The Home Service Expert Podcast

Patrick Long is an expert on sales, scaling, recruiting operations and growth strategies. As the President of BizPAL, he helps residential plumbing, heating, cooling and electrical services in improving their sales, profitability, customer loyalty, and overall management. In this episode, we talked about recruiting, business growth, pricing...

Ellen Rohr is the President of Zoom Drain, LLC. She is an expert on organizing your business and franchising, specializing in accounting. Ellen is a successful franchisor, helping launch a plumbing franchise to 47 locations and $40 million in sales in under 2 years. In this episode, we talked about accounting, motivating employees, franchising...

Ali Mirza is a consultant and sales business strategy. He is the CEO of Rose Garden Consulting, which he started in 2011. He is also the host of a podcast called For the Close. He provides mentorship and guidance to companies in need of assistance in formulating and executing business strategies. In this episode, we talked about sales strategy, business scaling, following up with customers...

Ryan Cote is the director of digital service and partner at Ballantine, where he specializes in finding that special balance between print and digital marketing so that businesses can maintain a strong presence on both fronts. He has nearly two decades' worth of industry experience, and has worked with the New Jersey American Marketing Association, Clark Mccain, Conrad Direct. In this episode, we talked about SEO, Data, Digital Marketing...

Nellie Akalp is the CEO and founder of CorpNet. She specializes in engaging with small business owners, entrepreneurs, accountants, and other professionals and sharing advice and tips for business success. She has authored several books, and is a regular contributor for prominent publications in the industry. In this episode, we talked about tax auditing, bookkeeping, leadership...

Art Sobczak is regarded by many as the master of cold calling and inside sales telemarketing. A sales trainer for cold calling, inside sales, and account management since 1983, he is the founder of Business by Phone, Inc., banking on 35 years of industry experience. He is the author of Smart Calling, and was the recipient of the Lifetime Achievement Award from the American Association of Inside Sales Professionals in 2012. In this episode, we talked about cold calling, telemarketing, artificial intelligence...

Michael Kaplan is the former co-owner of Zerorez Carpet and Living Services Care in Minnesota, where he successfully grew the business to over 170 employees with over $15,000,000 a year in revenue. Today, he's an angel investor at RedHookinvestments.com, helping businesses build strong leaders and realize their potential. In this episode, we talked about Leadership, Hiring, Business Growth...

Al Levi is the author of The 7-Power Contractor, and has helped countless businesses get organized for nearly two decades. Prior to that, he worked as a contractor in the HVAC plumbing business for 25 years. He is a regular columnist for Plumbing & Mechanical Magazine, and has been rated one of the 25 most influential contractors in the United States. In this episode, we talked about operating manuals, communication, efficiency...

Farres Elsabbagh has been the President of the Canadian General Contractors Group since 2014, and is a part-time professor at Algonquin College of Applied Arts and Technology. He was also a member of the board of directors of the University of Ottawa Alumni Association's Finance Committee, as well as the chief relationship manager for Vancouver's General Contractors. In this episode, we talked about Marketing, Business Growth, Sales...

Allan Ferguson is a nationally recognized business consultant, and the founder of Service Professionals Australia, a service industry training company. He is also the founder and managing director of Omega Homes, Sydney's leading plumbing, electrical and air conditioning company, as well as the founding partner of Leading4Growth, an online leadership platform that provides ongoing leadership training in both business and life. In this episode, we talked about Pricing, Training, Business Growth...

Tonya Eberhart is a speaker, book author, and founder of BrandFace, a firm that provides assistance to real estate professionals and owners in building their brands and landing more clients. She also established the Reboot Campus online training platform for media sales professionals. Michael Carr has been a top-selling real-estate auctioneer since 1991, with 24 years of experience and involvement in over 68,000 home sells. A former BrandFace client, he co-authored "BrandFace for Real Estate Professionals" with Tonya. In this episode, we talked about branding, speaking, digital marketing...

Matt Jones is a digital marketing expert formerly from the plumbing industry. He is a founding partner and digital expert of Tradiematepro, and is also the owner and facilitator of the Site Shed podcast. Matt's passion lies in helping contractors develop the competencies they need to win at business. In this episode, we talked about digital marketing, contracting, business leadership...

Shaina Weisinger is the founder and CEO of Repurpose House (formerly Podcast Memes), a company specializing in teaching clients how to repurpose existing content, optimized for social media. She also hosts the Content Coalition podcast, where she has interviewed people from HubSpot, Godaddy, and other major brands and companies. In this episode, we talked about video marketing, social media marketing, content marketing...

Richard Behney is the founder of The Million Dollar Plumber. He was the President and CEO of AttaBoy Plumbing for 16 years, and now does consulting for plumbing businesses. An experienced figure in the plumbing industry, he regularly hosts the Potty Talk Live podcast. In this episode, we talked about plumbing, business management, digital marketing..

Randal deHart is the co-founder of Fast Easy Accounting, an accounting firm in Lynnwood, Washington that specializes in construction accounting. An expert in outsourced contractor bookkeeping services with 25 years of experience in the construction industry, Randal runs a podcast called the Contractor Success Map. In this episode, we talked about bookkeeping, accounting, success...

Danny Kerr is currently the Managing Partner of Breakthrough Academy, Inc., a company that specializes in helping business owners establish efficient management strategies and a strong development plan. With a diverse career spanning recruitment, crew leadership, and franchise management, he has learned many invaluable lessons throughout the course of his journey as a self-made entrepreneur, and is passionate about helping trade and home service businesses take their operations to a higher level. In this episode, we talked about recruitment, leadership, motivation…

Mike Davis is the CEO of Valpak, a direct marketing company specializing in print, mobile and online advertising solutions and coupons. He has had over 20 years of experience in leadership and growing companies across various industries, from music to ecommerce to marketing. In this episode, we talked about direct marketing, growth hacking, consumer behavior...

Paul Akers is the Owner and President of FastCap, and the author of the best-selling book 2-Second Lean. FastCap is an international product manufacturer with distribution in over 40 countries, and is recognized as a Lean leader among American manufacturers. In this episode, we talked about productivity, mindset, operations...

Nathan Hirsch is the founder and CEO of FreeeUp.com, a talent marketplace that connects thousands of freelancers with businesses all over the world. He started hiring virtual assistants for his Amazon ecommerce business, which has over 10,000 customers, and earning up to 7 million dollars a year. Today, Nathan manages over 500 prevetted virtual assistants and freelancers on the Freeeup.com marketplace, and is passionate about helping businesses scale through working with remote talents. In this episode, we talked about customer service, hiring, processes...

Keith Kalfas is the host of the Untrapped podcast and a social media influencer in the landscaping & window cleaning markets. He is also the owner of Kalfas Services, where he grew the business from zero to a six figure-income in just five years. In this episode, we talked about video marketing, pricing, mindset...

Kevin Wilson is the CEO and President at Buzz Franchise Brands, the multi-brand franchising company that's home to well-recognized home service brands, such as Mosquito Joe, Pool Scouts, and Home Clean Heroes. Buzz Franchise Brands was named as one of Inc. Magazine's Best Workplaces for 2017, while Mosquito Joe has received several awards, including the prestigious FBR50 Franchisee Satisfaction Award from Franchise Business Review. In this episode, we talked about marketing, hiring, franchising... Note: Since this interview was conducted, Buzz Franchise Brands sold the Mosquito Joe business. They continue to operate Pool Scouts and Home Clean Heroes, which are both franchising, and intend to continue launching new brands in the years ahead.

In this special episode of the Home Service Expert, Tommy talks about his goals for the new year, and reveals some of his best-kept trade secrets, and valuable actionable tips for transforming your business in 2019. In this episode, we talked about mindset, management, operations...

Aaron Hockel is the Vice-President of Digital Marketing at AltaVista Strategic Partners, a full service agency that works with home service contractors in creating and implementing their marketing plans. Aaron has had over ten years of extensive experience as a marketing consultant for contractors, and is a resource speaker about marketing topics at contracting events. In this episode, we talked about customer service, marketing, CRM...

Amanda Holmes is the CEO of Chet Holmes International, and CMO of Divine Bliss International. Chet Holmes International is a successful consultancy business that has helped over 200,000 businesses worldwide in the last 25 years. After the death of her father in 2012, Amanda left her professional singing career to take over her father's business, and has since grown the business by 1100%. In this episode, we talked about customer service, productivity, mindset...

Steve Gadsby is the owner of FurnaceUSA, a company seeking to simplify HVAC equipment installation process for homeowners across the US. He grew his previous company Canada Furnace into a multi-million dollar business in less than five years, and was recognized by HomeStars.com as one of the best home service businesses of 2016 and 2018. In this episode, we talked about relationship marketing, sales, leadership...

In this special episode of the Home Service Expert, Tommy is interviewed by Home Service Expert's Coach, Kenyon Curtis. about Tommy's new book, "The Home Service Millionaire." In this episode, we talked about marketing, systems, leadership...

Brian Kaskavalciyan is the Co-founder and lead marketing strategist for gFour Marketing group. He is also the author of the book, "How to Double Your Profits in Six Months or Less." Brian's passion involves helping people get more repeat customers through relationship marketing. In this episode, we talked about relationship marketing, hiring, customer service...

Liam Martin is the Co-founder of Time Doctor and Staff.com. He started the business seven years ago, and grew both companies into the multi-million success that they are today. Liam's mission is to help individuals and organizations be more productive and help people avoid distractions and finish tasks that matter to them. In this episode, we talked about technology, marketing, management...

Joshua Latimer is the CEO of SendJim.com and Founder of Radius Bomb and AutomateGrowSell.com. He is also the founder and host of The Quick Talk Podcast, where he helps entrepreneurs achieve freedom in their business through his valuable business tips and insights. In this episode, we talked about franchising, leadership, management...

Brian Scudamore is the Founder and CEO of O2E Brands. O2E Brands is the banner company of the biggest hauling company in the world, 1-800-GOT-JUNK, as well as WOW 1 DAY PAINTING, You Move Me and Shack Shine. In this episode, we talked about franchising, leadership, management...

Jaime DiDomenico is the President of Cool Today, and Chair Of The Board Of Directors of NexStar, a training company designed for home service businesses. In 2004, Jaime acquired 41-year old cooling company, N&M, and rebranded it into Cool Today. Since then, Cool Today has expanded into plumbing and electrical services, and has grown its business with two new additional brands: Energy Today and Plumbing Today. In this episode, we talked about service agreements, customer service, pricing...

Ara Mahdessian is the co-founder and CEO of ServiceTitan, the leading field software for home service companies. What started as a summer project to help out his family business grew into an $800m company, and has since served thousands of successful home service businesses to date. In this episode, we talked about customer service, marketing, sales...

Christian Devlin was the founder and owner of Devlin Plumbing Services based in South Carolina. He successfully grew his plumbing business from $180K in 2015 to over $1.5M in less than 3 years, and built its reputation as one of the best, most professional, and highest reviewed expert plumbing companies in Myrtle Beach. He is also the host of the podcast Ethical Contractors Alliance. In this episode, we talked about customer service, marketing, leadership...

Christian Devlin was the founder and owner of Devlin Plumbing Services based in South Carolina. He successfully grew his plumbing business from $180K in 2015 to over $1.5M in less than 3 years, and built its reputation as one of the best, most professional, and highest reviewed expert plumbing companies in Myrtle Beach. He is also the host of the podcast Ethical Contractors Alliance. In this episode, we talked about customer service, marketing, leadership...

Mike Michalowicz is a serial entrepreneur and the founder of the Profit First Professionals. He is also an accomplished author of many bestselling business books such as The Pumpkin Plan and Profit First, and has made several appearances as a guest expert on many TV shows, including CNBC's On the Money and MSNBC. His passion lies in helping entrepreneurs achieve profitability so that they can live the vision that they've had for themselves. In this episode, we talked about profitability, leadership, hiring...

Josh Elizetxe is an internet advertising veteran who started his impressive entrepreneurial journey at the age of 13. He has since built an 8-figure online business portfolio, and is currently a sought-after company advisor and angel investor in the advertising and technology industries. In this episode, we talked about influencer marketing, hiring, customer service...

Justin Krane is a certified financial planner and a money strategist for business owners. He founded Krane Financial Solutions, and frequently guests as a financial expert on popular TV shows such as CBS and Fox Business News. His mission is to help business owners better understand the financial side of their business. In this episode, we talked about cash flow, scaling, revenue generation...

Todd Bairstow is the founder and co-president at Keyword Connects, an online performance marketing company for home improvement businesses. Aside from being a Premier Google Partner, Keyword Connects is known for its performance-based model, wherein clients only pay per lead, making it very popular for companies in the home service industry. In this episode, we talked about hyperlocal marketing, branding, lead generation...

Peter Sena is the CEO and Chief Creative Officer at Digital Surgeons, a global innovation & design consultancy firm based in Connecticut. Peter's passion is to help brands and businesses better understand and serve their customers through the connection of design, technology, and marketing. In this episode, we talked about marketing, productivity, customer service...

Jody Underhill is an accomplished social media strategist and the director of Green Elephant Agency, an online marketing agency based in South Carolina. Jody has worked with various marketing experts like Russell Brunson and Frank Kern. He has also helped over 150 businesses in the development of their marketing strategy, ranging from solopreneurs to Fortune 100 companies. In this episode, we talked about marketing, hiring, customer service...

Damion Lupo is the CEO & Founder of Total Control Financial, an Austin-based company that provides retirement solutions and support. He is a sought-after financial consultant from high profile clients, and serves as a financial mentor and host to the Transformation Nation podcast. Damion's mission is to help 1 million people achieve financial freedom, by empowering them to take control of their financial future. In this episode, we talked about profitability, operations, hiring...

Troy Timmer is a registered corporate coach and business consultant at Certified Contractors Network. Troy is passionate about helping entrepreneurs become high performers by providing them with the right tools, skills, and proven processes to run their businesses. In this episode, we talked about customer service, leadership, marketing...

Brian Courtney is the CEO of LifeWhere, a product that focuses on bringing predictive analytics for home utilities. Through LifeWhere's predictive analysis technology, Brian aims to empower consumers to understand their home equipment better, so that they can make better educated decisions. In this episode, we talked about customer service, sales, profitability...

Josh is the founder and CEO of Direct Movement Group, a multimillion-dollar custom home building and remodeling business based in Florida. He is the first contractor to reach millionaire status on online platform Thumbtack, which matches customers with local professionals for projects. In this episode, we talked about leadership, sales, networking...

Ben is a renowned Internet marketer and one of the top email marketing specialists in the world today. He has over 15 years of experience doing direct response copywriting for his clients, helping them earn multimillion dollar sales in hypercompetitive markets. In this episode, we talked about email marketing, sales, lead generation...

Thor is the founder of Peak Performance Group and the host of Peak Performance podcast. He is a successful entrepreneur who has founded, bought, and sold several multi-million dollar business throughout his entrepreneurial journey. As a profitability coach, his passion lies in helping business owners grow their bottom line through better execution. In this episode, we talked about accountability, client relationship management, hiring...

Zach is a masterful networker, and the author of the book, "Don't Sleep on Planes". Zach's passion includes helping people get over their fear of networking so they can connect with other people and engage with their own local communities. In this episode, we talked about networking, productivity, customer service...

Parker is the CEO of Answer 1, a virtual receptionist and business answering service that caters to businesses from various industries. Among many of Answer 1's achievements include maintaining a 0.01% complaint rate of number of calls answered, and making it to the Inc 5000 List of 2012. In this episode, we talked about customer service, marketing, hiring...

Simone is the owner of Demo Diva Demolition, a trail-blazing business in a male-dominated industry. She made her mission of helping her neighbors a full-fledged business success after she lost her home and her job in the aftermath of Hurricane Katrina. In this episode, we talked about management, marketing, business leadership...

Jason is the Founder, President, and CEO of Phillips' Painting, Roofing and Gutters, a multi-million dollar business. He was featured in CNBC's Blue Collar Millionaires in 2017, which cast light on how he built his business 19 years ago with with a bucket of paint, $2 to his name, and unparalleled determination. In this episode, we talked about customer service, hiring, management...