Ground Floor Government

SummaryIn this conversation, Sam Toles discusses the critical role of communication in local government and civic engagement. He shares his unique career journey from Hollywood to local government, emphasizing the importance of social media in connecting with communities. Toles highlights the challenges local governments face in communication, particularly the negativity associated with platforms like Facebook. He advocates for storytelling as a powerful tool to engage the community and improve perceptions of public service roles. Toles also provides insights on how local governments can effectively use social media to share their narratives and connect with younger audiences. In this conversation, Sam Toles discusses the importance of effective communication in local government, emphasizing the need for storytelling to engage the community and rebuild trust. He shares strategies for transforming budget narratives into relatable stories, harnessing community stories to foster connection, and empowering new voices in local government through social media. Toles highlights the critical role of trust in democracy and the potential of local government to serve as a trusted source of information.TakeawaysCommunications is crucial in local government roles.Impact can be made from outside city offices.A career in media can lead to public service.Social media literacy is essential for local governments.Video content is more engaging than text-based communication.Local governments need to showcase their employees' stories.Young people are unaware of public service career opportunities.Positive storytelling can change community perceptions.Social media can help pass local measures and initiatives.Creativity in communication can enhance public engagement. Transforming budget narratives can make financial information relatable.Community stories are essential for engagement and connection.Local government has a unique opportunity to rebuild trust.Effective communication can empower new voices in local government.Social media is a powerful tool for community engagement.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk, the importance of ADA compliance, her passion for community service, and pathways for citizens to engage in local government. She emphasizes the need for collaboration, adaptability, and a purpose-driven approach in public service.TakeawaysRosa has 25 years of experience in local government.Her journey began as an office specialist and progressed to city clerk.Education and experience are crucial for career growth in local government.Transparency in local government is a primary goal for Rosa.COVID-19 posed significant challenges for local government operations.Enhancing public records access was a key project during her tenure.Rosa's experience as a Latina leader has inspired her community.Mentorship has played a vital role in Rosa's career development.Community engagement is essential for effective local governance.Rosa aims to bridge the gap between local government and the community. Integrating technology is crucial for modern city services.Collaboration among departments enhances service delivery.Parks and Recreation is a key department for community inquiries.A city clerk must be open-minded and have integrity.It's impossible to make everyone happy, but meeting needs is essential