Dentistry Uncensored with Howard Farran

Keep drilling, filling, and billing. Let Debra Seidel Bittke worry about the other stuff. LINKS TO TOOLS DISCUSSED ON THE PODCAST Programs Dr. Howard Farran, participated in with Dental Practice Solutions: 45 Day Dental Hygiene Profits Program http://bit.ly/45DayHygieneProgram 7 Day Dental Hygiene Program: http://bit.ly/7DayDentalHygieneProgram Down-to-a-Science Time Management Resource Also Mentioned During Podcast: http://bit.ly/DowntoaScienceResourceEBOOK ABOUT DENTAL PRACTICE SOLUTIONS Debbie Seidel-Bittke, RDH, BS, began her career as a dental assistant and office manager and also graduated from the University of Southern California with a bachelor’s degree in dental hygiene. She is also a former clinical assistant from the University of Southern California and co-taught the senior dental students Practice Management course until the school went to a PBL learning format. In 2000, she founded Dental Practice Solutions and works with dental practices world-wide to: · create profitable and sustainable dental hygiene departments · known for reactivating and retaining patients for dental practices world-wide · organically grow new patient numbers Debbie believes that the key to a successful dental practice is: · share the message that “Optimal oral health will lead to a longer and healthier life.” o when this message is embraced by the team, practice profitability will grow organically o patients refer their friends and family, etc. o patients say “YES” to treatment Dental Practice Solutions creates: · sustainable dental hygiene departments throughout the world · creates a “team-driven” practice, where the employees feel like leaders vs. employees o This means doctor can come to the office to do their job as Dentist not manage people In 2007, Debbie wrote the accreditation for a dental hygiene program in Portland, Oregon and spear-headed the build-out of the college, wrote the curriculum, hired the team of professor’s and purchased all equipment, etc., etc. For the last ten years she has been named “One of Dentistry’s Top Leaders in Consulting” by Dentistry Today Debbie has spoken in most states throughout the United States as well as Canada and abroad. Website: www.dentalpracticesolutions.com Email: [email protected] Office: 503-970-1122 or Toll-free in the US: 888-816-1511 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

Howard and Danny discuss everything implantology, including whether or not you need a surgical guide. Dr. Daniel Domingue was born and raised in Lafayette, LA. He graduated from St. Thomas More in 1999 and went on to receive his Bachelor of Science degree from Louisiana State University in Baton Rouge and his DDS degree from the LSU School of Dentistry in New Orleans. While spending three years in advanced training at Brookdale University Hospital and Medical Center in New York City, he served as Chief Resident of the Dental and Oral Surgery Department. His training included one year in Advanced General Dentistry and two years in Dental Implantology. During these years, he was awarded the Certificate of Achievement from the American Academy of Implant Dentistry for outstanding leadership in Implant Dentistry, a Fellowship from the International Congress of Oral Implantologists, and an Associate Fellowship of the American Academy of Implant Dentistry. Dr. Domingue was also awarded Diplomate from the American Board of Oral Implantology, the highest award possible for a general dentist practicing implantology. He was also recognized as the youngest recipient of this award in the entire world. Dr. Domingue was later given a Mastership and Diplomate award from the International Congress of Oral Implantology for his outstanding work in Implant Dentistry. Dr. Domingue is a member of the American Dental Association as well as the Acadiana District Dental Association. He is also an active member of the American Academy of General Dentistry. After completing his residency program, Dr. Domingue married the love of his life, Megan, in Denver, CO. They decided to move back to Louisiana to settle down, practice dentistry, and raise their family. On August 2nd, 2012, he and Megan were blessed with their first-born baby girl, Elle Ann Domingue. After practicing for three years in Lake Charles, Dr. Domingue accepted an offer from his uncle, Dr. Smith, to become a partner in his practice. This proved to be a great opportunity for he and his family to move back home as well as to join his uncle’s practice and carry on a tradition established more than 30 years ago. Dr. Domingue and his wife are excited to be back in Lafayette with family, friends, food, and the rich culture. http://www.acadianadentistry.com

Find out why is oral radiology changing and where it's headed. Dr. Mecham has worn many caps and lived in various locations during the course of his career. After receiving an undergraduate degree in Chemical Engineering, he worked as a process engineer at Intel Corporation in Portland, Oregon before attending dental school at Boston University from 2005 to 2009. He completed a general dentistry residency and worked as a general dentist in the Air Force in Alaska as part of the Health Professions Scholarship Program. He will be completing an oral radiology residency at the University of Washington the end of June. He enjoys spending time with his wife and four children. www.oralradiologists.com [email protected]

"Some practices don't even have voice mail. They just ring incessantly when they're not in the office". If this sounds even remotely familiar, Mary Beth has your solution. Necessity is the mother of inventin' Dental Support Specialties was founded in 2008 by Mary Beth Bajornas. With twenty years business management experience, Mary Beth had been working as a business manager in a dental practice, when she gave birth to her fourth child, daughter Alison, at 24 weeks gestation. After an 82 day NICU stay, Mary Beth and her husband were able to bring Alison home, but Mary Beth resigned her position to make Alison and her therapies her full time job. As Alison made remarkable progress, Mary Beth discovered freelance opportunities in marketing and website creation, and started a media company. When a dental consultant asked her about virtual assisting, it struck a chord with Mary Beth. She researched everything she could about virtual assisting and grew her company into Superior Assisting and Solutions. From emergency physician scheduling for a local hospital to other virtual admin jobs for a variety of companies, Mary Beth was amazed at her passion for providing this type of virtual assistance. Her dental consultant friend thought she would be a perfect fit to help one of his clients with front desk training. And that was her first virtual dental assisting case—Mary Beth trained the team over the phone, which led to an assignment of covering the practice’s phones on Fridays (when the staff was out of the office). That success encouraged her to focus solely on dental practices. After receiving his master’s degree, Joe Bajornas, Mary Beth’s husband, resigned his teaching/coaching position to take over as CFO and business manager at Dental Support Specialties. Using social media as a marketing and referral source, Dental Support Specialties is now in over 44 states and Canada, with an excellent, highly skilled team of dental support specialists helping to provide productive client support. From a small home office, to offsite headquarters in March 2012, Dental Support Specialties expanded again in February 2015 into a 3700-square foot facility. Dental Support Specialties continues to lead the way in providing virtual dental administrative support, taking pride in providing exceptional, productive, proactive and personalized care for each one of their clients and looks forward to continued growth in the dental support industry. www.DentalSupportSpecialties.com [email protected] 4486 Dressler Road NW Canton, OH 44718 330-639-1333

Practice management doesn't have to be big and scary. Bruce Stephenson, DDS shows that it might be easier than you think to do it well. I graduated from dental school in 1977 and opened a practice from scratch. We grew over the years and in 2008 one of my associates bought half the practice with the understanding that I would retire in 5 years and sell him the second half. Well, it actually took 6 years but now my former associate, then partner, is now my landlord! I continue to practice in the same office, renting space for my 3-day per week Invisalign only practice. At one point in my dental career I also founded an IT company just for dentists (a lot more work than fixing teeth!) so part of my “rent” now is doing IT support for his practice. Over the years I became interested in not only computers but practice management and have been lecturing and consulting on these subjects since about 1986. I have spoken at the ADA and AGD annual meetings and continue to do (occasional) seminars and webinars. Since I “retired” in June of 2013 and have become even more involved in our practice management consulting business with my former office manager. We currently have clients all over the country that we “meet” with using Skype and GoToMeeting. It’s fun and very interesting. Although each practice is unique, it seems we are all stumbling over many of the same rocks in the road. Last year we published our first book, “How to Run a Dental Practice,” which has not made it to the best seller list yet but does get very positive feedback from dentists. We discuss just how dramatically dentistry has changed in the last 5 years and how practice management systems need to change to keep a practice profitable. Our next book (if we ever get around to it!) will be titled “Dentistry 3.0,” to further reflect these changes. [email protected] www.TodaysDentalConsulting.com 209-603-9944

Fernando Massoglia, DDS shares how Dentaltown has changed his practice. Fernando Massoglia, DDS specializes in prosthodontics in Concepción, Chile. He has a Master of Science in Medical Education, and teaches at the University of Concepción. [email protected] +56982098406

Shep Hyken says, "You can't manage what you don't measure." Learn to measure and improve the strong and weak links in what Shep calls your Patient Journey Map. Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. www.hyken.com Phone: 314-692-2200 email: [email protected]

"The clinical aspect is only one part. The people skills, the communication skills, and the business skills are some of the most important parts of running a practice." Linda Miles, CSP, CMC, Virginia Beach, VA, is an internationally recognized consultant, speaker and author on dental practice and staff development. Linda is a successful businesswoman who not only founded LLM&A, a leading INC 500 dental management consulting firm in 1978; but also founded the Speaking Consulting Network in 1997. She sold those two businesses in 2007 and 2010 to devote more time to Co-founding the Oral Cancer Cause (OCC) in 2013. Linda has spoken in all 50 states and on four continents authored three books and mentored many other dental consultants. Linda Miles w: 757 721 3125 c: 757 619 1026 [email protected] www.AskLindaMiles.com www.oralcancercause.org.

It's never a surprise to find out women are immeasurably capable. Women leaders are all over the place. The fact is, however, they're not called "women leaders"; they're "leaders". I am a practicing general dentist and the founder of Dentistry for Kids and Adults, a multi-location group practice with emphasis on family dental care and pediatrics. After graduating from USC School of Dentistry in 2000, I spent several years working in private practices before opening my first dental practice in 2002. Later, I also started a software company. Our software is called YAPI and it's designed to help dentists transition to a truly paperless environment and streamline office workflow. www.yourdentist.net www.yapicentral.com 18635 Soledad Canyon Road, Ste 108 Canyon Country, CA 91351 (661) 299-2525 [email protected] [email protected]

Learn how to stay ahead of the curve, how to brand your practice with tech, and what to expect as we advance into the future. With 30 years in private practice, Dr. Scott Menaker is very driven and committed to building a successful business in dentistry. He has stayed ahead of the curve by implementing new ideas and systems using technology and customer loyalty/service as the driving factors in his operating protocols. His success has been built around the relationships he's had with his patients and his team. He is a Cerec trainer, has his own small dental consulting business, and now has a dental technology company that helps dentists succeed in the rapidly changing dental world. Scott Menaker, DDS, FAGD, FICOI 2711 Randolph Road, Ste 205 Charlotte, NC 28207 704-377-2503 - Office 704-661-5452 www.smilecharlotte.com www.touchdentology.com [email protected]

"You're more addicted to the approval of the patient than you are of telling them the truth." Dr. Mac Lee developed ORA5 antimicrobial in 1980. He taught non-surgical periodontal treatment across the US and Canada, and was adviser to Dr Oz after writing the book: Nothin' Personal Doc, But...I Hate Dentists! He formed www.operationstopdecay.com and 501.c non-profit organization offering free material for ages Pre K - 3rd grade. Dr. Lee and Joleen Jackson now go in house for customized training. [email protected] 361-781-2134 cell 361-782-7191 www.drmaclee.com www.ihatedentists.com www.operationstopdecay.com https://www.facebook.com/groups/macandjoleen/

"We should try to save teeth if we can...because no matter what we put in, they're never going to be as good as the teeth the patient has started out with." Dr. Charles Schlesinger, DDS, FICOI is a dental implant educator who has been lecturing internationally for the past 10 years. He graduated with honors from The Ohio State College of Dentistry in 1996. After graduation, he completed a General Practice residency at the VAMC San Diego and then went on to become the Chief Resident at the VAMC W. Los Angeles. During his time in Los Angeles, he completed extensive training in oral surgery, implantology and advanced restorative treatment. Once he completed his residency, Dr. Schlesinger maintained a thriving restorative and implant practice in San Diego, CA for 14 years. In 2012 he relocated to Albuquerque, NM to become the Director of Education and Clinical Affairs for OCO Biomedical. In 2013 he took over as Chief Operating Officer of OCO Biomedical. He continues to provide patient care along with his educational and R&D responsibilities. [email protected]

What is the uniform precision that goes into the design of an aircraft? What is the system McDonald's follows that makes the same worst burger all over the world? Standard Operating Procedure is a powerful tool. Learn how to use it correctly. · Studied dentistry at Ruperta-Carola-Universität, Heidelberg, Germany · Specialization in oral surgery (privat practice Dr. Dr. Haessler, Oppenheim, Germany) · oral surgeon · Specialist for oral implantology (DGI, DGZI, BDO, BDZI) · Specialist for paradontology (DGP) · 1998-2005: dental assistant Implant-Education-Center (Dr. Dr. Haessler, Oppenheim, Germany) · guest professorship University Ludhiana, Punjab, India (department oral implantology) · Author of several scientific articles (DPB) · 2005: Founding of Implant Competence Centers in Oehringen, Germany · Specializations: 3D diagnosis, navigation, oral implantology, augmentation, CAD/CAM [email protected]

"Instead of saying 'I have to', say 'I get to'" Patrick Wahl served as the Director of the Practice Management program at Temple University for 15 years, and was named one of the "Leaders in Continuing Education" by Dentistry Today for seven. Pat received his DMD from Temple University and his MBA from the University of Phoenix. He completed a General Practice Residency at the Medical Center of Delaware as well as an endodontic residency at the University of Pennsylvania. He practices with his brother and his wife at Wahl Family Dentistry in Wilmington, Delaware. Pat combines his passion for business and people, helping other successful practices become more successful with his partners Lorraine Hollett and Ginny Hegarty at Office Magic. Pat's new eBook is called "Magic Words & Life Lessons: What to Say and What to Do At Work, At Home, & Everywhere." Email [email protected] Cell (302) 229-9520 Web site www.officemagic.com

"We're a gadget-oriented profession...The reality is patients don't care about any of these things unless it's going to make their life easier, faster, cheaper, better, less painful..." Tell your patients--in their language--the actual benefits of these gadgets. Founder Big Case Marketing; a niche practice consulting company.. Developer of The McAnally Selling System - Dentistry's only check-list approach to selling backed by Harvard, Stanford, Yale and Columbia research. Author of multiple #1 books in niche marketing and selling for dentists. *** For web-based services, online trainings, low cost options: http://www.bigcasemarketing.com For Private Consulting - must already be producing $2M+ http://www.meetme.so/jamesmcanally

Is disability insurance right for you? Educate yourself about why and when to get disability insurance, and what to avoid when you do. Ed Comitz is the founding partner of Comitz | Beethe, a law firm in Phoenix representing dentists all over the country. Comitz | Beethe is consistently ranked as a top boutique law firm in Arizona by Arizona Business magazine, and, according to Ranking Arizona, Comitz | Beethe holds the #1 spot for healthcare firms. The State Bar has acknowledged Ed’s significant contributions to the legal community and for being selected as one of the “Top 100 Attorneys” in Arizona. Ed deals exclusively with private disability insurance claims on behalf of doctors. He has a unique perspective on disability insurance, because in his 20+ years of experience, he’s seen over and over again what happens once it’s actually time to try and collect on a policy. Mr. Comitz is a graduate of Seattle University and Dr. Farran’s alma mater, Creighton University. www.disabilitycounsel.net Edward O. Comitz Comitz | Beethe 6720 N. Scottsdale Road, Suite 150 Scottsdale, AZ 85253 (480) 998-7800

Listen to Dr. Frank Lauciello's insights into the changes in the industry. Digital is here to stay, maybe you should get on board. Dr. Frank Lauciello graduated from the State University of New York at Buffalo (SUNY), School of Dental Medicine in 1969 and completed his Prosthodontic training at the Buffalo VA Medical Center. He is a Clinical Associate Professor in the Restorative Department at SUNY at Buffalo and was director of the Veterans Administration Advanced Prosthodontic Program from 1973-1998 and Chief of the Dental Service from 1996-1998. He is presently Director of Removable Prosthodontics Research, Development, & Education for Ivoclar Vivadent, Amherst, NY and Director of the Implant Esthetic Center of Excellence in Sarasota, Florida. Dr. Lauciello is a Diplomate of the American Board of Prosthodontics and has authored 25+ articles including several chapters of textbooks. He is actively involved in dental research and new product development 40 Crimson Lane Elma, NY 14059 (716) 691-2239 [email protected]

Despite the devestating earthquakes in Nepal, Dr. Neil Pande has been thriving. Listen to why he compares our teeth to the earth, and to what he calls Earthquake Dentistry. General Dental Practitioner in Private Practice Healthy Smiles since 1996 www.smilenepal.com Facebook.com/pande.neil Twitter: @neilpande

Listen to how Fred Margolis, DDS has used lasers to get to where he is today--and it might not be how you think! Dr. Fred Margolis received his B.S. and D.D.S. from The Ohio State University and his certificate in pediatric dentistry from the University of Illinois College of Dentistry. Dr. Margolis has been a Clinical Instructor at Loyola University's Oral Health Center and is an Adjunct Clinical Assistant Professor at the University of Illinois College of Dentistry. Dr. Margolis is director of the Institute for Advanced Dental Education, Ltd. and on the faculty of the University of Genoa School of Dentistry, Italy. He was recently selected by Dentistry Today Journal as a "top clinician in continuing education for 2015." He is co-author of Pediatric Laser Dentistry, which is published by Quintessence. Dr. Margolis is in private practice of pediatric dentistry in Highland Park, Illinois. www.dentaled.org [email protected]

Between marketing, dentistry, and guns see how many gems you can pick up from this frank discussion between Howard and Michael. Dr. Mike Barr owns a solo fee-for-service in Boynton Beach, Florida. His passions include cosmetic and reconstructive dentistry and online marketing. He wrote a book, “The Complete Website Owner’s Manual for Dentists” and is working on a 2nd edition (coming soon!). He has been a “Townie” since the very first days of DentalTown.com. Mike also has an active blog called, “TheDentalWarrior.com” www.TheDentalWarrior.com [email protected]

Dr. Costes had three years between undergrand and dental school to figure out what he was doing. Now he shares the unique principles he learned during that time, and how he's applying them to dental. --Mark Costes-- - B.A.in Psychology from U.C. San Diego - DDS from Marquette, 2002 - It took 21 attempts and 3 years to get into dental school - Opened six successful dental practices in first seven years of private practice - Founded Horizon Schools of Dental Assisting, has expanded to over 130 locations - Founded Dental Success Institute consisting of live events and dental business coaching - Host of the Dentalpreneur Podcast truedentalsuccess.com [email protected]

Plenty of dentists squirm at the thought of social media marketing. But social media marketing is not scary at all when you realize it's just word of mouth…online. Jack Hadley teaches social media marketing to MBA students at Brigham Young University’s Marriott School of Management in Provo, Utah. He is also a founding partner at My Social Practice, an agency that provides social media marketing ideas, content, strategy, and support to dental and orthodontic practices. http://mysocialpractice.com [email protected]

Have composites completely replaced amalgam? Is amalgam obsolete? Listen to Howard and Ron discuss. Dr. Ron Jackson is a 1972 graduate of West Virginia University School of Dentistry. He has published many articles on esthetic, adhesive dentistry and lectures across the United States and abroad. Dr. Jackson is a Fellow in the Academy of General Dentistry, a Fellow in the American Academy of Cosmetic Dentistry, a Diplomate in the American Board of Aesthetic Dentistry and is Director of the Mastering Dynamic Adhesion program at the Las Vegas Institute for Advanced Dental Studies. Dr. Jackson practices in Middleburg, Virginia emphasizing comprehensive restorative and cosmetic dentistry. www.ronjacksondds.com [email protected] 540-687-8075

Listen to Erin Elliott explain how you can specialize, and why you should communicate clearly with staff and patients. Dr. Erin E. Elliott grew up in Southern California before traveling across the country to Western New York to play soccer at a small Christian college, Houghton College. After graduating Creighton Dental School in 2003 her husband and her settled in North Idaho. Dr. Elliott is an partner at Post Falls Family Dental in Post Falls, ID and is happy doing general dentistry, dental sleep medicine and raising her two sons. [email protected] www.postfallsfamilydental.com 208.773.4579

With traditional methods like gum grafting, Dr. Chao says, "[He] was unable to get the results I wanted. So I realized I had to develop new instruments." Listen to find out the impact his research has had. John Chao, DDS is a: •Graduate of the USC School of Dentistry •Attorney at Law •Instructor at USC •Inventor of the Pinhole Surgical Technique John Chao (626) 308-9104 [email protected] PinholeAcademy.com

Some patients with crowded teeth will never think about going to an orthodontist. Tif Qureshi arms general dentists with the training they need to help their patients on the ortho side of things. Tif Qureshi qualified from Kings College London in 1992. He is a Past President of the British Academy of Cosmetic Dentistry, and sits on the editorial board of Dental Update. Tif has a special interest in simple orthodontics using removable appliances and was the first dentist in the UK to pioneer the Inman Aligner. He was the first dentist in the world to use the Aligner as a major tool for cosmetic dentistry. Tif also pioneered the concept of Progressive Smile Design through Alignment Bleaching, Bonding and is also an experienced teacher in the Dahl concept to assist in minimally invasive dentistry. Tif now lectures nationally and internationally and has had many articles published on all these subjects. www.iasortho.com [email protected]

Angie Stone explains why nursing homes are almost always ill-equipped when it comes to oral hygiene, and how to help the patients there keep their teeth! 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Angie Stone, RDH, BS began her career in the Navy as a dental assistant. After completing her enlistment, she continued to assist while obtaining her hygiene degree. As Angie practiced hygiene she completed her bachelors in psychology. She has taught in dental assisting and dental hygiene programs. She has also provided onsite education to dental professionals in 40 states and 5 countries and territories. In addition to numerous published articles, her original research regarding xylitol and elders was published in a peer reviewed medical journal in November of 2013. Angie’s book, Dying from Dirty Teeth, was launched in March of 2015. Her company, HyLife, LLC, brings oral care services to dependent elders because they shouldn’t “die from dirty teeth”. Angie is a six time attendee of CareerFusion and was awarded the Sunstar Award of Distinction in 2012 for her work with xylitol and the geriatric population. Angie Stone HyLife, LLC www.hylifellc.com Office: 608.884.0038 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} email: [email protected]

Josh Brower, DDS discusses changes over the past two decades, the truly digital world we live in now, and the predictable (and not-so-predictable) future. I graduated from the University of Minnesota in 1997 after receiving a health professionals scholarship from the US Army. I spent 2 years while in school training with specialists at Tripler Army medical center on Oahu, 2 years training in Germany, and 1 in Louisiana prior to receiving an honorable discharge and entering the regular world of dentistry. I worked in public health, then as an associate, owned a solo practice for over a decade in a rural community, and now own multiple rural and urban practices with multiple associates working with me. I focus my dentistry on dental implants, surgery, and orthodontics and have spent a lot of time designing dental implants, teaching about them, writing journal articles, and helping others make it through the road blocks I encountered along the way. www.smilesforsiouxland.com [email protected] 800-516-7631

David Eshom, DDS shares detailed stories of how he's worked to make his practice so unique. David Eshom graduated 1985, has private practice in San Diego which takes no PPOs and is 100% fee for service, Accredited by the American Academy of Cosmetic Dentistry, BOD AACD for 6 years, Program Chair or Co-Chair for Professional Education for the AACD for 5 years, Speaker for Invisalign, cosmetic dentistry and lasers for last 15 years. Loves what he does and doesn't want to retire. http://www.eshomdds.com

Sherran Bard, founder of Dental Practice By Design, explains her humble industry beginnings, why she needed to write her book, and how to ask your patients the right questions! Sherran Bard was born and raised in Texas. She worked in Dentistry for over 30 years as a Team member and Consultant. She currently owns Dental Practice by Design, an onsite consulting company based in Texas. When she began as an assistant, she was told she would basically be a janitor for the dentist and the patient; picking up and cleaning up every mess made. Immediately she began to study how to be much more than a janitor to the dentist and patients. She worked for that dentist for seven years before transitioning to another practice. The dentist there encouraged team training and growth. He was a CE junky. Her and the dentist began to work with a consultant. She then learned to talk to the patients and ask what they wanted, rather than telling them. She has since retired from the practice atmosphere and has started teaching practices how to grew to $2M a year, working 10-12 day months and with 4 team members. She integrates a bonus system for the practice, equally sharing a calculated monthly amount to reflect their production and collection averages. Sherran explains "It's my time to give back." so she's just released a book titled Successful Conversations, Successful Practices, available here: https://www.tatepublishing.com/bookstore/book.php?w=978-1-63449-881-4 "We are not destined to take our gifts to the ground with us when we die. We should leave the seeds here for the future and include directions concerning the planting and harvest." Sherran Strong Bard WWW.DentalPracticebyDesign.com [email protected] 979-255-2566 Personal cell

Dino Napoletano, DMD talks about his sloppy college beginnings, why dentistry captivates him, and how he learned to do the impossible. Son of Italian immigrants, born 1960 in Middletown, NY; BA Biology/Zoology with minor in Psychology Saint Leo University, St, Leo, FL (1983); DMD Boston University (1987); GPR UAB Veterans Hospital, Birmingham, AL (1988); Solo Practice (Donato Dental, PLLC) since 1988; Affiliate Medical Staff Member Orange Regional Medial Center, Middletown, NY since 1989; Integrated 3 wavelengths of lasers, Cerec, Lanap, and microscopes in 18 months (2004-2005). President & CEO A&D Management Inc, a commercial real estate development and management company since 1991 with majority of tenants being dentists; Dental Technology Integration Consultant, Donato Dental Systems, LLC since 2008; President & CEO of D&R Management, LLC, a commercial & residential property management company, Belleair Beach, FL since 2010; Authored numerous articles on dental technology integration. www.donatodental.com ; www.donatodentalsystems.com ; email: [email protected] ; office: 845-342-6444

Ivoclar Vivadent AG CEO Robert Ganley explains this one rule of introducing people--not to your products--but to who you are as a company. Mr. Robert A. Ganley has been Chief Executive Officer at Ivoclar Vivadent AG and served as its Chairman of the Corporate Management since 2003. Mr. Ganley served as an Executive Vice President - Operations of Ivoclar Vivadent Inc. from 1987 to 1990 and President from 1990 to 2003. He served as Vice President of Finance - Administration of Williams Gold Refining Inc. from 1980 to 1986. www.ivoclarvivadent.us

When "something is out of whack", as Dr. Comisi says it, "we need to look a little further than just telling them to brush and floss more!" Dr. Comisi has been in private practice in Ithaca, NY since 1983, and is President and CEO of Dental Care with a Difference®, PC, where “Knowledge Brings Health”®, and is Chief Dental Officer for Vigilant Biosciences, Inc. He is a graduate of Northwestern University Dental School and received his Bachelor of Science in Biology at Fordham University. He is a respected Key Opinion Leader, who lectures nationally and internationally and contributes regularly to the dental literature. thepracticaldentist.com

Successful dental lab technician, and Dental Technicians Guild member Arian Deutsch has been involved with the industry his whole life. Listen as he discusses the changes and the constants. Arian B. Deutsch, CDT, DTG Arian is a certified dental technician who has studied at the University level in the United States and Canada. From 1993 to 2007 he served as general manager for his father’s small, boutique laboratory, Eurotek Dental Concepts in Fairfield county Connecticut, where he specialized in Swissedent technique as taught by Dr. John P. Frush, DDS. In tandem: Studied from 2004-2006 at George Brown City College, Toronto, ON IDEC program. In 2007 he moved to the Phoenix, AZ area and opened his laboratory, Deutsch Dental Arts, where he specializes in ‘life like rehabilitations’ through a variety of traditional and unique implant solutions such as Telescopic implant Bridges and the Marius Bridge. In 2009 he received specialized training from Daniel LeClerc, T.D. and Dr. Yvan Fortin, DMD in Quebec City, QC and subsequently became the first accredited provider of the Marius Bridge in the southwest United States. In 2012 he trained with Frank Poerschke, MDT in Lutjenburg, Germany and became a certified Merz TiF (Total Prosthetics in Function) trainer. In February of 2012 he was awarded 1st place in Candulor’s KunstZahnWerk (Art of Dental Prosthetics) North American Competition. His articles regarding advanced clinical techniques, and the current shortage of skilled dental technicians have appeared in such journals as Inscriptions (the official journal of the Arizona Dental Association), Spectrum Dialogue, Dental Laboratory Products, Laboratory Management Today, Dental Compare, Inside Dental Technology, and Labline (Hungary). He has lectured nationally on a variety of topics ranging from Obstructive Sleep Apnea to Advanced Clinical and Laboratory Techniques which aid in the creation of predictable, life like dental prosthetics. He also serves as adjunct faculty at ASDOH Arizona School of Dentistry & Oral Health. He regularly participates in the AzDA’s (Arizona Dental Association) Donated Dental Services program. www.deutschlab.com [email protected] 623-236-5249eutsch Dental Arts

Nancy Duque, DDS talks networking, mentoring, and what it's like being a successful woman dentist. Nancy Duque, DDS has been a general dentist for over 30 years . During her career she has practiced in 4 states, owned practices in 3 of them, associated in many types of offices from private group practice to corporate and has treated patients from FFS to Medicaid, PPO and managed care, worked in a community clinic, been a clinical instructor at 2 dental schools, and currently owns a solo private practice in San Antonio, Texas. www.tuscanydentalcare.com 210-494-3589 office 210-616-1996 Mobile [email protected]

Listen to Tarun Agarwal, DDS explain why you need to accept insurance, why you need to answer the phones on the weekends, how to be a more patient-centric praactice, and other things you need to do today to help your practice succeed. Dr. Tarun Agarwal represents the next generation of leadership for the dental profession. As a respected speaker, author, and opinion leader, he is changing the way general dentists practice. His common sense approach to business, dedication to clinical excellence, integration of technology, and down to earth demeanor has made him a recognized educator. www.3d-dentists.com [email protected]

Howard and Sheldon talk about the problems surrounding implantology today, and why Blue Sky Bio might be your new best friend. Currently Chief Technology Officer and co - founder of Blue Sky Bio implants Previously in private practice from 1982-2010. Practice limited to periodontics and implants. Practiced implant placement exclusively from 1996-2010. www.BlueSkyBio.com 516-669-0489 516-238-3472 [email protected]

Listen to Howard and Rick talk about how Six Months Braces work, why patients prefer it, and how you can implement it into your practice. Dr. Richard J DePaul, Jr. is the developer of Powerprox Six Month Braces® and a practitioner with over 20 years of orthodontic experience & over a decade of experience teaching doctors orthodontics. Dr DePaul is a recognized pioneer in the field and the most renowned cosmetic orthodontic educator training doctors today. His profound international success is rooted in his ability to de-mystify orthodontic treatment, making it easy to learn and implement. A 1994 graduate of Case Western Reserve University, he has authored several books, articles, and DVDs on the topic and lectures extensively to sold-out audiences all over the world. 440-646-1000 SixMonthBraces.com [email protected]

Dr. Stanley explains why he started a makeover TV show, and how his experience has prepared him for what's ahead. Dr. Stanley studied to become a DDS in Lisbon and has several post graduate degrees in the field of cosmetic dentistry and implant surgery. He has built one of Portugal’s leading practices and is one of the most reputed dentists in the country. He lectures regularly all over the world on his work, having spoken in over 27 countries. In order to help pay for his degree, he was a model with Elite. His first TV commercial was at the age of 15 and he went on to do over 60 TV commercials. This close understanding of the TV industry helped him create over 6 TV shows as the creator, executive producer and host, all in the area of medical makeovers. Recently he starred in his own prime time TV show “Dr. White”, a Portuguese adaptation of "The Doctors" and regularly appears as a guest on CBS's hit show “The Doctors”. He has also had a few cameo roles in feature films. He is a published author with his book "Health on the Road to Happiness" - "Saúde no Caminho para a Felicidade". www.white.pt Tel: 21 396 2727

You'll hear why Dr. Volker joined Dentaltown, how to get into cosmetic dentistry, and why to continue your education. Dr. Volker graduated from the Columbia University School of Dental and Oral Surgery. He is the Chairman of the New Dentist Committee and a member of the Continuing Education Committee for the New York State Academy of General Dentistry. Dr. Volker is a Diplomate of the World Congress of Minimally Invasive Dentistry, and is a Fellow of the Academy of General Dentistry and the American College of Dentists. He is a clinical attending at the Coler-Goldwater Specialty Hospital and Nursing Facility on Roosevelt Island, and is in private practice in New York, with an emphasis on cosmetic and minimally invasive dentistry. Dr. Volker has published articles and lectures on such topics as cosmetic dentistry, minimally invasive dentistry, dental materials and dental implants DentCare Dental 4701 Queens Blvd Suite 407 Sunnyside, NY 11104 (718) 937-6750

Why recent grads have no implant training, what they can do about it, and how VIZSTARA fits into that equation. Dr. Elian is a former assistant professor and head of the Division of Implant Dentistry at New York University College of Dentistry (NYUCD) Department of Periodontology and Implant Dentistry. Renowned for his expertise in the evaluation and retreatment of implants, Dr. Elian completed his DDS degree and postgraduate studies in prosthodontics and implant dentistry at NYUCD. Dr. Elian was director of the Fellowship Program in Implant Dentistry and the director of Experimental Research at NYUCD. He consults on product development for industry manufacturers and is an inventor and expert in both cell culture and tissue engineering. An international instructor, Dr. Elian is a visiting professor at the University of Chietti, Italy, and Tong Ji University, China, as well as Honorary Professor at El Instituto de Investigaciones Craneo Dento Maxilo Facial de la Facultad de Ciencias de la Salud in Argentina. He was also an adjunct assistant professor in the Department of Periodontics at the University of Pennsylvania School of Dental Medicine. Dr. Elian serves on the editorial boards of many peer-reviewed journals and has trained an extraordinary number of specialists and general dentists in the science and surgery of implants. VIZSTARA 300 Sylvan Ave. Englewood Cliffs, NJ 07632 TEL. 201-816-4000 FAX. 201-816-1114, [email protected]

Dr. Park talks about the origins of MegaGen, the first revolution of implantology, and why a second one has already happened. Dr. Kwang Bum Park graduated Kyung Pook National University, School of Dentistry of Korea in 1985. He finished his residency in periodontics in 1988. After three years of academic teaching and research at Kyung Pook National University, he has been practicing periodontic and implant surgery since 1993. He founded a private dental institute ‘Perio-Line,’ and trained hundreds private practitioners on the topic of clinical perodontics and implant dentistry. He was a visiting scholar at the UCLA School of Dentistry, Department of Periodontics in 2000. In 2001, as a founding member, he started a dental hospital network called ‘MIR Dental Network’ which now compises of 21 large multidisciplinary dental hospitals throughout the Korea. He is presently CEO and Chairman of an implant manufacturing company ‘MegaGen’ which he started in 2002. He is the director of MINEC Dental Education Center which provides continuing education to practicing clinicians on the topics of implant dentistry. He is an international member of AAP, an active member of AO and an honorary member of Japanese Society of Gnathology and Occlusion. T. 82-53-857-5770 F. 82-53-857-5432 472, Hanjanggun-ro, Jain-myeon, Gyeongsan-si Gyeongbuk, Korea [email protected] http://www.imegagen.com

Dr. John C. Kois DMD MSD, director of the Kois Center in Seattle, WA, explains that just because you have a new toy doesn't mean you're good at using it. He also addresses his 'hitman' mentality of the past and his joyous 'healer' attitude today. Dr. Kois received his D.M.D. from the University of Pennsylvania, School of Dental Medicine and Certificate in Periodontal Prosthodontics with a M.S.D. degree from the University of Washington, School of Dentistry. He maintains a private practice limited to Prosthodontics in Tacoma and Seattle and is an Affiliate Professor in the Graduate Restorative Program at the University of Washington. Dr. Kois continues to lecture nationally and internationally, is a reviewer for many journals and is the co-Editor in Chief for The Compendium of Continuing Education in Dentistry. Dr. Kois is the recipient of the 2002 Saul Schluger Memorial Award for Clinical Excellence in Diagnosis and Treatment Planning, and received a Lifetime Achievement Award from both the World Congress of Minimally Invasive Dentistry and the American Academy of Cosmetic Dentistry. Additionally, he is the recipient of the 2014 Dr. Thaddeus V. Weclew Award, which is presented annually to a dedicated educator who embodies the spirit of comprehensive dental care. He is the past President of both the American Academy of Restorative Dentistry and American Academy of Esthetic Dentistry, and a member of numerous other professional organizations. In addition, he continues to work with restorative dentists at the Kois Center, a didactic and clinical teaching program. (206) 621-5310 / [email protected]

Patients trust you do take care of their whole mouth. You shouldn't think of yourself as just a general dentist; you are an oral physician! Dr. Isaac Tawil shares the inspiring words that remind him to always do great work. 345 Kings Highway, Brooklyn, NY 11204 (718) 236-1234 Dr. Tawil received his Doctor of Dental Surgery Degree from New York University College of Dental Surgery and has a Masters degree in Biology. He also has a Bachelor's degree in Psychology. Dr. Tawil has received his fellowship with the International Congress of Oral Implantology, and the Advanced Dental Implant Academy and recognition for Outstanding Achievement in dental implants from the Advanced Dental Implant Academy. He has also received an advanced periodontal training certificate from Harvard school of Dental Medicine, as well as, the President's Service Award for his volunteer work in places like Honduras, Tijuana, and Lima Peru. He volunteered his time along with several other dentists to provide dental care and implants to underprivileged recipients. Dr. Tawil is a member of the American Academy of Implant Dentistry, Academy of Osseointegration, American Dental Association and the New York State Dental Association. During his free time Dr. Tawil enjoys hobbies such as skiing, mountain climbing and biking.

Would you treat someone for chlamydia over and over again without checking their partner? Maybe you shouldn't treat for perio disease without checking their partner either! Dr. Burton Langer earned his dental degree from Tufts School of Dental Medicine. He received his Certificate in Periodontics and Masters Degree in Science from Boston University School of Graduate Dentistry in 1966. He was a former Associate Clinical Professor of Periodontics and the Director of Post Graduate Clinical Periodontics at Columbia University School of Dental and Oral Surgery. He is a Diplomate of the American Board of Periodontology. Dr. Langer was one of the first periodontists trained in osseointegration by Professor Per-Ingvar Branemark in 1983. His development of new modalities of therapy, such as the early re-entry procedure for bone grafts, the ridge augmentation procedure, the subepithelial connective tissue graft and various flap procedures for implants, have become standard methods of treatment. Dr. Langer has lectured extensively throughout the world, has written over 40 articles, and chapters in 6 textbooks, many of which have original concepts that have enhanced the clinical practice of periodontics and implant dentistry. He is the 1992 recipient of the Hirschfeld Award for Clinical Excellence and the 1997 recipient of the American Academy of Periodontology Master Clinician Award. www.langerperio.com Burton Langer, DMD 933 Fifth Avenue New York, NY 10021 Phone: (212) 772-6900

"I would like to see every general dentist put an implant in a healthy person with good bone." Listen to Gordon Christensen explain part of his life mission. Gordon J. Christensen is Founder and Director of Practical Clinical Courses (PCC) and Senior Consultant for Clinicians Report (CR) in Utah. PCC is an international continuing education organization that provides courses and videos for all dental professionals. CR offers unbiased research on thousands of dental products. Gordon's degrees include: DDS, University of Southern California; MSD, University of Washington; PhD, University of Denver; an Honorary Doctor of Science from Utah State University, and an honorary Doctor of Dental Education and Research from Utah Valley University. Gordon is a practicing prosthodontist in Provo, Utah. Gordon and Rella's sons are both dentists. William is a prosthodontist, and Michael is a general dentist. Their daughter, Carlene, is a teacher. Gordon J. Christensen - Practical Clinical Courses 3707 North Canyon Road, Suite 3D Provo, UT 84604 Fax: (801) 226-8637 U.S. Toll-free: (800) 223-6569 Phone: (801) 226-6569

Knowing how to perform a certain task really well is not enough to be considered a master. To master anything, learn the theory first and then the practice. Dr. Smiler graduated from the University of Pennsylvania, School of Dentistry in 1964. He attended Boston University, Graduate School of Dentistry, earning a Masters of Science degree in 1968. Following an oral surgery internship and residency at Roosevelt Hospital, New York, he returned to California in 1969, establishing his oral surgery practice. Dr. Smiler has published numerous articles in dental professional literature and contributed to periodicals and text books. He lectures extensively and participates in symposiums both domestically and internationally at universities, academy meetings and implant conferences. He maintains a private practice in Encino, California. www.smiler.net (818) 995-8601

Dr. Pikos shares in depth information about today's techniques, and tells how to learn the 'Why' of education. Dr. Michael A. Pikos - Dr. Pikos is originally from Campbell, Ohio. He attended The Ohio State University where he graduated Summa Cum Laude and Phi Beta Kappa. He also graduated with honors from The Ohio State University College of Dentistry. Dr. Pikos completed an internship at Miami Valley Hospital and residency training in Oral & Maxillofacial Surgery at the University of Pittsburgh, Montefiore Hospital. He is a well published author who has lectured extensively on dental implants in North and South America, Europe, Asia, and the Middle East. He is also the founder and CEO of the Pikos Institute. Since 1990 he has been teaching advanced bone and soft tissue grafting courses with alumni that now number more than 3000 from all 50 states and 32 countries. Dr. Pikos maintains a private practice which is limited exclusively to implant surgery in Palm Harbor, Florida. Dr. Michael Pikos Pikos Institute 2711 Tampa Road Palm Harbor, FL 34684 727.781.0491 Phone 727.785.8477 Fax [email protected]

We hear dentists say "soft skills don't matter" or "If I just do good work, people will come see me". The fact is that if you believe some of the dentistry dogmas, you're hurting your practice! Dr. Goodheart graduated from Fort Hays State University in Hays, KS with a degree in Medical Technology (Clinical Pathology Laboratory Tech). He moved from central Kansas to Kansas City and began working in a large medical reference lab, specifically microbiology and immunology. After five years, he ended up as department clinic supervisor and decided to look into dental school. He graduated from UMKC School of Dentistry and then completed a General Practice Residency at the Kansas City VA Med Center. He then purchased a practice in the Kansas City area and has been solo-practitioner in his office since 1995. He completed his Fellowship in the AGD in 2008 and most recently completed his MBA at Oklahoma State University. 6530 Raytown Road, Raytown, MO 64133 / [email protected]

"Today is going to be my favorite podcast of all time. You were so motivational to me, so inspirational to me!" -Howard What is TRAC Research? Are sugar substitutes good, or bad? Why are dentures coming back? Listen now as Rella Christensen, RDH, PhD covers all these topics and more. In 1960, Dr. Christensen received a Bachelor of Science in Dental Hygiene from the University of Southern California, and practiced dental hygiene for over 25 years. She co-founded Clinical Research Associates (CRA Foundation) in 1976, and for 27 years directed this well-known dental products testing institute. Subsequently she served as Chairman of its Board of Directors. Currently she is the team leader of a non-profit institute dedicated to in-depth and long-term clinical studies of restorative materials, preventive dentistry, and dental caries, known as Technologies in Restoratives And Caries Research (TRAC Research). She has presented over 1040 dental continuing education programs, totaling over 5200 hours, at U.S. and international locations. TRAC Research 3707 N. Canyon Road, Suite 6 Provo, UT 84604 801-655-4243 [email protected]