What The Hell Just Happened?!

Your team is busy. You’re busy. Everyone’s working hard. So why does it still feel like nothing’s getting done? In this episode of What the Hell Just Happened?, Paul Edwards and CeCe unpack one of the most frustrating realities in growing businesses. The harder everyone works, the more stuck things seem to become. It’s easy to blame burnout. Or staffing. Or motivation. But the real issue is simpler and harder to see. The work is a mess. Not because your team isn’t capable, but because no one has stepped back to actually look at how the work is structured. Who owns what. What’s piling up. What’s getting dropped. And where leaders are quietly becoming the biggest bottleneck in the business. Paul shares the exact moment this clicked for him, standing in front of a wall covered in tasks and realizing two things at once. He was doing too much of the wrong work, and the team had more capacity than anyone thought. From there, the conversation dives into the key shifts that make all the difference: Why your most reliable people are often the most overloaded How being “good at something” can actually hold your business back The hidden cost of jumping between tasks all day And why starting more work is usually the reason nothing gets finished This isn’t about working harder. It’s about finally seeing what’s actually happening inside your business and fixing it. Because once you see it, you can’t unsee it. And that’s when things start to move. Have an HR situation you want Paul to unpack on the show? Record a voice memo and send it to [email protected]. Learn more at WTHJustHappened.com. CEDR HR Solutions is here to help when your HR issues leave you thinking, “What the hell just happened?!” Learn more here: CEDR HR Solutions Or give them a call (866) 414-6056

Most HR problems don’t start with bad intentions — they start with bad advice. In this episode of What the Hell Just Happened?, Paul Edwards and CeCe, CEDR’s COO and HR expert, unpack one of the biggest mistakes employers make when dealing with HR issues: going on the internet or an A/I tool and asking a question that requires much more context and nuance to answer, than you would ever imagine. What may sound like a simple problem to you, can quickly become risky when you consider the many variables, including laws, that must be taken into account by an expert before they can give you a correct answer. They discuss how experienced HR professionals approach problem-solving differently, relying on curiosity, investigation, and thorough documentation before taking action. Along the way, they highlight how balancing legal compliance with thoughtful leadership helps businesses resolve issues while protecting both their people and their organization. In this episode, you’ll learn: Why HR advice should never be given without context How investigations and documentation can shape the outcome of a workplace issue Why employment rules can vary significantly depending on the state What experienced HR leaders do before making difficult people decisions How asking better questions leads to smarter and safer HR outcomes If you own a business, manage a team, or handle HR responsibilities alongside everything else you do, this episode will help you approach internal investigations with confidence and a more informed strategic mindset before you act. Have an HR situation you want Paul to unpack on the show? Record a voice memo and send it to [email protected]. Learn more at WTHJustHappened.com. CEDR HR Solutions is here to help when your HR issues leave you thinking, “What the hell just happened?!” Learn more here: CEDR HR Solutions Or give them a call (866) 414-6056

Termination Without a Reason: Why Lawyers Love It, and How Smart Employers Protect Themselves Many business owners believe “at-will employment” means that when firing someone, not giving a reason is more protective than giving one. In this episode, Paul Edwards and Jennie (Director of Compliance at CEDR HR Solutions and former employment attorney) dismantle that myth and explain why “no reason given” can be one of the fastest ways to invite legal trouble. They break down real-world termination mistakes, why vague or abrupt firings often push employees straight to a lawyer, and how even legitimate issues (like tardiness or performance) can start to look like discrimination when you don’t communicate clearly. You’ll also hear why coaching and documentation matter, and how to keep termination conversations respectful, brief, and defensible. You’ll learn: Why your at-will status alone isn’t a legal shield How “no reason” can support create discrimination claims after the fact What lawyers looking to sure hate to find in the employee's record How to run a clear, respectful, defensible termination meeting Have an HR situation you want Paul to unpack on the show? Record a voice memo and send it to [email protected]. Learn more at WTHJustHappened.com. CEDR HR Solutions is here to help when your HR issues leave you thinking, “What the hell just happened?!” Learn more here: CEDR HR Solutions Or give them a call (866) 414-6056

Employees don’t usually quit “out of nowhere”, but for managers, it can feel that way. In this episode, Paul Edwards sits down with CeCe, COO of CEDR HR Solutions, to unpack why surprise staff shortages happen and what leaders often miss before employees walk out the door. Unexpected turnover can leave business owners scrambling, frustrated, and short-staffed. Paul and CeCe break down the early warning signs managers overlook, the HR blind spots that lead to sudden departures, and how better communication and leadership habits can prevent staffing crises before they start. You’ll learn: Why “surprise” employee exits are rarely sudden Common management missteps that drive quiet disengagement How to spot early warning signs before turnover hits Practical steps leaders can take to reduce unexpected staffing gaps What to do when an employee leaves without explanation Whether you’re a small business owner or a people manager handling HR issues daily, this conversation offers clear, actionable insights to help you protect your team and your business from surprise turnover. CEDR HR Solutions is here to help when your HR issues leave you thinking, “What the hell just happened?!” Learn more here: CEDR HR Solutions Or give them a call (866) 414-6056

Paul Edwards gets cheesy with this episode of What the Hell Just Happened?! With a totally new topic - Pizza. He does still answer a listener HR question at the end, however, this episode is a break from the typical HR content we typically share and gets into something more fun - how to make the perfectly imperfect pizza. Join Paul Edwards and Eileen Lyons as they share their culinary wisdom around all things pizza and take a mental break from all you’ve been holding onto this Tuesday. Recipe for Paul’s Not-Perfect Dough: Ingredients: All Purpose Flour 700gr. Semolena Flour 71 grms Instant Yeast 3gr. Water 501 Oil 23.5 Sugar 7.7gr. Salt 19 gr. Instructions: Mix all ingredients except for salt. 12 total minutes mixing. Let dough mix for about 6 minutes at medium speed in a stand mixer. Then let it rest for about two minutes before adding salt for the remaining 6 minutes. Turn dough out on a lightly floured counter. Form a large ball and then cover and let it double in size. Punch down and split into four balls. Place covered in the fridge for 48 hours to proof. You can use them or wrap in saran wrap and freeze. Recipe for Paul’s Pizza Sauce: Ingredients: Quarter of a medium onion, minced Seeded tomato sauce: Paul recommends a puréed style like Mutti, as removing seeds helps prevent heartburn Olive oil: About 3-4 tablespoons Finely minced garlic: 2-3 cloves Dried oregano Dry red pepper flakes: A pinch to taste (don't overpower the dough) Fennel is mentioned for Italian sausage flavor but not explicitly in this sauce recipe Instructions: Heat olive oil in a deep sauce pot over medium-high heat Cook minced onions until translucent (1-2 minutes) Add chopped garlic and cook for about a minute (don't fry too long to avoid bitterness) Add red pepper flakes and salt; cook together briefly Turn off the heat, add the tomato sauce, stir, then turn the heat back on low for another 2-3 minutes Adjust seasonings to taste The sauce can be refrigerated for 2-3 weeks, but be mindful that garlic can cause food poisoning if left too long.

In this episode of What the Hell Just Happened?!, Paul Edwards and Grace Godlasky discuss how core values can improve your business and your workplace culture. Join them as they discuss the importance of understanding and having core values. This week, episode 104 of What the Hell Just Happened?! is about how core values for your business can unify a growing team and help solidify your business reputation and your name in the community. Better workplaces make better lives. Important Links for this Episode: Blog from CEDR on core values and workplace culture. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Grace Godlasky to share the three prongs of a successful business, and actionable steps you can take to grow your company with a solid foundation through things like core values and a mission. Paul Edwards and Grace Godlasky also discuss: The reason for core values and why it’s important to have them and make sure your team understands them. What happens to the patient experience when your team does not follow your core values or when you do not have them, and how that impacts your business. A few of CEDR’s core values and what they mean to us How core values can be applied to run your business in your absence or in the wake of a busy season. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

In this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson discuss how rapid growth can both be exciting, but also lead to compliance concerns. Join them as they discuss the importance of having a handbook and knowing the laws around being a business owner. This week, episode 105 of What the Hell Just Happened?! is about how Med Spas experience rapid growth and the negative impacts of that success. Better workplaces make better lives. Important Links for this Episode: Blog from CEDR on rapid growth and compliance concerns Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by CeCe Wilson to share the legal risks around rapid growth and success, and actionable steps you can take to correct your mistakes and move forward with confidence. Paul Edwards and CeCe Wilson also discuss: Mara, a Med Spa owner who rapidly grew her Med Spa and is now struggling with compliance issues now that she’s expanding. The importance of a good handbook, and hiring/onboarding processes, and as much foundational structures as possible to grow successfully and compliantly. The importance of hiring on CEDR HR Solutions to help you get started on the right foot with people in your corner who can help you scale successfully and legally. What core values encourage in leadership roles at your practice. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

In this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson explore the pros and cons of quirky interview questions—and why they might be doing more harm than good in your hiring process. Join them as they discuss the importance of asking smart, strategic questions that actually help you find the right candidate. This week, episode 104 of What the Hell Just Happened?! breaks down the impact of quirky interview questions on hiring success. Better workplaces make better lives. Important Links for this Episode: Behavioral Interview Questions Where Interview Questions Come From How to Prepare for Interviews FREE Guide: Hiring Guide Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by CeCe Wilson to share insights on unusual interview questions they’ve encountered, plus practical tips to develop strong behavioral interview questions and stay consistent in your hiring process. Paul Edwards and CeCe Wilson also discuss: Why high-performing candidates are often put off by quirky interview questions. How these questions typically fail to assess job-related skills. Why behavioral interview questions are a far more effective alternative for hiring top talent. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

In this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson discuss why they don’t like the standard Performance Improvement Plans (PIPs), and even how it could cause legal trouble for small businesses. Join them as they discuss the importance of creating performance expectations and holding your team accountable. This week, episode 103 of What the Hell Just Happened?! is about why PIPs are not the best approach for managing employee performance concerns. Better workplaces make better lives. Important Links for this Episode: Blog from CEDR on PIPs Progressive Corrective Coaching Methods Blog from CEDR Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by CeCe Wilson to share the legal risks around PIPs, and actionable steps you can take to document performance corrections with employees. Paul Edwards and CeCe Wilson also discuss: The legal risks associated with what happens when you don’t follow the performance plan or can’t show documentation that the PIP was followed. How PIPs fail to address the root cause of poor performance and can undermine the morale of the team. What to do instead of a PIP for better performance and more legal protections for you and your business. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

This episode of What the Hell Just Happened?! dives into the compliance around immigration and I-9 forms so you are prepared should you have a visit to your workplace from ICE. Join Paul Edwards and his guest, Tiana Starke, as they discuss the importance of documentation around the right to work in the United States. This week, episode 102 of What the Hell Just Happened?! is about the I-9 and E-Verify documentation requirements of employers. Better workplaces make better lives. Important Links for this Episode: I-9 Webinar on E-Verify I-9 Readiness Blog by CEDR Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Tiana Starke to share the importance of staying compliant with I-9 forms and E-Verify, should you be in a state that requires that, and actionable steps you can take to correct your errors if you have not been completing these processes up until now. Paul Edwards and Tiana Starke also discuss: Ensuring I-9 compliance, including what is expected of you as an employer and how to set up a new hire for success in completing this form correctly and on time. Understanding who is required to use E-Verify and what you need to know to complete this part of the onboarding process. How to correct past mistakes (and when not to), and how to move forward in compliance. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

When it comes to HR issues, we understand how tricky the situations can feel. Ultimately, you want to manage your team effectively and efficiently - but what happens when the situations are just a little too tough to handle on your own? You ask Paul. On today’s podcast episode, Paul answers three questions from our community about tough HR situations they are experiencing right now. This week, episode 101 of What the Hell Just Happened we tackle tough HR questions facing small private healthcare offices. Want to ask Paul a question? Send us an email at: [email protected] Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, BackstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened, CEDR CEO and Founder Paul Edwards shares how to address an employee being harassed by patients and actionable steps you can take to have clear dress code policies to prevent the “just rolled out of bed” look from your team. Paul Edwards also discusses: The importance of having a clear handbook policy that outlines how employees can report harassment. How you can set standards for employee appearance. Whether you can accept a team member’s resignation early, or if you have to honor the two weeks notice they give you. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share and rate the show on your preferred listening platform. You can connect with us here: Website LinkedIn Instagram Facebook

On this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson discuss the importance of being proactive in managing your HR responsibilities. Join them as they discuss the need for company-provided emails and phones, the Hollywood mishaps that led to this lawsuit, and how this applies to your small practice. This week, episode 100 of What the Hell Just Happened?! is about Lively’s HR Nightmare - and how to avoid it in your own practice. Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by guest CeCe Wilson to share the importance of not retaliating on employees who bring up issues in the workplace, and actionable steps you can take to ensure you have a system in place to handle employee complaints and concerns. Paul Edwards and CeCe Wilson discuss: The crucial need for all businesses, regardless of the size or number of employees, to have clear HR policies and procedures in place, including an employee handbook. The need for a clear and concise procedure for handling complaints and concerns from employees - from complaint through investigation. The responsibility of employers for creating a workplace free from harassment and discrimination. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

Our 100th episode of What the Hell Just Happened?! discusses the shocking truth about DIY handbooks and why borrowing an employee handbook from another practice can lead to legal ramifications. Join Paul Edwards and his guest, Kimberlee Polansky, as they discuss the importance of properly written employee handbooks for your small privately owned practice. This week, episode 100 of What the Hell Just Happened?! is about your secret weapon as a business owner or manager: the employee handbook. Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Kimberlee Polansky to share the importance of having a well written handbook provided by experts, and actionable steps you can take to ensure all your employees follow the policies and procedures laid out in your handbook. Paul Edwards and Kimberlee Polansky also discuss: The legal ramifications of a poorly made employee handbook. How employee handbooks can help protect you from costly mistakes. Why you need to not just have a handbook, but actually understand each policy in and out so you can effectively enforce it. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

This episode examines three common HR issues facing small businesses and offers practical guidance for navigating employee requests, religious expression in the workplace, and office relationships. Join Paul Edwards as he discusses three of your burning HR questions. This week, episode 99 of What the Hell Just Happened?! is about Ask Paul Anything questions from podcast listeners.. Check out Lodmell & Lodmell. Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards shares three of your tough HR questions, and actionable steps you can take to set clear and legal boundaries for open religious practices in the office. Paul Edwards also discusses: Establishing clear employee dating policies, and how to deal with employees who are matching on online dating apps. How to handle employees asking for adjusted schedule changes to accommodate school drop off and pick up schedules. Why you may not want to “just say no” to employee requests, even if legally you can. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

This episode provides valuable insights into the often misunderstood concept of at-will employment, from the actual power it gives both employers and employees, to the history of how it came to be. Join Paul Edwards and his guest, Divya Pillai, as they discuss the importance of documentation and 1:1s with employees in at-will states. This week, episode 98 of What the Hell Just Happened?! is about the limitations of at-will for employers. Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Divya Pillai to share the importance of staying compliant with timekeeping errors by employees, and actionable steps you can take to avoid common timekeeping pitfalls. Paul Edwards and Divya Pillai also discuss: Clarity on at-will employment - what it is and what it is not. Understanding the limitations and legal aspects of at-will employment that many employers don’t realize. Real-world examples of how providing no reason for a termination can cause more damage than providing a reason at termination. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

This episode is a must-listen for anyone who has employees and wants to avoid a timekeeping nightmare! Using a real-life example of a hospital system that had to pay a huge settlement, you'll learn how simple mistakes like rounding time clock punches incorrectly can have major consequences. We'll also break down how to use timekeeping software effectively (and legally!) so you can protect your business and treat your employees fairly. Join Paul Edwards and his guest, Tiana Starke, as they discuss how common timekeeping blunders can really add up. This week, episode 96 of What the Hell Just Happened?! is about timekeeping compliance concerns and how to avoid them. Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Tiana Starke to share the importance of staying compliant with timekeeping errors by employees, and actionable steps you can take to avoid common timekeeping pitfalls. Paul Edwards and Tiana Starke also discuss: Case Study: How one large hospital lost a lot of money by common timekeeping errors that could have been avoided. FLSA Compliance and regulations you may be accidentally breaking How to address timekeeping concerns with your employees, and what NOT to say If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

Do you have an employee that’s hindering growth and innovation in your practice? This podcast explores the concept of “blockers” -- those employees who, often unintentionally, stifle progress and demoralize teams. Join Paul Edwards and his guest, Michelle Richard, as they discuss how to turn blockers on your team into champions of change. This week, episode 95 of What the Hell Just Happened?! is about how to manage employees resistant to change. Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Michelle Richard to share the importance of recognizing and addressing “blockers” in your dental practice, and actionable steps you can take to turn those individuals into supporters of your practice's growth and innovation. Paul Edwards and Michelle Richard also discuss: How to identify blockers on your team, based on key common characteristics and behaviors. Blockers can severely hinder growth and innovation, but when overcome and managed correctly, they can be the champions of change in your practice. Various ways in which you can manage blockers, and why the way you want to approach them may not be the best for your practice. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

It’s Election Day, and your team members may have a lot on their minds - including the political choices of their coworkers. Join Paul Edwards and his guest, Jeff Dorfman, as they discuss the political tensions we are seeing in workplaces across the country, and why this is just the start of the political tensions at work. This week, episode 94 of What the Hell Just Happened?! is about how to handle workplace political tension. Join CEDR’s newsletter and gain access to the latest HR news, advice and education. Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Jeff Dorfman to share the importance of handling political tension the correct (legal) way in the office, and actionable steps you can take to manage the tension between employees without breaking the law. Paul Edwards and Jeff Dorfman also discuss: The prevalence of political tension in the workplace, and why you should care about the political tension within your team. Why private practice owners and managers are not obligated to uphold freedom of speech like the government - and yet there are ways you could get in trouble for telling employees not to talk about certain topics in the workplace. Examples of practical approaches to managing political discussions, from minor issues to tension that affects patient care. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

It’s Halloween week and we have monsters lurking in dental practices all over the nation - and we want to help you stop them! Join Paul Edwards and his guest, Britt Lanza, as they dissect the gory details of the Timekeeping Zombies eating away at your time and brains, the Work Conflict Werewolves who shift when things get stressful, and the Emotional Vampires who can’t possibly see the silver lining of anything. This week, episode 93 of What the Hell Just Happened?! is about how to approach managing different types of monsters in your office for business success. You can check out Time Keeping with CEDR here. Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, BackstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Britt Lanza to share the importance of knowing what monsters you may be dealing with in the office and actionable steps you can take to manage these monsters so their behavior doesn’t cost the office more time and money than it needs to. Paul Edwards and Britt Lanza also discuss: Timekeeping Zombies; what they are, the dollars you’re wasting by not handling them correctly, and how best to hold these employees accountable so they stop creating payroll issues. Workplace Conflict Werewolves; how to identify them, what they do to the overall work culture, and how to rein them in so they can help with change or stressful situations instead of making these problems worse on the team. Emotional Vampires; how they suck the good out of your practice and the only way to “kill” them for good. If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

The internet seems to hate cover letters - with many people discussing how employers who require a cover letter in the application process are toxic or how no one reads the cover letter, there’s a lot of reasoning as to why you may be questioning the importance of the cover letter in your own hiring process. CeCe Wilson, CEDR’s Human Resources Manager, breaks down why you don’t need a cover letter to hire the right candidate, and how to get valuable information during the hiring process in other ways. This week, episode 92 of What the Hell Just Happened?! is about how to approach the cover letter request in the hiring process. You can view the complimentary Hygiene Course here. You can check out our Hiring Guide here. Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, BackstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by CeCe Wilson to share the importance of a phone screening during your hiring process and actionable steps you can take to gather important information from a potential hire without a cover letter. Paul Edwards and CeCe Wilson also discuss: What the internet is saying about employers who require a cover letter Where they stand on requiring cover letters - and if CeCe reads them The importance of phone screenings and skills tests in the hiring process If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

Telling an employee that they smell bad is a tough and rather personal conversation that many office managers and owners avoid. Whether you’ve had patients or other employees complain, or have noticed the odor yourself, it can be tricky to tell an employee that they stink. Grace Godlasky, CEDR’s Solution Center Manager, is on the podcast today to discuss her new complimentary HR education course: The Clean Conversation. This week, episode 91 of What the Hell Just Happened?! is about how to tell your employees they stink - and why you should handle the conversation with compassion. You can download the complimentary Hygiene Course here. Better workplaces make better lives. Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, BackstageHR, our affordable and tailored approach enables you to address any issue with ease. In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Grace Godlasky to share the importance of handling hygiene conversations at the office with compassion and actionable steps you can take to have the conversation around smells with your employees. Paul Edwards and Grace Godlasky also discuss: Medical and other life reasons an employee may smell, and the need for compassion with each conversation around hygiene Protected reasons someone may smell, and how to still enforce good hygiene in your practice Interesting real-life examples of smelly employees and how their hygiene was handled If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office. Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share and rate the show on your preferred listening platform. Email questions or comments for Paul at [email protected] You can connect with us here: Website LinkedIn Instagram Facebook

One of our members (a dental practice) used AI to summarize their notes and recently asked how people are addressing AI in the workplace. We've discussed AI and hiring biases on the podcast (a very long time ago!) As expected, more uses are coming to light. Because of that, we're back with updated guidance and information regarding using AI in the workplace, and our focus is on HIPAA compliance and showing ways employees could unintentionally break HIPAA rules. There are several ways AI can revolutionize your work life and that of your employees, making tasks easier and more efficient. Learn more about the exciting possibilities in this week's episode of What the Hell Just Happened?!

In this episode of What the Hell Just Happened?!, hosts Paul Edwards and Jennie McLaughlin delve into the recent FTC ruling on non-compete clauses. While this could herald significant changes for employment contracts nationwide, there's no need to panic just yet. Paul and Jennie break down the details of the ruling, emphasizing that it won't take effect immediately and discussing potential legal challenges that could delay its implementation. This episode is a must-listen for anyone concerned about the future of non-competes and seeking clarity amidst the unfolding legal landscape!

Let’s delve into a scenario that could happen to any of us in the professional world. We've all seen them by now—the secret Zoom video recordings of a large company firing a remote employee via call go viral. Secretly recording a conversation raises privacy issues, and, once again, a crazy ruling by the NLRB last year states that eavesdropping on employers by employees is legal under federal law. When recordings get released in the wild, it is never good for the employer. We discuss how the employer tried to mitigate the negative impact by responding and how that can worsen things. THIS IS NOT AN ISOLATED LARGE corporation problem; it impacts small businesses, too. So, what could you do when this happens to you? Gain insights from the seasoned perspectives of Paul Edwards and Elijah Newsome, our Social Media Strategist, as they break down best practices around negative reviews in this week's episode of What the Hell Just Happened?!

Today, we're talking about the importance of privacy and email addresses for your employees, inspired by a chiropractic office that got locked out of their website by an employee who was demanding a ransom. Allowing employees to use their personal email addresses for various business activities sets you up for trouble in more ways than we can list... Giving your employees company emails solves so many problems. Let's talk about it and how those emails can protect you and your business in this week's episode of What the Hell Just Happened?! with Paul Edwards and guest Ally Dagnino.

In this week's episode of What the Hell Just Happened?! Discover why talented employees often find themselves in management positions for which they might not be suited and the unintended consequences that can arise from such decisions. Paul Edwards and CeCe Wilson sit down to dissect the reasons behind these common practices, shedding light on the importance of recognizing different skill sets essential for effective management. Whether you're running a burgeoning startup or steering a large enterprise, understanding the Peter Principle and how to navigate its challenges is key to building a resilient and thriving work environment. Tune in and empower yourself with the knowledge to make smarter, more effective managerial decisions.

Recently, Dairy Queen was in the news because one of their manager's "corrective action" sent people to the hospital. As managers, sometimes, actually fixing the issue is something we all want to avoid for one reason or another - let's be honest, it can be exhausting (especially if it's an issue you've already addressed a million times). Getting through to your employees is hard, and we're all human. The most important thing to remember (other than the fact that poisoning your employees is NOT the way to go) is that you need to keep your emotional response in check and, as we always say, attack the problem, not the person. Listen to this week's episode of What the Hell Just Happened?! to hear Paul Edwards and Jennie McLaughlin talk about facing employee challenges head-on.

For this week’s episode, we are doing a re-release of one of our favorites (and one that is always highly requested!) Giving your employees in-house treatment as a benefit of employment is common, and a great way to increase employee retention! However, there are a lot of things to consider, especially when it comes to billing and how insurance carriers see things. Listen when Harley Hartliep and Paul Edwards sit down and talk about it in this week's episode of What the Hell Just Happened?!

Buckle in, managers and owners! It's time for the next "What the Hell Just Happened?!" In this episode, we answer two questions: one from the more than 10,000 HR questions the experts at CEDR receive each year and the second from one of our listeners. Our first question concerns an employee who corners their manager and wants more money: “Since I don't want or need your health insurance, I want the money, not the benefit.” This happens often, and we discuss why your answer should almost always be a resounding NO! Our second question concerns an employee who keeps making an unemployment claim during scheduled office closures and what the practice can do to prevent them. Keep those questions coming! Send them to [email protected]!

All employees fall somewhere on the skill versus will matrix, which is a tool that can help you objectively make tough decisions with employees. You have your ideal employees (those that can and will and those that can't and will), and then you have your less-than-ideal employees (those that can and won't and those that can't and won't). Have you ever stopped to think about where all of your employees land? From there, what to do with those that fall in the less-than-ideal category? Join Paul Edwards and CeCe Wilson in this week's episode of What the Hell Just Happened?! as they go over the skill vs. will matrix and how to decide when it's time to coach, train, or fire, depending on where each employee falls.

As your team gets the chance to sit down together and learn about something new during their break, and while eating a yummy lunch that they didn't have to buy, keep in mind the following: being paid for the time during that session isn't just a kindness, it is required by law in all circumstances. If you remember one of our previous episodes called "You Can't Pay People in Chicken," the same principles we discussed apply here! In that situation, Chick-fil-A got in trouble for trying to pay employees with chicken sandwiches, and in this situation, you will too! Sadly, providing lunch as pay, even if you add waffle fries, is a wage and hour violation. Listen to this week's episode of What the Hell Just Happened?! to hear Paul Edwards and Harley Hartliep go over one of the all too common wage mistakes made and how to avoid them.

Job Descriptions... way more important than a lot of us realize. When you ask an employee to do something and get the "that's not my job" response, what do you do? Your biggest tool that you can use to combat that is a solid and well-thought-out job description! Find out how job descriptions not only play into the culture of your workplace but also how having an improper job description can make your employees' lives more difficult. Listen to this week's episode of What the Hell Just Happened?!, which is inspired by a listener-submitted question, to hear Paul Edwards and guest Ally Dagnino talk about the topic of using your job descriptions as a tool to help you manage your employees.

In this week's episode of What the Hell Just Happened?! Paul Edwards and Jennie McLaughlin answer some listener-submitted questions. For this episode, the questions surround some complex scenarios that every person dealing with HR can relate to. This episode offers practical advice and real-world solutions, from how to handle anonymous tips about employee misconduct (such as embezzlement) to the intricate balance of allowing kids in the workplace. The discussion doesn't stop there – stay tuned for an essential breakdown of recent changes in sick leave laws across various states. Don't miss out – listen now and arm yourself with the knowledge to tackle any HR challenge that comes your way!

Are you always looking for excellent multitaskers when you're hiring? Well, we've got some news for you. Everyone these days is an excellent multitasker, it's almost impossible not to be with how much the world throws at us. What should you be looking for instead? Someone who's a great sequencer! We know, you must be wondering what the heck that even means. Well, let's just say it may be one of the main ways to prevent burnout in the workplace - seriously! Join Paul Edwards, CeCe Wilson, and Amanda Rishor as they discuss the difference between sequencing and multitasking, along with giving guidance on how to find someone who knows how to sequence their tasks (and finding someone who doesn't!)

In this week's episode of What the Hell Just Happened?!, Jennie McLaughlin and CeCe Wilson from CEDR HR Solutions highlight a very recent case where the DOL decided not only to fine a practice but also to go after the office manager and fine them personally for $25k in damages! The worst part, it could have been avoided. Whether you're an experienced HR professional or new to managing people, this episode provides valuable lessons in employment law, management best practices, and understanding state-specific regulations. Don't miss out!

What's the most logical solution to making sure your employees are always working, even when you're not in the room? Filming them of course! (NOT!) In this highly requested episode of "What the Hell Just Happened?!", join host Paul Edwards and guest Ally Dagnino as they delve into the complex world of workplace monitoring. This episode unpacks the legal, ethical, and practical aspects of using cameras and audio recording devices in the workplace. Discover not only the implications of employee surveillance but also alternative strategies for boosting productivity and compliance. From discussing real-world scenarios to evaluating the impact of monitoring on employee morale, this episode is packed with insights for HR professionals, business leaders, and office managers alike. Tune in to learn how to navigate the fine line between surveillance and support in today's dynamic work environment.

In this episode of What the Hell Just Happened?! Jennie and CeCe from CEDR HR Solutions take over as hosts to delve into a series of intriguing workplace scenarios that challenge the boundaries of ethics and professionalism. From the discovery of employees' controversial online activities on platforms like OnlyFans to confronting inappropriate behavior in office settings, this episode unpacks the complexities of modern workplace dynamics. Listen as they discuss the implications of personal life on professional conduct, explore the intricacies of privacy and digital footprints in the work environment, and provide insights into how HR departments can navigate these delicate issues.

Feast your ears on the latest episode of "What the Hell Just Happened?!" where host Paul Edwards (formerly chef Paul in another life) and content curator Amanda Rishor slice into prepping for Thanksgiving. Learn about strategic leftovers, as Paul reveals his ultimate late-night sandwich that might rival the main event. Imagine layers of succulent turkey, tangy cranberry sauce, and a slather of mustard that kicks harder than your favorite football team. So, unbuckle your belts and tune in for a dose of laughter, culinary confessions, and the answer to the age-old question: "What the Hell Just Happened to make this Thanksgiving so successful?"

In this enlightening episode, Paul Edwards and Moriah Ochoa dive deep into the complexities of worker classification, using the real-world example of a dental hygienist. Drawing from an actual IRS determination from 2017, they shed light on the risks of misclassifying workers as independent contractors when they should be employees. The hosts emphasize the importance of understanding and adhering to regulations, warning businesses of potential pitfalls and hefty penalties. Join them as they unravel the intricacies of this topic, offering valuable insights and guidance for businesses navigating the challenging landscape of worker classification.

In this chilling Halloween episode of What the Hell Just Happened?!, we delve deep into the haunted halls of office lore, unearthing the spookiest HR tales that will make your skin crawl... with laughter. But beware, for beneath the humor lies the very real horror of navigating business best practices and remaining legally compliant through it all. Tune in, if you dare, and be regaled with tales that will make every day feel like Friday the 13th in the office. Happy Haunting!

You have dress code policies and expectations for a reason. You want to strike the right tone with your customers and your patients. What happens when an employee finds a loophole in your policies and really leans into it? This week on What the Hell Just Happened?! Paul Edwards and Harley Hartliep sit down to discuss Dress Code Policies and how to avoid Malicious Compliance.

What is your obligation as an employer? Providing a safe working environment free from harassment or threats. Sometimes, danger still creeps into the workplace, and you have to handle it. How? Listen to this week's episode of What the Hell Just Happened?! to gain some insight.

So, you discover your employee has an OnlyFans account. What next? Not only that, but they have a QR code sticker on their water bottle that leads to their page...

How can you stop losing people at your business? Employee engagement is your answer. What does that mean? Generally, when people feel involved and enthusiastic to be at your workplace. How do you achieve that? Listen to this week's episode of What the Hell Just Happened?! as CeCe Wilson and Paul Edwards dive into the topic that never goes away and is vital to small businesses: employee engagement.

You have two businesses... two businesses that are solid and established. Each has its own company culture that has been curated and built over time to match its needs. That culture, for both, is organic; the entire team at each practice has created it and works hard to keep it alive within the walls. What happens when those two businesses collide? Which culture stays around, and which one fades away? How do the employees handle it? Whether you're expanding, selling your practice, or combining with another practice, businesses need to be prepared to handle this element of merging. Listen to this week's episode of What the Hell Just Happened?! to discover how to merge two businesses and their cultures successfully.

Website copy: Dating in the workplace: where love blooms amidst the water cooler chats and paper jam crises. From an HR perspective, it's like watching a rom-com unfold, but with potential pitfalls, making it more of a tragicomedy. On this week's episode of What the Hell Just Happened?! listen to Paul Edwards and Ally Dagnino talk about dating in the workplace, from managers dating employees to employees dating employees to even employees dating patients. What's the danger here? Let's get into it.

On this episode of What The Hell Just Happened?! CeCe Wilson and Paul Edwards discuss wild questions that employers ask potential candidates during interviews. How does asking someone what they would do if they opened a freezer to see a penguin inside help see if they will be a good candidate? The world may never know... Let's go over the better way to go about interview questions.

Heard of the Pregnant Worker's Fairness Act? The major change with this federal law is that employers now must provide accommodations for an employee experiencing a “limitation” due to pregnancy. Previously, you were only legally obligated to provide accommodations if the employee had a pregnancy-related “disability.” So basically, limitation vs. disability. In some ways, this seems like semantics. But when it comes down to how these words are defined in the law (we won’t bore you with the details of that here), there can be a lot of gray areas and disagreement over whether something is a “limitation” or rises to the level of “disability.” Listen to Paul Edwards and Grace Godlasky break down the PWFA, and why it matters in your business.

Do you ever think your employees may have concerns about the workplace, but haven't talked to you about it? A California employer decided to bring in a priest and offer their employees to "confess" to them, with the intention of using those confessions against their employees in the future if they ever decided to bring up those concerns. In short, this is NOT the way to go about hearing your employees' concerns! Listen to Paul Edwards and Ally Dagnino talk about it on this week's episode of What The Hell Just Happened?!