Scaling Up Business with Bill Gallagher

Companies now have everyone working remotely. If you don’t have it yet, you’re about to. Remote work is becoming the new normal and most of us are not set up for it! Today’s episode is all about ways you can optimize your working-from-home situation. Daniel Ramsey is the Founder and CEO of MyOutDesk, a virtual assistant provider for businesses looking to take their needs offshore. Daniel has over 13 years of experience helping clients manage remote employees and has a quick checklist of all the tools, systems, and processes clients need to succeed. Daniel started his business in 2008, during the economic downturn, and had to think quickly on how to serve his clients. He helps his clients in four key areas, sales, administrative support, operations support, and marketing assistance. In Daniel’s checklist, the first step is to understand who your audience is and what are the different things that matter to them. This could be your employees, clients, and vendors. Once you understand who you need to be talking to, the next is to develop a remote checklist. Find your communication hub that everyone will use. Start your day with to-do tasks and end your day with a report on how those tasks went. Over-communication is critical at this time. Use video conference calls when chatting about important topics because that face-to-face interaction is critical. Interview Links: Myoutdesk.com Dave on LinkedIn Ringcentral.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Each day this week, Bill has been sharing a podcast about important information you need to know during a crisis. We first started with Warren Rustand, who discussed leading in a time of crisis; he was followed by Heidi Hanna and she covered the mental health aspects of dealing with a crisis. Greg Crabtree covered business financials, Rich Manders spoke about how to create a Plan B without panic, and finally, Cameron Herold discussed how to execute during a crisis. You can look forward to Verne Harnish’s talk about the 5Cs for leading in a crisis in the next few days. There will be an upcoming podcast about remote work, as well! Don’t try to fake it during this time. If you have concerns or fears, lean into it and face it. Don’t you try to avoid it or replace it, or numb it. Bill woke up at 2 a.m. feeling anxious and he spent some time trying to find where these feelings were coming from. By developing your emotional intelligence and awareness, this gives you an excellent opportunity to show up as a leader and be there for your team as well. Also, don’t feel like you need to have a fully thought-through strategy. Leaders feel like they need a plan right now to guide them, but it’s hard to develop one when you don’t really know what’s happening yet. Get ready to plan on the go at a time like this. Sometimes you can even involve your team to help create the plan with you. It doesn’t have to all be on your shoulders. Use this opportunity to create leaders within your team. It’s really essential that you lead even before you have a foolproof plan, but you can start by just engaging with your team and letting them know you’re there for them. By pooling your resources together, you will be able to discover unique solutions to current problems. Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Panic is contagious out there but so is leadership. It’s time for leaders to rise up! This is why we have a very special guest today and that’s Verne Harnish. He has spent 38 years working with the best leaders dealing with crises and has some words of wisdom for you today. Things are changing every 24 hours and so it’s important to keep your eye on the prize and plan for where you plan to be in the next ten years. What’s happening today, we will get through it. Just like we’ve gotten through world wars. Leaders need to be over communicating during this time. People need it. People don’t feel safe and when they have a leader constantly checking in and letting them know that all of us will persevere, your staff will think rationally and, most importantly, not panic. If you have something negative to share, make sure that’s what you talk about first. Don’t try to sugarcoat it. During this time, focus on giving. Give, give, give. You might want to consider turning off promotions because that might be seen as insensitive. Also, take some time to learn something new and focus your attention away from the news. Take care of the little tasks that you’ve been putting off. You have a great opportunity right now to recenter yourself and optimize processes. You might actually find that you’ll have extra cash laying around! Finally, remember to stay calm! A leader sets the tone for the entire organization. If you’re having a hard time remaining calm, try to breathe, adopt a new mantra, and/or practice mindful meditation. Just take a few deep breaths and be thankful you were able to take those breaths! Interview Links: Scalingup.com “5 (Practical) Cs For Leading In A Crisis/Downturn” Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Basic routines still matter as you are going through change and a bit of disruption in your standard patterns. Focus and great execution will help get you through this period of stress and uncertainty. Cameron Herold is a business consultant, best-selling author, and speaker. He built two million dollar companies by the age of 35 and grew one of his companies, 1-800-GOT-JUNK? From $2 million to $106 million in revenue within six years. Today, he is the Founder of the COO Alliance. Cameron publicly announced in January that he would shift 50% of his assets into cash to prepare for a downturn. He has been telling his coaching clients for the last 12 months to prepare for a downturn. It’s important to have a discussion around the ‘what ifs’ before you need to have them. To react in the moment of uncertainty is very stressful. Cameron recommends that for future crises, it’s important to take some time out of your day every month for a strategic thinking session. Give yourself some space to think about the next 12 months and what might the world look like. By having a plan, you can become adaptable during an uncertain time. For example, two of Cameron’s speaking engagements canceled. It’s not a big deal to Cameron because he is able to focus on his core plan, which is to grow COO Alliance and to continue on. Instead of freaking out, he is focused on his three-year vision that he is driving towards. Interview Links: Cooalliance.com Cameronherold.com COO on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

How do you move from surviving to thriving during the worst pandemic crisis we’ve seen in a very long time? You can write your own breakthrough growth story right now. Today, you’ll learn how to use the Strengths, Weaknesses, and Trends (SWT) tool to help accelerate your growth. Rich Manders was the Co-Founder of iAutomation, which started from $0 sales in 1998 and grew to a $90 million run rate with 185 employees. He is currently the Co-Founder of FreeScale Coaching Systems, a leadership team coaching firm focused on helping scale middle-market businesses. Rich works on a quarterly rhythm with his clients and they are stuck in uncertainty due to the Coronavirus. Clients are unsure how this pandemic will affect their business model going forward, but to help them get unstuck in this process Rich is helping them get their Quarter 2 plans done. The first step is to do an SWT analysis and update it. Rich estimates that 3/4 of his clients are severely impacted by the virus. Key conferences and flights are getting canceled, leaving a lot of people homebound and unable to work. Rich is working with clients on a backup plan. It is always good to develop a plan for the downside. Take your current business model and your income statement and broadcast ‘doomsday’ scenarios. Rich recommends three: 10% cut in revenue or sales, 25% cut, or a 50% cut and rework business plans around each of these cuts in advance. Interview Links: Freescalecoaching.com Rich on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Cash is a king and you can’t survive without cash. You also cannot take advantage of opportunities without cash. If you’ve prepared well, you have a big cash reserve right now and you will be able to maximize your return on luck during this period. However, what happens if you don’t currently have enough in reserves? Greg Crabtree is a speaker, author, entrepreneur, and financial expert. He is the CEO of Crabtree, Rowe & Berger, PC, a CPA firm that focuses on helping businesses create sustainable profits, manage tax implications, and more. Greg is also the author of the book, Simple Numbers, Straight Talk, Big Profits, in which he shares his core principles on how to turn your business into a wealth-building engine. When Greg wrote his first book, it was during a time where the market had just recovered from the recession. During his research, he found that a fully capitalized business, which means businesses that had two-months of core capital targets achieved, were the ones that took advantage of their situation the most and not only survived the recession but thrived from it. Greg realizes that not every business has two months of cash on hand, which just means that businesses currently facing a crisis need to think creatively on how to navigate through situations like this. Whatever is happening in the world today, take a look at your profit engines and ask yourself, “Am I going to be losing money or am I just not going to make as much?” If you’re going to be losing money, look at the balance sheet right away and see how much runway you might have. Then, start cutting things that don’t make sense for your business right now. One of Greg’s travel clients realized that it made the most sense to turn off their paid search as fewer people will be willing to travel right now. There are big ripple effects happening all across industries. Investors are hesitant to invest, restaurant and service industries are down, people are staying home more. However, that doesn’t mean all businesses are affected equally. Greg’s real estate clients are OK in this uncertain time. Take a look at your particular industry and see if this is a disaster for you. Greg believes most industries have 90 days of runway to wait and see what this pandemic might turn into before it puts businesses in a tight situation. He is hopeful that by June things will be a little more clear and the pandemic situation will be positive. Most of Greg’s clients right now are growing between 10-30% a year. Greg’s advice is to reduce unnecessary spending, be cautious about staff adjustments, and ride it out. And remember, the stock market is not an accurate indicator of the economy. Interview Links: Simple numbers.me Simple Numbers, Straight Talk, Big Profits, by Greg Crabtree Greg on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

We’ve all heard of the advice that you must put on your own oxygen mask first before helping others. But how can you do that if you’re losing it yourself? We have a mental health expert to help calm your nerves. This episode is two of a series of five episodes on the five big moves leaders need to make right now during a crisis. Dr. Heidi Hanna is the Chief Energy Officer of Synergy Brain Fitness, a company providing brain-based health and performance programs to individuals and organizations. She is also a Founding Partner of the Academy for Brain Health and Performance and a Fellow and Advisory Board Member for the American Institution of Stress. Emotions are running very high and there has been a range of reactions to the latest pandemic news. When faced with challenges like these, ask yourself how you can become resilient through what you’re facing currently. What are the little things you can do today to take better care of yourself physically and emotionally? Heidi has a few different ways on how to better manage your emotional well being in times of uncertainty and a crisis. The first one is to have a bit of awareness of what’s actually happening, away from the fear and the hype the media might portray. It’s okay to validate your experiences and admit to yourself that we are in a difficult time and that you might be feeling overwhelmed, or fearful of what’s to come. Take some time to look for ways we can adapt more effectively to our new set of circumstances. Pay attention to what you can control to the best of your ability. Also, it’s okay to focus on the positives of life while still taking precautions. You can always take time to laugh, love, and enjoy your life despite the challenges around you. Interview Links: Heidihanna.com Ebrain.teachable.com Brainhealthandperformance.com Stress.org Heidi on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

How do you lead people when you don’t know what’s going on? Nor when you have a plan in place for an unexpected crisis? Teams are desperate for your leadership. This episode is one of a series of five episodes on the five big moves leaders need to make right now during a crisis. Warren Rustand is a serial entrepreneur, educator, and public servant. He served as Appointments Secretary to President Gerald Ford and has been Chairman or CEO of 17 companies. He was the previous Chairman of the World Presidents Organization and the Dean of Leadership for the Entrepreneurs’ Organization. He also has served on more than 20 boards throughout his career. Remember, you are a leader of your family, your business, and your community. The first thing to do is seek clarity while everyone around you might panic. Step back for a moment and make sure you have a very clear view of what’s going on. We have to be data-based in our decision-making. As a leader, think about how you might want to communicate to those who seek your advice. Communication should be driven by the available data that you have and not through rumor or speculation. During this time, it’s okay to be completely transparent that you might not know all the answers right now. It’s okay to be vulnerable and to lead your team by what data might be trickling in day-by-day. Write out your thoughts and create a plan of intentionality. List your planned steps of action on paper. This applies to both your family life and your work life. Review it and process it before you make choices and decisions. We have to find the right timing to make decisions correctly. Interview Links: Warren on Wikipedia Warren on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

How do you get your marketing to work better? How do you know when your messaging is working and how do you optimize it for maximum conversions? If you’re worried about whether your message is hitting home for your customers, chances are you have a branding issue. Lindsay Pedersen is a brand strategist and author. With her growth-oriented approach, she has advised companies like Starbucks, T-Mobile, IMDB, and more on how to hone their brand. Lindsay uses her Ironclad Method to run brands through a rigorous testing process to make sure they stand the tests of time. When Lindsay worked at Clorox, she had to get really good at developing the brand so that people would buy them over any other competitor. The truth is, brand-name bleach vs. a private label is the same thing product-wise, so what makes consumers buy a well-established version? It’s all in the branding! People often think that branding is just how your logo looks or how your social media is presented, or your personality. All those things add to the brand but are not the brand itself. Think of branding as your north star that will guide you into different mediums and product/service launches. In Lindsay’s book, Forging an Ironclad Brand, she wrote it to demystify how to create a compelling brand, how brand can be used as a leadership tool, and she shows you the method of how leaders can build this out and not feel so ‘lost’ in branding. The best part is you don’t have to be a creative type to build out this strategy. Interview Links: Ironcladbrandstrategy.com Forging an Ironclad Brand: A Leader’s Guide, by Lindsay Pedersen Lindsay on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

This episode is about an early-stage entrepreneur that used the Rockefeller Habits in Scaling Up early on his in company’s growth and was able to scale it to a million in sales within a couple of years. You will learn about his story and how he was able to keep it small. George Papazov started his trading career at Scotiabank and roughly 10 years later he launched TradePro, an academy to help provide trading education, growth, and collaboration. George trades daily with his community of professional traders and is also a licensed Master Practitioner of NLP. George started his business a bit backward. He spent long hours creating content and when he finally launched the website, nobody came! George was wondering how he could turn this into a viable business and his wife introduced him to the Rockefeller Habits. After reading it, things started to click. Through the book, he was able to take a complex goal and verbalize it in a simple sentence. This was incredibly helpful for George because it helped him not get side-tracked when developing their product. Also, by developing their brand promise early on, it was very clear what they stood for and what they wouldn’t tolerate. The next step George took was getting clear on what KPIs were important to the company. This was critical when George began growing from a one-man-show to an entire team. He needed his staff to be accountable and the KPIs helped him through that. Interview Links: Tradeproacademy.com George on LinkedIn Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm, by Verne Harnish Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Are you feeling stuck, stalled, and stale? This show is for you! Today’s expert dives into what you can do when your growth stalls out and how to reignite it back on track. With 30-plus years of experience, the answers might surprise you. Steve McKee is the President of McKee Wallwork + Company, a nationally recognized marketing advisory firm that specializes in generating new momentum for stalled, stuck, and stale organizations. He is also the author of three books, When Growth Stalls, Brand vs. Wild, and Power Branding. After five years of being in business, Steve found himself on the Inc. 500 list as the fastest-growing private company in America. This was great news, but within a few months their growth stalled and things began to decline. They couldn’t figure it out and they went on a 20-month drift where they had 94% turnover. As they were on the verge of going bankrupt, Steve commissioned a research piece on all the fastest-growing companies in the Inc. 500 list to see what they were doing right. He found some shocking factors: three external and four internal dynamics that shook up company growth. He also found out that he wasn’t the only one suffering from this problem, as 20% of those companies were in the same position he was in. The four internal dynamics are lack of alignment, loss of focus, loss of nerve, and inconsistency. These four things follow a vicious cycle with one after another and this slow buildup of problems leads to what seems to be a sudden mountain of problems overnight. If you get into this cycle and you don’t interrupt it, you will go down. Interview Links: Mckeewallwork.com Steve Mckee’s books Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

As a leader, you need to learn how to speak and command a room. The ability to speak effectively opens a lot of doors and helps your team understand the overarching goal you’re trying to achieve. It’s also an incredibly useful skill to have if you are presenting a talk or being interviewed. Today’s guest is a veteran broadcaster and media trainer! Steve Kosch began his TV career at the age of 15 as a weathercaster, which led to forecasting positions on camera at ABC, NBC Bakersfield, The Weather Channel, and a 10-year-long career at CNN. Today, he operates a video editing and production business and the Media Training Network, where he helps prep his clients on how to speak during important presentation engagements. Back in the day, The Weather Channel and CNN were considered startups and they didn’t have the budget to send reporters onsite to natural disasters occurring throughout the country. This meant the team had to get creative and innovative with the resources they had. With a world so easily accessible with cameras and video, Steve reminds CEOs to always think of themselves as ‘on stage’ to avoid an embarrassing hot mic situation. People are always watching. So, be the leader, be the example of what an executive presence looks like. CEOs are used to winging it on the spot, but media interviews or recorded interviews are far less forgiving and it can end badly. People can also get their words right in interviews, but if the body language doesn’t match, the audience will know this person has something to hide as they will believe body language over words. A good media trainer teaches both the words and the tonality and body language to nail those interviews. Interview Links: Mediatrainingnetwork.com Steve on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

People get into sales because they’re great at talking, but once they’re in it, they realize they also need to be good at listening. Once they have these two things down, the final step is to have a repeatable process so that you can close deal after deal, seamlessly. Les Lent has over 20 years of experience as a sales professional, manager, and leader. He has helped scale his sales department from $30 million to over $300 million in annual revenue. Les has led teams of seven to 70 and is the author of, The Profession of Sales. He is currently working on his second book, Two Things Holding You Back. Les failed at his first sales job. He struggled over a year to get the hang of things before finally quitting and starting a new career field. Fast forward 10-15 years later and Les realized he could become good at this and he started to teach himself the sales process. When he learned that there was a method to the madness, he succeeded. Your sales book will change and grow as your organization does, but the importance of this book is to develop consistency in the sales process. This makes it easier for you to grow when your entire sales staff is on the same page. A lot of companies will have part of their business process set up in a way where it is duplicatable, but the sales teams are often the last department that gets that kind of attention. And in the cases where they might have a sales process, salespeople are so strict in following the process, — the script — that when you get a lead that doesn’t fit the mold, they blunder it. Interview Links: Leslent.com Les on LinkedIn The Profession of Sales, by Les Lent Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners! Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

What’s happening in the world of Scaling Up? Our panel guest is Eugene Terk; he is the VP of Business Development & General Counsel for Align Technologies. He and Bill discuss everything from Horst Schulze’s biography, Excellence Wins, to the #1 investment of the decade, how to best leave a fulfilling legacy, and so much more! Horst Schulze is the man behind designing an excellent experience at Ritz Carlton. In his book, Excellence Wins, he details how he scaled the brand while beating an incurable form of cancer along the way. Eugene admits he is a loyal Marriott fan, but it is true that staying at Ritz Carlton is a very exceptional experience. Everyone remembers your name there. The best investment of the decade… is bitcoin? $1 invested in 2010 would be worth $90K today. Although amazing, Bill thinks it’s too volatile. $1 of gold is now worth $1.34 and crude oil performed the worst overall; $1 of oil is now worth $0.74. Eugene noticed that the U.S. stock market is currently performing the best in the world. Park it, chill out, and play the long game. One of Scaling Up’s highest-rated speakers, Jeff Hoffman, talks about leaving a business legacy and how to truly take care of your people and connect with them. Your work family is often as important as your family at home. People want to surround themselves with good people and you want to see them grow and succeed. It might sound simple, but by keeping your employees happy, they end up staying at your company for longer! Interview Links: Alignwithscalingup.com Aligntoday.com Eugene on LinkedIn The #1 investment of the decade Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, by Horst Schulze Leaving a Legacy A <a href=...

Today’s episode is all about marketing, marketing, marketing! How do we integrate old-school marketing with new-school methods? Is it possible to do it in a cost-effective, repeatable way? Our guest has some answers! Andy Buyting is an established thought leader in the world of content marketing and brand positioning. He is a TEDx speaker and the author of two books: The Retailer's Roadmap to Success and How to Win Clients & Influence People. Andy has successfully leveraged his integrated marketing approach to print, digital, and through interactive marketing, to help captivate an audience and build reputation. When Andy was in Verne Harnish’s program, Birthing of Giants, he was exposed to the concept of building a reputation through print media. Andy was running the marketing for his retail family business and he decided to launch their own retail magazine. This helped the business tremendously because they were the only retailer who had a magazine! Through his magazine, other retailers/businesses throughout the country were approaching Andy and asking if he could replicate the same thing for their business. He developed a program so that companies could quickly create their own plug-and-play magazine. The next thing he knew, he was building a magazine company on the back of his retail business and leveraging his customers’ mailing lists. His first issue with these partners had a print and distribution size that was 4X the size of the largest home and garden magazine in Canada, which had been in print for 120 years. After that, the rest was history. Interview Links: Tulipmediagroup.com The Retailer's Roadmap to Success: 33 Secrets for Driving Your Business to the Next Level How to Win Clients & Influence People: Create Instant Credibility and Gain an Unfair Advantage Over Your Competition “Become the Yellow Flower in the Sea of Red” | Andy Buyting | TEDxUNB Birthingofgiants.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Do you feel stuck in your work or even in your life? This show is all about how to get unstuck and to unlock more of your potential even when you’re battling personal hardships. Today’s guest discusses how you can take your most complex thoughts and turn them into action. Klyn Elsbury was born with Cystic Fibrosis, a life-threatening disorder that damages the lungs and digestive system. Klyn was told she would not survive beyond 14 years old and spent most of her life going in and out of hospitals. Klyn knew she had to be smart with the time she had and so today, as she hits her 30’s, she is a Keynote Speaker, Bestselling Author, and the host of the Neuroscience for Sales Success podcast. Klyn would spend anywhere from two to six months in a hospital every year. It was her illness that drove her to find more effective systems to help her grow and scale her business. Remember, if you are feeling like you can’t step away for a week or a few days, have Klyn be your reminder that yes, you can make things much more efficient! When Klyn first heard of Neuro-Linguistic Programming (NLP), she thought it was a bunch of woo-woo and was extremely skeptical at how well it would work. She started off trying to find flaws within the system, but as she dug deeper into it, the more she realized it really does work. This led her down the path of getting her master’s in NLP. How do we move from thought to action? We often think it’s a motivational problem, but it’s not. It’s what happens before you become motivated that gets you excited to stop procrastinating and do that thing. Think of what happened just before you became ridiculously motivated. What were you experiencing? Curiosity? Anger? Anxiety? Those are the emotions you want to focus on so that you can kick procrastination in the butt and turn your dreams into real action steps. Interview Links: Missklyn.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Gender equality is not just about closing the pay gap for women and making the office environment equal; there are a lot of positive effects a company can have when both sides of the population are represented fairly. Katica Roy is a gender economist and the Founder and CEO of Pipeline, an award-winning SaaS company that uses artificial intelligence to identify and drive economic gains through gender equality. Pipeline was named one of the ‘Best Inventions of 2019’ by TIME magazine. Katica is the daughter of an immigrant and refugee. Growing up, she saw her family overcome such big obstacles. Their family ethos is to always do your best and to never give up. This has helped Katica become fearless as an adult and to not get scared of the ‘no.’ It just means you’re getting pushed in the right direction! The 1992 election was the first election Katica could vote in and one of the things that stuck with her was that California, a place she was living in at the time, was the first state in the union to elect two female United States Senators. When we think about gender equity, it often is a synonym to women’s rights, but it is so much more than that. Gender equality affects men too, but we hardly ever talk about that. If we take a look at homecare with children, for example, we know that 48% of working men would like to stay at home with their children, but they can’t. Interview Links: Pipelineequity.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

We can reach anyone through technology, whether it be through social media, Slack channels, text, emails, etc., there is always a way to get through to someone, yet we are less and less connected. How can we truly connect with people in a meaningful way? Our guest is an expert in customer service through connection. John DiJulius got his start owning and running a chain of upscale salons and spas in the mid-’90s and his business was repeatedly named one of the top 20 salons in America. John’s primary business, The DiJulius Group, is an international consulting firm. John also runs a non-profit, Believe in Dreams, which works with children in helping them achieve their dreams. Ever gotten the, “Your call is important to us” message? You know it isn’t! The reality is, technology is not the enemy, but it does make it easy to eliminate the true human experience. Just take a look at social media, we feel much more connected to our old highschool buddies, but those relationships become much more shallow as we only see the highlights and not the nitty-gritty. Naturally, as we rapidly grow, we cannot be as careful about who we hire into the company and that can really destroy the customer experience. Our customer-facing employee rarely understands the pain their target customer is facing. The valet parking the customer’s Maserati is not driving a Maserati himself. Consultants working with CEOs might not have ever been CEOs themselves. The first step is to help your employees understand what your customer is going through. John uses Starbucks as an example; they were growing rapidly and everything was breaking at the seams. John worked with Starbucks to create a ‘day in the life of a Starbucks employee’ roadmap, which helped employees consistently give their presence, attention, expertise to their customers, no matter what struggles they were going through. Interview Links: Thedijuliusgroup.com Believeindreams.org The Relationship Economy: Building Stronger Customer Connections in the Digital Age, by John DiJulius III Ruby.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

We have a special episode for you today as we close out the decade. A best of 10 podcast episodes from the Scaling Up Podcast that our listeners and production crew have loved over the years! Happy New Year! Stacy Bare is a veteran of the Iraq war and is the Founder of Bare LLC, a consulting firm working to grow healthy organizations, people, and places through health and adventure. He is also the Founder of Adventure Not War, which aims to climb, ski, and adventure in places veterans have fought in. Brian Solis is a digital analyst and anthropologist, where he studies disruptive technology and how it impacts the market, society, and individuals. He is also a keynote speaker and the author of eight books. Brian became a digital anthropologist in the late ’90s to study how emerging technologies are changing our society and our behaviors. The goal was to understand these changes so that new technology would have a positive impact on us and not a negative one. Nick Nanton is a four-time Emmy Award Winning Director, Producer, and Filmmaker. A master storyteller, Nick is recognized as one of the top thought-leaders in the business world and is the author of StorySelling. On today’s podcast, Nick and I dive right into the art of storytelling and how to tell your story in a compelling and engaging way. John Ruhlin is the author of GIFTOLOGY: The Art & Science of Using Gifts to Cut Through The Noise & Drive Referrals and founder of the Ruhlin Group. There are an art and science to using gifts to cut through the noise and drive real referrals to your business. In this episode, John discusses how to use gifts to scale your business and increase referrals. John Ratliff first applied The Scaling Up Rockefeller Habits when he was the Founder/CEO of Appletree Answers. He grew it from a relatively small company in 1995 to 700 employees, before selling it in 2012. Today, he is the Managing Director of STS Capital Partners and sits down with Bill to discuss our overall mental health and how to combat depression when you’re sitting at the top. Verne Harnish is the author of Scaling Up, Founder and CEO of Gazelles. He is also co-founder of the world-renowned Entrepreneurs’ Organization (EO) and the Birthing of Giants. Morra Aarons-Mele is the founder of award-winning digital agency Women Online and its database of women influencers, The Mission List. She is an internet marketer who has helped launched online campaigns for world leaders and organizations including the United Nations, Malala Fund, Hillary Clinton for President, President Obama, and the Bill and Melinda Gates Foundation. Morra is also the author of Hiding in the Bathroom. Ron Lovett is an author, entrepreneur, and leader with a passion for change. He is the Founder of Connolly Owens, where he and his team build companies with a purpose. They teach companies how to create accountability so that their entire team is focused on the same company goals. Lara Hodgson is the co-founder, president, and CEO of NOW Corp. She also serves as an Entrepreneur in Residence at Harvard Business School. NOW Corp is the company she co-founded to free small businesses from the burden of funding trade credit and to enable small business growth. The concept for NOW Corp’s NOWaccount payment system stems from the challenges Lara faced when growing her manufacturing business, Nourish. Carl Gould is an entrepreneur and business growth expert. Carl has built three multi-million dollar businesses by the age of 40, has mentored the launch of over 5,000 businesses and has trained and certified over 7,000 business coaches in 35 countries. Interview Links: “Stacy Bare — Adventure Not War” “Brian Solis — Live a Happier, More Productive Life” “Nick Nanton — ‘Storyselling’ – How to Tell Your Personal Story” “John Ruhlin — The Strategic Way to Use Gifting” “John Ratliff — It’s Lonely at the Top: Your Work and Your Mental Health” “Verne Harnish — The <a href=...

Today’s panel coaches are Andres Zylberberg and Kim Bayer-Augustavo. Andres has over 15 years of experience as a consultant and business growth coach and Kim worked as the Marketing Officer for McDonald’s for over 22 years and now impacts companies as a growth coach, as well. Our panel will be discussing and sharing their thoughts on some of Verne’s insights and will be highlighting some of the world’s most interesting events for the month of December. They talk about gender equality in the workplace, whether culture fit hurts diversity, and why you should stop saying your company is like a family. There’s a big shift in culture around the world, not just in the Middle East. However, Saudi Arabia is a prime example showcasing that it’s never too late to make a change and go against what is considered ‘tradition’ with their recent end to gender segregation in restaurants. When it comes to equality in the workplace, the more equal the culture, the more likely they are to innovate and create something amazing. Cultures that have a balance of both genders were not afraid to fail in the pursuit of innovation. There is often a disconnect between what we want the company to be versus what it actually is from a culture perspective. Andres highlights an example where if you’re not happy with the culture of the company, it starts with you first. A CEO commented to him that his culture began to change the moment he stopped wearing a suit to work. People within the organization realized very quickly that it was okay to change! Ben Horowitz is out with a new book, What You Do Is Who You Are: How to Create Your Business Culture. In it, he discusses that strong cultures include a ‘shocking rule.’ Kim really likes this idea and will be working with clients going forward on incorporating more of this into a company’s culture. A shocking rule captures people’s attention and helps them think outside of the box. Denise Lee Yoh makes the case to not talk about your company like they are your family. Bill once had ‘we’re like a family’ in his company values and he had to retire it because he realized that when you fire the employee, you’re not inviting them to Thanksgiving dinner. Kim agrees. When she worked with McDonald’s, they used to call themselves a McFamily. However, the culture has changed dramatically since its inception and the prior CEO, Steve Easterbrook, said that family doesn’t apply anymore because they are a business. Andres worked with a client where the family concept was no longer applicable in their business as well. Instead of tying a family connection into the company, they shifted focus and developed a growth mindset instead. They asked everyone, ‘What do you want to get out of this company?’ Andres feels this is a much better approach than trying to build a family connection in a company. It’s a give-and-take approach and it sets the right expectations for everyone. Interview Links: Andreszylberberg.com Augustavointernational.com Accenture’s Latest Report on Equality Google Founders Step Aside What You Do Is Who You Are: How to Create Your Business Culture, by Ben Horowitz “Stop Saying Your Company <a href=...

Today’s guest shares his experience going through the EO Accelerator program and how it has made an impact on his startup. Bill also takes this time to answer some common questions that he often gets from people who are interested in joining. Chris Ronzio is the Founder and CEO of Trainual, a leading SaaS company that helps fast-growing businesses automate their onboarding and training process. This is Chris’s fourth business and will finish this year with 25 employees and millions of dollars in revenue. Chris believes the Accelerator program was like his real-world business education. He went through a business undergrad program before, but it really only covered the basics. This specific program is for companies that are in between $250,000 to a million dollars in revenue and it’s to help get you over the first million in sales through the use of systems and processes. When Chris joined the program, he was paired with an accountability group, which was a completely new experience for Chris. He was assigned six other people and they would meet once a month for about three hours. The support group was so critical because Chris finally had a place where he could vent out his problems and get real solutions to them. For example, Chris was going through a big problem one day. He had paid one of his vendors $10,000 and the vendor hadn’t delivered what he wanted. It didn’t look like the refund was going to happen either and there was a lot of conflict going on. The coach in the accountability group helped put things into perspective. It’s a small town, do you want to have a bad reputation? Can you practice empathy in this situation? Chris learned a very valuable lesson of ‘sunk costs’ and he wouldn’t have gained that without having an outside perspective. Interview Links: Trainual.com Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Are you currently in the startup phase where you’re launching a new business? Or are you already established, but looking to launch a new product or service? Then this episode is for you! Today’s guest dives into how you can make the startup phase a little easier on yourself so that you can scale up faster later on. Jon Warner is a five-time CEO and currently serves as the CEO for Silver Moon shots. He is widely respected as an entrepreneurship mentor and lectures on entrepreneurship at both the undergraduate and MBA level. Jon also has 40 published books under his belt with topics ranging from leadership, innovation, and more. Jon’s latest book, The SLAM Process, which stands for Startup Launch Assistance Map, uncovers how new founders can maximize their success during all the startup chaos. The book provides an easy set of sequential checklist-based approaches so that it can easily serve as a guide for any startup. So many startups get it backward, at first. They develop a product to solve a problem first, instead of going out and researching if the problem is indeed a ‘big deal.’ Jon worked with a company that initially built a water/showering solution for the homeless and for festivals, but it turned out that neither niche wanted those things, so they had to pivot! Today, this company is in the disaster relief field and is working with the U.S. Navy to incorporate their showering product overseas. In Jon’s book, he has simplified the Business Model Canvas, which is often found in lean startups. Jon has been using this model for a number of years and found it to lack sequence and to be a bit difficult for his entrepreneurs to follow. Jon’s version has a clearer sequence and really focuses on the ecosystem entrepreneurs plan on entering, which is not something the business model canvas addresses. Interview Links: Slamprocess.com Silvermoonshots.org Jon on LinkedIn The Lean Startup, by Eric Ries Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Anything big that you want to accomplish will require scaling up and that also means you will need a good team on your side. How do you cultivate a good team? The topic of this week’s show covers how you can build collaboration, growth, and engagement with your people so that everyone in the organization prospers. Jeff Manchester is the Co-author of the book, The Power of Vulnerability - How to Create a Team of Leaders by shifting INward. Jeff has worked with over 1,000 Presidents and CEO as their executive coach to help their management teams excel in their current role and develop a more collaborative work environment. Jeff worked with a consulting client recently who was in the auto parts industry. He was in the room with 16 of their top tier and 2nd tier leadership and it was very apparent to Jeff that there was some disconnect between leadership. Their mission, process, and goals were a bit scattered. He knew that if this company wanted to see bigger growth, everyone needed to be aligned. When Jeff was able to bring focus to their biggest goals, there was a big shift in the company. They were engaged because they believed in the message and went above and beyond for their vendors and service providers. They did extra touches that aligned with the company values and in turn, this made the providers feel valued and cared for. This gave their company 18 consecutive months of record sales they had never seen before. Jeff shares a touching story of another client. When one of the leadership teams shared a vulnerable and devastating story of loss, uncertainty, and illness, the whole company banded together with her and it even made them change their company culture to be less bureaucratic and more helpful. Through this experience, they were able to hit their 12-month targets within 6 months. Interview Links: Shift180.com Jeff on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

You’re going to have a hard time developing your business and scaling up if you’re also not developing yourself. Today’s guest’s story shares some of his leadership hardships and challenges. When we’re looking to improve the business, the first person we need to change is ourselves! Jeff Harris is the Interim CEO at Nomos One, a lease accounting and lease management software firm. Jeff is also a member of the Forbes Business Development Council and has experience in operations, sales, product management, customer success, and more. Through Jeff’s leadership efforts, he has decreased costs, optimized cash flow, and increased revenue growth in companies as a Scale Up Implementer. After experiencing symptoms of not being able to swallow, Jeff collapsed Christmas morning and had to be rushed to the hospital. It was there that he realized he had pneumonia and was later diagnosed with a rare disease called esophageal achalasia, which makes it difficult for food and liquid to pass into the stomach. He was put on a liquid diet for 3 months and he lost 30lbs. Throughout this time, he didn’t want his three kids to see dad being a victim of his illness. He wanted to set a positive example for them that you can push through adversity, but it was tough. Food is such a central point in our lives. The first time Jeff went into a grocery store and realized he couldn’t eat anything, he got overwhelmed and frustrated. The smell of good food around him during mealtime was absolute torture. Instead of having an ‘oh poor me’ attitude, you have to change your focus to a growth mindset. Where you are today is tough, but you’re not stuck there. So what are your options? How do you lead yourself out of it? It’s so easy to focus on the end-game, but what happens if you don’t know when that’ll be? Instead of giving yourself mental torture, focus on the positives of the journey you’re on now. Interview Links: Nomosone.com Jeff on LinkedIn Mindset: The New Psychology of Success, by Carol Dweck Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Are you uncomfortable being the spokesperson or being the person that speaks out? Or are you somebody who loves to perform but your message is not always effective? This week’s episode is for both of these types of people. On the show, our guest will be covering how to embrace the spotlight and have the ability to speak with power and poise. Eleanor Beaton is an internationally-recognized expert in women’s leadership and an advisor to growth-oriented women entrepreneurs. She currently sits on the board of directors of two Canadian venture capital organizations and is both a keynote speaker and podcast host of her own show, Fierce Feminine Leadership. Eleanor started her career as a journalist interviewing very high-performing executives of fast-growing companies. In that journey, she received first-hand experience on what these executives were doing and what made them successful. At the time, there were not as many women in these C-suite seats, and this made Eleanor curious as to why that was. For many people, being in the spotlight is terrifying. It can be so easy to just sit in the backseat and let the ‘experts’ take control but as entrepreneurs, you can’t do that. Even to show up day after day in the media spotlight can be hard, but by keeping your eye on your BHAG and what you’re trying to achieve, you can quickly see why it’s important to step into that light in order to share your mission with the world without getting burned out. The power of story is still more relevant than ever. When you step into the spotlight with great stories, people remember you and it can build connections that transcend beyond education, experience, or the life achievements your audience has. This is how you prevent your message from falling flat once you’re in the spotlight. Interview Links: Eleanorbeaton.com Eleanorbeatonpodcast.com The7virtues.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Today’s panel coaches are Lisa Foulger and Judy Guido. Lisa is an Executive Leadership Coach with over 25 years of experience and the Co-Founder of Gol Global, an organization that helps leaders scale themselves, their business, and their teams. We also have returning guest Judy, who was featured on episodes 161 and 168. Judy is the Chair of Guido and Associates and has been a part of over 100 successful mergers and acquisitions. Our panel will be discussing and sharing their thoughts on some of their favorite topics at the Scaling Up Summit in Anaheim that occurred in October. Some of Judy’s favorite speakers were Katica Roy and her touching story about how she immigrated to the United States and Molly Bloom’s story about surviving the mob’s attempts at killing her. Bill agrees. When he first heard Katica speak about women’s equality, he began to think about his wife, his mother, and his daughter, and what it really means to be an important member of our society. Lisa really enjoyed Chip Conley’s keynote talk. His story about how he found success in the hospitality industry and the ability to transfer his knowledge into Airbnb was very insightful. Judy agrees. It is amazing how Chip understood his limits when it came to the technology aspect and was willing to grow with these new challenges as he faced them. Bill pulls up an old welcome letter that Apple used to provide to their staff to help inspire them and lead them to greatness. Without knowing it. Chip did a similar thing when he first joined Airbnb. He was able to use his ‘elder’ knowledge and openness to guide and mentor Airbnb staff. Lisa and Judy discuss the importance of meditation, yoga, or some kind of mindful practice for executives. At the summit, there were two navy SEALS there and even they showed the audience how they used breathing techniques to calm down in high points of stress. What was considered a bit ‘hippy’ and ‘out there’ a few decades ago is being used regularly by people who need to quiet their minds. Interview Links: Judy Guido Judy on Episode 161 and Episode 168 Lisa Foulger Katica Roy Molly Bloom Tom Peters Chip Conley Apple Welcome Letter David Meerman Scott John Dijulius Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Ever have one of your great ideas shot down only for someone else to relay the same message and be dubbed a revolutionary? Why does that happen? Sometimes the messenger is more important than the message. Today’s episode dives into how you can become a better messenger so that everyone hears your great idea first. Steve Martin is the co-author of the international bestseller, Yes! 60 Secrets from the Science of Persuasion. He also wrote a series of Tax Letters that have generated millions in extra revenue for the UK Government and his popular business columns are read by over 2.5 million people every month. Why is it that a pop star can tell people about a vaccine and everybody pays attention, but when their doctor, an expert, says the same thing, no one bats an eye? What qualities do these pop stars have that make people take notice and pay attention, and why are the experts often ignored? Surprisingly, no one has looked at this in any detail in over 40 years. What are some of the characteristics of an effective messenger? A lot of these skills actually fly underneath the radar and we almost take them for granted. There are two types of messengers: the hard messenger and the soft messenger. The hard messenger has some form of status over their audience, often before they’ve delivered the communication. They have dominance, competence, and attractiveness. This often applies to the rich and famous. The soft messenger doesn’t have a form of status over their audience. Instead, they share a sense of connectedness with their audience. These messengers exude warmth, trustworthiness, vulnerability, or charisma. Steve has spent two years studying these two messengers and has largely ignored the contents of their message. People often listen to how you say it, not what you say. This is evident by the news cycle where sometimes the math or the stories don’t add up yet it can cause panic and stress among the public. Interview Links: Influenceatwork.co.uk Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

We’ve got to work on ourselves before we can work on anybody else. As leaders, emotional intelligence is something we constantly have to work on and improve upon. Today’s guest dives into how you can become emotionally fit in work, leadership, and life. Susan Packard is the author of two books, including her most recent book, Fully Human. Throughout her career, Susan has had her hand in developing long-lasting TV brands like Food Network and CNBC, and she built HGTV into a $15 billion business when she was COO for the organization. Today, she mentors both men and women who are curious about their promise and wanting to grow their potential. In Susan’s book, Fully Human, she interviewed a wide range of leaders to get into their heads and really find out what makes successful people tick. Susan found out that it takes some time to build emotional intelligence. In Western culture, people don’t really stop to ask themselves what they want out of their life; instead, they are so laser-focused on producing, doing, and keeping busy, even if it’s to their detriment. A leader with a good emotional IQ knows when to give their employees a break and doesn’t try to demand too much of their time away from home. Susan shares a story from her HGTV days. She was working late to deliver some important budget-related documents when she noticed that there was a big financial mistake in her work. At prior careers, this mistake would have meant Susan would have been reprimanded in some way, but not at HGTV. When Susan told the CFO about the mistake at 12 a.m., he told her that they would both come into the office early that morning, look it over together, and fix it together before sending it off. The calmness in the CFO’s approach made Susan feel respected and trusted. A leader with emotional intelligence knows when it’s important to work together and not punish people for being honest. Interview Links: Susanpackard.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

This week’s episode is a client feature! We’ll be covering how the Scaling Up principles have helped this client create success in their temp staffing business and why focusing on people will always drive results. Steve Conine is the Founder of Talent Framework, one of Nevada’s top full-service staffing and recruiting agencies. He is a speaker, workshop facilitator, and successful business consultant as well! Leveraging his experience as an operations manager and recruiter for 25 years, Steve has assisted companies of all sizes to successfully hire and manage. Steve was able to put his company on the Inc list just by following the Scaling Up principles and increasing his growth by 174% in three years! He was first introduced to this space when he worked for a local staffing company and learned the industry, inside and out, on the corporate side. However, he got his feet wet in entrepreneurship when the owners were looking to retire and sell their business and franchise. However, after 12 years, Steve was ready to go out on his own and leave the franchise business behind. He had a lot of things to learn about being an independent businessman, but through his coaching with Bill, he was able to keep focus and keep his goals on track. Bill weighs in on what it was like working with Steve. When he first started, Steve’s company was a little bit on the small side, in terms of equity count and revenue and also Steve didn’t have a BHAG, but it was still a modest goal. Also, Bill notes that Steve was very open to experimentation and was willing to collaborate with Bill, which makes a big difference in the coaching world. What did Steve think about the various tools you can leverage in the Scaling Up Framework? It was eye-opening for him to see what kinds of metrics mattered the most to him but were meaningless for everybody else. He was able to shave down the metric dashboard quite a bit just by sitting with Bill and his team to really see what was important and what was not. Interview Links: Talentframework.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

We have two amazing guests for you this week, Roland Siebelink and Cheryl Biron, to weigh in on some of their thoughts about what’s new in the world of scaling up. Stay tuned as Bill and our guests dive into the health of an organization, developing better leaders and people, and how to brace for the upcoming market storms ahead. Roland Siebelink is an award-winning tech startup CEO as well as one of Bill’s former clients. He is a coach that focuses on mid-stage tech startups and works one-on-one with CEOs to scale their businesses. Cheryl Biron has an MBA in Marketing from The Wharton School and serves as a CEO for One Horn Transportation. She has used the Rockefeller Habits to reduce her demanding role and obtain more freedom. Charyl is also a coach and is the author of The Hot Tub Manifesto! This panel’s first topic of discussion is the health of an organization. Rajendra Sisodia has an upcoming book on the subject about how to align multiple stakeholders, customers, and employees into a purpose-and-values-driven company. The purpose of a company should not be solely to make money. The ability to make money is definitely in a scorecard, it’s an indicator of company health, but it is a very weak ‘core purpose.’ In order to develop a healthy organization, their leader must be self-aware, and open to being coachable. One in five executives quit the coaching process because it’s uncomfortable to shine the mirror onto themselves and look at their flaws. Roland shares that in this coaching process, it goes a long way to just be kind than to be right. Cheryl agrees. To her, it’s about finding the right battles to fight for and let go of. The next topic is about the value of people! There are forecasts that there is going to be another recession soon, so what does that mean for leaders, today? Cheryl shares an example of how people can work together for the greater good of the company so that no one does get laid off by taking pay cuts and allowing staff to go on vacation without pay. It’s not an ideal scenario, but it benefits everyone as a whole because they still have jobs during tough times. Roland agrees with this approach. By being conscious of the market volatility and adapting your workforce to it, you also have the ability to retain industry knowledge. If you had initially laid off your workforce and were seeking the same level of expertise two to three years from now when the market has somewhat recovered, it would be nearly impossible to find these individuals again. The next topics cover the customer experience, going the extra mile the way Airbnb does, upcoming Scaling Up workshops, the benefits of a daily huddle, getting lost in communication platforms, and visualizing company BHAGs. Interview Links: Rajendra Sisodia John Ratliff Randall Reeves Mr. Jenkins Told Me… Forgotten Principles That Will Grow Any Business, by Jonathan Bancroft Connect with Roland: Rolandsiebelink.com Roland on LinkedIn Scaling Silicon Valley Style: Growing Big But Not Corporate, by Roland Siebelink & Doug Miller Connect with Cheryl: Onehorn.com Lexagen.net Cheryl on LinkedIn Hot Tub Manifesto: The Entrepreneur's Guide to Having It All, by Cheryl Biron, and Louis <a href=...

Public speaking can be a very powerful way to get your message across to a larger audience, but how can you feel more comfortable doing it? Public speaking is a big, big fear for a lot of people and today’s guest can help you connect with people from the stage. Pete Vargas helps people grow their business with stages. He and his team have booked over 25,000 stages worldwide and in 2016, he founded Advance Your Reach, an organization looking to impact one billion people through one million stage appearances by 2027. Pete lived with his grandmother when he was in the 6th grade due to the awful relationship he had with his father. Despite attempts at reconciliation, Pete decided to look elsewhere for role models. He looked up to inspirational heroes like Emmet Smith and David Robinson, who inspired him to become a better man. After Pete graduated college, he ended up giving up an $80K/year career opportunity in Dallas for an $18K/year salary to become a youth pastor in his hometown instead. He decided he was going to use a wide variety of speakers, everything from athletes to CEOs, to help inspire the youth group to become a better version of themselves; the same way he was inspired by these very individuals. Why does Pete refer to his work as ‘stages’ instead of public speaking? Pete believes there are too many war stories that come from the word ‘public speaking’ whereas stages is a much more approachable way to conquer your way into public speaking. The reality is there are a lot of full-time speakers out there who are on the road 220 days a year, but you don’t have to be a full-time speaker living in an airplane or hotel room to get your message heard. Stages are a way to grow your business, grow your movement, or grow your non-profit. There are 8 online stages and 8 offline stages that you can be on. When you are able to look at public speaking in a holistic way, it can completely transform your organization, your sales process, and the way you see your business… all without burning you out! Interview Links: Advanceyourreach.com My Ethics, My Codes of Life — Rachel's Challenge Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Today’s show is all about continuous learning and improvement. Each person has a unique learning style, so how do you know what’s right for you? What will pique your interest and keep you striving to get better and better? We feature two guest CEOs to help shed some light on the topic. JD Ewing is the President & CEO of COE Distributing. He grew up in the family business that his grandmother started in the late 40s and he has continued his education throughout the decades to create a sustainable and healthy business. JD’s company has seen quite a few transitions until now from back when it first started. In 2006, his company reached 22 million dollars in revenue, which was 100X over the course of 20 years. He is currently on track to be 4X times bigger than in ’06. JD shares his educational journey. Before he had started on this path, he had not read a book in over five years, but over the last 20 months, he has read 30 books thus far. With being introduced to the Rockefeller Habits, he understands the importance of continuous education both for him and his leadership team. He dives further on the specific examples he’s learned thus far on the show. Today’s next guest is Cameron Brandis. Cameron is the Business Director and Owner at Brandis Industries, but he’s currently overseeing two other businesses on top of his current one. These two other businesses were created after a terrifying crash that happened in Cameron’s industry that resulted in him having to lay off several of his staff members. When it comes to the educational piece, Cameron has been studying the Gazelles Growth Institute MBD (Master of Business Dynamics) program, which is a self-study course that offers practical hands-on advice for business owners looking to apply real strategies in their business right away. As a university graduate, Cameron saw that there was still quite a bit of practical information lacking in his coursework and he wanted something he could grasp and apply. He’s been working through the coursework for the last 12 months and it has played a critical part to the success of one of his startup businesses. Cameron shares further about the course structure and what he’s learned so far within the episode. Interview Links: Coedistributing.com Becoming Your Best: The 12 Principles of Highly Successful Leaders, by Steven R. Shallenberger The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues, by Patrick Lencioni The Five Dysfunctions of a Team, by Patrick Lencioni Brandisindustries.com.au MDB Program Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

You’ve probably spent a lot more time working on your product or service than you have working on your business model. Today’s guest shares his insights on how to develop your business model no matter at what stage your company is currently. Colin McIntosh is the Founder & CEO of Sheets & Giggles, a company that develops comfortable eucalyptus lyocell bed sheets. He comes from a family of entrepreneurs and has a B.A. in Economics and a BBA in Finance & Business Law at Emory University. Why did Colin decide to create a bed sheets company? He didn’t start off with this product in mind at first. He actually sat down and wrote out a business model he would feel incredibly proud of, and then built it out from there. He was looking for a massive commodities market, he wanted a physical product, he wanted a product that was largely retail but had room to be brought to life online with the right consumer model, and he also wanted a traditionally very ‘boring’ market. By laying out these guidelines, it helped him search for the right product. Colin also knew he wanted to make his product sustainable and use crowdfunding options as opposed to venture capital right off the bat. When he was able to prove market traction, then he was able to seek more traditional sources of funding. Colin knew pitching VCs his company name would not excite them. Colin sees so many founders spend too much energy in the product development stage. They spend millions of dollars just to develop a fantastic product only for it to completely flop in the marketplace. Colin doesn’t want people wasting years of their lives or their money on something that can never come true. This is why it’s so important to focus on the business model. Interview Links: Sheetsgiggles.com Colin on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Today’s show is a coach panel with Judy Guido and Daniel Marcos, where they share their thoughts on the World of Scaling Up and new developments that have happened over the course of the last month. Daniel is the Founder of the Growth Institute and he coaches all over the world, with a primary focus in Latin American markets. Judy Guido is a returning panel guest. She is the Chair of Guido and Associates and has overseen at least 100 several successful mergers and acquisitions. In this episode, we’ll be diving into whether customers drive disruption in the marketplace or whether it is the technology companies that do. We’ll also be comparing the differences between how technology has changed over the course of the last few years and how it has impacted our lives for the better. Our panel of coaches brings forth the benefits of being introduced into an industry that they know nothing about. CEOs often see this as a disadvantage, but in reality, it is very valuable because it gives room for innovation and disruption. Bill, Daniel, and Judy discuss the ‘soul’ of the scale-up and the soul of a company; what does that mean? How important is it? And how can you replicate this in your business? There are actually three areas to think about: Business Intent, Customer Connection, and the Employee Experience. Also, the coaches have a fun side discussion about Egyptian sculptures and why their noses are always broken off! Get ready for an exciting and engaging discussion about the world of scaling up! Interview Links: Daniel: Danielmarcos.co Judy: Guidoassoc.com “The Soul of a Start-up” Aligntoday.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Today’s episode showcases a typical example of how coaching can help elevate a company’s growth and goals. Bill and another coach, Jennifer Walzer, talk about one of their private client’s success stories and how you can replicate the same level of success in your business. What does it actually look like to be a private coaching client in Bill and Jennifer’s world? This private client is a contractor in the West and saw an opportunity on how they could dominate their market within their state and their whole region. They knew people who have already gone through the scaling up process, but they knew it was going to be challenging to implement these strategies in their business. This is why they hired a Gazelles coach to help them. There are a couple of ways you can scale a business. You can do it organically, you can do it through acquisition, and even through franchising. However, there is a lot of bad advice out there that doesn’t necessarily target your specific market and customer demographics. By not keeping focus on the right way to scale your business for your market, you end up losing time, resources, and most importantly, your momentum. Another point to consider when it comes to scaling roadblocks is the important C-suite hires you make. If you don’t have a coach working with you to help guide you on the best people for your business, these bad C-suite hires can completely derail you and your business. When it comes to scaling up to dominate your region, there are a lot of moving parts to consider and having an outside perspective to help guide you is critical. With this private coaching client, within two years of working with a coach, they were able to expand into three counties and have multiple offices within those counties. They had four times more people and five times more revenue as well and they’re on track for 12X growth. But how did Bill and Jennifer achieve this? Bill walks you through some simple exercises they do to help get a baseline of where the client, the leadership team, and the company is. They also work on a dream manifesto where they create a clear vision of where they’d like to go in the next year, three years, and beyond. Interview Links: https://scalingcoach.com/coaching/ Resources: Interested in attending one of our workshops? Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits. Scaling Up Summits(Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Scaling Upis the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcastand a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits). ScalingCoach.comMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Do you ever feel like you have to be in three places at once, and then at the same time, you’re not really there at all? ‘I’m busy’ is used as a badge of honor, but should it be? Leaders are always busy, yet they’re never present. How can you get better at being there when it counts? This episode has some answers. Brian Solis is a digital analyst and anthropologist, where he studies disruptive technology and how it impacts the market, society, and individuals. He is also a keynote speaker and the author of eight books. Brian became a digital anthropologist in the late ’90s to study how emerging technologies are changing our society and our behaviors. The goal was to understand these changes so that new technology would have a positive impact on ourselves and not a negative one. It feels like the whole startup/entrepreneurial community is all about dropping ‘f-bombs’ and telling people they have to hustle and grind. They live by the mantra that the reason you’re not successful is that you’re not working hard enough, but that couldn’t be further from the truth. They’re so busy being busy that they never get any work done! Brian admits that he really struggled with his latest book to achieve balance. Every part of his life was falling apart because he believed in the ‘hustle.’ No one was able to notice his life falling apart either because they were just equally as busy. Sometimes being better than yesterday just isn’t sustainable and it will cause ripples all throughout your life. Instead of bouncing from place to place, take some time and schedule in breaks to just breathe and take in life. This little pause, no matter how small, can make waves in your productivity to really appreciate yourself, in the moment, and how far you’ve come to get here. Interview Links: Briansolis.com Lifescaling.me Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

What does coaching look like? When Bill and his team coach, they usually help entrepreneurs through the quarterly and annual planning sessions and provide one-on-one services to the CEO or executive teams in between. Today’s episode features a live coaching session so you can hear exactly what goes on during these meetings! Tim Vogel has a 10X goal for his pet grooming business. He is seeking to achieve this rapid growth in just under three years. Is it possible? Is it realistic? Tim has been heavily involved in his company thus far and has already taken it from 28 staff members to 53. Bill dives in with Tim to see how he can make Tim’s goal a reality. Tim originally started his business because he had a dog and saw a missing opportunity in the market. The pet industry was growing and Tim wanted to create a mobile pet grooming business, with the end goal to franchise it. However, Tim quickly learned that he wasn’t as smart as he thought he was and he was experiencing roadblock after roadblock when it came to trying to scale his business. One of the biggest problems that Tim was running into was finding qualified technicians. The industry doesn’t have a standard licensing procedure for groomers, so finding talent was hard. Combine this with knowing how to drive a van and talk to customers, it made it even more complex. After attending the EO Accelerator, he realized his biggest barrier to scaling were the groomers, so he decided to get rid of them completely and stop doing dog haircuts. By doing this, Tim shifted his company model to more of a dog wellness business that focuses on skin, coat, ears, nails, and teeth. Their services provide preventive care by helping a dog live longer through having healthy brushed teeth and reduce the likeliness of going to the vet for an ear infection by having clean ears. Interview Links: Scenthound.com Eonetwork.org Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

We are all fans of something, whether it be a product or a person. We also love it when our customers are fans of our companies. But how do we turn fans into customers and vice versa? Our guest has some thoughts on this very subject! David Meerman Scott is a marketing strategist, entrepreneur, advisor to companies like Hubspot, and co-author of the book, Fanocracy: How to Turn Fans into Customers and Customers into Fans, which he wrote with his 26-year-old daughter, Reiko. David had an advantage when the internet first really took off in 1995 (which is when Netscape went public), he already had experience with digital information and data his entire career through the financial industry and with the emerging of these internet companies, it felt like familiar territory. He wrote his first book in 2004 and he had an international bestseller in 2007 when his book, The New Rules of Marketing and PR came out. It took the world by storm because it was the first to really talk about how to use real-time content to market a business. Through speaking engagements, David heard people saying that they are getting overwhelmed with the real-time communication and it’s become more difficult to really make an impression with their customers. After an insightful conversation with his daughter being a fan of Harry Potter, it sparked the idea for his latest book, Fanocracy. It’s a deep human trait that goes back thousands of years of how we connect with other people. We have to quickly determine whether the person in front of us is a friend or a foe and we often seek commonality between each other to make friends before they turn into foes. Interview Links: Davidmeermanscott.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

This show is a bit different from your regular episodes. Bill recently worked with incarcerated men on the subjects of business and life improvement and it deeply affected him as well as made a profound impact on him. This show is about connecting one-on-one with fellow human beings and how we can use that to be better leaders for our team. Catherine Hoke is the Founder of Defy Ventures and Hustle 2.0, programs that are dedicated to providing inmates with the tools they need to develop a better future. Tom Williams is the Chair of the Pelican Bay Volunteer Alliance and works with Catherine one-on-one on these incarceration volunteer projects. One of the important aspects of doing a volunteer program like this is to realize that these men have done horrible crimes, but these men are not their crimes. When you understand their story — being raised in poverty, poor family support systems — you understand that the journey they’ve undertaken can be very devastating and bleak. One inmate had experienced a lifetime of abuse, starting at the age of a year and a half. However, what stood out to Bill was the man’s thoughtfulness and ability to care and feel regret. He is a human being after all and his life is not over. After ten years, he still has more time to serve, but there’s room for reform and growth in that time. It’s important to note that the R in Rehabilitation was only added ten years ago. California state and the rest of the nation believed you locked up the ‘bad guys’ and threw away the key. It was only until recently did we realize that it is not an effective method to help these individuals get better. Interview Links: Defyventures.org Hustle20.com Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Should you buy or build your company? It’s a question we hear a lot in the world of entrepreneurship and scaling up. Today’s show focuses on how you can use buying and then building as an acquisition growth strategy. Walker Deibel is the co-founder of three startups and has also acquired seven companies, and exited two of them successfully. He is the author of Buy Then Build: How Acquisition Entrepreneurs Outsmart the Startup Game and will be providing some insight as to how you should approach acquisitions. Walker Deibel believes entrepreneurship is a condition rather than a job or position. Most of the time entrepreneurs simply can’t keep a job because of the way they are wired. After his first startup failed, Walker decided to make the rounds and raise capital for 18 months on another business idea. It was there where he decided it was better for him to buy a business than to build one from scratch. After lots of research, Walker decided to make a weird decision and purchase a book publishing company in 2008, a time where books were turning digital. It was a declining industry. But Walker saw something unique happening — self-publishing was going to explode, and it did! His business decision was a success. The industry doesn’t necessarily matter when it comes to the company you’re buying. The point is you’re buying an already existing infrastructure of a company that you can then expand upon and build out from there. It could go into a completely different industry if you like if the basics and foundation are already there. Interview Links: Buythenbuild.thinkific.com Walker on LinkedIn Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Today’s show is a special episode where we feature a number of guests in a panel discussion on the Insights of the Week from Verne Harnish in the World of Scaling Up. In this episode, we’ll be taking a look at employee policies around pay and compensation, what you can do to make a difference in retention of your talent as you scale up. We will also be taking a look at the importance of scaling up vs. startups and the different messaging opportunities available to companies. The panel will then examine a global 500 list of companies and see who is growing, and who is not. Also on the show, we will dial into some of the training and educational opportunities that are available for yourself and your team at the World of Scaling Up. We will also take a deeper dive into the importance of female CEOs and females in leadership and their impact in an organization. We will also draw some inspiration and examples by taking a look at the top sports teams in the world and the value their methodologies can bring into the business world. Today’s panel line features your host Bill Gallagher, Judy Guido, Anita Cabell, and Doug Wick. Judy Guido is the Chair of Guido and Associates and a member of Verne’s Advisory Board. She is also a member of the Green Industry Hall of Fame. Judy has an impressive career, having done a successful launch on the New York Stock Exchange with one company, accomplishing 104 mergers and acquisitions, four consolidations, and eight startups. Anita Cabell is a British three-time Entrepreneur and has been a Business Coach since 2007. Many of her clients are members of the EO or YPO who need a wide range of help. Antia has a competitive coaching edge because she has a Bachelor’s degree in Industrial Design and more recently a Master’s in the Neuroscience of Leadership. Dough Wick was a Certified E-myth Business Coach for ten years and has helped over 250 small-to-medium-sized businesses apply Michael Gerber’s principles. Dough is a successful business executive and has 42 years of experience in sales, marketing, leadership, finance, and more. Interview Links: Judy: Guidoassoc.com Anita: Anita on LinkedIn Doug: Positioningsystems.com Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

When you’ve achieved a certain level of success, what’s the point of it all? What are your plans at 80, 90, or even 100 years old? What keeps you going? Today’s episode is all about creating a conscious and fulfilling future. John Anderson became the first-ever Scale Up coach back in 1999 and has worked closely with Verne Harnish throughout his career. John is the Founder of the Detroit chapter of EO and he has also recently authored his very first book, Replace Retirement: Living Your Legacy in the Exponential Age. Peter Diamandis, a fellow friend and Entrepreneur to John, has a saying that you’re either going to be disrupted or you’re going to be a disruptor. John thought about the various industries that would be disrupted like the automotive industry, but couldn't exactly see how his industry would change all that much. After further thinking, he realized that Peter was right. John could one day be disrupted through artificial intelligence and virtual reality. The way we coach today will change, so how can he be a disruptor in it? Well, at 61 years old, retirement is fast approaching, but John doesn’t believe that it’s for him, and he knows he isn’t the only one who thinks this way. The concept of retirement that we have today is not sustainable based on the population pace we are on. Every day, 10,000 people turn 65 years old and that pace will continue for 20 years. This means that half of the world’s population will soon be over 50 years old. John believes it’s not healthy to finish work life by 65. Throughout John’s career, he developed a success map, where he essentially takes content from the Rockefeller Habits and creates a one-page personal plan for his clients. However, as his clients grew older, they became less and less interested in success and more interested in creating a legacy. So, he switched his success map into a legacy map, where instead of the accumulation of wealth, it had a strong focus on what would you like to leave behind. Interview Links: Theceoadvantage.com Replace Retirement: Living Your Legacy in the Exponential Age, by John Anderson A360.digital Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners! Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

We all want better results. We want to accomplish things yet we have limitations. But, what if we could shift it all and achieve new heights without these limitations? What if the limitations you have aren’t as real as you thought they were? Today’s guest has some insight. Nick Egan is a performance coach and the author of the new book, Shift: The Art of Transforming Limitations. He is an award-winning leader and an Executive Coach for Level52. He also has a background in positive psychology and Tibetian Buddhist culture. When it comes to our limitations, most of the time our view on the world has been filtered through our own story about it. Funny enough, not a lot of people realize this. Once you’re aware of this story, then the door opens and you can choose which story you’d like to follow. The problem is, you first have to get there. Nick and his friend were once in Western Tibet and a flash rain caused a baby yak to get stuck in the deep and porous mud. Their taxi driver was adamant that it was impossible to save this yak. It was completely illogical to even try. However, to test it, Nick and his friend went out to save the yak. It took about an hour between him, his friend, and nomadic yak herders to save the baby… but they were able to do it. The lesson here is that the taxi driver is correct in that between one or two people, no, you couldn’t save the yak, but with a team, you can. In coaching it is similar. There is a point where you just can’t do this on your own. So, who are the allies you’re going to call on to help you through your struggles and break out of your limitations? Interview Links: Level52.ca Nick on LinkedIn Nickeganphd.com Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

As your company gets bigger, business owners discover a tough problem — you become less and less in touch with what your employees are doing and you don’t know if you’re on track with your goals. And if you do regular quarterly meetings, another problem that arises is that your actions are not tightly aligned to your goals between the day-to-day. Today’s guest has some answers on how to become more involved and aware of where your company is going. Doug Walner is the CEO of Align Technologies Corp, a growth management tool to help develop, track, and measure your progress. He has over 25 years of technology business management and his background includes human capital management, consumer production, aviation, and media. When Doug was in the process of selling one of his companies, the diligence and amount of paperwork involved to show buyers and investors his company and his staff were on track with their goals were extensive and tedious. When Align came along, things really changed for so many entrepreneurs, especially when it came time to sell. One of the amazing features about Align is that employees can now see what everyone in the business is in charge of doing, and how they’re doing. It creates transparency and accountability within the company. Due to its interface, buyers and investors can also quickly log into Align and see progress reports, priorities, and have historical data for the business in an instant. It’s just good business to track as much as you can about the company. This opens you up for so much more when you’re ready to sell or get more financing. When businesses rely on the founder to ‘keep things going,’ it becomes very difficult for an investor to fund you when they cannot realistically see if your business is even scalable. Interview Links: Aligntoday.com Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Business owners are always looking for ways to improve their company value. They might want to sell the company later down the road or even get more financing, and their company has to have the numbers to justify it. However, there are three big mistakes companies make when it comes to improving their company value, which today’s guest will dive into! Jennifer Peek is a Value Advisor for Peek Advisory and is a CPA, CVA, venture investor, and so much more! She has worked with small businesses all the way up to billion-dollar companies on increasing their overall value and preparing them for their next business stage. Jennifer worked for a public accounting firm for about five years; it was there where she saw her family-owned business clients really struggle with a transition. A lot of them were the 3rd or 4th generation in the business but were seeing problems when the 5th generation no longer wanted to be part of the family business. Fast forward a few years later, Jennifer was working in Mergers and Acquisitions for a large company who was considering selling some of their smaller companies off to a competitor and buying up other smaller businesses in the region. It was here where Jennifer got hands-on and insider experience as to what companies look for before they buy and before they sell. When it comes to common mistakes business owners make, reducing your taxes is the biggest one that comes to mind. It’s natural for business owners to want to pay less in taxes while they are starting their business. Because of this, they work diligently with their tax advisors to bring their liabilities down. However, this can actually affect your company value if you’re looking for a successful exit. Jennifer worked with a client where his company evaluation was about half of what he was expecting, but through a little bit of work and tweaking, he was able to get his numbers where he needed to be for a successful exit within a year. Interview Links: Peekadvisory.com Jennifer on LinkedIn Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Culture is who you are inside the company and brand is who you are out to the world. When the two are aligned, there’s a real power in your organization, but when they’re misaligned, that’s when the disconnect happens. Today’s show is all about how to get the two things in sync. Denise Lee Yohn is a speaker, brand expert, and the author of What Great Brands Do: The Seven Brand-Building Principles that Separate the Best from the Rest. Today, Denise will be talking about her latest book, Fusion: How Integrating Brand and Culture Powers the World’s Greatest Companies on this week’s episode! What’s the difference between brand image vs. brand identity? Your brand is not what you say it is, it is what you do and how you do it. A disconnect between your brand and your culture of any kind can lead you to not fulfilling your promises. If your internal message is disconnected from your external message, it’s going to create a problem down the line. For example, Wells Fargo used to have a very wholesome brand image, but over the last few years, that image has been tarnished by bad internal practices. Employees felt pressured to fudge the numbers and open up fake accounts due to a misaligned company objective. However, when you’re aligned with how your organization thinks and acts on the inside, you’re creating a value between both your customers and your employees that is very difficult for competitors to undercut. The truth is, customers are very skeptical and cynical. And in our modern age, it’s very easy to tell if what you’re saying on the outside is actually true for what your company believes on the inside. When you have an alignment in your company culture, you are able to recruit and retain people who believe in your cause. Interview Links: Deniseleeyohn.com Denise on LinkedIn Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

The main challenge for Bill and his clients is finding talented people. There is a big shortage of qualified people all over the world and on top of that, it’s difficult to retain good talent. This episode features a ‘best of’ episode from Jeff Hoffman, who is excellent at attracting and connecting with people! Jeff Hoffman is a successful entrepreneur and the Founder of Priceline, UBid, and ColorJar. Jeff has worked alongside celebrities like Elton John, Britney Spears, and NSYNC. He knows a thing or two about what it takes to engage people and on today’s show, he shares his expertise in team-building practices that bring good people together! One of the most important lessons Jeff learned about scaling up is the value of teams. As a founder, you are used to doing everything and anything in the beginning. The problem with this, though, is that if your company does well, you start to think you’re pretty good at all of this. Once founders hit a later stage in their company, they find themselves overwhelmed. They are working harder than ever before and putting in more hours than they’ve ever done before, yet, despite this, they’ve stopped growing. The truth is, you’re never going to do anything massive or at scale by yourself. Jeff was not smart enough to understand this in the beginning, but through his mistakes, he’s learned that the day you start taking some of your time to delegate your tasks and to find people that are smarter than you to run the company, is the day you can finally work less and be less stressed. Jeff had to make an active effort to find talented people. Sending out an ad doesn’t work. The best people in your market aren’t looking for a job, so schedule the time to scout them. The second part of running a successful team is getting out of their way. Let the people who are smarter than you do their jobs! Your real job as a founder is to build a workplace environment and culture that people love to go to, where the best people in the industry all want to work for you and never want to leave. Your job is to take care of the people who work for you. When you’ve achieved this, you never have to worry about the growth of your company. Interview Links: Jeffhoffman.com Jeff on LinkedIn Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTubeMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Some of our best and most valuable business comes from a referral, but how do you cultivate it and, most importantly, repeat it? Today’s show is all about how to create scalable and repeatable referrals through systems. Stacey Brown Randall is a three-time Entrepreneur, author of Generating Business Referrals Without Asking, and the host of the Roadmap to Grow Your Business podcast! Stacey has taught her ‘no-asking’ referral strategy to hundreds of clients and audiences all over the world. When Stacey gave her notice to leave Corporate America to work with a husband & wife team, she did not realize she was four weeks pregnant at the time. After working with them for about 8-9 months, her client actually encouraged her to start her own business. And, she did it! But after five years, she was mentally exhausted and had to throw in the towel. How can you apply a strong referral strategy in your business without being promotional and ‘gimmicky’? When Stacey goes into companies of all sizes, she actually has to undo a lot of old myths about networking and referrals. A lot of companies provide an incentivized referral program, but in a lot of cases, that just doesn’t work. When Stacey works with companies, she has them go through an exercise where they craft their own referral plan. In this, you identify who your referral sources are, you create a plan on how to build meaningful and memorable connections with your referral sources, and most importantly, you thank and acknowledge your customers for their referral! Interview Links: Staceybrownrandall.com Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Who do you need to be to achieve the performance you want to see in each area of your life, business, or otherwise? Today’s show is all about how to invent yourself and to show up at a high caliber, no matter what stage you’re on. Eric Partaker is the Co-Founder and CEO of Chilango, a chain of Mexican restaurants based in the UK. Eric has worked with and led high-performing teams at McKinsey and Skype. And he is one out of 300 people worldwide certified as a High Performance Coach, by the High Performance Institute. When did Eric’s obsession with high performance first begin? Eric wanted to be a high-level athlete, and with that came insane discipline to wake up at 5:30 a.m. every day and play basketball. After about 15 months of this, Eric went from not knowing how to play basketball at all to make it on the varsity team. At McKinsey, Eric remembers days where he’d work two to three days straight with very little sleep. He would frequently put in 100- to 120-hour work weeks. This hustle mindset, however, will eventually catch up to you, and kill you. So, how can you lead at high performance without sacrificing the basics like sleep and proper nutrition? Eric has been obsessed with high-level performance for about 20 years, but after several stints with the doctor and even a heart attack, Eric had to reconsider what it really meant to perform at a high level. Interview Links: Ericpartaker.com Chilango.co.uk Why We Sleep: Unlocking the Power of Sleep and Dreams, by Matthew Walker, Ph.D. Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

Growing and scaling your business is tough work! You have your team to manage but then you also have your family life too. Raising a family, relationship issues; it can all start to compound itself. Today’s show is all about reconnecting with yourself so that you can show up 100% in each area of your life. Stacy Bare is a veteran of the Iraq war and is the Founder of Bare LLC, a consulting firm working to grow healthy organizations, people, and places through health and adventure. He is also the Founder of Adventure Not War, which aims to climb, ski, and adventure in places veterans have fought in. People in all walks of life are going through some tough challenges. Leaders are having mental breaks, relationships are falling apart, and some even choose to end their life. Sometimes, leaders feel like they can’t always share what they’re going through. When Stacy got home from Iraq, he went to graduate school and thought he was going to get a great job and live in a trendy apartment in a hip neighborhood. However, it was 2009 and he was unable to find a job. He was depressed and now realizes he was also suffering from PTSD at the time. A friend of Stacy’s got him outdoors and into rock climbing while he was still job searching, and it changed everything for him. In 2012, Stacy began to think of how he could make Adventure Not War a reality. He wanted to go back to places he’s served to take control of his narrative and to heal. Interview Links: Adventurenotwar.com Stacy on LinkedIn Halotrust.org Resources: Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com