Digital Health Talks - Changemakers Focused on Fixing Healthcare

HealthIMPACT Live Presents: Healthcare Leaders Share the Keys to Empowering Patients for a Better Patient Experience, Outcomes, and Improved Communication Original Publishing Date: Nov 15, 2021YouTube Video: https://youtu.be/nS8hoiU6RTAEntering the healthcare system isn’t like getting on a ride at Disney World, where you can get on, expect your experience to be managed, then get off and be done. It’s more like a trip to a foreign country. There will be a missed reservation, a museum might be closed when you get there, and you might have some good and some bad experiences. It can be overwhelming! You don’t understand the language, but you can be more empowered to ask for what you need, see maps or guides based on other travelers' experiences and take the advice of the locals. Cris Ross, Pamela Arora, and Ed Marx, three industry-renowned healthcare executives, share insights from their recent unexpected experiences as patients. Their strategic decisions on how to deploy technology at their health systems have affected millions of lives. Despite their long experience in healthcare, their recent patient journeys revealed friction points in data sharing that urgently need to be addressed and game-changing insights on how to sync information sharing with patients during their patient journeys. Join us as we discuss concrete steps to empowering patients to engage in their care, and how health systems should adapt to more empowered, communicative patients. HealthIT tools including patient portals, chatbots, CRMs, and precision analytics can be incredibly vital tools on patients’ healthcare journeys but only if patients are empowered and engaged in using them. Empowering patients at key decision points. Patient portals, chatbots, and CRMs to engage and inform patients. Leveraging analytics to provide key insights as patients struggle with decisions during the care process. Cris Ross, CIO, Mayo ClinicPamela Arora, SVP and CIO, Children's Health System of TexasShahid Shah, Publisher and Chief Editor, Medigy.com, Moderator

HealthIMPACT Live Presents: Protect Your Providers from Critical Burnout and Information Overload Original Publishing Date: Nov 15, 2021YouTube Video: https://youtu.be/LQ8cICoEk9YExhausted and overwhelmed clinicians are reaching a breaking point as the COVID-19 pandemic enters another phase. Technology developed to improve treatments and clinical data collection has become an additional burden to bear. Technology must align with clinical workflow – not the other way around. Information overload is contributing to the burnout of exhausted clinicians already overtaxed by the ongoing COVID-19 epidemic. Finally, automation, voice recognition, and smart processes are cutting down on the demands of physicians so that we can finally experience the full benefit of new technologies. Natural language APIs are extracting pertinent information from EMRs to save on scrolling while speech recognition software is taking on the laborious task of updating medical records. Examine solutions to address clinician burnout and among those that have been implemented, what were the major challenges AI-powered clinical documentation to optimize physician time and enable focusing on patients, all while getting the patient story right the first time Discuss how strong communication, teamwork, and leadership support can increase physician capacity and reduce burnout risk Deb Muro, CIO, El Camino HealthChristopher Kunney, Chief of Strategy and Business Development, DSS IncAshish Atreja, MD, MPH Chief Information and Digital Health Officer, UC Davis HealthShahid Shah, Publisher and Chief Editor Medigy.com, Moderator

HealthIMPACT Live Presents: Streamlining Emergency Department Operations with Rush University for Increased Efficiency, Staff Engagement, and Better Patient ExperienceOriginal Publishing Date: Nov 15, 2021Youtube Video: https://www.youtube.com/watch?v=All4Vo9KvmQThe average emergency department (ED) stay is over two hours for discharged patients and four hours for admitted patients. While patients often endure these wait times, the delays result in reduced patient satisfaction, increased provider burnout, and increased costs. Rush University Medical Center knew its ED needed to change. It reorganized its operations around Lean principles and implemented shared accountability and decision-making. However, the team quickly recognized that the current toolsets in their EMR couldn't provide the information needed to manage those improvements effectively. Rush utilized an engineering team with experience developing complex command and control systems for the U.S. Military, to co-develop a set of tools to enable their ED workflows. These tools provide real-time information in simplified views, allowing the care team to identify delays and respond quickly to changes.Learning ObjectivesDemonstrate Rush University Medical Center's success in implementing a combination of Lean methodology and corresponding technologyDiscuss how technology can act as an enabler to increase efficiency, improve staff engagement, and positively impact patient experienceExplore how organizations will continue to drive innovation through digital transformation initiatives in 2022 and beyond Donald Kosiak, MD,, Chief Medical Officer, LeidosPaul Casey, MD, Chief Medical Officer, Rush University

HealthIMPACT Live Presents: Keynote Case Study: Integrating Chronic Care Digital Health Platform into Large Safety-Net Hospital System Originally Published: Nov 15, 2021YouTube Video: https://www.youtube.com/watch?v=mdpEyA_BdpQJoin this fireside chat with Keith Reynolds, Chief Operating Officer from Welldoc and Dr. Karyn Singer, MD MPH, AVP of Chronic Disease and Prevention from New York City Health and Hospital System (NYCHH), to discuss their journey integrating digital health into the care model and the direct impact this had for patients. NYCHH estimates that half of their patients with diabetes are unable to achieve their glycemic targets. NYCHHC integrated a digital health solution into their existing program in order to tackle this problem and improve self-management among a diverse population living with diabetes. In this session, the speakers will dig into the challenges and lessons learned from integrating digital health into their chronic care model. In this fireside chat, we will discuss: The value of integrating digital health into the care model What it takes to successfully implement a digital health solution into a large safety-net hospital system Meeting the needs of a diverse patient population Meaningful engagement to support better health Karyn Singer, MD MPH, New York City Health and Hospital System (NYCHH), AVP of Chronic Disease and PreventionKeith Reynolds, COO, WelldocShahid Shah, Publisher and Chief Editor, Medigy.com, Moderator

HealthIMPACT Live Presents: Telehealth and HealthTech: Helping Providers Practice at the Top of Their LicenseOriginally Published: November 15, 2021YouTube Video: https://www.youtube.com/watch?v=Jdt91qg7ao0Technology developments make their way into every aspect of human lives and industry – and Healthcare is no exception. In this fireside chat-style presentation, Miles Romney, Co-Founder and CTO of eVisit, and Dr. Saivash Panah, MD, Banner Health’s Telehealth Ambulatory Lead Physician, and an expert at using telehealth to serve patients in the pulmonary and sleep medicine specialty, will address the topic of technology and how the use of Telehealth and HealthTech is helping providers practice as the top of their license. Technology advancements are happening every day, every nanosecond, and those that embrace these approaches to work smarter help drive the change needed in Healthcare. Technology has been given a bad rap in causing provider burnout; however, when embraced properly, it can mitigate burn-out and help professionals become better. From providers and nursing staff to care coordinators and admin team members – technology is becoming a crucial aspect in advancing patient care delivery.Miles Romney, Co-Founder and CTO, eVisit IncSiavash Panah, MD, Telehealth Ambulatory Lead Physician, Banner Health

HealthIMPACT Live Presents: Improving the Clinician Experience and Relationship with Technology to Support the Ever-Changing Healthcare Environment Originally Published: Nov 15, 2021Youtube Video: https://www.youtube.com/watch?v=LoaEh0RQIjQAs the COVID-19 pandemic continues to persist, it has already made permanent changes in how we live and work. One seismic change is clear: the remote and hybrid workforce is here to stay, and healthcare is no exception to this rule. With clinicians exhausted and hospitals overwhelmed, and more patients than ever accessing care virtually, a responsive, agile technology team is more essential than ever to patient satisfaction, clinician workflows, and the hospital’s bottom lines. Join us as we discuss improving IT and Employee workflows and providing service excellence with remote or hybrid technology teams. Improving the work of your remote workforce by capturing their Digital Fingerprint. Discuss strategies for optimizing clinician time with patients to improve patient outcomes and clinician experience. Delve into how to deliver enterprise workflows across HR, IT, facilities, legal and other departments in real-time. How to create a stronger culture to retain technical and clinical staff when your competition is not just other hospitals, but Google, Amazon, and CVS.John Kravitz, MHA, CHCIO, Chief Information Officer, Geisinger Health SystemSandra Powell-Elliot, Vice President, Life Sciences and Innovation, Hackensack-Meridian HealthSameer Badlani, MD, Chief Information Officer, M Health FairviewRhonda Blatti, Sr Director, Employee Workflows, ServiceNow, Moderator

HealthIMPACT Live Presents: Leveraging AI to Fix Broken Math and Optimize Use of Costly Healthcare Assets YouTube Video: https://www.youtube.com/watch?v=iyi44HtNaToOriginally Published: Nov 15, 2021VID-19 has brought to the forefront the fact that capacity management is key to providing high-quality access to care for all. Having enough ICU capacity and floor beds available, being able to continue to do elective surgery, adjusting the staff and nursing roster dynamically to avoid burnout are issues that have never been more important than now. Why do health systems find it so hard to address these issues even during "peacetime" and especially during "wartime"? Because the underlying math to match supply with demand is broken. Existing tools and processes need to be fundamentally revamped for health systems to overcome waves of COVID-19 and similar shocks in the future in order to maximize the use of their assets to create value for patients and themselves. The key is to create a culture of innovation in the organization and deploy proven and scalable AI-driven, intelligent systems. Dig into the how and why of this digital transformation of patient experience and capacity management. Takeaways: Understand how Capacity Management issues have become critical for financial health and improved patient & provider satisfaction How the powerful use of analytics-based intelligence can help health systems recover faster as they grapple with severe demand-supply shocksLearn how to scale up digital transformation initiatives Mohan Giridharadas, Founder & CEO, LeanTaasSteve Hess, CIO, UCHealth

HealthIMPACT Live Presents: CIOs Speak- Best Investments I Made During the Pandemic YouTube Video: https://www.youtube.com/watch?v=x2s3PeAkus4Originally Published: Nov 15, 2021Our expert panel will discuss the best investments they have made in the last 18 months and what the future holds. With little room for error and the ground shifting beneath their feet, health system CIO’s had to make difficult decisions to keep their staff, patients and organizations safe. Almost two years after the start of the pandemic, CIO’s reflect on these critical choices. What were the best decisions they made? What are their regrets? As we face the Delta variant and beyond, what are they changing and what will they double down on? In this keynote panel discussion, we will discuss: Which healthIT infrastructure investments actually pay off.Technologies with the biggest impact on resilience, supporting a remote and hybrid workforce, and improving patient experience.Understand how to modernize your operations to enable flexible innovation and rapid rollouts when needed. Lisa Stump, SVP of Information Systems & CIO, Yale New Haven Health SystemSteve Hess, CIO, UCHealthMark Eimer, SVP, Associate CIO & Chief Technology Officer, Hackensack Meridian HealthMichael Ames, Sr. Director, Healthcare & Life Sciences, SADA, Moderator

HealthIMPACT Live Presents: Personalizing Digital Health Through Adaptive Patient-Focused Digital Front Doors Original Published Date: November 11, 2021YouTube Video: https://www.youtube.com/watch?v=UZfTgzobYHMAs the pandemic shifted the focus from in-person care to telehealth and virtual medicine, more patients have relied on virtual technologies to access both healthcare and their health data. Health systems and their providers are continuing to find ways to connect with patients to create digital front doors, through telehealth platforms and otherwise, and innovative companies are leveraging artificial intelligence and machine learning (AI/ML) to assist providers with scaling the clinical workflow, from inferring patient needs to rationalizing a plan of care. Health systems are using robotics and AI/ML technologies to assist in patient care, including the utilization of conversational AI to interview the patient as wells as recommending a care plan to the physician. Regulators are focused on patient-directed data sharing and the interoperability of electronic medical systems to promote care coordination, and health systems are partnering with digital health companies to transform the delivery of care. Heather Deixler, Latham & Watkins, ModeratorJason Wells, Chief Strategy, Consumer & Innovation Officer, Adventist HealthMatt Fisher, General Counsel, CariumLeard Mita, AVP, Physician Contracts & Amb Finance Operations, NorthBay HealthcareMark Hanson, CEO, Decoded Health

HealthIMPACT Live Presents: From Innovator to Operator: Harnessing the Spirit of Innovation to Transform Patient Experience and Operationalize Value-Based Care Original Published Date: Jul 16, 2021Youtube Video: https://www.youtube.com/watch?v=RQdunt4NtYAAfter three years as the Chief Innovation Officer at LifeBridge Health, a $2.5B health system with a "full continuum" of assets from smartphone apps to health clubs to academic teaching hospitals, Dr. Daniel Durand is now embarking on a new role as Chief Clinical Officer. From overseeing a large portfolio of investments in virtual care, remote monitoring, and artificial intelligence during a period of explosive growth, he is now going to take what he has learned about innovation to improve access, quality, and affordability of the approximately 1.5 million patients they serve. Join us as we: Understand what the most successful health system innovation teams are doing during this post-COVID tidal wave of momentum in digital health and consumerism Implement the next level of innovation that health systems to help them not just navigate the new challenges of 2020, but financial success. Bust the biggest misconceptions around innovation and value-based care Leverage both digital health and value-based care to build trust between healthcare institutions and the community Discuss the link between better patient experience, equity, and outcomes, and how Lifebridge is tapping Digital Health to improve all three markers Daniel Durand, MD, Chief Innovation Officer, LifeBridge Health Emily Raisch, Program Director, HealthIMPACT Live (Moderator)

HealthIMPACT Live Presents: Fireside Chat with Dr. John Brownstein, COVID-19 The Path Forward - A Big Data Approach to Eliminate Existing Gaps in Vaccine Distribution and Overcome Vaccine Hesitancy YouTube: https://youtu.be/jGueNV6ggZsOriginal Published Date: July 16th, 2021The country fell short of President Biden’s goal to vaccinate 70 percent of Americans by July 4th and with the Delta Variant on the rise, we know the unvaccinated face greater risks. Public Health and Hospital leaders must come together to help unvaccinated overcome barriers including geographic distance, access, and hesitancy. In this session, Dr. John Brownstein will discuss: The power of data to deliver a strategy for living and working with COVIDTools to address vaccine equity and improve vaccine confidenceIdentify where is access to the vaccine limited and how to improve access for vulnerable communitiesAdvance vaccine equity to limit viral transmission and mitigate the consequencesHow to improve confidence in the vaccine and protect us all from the variants and circulation John Brownstein, MD PhD Chief Innovation Officer, Boston Children's Hospital Sue Schade, Principal, StarBridge Advisors (Moderator)

Comprehensive Digital Strategy for Healthcare in a Hybrid Care World Join the HealthIMPACT Community today to get access to every session and join us July 14th-16th for the 2nd Annual Virtual HealthIMPACT Live Summer Forum. https://www.healthimpactsummer.com +150 Expert Perspectives +100 Sessions +75 Hours of Content +30 Partner Booths +25 Solution Sessions +15 Keynotes HealthIMPACT Live Spring Forum May 19th - 21st, 2021 by Purpose EventsCOVID-19 has forced us to question what’s possible in healthcare delivery and to challenge our thinking. Our expectations of what we want and expect from contact with the health system, what a “safe” distance, procedure, or interaction looks like, and how satisfied each participant is with an increasingly digital experience of healthcare are wildly different than they were a few months ago. True transformation is always a result not just of the availability of new technologies, but also of the willingness of patients, providers, and health systems to adopt it, and insurers to pay for it. This sea change of expectations has the potential to be the most transformative aspect of our new world. However, both traditional and virtual healthcare come with a bunch of, for lack of better words, stupid stuff that slows down providers, costs money, and hampers the patient experience. Forward-thinking health systems have the opportunity to create and implement a new, hybrid strategy, keeping and strengthening the best parts of telehealth expansion, a virtual workforce, and increased remote care while bringing back the most valuable and effective elements from traditional, in-person care. This will require a critical look at new and existing technologies, an honest evaluation of the merits of new and legacy processes, and a willingness to think outside the box and if needed, build a new one. This discussion will focus on building an effective digital care strategy to meet the new challenges of 2021. • Viewpoints on the changing Business model • Shift to virtual care, what to expect • Impact on organizational strategy • Proactive measures to thrive in the post-COVID business environment • How are technology budgets allocated, and is the way things have always been the way they should be going forward? Sara Vaezy, Chief Digital Strategy & Business Development Officer, Providence St. Joseph HealthDivya Paliwal, MD, Chief Clinical Transformation Officer, Horizon Blue Cross Blue Shield of NJLee Schwamm, MD, VP of Virtual Care, Mass General BrighamShahid Shah, Chairperson, HealthIMPACT Forum, Publisher, Netspective Media (Moderator)

HealthIMPACT Live Presents: The Future of Access and Delivery- Who is Getting Left Out of Telehealth and What Does it Take to Deliver More Accessible Virtual Care for Everyone?Originally Published: Nov 15, 2021YouTube Video: https://youtu.be/pw7XW5T0MfoSince the onset of the COVID-19 pandemic, the utilization of telehealth, remote patient monitoring, and virtual hospitals and smart home solutions has skyrocketed. While increased utilization has been rightly celebrated, many groups have fallen through the cracks. Elderly patients, rural patients, those with disabilities, language barriers, or lack of access to technology or sufficient internet connectivity have been left behind. !n this session, we will dive into where groundbreaking technologies and programs are making a demonstrable difference in outcomes and experiences for patients previously underserved by virtual health solutions and what health systems can do to better reach these sections of their patient populations,How do different groups adopt virtual health? What are the reasons certain groups are being left behind?In which populations and specialties are virtual health having the best outcomes? What are they doing right?How can we make virtual health more adaptable and accessible? Lee Schwamm, MD, Vice President, Virtual Care, Mass General BrighamJosh Goode, CIO, SCAN Health PlanJan Smith Reed, Director, US Healthcare, T-Base CommunicationsShahid Shah, Publisher and Chief Editor, Medigy.com, Moderator

Provider Priorities in Post Pandemic World - Steps We Can Take to Address the Systemic Problems Exposed and Amplified by COVID-19 HealthIMPACT Live Winter Forum March 10th - 11th, 2021 by Purpose EventsYouTube Video: https://youtu.be/eZ7p2Lfq6AsOriginally Published: Mar 26th, 2021The year 2021 presents a unique challenge- healthcare leaders find themselves with more technical tools with which to reach, treat, and analyze patients at the same time as providers and patients are exhausted, demoralized, and facing unprecedented adversity. A year into the COVID-19 pandemic, over 500,000 Americans have died from the virus and we face amplified disparities in severity, deaths, and vaccine rollout. Many healthcare leaders fear that the response to the pandemic has led to a widening gap in preventive and primary care for other conditions and that soon, we will see the consequences of this gap in higher morbidity and mortality due to preventable conditions. Further, they worry that an overstressed and exhausted workforce will not be prepared to handle it. It is clear that in the face of many challenges, leadership intention is not necessarily matching actionable steps to reduce burnout and overwork. The same is true for disparities exposed and exacerbated by the pandemic. Looking ahead, we’ll talk “No BS” answers to what steps leaders can and should take to better care for their communities and employees.

How Has the Healthcare System We Want Changed? YouTube: https://youtu.be/pW1KKf2GMgkOriginal Published Date: March 26th, 2021HealthIMPACT Live Winter Forum March 10th - 11th, 2021 by Purpose Events COVID-19 has forced us to question what’s possible in healthcare delivery and to challenge our thinking. Patients and providers have offered overwhelmingly positive responses to these innovations, and we will take the best of what we learned during a hard time to continue to offer the best care possible at all times.There’s no question that we’re facing a paradigm shift in healthcare, only where changes will stick and how we will shape the future of healthcare. How patients, providers, and healthcare leaders approach healthcare as a whole has changed. Our expectations of what we want and expect from contact with the health system, what a “safe” distance, procedure, or interaction looks like, and how satisfied each participant is with an increasingly digital experience of healthcare are wildly different than they were a year ago. True transformation is always a result not just of the availability of new technologies, but also of the willingness of patients, providers, and health systems to adopt it, and insurers to pay for it. This sea change of expectations has the potential to be the most transformative aspect of our new world. However, both traditional and virtual healthcare come with a bunch of, for lack of better words, stupid stuff that slows down providers, costs money and hampers the patient experience. In this session hear leaders share their plans for what to keep and what to forget in the new healthcare: • Create hybrid healthcare that’s truly best in class • Shift to virtual care, what to expect - viewpoints on the changing Business model • Proactive measures to thrive in the post-COVID business environment • Continuous safe care throughout the pandemic versus interruption of non-emergent care Stephen Klasko, President and CEO, Jefferson HealthAirica Steed, Ed.D, MBA, RN, EVP, and Chief Operating Officer, Sinai Health SystemDaniel Durand, Chief Innovation Officer, LifeBridge HealthMona Siddiqui, MD, MPH, MSE, SVP Clinical Strategy and Quality, Enterprise Clinical Management, HumanaShahid Shah, Chairperson, HealthIMPACT Forum, Publisher & Chief Editor, Medigy.com (Moderator)

HealthIMPACT Forum ChairTechnology Leadership Perspective - Spotlight on Rapid Innovation in Population Health to Build a Healthier, Stronger Community HealthIMPACT Fall 09/29/20-10/02/20 by Purpose EventsYouTube Video: https://youtu.be/e5bV6yfG_5AOriginally Posted: Oct 14, 2020In 2020, an unprecedented number of innovative technologies were deployed, at scale, in response to the sudden need, and rapid innovation, iteration, and learning took place as telehealth, remote monitoring, and other technologies were implemented. Here, we’ll explore top lessons learned from healthcare leaders, from changes to EHR’s, requisitioning new materials, and more. Tapping technology to enable remote treatment and monitoring of chronic conditions and vulnerable populations and address both COVID and population health concerns. Using data to reimagine and revolutionize the delivery and experience of healthcareBuild and implement innovationincorporate useful technology in ways that benefit patients and providers Peter Pronovost, MD, Chief Clinical Transformation Officer, University HospitalsAimee Quirk, CEO, innovationOchsner, Ochsner HealthShahid Shah, Publisher, and Chief Editor, Medigy.com, HealthIMPACT Forum Chair (Moderator)

Beyond Applause- Embracing System-Wide Change to Help Healthcare Heroes HealHealthIMPACT Live Summer Forum 7/22/20-7/24/20 by Purpose Events in Partnership with Google YouTube Video: https://youtu.be/7ehotkykYHwOriginally Published: Jul 29th, 2020As healthcare leaders, we often talk about healthcare delivery in terms of our collective responsibility to patients; ensuring fair and comprehensive treatment, discretion with their data, and providing key services in times of need. In the months ahead, a new focus is needed, and your responsibility to providers will need to be equal to that of patients. Attentiveness to the mental health needs of providers who are at risk for post-traumatic stress, substance abuse, and major depression must shape the culture and future of your organization. Clinician burnout, already a looming crisis before this pandemic, will be at a critical juncture. Here are the tools you need to give providers the support they deserve. - Coping with trauma and preventing physicians PTSD - from hero to human - Understanding the Whole-of-Medicine approach that puts the patient-clinician encounter as the central priority - Creating a healthcare culture that facilitates, supports, and optimizes a Whole-of-Medicine approach - Digital Tools to support health provider mental health Wendy Dean, MD, President and CoFounder, The Moral Injury of Healthcare Shahid Shah, CEO Netspective Media (Moderator)

View From the Top- What Does Sustainable Innovation look like in a Post Pandemic WorldYouTube Video: https://youtu.be/5Dqq78g_v5EOriginally Published: Jul 30, 2020HealthIMPACT Live Summer Forum 7/22/20-7/24/20 by Purpose Events in Partnership with GoogleOver the past months, the world has shuffled staff members, supplies, and budgets to prepare for the urgent task of combatting COVID-19. Questions of balancing budgets have been shifted to the back burner, and all of our innovative energies have focused on the task at hand. Now, we’re looking at a long road ahead of us, with no quick cure in sight, where belts will be significantly tightened. So where does innovation fit in?Healthcare systems must re-evaluate all aspects of how they deliver care and make sustainable plans to put cost improvement programs into place throughout all clinical and non-clinical areas. Healthcare systems should plan to reduce back-office costs, including IT, human resources, and revenue cycle. Make no mistake, there IS room for innovation in this new world, but it must be agile, cost-effective, and focus on the impact on patient AND provider experience. Strategic collaboration forms the backbone for post-pandemic innovation. Aashima Gupta, Director, Global Health Solutions, GoogleRasu Shrestha, MD, EVP, Chief Strategy and Transformation Officer, Atrium HealthChris Waugh, Chief Design and Innovation Officer, Sutter Health Shahid Shah, CEO Netspective Media (Moderator)