Evernest Property Management Show

In this episode of the Evernest Property Management Show, host Spencer Sutton and Matthew Whitaker discuss the vital importance of building trust within a team. They break down trust into three main components: sharing vision and values, caring first and then coaching, and implementing the five love languages in the workplace. Spencer and Matthew share personal anecdotes and practical advice on how to establish and maintain trust, emphasizing its role in driving organizational success and fostering a positive work environment. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

In this episode of the Evernest Property Management Show, hosts Spencer Sutton and Matthew Whitaker discuss the challenging but necessary topic of terminating employees. They emphasize the importance of recognizing when it's best to let go of team members who either do not align with core values, are poor hires, or have been outgrown by the organization. Matthew shares personal experiences and stresses the need for timely decisions, empathy, preserving an employee's dignity, and ensuring concise and definitive conversations. He also highlights the significance of core values and continuous assessment for maintaining a healthy organizational culture. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

Growing a property management company can be a challenge. Usually, when a company starts, the owner is the BDM until they realize they need one person focused on landing new clients. In this webinar replay, you'll hear Michael Krause and Mark Ainley, both of whom have been in the BDM seat and have grown their PM companies through unique marketing and sales strategies. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Guests: Michael Krause of Atrium Management Company and Mark Ainley of GC Property Management in Chicago Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

One of our most downloaded episodes was Episode 57, in which we walked through the four stages of company growth from a high level. In today's episode, we will dive deep into Stage Four: growing from being a great leader to leading other leaders within the company. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Link: Episode 57 - The Four Stages of Company Growth Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

One of our most downloaded episodes was Episode 57, in which we walked through the four stages of company growth from a high level. In today's episode, we will dive deep into Stage Three: growing from being a great manager to a great leader of managers. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Link: Episode 57 - The Four Stages of Company Growth Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

One of our most downloaded episodes was Episode 57, in which we walked through the four stages of company growth from a high level. In today's episode, we will dive deep into Stage Two: growing from being a great property manager to a great manager. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Link: Episode 57 - The Four Stages of Company Growth Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

One of our most downloaded episodes was Episode 57, in which we walked through the four stages of company growth from a high level. In today's episode, we will dive deep into Stage One: being a great property manager. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Link: Episode 57 - The Four Stages of Company Growth Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

In this episode, Matthew and Spencer welcome returning guest Mark Ainley of GC Property Management in Chicago. Mark discusses the unique perspective property management offers in real estate investing and how giving comes back to you in life and in business. We talk about creating memorable moments for clients, leveraging knowledge for marketing, and the success of Mark's podcast aimed at Chicago investors. Additionally, Mark shares insights on sales and lead generation, emphasizing the value of authenticity and transparency in content creation to engage the audience effectively. You can listen to Mark's other episode (episode 28) with us here. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] Today's Guest: Mark Ainley of GC Property Management in Chicago =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

In this episode, Matthew and Spencer welcome Jeremy Tallman, co-founder and CEO of T&H Realty Services in Indianapolis. Jeremy shares his journey from being a real estate investor to managing over 1200 properties, highlighting the importance of building meaningful relationships with clients, residents, and vendors. Jeremy discusses the challenges and lessons learned in scaling a property management business, emphasizing the need for empathy and understanding client needs. He explains how his company has grown through content creation, inbound marketing, and hiring the right people. Jeremy's story is a testament to the power of perseverance, innovation, and building a strong, client-focused company culture. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] Today's Guest: Jeremy Tallman, co-founder and CEO of T&H Realty Services in Indianapolis =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

Matthew and Spencer welcome Marc Cunningham of Grace Property Management in Denver, CO to the show. This episode is full of candid discussions about the evolving landscape of property management, with honest opinions on challenges, best practices, legislative impacts, content strategies, and investor dynamics. Don't miss this episode and make sure you take notes! =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] Today's Guest: Marc Cunningham of Grace Property Management =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

I was fortunate enough to sit down with Peter and get his first-hand account of his journey with RL Property Management. We discussed his month-long summer breaks, growing, and building a supportive community. It's easy to tell that Peter is passionate about his business and our industry. Listen for yourself and discover what has made Peter a sought-after industry voice! =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] Today's Guest: Peter Lohmann =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

In this episode, Gwenn discusses maximizing efficiency and quality through international team management. And we don't just talk about the positives...we also look into the challenges of incorporating international team members into your property management business. The discussion covers the necessity of clear expectations, salary management, and quality assurance while providing insights on entrepreneurship, business growth, and the importance of resilience and problem-solving. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] Today's Guest: Gwenn Aspen =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

Do you ever wish you could go back and do some things differently in life? Yes, same here! In this episode, Matthew looks back over 20 years of real estate experience and talks about five pieces of advice he would give his younger self. Tune in and let us know if you would add anything to this list! =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

Over the years, we have seen inside a lot of property management companies...including our own! And we've seen some great ones as well as some that are struggling to make it. In this episode, Matthew gives five reasons why some property management companies thrive while others don't. The great news is that these are all things that can be implemented in your business. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

There are good salespeople and there are 'ok' salespeople....and then there are rockstars. If you want to make the most of your BDM hires, this podcast will discuss the five qualities you should look for to find that rockstar. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

Why is hiring great people to grow your company so important? In this episode, Spencer and Matthew walk through the four ways to hire A players and then the three ways you can keep them happy and on your team. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

If you want more leads, you need more reviews. It's a simple game, but you must be committed. In this episode, Spencer walks you through the different platforms you should pay attention to and then how Evernest has grown their online Google reviews 10X over the past several years. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

There's a big difference between working "in" your business and working "on" your business. But do you know what the difference is? In this episode, Matthew walks through three aspects of working "on" your business and how, through working on your business, you can achieve your growth goals. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

These five industry veterans share some of their biggest takeaways after decades of growing property management companies. Listen in to their conversation and you'll walk away with practical things you can implement into your business today. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] Guests: Duke Dodson, and Tim Wehner of The Dodson Companies Guest: Michael Krause, Partner At Atrium Management Company Guest: Vincent Deorio, Chief Executive Officer at redT Homes Link: Property Management Roundtable =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

Every business needs an operating system. And EOS is the one we run here at Evernest. In this episode, Spencer discusses the six main components of EOS and why they're so powerful for your business. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

Conducting one-on-one meetings with your team is one of the most high-value activities you can do. We have found that when we are having one-to-one meetings with our direct reports monthly, their job satisfaction increases as well as their job performance. In this episode, Matthew and Spencer describe exactly how they conduct these meetings with their team. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

EOS (also known as Traction) is not only the operating system we run our business by, but it's also how Matthew evaluates the balance between work and the rest of his life. In this webinar replay, we walk through the steps to creating a better-balanced entrepreneurial path. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

What do most property managers want to know when you meet them for the first time? Besides your name and where you're from, most PMs want to know how many doors you manage! Most property managers assume that the more doors you manage, the better your life is! But we want to dispel the myth and help you think through the possibility that managing fewer doors might be the best thing for you! =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Link: Episode 57: The Four Stages of Company Growth | Listen on Apple iTunes | Listen on Spotify Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2024.

Most property managers are expecting to grow in 2024, either through acquisition or organic efforts. And with growth comes expectations from your clients. In this episode, we interview David Soles and discuss the biggest challenges facing a PM as they bring on doors. Tune in to learn from one of our experts on how to handle big client growth! =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Guest: David Soles Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

This episode is a replay of our most recent webinar on accounting. Listen in and you're sure to gain insight into how exactly we think about the accounting function of a growing property management company. Joining Matthew and Spencer are Evernest team members Jill Marrocco (VP of Property Accounting), Curren Melgarejo (Director of Accounting), and Stan Lewis (CFO). =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Matthew and Spencer recently gave a talk, laying out a simple four-part recipe to grow personally and professionally. You'll learn how they approach each step when hiring and evaluating their own priorities. Tune in and set yourself up for a great 2024. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

In this episode, Spencer walks through Evernest's two primary avatars and how the shifting market has us planning for 2024. Tune in and use December to think through your own marketing messages for 2024 and beyond. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

What? Do you mean property managers have challenges?? Ha...it seems that our entire business is dealing with challenges. In this episode, Spencer and Matthew walk through three of the biggest challenges property managers face today. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

In this episode, we'll get into the latest research about why landlords choose property managers for their properties. In each reason given, there is an opportunity for property managers to craft messaging to attract more of what clients are looking for. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Listen in to our latest webinar with special guests as we discuss best practices for property managers across all departments. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Last week, Buildium released its annual State of Property Management report for 2024. In this episode, Spencer and Matthew host a roundtable with other Evernest team members to discuss their biggest takeaways. Listen in to find out how property managers are looking at this upcoming year. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

It's no secret that success doesn't come to us easily. It's something that must be greatly desired, fought for, and sacrificed for. In this episode, Spencer walks through three principles for property managers to consider on their path to creating great companies. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Driving back from NARPM National Conference in Atlanta, Spencer and Matthew discuss three new vendors serving the SFR space that are worth checking out. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] Check Out the Vendor Websites: Lula, Reinventing Property Maintenance Colleen.ai, The FIRST to Market Real Estate AI Collection Platform Blanket Homes, The Property Retention Platform =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

The property management industry is notorious for its razor-thin margins, leaving many managers juggling owner/resident satisfaction and bottom-line profitability. But what if you could achieve both without compromising on either? In this episode, Spencer and Matthew walk you through the ways you can increase resident and owner satisfaction by offering additional services. Watch our other webinars here - Evernest.co/webinars/ =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

The ultimate productivity hack is saying "no." Not doing something will always be faster than doing it. It's worth asking if things are necessary. Many of them are not, and a simple "no" will be more productive than whatever work the most efficient person can muster. No is a form of time credit. You retain the ability to spend your future time however you want. Yes is a form of time debt. You have to pay back your commitment at some point. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

If you can't laugh and have fun in this business, then it may be a long (and less enjoyable) journey in the property management industry! Listen in as Spencer and Matthew tell some of the funny (and painful) stories from the past 15 years of growing Evernest. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Join industry experts Deb Newell and Tra Griffin as they discuss the ins and outs of starting or growing your maintenance business. We all know that maintenance is a part of owning rental property, so building out this part of your property management business benefits your clients, residents, and yourself. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Every single day in this business, there are lessons to be learned. As you grow, the lessons learned can majorly impact your business - your team, owners, and residents. In this episode, Matthew and Spencer discuss five more lessons they've learned in the past year and a half, going from 6,000 to 15,000 doors under management. Episodes mentioned in this episode: Episode 44 - 300 to 6000: 5 Lessons learned scaling a PM business Episode 57 - Four stages of company growthEpisode 67 - Scorecards with Graham RobinsonEpisode 46 - Three types of communication needed to scale =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

In our business, we need to understand that our EQ (or lack of it) will impact at the minimum these three aspects: Owner and Tenant relationships Vendor partnerships Employee dynamics This episode explores The Importance of Emotional Intelligence in Property Management and what you can do to foster the growth of it in your life and team. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Maintenance is a part of daily life in the world of property management. Your ability to deliver a great maintenance experience impacts your residents, clients, and company. In this episode, Spencer and Matthew talk about the evolution of the Evernest maintenance business and why you should consider it for your PM business if you haven't already. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

The world of AI is constantly evolving, and we haven't even understood the BEST ways to utilize it so that the results are benefiting us on a regular basis. In this episode, we will walk through three little-known facts about ChatGPT (and the best prompts) so that you can supercharge your marketing efforts. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

As you grow your property management company and begin to hire great people to help you, one thing that changes is your responsibility. You move from doing the work to leading your team. In this episode, Matthew walks through the six things you should be focused on from an organizational and personal leadership priority. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

When you've been in the business long enough, you begin to recognize patterns that either contribute to or detract from your success. In this episode, Matthew walks through five principles (out of 25) that he's developed since 2008. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

In this follow-up to the podcast about creating videos for your property management business, Spencer walks you through the Evernest process to come up with great ideas and execute them. We all know that ChatGPT is only as good as the prompts you give it. Spencer will discuss how you can make the most of ChatGPT for your business. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

There's nothing more limiting to reaching your company goals than a toxic work environment. It contributes to employee churn and overall dissatisfaction with the work environment. In this episode, Spencer walks through signs that you may have a toxic company culture and what you can do to change it. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Growth always sounds sexy, but it's a lot of hard work. In this episode, Matthew and Spencer walk through what they've discovered along the road to 25,000 properties. You need to avoid a million pitfalls and get at least three ingredients right as an entrepreneur if you want to reach your door goals. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

In this episode, Spencer discusses the five reasons every property manager should be marketing with videos. There is so much opportunity to become a market expert and set yourself apart from the competition. Tune in to listen to Spencer's top five reasons you should start with video today! =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Matthew welcomes Tra Griffin on this episode to talk about the leadership lessons he's learned after over a decade of leading people in the military and in the private sector. Tra has served as Evernest's COO and currently leads the entire Property Services division of the business. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Guest: Tra Griffin Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

No surprise here; growing a property management business and steering a team comes with its share of bumps in the road. So, the big question is, "What's the best way to tackle these setbacks?" Dive into this episode where Matthew Whitaker shares three key lessons he's picked up on navigating these hurdles. Plug in and discover how to put these into practice for your growing business today! =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

In the past 7 years with Evernest, Gray Hall has held almost every conceivable position on the operations side of the business. In this episode, Matthew and Spencer find out what are some of the biggest leadership lessons Gray has learned over the years being part of a fast-paced company and wearing many different hats. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Guests: Gray Hall Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2023.