Eat Sleep Work Repeat - better workplace culture

Today’s episode is one for those who have an appetite for psychology. It is by two authors of a brand new book that I was interested to check out because it covers some of the biggest themes that hybrid working is going to impact - the issue of group identity. I genuinely think this is one of the biggest things that companies need to be thinking about right now.As we discuss a lot of firms have thought about mission or values but the very best organisations create a sense of collective identity in their teams (and look this might be slightly different identity for different themes).Identity is often seen to be something negative in politics or society - mainly because it is so expertly used by people we don't like. But it's incredibly powerful for any group - and understanding it is vital. Group identity is a big predictor of your likelihood of being vaccinated, clever nations like New Zealand used it to set about creating 'a team of five million' to fight the disease. The discussion is with by Jay Van Bavel  and Dominic J. Packer who as you’ll hear are both Canadian psychologists practicising in the US. Their book, The Power of Us, is out this week.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Join the discussion on the newsletterThis is the first of two read-alongs in August. Stacks of listeners and newsletter subscribers are reading along on two culture books with us, today we’re talking about Legacy by James Kerr. In two weeks we’re talking about What You Do Is Who You Are by Ben Horowitz. Even you don’t read them the podcast here will cover the lessons of the books for anyone interested in workplace culture - and learning together. Go to the newsletter to join in with the conversation.The All Blacks are the most successful rugby team of all time, in fact they have been called the most successful team in any sport. Drawing their players from a male population of just 2.5m New Zealand adult men, they don’t have any size advantage of the pool they draw from (if size determined outcome then England have more rugby players than the rest of the world combined). But the importance of team values have helped the team create and sustain a meaningful connection with the legacy of the team.‘Culture is like an organism, continually growing and changing’. Listen to the discussion then join the conversation about the key themes - either reply to the newsletter or add your comment in the chat threads here:Sweeping the sheds/no dickheadsRituals define the All Blacks’ cultureDivergent vs convergent meetingsSign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the free newsletterDoes political discourse have a place in the workplace? What is going on Basecamp? A truly dazzling discussion with Megan Reitz, Professor of Leadership and Dialogue at Ashridge Executive Education – part of Hult International Business School. I got in touch with Megan when I saw her articles about Basecamp, Coinbase and political activism at work. Along the way we discuss Jonathan Haidt and whether Gen Z’s are softer than previous generations. I reference a discussion between Jonathan Haidt and the very first guest of the podcast Richard Reeves. Haidt’s book The Coddling of the American Mind is an intoxicating spell. It tells you really clearly why young people are softer now than previous generations (and that argument would be all the better if it were true).Firstly, in depth coverage of the specifics of the Basecamp issue.Then, Megan’s articles: what is your response to employee activism? Part twoWhy employee activism needs to feature in your HR strategyThe Douglas Adams quote: Anything that is in the world when you’re born is normal and ordinary and is just a natural part of the way the world works. Anything that’s invented between when you’re fifteen and thirty-five is new and exciting and revolutionary and you can probably get a career in it. Anything invented after you’re thirty-five is against the natural order of things.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Amazon announced its earnings last week - and saw its share price hit a record high. Announcing that they’d surpassed 200 million Prime members was just one of the milestones that the company was able to celebrate in a blowout performance. The company’s sales - no doubt helped by a captive audience trapped at home in a pandemic - rose by 44%, a growth clip that would seem impossibly high for a 17 year old firm if we hadn’t seen Apple’s revenue grow by 54% two days previously.The interesting difference between Amazon and many of the tech brands that we’re surrounded with is that much of their innovation comes from within. For sure we all use multiple products by Google, but the search company bought YouTube, bought Android, bought what became Google Maps, bought Waze, bought Nest, bought their self-driving cars business, bought DoubleClick ads, and also bought lots of things that are now sitting in the where are they now? file like Fitbit and Motorola. Sure we know that Facebook own Instagram (bought in 2012), Whatsapp (bought in 2014) and Oculus (bought in 2014) but their homeground products (remember Poke? Slingshot? Lasso? of course you don’t).The big question you might ask about these big tech cultures is ‘if they’re so special how come they don’t create any follow-on hits themselves?’ Tech versions of Pixar they are not, they’re the Maroon 5’s of invention, shipping in the clever ideas of other people to keep them bopping in the app charts. It’s not unfair to characterise these companies as bloated bureaucracies propped up by vastly cash generative ad businesses. The commercial real estate expert Dror Poleg commented last week that we sometimes look to the examples set by these big firms as a sign of what the smart brains are doing. Poleg was looking at JP Morgan just about agreeing to some degree of hybrid working. The truth of all of these firms is that, despite the external mystique, they are able to avoid decisions of scarcity by their high margins and often make terrible decisions along the way. I’m often emailed by people who work at big tech firms who tell me that their job is a slow-moving bureaucracy overwhelmed with rules and red-tape, in contrast when people from education or local government contact me they are apologetic for how slow their cultures are to evolve. Little do they know how big tech firms share a lot in common with them.So how do Amazon do it? This week’s podcast is a discussion with long-time Amazon exec Colin Bryar. Along the way we talk through Amazon’s Leadership Principles, how Amazon created products like Kindle and Prime, their recruitment process, and much more. But there was one thing that really stood out to me and that was the idea of ‘Separable, Single-Threaded Leadership’. As Colin told me Jeff Bezos made a comment one day, ‘The best way to fail at inventing something is by making it somebody’s part-time job’. Bezos realised that the worst part of people’s roles was having to keep dozens (hundreds!) of colleagues in the loop because of co-dependencies. The best way to make people feel empowered by their job was to genuinely empower them - to let them get on with them without having to tell everyone what they were doing all of the time. To that end Bezos decided ‘that if we wanted Amazon to be place where builders can build, we needed to eliminate communication, not encourage it’. Wow. Think about that. Someone recognising that the worst part of your job is endless video calls and emails stopping you actually doing your job. As Colin puts it, ‘In other words, Jeff’s vision was that we needed to focus on loosely coupled...Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

This week I chat to Elizabeth Uviebinené, Financial Times columnist and the iconic author of Slay in Your Lane about her new book The Reset. With Slay (‘The Black Girl Bible’) she proved that she could sell huge amount of books to audiences who weren’t represented by mainstream books, but The Reset takes aim at work, society and a whole lot more… and it aimed at anyone! We have a fun and sparky discussion (including talking about the LinkedIn heart attack guy).Sign up for Make Work Better newsletterSign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the newsletterRutger Bregman’s Humankind was my favourite book of 2020 and it comes out in paperback next month. A brilliant read (that also works wonderfully as an audiobook) it will appeal to fans of Yuval Noah Harari's Sapiens or anyone who wants a provocative, thoughtful summer read.To mark the paperback release I spoke to him about universal basic income, the way that we've worked in lockdown, and why we turn our backs to lots of evidence that humans are innately kind, decent beings.Rutger's brilliant book Humankind is out in paperback in May 2021. For a full transcript of this interview go to the website.Rutger mentions he's written recently about the end of neoliberalism - you can read that here.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the newsletterTwo discussions today about big stories in the news. Firstly I chat to senior features writer at The Economist about his brilliant special report on work. Callum wrote the special report on work in this week's Economist - you can find it here.Then I have a discussion with CEO and podcaster Dan Murray-Serter. Dan runs his own start-up, Heights.We talk about three articles:What Gen Z workers want from their bossesI've learned to never treat my work like a familyLockdown mental fatigue is revived by social contactThese and of the articles I find relevant to how work is changing are included in the weekly Make Work Better newsletter - sign up now.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the newsletterKim Scott is the straight talking author of the phenomenal hit Radical Candour. Now she's back with a huge new book that's set to be equally as impactful.She joined me with business partner Trier Bryant to discuss themes of diversity, workplace bias, bullying and harassment - and what any of us can do to stamp it out. Along the way we go into plenty of specific examples that will help you think about issues like this in your own workplace. We also get real talking about why standing up - even to good people - is an important thing we all need to do. There are some good stories in this episode!Kim's new book is Just Work - available now.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the newsletter What a guest today. I've tried to speak to Professor Robin Dunbar for 4 or 5 years.Robin has a new book out called Friends which is the sort of book you can lose yourself in on a holiday (if anyone lets you have one). I enjoyed it for surprising me and going beyond what I already knew.So reliant are human beings on our social collaboration that it has been suggested that our bodies have evolved the feeling of loneliness, an alarm system that aggressively resists isolation. Many other animals don’t have anything close to this — some mammals and birds actively seek isolation, spending weeks and months alone aside from rituals of mating and raising their offspring - something that Robin Dunbar and others have demonstrated is a reflection of brain size. Robin Dunbar ‘spent the better part of twenty-five years studying the behaviour of wild animals’ - mainly monkeys, goats and antelopes. He wanted to understand social evolution - why species had the social systems that they have developed. He admits that ‘humans were, at best, only a very superficial interest’. He noticed that monkeys and apes were social in a way that other animals were not. They would spend hours grooming each other, hours upon hours entwined round each other cleaning each other’s fur. ‘I had been deeply impressed by the fact that they groomed far more than they ever needed to for purely hygienic purposes’. It seemed there was some mutual pleasure in this action. When he took the time to explore what was the causal factor for this grooming long haired monkeys spent no longer grooming than shorthaired monkeys, large monkeys spent no longer grooming than small monkeys. The complexity of the hair management task wasn’t the prompt. Rather it was the size of the brains of the primate that determined the amount of time spent. Dunbar proposed the Social Brain Hypothesis - that a species brain size constrains the size of its social group. ‘The problem with living in stable, permanent groups is that considerable diplomatic and social skills are needed to prevent the stresses and niggles of living in close proximity with others from overwhelming us,’ - we need big brains to help us manage the politics of a bigger tribe. Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

A recording of a Twitter Spaces discussion with Scott Galloway. We talk remote working, why cities will never die, why working hard is Scott's top career advice. Along the way we talk about the power of touch, Goldman Sachs, missing humans and what will come next for work.The Twitter Spaces app also blings a lot too, sorry about that. I've edited about 200 of them out.Scott's book Post Corona is a bestseller.Sign up for the newsletter.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Buy A World Without EmailI’ve talked a lot about Cal Newport’s provocations about abolishing email (and Zoom calls) [find them here and here]. And in fact, I had someone last week astonished when I suggested we should try to limit video calls to eight hours a week. They thought I’d lost my mind. How would we get things done unless we were on video calls all day?This default to video and emails is what Cal Newport calls the Hyperactive Hive Mind. He’s convinced that we’ll look back at the way we’re working right now and be embarrassed we optimised for what was easy rather than what was productive. Cal outlines how we should be setting about to fix work - by changing our relationship with technology.It is a brilliant, brilliant, brilliant provocation that is unique to him and I think will give all us reason to reflect.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Pre-order Conflicted now - available from 18th FebYou can also read Ian's post on Paul McCartney that I mentioned on the show and follow him on Twitter here.What's the route to better decision making at work? What can any of us do to ensure we resolve our disputes in a more productive way. A brilliant discussion with Ian Leslie about his forthcoming new book, Conflicted.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

The guest this episode is Dr Damian Scarf, he teaches at the University of Otago in New Zealand. I saw him do a short and impactful TED talk: Dr Damian Scarf's TEDx Talk. (Post script: sadly Dr Scarf passed away in 2025)Very much like Dr Jill Bolte Taylor who did that wonderful lecture about having a stroke, Damian uses his psychology to diagnose what went wrong with him when he was studying. He describes how he thought the way to get things done was to cut himself off. And as he cut himself off from more people he felt worse.He says:‘It’s our connections with those around us, the groups we belong to, that bolster our resilience. The number of groups we belong to not only bolsters our resilience, but is also protective against developing depression, can be curative of existing depression, and helps to prevent depression relapse. Even when you're old, groups are critical. The more groups we belong to, the slower our cognitive decline’.So could our strength come from our connections?I chatted to Steven Bartlett on his Diary of a CEO podcast - watch it here.On with today’s episode. At the moment I’m in the middle of writing a book on the myth of resilience. What’s the myth of resilience, the myth is that resilience is an individual strength that some of us have and some of us don’t. As I’ve been immersed in the most wonderful research along the way there’s been some people who I’ve seen their work and thought firstly I’d like to chat to them and secondly they’d be a good podcast.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign for the newsletterWhat's going to happen with our workplaces.Today the theme is how, if we're not careful the way that we're using our workplaces is going redefine our work culture.At the start there is discussion about some of the themes in the most recent newsletter and then go on to chat to Nick LiVigne from Convene. Convene are a coworking/events business that allows you to adapt your needs to the minute-to-minute demands of your business - they have been very successful in the US and are coming to the UK in 2021.Nick explains how they see coworking evolving - and what to look for next.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the Make Work Better newsletterThere is no better guest to kick off 2021 than Amy Gallo.Amy Gallo is a contributing editor at Harvard Business Review writing about workplace dynamics and emotional intelligence. She is co-host of the wonderful Women at Work podcastShe's is the author of the HBR Guide to Dealing with Conflict and gave a hit TEDx talk on that subject in 2019.On the Women at Work podcast, Harvard Business Review staffers Amy Bernstein, Amy Gallo, and Emily Caulfield untangle some of the trickiest problems that women face at work. They talk to some of the sagest advisors on gender, they tell stories about their own experiences, and give practical advice to help women succeed at work.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the Make Work Better newsletter.How the heck did we end up thinking that humour and serious work are in opposition to each other?Today's guests, Jennifer Aaker and Naomi Bagdonas, run a tremendously successful course at Stanford Business School on how we can all use humour to be better (and happier) at our jobs.One of the people they have coming along to guest speaker at their course is Dick Costolo, Dick was my former boss as CEO of Twitter (and hired me to work there). He had an unorthodox background spending his post college years initially trying to make it as an improv comedian at the legendary comedy club Second City in Chicago (alongside people like Steve Carrell from The Office). I mention it because it comes up in conversation. In my first three months at Twitter I had an excruciating embarrassing episode with Dick, he was coming to London and was doing an event for us. I'd lined him up to be in conversation with Rory Sutherland. His assistant told me that I should get to his hotel for breakfast, get a nice table and order his food for him. Breakfast should be full cooked breakfast with plenty of crispy bacon. It had to be crispy. I'm not sure if she was trolling me but oh dear. The story deserves a full telling another time because it became a calamitous moment for me. When you hear mention of him this is why they laugh."When we observe humour in others it's so much more about mindset"Jennifer and Naomi say students tell them "I'm not funny, I don't want to try to be funny" and this is the important revelation, to experience humour we don't need to seek to be the star of the skit, but more we need to allow ourselves to laugh at the lightness of a moment.At the end of the book they give a context for the book, Jennifer's mother works in a hospital dealing with patients who at the end of their lives are asked to reflect on how they would have spent time differently. It becomes clear that the absence of joy in their everyday lives was unnecessary and tragic.Take their quiz to find your own humour style.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the newsletterSeth Godin has cracked the secret of how to make you more creative. And the good news is that everyone can do it. He was so dogged by his need to share this that he has turned it into a book, The Practice. We talk about the simple way to unlock creativity and ask why schools don't teach this. At the end Seth gives his recommendations of the best things you should be reading (linked below)Seth's blogMy previous interview with Seth - How you can reinvent your company cultureSeth's recommendations:The War of Art by Steven PressfieldThe Art of Possibility by Rosamund Zander and Benjamin ZanderJust Kids (audiobook) by Patti SmithCaste by Isabel WilkersonAkimbo coursesSign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the newsletterThere was an incredible response to the episode with Chris hayward last week. I know that Chris was really touched with the response. He’s not on Twitter but I know he was responding to some people on Linkedin last week. Today’s episode is much lighter in tone but it’s fascinating rare opportunity to get a different perspective into another world. During the summer someone at GCHQ got in touch and asked whether it would be of interest to get an insight into the modern world of spying and intelligence. I’ve been very fortunate that since I’ve been doing this podcast I’ve been invited to M15, to M16 and inside the SAS so I was delighted to go inside GCHQ. Especially as I was allowed to record it and have one of the first interviews with someone inside GCHQ. GCHQ (government communication headquarters - as its never known) was created in 1919 after the first world war as a way to gather intelligence to assist the British Government and UK military.It’s always had a unique culture - harking back to its old site at Bletchley Park where – deliberately – everyone worked in huts so the right hand didn’t know what the left was doing to maintain secrecy. The code breakers of Bletchley park were famously principally women and were credited with helping to end the war 2 years ahead of what would otherwise have occurred. I was fortunate to get a very rare interview with Jo Caven, a director at GCHQ, and one of the few people who are allowed to confirm they work at the organisation. It's a fun discussion - there's a few laughs in there - not least because Jo has a good sense of fun and entertains my more excitable questions.Some interesting reading:Spying in the digital ageDrab office was GCHQ baseUK is a spying leaderSign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

WARNING: INCLUDES THEMES OF SUICIDE AND DEPRESSION"I walked up and down Tottenham Court Road looking for a lorry to throw myself under"An episode going deep on mental health today. I chat to someone who has been brave enough to reveal their own breakdown and how they got to the verge of suicide. In a recent piece of research Deloitte surveyed 1000 UK employees, 55% say their colleagues are just as productive but 38% say that lockdown has had a negative impact on their wellbeing. Not long ago Chris Hayward was named the number 1 media buyer in the UK by industry bible Campaign, he was responsible for buying advertising campaigns for some of the best known brands in the world. An unfortunate accident made Chris's health take a turn for the worse and before anyone could notice he was spiralling through exhaustion and isolation into a very dark place. In this incredibly candid conversation Chris explains how he felt, how he's learned to cope and what he would say to others in his position.Support if you're feeling suicidalMental health support for young peopleHow to help someone else who is feeling suicidalIntroduction to Cognitive Behavioural TherapyCBT on YouTubeSign up for Make Work BetterSign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the newsletterToday's episode is for anyone who is curious about how human's tick. Work ultimately is a practice of the brain and how our brain processes and reacts to things is a fascination to me.I have a friend who is studying neuroscience and a couple of years ago at someone's wedding I was chatting to him and said 'who should I be reading?' and he said the best voice in the field was a psychologist called Lisa Feldman Barrett. Sure enough I looked her up and her book How Emotions Are Made was dazzling and brilliant. it covers themes of understanding emotions.One of the things that Lisa believes is that we don' t arrive programmed with emotions, we learn them along the way. The more emotions we're taught to understand the more we can feel. In her book she says people who read fiction books and learn to appreciate nuance of emotion end up feeling a wider range of emotions. She has a new book out. How Emotions Are Made is several hundred pages and her new book 7.5 Lessons About the Brain is much shorter and is very accessible. So if you're looking for a simple explainer about the brain it is a brilliant summary (I have disclose I way preferred the first book).Along the way you're going to discover that no your dog isn't capable of feeling guilt, we talk about the test (that was in a previous episode) called the Reading The Mind in the Eyes test.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

What a truly wonderful conversation you're about to listen to today. Mo Gawdat is an expert on happiness and today's episode is a combination of philosophy and science - and it never fails to be stimulating to listen to every step of the way. This podcast used to be about happiness and work culture. And about 4 years I saw a captivating clip by Mo which went viral everywhere on the internet. I contacted him and finally here we are. Mo Gawdat was formerly the boss of Google X, the company's innovation lab, now he is one of the most respected thought leaders on how we can find happiness in our lives.Links mentioned in the show: Joe Biden's climate plan (I love this site Bloomberg Green btw their daily Green email is brilliant).Listen to Mo's podcast. I'm on this episode.Follow Mo on Twitter/Instagram.Here's Mo's original viral clip if you want to share it - YouTube/Facebook/TwitterMo mentions the most successful artist Romero Britto - here's his work, he wasn't kidding about his work being simplistic.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

"When I moved to New York City, I realised what it meant to be truly lonely for the first time. I had no consistent community — people who would wonder where I was if I didn’t show up. I was disconnected. At the time, I thought that I was the only one who felt this way… but I was VERY wrong.Turns out, loneliness is a huge issue in the United States. The average American only has one close friend, and 75% of people are not satisfied with their friendships".Jillian Richardson found that one of the most relatable things that any of us can do is confess to others that we're lonely. Freshly arrived in Manhattan she found the paradox of big cities is that we can be alone while surrounded with others. Her response was to create the Joy List - a list that once set about connecting people across New York with other like minded individuals and now sets about connecting anyone virtually.The Joy List has become a phenomenon recommended by Esther Perel, Priya Parker and many more. She's also the author of Unlonely Planet.Jillian gives us her 5 rules of community - and cautions that while communities can exist in the workplace we should be cautious about trying to get everyone into the same community at work. She also talks about her 'Ask' and 'Offer' walls as a device to bring teams together.Peter Block: "Community requires a concept of the leader as one who creates experiences for others. Experiences that in themselves are examples of our desired future".If you're thinking I'd love Jillian's help she offers her services professionally both as a course and as personal coaching. If you want to hire her she's willing and able to take that on you can contact her here.Jillian mentions the Ritual Design Lab.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the newsletter.We're at part 3 of our series about community at work.Today's guest is one of the most respected community thinkers in the world, Casper ter Kuile, Fellow at the Harvard Divinity School and author of The Power of Ritual. His book is a practical guide to the way that communities come to life, not only is it practical it's also brilliantly written. I found myself annotating a lot of it and it's impossible not to learn from his wisdom on the topic.“Disconnection sours the sweet things in life and makes them nearly unbearable”Casper previously wrote a free book with Angie Thurston is at Harvard Divinity School called How We Gather which was a wonderful exploration of how post religious (secular) groups were creating get togethers that seemed to be inspired by the religious communities that went before them. Casper's perspective is wonderful, so respectful of religion even though he sits outside of it.This series of episodes has been about understanding how our organisations can shape a sense of belonging in us, especially when we're no longer physically together.I feel like the episodes are a journey. No one has professed to know the answers and there's plenty of cautionary notes. I'm certain anyone trying to shape community in their work will come away with plenty of thoughts after this. Not least that Casper says that it goes strongly against the spirit of community that someone in a community can fire someone else. Community is built on safety. In the podcast I also talk about a previous episode on rituals and you can find that here.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Today's episode is a further exploration of how firms will try to evolve their culture by hiring Community Managers. If you've not listened to last week's episode featuring Sarah Drinkwater pull up, back up and tuck in to that one first. Sarah said the person I should talk to is Abadesi Osunsade from Brandwatch - and so that's who we are talking to today. Abadesi's title is VP Global Community & Belonging at the 500 strong organisation.We talk about seeking to get better at Diversity & Inclusion, giving voice to teams (and applicants) and how to build community in organisations who are no longer together.Abadesi mentions Square's Rise program. This is the scheme that ensures there's always one minority candidate at the last stage of each hiring process. You'll find more details on it here. (note I couldn't find it on the UK website so maybe stay on the US site when it asks if you want to move).Here's Abadesi's book and the other organisation she's part of The Hustle Crew.If you like this please do subscribe to the newsletter.Image by @claybanks at Unsplash.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Sign up for the Eat Sleep Work Repeat newsletter here.New podcast today - the first of four podcasts about what’s next with work - specifically how can we make work feel like a community again, especially when you’re hunkered down under the duvet trying to survive the November chill. Over the next few weeks I’m going to be chatting to some incredible guests.Today I kick off with Sarah Drinkwater who is a supreme community builder and now works for the Atomico fund.Some links to what we discuss!I mention that Gary runs Wonder - this is their websiteFollow Sarah on TwitterSarah's Medium postShe mentions Jason Fried's book Rework (my own bookThe InterintellectQ Anon - great piece on how one woman felt enveloped by the community (before she twigged it was all nonsense)Q Anon - outstanding Reply All when they pretty much work out which crackpot is behind it. Created by a crackpot, weaponised by the GRU.The Sunrise Movement - love these kidsImage by Shane Rounce on UnsplashSign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Can't Even can be ordered nowAHP's original article in BuzzfeedAHP's newsletter is hereLast year Anne Helen Petersen’s Buzzfeed article about burnout became a viral sensation, spawning a seemingly never-ending wave of ‘Year of Burnout’ headlines. Petersen’s writing triggered such recognition because she rooted it in the ordinary, in everyday experiences that were instantly relatable. She evoked her own life where industrious professional productivity (as a writer) was combined with a weary inability to get things done in her private life.She initially thought there was something wrong with her. Googling for other people relating their aversion to getting sh!t done domestically, bills sitting unpaid, registrations unfiled, postal votes uncast, chores uncompleted. She realised it wasn’t personal, it was systematic. The way we were living was driving us to a constant feeling of being emotionally & physically spent.Relatedly, it was sad to read of the passing of David Graeber this week. As an academic he was an unexpected icon of progressive politics but more than anything he was someone who invited us to revisit our preconceived ideas about how society functioned. Graeber had mused in his book ‘Bullshit Jobs’, wondering what had happened to the 15-hour week that in 1930 John Maynard Keynes had predicted by the end of the 20th century. He wondered whether it was indeed possible but societally we might have to reorganise the world of work to achieve it. Insurgent thinking for many, but there are echoes of this conjecture in Petersen’s book. Some of her thoughts might find resonance with frazzled younger workers wondering why they won’t be free of their student loans until 2045 and looking at house prices simmering away at 10 times their salary.AHP reminds us that despite a whole genre of self-improvement literature that tells us that our personal actions can resolve burnout - or that, come on slouch, you need to be grittier, we need to point the finger at the actions of our firms, not ourselves. Ultimately she suggests that our casual acceptance of the way we’re working is having a toll on our psyche that can’t be easily unspun by productivity hacks and meditation apps. As Taylor Lorenz notes on the jacket, the book “is a compelling exploration of… how an entire generation has been set up to fail”.Sign up for the Eat Sleep Work Repeat newsletter here.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Subscribe to the newsletterToday's interviewees: Bhushan Sethi leads PwC's workplace strategy business and Ben Waber is the CEO of workplace analytics firm, Humanyze.Read the Humanyze research about the way work has changed since lockdown. Here's the previous episode I recorded with Ben Waber.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

I was fortunate to speak to Gary Hamel about his forthcoming new book, Humanocracy.He believes that the single most empowering (and profitable) thing that businesses can do is eliminate their creeping bureaucracy.He talks about how increasingly organisations are paralysed with red tape and bureaucracy. The end result is that they can’t get anything done. There are some clear examples of this from the recent past. He characterises the Microsoft era under Bill Gates and Steve Ballmer as being one where opportunity after opportunity was passed because the organisation was so heavily bureaucratic. Satya Nadella has freed the organisation from a lot of this – with evident results.Hamel proposes a series of questions that help you diagnose the extent of bureaucracy in your company - and you can read more about this here: read moreSubscribe to the newsletterBuy Gary Hamel's new book, HumanocracySign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Subscribe to the newsletterWhat are other firms doing about returning to work? How can any of us work out the right thing to do? I chat to 4 more firms to hear their plans.Listen to conversations with Beth Marie Norbury from Babcock International, Tom Ellis from Brand Genetics, Richard from a big secret pharmaceuticals firm and Laura Pleasance from Captify. This is addition to Dan Cullen Shute last episode.Here's more on my survey I put out last week (from last week's newsletter):We’ve already heard loud and clear that workers don’t want to return to the old days but we’re starting to hear more about firm ordering workers back to their seating plan. L’Oreal US saw some unwelcomed attention this month when they told workers that if they didn’t come back ASAP they needed to authorise the firm having access to their private medical records.So what are other firms saying is going to happen next? I got just under 100 qualitative replies to the survey; from pharmaceutical companies to start-ups, charities to defence contractors. The replies detailed different approaches from companies as they try to work out how to act next. The main headlines were:Amongst all firms ‘normal’ has been postponed until 2021 - everything at the moment is being framed as interim. 2021 is when firms are expecting to be able to jump start their new culture.Just over two-fifths of firms (42%) have told workers they won’t be expected to return to offices until 2021 if they don’t want to. (26% back from September/October onwards, 31% already phasing some return of workers back to the office from August). This finding is consistent with the straw poll that Digiday performed across publishing and media companies.Some of the most interesting quotations showing the spectrum of positions:"[an organisation that went from 4 floors to 27 seats] It’s amazing how many of the things people said couldn’t be done from home could once COVID hit. We’re looking at a total rethink on workspaces and what the future looks like - a place for social interaction and collaboration with the ethos that work is something you do not somewhere you go… there’s no going back”“We issued a survey to understand what our people feel comfortable with, and on that basis have told everyone no one will be asked to work from the office if they prefer not to for the rest of the year”[We got everyone back to the office in mid July] “we're an office based business and we need to get used to being back in the office as we can't work from home together. No plans announced on long term flexibility but lots of employees are asking (as are new hires)”.“The success of working from home, and the fact that so many staff have said they now want more flexibility, has lead [the organisation] to put one of our office buildings up for lease. So a full 5 day return to the office for everyone wouldn’t even be possible”.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Subscribe to the newsletterHere's Dan's tweets that started this conversation.Today's episode is first of two episodes about the big return to work. It covers themes that I've covered in the newsletter over the last few weeks. What are other firms doing? How will they make their decisions. Over the 2 episodes I've chatted to stacks of people to get their views. Firstly I talk to someone who went on the record describing his company's approach.Dan Cullen Shute is the boss of advertising agency, Creature he tweeted a few weeks ago that he was getting the band back together every Wednesday and Thursday. I asked him his thinking behind this and his vision of how this will create a special place to work.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

"We think people want to be liked, but they need to be needed".A thoroughly stimulating discussion here - that I've allowed to run long because it's so interesting.I met a brilliant guy called Misha Byrne who worked for a company called NeuroPower. I was so taken with what he was talking about (applying neuroscience to work) that we arranged to meet up, and he brought Peter Burow, the founder of the company along.There's some wonderful stuff in this discussion:the important of Relatedness in teamshow we build affinity between people who might not initially see a connection with each other (in this case doctors from India and Pakistan)how good teams don't avoid conflict, they are comfortable with ithow resilience can be built in teams"We think people want to be liked, they need to be needed"The model that they use in their work is RELISH: Relatedness, Expression, Leading the pack, Interpersonal connection, See Progress and Hope for the futureWe talk a lot about Matt Lieberman's book, Social.Misha invites listeners to drop him an email you can do that here. Peter's book is here or you can read it for free here.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

"Tuesday and Thursday, see you there. BOOM!"A lot of us are starting to long for human contact again and the office feels like a happy place to be. But what does the office of the future look like? I chatted to the brilliant Antony Slumbers (follow him on Twitter here). Antony is regarded as a visionary thinker in the real estate market and runs a course for you to learn to be the same.Antony is incredibly incisive:"in the same way we realised we didn't need a shop to go shopping we've realised we don't need an office to do work"."no company wants an office, they want a productive workforce"To get this and more sign up to the newsletter.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Firstly a conversation with David D'Souza the membership director of CIPD (incidentally is a fantastic Twitter follow).David talks about the choices available to firms right now:do we want to be famous for the new culture that we've created?or our actions going to be defined by reactive actions to bosses' whims?If you want to follow the Twitter list I mention you'll find it here.If you're interested in workplace culture you might like my newsletter makeworkbetter.substack.comSign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Subscribe to the Make Work Better mailoutI'm so excited about what is in the next few episodes. This is a short series of episodes about what we're about to lose with the end of office culture, and how we can build something new. If you like this please do share it.Today's episode has two great interviews. Later I’m going to hear from the frontline how firms are changing their use of technology by chatting to Adrienne Gormley, Head of EMEA at Dropbox.The first conversation is with Dr Emma Cohen, Associate Professor in Cognitive Anthropology at Oxford University. It went to see Dr Cohen before the lockdown and chatted to her in her office. Emma is going to teach you about the impact of working with other people. You're going to learn about how this impacts exercise and then about the self-other overlap. Over the next few episodes we're going to look at this more because understanding this is the secret of building new work.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Subscribe to the Make Work Better mailoutSubscribe to Your Table's Ready PodcastVaried episode today, firstly for Mental Health Awareness week, two members of West Midlands Fire Service talk about stress at work and when it's ok to say you're not ok. Then later in the show a brief discussion with April Vellacott and Jez Groom who give us a brief glimpse of how to use behavioural hacks to improve work.Buy their book Ripple here.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

If you're interested in workplace culture you might like my newsletter makeworkbetter.substack.comI've been chasing this conversation for over 2 years and I'm delighted today to talk to the world’s most sought after culture doctor: Frances Frei is the Red Adair of work culture problems.If something goes wrong at WeWork, Uber or Riot Games there’s one name you call… You’ll be thrilled to hear the brilliant, thoughtful interview Frances gives.She’s very clear answering:could Uber have kept Travis Kalanick and solved their problems?what’s horrifically wrong with 360 appraisals?what is the first action she takes when she goes into a firmcan anyone be the agent for change in culture?her feeling on the importance of purposeFrances and her wife are the authors of a brand new book called Unleashed which recounts their experience at Uber, WeWork and more.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

If you're interested in workplace culture you might like my newsletter makeworkbetter.substack.comRecorded live at Vidcon 2020As we sit in a strange period of work, a slight distraction from the normal cycle with a discussion with two digital creators.Arron Crascall has almost certainly appeared in your feed on Facebook, Twitter or Instagram. He started using Vine when he was working at William Hill bookmakers and his content started to develop a bigger and bigger audience when he started using strangers as participants in his clips. Clip 1, clip 2.Elle Mills has been described as the John Hughes for the YouTube generation and as 'the celebrity every YouTuber wants to be'. She creates fully rendered films that are appointment to view content. She's also been incredibly candid about the toll that creating has had on her. Here's when she turned her mum's house into a frat house , when she lived without the internet, her coming out video was a break-out smash, a slumber party with her brother and all his exes.Tickets for Arron's live tour are on sale now. Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

If you're interested in workplace culture you might like my newsletter makeworkbetter.substack.comThis episode is about the power of diverse thinking. Our guest is the thinker, writer, commentator Matthew Syed.Matthew represented Great Britain in table tennis at the Barcelona and Sydney Olympics. He’s since gone on to the one of the biggest, most successful business writers in the UK with his books like Bounce in 2010, Black Box Thinking in 2015, a kid’s book You Are Awesome in 2018 and Rebel Ideas: The Power of Diverse Thinking in 2019.Rebel Ideas has just come out in paperback this week. If you enjoyed this episode please do share it on social media and get in touch via the website, I’d love to hear from you.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

"Purpose is something that can be found but cannot be given"For this episode I talk with London Business School professor Dan Cable about what work is going to look like in the future as we contemplate the fall out of coronavirus and homeworking. Clearly a lot of firms aren't going to make it through this completely unprecedented situation and to some extent maybe these discussions might seem like first world problems. The intention is to help us understand how we can use this moment to make work better - never waste a good crisis - as we say in the show.You can talk about this episode - and more - on our new forum.Follow Dan on Twitter.Dr Laurie Santos' happiness course and podcast.Dan's book Alive at Work is a firm listener favourite.Find Dan here in gif form.Listen to Dan's podcast hereREAD: Dan talked about a paper saying bosses think less of workers they don't see.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

You can talk about this episode - and more - on our new forum.Well what a strange time we’re living through. I don’t what I can say that hasn’t already been said. So to some extent this episode is a distraction - something interesting to listen to from a profession that is always in our highest regard in times like this but too easily forgotten in easy times.Christie Watson is a trained nurse who spent 20 years working in hospitals across London. She’s an Incredible testament to never allowing your creative spark to die. She explains to me how she wrote her first book - an award winning novel while studying a course in creative writing and working as a nurse - and also being a single mother. The novel won the immensely prestigious Costa Book Award (a prize she didn’t know she was nominated for). Brilliantly she had to Google the prize when she got called to say she’d won it.Her book The Language of Kindness: A Nurse's Story is a remarkable tale of a job right in the heart of anxious families while retaining professional distance. I was interested what the job of nurse was like.We talk about privilege - mainly mine that I found her book so eyeopening about areas that i was oblivious to.It’s a beautiful account that has become a best seller because of the sympathy that runs through it. In one episode chrissie washes the hair of a recently deceased patient so that the smell of the burning that killed them won’t pollute the family’s last momentChristie's book A Language of Kindness.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Join tens of thousands of listeners by signing up for the newsletter now.Second episode on the 4 day week. We go deep with someone who made the 4 day leap, Andrew Barnes' firm Perpetual Guardian made the shift to 4 days. He explains why some workers never told their partners, why others felt it transformed their experience of work and he gives the clear way to make a 4 day experiment work at your work.If you're interested in going shorter one of the best ways seems to be to try a summer experiment - maybe from May to September - so now is a good time to start the preparation. If you try it please get in touch to share your experience!Read the PDF of these episodes.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

First of two new episodes on one theme. Until coronavirus swept the world the discussion of 2020 was about the future of work being based on working less to achieve more. There are two episodes on this today.Firstly former guest Alex Soojung Kim Pang talks about the research celebrating the benefits of working shorter (his book on the same subject came out this week). He spent the last 3 years going into firms that are using shorter working to build retention, productivity and creativity. He gives a clear roadmap of why you should consider working shorter, what the pitfalls are and what you could see as the benefit.The next episode looks at a case study of a company that went 4 days to improve productivity. What did they do and how did it work out?Download the PDF of this episode.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

When the biggest company in the world slipped from its throne how did a new CEO try to rescue it using culture. What did Satya Nadella do? How did it succeed, how did it fail? What can any of us do to change our company culture?Download the PDF of the episode's lessons.This episode draws on the outstanding paper by Herminia Ibarra, Aneeta Rattan and Anna Johnston from London Business School.Here's the famous cartoon about Microsoft (vs other tech firms of the time)Full transcript on the websiteSign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

"We used to think 'the medium is the message', now we know that the messenger is the message".Stephen Martin was the co-writer of one of my favourite books, Yes! so I was thrilled when I saw he had a new book, Messengers. He agreed to come on and talk about both books. How important are superficial aspects like appearance in our credibility. What is the one thing that we should do to make people like us more?We discuss decision architecture, how any of us can influence others and the constituent parts of the choices that we all make.Stephen - and his co-author, Joseph Marks are two of the most fascinating experts to help us interpret the complexities of trust and how we can foster a warmth in our own communication.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Here he is, the philosopher king. Alain de Botton is the man that wrote philosophy books that sold like airport thrillers. He's sold millions of books reflecting on life, work and happiness.We share a wonderful discussion about what role work can fulfil in our lives, where education is going wrong and how we can use psychology to help diagnose the challenges of our problem colleagues.Alain's two new books from The School of Life are How to Get on With Your Colleagues and How to Think More EffectivelyYou can follow him on Twitter.School of Life has over 5m subscribers on YouTube.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Join tens of thousands of listeners by signing up for the newsletter now.Sarah Ellis and Helen Tupper are the creators of the Squiggly Careers podcast - and the authors of a brand new book, The Squiggly Career. If you're wondering what to do with your life Sarah and Helen might be the best person to help you find the right answers for you.This episode answers questions about what we should expect from our jobs - and the where happiness at work lives.Helen mentioned the values episode of their podcast and you'll find it here.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Hot topic right now. Annie Auerbach talks about her way of working flexibly and explains how all of us could be living a life we love.Annie is the author of Flex.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

What's stopping you from you doing your best work ever? That's the question that Aaron Dignan (working at his culture consultancy, The Ready) asks the companies he meets. Often the biggest barrier to us doing our best work is often our own attitude and mindset - and Dignan takes us step by step into his process. Aaron's book Brave New Work, is out now.Also mentioned in this episode:Johann Hari's TED TalkSign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Recorded at the Good Day at Work event in Manchester, hosted by Robertson Cooper.During the last World Cup, as we gradually started believing in the prospects of a team whose members had surprised us with their humour, work-rate and calm demeanour there was a wonderful newspaper article that garnered lots of attention about the secrets of their transformation.The piece introduced us to one of the people responsible for overhauling the mindset of the England squad. Previously players for the national team had always worn the heavy expectations upon them like a stiff and weighty leather overcoat. In the recent past those called up (like Raheem Sterling) have commented that the pressure created by fan aggression has stiffled players’ ability to express themselves creatively.The nation was collectively astonished to see a very different England mentality this time round. And, as The Guardian article showed, Dr Pippa Grange was one of the people responsible.It was a great honour to interview Pippa at the Good Day at Work event in Manchester in September 2019. The event was fully sold out, such was the interest in the outstanding line up of speakers.Pippa spoke of:the importance of cultural momentsthe very first thing she does to build a winning culturewhat it’s like to be in that room before a huge gamethe realities of being a woman in the man’s world of sportthe single thing that is way more important than positivityhow a big (stressful) adventure can lead to wellnessThe conversation was outstanding. Pippa is outgoing from the FA as I write this – I can’t wait to see what she does next.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.

Today’s episode is about Uber. Its based on a brilliant book that stacks of people have found themselves tearing through in one sitting over the last couple of weeks, It’s a book called Superpumped by Mike Isaac. If you’ve heard Mike talking about the book, this chat will be different because we’re just going to focus on the culture of Uber. The question for me was ‘would Uber ever have been as successful if their culture wasn’t so psychopathic and secondly could someone else adapt Uber’s culture a little to be slightly less blatant in their evilness and get away with it. On today’s episode. A brilliant discussion with Mike Isaac about the culture at Uber. I’m not supporting anything at all they did but there are certainly aspects of that you can’t help but think are brilliant. Travis Kalanick took people whose previous job had been running coffee stores and gave them whole cities to run. Giving people autonomy produced incredible, incredible results. The question then becomes - could you have got rid of the bad consequences by managing it better. And that is the question.Mike Isaac is a New York Times writer and the author of the brand new best selling Superpumped.Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.Eat Sleep Work Repeat is made and hosted by Bruce Daisley. Hosted on Acast. See acast.com/privacy for more information.