Better Every Shift

Trisha Wolford got her fire service start with the Anne Arundel County (Maryland) Fire Department, and 13 years later, she returned as its fire chief – a full circle moment that helped shape her perspective on leadership. Wolford details how she worked to build trust among the membership through transparency and making members feel heard. She also shares what it was like to be deemed a “DEI hire” while addressing some of the misconceptions about DEI efforts in the fire service. Plus, we dig into this: The leap from art major to fire chief “Don’t call them” and other tips for recruiting Gen Z Where chiefs get stuck in the “frozen middle” with DEI efforts How a simple policy around nail polish made a big difference The most important decision she makes as a chief This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Email [email protected] to share your feedback!

Zam and Janelle are trading places on this week’s show, with Zam in the hot seat to share some insights from his fire service career, as well as a peek behind the podcast curtain. Plus, we get into all this: Zam’s 30-something fire service origin story 5 lessons for new lieutenants His pre-fire service life involving bartending and cadavers – a bad combination New opportunities via the First Responder Center for Excellence Why everything comes back to the Wisconsin Badgers This episode of the Better Every Shift Podcast is sponsored by MagneGrip. Eliminate diesel exhaust fumes from inside the fire station with a MagneGrip exhaust removal system. Learn more at MagneGrip.com. Have an idea for a show topic or guest? Send an email to [email protected] to share your feedback!

This episode of the Better Every Shift Podcast is sponsored by Verizon Frontline, the advanced network and technology for first responders. To learn more, visit verizon. com/frontline. The 2024 anniversary of 9/11 marks 23 years since the tragic events that forever altered the course of history and the landscape of public safety. As we move further from that fateful day, the significance of remembering and learning from 9/11 grows even more critical. For many, especially younger generations, 9/11 is transitioning from a lived experience to a historical event, making it essential for public safety professionals to ensure that the lessons identified are not only remembered, but actively applied in today's ever-evolving emergency response environment. In this special crossover episode of the Policing Matters, Better Every Shift and Inside EMS podcasts, co-hosts Jim Dudley, Aaron Zamzow and Rob Lawrence highlight the importance of remembering 9/11 not just as a historical event but as a continuing influence on how public safety agencies operate today.

It was “love at first flame” for Chief Clare Frank, who was first formally introduced to the fire service as a teenager, eager to get on the line, and whose passion for the work propelled her forward, as she rose from seasonal firefighter to fire chief at the Milpitas (California) Fire Department and, ultimately, CAL FIRE’s chief of fire protection. Frank’s love of firefighting is palpable throughout her book, “Burnt: A Memoir of Fighting Fire,” a detailed look at her winding path within the fire service, even her time as a lawyer and peace officer. Frank shares some of her funniest, most compelling, even painful stories from her career with the Better Every Shift team. Plus, we dig into this: Her reaction to a captain’s comment, “I’ve never had a girl I haven’t fired.” Her early take on restructuring the California fire service – and hindsight being 20/20 The “primal scream” moment of her career The fire that turned the tables on Frank This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

In 2017, after experiencing headaches, Berkeley (California) Fire Captain Chris van Luen had an MRI that showed a pea-size tumor at the base of his brain. No one told him or put him on a monitoring program. Four years later, knowing his increased exposure to toxins, van Luen got a full-body MRI. As doctors shared the news that the tumor had quadrupled in size, the earlier detection was revealed to a shocked van Luen. While many would have been infuriated about the mistake, van Luen chose to move past that part of the experience quickly to focus on managing the cancer. He now works to educate firefighters about the importance of taking charge of their health through prevention, detection and treatment. van Luen details his mission, plus all this: Explaining to doctors that “being a firefighter IS the risk factor” Tips for better sleep, even on duty His perspective on saunas, cold plunges and new therapies he’s tried The key question doctors don’t ask – but should This episode of the Better Every Shift Podcast is sponsored by MagneGrip. Eliminate diesel exhaust fumes from inside the fire station with a MagneGrip exhaust removal system. Learn more at MagneGrip.com. Email [email protected] to share your feedback.

“One thing I learned this year: Most other entities have to focus on their entity. Everyone has their niche. The IAFC is a federated model. We have to give a damn about everything.” Fire Chief John Butler highlights the unique qualities of the 150-year-old organization and how it reaches so many firefighters. As his presidency concludes this week at Fire-Rescue International, Butler reflects on his accomplishments, lessons learned and impactful moments from his tenure, and offers words of wisdom for the incoming IAFC president, Chief Josh Waldo. Plus, we dig into this: How to have a voice in the fire service The empowerment-discomfort connection How taking an oath solidifies accountability for new firefighters Revisiting the family story that still causes “gnashing of teeth” decades later This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

For three years in a row, poor agency leadership has been flagged among What Firefighters Want survey respondents as one of the top negative impacts on the job, plus a major factor in retention challenges. How did we get here, and more importantly, how do we fix it? Pittsburgh Fire Chief Darryl Jones, who tackled this issue in the newly released What Firefighters Want in 2024 report, argues that while you might not have caused the issue, it’s still up to the current fire service leaders to fix the problem at the root. Jones shares his advice for fostering strong fire department leadership, along with lessons learned from his personal and professional challenges and successes. Plus, we dig into all this: The extra 15 minutes that changed Jones’ professional life How early fatal fires – and PTSD – affected his leadership path His response to being called an “EEOC chief” Two books all fire service leaders should read Download the What Firefighters Want digital edition to read Chief Jones’ guidance for combatting poor fire department leadership, plus insights from Chiefs John Oates, Dena Ali and Reggie Freeman. This episode of the Better Every Shift podcast is sponsored by ImageTrend. Learn how you can finish NFIRS reports before you get back to the station at ImageTrend.com.

You’ve probably heard of “Carpool Karaoke,” but what about Carpool Command? It’s one of many great training ideas shared by Laramie County Fire Authority Fire Chief Jason Caughey. Caughey offers insights on command training and tactics, plus how to create a command culture that’s baked into every part of training, even if you’re just driving around with your chief, singing “Bohemian Rhapsody” to get comfortable on the radio. And don’t miss all this: What it means to be a “bullfighter” chief The critical role of a command aide – a “senior set of eyes” How the echo method works on scene – and in relationships The debate about where to set up command This episode of the Better Every Shift podcast is sponsored by Pulsara. Whether replacing radio reports, alerting specialty teams, or managing mass-casualty incidents, Pulsara simplifies communication. One Tool. Every Day. Regardless of Event. Learn more at Pulsara.com.

Captain Kory Pearn is all about discovery, from reflecting on past health struggles to brainstorming new ways to support the fire service. It was during a challenging time in Pearn’s life where the discovery kicked into high gear, as his concept for a fire service lifestyle publication turned to “something that I just had to get out of me,” he says. The result: CRACKYL Magazine, a quarterly publication for which he now serves as publisher and editor-in-chief, focusing on helping firefighters achieve better balance in their lives. Pearn shares a behind-the-scenes look at the inspiration for the magazine, plus recent cover stories, including the current issue that features fire service editors-in-chief, including our very own Better Every Shift co-host Janelle Foskett. Plus, we dig into this: Pearn’s vegetables/desserts content strategy Why “you can’t fake it” in fire service media His surprise meeting with Michael J. Fox The love of LEGO – and the power of distractions in achieving balance Listen in to hear why Zam calls Captain Kory Pearn one of the most interesting people in the fire service.

“This is arguably the most transformational project that has occurred in fire and emergency response maybe since America Burning was published and the Fire Prevention and Control Act was passed – and I don't think I'm being dramatic. This is big.” Chief Tom Jenkins clearly isn’t shy about the future impact of the National Emergency Response Information System (NERIS), which will ultimately replace the legacy National Fire Incident Reporting System (NFIRS) – a shift that will impact every fire department. Jenkins, who serves as the research program manager with UL’s Fire Safety Research Institute (FSRI), details how NERIS will change the game, making it easier for firefighters to tell a more accurate and fuller story about their calls. Plus, we dig into this: How NERIS can help firefighters be “less allergic” to report-writing The shift from emotional to data-driven budget requests What firefighters can do right now to prepare for the changes ahead Email [email protected] to share your feedback!

Post-9/11, there was an attempt to embed psychologists in firehouses, but that approach didn’t work, as the firefighters just ended up counseling the psychologists: “We realized that the magic was us … we’re the ones that keep each other going,” explains FDNY Captain (ret.) Frank Leto. And so began the expansion of the FDNY Counseling Service Unit for which Leto served for years as deputy director, building peer support teams to help other first responders through a variety of incidents beyond Sept. 11 and industries beyond the fire service. And that mission continues today, as Leto works with several organizations focused on behavioral health and resilience. Plus, we dig into this: The question, “Who has the best therapist?” as a positive cultural shift Why the depression level spikes for firefighter-retirees What we can learn from women about coping skills Workaholism being as unhealthy as other addictions The effort to “bottle the kitchen table” – and become a millionaire in the process This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Email [email protected] to share your feedback.

“It’s kind of surreal,” Joanne Rund says of her retirement from the Baltimore County Fire Department where she has served as chief for the past five years. But Rund isn’t done with her service mission. As she hangs up the helmet in Baltimore, she’s donning a new cap to serve as director of family programs with the National Fallen Firefighters Foundation. At this milestone moment, Rund reflects on everything from her early introduction to the fire service to that last major call – the Francis Scott Key Bridge collapse. Plus, we dig into all this: Rund’s transition from hair stylist to firefighter Rebuilding trust at the command staff level Her proudest moment from her tenure at Baltimore County Fire Advice for her successor This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

There has been considerable discussion about the pending consolidation of four PPE standards on clothing, work uniforms, SCBA and PASS devices into one PPE mega-standard: NFPA 1970. PPE expert Jeff Stull, president of International Personnel Protection Inc., shares the inside scoop on the likely changes to come based on a recent technical committee meeting. He also provides guidance on the unique standards update process and how the NFPA works to strike a balance between what’s best for the safety of firefighters without causing undue stress for fire departments. Additional resources: The NFPA Standards Series On-demand webinar: How changes in new NFPA standards for turnout gear and SCBA will affect the fire service Stull’s FireRescue1 PPE column This episode of the Better Every Shift Podcast is sponsored by MSA, the world’s leading manufacturer of high-quality, fire-rescue and safety solutions, protecting first responders around the word since 1914. For more information, visit MSAfire.com. Email [email protected] to share your feedback!

Firefighter Philip Clark has been through some significant changes. At 38, he became a rookie for the second time in his life, despite having 20 years on the job. He went back to school to attain not one but two associate degrees. But most importantly, Clark took action to improve his health and lost nearly 100 pounds in the process. But making big changes doesn’t happen in a vacuum. Clark tapped into his support system and took a hard look in the mirror to identify his root issues. He shares some key guidance for taking similar action – plus, we dig into all this: The Pandora’s box problem affecting so many first responders The vicious cycle of health challenges – and his top recommendation for change The lessons learned from being the “old guy in the academy” The importance of moving in the right direction, even if slow-going Read more from Clark: The (nearly) 40-year-old rookie: A different experience the second time around A weight off my shoulders … and the rest of me This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

As we approach the anniversary of the Sofa Super Store fire, we’re revisiting our conversation with Dr. David Griffin, assistant chief of administration in Charleston, S.C., who shared powerful lessons learned from the tragic fire in which nine of his fellow firefighters died. Griffin explains his initial resistance to change following the fire; discusses why so many members retired after the incident; opens up about the various coping mechanisms he tried following the deadly incident, including MMA; and shares his subsequent realization about not knowing what he didn’t know – and diving head-first into absorbing training and operations resources. Resources we mentioned on the show "15 years later: ‘We are home-growing our leaders’ in Charleston” "In Honor of The Charleston 9: A Study of Change Following Tragedy" “The 5 Dysfunctions of a Team”

The best words San Francisco Assistant Chief Nicol Juratovac heard when she got on the job 27 years ago were “interior offensive aggressive attack” – and she’s still advancing that mindset to her crews and students today. As she explains on this week’s podcast, when it comes to fireground tactics, Juratovac wants to dominate and smash the enemy (aka fire) with so much force that it has no chance of victory – and she does that by being a student of the game day in and day out, honing her skills on everything from incident command and apparatus positioning to forcible entry and roof operations. Juratovac shares tactical tips on all of the above, plus we dig into all this: Three fires that produced important lessons learned How she’s become the “master of her own destiny” at scenes Generational differences in learning the craft Why she advises firefighters and officers to not get “too cute” on the fireground This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Email [email protected] to share your feedback!

“Does the job serve you, or do you serve the work?” Meridian (Idaho) Fire Chief Kris Blume wants us to consider our opportunity to serve the work every day, doing the things that don’t always get noticed because it’s the right thing to do in order to be excellent at the craft. But how do you engrain this mindset in the membership? It all comes back to culture. Blume talks all things culture change: the fire department culture diagnostic, the speed of change (from turning around a battleship to maneuvering a speedboat), and the role of mission-driven culture in empowering members to make smart decisions rooted in reason, not fear of reprimand. Plus, we dig into all this: The book Blume deems the most important for the fire service; 3 ways to embrace an “upstream mindset”; Blume’s passion for strategic, integrated CRR; and The journey from “burnout medic” to passionate fire chief – and how he’s paying it forward now. Read more from Chief Blume about adaptive leadership, psychological safety, mentorship, eliminating silos, culture change and much more. This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

“It all happened really, really fast,” recalls Eric Linnenburger, who learned while working a 48-hour shift on a Friday that he had been chosen as interim deputy chief of operations, starting Monday. Linnenburger, who had been a battalion chief in Westminster, Colorado, for several years, now finds himself making perhaps the most jarring transition in the fire service – from line to admin. Fortunately, Linnenburger has long focused on career development, helping company and chief officers hone the skills for their current positions with an eye toward the future. We dig into all this, plus: Learning to “control the controllable” How to batch learning and exercise An incident play-by-play with a “don’t throw the baby” moment How a fire department physical may have saved his life The “shock and awe” of his new mustache Check out these articles we discuss on the show: Leadership isn’t easy, but stop making it so complicated The ‘messy middle’: Finding your footing in the battalion chief position Successful leaders must be comfortable operating in the gray This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

“This is one week we’re giving ourselves,” Captain Jim Barnhart of the FDSOA underscores about participating in the Firefighter Safety Stand Down – a unique opportunity for fire and EMS departments to collectively suspend non-emergency activity to focus on this year’s theme, Fire Training: Back to Basics. Joining Barnhart to dig into all the training resources are Deputy Chief Darin Wallentine from the IAFC’s Safety, Health and Survival section and Battalion Chief Grady Valencis from the IAFF, detailing the five daily focus areas for this year’s event and the 12 foundations of fire department training. Plus, we get into all this: The reasoning behind this year’s theme The crew’s favorite drills How Zam plans to engage his crew This year’s Stand Down takes place June 16-22, meaning you have one month to prepare your training activities. Find resources: Firefighter Safety Stand Down + FireRescue1 SSD resource center. The Stand Down is a joint initiative supported by the aforementioned organizations as well as the NFPA and NVFC. Email [email protected] to share your feedback!

It was a “constant state of readiness” that contributed to the successful rescue of an unconscious victim from a structure fire – an incident that ultimately earned Hilton Head Island (S.C.) Fire Rescue FAO Brendan Horlbeck, Lt. Sean Kavlick and Battalion Chief David Bell the 2023 IAFC Ben Franklin Award of Valor. Bell, Kavlick and Horlbeck detail the incident response, plus get into all this: How a unique dispatch note was the difference between life and death The generational impact of a single rescue The urgent reminder that this type of fire could happen to any crew at any time Enjoying the show? Send an email [email protected] to share your feedback!

“It’s about bells and whistles, but it’s also about smiles and connecting.” Another FDIC has come and gone, but our cohosts are joined by The Fire Store’s Amanda Keesey to talk conference highlights and which industry innovations garnered the most attention on the exhibit floor. Plus, we dig into all this: Emerging solutions for electric vehicle fires How the industry is leaning into health and wellness The demand for flashlights Additional resources: National Firefighter Registry (NFR) for Cancer FireRescue1's FDIC coverage This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

The Better Every Shift team is at FDIC this week, so we’re reaching into the vault to re-release one of our favorite episodes. Battalion Chief Corley Moore talks all things fire service culture, toxic leadership and how to fight your way back from complacency. Chief Moore – founder of Firehouse Vigilance and host of the Weekly Scrap podcast – details his own evolution from struggling with complacency to now serving as a motivational speaker and instructor. Plus, we dig into all of this: Moore’s empathy for burned out, complacent members The origins of the “The 9L’s: Keys to High Performance Culture,” plus Moore’s favorite “L” The scene in the movie “The Break-Up” that exemplifies intrinsic motivation Finding balance between being right and being effective The power of having a plan because “luck and hope are not strategies” Email [email protected] to share your feedback!

“Our mission is to support you in your mission.” Eriks Gabliks, superintendent of the National Fire Academy, joins the show to talk all things NFA programs and goals, and to hear about Zam’s first time visiting the campus and experiencing NFA life. Gabliks knocks down the top excuses firefighters give for why they can’t attend the academy and details how the program is continually evolving in sync with fire service culture. Plus, we dig into all this: How the campus experience rejuvenates passion for the fire service The American history embedded in the NFA campus Why one of the top NFA-attendee complaints features ice cream sprinkles Enjoying the show? Email [email protected] to share feedback and offer guest suggestions!

“It’s about crew bonding and laughter in my firehouse – and apparently me being the butt of every joke.” Fairfax Firefighter-Paramedic Stephanie White details how she nurtures her relationship with her crew every shift, not just with laughter, but also by being vulnerable enough to have difficult conversations when needed. Plus, we dig into all this: How crews can best support a pregnant firefighter on the job Why the color of White’s hair can determine the potential for shift chaos How to create a space for vulnerable conversations and real talk This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

Captain Andy Glaze is on a four-year streak of running 100+ miles per week, and while he’s not suggesting that all firefighters attempt the same feat, he does urge movement: “Movement is medicine.” Glaze shares his journey from drinking and smoking to becoming an ultra-marathon runner, and how physical fitness helped him manage his mental health. From ultra anxiety to ultra resilience, Glaze describes the power of setting goals, finding motivation in embracing challenges, and the importance of community. Plus, we dig into all this: The power of ice baths – misery during and elation after Running laps around the station with radio in hand Glaze’s running-related challenge to firefighters Pushing through the “pain cave” to find gratitude This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Email [email protected] to share your feedback!

“I saved George Strait’s life, and he doesn’t even know.” Country star Frank Ray shares that story and many more as he details his unique journey from law enforcement to the music scene. Ray recently visited more than 50 fire and police departments across the U.S. and Canada to spotlight first responder mental health, addressing the power of forming a support system and speaking up about personal struggles. Plus, we did into all of this: Ray’s mental health initiative, FRAY How music impacted his first responder career Why having a hobby outside of work is critical The musicians who have inspired Ray throughout his career Email [email protected] to share your feedback!

“Every second mattered.” When actor Jeremy Renner was severely injured in a snowcat accident last year, Truckee Meadows Fire Rescue crews’ swift action and medical intervention played a crucial role in saving Renner's life. TMFR Firefighter-Paramedic Alex Hughes and Captain Greg Lompa join the show to share operational details from the call, plus we dig into all this: The critical role of teamwork amid equipment failures Why backup plans are a key part of public safety planning Preparing for weather-related obstacles at challenging scenes “It's not about the limelight; it's about being able to perform when you need to.” This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Email [email protected] to share your feedback!

“Do your folks come to work expecting to learn something new? Or is it a surprise when they are asked to go to a class or a drill? That’s culture.” Battalion Chief Chris Paskett wants to create a culture of learning in the fire service, where organizational education is baked into the daily routine. He offers four (of 20!) areas where departments can seek to encourage a top-down focus on continuing education and ways to evolve the culture to support that goal. Plus, we did into all of this: How to create bite-sized daily trainings that move the needle The impact of learning styles and why they matter Looking for small wins with learning This episode of the Better Every Shift Podcast is sponsored by Columbia Southern University. Learn more about how you can earn an affordable, accredited quality degree 100% online at ColumbiaSouthern.edu/Fire. Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. You can also follow the show on Apple Podcasts, Spotify, Google Podcasts or wherever you listen to your podcasts. And email [email protected] to share your feedback!

Joe De Sena – the founder and CEO of the Spartan endurance sports brand – has long said his vision is “to get 100 million people healthy and off the couch,” and now he’s adding a million to that goal with his pledge of a free Spartan race to all firefighters. That’s right, De Sena made the big announcement during this week's show. De Sena’s a realist, though. He knows not everyone is ready for the world of endurance sports, so he shares some words of wisdom to meet firefighters where they’re at, namely, “It doesn’t have to be everything, but it has to be something; do something every single day.” Plus, we dig into all this: Three things he learned in his youth from a local organized crime family The motivational power of a calendar His philosophy on working out the stress Why we need to gamify our health Register for a free Spartan race here – and let Zam know if you want a race partner. This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

Chief Bryan Frieders is fired up about preventing occupational cancer – fired up to the point where he’s putting firefighters of all ranks on blast for not doing everything possible to prevent an often-preventable disease. He calls out firefighters for not wearing their SCBA, cleaning their gear and taking care of their health (“Why are we risking our lives? Stupidity.”), as well as leaders who don’t prioritize member health and safety (“If you’re old school, then you’re lost”). And having just worked the Super Bowl, among many other large-scale events, Frieders considers the connections between preparing for big events and preventing the Big C – and even shares what Bono had to say to him before a recent performance. Plus, we dig into all this: Questioning our tactics related to car fires and ventilation The unfortunate connection between bugles and plungers The firefighters who might want to apply for work at Wendy’s The push to put the FCSN out of business – for the best possible reason This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Email [email protected] to share your feedback!

Fairfax County (Virginia) Battalion Chief Rocco Alvaro is passionate about professional development, but he wasn’t always on a clear path himself. In fact, it took a metaphorical “punch in the face” from a mentor for him to go back to school and walk the professional development walk – and he’s incredibly grateful for the punch. Alvaro joins Better Every Shift this week to talk all things professional development, including where departments can begin with standing up their own programs. Plus we get into all this: How fire departments can follow a “farm team” model; The three foundational elements we all need in our training; The lack of vision permeating the fire service today; and How higher education is the best way to answer the vital question, “What’s over the horizon?” This episode of the Better Every Shift Podcast is sponsored by Columbia Southern University. Learn more about how you can earn an affordable, accredited quality degree 100% online at ColumbiaSouthern.edu/Fire. Email [email protected] to share your feedback!

“You’ll use it more than you’ll ever know,” Zam says about going back to school – and he would know, having recently started his own higher education journey. So this week, the Better Every Shift crew welcomes Chief Keith Padgett, the Fire and EMS Academic Program Director with Columbia Southern University, where Zam is currently taking classes, to talk all things advanced degrees, higher education and fire service training. Don’t miss all this: Padgett’s advice for firefighters who are new to higher education The #1 program in which firefighters are enrolling Padgett’s early struggles with school and his “look at me now” moment The degrees for “going beyond” chief-level education Padgett’s advice for firefighters who feel stagnant in their career This episode of the Better Every Shift Podcast is sponsored by Columbia Southern University. Learn more about how you can earn an affordable, accredited quality degree 100% online at ColumbiaSouthern.edu/Fire.

Jason Patton loves talking to people, even if it wasn’t always easy for him. The first firefighter-influencer of the YouTube viral video era explains his initial struggles with public speaking – the ultimate example of getting out of your comfort zone to make great things happen (think Fire Department Chronicles, among many other great ventures). That’s why we’re returning to Patton’s show this week, not only because it’s one of our most popular episodes of all time, but because the messages are vital for new and long-time listeners alike. Plus, we get into all this: His best advice for firefighters getting into the social media space How he chooses his passion projects “Micro-dosing happiness” and his go-to stress reliever Don’t miss: The story of his first attempt to teach a CPR class Episode power quote: “I love naps, bro.” Resources we mentioned on the show Fire Department Chronicles Fire Department Coffee DetecTogether Banyan Treatment Centers The Leary Firefighters Foundation Email [email protected] to share your feedback!

¿Hablas español? If not, you’re going to want to tune in to this week’s show to learn some phrases that could come in handy on the incident scene. The impetus for this show: Zam was on a call where he found himself struggling to communicate with a patient who spoke Spanish. Always driven to improve, Zam sought out The Language Tutor for some help with Spanish for first responders, and now the tutor himself, Dr. Danny Evans, joins Better Every Shift to share some general phrases (“I am here to help”), keywords (“pain,” “medications”), directives (“breathe slowly”) and questions (“Where does it hurt?”) that can help any first responder looking to level up their communication skills. This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

Who doesn’t love a little healthy competition – the keyword there being healthy. Zam has created the Resilient 50 Challenge to help firefighters get real about getting healthy in the new year. It’s a back-to-basics approach that spans a spectrum of lifestyle habits, all designed to make you a more resilient firefighter. After all, health isn’t solely about losing weight or getting in shape; it’s about staying hydrated, sleeping better, feeding your brain and, really, any goals you set to help you be better every shift. Here’s how it works: Zam has identified 10 key habits for improved health. You pick 7 and do them every day for 50 days. And yes, there is a reward at the end, that is, in addition to the greatest reward of all – improved health! Tune in to hear Zam and Janelle share the 7 habits they selected for themselves. Sign up for the Resilient 50 Challenge today! It’s FREE and can only help you feel better! And remember, you don’t have to sign up for the challenge to start implementing the 10 habits in your life – but the system will add that level of structure and accountability that we all need. (Note: It's important to consult your doctor before starting any exercise or nutrition program.) Email [email protected] to share your questions and feedback!

If we do our jobs today, we’re going to help you get some much-needed sleep – hopefully after the show. Joining Better Every Shift this week is Dr. Glenn Landry, a sleep expert who specializes in shift work, detailing how firefighters can work at night without shifting circadian rhythms and disrupting critical sleep functions. We dig into all this: Tips for preparing the body for sleep How sleep “washes the brain” Misconceptions related to the body’s ability to adapt to less sleep Why we aren’t who we think we are when we’re sleep-deprived The impact of sleep deprivation on fireground decision-making Landry’s “Surviving Shift Work” curriculum – “Netflix for sleep health” Landry explains that sleep deprivation, at its core, is accelerating the aging process and borrowing from the health of your retirement years, which is why we must prioritize sleep as the foundation of health and wellness, now. This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

“We’re a bunch of misfits, and we’re not alone,” Zam says of the dedicated listeners who are committed to making themselves better every shift, every year. Closing out 2023, the crew reflects on the top episodes of the year and what made them so memorable, plus the most popular content on FireRescue1. And don’t miss Zam and Janelle's “words for 2024.” This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. You can also follow the show on Apple Podcasts, Spotify, Google Podcasts or wherever you listen to your podcasts. And email [email protected] to share your feedback!

"The lawsuit is coming from inside the firehouse.” Much like a horror film twist where the protagonist realizes the killer is already inside the house, far too many firefighters don’t realize that our biggest liabilities are sitting with us in the firehouse. Most fire service lawsuits involve a firefighter suing the fire department or another firefighter. These are the issues we must address, as fire service attorney Curt Varone urges – everything from HR issues like discipline to operational issues related to policies and training. We also dig into the need to educate fire service leaders about how to identify those conflict-seeking members who often become frequent litigators. This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

“Just when I think I’m ready to handle any fire you throw my way, now this comes along.” Deputy Chief Billy Goldfeder channels Al Pacino in “The Godfather” when discussing the complexities of lithium-ion battery fires with Adam Barowy, lead research engineer with UL’s Fire Safety Research Institute. Barowy and Goldfeder break down the science behind Li-ion batteries and what makes operational options so challenging to navigate. The team digs into all these factors dominating ‘The Lithium-ion Years’: The impact of various products on containing these fires; The logistics of relocating the burning battery; The questions we simply can’t answer yet – but that the FSRI team is actively studying; and How secondary responders could be part of the solution. Listen in for these moments: “This fire does not require oxygen … you cannot get the cooling water where it needs to go – that’s the number one problem.” — Barowy “The fire report reads, ‘Fire started Dec. 1; we returned to quarters New Year’s Eve.” — Goldfeder “Start being ready for this even-faster-growing fire.” — Barowy Resources mentioned on the show: FSRI’s Take C.H.A.R.G.E. of Battery Safety campaign FireRescue1’s special coverage series supporting FSRI’s campaign FDNY Fire Tactics and Procedures, Hazardous Materials: Lithium-ion Battery Mobility Device Fires Email [email protected] to share your feedback.

Despite seemingly endless opportunities for connection, many firefighters find themselves more alone than ever, sometimes inadvertently, so we must double-down on our efforts to build connections and avoid silos that create division. Linda Willing – a retired career fire officer who works with departments on issues related to leadership, decision-making and diversity training – offers insights into how build connections among crews, manage problem members, and foster diversity of all types to build stronger teams. Don’t miss: The question Willing asks whenever she discusses a news story about firefighters behaving badly. Power quote: “I don’t know a single fire crew that has somebody that can just be written off. … You go on a call, and any one of those people that’s with you could be the difference between life and death – for you.” This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

To help Better Every Shift mark its milestone 1-year anniversary, our very first guest, FDNY Chief of Safety Frank Leeb, returns to the show to talk all things leadership, safety and training – including the critical mindset that “we owe it to our loved ones to be better every day to make sure that we are making ourselves difficult to injure and impossible to kill.” Plus, we dig into all this: What Leeb believes will keep fire chiefs up at night for the next 20 years Key principles from Leeb’s new book, “Cornerstones of Leadership,” including his favorite chapter Leeb’s advice for giving crews just the right amount of information to get the job done Training lineages and why “we need to have as many children as possible” How to give crews both “tasty and nutritious” training (and why M&Ms should sponsor the show) Leeb’s personal connection to encouraging bystander CPR education Where Leeb sees himself in 1 year A shared love of Tigger, naturally Episode power quote: “I will never retire from the fire service because the one thing I know for sure is that I could live to be 150 years old, and I will never go to enough fires to satisfy my appetite to go to fires.” Email [email protected] to share your feedback!

’Tis the season for gratitude – and gift-giving! And today’s show is all about both. We’re gearing up for the holidays by sharing some great firefighter gift ideas. These products are all available on TheFireStore.com to whom we are exceedingly grateful, as they are a generous sponsor of the podcast. Guiding us through our gift options is Amanda Keesey, a fourth-generation firefighter in Pennsylvania, who also serves as a merchandising manager for Witmer Public Safety Group. (Listen in to get a discount code from TheFireStore!) Don’t miss: The two products Keesey covets from TheFireStore.com Power quote: “Warranty doesn’t cover thermal imagers as wheel chocks” Hot seat sneak peek: Keesey’s all-time favorite gift This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Email [email protected] to share your feedback!

Today’s episode digs into a variety of psychological concepts that impact firefighter work and home life, all courtesy of Dr. Derrick Edwards, a nearly 20-year fire service veteran who also serves as a professional counselor and a mental health service provider. Dr. Edwards introduces a lot of new terms and concepts, including anti-fragile, psyche ache, urge-surfing, the end-of-days fallacy, and his favorite, the white bear, all to help us better understand ourselves – our emotions, reactions, stress and coping skills. Edwards – aka “Father ’Stache” – also shares how he became a fire service chaplain and why chaplaincy is so similar to counseling. Don’t miss: The two root causes of anger Episode power quote: “There’s more than one way to help someone, and no one way is for everyone.” Hot seat sneak peek: Edwards’ favorite karaoke song Email [email protected] to share your feedback!

FDNY Lt. (ret.) Joe Minogue – “my guy Joe!” as Zam likes to say – joins Better Every Shift to offer a window into his innate ability to connect people – firefighters, families, friends, really anyone. If you need a connection, Joe’s your guy, too. Minogue currently serves as the National Fallen Firefighters Foundation liaison to the FDNY and the Phoenix Society of Burn Survivors, but his commitment to service extends to so much more, including his time as an FDNY bugler, his work coordinating 9/11 memorial stair climb events and his philosophy on paying it forward. And don’t miss Minogue’s Hot Seat answers related to his proudest accomplishments, his heroes, even his poetry. This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Email [email protected] to share your feedback!

No one thought she’d stay. Lauran McColloh was a new firefighter, just 18 years old, facing a double-LODD incident – on her very first fire. What’s more: One of the fallen firefighters was her friend Victor Isler. But McColloh didn’t consider quitting; firefighting was her dream. Now a Salisbury FD battalion chief, McCulloh joins Better Every Shift to share how she processed the abnormality of experiencing such trauma so early in her career and, more recently, how she discovered the power of vocalizing her experience – something she hadn’t done for 15 years. We dig into all this: Impact: How the Salisbury Millworks fire drives her decision-making Passion: McColloh’s focus on building relationships Supervision: Tailoring management approaches to individuals’ long-term goals Episode power quote: “Why are they sharing my story? I should be sharing my story.” Hot seat sneak peek: How “wind therapy” helps her blow off steam. Email [email protected] to share your feedback!

Self-described “pracademic” Dr. Randall Hanifen knows two languages – academic speak and boots-on-the-ground speak – a skill he uses to bridge the gap between the more theoretical university world and our practical fireground experiences. This is one of the many talents he’s honed during his work with the Institution of Fire Engineers-USA Branch for which he now serves as president, in addition to serving as assistant chief of operations for the West Chester (Ohio) Fire Department. On this week’s show, Chief Hanifen and the team dig into all this: What it really means to be an “engineer” in the eyes of the IFE-USA – and how to get involved in the bigger-picture processes around us; Why he views the U.S. fire service as siloed; How we can learn from international fire departments; and Favorite station drills. This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Email [email protected] to share your feedback!

Part 2 of our interview with Ben Vernon includes descriptions of violence and suicidal ideation that may be triggering for some, as well as explicit language. Please listen with caution. For months after being stabbed on the job – a “routine” medical call gone wrong – Ben Vernon was in a world of hurt, unable to sleep due to constant nightmares, barred from talking to his crew about the incident due to the impending criminal trial, and even experiencing suicidal ideation. Vernon shares the triggers that rocked him as well as the moment he knew he needed to seek help. He explains how he found a therapist who understood what he was going through and ultimately used eye movement desensitization and reprocessing (EMDR) to realign his logic and emotions. Today, Vernon feels “lighter, better” and travels the country speaking out his experience and advocating for mental health awareness, resources and treatment. (ICYMI, in Part 1, Vernon offers a detailed play by play of the incident, from his initial complacency and the rapid escalation of the call to his emotional recollection of seeing his wounded partner and being rushed to a local hospital.) Email [email protected] to share your feedback.

Please note, this episode includes descriptions of violence that may be triggering for some, as well as explicit language. “To witness in real time an attempted murder is pretty intense,” says San Diego Fire-Rescue Captain Ben Vernon recalling the first time he saw slow-motion body camera footage of his own stabbing during a seemingly “routine” medical call. No one expected that a bystander would turn violent, leaving Vernon and his partner with serious injuries. Vernon offers a detailed play-by-play of the incident, from his initial complacency about the call through its quick escalation and ultimately to his emotional recollection of seeing his wounded partner and being rushed to a local hospital. Vernon also shares the moment during his recovery when he realized he was mentally not OK to return to work. In Part 2, Vernon shares the behavioral health challenges he experienced after the stabbing and how he was able to, over time, not only better manage his post-traumatic stress but also become a champion for first responder PTSD recognition and treatment. Email [email protected] to share your feedback!

IAFC President John Butler – “the chief of chiefs!” – joins Better Every Shift this week, talking all things leadership, including why the adage “It’s lonely at the top” has never applied to him. In addition to his superpower of always seeming calm, cool and collected, the Fairfax County fire chief has a knack for being able to spot talent and knows how to surround himself with passionate people who support the mission and the organization. Plus, we dig into all this: IAFC presidency and priorities – “the clock is ticking” How Butler refuels his energy supply Realizing we don’t have to solve everything today Don’t miss the story of firing his brothers! This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore. Email [email protected] to share your feedback!

Don’t get the wrong idea here. “Rules are important,” says Orange County (California) Fire Authority Chief Brian Fennessy; however, firefighters need to be trusted to make smart decisions when things go awry in the world of chaos around us – and this trust is best achieved through an intent-driven culture where members understand the organizational mission. Plus, we dig into all this: Learn: The OCFA Doctrine shaping the future of the department Action: The power of a station visit, particularly for new members Laugh: Firefighters’ keen abilities to sniff out a fraud High note: IAFC’s Career Fire Chief of the Year Award honor Power quote: “Legacy? I don’t need some stinkin’ legacy.” Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. You can also follow the show on Apple Podcasts, Spotify, Google Podcasts or wherever you listen to your podcasts. And email [email protected] to share your feedback!