People Centric Podcast

Have you ever been doing a great job at work only to find out later that your boss didn't think that you were doing a great job? In our work, we have found that oftentimes managers think their employees are working on (or should be working on) things totally different from what they are actually working on. This leads to frustration on both sides and sometimes leads to employees quitting or managers firing employees. In this episode, the People Centric Team talks about why this happens, how to prevent it, and what to do if you think it is happening to you! Listen Now. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Do you have a best friend at work? This is one of Gallup's famous G12 Survey Questions that helps determine if an employee is engaged, disengaged, or toxic. Because having friends at work matters - but it is also tricky. In this episode, the People Centric Team breaks down the upsides and downsides of relationships at work. Listen Now. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Most of us have given or received snarky feedback at some point. In this episode, you'll hear some confessions from the People Centric Team. Do you think it is ever OK to use even a touch of humor or sarcasm to convey feedback in a memorable or engaging way? Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Have you ever thought about not taking a promotion? In this episode the People Centric team talks through the pros and cons of promotions, how different generations view growth and promotions, and how the workforce is changing its mind when it comes to moving up the corporate ladder. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Is it an employer's responsibility to help its employees? It is a question that we have been pondering lately. So, the People Centric Team unpacked it more in this episode a discussed when employers should care, how they should care, and what happens if they don't. Part of this discussion was inspired by this article from Forbes.com. Employee Engagement Has Failed So Focus On Individual Human Needs (forbes.com) Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

In our careers, all of us will learn and grow over time. So what happens when you want to learn and grow but feel stuck in the same position? Or worse, what happens if you are a manager of someone who wants to grow but you can't afford to lose them in the position they are currently in? We see this scenario for both managers and employees all the time. In this episode, the People Centric team talks through both sides to share advice and tips on how to grow or leave gracefully. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

We have heard managers say, "don't bring me problems without solutions" but what if the solution is difficult, requires some brainstorming, or needs some more people involved? In this episode, the People Centric team breaks down the times when employees and managers need each other for effective problem solving and how to do it best. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

It is the new year! And as we often hear phrases like, "New Year, New You!" and "Tell everyone your resolutions!!" the team at People Centric decided to give practical advice for goal setting. In this episode, we talk about the goals we need as humans, including rest and fuel. We discuss goals in which we have succeeded and goals in which we have failed and how each of those can be a good thing if we remember to follow our core values. Listen now to learn more! We also shared a previous podcast if you want to do your own Goal Setting with our planning guide. Here is a link to that episode. https://www.podbean.com/ew/pb-4pm5d-13531fa https://open.spotify.com/episode/7dZInWf9pxeLOns92kMkNy?si=xo2MujwPQTSeSGArrlozcA Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

In this episode, we delve into the captivating realm of narrative paradigms and their profound influence. Stories aren't just confined to books or movies; they play a pivotal role in organizational dynamics, shaping how teams collaborate, leaders inspire, and employees engage. How do different narratives influence decision-making processes within teams? Share with us the impact a narrative paradigm has had on your life! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

The holidays are here again and everyone is building their wishlists! We decided to build the ultimate workplace wishlist - the things that all managers and employees wish for. Listen now to hear what you can do to make those wishes come true! Here are the links to other podcasts mentioned in this episode: Communication Styles The Culture Grid Mission, Vision, and Values Making Motivation Empowerment Movement Does Engagement at Work Actually Matter Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Just go talk to them! It sounds like an easy solution - and it is a solution the advisors at People Centric use often. We are firm believers that communication is the key to solving almost any cultural or interpersonal conflict. But what happens when you actually have to go and have a difficult conversation when you are upset, or when you don't like the other person? HOW are you supposed to do that? In this episode, the People Centric Team gives you the tools and insights you need to muster up the courage and energy to conduct difficult conversations. Listen now. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

This is an interview that People Centric CEO and Founder, Don Harkey, did with a local radio station. Don shared his insights on the workforce in 2023, everything from Quiet Quitting to burnout. Don discusses how organizations responded, what employees are thinking about that response, and how 2023 will shape the workforce of 2024. Listen Now. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Let's talk about burnout in the US. Some studies state that 89% of employees have experienced burnout in the past year. That is alarmingly high! That is almost the entire workforce has felt burnt out! So, the People Centric team does a deep dive about what it is, how to recognize it on your team, how to combat it, and what to do if you are stuck in it too long! Listen now. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

It is that time of year again - the hustle and bustle is here. And we get busy with life and family and parties and presents and WORK. It is a busy time for everyone in all aspects of our lives. So, the People Centric team is helping you take a minute to find your thankful mindset - so you don't become the office Grinch. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Psssst... Want a pro tip: Not everything is important. Not everything is Urgent. Not everything needs attention right now. We can say that, but what happens when it starts to feel that way? Or when a manager starts to act like everything is on fire all the time? In this episode, we discuss how we can determine what is urgent and important versus what is just noise. The People Centric Team gives their expert advice on combating the false sense of urgency we have all experienced at one time or another. Listen now! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

We know that communication is the thing that all companies, managers, and coworkers struggle with. It is the number one thing that employees say needs improvement in all the organizations we work with. But if you think about it, simply saying that we need to improve communication is pretty vague. There is no real "communication standard" that people work within, there are no real communication expectations or even really best practices out there. So, how can people know if communication is good or not? And what happens when communication is not good? Listen now to hear the People Centric team discuss what we see when communication breaks down and some things we see from the best communicators. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

"The people we are interviewing these days are SO ENTITLED. They demand things that we NEVER had at their age." We have heard some growing frustrations from hiring managers and company leaders and their feelings about entitlement. In this episode, the team breaks down what we think it means to be entitled, how different generations react to entitlement, and how to turn entitlement into engagement. Listen now. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Think about your first really impactful boss or leader. How did their leadership style influence how you choose to lead now? We all have things from our past that impact how we work and how we lead. In this episode, Don and Diana break down why looking to our past leaders might help us decipher why we do what we do now. Listen now to learn more about the leadership shadow that follows all of us. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Giving feedback is always a challenge for leaders - but RECEIVING feedback is just as difficult. No one wants to hear the things they are doing wrong, but most people do want to do good work. One of the best ways to ensure that you are able to receive and apply the feedback you are given is to build a coachable mindset. On today's episode of the People Centric Podcast, Bethany Taff and Diana Royalty discuss the traits that limit or excel a person's willingness to be coached. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

It should come as no surprise to you that People Centric has our own definition of leadership. We say that leadership is, simply, influence. And that means that everyone is a leader because everyone is influencing someone all the time - whether you realize it or not. Furthermore, most people hear the words "Influence" and "leadership" and we instantly think they are positive things. But on this episode of the People Centric Podcast we examine how people can lead others positively and negatively. We break down the moments in which negative leadership happens and what it looks like to Lead Well. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

In our episode about transparency (and when to not be totally transparent), we touched on the topic of a manager oversharing information with employees. Your manager is just a person, and people get overwhelmed, or conflict avoidant, or have a bad day, or are unconfident about how to move something forward - and people can start to overshare things with people that have no power or authority to fix them. And that is what the People Centric Team talks about in this episode of the People Centric Podcast. When a manager brings problems to an employee in an unhealthy way, what is the expectation of that employee, how should that employee react, and what can managers do to avoid this situation entirely? Listen now for our thoughts on this all too common interaction. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

People Centric are advocates for transparency in the workplace! We say that communication should go top to bottom, bottom to top, side to side, and everywhere in between. We say that employers should be open, and vulnerable, and even share financials with employees. But we admit that there are times when total transparency is a bad idea. So, in an effort to be transparent with you all, the People Centric team laid out the times when a company or manager can't or shouldn't be totally transparent. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Adults learn differently than kids. When we are kids we absorb information, and since we have little experience with the world, we need a lot of guidance and supervision. As adults, we need so much more: we need to be able to connect our past experiences to the new ones, we need autonomy to problem solve, we need the ability to process and take time away from learning to absorb and solidify the information in our minds, we need the information to be relevant and timely - and the list goes on. In this episode of the People Centric Podcast, the team breaks down how adult learning theory affects our training at work and even how we feel about learning new things at work. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

It is currently estimated that about 2/3 of all jobs will be exposed to AI or Automation to some degree. That is a lot of employees that will be affected by AI or Automation in their careers. In this episode, the People Centric team talks about their predictions for work and integrating this new tech. The team also explores best practices for installing, implementing, and using AI and Automation. And of course, since we are People Centric, we discuss how these innovations impact the employee and the team and how to best integrate these for a People Centric approach to technology. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Have you heard someone complaining about how no one is "Loyal" these days? In the US the average length a person stays in a job is 4 years. This average decreases when you look specifically at Gen Z and Millenials - whose average is 2 and 2.5 years, respectively. In this episode, the People Centric team explores what it means to be "loyal" to a company in today's workforce and the implications of loyalty on an individual and a team. Listen now! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Most of us know that a key to success is having a great mentor. In this episode we explore the idea that the people being mentored have a significant value to the person doing the mentoring. Today, the People Centric Team shares their advice on approaching, addressing and reacting to the conversation. Listen now to hear more about how you can get the best out of your mentoring relationships! Share with us the impact a mentor (or mentee) has had on your life, we can't wait to hear it! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

According to a recent Bankrate survey, 56% of the workforce is looking to change jobs in the next year. That is up from 51% in 2022. This means that whether you are looking to leave your job or you are the one looking to attract new talent - you need to understand some basic hiring red flags! In this episode, the People Centric Team talks through red flags like poorly defined company values, wonky org charts, and strenuous interview processes. The team also dishes out some green flags you should be looking for or incorporating in your hiring process! Listen now and tell us, what ones did we miss? Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS And don't forget to hit that subscribe button to deep dive with us into leadership development, teamwork, organizational culture, and much more. People Centric creates workplaces where people are happier, healthier, aligned, and empowered. Because, even in this rapidly evolving workforce landscape, business is personal.

We have all seen someone who we KNOW is just playing solitaire on their computers, but they use a focused face and LOOK super engaged in their "work" - and let's face it, you have probably done that a time or two yourself. It is human nature. But, we work with leaders who are constantly trying to measure or quantify how productive the employees are. They often use things like, "my employees look busy" as a measure of this productivity. In this episode the People Centric team talks through why managers would want to measure productivity, how to do this best, and the pitfalls of wanting humans to be 100% productive 100% of the time. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Hey, we get it: work never stops, the assembly line is always moving, the order has to be filled and the widget has to be made. But is it healthy to continue to push, with no pause to invest in your people with things like team builders, team meetings, performance evaluations, ongoing training, etc? Listen how the People Centric team discusses the benefits of taking a "time out" to invest in YOUR team. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Trust is the glue that holds teams together, enables open communication, and fosters collaboration. Gaining the trust of your fellow team members, other leaders, and stakeholders is crucial for achieving organizational goals and creating a positive work environment. In this episode, the People Centric team shares how we build trust through empathy, authenticity, and logic. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS And don't forget to hit that subscribe button to deep dive with us into leadership development, teamwork, organizational culture, and much more. People Centric creates workplaces where people are happier, healthier, aligned, and empowered. Because, even in this rapidly evolving workforce landscape, business is personal.

With so many work options out there, we thought we would take a minute to discuss the difference between big business and small business. Whether you are looking for something new, deciding if you want to scale, or curious about how the other side lives, this episode is for you. Listen now. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

We have seen a surprising number of articles saying that the key to good management is "creating buy in," but these articles leave out how to do that!! It is like we always say, the science is there, but the engineering is not. In this episode we are telling you all of our tips for HOW to create buy in. Listen now. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

We have heard managers say, "I am not a micromanager, I just know how I want it done" or "no, I don't micromanage, I just help my team because I have done this for so long..." The truth is that most managers have no idea when then are micromanaging. On this episode of the People Centric Podcast we break down what it means to be a micromanager, what it means to manage, and how you might need to do both to be an effective leader. Listen now! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

The phrase "executive presence" probably conjures up images of someone standing at the front of a table or at a large wooden desk wearing a dark grey suit. You might even think that this person is decisive, or an innovator. These traits are often assigned to someone with "executive presence", but did you know that a study of executives' characteristics by Gallup Strengths Finder showed that there is not a magical combination of traits that make up an executive? We discuss this and what the People Centric team has seen that makes up a good executive on this episode. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Bad ideas exist. We would venture to guess that you have been in a meeting where a bad idea was dropped. OR you have had to execute an idea that you think is terrible. A bad idea refers to a concept, plan, or decision that is considered unwise, ineffective, or potentially harmful. It may be based on flawed reasoning, insufficient information, or a lack of consideration for potential consequences. We discuss that what may be considered a bad idea in one situation could potentially lead to positive outcomes in another. Ideas can be subjective, and the assessment of whether an idea is good or bad often depends on the specific circumstances, goals, and values involved. Listen to this episode to find out more! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

In the field of psychology, "the shadow" refers to a concept developed by Swiss psychiatrist Carl Jung. Jung believed that the human psyche is composed of various components, including the ego (conscious mind) and the personal unconscious. Within the personal unconscious lies what he called the shadow. The shadow represents the aspects of our personality that we tend to reject, deny, or repress. It consists of the parts of ourselves that we deem unacceptable, undesirable, or socially unacceptable. These can include our fears, insecurities, aggressive tendencies, selfishness, and other traits that we find difficult to acknowledge or integrate into our conscious identity. In this episode of the People Centric podcast we share how the Shadow shows up at work and what you can do to avoid these negative connotations and work toward the brightest version of yourself. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Every time I hear the phrase "It's just business, it isn't personal" I cry. Because BUSINESS IS PERSONAL - we spend our time here, we work hard here, and we want to do well here. So to say that giving my time and energy and effort isn't personal is pretty crummy. But what happens when we feel sad or mad or frustrated at work? Is it ok to have emotions at work? Is it ok to cry at work? Is it ok to say that you are mad at work? We talk about all of this and more on this episode of the People Centric Podcast. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

For many years the phrase "The customer is always right" has been something that managers have touted and employees have rolled their eyes at. And even more recently, in light of the entitled customer era, the customer is most definitely not always right. In this episode of the People Centric Podcast we talk about why it is more important to focus on the Employee Experience and not the customer experience, because, after all - the employees are the ones who make the experience for the customer. Listen now to find out more! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Have you ever been working on something and a leader or manager swoops in, says a bunch of stuff, and then flies away... It is a common thing that leaders do - often unintentionally - and we have a name for this type of leadership. It is called the Swoop and Poop. I bet that you know someone who has done this and have maybe done it yourself a time or too. Listen now to learn more! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

In theory, servant leadership sounds like every employee's dream. Servant leadership is a style in which a leader focuses on serving and supporting their team, rather than directing and telling. Servant leaders often listen and collaborate and take on whatever is best for the team. So what could possibly go wrong?! We will tell you: Accountability. And while Accountability gets a bad rap from everyone in the workplace, it is essential to creating a culture where people are happy, healthy, aligned, and empowered. Listen to this episode to find out more about how servant leadership can serve you and your team! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

We have often said that one good outcome of the pandemic is that people embraced virtual meetings and video conference technology. The People Centric team was using this long before the pandemic began and we had several clients that just didn't want to adopt this technology. But when the pandemic hit many technology-resistant clients, friends, and coworkers adopted it quickly and effectively. Since then, we have all had days with back-to-back zoom calls, video-called a coworker who was just in the other room, and (we know you have done this) turned off our cameras just to have a second to rest our eyes. And now, employers are calling for a return to the office even though we all know we can do our jobs virtually with a high degree of success. We wondered if it is possible to be technologically efficient and still People Centric. Is there a world where technology can integrate with people and relationships healthily and sustainably? Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

We all make mistakes. We are all human and it happens - even to the most detail-oriented and careful people, it still happens! But what does it mean to actually "own your mistakes"? Is there ever a time when an apology just isn't enough - and what do you do about it then? And can we learn from our mistakes to build our skills? The People Centric team talks through all of this, and more on this episode of the People Centric Podcast. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Communication is one of the hardest things for people and businesses to conquer. Most people feel like they are good communicators and that others lack in the area. But the truth is true communication goes both ways. Did you know that there are different communication styles? And that we communicate better with people who have the same style as we do. In this episode, we break down the communication styles and how you can use this information to become a better communicator. Want to know your communication style? Take our quiz and find out now: tinyurl.com/PCcommstyles Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Employers often say that they want "good problem solvers" or people with "problem-solving skills" but when we ask them what they mean by that the answers vary wildly. And when we ask employees how they feel they are at problem-solving, they always say that they are good at it. When we ask them if they are given opportunities to problem solve they say, "rarely"! This is a problem-solving problem. Employers want it and employees have it, but the chances to use it are few and far between. In this episode, we discuss some ideas about how employees can take the reigns more and how managers can get out of the way to access those in-demand problem-solving skills! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

We have all had to learn new things in our job. It might be a new software or new program, but sometimes new things stick easier and sometimes we forget them instantly and have to ask a ton of questions again. When we are the ones teaching new information, we always think that we are clear and understandable, and it is frustrating when - inevitably - someone comes back and says, "I don't understand" or "I didn't do it that way". So what makes us learn at work? What are the things that stick and the things that don't? Why do we instantly pick up on some things, but not all things? In this episode, we discuss the best ways to make training impactful and tips for how you can be a better student AND a better teacher at work! Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website:www.peoplecentric.com/contact Direct Email:[email protected] Facebook:https://www.facebook.com/peoplecentricUS YouTube:@PeopleCentricUS

Music has a way of speaking to us all: sometimes we hear our love stories, sometimes we hear our past selves, and sometimes, as consultants, we hear good business advice! So, just for fun, we pulled together some of our favorite lyrics that we thought were also good leadership lessons. So, get some songs stuck in your head and enjoy some leadership and laughter on this episode of the People Centric Podcast. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website: www.peoplecentric.com/contact Direct Email: [email protected] Facebook: https://www.facebook.com/peoplecentricUS YouTube: @PeopleCentricUS

Authenticity can help people build relationships, express new ideas, and even help deal with conflict. But sometimes, it is a bad idea to be totally and authentically you. We know that this sounds a little anti-people centric, but sometimes, being totally authentic can undermine your credibility or damage your reputation. In this episode, we discuss the times when you should be you and when your whole self should take a back seat. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website: www.peoplecentric.com/contact Direct Email: [email protected] Facebook: https://www.facebook.com/peoplecentricUS Twitter: @PeopleCentricUS YouTube: @PeopleCentricUS

We did an episode early in our podcast history called Setting Boundaries at Work. It is our most downloaded episode. But we did this episode over 2 years ago - and the world, the workforce, and many workplace dynamics have changed a lot since then. So we decided to revisit this episode and give you an updated version of Boundaries at Work. If you want to hear our previous Boundaries at Work Episode (which still has some great information in it), you can listen to it here: https://open.spotify.com/episode/0CEQCUIIGdvy15anxrh8K5?si=177424a1102b4cdd Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website: www.peoplecentric.com/contact Direct Email: [email protected] Facebook: https://www.facebook.com/peoplecentricUS Twitter: @PeopleCentricUS YouTube: @PeopleCentricUS

Have you ever heard of this so-called "Skills Gap"? It often coincides with a survey done with leaders, where leaders state the skills that they feel the workforce is missing. The studies then go on to list the top technical and top soft skills that are missing from teams. We hear about these things and have to address the elephant in the room: the skills that are "missing" from teams are generally not missing, but those skills are being squashed by bad management. We discuss the skills gap and more in this episode. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website: www.peoplecentric.com/contact Direct Email: [email protected] Facebook: https://www.facebook.com/peoplecentricUS Twitter: @PeopleCentricUS YouTube: @PeopleCentricUS

The word accountability can make people shudder. It conjures up images of reprimands in closed-door meetings in front of HR personnel and their angry clipboards. But accountability gets a bad rap. Listen now to discover how good accountability can build psychological safety, promote fair and equitable workplaces, and allow teams to hold a higher standard together. Have questions about this topic? Want to ask for advice from our team? Have a topic suggestion? Just want to say Hello? Do it! We love hearing from you and here is how you can get us: Website: www.peoplecentric.com/contact Direct Email: [email protected] Facebook: https://www.facebook.com/peoplecentricUS Twitter: @PeopleCentricUS YouTube: @PeopleCentricUS