Season 6 · Episode 150
150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay)
Doing Customer eXperience Right In The AI Era | Stacy Sherman · stacy sherman; Doing Customer Experience Right
October 14, 202426m 50s
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Show Notes
What if your customer loyalty score is telling you only half the story? In this Doing Customer Experience Right revival, host Stacy Sherman and Rob Markey, Bain & Company partner and Net Promoter System (NPS) pioneer, explore how NPS has evolved from a simple score to a comprehensive system. You'll learn actionable strategies to boost loyalty and employee engagement while tackling common NPS pitfalls. Whether you're new to customer experience (CX) or a seasoned pro, this deep dive offers fresh insights into using customer feedback to drive growth and strengthen company culture. Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here. Grow as a CX Professional with our numerous Resources. Book time with Stacy here.