Salon Conversation with Lisa Conway

Check it out here: https://thesalonmentors.com/events-2026 Ever tried to fix something in your salon… and made it worse? In this episode, Lisa shares a real story about something she completely got wrong - and how it turned into one of the biggest breakthroughs in understanding team performance. Because here’s the truth: Your team doesn’t struggle because they don’t care. They struggle because they lack confidence, structure, and support. And most salon owners don’t realise just how big that gap is. Inside This Episode: Why “good people” still don’t perform The real reason your team avoids rebooking and retail Why confidence — not skill — is often the issue • How salon owners unintentionally hold their team back The danger of avoiding uncomfortable conversations Why “being nice” is costing your business growth How to simplify training so your team can actually execute The power of spending 5 hours a week developing your team The Big Shift It’s not about pushing your team harder. It’s about supporting them properly. And that starts with structure, repetition, and time. If you’re ready to stop guessing and start building a team that actually performs… Join me for my upcoming workshop: The 25 Hours Salon Owner Because when your team grows… your business grows… and your hours come down. 👉 Check it out here: https://thesalonmentors.com/events-2026

For most clients, the salon is a place to escape, but for the team inside… it can feel like carrying the emotional weight of everyone else. In this episode of Salon Conversations, Lisa dives into a conversation that every salon owner needs to hear - mental health in the workplace and the role it plays in your team, your clients, and your business results. Because here’s the truth, energy matters, and when one person brings heavy, negative energy into your salon, it doesn’t just affect them - it impacts your clients, your bookings, your rebooking, and ultimately your bottom line. This episode is not about ignoring emotions. It’s about learning how to manage them, lead through them, and create a workplace where people take responsibility for how they show up. Inside this episode, Lisa unpacks; • Why energy in your salon directly affects your future bookings • The difference between being absent and being present at work • How to support your team without carrying their emotional load • Why “bringing your problems to work” is costing your business • Simple ways to reset your state and shift your energy fast • How to have honest conversations without creating conflict • Why personal responsibility is the key to a strong salon culture The Big Shift Will Be You are not responsible for fixing everyone. But you are responsible for the standard. When your team understands how their energy impacts the salon… Everything changes. Clients feel it. The team feels it. And your business reflects it. If this resonates and you think a team member needs to hear this please share. #salonretail #salonbusiness #salonowner #saloncoach #hairdresserlife #beautybusiness #salonteam #retailsales

If you’ve ever said… “I’ve told them what to do, but nothing changes…” This episode is for you. In Chapter 10 of Your Salon Retail, Lisa breaks down the real reason your team isn’t recommending products - and it’s not because they don’t care. It’s because there’s no structure. Most salon owners rely on conversations, reminders, and “we talked about it” moments… but talking doesn’t create results. Systems do. This episode is where everything clicks. Lisa shares how to move from talking about retail to locking it in with simple, repeatable systems your team can actually follow - even when they’re busy, distracted, or lacking confidence. You’ll also hear why forcing change never works, and how a smarter, more supportive approach gets real buy-in from your team. Retail isn’t about pushing products. It’s about solving problems. And when your team has a system, they stop guessing… They stop overthinking… And they start showing up with confidence. That’s when everything changes.

This episode is a little different… and a really important one. Lisa flips the script and speaks directly to the partners of salon owners - the husbands (and let’s be honest, anyone living with a salon owner) who are watching from the sidelines wondering… “How do I actually help?” Because behind every salon owner is a human being juggling a lot - clients, team, pressure, expectations… and often coming home with nothing left in the tank. In this episode, I share: What it’s really like emotionally to own a salon Why salon owners struggle with boundaries and decision-making How “helpful” advice can sometimes make things worse The difference between listening, fixing, and supporting Why communication (and timing) matters more than you think Practical ways to create better conversations at home You’ll also hear powerful insights like: Why salon owners often take work stress home How small habits can either build connection… or create distance The importance of setting boundaries — at work and at home And how to support someone without trying to control them This isn’t just about relationships… It’s about protecting the person behind the business. Because when things are off at home - they’re off in the salon too. If this episode made you think (or sparked a conversation you’ve been avoiding), don’t stop here. For the next 7 days only, you can watch the full replay of my training: 👉 Transfer One Third of Your Clients to Your Salon Team https://bit.ly/475Wz3l This is where I show you how to: Reduce the pressure on the salon owner Build a team that can actually carry the load And create a business that doesn’t drain everything out of you Watch it while it’s available — this is where the real shift happens.

LINK TO TRANSFER 1/3 EVENT REPLAY - FREE FOR 7 DAYS CLICK HERE This week’s episode is Chapter 9 of Your Salon Retail, and it’s all about one thing most salon owners avoid… 👉 Getting honest about your numbers. Because here’s the truth — what you think your retail is… and what it actually is… are usually two very different things. In this chapter, Lisa dives into: Why most salon owners overestimate their retail performance The importance of tracking real numbers, not intentions How retail is a direct reflection of client engagement and care factor Why you can’t improve what you don’t measure The power of systems to create consistent retail results And how adding just 10 units per week per team member can completely change your business This isn’t about pushing products. It’s about stepping into your role as a professional and solving your client’s problems properly - every single visit. Lisa also challenges you to rethink how you lead your team: More praise Less pressure Better questions Clearer expectations Because when your team understands what to aim for — and you actually measure it — everything changes. Retail stops being awkward. Confidence goes up. Results follow. And here’s the kicker… Your retail numbers will always tell the truth about your business. If this chapter hits a nerve (and it should), don’t just listen - take action. For the next 7 days only, you can watch the full replay of my training: 👉 Transfer One Third of Your Clients to Your Salon Team https://bit.ly/475Wz3l This is where I show you how to: Reduce your hours on the floor Build a team that can actually perform without you And create a business that works with you or without you Watch it while it’s up — I won’t leave it there forever.

Transfer One-Third of Your Salon Clients to Your Team Event: https://thesalonmentors.com/events-2026 If you’re a salon, spa or clinic owner who feels trapped on the floor, this episode is for you. In this episode of Salon Conversations, Lisa shares the leadership shift that allows salon owners to step away from the chair, grow their team, and reclaim their time — without losing loyal clients. For many owners, the biggest barrier isn’t skill or strategy. It’s identity. The move from technician to leader can feel uncomfortable, emotional, and sometimes even a little scary. But the reality is this: when the salon owner is doing everything, the business can’t grow. Lisa explains why transferring just one-third of your clients is the safest and smartest way to begin creating freedom in your salon. You’ll learn how to build trust with your team, transfer clients with confidence, and create the time you need to lead your business properly. Inside this episode Lisa covers: • Why salon owners struggle to step off the floor • The identity shift from technician to salon leader • Why transferring one-third of your clients is the safest strategy • How to build confidence with your team and clients during the transition • The importance of using your new time to train and support your team • How client trust grows when you transfer services the right way Lisa also shares practical strategies for transferring services, building team confidence, and using the hours you gain to improve team performance, client retention and retail results. If you’ve ever wondered whether it’s possible to work fewer hours on the salon floor while still growing your business — this episode will give you the clarity you need. If this episode resonates with you, I’d love you to join me for my upcoming workshop: Transfer One-Third of Your Salon Clients to Your Team In this workshop I’ll show you exactly how to step off the floor safely, transfer clients with confidence, and build a team that supports your growth. Check it out here: https://thesalonmentors.com/events-2026 #salonbusiness #salonowner #saloncoach #salonleadership #salonmanagement #salonteam #hairdresserlife #beautybusiness

Checkout my upcoming event JUST CLICK HERE Most salon owners say they want more freedom in their business. But when the moment comes to step back from the salon floor… they freeze. In this episode of Salon Conversations, Lisa tackles one of the biggest mindset and leadership shifts a salon owner will ever make: transferring clients to your team so your business can grow beyond you. For many salon owners, their identity is deeply tied to doing clients. After years - sometimes decades of building relationships behind the chair or treatment bed, handing those clients to someone else can feel uncomfortable, risky, and even a little disloyal. But here’s the truth Lisa shares in this episode: Your superpower is not staying where you started.Your superpower is stepping into who you’ve become - a business owner and leader. You’ll learn: • Why salon owners struggle emotionally with stepping off the floor • The hidden risks of being the only person who can service certain clients • How client dependency creates business bottlenecks • Why training and developing your team is the real path to business freedom • How transferring just one-third of your clients can completely change your business Lisa also shares a powerful insight many owners overlook: when you keep all the clients yourself, you’re not growing the business — you’re simply doing the work. When you start developing your team to service those clients confidently, you create something much more valuable: a business that doesn’t rely on you being there every hour of the day. If you’re a salon owner, spa owner, or clinic owner who wants to reduce client hours, build a stronger team, and finally spend time working on your business instead of being stuck in it, this episode is a must-listen. And if you’re ready to take the next step, Lisa also explains how you can join her live workshop to learn how to transfer one-third of your clients safely and strategically. To checkout the upcoming event JUST CLICK HERE

Join my next Transfer 1/3 of Your Clients Event https://thesalonmentors.com/events-2026 Most salon owners don’t fail. They just stop! In this chapter of Your Salon Retail, Lisa breaks down why persistence — not talent, personality, or pressure — is what separates thriving salons from those that constantly struggle with retail results. If you’ve ever felt like: Your team starts strong but loses momentum Retail numbers spike… then disappear You’re repeating the same conversations every quarter You’re tempted to scrap the whole idea and “just focus on services” This episode is for you. Here’s the gold nugget: progress beats perfection. Every time. Retail success isn’t built on big pushes or motivational speeches. It’s built on small, consistent behaviours that compound over time. One conversation. One explanation. One professional recommendation — repeated daily. Lisa shares how to: Build retail confidence without pressure Lead your team through the messy middle Replace motivation with standards Stay the course when results feel slow If you want a salon that’s Healthy, Wealthy, and Kind — this is the mindset that gets you there. Join my next Transfer One Third of Your Clients Event https://thesalonmentors.com/events-2026

Trust is the currency of every successful salon, spa, and clinic. In Chapter 6 of Your Salon Retail, Lisa Conway unpacks one of the most powerful truths in business — clients don’t buy products. They buy clarity, confidence, and trust. Today’s clients are more informed than ever. They research. They question. They compare. And what they’re looking for isn’t more information — they’re looking for someone they trust to simplify it. Inside this episode, Lisa shares: Why your true value is your ability to give clients clarity How trust separates you from every other salon Why clients who buy retail are dramatically more loyal How honesty builds lifelong client relationships Why knowledge and confidence change everything Clients buy from people they know, like, and trust. And when trust grows, retail grows. When retail grows, profit grows. And when profit grows, your dependency on working endless floor hours disappears. If you're ready to step back from the floor without losing income, this is where it begins. 👉 Join Lisa’s live workshop:Transfer 1/3 of Your Clients to Your Team https://thesalonmentors.com/events-2026 This is how you build a business that doesn’t rely on you so heavily. #SalonOwner #SalonLeadership #SalonRetail #BeautyBusinessCoach #SalonMentor #HairSalonBusiness #SpaOwner #ClinicOwner #SalonProfit #RetailStrategy #SalonSuccess #WorkLessEarnMore #HealthyWealthyKind #SalonSystems #ClientTrust

Transfer 1/3 of Your Clients to The Team https://thesalonmentors.com/events-2026Let’s call it what it is.Most salon owners don’t struggle with retail because they “can’t sell.”They struggle because of the stories they tell themselves.In Chapter 5 of Your Salon Retail, Lisa unpacks the five flimsiest excuses salon, spa and clinic owners use to avoid recommending retail — and why those stories are quietly costing you profit, confidence and leadership.Inside this episode:“My clients already have everything.” (They don’t.)“I don’t like this product range.” (That’s about you.)“I forgot.” (That’s a system issue.)“I don’t have time.” (You have 24 hours.)“My clients can’t afford it.” (Not your decision.)Retail isn’t about pushing products. It’s about finishing the job properly.When you stop hiding behind excuses, your profit grows. And when profit grows, your dependency on long floor hours shrinks.If you want to reduce your hours to 25 per week without losing income, it starts here — with leadership, systems, and consistency.👉 Ready to step back without losing profit? Join Lisa’s live workshop: Transfer 1/3 of Your Clients to The Teamhttps://thesalonmentors.com/events-2026#SalonOwner #SalonRetail #SalonLeadership #BeautyBusinessCoach #SalonMentor #SalonProfit #HairSalonBusiness #SpaOwner

Checkout my Transfer 1/3 of Salon Clients Workshop. JUST CLICK HERELet’s talk about bum water. Yes… bum water.In this week’s episode of Salon Conversations, Lisa Conway shares one of the funniest - and most powerful - lessons about retail you’ll ever hear. Because here’s the truth, your clients don’t know what they don’t know.If you’ve ever said:“She just won’t buy.”“They’ll get it online.”“I don’t want to be pushy.”This episode will lovingly shake you by the shoulders.Retail isn’t an add-on. It’s not awkward and it’s definitely not about selling. It’s about doing your job properly.Inside this episode, Lisa covers:Why retail is the shortcut to fewer floor hoursThe 3 questions every single client must be askedWhy clients who buy 1, 2 or 3 products are dramatically more loyalHow confidence beats “sales scripts” every timeThe bum water theory (and why education matters more than ever)If your team struggles with retail, it’s not a sales issue. It’s a leadership and training issue.And when everyone asks the same three questions? Everything changes.👉 Want to build profit without adding more clients?Check out Lisa’s upcoming live workshop on transferring clients to your team and building a business that doesn’t rely on you so heavily. JUST CLICK HERE

Are you exhausted from working too many hours on the salon floor… but terrified of letting go of your clients?In this episode of Salon Conversations, Lisa Conway dives deep into one of the most emotional and misunderstood leadership shifts in the hair, beauty, spa and clinic industry - transferring clients to your team without losing profit, loyalty, or confidence.If you’ve ever thought:“I can’t step back… everything relies on me.”This episode is for you.Lisa unpacks:Why your hours are not your valueThe hidden danger of being the “hero owner”How reducing floor hours actually forces better systemsWhy freedom is a leadership outcome - not a rewardHow to transition clients slowly and strategically (so no one loses confidence)This isn’t about abandoning your clients. It’s about growing your team, protecting your energy, and building a business that doesn’t rely so heavily on you.Because burnout doesn’t come from hard work. It comes from no time out.If you’re ready to reduce your floor hours to 25 per week (without losing profit), this conversation will change how you lead forever.👉 Ready to do it properly? https://thesalonmentors.com/events-2026Check out Lisa’s upcoming live workshop on transferring clients to your team and step into real leadership.

In Chapter 4 of Your Salon Retail, Lisa tackles one of the biggest mistakes salon, spa, and clinic owners make when it comes to retail and team training: treating retail as an add-on instead of a core skill.This chapter is all about starting where it actually counts.Lisa breaks down why we’ve traditionally trained teams on technical skill first and left communication, consultation, and problem-solving until later — and how that single decision quietly sabotages retail results, team confidence, and client outcomes.You’ll hear why:Great results require retail (drop the mic 🎤)Juniors should be taught how to think, not just assistConsultation and problem-solving must be embedded from day oneSaying “no” to clients can be a powerful professional boundaryRetail isn’t about selling — it’s about solving problems and telling the truthLisa also introduces her practical framework, “The Three Starts”, simple starter statements your team can begin using immediately to shift conversations from service-focused to solution-focused:This is what I used on you todayWhat’s your biggest challenge with your hair or skin?How has your hair or skin been since I last saw you?If you want a team that can confidently engage clients, recommend solutions, build trust, and deliver consistent results — without you hovering - this chapter is essential listening.Because when your team can’t solve problems unassisted, you stay tied to the floor. And that’s not the business you set out to build. Listen in, take notes, and start where it actually counts.If this chapter resonated, share it with your team or another salon owner who needs to hear it. And don’t forget to subscribe so you don’t miss the next chapter of Your Salon Retail.

Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026In this episode of Salon Conversation, Lisa continues her FREE weekly mentoring for 2026 with Chapter 3 from her book Your Salon Retail — and this chapter is all about what doesn’t work.If retail in your salon feels heavy, inconsistent, or like something you’re constantly reminding people to do, this episode will give you clarity.Lisa breaks down:Why short-term incentives, bonuses, and quick fixes don’t stickHow “doing nothing” quietly costs salons thousandsWhy learning what not to do helps you focus on what does workThe power of small, repeatable habits over big motivational pushesHow confidence is built one product, one conversation at a timeThis chapter is a reality check — not a lecture. Retail doesn’t fail because your team is lazy. It fails because the mindset and systems haven’t been locked in yet.👉 Important for Salon, Spa & Clinic OwnersLisa strongly encourages you to have your team members subscribe to this podcast.Salons that listen together, discuss the episodes in team meetings, and apply one small shift at a time consistently see:More confident conversationsBetter client trustStronger retail resultsRetail success is built in inches — not giant leaps.January Jump StartIf you’re ready to stop guessing and build a clear plan for 2026, Lisa invites you to January Jump Start.In this live session, you’ll work on:ATTRACTING A-grade clients and team membersDELIVERING a full and remarkable serviceCONVERTING your team into a machine that supports youJoin January Jump Start here: 👉 https://thesalonmentors.com/events-2026

Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026In this episode of Salon Conversation, Lisa talks honestly about something many salon, spa, and clinic owners don’t even realise they’re doing, basing their happiness on everyone else being okay.Lisa calls it “third person happy.”I’ll be happy when the team is settled.I’ll be happy when the kids are good.I’ll be happy when the salon feels calm.The problem? That moment rarely lasts.In this deeply relatable conversation, Lisa explores:Why busy women often put their happiness lastHow team dynamics can quietly drain your energyWhy boundaries protect your joy (not just your business)The danger of “I’ll be happy when…” thinkingSimple daily rituals that regulate your nervous system and refill your cupThis episode is a reminder that leadership doesn’t mean absorbing everyone else’s emotions - and that your happiness is not a reward you earn after everything else is done.If you’re a salon owner who feels tired, stretched, or emotionally hijacked by the needs of others, this conversation will land exactly where it needs to.If this episode resonated and you’re ready to reset how you lead, work, and live in 2026, Lisa invites you to January Jump Start.A live 3-hour planning session where you’ll:ATTRACT A-grade clients and teamDELIVER a full and remarkable serviceCONVERT your team into a machine that supports youReduce your floor hours and protect your energyJoin January Jump Start here: 👉 https://thesalonmentors.com/events-2026

Join January Jump Start here: https://thesalonmentors.com/events-2026In this episode of Salon Conversation, Lisa continues her FREE weekly mentoring for 2026 by reading Chapter 2 from her book Your Salon Retail — and this one is all about Show & Tell. Retail doesn’t fail because people are bad at sales. It fails because they don’t have a system.In this episode, Lisa breaks down one of the simplest (and most powerful) habits you can build into every service:Open the lid. Open your mouth.This chapter unpacks:Why good intentions aren’t enough without systemsHow “show and tell” removes awkwardness from retail conversationsWhy sharing knowledge is part of service — not an add-onHow letting go of the outcome actually increases resultsThe mindset shift that turns retail into trust, not pressureLisa also shares real examples from the salon floor that show how confidence, clarity, and curiosity change everything — for the client, the team member, and the business.👉 Important for Salon, Spa & Clinic OwnersLisa strongly recommends that your team members subscribe to this podcast.Salons that use these weekly episodes as a team learning tool — listening together and discussing them in meetings — consistently see:Higher retail confidenceBetter client conversationsStronger retail resultsRetail grows when understanding grows.January Jump StartIf you’re ready to turn these ideas into a clear plan for 2026, Lisa invites you to January Jump Start.In this live session, you’ll work on:ATTRACTING A-grade clients and team membersDELIVERING a full and remarkable service consistentlyCONVERTING your team into a machine that supports you🔗 Join January Jump Start here: https://thesalonmentors.com/events-2026

Join January Jump Start here: https://thesalonmentors.com/events-2026In this episode of Salon Conversation, Lisa kicks off Chapter 1 from her third book, Your Salon Retail, with a message every salon, spa, and clinic owner needs to hear:Retail is not a dirty word.Retail isn’t “selling.”It’s problem-solving.It’s loyalty, and it’s one of the fastest ways to build confidence, connection, and profit — when it’s done properly.In this episode, Lisa shares:Why separating “service” and “retail” is costing salons thousandsHow confidence (not scripts) drives retail successThe real reason team members avoid retail conversationsWhy loyalty and retail always rise togetherHow retail creates choice, freedom, and stability for ownersLisa also shares personal stories from the salon floor — the mistakes, the lessons, and the exact mindset shift that turned retail into a genuine strength.Important for Salon, Spa & Clinic OwnersLisa strongly recommends that your team members subscribe to this podcast.Many salon owners have used these weekly episodes like a team book club — listening together, discussing the ideas in meetings, and watching retail sales grow naturally as confidence improves.If your team understands why retail matters, the numbers take care of themselves.January Jump StartIf you’re ready to build a salon that doesn’t rely on you doing all the heavy lifting, Lisa invites you to January Jump Start.In this live planning session, you’ll learn how to:ATTRACT A-grade clients and team membersDELIVER a full and remarkable service consistentlyCONVERT your team into a machine that supports you🔗 Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026

Join January Jump Start here: https://thesalonmentors.com/events-2026In this episode of Salon Conversation, Lisa shares the final chapter from her third book, Your Salon Retail - and it’s a powerful reminder of what’s possible when your salon no longer relies on you being on the floor.This story isn’t really about yachts, holidays, or topless sunbaking (although there is that). It’s about freedom.Freedom that comes from:Building a team that can run the business without youCreating systems that generate income even when you’re not thereLeading in a way that gives both you and your team more choiceLisa reflects on the moment she realised her business could operate successfully while she stepped away — and why thinking differently about team, leadership, and retail changes everything.Important note for Salon, Spa & Clinic Owners: Lisa strongly encourages you to have your team members subscribe to this podcast.Why?Because when your team understands why retail matters — not just what to sell — confidence rises, conversations improve, and retail sales follow naturally. Many salon owners have used Lisa’s book and podcast as a weekly team discussion tool, with outstanding results.This episode is ideal to:Share with your teamDiscuss in team meetingsUse as part of your retail education and cultureIf this episode resonated and you’re ready to create more freedom, structure, and confidence in 2026, Lisa invites you to January Jump Start. This live planning event will help you:Attract A-grade clients and team membersDeliver a full and remarkable service consistentlyConvert your team into a machine that doesn’t rely on youJoin January Jump Start here: 👉 https://thesalonmentors.com/events-2026

Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026Do you really need the $175 bra… or is it time for a proper do-over?In this episode of Salon Conversation, Lisa invites salon, spa, and clinic owners to pause, take stock, and ask the hard (but freeing) questions about their business, their team, and themselves.This isn’t about blame. It’s about honesty.Lisa talks candidly about overspending, overworking, people-pleasing, avoiding tough conversations, and why so many owners end up exhausted, resentful, and stuck running a business that no longer lights them up.In this conversation, Lisa explores:Why doing a proper “stocktake” can change everythingThe hidden cost of avoiding courageous conversations with your teamHow poor communication quietly erodes performance, culture, and confidenceWhat it really means to lead — without being harsh, passive, or burnt outWhy outstanding businesses are built by outstanding leaders (not luck or location)Lisa also shares practical, real-world examples from salons she’s worked with — from team dynamics and client quality, to money leaks, boundaries, and the mindset shifts required to create a business you actually want to keep.If you’ve ever thought:“I used to love this business…”“I’m carrying too much of this on my own…”“Something needs to change, but I don’t know where to start…”This episode is for you.Lisa is hosting January Jump Start — a live planning event designed to help you reset your salon for 2026 with clarity, structure, and intention.Together, you’ll focus on:Attracting A-grade clients and team membersDelivering a full and remarkable serviceConverting your team into a machine that runs without you🔗 Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026

To join my January Jump Start go to https://thesalonmentors.com/events-2026In this final episode of the year on Salon Conversation, Lisa reflects on what it really means to close one year well - without rushing to escape it, fix it, or label it a failure.This isn’t a “set your goals and hustle harder” conversation. It’s an honest look at growth, grief, joy, boundaries, identity, leadership, and what happens when you stop chasing more and start choosing what actually matters.In this episode, Lisa shares:Why reflecting on the year just lived is more powerful than racing into the next oneHow joy, growth, and clarity often show up quietly — and why we miss themWhat salon ownership teaches us about boundaries, people, money, and self-worthWhy leadership evolves when you stop doing everything yourselfThe lessons learned from letting go, leaning in, and listening more than fixingLisa also reflects on what she’s witnessed inside salons this year - owners getting off the floor, teams stepping up, finances stabilising, confidence returning, and the relief that comes when the business no longer runs the owner.If you’re a salon, spa, or clinic owner who feels ready for a calmer, clearer, more intentional year ahead - this episode will land exactly where it needs to.If this episode resonated, Lisa invites you to January Jump Start - a live event designed to help you reset your salon, refocus your leadership, and start the year with clarity, structure, and momentum.This is for owners who don’t want another year of:Carrying the business aloneOverworking on the floorManaging instead of leadingJoin January Jump Start here: https://thesalonmentors.com/events-2026

Leadership isn’t in your DNA — it’s in your decisions. Chapter 20 of Your Salon Team is your reminder that you can learn to lead your tribe, even if you’re a people-pleaser with a big heart and a busy mind.In this conversation, Lisa breaks down:The four DISC personality stylesWhy most salon owners score high in Influence or SupportHow that impacts your leadership in the salonThe tiny behavioural shifts that change everythingYou don’t need to be perfect. You just need to understand yourself — and take action.👉 Want to chat about joining The Salon Mentors in 2026? Book a call through this link. Enjoy the episode!

Want to have a call with Lisa about your plan for 2026, JUST CLICK HERE TO BOOK A TIME.December can bring out the very best and the very worst in a salon. More clients, more pressure, more emotion, more expectations. In this episode, Lisa breaks down the power of setting clear expectations and why the smallest daily check-ins prevent the biggest blow-ups.You’ll hear why soft skills matter more than ever in the silly season, how micro-conversations can save a team member’s sanity, and why systems keep your business - and your wellbeing - from falling apart when things get busy.If you want a calmer, stronger, more connected team this December, this one’s for you.Want to talk to Lisa about joining The Salon Mentors in 2026? Book a call using the link above. Enjoy the show.

To watch the video with all the resources, use the link below.https://thesalonmentors.com/november-replay-g6357qr0I've got something important for you today, something every salon owner with a team needs to hear. This week inside Salon Mentors I took the salon owners behind the scenes - into the real conversations, the real fears, and the real breakthroughs happening with beauty professionals right now.Some of you will love what I’m about to share… Some of you won’t. But all of you need it.Because if you want your team to step up in 2026, it starts with how you communicate, how you lead, and how willing you are to change yourself first.So in today’s episode, I’m unpacking the exact mindset shifts I teach inside Team Machine.Why your team behaves the way they do. What they’re scared of. What they wish you understood. And how a few small adjustments in your conversations can completely transform your salon culture.And if you’re listening right now thinking, “Lisa, I know I need help… I just don’t know where to start,” then book a free call with me.You must have four or more on your team - or be growing to four - and you need to be ready for real change. If that’s you, I’d love to talk.Do the two quizzes before you come into the room - your Who Runs In Your Pack Quiz and the Salon Love Languages Quiz - and we’ll decide together if we’re the right fit.

Here is the link for my November Masterclass - a not to be missed event!Most salon owners dream of finding “their person” - the one who can run the show, hold the fort, and finally give them a break. But choosing a salon manager or future partner is one of the trickiest, riskiest, and most emotional decisions you’ll ever make.In Chapter 19 of Your Salon Team, Lisa unpacks the truth about leadership potential inside your business. Not everyone who wants the badge can actually carry it - and not everyone who could carry it actually wants it.Lisa shares the pitfalls, the heartbreaks, the hilarious moments, and the real-world lessons she’s learned from mentoring salon owners - and from watching team members chase titles they don’t understand, or leave to open businesses they’re nowhere near ready for.If you’ve ever wondered whether someone on your team could lead, manage, or even become your partner one day… this episode is essential.

> Please checkout my SECRET BLACK FRIDAY MASTERCLASS JUST CLICK HERE If your team still thinks one facial, one treatment, one colour, or one service is enough - this episode will change your whole business.In this short, powerful conversation, Lisa Conway uncovers the biggest barrier to repeat bookings: your team’s fear of sounding salesy. With her signature humour and honesty, Lisa explains why every client needs another one - not because you’re pushing products or packages, but because consistency is the only path to results.This episode is pure gold for salon, spa, and clinic owners who want their team to recommend with confidence and stop waiting for clients to magically rebook themselves.Until next time...Lisa x

First Visit & Fun Facts - How to Nail the New Client ExperienceThere’s nothing quite like a new client. It’s a fresh start. A blank canvas. A chance to show someone what’s truly possible - and how good they can feel when they’re in the right hands.But most salons waste the moment. They tiptoe. They assume. They don’t ask the questions that matter.In this episode, Lisa shares how to shape the first visit into a moment that changes everything. From three essential questions to the kind of listening that makes people feel seen, heard, and genuinely cared for - this is how you build loyalty from day one.If your team ever says “She’s only new” - this episode will change your salon forever.See you in the next episode.

Clients Bring Clients - How to Attract More of the Ones You LoveIf you’ve ever wondered where your best clients come from - this episode is for you.Today, Lisa breaks down the secret to growing your salon without spending a fortune on ads or relying on “word of mouth.” It’s all about creating an intentional clients-bring-clients strategy that works quietly in the background, turning your favourite people into your best recruiters.Lisa shares the story of “Paddy the Dentist” - the simple system that transformed his clinic by doubling his A-grade clients and letting go of the energy-drainers. You’ll learn how to identify your A, B, C, and D clients, ask for referrals in a way that feels natural, and build a salon full of the people you actually want to serve.If you want clients who bring more clients (and fewer headaches), this episode is gold.I am finishing my 2026 Salon Sucess Playbook. If you would like an advance copy please email [email protected] and she will send it to you for FREE when it's ready.

Let’s get one thing straight - your salon clients are not “theirs.” They don’t belong to Suzie, Sarah, or whoever’s holding the tail comb today. They belong to your business.In this episode, Lisa breaks down why letting your team believe clients are theirs is like handing them the keys to your bank account. She shares how this quiet problem eats away at your business like white ants and how a few smart, honest conversations can save your client base (and your sanity).If you’ve ever lost a team member and watched clients walk out behind them, this is a must-listen.I am finishing my 2026 Salon Sucess Playbook - The 5 One's Every Salon Pro Should Know. If you would like an advance copy please email [email protected] and she will send it to you for FREE when it's ready.

When someone leaves your salon, spa, or clinic, it can feel personal - but it doesn’t have to derail your business.In this chapter of Your Salon Team, Lisa shares the truth about why people really leave and how to respond like a confident salon owner, not a heartbroken teenager.In this episode you’ll learn:✅ Why it’s not always about you (even when it feels like it is)✅ How overpaying can turn great team members into lazy cats✅ How to lead with honesty and stop lying to yourself✅ Why a weekly meeting can save your culture (and your sanity)Losing people is part of the game. How you handle it is what sets you apart.I am finishing my 2026 Salon Sucess Playbook - The 5 One's Every Salon Pro Should Know. If you would like an advance copy please email [email protected] and she will send it to you for FREE when it's ready.

This isn’t just another pep talk. The 5 Ones are the five simple, powerful actions that separate the salons that struggle from the salons that soar.In this episode, Lisa introduces the foundational framework behind her signature program - Salon Team Machine. She breaks down how these five pillars turn quiet team members into confident, client-attracting, result-producing professionals.It’s not magic - it’s focus, and it works.I am finishing my 2026 Salon Sucess Playbook - The 5 One's every salon Team member should know. If you would like an advance copy please email [email protected] and she will send it to you for FREE when it's ready.

Let’s talk truth: your salon’s culture will make or break your business. In this episode, Lisa gets real about what culture actually means — and it’s not beanbags and team lunches.From tackling tough conversations (yes, even garlic breath) to holding boundaries, Lisa shares the real-world culture principles that every salon, spa, and clinic needs. Learn how to stop repeating yourself, empower your team to take initiative, and finally build a salon that runs without you on the end of the phone every five minutes.Next week we kickoff the Salon Team Machine - imagine having your team supercharged for the Christmas rush... https://salonteammachine.com/

Ever feel like your team’s success is hit and miss? It’s not luck — it’s focus. In this episode, Lisa shares her tried-and-true “5 Ones” - the five things every salon, spa, and clinic team member needs to know to move the needle.Lisa breaks down how to attract the right clients, convert them with confidence, and deliver remarkable results that keep them coming back. These five foundations have helped thousands of stylists and therapists build real momentum in their columns - without the salon owner having to spoon-feed them.If you want your team to step up, this is where it starts. Lisa is delivering the 5 One's directly to Salon Team members over the next 6 weeks so they are supercharged for the Christmas rush. If you would like your team trained by the best just go to https://salonteammachine.com/

Like it or not, as a salon owner you’re going to find yourself doing a little “parenting.” Not in the tuck-them-into-bed sense, but in the guidance-and-boundaries sense. In this episode, in this episode Lisa shares the lessons she learned from her first boss, Sam, who quietly shaped her future with financial advice and firm boundaries.You’ll hear how to balance guiding your team with letting them stumble, why over-helping steals their self-esteem, and how setting clear limits saves you from exhaustion. Parenting your team is inevitable - doing it wisely is a choice.If you would like me to help 'parent' your team checkout my new progrtam salon Team Machine that starts in October here is the link. https://salonteammachine.com/

Sometimes the problem isn’t your clients, it’s your team. In this episode, Lisa lays down the truth about what it really means to "do your job" in the salon. If your team isn’t attracting their own clients, converting them to rebooked, and delivering an exceptional experience every single time, you’ll stay stuck filling their columns for them.Lisa explains the 5 Ones that transform team members from order-takers into confident professionals who attract, convert, and deliver and why this shift is the key to getting you out of the treatment room and into building a business that doesn’t depend on you.If you are interested in Lisa's Salon Team Machine program that kicks off soon you can check it out here: https://salonteammachine.com

This week, we dive into one of my favourite topics from Your Salon Team - how to create a salon that’s completely free of negativity. Because let’s face it, a salon should be the place where joy, creativity, and connection flow - not gossip, drama, or bad vibes.In this episode, I’ll walk you through:How to set the tone for a fun, drama-free environment.Why negativity repels both clients and team members.Simple strategies to shift the energy when the vibe feels “off”.How to turn your salon into a space your clients can’t wait to return to.If you’ve ever had a toxic team member or a Debbie Downer drag the mood down, this one’s for you. Let’s make your salon a place where both your team and your clients thrive.Also, if you are interetsed in my Salon Team Machine go to salonteammachine.com

Ever caught yourself doing the Meerkat - neck craned, watching your team like a hawk - because you’re terrified they might mess it up? In this chapter, I share why learning to “let them” (yes, like Mel Robbins says) is the secret to creating a genius team who can hold the fort even when you’re on holiday. This one’s for every salon owner who’s sick of being the safety net 24/7 and wants a team who can handle the big stuff without you hovering.If you want to checkout my new Salon Team Machine program that kicks off in October go to salonteammachine.comTo contact Lisa, just reach out to [email protected]

This is a recording of my first Salon Mentor Team training that I did live with my client's team members, and its all about grading your client's.Some of you rocked up to this training thinking, “Ugh, why do I have to do this shit thing today?” - and that’s exactly where we begin. In this first Salon Mentor Team Training, I (yes, the loud, grey haired grandma in your corner) cut through the fluff and get real about what it takes to attract and keep the clients you actually love working with. We talk about A-grade clients - the ones who show up on time, rebook, buy products without a fuss, and actually make your day better instead of draining the life out of you. Spoiler alert: if you want them, you’ve got to become that person yourself. This episode is raw, cheeky, and painfully true at times. I share stories from my own salon journey - including my “ugly duckling to hottie patrotty” moment - and why honest conversations, gratitude, and boundaries are the secret sauce to building a book full of Brookes (aka dream clients). 👉 Whether you’re a salon owner or team member, if you’re sick of dealing with C- and D-grade clients who whinge, complain, and rock up late with a hot coffee in hand, this training is your wake-up call. Key Takeaways Not all clients are worth keeping - aim for A and B grade only.You attract who you are: if you want better clients, level up yourself first.Boundaries matter: rebooking is non-negotiable, lateness isn’t cute.Client experience is everything - it’s more than chairs and scissors.Gratitude and generosity build loyalty (and referrals).Vulnerability beats perfection: honesty helps the whole team grow. Your salon isn’t “different” - stop hiding behind excuses.Fill your book with “Brookes” - clients who energise, not drain you.Moisture Triangle PDF - http://bit.ly/4mOk7PP

In Chapter 12 of Your Salon Team, Lisa Conway gets real about targets. Everyone asks for them, but very few understand the why behind them. Are your team members just “missing numbers,” or is it really a service problem in disguise?Lisa shares her no-nonsense take on setting targets that actually work - and how to use them to inspire, not punish, your team. If you’ve ever struggled with staff “just not pulling their weight,” you’ll want to press play on this episode.MY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to [email protected]

Later today I kick off my last Healthy, Wealthy & Kind Retreat for 2025 in Bali. After so many questions from last week’s guests (and more from you on social media), I decided to bare it all—the why, what, and how of my facelift. If you think that this is something you would be interested in just reach out via the link below. https://www.lisaconway.com.au/bedside Any questions, feel free to reach out to via [email protected] Enjoy!

Today I am reading and explaining the 11th chapter of my second book, Your Salon Team titled "The Problem: Is it You or Them? Are You Being Too Flexible?"Here’s the truth bomb - you might be the problem. Yep, I said it. If your team’s taking the mickey, maybe it’s because you’ve been bending like a yoga instructor when you should be standing firm. Let’s talk about where to draw the line before your salon becomes a free-for-all.MY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY PAID STUFFLisa Conway's Reboot Your Salon 28-Day Challenge https://salonreboot.com/MY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to [email protected]

Whose job is it to bring in new clients? Here’s the truth—it’s everyone’s! From salon owner to team member, when you share the load, you double your chances to attract the right people. In this episode, I unpack simple, practical ways to grow your client base without the panic, the last-minute promos, or the “Sweaty Betty” stress. Tune in and discover how a referral program and a few smart systems can keep your chairs full and your salon thriving.MY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to [email protected]

Today I am reading and explaining the tenth chapter of my second book, Your Salon Team. This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. This week I close off registrations for my Healthy, Wealthy and Kind Retreat in Bali at the end of August for Salon owners with ADHD, to check it out click this link. https://healthywealthykindretreat.comMY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY PAID STUFFLisa Conway's Reboot Your Salon 28-Day Challenge https://salonreboot.com/MY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to [email protected]

Today I am reading and explaining the ninth chapter of my second book, Your Salon Team. This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. Why not checkout my upcoming Healthy, Wealthy and Kind Retreat in Bali at the end of August. https://healthywealthykindretreat.comMY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY PAID STUFFLisa Conway's Reboot Your Salon 28-Day Challenge https://salonreboot.com/MY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to [email protected]