Ground Floor Government

SummaryIn this conversation, Sam Toles discusses the critical role of communication in local government and civic engagement. He shares his unique career journey from Hollywood to local government, emphasizing the importance of social media in connecting with communities. Toles highlights the challenges local governments face in communication, particularly the negativity associated with platforms like Facebook. He advocates for storytelling as a powerful tool to engage the community and improve perceptions of public service roles. Toles also provides insights on how local governments can effectively use social media to share their narratives and connect with younger audiences. In this conversation, Sam Toles discusses the importance of effective communication in local government, emphasizing the need for storytelling to engage the community and rebuild trust. He shares strategies for transforming budget narratives into relatable stories, harnessing community stories to foster connection, and empowering new voices in local government through social media. Toles highlights the critical role of trust in democracy and the potential of local government to serve as a trusted source of information.TakeawaysCommunications is crucial in local government roles.Impact can be made from outside city offices.A career in media can lead to public service.Social media literacy is essential for local governments.Video content is more engaging than text-based communication.Local governments need to showcase their employees' stories.Young people are unaware of public service career opportunities.Positive storytelling can change community perceptions.Social media can help pass local measures and initiatives.Creativity in communication can enhance public engagement. Transforming budget narratives can make financial information relatable.Community stories are essential for engagement and connection.Local government has a unique opportunity to rebuild trust.Effective communication can empower new voices in local government.Social media is a powerful tool for community engagement.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk, the importance of ADA compliance, her passion for community service, and pathways for citizens to engage in local government. She emphasizes the need for collaboration, adaptability, and a purpose-driven approach in public service.TakeawaysRosa has 25 years of experience in local government.Her journey began as an office specialist and progressed to city clerk.Education and experience are crucial for career growth in local government.Transparency in local government is a primary goal for Rosa.COVID-19 posed significant challenges for local government operations.Enhancing public records access was a key project during her tenure.Rosa's experience as a Latina leader has inspired her community.Mentorship has played a vital role in Rosa's career development.Community engagement is essential for effective local governance.Rosa aims to bridge the gap between local government and the community. Integrating technology is crucial for modern city services.Collaboration among departments enhances service delivery.Parks and Recreation is a key department for community inquiries.A city clerk must be open-minded and have integrity.It's impossible to make everyone happy, but meeting needs is essential

SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Tina Mastroianni, the City Clerk of Providence, who shares her inspiring journey from a crossing guard to a city clerk. Tina discusses the importance of community engagement, the challenges faced in local government, and the role of technology in improving public access to information. She emphasizes the significance of serving the community with a willing heart and offers valuable advice for those considering a career in local government.TakeawaysTina started her career as a crossing guard to balance work and family.She learned the importance of community engagement through her role.Tina emphasizes the need for a serving heart in public service.Technology has improved public access to government information.The city clerk plays a crucial role in budget management and public hearings.Tina faced challenges in transitioning to new management software.She believes in answering every constituent's email to foster communication.Tina advises aspiring local government professionals to care for their team.She stresses the importance of knowledge transfer for continuity.Public service is about the community and providing necessary information.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews James McKechnie, the Deputy City Manager of Wichita Falls, Texas. They discuss James's unique career path in local government, the importance of strategic planning,and the challenges of navigating systems and finance in public service. James shares insights on the significance of people skills, ADA accessibility, and offers valuable advice for young individuals considering a career in local government.TakeawaysGood strategic plans include more than just steps and processes.You have to weigh in the finance impact, the personnel impact, and the legal impact.Navigating systems is challenging due to the people involved.Building relationships is key to successful negotiations.Finance is the engine of operating a city; no money, no fun.Being genuine helps in connecting with people.Every day in local government presents new challenges.ADA accessibility is crucial for community inclusivity.Flexibility is essential in local government roles.Making a positive impact is a daily goal.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert welcomes Julie Karins, the Deputy County Manager of Johnson County, Kansas. The conversation begins with Julie sharing her unexpected journey into local government, transitioning from a career in human resources within the hospitality industry to her current role. She reflects on the differences between corporate and public sector work, emphasizing the sense of purpose she found in local government, which she believes has a direct impact on the community's well-being. Julie discusses her responsibilities as a deputy county manager, highlighting the importance of strategic projects and the support she provides to the county manager in managing a large organization with over 4,200 employees and 30 departments. In this episode, Julie Karins discusses the complexities of managing local government operations, particularly in the context of budget constraints and community needs. She emphasizes the importance of providing essential services, such as food and medical care, especially during challenging times like recessions or pandemics. Julie highlights the financial health of Johnson County, where she serves, noting their impressive AAA bond rating, which reflects their commitment to fiscal responsibility. She also shares insights into the collaborative nature of local government, where cross-functional teams work together to address various community issues, including ADA accessibility and public safety initiatives.TakeawaysI really fell into government but have never looked back.The work that we do matters and it impacts the lives of our residents every day.The budget is the largest policy document that's created in our organization. 'We need to be able to provide more home meals.''We're in the people business. Governments don't produce widgets.''It's important to know your personal compass and protect your work-life balance.''I think that a lot of what we do just happens behind the scenes.''Be curious, be open to opportunities.''Only 13-18% of city and county managers are females.''What motivates me every day is getting up and doing the important work.''We need to be intentional and understand all of the consequences.''I think that our government's designed to be transparent.''It's a family affair in local government.'

SummaryIn this episode of Ground Floor Government, host Hugh Plappert welcomes Jessica Bailey, the Clerk of the Courts from Porter County, Indiana. Jessica shares her journey from the private sector to local government, highlighting her initial involvement in the Parent-Teacher Organization (PTO) and her subsequent election to the school board. She discusses the significant transition she faced when moving from running a business to managing the responsibilities of a full-time government role, which includes overseeing the court system and elections in Indiana. Jessica emphasizes the importance of community service and the various ways individuals can engage in local government, encouraging listeners to find their passion and get involved.Takeaways"I think I originally got started just at the ground floor getting involved in the PTO at my kids school.""Serving as clerk of the courts, it is definitely a full-time job.""You can never plan for anything 100%.""We have a mobile voting unit. We've dubbed it our vote mobile.""Take it slow, take it all in, learn your department and then keep broadening your horizon."

SummaryIn this episode of Ground Floor Government, host Hugh Plappert welcomes Valerie Lemmie, a seasoned expert in local government with over four decades of experience. Valerie shares her journey into local government, emphasizing her passion for ensuring equitable access to services and education for all citizens. She reflects on her family's history and the importance of quality education, which fueled her desire to work in local government. Valerie discusses the challenges and rewards of her career, highlighting the significance of community engagement and the impact of local governance on everyday lives.Takeaways"I chose local government rather than it choosing me.""Working in local government was a passion for me.""You cannot spend money you do not have.""Every day you wake up and something hits you in the face.""Democracy requires citizens to work together.""You can make a difference in the lives of everyday people.""It's important to distinguish between policy and operations.""We want to make certain that we're making a positive impact.""Civic education is critical to democracy.""You need each other in local government."

SummaryIn this conversation, Tommy Gonzalez, the City Manager of Midland, Texas, shares his journey into city management, discussing the complexities and responsibilities of his role. He emphasizes the importance of strategic planning, community engagement, and effective budgeting. Tommy also recounts significant challenges he has faced, including navigating a firefighter pension fund issue, and highlights impactful community projects that have enhanced local life. He stresses the need for strong people skills in managing public relations and finances, advocating for active listening as a key leadership trait. In this conversation, city manager Tommy Gonzalez discusses the importance of effective budgeting, the role of ADA accessibility in city management, the value of cross-functional teamwork, and offers advice for those looking to enter local government. He emphasizes listening to the community, using data-driven approaches for budgeting, and the significance of mentorship in professional development.TakeawaysTommy Gonzalez grew up in Lubbock, Texas, and had a humble beginning.His journey into city management began with encouragement from a coach's wife.Strategic planning is essential for effective city management.Community input is crucial in developing a city's strategic plan.Tommy has successfully implemented plans in multiple cities, including Midland.Navigating challenges requires collaboration with elected officials and community leaders.The firefighter pension fund issue was a significant challenge in Midland.Community projects like Midland Merry Lights have boosted local engagement.Effective leadership is tested during times of adversity.Listening more than talking is vital in managing public relations. Listening is crucial for effective budgeting.Budgeting should be a collaborative and ongoing process.ADA accessibility is a priority in city management.Small improvements can have a big impact on communities.Cross-functional teams enhance efficiency in city operations.Mentorship is vital for aspiring local government professionals.Understanding community needs leads to better service delivery.Data-driven decision-making is essential for budgeting.Engaging with the community fosters trust and transparency.Continuous learning from experienced professionals is invaluable.

SummaryIn this conversation, Nick Edwards, the city manager of Joplin, Missouri, shares his journey into local government, the challenges he faces, and the importance of community engagement. He discusses the impact of his military background on his leadership style and the significance of strategic planning in managing city resources. Nick emphasizes the need for collaboration among city departments and the role of location in enhancing city services. He also offers valuable advice for those interested in pursuing a career in local government.TakeawaysNick Edwards began his career in local government after serving in the Marine Corps.He was inspired to pursue city management by a former city manager who was his advisor.Community engagement is crucial for effective city management.Nick conducted a listening tour to gather feedback from the community during the pandemic.The goal of a city manager is to serve the mayor, council, and community effectively.Challenges in local government include limited resources and managing diverse personalities.Nick emphasizes the importance of strategic planning in aligning city resources with council goals.ADA accessibility is a significant challenge for older communities like Joplin.Internships are a valuable way to gain experience in local government.Nick's passion for serving his hometown drives his work as a city manager.

SummaryIn this conversation, Hugh Plappert speaks with Hombre Darby, the Director of Communications and Outreach for Wheeling Township, Illinois. They discuss the importance of newsletters in community engagement, the challenges and rewards of working in local government, and the strategies for effective communication with diverse audiences. Hombre shares his journey into local government, highlights impactful community projects, and emphasizes the need for innovation and adaptability in communication efforts. The conversation also touches on the significance of building relationships and networking within the community.TakeawaysNewsletters can be a powerful tool for community engagement.Effective communication is essential for local government success.Understanding the community's needs is crucial for outreach.Diversity in communication methods can enhance engagement.Personal investment in projects can lead to greater community impact.Networking is key to becoming a valuable asset in local government.Innovation through communication can overcome resource constraints.ADA accessibility is becoming increasingly important in digital communication.Feedback from the community is vital for effective communication.Local government work can be rewarding for those who enjoy helping others.

SummaryIn this conversation, Harry Black shares his extensive experience in local government, highlighting the opportunities and challenges that come with the territory. He discusses his journey from a management trainee at the Port Authority of New York and New Jersey to becoming a city manager, emphasizing the importance of resilience, financial planning, and making tough decisions. Black reflects on his turnaround experiences in Baltimore, where he successfully navigated financial crises and engaged with labor unions to achieve significant reforms. His insights provide valuable lessons for those looking to enter or advance in local government roles. In this conversation, Harry Black discusses his experiences and insights as a city manager, particularly during challenging times like the Great Recession. He emphasizes the importance of people skills, effective communication, and strategic management in navigating the complexities of local government. Black shares his passion for public service and offers advice for those looking to pursue a career in local government, highlighting the need for self-awareness, adaptability, and a strong understanding of public financial management.TakeawaysLocal government offers opportunities beyond traditional roles.Harry Black's career began with a management trainee program.The Port Authority of New York and New Jersey was a significant starting point.Experiences in tough environments can build resilience.Turnaround jobs in local government can be challenging but rewarding.Making tough decisions is essential for organizational success.Financial planning is crucial for city management.Engaging with labor unions is key during financial reforms.Successful turnaround can lead to improved community outcomes.Leadership in local government requires a diverse skill set. The Great Recession presented unique challenges that required adaptability.Self-awareness and environmental awareness are crucial for effective leadership.Communication is the key skill for engaging and influencing others.City managers must navigate dynamic political environments without job security.A structured management system can help city managers mobilize quickly.A one-page strategic plan serves as a roadmap for city initiatives.Innovation labs can leverage lean techniques to improve processes.Public service offers the opportunity to make a significant community impact.Being helpful and approachable fosters positive relationships in government.Understanding public financial management is essential for effective governance.

SummaryIn this conversation, Hana Schank discusses her journey in local government and the importance of public interest technology. She emphasizes the need for effective technology solutions that address community needs while navigating the challenges of procurement and project management. The discussion highlights the significance of people skills, ethical considerations, and future-proofing technology in government projects. Hana also shares insights on how individuals can start their careers in local government technology, stressing the importance of building relationships and engaging with local leaders.Key TopicsPublic interest technology frameworkChallenges in government tech projectsSuccessful community impact initiativesTakeawaysLocal government careers can lead to impactful work globally.Public interest technology is a framework for solving public problems.Successful projects often rely on simple tools rather than complex technology.Procurement processes can hinder effective technology implementation.People skills are crucial in managing technology projects in local government.Understanding community needs is essential for effective technology solutions.Future-proofing technology involves considering long-term impacts and adaptability.Engaging with local leaders can foster better technology solutions.Volunteering can be a pathway into local government careers.Building relationships is key to successful local government technology initiatives.

SummaryIn this engaging interview, Eric Mosley shares his journey from a forest firefighter to a county manager, highlighting the diverse paths to local government leadership, key responsibilities, and the importance of community involvement.Key TopicsPathways to local government leadershipResponsibilities of a county managerCommunity development projectsCrisis management and problem-solvingEngaging with the community and transparency TakeawaysExperience and community involvement are key to a career in local government.Effective budget management involves collaboration with multiple entities.Community projects like the Oak Dusky Conservation Center can be self-sustaining and impactful.Trust and delegation are vital in managing diverse teams.Staying committed and passionate drives success in public service.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Donesia Gause, the first African-American city clerk of Riverside. Donesia shares her journey into local government, the role of a city clerk in advocating for democracy, and the importance of community engagement. She discusses significant projects like the redistricting process and the City Hall Insider initiative aimed at demystifying public proceedings. Donesia emphasizes the need for accessibility in local government and offers valuable advice for aspiring public servants. TakeawaysStepping into local government can be daunting but rewarding.The role of a city clerk is crucial for community engagement.Community involvement is essential in the redistricting process.Demystifying public meetings encourages civic participation.Accessibility is a priority for local government.Public service is about improving lives, big or small.Networking is key to finding opportunities in public service.Always present yourself as if you're on an interview.Age should not deter anyone from pursuing a career in local government.Volunteering can provide valuable insights into public service.

SummaryIn this conversation, Donald Duncan, the city manager of Asheboro, NC shares his journey into local government, discussing the importance of budgeting, the differences between city and county management, and the challenges faced in political environments. He emphasizes the need for effective leadership development and offers advice for those aspiring to enter local government, highlighting the significance of community engagement and understanding local dynamics.TakeawaysMoney management is crucial in local government.Personal experiences shape career paths in public service.City managers have immense responsibility to citizens.County management involves navigating complex political landscapes.Leadership development is essential for effective governance.Community challenges can be viewed as opportunities.Innovative training programs can enhance management skills.Passion for public service drives successful careers.Networking is vital in local government.Preparation and research are key for job interviews.

SummaryIn this conversation, Dean Huard shares his unique journey transitioning from a military career to local government. He discusses the importance of networking, the cultural aspects of local governance, and the challenges faced in city management. Dean emphasizes how his military experiences have shaped his approach to leadership and problem-solving in the public sector, highlighting the significance of adaptability and community service in his role as a city manager. In this conversation, Dean Huard discusses the parallels between military decision-making and local government problem-solving, emphasizing the importance of logistics and emergency management. He highlights the unsung heroes in public works and the significance of community contributions in local governance. Huard also shares insights on how individuals can start their careers in local government, stressing the value of active engagement in community boards and initiatives.TakeawaysDean's journey into local government began with a non-traditional path.His military background provided unique insights into local governance.The importance of networking and mentorship in transitioning careers.Local government roles require a diverse skill set and adaptability.Cultural fit is crucial in local government positions.Hands-on experiences in smaller towns can be invaluable for career growth.The role of a city manager involves both strategic and tactical responsibilities.Challenges in local government often mirror those faced in military operations.Collaboration with various departments is essential for effective governance.Lessons learned in the military can greatly benefit local government operations. Problem-solving is essential in both military and local government.Emergency management requires quick decision-making and resource allocation.Logistics play a crucial role in managing city services effectively.Public works and water management are often overlooked but vital.Community contributions are significant in local governance.Engaging in local boards can lead to career opportunities in government.Veterans bring valuable experience to local government roles.Every small action in local government can prevent larger issues.Communication is key in conveying the value of local government services.Active participation in community initiatives fosters growth and development.

SummaryIn this conversation, Andrew Ghobrial shares his journey into local government, detailing his experiences as a clerk of committees and the challenges he faced in election administration. He discusses the importance of transparency, public records, and the skills needed to succeed in local government roles. Andrew also highlights innovations in processes like dog licensing and the complexities of budgeting in a government setting. He emphasizes the value of networking and community engagement for those aspiring to enter the field.TakeawaysAndrew's interest in local government began in high school.He learned about various town departments through an annual report.Running for the select board at 19 solidified his passion for government.His role as a clerk of committees involved managing city council records.Election administration requires extensive planning and collaboration.Innovations in dog licensing aim to streamline processes for residents.Budgeting in local government varies significantly based on election cycles.Effective communication and listening skills are crucial in local government.Networking is essential for entering the field of local government.Public service is about helping people and enhancing community services.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Caitlan Biggs, the Assistant Town Manager and Secretary of Little Elm, Texas. Caitlan shares her unique journey into local government, discussing the various roles and responsibilities she holds, the challenges faced during her career, and the importance of community engagement. She emphasizes the need for collaboration across departments and offers valuable advice for those looking to start a career in local government.TakeawaysCaitlan Biggs started her career in local government through a youth council.Her journey reflects the diverse paths one can take into public service.The role of a town secretary involves transparency and record-keeping.Caitlan's assistant town manager role focuses on internal services and strategic partnerships.Navigating unexpected challenges is a common experience in local government.Community engagement is crucial for effective governance.Collaboration across departments enhances resource management and service delivery.Listening to stakeholders is key to successful leadership in local government.A master's in public administration can be beneficial for aspiring local government professionals.Flexibility and a people's first mindset are essential in public service.

SummaryIn this episode, Anthony Mejia shares his journey in local government, highlighting the various opportunities available for individuals, especially at-risk youth. He discusses his experiences, challenges faced, and the importance of mentorship in developing future leaders in the field. The conversation also covers the significance of budgeting, community engagement, and the skills necessary for city clerks, including navigating complex political landscapes and ensuring accessibility for all citizens. Anthony emphasizes the need for new clerks to seek mentorship and build networks to succeed in their roles.TakeawaysLocal government offers diverse opportunities for growth.Mentorship is crucial for developing future city clerks.Budgeting impacts the level of service provided to residents.Community engagement is essential for successful local governance.ADA compliance ensures accessibility for all citizens.City clerks must navigate complex political issues.Collaboration across departments enhances local government effectiveness.Training programs exist to support new clerks in their roles.Building a professional network is vital for career advancement.Aspiring clerks should not underestimate their qualifications.

SummaryIn this episode, Blaine Oborn shares his extensive experience in local government, discussing his journey from finance to city administration. He emphasizes the importance of collaboration, the challenges faced in local government, and the passion required to make a difference in communities. Blaine also provides valuable advice for those looking to start a career in local government, highlighting the significance of mentorship and public service.TakeawaysBlaine O'Byrne has worked in local government across multiple states.He transitioned from finance to public administration to make a difference in communities.Local government offers opportunities to create legacy changes in communities.Collaboration among departments is crucial for successful projects.The budget serves as the largest policy document in local government.Passion for public service is essential for a fulfilling career in local government.Mentorship and networking are important for career development.Challenges in local government can be navigated with strong financial management.Inclusivity and accessibility are key considerations in community development.Great communities require hard work and dedication from public servants.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Angela Allen, the city treasurer of Inglewood, California. Angela shares her unique journey from education to local government, discussing the challenges she faced, the importance of finance in city management, and her commitment to community engagement. She emphasizes the need for organization and the value of mentorship for those aspiring to enter local government. Angela's passion for public service shines through as she highlights her efforts to improve transparency and accessibility in her role.TakeawaysAngela Allen transitioned from education to local government.She faced challenges in gaining the trust of residents during her campaign.Finance is crucial for city operations and decision-making.Angela emphasizes the importance of community engagement.She believes in the power of mentorship for aspiring officials.Organization is key to managing multiple responsibilities in local government.Angela worked hard to catch up on city clerk minutes.She aims to make the city treasurer's office more visible in the community.Starting from the bottom is acceptable in local government careers.Building relationships with residents and officials is essential.

SummaryIn this conversation, Hugh Plappert interviews Belinda Munson, the city clerk of Muncie, Indiana, discussing her journey into local government, the modernization of public records, and the challenges faced in her role. Belinda shares insights on the importance of people skills, the intricacies of local governance, and offers advice for those looking to enter public service. The discussion highlights the significance of community engagement and the evolving nature of local government responsibilities.TakeawaysYou can start with local government at the bottom or with experience.Belinda Munson has a diverse background before becoming city clerk.Modernizing records made information more accessible to the public.Challenges in local government often require collaboration with various departments.People skills and patience are crucial in dealing with the public.Belinda emphasizes the importance of transparency in local government.Running a campaign involves more than just getting votes; it requires hard work.Belinda's experience shows the impact of community feedback on government services.The role of a city clerk includes record keeping and supporting the city council.Volunteering in local campaigns is a great way to get involved in government.

SummaryIn this conversation, Andrew Kleine discusses his journey in local government finance, particularly his experiences in Baltimore during the Great Recession. He emphasizes the importance of innovative budgeting strategies, community engagement, and outcome-based budgeting to effectively manage city finances. Andrew shares insights on the skills necessary for success in local government and offers advice for aspiring professionals in the field. The discussion highlights the impact of local government work on communities and the importance of aligning budgets with community priorities.TakeawaysFinance is crucial for the functioning of cities.Transitioning from federal to local government can be rewarding.Innovative budgeting can help navigate financial crises.Community engagement is essential in the budgeting process.Outcome-based budgeting aligns financial resources with community priorities.Skills in communication and collaboration are vital for budget analysts.Local government work has a direct impact on community well-being.Taking initiative can lead to significant policy changes.Engaging the public in budgeting can make the process more transparent.Understanding the whole organization enhances career prospects in local government.

In this conversation, Dominique Davis, a city clerk and public affairs officer, shares her journey in local government, emphasizing the importance of public service, community engagement, and accessibility. She discusses the challenges faced in her roles, including crisis management and budget processes, while highlighting the skills necessary for success in local government. Dominique also reflects on her passion for making government accessible and her commitment to nurturing talent within her team.TakeawaysDominique Davis began her career in local government in 2013.Her goal is to make government accessible and transparent.Crisis management can involve various challenges, from plumbing issues to public safety.Teamwork is essential in local government; everyone contributes significantly.Accessibility in government is crucial for equity and community engagement.Leadership involves stewardship, nurturing talent, and creating thriving environments.Every city presents unique opportunities for public service.Challenges in local government help develop problem-solving skills.Digital accessibility is a new frontier in public service.Career growth in local government can involve taking on multiple roles.

It is never too late to start working in local government. Huge Plappert talks with Kim Meltzer from Clinton Township, Michigan, about raising kids, finishing college, and starting a career in politics and public service. Kim shares how Girls State in high school opened a window into creating community, how the Gulf War and concern for her children shaped her desire to help the right people get elected, and how a political science degree at Wayne State connected to real work in local government.ㅤKim explains how a local trustee race, a slate, a last-place primary finish, and a $5,000 decision turned into roller blades, house-to-house contact, and winning by 10 votes. She describes serving as a state representative, returning to the local level as township clerk, and why local politics, serving the people, and building confidence in elections feel like the best fit. The conversation highlights hard work, family, trust, accessibility, and changing the image of elections.ㅤGuest BioKim Meltzer is the township clerk for Clinton Township, Michigan. She raised three children, then completed her degree in political science at Wayne State after earlier work in medical technology and a chemistry lab. Kim previously served as a local trustee and as a state representative for the 33rd district in the state of Michigan. A former professional figure skater, she says local politics keeps her close to home and closer to the people. She loves serving the people, supporting accurate elections, and helping her community participate in government.ㅤWhat We CoverMoving from a med tech degree and work in a chem lab to political science at Wayne State after raising childrenHow Girls State, the Gulf War, and wanting to help the right people get elected shaped Kim’s interest in public serviceRunning for local trustee on a slate, coming in last in the primary, and deciding whether to keep goingPutting on roller blades to reach more houses, changing strateg,y and winning a local election by 10 votesServing in the state House as a state representative for an open seat in the 33rd distric,t and then returning to the local level as township clerkImplementing an electronic content management system, breaking down silos, reducing snail mail, and making records more accessible and less costlyNavigating trust in government and elections, long election nights, absentee ballot processing, and the impact of Proposition two in 2022Working with the Southeast Michigan Disability Network to make precinct locations and election processes ADA-compliant and welcoming for all votersAdvice for people later in life who want to get started in local government, including open seats, school involvement, church, local nonprofit organizations, trus,t and community supportㅤResources MentionedGirls StateWayne StateSoutheast Michigan Disability NetworkState Bureau of ElectionsProposition two in 2022

Details are important, especially when communicating in a local community where things can be taken the wrong way. Hugh Clapper talks with Marissa Baum, head of communications for the town of East Hartford, about being a communication leader for residents and businesses. Marissa shares how a career in marketing, communications, fundraising, and development in arts and cultural institutions led to campaign work, local government, and a passion for telling stories of impact on a day-to-day, micro level.ㅤFrom booties in seats at a free, family-friendly fall festival to earned media coverage, positive brand and reputation management, and tools like the My East Hartford 3 1 1 center, Marissa walks through metrics, storytelling, and community engagement. She talks about rebranding, civic pride, accessibility, language barriers, the digital divide, policies and processes, patience and perspective, empathy, and trust in government as good government with residents at the center.ㅤ👤 Guest BioMarissa Baum is head of communications for the town of East Hartford, Connecticut. She joined the town in January of 2024, shortly after Mayor Connor Martin was elected. Before local government, she spent her career in marketing, communications, fundraising, and development in arts and cultural institutions, including the Connecticut Historical Society, later rebranded as the Connecticut Museum of Culture and History, and the American Jazz Museum in Kansas City, Missouri. After a major rebranding project and extracurricular campaign work, she shifted to Mayor Martin’s administration as head of communications, lives in town as a taxpayer, and focuses on stories of impact for residents and businesses.ㅤ📌 What We CoverDetails are important when you are communicating, getting the message right, and trying not to offend anyone in your local community.Booties in seats, bodies in the door, and what happens when a free, family-friendly annual fall festival with performances, artists, vendors, food trucks, inflatables, and an inflatable corn maze competes with other great events in the Greater Hartford area.Metrics that include attendance, earned media coverage, positive earned media coverage, brand and reputation management, how residents talk about the administration, and how residents use tools like the My East Hartford 3 1 1 center.Rebranding in East Hartford with North Star, edge cities, differentiation and distinction, community engagement, stakeholders, focus groups, one-on-ones, community listening sessions, surveys, and a brand barometer tied to feelings, civic pride, and civic engagement.Creative committees, business owners, longtime residents, commission members, town council, school district representation, and age, gender, ethnic, and geographic diversity in telling the story of East Hartford.Budgets, triage, fiduciary perspectives, economic development, business recruitment, resident recruitment and retention, and telling a clear story about why you should open your new headquarters in East Hartford without raising taxes for this process.Accessibility that includes ADA, language barriers, the digital divide, thirty-some odd languages at the local high school, Language Line, Department of Justice Title Two rulings, screen readers, color contrasts, PDFs, and good government with information that is accessible, digestible, and understandable.Processes, pace, subject matter experts, service to residents and businesses, local government as about service, patience and perspective, quality of life, immediate gratification on a micro scale, rising tide lifts all ships, empathy, and building trust in government.ㅤ🔗 Resources MentionedTown of East HartfordMy East Hartford 3 1 1 centerNorth Star (rebranding firm)Connecticut Historical SocietyConnecticut Museum of Culture and HistoryAmerican Jazz Museum in Kansas City, MissouriDepartment of Justice Title Two rulingsLanguage Line

Government careers in marketing and communications bring a different angle than the large corporate world with unlimited ad spends and research tools. Host Hugh Plappert talks with Tai Lieu, a Marketing and Communications Specialist in city government, about moving from psychology, sales, and television advertising into digital marketing and eventually into local government work.ㅤTai shares how experience at a television station, Gnet, and the USA Today Network shaped a deep understanding of digital marketing, targeting individual audiences, and working with multiple local sites. That journey led to political consulting, statewide races in Iowa, and a growing network of state leaders, local leaders, and a city manager who later opened the door to her current role.ㅤThroughout the conversation, Tai explains city budget realities, AI tools, social media policies, citizen questions, city council meetings, and projects like a statewide city podcast and a Bring Buckies to Iowa initiative that connect citizens, city leadership, and local development.ㅤ👤 Guest BioTai Lieu started in the psychology field with a drive to help people, then moved into sales and a first job out of college at a television station, doing television advertising. Tai learned about marketing by working with clients to help grow their business, overcoming challenges, and later moved into the digital space as a digital marketing manager for Gnet and the USA Today Network.ㅤPolitical consulting and communications for statewide races in Iowa, working with state leaders and local leaders, and a connection with a city manager led to a marketing and communications role in city government. Tai now works under an economic development department, focusing on city initiatives, citizen communication, and projects that connect city leaders and community members.ㅤ📌 What We CoverHow a background in psychology, sales, and television advertising led to a career in marketing and communications, digital marketing, and eventually the government sector.Learning digital marketing as a digital marketing manager at Gnet with six local sites, then transitioning to the USA Today Network corporate team with 109 sites, and targeting individual audiences based on demographics.Moving into political consulting and communications for statewide races in Iowa, reading FCC filings, tracking where ads were placed, and growing a network of state leaders, local leaders, and a city manager who later invited Tai into city work.Key differences between a large corporate world with unlimited ad spends and research tools, and a city budget where every taxpayer dollar, software decision, and AI chat box proposal requires careful research, comparison, and cost-effective choices.A statewide podcast in Iowa called Know Your City with City Manager Luke Nelson that covers local policies, local initiatives, city issues, citizen questions, property taxes, and new developments, and gives citizens a way to become educated and follow up directly.A Bring Buckies to Iowa initiative tied to Norwalk growth, Highway 5 and I-35, a 2,900-acre annexation, and a Southwest Development Corridor dedicated to industrial, tech, data, and commercial growth.Why people skills matter in government careers, including listening first and acting second, making sure citizens feel heard, connecting city leaders, citizens, and community members, and following up with the right resources or staff.How a revamped social media policy, turning off public commenting, and adding clear contact information on posts shifted social media from an open forum to a place to post information and invite one-on-one questions from citizens.Accessibility through city council meetings every other Thursday with in-person attendance, Zoom options, YouTube live streams, recorded meetings with closed caption, a mayor’s forum community chat on Saturday mornings, and city leaders who attend community events and offer to continue conversations.Systems that support efficiency, including calendars, reminders for social posts, Zoom meetings, social media monitoring, statewide alerts, local news alerts, and staying up to date on current events.Advice for people interested in local government careers in marketing and communications, including talking to city leaders and elected officials, asking what drives them, being ready to be in the public eye, staying up to date on technology, joining a group like municipals, and learning which channels fit each community.Guidance for new employees in local government to listen, ask questions, get to know every department, look for areas of improvement, and focus on education in that first year.ㅤ🔗 Resources MentionedKnow Your City with City Manager Luke Nelson - A city podcast that covers local policies, local initiatives, city issues, citizen questions, and new developments.Bring Buckies to Iowa - A city initiative connected to Norwalk growth, Highway 5, I 35, and the Southwest Development Corridor.City of Nor

A delicate balance between accomplishing goals and bringing everybody along runs through this conversation with Tempe Mayor Corey Woods. Host Hugh Plappert opens with Corey’s path from dinner table conversations about foreign and domestic issues to a city council seat at 29 and then the mayor’s chair. Corey explains the council manager form of government, the limits of mayoral authority and how state law and federal directives can preempt local decisions.ㅤHe shares the challenge of starting as mayor in July 2020 at the height of the COVID 19 pandemic, governing from behind a laptop while trying to steer the ship with the city council and city manager. Corey walks through Tempe’s Hometown for All affordable housing fund, budgets as a reflection of values and why a robust general fund depends on property tax, sales tax and bed tax revenue. The discussion closes with accessibility, many different channels for community outreach, boards and commissions and invitations for younger people to get involved right now.ㅤ👤 Guest BioCorey Woods is the mayor of Tempe, Arizona. He first moved to Tempe in 2003 to go to graduate school at Arizona State University and was elected to the Tempe City Council in 2008 at the age of 29. Corey has now served a total of 14 years on the council and began his first term as mayor in July 2020, starting in the middle of the COVID 19 pandemic. He often describes himself as an extroverted, very expressive person who values civic participation, public service and bringing many different voices to the table.ㅤ📌 What We CoverHow dinner table conversations about foreign and domestic issues and civic participation shaped Corey’s interest in government and public policyThe reality of a council manager form of government, including the difference between a strong mayor model and Tempe’s voter approved city charterWhy the mayor is more like a chairman of the board, what a simple majority on the city council can do and what Corey cannot do unilaterallyHow state preemption, housing bills on middle housing and accessory dwelling units and federal directives can supersede city authorityStarting as mayor in July 2020 during the COVID 19 pandemic, governing from behind a computer screen and the impact on an extroverted, people focused styleThe Hometown for All affordable housing fund, creating a sustainable revenue stream and a mindset around affordable housing, workforce housing, home ownership and rental opportunitiesBudgets as a reflection of values, the role of property tax, sales tax and bed tax and why Tempe needs a robust economy to provide services for nearly 200,000 residentsThe tension between picking the lowest bid vendor and delivering systems and services that actually work for residents and business ownersEducation as part of the job, explaining zoning, revenue, preemption and the separation of powers so everyone can read off the same sheet of musicListening to as many people as possible, following a moral compass and North Star, and accepting that a 100 percent approval rating is not realisticAccessibility and outreach through newspapers, television, social media, neighborhood meetings and many different channels for different generationsPathways for young people to get involved through internships at the City of Tempe and service on 28 boards and commissions such as parks and recreation, transportation, economic development and historic preservationㅤ🔗 Resources MentionedCity of Tempe boards and commissionsHometown for All affordable housing fundArizona State UniversityRio Salado CollegeFacebookInstagramXTikTokMeet the Press on NBCArizona RepublicNew York TimesEmail: [email protected]

Finance is the engine that keeps every city department running. In this conversation, Hugh Plappert talks with Matthew Lue, Director of Finance for the City of Columbia, Missouri, about how municipal finance works behind the scenes.ㅤFrom funding challenges to managing public expectations, Matthew shares lessons from his path that began in nonprofit healthcare and led to local government leadership. He discusses how sales tax supports essential city services, how collaboration breaks down departmental silos, and why patience and teaching have become core parts of his role.ㅤListeners will hear about Columbia’s investment policies, the reality of project budgeting, and how municipal finance professionals balance limited resources with community needs.ㅤ👤 Guest BioMatthew Lue is the Director of Finance for the City of Columbia, Missouri. His career began in nonprofit finance at Children’s Mercy Hospital in Kansas City before transitioning to public service in Warrensburg, Missouri. With experience leading financial strategies in both small and large municipalities, Matthew focuses on transparency, process, and collaboration to ensure citizens’ tax dollars are put to work effectively.ㅤ📌 What We CoverTransitioning from nonprofit finance to city government serviceUnderstanding how sales tax funds local operations and servicesManaging the political side of finance while staying focused on citizensPassing general obligation bonds for firetrucks and road improvementsImplementing investment policies and achieving 5% returns through a laddered approachBreaking down silos between departments to strengthen budget collaborationAddressing inflation, rising expenses, and stagnant revenueWorking with unions and vendors through negotiation and RFP processesThe importance of patience and communication when teaching finance conceptsAdvice for young professionals entering municipal finance careersㅤ🔗 Resources MentionedChildren’s Mercy Hospital – Kansas City, MissouriCity of Columbia, Missouri – cmo.govㅤGround Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

Opportunities in local government can take you across cities, careers, and decades of service. In this conversation, Hugh Plappert speaks with Corrine Lindo, who shares her story of transition from New York City to Atlanta and the lessons learned along the way.ㅤHer career began in Greenwich Village on the community planning board before joining the New York City Mayor’s Office under Mayor Giuliani. After 9/11, her life and work shifted, leading her to the creation of Johns Creek, Georgia, and ultimately to her current role as Municipal Clerk for the City of Atlanta.ㅤThrough her reflections on leadership, service, and resilience, Corrine highlights the responsibilities and rewards of public service—helping citizens, improving systems, and standing firm in difficult decisions while keeping people at the center of government work.ㅤ👤 Guest BioCorrine Lindo is the Municipal Clerk for the City of Atlanta. Her career in government began in 1990 at the community planning board in Greenwich Village, later serving as Senior Manhattan Liaison for the New York City Mayor’s Office. She helped establish the City of Johns Creek in Georgia and continues her service in Atlanta, focusing on legislation, records, and public accessibility.ㅤ📌 What We CoverBeginning a public service career through Fordham University’s community connectionsWorking with the New York City Mayor’s Office and experiences surrounding 9/11Transitioning from New York to Georgia and helping to build Johns Creek from the ground upUnderstanding differences between large-city and community-based governmentCreating systems for citizen response and faster service deliveryManaging budgets, morale, and priorities in city governmentBalancing public expectations, political pressure, and fair decision-makingAdvice for anyone considering a career in local government serviceㅤ🔗 Resources MentionedCity of Atlanta: atlantaga.govContact: [email protected] UniversityCity of Johns CreekㅤGround Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

Local government is often described as part-time work with full-time responsibility. In this conversation, host Hugh Plappert sits down with Donna Reed to explore how a call to community service—literally three calls—turned into a seat on the city council. From a Facebook group supporting parents during COVID to a platform for youth engagement, Donna shares how she learned the rules, built relationships, and found purpose in public service. She opens up about navigating politics she never planned to enter, facing $8.6 million in budget cuts, and prioritizing “people over programs.” Her journey is full of real talk, practical compassion, and a strong belief that leadership is about lifting up others and leaving space for new voices to rise.ㅤ👤 Guest BioDonna Reed serves as a council member in Jeffersonville, Indiana. A mom of two and a full-time educator, she entered public service after leading a local Facebook group that helped parents during COVID. Donna’s focus on youth engagement, transparency, and accessibility has shaped her approach to city leadership and community building.ㅤ📌 What We CoverHow a Facebook group turned community leadership into a council seatThe “three asks” that changed her path to public serviceLessons learned about teamwork, checks and balances, and influenceCreating the Youth Advocate position and Summer Works programManaging an $8.6 million city budget loss while protecting jobs and services“People over programs”: balancing empathy with responsibilityBuilding strong relationships with constituents, representatives, and city staffWhy transparency, accessibility, and open communication matterAdvice for anyone considering running for local officeThe importance of lifting up new leaders and building future public servantsㅤ🔗 Resources MentionedCity of Jeffersonville website: cityofjeff.netDonna’s city email: [email protected]ㅤGround Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

History becomes personal when it shapes your own career. Host Hugh Plappert welcomes Chris Walker, whose deep family roots in Jackson County date back more than a century. Her great-grandfather, August Singler, served as sheriff in 1913, giving his life in the line of duty. Her father and uncle carried that civic legacy forward as mayor and county commissioner, and Chris continued the tradition through her decades of service in county government.ㅤFrom starting as an entry-level employee in 1995 to becoming the elected County Clerk, Chris Walker shares how motivation, work ethic, and family history shaped her purpose. She reflects on navigating financial crises, modernizing systems with Oregon’s first eRecording platform, and creating the Property Recording Alert Service to better protect residents.ㅤThis conversation spans legacy, leadership, resilience, and a lifelong dedication to serving the public with integrity.ㅤ👤 Guest BioChris Walker serves as County Clerk for Jackson County, Oregon. Her family’s history of public service began with her great-grandfather, Sheriff August Singler, in the early 1900s. Over nearly three decades, Chris has led initiatives like Oregon’s first eRecording program and the Property Recording Alert Service. Her leadership reflects a lifelong commitment to accessibility, transparency, and community service.ㅤ📌 What We CoverThe 113-year family legacy of public service in Jackson CountyThe story of Sheriff August Singler and the history behind his serviceHow local leadership continued through generations—from mayor to county commissionerChris’s start in 1995 as an entry-level employee and path to County ClerkLessons from managing financial downturns and departmental cutsBecoming the first county in Oregon to implement eRecordingLaunching the Property Recording Alert Service for residentsUsing digital voting options for military and overseas votersThe value of accessibility, transparency, and proactive public serviceAdvice for young people entering local government careersㅤ🔗 Resources MentionedJackson County, Oregon – jacksoncountyor.govProperty Recording Alert Service (Jackson County program)Federal E-Sign ActUniform Electronic Transactions ActVotes App – secure voting option for military and overseas votersㅤGround Floor Government is hosted by Hugh Plappert of PhoneLive.io.