Show overview
Doing Customer eXperience Right In The AI Era | Stacy Sherman has been publishing since 2021, and across the 5 years since has built a catalogue of 232 episodes. That works out to roughly 120 hours of audio in total. Releases follow a weekly cadence, with the show now in its 128th season.
Episodes typically run twenty to thirty-five minutes — most land between 29 min and 33 min — and the run-time is fairly consistent across the catalogue. None of the episodes are flagged explicit by the publisher. It is catalogued as a EN-US-language Business show.
The show is actively publishing — the most recent episode landed 3 days ago, with 32 episodes already out so far this year. Published by Stacy Sherman.
From the publisher
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you'll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.