Salon Conversation with Lisa Conway

Check it out here: https://thesalonmentors.com/events-2026 Ever tried to fix something in your salon… and made it worse? In this episode, Lisa shares a real story about something she completely got wrong - and how it turned into one of the biggest breakthroughs in understanding team performance. Because here’s the truth: Your team doesn’t struggle because they don’t care. They struggle because they lack confidence, structure, and support. And most salon owners don’t realise just how big that gap is. Inside This Episode: Why “good people” still don’t perform The real reason your team avoids rebooking and retail Why confidence — not skill — is often the issue • How salon owners unintentionally hold their team back The danger of avoiding uncomfortable conversations Why “being nice” is costing your business growth How to simplify training so your team can actually execute The power of spending 5 hours a week developing your team The Big Shift It’s not about pushing your team harder. It’s about supporting them properly. And that starts with structure, repetition, and time. If you’re ready to stop guessing and start building a team that actually performs… Join me for my upcoming workshop: The 25 Hours Salon Owner Because when your team grows… your business grows… and your hours come down. 👉 Check it out here: https://thesalonmentors.com/events-2026

For most clients, the salon is a place to escape, but for the team inside… it can feel like carrying the emotional weight of everyone else. In this episode of Salon Conversations, Lisa dives into a conversation that every salon owner needs to hear - mental health in the workplace and the role it plays in your team, your clients, and your business results. Because here’s the truth, energy matters, and when one person brings heavy, negative energy into your salon, it doesn’t just affect them - it impacts your clients, your bookings, your rebooking, and ultimately your bottom line. This episode is not about ignoring emotions. It’s about learning how to manage them, lead through them, and create a workplace where people take responsibility for how they show up. Inside this episode, Lisa unpacks; • Why energy in your salon directly affects your future bookings • The difference between being absent and being present at work • How to support your team without carrying their emotional load • Why “bringing your problems to work” is costing your business • Simple ways to reset your state and shift your energy fast • How to have honest conversations without creating conflict • Why personal responsibility is the key to a strong salon culture The Big Shift Will Be You are not responsible for fixing everyone. But you are responsible for the standard. When your team understands how their energy impacts the salon… Everything changes. Clients feel it. The team feels it. And your business reflects it. If this resonates and you think a team member needs to hear this please share. #salonretail #salonbusiness #salonowner #saloncoach #hairdresserlife #beautybusiness #salonteam #retailsales