MSP Unplugged

In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We're breaking down strategies to take control of your schedule, maximize efficiency, and focus on what truly matters. Key Takeaways: The biggest time-wasters in an MSP business How to prioritize tasks and set realistic goals Tools and techniques for better scheduling and delegation The mindset shift you need to work ON your business, not just IN it Effective time management isn't about doing more—it's about doing what matters most. Tune in for actionable tips that will help you run your MSP smarter, not harder! What's your biggest time management struggle? Drop a comment below and let's discuss! Full Video Podcast Link: https://youtu.be/wPDqihdfwVk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before. 💡 Key Takeaways: ✅ How AI is transforming the traditional service desk ✅ The benefits of AI-powered automation for MSPs ✅ How AI improves response times, efficiency, and scalability ✅ The challenges and limitations of AI-driven support ✅ Practical tools and solutions MSPs can implement today AI isn't here to replace the human element in IT support—it's here to enhance it! Join us as we discuss how AI can free up your technicians, improve customer experience, and help your MSP scale smarter. 📢 What are your thoughts on AI in MSP operations? Drop a comment below and let's discuss! Full Video Podcast Link: https://youtu.be/HZCi9Gb37rI --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. Key Takeaways: Why MSPs must adopt a security framework (NIST, CIS, etc.) The essential cybersecurity controls every small business needs How to educate clients and get buy-in for better security measures Tools and strategies to reduce risk and improve compliance As an MSP, it's not just about fixing IT issues—it's about proactively securing your clients' businesses. Tune in to learn how to build a stronger cybersecurity stack and offer better protection to your customers. Full Video Podcast Link: https://youtu.be/J-6FNRkBnwE --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging post-event opportunities. Whether you're a conference veteran or attending your first event, these tips will help you turn industry gatherings into real business growth. Full Video Podcast Link: https://youtu.be/aCqMXcZ6I1U --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. Full Video Podcast Link: https://youtu.be/TizS_rB_Uwo --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

In this episode, we discuss how and when we use automation to streamline operations in our MSP. Full Video Podcast Link: https://youtu.be/V3mXAE6htug --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on. We explore the red flags that signal it's time to part ways, tips for making the transition smoother, and strategies for finding new partnerships that truly add value to your MSP. Learn how to assess vendor performance, manage the breakup professionally, and ensure your business operations continue seamlessly. Full Video Podcast Link: https://youtu.be/90mFYqwXn7w --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

Happy New Year! To start the year off the crew discusses some proven strategies we have had success with! Full Video Podcast Link: https://youtu.be/OmjO9lBWutI --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025! Full Video Podcast Link: https://youtu.be/QJTT_fa4YGM --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping the future of your MSP business. Full Video Podcast Link: https://youtu.be/4Zws6Dtv6Ck --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it's essential for your MSP business. Learn how to use this crucial metric to optimize your pricing strategy, ensure profitability, and make smarter financial decisions. Don't miss these actionable insights to take your business to the next level! Full Video Podcast Link: https://youtu.be/yhXm_QR7sqA --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

This week the crew discusses pricing. Our philosophy and procedures on how we arrive at a final cost of our offerings. Full Video Podcast Link: https://youtu.be/hTptF4Auhmk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

In this episode, we discuss the good, the bad and the ugly of how we've acquired clients in the past and what we plan to change or enhance going forward! Full Video Podcast Link: https://youtu.be/z8QmtK5S42s --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

In this episode, Rick and Corey discuss plans and strategies to get project work on the books and helping our clients with their IT budgeting. Full Video Podcast Link: https://youtu.be/Mfb76_wkAMA --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

In this episode, we discuss how we are closing out the year and preparing to start 2025 strong. Full Video Podcast Link: https://youtu.be/sWhpI5PB6Zs --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

On todays episode, join us a we recap Techcon 2024 and meet our new co-host Corey L Kirkendoll! Full Video Podcast Link: https://youtu.be/eGeicaygxTU --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/

On todays episode, Rick sits down with Victor Lopez of FlexPoint on how you're leaving money on the table. Full Video Podcast Link: https://youtu.be/kCE3wP2rrO8 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Victor Lopez from FlexPoint LinkedIn: www.linkedin.com/in/victorl0pez/

On todays episode, join Rick and Paco live in Denver, CO as they broadcast their updates at Pax8 Beyond. Full Video Podcast Link: https://youtu.be/6Km9B35SSoo --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected]

Join us in this episode as we sit down with Rob Scott, Co-founder of Monjur. Rob shares valuable insights into the world of agreements, emphasizing their critical role in business operations. From Master Services Agreements (MSAs) to tailored contracts, we explore how the right agreements can provide comprehensive legal protections. Whether you're an MSP or a business owner, this conversation sheds light on the importance of having the right agreements in place. Tune in for practical tips and real-world examples that can transform your approach to legal clarity. Full Video Podcast Link: https://youtu.be/doWFjD-DWHc --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Rob Scott from Monjur Robert J. Scott | LinkedIn

On today's Episode, join Paco and Rick as they sit down with Jason Thomas, Founder of JATAG Solutions, as they delve into the world of strategic partnerships. In this episode, they share their experiences of teaming up to deliver onsite services for ProdigyTeks. Discover valuable lessons learned from collaborating with fellow Managed Service Providers (MSPs) to enhance the services you provide. From practical tips to success stories, this conversation sheds light on the power of partnership in the MSP industry. Full Video Podcast Link: https://youtu.be/5kvOlBb4Un0 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Jason Thomas from JATAG Solutions https://www.linkedin.com/in/jasont2000/

On today's episode, Paco and Rick sit down with Michelle Ragusa-McBain, SonicWall's Global Channel Chief as she shares insight into SonicWall's partner-centric approach. From innovative strategies to real-world success stories, this episode dives deep into the world of channel leadership and cybersecurity excellence. Tune in for a dynamic discussion that sheds light on SonicWall's commitment to collaboration, growth, and security innovation! Full Video Podcast Link: https://youtu.be/-zUqjd6LI-8 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Michelle Ragusa-McBain from SonicWall https://www.linkedin.com/in/michelleragusamcbain/

Antwine Jackson of Enitech, joins us to talk about how resilience and support helped him grow his MSP. Full Video Podcast Link: https://youtu.be/2REXi2_o4rE --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Antwine Jackson from Enitech Antwine Jackson | LinkedIn

In this episode, Nick Ross of T-minus365 dives into the world of Copilot AI, exploring its capabilities, use cases, and integration with Power Automate. Whether you're a seasoned developer or just getting started, this podcast provides valuable insights and practical tips for leveraging Copilot AI and Power Automate effectively. Full Video Podcast Link: https://youtu.be/jEdS_YIuZ0M --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Nick Ross from T-Minus365

On today's episode, Jennifer and Jose Santos, co-founders of RadTak Solutions, join us to share how they built and run their MSP together, live at Pax8 Beyond in Denver. Full Video Podcast Link: https://youtu.be/d8gmCStc7r8 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Email: [email protected] Jennifer and Jose Santos - Radtak Solutions

On today's episode, Super Op's Channel Chief Juan Fernandez and Community Director Nancy Henriquez joins us fresh off the stage at Pax8 Beyond 2024. Also, SuperOps announces their exciting new partnership with Pax8. We discuss the details here and how it will benefit MSP's.

On today's episode, Paco provides an update of what's going on with ProdigyTeks over the last 4 months along with some great updates on TechCon Unplugged and the MSP Bugle magazine. ------------------------------------------------------- TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon You'll Experience... * 25+ educational sessions * 2 networking events and after-hours entertainment * All expo hall meals, refreshments & happy hours * Automatic entrance into generous show raffles & giveaways * Walk away with concrete action items to take your business to the next level. Find out More at https://www.techconunplugged.com! TODAY'S SPONSORS ----------------------------------------------------- This episode's sponsors are ASCII, Huntress and SuperOps.ai! https://huntress.com/Unplugged https://superops.com/ https://www.ascii.com/ __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Renactus Technology Email: [email protected] AFFILIATES & REFERRAL LINKS --------------------------------------------------- Amazon Affiliate Store https://amzn.to/33rqkdA Patreon / mspunplugged DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we'll receive a small commission.

Client Acquisition Strategies ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco and Rick discuss how target. attract, and finally sign new clients + Define your Ideal Client/Avatar + How to Acquire them. TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon You'll Experience... * 25+ educational sessions * 2 networking events and after-hours entertainment * All expo hall meals, refreshments & happy hours * Automatic entrance into generous show raffles & giveaways * Walk away with concrete action items to take your business to the next level. Find out More at https://www.techconunplugged.com! TODAY'S SPONSOR: ----------------------------------------------------- This episode's sponsor is Movebot! Try Movebot with 250GB Free: http://tinyurl.com/3s358fr3 SHOW LINKS: __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Renactus Technology Email: [email protected] AFFILIATES & REFERRAL LINKS --------------------------------------------------- Amazon Affiliate Store https://amzn.to/33rqkdA Patreon https://www.patreon.com/MSPUnplugged DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we'll receive a small commission.

The Digital Word of Mouth: How to Get Solid Reviews for your Business ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco and Rick discuss how reviews are the digital word of mouth referrals + Several ways on how to get good online reviews + What online review platforms are most effective TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon You'll Experience... * 25+ educational sessions * 2 networking events and after-hours entertainment * All expo hall meals, refreshments & happy hours * Automatic entrance into generous show raffles & giveaways * Walk away with concrete action items to take your business to the next level. Find out More at https://www.techconunplugged.com! TODAY'S SPONSOR: ----------------------------------------------------- This episode's sponsor is Movebot! Try Movebot with 250GB Free: http://tinyurl.com/3s358fr3 SHOW LINKS: __________________________________ Review Platforms: * Clutch - https://clutch.co/ * UpCity - https://upcity.com/ * Google My Business - http://tinyurl.com/5t2m2mfk Automated Review Management: * Tech Reputation: https://techreputation.com/ Create your own Google My Business Review Link: http://tinyurl.com/9rv3muxb Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Renactus Technology Email: [email protected] AFFILIATES & REFERRAL LINKS --------------------------------------------------- Amazon Affiliate Store https://amzn.to/33rqkdA Patreon https://www.patreon.com/MSPUnplugged DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we'll receive a small commission.

In this Tech Talk Tuesday, Rick discusses changes in his business and the quest to route out inefficiencies. TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon You'll Experience... * 25+ educational sessions * 2 networking events and after-hours entertainment * All expo hall meals, refreshments & happy hours * Automatic entrance into generous show raffles & giveaways * Walk away with concrete action items to take your business to the next level. Find out More at https://www.techconunplugged.com! TODAY'S SPONSOR: ----------------------------------------------------- This episode's sponsor is Movebot! Try Movebot with 250GB Free: http://tinyurl.com/3s358fr3 ----------------------------------------------------- SHOW LINKS: MSP Unplugged https://mspunplugged.com/ Hosted by: Paco Lebron from ProdigyTeks https://www.prodigyteks.com [email protected] Rick Smith from Renactus Technology https://www.renactus.com [email protected] _______ Support This Show Patreon / mspunplugged Amazon Affiliate Link https://amzn.to/33rqkdA

Welcome to the New Year! ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco provides several updates on his MSP in regards to growth, tool changes and more + The return of TechCon Unplugged, + Resources, Books and a Chili recipe you'd never expect! TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon You'll Experience... * 25+ educational sessions * 2 networking events and after-hours entertainment * All expo hall meals, refreshments & happy hours * Automatic entrance into generous show raffles & giveaways * Walk away with concrete action items to take your business to the next level. Find out More at https://www.techconunplugged.com! TODAY'S SPONSOR: ----------------------------------------------------- This episode's sponsor is Movebot! Try Movebot with 250GB Free: http://tinyurl.com/3s358fr3 SHOW LINKS: --------------------------------------------------- Working Genius: http://tinyurl.com/28rznxke Configure Defender for Office 365 for Maximum Security by @JonathanEdwardsTech : http://tinyurl.com/tjwuebdb Paco Books Suggestions: * Response Block Selling by Victor Antonio : https://amzn.to/3Hi87mP * Shut The Hell Up and Sell by Ronell Richards: https://amzn.to/3SjpWbi * Jab, Jab, Jab, Right Hook by Gary Vee: https://amzn.to/3UjjWkr * The Phoenix Project by Gene Kim: https://amzn.to/3vKeXyD Paco's Home Office Setup: * Samsung CF390 Series 27" Curved Monitor: https://amzn.to/47EddEm * Samsung 34 Inch SJ55W Curved Monitor: https://amzn.to/3RZHKXJ * Huanuo Gas Spring Single Monitor Stand: https://amzn.to/3TXTaxx * Bracwiser Monitor Mount Single: https://amzn.to/48XklNt Samsung Galaxy Book3 360 13.3": https://amzn.to/4b0BpnE Samsung Galaxy S Pen: https://amzn.to/41Xo8rK Paco's Cooking Recipe of the Week: Walnut Chili Recipe: http://tinyurl.com/2p8yexc4 Connect with us! --------------------------------------------------- Paco Lebron from ProdigyTeks Our Website: Email: [email protected] Rick Smith from Renactus Technology Renactus Technology Email: [email protected] AFFILIATES & REFERRAL LINKS --------------------------------------------------- Amazon Affiliate Store https://amzn.to/33rqkdA Patreon https://www.patreon.com/MSPUnplugged