Scaling Up Business with Bill Gallagher

Bill gets to dive deep with another entrepreneur who is in the marketing world. She shares her challenges, biggest mistakes, and some of the amazing things she’s grateful for since starting her business four years ago! How did Angela come up with her company name? Well after working in a very fast-paced agency, she realized that everyone on the team was overwhelmed and stressed out. Whenever there was a new client in the pipeline, the team that had the least amount of work would get them, but everyone was relatively busy and maxed out. When Angela decided to start her company, she wanted to do something slightly different. She wanted to provide a high-quality experience for her clients with people who were overwhelmed. This is why she named her company 11outof11 — because they are better than a standard 10-out-of-10 score. Angela wanted to set her business up differently compared to what she experienced in the agency world. She has about 55 subcontractors and works with them on an on-need basis, and has about nine core team members that work with her clients directly. Interview Links: 11outof11.com Angela-pointon.com Angela on LinkedIn Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Today’s topic expert shares how she scaled her business, created multiple companies, and even pivoted during the pandemic when her primary customers, tourists, ran dry. Lisa Song Sutton is an Entrepreneur, Real Estate Investor, and former Miss Nevada. She started her business career working in a top Las Vegas law firm and has since gone on to create multiple companies of her own. Her first business, Sin City Cupcakes, is an iconic Las Vegas treat that delights tens of thousands of locals and visitors each year. Lisa is also the co-founder of Ship Las Vegas, Elite Homes – Christie’s International Real Estate, and Liquid & Lace swimwear. How does one go from law school to then becoming an entrepreneur? Lisa loved law school and thought it was a great foundation for her because she learned right away how to NOT get sued. She ended up starting her cupcake company in 2012 while she was still working as an Associate at a law firm. It was a fun side hustle until it grew into a full-fledged business about a year later. Las Vegas has 44 million visitors a year. It’s insane, and having a company that catered directly to the party scene, was almost a no-brainer. Lisa’s “boozy” cupcakes ended up striking big with both the local and tourist crowd. You name it, bachelorette parties, weddings, and more, they were catering at these events. However, 2020 was a very scary year for Lisa. 80% of her business ended up canceling for the rest of the year. It was a huge shock. Lisa was fortunate that her thriving business was nine years old by this point, and they had some cash reserves to pivot and test out a new product offering. When it comes to an emergency, you have to think on your feet, and creatively, to get the job done. Interview Links: Sponsored by: Sweetprocess.com Lisasongsutton.com Lisa on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Are you feeling nervous or unsure what to work on? Every CEO knows what it’s like to have emergencies, breakdowns, and little fires to put out, but when you’re doing this all day, everyday, it can almost feel daunting trying to figure out which fire or task to focus on. Bill had a client that faced exactly this problem. A great exercise to do is the ‘Net Promoter System’ (NPS) scoring. This exercise gives you a bird’s eye view on everything that’s happening and any disconnects that’s appearing in the business. It gives CEOs a clear vision on what needs immediate attention, and where customers feel like the business is falling short. Try it out and you’ll quickly see some of the gaps that need filling. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

This week’s entrepreneur is a Technical Producer, Creative Producer, and Filmmaker. He is the Founder of SFG Productions, and they focus on live events, broadcasts, virtual conferences, and so much more. Let’s dive into Sean’s entrepreneurial story! Sean was forced to become an entrepreneur. This was definitely not on his radar when he was a kid. Sean was slowly freelancing here and there, and eventually, his clients said that they needed him to be a company. As a freelancer, he had a hard time saying no, and the number of clients coming through his door made him realize he had to hire and scale or else he’d be losing some great opportunities. Sean’s lucky break happened when he got a production gig for TED Talks. At the time, it was not nearly as big as it was before, but he took on the challenge and it led to fantastic press for his company. The video production on the TED Talk stages was much better quality than any “standard” conference at the time. When Sean joined EO, it was like a curtain being pulled back and he saw how much knowledge he was missing out on to successfully grow his business. It took him roughly two years to be in the program before he hit his first million in sales, and it’s just been a blessing of a resource. Interview Links: Sfgproductions.com Sean on LinkedIn Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

We sometimes pick up some bad patterns and habits, and no matter how hard we try, we still fall back to old routines. This week’s guest shows you what you can do to break out of this vicious cycle and instead 3X your ability to achieve your goals! Eric Partaker is a Peak Performance Expert that helps CEOs and Entrepreneurs scale themselves and their companies, while also improving their well-being. Eric is a big believer in the power of threes, and shares why it doesn’t have to be a huge and complex routine to create new habits! Eric has a competitive spirit, but he had a massive wake-up call. One day he realized that all of this drive and ambition was really fueled by his insecurity, and it was impacting his health. He found himself having a heart attack on an airplane. He didn’t want to die, he had a five-year-old son to take care of, yet he would often spend 100 hours at work. Something just didn’t add up right. Eric shares how his three alarms are such a simple shift in mindset that anyone can incorporate it. One of his clients would set an alarm that said “70-year old me” on it whenever it went off. This gave him the motivation needed to lose 25 pounds within a three-month period. He tapped into identity-driven change by constantly imagining his future self. What makes this trick so effective is that you’re envisioning the best version of yourself at a specific time of day. This way, you can create small implemental changes without trying to push the whole boulder up a mountain. It gives your mind a psychological boost to act in a simple way and create a positive change. Interview Links: Sponsored by: Sweetprocess.com Ericpartaker.com Eric on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Oh no! Do you hate your job or feel like you’re trapped in your business? Don’t worry. It happens to all of us from time to time but there is a way to proactively tackle this dilemma Bill walks his clients through an eye-opening exercise called: FACE: Functional Accountability Chart Exercise. It forces the CEO to look at all the jobs an organization has and it’s critical importance. It turned out that the CEO actually didn’t ant most of the jobs that were listed in FACE despite his name being responsible for most of those roles. Are you someone who loves your business, but not all the ‘moving’ parts of the business? By going through FACE, you can quickly see what makes sense to outsource right away to get some of your energy back, and bring you to a more enjoyable work space. You can give all these roles away and make other people, who would be excellent for the role, more accountable in these different seats. This free up so much time and you’ll find a new love for your business once again. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

This week’s entrepreneur talks about breaking out of the status quo and creating a company that goes against the grain from the other companies like it within the industry. Tatiana Soldatova has a passion for bringing great minds together on complex projects to push boundaries and innovate. She is the co-founder of Syllable Inc., an award-winning retail, corporate, and multi-unit residential design firm based in Toronto, Canada. When Tatiana was in design school, she knew she wanted to have her own practice, and she knew she wanted to do things slightly differently than the way it’s always been done. “Stay in your lane,” was often advice she’d receive from older designers in the industry and Tatiana wanted to create a more collaborative environment in her company. One of her biggest challenges is cash flow and putting a premium price on the type of work her company provides. Despite Tatiana’s extensive experience, she struggled at the beginning with undervaluing some of her offers and consulting bids. However, she realized really quickly that you can’t grow as a company if you’re not pricing yourself according to your value. Interview Links: Syllable.design Tatiana on LinkedIn Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Marketing can be a big monster to tackle all at once. Everyone knows its importance, yet it seems no one really has enough time for it. Today’s guest shares how to get ahead of marketing so that you can lead it, direct it, and be intentional with it. Karen Tiber Leland is the Founder of Sterling Marketing Group, a branding and marketing strategy and implementation firm helping CEOs, executives, and Entrepreneurs develop strong personal, business, and thought leadership brands. One of the biggest breakdowns people have is, how do they make time for marketing when they have “real” business things to focus on? Believe it or not, even marketing firms struggle with this! They’re so busy helping other people’s marketing that they end up neglecting their own. Truth is, it’s hard to make time for your own thing. Everything going on in the background, the news, the pandemic, the economy; all these external things that you can’t control, it slows things down in your brain and they steal your focus. Don’t beat yourself up if you’re feeling not “as productive” lately. Your brain is absorbing all the wrong things. Do you have magical thinking when it comes to your to-do list? Meaning, the moment you write it down, you know it’s “magically” just going to happen? For the most part, the things that we write on our to-do list for that day, do not get done. How do you win at this? Pick only one to four things that are critical for today’s success, and be okay with that result. Interview Links: Sponsored by: Sweetprocess.com Sterlingmarketinggroup.com Karen on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

How many entrepreneurs, CEOs, and leaders feel stressed out that they can’t seem to work on the business? If you’re one of them, don’t worry, you’re not alone. With everything a leader has to manage, it can be hard to even find time to think! It doesn’t matter what size you are. Bill hears this same problem across all industries, company sizes, and revenues. If you just can’t find the time to work on the business, Bill knows how to help! One of Bill’s clients always seemed to be putting out fires within the business and had absolutely zero time to work with Bill after setting their quarterly goals and expectations. They couldn’t move the needle within the company. This is a big warning sign that the business is not sustainable. You have to be proactive with your meeting rhythms. It’s critical team members meet regularly to talk about their next steps. Set a recurring meeting time for the entire team and make sure no one double books or prioritizes something else over it. There will always be fires you’ll want to put out, but by setting these consistent rhythms, you’ll actually be able to work on having fewer fires, not more! Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Today’s entrepreneur shares her love for movement, the outdoors, yoga, and the importance of living and leading a joyous life through connection with your body and mind. Brittany Phelps is the Founder of Prana Preneurs, a mentorship program for entrepreneurs passionate about creating conscious businesses. She works with her clients to help them feel good about the business they’re building and the wealth they’re receiving from it. Brittany fell in love with yoga and when the owner of her local yoga studio expressed interest in moving on or selling the business, Brittany jumped on the opportunity and decided to dive headfirst into the yoga business. With her yoga studio being so in-person, how has COVID-19 affected her business? Brittany had to close in the beginning, and they later opened with 30% capacity. She had to get smart and pivot. She now hosts classes online as well as outside. Brittany was lucky, she had no business debt, so she was able to do things a little smarter and pivot in a way that did not overstrength her financials. Interview Links: Prana-preneurs.com Brittany on LinkedIn Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

New technologies are coming up everyday and it’s difficult to keep up. However, this actually has been true in our society for thousands of years. Our guest shares a couple of interesting history lessons about how our technology has developed over the years and why it makes sense that we’ve finally arrived -here-. Guy Perelmuter is the Founder of GRIDS Capital, a deep tech venture capital firm focusing on artificial intelligence, robotics, life sciences, and technological infrastructure. His new book, Present Future, was recognized as the Best Science Book of 2020. Guy is a first-generation Brazilian, having had both of his parents migrate to Brazil to escape world war 2. Things are changing really fast and we’re entering a new era of deep technology. Our society can now leverage 3d printing, robotics, machine learning, and self-driving vehicles are within our reality. In Guy’s book, Present Future, he provides context as to how our technology is both helping us, but also damaging the planet if we’re not careful. If you think things have evolved quickly over the past 4-5 decades, wait till we’re 3-4 decades into the future. It will be a brand new world that you will not recognize. Things will be getting even wilder and faster. Interview Links: Sponsored by: Sweetprocess.com Grab Guy’s book, Present Future Guy on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners! Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

Do you have a lot of back-channel conversations? They’re basically watercooler chats that don’t seem to make sense for the bigger vision of the company. They are usually people within the company who are pulling vital team members aside to converse about an upcoming project, etc. because they don’t feel comfortable talking to the boss or leadership team about it. One of Bill’s CEOs has their team whispering in the shadows trying to figure out what was “the next thing” to get done. They were off to the side and not showing strong direction within the company. The problem? The CEO hated conflict and would do anything to avoid it. The fix? Bill took time to discuss cultural values, childhood upbringing, and why it was such a pain point for this CEO to bring up the tough conversations. With a little bit of self-awareness and reflection, the CEO recognized some of their blindspots and was able to make the necessary changes to the company. Conflict style discovery is a helpful exercise for any leader to help better manage the expectations their team might have of them. The tough and honest conversations are hard to do, but it will drastically reduce the side whispers within your company and you can finally get the whole team focused on pulling in the same direction. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success.Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

This week’s entrepreneur shares her story from corporate America to going her own way in the personal branding space. She shares some of her biggest mistakes, challenges, and more! Kait LeDonne is the Founder of Brandwise Media, a personal branding agency based in New York, which builds executive and author personal brands using content marketing strategies through social media. Kait is also the author of The Attraction Magnet and is regularly featured in national and international publications as a commentator on celebrity and corporate brands. Kait’s superpower is the ability to authentically share her thoughts and herself online. She believes this was a key to discovering her natural strengths in personal branding and having her network reach out countless times to get their personal brand off the ground. Kait started her business when she was 26 and she had to really overcome her feelings of imposter syndrome. After that hurdle, she was then faced with how to scale her business in a way that would be sustainable. It’s a fine dance she has to do every day in making sure each department has the resources they need. Interview Links: Brandwisemedia.com Kait on LinkedIn Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

In this new episode of Scaling Up Insights, we have panelists, Ami Kassar, CEO of MultiFunding, and the author of The Growth Dilemma; Cheryl Biron, a Business Growth Coach in both Scaling Up and 3HAG methodologies; and Dominic Monkhouse, a Business Growth Architect. In December of 2020 alone, women accounted for 100% of the jobs lost. Women in the workforce are suffering and it doesn’t look like they’ll be returning to the job market anytime soon. Schools are too unpredictable and the people who can’t afford it are single moms. With so many women leaving the workforce, Bill is worried about the quality of perspectives and the impact it will have on innovation within companies. In addition to the male/female disparities, the pandemic has deeply impacted the lowest economic class a lot harder and those jobs haven’t come back yet. When it comes to coming back into work, people are getting emotional that they can finally shake hands with “strangers” and be in the same room with people. In Dominic’s experience, you get more of an impact when you’re in the same room with people, and he believes that’s probably true with most teams and most companies. Bill believes we’re headed for a hybrid model. Dominic is not so sure. Whenever he worked remotely for international teams, it was apparent he was a second-class citizen. If someone chose not to go to work and work from him, he believes they’d be missing these same benefits too. Interview Links: Ami: Amikassar.com Cheryl: Lexagen.net Dominic: Monkhouseandcompany.com Sponsored by: Sweetprocess.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Do you feel stuck in your business? You’re doing everything and doing nothing at the same time? And the little progress you do seem to make, ends up with more arguments and confusion in the end? Bill took over a company several years ago and the old leadership team was still there. No matter what Bill did, there would always be conflict within the leadership team. They couldn’t seem to get on the same page. Because Bill was a partner in this business, there was no way he could simply “just leave.” He had to make it work somehow. If your leadership is not aligned, you have to make some tough changes there. How do you get someone on the same page as you? Bill used a series of tools like defining a clear vision for the company, the brand’s promise, communication, building trust, and more to turn the ship around. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Today’s entrepreneur got his start in the entertainment industry and has experienced more than one lucky break in his career. He shares some of the best advice, and biggest mistakes, he’s made in his career in this week’s episode! Ryan Kugler is an entrepreneur and strategist with over 25 years of experience in building profitable businesses from conception within both Fortune-500 organizations as well as newly launched startups. He operates on a few key principles: “Be nice to everyone, always return phone calls, and stay in communication with everyone.” COVID-19 has been a big challenge to Ryan’s businesses. Ryan runs three companies simultaneously and his staff all work on each of them. Every day it’s something new for them. However, they were able to shift and pivot the businesses into new areas to help with the changing times. The second biggest challenge for Ryan is technology. It’s ever-changing and it’s so fast-paced that it’s difficult to keep up with. Ryan has a policy that if they’re trying to purchase something or sell something and it takes a long time for the third-party or client to approve, it’s a warning sign and they just walk away from the deal. If it’s hard during the courtship, you know it’ll get worse a lot later on. Interview Links: Ryankugler.com Aplanb.com Ryan on Twitter Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

We all understand the importance of working on ourselves and continuing our education, but how do we instill some of these principles into our children, too? Today’s guest has some answers. Jennifer Turliuk is an entrepreneur, author, speaker, and career coach. She is the founder and CEO of Maker Kids, the first and largest makerspace for kids in the world. Jennifer offers career coaching services on topics including career exploration, the job search process, resumes, cover letters, interviewing, and negotiations. She has helped clients get into exclusive schools and incubator programs, and land jobs at places like Google, P&G, and Kelson. Jennifer found herself dissatisfied with the corporate job that she was working at early in her career. She decided to quit her job, fly down to Silicon Valley, and cold call investors, entrepreneurs, and more to help figure out what their “secret to life” was and how they found their true calling. Through her own life experiences, she found her call, and it was better education for children. Jennifer shares a story of one of the children in her class being motivated to push himself further. He decided to start a small audio repair business to save up enough money to purchase his own laptop computer. This child hated math, but when he saw the benefits of understanding it in his own business, he was motivated to keep on learning and teaching himself how to use it to his own benefit. Interview Links: Sponsored by: Sweetprocess.com Jenniferturliuk.com Makerkids.com Jennifer on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

Does it ever feel like your business doesn’t look like you think it should? It just doesn’t feel right? Do you think your team is mismatched? Does your gut just keep telling you something is off? If things don’t “feel” good in your business, that could be because there is a mismatch in your company values. You might have created an accidental culture within your company and it’s going off the rails. One of Bill’s clients had a profound mismatch on what the CEO’s version of the company looked like vs. what the reality of the company was. How does that happen? The CEO wanted to see his vision come true, but the culture he created was one of expediency and convenience, and there was no intention behind it. If you want your business to accurately reflect your vision and your values, and your purpose, you’ve got to build traditions and habits. Like trying to train a little child, you need to keep them accountable and guide them on what’s acceptable behavior vs. not. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Today’s entrepreneur talks about the career shift she had to undergo to take on her family business, something she never thought she’d take over. She always saw the charismatic side of her father, but never realized the in-depth, and rewarding, “behind the scenes” work that he did for the audio-visual industry. Taryn joined AV Images as CEO in 2018, the audio-visual production company her father founded in1985. Taryn spent most of her career in local government administration with the City of Dublin City Manager’s Office in California prior to joining the company. Prior to the pandemic, Taryn’s bread and butter was the tradeshow and conference space, helping her clients set up audiovisuals for their booths, events, and more. Now, they’ve had to make a pivot and are helping their clients navigate this online world much more effectively and to help them bring a high-quality virtual experience to their shows. Taryn has had a lot of lucky breaks since she came into the business. It came down to connecting with the right people at the right time and being able to rely on them to help the business push to new heights. Interview Links: Gundersondirect.com Mike on LinkedIn Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Building and maintaining teams in an operational setting is a critical pillar for many entrepreneurs, but if you make a mistake in this arena, it can cause harm. Today’s guest shares how you avoid these mistakes and execute with precision. Robert “Bo” Brabo is a retired U.S. Army Chief of HR Operations with the White House Communications Agency and was the Presidential Communications Officer for both Presidents Bush and Obama. Bo has served in several executive positions including most recently Vice President of Human Resources at the National Spine & Pain Centers and Founder of Hail Media Group. When it comes to the power of execution and those who do it well and don’t do it well, it comes down to the empowerment of your team. Before you get to the “execution” phase, there is a ton of training and testing that goes behind the day of the event. This process can’t be skipped. When you have the complicated task of making sure the President is safe, there are too many variables for one person to handle. This is where trusting the training process and empowering your team come into play. If you tried to micromanage everything, things would not be ready by the time the President came into town. These critical tasks also mean that you don’t get a “do-over” when something isn’t working. How do you get things to just run seamlessly? You check in with your team frequently and make sure they know they can call upon you when there’s an unexpected problem at hand that needs to get resolved quickly. It’s about trusting and verifying the process. Interview Links: Sponsored by: Sweetprocess.com Robertbrabo.com Bo on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Are you prone to getting distracted by the latest and greatest? Do you feel like you’ve just got too many projects on your plate, and you’re not sure which one has the priority? Two of Bill’s clients would always come to him with the latest book or idea that they learned and wanted to implement. They had a substantial business but they were continually being sidetracked, even within the business meetings they’d have with Bill. It was difficult to get them to focus! If you struggle with too many ideas and too much input, stop for a second and just ask this question: Which one of your quarterly priorities does this apply to? Use your quarterly goals and metrics as a hallmark to keep you focused on the tasks that truly matter. Keep asking this question as you go through the journey and it’ll help you bring yourself back in focus. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Have you played small in your business? Are you still playing small and hesitating on some core moves that you know will move the needle in your business a lot further? Today’s entrepreneur has some solutions for you! Mike Gunderson is the Founder of Gunderson Direct, Inc., a direct marketing agency that helps businesses drive new leads and close more sales through traditional offline channels, especially direct mail. He is also the Founder and CEO of Respond Fast, a voice technology company that helps offline marketers connect with customers through smart speakers. Mike was looking back in some of his old files back when he was a kid and he saw that he did have some entrepreneurial tendencies. He was the founder and president of his neighborhood clubhouse. It was in him at an early age to start something from scratch. Throughout Mike’s corporate career, he always maintained a bit of a freelancer career on the side. He thinks it’s important to have a side hustle of some kind or hobbies of some kind. He even encourages his staff to take on additional freelance projects to keep the creative juices flowing. Interview Links: Gundersondirect.com Mike on LinkedIn Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Feel like you’ve thrown money at marketing and have no idea what the ROI was on it? How many times have you felt like you were spinning your wheels and like your marketing dollars weren’t going as far as they could? Today’s guest knows how to spend your marketing dollars wisely to get the results you’re looking for. Dan McGaw is an award-winning entrepreneur and speaker. He is also the Founder and CEO of McGaw.Io, an analytics and marketing technology consultancy firm. In 2015, Dan was selected to be a United States Ambassador of Entrepreneurship by the United States Department of State, where he had the privilege to advise the government, universities, and private corporations on how to build entrepreneur ecosystems. Dan has been an entrepreneur since he was 13 years old. He makes a good employee too, but not a lot of CEOs like him too much because he’s always trying to take their jobs or make the process better. Entrepreneurship is all Dan knows and he has worked with companies like Kissmetrics and CodeSchool in the marketing department. It’s incredibly important to try and reduce the barrier to entry in whatever product you’re working on. However, in today’s day in age, you can find a wide array of tools that can help simplify this process down and get your customers going from point A to point B in a seamless way. It might sound complicated, but it really isn’t! You can actually hire a web developer online, either through Upwork or Fiverr, and they can go in on the backend and connect the tools you need to keep tracking all within one dashboard. The most important thing is as long as your marketing automation tool knows who has visited a page, you can take that URL and show it to that same visitor within an email campaign. This means that whenever someone goes to your site, you can send them more customized emails based on their unique preferences. Interview Links: Sponsored by: Sweetprocess.com McGaw.io Dan on LinkedIn Utm.io Autopilothq.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Do you have a decent size team, but you still seem to be overworked and taking on a bigger load than necessary? Are you having trouble just letting go of the responsibilities? Don’t worry, this is a common problem entrepreneurs and CEOs have. We want to make sure things look right, and are running smoothly, and the truth is no one can truly do the work ‘just like you’. For example, Bill worked with a CEO who had a team of 75 people and she was exhausted. People got used to asking her for help and advice on every little problem and detail, and she would willingly give in and provide them the answers. This made her team dependent on her instead of finding autonomy within themselves. If you’re looking to scale, you need to make your people accountable! Bill uses a couple of tools to help people get clear on what their roles and responsibilities are in their position, and then it’s off to the races! Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Shelby Scarbrough has led an interesting career throughout her life and shares some of her lucky breaks, biggest regrets, her struggle with perfectionism, and more in this week’s episode! Shelby began her career in the White House as a member of President Ronald Reagan’s advance team, where she helped coordinate such landmark events as the Reagan-Gorbachev Moscow summit and economic summits in Germany, Italy, and Japan. In 1990, Shelby founded Practical Protocol, LLC, a company that plans bespoke events for foreign dignitaries such as Nelson Mandela, Pope John Paul II, Lech Walesa, and more. Shelby had an unusual start working in her family’s Burger King Franchise and worked in every single role at Burger King that you could possibly imagine. Growing up in an entrepreneurial job daily taught her a lot about life at an early age, and it seemed quite natural to create her own path when she left college. What were some of the foundational lessons Shelby learned when she was working at the White House? Treat everyone you work with with kindness and respect. You never know where those people will go and grudges carry a lot of burden because it can be quite a small world. Interview Links: Shelbyscarbrough.com Shelby on LinkedIn Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

We have a returning guest for you today! Today’s guest talks about entrepreneurial forums and how beneficial they can be for your growth as a business owner, but only if you get plugged into the right community. Mike Maddock is an entrepreneur, keynote speaker, executive coach, and writer. He calls himself an Idea Monkey because he loves to solve problems with disruptive ideas. His company, Maddock Douglas, INC, has become an internationally recognized innovation consultancy firm and has helped more than 25% of the Fortune 100 create and launch new products. The second best decision Mike made (aside from marrying his wife, Ruth) was joining YPO/EO because he was able to get plugged into a high-level mastermind and get connected with a world-tier of entrepreneurs who understood exactly what he was going through. One of the mistakes Mike made early on when joining an entrepreneurial forum was that he would only network with people who were “relevant” to him or who could help him. This was a mistake because what you really need is diversity of thought. You want to surround yourself with people who ask you tough questions that might get you bent out of shape and/or irritated. They’re forcing you to grow, and think differently. A measure of a good forum is also the ability to get vulnerable. Entrepreneurs put everything in a blender, mix it up, and pray. We need people in our corner who can help us through the professional crisis as well as the personal crisis because it all blends together. Interview Links: Sponsored by: Sweetprocess.com Maddockdouglas.com Flourishforums.com Mike-maddock.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits). Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Do you have some of the wrong people still lingering around in your business that you can’t seem to let go of? You know in your gut that they’re not the right fit, but you still have a hard time pulling the trigger? There’s nothing wrong with believing in your people, but the truth is that they’re not going to change magically. Bill worked with a CEO who kept believing in one of his employees. He kept believing that he’d ‘work out’, but years went by and it was still the same result. Values are important within a company. If your employees are having a mismatch or aren’t aligned with your company’s core mission, then there’s going to be trouble down the road. You might keep an underperforming employee because at least it’s ‘better than nothing’, but that’s the wrong perspective to have. The changes we make on our team are important for the business and if you want to scale! Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Noam Bimbaum is part of the EO San Francisco East Bay Group. The EO organization was critical in his success when it came to getting over the $1M in revenue mark, but it wasn’t easy and he shares his open entrepreneurial struggles on this week’s episode! Noam is the Founder & CEO of Ignition, inc, an IT Managed Serviced and Security Provider. He started in the IT industry almost three decades ago at the age of 19 and began consulting when he was 23. His company specializes in deploying and supporting cloud-based infrastructure to support the new challenges of the distributed, work-from-home workforce, and they are one of Apple’s most preferred IT partners in Northern California. Noam got into entrepreneurship because his father made corporate life sound so boring, and like it was hell. He accidentally stumbled upon IT when he was trying to become a novelist and needed some extra cash to get by. It turned out to be a blessing because he fell in love with the career. Noam likes to collect data. Growing up, he thought he was indecisive, but really, he’s just slow to make a decision because he likes to gather all the facts first. Noam’s gut check, and what helps him decide now is the right time to take action, will usually wake him up at 3 a.m., and then everything will fall into place. Interview Links: Ignitionit.com Noam on LinkedIn Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

Today’s guest is a legendary person in his own right and he’s out with a special new book about leadership. He lays down an actionable blueprint in this week’s episode on how to become the person you always wanted to be. Warren Rustand is a visionary that has led many successful private, public, and not-for-profit entities. He has a passion for family, entrepreneurship, and community. Warren is the author of The Leader Within Us. He is also the Global Chair of WPO and the CoFounder and CEO of several companies. Throughout Warren’s career, he has seen common principles and themes that great leaders exhibit. He has taken examples from his own life, like his father, all the way up to the present time on what some of these leaders have showcased. The first principle in the book is clarity of vision. Leaders need to know how to communicate a clear vision to the team they’re leading if they hope to be followed. It’s a difficult thing to do, but Warren’s father would often paint a vivid picture of what the work would look like once it’s done. Another lesson Warren learned from his father early on was the ability to start conversations with anyone. There are thousands of great stories out there and we need to be good listeners of these stories. There is a lot to learn from others, and as leaders, we need to be involved in things that expand our minds. There are a lot of talkers out there, but leaders are people of action. Their philosophy is “do.” It comes naturally to them, but with that, there comes a lot of failure. And, that’s okay, because it’s part of the “doing” process. You went out there and tried when most people didn’t even get that far. Interview Links: Sponsored by: Sweetprocess.com Theleaderwithinus.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Do you feel like your business has become stagnant, or worse, your sales have dropped? What about other areas of the business? Are you just not happy with the growth (or lack of) that you’re seeing? Bill was working with a company where everything was cruising along nicely, until all of a sudden, their orders had slowed down, and they weren’t sure why. Bill likes to use the “Four Q Conversations” methold to really dive deep and detect what could possibly be going wrong. It’s set up specifically to ask your core customers what’s lacking in the business, and how you can help them! These conversations were developed by Fred Reicheld, who is also the man responsible for the Net Promoter System. These questions, although it might sound basic at first, are strategically designed to help go deeper with your customer beyond the typical weather and sports conversations. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Jack chats with Bill to talk about his entrepreneurial journey and how he had a business in ’92 that was not recession-proof. Jack shares some of the challenges he’s learned along the way, especially when it came to finding his replacement so he could get out of the business, and so much more on this week’s episode! Jack Rhiel is a Sales and Marketing Mentor who works with his retail store management and other automotive business owners and professionals to maximize sales and create more opportunities to drive up volume. He has been in the automotive business for 34 years and is a resident expert in helping his customers make good decisions about their car maintenance. Jack had an internal drive to make it, especially after growing up poor and seeing those around him struggle financially. It was purely by accident that Jack got into the automotive industry. As a way to make ends meet while he was studying and going to work full-time in college, he would help his friends with their car troubles. Those were the building blocks to what he is doing now. What has Jack’s luckiest break been in his career so far? Jack stumbled upon an opportunity where there was a car repair shop that was missing a goldmine’s worth of work because they didn’t have the right people. Jack was the person for the job and the owner, who was 65 at the time, told him that he waited way too long to find his replacement. Jack saw an opportunity to get part ownership at this shop and wanted to prove his worth. Interview Links: Carcare-2u.com Jack on LinkedIn Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Let’s talk about sales! If you don’t have sales in your business, you’re pretty much a dead fish in the water. Today’s guest expert has all the insider tips on how to make your business soar! Dan Morris is an Investor, Advisor, and B2B Growth Expert. He is hyper focused on helping businesses grow via strategy, mentorship, and leveraging the tools and connections in their market. Dan ran a successful marketing agency and grew it to a 60+ people organization with multi-million dollars in top-line revenue. The key to any successful strategy is to review, refine, and roll out those new changes. By doing that, you can see some big percentage increases. Dan worked with a team that saw a 225% increase in conversion rate and average order size by 40%. When you look at the sales process in an organization, it usually doesn’t exist or it hasn’t been updated in a long time. The key is to always look back and update it, and to roll out continuous training to the team so that they can keep it in the back of their mind. You can find fantastic sales people, but why leave it up to talent alone to get your sales pipeline full? By having a strong system in place, you don’t leave things up to ‘chance’ or ‘talent’, and you have a faster way of accessing what’s working for your organization. Interview Links: Mindracerconsulting.com Dan on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Are you frustrated with your team’s performance? Do you feel like they just keep letting you down? Are you having days where you just feel like you just have the wrong team and you just want to start all over? Bill was coaching a CEO and the biggest complaint was that his team was passive, late, and just not ‘in the game’. After witnessing how the CEO interacted with his team, Bill could recognize the core problem right away. The problem was the CEO! He was showing up late, and setting the tone for the company. As leaders, we often have the company that we deserve. Your team, your people, will model exactly what you put to the table, and if being late is okay in your book, it’s going to be okay in theirs. The good news is that you can change as a leader and you can model new behavior for your team to follow. It just takes a little bit of self-awareness, and a change in pace to help get you there. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Bill chats with Elliot Kallen to uncover some of the early challenges he’s had in his life and how he used one of his core principles of making a positive impact on people’s finances to start his company and charity. Elliot Kallen is a leader who brings over 30 years of robust entrepreneurial business ownership experience to his elite Financial Planning & Advising firm, Prosperity Financial Group. Throughout his career, he has built internal organizations, been a CEO for two other companies, and is a frequent keynote speaker to charities and radio shows on motivation, marketing, and various financial subjects. Elliot is the son of an Auschwitz concentration camp survivor and feels as though he has lived a very blessed life. His parents taught him the value of family and a good work ethic and at a very young age, he was “put to work” to help out with his family. It was rewarding and Elliot learned a lot. However, Elliot has had some challenges along the way. He lost his son when he was just 19 years old in 2015 to suicide. Elliot received a 6-page suicide letter and it made him say, “Wonder how many parents feel this way? Wonder how many teens feel this way and are not sharing this with their parents?” The parents are always the last ones to know what’s going on. These thoughts and the events that occurred sparked an internal drive in Elliot to start a charity to help teens with stress and depression. This loss has made Elliot show up for his team in a completely different way. He has created a level of integrity in his company and shows up every day for his team, letting them know he cares deeply about them and their mental wellbeing. Interview Links: Prosperityfinancialgroup.com Abrighterday.info Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

In this new episode of Scaling Up Insights, we have returning panelists, Judy Guido and Daniel Marcos, and a new panelist, Doug Walner, the CEO of Align Today and he has over 25 years of technology business management. Client case study: Alltite ends up pivoting and they were able to double the size of their firm almost overnight. People think when you pivot, it has to be a big idea, but Alltite is the perfect example of just stepping one step to the left and reaping the benefits of a slight shift in focus. The biggest hurdle entrepreneurs need to get over is having accessibility to cash. If you really want to grow, you need to have cash in the bank to execute on it. Alltite is another example of how they focused on the right cash cycles so that there wasn’t a “halt” in production as things really started to ramp up to double their usual output. The businesses that are unfortunately going under are those that just don’t want to change with the times. With a new environment, with a new crisis, or even when a new technology comes out, it’s always important to look at how you can take these newfound tools (or circumstances) and figure out how you can run with them. The reality is, a lot of leadership is just struggling to stay afloat and they’re in it to just “not lose.” This is detrimental to the business on a lot of levels. You need to be in the game to win it and that means being open to new ideas. Interview Links: Judy: Guidoassoc.com Daniel: Danielmarcos.co Doug: Aligntoday.com Resources: “Alltite Slashes Cash Conversion Cycle by 60%” “The 15 Most Profitable Minutes Of The Workday” “Making the Hybrid Workplace Fair” “10 Big Things: Social Media's Next <a href=...

Do you have trouble with making clear decisions? How about trying to commit to something for the long haul? It’s a hard thing to do when there’s so many options to pick from. Bill worked with a CEO who just loved to pile more and more things onto his plate; without finishing the critical pieces first. He also had fears when it came to committing to something, like job score cards and the strategy. However, when he turned inward and noticed how his behavior was killing his team’s productivity, he knew he had to make a change. When we decide something, it’s no secret we kill off all the other options and all the other ‘potentials’. It can be a hard pill to swallow, but it’s a necessary one because when we fully commit, knowing full well we might make mistakes and stumble up, that’s when we can truly grow, and pivot! Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Bill interviews Corey Veverka to learn more about his entrepreneurial journey and how he started his company, Total Validation Services. Corey grew up without a lot of money, but through sports and his competitive edge, he worked himself into an elite-level competitive rower and used his mechanical engineering degree to create a patent on a rowing shell accessory. He worked in consulting as an engineer and 20 years later, he decided to dip his toes into entrepreneurial life. Corey’s biggest challenge so far with transitioning from an operations role into an ownership role is understanding the difference between leadership and ownership. Your highs are higher and your lows are lower as an owner. Corey’s biggest lesson he’s learned is the importance of keeping good records and keeping track of the expenses. The little things added up into big things and the company ended up spending way more than it should. It took a couple of years to get into a good financial rhythm. Another mistake Corey learned, unfortunately, came from losing a long-term business relationship due to Corey being a bit too cocky in his new ownership shoes. He took the relationship for granted and assumed the client would just “do what he said” based on their long-standing relationship. It was a big, and costly, lesson that you have to earn/cultivate your relationships, even long after trust has been built. Interview Links: Total Validation Services Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Today’s guest has devoted his life to environmental and social responsibility projects and boldly advocates for “risking it all for what really matters,” Here’s how you can think about your business and how it interacts with a purpose-driven mission a little bit differently on this week’s show! Nigel Bennett is also the Co-Founder of Aqua-Guard Spill Response Inc., where he and his company recently received the RuleBreaker Award for game-changing innovation in oil spill response technology. Nigel received the British Columbia Institute of Technology’s 2018 Distinguished Alumni Award and he is also the author of Take That Leap: Risking It All for What Really Matters. Nigel has set up his business to run without him back in 2012 and he has been able to exit his position as CEO without selling his business. The older Nigel gets, he realizes it’s all about living with purpose and leveraging his business to have purpose. Nigel was on a trip to take photographs of an oil spill for his father’s oil spill contingency planning company, and the helicopter pilot, a Vietnam vet, told Nigel that he didn’t think he could make a difference. This struck him at a young age and suddenly Nigel had something to prove. He quit his father’s company and set himself on a different path. For 20 years, Nigel was just putting out fires in his business. It was complete hell. He would only think about whether he would make payroll. He had young kids, he didn’t have room to “screw around” when he was in this business. However, when he joined the Entrepreneurs’ Organization, he found himself with a support group of like-minded individuals, and things began to change in a profound way. Interview Links: Sponsored by: Sweetprocess.com Davidhorsager.com Trustedleaderbook.com/scalingup Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

Are you having trouble getting your team’s performance up? Do you feel like you’re working -on- things, but you can’t see the real tangible results? Bill worked with a client a few years ago, but something that really stood out was the way they utilized whiteboards across executive leadership as well with their own middle management teams. Every area had a whiteboard and everyday each team would huddle up around the whiteboard and a staff member would take ownership for what was on the board for that day. It became a team activity to grab different colored markers and to update the board on what was going well, and what wasn’t. This allowed for everyone to tap into their competitive drive and hold the whole team accountable. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

In this Getting Real series, Bill sits down with Mike Birdsall to learn more about his entrepreneurial journey. Mike is the co-founder of DateBox Club, a monthly date night subscription box. Prior to DateBox Club, Mike launched Birdsall Interactive, a web design firm, and FanConneX, an in-venue sports fan experience. Mike has been an entrepreneur all of his life, but how did he get from his start to here? Let’s find out. Mike and his wife started his most recent business in business 2015 when they had become empty nesters. In the beginning, the journey was tough. They were putting their heart and soul into it and weren’t sure if the payoff was there yet. They were struggling in this business for four years. The bank accounts were just slowly being drained. One of the challenges within the business was that they’d come up with a new date night idea, get the samples, and realize that they were awful. This meant they were forced to pivot into a new idea almost immediately as they had to get something out to their clients within a week. Mike calculated that they walked 9 miles around their table during “launch week.” What was it like working with a spouse? Bill did it and there were a lot of challenges that they had to overcome as a team. Mike had to learn how to stick to his lane and let his wife run in hers. Both of them are pretty alpha and driven people, so it was important to set clear boundaries in the very beginning of the relationship. Interview Links: Dateboxclub.com Sponsored by: Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits). Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Are you working on the right things as a leader? When leaders struggle with influence, direction, and having everyone work together as a team, the key component that might be missing is trust. Today’s guest has more on how you can build this vital skill. David Horsager, MA, CSP, CPAE, is the CEO of TrustEdge Leadership Institute, national bestselling author of The Trust Edge, inventor of the Enterprise Trust Index, and director of one of the nation’s foremost trust studies: The Trust Outlook. David has developed an eight-pillar framework to help build trust quickly. David started his entrepreneurial journey from humble beginnings and rented out a $350 windowless apartment with no bathroom or kitchen, and black mold growing alongside the walls. When you have a dream, nothing will stop you. People say that you need someone to like you in order for them to trust you. That’s not true. There’s a ton of people you might not like, but you still trust them to get the job done. Have a leadership problem? No, you don’t. You have a trust problem. People might think you have a communication issue or a sales pipeline issue… nope! It goes back to trust. David conducted a study asking if people lead with trust first and withdraw when it’s been broken or lead with skepticism first and then build trust over time. Americans answered this question 50/50. That’s what leaders are working with. What’s true overall is it’s hard to gain trust and accountability if people feel like you don’t care about them at all. Interview Links: Sponsored by: Sweetprocess.com Davidhorsager.com Trustedleaderbook.com/scalingup Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Where do we find the time for all the meetings we have to do within the company? Daily meetings, quarterly meetings, off-site meetings, annual meetings, etc. It just feels like our agendas get filled up quickly with meetings and meetings, and we have very little time for real work. Bill was working with a company that had over 1,000 people working there and there was a common complaint leadership had: We don’t have time for all of these meetings. This is actually true for smaller companies too. Everyone struggles to find time for meetings. If you don’t get proactive in designing the ideal cadence and rhythm of the meeting, then you’ll never find the right time for it. Find out what’s the ideal time for your daily meetings, book it in, and honor it no matter what. At first this will be hard and you might have to move things around, but you’ll quickly see the habit building as everyone comes to expect it. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

We have three coach panelists on the show to discuss how to create value for customers, stand out from the crowd and be unique, and some of their favorite books this year. Our guest panelists also share some really clever pivoting examples. A bit about our expert coaches: Karie Kaufmann has successfully coached over 1,000 businesses and high-performance executives to achieve greater levels of growth. Judy Guido is a returning panel guest and has overseen at least 100 successful mergers and acquisitions throughout her career, and finally, Wade Wyant is a 20-plus-year entrepreneur, YPO member, and scaling up coach. Verne Harnish recently released a list of the top five business books in 2020. The coaches discuss what they liked about these five books: Humanocracy by Gary Hamel and Michele Zanini, Fanocracy by David Meerman Scott and Reiko Scott, Leadership Is Language by L. David Marquet, No Rules Rules by Erin Meyer and Reed Hastings, and Breath by James Nestor. Judy really liked “Good people don’t leave because of the company, they leave because of the people.” Don’t de-skill jobs, instead upskill people. Karie says one of the best questions you can ask is, “How can we get better at this?” As a leader, you don’t have to have all the answers. Rely on your team! Wade agrees. When you change your thinking around people and what they’re capable of, the bureaucracy layer doesn’t need to be as necessary. Bill’s biggest takeaway from the Humanocracy book is, if you’re going to empower people, you need to lead more with questions. Stop telling people what to do, and being the last one to speak. Judy explains why she hates the term, “best practices.” You’re creating a line in the sand for your staff and it stifles innovation and creativity. Twenty percent of people in an organization didn’t feel like their opinion mattered and 40% felt like they were never encouraged to innovate. Interview Links: Karie: Kariekaufmann.com Judy: Guidoassoc.com Wade: Redwagonadvisors.com Books: Humanocracy, by Gary Hamel and Michele Zanini Fanocracy, by David Meerman Scott and Reiko Scott Leadership Is Language, by L. David Marquet No Rules Rules, by Erin Meyer and Reed Hastings Breath, by James Nestor Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Are you struggling with getting around to your one-on-ones with your team? Do you find that they’re not particularly effective or a good use of your time? Or the simple fact that you don’t want to tag on another meeting to your already swamped day? Bill was working with a SaaS company and they were having a lot of confusion in their one-on-ones. The solution? They refined their process down to a one-page job scorecard to help things run smoothly. Another client of Bill’s got their one-on-ones down to 15 minutes! Just by the use of this simple one-page scorecard, each team member was getting a feedback session every two weeks and it immensely improved the direction and flow of the business. Interested? Bill has this one-page scorecard ready to download in the resources below! Resources: Scalingcoach.com/job-scorecard-worksheet/ Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Do you have trouble focusing? Don’t worry, this is a common problem many people have! When we’re being thrown so many things on the news, on social media, in our businesses, it’s hard to keep present on the important things. Here are some solutions to help manage these pain points and keep you focused! Erik Qualman is a five-time #1 Bestselling Author and Keynote Speaker and has been voted the 2nd Most Likeable Author in the World behind Harry Potter’s J.K. Rowling. Erik is out with a new book, The Focus Project: The Not So Simple Art of Doing Less Book, which dives into how to keep your mind on one track. Bill needs focus more than ever. With the dog barking in the background and the constant pings and dings on his phone, it’s a surprise how anyone in this digital age can get good work done with so many distractions coming at us. When you look at Warren Buffet’s calendar, it’s almost completely blank and that’s intentional. He needs space to think. Bill Gates took a page from Warren’s book, but prior to this, he was under the impression that a good CEO just crams their day with as many things as possible. The truth is, it’s a balance and this is the hardest thing for CEOs to achieve. You need “blank space” but you also need to “get things done.” It might sound insane, but you want to block out a chunk of your calendar for “emergencies and interruptions.” For Bill, it used to be an hour-and-a-half window in the afternoon. He’s aware that emergencies don’t always happen at 2 p.m. on the dot, every day, but at least you still have space to handle it when bad things do occur and you can shift your calendar around. Interview Links: Sponsored by: Sweetprocess.com Equalman.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Are you having trouble with team performance? Do you feel like your team is just disinterested? As leaders, we always want to get the most out of our people, but how can we do this without running a dictatorship? If you want people to be passionate about their work and strive for new heights, the first question you have to ask yourself is, “What’s in it for them?” Talk to your people about their hopes, dreams, and desires. Each person would have a different answer, and as a leader, it’s important to dig deep and find out who is motivated by what. Who wants to buy their first house or go on that dream vacation? Who wants to go back to school? If you can connect what they’re working on today with what they want in life, you’ll see a shift in your team’s excitement and output. Resources: Scalingcoach.com/oppp-worksheet Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Today we’re talking about culture! How do you maintain culture when you’re working from home? Today’s guest knows how to navigate this delicate space and has some answers for you! It’s not as difficult as you think it might be! Brett Putter is an expert in company culture development who is consulted by companies and leaders worldwide to help design, develop, and build high-performing cultures. He is the CEO of CultureGene, a culture leadership software and services platform. Brett is also the author of his second book, Own Your Culture, a blueprint to building strong, functional post-pandemic company culture. Brett was running an executive search firm and a common theme he found in his high-level executives was that they had a very deep and strong understanding on the value of culture. It was the key difference between having a high retention rate vs. losing ¾ of your leadership team. A common problem with creating values is that it ends up just being words that people forget or don’t know how to live by. You want to teach your people what it looks like on an organizational level to live and work within your company values. A good leader has a keen eye on seeing when their staff is acting within the company values, and if they’re not, quickly reacting to correct bad behavior. Other members of your team are watching you, so it’s important that you lead by example. Interview Links: Sponsored by: Sweetprocess.com Culturegene.ai Brett on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube TWEETABLES: “It’s not just lip service, it’s not just a tick box exercise. You really got to work on your culture as an asset in the business.” “A leader is good at spotting that you’re not living the values, and taking action to solve that.” “Great leaders make their culture more visible, tangible, and conscious. They’re talking about it and evaluating their decisions based on it.” Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits). Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Do you feel like your team is running in opposite directions? This might be because they just have too many priorities on their plates. This is actually a common problem! Bill was working with a company that made some recent acquisitions and they had a lot to do for the quarter. In the beginning, it was hard to focus on 3–5 top company goals for those 90 days when they had over 50 things they had to tackle. If you can’t narrow your list down to a couple of things, try having a laser focus on one main theme that you can get your whole team on. Pick something that’s important to the company and create a battle cry from that theme. For example, the rallying cry of the Apollo 13 mission was, “Failure is not an option.” Resources: Scalingcoach.com/wp-content/uploads/2020/11/Quarterly-Theme-Creation-Worksheet.pdf Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

When it comes to scaling up, some Founders have dreams of selling their business but aren’t sure how to go about it. Are you confused and not sure where you should even begin? Well, today’s guest has sold four companies and knows a little bit about the art of selling your business for a high value! John Warrillow kicked off a revolution in 2011 when he released his bestselling book, Built to Sell: Creating a Business That Can Thrive Without You, a process that helps business owners reframe how they think about the business. John is out with a new book, The Art of Selling Your Business, where he discusses why it’s not luck that certain businesses sell high, and breaks down the “how,” in this week’s episode! John interviewed hundreds of entrepreneurs to better understand their exits and what made them sell their business for multiples more than the “industry standard.” What he learned is that these entrepreneurs have a certain dance that they play that helps their buyers feel comfortable and secure. John noticed that the happiest people who sold all had pull factors vs. push factors. They were excited about the “next thing” and they were selling because they were ready to move on. The pull factor guys were selling because of external stresses, pandemic, employees, government red tape, etc. This is the key to help you not live in regret after you’ve sold. Before you start the process of even thinking about selling, what’s your “freedom point” when it comes to living out your life with enough cash? When your business hits a critical financial point, even if you’re still enjoying the business, take some time to consider whether it makes sense to hold it or to sell it. The promise for entrepreneurship is freedom, but the reality of that doesn’t always exist. Many times, owning a business can become less free than being an employee of a business. The biggest mistake entrepreneurs make is getting lured into a proprietary deal, which is where the potential buyer learns that they’re the only person at the table. Interview Links: Sponsored by: Sweetprocess.com Builttosell.com John on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Are you making things harder than they need to be? Despite our best intentions, we can sometimes overcomplicate the simplest of tasks. Bill is used to working with passionate leaders who want to make the world a better place. The problem comes with delegation. An active founder or leader is a good thing, but it can actually make everyone around them hesitant to take on a task, as they know they’ll eventually have their hand in it. The key to creating a well-functioning team is trust. In order for you to trust, you have to pull back and let your team learn, and even potentially fail. The Rockefeller habits checklist is a great starting point to get your fingers out of the cookie jar and empower your people to do good work. Resources: Scalingcoach.com/rockefeller-habits-checklist-worksheet Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success. Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20