How to Learn More About Bobby's Burgers Franchising

In this episode of the Restaurant Technology Guys podcast, the host welcomes Lucas Judice, the founder of Freet, a technology company focusing on improving customer experience through a deep understanding of consumer behavior. Originally from Brazil and a former lawyer, Lucas transitioned into technology and entrepreneurship after moving to the U.S. to pursue a master's degree. Freatz stands out by offering a unique method of collecting and analyzing consumer feedback at no net cost to restaurants, using AI to delve into consumer perceptions and behaviors. Lucas explains how Freatz incentivizes customers to provide feedback, leading to actionable insights for restaurants. Success stories are shared, highlighting Freatz impact on enhancing the dining experience and increasing sales by attentive adjustments based on consumer feedback. Freatz approach not only aids in operational improvements but also helps in identifying hidden opportunities for revenue growth. For restaurant operators and owners interested in elevating their customer experience and understanding the 'wow' factor through AI-driven insights, Freatz offers a promising solution.00:00 Welcome and Introduction to the Guest00:41 Lucas's Journey from Brazil to Tech Entrepreneur02:01 The Birth and Mission of Freatz06:03 Deep Dive into Freatz: Concept and Impact09:19 Challenges and Solutions in Restaurant Feedback14:28 Consumer Experience with Freatz19:02 The Restaurant's Perspective: Utilizing Data for Growth23:15 Leveraging AI for Enhanced Consumer Insights31:50 Success Stories and the Freets Model Explained35:59 How to Connect with Freets and Closing Thoughts

This podcast episode from the 'Restaurant Technology Guys' features a conversation with Wesley, a restaurateur who operates exclusively out of a ghost kitchen space in partnership with Cloud Kitchens. Wesley shares insights on the unique challenges and advantages of running a delivery-only restaurant, the definition and operational intricacies of ghost kitchens, and the strategy behind focusing on Asian fusion cuisine. Discussions also delve into the technological aspects and customer experience enhancements facilitated by Cloud Kitchens, alongside Wesley's vision for scaling and refining his delivery-only business model. Key highlights include the iterative process of menu development, maintaining a crisp product upon delivery, and strategies for customer retention and satisfaction.00:00 Welcome and Introduction to the Podcast00:18 Meet Wesley: The Ghost Kitchen Innovator00:59 Exploring the Ghost Kitchen Concept02:52 The Culinary Journey: Asian Fusion in a Ghost Kitchen04:03 The Strategy Behind Delivery-Only Services11:02 Expanding Within the Cloud Kitchen Model17:34 Tech and Operations in a Cloud Kitchen22:30 Creating a Memorable Food Experience26:12 Customer Engagement and Feedback31:03 Discovering Cloud Kitchens and Wesley's Brands

This episode of the Restaurant Technology Guys podcast features Georgie Thomas, the general manager for Choco in the U.S., who discusses the transition from DoorDash to Choco and the innovations behind Choco's platform. Choco aims to streamline the restaurant supply chain process by facilitating easier ordering from restaurants to their food suppliers and reducing food waste by addressing inefficiencies in order placement and delivery. Thomas highlights Choco AI's role in converting manual orders into digital, enhancing supplier operations, and future aspirations for predictive ordering to further alleviate waste and inefficiencies. The podcast also touches on the importance of data in optimizing the restaurant supply chain and the foundational goals of Choco in tackling food waste and climate change. Listeners can learn about Choco's operational model, benefits for both suppliers and restaurants, and the company's focus on both sectors to drive the industry's future.00:00 Welcome to the Restaurant Technology Guys Podcast00:32 Introducing Georgie Thomas from Choco00:47 Georgie's Journey: From DoorDash to Choco02:01 The Evolution of Food Delivery and Technology03:40 Choco: Revolutionizing Restaurant Supply Ordering20:49 The Impact of AI and Future Innovations at Choco31:47 Exploring Choco's Origins and Mission33:12 Closing Thoughts and Contact Information

This episode of the Restaurant Technology Guys podcast features an insightful conversation with Tyler, an entrepreneur who made a significant impact on the restaurant technology space within a year. Tyler shares his journey from starting as an entrepreneur at 23, keeping his business within a close-knit community, to deciding on a path of mergers and acquisitions that led to the creation of VersiTech and its subsidiaries, Bold Integrated Payments and Tonic point of sale. The dialogue delves deep into the motivations behind expansion, focusing on making an impact rather than solely chasing financial success. Tyler and the host, Jeremy, discuss the importance of community and relationships, both personally and professionally, shaped by their life experiences. Tyler's story of resilience and growth is underscored by the shared principle of humility and the desire to affect positive change in the industry and people's lives. Additionally, the conversation touches upon the benefits of the Entrepreneurial Operating System (EOS) for business clarity and employee engagement, and concludes with personal reflections on gratitude, health, and the impact one can have on the world.00:00 Welcome to the Restaurant Technology Guys Podcast00:33 Introducing Tyler: From Unknown Entrepreneur to Industry Sensation01:10 The Evolution of VersiTech: Merging Payments and POS Solutions01:56 The Power of Impact: Tyler's Mission Beyond Profits04:32 Building Community: The Foundation of Tyler's Success04:41 Personal Stories of Resilience and Community21:07 Fostering Relationships and Creating a Welcoming Space25:18 A Story of Transformation and Success26:22 The Power of Sharing Personal Stories28:41 The Impact of a Podcast: Reaching and Uplifting Others32:11 Balancing Work, Family, and Personal Growth36:59 Core Values and Their Role in Business and Personal Life41:05 Embracing Challenges and Staying Humble46:20 Gratitude, Health, and Making a Difference48:35 Closing Thoughts and Future Plans

This episode of the Restaurant Technology Guys podcast features a deep dive into how restaurants can use data to drive business decisions, enhance customer experience, and ultimately boost sales. The hosts are joined by Pat Riley, Vice President of Sales and Marketing at Data Delivers, and Adam Gollum, CEO of Primanti Brothers, a 91-year-old restaurant brand. They discuss the importance of organizing and monetizing the vast amounts of data generated by restaurants to understand and influence customer behavior. The conversation touches on the utilization of third-party data, loyalty programs, and data analytics to identify customer trends, preferences, and the efficiency of marketing strategies. The guests share real-life examples, including operational changes and menu item adjustments, to illustrate how data informs decisions leading to improved customer retention and acquisition. The discussion emphasizes that despite the availability of data, its effective use is what differentiates successful restaurant operations.00:00 Welcome to the Data-Driven Restaurant World00:19 Introducing the Experts: Data Delivers and Primanti Brothers02:23 The Power of Data in Restaurant Marketing09:35 Navigating the Pandemic: Strategies and Insights16:07 Operationalizing Data for Menu Success20:20 Expanding Reach with Third-Party Data26:23 The Future of Restaurant Data Utilization32:31 Closing Thoughts and Contact Information

Promoting Sustainability in Restaurants Through Innovative TechnologiesThis episode of the Restaurant Technology Guys podcast features Diana from Restaurant Technologies Inc., where she serves as the general counsel and oversees the company's environmental, social, and governance initiatives, focusing on sustainability. She discusses the origins and mission of Restaurant Technologies Inc., distinguished from the podcast itself despite name similarities, and highlights their main products: the Total Oil Management system and the AutoMist system. These innovations aim to automate kitchen operations, improve safety, and significantly contribute to environmental sustainability by recycling used cooking oil into biodiesel and reducing waste. Diana emphasizes the substantial environmental impact of their services, including significant reductions in landfill waste, emissions, and resource consumption. The podcast touches on future goals for increased sustainability and how restaurants can engage with their technology to reduce operating costs while contributing to a healthier planet.00:00 Welcome and Introduction to the Guest00:29 Getting to Know Diana: From New Jersey to Restaurant Technologies01:46 Exploring Restaurant Technologies Inc.'s Innovative Solutions04:22 The Sustainability Journey: Transforming Used Cooking Oil10:51 Impressive Sustainability Achievements and Future Goals19:49 How Restaurants Can Join the Sustainability Movement22:18 Closing Thoughts and Gratitude

Innovations Unveiled at the National Restaurant Association Show 2024This episode of the Restaurant Technology Guys Podcast features Lisa Malikow, overseer of the National Restaurant Association Show, the largest food service event in the Western Hemisphere. Lisa discusses the event's scope, including its coverage of 900 product categories, the Kitchen Innovation awards, and exciting new products and technologies set to debut in 2024. Highlights include advancements in sustainability, remarkable kitchen equipment like the Chef Top with built-in AI, and innovations like the alpha cloud patty quality assistant. The show, scheduled for May 18-21 in Chicago, promises insights into back-of-house advancements, featuring educational sessions and a showroom of award-winning equipment. This episode emphasizes the importance of the show for anyone in the food service industry, from seeing cutting-edge tech to learning about sustainability practices and labor solutions.00:00 Welcome to the Restaurant Technology Guys Podcast00:12 Introducing Lisa Malikow and the National Restaurant Association Show02:37 Exploring the Kitchen Innovation Awards05:30 Deep Dive into Award-Winning Innovations07:03 Sustainability and Innovation in the Restaurant Industry29:45 The Future of Restaurant Technology and How to Get Involved33:41 Closing Remarks and Show Details

In this episode of the Restaurant Technology Guys podcast, host Jeremy welcomes Rick Elliott, a co-founder of Conductor, a startup in the restaurant tech space. Rick shares his journey from working on oil rigs to becoming a tech entrepreneur, emphasizing the role of hard work and innovation. He elaborates on his early days co-founding Brink, a pioneering cloud-based point of sale solution for restaurants, and discusses the acquisition of Brink by PAR. Rick explains his vision for Conductor, aiming to enhance the guest experience by improving kitchen orchestration and communication. He touches on the importance of setting accurate expectations for order readiness and plans to leverage technology, including APIs and AI, to predict and communicate order times more effectively. The conversation also covers how Conductor aims to revolutionize the way restaurants manage orders and engage with customers, ultimately making operations more efficient and enhancing the dining experience.00:00 Welcome to the Restaurant Technology Guys Podcast00:25 Meet Rick Elliott: A Journey from Oil Rigs to Restaurant Tech Innovator01:24 The Birth and Growth of Brink POS: Pioneering Cloud-Based Solutions08:52 From Brink to Conductor: The Next Chapter in Restaurant Tech09:02 Introducing Conductor: Revolutionizing the Restaurant Guest Experience21:06 The Future of Restaurant Tech: Integrations, AI, and Lean Manufacturing Principles30:09 Stay Connected with Conductor and Wrap-Up

This episode of the Restaurant Technology Guys podcast features Jon, a longtime friend of the host and CEO/co-founder of Tabski, a digital commerce platform for restaurants. Jon shares his journey from starting in B2B sales and entering the restaurant tech space, to launching and pivoting Tabski amidst challenges like COVID-19. Tabski aims to improve guest experience and operational efficiency through features like multi-vendor ordering and omni-channel integration, addressing the evolving needs of food halls and busy restaurants. Jon emphasizes the importance of consumer-first design in creating a connected commerce platform, highlighting the shift towards a digital-first approach in the restaurant industry.00:00 Welcome & Guest Introduction00:24 Jon's Journey: From Payment Side to Restaurant Tech Innovator01:04 The Birth and Evolution of Tapski09:13 Exploring the ISO Model and Its Impact on Restaurants15:05 Introducing Tapski: A New Era of Restaurant Technology25:36 The Future of Ordering: Flexibility and Consumer Control29:05 Conclusion & How to Connect with Tapski

Evolving Restaurant Operations through Advanced Technology SolutionsIn this episode of the Restaurant Technology Guys podcast, the host welcomes back Vishal, the CEO and founder of It's a Checkmate, to discuss advancements in restaurant technology. Vishal elaborates on how his company integrates digital ordering channels with POS systems to streamline operations for restaurants. He emphasizes the growing complexity and variety of digital ordering, from kiosks to social media, and how It's a Checkmate manages this integration seamlessly for both large brands and small establishments. He highlights successful collaborations with major brands like Wendy's and Five Guys, and discusses the importance of offering a consistent ordering experience across all digital platforms. The episode also explores menu management, capacity management, first-party ordering solutions, and the potential of voice ordering. Additionally, Vishal shares insights on the profitability and challenges of third-party platforms and the importance of being where the customers are, showcasing the dynamic and evolving landscape of restaurant technology solutions.00:00 Welcome to the Restaurant Technology Guys Podcast00:18 Introducing Repeat Guest Vishal from It's a Checkmate01:05 Exploring the Explosion of Digital Ordering Channels02:11 The Future of Digital Ordering and Its Impact on Operations04:31 Innovative Solutions for Complex Digital Ordering Challenges06:10 The Importance of Being Where Your Customers Are10:37 Integrating Digital Orders into Restaurant Operations12:36 Addressing Capacity Management and Customer Expectations16:57 The Evolution of Menu Management in a Digital World26:18 The Role of Voice Ordering in the Future of Restaurants33:30 How to Connect with It's a Checkmate for Solutions36:22 Closing Thoughts and Gratitude

One Big Island in Space: Revolutionizing the Coffee Industry with Farm Direct CoffeeThe podcast features Restaurant Technologies Group hosting Michelle and Robert Fish, co-founders of One Big Island in Space and Biggby Coffee. Michelle and Robert share their passion for supporting coffee farmers directly and promoting environmentally friendly farming methods. They speak about their missions to build long-term relationships with mid-sized farmers across the globe, ensuring fair treatment of workers, sustainable farming practices, and community investment. They discuss the intricacies of the coffee industry, the predatory practices it often harbors, and the efforts needed to navigate the enormously complex supply chain. They aim to shift their coffee supply to 100% farm-direct by 2028, aiming to support people in building a life they love, while also preserving the planet. They believe consumers could empower such change if educated about the impacts of their coffee choices.00:00 Introduction to the Restaurant Technology Guys Podcast00:31 Guest Introduction: Michelle and Robert Fish01:08 The Journey of Biggby Coffee01:25 The Threats to Coffee Production02:28 The Creation of One Big Island in Space02:49 The Direct Trade Model and its Impact04:20 The Importance of Ethical Farming Practices04:50 The Global Reach of Coffee Production05:24 The History and Atmosphere of Biggby Coffee Cafes08:28 The Inception of One Big Island in Space08:47 The Importance of Core Values in Business13:04 The Reality of Coffee Production25:10 The Future of One Big Island in Space29:42 Conclusion and How to Support the Mission

In this episode of the 'Restaurant Technology Guys' podcast, the host and guest David Greschler, Co-Founder and CEO of Nomad Go, discuss the transformative role of Nomad Go's technology in restaurant inventory management. Nomad Go uses computer vision, spatial intelligence, and augmented reality to audit and count inventory in real time with up to 99% accuracy, revolutionizing traditional inventory methods. The technology caters for complexities such as substitutions, batch recipes, and storage issues, ultimately aiming to improve accuracy, save time, reduce wastage and increase profit for restaurants.00:00 Introduction and Guest Introduction00:31 Guest Background and Company Overview02:22 The Problem with Traditional Inventory Management09:16 Introducing Nomad Go's Solution09:40 How Nomad Go Works13:20 Addressing Substitutions and Partial Cases17:47 The Future of Inventory Management19:24 The Importance of Accurate Inventory in Restaurants19:36 How We Improve Prep Lists with Scientific Precision20:38 Dealing with Pre-Produced Items in Inventory21:38 The Challenges of Receiving Products23:56 The Role of Technology in Inventory Management24:35 Making Inventory Fun with Augmented Reality25:26 The Future of Inventory with Nomad Go27:31 Resolving Inventory Variances31:09 The Future of Supply Chain and Distribution32:41 The Vision for Nomad Go34:50 Getting Connected with Nomad Go

In this podcast episode of Restaurant Technology Guys, the guest Tal Clark, CEO of Instant Financial, discusses the important aspects of fintech and wage access in the restaurant industry. With Tal's two-decade experience in the financial technology space, he describes the role of Instant Financial in facilitating digital payments, increasing accessibility, and making transactions cost-effective. The conversation includes an in-depth discussion about the necessity and benefits of earned wage access and direct access to tips for restaurant staff. Acknowledging the increasingly cashless society, they also discuss the challenges with traditional banking and the rise of alternative financial institutions. Tal also highlights the Instant's efforts to lower the barriers for pay access, including those who are underbanked.00:00 Introduction and Guest Introduction00:28 Guest's Background and Journey in FinTech01:31 Understanding FinTech and Its Impact02:37 Challenges in Restaurant Industry and Earned Wages03:10 Importance of Instant Access to Earned Wages09:06 The Shift to Digital Payments and Tips12:17 The Cost of Using Cash in Restaurants16:04 The Rise of Alternative Banking and Its Impact19:23 How Instant Works: Earned Wages and Tips27:17 Getting Started with Instant28:07 Conclusion and Final Thoughts

The podcast episode hosts Scot Turner, founder of Auden Hospitality, a global advisory business based in the UK that assists hoteliers in improving their food and beverage operations. Turner discusses the importance of restaurant technology in hotels and its potential to enhance both revenues and guest experiences. He suggests that hotels should make their restaurant operations separate from the rest and learn from independent restaurants. They should focus on digital experiences as much as physical ones and calls for greater personalization and automation in customer service. Turner also advocates for the implementation of QR ordering and the installation of digital menu boards to enhance customer engagement. Other topics discussed include user generated content and its role in increasing brand visibility, the impact of foodie and Instagram culture, the shift in F&B operations in hotels over the years, and the opportunity to modernize F&B in hotels to match guest expectations.00:02 Introduction and Guest Introduction01:56 The Evolution of F&B in Hotels03:12 The Shift in Hotel Dining Trends03:58 The Importance of Innovation in Hotel Dining07:05 The Impact of Social Media on Hotel Dining12:48 The Importance of Creating Memorable Dining Experiences16:08 The Role of Local Community in Hotel Dining17:30 The Pros and Cons of Partnering with Local Brands21:37 The Challenges and Rewards of Longstanding Relationships21:50 The Importance of Tech in the Guest Experience22:58 The Impact of Modern Food Delivery Services23:29 The Digital Experience in the Restaurant Industry24:22 The Power of QR Codes and Digital Ordering25:16 The Role of Tech in Enhancing Guest Experience29:08 The Future of Tech in the Hotel Industry31:09 The Importance of Personalization in Guest Experience38:32 The Role of Tech in Non-Traditional Food Service43:39 The Future of Tech in the Restaurant Industry

In this enlightening conversation, Matt Wampler, a former Jimmy John's franchisee and a crucial player at Clear Cogs, talks about the role of modern technology in the restaurant industry. He discusses the power of data-driven decisions and the challenges of integrating AI in restaurant operations. The conversation also reveals how Clear Cogs has been partnering with Point of Sale (POS) companies, including freshly announced partnership with Toast, enhancing the accessibility of AI for all restaurant operators. Emphasizes on the importance of having actionable data and how Clear Cogs utilizes AI in food cost management, labor management, and more. The discussion also sheds light on ClearCogs' commitment to help restaurants improve their operations and become more profitable.00:00 Introduction and Welcome00:09 Guest Introduction: Matt from Clear Cogs00:37 The Journey from Restaurant Operator to Tech Innovator01:10 Understanding ClearCogs: Solving Restaurant Problems with Tech01:46 The Power of Data in Restaurant Operations02:28 The Impact of Food Costs and Waste on Restaurant Operations08:40 The Role of AI in Restaurant Operations13:57 The Importance of Trust in Implementing Tech Solutions16:20 The Future of AI in Restaurant Operations20:02 The Role of ClearCogs in Labor Management22:53 The Importance of Data Management in Restaurant Operations28:36 ClearCogs' Partnership with Toast and Future Plans36:56 Conclusion and Final Thoughts

Revolutionizing Restaurant Loyalty Programs: A Conversation with Hang CEO Matt SmolinIn this episode of the 'Restaurant Technology Guys' podcast, the hosts discuss the changing dynamics of loyalty programs with Matt Smolin, the co-founder and CEO of Hang, a next-generation loyalty software. Smolin delves into the story of his journey from working in finance to co-founding a successful startup. He also emphasizes the importance of personalization in loyalty programs and the need for brands to understand their customers' lifetime value. Mullen shares success stories from Hang's partnership with Boba Guys, reflecting on how a more engaging and understandable loyalty experience can drastically increase customer retention and spend. The conversation concludes with ways for listeners to get in touch with Hang and learn more about their solutions.

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian engages in a conversation with Marc Mathies from Vericast. The discussion revolves around how Vericast, best known as a cooperative shared mail provider in the restaurant space, pivots to the digital landscape. Marc highlights Vericast's novel data enhancement project called 'Next Drive,' bridging customer data with proprietary data to create personalised advertising campaigns with refined accuracy. The podcast also discusses the value of retailers' online advertisements, the significance of data in marketing, and the dilemma of transforming marketers into data analysts. Introduction Guest Introduction Discussing Vericast Vericast's Evolution Restaurant interactions with Vericast Vericast's Transition towards Digital The Power of Data in Marketing Next Drive: Vericast's new marketing platform The role of AI & ML in analyzing data Benefit to the Consumer Digital Advertising in Retail How to reach Vericast

Restaurant Technology Guys Discuss Storytelling and Media with Shawn WalchefIn this episode of Restaurant Technology Guys, host Jeremy Julian talks to Shawn Walchef, the owner of Cali Barbecue in San Diego. Shawn shares his story of running a restaurant, struggling in the initial years, and learning to make it a success. He also discusses the impact of technology, especially social media platforms, in advertising and marketing his business. Shawn shares the importance of building a community and storytelling for restaurant businesses, even advising fellow restaurant owners to take advantage of digital platforms to share their unique stories. They then delve into the topic of personal development, work satisfaction, gratitude, and self-care. The conversation concludes with Shawn sharing his future plans and encouraging listeners to connect with him for collaboration or questions.00:00 Introduction and Welcome00:11 Guest Introduction: Shawn's Journey00:48 The Birth of Cali Barbecue01:12 Overcoming Challenges and Embracing Barbecue02:23 The Power of Storytelling and Digital Presence03:12 Embracing Online Reviews and Social Media04:03 Transforming a Barbecue Business into a Media Business07:04 The Importance of Telling Your Own Story10:21 The Power of Continuous Improvement and Curiosity17:18 Balancing Personal and Professional Life22:22 The Importance of Authenticity and Transparency24:13 The Power of Authenticity and Sharing Personal Stories25:15 The Journey of Sobriety and Adoption25:53 Turning Passion into a Full-fledged Business26:28 The Shift from Traditional Marketing to Storytelling27:55 Overcoming Fear and Embracing the Journey of Content Creation28:50 The Power of Persistence and Consistency in Content Creation30:23 The Impact of Storytelling and Influence32:16 The Importance of Self-improvement and Continuous Learning38:42 The Journey of Building a Successful YouTube Channel41:08 The Future of Storytelling and Digital Content Creation43:49 Conclusion: The Impact of Storytelling and Gratitude

In this episode of The Restaurant Technology Guys podcast, Jeremy Julian speaks with his guest, Justin Ulrich. Justin is the leader of the marketing team at Evocalize. They discuss Justin's diverse career path and his experience in the marketing world. Justin shares how his team at Evocalize aids local businesses with their marketing, from automating paid digital marketing to facilitating localized digital marketing strategies. They also discuss the importance of content creation and audience engagement, with an emphasis on LinkedIn as a powerful platform. Listen in to learn more about B2B and B2C brand marketing, as well as insightful advice for individuals aiming to strengthen their career and brand. Introduction Who Is Justin Ulrich? Marketing In The Restaurant World The Impact Of Networking And The Importance Of Nurturing Relationships The Power Of LinkedIn In Marketing Lessons Learned In Marketing Branding And Content Creation The Power Of Storytelling In Influencing Audiences Engaging Your Audience To Build Brand Loyalty

PopcornGTM VideoIn this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts a conversation with Paul Molinari and Michael Beck, co-founders of PopcornGTM, a company focused on delivering bold, intentional sales and marketing strategy to help restaurant technologies break through and win. They delve into the challenges of getting noticed in a crowded market, underscore the importance of resonating with target audiences, and share valuable insights on the utilization of sales and marketing strategies for success in the restaurant tech realm. Introduction Michael & Paul Introduction Background and Industry Experience Birth of Popcorn GTM State of the Restaurant Tech Market Brand Messaging and Sales strategy Conclusion

In this episode of The Restaurant Technology Guys podcast, Duane Waterman from Polar Leasing discusses the company's unique temporary cold storage solutions for the restaurant industry. Polar Leasing provides rentable, ground-resting walk-in cooler freezers across the country. These units come pre-equipped with the ability to adjust to both cooler and freezer temperatures and are delivered to clients between 1-3 business days after ordering. Duane highlights the units' seamless construction and efficient operation to keep upkeep costs lower. The podcast covers the utilitarian nature of these units, which serve a wide variety of businesses and special events, delivering efficient, temporary cold storage solutions.00:01 Introduction and Guest Introduction00:42 Understanding Temporary Cold Storage01:29 The Origin of Polar Leasing03:14 How Polar Leasing Works04:11 Use Cases for Temporary Cold Storage05:21 Technical Aspects of Temporary Cold Storage08:09 The Process of Getting a Temporary Cold Storage Unit10:14 Unique Applications of Temporary Cold Storage11:14 The Technology Behind Polar Leasing17:29 The Efficiency of Polar Leasing Units18:42 How to Contact Polar Leasing19:32 Conclusion

Restaurant Technology Guys Podcast: Episode featuring SwipebyIn this episode of the Restaurant Technology Guys podcast, Jeremy interviews Carl Turner, the CEO, and founder of Swipeby. They discuss the exciting strides Swipeby is making in the restaurant technology space, from implementing an AI-driven 360 online ordering platform to developing personalized, automated marketing campaigns for restaurant businesses. They delve into the benefits of AI technology for enhancing customer experiences, improving business operations, and offering real-time data analysis. Introduction About Carl Turner and Swipeby Challenges and Solution Data Analysis and Customer Experience Discussing Future of AI in Restaurants Engaging with Swipeby Closing Remarks

In this episode of Restaurant Technology Guys podcast, the host speaks with Nabeel Alamgir, CEO and co-founder of Lunchbox. They discuss Nabeel's background as an immigrant from Kuwait and Bangladesh, the birth of Lunchbox as a solution to challenges faced by restaurants in the age of technology, and the innovative features Lunchbox offers to enhance restaurant operations. They also touch on Nabeel's interesting viewpoint on the COVID-19 pandemic as an accelerant of restaurant industry shifts towards technology and the importance of mental and physical health for leaders in the hospitality industry.00:00 Introduction and Guest Background00:52 Understanding the Role of Lunchbox01:53 Nabeel's Journey into the Restaurant Industry04:27 The Growth and Evolution of Lunchbox04:54 The Vision and Mission of Lunchbox12:36 The Impact of the Pandemic on the Restaurant Industry17:22 Understanding the Different Types of End Users18:18 Improving the User Experience with Dynamic Features19:58 Improving User Experience and Managing Third-Party Delivery Orders20:52 The Importance of Adapting and Growing as a Company21:19 The Decision to Acquire a Company and Entering a New Space21:45 Understanding the Needs of Restaurant Operators23:33 The Role of POS Systems in Restaurant Operations27:03 The Future of Off-Premise Ordering: AI and Machine Learning30:55 The Importance of Health and Wellness for Leaders33:56 Connecting with Lunchbox and Future Plans

Surviving the Turnover Storm: Strategies for Building a Strong Restaurant WorkforceIn the Restaurant Technology Guys podcast, host Jeremy mentions that they are joined by Kamyar Fadavi, Founder and CEO of TalentTroll and Zipyap. Kamyar discusses how his passion for technology led him to create TalentTroll, aimed at restructuring the hiring process in the restaurant and hospitality industry. His product, Zipyap, provides a unique, automated system that streamlines the hiring process for busy managers. He also emphasizes the need to understand job candidates' expectations and enhance the application experience to attract best talents. They further delve into the importance of employers building a brand, offering adequate employee training, and managing workforce turnover in the restaurant sector.00:04 Introduction to the Podcast00:48 Guest Introduction: Kamyar Faron01:15 Kamyar's Background and Journey03:26 The Problem of High Turnover in the Restaurant Industry09:38 The Importance of Proper Onboarding and Training13:38 Building an Employer Brand19:02 Understanding the Value of Each Job Role22:30 The Art of Flavor Profiling23:04 The Importance of Team Accountability23:19 Introducing Zippy App: A Solution for Talent Acquisition23:59 The Challenges of Hiring in the Restaurant Industry25:25 The High Cost of Employee Turnover27:18 The Role of Branding in Talent Acquisition28:48 Recruitment as a Marketing Function29:14 The Importance of a Consistent Candidate Experience38:59 The Power of Zippy App in Streamlining the Hiring Process41:50 Engaging with Zippy App43:47 Closing Thoughts on Talent Acquisition

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