d.MBA

Economies of Scale is one of the most fundamental concepts in business, which define how competitive are our organizations. In this episode, we dive deep into what this concept really is and explain: why almost every company wants to grow bigger (and why that is good and bad), why investors dislike service companies, and how to use the keyword “marginal cost” in your next big meeting. www.d.mba/course

Yancey Strickler is the cofounder and ex-CEO of Kickstarter, which revolutionized the field of early-stage investments with the crowdfunding model. The company has helped raise over $5 billion for more than 200,000 projects. After leaving Kickstarter, Yancey became an author and wrote a beautiful book titled This Could Be Our Future: A Manifesto for a More Generous World. In this book, Yancey lays out how we got to the world where making money became the main and only goal for companies and how we can change that culture through the Bento method. In this podcast, we go deep into how designers can use the Bento method to raise the quality of their arguments in business conversations. www.d.mba

Last week, Tesla announced that it will let customers buy their cars with cryptocurrency Bitcoin. We break down the business rationale for this decision and use it as a good excuse to introduce business topics such as: three fundamental business documents that designers need to understand (Profit and loss statement, Balance Sheet, and Cashflow statement), what is inflation and when it happens, and what is the difference between a currency and assets?

This is our first ever Guestimation Challenge! It’s a game in which we try to make fast estimations with very little data. For example, estimate how many miles of highway does the US have? Players can only use a calculator, pen, and paper to come as close to the correct number as possible. Without the use of their computer or additional resources. This game imitates a real-world scenario, where we need to estimate numbers for our projects. For example, when we want to understand the size of our competitors, how much revenue our product or service idea could make, etc. The first two contenders are d.MBA mentors, Martina Skender (Innovation consultant) and Brian Wong (Business Designer at FJORD Accenture).

We recently hosted a webinar Prototyping with Numbers. In this episode, we share an audio snippet of the first part of that webinar, where Alen explains how to create numerical prototypes to uncover the viability and feasibility risks of design concepts. You can access a video recording of this webinar here https://d.mba/webinar-prototyping-with-numbers www.d.mba

In this special episode, Alen shares his latest essay on the dilemma between business and design. Many designers are afraid that business literacy will lead them to compromise their values and principles. Alen shares why this is a false dilemma and why in reality the relationship between the two is actually synergistic! www.d.mba/podcast/business-savvy-vs-design-values

In the latest Business Design Jam, Alen is joined by two d.MBA mentors, Jo Roberts (Lead business designer at Designit) and Andreea Strachină (business designer expert at PWC IXDS). They talked about: circular business models and how to apply them to service businesses, how to apply outcome-based pricing to different industries, and how Away founders built a billion-dollar startup by redesigning the arena’s value chain. www.d.mba

Competitor research is important. It helps us learn about our competitors so we can make better decisions. Decisions that lead to more value created for our customers and our organization. However, when we think about our competitors, we are all making a fundamental logical mistake. We mistake our direct competitors with our only competitors. For example, BMW is not competing just with Mercedes-Benz, Volkswagen, Tesla, Ford, etc. It’s also competing with airlines, railway companies, and soon even with Hyperloop providers. In this Mini MBA episode, Franz (program director at d.MBA) and Alen sit down to talk about the concept of Competitive Arenas and how designers can use it in their work.

In the new Business Design Jam, Alen and Franz, discuss the latest business design stories: how a Michelin 3-star restaurant is not only surviving but even thriving during the coronavirus lockdown, how Universal Studios pioneered a new way to premier movies, and how Airbnb forgot that it is servicing two groups of customers. www.beyondusers.com/podcast

Rita Gunther McGrath is a world-renowned thought leader and a professor at Columbia Business School. She has received the #1 achievement award for strategy from the prestigious Thinkers50 and has been consistently named one of the world’s top ten management thinkers in its bi-annual ranking. She wrote Discovery-Driven Growth and The End of Competitive Advantage, which are widely used in the business design community. In this podcast we talked about: how and why we should prototype with numbers, why the era of sustainable competitive advantage is over, and how designers can explain “inflection points” to business leaders.

UX Designer and CEO of Clearleft, Andy Budd curates the Leading Design and UX London conferences and helped set-up The Brighton Digital Festival. Andy is a regular speaker at international conferences like SXSW, An Event Apart and The Next Web. In this episode, we spoke about: the biggest learnings from the last Leading Design conference, why and how designers should say no to their managers, and the current state of design education.

Maija Itkonen is an industrial designer, successful entrepreneur, innovator, and brand lover. In 2015 she co-founded Gold&Green Foods, the company behind the phenomenal success story of the “perfect protein food” platform and its first product Pulled Oats. Pulled Oats is a new kind of meat alternative based on the Nordic superfood oats, built around the team’s unique scientific knowledge and design thinking under Maija’s leadership. With Maija, we talked about: her rocky path from a design school to starting companies, how and why Gold&Green became a nation-wide sensation in Finland, and what it means to start and run a purpose-driven startup. www.d.mba

Eric Quint is Vice President, Chief Brand and Design Officer at 3M, a Fortune 500 company with over $30B in revenue and over 90.000 employees. An industrial designer by training, Eric joined 3M in 2013 to “design the design function” in the company. He grew the design team substantially, built revolutionary 3M Design Center (an incubator for Collaborative Creativity), and helped build the brand platform that catapulted 3M’s brand value among the world’s top 100 brands. In this episode, we talked about: why designers should stop measuring the value of design (and how we can show our worth), what it takes to become a Chief Designer Officer (and what does one do as a CDO), and why designers need studios as much as scientists need laboratories.

In the fifth Business Design Jam, Alen and Franz (also a mentor in the d.MBA), discuss business design stories such as: why IKEA offers 0.99$ hot dogs after you bought furniture for hundreds of dollars, how Soul-Cycle created a competitive advantage by designing for their employees instead of customers; and why designers should co-create with lead users, not just test after designs are made. The applications for the next d.MBA program just opened (Monday 27th January 2020). Apply for your spot at www.beyondusers.com/apply

In many companies, designers do not prepare the product roadmap. We are handed a feature list and expected to just do it. But we’ve all been in situations where we felt that what we are working on just isn’t right. But how do you push back? How do you correctly recognize what to create? Does a hobby runner want a better running shoe? Or do they just want to be faster? Or to lose some weight? If we understand what people really want, we can work on the right solution. A great framework that helps us with that is Jobs to be Done. It promises to identify the customer jobs (i.e. customer goals), prioritize our product roadmap, and help us better communicate with business colleagues. To help us better understand this framework, we spoke with Jim Kalbach, a noted author, speaker, and instructor in design, customer experience, and strategy. He is currently Head of Customer Experience at MURAL, the leading online whiteboard. He recently wrote a book The Jobs To Be Done Playbook, which is coming out in early April. We spoke about: Jim’s first encounter with the framework, how he uses it in his design work, and how it can help us drive product prioritization and business strategy talks.

Design Sprints have become an extremely popular format in businesses. However, many sprint projects never get executed because they are not aligned with the business context. Tim Höfer is a product design director and head of the design sprint team at the AJ&Smart, which has run sprints for companies like Google, Slack, Lyft, and Lufthansa. In this episode, we spoke about integrating business thinking with design sprints. We explored: how competitive research can completely reshape sprint’s goal, why many design sprint projects never get executed, and a new sprint format: Strategy Sprint.

In this episode, we share a lesson from the d.MBA course. In this lesson, which is a part of the Business Models module, we introduce ten famous business model patterns. We go through their advantages, disadvantages, and explain when to use them. We compare e-commerce with brick and mortar models, talk about white label solutions, open-source models, freemium, subscription, razor and blade mode and many more. If you want to see this lesson's slides click here --> http://beyondusers.com/podcast/business-models

David J Bland is the founder of Precoil to help companies find product market fit using lean startup, design thinking, and business model innovation. David has helped validate new products and businesses at companies such as GE, Toyota, Adobe, HP, Behr and more. David is the co-author of Testing Business Ideas, a Wiley business book with Alexander Osterwalder. In this podcast, we talked about David’s new book Testing Business Ideas. We covered: three types of risks facing your business and product ideas how to design experiments for these risks, and how you can use experiment sequences to design better products. www.beyondusers.com/podcast/

Designers are used to using prototypes to test usability and desirability. You put a wireframe in front of a user and you can quickly learn if they like (or know how to use) something. What if we could do the same for viability? Well, we can. With math. In this episode, you’ll learn how to use simple math to: estimate the business impact of your product changes calculate in money what value can your project have and how you can use that to talk to managers in your company.

Have you ever been told to be more strategic? What does it mean though? Strategy, unfortunately, has different meanings for different people. It is one of the most widely misunderstood concepts despite being crucial to the success of business and design. In this episode, we talk about a difference between strategy and business strategy, what you should do if you find yourself on a strategic project, and how to create strategic prototypes. www.d.mba

Trent and Alen discuss the importance of design research and desktop research from the perspective of business designers. In this episode, we are covering: conducting looking-ins (internal interviews) and looking-outs (customers and outside stakeholders), doing desktop research (analyzing industry and competitors), using data, and much more!

“My name is Jason Barron, and I’m a designer. I’ve always been doodling, sometimes when I shouldn’t - like in class as a kid. Fast-forward 20 years and not much has changed. Except that I decided to put my lifelong doodling habit to work when I received an MBA from a top 40 business school, Brigham Young University.” Jason is an author of The Visual MBA, a great book explaining all key business school concepts and frameworks through illustrations. It’s a perfect book for all designers who want to grasp basic business concepts in a language that we are well versed in - images. In this podcast we talked about: Jason’s favorite business school concepts, if he would recommend other designers to take an MBA, and how he decided to publish the book.

Imagine working on the iPhone before its release in 2007. Imagine the number of design decisions to be made. No one knew if this is going to be successful. Now, imagine working on the iPhone in 2019. Now, the level of design work is completely different, for sure. Each product has its lifecycle and its strategic position in the company. If we learn what type of product we work on, we will know where design has the most value. In this mini MBA episode, I talked about: why iPhone is a “cash cow” and iTunes a “dog”, the growth-share matrix that helps us categorize our products, and what the role of a designer is for each product strategy. www.d.mba

Customer is king. Especially to designers. We would do everything for them. We fight for what they want and need. But is that always a good idea? I would argue that it is sometimes self-destructive. That it is against what customers actually want. Find out more in this mini MBA episode in which we discuss the fundamentals of a business strategy www.d.mba

This week, I published the Business Design Guide, which introduces business design as a design discipline. In this episode, I present the outline of the guide and share a few stories from my career that led me to write this guide. I took one topic from the guide and presented it in more detail. What most budding business designers overlook is the importance of a design mindset. So, I share six mindsets that make a business designer, business designer. https://www.beyondusers.com/guides/what-is-business-design-guide

John Oswald is a business design pioneer. He was the first business designer at fjord where he defined its role and built the team. He is currently a managing director at a strategic design consultancy Method London. With John, we discussed: the early days and evolution of the business design, five patterns of business design talent, how hiring business designers work, and how typical business design deliverables look like. www.d.mba

Imagine you are running a hotel. Who would you rather have as a customer? High value but one-time visitor or an average customer who will keep coming back for many years? It depends, right? Lifetime Value (LTV) is a concept that can help us determine the business value of our customers and with that understand: who is an ideal customer, how much they are worth to a business, and how much we can spend on acquiring a customer. In this mini d.MBA episode we cover the definition of lifetime value and its relevance for designers.

When you open a yoga studio, will you hire yoga instructor full-time or will you find a contractor? Will you sign a one year lease for your studio that you can equip the way you want or will you try to rent a pop-up store that gives you more flexibility? These are all design decisions that entrepreneurs and designers should think about. In this mini MBA episode, we spoke about: the difference between fixed and variable costs and calculating a break-even point. www.d.mba

In the second mini d.MBA episode, we look at two related business concepts: Opportunity Costs and Return on Investment (ROI) If you take a year off from work and do an MBA, this doesn’t just cost you $100k. During that same year, you could be earning your salary. So, your opportunity costs (for that year) are way above $100k. A freelancer that takes on a project with a 50% discounted rate won’t be able to sell that time to a much better paying corporate gig if it shows up at a later point. How can we best decide among different opportunities and their costs? One way is calculating ROI.

This is an experimental episode where I present one business concept and explain its relevancy for designers work. In the first mini d.MBA episode, I talked about cash flow and its importance. It is one of the most common reasons companies go out of businesses. When you run out of money, the game is over. If you like chocolate, expensive apartment buildings, Walmart, and loans, you will love this episode. You will learn how you can affect the cash flow as a designer and drastically improve the health of your product and business.

The Business Design Jam is back. In the third session, David Schmidt, a business design partner at United Peers, and I discuss four business design topics: how misaligned incentives fundamentally hurt user experience across different industries and what we can learn from Lemonade (the insurance startup from USA), why creating sustainable brands could be the next big wave in business innovation (we talked about Patagonia as an example here), we discussed a question that very few designers and entrepreneurs ask themselves: “how big should my company be” (hint: growing is not always the best answer), and we discussed what separates a successful corporate innovation from the ones that are likely to fail. If you want to add to our discussion, reach out to us on Linkedin (Alen, David) or Twitter (Alen, David).

Matic Pelcl is a director of product at Celtra, a creative management platform for digital advertising. Matic has gone through the experience of starting as a junior designer to having the proverbial seat at the table today. In this episode, we spoke about: why scalable design is important and when companies should start implementing it, what does having a seat at the table mean, and how does a design process look like at Celtra?

Watch the video version of the talk. https://www.youtube.com/watch?v=jxck_k6TIOI Recently, I gave a talk titled "Good design is good business" at the UX/UI Meetup Berlin. I presented the synthesis of my research on the heritage and purpose of design. The basic question I was trying to answer is "what is the purpose of design" and "how designers can achieve it". In this talk, I share my answer.

Jules Ehrhardt is the founder of FKTRY, a creative capital studio aimed at revolutionising how creatives get paid. Jules was previously an owner of USTWO, the pioneer studio that kicked off the digital product studio trend. Jules left USTWO couple of years ago to focus on building one of the first creative capital studios and to create an example of a new business model for creatives, which he laid out in his seminal pieces called State of the Digital Nation 2020 (and 2018). In the episode, we discussed: if the design agency model is doomed, how creatives will get paid in the future, and how the lack of economic literacy blocks creatives from achieving their full potential.

Tulio Jarocki is a product designer at Blinkist, a subscription service that summarizes non-fiction books so they can be consumed in just 15 minutes. The company has over 2500 books in its database, more than 6 million customers, and it has raised over $35 million. In the episode, we spoke about: the checklist design process that product designers use at Blinkist, how designers at Blinkist use data in their design process (and where they get it from), and differences between USA and Europe in design maturity.

Mackey Saturday is a world-renown graphic designer who created visual identities for some of the most famous brands of our time: Instagram, Oculus, Luxe and recently also Unsplash. He is currently running a brand agency based in New York City. In this podcast we talked about: his early beginnings and how he learned to sell his services, how we can avoid taste based discussions with clients, when a brand redesign is a good idea and when it is not, and why do business even invest in logos?

Dave is a co-founder and Partner at Play Bigger Advisors, a consulting firm that coined the term category design and is advising companies on how to create and own new categories of products. They recently also published a book also called Play Bigger where they explain the category design process in detail. In this episode we spoke about: what is a category and category design, why do category kings capture more than 70% of economic benefits in an industry, and how did companies such as Salesforce, Tesla, and Qualtrics become category kings?

A few weeks back, I published the guide for designers who want to learn more about business. As the title already suggests, it covers seven most important business skills for designers. I decided to turn this guide into a podcast for those of you who prefer audio books. In it, we cover: Industry Analysis Competitor Analysis Business Strategies Business Models: Prototyping with Numbers Design Metrics Business Metrics

The second episode of Business Design Jam was all over the place. But in a good way ;). With Jonathan, founder of AJ&Smart and co-host of an awesome podcast Product Breakfast Club, we spoke about business models and concepts relevant for designers. We talked about Tesla, PewDiePie, Microsoft' Xbox and a lot about AJ&Smart’s products and journey. Among other things, Jonathan told us how he nearly bankrupted the agency and how he solved it.

Business Design Jam (BDJ) is a new format of Beyond Users podcast. It’s a discussion with a fellow business designer about inspiring business design examples and the learnings we can take from them. In the first BDJ, I am joined by David Schmidt, a fellow business designer in Berlin, working as a business design partner at United Peers. Each of us prepared three examples. After a short introduction, we went into details of these case studies and looked for key learnings that we can take away for our projects. 00:50 Company Builders (e.g. FinLeap) - Companies that create startups. We focused on company builders that help big corporates create startups. 6:30 VanMoof+ - The Dutch bike manufacturer that changed its business model and started selling subscriptions for their bikes (instead of selling them). VanMoof was discussed in the 12th episode of Beyond Users podcast. 14:15 - WeChat - A successful example of a platform business model. Even though WeChat is a messaging app, users can use it to pay its utility bills, order a pizza, send gifts to friends etc. The platform is open for 3rd party developers who create apps for WeChat and enable new functions. 22:20 Light Phone - A phone that is designed to do as little as possible. A good example of a blue ocean strategy, which combines low-cost and differentiation. 29:35 - Sandeman Tour Company - Company offering free walking tours in major European cities. Sandeman works with self-employed tours who are paid with tips. It is an interesting example of a franchise model. 36:50 - Warby Parker & Ace and Tate - Understanding industry forces (eyewear industry is dominated by Luxottica) can help us reimagine the product and traditional business model. Warby Parker revolutionized the industry by vertically integrating and offering glasses for $100 (usually $300+).

Christian Hertlein is a head of design at N26, the mobile bank startup with over 1 million customers across 17 European markets. A year ago, Christian took over a team of designers in super fast growing startup and started integrating design across different departments and promoting design as an important part of the culture. We discussed: how is the design team structured and organized within the N26, how to get a seat at the table by proactively shaping what the design team works on rather than passively waits for project briefs, and what are design consultants naive about when they work with clients. Show notes: 1:40 How did Christian get into design? 6:05 What are consultants naive about when working with clients? 14:15 What are the responsibilities of a head of design? 16:45 Why is investing in design research important? 24:55 The importance of proactiveness 27:40 How is design team structured at N26? 30:50 The importance and advantage of tangibility 34:25 What KPIs does the design team use at N26? 36:50 The role of design as a driver of trust 46:00 Future plans for the N26’s design team

Raffaela Rein is a cofounder of the Berlin-based educational startup CareerFoundry, which offers online courses on UX, UI, and web development. Career Foundry is one of the biggest players in this field with more than 10.000 students each year. Raffaela is also recognized as top 50 women in tech by Forbes (congrats!!) and a great guest for this podcast as she is a business leader with a big focus on design. We spoke about: her organizational design experiments, changing the culture of CareerFoundry, why and how every employee (even non-designers) have UX as KPI in their performance review, and what you can say to your boss to convince her to invest more in design. Show notes: 2:20 How CareerFoundry started. 6:30 What is special about CareerFoundry’s curriculum? 10:25 How to convince your boss to invest in design? 15:40 How a UX designer helped CareerFoundry to go from 10 to 100 customers per month 21:50 New skills and disciplines that will be relevant for designers who want to advance their careers 27:00 How CareerFoundry experimented with a flat hierarchy 33:30 How CareerFoundry improve culture by 500% in 7 months 37:10 UX key performance indicator (KPI) that CareerFoundry uses for all employees

Amy Bonsall is a head of venture design at IDEO. She currently works in the Palo Alto studio, leading a team of seven business designers. She is also an instructor in the recent IDEO’s course Designing a Business, which teaches venture design. In the episode we covered: what is venture design and how it is different to lean startup, what is Amy looking in business design candidates, and how you can create prototypes that will give answers decrease uncertainty in your business or product team. Show notes: 2:20 How did Amy get into design? 5:30 How do you get a job as a business designer (at IDEO)? 13:20 What skills do business designers need? 21:40 What is venture design? 28:00 How is venture design different from Lean Startup approach? 31:15 Behavioral vs attitudinal prototypes 35:10 How do you know you are making progress? 43:40 A good example of venture design 45:45 One thing about design Amy has changed her mind about

Taig Mac Carthy is a graphic designer who decided to become an entrepreneur to realize his creative vision. As many designers, he wasn't fond of business but changed his mind once he started to get more into entrepreneurship. After reading the Blue Ocean Strategy, he came up with the idea for blue wine GIK and Hola Plate, which are today very successful products. In the episode we covered: why is Taig focusing on providing meaning instead of solutions, how to test your product idea with a press release, and why did Taig decide to attend a business school. Show notes: 2:35 How did Taig start his first business 5:10 How Taig developed a distaste for business and how he turned that around 6:35 Why is Taig focusing on providing meaning instead of solutions 13:35 Entrepreneur as a cultural provocateur 15:15 Where does the idea for blue wine come from? 16:35 The pricing exercise from the book Blue Ocean Strategy 20:40 The pricing strategy of GIK 23:20 How did Taig validate the idea before spending two years developing the wine 29:10 How did Taig test his 20 business ideas 31:30 The launch of Hola Plate with the PR strategy 34:15 How to test your product idea with a press release? 39:30 The importance of profit margins 42:35 Challenges that designers face when trying to become entrepreneurs 44:30 Why did Taig decide to attend a business school 48:35 How does blue wine sustain competitive advantage?

Fabricio Teixeira is a design director at the digital product agency Work & Co and the founder of the UX Collective, one of the best resources for blog posts, links, and resources for UX designers. In The State of UX in 2018 report, UX Collective editors wrote that "The UX designers of 2018 will need to understand more about business". So, I reached out to Fabricio to learn more about the backstory of this statement and how did his path to becoming more business-savvy look like. In this episode we spoke about: the simple exercise UX designers can use to start building their business muscle, how sharing knowledge is the best way to learn and advance the career, and how can we recognize future trends in the UX community? Show notes: 2:20 How did Fabricio get into design? 6:20 How Fabricio teaches UX design through simplification 10:30 How and why Fabricio started UX Collective 12:50 How sharing knowledge is the best way to learn 17:05 How to recognize big trends and important patterns in the UX community? 19:35 Why is learning about business important for designers 24:35 How did Fabricio learn business 27:25 The exercise Fabricio uses with his team to develop business empathy 35:05 The question that uncovers business goals behind a design project

Taco Carlier is a co-founder and CEO of VanMoof, an Amsterdam-based company that design and manufactures awesome commuter bikes. Taco is an industrial designer who turned his love for bikes, design, and business into a successful company, which is disrupting the bike industry. The company has recently launched VanMoof+, a subscription service for bikes, disrupting its own business model. In the episode we talked: how VanMoof prepared its business for a launch of a subscription service, how the company introduced an innovative Bike Hunter service that helps their customers when their bikes are stolen, and what are the advantages and disadvantages of a closed design system (VanMoof design all bike parts in-house)

François is senior product designer at Headspace. In 2017 he was asked to design a new cancellation process for Headspace users who decided they no longer want to use the service. At first, François thought this will be a boring task but it quickly turned into his pet project. In the end, he published an article on Medium, describing his process and providing guidance to other designers who want to design cancellation process too. In this a great example of a project that needs a careful balance of user focus and business knowledge because one needs to balance users' wish to unsubscribe and business' goal to retain users. How do you reconcile the two? Well, that's what we covered with frank. Show notes: 1:50 How did François get into design? 6:50 How did François survive the financial crisis as a designer freelancer? 8:30 Why did François leave agency work and join Headspace? 12:40 Headspace reached 1 million subscribers 14:10 The premise of François' article on cancelation process 20:10 How did François approach the challenge of designing cancelation process 25:30 Design principles of a good cancellation experience 29:00 Does being user-centered in a cancellation process drive business results? 34:00 The value of talking to non-designers in your organization 35:25 Hacking Growth book 38:40 Growth tactics used at Headspace 41:45 What is the Headspace culture really like?

Jonathan Courtney is a co-founder of AJ&Smart, a design sprint agency based in Berlin, which has worked with companies like Lufthansa, Slack, Google, Lyft, Bose etc. He is a host of The Product Breakfast Club podcast with Jake Knapp, author of Design Sprint. In one of the podcasts, Jonathan explained why he thinks the golden age of UX is over and what designers should do to stay relevant. Answer: learn business, of course. In this episode we spoke about: three business skills that designers have to learn to design better (and get ahead in career) why Jonathan loves panic learning, how AJ&Smart launched online course on design sprint and generated €60k in pre-orders. Show notes: 2:15 How did Jonathan get into design? 7:20 Jonathan's panic learning 9:55 How AJ&Smart started? 14:00 The golden age of UX is over 18:50 Three business skills important for designers to master (product strategy, growth, marketing) 27:00 How can fluency in "growth" help designers on projects? 32:50 How do designers do good for business and users? 38:20 How does Jonathan learn about client's business? 40:30 AJ&Smart's online course on design sprints and how it generated €60.000 in pre-orders

Ben Burns is an award-winning designer, a digital director at Blind, brand strategy design consultancy, and COO at The Futur (business education for designers). Ben has a fascinating story that took him from charging 50$ a logo to 100$ an hour and that ultimately changed his career. In the episode, we talked about topics related to running a creative business such as : why you should not look for more clients but better clients, what to say to your clients when you try to raise your rates, and how to sell brand work at the premium rates (5 or 6 figures).

Kate Rutter is an adjunct professor at California College of the Arts. She is a phenomenal UX designer with a strong background in arts and painting, so she sometimes refers to herself as a sketchnoter and graphic recorder. But she also combines her visual skills with data and metrics, particularly in her design process. In the episode we spoke about: why it makes sense to measure design, how to find a design metric for your project, and how you connect a design metric to business value.