I Hate Numbers: Simplifying Tax and Accounting

Cash Flow is a big deal. Everybody wants their business to survive. Everybody wants their business to grow prosperously. Cash Flow is vital for your business. Without it, your business is on a one way trip to disaster. In this weeks podcast episode of 'I Hate Numbers' I want to stress the importance of cash flow, discuss what it is and how you successfully manage it in your business. The costs of your business need to be met and you need cash for that. Staff must be paid; overheads covered, loans paid, and your need to pay yourself. Those bills and commitments need to be settled in cash, not promises. Cash is importantCash is necessary in any business of any size. If you fail to get adequate cash flow then your business will inevitably fail. A lot of businesses can survive periods of low profit, even losses!. To do that you need access to cash. Strangely enough, profits and cash aren't the same thing, profitable businesses can fail, loss-making businesses can survive. Strange but true  Cash Flow is the most important aspect of your business. And if you don’t have the right Cash Flow and know how to manage it then your business is done for. Finished. Forecast for the year and amend as you proceed and if you can’t do that then do what you can. Cash forecastCash Flow is a big deal, and we need to own it, and manage it. You need to create a cash forecast for your business. Look ahead, and think about what your business activity, your business story looks like. Once you’ve got an idea of that then forecast the months ahead based on that future as best you can. Three things for your consideration. Firstly, produce a cash forecast then a cash budget, a cash report for your business is finding out the details. Forecasts and projections will detail your story and should be done typically for 3-6 months but preferably 12. Your cash future is based on asking three key questionsWhat is the future activity that impacts on money in or money out  When does that cash event occur, in which month or week  How often does that cash event occurDon't even bother with numbers at this stage. When you figure what your future may look like then translate that activity into a financial number. Once you have a cash story then the power and magic happens. In a forever changing world when anything can happen at any given moment you should always plan for contingencies. You never know what's next and one day your business will thank you for it.In This EpisodeUnderstanding why Cash Flow is a big dealCreating your future Cash StoryHow to put together and manage your future Cash StoryDeveloping your own Numbers confidence and decisionsTake more control of your numbers to help make you money, survive and thriveConclusionCash Flow is a big deal. Take control and produce and manage your future Cash Flow story. Contact us to find out more.What NextGrab a coffee. Make yourself comfortable. Sit back and listen.I love doing this podcast and sharing my love of Numbers with you. Check out the link to subscribe and do not miss an episode.Linkshttps://podcasts.apple.com/podcast/proactiveresolutionss-podcast/id1500471288https://play.google.com/music/m/I3pvpztpjvjw6yrw2kctmtyckam?t=I_Hate_Numbershttps://open.spotify.com/show/5lKjqgbYaxnIAoTeK0zinshttps://www.stitcher.com/podcast/proactiveresolutionss-podcasthttps://tunein.com/podcasts/Business–Economics-Podcasts/I-Hate-Numbers-p1298505/  

Social Enterprises are pretty important businesses. There are over 100,000 social enterprises contributing £60 billion to the economy and employing two million people.In this weeks episode of ‘I Hate Numbers’ we look deeper into the what, how and form of a social enterprise.What is a social enterprise?Firstly, let's look at a working definition of a social enterprise.A clear social and or environmental mission.It has a way to generate most of their income through trade.An ethos of reinvesting most of that profit back into business.Don’t confuse a social enterprise with a charity as a charity is not necessarily a social enterprise and a social enterprise is not a charity.Primary purposeThe primary purpose of a social enterprise is making profits as part of its social mission and purpose. Those profits can be made by selling products or services.Social Enterprises are BusinessSince social enterprises are fundamentally businesses. It is critical and important that business disciplines are applied to how those social enterprises are run. How they grow. How they sustain themselves.Legal form and structureWe've talked about legal structures before so it's worth checking out our previous podcasts. If you're contemplating setting up a social enterprise, then the key question at the very start is the different form or the legal structure that you should adopt.There are choices, the most popular beingCommunity Interest Company (CIC)Sole traderCo-operativeCompany limited by guaranteeCommunity Interest CompanyFirst introduced in 2005 due to a growing interest to offer support to social enterprises. It is owned by the local community and operated to benefit those people who reside in that community.Within the CIC world, there are two forms.Private company, limited by sharesLimited by guarantee with membersThere's three key questions to answer. These look at your motivation and purpose for behind why you want that CIC.What your CIC will be doingDealing with surplusesWho will your CIC to help and how?Differences between social enterprise and a charityA social enterprise isn't always a charity, and vice versa. The main differences are to do withCorporation taxRate reliefDonationsPurposesListen in to find out moreConclusionSocial Enterprises are businesses. They play an important part in the business and community landscape. Contact us to find out more.What NextGrab a coffee. Make yourself comfortable. Sit back and listen.I love doing this podcast and sharing my love of Numbers with you. Check out the link to subscribe and do not miss an episode.In This EpisodeUnderstanding what a social enterprise isChoosing your legal structure for your social enterpriseWhy a social enterprise is not necessarily a charityDeveloping your own Numbers confidence and decisionsTake more control of your numbers to help make you money, survive and thriveLinkshttps://podcasts.apple.com/podcast/proactiveresolutionss-podcast/id1500471288https://play.google.com/music/m/I3pvpztpjvjw6yrw2kctmtyckam?t=I_Hate_Numbershttps://open.spotify.com/show/5lKjqgbYaxnIAoTeK0zinshttps://www.stitcher.com/podcast/proactiveresolutionss-podcasthttps://tunein.com/podcasts/Business–Economics-Podcasts/I-Hate-Numbers-p1298505/ 

How to choose your accountant is this week’s episode of I Hate Numbers.  Not all accountants are created equally. Just like in any walk of life, any profession, some are more effective than others. In this podcast I'm going to share some tips with you as to how you go about making what will be a very important selection for your business, and it's going to be important because the right accountant can have a big impact on your ability to grow and move your business dial forwards.PreparationFirstly, do your homework before you start speaking to an accountant. Check out last week's episode where the topic was what do accountants do? Choosing your accountant is the same as finding good effective supplier for your business. It needs to be for purpose.DecidingWhat are your current and future business needs? Are you looking for someone to do the traditional compliance work, prepare your accounts and tax return once a year? Do you want more of an ongoing relationship? What is it you feel that you need for your business, now in all of these questions, you may not necessarily know what the answer is, but have some form of idea of what you think you need here and now, and what you believe that you will need for your business going forward.LocationDo you feel that you need a local service provider, somebody who's located where you live, or does that not matter? On a personal note my clients are based locally, nationally and Internationally. Technology helps makes the world a smaller place.  Regular communication and the ability to access client support may be more important to you.QualificationsNot all accountants are the same. Lots of people describe themselves as accountants but have zero level of experience. Lots of people have experience but no qualifications. Qualified doesn't mean competent and competent doesn't necessarily mean qualified.The ideal combination is got professional exams under their belt and real-world experience to back it up.RecommendationsSeek recommendations from those in your network. Check out reviews on people's websites, which ones catch your eye and what are they saying? How old are they? How recent are they? Which ones look appealing?Short listOnce you've got a short list of say five or six to begin with, then carry on with your research. Look at the firms in your short list, check out their websites, check out their social media presences. Look at the company, the staff, the range of services they offer. Make a short list of no more than two to three accountants that you can have a conversation with. The conversation should be a dialogue, not a monologue.Meeting timeHave some form of agenda that you want to cover in your meeting. As with any future supply arrangement, then don’t be wary or afraid, or nervous in asking questions. They can be technical, ask about working styles, skills, experiences, meeting times and costs!!People buy from peopleDo you like accountants who are more formal, who are very jargon laden? This could be your bag, or it may not be for you. The interaction with that individual and their team. Who did you get to speak to? Do you feel relaxed when you speak to them? Are you someone who likes robust, straightforward advice, or, perhaps a bit softer?ConclusionHow to choose your accountant is one of the more important business decisions you will make. Prepare, shortlist, have a conversation and then decide helps you make that decision easier. Contact us to find out moreWhat NextGrab a coffee, make yourself comfortable, sit back and listen.I love doing this podcast and sharing my love of Numbers with you. Check out the link to subscribe and do not miss an episode.In This EpisodeUnderstanding the approach to choosing an accountantHow to make a short list of accountants to talk toSpeaking to prospective accountantsDeveloping your own Numbers confidence and decisionsTake more control of your numbers to help make you money, survive and thriveLinkshttps://podcasts.apple.com/podcast/proactiveresolutionss-podcast/id1500471288https://play.google.com/music/m/I3pvpztpjvjw6yrw2kctmtyckam?t=I_Hate_Numbershttps://open.spotify.com/show/5lKjqgbYaxnIAoTeK0zinshttps://www.stitcher.com/podcast/proactiveresolutionss-podcasthttps://tunein.com/podcasts/Business–Economics-Podcasts/I-Hate-Numbers-p1298505/

In this weeks episode of “I hate numbers” my topic is ‘What do accountants do’?Five headline things that accountants do, spoiler alert, money features amongst that.Making moneyMaking money is a big business goal, if you want to move from hobby business to something more. When we talk money, we mean cash in the bank and making profit.You need a strong and vibrant number story if you want your business to prosper and to continue.Saving moneyA good accountant saves you money.  You see where the money goes, choose the right business structure and deal with VAT.Business growthThirdly, accountants help you grow your business. If you don't grow then your business is going backwards.A good accountant helps you make good business decisions. You will make objective choices that are good for your business.TaxesYou can’t escape death or taxes. A good accountant helps you reduce your tax bill, and can navigate the tax rules and regulations.Work life balanceYour accountant can help you achieve a good work life balance. And if you're not spending time doing whatever you don't like or are particularly good at, and all of us have got those things that we're not good at, you can balance your time better.What NextGrab a coffee, make yourself comfortable, sit back and listen.I love doing this podcast and sharing my love of Numbers with you. Check out the link to subscribe and do not miss an episode.In This EpisodeUnderstanding what accountants doKnowing the impact an accountant can make on your businessFinding out accountants help you make money, grow and deal with taxesAccountants helping you get that work life sortedDeveloping your own Numbers confidence and decisionsTake more control of your numbers to help make you money, survive and thriveLinkshttps://podcasts.apple.com/podcast/proactiveresolutionss-podcast/id1500471288https://play.google.com/music/m/I3pvpztpjvjw6yrw2kctmtyckam?t=I_Hate_Numbershttps://open.spotify.com/show/5lKjqgbYaxnIAoTeK0zinshttps://www.stitcher.com/podcast/proactiveresolutionss-podcasthttps://tunein.com/podcasts/Business–Economics-Podcasts/I-Hate-Numbers-p1298505/Get in touch with us to find out more about some money making tips. For more business and finance , news, advice and tips, don’t forget to watch our weekly broadcasts, subscribe to the weekly podcast I Hate Numbers.Pro Active ResolutionsThe Numbers Crew – Here to help you!

Dividends is this week’s topic of I Hate Numbers.In this podcast I am going to chat to you about the whys and what of dividends, plus the correct and legal way to pay yourself with dividendsPaying yourselfIf you are your own boss, there are two main business structures that you can have. You can either be a sole trader or a company.In both cases you need to pay yourself, but no dividends if you are a sole trader. Listen to find out more.Dividends are your company profits that you are paying yourself. Tax, or reducing tax plays a big part behind why owners pay themselves dividends. Company tax, personal tax and national insurance are all part of that balancing act in deciding how much you should take.Add to this your personal tax situation, from basic rate taxpayer and beyond. You’ve a heady cocktail of thought processes going around. Your dividend will be part of your personal income, with tax rates being as low as 7.5% to a 38.1%, it’s all about tax status.Tax is not the only thing to consider. Control plays a part in how much dividend you pay. If you’re the director, you decide when you pay your dividend. This could be a big deal when you’re looking to keep your personal income and tax bill to a modest level.Procedure, there are rulesOne thing often forgotten by company owners is that are rules governing how companies are run. It may seem like jobs worth talk, but there’d a sound reason to have these rules. Running your business through a company protects you. If things get messy your personal assets are protected. Any responsibility for company debt normally is your company's shoulders, not yours.Illegal DividendAbove all, follow the required due legal process in paying yourself a dividend, otherwise it's illegal. You will not go to prison, it will be a civil offense. As a result, an illegal dividend will be classified as a director's loan, and that's a whole different rabbit hole.RulesFirstly, prepare accounts showing that profit is being made. Profit is after all all your business expenses, including company tax.Have a board meeting, it could be at your kitchen table, but have a meeting.Pass a resolution as to what will be paid, and keep a record.Prepare a dividend voucher – we’re not talking Amazon voucher by the wayWhat NextGrab a coffee, make yourself comfortable, sit back and listen.I love doing this podcast and sharing my love of Numbers with you. Check out the link to subscribe and do not miss an episode, contact me for help with Number love in your business .In This EpisodeUnderstand what dividends areAppreciate why you pay yourself dividendsHow the dividend rules and regulations apply to you paying dividendsDeveloping your own Numbers confidence and decisionsTake more control of your numbers to help make you money, survive and thriveLinkshttps://podcasts.apple.com/podcast/proactiveresolutionss-podcast/id1500471288https://play.google.com/music/m/I3pvpztpjvjw6yrw2kctmtyckam?t=I_Hate_Numbershttps://open.spotify.com/show/5lKjqgbYaxnIAoTeK0zinshttps://www.stitcher.com/podcast/proactiveresolutionss-podcasthttps://tunein.com/podcasts/Business–Economics-Podcasts/I-Hate-Numbers-p1298505/  

In this week’s episode of ‘l Hate Numbers’ I am looking at Personal tax returns. More specifically the personal tax returns you need to complete in the United Kingdom.BackgroundEvery year the tax office, shorthand HMRC want individual taxpayers to tell them what's been going. The principle is called self-assessment, where you tell HMRC what your income and gains, and calculate the tax owing or to be repaid. As a heads up, HMRC accepting your tax return doesn’t mean they agree with it.Tax YearsIn the United Kingdom the tax year for individuals is between the 6th of April and the following 5th of April, and we've got the Catholic church and Julius Caesar to blame for that.  Find out why, listenWhat goes into your tax return?Your tax return will include details of your income. Typically, salaries, income from property, self-employment income and pensions. It will also include details of capital transactions. So, if you’ve sold an investment property or the family antiques.DatesOne date to understand is the income tax year. This doesn’t run on calendar years, but between 6th April and the following 5th April. Julius Caesar and the Catholic church are part of the reason, listen to find out moreDeadlines, payment dates, and getting an interest free loan via PAYE make an appearance in this episode.Who needs to complete a personal tax return?There are an estimated 12 million personal tax returns that need to be completed for 2019-20, that’s an estimated 30% of the UK adult population.Listen to the podcast to see if you’re one of the 30%Paying the taxYou’ve finished your tax return, and instead of a refund you see that you have money to pay. When should you do if you don’t have it?I share my tips, spoiler alert, it involves ostriches and duvets.Well, folks, that's a wrap. I hope you got some value from this podcast. I'd love it. If you could subscribe, tell your friends, your associates, your colleagues, about what a wonderful show this says until next week, have a great week.What NextGrab a coffee, make yourself comfortable, sit back and listen.I love doing this podcast and sharing my love of Numbers with you. Contact us if you want to find out more.In This EpisodeUnderstanding who must complete a personal tax returnKnowing what goes into a personal tax returnFinding out the key dates in the tax return calendarWhat to do if you haven’t got the money to pay your tax billDeveloping your own Numbers confidence and decisionsTake more control of your numbers to help make you money, survive and thriveLinkshttps://podcasts.apple.com/podcast/proactiveresolutionss-podcast/id1500471288https://play.google.com/music/m/I3pvpztpjvjw6yrw2kctmtyckam?t=I_Hate_Numbershttps://open.spotify.com/show/5lKjqgbYaxnIAoTeK0zinshttps://www.stitcher.com/podcast/proactiveresolutionss-podcasthttps://tunein.com/podcasts/Business–Economics-Podcasts/I-Hate-Numbers-p1298505/

There is a lot to be said for Artists and Businesses working togetherToday's topic is about artists and businesses working together. Let me share three tips about how to get the best out of that working relationshipArtists working with business doesn't seem like a particularly good match. However, artists and businesses have a lot more in common, more than you may expect. As a point of order, by businesses I’m talking private commercial companies. Listen in to find out moreInspiration for this podcastMy inspiration for this podcast is being involved as a sponsor and a judge for the Emcees awards. I see it firsthand, the positive relationships that are built for businesses in terms of branding. Business get closer to their customers in terms of wider engagement. Artists actually help solve problems.Tip number oneFirstly, banish preconceptions, on both sides. Go into this with an open mind, but don’t leave your brains behind. Don’t abandon due diligence and your business brain.Tip number twoSecondly, set objectives from the outset . So both parties know when they're winning. When you set objectives and goals you know, where you want to get to. Artists and private commercial businesses need to clearly define the aims and outcomes, the expectations of working together.Having that clarity, having clear expectations from the beginning will enable you to keep track toward your success.Tip number threeThirdly, monitor. Monitor what you're doing. Monitor for success, for both parties. Once you define the nature of your relationship, your objectives and goals, make sure that you measure progress. It’s great for accountability, measuring progress so you actually know you're going on the right path.And in most things in business relationships, it's about solving somebody's problem, about solving somebody's pain.What NextGrab a coffee, make yourself comfortable, sit back and listen. Click the link if you want to find out more, or contact us to see where we can help .I love doing this podcast and sharing my love of Numbers with you. Check out the link to subscribe and do not miss an episode.In This EpisodeUnderstanding why preconceptions aren’t good for your businessKnowing the benefits of setting objectives and goalsWhy monitoring your success is a positive thing for your working partnershipDeveloping your own Numbers confidence and decisionsTake more control of your numbers to help make you money, survive and thriveLinkshttps://podcasts.apple.com/podcast/proactiveresolutionss-podcast/id1500471288https://play.google.com/music/m/I3pvpztpjvjw6yrw2kctmtyckam?t=I_Hate_Numbershttps://open.spotify.com/show/5lKjqgbYaxnIAoTeK0zinshttps://www.stitcher.com/podcast/proactiveresolutionss-podcasthttps://tunein.com/podcasts/Business–Economics-Podcasts/I-Hate-Numbers-p1298505/

What has Planning your Arts Event got to do with business? Well, arts and businesses share a lot in common. There are differences, but also common ground between artists and private businesses. nevertheless.Artists are full of creativity and energy, delivering inspiring work for their audiences This is no different for your business, except you may use the term customers, and not audiencesIn this week’s podcast episode of ‘l Hate Numbers’ I share 4 tips into how arts businesses plan their events. Lots of parallels and takeaways for your business.PlanningPlanning in the arts is crucial, lessons to learn from the world of business and vice versa. Success in the arts and the business world is down to planning.Planning in the arts is like planning for any type of business. What's the first thing you've got to do? You have got to✅Set yourself a goal✅Get your house in order✅Figure out where you're going and how you are going to get there.Create the event storyWhen planning an arts event, get the story straight. Think about the type and shape of the event. What do you want your audience to experience? No numbers at this stage, just the story says from the here to the eventual event happening.ResourcesMake a shopping list of what you need to plan, rehearse, and deliver your event. Include artists, venue, marketing assets, people, skills. Think of the event in stages, the beginning, the middle and the end.Work backwards from the actual event. There are several weeks, several months’ worth of activity, energy and enthusiasm going into making it happen.Cash and financesLet us get down to the actual money side of things. One key and critical document is cash flow. Produce this as quickly and as early as you can. What does that require in terms of money going out in cash terms? Not just the amounts, but when it happens, timing s everythingRevisit and read your cash story. What does it show? Now is your time to make some powerful decisions with your powerful insights. Remember, at this stage, you're not reducing their ambition. You are not modifying your story yet. You are waiting to see what the cash flow story looks like.Collaboration Artist or otherwise, you cannot do it on your own. Collaborate, delegate, outsource. Find the experts in the field that will help you deliver an excellent event. And typically plan, think about the execution, but do not lose the passion and the actual event itself. That's what is driving you forward.What NextGrab a coffee, make yourself comfortable, sit back and listen to this episode on Planning your Arts Event.I love doing this podcast and sharing my love of Numbers with you. Check out the link to subscribe and do not miss an episode, contact me for help with Number love in your business.In This EpisodeLearn what we can apply from Planning your Arts EventAppreciate the benefit of creating an event storyHow the events story helps write the financial storyCollaboration and co-operation Developing your own Numbers confidence and decisionsTake more control of your numbers to help make you money, survive and thriveLinkshttps://podcasts.apple.com/podcast/proactiveresolutionss-podcast/id1500471288https://play.google.com/music/m/I3pvpztpjvjw6yrw2kctmtyckam?t=I_Hate_Numbershttps://open.spotify.com/show/5lKjqgbYaxnIAoTeK0zinshttps://www.stitcher.com/podcast/proactiveresolutionss-podcasthttps://tunein.com/podcasts/Business–Economics-Podcasts/I-Hate-Numbers-p1298505/ 

Working together with others on your business is good for your well being, growth and bottom line. Don't forget that making money separates a hobby from a business.In this week’s episode of ‘l Hate Numbers’ I share four reasons why you should work with others. This episode was inspired from building and launching our Business Growth Club. I used the word our, because it’s me and my friend and colleague Dr Joe North who went from idea to launch on this.TLAF sums this up. TLAF, love a mnemonic, don't you, stands for✅Team✅Learning✅Accountability✅FrequencyTeamMany businesses work on their Business Growth in isolation. You staff team, whatever their motivation and talent will not be invested in your business as you are. To be fair, you should not expect them to, it’s not their business, they do not have the financial equity or ownership.Work with others who have a similar mindset to yourself. Communication, collaboration, bouncing around ideas are great ways to learn and grow.Learning If you think that you know everything in business, that there's nothing more to learn, then you are wrong. Everybody has experiences to share. Everybody can learn from the successes and mistakes of others. And this all helps us and helps you in your own business development,AccountabilityHaving the right people in your support network gives you a group of accountability coaches and friends. Once you've committed to something, you've told somebody you're going to do it, you’re under a bit of pressure, you're committed, but it's powerful to have a bunch of people who are in a similar situation to yourself, making you accountable.They will encourage you., keep you on track, and ask you questions. It may sound like being in school where you are expected to hand in your homework. But it's all there done in terms of making you move your business, going forward. Accountability also makes you more responsible.Frequency Having a regular catch up with your group reminds of what your commitments are. You are reminded of what your tasks are, what you must do. This frequency of meeting up is a great opportunity to reflect on where your progress is taking you. How you are doing against the objectives you’ve set yourself. Make small adjustments if you need to.Business owners work in isolation. Working together on your business includes catching up with your peers. Check out how others are doing, checking your progress and their progress. Once a week, typically is enough to keep you on track. It is not overwhelming. It's not over time consuming and therefore your time commitment is not stretched.What NextGrab a coffee, make yourself comfortable, sit back and listen.  Click the link if you want to find out more about Our Business Growth ClubI love doing this podcast and sharing my love of Numbers with you. Check out the link to subscribe and do not miss an episode, contact me for help with Number love in your business .In This EpisodeUnderstanding why working with others is good for your businessKnowing the benefits of continual learningWhy accountability is a positive thing for you and your businessDeveloping your own Numbers confidence and decisionsTake more control of your numbers to help make you money, survive and thriveLinkshttps://podcasts.apple.com/podcast/proactiveresolutionss-podcast/id1500471288https://play.google.com/music/m/I3pvpztpjvjw6yrw2kctmtyckam?t=I_Hate_Numbershttps://open.spotify.com/show/5lKjqgbYaxnIAoTeK0zinshttps://www.stitcher.com/podcast/proactiveresolutionss-podcasthttps://tunein.com/podcasts/Business–Economics-Podcasts/I-Hate-Numbers-p1298505/.

You may be thinking, Do KPIs mater? Absolutely, they are a big deal. If you are in business, you need to understand what is going on.This week's episode is about measuring your performance, making judgements, and getting opinions. From the cradle to the grave we make judgements, we express opinions, we tell people what we think, we act, we behave from the cradle to the grave.That does not stop when you run your business, does it matter what people say? Does it matter what their opinions are, how they behave, what their actions are. Should we care? Absolutely yes you should care. If you're in your business, whatever that business is, whatever shape or size your business is, to survive, thrive, and prosper, then it's absolutely critical that you get a gauge that you measure all those interactions with your suppliers, your employees, and more particularly your customers.Why KPIs matterWell, they matter for several reasons.They are a framework to measure your businesses performanceYou become more accountableThe truth is revealed about how your business performanceKPIs help give you actionable ways to achieve your business goalsMaking judgments, adjustments and staying on track.What KPIs?It is said that you cannot manage what you cannot measure. You measure what is important for your business. Do not use measures for somebody else's business, but important for you.Remember that every business is different, with a different shape and goal. Consider what is important for your business to succeed.Typically, this could be gross margins by product or overall, cash flows, and efficiencies. However, do not just measure financial stuff. Take a balanced approach in your business and look at the entire ecosystem.Customer and employee satisfaction are critical. Customer feedback and staff retention are 2 useful KPIs.Pick four to six KPIs that matter help you reach your Northern star, your end goals.How to use KPIsThe managing is just as important as the measuring. If you don’t do anything with the data, there’s no point having it. Once you have the information, you can act on it. Having the information enables you to drill down and learn more. Ask questions of the numbers, and decide based on it.There are lots of different types of software out there to help you manage KPIs, but you might do just as well with a spreadsheet or your own Google dashboard.Whatever kind of business you have – service, manufacturing, sales, solopreneur – KPIs matter.What NextGrab a coffee, make yourself comfortable, sit back and listen. If you want to join out business growth club then click the link to find out more.I love doing this podcast and sharing my love of Numbers with you. Check out the link to subscribe and do not miss an episode. Help me spread that Number Love by downloading it, listening, and acting!In This EpisodeUnderstanding what Key Performance Indicators, KPIs areKnowing what KPIs to use for your businessLooking at how to use KPIsDeveloping your own Numbers confidence and decisionsTake more control of your numbers to help make you money, survive and thrive Linkshttps://podcasts.apple.com/podcast/proactiveresolutionss-podcast/id1500471288https://play.google.com/music/m/I3pvpztpjvjw6yrw2kctmtyckam?t=I_Hate_Numbershttps://open.spotify.com/show/5lKjqgbYaxnIAoTeK0zinshttps://www.stitcher.com/podcast/proactiveresolutionss-podcasthttps://tunein.com/podcasts/Business–Economics-Podcasts/I-Hate-Numbers-p1298505/Get in touch with us to find out more about the Business Growth Club.  For more business and finance, news, advice and tips, don’t forget to watch our weekly broadcasts.