The Casino Business Podcast

More and more casino players are falling in love with Celebrity Cruise Line. Let's take a look at Celebrity's Blue Chip Club. This casino rewards program allows players to receive additional benefits for their loyalty on top of the comp offers they already are receiving through URComped. Craig Shacklett, URComped CEO, interviews Patrick Jacjquot, head of Celebrity Blue Chip Club, to learn more! Topics discussed include: -How Patrick got started with Celebrity and the casino gaming industry - Earning points on Celebrity Cruise Line - Tier points - Redeemable points - Loyalty period - Tier benefits - Can Always Included be added to a casino booking - Move up - How do players check their points - Loyalty program enhancements Learn more: https://urcomped.com/blog/details/2218499/inside-the-celebrity-blue-chip-club-patrick-jacjquot-interview/

Partnerships can be an exponential stepping stone in the casino industry. Utilizing other company's resources or information can vastly improve your own business developments and ideas… So what makes a successful partnership? How do you maintain a symbiotic relationship that benefits one another? Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, discuss their experience and thoughts on partnerships, how to collaborate successfully, where Trio and Volante Software have crossover, and more! Topics Discussed Include: Volante Software and TRIO360 updates Partnership experience Types of partnerships How to create a successful partnership Expanding your sales footprint Volante Software and TRIO360's partnership Leveraging 100% of data Operational Efficiency Learn more: https://trio360.vip/catch-up-on-the-software-start-ups-episode-7-volante-software-and-trio360video/

The follow-up effects of new deployments can be pivotal for growing companies. The more conversations, demos, and experiences one has with selling, the more doors will be open. And with that, more closes can be made. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, reflect on NIGA 2021 Tradeshow and Convention, the success of their demos, new ideas to tackle challenges and compare their experiences as growing, software companies within the casino industry. Topics Discussed Include: Volante Software New Developments and Deployments Reflection of NIGA 2021 Tradeshow and Convention G2E 2021 Painting a Vision vs. Demoing Mentorship for Sales Future partnerships Having company reputation on the line Trio360 sales progression Learn more: https://trio360.vip/catch-up-on-the-software-start-ups-episode-6-volante-software-and-trio360video/

Starting out as a casino host can be explosive to someone's casino career. Learning the ins and outs of player development can lead to so many other areas like management, director, and so on. Kaycea Grignon, Grand Sierra Resort's Executive Director of Marketing, takes us through her casino journey and brings heaps of insight pertaining to Casino Marketing. She verbalizes to Craig Shacklett, CEO of TRIO360 and URComped, how to successfully transition to management, market across international borders, how to outdo your competitors in highly competitive markets and more! Topics Discussed Include: Kaycea's upbringing in her casino career Marketing across international borders Marketing to retail guests vs. casino guests Executive hosts skills needed to become a manager Cross-training and networking Transition to management Pros and Cons of entering management How sales is involved differently in national vs. local vs. international Succeeding in competitive markets Giving new players opportunity Learn more: https://trio360.vip/casino-marketing-from-player-development-kaycea-grignon-interview-video/

Odyssey of the Seas just launched from the U.S. for the first time this Summer 2021! Chris Wong, Assistant Casino Host onboard Royal Caribbean's newest ship, discusses his youtube journey of vlogging his experience working on a cruise ship with URComped and TRIO360 CEO, Craig Shacklett. Topics Discussed: How Chris Wong got started working for Royal Caribbean Cruise Contracts How Chris Wong Vlogs began Social Media influence on Cruising What's it like returning to the cruise ships Vlogging the Odyssey of the Seas Crew social life onboard The best part about being a casino host Odyssey of the Seas Casino Learn more: https://compedtravel.com/odyssey-of-the-seas-launch-from-u-s-chris-wong-vlogs-interview/

Tradeshows and Conventions are a great way to show off your product to a new audience. In order to prepare for them, demos have to be adjusted in order to match this fast-paced environment. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, discuss their preparation for NIGA2021-Indian Gaming Convention and Tradeshow, how they have created their Demo flow, new ideas to tackle challenges and compare their experiences as growing, software companies within the casino industry. Topics Discussed Include: Catching attention at Tradeshows What to show in a Demo Unstructured Demos Value of hands-on participation Feedback from Demos When to be innovative vs. conventional Selling product for budget allocation Using marquee users Learn more: https://trio360.vip/catch-up-on-the-software-start-ups-episode-5-volante-software-and-trio360-video/

Technology that has exploded in the retail space is now doing the same within casinos. Kim Scott, Senior Product Marketing Manager for Gaming and Hospitality, sits with Craig Shacklett, CEO of URComped and TRIO360, to share Theatro's journey, how it is impacting casinos daily, and more! Topics Discussed Include: -What does Theatro look like - How do voice commands work with Theatro - What issues does Theatro solve for casinos - How is Theatro used by casinos - Theatro onboarding - What is next for casinos with Theatro Learn More: https://trio360.vip/retail-technology-is-taking-over-casinos-theatro-interviewsvideo/

Technology that has exploded in the retail space is now doing the same within casinos. AVP of Solutions and Product Marketing, Amy Bakos, sits with Craig Shacklett, CEO of URComped and TRIO360, to share Theatro's journey, how it is impacting casinos daily, and more! Topics Discussed Include: - What is Theatro - What problem does Theatro solve - Amy's background prior to Theatro - Value of personalization and customer service - How did Theatro enter the casino industry - Revenue impact Learn more: https://trio360.vip/retail-technology-is-taking-over-casinos-theatro-interviewsvideo/

The process of onboarding a new software can take time, learning, and feedback. Ultimately this process can make a massive impact on the future success of the product. This period will be full of user feedback and questions as well as learning hurdles that can provide insight for future improvements. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, discuss their onboarding experiences and thoughts, business journeys, ideas to tackle challenges and compare their experiences as growing, software companies within the casino industry. Topics Discussed: Onboarding experience advice Creating Onboarding goals The difference in onboarding when you grow Value of feedback during onboarding Importance of Sales team knowledge and use of the product Follow-ups and updates with customers Giving consumers best practices prior to the solution Learn more: https://trio360.vip/catch-up-on-the-software-start-ups-episode-4-volante-software-and-trio360video/

The casino industry is full of innovators that think of ideas and build products to better improve various aspects. Taking an idea and growing it into a full-throttle business is an enormous task that doesn't happen overnight. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, discuss their journey, share thoughts and ideas to tackle challenges, and compare their experiences as growing, software companies within the casino industry. Topics Discussed Include: - Scaleability - How do you scale your company? - Deciding what issues to prioritize - Risks involved in scaling - B2B vs. B2C selling - Figuring out the Sales Model/Sales Cycle - Improving from failed interactions - What hurdles URComped faced as it grew - Determining where growth comes from - Service vs. operational dilemmas - Finding the right customer Learn more: https://trio360.vip/catch-up-on-the-software-start-ups-episode-3-volante-software-and-trio360-video/

Grand canals and gondolas. Top-notch pools and Italian-inspired architecture. World-class casino and all-suites resort. YES! We are talking about Venetian Las Vegas. This renowned casino has set itself apart since the very beginning. From the start, leaders planned to differentiate the Venetian from the status quo as being non-casino-centric, non-union, and more! In this interview, Dave Newton, Partner at Hospitality Resources and President at CDC Gaming Seminars, reflects on his time as VP of Human Resources during the opening of the Venetian Las Vegas and creating a casino business model from scratch. Craig Shacklett, URComped and TRIO360 CEO, also inquires about Hospitality Resources, the value of surveys in the hiring process, gaming webinars, and more! Topics discussed include: Venetian opening and differentiation How do casinos decide what roles to hire and when? Casino Business Model creation Sheldon Adelson Venetian's hiring process and culture Hospitality Resources Hiring Assessments and Surveys Value of College Degree changing Gaming seminars and webinars Slot performance analysis course What makes a good, engaging webinar Learn more: https://trio360.vip/history-of-the-venetians-success-hospitality-resources-interviewvideo/

Statistics are often overlooked when living everyday life, but in the casino, they could be used to turn a profit according to Professor Slots, Jon Friedl. Craig Shacklett, URComped and TRIO360 CEO, interviews Jon Friedl to learn about his theories, statistics and methods that can help players win on slot machines, thoughts on slot odds, weighted outcome, and more!

Famous casino movies like "21," "Oceans Eleven," "James Bond," and "Casino" have entertained the masses with stories of casino scams. However, the majority of real scams fly under the radar and are conducted by professional casino cheats who make a living using tricks to win. A former professional casino cheat, Richard Marcus, who got away with tricking casinos out of millions of dollars over 25 years, is now a table game protection consultant and trainer. Craig Shacklett, CEO of URComped and TRIO360, interviews Richard Marcus to hear his story, how he got away with it, what methods he uses now to train dealers and surveillance to catch "guys like him," and more! Topics Discussed Include: How Richard Marcus became a professional casino cheat What moves and tricks Richard Marcus used to cheat What really happens in the "casino backroom" Inside scams vs scams that don't involve casino employees High tech scams vs. Old school tricks Savannah Scam Most common form of cheating Defending the casino against casino cheats Cheats vs Advantage Players Table Game and Game Protection conference Learn more: https://trio360.vip/cheating-casinos-for-millions-casino-table-game-protection-richard-marcus-interview-video/

Software companies have a lot of similar experiences. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, share thoughts, stories, challenges, and ideas as similar growing software companies within the casino industry. Their roadblocks, challenges, success, and business journey bring insight to one another as well as the listener, even though their software appeals to different niche areas within casino gaming. Topics discussed include: - Developments from Customer Feedback - New module creation - Importance of industry experience - Finding the "Why" in new features - Recent TRIO feedback - Benefits of repurposing something you already use - New feature for TRIO360 - Advantages of non-gaming and gaming experience - Solving problems by looking at other industries - Marketing a new product/module - NIGA2021 Learn more: https://trio360.vip/catch-up-on-the-software-start-ups-episode-1-volante-software-and-trio360-video/

Its obvious nowadays that data is vital in the progression of any industry. For example, viewers of the movie, Moneyball, saw the impact that analytics had within the sport of baseball. New and improved algorithms and data sets have been making extreme breakthroughs within the casino space. Craig Shacklett, CEO of URComped and TRIO360, conducts a panel interview with Az Husain, CEO of Casino Science, and Ben Koff, Owner & Principal of the Hidden Upside, to discuss pivotal points in casino analytics, player tracking, recent advancements, and more! Topics Discussed: - Pivotal point for casino analytics - History of casino player tracking - How loyalty programs got started in casinos - Tracking table games vs slot machine play - Advantages of a Data-first approach - Harrah's impact on analytics - Key Metrics discovered - ADT breakthrough - Importance of casino hosts - What data algorithms lack - How transparent should comping systems be to players - Impact of Cloud-based infrastructure, Machine learning, and AI - Player worth: Non-gaming spend vs. gaming spend

Software startups face a lot of the same challenges, roadblocks, opportunities, and successes to celebrate. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, share ideas as similar growing software companies within the casino gaming space. Although they have different niche industry areas that they appeal to, these entrepreneurs' stories, thoughts, conversations, and business journeys bring value to one another as well as the listener. Topics discussed include: Defining your brand Making meaningful proposals Knowing what matters to your audience How to include multiple departments in solutions Hiring outside consultants with an invested interest in collaboration Importance of capital to sustain campaigns Legitimacy over Volume Competitive advantage and demonstrating that value effectively How operations are impacted by TRIO360 The significance of training- "habits are powerful" Volante Software newest addition https://trio360.vip/catch-up-on-the-software-start-ups-episode-1-volante-software-and-trio360-video/

Most CRM software is built to be serviceable to multiple industries with general sales' needs in mind. These broad and versatile systems are probably helpful in many industries, but when it comes to casino gaming, specifically player development, these general systems' help, can only go so far. Casino hosts provide niche and unique services that appeal and sell to VIPs such as long-term relationship building, exclusive access, and hospitality, special travel and accommodations, and so much more. TRIO360 represents a radical shift in Casino Marketing technology as the first unified multi-channel communication platform specifically designed for the unique needs of casino hosts, player development executives and casino marketers. Azam Husain, CEO of Casino Science, interviews Craig Shacklett, URComped and TRIO360 CEO, to learn about how this game-changing software was created, what makes it different from other CRMS, the positive impact it has on casino marketing, and more! Topics discussed: URComped and TRIO360 origin story What do VIP players want A.C.T.S model Using host and player feedback to build effective software TRIO360's product launch Results of the first TRIO360 trial Qualities of a great salesperson Player Development steps to switch to a sales-driven model Strangest request from a VIP player Learn more: https://trio360.vip/effective-software-creates-the-best-service-for-vip-players-player-development-trio360-interview-video/

Casinos have tons of different types of data stored that, more often than not, goes unused and takes up system space. But what if this data was used to solve problems and challenges and determine new areas to leverage? After discovering the major problems casino operators have, Casino Science found a way to capitalize on this unused information and turn it into a strategic asset for their casino partners. TRIO360 and URComped CEO, Craig Shacklett, interviews Azam Husain, CEO of Casino Science, to dive into how Casino Science's origin story, how they turn data into a strategic asset, and more! Topics Discussed Include: The origin of Casino Science Moving online players to the real casino Casino operators 3 largest problems Targeted consulting engagements Problems that data science solves Services and solutions offered by Casino Science Analyzing different markets Using data as a strategic asset How to get growth without new acquisition strategies Driving trips in a competitive market Player's divided loyalty Challenges player development faces Transforming casino hosts to be sales driven Learn more: https://trio360.vip/utilizing-data-as-a-strategic-asset-casino-science-interview-video/

Casino hosts have a very demanding job, especially when it comes to making accommodations for VIP players. Knowing a player's preferences and expectations is valuable information for hosts which can ultimately enhance their performance. URComped and TRIO360 CEO Craig Shacklett interviews Darryl McEwen, The Seven Stars Insider and Mr. AC Casino, to get insight from a VIP player's perspective about player development expectations, host recommendations, and much more! Topics discussed include: What is the Atlantic City like currently The time it takes players to see casino changes when new leadership comes in How new leadership succeeds in a casino Atlantic City capacity and state regulations What do the best casino hosts do What is the ideal response time for a casino host Loyalty to host versus casino loyalty What VIP treatment looks like Expectations of a casino host Preferred communication with casino hosts learn more: https://trio360.vip/vip-player-expectations-for-player-development-darryl-mcewen-interview-video/

Maya Angelou once said, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." The experience a customer receives can make all the difference in regards to their loyalty to a brand or casino. The most successful casino loyalty programs take into account the impact that access, recognition and the customer journey has. To discuss this different approach to "experience marketing, " URComped and TRIO360 CEO, Craig Shacklett, interviews Ben Koff, Scarlet Pearl VP of Marketing and Owner of the Hidden Upside. Topics Discussed Include: - Importance of Brand and Customer journey - Access and recognition - Designing a loyalty program - Questions to ask when building a loyalty program - Mistakes casinos make with loyalty programs - How transparent are tiers to guests - What changes will be made in Vegas due to the pandemic - Pros and cons of being explicit about tier system - How to test benefits - Knowing customers worth - Bonus vs. Benefit - Loyalty leads to revenue Learn more: https://trio360.vip/experience-marketing-building-successful-loyalty-programs-ben-koff-interview/

When you get a new position, switching roles is an adjustment of itself. Switching departments and using that to your advantage is a larger beast to tackle. Someone with a history of success in blending strengths of departments and appreciating the needs of both sides is Casino Marketing Executive, John Clinton. In this valuable interview, URComped and TRIO360 CEO, Craig Shacklett, talks with this industry expert to discuss combining operations and marketing, expanding department synergy, and so much more! Topics Discussed Include: Benefits of combining marketing and slot operations Clinton's experience in the casino industry The transition between marketing and operations Measuring success How to expand Synergy of Casino departments Difference between promoting a day trip casino vs. a casino resort Slots vs table game player marketing How to move departments within the casino industry Importance of networking Mentorship advise and tips

What differentiates casinos from one another and allows a competitive advantage? How do you determine the impact your casino has on guests and creates loyalty? What are the changes to the Las Vegas strip in the coming years? These are all insightful questions we get answered in this educational interview with Oliver Lovat, Managing Director of Denstone REA Consultants. Topics Discussed Include: How Lovat entered the gaming industry Driving Strategic Competitive Advantage How casinos can differentiate strategically Psychology of the Casino Customer and how to measure How the name "Caesar's Palace" came to be Brand Equity in Las Vegas Impact of Environment on Customer Emotional Response Is a Visionary Vital for success History of financing casinos Future changes of the Las Vegas Strip How will Vegas make a full return from the pandemic

There are countless approaches and strategies in the Casino Marketing Realm that drive business and increase success. One unique approach is "operations-driven marketing" which is mastered by Shank Marketing. URComped CEO, Craig Shacklett, interviews Justin Shank, Principle of Shank Marketing, to explore his strategies, expertise, and personal experience in Casino Marketing. Topics discussed include: - Building relationships between departments by bridging gaps - Creating solutions through new inroads - Customer engagement - Determining Brand Voice - Selling as a resource - Team strengths and weaknesses -Taking advantage of social and online trends - Google My Business Impact - Influencer Marketing Watch full interview and learn more: https://trio360.vip/the-operations-driven-marketing-approach-shank-marketing-interview/

The Casino Industry is continually having new advancements in technology due to creative innovators who find gray areas to improve. This can genuinely be said about Juan Romero, Volante Software's CEO and Co-Founder, who observed a need for higher efficiency and availability within slot operations and formed a single solution. URComped CEO, Craig Shacklett, interviews Juan Romero to learn more about Volante software, how it has proved its worth and value to its users, and more! Topics discussed include: Romero's history and evolvement in the casino industry The set-off and transition to launching Volante Software The meaning of the name "Volante" Software Differentiating characteristics Example modules that bring ROI Sales Process for Software Covid-19 effects on technology in the gaming space Learn more: https://compedtravel.com/volante-softwares-impact-on-operational-software-for-slots/ Watch on Youtube: https://www.youtube.com/watch?v=BwuieBRYTlk&feature=emb_logo

URComped CEO, Craig Shacklett, interviews the "Godfather of Las Vegas," Mark Wayman- the top executive recruiter in the casino industry to learn how he got started in the industry and came up, tips for casino professionals, what to do if you are looking for a casino executive role. Want your casino host and Player Development team to generate 20%+ or more revenue? Visit TrioCRM.com to learn how.

Ever notice how often or un-often your casino changes their slot machine floor? Every casino has a different slot director that can influence the gaming floor layout, themes, holds, etc. as frequently as they desire. These changes are more complicated than what a player would think. URComped CEO, Craig Shacklett, interviews Casino Data Imaging's Product Manager, Adam Winkler, to gain more knowledge about the strategies used on the slot machine floor and how Casino Data Imaging comes into play. Topics discussed include: – Who determines the slot floor layout – How Casino Data Imaging increases efficiency – Types of recommendations and their impact (ex: cost-cutting) – Determining which slot machines perform better – How often do new themes fail – Slot machine holds and analytics – Amount of money going through the slot floors

There are over 1,000 active casinos in the United States and just about every one of those has a different market. Knowing, examining, and studying these specific markets can lead to newfound data that can make a massive impact on the financial success of the property. URComped CEO, Craig Shacklett, dives deep into casino marketing analytics with Principle of Strategic Casino Marketing Solutions, Heidi Hamers, in this recent interview. How to find key segments and capitalize on incentives, how to best serve your market, how to use different studies to uncover impacting information, and more are discussed in this informative interview. Topics discussed include: -Impact analytics has on revenue -New market segmentation & analysis -Importance of Gravity studies -How to uncover opportunities within key segments -Casino role differentiation to best serve -Importance of casino host productivity measures – Finding incentive opportunities to capitalize on – Production from pre-work and knowing player preferences – Flaws in real-time rule triggers – Defining your incentive program based on your market https://compedtravel.com/the-impact-of-casino-analytics-interview-with-heidi-hamers/

The value of customer service and personal touch goes a long way in increasing local casino business and traffic on the floor. Odawa Casino Resort in Macanaw, Michigan has truly succeeded at doing this by creating new processes, incentives, and a welcoming atmosphere. URComped CEO, Craig Shacklett, interviews the Manager of Odawa Casino Resort, Jason Smith to get insight on Odawa's player development strategies, the evolution of reinvestment processes and incentives, as well as the impact of personal touch and quality customer service. Learn more: https://compedtravel.com/the-value-of-personal-touch-and-customer-service/

Mr. AC Casino and Seven Stars Insider, Darryl McEwen, hosts "Off The Press," a casino talk show in New Jersey, and interviews URComped CEO, Craig Shacklett, to learn how URComped got started and the new product launch of TRIO CRM.

URComped CEO, Craig Shacklett, interviews Dean Barnett, Galaxy Gaming's VP of Sales, to learn about how he got into the gaming industry, Casino Innovation for table games, the history of the shuffle master, what galaxy gaming is, how new games are created, and more! Learn More: https://compedtravel.com/what-is-galaxy-gaming-interview-with-dean-barnett-vp-of-sales-at-galaxy-gaming/

After our prior interview with Brian Christopher, where we discussed how his channel got started and how it's grown over the last 5 years, we were left with more questions and wanted answers. URComped CEO, Craig Shacklett, linked up with the BCSLots star at the beautiful Choctaw Casino and Resort- Durant to dive deep into his travels, further growth, and events such as meet and greets and group slot pulls. Read More: https://compedtravel.com/brian-christopher-interview-at-choctaw-durant/

URComped CEO, Craig Shacklett, interviews Julia Carcamo, President and Cheif Brand Strategist of J. Carcamo and Associates, to discuss her background with Wynn and how she has advanced to helping many other casino brands be successful. They dive deep into casino branding, casino marketing bootcamp, what makes casino marketing different from other industries, differentiation within branding and core values, and her new book REEL Marketing! Learn More: https://compedtravel.com/casino-marketing-strategies-and-branding-with-julia-carcamo-interview/

Trio CRM represents a radical shift in Casino Marketing technology as the first unified multi-channel communication platform specifically designed for the unique needs of casino hosts, player development executives and casino marketers. Craig Shacklett, URComped CEO, talks with Viejas Casino and Resort's VP of Player Development, Kacie Martin, to learn about her first-hand experience with TRIO CRM and how it has made drastic improvements just within the first month.

URComped CEO, Craig Shacklett, interviews Ben Koff, VP of Marketing at the Scarlet Pearl Casino. This Gulf Coast property, which was recently built, has gone the extra mile in order to put their guest's needs at the forefront. Koff and Shacklett discuss the Scarlet Pearl's highlights, amenities, design, and more during this interesting interview

URComped CEO, Craig Shacklett, interviews Vault Aviation's CEO and President, Paul Taskalos and Wes Hull to learn more about the private jet and experience! Wes and Paul dive deep into the Vault Aviation business model and how the process works, their service, loyalty program, and more!

URComped CEO, Craig Shacklett, interviews Money$uit's President, Brent Weiss, to learn about what Money$uit does, how table games turn from an idea to a physical game on the casino floor, the best ways to market table games, and what new table games players should keep their eyes out for.

URComped CEO, Craig Shacklett, interviews the owner of Emerald Island Casino and the BRAND NEW Rainbow Club Casino in Henderson, NV, Tim Brooks, to learn more about his success as a Casino owner, his recent casino acquisition, and what makes his casinos special.

URComped CEO, Craig Shacklett, talks with Hard Rock Cincinnati's VP of Table Games, Bennie Mancino, to dive deeper into his history in the industry, what changes are being implemented to table games to amplify the consumer experience, new technologies, as well as tips for table game players to improve there comps.

URComped CEO, Craig Shacklett, interviews Innovation Capital's founding partner, president and managing director, Matt Sodl to dive deeper into the process of buying and selling casinos, how innovation capital got started, how has COVID-19 affected these M&A deals, and more!

URComped CEO, Craig Shacklett, talks to Dice Influencer and Craps Coach, Steve "Heavy" Haltom to learn more about how Craps has changed due to COVID-19. Not only do they discuss the sanitation, new dealer, and dice changing processes but also dive deeper into developing new playing strategies and more!

Darryl McEwen, AKA the Seven Stars Insider and Mr. AC Casino, sits with URComped CEO to discuss the reopening of Atlantic City, changes within the casinos due to COVID-19, Caesars and Eldorado Merger, as well as Caesars Rewards tier benefits and food credit promotion.

URComped CEO, Craig Shacklett, sits with, youtube's #1 slot channel star, Brian Christopher to learn more about how the channel came about, what goes on behind the scenes, and the future of BC slots.

URComped CEO, Craig Shacklett, sits with SCCG Management's founder and owner, Stephen Crystal, to discuss his growing history of involvement in the casino industry, current gaming technology investments, and Betfred Sports betting!

URComped CEO, Craig Shacklett, interviews Casino CashTrac's Cheif Revenue Officer, Wanor Franca, to learn more about what happened to cash when the casinos shut down, what were the early effects of reopening the casino, how Casino CashTrac software forecasts where money needs to go, and what casinos are going to handle less employees.

URComped CEO, Craig Shacklett, interviews Derek Stevens to here about his Free Flight Promotion, learn his history in gaining ownership of Golden Gate and The D, as well as updates on his brand new Downtown Las Vegas Project, Circa Resort and Casino!

URComped CEO, Craig Shacklett, interviews Hard Rock Lake Tahoe's Executive Director of Casino Marketing, Eric Barbaro, to discuss the reopening of Hard Rock Casino Lake Tahoe, what changes they're implementing due to the pandemic, and what makes Hard Rock Lake Tahoe special.

URComped CEO, Craig Shacklett interviews Viejas Casino and Resort's VP of Player Development, Kacie Martin. Topics discussed include what precautionary measures are Viejas implementing for COVID-19, what casino games are at Viejas Casino and Resort, and what is it about Viejas that appeals to players.

URComped CEO, Craig Shacklett, and Casino Host Trainer, Nick Ippolito dive deeper into what it takes to be a successful Casino Host. Player development, incremental revenue strategies, and qualities that Casino Executives should look for in their Casino Hosts are just a few of the topics discussed with "The Host Whisperer."

Throughout the COVID-19 period, industries across the board have decreased their employment. URComped CEO, Craig Shacklett, interviews Bristol Associates President, Ben Farber, to learn more about how Bristol Associates assists with Casino Employment. Effects from COVID-19 on employment, what casinos are doing with employment in order to follow the market trends, and what casinos should do for a strong recovery are just a few of the topics discussed.

Goldfire Studio's newest game, Casino RPG, is not your average online casino game. It's a NEW virtual casino experience. Not only can users play their favorite casino games, but can also interact with other players! URComped CEO, interviews Goldfire Studios CEO and founder, James Simpson to learn all about this NEW virtual casino experience.