EP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner
MSP Unplugged · Paco Lebron and Rick Smith
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Show Notes
Breaking up with a vendor is only the beginning. In this week's MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust.
We won't name names, but we will tell you the exact framework we used to:
- Evaluate vendors the right way
- Offboard with professionalism
- Onboard with confidence
- Set expectations for support, communication, and service from day one
If you're an MSP thinking about switching tools or vendors, this is your playbook for doing it right.
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Full Video Podcast Link: https://youtu.be/maBBkcez6Tc
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Connect with us!
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: [email protected]
Rick Smith from Renactus Technology
Email: [email protected]
Corey L Kirkendoll from 5K Technical Services